Master_ID int64 1 3.7k | description stringlengths 1 79k ⌀ | display_id int64 10k 13.8k | status int64 4 5 | priority int64 1 4 | status_name stringclasses 2
values | requester_name stringclasses 290
values | cf_root_cause_analysis_rca stringlengths 2 855 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 14
values | cf_sub_modules stringclasses 77
values | cf_known_issue float64 | cf_fix_type float64 | created_at stringlengths 25 25 | updated_at stringlengths 25 25 | cc_emails stringlengths 17 566 ⌀ | reply_cc stringclasses 641
values | tkt_cc stringclasses 431
values | fwd_emails stringclasses 20
values | bcc_emails stringclasses 1
value | ticket_type stringclasses 5
values | Notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1,301 | Dear Team, Please Configure Leave as per AOI Policy. | 11,370 | 5 | 3 | Closed | Madhukara H S | Explained the current Leave Configuration | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-18T15:22:31+05:30 | 2021-04-02T17:49:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query ,We have understood that you need to verify the leave policy as AOI configuration. We will schedule call and discus... |
1,302 | Dear Vijaya, Please find the below path and Upload the Emergency Letter and category name will be "Emergency Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda Arohan\Emergency Letter Thanks, Sandip Chanda 8585059226 | 11,371 | 5 | 3 | Closed | Sandip Chanda | BULK UPLOAD | Product | Service Request | null | Employee Information | null | null | 2021-03-18T15:31:23+05:30 | 2021-03-19T10:07:52+05:30 | haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in | haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11336, Hi Sandip Chanda, As per request, We have uploaded the "Emergency Letter" to the attached employees f... |
1,303 | Need report of Education and Previous employment | 11,372 | 5 | 3 | Closed | Gaurav Narang | Backend report extraction | Product | Service Request | null | Job Data | null | null | 2021-03-18T15:36:52+05:30 | 2021-04-02T18:49:16+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We will send you a connection to work on the reported query on report extraction and will share ... |
1,304 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Below employee details are blank and getting below error, please check [cid:image001.jpg@01D71C0D.3B79CE70] Regards, Sarfraaz Ahmed Siddiq... | 11,373 | 5 | 3 | Closed | Sarfraaz Ahmed Siddiqui | DOB updated as Future date | Product | Data Correction | null | Employee Information | null | null | 2021-03-18T15:42:15+05:30 | 2021-04-08T14:51:10+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sarfraaz Ahmed Siddiqui, Noted on your concern,we will do the needful once we have scheduled the activity by tomorrow first half. Regards Wasim, Hi Sarfraaz Ahmed Siddiqui, Please be informed, we checked and found that the said employee's DOB was given as 22-Nov-2021 , hence the employee's details were not re... |
1,305 | Dear Team, need some assistance and information about the work flow will i am creating a emp or changing the designation of the emp etc. | 11,374 | 5 | 3 | Closed | Leela Rani Manem | null | Product | Clarification | null | Employee Information | null | null | 2021-03-18T15:48:58+05:30 | 2021-04-27T10:49:09+05:30 | kadiravan.p@myadrenalin.com, niraikalai.r@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, Team, We will initiate the session and check on the above-reported concern please provide us ... |
1,306 | Kindly check as the associates are not getting leave cancellation option in Konnect.They are unable to see the leaves (EL AND LOP dates) in Leave cancellation form.Kindly check ASAP and connect on 8169862176. | 11,375 | 5 | 3 | Closed | Raksha Dayma | waiting perios is kept as 600 for LOP | Product | Configuration | null | Workflow | null | null | 2021-03-18T15:57:43+05:30 | 2021-04-01T14:02:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11290, Hi Raksha Dayma, Please provide us the date for which the employee is trying to cancel the leave. We will... |
1,307 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Venkat/Saravanan-can you please check why the data being filled by our managers is not being retained in Adrenalin. Akbar has shared a screenshot bel... | 11,376 | 5 | 1 | Closed | Amit Sangha | rating not correct | Product | Data Correction | null | Performance Management | null | null | 2021-03-18T16:13:32+05:30 | 2021-04-09T18:49:39+05:30 | venkateswaran.c@myadrenalin.com, saravanan.mani@myadrenalin.com, akbar.hussein@abaninvestment.com, ask.adrenalin@myadrenalin.com, nidheesh.k@myadrenalin.com, bhaskaran.r@myadrenalin.com, deepan.m@myadrenalin.com | venkateswaran.c@myadrenalin.com | akbar.hussein@abaninvestment.com, ask.adrenalin@myadrenalin.com, nidheesh.k@myadrenalin.com | deepan.m@myadrenalin.com | null | Software Problem | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Bhaskar/Nidheesh-need to apprise you that system is not calculating ratings correctly. While we have many other ongoing issues that we are facing wit... |
1,308 | Dear Team, Employee (21894) not able to change travel itinerary details though he is accessing forms one day before his raised return date. Kindly share RCA & fix this issue asap | 11,377 | 5 | 3 | Closed | Madan Mohan | Clarification | Product | Clarification | null | Travel Expense | null | null | 2021-03-18T16:19:27+05:30 | 2021-04-02T20:48:15+05:30 | null | null | null | null | gopalakrishnan.s@myadrenalin.com, sivakumar.m@myadrenalin.com | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, Based on the query, we understand that the employee is unable to change the itenary details. we wi... |
1,309 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please provide Jan 2020 and Feb 2020 data as well on priority. ----------------------- Thanks & Regards, Surendra Kumar Central Su... | 11,378 | 5 | 1 | Closed | Surendra Kumar | Data | Customization | Service Request | null | Absence, Time and Attendance | null | null | 2021-03-18T16:22:57+05:30 | 2021-04-03T09:49:11+05:30 | ask.adrenalin@myadrenalin.com, vikas.jaitly@pnbhousing.com, arup.c@myadrenalin.com, harpreet.k@myadrenalin.com, aishwary.singh@myadrenalin.com | ask.adrenalin@myadrenalin.com, vikas.jaitly@pnbhousing.com, arup.c@myadrenalin.com, harpreet.k@myadrenalin.com, aishwary.singh@myadrenalin.com | vikas.jaitly@pnbhousing.com, arup.c@myadrenalin.com, harpreet.k@myadrenalin.com, aishwary.singh@myadrenalin.com | null | null | Service Request | Hi Surendra Kumar, As requested , Mr. Aishwary have shared the Attendance staging table data from 01-Jan-2020 to 31-Mar-2020 data. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai –... |
1,310 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] IFSC Code in the Bank details IND form is mandatory filed but employees are able to submit without filling the details. Please check Thanks & Regard... | 11,379 | 5 | 3 | Closed | Rishi Ranka | Non Mandatory | Customization | Clarification | null | Employee Information | null | null | 2021-03-18T17:19:19+05:30 | 2021-04-27T17:53:29+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Rishi Ranka, We will connect and check the data and log and help you on the reported query. Thanks, Sumithra., Hi Rishi Ranka, With reference to our discussion,Ideally IFSC Code should not be made Mandatory as branch details differs for every employee created and not every employees branch is known during Cr... |
1,311 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please correction the PAN no. for below employee. Emp Id: COR6216 Emp Name: Ditti Manish Kotak Correct PAN: ASLPP8216A Regards, Sarfraaz... | 11,380 | 5 | 1 | Closed | Sarfraaz Ahmed Siddiqui | backend update | Product | Data Correction | null | Employee Information | null | null | 2021-03-19T05:33:34+05:30 | 2021-04-06T17:50:50+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Change Request | Hi Sarfraaz Ahmed Siddiqui, We will connect with you today to update pan from backend. Thanks, Sumithra., Hi Sarfraaz Ahmed Siddiqui, Please join us in the below link to update the PAN details: https://fastsupport.gotoassist.com/338661313 Your number was busy while we tried reaching you. Thanks, Sumit... |
