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1,401 | Investment proofs are missing after submission EMP ID 1031 | 11,470 | 5 | 3 | Closed | Varun Kumar S | Not yet handover | Product | Clarification | null | Tax | null | null | 2021-03-23T12:25:46+05:30 | 2021-04-07T13:51:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As discussed over the phone, the Payroll module has not yet handed over. We request you to pleas... |
1,402 | notice period reflected wrong details Please check and do the needful Name:- Gopal Mahajan Emp code:- 14048 | 11,471 | 5 | 2 | Closed | Kuldeep Singh | Modify and approve the resignation | Product | Clarification | null | Separation Management | null | null | 2021-03-23T13:01:39+05:30 | 2021-03-30T16:59:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kuldeep Singh, Based on your concern, notice period reflected wrong details Please check and do the needful ... |
1,403 | Hi Rumana, As discussed, can you please check if attendance can be auto approved in case the managers are not approving or on leave during the attendance payroll cycle. Regards, Banu Simon | 11,472 | 4 | 2 | Resolved | Banu Simon | Routing Configurator suggested | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-23T13:01:55+05:30 | 2021-03-23T15:39:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, We will schedule the call for explaining the reported query and update the status. ... |
1,404 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Training program is not visible to below mentioned employees in training calendar. Please resolve asap. Abhishek Rawat INM0627 Nand Kishore B... | 11,473 | 5 | 3 | Closed | Kirti Ghule | Clarifications on Training Module | Customization | Clarification | null | Training Management | null | null | 2021-03-23T13:17:14+05:30 | 2021-04-10T10:49:34+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Kirti Ghule, Please be informed, we are checking with Umesh for server access, once connected with server we will resolve and update the status of the below query. Regards Wasim, Hi Kirti Please note Since the said program was conducted on 23-mar-2021(which has passed now). so, it will not appear in the t... |
1,405 | Dear Vijaya, We can not close the Final Closure of 13164. Please fix this issue immediate basis. Thanks, Sandip Chanda 8585059226 | 11,474 | 5 | 4 | Closed | Sandip Chanda | null | Product | null | null | Separation Management | null | null | 2021-03-23T13:19:13+05:30 | 2021-03-23T14:50:29+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As discussed over the call, We will check this concern and confirm from our end, Further if... |
1,406 | Hi Dhivya We are again facing issue while creating E-Code in Heptagon. This has been already highlighted to Adrenaline. Attaching old mail for reference. Kindly resolve the issue with utmost priority and provide a permanent resolution for the same. Vinod Kumar - 7204341081 Thanks and Regards, Arbaaz Has... | 11,475 | 4 | 1 | Resolved | Arbaaz.hasan | ou not mapped in ecode | Customization | Configuration | null | Employee Information | null | null | 2021-03-23T13:30:14+05:30 | 2021-03-25T10:41:32+05:30 | dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, shishira.c101498@exidelife.in, mananashivasharan.rao@exidelife.in, subramanian.krishnamoorthy@exidelife.in, mohammad.khan4@exidelife.in, vikasp.n@exidelife.in | null | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, shishira.c101498@exidelife.in, subramanian.krishnamoorthy@exidelife.in, mohammad.khan4@exidelife.in, vikasp.n@exidelife.in | null | null | Software Problem | Dear Arbaaz Hasan, We will share the connectivity with Exide team and help you in resolving this concern at the earliest. We will discuss with our internal team on this fix provided earlier on this, and get this addressed permanently. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Lev... |
1,407 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Below employee is mapped to ekta but notification is going to Arpan. Pls check and resolve. [cid:image001.jpg@01D71FE9.15ECCB00] Gyanamayee... | 11,476 | 5 | 2 | Closed | Gyanamayee Swain | Manager was changed after leave request was raised. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-23T13:33:27+05:30 | 2021-04-07T13:51:25+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, PFB screenshot of employment details. While employee raised the leave request, the manager was "713947 - Arpan Bajpeyi", hence the mail was triggered to Arpan. The reporting manager was changed after that using Reassign Reportees option. Regards, Gowtham. N Product Support Adrenalin eS... |
1,408 | Dear Jay, As discussed, we have confirmed settlement entry for Santosh Kailas Sandhbor (Emp.No.01408) in Feb '21 paysheet but still his name was reflecting in "salary Hold employees" list instead of "Employees with salary" list, due to this we are unable to confirm Feb '21 paysheet. Please check and rectify the s... | 11,477 | 5 | 1 | Closed | Sujatha | Clarification Provided | Product | Clarification | null | Salary | null | null | 2021-03-23T13:36:14+05:30 | 2021-04-07T14:50:22+05:30 | null | null | null | null | null | Clarification | Hi Sujatha, As discussed while approving the mentioned employee's resignation approvers has given 'Immediate' in salary hold field which means salary will be hold with immediate effect and hence in salay register the details will comes under salary hold employee details only. Kindly check and let us know the feed... |
