input stringlengths 13 433 | label stringclasses 77
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What's the process of changing from GBP to AUD? | exchange via app |
I'd like to transfer funds using my credit card. | topping up by card |
How do I use bank transfer to top up my account? | transfer into account |
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased. | request refund |
I'm in China and need a new card. Please help. | card about to expire |
My ATM withdrawal is taking forever | pending cash withdrawal |
Why did I get charged for a withdrawal? | cash withdrawal charge |
I can't make purchases with my virtual card. | virtual card not working |
I might be paranoid, but someone may be using my card. | compromised card |
What do you use to figure out the exchange rate for the card? | exchange rate |
My rate is not right when I used my card in a different country's money. | wrong exchange rate for cash withdrawal |
What do I do if I completed a money transfer but the recipient hasn't received it? | transfer not received by recipient |
There should be a cash withdrawal that I haven't seen yet. | pending cash withdrawal |
I think there has been a mistake on my exchange rate for this purchase. | card payment wrong exchange rate |
My money is all gone. What ways are okay to add money to my account? | transfer into account |
What types of top-up methods do you accept? | top up by cash or cheque |
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately! | cancel transfer |
Can someone else use my account if they have my phone? I lost mine. | lost or stolen phone |
The app is showing a cash withdrawal that I didn't make. | cash withdrawal not recognised |
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged? | pending cash withdrawal |
The amount of exchange was not correct for the item i bought. | card payment wrong exchange rate |
Is there a fee for european bank cards? | top up by card charge |
Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money? | cash withdrawal not recognised |
I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed? | top up failed |
Where do I get a disposable card | get disposable virtual card |
I did not receive the correct amount for the exchange rate. | card payment wrong exchange rate |
If my PIN number is rejected, how do I solve it? | pin blocked |
Can I verify my top-up card? | verify top up |
HOW LONG TO TAKE THE TIME TO SOLVE | card not working |
I moved and need to change my personal information. | edit personal details |
Can you tell me why I was charged to withdraw cash? | cash withdrawal charge |
What kind of costs are involved for exchanging currency? | exchange charge |
What is the reason for the fee charge on my transfer? | transfer fee charged |
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product! I refuse to pay for something I never got. | request refund |
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. | pending cash withdrawal |
Why is my last cheque deposit taking so long? | balance not updated after cheque or cash deposit |
I have been charged twice for the same transaction. | transaction charged twice |
I have a transaction showing multiple times. | transaction charged twice |
Hi, would you please activate my card? | activate my card |
My friend wants to send me money, can she? | receiving money |
Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened | top up reverted |
I deposited a check, but haven't received the funds for it. | balance not updated after cheque or cash deposit |
How long is the delivery time to the US? | card delivery estimate |
Is there any limits I should know about if I'm going to use a disposable virtual card? | disposable card limits |
Help me cancel a transfer. | cancel transfer |
Am I limited to what ATM I can use my card? | atm support |
There is a strange charge on my debit statement | direct debit payment not recognised |
My refund for a purchase hasn't cone through yet. | Refund not showing up |
What is the process to activate a card | activate my card |
I need my virtual card | getting virtual card |
I can use this card at which ATMs? | atm support |
Top up keeps failing | top up failed |
My account says I have money but I withdrew it in cash. | pending cash withdrawal |
I have to verify my identity. What do I need to do? | verify my identity |
I am not sure but someone else might be using my card | compromised card |
My card is about to expire. What do I need to do to keep using my card? | card about to expire |
The app is showing a payment I never made. | card payment not recognised |
My ID verification hasn't gone through yet, but can I use my account anyway? | why verify identity |
Why was I unable to finish this transfer? | failed transfer |
My app shows a money withdrawal that I did not do. | cash withdrawal not recognised |
I need to make several disposable cards per day. | disposable card limits |
When will my new card be delivered? | card arrival |
Why is the transaction to my friend still pending? | transfer not received by recipient |
Is there a fee for a SEPA transfer | top up by bank transfer charge |
Where can the cards be delivered? | order physical card |
Why will my transfer not go through?! Keep getting an error message. | beneficiary not allowed |
When can I expect my card? | card delivery estimate |
Do I have a say when it's delivered? | card delivery estimate |
Currency exchanges have any extra fees? | exchange charge |
I have cash deposit to my account but it is experiencing a problem | balance not updated after cheque or cash deposit |
I'm unable to verify my identity | unable to verify identity |
I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee? | transfer fee charged |
Can I cash deposit to top up my account | top up by cash or cheque |
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before. | cash withdrawal charge |
why isn't my top-up going through? | pending top up |
I am just waiting on the completion of the transaction. | transfer not received by recipient |
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me? | Refund not showing up |
My top-up never worked | top up failed |
As my kids get older are they able to get set up with their own accounts? | age limit |
It shows that the transfer on my account wasn't allowed. | beneficiary not allowed |
The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check. | balance not updated after cheque or cash deposit |
why have i not got my new card? | card arrival |
My ATM transaction was cancelled. | declined cash withdrawal |
I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced. | direct debit payment not recognised |
Please help! I need a refund on a transaction on something I bought and I need the refund right away! | request refund |
What are the steps to verify identity? | verify my identity |
What is the identity check for? | why verify identity |
I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status? | balance not updated after bank transfer |
My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end? | transfer not received by recipient |
I have an unknown debit charge in my statement, why? | direct debit payment not recognised |
Why did I get charged for withdrawing cash? | cash withdrawal charge |
I am still waiting for a money transfer to appear. | pending transfer |
Please tell me about disposable cards. | get disposable virtual card |
Is there a tracking number for the card? | card arrival |
do i have to talk to someone to close an account or can i in the app | terminate account |
What is this extra fee? | card payment fee charged |
I tried to pay through my account but the payment is not going through. What's going on? | pending card payment |
How can I get a Visa and Mastercard? | visa or mastercard |
i tried to do a transfer to an account but it didn't work | beneficiary not allowed |
It's not letting me transfer money to my beneficiery. | beneficiary not allowed |
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