1,312 | We have attached the Latest patch. Please deploy in the Live Server. | 11,381 | 5 | 2 | Closed | shishira | Patch Deployment | Customization | Patch Deployment | null | Separation Management | null | null | 2021-03-19T10:17:17+05:30 | 2021-03-19T10:17:17+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-03-19 04:47:17 UTC |
1,313 | Hi Vijaya, As per "Workflow Tracker" Mr. Jhunarul Islam(3407) Resignation Pullback pending with Mr. Kumar Saurabh Sen(11176). But it's not showing Mr. Kumar Saurabh Sen(11176) Login. Please fix the issue immediately. Thanks, Sandip Chanda 8585059226 | 11,382 | 5 | 3 | Closed | Sandip Chanda | DATA REMOVED FROM BACKEND | Product | Data Correction | null | Separation Management | null | null | 2021-03-19T10:18:07+05:30 | 2021-03-22T12:46:00+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We have explained the scenario the reported employee pullback tr... |
1,314 | I have uploaded new images in spot section i.e. performer of the month and achiever of the month, request you to syn with 2nd server and confirm. | 11,383 | 5 | 3 | Closed | Vasudev Tyagi | Removed the updated picture from one application server | Product | Clarification | null | Employee Information | null | null | 2021-03-19T10:31:24+05:30 | 2021-05-01T12:49:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will and update on the reported query. Regards, Veerapandian R, Hi, there is test ... |
1,315 | Dear Dhivya, Approver remarks missing on tax declaration form Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png ... | 11,384 | 5 | 1 | Closed | Anoopsingh | bookmarks added | Product | Configuration | null | Tax | null | null | 2021-03-19T10:48:11+05:30 | 2021-04-03T15:48:40+05:30 | null | null | null | null | null | Software Problem | Hi Anoopsingh, We will check the above query regard to approver comments not displaying in tax approval notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed over the call, post analysis we understood that the bookmarks of Self Occupie... |
1,316 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenalin support team, While entering IT proof in tax declaration, we don't want to upload proof document. Please suggest how to submit without ... | 11,385 | 5 | 1 | Closed | Payroll | TAX_DOCUMENT_ATTACH_PROOF | Product | Configuration | null | Tax | null | null | 2021-03-19T11:16:15+05:30 | 2021-04-03T11:49:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Payroll, As discussed over the phone, kindly navigate to Adrenalin Configuration Editor, change the configuration value as Y for TAX_DOCUMENT_ATTACH_PROOF. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design... |
1,317 | Hi, An employee when submits his/her tax declaration for approval, it is seen pending with the approver and also is seen editable for that employee at the same time (which should not be the case). Example: Nidhi Kapur (4567). Please check and resolve asap. Thanks, Rashmi D 8108813311 | 11,386 | 5 | 3 | Closed | Rashmi Deshpande | The given employee code 4567 Tax declaration was "Saved" status hence it was allowed to edit the Tax Declaration.
We have changed the Tax declaration status from "Saved" to "Submitted" and now it will not be allowed to edit the same. | Product | Data Correction | null | Tax | null | null | 2021-03-19T11:20:25+05:30 | 2021-03-26T11:43:18+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, From the above description, we understood that the given employee can edit the tax declarat... |
1,318 | Need to give rights to unit HR on fast and future dates shift roster and shift changes. | 11,387 | 5 | 3 | Closed | Harisha Kamath | Shift roasted upload is access need to be provided | Product | Clarification | null | Manage Employees | null | null | 2021-03-19T11:38:09+05:30 | 2021-04-10T15:49:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, As discussed over the call, We have understood that Need to provide access ... |
1,319 | pls note forms pending for your approval is showing pending but in the same form, it is balank. 8537 ^ Rahul Mehrotra | 11,388 | 5 | 3 | Closed | Vasudev Tyagi | There were old pending goal setting transaction. We have cleaned up the same. Now the correct transaction is reflecting in the Actor's Queue | Product | Data Correction | null | Manage Employees | null | null | 2021-03-19T11:49:21+05:30 | 2021-04-13T17:50:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev Tyag... |
1,320 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Fix this error report asap ---------- Forwarded message --------- From: Sargam Gupta <sargamgupta.srccgbo@gmail.com> Date: Fri, Mar 19, 2021 at 12:19... | 11,389 | 5 | 1 | Closed | Sargam Gupta | Clarification | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-03-19T12:22:03+05:30 | 2021-04-03T14:50:40+05:30 | ask.adrenalin@myadrenalin.com, adarsh.gaurav@ayefin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, adarsh.gaurav@ayefin.com, vivek.raj@ayefin.com | adarsh.gaurav@ayefin.com, vivek.raj@ayefin.com | null | null | Software Problem | Hi Sargam Gupta, we will check below report and will discuss over call in detail and resolve the same. We will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Isw... |
1,321 | HI Team , Unable to move to final status. [image: image.png] Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited* *Registered Office:* PTI Building, 4th Floor, DP Block, DP-9, Sector-V, Salt Lake, Kolkata - 700091 *L: +91 33 4015 6021 | www.arohan.in <http://pro... | 11,390 | 5 | 1 | Closed | Sangeeta Mukherjee | Data correction | Product | Data Correction | null | Interview and Selection Management | null | null | 2021-03-19T12:31:23+05:30 | 2021-04-03T12:48:38+05:30 | null | null | null | null | null | Software Problem | Hi Sangeeta Mukherjee, As discussed over the call, The reported employee final status now is opened, Kindly check your end and share feedback. Thanks and Regards vijayakumar k , Thanks. Its working now. Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited... |
1,322 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We have noticed that there are 716 emp id's repeating in the QCR_109 report. Kindly analyze and resolve the issue. -- This e-Mail may... | 11,391 | 5 | 1 | Closed | Balaji Damodaran | Report slowness | Customization | Clarification | null | Customization Reports | null | null | 2021-03-19T13:11:18+05:30 | 2021-04-06T13:50:05+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, ram.kommineni@intellectdesign.com | null | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, ram.kommineni@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, We will check the above query regard to duplicate issue in QCR report and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post discussion with you we understood that you are able to download the reports now. Hence we request you to plea... |
1,323 | Hi , Please refer to the trail mail below.The candidate login has a limitation of file uploading size.Kindly look into it as candidates are facing problems in uploading files. Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited* *Registered Office:* PTI Building, 4th Fl... | 11,392 | 5 | 1 | Closed | Sangeeta Mukherjee | provided the clarification | Product | Clarification | null | Offer Management | null | null | 2021-03-19T13:43:41+05:30 | 2021-04-13T13:50:02+05:30 | sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in, haraprasad.mishra@arohan.in | sandip.p@myadrenalin.com | ranjeeta.gupta@arohan.in, haraprasad.mishra@arohan.in | null | null | Clarification | Hi Sangeeta Mukherjee, As discussed over the call, We will check with the internal team the below requirement and confirm from our end. Thanks and Regards vijayakumar.K, Dear Sangeeta, System allow up to 1 MB file size. Thanks & Regards, Sandip Paul , Hi Sangeeta Mukherjee, As we have not ... |