1,409 | Dear Vijaya, We can not deactivate below mentioned employee from the system. While we are try to deactivate massage is coming " Resignation is under process. Use Record Resignation Modify screen for modification" but it's not reflected in Approver Login. Employee Number Employee Name Date o... | 11,478 | 5 | 3 | Closed | Sandip Chanda | Reprocessed data | Product | Data Correction | null | Separation Management | null | null | 2021-03-23T13:47:05+05:30 | 2021-03-24T19:36:19+05:30 | sandip.p@myadrenalin.com | sandip.p@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11474, Hi Sandip Chanda, As per request, We will check the below concern and confirm from our end, ... |
1,410 | Hi Rumana, I have forwarded the email where employee is updated the attendance and it is not regularized it is still reflecting as LOP. Please reach out to the employee if you need further clarification on the same - Krista Joseph - 9496774462 Regards, Banu Simon | 11,479 | 4 | 4 | Resolved | Banu Simon | AR is raised timing is incorrect | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-23T15:03:22+05:30 | 2021-03-23T16:32:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As per the reported query, we understood that the AR is not reflecting and LOP is deducted. We will check and update the status. T... |
1,411 | Case 1: Training Fac getting two different mails after the schedule/reschedule of the course. Case 2: During course nomination, approved mails are triggering twice to Training fac (One in ‘CC’ one in ‘To’). | 11,480 | 5 | 2 | Closed | Meghana S M | As per workflow the mail triggered | Product | Clarification | null | Training Management | null | null | 2021-03-23T15:32:35+05:30 | 2021-04-07T17:48:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As discussed over the phone, we will schedule the session with your IT Team and work on the que... |
1,412 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Moosa, Please change the recruitment source of below mentioned employees. * Candidate Name: Ayush Chhabra-94842/Neha Singh-94835 ... | 11,481 | 5 | 2 | Closed | Deepak Kumar | consultant update change req | Product | Data Correction | null | null | null | null | 2021-03-23T16:42:24+05:30 | 2021-04-22T11:49:17+05:30 | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, sharma.jatinder@religare.com | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, sharma.jatinder@religare.com | sharma.jatinder@religare.com | null | null | Change Request | Hi Deepak Kumar, For the reported query, we will check on the recruitment source and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, As per your request, the consultant data has been updated for the reported employees through the database, please check the same from your end and... |
1,413 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Employee - Uttam Kumar ^ 890882 has raised his Record Resignation and it got approved at all levels. However now the employee has been retained in ... | 11,482 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Separation Management | null | null | 2021-03-23T16:45:52+05:30 | 2021-04-08T11:51:24+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | null | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Reenu, As discussed over the call, We have provided the clarification in the query from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Thank you. Closing the ticket. [cid:image001.png@01D72591.40AFFD00] Reenu Naik Senior Executive HR Helping BIC c... |
1,414 | Expense Category Master Item Name: Self Booked Ticket Need to be rename : Self Booked Ticket/Own and same has been done at Intercoty Print as well | 11,483 | 5 | 1 | Closed | Surendra Kumar | Data correction | Product | Data Correction | null | Travel Expense | null | null | 2021-03-23T17:08:37+05:30 | 2021-04-10T11:49:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, From the below description, we understood that label has to be renamed in Expense Category Mast... |
1,415 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Pls update date of joining of employee 0084-Sheela Tiwari from 8th March 21 to 22nd March 21. Regards Sonali Srivastava Manager-HR ... | 11,484 | 5 | 1 | Closed | Sonali Srivastava | Date of joining updated | Product | Data Correction | null | Employee Movement | null | null | 2021-03-23T17:18:52+05:30 | 2021-04-08T11:51:24+05:30 | ask.adrenalin@myadrenalin.com, kanika.t@myadrenalin.com | ask.adrenalin@myadrenalin.com, kanika.t@myadrenalin.com | kanika.t@myadrenalin.com | null | null | Service Request | Hi Sonali Srivastava, We will update the date of joining of the mentioned employee and revert you back , Kindly provide us sometime line. Thanks & Regards, Abirami K, Hi Sonali Srivastava, We have corrected the employee date of joining of the mentioned employee Please check and revert back in case of fu... |
1,416 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Can you please assist with the appraisal for the following staff..we cant find his form for goal setting. 4877 Ziad Assef Dwagy ... | 11,485 | 5 | 1 | Closed | Amit Sangha | goal cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-03-23T17:19:55+05:30 | 2021-04-08T21:49:46+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, saravanan.mani@myadrenalin.com, iman.adam@cns-me.com, amit.sangha@abaninvestment.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, saravanan.mani@myadrenalin.com, iman.adam@cns-me.com, amit.sangha@abaninvestment.com | iman.adam@cns-me.com | null | null | Service Request | Hi Amit, We have enabled the goal setting for below employee. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.man... |
