input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
How do I deactivate my account? | terminate account |
Would I be able to top up as much as I can? | top up limits |
Since I need to exchange currencies frequently, would you be able to offer me a discount? | exchange charge |
Balance hasn't been updated following a bank transfer | balance not updated after bank transfer |
I need to know where my funds come from. | verify source of funds |
What is delivery speed to the United States? | card delivery estimate |
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined. | declined cash withdrawal |
I need more assistance with how to activate my card. | activate my card |
There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement? | extra charge on statement |
terminate my account please | terminate account |
How many disposable cards can I make in a day? | disposable card limits |
The passcode isn't working for me. | passcode forgotten |
I had an unexpected fee | transfer fee charged |
And do you have virtual cards instead of physical ones? | getting virtual card |
where can I get the info for my funds | verify source of funds |
I noticed on my online statement that an ATM withdrawal I made early is still pending. Is this accurate? | pending cash withdrawal |
Am I able to cancel a transfer I just made | cancel transfer |
Are there any charges for European bank card for top up? | top up by card charge |
Can you tell me when the transfer will be completed? | pending transfer |
Can I add a card back to the app? | card linking |
You can activate your card in a few seconds by going to account, hitting activate, and just following the directions. | activate my card |
i have a pending top-up | pending top up |
I need an accurate exchange rate, when I make my withdrawals. | wrong exchange rate for cash withdrawal |
Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online. | declined transfer |
Why didn't the ATM give me all my money | wrong amount of cash received |
Why was I charged a fee for transferring money | transfer fee charged |
how do I link an old card? | card linking |
I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges? | transaction charged twice |
Do I need any kind of proof for the identity check? | verify my identity |
Why are you asking so many questions about me? | why verify identity |
No refund showing in my statement. | Refund not showing up |
Can you tell me why I can't make any transactions? | card not working |
i would like to top up with check | top up by cash or cheque |
How do I receive a virtual card? | getting virtual card |
Tell my why my top-up is pending. | pending top up |
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them? | transfer fee charged |
Can I change my PIN at any ATM? | change pin |
I decided I no long want something that I ordered, and want a refund. How do I go about doing that? | request refund |
What to do if my physical card is not working? | card not working |
What is this fee showing up in my account for? | card payment fee charged |
I am from X but am traveling to Y - how do I get currency for Y? | exchange via app |
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet. | request refund |
I think a card payment I made was cancelled. | reverted card payment? |
I just did a transfer, but don't see the money in my account. What's up? | transfer timing |
My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though. | top up failed |
Can you elaborate on why I have an extra charge just for transferring? | transfer fee charged |
Which fiat currencies are supported by you? | fiat currency support |
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on? | declined card payment |
Help, my phone was stolen, please advise! | lost or stolen phone |
Is there a fee when I add money to my international card? | top up by card charge |
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working. | pending top up |
Why is it I am charged an extra fee when I use the ATM? | cash withdrawal charge |
I don't remember my login code | passcode forgotten |
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for. | card payment fee charged |
Why doesn't my passcode work? | passcode forgotten |
If I top-up by using a trasfer are there charges that applied? | top up by bank transfer charge |
Some cash shows up on my app. | cash withdrawal not recognised |
tell me how to get a refund for something I bought. | request refund |
I put some money in my account the other day but now its gone? Why is this? | top up reverted |
I was checking my statement and I think one of my card payments has reverted | reverted card payment? |
HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT? | transfer into account |
Am I gonna be charged for sending out more cards? | getting spare card |
What are some of the restrictions that the disposable cards have? | disposable card limits |
I need a disposable virtual card. | get disposable virtual card |
I want one of the virtual cards! | getting virtual card |
I have an American Express that I'd like to add money to my account with. | supported cards and currencies |
Can you explain why I am now getting charged a fee for using my card? | card payment fee charged |
Why haven't I gotten my payment yet? | pending card payment |
Could you inform me as to why I have been charged a higher fee for doing banking abroad. | transfer fee charged |
There is a debit paymet that I don't recognize. | direct debit payment not recognised |
I have the cash already, my account still shows up as pending. How can my account be still pending? | pending cash withdrawal |
Can I check to see where the funds came from? | verify source of funds |
How long is US delivery? | card delivery estimate |
I'm looking to get an additional card. | getting spare card |
Why did the ATM eat my card? | card swallowed |
How do I use my card to top up? | topping up by card |
What are the steps for my friend to send me money? | receiving money |
Can you help me find the virtual card? | getting virtual card |
How can I Use thereto-top option? | automatic top up |
Where do you mail physical cards? | order physical card |
What do I have to do to cancel a transfer? | cancel transfer |
How do I get a spare card? | getting spare card |
Why can I not do a transfer | beneficiary not allowed |
My card don't work. | card not working |
I didn't withdraw cash but I see that transaction on my app | cash withdrawal not recognised |
Can I hold more than one currency? | fiat currency support |
My top up doesn't work | top up failed |
What do I need to do to get my salary through this? | receiving money |
In which countries does your app work | country support |
Is it possible to top up with Google Pay? | apple pay or google pay |
I only got some of the cash I requested from the ATM | wrong amount of cash received |
I want to choose a new PIN. | change pin |
Why is my balance the same after a transfer? | balance not updated after bank transfer |
What should I do if I don't know my password? | passcode forgotten |
Extra charge during transfer | transfer fee charged |
Why hasn't my return cleared my account? | Refund not showing up |
how soon will my card arrive? | card delivery estimate |
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working. | top up reverted |
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited? | transaction charged twice |
What steps do I have to take to change my PIN? | change pin |
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