input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Why verify the top-ups? | verify top up |
My card is stolen. Help! | lost or stolen card |
I found my old card. Can I link it back into the app? | card linking |
Why, when paying with the card, was I charged an extra fee? | card payment fee charged |
Do you support fiat currencies? | fiat currency support |
How can I top up my account and which currency can I use? | supported cards and currencies |
My contactless payments don't work. | contactless not working |
Top-up is loaded into the card and no update. | pending top up |
I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly? | card payment wrong exchange rate |
I sent money to my family last Friday but they don't have it. | transfer not received by recipient |
Is the exchange rate current? | exchange rate |
What countries can I use my account in? | country support |
Where can I use my card? | card acceptance |
I got double charged! | transaction charged twice |
Can my daughter also have a card issued in her name, but linked to my account? | getting spare card |
What exactly is the exchange fee? | exchange charge |
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now. | transfer fee charged |
I can't find any option to top up with a cheque? | top up by cash or cheque |
The transger I tried to make failed. | failed transfer |
what amount of time does it take for a transfer to reflect and be available | balance not updated after bank transfer |
I can't get my card out of the ATM, what should I do now? | card swallowed |
Is my credit card supported for top-ups? | supported cards and currencies |
What is the strange cash withdrawal on my statement? | cash withdrawal not recognised |
How do you determine exchange rates? | exchange rate |
I require verification of my source of funds. | verify source of funds |
I'd like to know where my funds come from. | verify source of funds |
How can I get a card sent to China? | card about to expire |
How long will it take my card to get here? | card delivery estimate |
How long does a payment show as pending before i should worry about it? | pending card payment |
Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago. | direct debit payment not recognised |
Do you only use Visa or do you have Mastercard too? | visa or mastercard |
I'm trying to use a cheque to top up | top up by cash or cheque |
If I order a new card, how much will it be and how long will it take me to get it? | card about to expire |
I am locked out from entering my pin. | pin blocked |
My ATM withdrawal was declined. | declined cash withdrawal |
Can you change the rate for the item I bought in a different currency as it is wrong? | card payment wrong exchange rate |
There are charges on my card that I haven't purchased. | compromised card |
Can I start an account for my kids? | age limit |
I am out of money in my account and I was wondering if I could do a bank transfer is put more in it? | transfer into account |
I can't find my card, it is lost. | lost or stolen card |
Why hasn't my ID been verified? | unable to verify identity |
How can I make my card show up in the app? | card linking |
I topped up my card but the app rejected it. | top up failed |
I have been charged for one thing two times. | transaction charged twice |
How do I go about cancelling a transaction? | cancel transfer |
There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account. | card payment not recognised |
Why would the ATM machine fail to give me the cash withdrawal I requested? | declined cash withdrawal |
On my transfer there was a "decline" message | declined transfer |
What are the countries you support. | country support |
Why isn't my beneficiary allowed? | beneficiary not allowed |
Is it free for top ups? | top up by card charge |
Why is there an extra pound charge that is pending? | extra charge on statement |
Where do I go to cancel a transaction? | cancel transfer |
Does your app allow currency exchanges between USD and GBP? | exchange via app |
How long does a bank transfer take to show up in available funds? | balance not updated after bank transfer |
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending? | pending top up |
I didn't make this payment and it's on my app | card payment not recognised |
Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? | failed transfer |
I do not understand why my pass-code is not working. | passcode forgotten |
I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it. | cash withdrawal not recognised |
I asked for more cash than what was received | wrong amount of cash received |
When will the money reach my account? | transfer timing |
Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem? | declined cash withdrawal |
Will I know which exchange rate I will get? | exchange rate |
What do I have to do to get my PIN unblocked? | pin blocked |
What is this $1 charge on my account? | extra charge on statement |
Is there any way i get a disposable virtual card as well? | get disposable virtual card |
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym? | virtual card not working |
How can I fill up my gas tank using a check? | top up by cash or cheque |
Why can't I edit my personal details? | edit personal details |
I want to top up by cheque | top up by cash or cheque |
I received my salary in the wrong currency. How do I change this? | receiving money |
my cash out is still pending | pending cash withdrawal |
What works for identity verification? | verify my identity |
I think my card payment was reverted | reverted card payment? |
I transferred some money but it is not here yet | transfer not received by recipient |
You promised no fees but now I've got one. What the hell!? | card payment fee charged |
Make me understand why I am charged an extra fee when I use the ATM. | cash withdrawal charge |
Do the disposable cards have a transaction limit? | disposable card limits |
How do I troubleshoot when contactless doesn't work? | contactless not working |
Why hasn't my card arrived yet? | card arrival |
I need to have an item refunded. | request refund |
I didn't receive the correct amount of cash when I exchanged it overseas. | wrong exchange rate for cash withdrawal |
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer. | failed transfer |
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | transaction charged twice |
how do i dispute a payment I didnt make | card payment not recognised |
My withdrawals were going smooth until I got declined today. What is going on? | declined cash withdrawal |
Is it possible for me to change my PIN number? | change pin |
I am getting charged fees on some payments. Please help me understand, where are these fees disclosed? | card payment fee charged |
Why didn't I receive the right amount of cash at the ATM? | wrong amount of cash received |
The ATM would not give me cash,why? | declined cash withdrawal |
Why do I need top-up to be verified? | verify top up |
How do I get a PIN? | get physical card |
The ATM I used for foreign currency provided the wrong exchange rate. | wrong exchange rate for cash withdrawal |
Why is there an extra charge on my statement. | extra charge on statement |
I used my card to make a payment a while ago and its still pending, Why is it taking so long? | pending card payment |
There is a direct debit payment that I did not make. | direct debit payment not recognised |
I need to terminate my account. | terminate account |
Am I able to stop a transfer? | cancel transfer |
If my phone was stolen, do I need to do anything? | lost or stolen phone |
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