input stringlengths 13 433 | label stringclasses 77
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I visited the ATM but got less money than what I requested. Why? | wrong amount of cash received |
My card is stuck inside the ATM, what am I supposed to do? | card swallowed |
Can I update my details? | edit personal details |
Why has my top-up been reverted? | top up reverted |
I don't see a money transfer yet | pending transfer |
Does Google Pay offer a top up option? | apple pay or google pay |
I do not see the card PIN anywhere? | get physical card |
Can you please help me in canceling my order. | request refund |
I paid with a card and there is an extra charge. Why? | card payment fee charged |
I want to deposit my check to top up my account | top up by cash or cheque |
Why is my last transfer pending? | pending transfer |
Is there a limit on auto top-up? | automatic top up |
I would like to delete my account. I'm not happy with the service you're providing | terminate account |
I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this | balance not updated after cheque or cash deposit |
How long does transfer from the US take? | transfer timing |
Are you okay with exchanges to EUR? | fiat currency support |
Has my card been lost in delivery? | card arrival |
I need several cards per day. And I need to be able to throw away all of the cards I make. | disposable card limits |
Can you please disable my current account. | terminate account |
I don't know the code for the app. | passcode forgotten |
Can I pay for my gas using my Apple watch? | apple pay or google pay |
What do I owe for a new card? | order physical card |
I have a transfer that is still pending. | pending transfer |
I just got my card. It's not linked yet--how do I do that? | card linking |
Where is my virtual card located? | getting virtual card |
Is there a few for exchanging foreign currencies? | exchange charge |
What is the virtual card and how can i get one? | getting virtual card |
My account says I have a pending transfer. | pending transfer |
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong. | card payment wrong exchange rate |
Is there a charge for SEPA transfers? | top up by bank transfer charge |
Does this app have the same exchange rate as third parties? | exchange rate |
Where is the top-up verification code sent? | verify top up |
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen? | declined card payment |
What does the decline message mean | declined transfer |
How can I investigate a missing refund? | Refund not showing up |
When will I be able to see the refund | Refund not showing up |
Can I add other people to my account, so they can top up? | topping up by card |
How much does it cost to us US cards? | top up by card charge |
What are the steps to get my card back that was kept by the ATM? | card swallowed |
I want a refund on this. | request refund |
Help! The app says I took out cash but I didn't! | cash withdrawal not recognised |
I already got my item but just got my money back | reverted card payment? |
Someone might have had access to my card. | compromised card |
A fee shouldn't apply to me if my card was stolen. | lost or stolen card |
Why is checking my identity important? | why verify identity |
Still waiting on my refund... | Refund not showing up |
Was there a way for me to get tracking for that? | card arrival |
How will I know my pin number? | get physical card |
What does my daughter need to open an account? | age limit |
It appears my top-up is still pending. | pending top up |
Will I be charged any fee for receiving money? | top up by bank transfer charge |
I transferred money but the balance hasn't changed. | balance not updated after bank transfer |
If I don't live in the UK, can I get a card? | country support |
what are the exchange rates for getting cash | wrong exchange rate for cash withdrawal |
Will money be added automatically when necessary? | automatic top up |
Is it ok for a friend to send me money? | receiving money |
What do I do if I think someone has used my card? | compromised card |
Why do you have the identity check | why verify identity |
I still don't have a card. How do I get one? | order physical card |
Has my top-up been cancelled? | top up reverted |
Is it possible to change from AUD to GBP? | exchange via app |
I got a message that my transfer was declined. | declined transfer |
I have yet to receive my virtual card | getting virtual card |
I can't log into my account because I lost my password | passcode forgotten |
Your exchange rate was off. I was charged extra on my payment that I made last Saturday. | card payment wrong exchange rate |
Where do we mail the card? | order physical card |
Can I top up my card with other cards? | supported cards and currencies |
Where is the PIN for my card located? | get physical card |
$20 came out instead of $100 | wrong amount of cash received |
Why would a cash withdrawal be pending? | pending cash withdrawal |
Do I need a disposable card? | get disposable virtual card |
How can I reset my PIN? | change pin |
How do I add cash to my account? | top up by cash or cheque |
Can I use SWIFT transfers? | top up by bank transfer charge |
I tried to use the ATM with foreign currency. The conversion rate applied was wrong. | wrong exchange rate for cash withdrawal |
Which countries do you work with? | country support |
I can't activate my card? | activate my card |
How do I fix a transaction to the wrong account? | cancel transfer |
I did a transfer and was charged a fee that should not have been charged! | transfer fee charged |
What is the procedure to transfer money to my account? | transfer into account |
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here? | transfer fee charged |
I need help finding the verification code on the top up card. | verify top up |
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this. | pending top up |
I found my card that I thought I had lost, I need to reactive it, please help. | card linking |
I prefer Visa, can I get that instead? | visa or mastercard |
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account? | cancel transfer |
There is no way for me to prove my identity. | unable to verify identity |
I was charged an extra dollar on my account and would like to know the reason. | extra charge on statement |
What is this extra fee that I got when I used my card to pay? | card payment fee charged |
My last name has changed and I need to update my account details. | edit personal details |
What do I have to do to get a Visa card? | visa or mastercard |
Can I use google play as my primary app to Top up? | apple pay or google pay |
What is the price for a physical card? | order physical card |
There is a strange payment on my card and I don't know what to do. | card payment not recognised |
I transferred some money but it hasn't arrived. | transfer not received by recipient |
Account topping up bank transfers to my account assistance please? | transfer into account |
I tried withdrawing but my cash is not showing up? | wrong amount of cash received |
I would like to know how to work out where my funds came from? | verify source of funds |
Can you assist on apple watch top ups? | apple pay or google pay |
Why won't you take my transfer, I keep getting an error message. | beneficiary not allowed |
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