input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What is the verification process for my card? | verify top up |
I need to dispute a direct debit. | direct debit payment not recognised |
My PIN can't access my card, can you help?. | pin blocked |
Please help me unblock my pin which I put the wrong one too many times. | pin blocked |
I want to exchange USD and GBP with the app | exchange via app |
When will I recieve my new card? | card arrival |
Why would my top up be reverted? | top up reverted |
who charged my card | transfer fee charged |
Why was I charged an extra fee when doing a transfer? | transfer fee charged |
When exchanging currencies, is there an extra fee? | exchange charge |
cash and check deposit has not gone thru | balance not updated after cheque or cash deposit |
What kind of money can I hold? | fiat currency support |
I just made an order and noticed an extra fee. Why have you charged me this without informing me? | card payment fee charged |
I don't understand why you want so much of my personal info. | why verify identity |
My last ATM request did not go through due to a declined card. Please cancel the request on my account. | pending cash withdrawal |
How do I dispute a direct debit on my account? | direct debit payment not recognised |
How do I turn on my new card? | activate my card |
I just got my new card, how do I activate it? | activate my card |
I received a returned payment that I made. | reverted card payment? |
I used my card to make a payment and wondered why the payment was reverted? | reverted card payment? |
How old can one use your service? | age limit |
Why does my account show as pending a cash withdrawal from the ATM that I have already made? | pending cash withdrawal |
I used my card to top up, but the money is not there! | topping up by card |
Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France. | change pin |
I need to transfer funds from my other bank account into this bank account. | transfer into account |
When will my card come? I need it as soon as possible! | card delivery estimate |
I want to add money to my international card, so are there any fees charged to do this? | top up by card charge |
Are there restrictions on new cards in China? | card about to expire |
I made a payment and it appears it is showing twice | transaction charged twice |
The ATM didn't give me the amount I asked for | wrong amount of cash received |
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened? | beneficiary not allowed |
I noticed the currency exchange rate was incorrect after paying for something in a foreign country. | card payment wrong exchange rate |
tell me why I was charged more with my card? | card payment fee charged |
The ATM didn't give me what I asked for but my balance says it did | wrong amount of cash received |
Why wasn't my bank balance updated? | balance not updated after bank transfer |
What are the steps I need to do if I have a stolen card? | lost or stolen card |
I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch? | top up reverted |
Can I get a few more physical cards? | getting spare card |
What is the length of time for one of these items to come to the U.S? | card delivery estimate |
I need my purchase cancelled. | request refund |
Can you tell me what the cash withdrawal is in my statement? | cash withdrawal not recognised |
What is this withdrawal as I do not remember making it. | cash withdrawal not recognised |
How do I stop fraud to my card? | compromised card |
I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this. | pending top up |
Is it really necessary to verify my Identity? | why verify identity |
I want to cancel my card. I think someone else is using it. | compromised card |
Does it cost anyting to get my own card? | order physical card |
I contacted the seller and he won't respond. Please just refund me my money. | Refund not showing up |
I made a purchase this morning, and it is showing as pending. | pending card payment |
How do I input a new address? | edit personal details |
Can you tell me why my top-up failed? | top up failed |
My phone got stolen, how can I use the app? | lost or stolen phone |
how do i find out about transfers | receiving money |
A card payment on my account is shown as pending. | pending card payment |
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying. | reverted card payment? |
How do I stop fraud to my account? | compromised card |
Are there any restrictions on where I use this card? | card acceptance |
are you sending me my card? | card delivery estimate |
I would like my card activated. | activate my card |
How do I cancel a transaction? | cancel transfer |
My transfer failed when I tried. | failed transfer |
My transfer was declined. Why did this happen? | declined transfer |
If my top-up didn't transfer, what went wrong? | top up reverted |
The top-up verification code is not visible. | verify top up |
Someone withdrew money from my account, and it wasn't me. | cash withdrawal not recognised |
Are cards available to those outside of the UK? | country support |
Are there any restrictions for the disposable cards that I need to be aware of? | disposable card limits |
How do I go about transferring money into my bank account? | transfer into account |
How do I update my address? | edit personal details |
Are there any charges for topping up my card? | top up by card charge |
How can I check if I have received a refund if it is not yet on my statement? | Refund not showing up |
I need to stop a transaction that I made. | cancel transfer |
How can I get a refund for an item I purchased but has not yet arrived? | request refund |
Why was I charged extra when paying with card? | card payment fee charged |
Can I use top-up with Apple pay? | apple pay or google pay |
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem? | top up reverted |
My app says I withdraw funds from my account through an ATM. | cash withdrawal not recognised |
The exchange rate is bad. Are you sure this is the exchange rate? | card payment wrong exchange rate |
Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge? | transaction charged twice |
what I need to verify my account | why verify identity |
There was an extra charge when I used my card | card payment fee charged |
I am in desperate need to transfer funds from another account that i have into this one, how do i do that? | transfer into account |
I have not received the completed transaction. | transfer not received by recipient |
How long does it typically take for a pending ATM withdrawal to clear? | pending cash withdrawal |
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. | transfer not received by recipient |
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation. | change pin |
What should I do if I think someone stole my details and used my information to make some transactions? | compromised card |
What's wrong with my card? The clerk at the grocery store said it was declined. | card not working |
There are transactions that I don't recognize. What do I do if I think someone is using my card? | compromised card |
I didn't get all the cash I asked for | wrong amount of cash received |
Where can I see where funds came from? | verify source of funds |
Can I write a cheque to top up? | top up by cash or cheque |
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help? | top up reverted |
Am I allowed to get an account for my daughter? | age limit |
Why is my payment declined? It looked like everything worked ok and my account was fine. | declined card payment |
Is there an exchange rate? | exchange rate |
I want to use auto top-up. Is there a limit? | automatic top up |
What happened to my Top-Up? It's not reflected. | pending top up |
I have a card payment that has been pending for some time and would like to know when it is going to go through. | pending card payment |
Please send me a disposable virtual card. | get disposable virtual card |
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