input stringlengths 13 433 | label stringclasses 77
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What happened to my top-up? I think it was cancelled. | top up reverted |
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through? | transfer not received by recipient |
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount. | wrong amount of cash received |
My card payment was not successful. | declined card payment |
I'm waiting on a top-up, its still pending | pending top up |
Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help. | failed transfer |
Why can't I transfer money to a beneficiery? | beneficiary not allowed |
Why was I charged a fee for withdrawing money? | cash withdrawal charge |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. | card payment not recognised |
Is it possible to order another card? | getting spare card |
The activation process did not work, please help? | activate my card |
Why is there a fee for getting cash? | cash withdrawal charge |
Can you tell me how do I get a card? | order physical card |
Do you accept all cards and currencies? | supported cards and currencies |
Is my PIN recorded anywhere? | get physical card |
I could not get the cash I wanted | wrong amount of cash received |
Can it be delivered on a certain date? | card delivery estimate |
If I were to use a European bank card for a top up, will I incur a charge? | top up by card charge |
what cards and currencies are accepted? | supported cards and currencies |
how much is the fee for topping by card | top up by card charge |
What do I do if the machine rejects my card? | card not working |
When will I get a new card when I order it, and how much will it cost. | card about to expire |
Under what condition will my payment revert? | reverted card payment? |
What do you use disposable cards on? | get disposable virtual card |
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please? | cash withdrawal not recognised |
How do I check security settings using the app? | card not working |
Where is the refund on my statement? | Refund not showing up |
Why has my card been charged an extra pound? | extra charge on statement |
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made? | transfer not received by recipient |
My exchange rate isn't correct. | card payment wrong exchange rate |
Which cards are accepted for topping up? | supported cards and currencies |
Is there a charge for using transfers for top ups? | top up by bank transfer charge |
What is this extra pound charge for? | extra charge on statement |
how do I find the code to verify the top up card? | verify top up |
I prefer to get a Mastercard. | visa or mastercard |
I would like to pay by cheque. | top up by cash or cheque |
What are the cards and currencies that you support? | supported cards and currencies |
My card won't let me withdraw money. | declined cash withdrawal |
Please help me cancel a transaction. | cancel transfer |
Which type of card will I receive? | visa or mastercard |
Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. | transfer not received by recipient |
I found a direct debit I would like to dispute | direct debit payment not recognised |
I don't have a virtual card - how do I get one? | getting virtual card |
Explain the payment that was declined! | declined card payment |
Why is the identity check involved? | why verify identity |
Are there any limit on the auto top-up? | automatic top up |
I want to top up from my Apple Watch, can I? | apple pay or google pay |
What do i do to get a physical card? | order physical card |
Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing. | declined cash withdrawal |
can you share card tracking number? | card arrival |
A payment on my statement is wrong. | card payment not recognised |
I didn't initiate a direct debit that I see on my account | direct debit payment not recognised |
How can I dispute a direct debit charge on my account? | direct debit payment not recognised |
I need a new card. | getting spare card |
Did my transfer fail? | failed transfer |
Do I have a choice for a Mastercard? | visa or mastercard |
Why is the ATM not allowing me to get cash? | declined cash withdrawal |
I don't know where the top-up verification code is. | verify top up |
My new card hasn't came in. | card arrival |
If someone in a different country sends me money, do I have to pay a fee? | exchange charge |
What should I do if I can't use my card? | card not working |
Where is the nearest Mastercard ATM? | atm support |
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet. | balance not updated after cheque or cash deposit |
A duplicated payment was made for something. | transaction charged twice |
Is there a maximum for top-ups? | top up limits |
Are there ATM fees? | cash withdrawal charge |
I was not able to receive the correct amount of cash. | wrong amount of cash received |
I attemped a transfer and it didn't go through. | failed transfer |
What would cause a transfer failure? | failed transfer |
Can my teenager have an account? | age limit |
If I get another card, what kind of fees am I looking at? | getting spare card |
My payment has been declined several times. Can you help me? | declined card payment |
The payment I made with my card is not showing up. | reverted card payment? |
My card wasn't working in a shop | declined card payment |
Even though I added money ey to the card, I couldn't use it | pending top up |
Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account? | cancel transfer |
How do I use my card if I lost my phone? | lost or stolen phone |
Do you accept credit cards from the US | supported cards and currencies |
The app is telling me that I am not me. | unable to verify identity |
The app shows a withdrawal that I did not make or authorize. | cash withdrawal not recognised |
I just got married and I need to change my name | edit personal details |
Is it possible for a friend to personally send me a payment? | receiving money |
How long does it take for a top-up? | pending top up |
Please tell me how I can get a virtual card. | getting virtual card |
what is the cost for exchanging currencies? | exchange charge |
is there something blocking me from making transfers | beneficiary not allowed |
I need a transaction reversed from my account. | transaction charged twice |
How can I receive money? | receiving money |
The ATM stole my card! | card swallowed |
Why didn't my transfer get to the recipient? | transfer not received by recipient |
after i got married i need to change my name | edit personal details |
Could you tell me about the restrictions that are on the disposable cards? | disposable card limits |
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction? | cash withdrawal charge |
My card is missing! Help! | lost or stolen card |
I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me? | transfer fee charged |
What do I do when I get close to the expiration date of my card? | card about to expire |
I'm happy with Mastercard and want to stick with just that credit card. | visa or mastercard |
I can't log in | passcode forgotten |
My balance doesn't show my deposit. | balance not updated after cheque or cash deposit |
I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand. | failed transfer |
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