1,417 | Dear Sumithra, Pl find issue of per diem not getting populated for employee - Srinivas Pingali (22576). Kindly share RCA & fix this asap. | 11,486 | 5 | 4 | Closed | Madan Mohan | problem in ticket booking status | Customization | Clarification | null | Travel Request | null | null | 2021-03-23T17:33:12+05:30 | 2021-05-05T12:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11250, Hi Madan Mohan, Based on the query, we understand that the per diem is not getting populated. We will che... |
1,418 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Associate is not able to effort the timesheet from 8th MAr 2021. 1WC Kalesha Shaik Thanks Balaji.Damodaran | Human Resources... | 11,487 | 5 | 1 | Closed | Balaji Damodaran | clarification provided | Product | Clarification | null | Timesheet Management | null | null | 2021-03-23T17:49:11+05:30 | 2021-04-10T16:48:54+05:30 | ask.adrenalin@myadrenalin.com, kalesha.shaik@intellectdesign.com, l1hrmxsupport@intellectdesign.com | null | kalesha.shaik@intellectdesign.com, l1hrmxsupport@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, We will check the above query regard to weekly timesheet issue of the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the associate has joined only on 8th March 2021 and on that day... |
1,419 | Dear Jay, As discussed, we are planning to open the EL Encashment process for our employees for the FY 2020-21 between 23rd & 26th March 2021 and would be releasing the same by 31st March 2021 after deducting necessary tax under one-time tax component, could you please make the necessary arrangement and confirm. ... | 11,488 | 5 | 1 | Closed | Nainesh | Clarification Provided | Product | Data Correction | null | Salary | null | null | 2021-03-23T17:53:22+05:30 | 2021-04-09T11:50:27+05:30 | gsujatha@efl.global | gsujatha@efl.global | gsujatha@efl.global | null | null | Service Request | Hi Nainesh, Post analysis we understood that the leave encashment should avail by employees within the attendance cutoff period only however you have opened the encashment after cutoff date. Hence we request you to please update us once the EL encashment completed so that we can change the date from backend post which... |
1,420 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team As per the vendor notice period term 15 days is the serving period. For the below mentioned associate, NP is considered as 90 days. Kin... | 11,489 | 5 | 1 | Closed | Balaji Damodaran | Notice days update | Product | Service Request | null | Separation Management | null | null | 2021-03-23T18:00:03+05:30 | 2021-04-16T19:49:08+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, We will check the below queryreagrd to issue in notice days for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that for the mentioned assocaite at first only 15 days notice peri... |
1,421 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, request you to include the drop down in the Independent expenses claim as Covid19 Vaccine and confirm. Thanks Balaji.... | 11,490 | 5 | 1 | Closed | Balaji Damodaran | Modifying the caregory from backend. Table name : DYF_MASTER_TABLE_VALUES_T | Product | Service Request | null | Customization | null | null | 2021-03-23T18:20:28+05:30 | 2021-04-09T09:48:33+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | balaji.damodaran@intellectdesign.com | null | null | Service Request | Hi Balaji Damodaran, As discussed we will check the feasibility to add the provided category in the drop down and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have updated the category '9-MILEAGE'' to '9-Covid 19 vaccine' in independent ex... |
1,422 | Kindly find the associates,whose PAN/adhar number is not getting uploaded.Request you to clear the data and update the same as excel. | 11,491 | 5 | 3 | Closed | Raksha Dayma | Backend Update on personal information Tables | Product | Service Request | null | Employee Information | null | null | 2021-03-23T18:21:42+05:30 | 2021-04-08T10:48:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Please be informed,we have now removed the Pan and Adhar provided in the excel sheet from their o... |
1,423 | As requested the schedulers has been executed through back end. Please verify the same from your end and let us know in case of any queries. | 11,492 | 5 | 1 | Closed | Vidyasagar | Schedulers executed manually through back end | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-23T18:51:25+05:30 | 2021-03-23T18:51:26+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-03-23 13:21:25 UTC |
1,424 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Noticed that Emp id is not reflecting in the resignation pull transaction in the subject as well as body content. Thanks Balaji.Damodaran | Human... | 11,493 | 5 | 1 | Closed | Balaji Damodaran | Clarification provided | Product | Clarification | null | Separation Management | null | null | 2021-03-23T20:29:52+05:30 | 2021-04-10T16:48:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, We will check the above query regard to record resignation pullback notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, The issue in notification may be due to server slowness . We request you to please to check the n... |
