input stringlengths 13 433 | label stringclasses 77
values |
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Why is my 'top up' not showing up in my wallet? | topping up by card |
I have a US credit card, will you accept it? | supported cards and currencies |
I need you to stop the transfer I just started as soon as possible, I just realized it's not correct! | cancel transfer |
Can I choose what card I can use | visa or mastercard |
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear?? | pending cash withdrawal |
My card doesn't seem to work. | card not working |
Is auto top up a provided service? | automatic top up |
Who can purchase a disposable virtual card? | get disposable virtual card |
Would you give me a mastercard and visa? | visa or mastercard |
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it? | contactless not working |
I was charged for getting cash. | cash withdrawal charge |
Can I obtained a Visa Card | visa or mastercard |
Can I use this app to exchange currencies? | exchange via app |
Are cards delivered to my location? | order physical card |
How high is the exchange fee? | exchange charge |
I would like to change my address. | edit personal details |
What is this fee for card payment? | card payment fee charged |
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here? | reverted card payment? |
There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card? | card payment not recognised |
My account is showing a double charge. | transaction charged twice |
Could you help my figure out the exchange fee? | exchange charge |
Why can't the person I sent the money transfer to see it? | transfer not received by recipient |
I made a transfer recently but it has not changed on my dashboard. | pending transfer |
My card got blocked, how do I reset? | pin blocked |
Can i receive transfers from my employer to this account? | receiving money |
I noticed a duplicate charge on my statement. | transaction charged twice |
My card is about to expired what will happen? | card about to expire |
I used my card to top-up but the money is gone! | topping up by card |
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time. | beneficiary not allowed |
How come there is an extra fee on my statement? | extra charge on statement |
Please tell me how to get a refund for something I bought. | request refund |
I was supposed to receive my new card by now, but it hasn't came in. | card arrival |
Why did my payment go back to my account when I bought something? | reverted card payment? |
Do i have to top-up with my credit card before I can transfer? | topping up by card |
Should I be seeing a fee applied for my money transfer? | transfer fee charged |
How can I report that my card was stolen? I made a police report first. | lost or stolen card |
After inputting the wrong pin too many times, can you now help me unblock my pin? | pin blocked |
Does the app top up automatically? | automatic top up |
Can you help me transfer funds from another bank account to this account? | transfer into account |
I need assistance with activating my new card. | activate my card |
I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through? | pending card payment |
What fees do you charge for the standard card? | order physical card |
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual? | unable to verify identity |
Are cards available in the EU? | country support |
Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate | card payment wrong exchange rate |
I'm confused ass to why my contactless is not working. | contactless not working |
I need to see where my money came from. | verify source of funds |
Do you have EUR currency available for me? | fiat currency support |
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou | direct debit payment not recognised |
How can I check for an unsupported merchant for my transfer request? | declined transfer |
Can I call to get my card activated? | activate my card |
Can I use your app to exchange between USD and GBP | exchange via app |
What US credit cards do you accept? | supported cards and currencies |
I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here? | reverted card payment? |
Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this? | pending cash withdrawal |
Why would a merchant revert my payment? | reverted card payment? |
Why did the top-up fail? | top up failed |
Why did I only get $20 when I asked for $100? | wrong amount of cash received |
Where did this extra €1 fee on my statement come from? | extra charge on statement |
Will I be charged a fee to top up using a debit or credit card? | top up by card charge |
Why are my purchases from this morning still pending? | pending card payment |
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update? | Refund not showing up |
Is there restrictions on where I can use my card? | card acceptance |
Is it normal to see a fee for transferring money? | transfer fee charged |
How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees. | wrong exchange rate for cash withdrawal |
What types of cards and money do you accept? | supported cards and currencies |
I see a cash withdrawal in the app that I did not do. | cash withdrawal not recognised |
Is my card valid everywhere? | card acceptance |
I would like to link my card to my account. | card linking |
I can't see my refund in my history. | Refund not showing up |
What sort of restrictions are there for the disposable cards? | disposable card limits |
I'd like to order an additional card | getting spare card |
Hello, I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it? | reverted card payment? |
How do I know where my money comes from? | verify source of funds |
Could you please tell me how to activate my new card? | activate my card |
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long? | pending transfer |
I still do not see the cash deposit in my account from last week. Why? | balance not updated after cheque or cash deposit |
Can I use app to reset PIN attempts? | card not working |
I need my card soon. | card delivery estimate |
The recipient doesn't see the money transaction I made | transfer not received by recipient |
may I have a Visa and a Mastercard from you. | visa or mastercard |
My cash withdrawal was declined. Why? | declined cash withdrawal |
Please help me find my top-up verification code | verify top up |
I just topped up, and the app denied it. | top up failed |
I received a "declined" message when doing a transfer | declined transfer |
I found my card. How can I put it into my app? | card linking |
What are the steps for identity checks? | verify my identity |
Why can't I take money from my account? | declined cash withdrawal |
Help! I fear that my card was stolen, | lost or stolen card |
There is an extra small charge on my card! What do I do? | extra charge on statement |
i have tried everything to complete a transfer but can't, what should i do next | declined transfer |
The money disappeared when I tried to use my card to top up. | topping up by card |
How do I request a refund? | request refund |
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more? | compromised card |
I'm cancelling this charge. I still have not received what I bought from these people a while ago. | request refund |
I would like to have a Mastercard. | visa or mastercard |
I have a card payment which shows as pending | pending card payment |
My transfer hasn't arrived | transfer not received by recipient |
For topping-up is there a charge? | top up by bank transfer charge |
Could you please help me figure out why the seller has not received their money after I sent it. | pending transfer |
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