1,324 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Please check urgently as in highlighted columns employee name and emp code is coming in report “Employee separation Details 611” [cid:image001.png... | 11,393 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification on Customized report | Customization | Clarification | Admin Module | Customization Reports | null | null | 2021-03-19T13:55:16+05:30 | 2021-07-30T18:48:43+05:30 | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, alexander.c@myadrenalin.com | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | null | null | Software Problem | Hi Jatinder Kumar Sharma, For the reported report query, we will check and update you the status Thanks & Regards, Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ? |
1,325 | Forms pending for approval - 2027 - Tax declaration shows 21 but no entries - Queue issue | 11,394 | 5 | 3 | Closed | Varun Kumar S | the issue has been already fixed in product. Implementation team needs to promote the patches. | Product | Data Correction | null | Tax | null | null | 2021-03-19T14:25:04+05:30 | 2021-04-03T15:48:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Very urgent - Plesase cleanup ASAP and fix it permanently. Many times we have notified this issue to Adrenalin , Hi... |
1,326 | Pls check employee(60460)'s self appraisal status as it is showing that form has been moved to mid year appraisal. | 11,395 | 5 | 3 | Closed | Vasudev Tyagi | Mismatch in review Id. | Product | Clarification | null | Performance Appraisal | null | null | 2021-03-19T14:31:26+05:30 | 2021-04-06T17:50:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, kindly confirm ... |
1,327 | Employee Id Employee Name Relieving Date C104611 Dushyant Barara 30 September 2014 C108711 Vidya Govekar 30 June 2014 C115679 Kaushik Deva 16 December 2014 C118... | 11,396 | 5 | 2 | Closed | Esha Patil Padwal | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-03-19T15:33:07+05:30 | 2021-03-30T14:11:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, During analysis, we observed that resignation has not raised in the application for the given 4 em... |
1,328 | We need to stop users from marking attendance on late coming days. Currently they are marking attendance and system is reversing 0.5 days of leave for those employees due to which HR attendance policy is getting voilated. | 11,397 | 5 | 3 | Closed | Vicky Shah | need to add custom plugin | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-03-19T16:09:04+05:30 | 2021-05-12T16:53:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11088, Hi Vicky Shah, Please provide us sometime, we will call you and discuss on the query raised on Attendance ... |
1,329 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Pls fix helpdesk transaction. It is not getting downloaded. Regards, Sargam -- ****************************************CO... | 11,398 | 5 | 1 | Closed | Sargam Gupta | SP - fn_CHECK_Employee optimization | Product | Clarification | null | Help Desk | null | null | 2021-03-19T16:29:32+05:30 | 2021-04-10T16:48:50+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, pramod.shrivastav@ayefin.com, prem.prakash@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, pramod.shrivastav@ayefin.com, prem.prakash@ayefin.com | vivek.raj@ayefin.com, pramod.shrivastav@ayefin.com | null | null | Software Problem | Hi Sargam Gupta, We understand that the helpdesk transaction is not getting downloaded. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S... |
1,330 | Please remove "Joining bonus of 40000 to be recovered" of the Clearance form of P2699 Madhu G R in HR Activity | 11,399 | 5 | 3 | Closed | Pratap Singh | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-03-19T16:52:12+05:30 | 2021-03-24T14:17:28+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, We understand that the Employee - P2699 Madhu G R comments "Joining bonus of 40000 to be recovere... |
1,331 | Dear Team, Employee is not able to add expenses transaction in travel expense form. FYI & SHARE RCA FOR RECORD. | 11,400 | 5 | 3 | Closed | Madan Mohan | to date of the previous transaction and the from date of the current transaction coincides. timing is not checked. | Customization | Data Correction | null | Travel Expense | null | null | 2021-03-19T16:59:30+05:30 | 2021-05-04T18:51:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, As per our observation, the start date of the travel expense is same as the end date of the previo... |
1,332 | Hi Sumithra, Pl note employee Amiya dwivedi (22393) is not able to add his expenses after saving his multi transaction record. Travel itinerary details also not flowing as per the record updated by travel fac. We r facing frequent disturbance in travel module. Request you to check before it get escalated to MD offi... | 11,401 | 4 | 3 | Resolved | Madan Mohan | ticket was not booked | Customization | Clarification | null | Travel Expense | null | null | 2021-03-19T17:05:08+05:30 | 2021-04-19T20:20:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11400, Hi Madan Mohan, We would like to check the transactions and update on this case. Based on the transaction... |
1,333 | Dear Sumithra, Another issues faced by our employee in travel module where they are unable to submit travel expense. Showing expense is booked for same date. We need RCA & resolution asap. share RCA. Rgds,Madan | 11,402 | 5 | 3 | Closed | Madan Mohan | The todate of the previous expense is equal to the fromdate of the current expense. No timebased check is done. | Customization | Data Correction | null | Travel Expense | null | null | 2021-03-19T17:10:19+05:30 | 2021-05-04T18:51:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11401, Hi Madan Mohan, We observed that the end date of a travel request and the start date of the travel r... |
1,334 | Pls mark inactive employee(54100) as Do not Rehire and confirm. | 11,403 | 5 | 3 | Closed | Vasudev Tyagi | Changed do not hire as "Y" from backend. | Product | Data Correction | null | Employee Information | null | null | 2021-03-19T17:26:06+05:30 | 2021-04-06T19:50:30+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
1,335 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls change it to amit Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Ty... | 11,404 | 5 | 3 | Closed | Gyanamayee Swain | Backend Update | Product | Data Correction | null | Separation Management | null | null | 2021-03-19T17:27:30+05:30 | 2021-04-06T10:50:29+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee Swain, Noted on your query,we will connect through Anydesk to change the actor for the below concern and resolve the same Regards Wasim, Hi Gyanamayee Swain, Please be informed, we have now moved the transactions to Amit as requested for the said employees, please check the same and confirm us. ... |
1,336 | Pls clean goal setting form of 61244 and confirm once it done. | 11,405 | 5 | 3 | Closed | Vasudev Tyagi | Cleaned up the goals | Product | Data Correction | null | Goal Management | null | null | 2021-03-19T17:27:50+05:30 | 2021-04-06T14:50:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Pls check an... |
1,337 | As discussed, want to know data flow of candidate portal from HRIS as soon as possible to improve it or fix the issue. | 11,406 | 5 | 1 | Closed | Vasudev Tyagi | Clarification Provided | Product | Clarification | null | Requisition Management | null | null | 2021-03-19T17:29:57+05:30 | 2021-05-21T19:49:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Alex, ... |
