input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Are bank transfers immediate? | balance not updated after bank transfer |
Can I wait for you to send me a new card when mine's about to expire? | card about to expire |
What if there is an error on the exchange rate? | card payment wrong exchange rate |
Is it possible to change my PIN? | change pin |
Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost? | wrong exchange rate for cash withdrawal |
The ATM charged me an extra fee, Why? | cash withdrawal charge |
this verifying the top up is annoying | verify top up |
Why didn't my transfer to a beneficiary go through? | beneficiary not allowed |
How much is it to receive money? | top up by bank transfer charge |
I am sure I have plenty of money to transfer but my transfer is being declined. | declined transfer |
I'm waiting for a transfer from the US, how much longer? | transfer timing |
What caused my top up to be reverted? | top up reverted |
What is the cost for currency exchanges? | exchange charge |
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees? | cash withdrawal charge |
Which part of the app do I order virtual cards from? | getting virtual card |
If there isn't much money left over, will it top-up automatically? | automatic top up |
I would like to reactivate my card that I previously reported lost. I located the card this morning. | card linking |
Why does my transfer say it is pending? | pending transfer |
Can I setup top ups in advance? | automatic top up |
Fix my top up | top up failed |
What is the age limit for an account? | age limit |
My card activation is failing. | activate my card |
I need assistance addressing a direct debit that I did not do myself. | direct debit payment not recognised |
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right | transfer fee charged |
my google pay seems to be acting up. | apple pay or google pay |
should i contact customer support if i can't edit details | edit personal details |
My account was charged a fee. When did you start charging extra for card payments? | card payment fee charged |
When will it be delivered to the US? | card delivery estimate |
Do you have a return policy? | request refund |
Why won't my transfer to another account work? | beneficiary not allowed |
My transfer didn't complete. Why can't I access funds? | failed transfer |
Why hasn't my transaction completed? | transfer not received by recipient |
I think I was charged double for something I bought - how long should I wait before reporting this? | transaction charged twice |
I need to delete my account, please. | terminate account |
I happened to forget my password | passcode forgotten |
Cancel Transaction | cancel transfer |
I require verification for my source of funds. | verify source of funds |
I need a new PIN number. | pin blocked |
If my card is going to expire this month, do I need to order a new one? | card about to expire |
I had a card payment that was declined. Why? | declined card payment |
My Identity verification hasn't passed yet is it possible to use my account? | why verify identity |
I need to change my contact information. | edit personal details |
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much. | wrong exchange rate for cash withdrawal |
Could you please freeze my card immediately? | lost or stolen card |
In the app I see a direct debit that I don't recognize. | direct debit payment not recognised |
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction? | card payment wrong exchange rate |
I think the rate that was applied to my purchase using foreign currency is wrong. Help! | card payment wrong exchange rate |
What type of ID do you accept? | verify my identity |
What value can I get for my currency? | exchange rate |
Would it be possible for me to get a second card? | getting spare card |
How much is the exchange fee? | exchange charge |
Are there top up charges for US cards? | top up by card charge |
I would like to know how exchange rates are calculated when transferring funds. | exchange rate |
Why have you declined my card payment? | declined card payment |
What do I do now my credit card has been swallowed by the ATM? | card swallowed |
I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did. Help! | wrong amount of cash received |
I deposited a cheque but the cash hasn't arrived yet | balance not updated after cheque or cash deposit |
Someone took my card without my permission. | lost or stolen card |
I purchased something abroad but the exchange rate is incorrect. | card payment wrong exchange rate |
My balance was not updated after transferring money. | balance not updated after bank transfer |
Where can the pin be located? | get physical card |
My card needs to be activated. | activate my card |
Why aren't my payment funds available to me? | pending card payment |
What went wrong when I tried to do my transfer? | failed transfer |
What countries have access to this service. | country support |
How are the exchange rates determined? | exchange rate |
Are you sure this is the interbank exchange rate? This rate is really bad. | card payment wrong exchange rate |
A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened? | transfer fee charged |
with what can I verify my identity? | verify my identity |
I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently. | exchange charge |
What are disposable virtual cards? | get disposable virtual card |
What are the reasons a beneficiary would be denied? | beneficiary not allowed |
How can it be that my Card is not functioning anymore? | card not working |
When will my account receive the money? | transfer timing |
I don't see the transaction I made to a friend on my account. | transfer not received by recipient |
How do I make my card show up in the app? | card linking |
how do I get top up to work for my card | apple pay or google pay |
Should I order a new card before I freeze my original one? | compromised card |
I have no way to prove my identity. | unable to verify identity |
Is there a reason for my top up to be cancelled? | top up reverted |
When will a refund post to my account? | Refund not showing up |
I cant prove who I am | unable to verify identity |
Why is top up not working for my apple pay app | apple pay or google pay |
Tell me how a top up would be reverted. | top up reverted |
I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed. | direct debit payment not recognised |
How do I know where my funds come from? | verify source of funds |
I am interested in changing my personal details. | edit personal details |
I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account? | card not working |
How much would it cost me for a bank transfer to top up my account? | top up by bank transfer charge |
I see a direct debit transaction in the app that is not mine | direct debit payment not recognised |
I can't figure out how to transfer money into my account. | transfer into account |
how to delete account, not happy | terminate account |
I sent money to someone but they haven't gotten it, what's going on? | transfer not received by recipient |
Am I limited on the amount of disposable cards I can possess? | disposable card limits |
Can I put my found card back into the app on my phone? | card linking |
The currency exchange rate was wrong for a purchase I made. | card payment wrong exchange rate |
How can I change my information? | edit personal details |
I received a different amount of cash than what I entered. | wrong amount of cash received |
Whats the process of tranfering money into an account? | transfer into account |
Can I change or hold different currency? | fiat currency support |
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