input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
How do I order a replacement for stolen card? | compromised card |
Where's the button to top up with a cheque? | top up by cash or cheque |
The card payment I made didn't work. | declined card payment |
Why was I blocked from withdrawing from the ATM? | declined cash withdrawal |
Why would there be an extra charge on my app? | extra charge on statement |
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do? | compromised card |
Why is there a fee added to my statement? | extra charge on statement |
Do you offer SWIFT transfers? | top up by bank transfer charge |
How can I add money to my account from another account I have? | transfer into account |
Can I make an account for my daughter? | age limit |
A payment is showing twice. Why is that? | transaction charged twice |
Is there a cost to receive money? | top up by bank transfer charge |
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once. | declined transfer |
Is it possible to get one the your cards in the EU? | country support |
What about my children? | age limit |
To deliver to the US, how long will it take? | card delivery estimate |
Some cash was missing at ATM. | wrong amount of cash received |
Can I use my apple watch to top-up? | apple pay or google pay |
Why was I charged a fee for debit or credit card payment? | card payment fee charged |
My PIN was entered wrong and now I am blocked. Please unblock. | pin blocked |
I would like to know how much I can top-up. | top up limits |
Can I get a card even though I live in the US | country support |
Has there been any activity on my card today? | lost or stolen card |
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. | declined transfer |
What factors effect the exchange rate? | exchange rate |
The exchange rate is incorrect for my payment. | card payment wrong exchange rate |
If I add money with an international card, are there any fees? | top up by card charge |
My card payments have stopped. | reverted card payment? |
I withdrew cash and was charged | cash withdrawal charge |
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund | request refund |
Why does the same transaction appear multiple times? | transaction charged twice |
What forms of payment do you accept? | supported cards and currencies |
I haven't received my virtual card. | getting virtual card |
What are my options for topping up, automatic and/or manual? | automatic top up |
What's the process to receive a second card? | getting spare card |
Which merchants accept this card? | card acceptance |
Can I use this card at any ATM? | atm support |
I don't know where a direct debit payment came from | direct debit payment not recognised |
How come there is a $1 extra charge on my statement? | extra charge on statement |
ATM apparently not working? Couldn't access funds in my account? | declined cash withdrawal |
Some cash has been withdrawn but I didn't do it. | cash withdrawal not recognised |
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks. | reverted card payment? |
I desperately need to transfer something from China, Please give me the wait time. | transfer timing |
I want to use a payment card to top up my account. How can I do this? | supported cards and currencies |
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it. | Refund not showing up |
How many cards am I allowed? | getting spare card |
I made an online purchase and the order has not shown up. Give me my money back. | request refund |
I was charged too many times for one transaction. | transaction charged twice |
How can my new card be renewed? | activate my card |
I anticipate getting a Visa card | visa or mastercard |
How does a disposable virtual card work? | get disposable virtual card |
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you. | card payment wrong exchange rate |
This transfer incurred a fee that I don't think is right. | transfer fee charged |
is there a frequent currency discount? | exchange charge |
Do I have an option between Visa and MasterCard? | visa or mastercard |
My card was declined but it shows as multiple charges? | transaction charged twice |
Would it be possible to open up an account for children? | age limit |
How do I find the top-up verification code? | verify top up |
How long does it take to activate the card, as it does not look like its working? | activate my card |
Show me where I can see the PIN? | get physical card |
The ATM didn't give me the full requested amount | wrong amount of cash received |
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is? | balance not updated after bank transfer |
How do I link my new card? | card linking |
What do I do if there is a direct debit on my account that shouldn't be there? | direct debit payment not recognised |
Where is the tracking number for the card? | card arrival |
You have declined my payment. | declined card payment |
There is a payment that I made that hasn't gone through yet. | pending card payment |
Can I use an auto top-up option? | automatic top up |
I don't have my mobile device and am unable to make the payment because I forgot my details. | lost or stolen phone |
I'm not sure why my payment has been declined? Please tell me why, I thought it was all good. | declined card payment |
I need to transfer something to China. It is urgent. How many days will it take to get there? | transfer timing |
I got cash and the exchange rate should have been different than it ended up being. | wrong exchange rate for cash withdrawal |
My transfer has not arrived. | transfer not received by recipient |
I was just needing to know why my card got declined | declined card payment |
I need to transfer some money, can I use my credit card? | topping up by card |
Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. | cancel transfer |
When will you be taking orders for disposable virtual cards? | get disposable virtual card |
I made a payment and it is showing up twice | transaction charged twice |
Can I get information on the identity checks? | verify my identity |
I have zero dollars in my account. Can I submit additional funds via bank transfer? | transfer into account |
How long do transfers from Europe take? | transfer timing |
What is the currency exchange fee? | exchange charge |
what is the exchange rate when i get cash | wrong exchange rate for cash withdrawal |
I'm trying to verify my top-up card, but I can't find the code...? | verify top up |
Where is my money that I transfered?! | balance not updated after bank transfer |
Using Google Pay, can I top up? | apple pay or google pay |
I entered in the wrong PIN. Please help me unlock my account. | pin blocked |
I would like to cancel my order. | request refund |
Is exchanging currencies a feature of the app? | exchange via app |
I tried to transfer funds to a beneficiary and was denied. Can you tell me why? | beneficiary not allowed |
In the exchange and holding, what fiat is allowed? | fiat currency support |
How much does it cost to top up a US-issued card? | top up by card charge |
Tell me the currencies that you support. | fiat currency support |
How will I know when I can use the auto top-up feature? | automatic top up |
I asked for cash but I did not receive all the funds | wrong amount of cash received |
I am trying to revert a transcation I did this morning | cancel transfer |
I just looked over my statement and I don't recognize the name of a card payment. | card payment not recognised |
How long do I have to wait for the transfer to be finalized? | pending transfer |
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through? | transfer timing |
My transfer failed. Help! | failed transfer |
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