input stringlengths 13 433 | label stringclasses 77
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How can I fix this? There is a double charge on my account. | transaction charged twice |
I'm still waiting for my top-up to go through | pending top up |
I would like to know if I can top up with Google Pay. | apple pay or google pay |
what is going on with my cash withdrawal? the exchange rate is wrong | wrong exchange rate for cash withdrawal |
Where'd the rest of my cash go from the ATM | wrong amount of cash received |
Do you offer free ATM withdrawals of ones hometown currency while on holiday? | wrong exchange rate for cash withdrawal |
I was getting some cash out of the ATM but it cancelled on me without warning. | declined cash withdrawal |
Is my card activated? | activate my card |
What other credit cards can I use? | supported cards and currencies |
I made a cash withdrawal at an ATM but it still says pending in my account. | pending cash withdrawal |
Are you aware of any charges for receiving money? | top up by bank transfer charge |
How do I receive a card? | order physical card |
I couldn't make a transfer because it was declined | declined transfer |
I think my phone was stolen. What can I do? | lost or stolen phone |
I ordered a virtual card but it hasn't come through yet | getting virtual card |
How long does it take to prove my identity? | unable to verify identity |
I have a card payment that I don't recognize. What should I do? | card payment not recognised |
I did not charge my account for that transaction. That's an error. | card payment not recognised |
How do I request a disposable virtual card? | get disposable virtual card |
Is there any way to get another card on the same account? | getting spare card |
I want to reactivate my card, I found it after thinking it was lost. | card linking |
Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. | wrong exchange rate for cash withdrawal |
Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that?? | wrong amount of cash received |
Disaster, I've totally forgotten my passcode, can you help me? | passcode forgotten |
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me? | card payment wrong exchange rate |
How is my card payment still pending? | pending card payment |
How do I check security settings on my card? | card not working |
Where Is the top up verification code found? | verify top up |
My transfer hasn't appeared yet | pending transfer |
Why are my transfers and purchases keep getting declined? | declined transfer |
Are physical card available? | order physical card |
I made a check deposit but the cash hasn't arrived in my account yet. | balance not updated after cheque or cash deposit |
If I can, I would like to get both Mastercard and Visa from you. | visa or mastercard |
What is the pending payment on my card about? | pending card payment |
Can I track when my card will be delivered? | card arrival |
Is the ATM broken? I can't get cash from it. | declined cash withdrawal |
Mastercard is preferred to me. | visa or mastercard |
Why is my transfer still pending after all this time? | pending transfer |
My card couldn't complete a transfer, why? | failed transfer |
I deposited a cheque with some money, but the balance hasn't changed. | balance not updated after cheque or cash deposit |
Can my account me accessed by a thief? I was mugged. | lost or stolen phone |
Is top-up possible with Apple Pay? | apple pay or google pay |
I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait? | transfer not received by recipient |
Why didn't my transfer work? | failed transfer |
Is it possible to have a discount for exchanging currency frequently? | exchange charge |
I wish to use my American Express to put funds into my account. | supported cards and currencies |
I need a new login code | passcode forgotten |
I am not satisfied with your company. Close my account. | terminate account |
What is the charge for exchanging currency? | exchange charge |
I just got married and need to change my name on the account | edit personal details |
My app says I withdraw money from my account from an ATM. | cash withdrawal not recognised |
A direct debit appears in the app but I didn't authorize it. | direct debit payment not recognised |
What should I do when my card reaches its expiry date? | card about to expire |
Is there a reason my top-up has been cancelled? | top up reverted |
Why is there a fee when I thought there would be no fees? | card payment fee charged |
How long will my ATM withdrawal be pending? | pending cash withdrawal |
The exchange rate for my electronic payment is incorrect. | card payment wrong exchange rate |
I notice that I have a card payment that's been cancelled. | reverted card payment? |
I requested for a top-up but it has not reflected | top up failed |
I did a card payment but its status is still coming as pending. Please check and inform when it would complete. | pending card payment |
I am trying to transfer money and something is going wrong. | failed transfer |
Do I receive the physical card for free | order physical card |
Can I top up my account with a check? | top up by cash or cheque |
Would you be so kind as to activate my card? Thanks | activate my card |
Why is my card not working anymore? | card not working |
Is it possible to hold money in multiple currencies? | fiat currency support |
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it. | top up reverted |
There's a payment in the app that I didn't authorize. | card payment not recognised |
I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out? | cash withdrawal not recognised |
How do i set up my credit card to send transfers? | topping up by card |
I will be traveling. Can I add money automatically? | automatic top up |
I would like it if I could get an item refunded | request refund |
There has been a transfer pending in my account and I wanted to know how long it is going to take to go through. | pending transfer |
Can I see where my money came from? | verify source of funds |
Two days ago I did a transfer to another account within the country. It doesn't appear the transfer went through. I have verified the account number several times. Could you please check on this for me? | transfer not received by recipient |
I got less than what i asked for in the ATM, why? | wrong amount of cash received |
How do I get a refund for an item I bought? | request refund |
I need two cards. Is this possible? | getting spare card |
Will my money be of equal value when I travel abroad? | exchange rate |
What is the maximum number of transactions I can do with a disposable card? | disposable card limits |
Can a friend top up my account | topping up by card |
How long will it take for my payment to go through? | pending card payment |
Why are you charging me for ATM withdrawal? It has always been free before. | cash withdrawal charge |
What do I need for the verification check? | verify my identity |
I could not transfer to a beneficiary | beneficiary not allowed |
I don't want this account anymore, how do I delete it? | terminate account |
The service here is horrible, I want to delete my account. | terminate account |
The cash I asked for still hasn't been received | wrong amount of cash received |
What are the steps for getting money from a friend? | receiving money |
Is my card actually working? It's the first time I tried using it | declined cash withdrawal |
make my account go away | terminate account |
I didn't get a PIN yet. What gives? | get physical card |
What's the earliest time to receive my card? | card delivery estimate |
Is it possible for me to top up with a cheque? | top up by cash or cheque |
What could the reason be that my payment card was declined? | declined card payment |
Why is verifaction required for my Identity? | why verify identity |
Why is this beneficiary being rejected? | beneficiary not allowed |
When I made a cash transfer abroad the wrong exchange rate was applied | wrong exchange rate for cash withdrawal |
Can I use check to deposit? | top up by cash or cheque |
I'd rather not use my physical card, how can I get a virtual card? | getting virtual card |
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