input stringlengths 13 433 | label stringclasses 77
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How much would an extra card cost? | getting spare card |
What top up charges are there for US cards? | top up by card charge |
How many disposable cards can I have at one time? | disposable card limits |
THere is some cash that is showing up on my app. | cash withdrawal not recognised |
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info. | card payment fee charged |
what is source of my money | verify source of funds |
Why is the payment on my card still pending? | pending card payment |
Why did I get charged a fee for my transfer? | transfer fee charged |
I'm having trouble with proving my identity. | unable to verify identity |
I received my card, how do I get it to work in the app? | card linking |
I see an unauthorized withdraw. | cash withdrawal not recognised |
I want to revert a transaction I did this morning | cancel transfer |
How much for an actual card? | order physical card |
What is the process for unlocking the pin? | pin blocked |
How long is the delivery to the US? | card delivery estimate |
The amount of cash I received did not match the amount I requested | wrong amount of cash received |
I transferred some money but the balance stayed the same. | balance not updated after bank transfer |
The machine only paid me a hundred when I wanted 20 | wrong amount of cash received |
I need my PIN, where is it? | get physical card |
I have duplicated transactions on my statement | transaction charged twice |
am i able to receive my salary this way? | receiving money |
Where can I use a disposable card? | disposable card limits |
what is the average wait for transfers | transfer timing |
What steps do I need to do to delete my account? | terminate account |
What transfer methods do you accept? | transfer into account |
Is there a way yo change my PIN? | change pin |
Will my pin number be sent with my card? | get physical card |
Why would my card payment be cancelled? | reverted card payment? |
Can you please tell me why my transfer failed? | failed transfer |
I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here? | reverted card payment? |
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments. | card payment fee charged |
I think I got charged twice for the same thing | transaction charged twice |
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet | pending transfer |
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed. | pending card payment |
A debit came through that I need to dispute. | direct debit payment not recognised |
Why hasn't the money I transferred into my account shown up yet? | balance not updated after bank transfer |
What types of currencies do you accept? | supported cards and currencies |
What are my options for holding money in multiple currencies? | fiat currency support |
I have an emergency and lost my phone. I need help accessing my account. | lost or stolen phone |
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund. | Refund not showing up |
What currencies can I use to top up my account? | transfer into account |
I have a transfer that is pending. | pending transfer |
Are the delivery days flexible? My schedule only allows me to be a available on specific dates. | card delivery estimate |
What do I do if I've been charged twice for the same transaction? | transaction charged twice |
Why is there an unknown card payment? | card payment not recognised |
If I were to do a transfer, what is the rate for that? | top up by bank transfer charge |
What are eligible holding and exchange currencies? | fiat currency support |
Why would my transfer be declined? | declined transfer |
I lost my phone. What do I need to do? | lost or stolen phone |
I have an unusual payment in my statement | card payment not recognised |
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account? | pending card payment |
Am I able to do a SWIFT transfer? | top up by bank transfer charge |
After my card expires what should I do? | card about to expire |
How long does it take to get a refund on something I bought? | request refund |
I already paid to top-up but the funds aren't available yet, where are they? | pending top up |
Is there anyway to bypass identity verification? | why verify identity |
I need to reset my passcode, this one isn't working | passcode forgotten |
My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account? | pending cash withdrawal |
Is topping up unlimited? | top up limits |
Talk me through modifying my details. | edit personal details |
What age do you have to be to open an account? | age limit |
Must I verify my identity? | why verify identity |
I signed up, but don't have a PIN. Where can I find it? | get physical card |
I'm going to travel, can I have it add money automatically in certain intervals? | automatic top up |
My friend would like to send me money. What are the options available to them? | receiving money |
Why cant I send money to a beneficiary? | beneficiary not allowed |
How long do you have to wait to see your virtual card your ordered? | getting virtual card |
Is it possible to use my apple watch for topping up? | apple pay or google pay |
Changing my PIN | change pin |
I did a cash deposit to my account but it doesn't show up | balance not updated after cheque or cash deposit |
I have a direct debit on my records that is strange and I need help. | direct debit payment not recognised |
Why is there a fee on my money transfer? | transfer fee charged |
I tried topping up my account but it failed, can you help me? | top up failed |
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this? | cash withdrawal charge |
Why is my beneficiary not allowed? | beneficiary not allowed |
Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help. | balance not updated after cheque or cash deposit |
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM? | cash withdrawal charge |
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it. | declined cash withdrawal |
My card payment was reverted, why? | reverted card payment? |
i used a check check yesterday to balance my account and it isn't showing up? | balance not updated after cheque or cash deposit |
I had to pay money for paying with my card. | card payment fee charged |
How do I exchange currencies using the app? | exchange via app |
Has my top up gone through? | pending top up |
Can I get information on topping up? | top up by card charge |
Why did withdrawing money cost me extra? | cash withdrawal charge |
I got this stupid fee after taking cash out, why? | cash withdrawal charge |
Is there a fee to order a physical card? | order physical card |
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on? | failed transfer |
where do i find out about exchange fees | exchange charge |
Am I allowed to hold money in multiple currencies? | fiat currency support |
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal? | top up reverted |
my card was refused, why? | declined card payment |
Where is my virtual card? | getting virtual card |
I froze my account, but how do I order a replacement card? | compromised card |
What process should I use to transfer money into my account? | transfer into account |
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her? | getting spare card |
I need a hand here, I need to top up cash. | top up by cash or cheque |
I'm still waiting on my new card to be delivered! | card arrival |
I tried to top off using the card, but the money just disappeared? | topping up by card |
I see a transfer fee, but to my understand, that should have been free, what happened? | transfer fee charged |
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