1,338 | Dear Team, Please do the needful as per trail mail.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png F... | 11,407 | 5 | 1 | Closed | Anoopsingh | Clarification Provided | Product | Clarification | null | My Information | null | null | 2021-03-19T18:26:45+05:30 | 2021-04-06T11:50:40+05:30 | nainagurang@globecapital.com | null | nainagurang@globecapital.com | null | null | Clarification | Hi Anoopsingh, Kindly join the provided connection to work on the reported query on perosnal details form and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly check with your internal team regard to personal details issue and let us know... |
1,339 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We want to revise CTC of one of our team member from 21st MARCH. For e.g - CTC from 01st to 20th March is 100 New Salary from 21st to 31st Ma... | 11,408 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Salary | null | null | 2021-03-19T19:56:29+05:30 | 2021-04-06T10:50:29+05:30 | srujana.m@myadrenalin.com, harshaj.service_provider@bicworld.com, ask.adrenalin@myadrenalin.com | srujana.m@myadrenalin.com, harshaj.service_provider@bicworld.com | srujana.m@myadrenalin.com, harshaj.service_provider@bicworld.com | null | null | Clarification | Hi Sonali, As discussed over the call, We have provided the clarification in this query from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k |
1,340 | Hi, Please let us know whether we can our Application Server update plan Windows 2012. Let us know in case of any risk. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT ... | 11,409 | 5 | 3 | Closed | Vinay Singh | windows patch update confirmation requested by customer. Confirmation provided | Product | Clarification | null | Security | null | null | 2021-03-19T20:01:30+05:30 | 2021-04-06T09:49:41+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay, As informed over call, windows patches can be updated and it will not have any impact on the application. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Dear Gowtham, Many man... |
1,341 | Dear Team, Why there is no population of per diem for the said entry. Kindly check & revert asap. This booking is belong to CDO of our company. | 11,410 | 5 | 4 | Closed | Madan Mohan | In the 'Expense Entitlement master' different band 'UC & Unclassified' was defined and the correct Band UC was not mapped. The correct band was not mapped. | Product | Configuration | null | Travel Expense | null | null | 2021-03-19T21:37:48+05:30 | 2021-04-06T22:49:41+05:30 | null | null | null | sivakumar.m@myadrenalin.com | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madan Mohan, We understand that the per -diem calculation is not happening for the transaction. We will chec... |
1,342 | For the full template employees self appraisal is not initiating. It shows msg "Adrenalin setup is incomplete. Contact your administrator". Please check | 11,411 | 5 | 4 | Closed | Jery Jose P | Template Section Visibility not done | Product | Configuration | null | Performance Appraisal | null | null | 2021-03-20T11:25:04+05:30 | 2021-04-04T11:51:30+05:30 | jery.p@idfcfirstbharat.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, Please join the below session link and also kindly share the sample employee code to check the sam... |
1,343 | Since last three-four days, some users have been experienced issue while HRMS application using (Below error page appearing on pressing enter key on URL) for a very short period 1-2 minutes | 11,412 | 5 | 3 | Closed | Surendra Kumar | vulnerable characters usage | Product | Configuration | null | Security | null | null | 2021-03-20T14:30:31+05:30 | 2021-04-06T13:50:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Surendar, Sure, we will check the concern reported on "Access denied while accessing the application" an... |
1,344 | Need to remove the initiated Goal Setting for the employees belongs to Regional HR Manager Position in system. | 11,413 | 5 | 3 | Closed | Jery Jose P | Position wrongly mapped | Product | Clarification | null | Performance Appraisal | null | null | 2021-03-20T15:58:19+05:30 | 2021-04-04T15:48:57+05:30 | jery.p@idfcfirstbharat.com | null | null | null | null | Clarification | created_by: 2043056738148 time: 2021-03-20 10:28:19 UTC, Hi Jery Jose P, As discussed, since the incorrect Default 32 was tagged against the template, but there was no employee tagged against in the position the goal setting was not initiated.Now you have to run the PMS New Employees Mail Scheduler. Post running th... |
1,345 | The below employee list got mapped to wrong template. Please delete the goal setting initiated details for these employees. Employee Id 101011 101041 101051 101056 101063 101089 101136 ... | 11,414 | 5 | 4 | Closed | Jery Jose P | Data correction requested by customer | Product | Data Correction | null | Performance Appraisal | null | null | 2021-03-20T16:07:26+05:30 | 2021-04-04T16:50:07+05:30 | jery.p@idfcfirstbharat.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, We have taken the session already, we will do the data correction from our end and update the stat... |
1,346 | Payslip from "Payslip and tax computation sheet" is not available for employees for past month. Please check. | 11,415 | 5 | 1 | Closed | Jery Jose P | Report Server ID password changed | Product | Configuration | null | Payslip Reports | null | null | 2021-03-20T16:38:44+05:30 | 2021-04-07T16:48:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Linux; Android 11; SM-M307F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Mobile Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that not able to generate the payslip for previous... |
1,347 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check in below cases who are still shown under Probation status though Confirmation due date is over and neither their probation... | 11,416 | 5 | 3 | Closed | Pallavi Karekar | Scheduler not triggered due to work in server | Product | Clarification | null | Performance Management | null | null | 2021-03-20T18:53:12+05:30 | 2021-04-19T12:37:04+05:30 | hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, kavita.kamath@ageasfederal.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, hr.fnf@ageasfederal.com | hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, kavita.kamath@ageasfederal.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, hr.fnf@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Clarification | Hi Pallavi Karekar, Please be informed, we are unable to reach Amolika or Pallavi to discuss and resolve the reported concern, request you to please reach me at 9962261263for connectivity and resolve the reported concern. Regards Wasim, Dear Wasim, As discussed, my Arcos password need to be reset and check... |
1,348 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We are not able to view the below employees in Goal setting status report pulled from the system though they are live in system and templa... | 11,417 | 5 | 3 | Closed | Pallavi Karekar | Mapping not done in Review group definition | Product | Clarification | null | Performance Management | null | null | 2021-03-21T08:34:12+05:30 | 2021-04-08T17:49:23+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, kavita.kamath@ageasfederal.com | hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, kavita.kamath@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | null | null | Clarification | Hi Pallavi Karekar, Please be informed, we are unable to reach Amolika or Pallavi to discuss and resolve the reported concern, request you to please reach me at 9962261263for connectivity and resolve the reported concern. Regards Wasim, Hi Pallavi Karekar, Please be informed, we connected with Amolika to check o... |
1,349 | Confirmation of trainee paygroup employee initiated. which is not required please stop this , we only need staff paygroup confirmation to be initiate. those whose initiated please remove from approval window too. | 11,418 | 5 | 3 | Closed | Bharat Kumar | The "conf_training" configuration value was mentioned as 'Y'. To avoid the confirmation trigger for trainee.