1,425 | Want to stop Leave Type - PL access/apply till 10-Apr-2021 | 11,494 | 5 | 4 | Closed | Vinay Singh | Custom validation incorporated to restrict particular leave types | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-03-23T20:38:07+05:30 | 2021-04-07T23:49:21+05:30 | null | null | null | null | null | Change Request | created_by: 2043020884409 time: 2021-03-23 15:08:07 UTC, Hi Vinay, As informed over call, request you to use the option of "Show only to" in leave configuration form to restrict PL visibility to employees. Please reach us over call for any further assistance or guidance on the same. Reg... |
1,426 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, A REMINDER on this query. Regards, Radhakrishnan (RK) [cid:image002.png@01D7203B.6E810EF0] From: Radhakrishnan [RK] Sent: 22 March, 2... | 11,495 | 5 | 1 | Closed | Radhakrishnan Ganesan | Configuration Concern | Product | Clarification | null | Employee Movement | null | null | 2021-03-23T20:53:00+05:30 | 2021-04-07T21:50:02+05:30 | ask.adrenalin@myadrenalin.com, priyadharshini.k@myadrenalin.com, deepa.j@bahwancybertek.com, rameshkumar.j@myadrenalin.com | ask.adrenalin@myadrenalin.com, priyadharshini.k@myadrenalin.com, deepa.j@bahwancybertek.com, rameshkumar.j@myadrenalin.com | priyadharshini.k@myadrenalin.com, deepa.j@bahwancybertek.com, rameshkumar.j@myadrenalin.com | null | null | Clarification | Hi Radhakrishnan Ganesan, Apologies for the delayed response. Kindly please select the Organization unit field & submit it. Whenever you make any changes in OU field it is mandatory to provide OU field. from the provided screenshot we cant able to view the OU field. Note: This form works based on the employee mov... |
1,427 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Could you please help to identity where to get Overtime Booking Report? [cid:image002.png@01D7203C.D4D53C70] Regards, Radhakrishnan (RK... | 11,496 | 5 | 1 | Closed | Radhakrishnan Ganesan | Can you please try create the employee now, if you still facing same concern please share the screen shot with system data and time. | Product | Configuration | null | Setup HRMS | null | null | 2021-03-23T21:03:02+05:30 | 2021-04-08T20:48:37+05:30 | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, rameshkumar.j@myadrenalin.com | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, rameshkumar.j@myadrenalin.com | null | null | null | Clarification | Hi Radhakrishnan Ganesan, Can you please try create the employee now, if you still facing same concern please share the screen shot with system data and time. Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856, Hi Radhakrishnan Ganesan, There is no transaction got submitted in "OT TRACKER... |
1,428 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] While approving the resignation in the subject line and the mail content manager details (Name, Emp id) not reflecting. Thanks Balaji.Damodaran ... | 11,497 | 5 | 1 | Closed | Balaji Damodaran | Clarification provided | Product | Clarification | null | Separation Management | null | null | 2021-03-23T22:35:06+05:30 | 2021-04-10T16:48:59+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, We will check the above query rehard to record resignation notification and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, The issue in notification may be due to server slowness . We request you to please to check the notifications now... |
1,429 | Dear Team, Further to discussion with Mr Guruprasath V, kindly note on the following challenges faced in the Performance Alignment 6.0 module as an Admin: 1. It is extremely slow processing compared to any other module in the Adrenalin system 2. Upon entering any employee code to check the details as Admin, the p... | 11,498 | 5 | 4 | Closed | Sonali Sahani | suggested to check with IT team | Product | Clarification | null | Performance Management | null | null | 2021-03-24T09:40:20+05:30 | 2021-04-24T19:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonali Sahani, As per the mail, We will check the reported concern from our end and update you on ... |
1,430 | How to change profile photo of employs. | 11,499 | 5 | 2 | Closed | Kuldeep Singh | Used the My photo category | Product | Clarification | null | Portal Management | null | null | 2021-03-24T10:19:58+05:30 | 2021-04-05T14:11:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kuldeep Singh, We understood your profile photo is not uploading for the self user we will check the same and r... |
1,431 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team In today's report we have noticed that 711 duplicates are reflecting in the QCR-109 report. Thanks Balaji.Damodaran | Human Res... | 11,500 | 5 | 1 | Closed | Balaji Damodaran | Will track the update in mail chain | Customization | Clarification | null | Job Data | null | null | 2021-03-24T10:28:53+05:30 | 2021-04-08T11:51:28+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
