input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I made a payment that's pending. Will it go through? | pending card payment |
MY transfer has still not appeared. | balance not updated after bank transfer |
details need to be modified | edit personal details |
Why is my identity not being verified? | unable to verify identity |
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now! | wrong amount of cash received |
Why didn't my friend's transaction arrive yet? | transfer not received by recipient |
What is the proper way to activate a card? | activate my card |
What is the most amount of disposable cards allowable? | disposable card limits |
Can I have more than 2 disposable cards? | disposable card limits |
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money! | balance not updated after cheque or cash deposit |
I dont see my reciept | transfer not received by recipient |
top up with credit card | topping up by card |
What do I do if I can't access the app? | lost or stolen phone |
Where do I find the auto top- up? | automatic top up |
I need to know where I can withdraw money. | atm support |
I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account. | declined card payment |
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate. | declined transfer |
Is there any way for you to find my card? | lost or stolen card |
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange. | beneficiary not allowed |
My card will not work | card not working |
Do you offer any discounts for someone who exchanges currencies frequently? | exchange charge |
The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? | declined cash withdrawal |
Can I change my PIN without being physically present? | change pin |
I would like a second card. | getting spare card |
The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening? | declined cash withdrawal |
What countries do you operate in? | country support |
How do I use cash to top up my account? | top up by cash or cheque |
Do you offer disposable virtual cards too? | get disposable virtual card |
My card has been pending for a while, what should I do? | pending card payment |
I just got my card and cannot get it to work. | activate my card |
I was told I would be getting a refund but I have yet to see it | Refund not showing up |
When I made a transfer I was charged extra. | transfer fee charged |
I added money but my top-up wasn't processed by the app. | top up failed |
How can I activate the new card i got? | activate my card |
Help me verify my identify? | unable to verify identity |
How can I request cash back? The ATM just gave me the wrong amount that I've been charged though... | wrong amount of cash received |
I noticed an extra fee when I paid with my card. | card payment fee charged |
What do I have to do to get the virtual card to work? | virtual card not working |
Why hasn't my payment gone through yet? | pending card payment |
I'm still waiting for my new card. | card arrival |
How do I top up with a cheque? | top up by cash or cheque |
I made a payment but it was returned. | reverted card payment? |
Your exchange rates are coming from where? | exchange rate |
How is my PIN sent? | get physical card |
My payment didn't work and the money is in back in my account. | reverted card payment? |
I'm panicking! I lost my card! Help! | lost or stolen card |
I need help fixing my contactless. It's not working anywhere I go today. | contactless not working |
I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this? | pending cash withdrawal |
How can I get a refund for a purchase? | request refund |
I need to know which flat currencies are supported by you. | fiat currency support |
why is top up pending | pending top up |
Do you have an age requirement when opening an account with your service? | age limit |
Why haven't I received a refund yet? | Refund not showing up |
Isn't my top-up supposed to mean its complete? | pending top up |
There is a €1 fee on my account I didn't authorize | extra charge on statement |
I'm not happy with the services I'm getting with this company. Can you please delete my account? | terminate account |
When I got cash I believe that the exchange rate was wrong | wrong exchange rate for cash withdrawal |
How do I avoid a fee to use an ATM? | cash withdrawal charge |
where has my transferred money gone? | transfer not received by recipient |
I want a reason as to why my beneficiary is not allowed? | beneficiary not allowed |
What are ways to test why my card might not be working? | card not working |
Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank! | cash withdrawal charge |
Where is the money I put in the bank? | balance not updated after cheque or cash deposit |
I want to reactivate my card, I thought I had lost it but found it again this morning. | card linking |
Can I use my card at an ATM? | atm support |
Where can I deposit cash to top up? | top up by cash or cheque |
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up? | transfer not received by recipient |
I need to know what your exchange rates are. | exchange rate |
This card payment isn't is recognition. | card payment not recognised |
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take? | pending transfer |
I have lost my credit card in the ATM! | card swallowed |
How long before a check I send clears? | top up by cash or cheque |
I don't recognize this payment on my app, I am sure I didn't spend any money there. | card payment not recognised |
Why can't I see my funds after I topped up? | pending top up |
there is a debit i dont recognize | direct debit payment not recognised |
My PIN was blocked. | pin blocked |
I've already sent the money out and still have not received money in my account. | balance not updated after cheque or cash deposit |
My account transfer was not cleared. | beneficiary not allowed |
Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer? | failed transfer |
I was not distributed all of cash that I requested | wrong amount of cash received |
I have been waiting for my top-up to complete and it still hasn't gone through. | pending top up |
If I have a physical card can I link it? | card linking |
I want to apply for a Visa card. | visa or mastercard |
There's a payment in my history I don't recognize | card payment not recognised |
There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal. | cash withdrawal not recognised |
I was overcharged one extra pound! | extra charge on statement |
I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem? | transfer not received by recipient |
Your company is lame. Shut down all my account services right now. | terminate account |
I think my passcode was changed | passcode forgotten |
Do top-ups have limits? | top up limits |
I no longer have my phone with the app, what should I do? | lost or stolen phone |
I have to make several disposable cards per day. | disposable card limits |
Do you have any age limit? | age limit |
Why isn't my google top-up pay working? | apple pay or google pay |
I want to transfer money using my credit card. | topping up by card |
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one. | card about to expire |
I think that the exchange rate for the withdrawal of my cash is not right. | wrong exchange rate for cash withdrawal |
I need help with understanding why my card is not working. | card not working |
Can I open up an account for my child? | age limit |
I don't think that my top-up worked. | top up failed |
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