We have suggested to change the same as 'N' | Product | Data Correction | null | Confirmation Management | null | null | 2021-03-21T11:11:41+05:30 | 2021-04-06T17:50:51+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the reported query, we understood that you like to remove the confirmation of the trainee pa... |
1,350 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Venkat/Saravanan-we are not able to conduct the appraisal for the below employee..can you please check what is the concern..if he is not mapped, plea... | 11,419 | 5 | 1 | Closed | Amit Sangha | mapping done | Product | Configuration | null | Performance Management | null | null | 2021-03-21T12:37:36+05:30 | 2021-04-05T15:49:33+05:30 | saravanan.mani@myadrenalin.com, venkateswaran.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, venkateswaran.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | ask.adrenalin@myadrenalin.com | null | null | Service Request | ?Hi Amit, Let me check and share you the updates. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<ma... |
1,351 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please check below, the format as well as data for appraisal report is messed up..I found the rating for 1482 to be suspicious (1.4) and tried to genera... | 11,420 | 5 | 1 | Closed | Amit Sangha | report not coming based on the filter option | Customization | Patch Deployment | null | Performance Management | null | null | 2021-03-21T15:17:03+05:30 | 2021-04-06T14:50:24+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, nidheesh.k@myadrenalin.com, dinesh.shankar@myadrenalin.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, nidheesh.k@myadrenalin.com, dinesh.shankar@myadrenalin.com | null | null | null | Software Problem | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Ratings are also wrong for this case..tried calling Bhaskar and Nidheesh however no response.. Please call me asap. Regards, Amit Sangha [... |
1,352 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan/Venkat-there is an issue with leave balances, I believe truncation has not happened properly for maternity leave..see below one of the staf... | 11,421 | 5 | 1 | Closed | Amit Sangha | leave configuration in correct | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-21T16:52:27+05:30 | 2021-04-06T14:50:24+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com | bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com | null | null | Clarification | Hi Amit, Actually employees who got more than 45 days credit are the ones who joined in 2020 and got confirmed in 2021. For them system given double credit of their yearly entitlement. This is system configuration issue. We corrected the Leave Configuration now so that such cross over year employees will not... |
1,353 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] I can see a lot of incorrect leave balances…see samples below: Please let me know how did this happen..the system is just incapable to keeping track ... | 11,422 | 5 | 1 | Closed | Amit Sangha | null | null | null | null | null | null | null | 2021-03-21T17:04:09+05:30 | 2021-03-22T14:50:42+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, amit.sangha@abaninvestment.com | bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com | null | null | null | This ticket is closed and merged into ticket 11421 |
1,354 | "HI, Our leave policy is configured as Financial Year based. hence for current FY leave has to be processed according to our leave policy and configuration in adrenalin. You are requested to please make sure the leave process (EL, CL , SL) must happens according to leave policy. please check the same in and update us. ... | 11,423 | 5 | 1 | Closed | Bharat Kumar | leave year end activity configuration and scheduler checks | Customization | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-21T17:08:47+05:30 | 2021-04-15T16:49:49+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion over the call, we understood that you like to check and configure the ... |
1,355 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls change below employees active owner. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E... | 11,424 | 5 | 3 | Closed | Gyanamayee Swain | Backend Update | Product | Data Correction | null | Separation Management | null | null | 2021-03-22T10:03:51+05:30 | 2021-04-06T10:50:30+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee Swain, With reference to our discussion, we have now updated the activity owner of the said employees to Amit as requested, please check the same and confirm us. Regards Wasim |
1,356 | Hi Alex, As discussed, request you to arrange below's leave encashment to current month salary. 62049,62651,62070,63033,62286,62793,63020,26441,62191,62600 | 11,425 | 5 | 1 | Closed | Vasudev Tyagi | Changed the leave encashment date from backend | Product | Data Correction | null | Manage Employees | null | null | 2021-03-22T10:30:35+05:30 | 2021-04-06T18:49:55+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev Tyag... |
1,357 | Dear Jay, As discussed, the below employees settlement Entry has been confirmed through interface and understand that their PT amount was shown as Rs.200/- instead of Rs.300/-, hence please unconfirm the settlement entry to correct the PT amount. * Sunil Jalindar Pawar (Emp.No.01005) * Shahdab Iqbal Sh... | 11,426 | 5 | 1 | Closed | Sujatha | Backend settlement unconfirm | Product | Service Request | null | Salary | null | null | 2021-03-22T10:31:20+05:30 | 2021-04-06T10:50:30+05:30 | ask.adrenalin@myadrenalin.com, naineshg@efl.global | ask.adrenalin@myadrenalin.com, naineshg@efl.global | naineshg@efl.global | null | null | Service Request | Hi Sujatha, We have unconfirmed the settlement for the mentioned employees from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, Thanks and the same has been resolved. Regards, Sujatha |
1,358 | Dear Gowtham, Please update config for allow multiple instance login for single user for certain period in EPICentre. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No.... | 11,427 | 5 | 3 | Closed | Vinay Singh | Single user changed as 0 in Web.config file. | Product | Configuration | null | Security | null | null | 2021-03-22T11:46:50+05:30 | 2021-04-06T12:51:43+05:30 | gowtham.n@myadrenalin.com | null | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Vinay, Please join the below Zoom link to enable multiple sessions from the same login, https://us02web.zoom.us/j/86477428434?pwd=NWUrVFF5V2JPMHJPUi9YSFVRdVJjQT09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As reques... |
1,359 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, As you aware we are in end of the financial year and we have to do leave truncation activity and PL encashment for this financial year. ... | 11,428 | 5 | 3 | Closed | Nitin Salunke | Clarification | Product | Configuration | null | Setup HRMS | null | null | 2021-03-22T11:58:04+05:30 | 2021-04-07T13:51:23+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com | null | null | Clarification | Hi Nitin Salunke, Please be informed, we have checked the configurations for Leave Credit and Truncation for the Year 2021-2022 for all Leave Types ,as per policy all configurations are up to date ,request you to please schedule a call tomorrow by 10 AM to proceed further. Regards Wasim, Dear Wasim, We will c... |
1,360 | P1329_ Akash Gahlot, Attendances have been regularized but the monthly attendance record is still showing red as in absent, for sample refer to attachment | 11,429 | 5 | 3 | Closed | Pratap Singh | ar is getting displayed | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-22T12:02:47+05:30 | 2021-03-31T18:47:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11312, Hi Pratap Singh, We will analyze the concern raised on "Attendance regularization done however still the a... |
1,361 | Dear Team, Kindly provide access to Employee Code - 11886 for Forms Pending for your Approval | 11,430 | 5 | 2 | Closed | Malini N | Core Module has not been mapped in HRFAC role | Product | Configuration | null | Workflow | null | null | 2021-03-22T12:23:03+05:30 | 2021-03-22T15:49:15+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the role HRFAC has not tagged with the module "CORE" in the Module... |