1,432 | Abhishek Ram (HR) need to make an urgent offer but my Final Status tab on Interviews schedule is coming disabled. refer to attachment | 11,501 | 5 | 4 | Closed | Pratap Singh | entry was available in erec_ta_final_interview | Product | Configuration | null | Interview and Selection Management | null | null | 2021-03-24T10:43:19+05:30 | 2021-03-30T17:32:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Please provide us few minutes, we will connect and analyze the concern reported on Final status... |
1,433 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-the goal setting for 5102 is wrongly configured to competencies, can you urgently map it to KPIs. Pleas confirm once done. Thanks! Regar... | 11,502 | 5 | 1 | Closed | Amit Sangha | Goal cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-03-24T10:45:03+05:30 | 2021-04-09T18:49:44+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com | leeanna.nussbaumer@ghobash.com | null | null | Service Request | ?Hi Amit, Below changes has been done. Please check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani... |
1,434 | By mistake HR person update wrong leave balance. kindly guide how to correct this. he want to update leave on 08 march 2021 (08/03/2021) but due to date format it's update on 3 aug 2021 (03/08/2021) | 11,503 | 5 | 3 | Closed | Sandeep Jangid | Do the leave adjustment debit | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-24T10:48:27+05:30 | 2021-03-25T11:13:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, During the call, We understood for both casual and PL leave you have updated the wrong leave... |
1,435 | Hi Team, we are facing an error " internal system error, contact your administrator" while generating appointment letter for the below mentioned employee: AQ020872 Jithendra Konduru Kindly look into it Thanks, Ansu Singh | 11,504 | 5 | 3 | Closed | Ansu Singh | Template not mapped | Product | Data Correction | null | Offer Management | null | null | 2021-03-24T10:56:12+05:30 | 2021-03-30T11:59:03+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you are unable to generate appointment letter. The system showing ... |
1,436 | Dear Team, Employee not able to add Expense Transactions on saved expense (Amiya Dwivedi-22393). While clicking on expense transaction tab pop is not opening. Requesting you to please check the same as this issue coming frequently, screen shot given for your reference. | 11,505 | 5 | 1 | Closed | Madan Mohan | infra issues at customer end | Customization | Clarification | null | Travel Expense | null | null | 2021-03-24T11:05:02+05:30 | 2021-05-04T19:49:50+05:30 | raju.chavan@npci.org.in, sivakumar.m@myadrenalin.com, rajendra.gour@npci.org.in, abhishek.upadhyay@npci.org.in, deepa.nair@npci.org.in | raju.chavan@npci.org.in, sivakumar.m@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11486, Hi Madan Mohan, We understand that the employee is facing problem frequently in travel expense form. We... |
1,437 | Attendance regularized. But not reflecting in system. | 11,506 | 5 | 3 | Closed | Senthil kumar M S | Raised AR in wrong timing | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-24T11:38:36+05:30 | 2021-04-08T13:51:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query,We have understood that Attendance regularized was not up... |
1,438 | Kindly change below staff reporting Manager, while we have trying showing "Cycle reference error". Employee ID :CCS00322 New Reporting to : CCS00391 | 11,507 | 5 | 3 | Closed | Nithya K | Cyclic reference | Product | Data Correction | null | Employee Movement | null | null | 2021-03-24T11:39:39+05:30 | 2021-03-24T16:14:56+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As per the reported query, we understood that while doing the employee movement, cyclic reference is o... |
1,439 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly look into this she is unable to download. *Regards* *Rahul* ---------- Forwarded message --------- From: Divya Vashishtha <... | 11,508 | 5 | 1 | Closed | hr operations | Fn_check_Employee - Optimization | Customization | Patch Deployment | null | Help Desk | null | null | 2021-03-24T11:49:26+05:30 | 2021-04-10T12:49:34+05:30 | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | palak.sodhi@ayefin.com | null | null | Software Problem | Dear Team, Sure, please provide us sometime, we will address the concern raised on Help Desk Transaction report and update you. Thanks and Regards, Dhivya . V, Dear Team, The report is getting extracted fewer times, when we extract as per the attached snapshot, however fewer times, the output ... |
1,440 | Employee photo has not changed in CEO speaks after changing the employee attachment to required picture | 11,509 | 5 | 3 | Closed | Aishwarya KV | Post synchronization the new photo uploaded is reflecting in employee profile and also in CEO Speaks. | Product | Clarification | null | Organization Structure | null | null | 2021-03-24T12:02:38+05:30 | 2021-04-05T15:28:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwarya... |
1,441 | After creating employee in employee creation the employee Id is getting generated as "5001". But the created employee is not reflecting in any of the forms or report . Do we have any limitation in adrenalin that only 5000 employees can be created . requesting your support to identify the gaps please | 11,510 | 5 | 3 | Closed | Daniel Prakash C | E code Generation limit is 5000 | Product | Clarification | null | Employee Movement | null | null | 2021-03-24T12:09:06+05:30 | 2022-02-26T12:33:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.54 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, please share the link |
