input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
My phone was stolen! What do I need to do? | lost or stolen phone |
How to I close my account? | terminate account |
The ATM won't let me take out cash | declined cash withdrawal |
I did a money transfer to my account and it is not showing there. | balance not updated after bank transfer |
What do I need to do for a refund? | request refund |
I have my residency in the US, but I would love to get a card. | country support |
What do I do to exchange currency? | exchange via app |
Is there a charge for getting more cards? | getting spare card |
How come I did not get a virtual card yet? | getting virtual card |
I ordered my card a couple weeks ago and haven't received it yet. When can I expect it? | card delivery estimate |
My card arrived but I don't know how to get my PIN. | get physical card |
The exchange rate was different when I got cash | wrong exchange rate for cash withdrawal |
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't. | declined card payment |
After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on? | card payment not recognised |
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great. | request refund |
I cannot try my PIN anymore. | pin blocked |
How are top-ups verified? | verify top up |
I need to get visa and mastercard | visa or mastercard |
what is the matter? | direct debit payment not recognised |
How much does it cost to top up by transfer? | top up by bank transfer charge |
How do I get unblocked? | pin blocked |
Can I re-link a lost card with the app? | card linking |
How long does it take to verify a person's identity? | unable to verify identity |
When will my cheque process? | balance not updated after cheque or cash deposit |
Although I am not located in the UK area, may i still receive a card? | country support |
Did a card payment that I made get cancelled? | reverted card payment? |
Can I allow other people to top up my account? | topping up by card |
What are the steps of verifying an identity? | verify my identity |
How do I get a new card sent to China? | card about to expire |
How long before transferred money shows up? | balance not updated after bank transfer |
How can i reset my passcode ? | passcode forgotten |
I am having a problem with verifying my identity. | unable to verify identity |
When can I expect delivery? | card delivery estimate |
How can I find out why my transfer didn't go through? | failed transfer |
I have been charged twice for the same thing! | transaction charged twice |
How do I begin the process of a refund? | request refund |
Is there a fee for making a payment? If so, let me know why. | card payment fee charged |
What's the reason for needing to verify my identity? | why verify identity |
I got mugged yesterday and they took everything. I can't use the app, so I need some help. | lost or stolen phone |
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to. | compromised card |
My recipient hasn't received the money | transfer not received by recipient |
Can I top-up automatically? | automatic top up |
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it. | wrong exchange rate for cash withdrawal |
Why is the exchange rate terrible? That can't be close to the actual interbank rate. | card payment wrong exchange rate |
Do you send more than one card? | getting spare card |
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction? | cancel transfer |
When do I see my recent refund in my statement | Refund not showing up |
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future. | card payment fee charged |
When will my deposit from this morning show up? | balance not updated after cheque or cash deposit |
why hasn't my cash arrived yet from my cheque?! | balance not updated after cheque or cash deposit |
What steps are taken to transfer money into my account? | transfer into account |
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please? | top up failed |
My new card is here, what's the process for activating it? | activate my card |
I purchased something and the seller hasn't received the money yet, but it has been deducted from my account. | reverted card payment? |
Is my new card activated? | activate my card |
What to do if my card is about to expire? | card about to expire |
What does it mean if my payment has been reverted? | reverted card payment? |
A fee that shouldn't be there is there after using my card! | card payment fee charged |
I lost my card and need a new one, will it cost me? | getting spare card |
top up is still pending | pending top up |
I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money? | transfer not received by recipient |
Why wouldn't my withdrawal go through? | declined cash withdrawal |
I believe my card has been compromised as there's a cash withdrawal I don't recognize. | cash withdrawal not recognised |
Is there a topping up limit? | top up limits |
I need to activate my card. | activate my card |
Is there a problem with the top up system? My transaction hasn't gone through properly | pending top up |
My salary is deposited in GBP. Do I need to choose the currency? | receiving money |
Is it possible to top up by card? | topping up by card |
Why has my card declined | declined card payment |
What forms of ID do you need for identity verification? | verify my identity |
What payment methods are used to top up? | supported cards and currencies |
I couldn't transfer to an account. | beneficiary not allowed |
Can I change my name? I am not married. | edit personal details |
Can I use your app to exchange USD for GBP? | exchange via app |
Where can I find out where my funds came from? | verify source of funds |
I got a new card and can't find where to link it. | card linking |
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before. | card payment fee charged |
The ATM is messed up. It gave me less than I wanted. | wrong amount of cash received |
wheres my pin | get physical card |
Please verify my top-up card | verify top up |
What if I want to add a card I already have to the app? | card linking |
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain? | cash withdrawal charge |
Please help, the atm swallowed my card, what do I do? | card swallowed |
I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them? | transfer fee charged |
I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked. | pin blocked |
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok | balance not updated after bank transfer |
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending? | pending top up |
I tried and tried, but I could not complete my transfer. Tell me what is wrong. | failed transfer |
So my top-up failed, could you tell me why? | top up failed |
I seem to of forgotten my passcode. | passcode forgotten |
When will a cash withdrawal show up? | pending cash withdrawal |
My cash withdrawal is showing as pending, why? | pending cash withdrawal |
What is the max amount of top-ups? | top up limits |
Delete my account now please. | terminate account |
What countries are you issuing cards for? | country support |
What are the steps to finishing up with this account? | terminate account |
Why would my payment for my card show as pending? | pending card payment |
Why is the cash not showing in my account for the check I deposited? | balance not updated after cheque or cash deposit |
Can I top-up by cheque? | top up by cash or cheque |
I wanted to know why i got an additional fee when i use my card. | card payment fee charged |
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