1,362 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, on 16 Mar associate is not able to effort the timesheet. He has been mapped to 2 different code. Kindly do the needful. ... | 11,431 | 5 | 1 | Closed | Balaji Damodaran | Backend data corrections | Product | Data Correction | null | Timesheet Management | null | null | 2021-03-22T12:53:15+05:30 | 2021-04-07T18:49:58+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, We will check the above query regard to timesheet issue for the mentioned assocaite and wlll share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We have addressed the issue with regard to project not assigned for the mentioned employee on... |
1,363 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please resolve below error: Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Fl... | 11,432 | 5 | 1 | Closed | Palak sodhi | transaction in queue | Product | Data Correction | null | Workflow | null | null | 2021-03-22T13:04:24+05:30 | 2021-04-06T13:50:06+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, hroperations2@ayefin.com | vivek.raj@ayefin.com, hroperations2@ayefin.com | null | null | Clarification | Dear Palak, Request the user to try updating the bank details now and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
1,364 | Apollo has raised a query such that AHEL employees were unable to login, post analysis we understood that a procedure namely PDA_EMPLOYEE_PARAMETER was not available. Post deployment of same in both database servers, the issue got resolved. Please verify and let us know in case of any queries. | 11,433 | 5 | 1 | Closed | Vidyasagar | Procedure namely PDA_employee_parameter was missing | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-03-22T13:28:41+05:30 | 2021-03-22T13:28:41+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-03-22 07:58:41 UTC |
1,365 | Hi, There are few transaction from claims requisitions which has been raised by employees but doesn't display in approvers list. Request you to help us at the earliest for the same. Regards, Pinkiiy Raval | 11,434 | 5 | 3 | Closed | Vaishali Raut | Timeout Expired | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-03-22T14:17:18+05:30 | 2021-04-06T18:49:56+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/624833198 Thanks and regar... |
1,366 | Hi Alex, Pls note below employees goal setting form has been moved to matrix manager who is inactive employee, but as per report, no employee is mapped as matrix manager, request you to pls check this on priority and fix the same. Aritra Chatterjee – 62376 & Shruthi Surya Kumar – 62998 | 11,435 | 5 | 4 | Closed | Vasudev Tyagi | we have removed he matrixmanager1 for the mentioned employees. | Product | Clarification | null | Employee Movement | null | null | 2021-03-22T14:18:36+05:30 | 2021-05-06T12:50:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
1,367 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, I am doing UAT for Merit Increase Letter Generation. While uploading CTC using attached template via "data upload" form, I am facing following... | 11,436 | 5 | 1 | Closed | Sonali | Patch deployed | Product | Patch Deployment | null | Salary | null | null | 2021-03-22T14:20:01+05:30 | 2021-04-06T15:51:07+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | sonali.suvarna@bicworld.com | null | null | Software Problem | Hi Sonali, As per request, We will check this query and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Harsha, For the below query, We have resolved the issue From our end, Now Your end uploads the CTC data and shares feedback. Furth... |
1,368 | Hi, While filling confirmation appraisal form, employee who have fill the ratings and comments saves the form. but it was observed that post saving the comment shuffles with other skills and display wrongly. Request you to check and help us to fix the issue. Regards, Pinkiiy Raval | 11,437 | 5 | 3 | Closed | Vaishali Raut | Product Issue -ADL_2009_21404 | Product | Patch Deployment | null | Confirmation Management | null | null | 2021-03-22T14:27:11+05:30 | 2021-04-06T15:51:07+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, As discussed over the phone, the reported query has been identified as an issue in the product. We have d... |
1,369 | Dear Jayakrishnan, Please do check Recoverable amount showing in Tax computation of Sanjay Ravidra Adsul, which is not updated by HR. [cid:image005.png@01D71F27.EBF64590] * Sanjay Ravindra Adsul - As discussed, his short notice has been waived off and "0" the net payment. Rose : Noted, have noticed... | 11,438 | 5 | 1 | Closed | Roseline Judia | CLARIFICATION PROVIDED | Product | Clarification | null | Tax | null | null | 2021-03-22T14:31:04+05:30 | 2021-03-22T16:27:29+05:30 | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Clarification | Hi Roseline Judia, Post analysis we understood that he exact amount Rs.-937 is showing under recoverable/Pay amount component in tax computation sheet and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi, I am on personal le... |
1,370 | Hi team, We are not able to view the list of employees in few of thr groups in User group Mapping, Request you to please look into it. thanks Ansu Singh | 11,439 | 5 | 3 | Closed | Ansu Singh | inactive employees in admin groups | Product | Data Correction | null | Portal Management | null | null | 2021-03-22T14:46:45+05:30 | 2021-03-30T11:58:09+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that employees are not reflecting under user group mapping form. Howeve... |
1,371 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello, Training coordinator Employee no. INM0409 is getting below mentioned errors on training module. Kindly resolve. 1. Nitin Palav's nam... | 11,440 | 5 | 3 | Closed | Kirti Ghule | Clarifications on Training Module | Customization | Clarification | null | Training Management | null | null | 2021-03-22T15:39:25+05:30 | 2021-04-10T10:49:33+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, Noted on the concern,we will initiate connectivity with Umesh and assist on resolving the reported concern, we will have to discuss on some of the points mentioned hence request you to confirm on your timings. Regards Wasim, Hi Kirti Ghule, 1.Nitin Palav’s name appeared twice in participants ... |
1,372 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please remove below bank details only as they have updated new bank account. EMPLOYEE_STAFFID ACCOUNT_HOLDER_NAME NAME_AS_PER_BANK ... | 11,441 | 5 | 3 | Closed | Jatinder Kumar Sharma | bank details cleanup (change req) | Product | Data Correction | null | Employee Information | null | null | 2021-03-22T15:52:38+05:30 | 2021-04-07T11:50:32+05:30 | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check and update you on the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per you request, the mentioned bank details has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Reg... |
1,373 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please make the changes in "welcome" email as yellow highlighted.. Department Concerned Person/Email ID Fixed Asset Md.Naveed/A... | 11,442 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Workflow | null | null | 2021-03-22T16:05:27+05:30 | 2021-04-06T16:52:33+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, As per your confirmation, updating this ticket status as 'resolved'. Thanks & Regards, Mohamed Moosa A |
1,374 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls ignore this request. Regards Jatinder Sharma 70094-81180 From: Jatinder Kumar Sharma Sent: Monday, March 22, 2021 4:05 PM To: ask.adrena... | 11,443 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Workflow | null | null | 2021-03-22T16:14:12+05:30 | 2021-04-06T18:49:56+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, As per your confirmation, updating this ticket status as 'resolved'. Thanks & Regards, Mohamed Moosa A, Hope changes have been made in “resignation approval email” Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, The changes has been done. Th... |