1,442 | Tax on Taxable is calculating wrong for EMP#100007 in tax computation sheet Actual tax to calculate (including Cess) : Rs.1,73,745/- but it calculates as Rs.1,86,374/ pl. refer the attachment | 11,511 | 5 | 3 | Closed | Chittibabu M | For employee 100007 PAN ID is not updated.If employee deosnt have pan ID then TAX more will be deduted | Product | Clarification | null | Tax | null | null | 2021-03-24T12:12:08+05:30 | 2021-05-13T13:15:09+05:30 | chittibabu.m@gmpens.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, We have understood that for TAX is calculating Wrongly.We will check the same and update you the status. Pleas... |
1,443 | Dear Jayakrishnan, As discussed, we have to update only Driver perks for employee id 00940, please note we are giving him car allowance along with salary. Kindly advise how to update in Declaration. [cid:image001.png@01D720A7.A3BE1650] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] ... | 11,512 | 5 | 1 | Closed | Roseline Judia | Clarification Provided | Product | Clarification | null | Tax | null | null | 2021-03-24T12:17:31+05:30 | 2021-03-25T17:47:04+05:30 | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Clarification | Hi Roseline Judia, As discussed we request you to please navigate to tax adjustment form and then update driver perks for the mentioned employee. Kindly do payprocess and tax generate and then verify the same. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Thanks for your advise, ha... |
1,444 | Dear Jayakrishnan, As discussed, we have to upload the incentive & adjustment of Month Tax and Onetime tax in Interface for 3 employees, kindly advise how to update in Tax working. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance _____________________________... | 11,513 | 5 | 1 | Closed | Roseline Judia | Clarification Provided on onetime tax | Product | Clarification | null | Tax | null | null | 2021-03-24T12:19:17+05:30 | 2021-03-25T17:48:28+05:30 | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Clarification | Hi Roseline Judia, As discussed we request you to please do the adjustment upload of what needs to deduted with the salary against month tax and the remaining amount needs to adjusted againt IT comopnent. First needs to upload the earnings againt Incentive component and for that the system will calculate the onet... |
1,445 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls. add Sunil Pardeshi as a final APPROVER after Vikas Kothari in Travel Expense form. Regards, Sonali From: Pardeshi, Sunil <sunil.parde... | 11,514 | 5 | 1 | Closed | Sonali | workflow changed | Product | Data Correction | null | Workflow | null | null | 2021-03-24T12:20:52+05:30 | 2021-04-09T12:49:27+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | null | vijayakumar.k@myadrenalin.com | null | null | Service Request | Hi Sonali, As discussed over the call, We will add the workflow the in one level for trave expense form and confirm from our end Further if any clarification please let me know. Thanks and Regards vijayakumar k, Dear Sonali, As per request, We have added the one level in the "Travel expenses Form" f... |
1,446 | unable to upload employee transfer. asking location filed mandatory but location mandatory field is N. | 11,515 | 5 | 3 | Closed | N N Ramesh | Product Issue | Product | Patch Deployment | null | Employee Movement | null | null | 2021-03-24T12:28:20+05:30 | 2021-04-08T13:51:48+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below... |
1,447 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Mr. Amit Mishra (600100) is trying to submit his conveyance claim No.11309 and is repeatedly getting the error "Conveyance claim given... | 11,516 | 5 | 1 | Closed | KARTHIKEYAN. K | To date is already available | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-03-24T12:32:48+05:30 | 2021-04-09T22:48:13+05:30 | ask.adrenalin@myadrenalin.com, rumana.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | rumana.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Clarification | Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/601306717 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 ... |
1,448 | Hi, We require attach fields in 1 single report. Please help. | 11,517 | 5 | 2 | Closed | Rashmi Deshpande | Service request. New columns and modifications in existing custom view | Customization | Service Request | null | Job Data | null | null | 2021-03-24T12:32:54+05:30 | 2021-04-05T13:21:20+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, We will initiate a call shortly to understand the requirement of the requested report format in detail a... |
1,449 | Approve L3 level confirmation of 28127 without the mail being triggered to the approver. | 11,518 | 5 | 3 | Closed | Aishwarya KV | we have stopped the mail triggering for the confirmation appraisal. Post approving the confirmation appraisal from your end we have restarted the mail trigger to confirmation appraisal. | Product | Data Correction | null | Confirmation Management | null | null | 2021-03-24T12:46:54+05:30 | 2021-04-05T15:27:56+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwar... |
1,450 | Add digital signature to authorixed signatory of letters | 11,519 | 5 | 3 | Closed | Aishwarya KV | the attached image format which was not supported. Hence the signature is not reflecting in the letter.
