input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I can't seem to be able to use my card | card not working |
Cancel my transfer, please. | cancel transfer |
Why didnt my top up go through | top up reverted |
How can I top up with Google play? | apple pay or google pay |
So, the card PIN? | get physical card |
Can you tell me how to top up on my card? | topping up by card |
Why did you charge a fee when I withdrew from an ATM? | cash withdrawal charge |
I have lost my phone or it has been stolen. | lost or stolen phone |
Do you need to know my first and last name? | why verify identity |
I believe I got a wrong exchange rate when I got cash. | wrong exchange rate for cash withdrawal |
How do I find the PIN? | get physical card |
Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly. | request refund |
Where do my funds originate from? | verify source of funds |
I notice there's a pending payment on my card. | pending card payment |
I can't find the auto-top up option. | automatic top up |
Is it on purpose that my payment has been returned to my account? | reverted card payment? |
I just replaced my phone but how do I use my card information? | lost or stolen phone |
I just saw a fee on my account. When do these get charged? | card payment fee charged |
What businesses accept my card? | card acceptance |
My transfer is failing when I try to do it. | failed transfer |
i withdraw cash from the ATM and was charged a fee | cash withdrawal charge |
Is there an extra fee to exchange currencies? | exchange charge |
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning? | card linking |
My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? | top up reverted |
How do I transfer cash my into my account? | transfer into account |
Why won't you accept my payment? I keep trying with this card and it's not working. | declined card payment |
Is there a function where I can top-up automatically? | automatic top up |
My credit card for was not approved for a top-up transaction. What happened? | top up failed |
How many transactions can be made with a disposable card? | disposable card limits |
After I used my card I saw I was charged a fee for using it | card payment fee charged |
phone is at a hotel, can i still use app | lost or stolen phone |
Can I create my own top-up limit? | top up limits |
Where do I get a virtual card? | getting virtual card |
How long does it take for my physical card to be delivered. | card delivery estimate |
I did not get the cash that is showing up in my app. | cash withdrawal not recognised |
How can I locate the virtual card? | getting virtual card |
can i use my app to get a virtual card | getting virtual card |
How do I receive a disposable virtual card? | get disposable virtual card |
How do I get my card active? | activate my card |
This exchange rate on my purchase is wrong. | card payment wrong exchange rate |
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate? | transaction charged twice |
What do you charge to top up US cards? | top up by card charge |
I placed a cheque but the funds aren't there | balance not updated after cheque or cash deposit |
There was an unexpected fee for my cash withdrawal! | cash withdrawal charge |
The exchange rate for the money I took out in a foreign country is wrong. | wrong exchange rate for cash withdrawal |
Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help? | pending transfer |
I want to transfer money. How do I do that for my account? | transfer into account |
My phone is missing or stolen. | lost or stolen phone |
I tried my PIN too many times and now my card won't work! | pin blocked |
I'm expecting a refund but it's no where to be seen | Refund not showing up |
I want to cancel a transaction from this morning. | cancel transfer |
Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money? | cash withdrawal not recognised |
Do I get charged if I am receiving money? | top up by bank transfer charge |
I tried to transfer some money and it hasn't done it yet - what's going on? | transfer not received by recipient |
I need an actual card that I can hold in my hand, how do I do that? | order physical card |
Why was I charged extra on my last UK pound to Russian ruble exchange? | card payment wrong exchange rate |
I would like to change currency | exchange via app |
Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much. | card payment wrong exchange rate |
When will my refund come through | Refund not showing up |
I didn't set up the direct debit I have | direct debit payment not recognised |
Why are my transfers getting declined? | declined transfer |
The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account? | declined cash withdrawal |
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee? | cash withdrawal charge |
How much can I top up in a day? | top up limits |
I don't see me 'top up' in my wallet | topping up by card |
Can I transfer my salary onto here? | receiving money |
Can you tell me why a refund I'm owed is not showing on my statement? | Refund not showing up |
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please. | reverted card payment? |
How much can I top up on my card? | top up limits |
Is there a charge to use a Top up card in the US? | top up by card charge |
Transfer unable to be completed, states 'declined' | declined transfer |
My card hasn't came in the mail yet? | card arrival |
What is the best way to get my virtual card? | getting virtual card |
I don't see the verification code for my card transfer. | verify top up |
I did a payment but it was reverted by the app | reverted card payment? |
My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take? | pending transfer |
How can my friend send money to me? | receiving money |
how long are my top ups pending | pending top up |
Will I get Visa or MasterCard? | visa or mastercard |
Can I use a different currency with my salary? | receiving money |
How can I get disposable virtual cards? | get disposable virtual card |
I'm not sure where this charge came from. | card payment not recognised |
I tried to do a transfer but I got a message that it was declined. | declined transfer |
What do I need for the identity verification? | verify my identity |
What is my money worth in other countries? | exchange rate |
I have an unfamiliar direct debit in my statement. | direct debit payment not recognised |
Can I use my apple watch to top up? | apple pay or google pay |
Why did my transfer not work, it says it was declined? | declined transfer |
I don't understand where this charge came from. | card payment not recognised |
What do I do if there is an electronic debit that is not correct? | direct debit payment not recognised |
Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working. | declined transfer |
Why is it necessary to verify the top up? | verify top up |
An extra fee has been added to my card payment is this correct? | card payment fee charged |
How much will I be charged for exchanging foreign currency | exchange charge |
Why did the ATM swallow my card? | card swallowed |
What do I have to do to activate my card? | activate my card |
I'd like to make some changes to my personal information. | edit personal details |
My daughter would like a card from my account? Can I do this? | getting spare card |
How do I deposit cash? | top up by cash or cheque |
Please let me know what currency I can use to top up my account? | supported cards and currencies |
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