input stringlengths 13 433 | label stringclasses 77
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I'm having difficulty verifying my identity. | unable to verify identity |
Can I get a card that works in other countries like Africa and Indonesia? | country support |
Got only $20 when I tried to withdraw $100. | wrong amount of cash received |
What countries do your accounts support? | country support |
Can I use my virtual card for recurring monthly payments? | virtual card not working |
Why was the exchange wrong for the item I purchased? | card payment wrong exchange rate |
Where can I pay with my card? | card acceptance |
Why was my transaction not approved? | failed transfer |
I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this? | transfer not received by recipient |
What's the process for topping up by card? | topping up by card |
I got a declining message during a transfer? please tell me why | declined transfer |
I want to do a swift transfer | top up by bank transfer charge |
Could google pay and top up be together? | apple pay or google pay |
why do I have a pending payment? | pending card payment |
How do i find my top-up card's verification code? | verify top up |
I want to change my PIN. | change pin |
I want to get a Visa card | visa or mastercard |
Why am I charged a fee for getting cash? | cash withdrawal charge |
What is preventing me from adding a specific beneficiary? | beneficiary not allowed |
can I have multiple currencies? | fiat currency support |
My card won't work at all for anything. | card not working |
What systems do you have in place for my security when using my card for everyday purchases? | get disposable virtual card |
I was declined when I tried to withdraw cash! | declined cash withdrawal |
What currencies are approved to add money? | supported cards and currencies |
What types of fiduciary currencies are supported for tenure and exchange? | fiat currency support |
i havent got my card | card arrival |
What exchange rate will I receive? | exchange rate |
I have a transaction showing up more than once. | transaction charged twice |
Why isn't my pending transfer finished? | pending transfer |
Are your cards supported in the EU? | country support |
Help, I don't see my money i just added. | pending top up |
Will a cheque suffice? | top up by cash or cheque |
My card is expiring, how do I get a new one? | card about to expire |
What are the steps to activate the card, as it does not seem to work? | activate my card |
Tell me what ATMs take this card. | atm support |
There is a €1 extra fee in my statement | extra charge on statement |
My payment has been declined!! What's going on, I thought everything was alright and working well? | declined card payment |
How long will it take to receive a virtual card? | getting virtual card |
What ATMs will allow me to change my PIN? | change pin |
When my card expires what is the cost of a replacement and how fast? | card about to expire |
Why is my card payment still a pending transaction? | pending card payment |
Are top-ups unlimited? | top up limits |
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app | cancel transfer |
My card payment says pending and it hasn't changed | pending card payment |
How come I can't put money in my top up account? | top up reverted |
When should I expect my card to arrive? | card delivery estimate |
how should i add money to my card | top up by card charge |
Is there an automatic top up feature? | automatic top up |
I need to transfer something ASAP from China, how long will it take to post to my account? | transfer timing |
My card payment didn't go through. | declined card payment |
How do I go about ordering a card? | order physical card |
Can someone assist me with updating my account details with changing my last name? | edit personal details |
I accidentally exceeded my PIN tries. Please advise. | pin blocked |
Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about. | card payment fee charged |
What commission do you take for currency exchage? | exchange charge |
I checked my statement and am being charged one pound. Where did this charge come from? | extra charge on statement |
My card is about to expire, what do I do? | card about to expire |
Please check and let me know why my transfers are getting declined. | declined transfer |
Can I get a Visa card? | visa or mastercard |
I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here? | failed transfer |
What is your check-cashing policy? | top up by cash or cheque |
how much do I have to pay for exchange of currency? | exchange charge |
I would like to use this cheque to top up. Can you tell me how to do that? | top up by cash or cheque |
where is my new card? | card arrival |
How do I get my money back for something I bought? | request refund |
I am afraid to give you all my identify details. | why verify identity |
I received a refund, however I cannot see it in my account | Refund not showing up |
I've tried many times to make a payment, but it's not going through. What's wrong? | declined card payment |
The exchange rate you are using is really bad.This can't be the official interbank exchange rate. | card payment wrong exchange rate |
Can you tell me why my top-up was canceled? | top up reverted |
Do you offer account's for minors? | age limit |
Does it cost anything to transfer money for a top-up? | top up by bank transfer charge |
Why doesn't my Google pay top up work? | apple pay or google pay |
Can I top up using my apple watch? | apple pay or google pay |
I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied. | wrong exchange rate for cash withdrawal |
What documents are required for proof of identity? | verify my identity |
How can I transfer money into my account? | transfer into account |
I see an unfamiliar payment on my statement. | card payment not recognised |
I paid with my card so so why was I charged a transaction fee? | card payment fee charged |
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through? | pending card payment |
I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening? | declined card payment |
How can a payment be declined | declined card payment |
Why does my identity need verification? | why verify identity |
My bank card has expired, how can I get a new physical card? | card about to expire |
What reasons would cause my card payment to be cancelled? | reverted card payment? |
I noticed my transfer was declined. | declined transfer |
i need a refund right away but the funds aren't available in my account | Refund not showing up |
why verify the top up? it doesnt make sense | verify top up |
Can you help me get a disposable virtual card? | get disposable virtual card |
There is a payment showing as pending and hasn't posted for a few days. When will it post? | pending card payment |
Why is my transfer pending? | pending transfer |
I need my card immediately. | card delivery estimate |
I need to update my demographics. | edit personal details |
My statement is showing I was Charged a dollar and I am not sure why. | extra charge on statement |
I want to have multiple currencies in my account if possible. | fiat currency support |
Please specify any limitations that come along with disposable cards. | disposable card limits |
It looks like a payment I've made hasn't made it through yet. | pending card payment |
How much transactions do I get with a disposable card? | disposable card limits |
How much are the fees for adding funds using an international card? | top up by card charge |
Can I withdraw from any ATM? | atm support |
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