input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I have transfered to my account before but it is being declined now? | declined transfer |
I haven't received my PIN yet. Do I need to get it from you? | get physical card |
I asked for $40 and I only received $20, what happened? | wrong amount of cash received |
Are cards from the US accepted? | supported cards and currencies |
The ATM didnt return my card! | card swallowed |
Can I use my card wherever I want? | card acceptance |
What do I do to activate my new card? | activate my card |
Help! I need to transfer something to China. | transfer timing |
there is money in my account that i didnt put there | cash withdrawal not recognised |
My salary is in GBP - what should I do? | receiving money |
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before | cash withdrawal charge |
Which ATMs accept this bill of fare ? | atm support |
I need my card to be activated right now. | activate my card |
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out? | top up failed |
Not sure what my password is. | passcode forgotten |
There is a withdrawal on my account that I don't remember initiating. | cash withdrawal not recognised |
I think I was double charged | transaction charged twice |
I am reluctant to use ATMs international because I don't get an accurate exchange rate | wrong exchange rate for cash withdrawal |
Can I verify my identity? | verify my identity |
Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong? | declined cash withdrawal |
How can I order my card? | order physical card |
Where is the top-up verification code? | verify top up |
I have a payment that hasn't went through yet. | pending card payment |
How can I change my old pin to a new one? | change pin |
why isnt my cash withdrawal showing | pending cash withdrawal |
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now! | wrong amount of cash received |
I refilled my account balance but got an error message. | top up reverted |
Reason for my card to decline | declined card payment |
Is there a charge for a physical card? | order physical card |
I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here? | change pin |
The ATM didnt let me get cash | declined cash withdrawal |
Do you work in Greece? | country support |
I was checking my statement and my top-up has been reverted | top up reverted |
I went to the store and tried to make a purchase. The first time, it was declined, but the second one went through. But my App shows me that I've already been charged once and the second charge is still pending. Can you make sure that I'm not charged twice? | transaction charged twice |
What countries can I use the card in? | country support |
My PIN tries have run out. Now what? | pin blocked |
My cash withdrawal was not entirely complete | wrong amount of cash received |
How long does it take for a payment to change from pending? | pending card payment |
Visa and MasterCard, can I get them both? | visa or mastercard |
Does Apple Watch support the topping-off of my account? | apple pay or google pay |
Why have I not received my PIN | get physical card |
Why is my withdrawal wrong? I took out $100 but only received $20. | wrong amount of cash received |
I got a message that I cannot name X as a beneficiary. | beneficiary not allowed |
I'm not certain my top-up went through yet. | pending top up |
I have young kids. Can they use this service? | age limit |
Help, the ATM didn't give me all the money I requested | wrong amount of cash received |
I see a payment on my statement for a place I didn't make a purchase at. | card payment not recognised |
Where do I order a disposable virtual card? | get disposable virtual card |
When will my top up process? | pending top up |
Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before. | card payment not recognised |
I need to hold money, what currencies can I use? | fiat currency support |
Why couldn't I get cash from an ATM? | declined cash withdrawal |
Can you tell me why my transfer is failing and help resolve? | failed transfer |
I need to know what flat currencies you support for holding and exchange. | fiat currency support |
I still haven't received my card in the mail | card arrival |
I believe you charged me too much to exchange my money | card payment wrong exchange rate |
What do I need to do to get a card? | order physical card |
I made a cash deposit to my account but i don't see it | balance not updated after cheque or cash deposit |
Where did my money come from? | verify source of funds |
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined? | transaction charged twice |
The rate applied to my purchase in a foreign currency was wrong. | card payment wrong exchange rate |
One of my payments was doubled | transaction charged twice |
How long will it take to deliver to the US? | card delivery estimate |
Why do I get a fee every time I transfer? | transfer fee charged |
Why won't my card accept any transactions? | card not working |
Which ATM's can I use to make a withdrawal? | atm support |
Currently I can't get my card to work. | card not working |
I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong. | card payment wrong exchange rate |
Can i make several disposable cardsper day? | disposable card limits |
I need to exchange some foreign currency. What's the charge for doing that? | exchange charge |
Where in the app do I go to verify my identity? | verify my identity |
What does a transfer cost? | top up by bank transfer charge |
How much do I have to pay to accept an international transfer? | exchange charge |
Transferring money using credit card | topping up by card |
Why am I getting declines when trying to make a purchase online? | declined transfer |
what is going on, i have entered my passcode and its not working | passcode forgotten |
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions. | transaction charged twice |
Why do you need so much information about my identity? | why verify identity |
What do I do? My card is broken. | card not working |
I was wrongfully charged one pound. | extra charge on statement |
Are there any discounts for frequent currency exchanges? | exchange charge |
My card is about to expire. How do I order another? | card about to expire |
Please provide me a list of ATMs that accept my card. | atm support |
I don't think the charges made when I had currency exchanged are right. | card payment wrong exchange rate |
How can I sign up for a virtual card? | getting virtual card |
There is a cash withdrawl I don't remember. | cash withdrawal not recognised |
What are the maximum amount you can do for auto top-up? | automatic top up |
My cash withdrawal isnt showing on my account | pending cash withdrawal |
I have a problem with a transfer. It didn't work. Can you tell me why? | declined transfer |
I didn't know there was a charge for tranferring. What is the charge? | transfer fee charged |
Are there any limits if I use these virtual cards? | disposable card limits |
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days. | pending transfer |
Why do we need to verify top-ups? | verify top up |
It appears my transfer was declined. | declined transfer |
Why haven't I seen the cash from the cheque I deposited yet? | balance not updated after cheque or cash deposit |
I am not able to verify my id. Why? | unable to verify identity |
Please provide me with the restrictions of the disposable cards. | disposable card limits |
When will my top-up be completed? | pending top up |
Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message | beneficiary not allowed |
Why is the exchange rate on my card wrong? | card payment wrong exchange rate |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.