We have provided workaround for your requirement. we have Created a new role and added one HR unit Head with the parameters accordingly and mapped the role in Workflow definition master . we have initiated confirm... | Product | Configuration | null | Manage Employees | null | null | 2021-03-24T12:56:24+05:30 | 2021-04-12T13:51:57+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11518, Hi Aishwarya KV, We will check on the reported query and update. Regards, Veerapandian R, Hi Ais... |
1,451 | to check in the new support portal | 11,520 | 5 | 4 | Closed | Kalyani | null | Product | Clarification | null | Application Access Management | null | null | 2021-03-24T13:27:54+05:30 | 2021-03-24T13:32:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, Ticket raised for checking new portal. Hence closing the same. Thanks a... |
1,452 | Dear Team, Please check the attached list of incorrect employees name Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapi... | 11,521 | 5 | 1 | Closed | Anoopsingh | Connection not provided | Product | Clarification | null | My Information | null | null | 2021-03-24T13:37:20+05:30 | 2021-04-20T18:50:30+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, Kindly join the provided connection to work on the reported query on incorrect names displaying in payslip of the employees Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed kindly provide us the connection to work on the incorrect employee name being showing on payslip ... |
1,453 | Following employees not able to view their self appraisal Emp. No. 7294, 1463 7243 Emp.No. 6112 goals & milestones to be deleted as it is showing wrong | 11,522 | 5 | 4 | Closed | Rambha Devi | Removed the queue data | Product | Data Correction | null | Performance Management | null | null | 2021-03-24T13:50:35+05:30 | 2021-04-09T13:50:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rambha Devi, We have corrected the Self-appraisal for the mentioned employees. |
1,454 | Error ( As per configuration To Date should not to be greater than 30 mar 2021) occurred when employee apply leave. | 11,523 | 5 | 3 | Closed | Sandeep Jangid | Leave configuration-For future days is allowed for 7 days. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-24T14:15:36+05:30 | 2021-03-25T11:03:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, , Hi Sandeep Jangid, As discussed over the call, along with rohit your configuration is set up to allow future ... |
1,455 | Record resignation of emp id:116887 is showing as pending for approval but not available in the action owners list. Please check | 11,524 | 5 | 2 | Closed | Jery Jose P | Clarrification | Product | Clarification | null | Separation | null | null | 2021-03-24T14:29:03+05:30 | 2021-04-13T11:49:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that Record resignation you raised is not reflecting .We ... |
1,456 | We have deducted amount on account of PMCARES fund which qualifies under Section 80G for exemption. Please suggest how this can be captured in the system | 11,525 | 5 | 4 | Closed | Jery Jose P | requested to upload the SEC80g value to all the employee using ta x investment proof template | Product | Clarification | null | Tax | null | null | 2021-03-24T14:31:07+05:30 | 2021-04-13T08:49:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query ,We have understood that need to adjust the TAX amount in Application under 8... |
1,457 | Matrix manager report - Current report is not showing all employees data - Can we cereate an ireporter | 11,526 | 4 | 3 | Resolved | Varun Kumar S | ireporter created | Product | Data Correction | null | Job Structure | null | null | 2021-03-24T14:43:29+05:30 | 2021-03-24T15:33:08+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We will schedule the session with your IT Team and try to create the ireporter in system. ... |
1,458 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, I am unable to download Attendance Regularisation Details report.. Please do needful. Regards, Nilesh Jaiswal H... | 11,527 | 5 | 3 | Closed | Nilesh Jaiswal | User was generating AR report for more than one year where the total records was more than 2.5 lacs,asked the user to generate for 4 months each time | Product | Clarification | null | Time & Attendance Management | null | null | 2021-03-24T15:49:15+05:30 | 2021-04-08T16:50:21+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Clarification | Hi Nileshkumar Ramjeet Jaiswal, With reference to our discussion,please generate the report for lesser period as we generated the same from backend for six months and the count is more than 1.2 Lakh,please generate for 4 months each time. Regards Wasim, Hi, Issue was resolved.. Regards... |
