input stringlengths 13 433 | label stringclasses 77
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What is the time frame for european transfers? | transfer timing |
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. | card payment fee charged |
What do I need for activation of my card? | activate my card |
I used my card and there was a fee | card payment fee charged |
When are you going to activate my card? | activate my card |
Are the funds I requested from a merchant a few days ago in my account? I do not see them. | Refund not showing up |
how do i setup my apple pay | apple pay or google pay |
Will I be charged for topping up my account using a bank transfer? | top up by bank transfer charge |
Is there a fee for topping off by transfer? | top up by bank transfer charge |
A transaction I did to my friend hasn't arrived yet, why? | transfer not received by recipient |
I noticed additional charges when transferring? | transfer fee charged |
The app reverted my recent payment | reverted card payment? |
A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong. | failed transfer |
It says that my payment is pending, what does that mean? | pending card payment |
Where is the cash I deposited? | balance not updated after cheque or cash deposit |
Why isn't my purchase exchange rate correct? | card payment wrong exchange rate |
My top up isn't in my wallet. | topping up by card |
I was charged multiple times for one purchase | transaction charged twice |
Am I able to top up with this cheque I received? | top up by cash or cheque |
How do I link an existing card? | card linking |
I need a new card before it expires. | card about to expire |
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong? | card payment wrong exchange rate |
Why isn't my deposit in my account? | balance not updated after cheque or cash deposit |
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible? | reverted card payment? |
Are there certain cards and currencies you support? | supported cards and currencies |
Looks like my top up failed. | top up failed |
How can I change currency type? | exchange via app |
How do I transfer money into my account? | transfer into account |
Why isn't my id verifying? | unable to verify identity |
My card is stuck in an ATM machine, how do I get it back quickly? | card swallowed |
I want to reverse a transaction I did this morning | cancel transfer |
How do I receive a refund for my item? | request refund |
For some reason I am unable to preform a transfer to a beneficiary. | beneficiary not allowed |
There is a direct debit charge on my account that is not mine. | direct debit payment not recognised |
I am waiting for a payment to be processed | pending card payment |
My cheque deposit didn't seem to work. | balance not updated after cheque or cash deposit |
Is it possible to have a second card? | getting spare card |
I was not distributed the correct amount of cash that I asked for | wrong amount of cash received |
Please tell me, do you use Visa or Mastercard? | visa or mastercard |
Why did I get charged for a transfer? | transfer fee charged |
I see I was charged extra when I used the card. I am not sure why, please tell me why. | card payment fee charged |
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!! | cash withdrawal not recognised |
Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 y... | unable to verify identity |
I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked. | transfer not received by recipient |
What do I do if I forgot my PIN? | pin blocked |
How do I transfer money between two of my accounts? | transfer into account |
I haven't received my pin | get physical card |
What am i missing to verify my id? | unable to verify identity |
Show me how can my friends top up my account. | topping up by card |
Why was my card declined? | declined card payment |
Are their fee's for top ups? | top up by card charge |
The item i bought exchanged rate was incorrect. | card payment wrong exchange rate |
What if I type in the wrong PIN too many times? | pin blocked |
My top up keeps showing pending? How long will things be like this? Days, weeks, months? I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work? | pending top up |
I would like a physical card | order physical card |
I can't find the top-up card verification code. | verify top up |
I need a new card because the ATM took mine. | card swallowed |
should i add money via bank transfer instead | top up by card charge |
I am having trouble doing a transfer. A "Decline " message appears after making the transfer. | declined transfer |
Can this app be used to exchange currencies? | exchange via app |
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back. | transaction charged twice |
How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there. | balance not updated after bank transfer |
What can I do with a disposable virtual card? | get disposable virtual card |
Can I convert currency with the app? | exchange via app |
I didn't cancel my top-up. | top up reverted |
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | Refund not showing up |
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me? | top up failed |
my money, where is it coming from? | verify source of funds |
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? | card arrival |
Can I get an item refunded? | request refund |
There has been a charge pending on my account statement that I can't figue out it's for a dollar. | extra charge on statement |
My card payment wasn't accepted. | declined card payment |
How long does a payment usually show as pending? Is it normal that mine is still pending? | pending card payment |
I requested a refund but am unable to see it in my account. Why is that? | Refund not showing up |
How long do I wait for my PIN | get physical card |
My card doesn't work. I can't get cash out at an ATM | declined cash withdrawal |
Can I order a new card to China? | card about to expire |
Can I get a card in the US? | country support |
How come I can't get money at the ATM | declined cash withdrawal |
Will there be extra charges regarding to adding money into my international card? | top up by card charge |
How can I pay for top-ups? | supported cards and currencies |
How does a bank transfer for topping my account work? | transfer into account |
Why would I need a disposable card? | get disposable virtual card |
why didnt my account allow a transfer | beneficiary not allowed |
Why is this payment on my app | card payment not recognised |
I have my card here with me and someone has just made a withdrawal for 500. Please help! | cash withdrawal not recognised |
Close down my account. I don't like your service. | terminate account |
what is the age limit for opening a new account | age limit |
Would I be able to get a second card? | getting spare card |
I had a cheque deposited, but I don't see my money yet? | balance not updated after cheque or cash deposit |
How do you decide what your exchange rates are? | exchange rate |
There is a duplicate charge on my account. | transaction charged twice |
Which currencies will you exchange? | fiat currency support |
I would like to change my adress | edit personal details |
Since I just got married I need to change my name. | edit personal details |
Can my friend send me money? | receiving money |
Why does my statement show various transaction times? | transaction charged twice |
Why is there a direct debit to my account? I didn't do that. | direct debit payment not recognised |
I made a payment but the app cancelled it. | reverted card payment? |
Why did my top up get reverted? | top up reverted |
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