1,375 | Dear Dhivya, As discussed with Surendra, below employee code’s not syncing in eGuru from HRMS, Please check and resole on top priority. EMPLOYEENUMBER P3133 P3134 P3135 P3136 P3137 P3138 P3139 Thanks & Regards, Pratap Singh Bisht Central Support Office Direct Line – +91-11-23445305, Ext-305 Toll Fre... | 11,444 | 5 | 1 | Closed | Pratap Singh | data cleanup and repushed again | Customization | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-22T16:14:15+05:30 | 2021-03-31T17:43:54+05:30 | aishwary.singh@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, iswarya.s@myadrenalin.com | aishwary.singh@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, iswarya.s@myadrenalin.com | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | null | null | Clarification | Hi Pratap Singh, Sure, please provide us few minutes, we will execute the schedulers from our end and share the updates with you at the earliest. Thanks and Regards, Dhivya . V, Hi, Thanks for your email. I am on Personal leave from 22-Mar-2021 to 23-Mar-2021. I'm not available on mobile.Kindly conta... |
1,376 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please make the changes in "Resignation approval email" email as yellow highlighted.. Department Concerned Person/Email ID Fixed As... | 11,445 | 5 | 3 | Closed | Jatinder Kumar Sharma | mail content change req | Product | Configuration | null | Workflow | null | null | 2021-03-22T16:14:40+05:30 | 2021-04-06T18:49:57+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the Record Resignation Approval for workflow mail content has been changed through the MAIL CONTENT BUILDER form, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
1,377 | P3103_Abhishek Ram (HR) not able to submit Exit Interview of Mr. Anuj Jain (P2875),screenshot is attached. Request to you please check and help for the same. | 11,446 | 5 | 3 | Closed | Pratap Singh | done the clean up for 1 employee and requested them to try. | Product | Data Correction | null | Separation Management | null | null | 2021-03-22T16:23:20+05:30 | 2021-03-24T13:01:21+05:30 | surendra.kumar@pnbhousing.com | surendra.kumar@pnbhousing.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11429, Dear Pratap, Please provide us sometime, we will analyze the query raised on "Exit Interview" for the... |
1,378 | In general, Accident leave is not required to create entitlement. But even after credit, we are unable to apply the leave in system | 11,447 | 5 | 3 | Closed | Senthil kumar M S | Employee have chosen
a days more than available leave balance | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-22T16:34:52+05:30 | 2021-04-07T10:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have verified the case . Employee Have chosen Days from 13-Nov-20... |
1,379 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls create below consultant. Consultant - Hirex Services Pvt Ltd Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Human Resources Relig... | 11,448 | 5 | 3 | Closed | Jatinder Kumar Sharma | consultant creation (change request) | Product | Data Correction | null | Employee Information | null | null | 2021-03-22T18:04:18+05:30 | 2021-04-07T11:50:32+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the mentioned consultant has been created through the database. Please check the same from your end and share us your feedback. Thanks & Regards, ... |
1,380 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan/Venkat, Can you please assist us with clean up of goals for 3897 ^ Prabhakaran Uttanddi Sekhar as there are errors identified in his g... | 11,449 | 5 | 1 | Closed | Amit Sangha | goal cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-03-22T18:12:26+05:30 | 2021-04-06T18:49:58+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, umair.khan@gcg-es.com, tariq.alhosani@jumanenergy.com, prabhakaran.sekhar@gcg-es.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, umair.khan@gcg-es.com, tariq.alhosani@jumanenergy.com, prabhakaran.sekhar@gcg-es.com, amit.sangha@abaninvestment.com | umair.khan@gcg-es.com, tariq.alhosani@jumanenergy.com, prabhakaran.sekhar@gcg-es.com | null | null | Service Request | ?Hi Amit, We have done the cleanup on the below employee goal. Request you to resubmit and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Par... |
1,381 | Hi Vijay, As discussed , please check that the CTC computation is not working correctly. The VP input and fixed CTC is not matching with the actual one. [image: image.png] Thanks & Regards, Sangeeta Mukherjee |HR Departmen*t* *Arohan Financial Services Limited* *Registered Office:* PTI Building, 4th F... | 11,450 | 5 | 1 | Closed | Sangeeta Mukherjee | Formula changed | Product | Data Correction | null | Salary | null | null | 2021-03-22T18:24:16+05:30 | 2021-04-08T19:49:17+05:30 | sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in, aniruddha.b@myadrenalin.com, vijayakumar.k@myadrenalin.com | sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in, aniruddha.b@myadrenalin.com | sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in | null | null | Software Problem | Hi Sangeeta Mukherjee, The below concern, We have understood CTC computation is not working properly. Hence will check and confirm from our end Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Vijay , The issue is yet not resolved. [image: image.png] Than... |
1,382 | The following Managers are able to see old IPM setting forms under forms pending for approval. C147350 ^ Mihir Dilip Nanavati C174152 ^ Anshuman Maheshwary | 11,451 | 5 | 2 | Closed | Nayomi Shah | PMS not handed over to support yet | Product | Clarification | null | Goal Management | null | null | 2021-03-22T18:31:54+05:30 | 2021-04-07T21:01:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nayomi, We understand that the PMS module is not handed over to Support yet and will be assisted by Kalpesh &... |
1,383 | Solution to add C141987 ^ Valerie Fernandes to PARS eligibility list although her DOJ is after the cut off date. | 11,452 | 5 | 3 | Closed | Nayomi Shah | PMS module not handed over to Support yet. | Product | Clarification | null | Performance Management | null | null | 2021-03-22T18:34:49+05:30 | 2021-04-07T09:49:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11451, Hi Nayomi, We understand that the PMS module is not handed over to Support yet and will be assisted by Ka... |
1,384 | We received observation from DHL team that the recent files for CHRIS to Adrenalin interface are not being picked for processing by Adrenalin application. Usually the files are moved to ‘Processed’ directory within next day after being delivered to the SFTP location on CIP server. Could you please check if Adrenali... | 11,453 | 5 | 3 | Closed | Senthil kumar M S | clarification | Customization | Clarification | null | Employee Movement | null | null | 2021-03-22T18:43:48+05:30 | 2021-04-13T09:49:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that Integration from Chris to Adrenalin is gett... |
1,385 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, For the below employee CLINT and SLINT auto leave credit is not happened from the system for March, they have joined in mid of March. Please check... | 11,454 | 5 | 3 | Closed | Rishi Ranka | Employees status was Probation instead of Trainee | Product | Clarification | null | Setup HRMS | null | null | 2021-03-22T20:34:29+05:30 | 2021-04-07T09:49:25+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Clarification | Hi Rishi Ranka, Please find the below screenshot ,where both Employee's status is 'Probationer',where as CLINT and SLINT Leave types are eligible only for 'Trainee' status, request you to please do the necessary changes and give credit for the Month of March through Leave Balance Adjustment form as the said employee... |
1,386 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We are unable to initiate confirmation of the below employee via employee confirmation form. COR6014 Parv Dhanjal Thanks & Regards, Rishi R... | 11,455 | 5 | 3 | Closed | Rishi Ranka | Confirmation already initiated | Product | Clarification | null | Setup HRMS | null | null | 2021-03-22T21:16:36+05:30 | 2021-04-08T14:51:11+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, saranya.gireesh@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, saranya.gireesh@groupm.com | sarfraaz.siddiqui@groupm.com, saranya.gireesh@groupm.com | null | null | Clarification | Hi Sarfaraz Please connect on below Link as the previous link got expired https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09, Hi Wasim, Joined below link. Regards, Sarfraaz Ahmed Siddiqui , Hi Rishi Ranka, Please find the below screenshot where employees confirmation is already init... |
