input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
How old do kids have to be to open an account? | age limit |
Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra. | card payment wrong exchange rate |
What are the disposable virtual card limits? | disposable card limits |
Can I add a card to back into the app? | card linking |
I have a direct debit I didn't set up | direct debit payment not recognised |
Transfer isn't working? | failed transfer |
I believe my top up has failed | top up failed |
I need to find out where the card is that I ordered. | card arrival |
Why was I charged an additional $1? | extra charge on statement |
The cash I wanted wasn't there. | wrong amount of cash received |
I deposited some money, but the balance has not changed. | balance not updated after cheque or cash deposit |
Is there something wrong with my card payment? It's been pending a really, really long time. | pending card payment |
The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash. | wrong amount of cash received |
Are you located in other countries? | country support |
I need my card frozen cause it was used without my consent to take money out. It was in an odd place. | cash withdrawal not recognised |
Is there a limit on making disposable cards? | disposable card limits |
Cash withdrawal has been pending, why is it so? | pending cash withdrawal |
What is the reason I couldn't do a transfer to a beneficiary? | beneficiary not allowed |
Something is wrong, my top-up is gone and I don't know what happened to my money. | top up reverted |
I forgot my PIN number. | pin blocked |
Why would a cash withdrawal still be pending? | pending cash withdrawal |
What physical locations can I use cash to top up? | top up by cash or cheque |
Estimated time arrival for transfers? | transfer timing |
There is a single payment on my card which shows as pending. | pending card payment |
I want to do a bank transfer to this bank, from an account at another bank. | transfer into account |
I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please! | request refund |
How come I can't find my payment? | reverted card payment? |
How limited is a virtual card? | disposable card limits |
I mistook my pin and now I am locked. Can you unlock me? | pin blocked |
Why isn't my money from a check deposit showing? | balance not updated after cheque or cash deposit |
I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages. | beneficiary not allowed |
I transferred money but the balance did not update. | balance not updated after bank transfer |
I want to add funds to my account. What payment methods are accepted? | supported cards and currencies |
How come my card doesn't work anymore? | card not working |
How do I link the new card that I just got from you guys? | card linking |
Can you please explain why my transfer failed? | failed transfer |
When will my top-up go through? | pending top up |
How do a reverse a duplicated charge? | transaction charged twice |
What is the process for activating my new card? | activate my card |
I used foreign currency to buy something and I think the rate applied is incorrect. | card payment wrong exchange rate |
My card is stuck in the ATM? | card swallowed |
I don't understand what a disposable virtual card is, can you help? | get disposable virtual card |
I have a new card. How do I activate it? | activate my card |
One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks | transaction charged twice |
How to order a virtual card | getting virtual card |
How much is the charge to top up via credit card? | top up by card charge |
Why hasn't my refund been appiled to my account? | Refund not showing up |
Why did I get less cash than what I asked in the ATM? | wrong amount of cash received |
show me how to top up | topping up by card |
When will the check I deposited post to my account? | balance not updated after cheque or cash deposit |
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM | pending cash withdrawal |
I think my top up has been reverted | top up reverted |
My card is almost expired. How fast will I get a new one and what is the cost? | card about to expire |
Are there going to be fees from adding money with an international card? | top up by card charge |
I tried topping up using my card, but the money is gone? | topping up by card |
How much can I withdrawal in one month without incurring fees? | cash withdrawal charge |
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem? | failed transfer |
How do I use the app to exchange currencies? | exchange via app |
The atm didn'y give me all the cash | wrong amount of cash received |
i have been trying to top up my account with a check but it won't work | top up by cash or cheque |
Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. | cancel transfer |
How much does a transfer cost? | top up by bank transfer charge |
Why is my refund not visible on my statement? | Refund not showing up |
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. | extra charge on statement |
I would like to reactivate a card and wondered if that could be done? | card linking |
Why didn't the money I transferred into my account get added to my balance? | balance not updated after bank transfer |
Can I pick a new PIN? | change pin |
I need another card | getting spare card |
I don't understand why there is an extra €1 fee in my statement. | extra charge on statement |
I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer? | transfer not received by recipient |
I found my card, how can I use it again? | card linking |
The cash I got at the ATM is still in my account. | pending cash withdrawal |
I sent a transfer and it has been pending for awhile. How long will it stay pending? | pending transfer |
Which fiat currencies are supported? | fiat currency support |
I got a fee when paying with my card | card payment fee charged |
Which countries are represented? | country support |
What steps do I have to take to activate my card? | activate my card |
My password doesn't work. | passcode forgotten |
There is a payment that i made that i noticed has not gone thru yet. Can i ask why? | pending card payment |
I think when I withdrew money when out of country the exchange rate was wrong. | wrong exchange rate for cash withdrawal |
I need to verify the source of funds. | verify source of funds |
Is this app capable of exchanging currencies? | exchange via app |
Can I get a new card even though I am in China? | card about to expire |
can you express my card to me? | card delivery estimate |
if im not using my account should i close it or just let it sit | terminate account |
When do i get charged a fee for using the card? | card payment fee charged |
I received a transfer in GBP how do I change it to a different currency? | receiving money |
I have a question regarding the PIN of the card? | get physical card |
I need my card topped up, | topping up by card |
Can I use my card for online payments? | card acceptance |
My top up didn't go through | top up failed |
Why is there an extra €1 fee in my statement? | extra charge on statement |
What is the cost for physical cards? | order physical card |
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money. | cash withdrawal not recognised |
Do the disposable cards have any restrictions? | disposable card limits |
There are two of the same charge on my statement. | transaction charged twice |
Please delete my account now. | terminate account |
I found my card! Can I link it back into the app? | card linking |
I was unable to activate my card. | activate my card |
I am not able to make a purchase because there is an issue with my card | reverted card payment? |
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