input stringlengths 13 433 | label stringclasses 77
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|---|---|
Is it possible for me to give my daughter a second card for this account? | getting spare card |
I topped up but it isn't in my account | pending top up |
What number of transactions can i do with one disposable card? | disposable card limits |
I withdrew cash and was charged. Why? | cash withdrawal charge |
Can I give a second card for this account to my daughter? | getting spare card |
I have not seen any changes in my account balance(s) after making a transfer. | pending transfer |
A transaction to a friend still hasn't shown up. | transfer not received by recipient |
Is this open to residents of all countries? | country support |
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about? | extra charge on statement |
Tell me what the steps for the identity checks are | verify my identity |
Why and I being charged this fee? | card payment fee charged |
The ATM machine would not give my card back | card swallowed |
Is there a limit for the amount I can top up? | top up limits |
It won't let me activate my card. | activate my card |
Do you have to be in the UK to get a card? | country support |
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately? | pending transfer |
Why is my balance not updated? | balance not updated after bank transfer |
My order needs to be canceled. | request refund |
I sent some money but the intended recipient says it hasn't arrived | transfer not received by recipient |
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card. | card payment not recognised |
Do I need to do something to get a new card once it expires? | card about to expire |
What ATMs can I use this card? | atm support |
How much does currency exchange cost? | exchange charge |
Why is the fee for taking money out so high? I feel I was overcharged and I would have never used this ATM if I would have known ahead of time. | wrong exchange rate for cash withdrawal |
How long do I need to wait til my top up isn't pending? | pending top up |
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain? | top up reverted |
I tried to top up, but the funds show up as pending. I thought it was instant? | pending top up |
Where is the PIN number found? | get physical card |
Can I see the source of my available money? | verify source of funds |
I don't know where my phone is. | lost or stolen phone |
If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds. | activate my card |
Am I able to return an item for a refund? | request refund |
where exactly does money come from | verify source of funds |
Why is there some cash that I did not deposit in my account? | cash withdrawal not recognised |
why and how soon do I have to have proof of identity to you? | why verify identity |
My top up is not working | top up failed |
I tried to used my card in a shop and the transaction was declined. | declined card payment |
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on? | declined card payment |
I tried to use my debit card, but the payment did not work. | reverted card payment? |
Is my card payment reverted? | reverted card payment? |
I must make several disposable cards every day. | disposable card limits |
why did i get declined transfer | declined transfer |
Why was there a fee with my cash withdrawal? | cash withdrawal charge |
I deposited a cheque a week ago but have yet to receive the cash. | balance not updated after cheque or cash deposit |
Where do I go to fill out the identity form? | verify my identity |
Will you charge me for topping up with a European card? | top up by card charge |
Is there a way to find an ATM around me? | atm support |
Is it okay to hold money in multiple currencies? | fiat currency support |
Am I going to be charged for receiving money? | top up by bank transfer charge |
How do I set up an account for my children? | age limit |
There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound. | extra charge on statement |
There's been a transaction to the wrong account. | cancel transfer |
What will I need to verify my identity | verify my identity |
I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back. | card payment not recognised |
I made a transaction this morning but I need to revert it now. | cancel transfer |
How can I close my account? | terminate account |
I was charged $1 in a transaction. | extra charge on statement |
Is my card accepted anywhere? | card acceptance |
My card payment failed. | declined card payment |
How can I get my card to work? | card not working |
My identity can't be verified for some reason | unable to verify identity |
Why is my top-up pending? | pending top up |
When does my transfer from the US arrive in my account? | transfer timing |
What other currencies are available to change to? | exchange via app |
Verifying top-up cards necessary? | verify top up |
Why was my cash withdrawal cancelled at the ATM? | declined cash withdrawal |
I am 16 and just started working at McDonalds can I deposit my checks at your bank? | age limit |
I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do? | virtual card not working |
Why does a cash withdrawal show as pending? | pending cash withdrawal |
My card has been stolen. I reported it with the police, but I need to report it with you as well. | lost or stolen card |
I have a pending transaction | pending transfer |
Why did you charge me for taking out cash? | cash withdrawal charge |
How many top-ups can be approved? | top up limits |
How much do you charge for exchange rates? | exchange charge |
how do i track the moeney | verify source of funds |
I want to transfer money to a beneficiary, but I couldn't. | beneficiary not allowed |
How can I fix my contactless? | contactless not working |
I can't find my code | passcode forgotten |
Explain how to verify my identity? | verify my identity |
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check? | transfer not received by recipient |
My app says I made a withdrawal, but I didn't. | cash withdrawal not recognised |
The app isn't letting me log in, but my info is correct. | unable to verify identity |
Card payment was declined, do you know why? | declined card payment |
what is the time frame for transfers | transfer timing |
I want to take back my transaction | cancel transfer |
Can I pay online with my card? | card acceptance |
When will my virtual card arrive? | getting virtual card |
I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me? | top up failed |
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me. | direct debit payment not recognised |
I sent a payment, but the person I sent it to says they don't have it | transfer not received by recipient |
What's the tracking on the card you sent? | card arrival |
I should not have been charged a fee for my transfer. | transfer fee charged |
What do I need to see my source of money? | verify source of funds |
I haven't received the money from the check I deposited. | balance not updated after cheque or cash deposit |
Could you tell me why my cash withdrawal was declined? | declined cash withdrawal |
what are limits to top up | top up limits |
I tried to withdraw cash, but got declined! | declined cash withdrawal |
I would prefer a Mastercard. | visa or mastercard |
what do i need to have with me to activate card | activate my card |
What do I do if I still have not received my new card? | card arrival |
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