1,387 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check Saranya didn’t receive this notification while mapping is done in the manage role player. Employee EMP Code - COR6000 Saran... | 11,456 | 5 | 3 | Closed | Rishi Ranka | Mapping in Manage role player | Product | Clarification | null | Setup HRMS | null | null | 2021-03-22T21:21:45+05:30 | 2021-04-07T11:50:33+05:30 | ask.adrenalin@myadrenalin.com, saranya.gireesh@groupm.com, rishi.ranka@groupm.com | saranya.gireesh@groupm.com, ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com | saranya.gireesh@groupm.com | null | null | Clarification | Hi Sarfaraz Please connect on below Link as previous link got expired https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please find the below Screenshot where Employee : Ayush Dua isin 'GM-HUB' OU ,where as Saranya Gireesh is not tagged for this OU... |
1,388 | Sure Vidyasagar. Will raise this query as a ticket from our end. Henceforth request you to please raise a ticket to track the queries. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email:... | 11,457 | 5 | 1 | Closed | Vidyasagar | clean up done as requested | Product | Data Correction | null | Separation Management | null | null | 2021-03-23T09:45:02+05:30 | 2021-04-02T18:24:39+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Service Request | Hi Vidyasagar, As requested, the required separation lean up has been done for the shared employees. Please verify the same and let us know in case of any concerns. Thanks and Regards, Dhivya . V |
1,389 | In TCS Medical Insurance for Parents above 60 proof amount is not taking and it is not reflecting in TCS. Can you please resolve the same in URGENT basis. | 11,458 | 5 | 3 | Closed | Rajendra Pant | We have deployed the latest Procedure in the system-PA_SP_TAX_CALC_80D | Product | Clarification | null | Statutory Setup | null | null | 2021-03-23T10:11:16+05:30 | 2021-03-23T14:02:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please join in the below link https://fastsupport.gotoassist.com/ Key:619429769 Thanks... |
1,390 | How to update OU name from front end side. | 11,459 | 5 | 2 | Closed | Sandeep Jangid | steps shared | Product | Clarification | null | Organization Structure | null | null | 2021-03-23T10:21:44+05:30 | 2021-03-31T09:40:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Please find the below steps for the OU creation. 1. Kindy navigate to Business Unit fo... |
1,391 | Dear Team, Employee 22909 is facing issues of non population of expenses upon submission. Expense is showing submitted successfully & we are able to see attachment as well but no other details visible in expenses form. This problem is happening since many weeks in HRMS (production environment) & many of similar... | 11,460 | 5 | 4 | Closed | Madan Mohan | transaction raised before patch deployment. | Product | Data Correction | null | Travel Expense | null | null | 2021-03-23T10:29:58+05:30 | 2021-04-07T12:50:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11410, Hi Madan Mohan, We are taking all the travel related queries raised by you on top priority. We will anal... |
1,392 | kindly check leave balance incorrect show when employee apply for leave. employee code - 22451 | 11,461 | 5 | 2 | Closed | Sandeep Jangid | Leave balance and leave ledger report based on the period while we selecting | Product | Clarification | null | Job Data | null | null | 2021-03-23T10:46:39+05:30 | 2021-04-02T13:12:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11459, Hi Sandeep Jangid, Based on your concern regarding leave balance incorrect show when employee apply f... |
1,393 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-as discussed, please delete the goals for 1712 ^ Vijayasankar Ponninjath as there are some errors identified. Regards, Amit Sangha ... | 11,462 | 5 | 1 | Closed | Amit Sangha | goal cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-03-23T11:08:12+05:30 | 2021-04-07T11:50:33+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, amit.sangha@abaninvestment.com | null | null | null | Service Request | Hi Amit, We have done the goal cleanup for below employee. Kindly check and let us know for any changes. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Ch... |
1,394 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls change the logout timing of system 15 minutes. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image0... | 11,463 | 5 | 2 | Closed | Gyanamayee Swain | Session time out requested to be increased. Changed in Web.config file accordingly. | Product | Service Request | null | Security | null | null | 2021-03-23T11:09:03+05:30 | 2021-04-09T14:48:47+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, Request you to please provide access to the application server over Anydesk, we will configure the session timeout as 15 minutes and confirm once done. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, Please con... |
1,395 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I am getting this error. Pls check and resolve. [cid:image002.png@01D71FD8.724F36F0] Gyanamayee Swain HR IT Consultant [Descriptio... | 11,464 | 5 | 2 | Closed | Gyanamayee Swain | Internal security application asking for authentication. | Product | Clarification | null | Security | null | null | 2021-03-23T11:34:21+05:30 | 2021-04-07T11:50:33+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, The error highlighted is from your internal security application and a windows enabled notification. Request you to please check on this with your IT team. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
1,396 | Attached is the report, which is available in system currently. This report will provide the details of individual employees. We required a consolidated report based on location wise and department wise sorting with auto trigger email on daily basis. Request to check the possibility and revert back | 11,465 | 5 | 2 | Closed | Senthil kumar M S | Need the requirement to proceed further | Product | Clarification | null | Time & Attendance Management | null | null | 2021-03-23T11:45:03+05:30 | 2021-04-14T10:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that need attendance report on basis of employee ... |
1,397 | Dear Team, I would like to know the procedure to change an employee's functional manager to himself. Is there any option to map as deemed? Kindly revert back | 11,466 | 5 | 2 | Closed | Malini N | FRM Update of cyclic reference | Product | Data Correction | null | Job Data | null | null | 2021-03-23T12:00:45+05:30 | 2021-03-23T14:26:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Employee code - 11926, Hi Malini N, As discussed over the phone, we understood that the functional manage... |
1,398 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello, Employee no. INM0610 is facing below mentioned error. While filling up the course creation form , the fields Department and Designation are ... | 11,467 | 5 | 3 | Closed | Kirti Ghule | We have checked from the backend and data is populating for department and designation. Kindly check Department and Designation popup after selecting subskill. | Customization | Clarification | null | Training Management | null | null | 2021-03-23T12:04:03+05:30 | 2021-04-10T15:49:13+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Kirti Ghule, Please be informed, we are checking with Umesh for server access, once connected with server we will resolve and update the status of the below query. Regards Wasim, Hi Kirti Ghule, We have checked from the backend and data is populating for department and designation. Kindly check Department... |
1,399 | Please check the attached mail point regarding VAPT point for mobile app and do the needful. | 11,468 | 5 | 3 | Closed | Senthil kumar M S | We can disable SSL 2.0 , 3.0 and use TLS 1.2 . | Product | Clarification | null | Setup HRMS | null | null | 2021-03-23T12:07:56+05:30 | 2021-04-22T11:49:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, As per the query ,We have understood that for this need to check the VAPT points .We will ve... |
1,400 | Hi, want to know system's activity change if we make exit interview form as mandatory in Scenario and what if we make it post L1's approval. Request you to review and suggest accordingly as soon as possible. | 11,469 | 4 | 2 | Resolved | Vasudev Tyagi | Clarification Provided | Product | Clarification | null | Manage Employees | null | null | 2021-03-23T12:08:35+05:30 | 2021-03-24T16:11:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev T... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.