1,459 | Kindly push the punching details from 21st Feb to till Date from savior machine to amity as many people are getting absent even though they have punched. | 11,528 | 5 | 3 | Closed | Harisha Kamath | na | Product | Service Request | null | Job Structure | null | null | 2021-03-24T16:04:15+05:30 | 2021-04-10T20:48:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,460 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Can you please move the attached list of staff to competencies instead of KPIs. These are site based workers and we need to appraise th... | 11,529 | 5 | 1 | Closed | Amit Sangha | goal cleanup | Product | Service Request | null | Performance Management | null | null | 2021-03-24T16:24:21+05:30 | 2021-04-08T21:49:47+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com | kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com | null | null | Service Request | Hi Amit, Shared all the employees are already in pre-defined goals. Kindly check and let us know of any changes. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | S... |
1,461 | Tax computation is not considering 1. The declared amt of Interest on FD for Senior Citizen & 2. The Tax deducted in previous employment | 11,530 | 5 | 3 | Closed | Chittibabu M | We have changed the TAX component formula of
OTH_INCOME--
[NSCINT]+ISNULL([INTEREST_BANKACC],0)+isnull([FD_CHECK_SN],0)
FD_CHECK_SN--
(case when isnull( [fd_int_senior],0) >50000 then isnull([fd_int_senior],0)-50000 else 0 end) | Product | Clarification | null | Tax | null | null | 2021-03-24T16:33:48+05:30 | 2021-04-13T15:49:03+05:30 | chittibabu.m@gmpens.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, For Emp# 100005 & 100011 respectively, Hi Chittibabu M, As per the query ,We have understood that for these two employees TAX is... |
1,462 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello, Please note that I am not able to view Annual Training Report (empl no. INM0262). Refer below error snapshot. Also the training details form ... | 11,531 | 5 | 3 | Closed | Kirti Ghule | Data source ‘AdrenalinDS’ was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Report. | Customization | Configuration | null | Training Management | null | null | 2021-03-24T16:35:33+05:30 | 2021-04-10T15:49:14+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Kirti Ghule, Noted on your query,we will check why you are not not able to view the report and employee reflecting twice under one training. Regards Wasim, Hi Kirti Ghule, Data source ‘was not mapped on the report server for the Annual Training Report. We have mapped the data source to the Annual Training Re... |
1,463 | Dear Team, When we create new joinee login by using Employee creation form PAN option is not there to fill due to that we are not able to calculate tax. please check and do the need full to create option to enter PAN in employee creation form. | 11,532 | 4 | 3 | Resolved | Antony Martin Depores | null | Product | Patch Deployment | null | Employee Movement | null | null | 2021-03-24T16:40:15+05:30 | 2021-03-25T10:56:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,464 | ESI of one employee is not calculated by adrenalin, we have inserted the data and submit but it has changed to not applicable automatically after one pay -process. We have faced this problem last month also but again it arises. | 11,533 | 5 | 4 | Closed | Subhendu China | we have updated the ESI applicable and ESI number from backend. Now the mentioned issue is not repeated.
| Product | Data Correction | null | Salary | null | null | 2021-03-24T16:41:50+05:30 | 2021-04-10T15:49:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, Please join on the below given session link https://fastsupport.gotoassist.com/299914094 ... |
1,465 | We have a group of Functional heads. Whenever Celebration greetings scheduler has been run, these functional heads related wishes should be forward to Two particular people. Note: Functional Head are not same designation and grade. It is differ from function to function. Please check the feasibility to configur... | 11,534 | 5 | 2 | Closed | Nithya K | Not Possible in Product | Product | Clarification | null | Scheduler | null | null | 2021-03-24T17:19:21+05:30 | 2021-03-26T15:37:34+05:30 | bineshkumar.balakrishnan@cripumps.com, nithya.kalaimani@cripumps.com | bineshkumar.balakrishnan@cripumps.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, we understood that you want to send a birthday greetings mails of Functio... |
1,466 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] He must not got this email regarding past employment. Pls do the needful. Regards Jatinder Sharma 70094-81180 From: Nitin Dixit Sent: Wednes... | 11,535 | 5 | 3 | Closed | Jatinder Kumar Sharma | customization mail reminder config | Customization | Data Correction | null | Workflow | null | null | 2021-03-24T17:35:41+05:30 | 2021-04-22T18:49:59+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We will check on the reminder mail flow for the employee and update you the status. Thanks & Regards, Mohamed Moosa A, Pls confirm. Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, As discussed over the call, for the reported reminder mail config, the c... |
1,467 | Hi Team, Could we have a i reporter showing the form in a particular group in module administrator. Thank you in advance. Regards, Ansu Singh | 11,536 | 5 | 3 | Closed | Ansu Singh | Ireport created | Product | Service Request | null | Setup Adrenalin | null | null | 2021-03-24T17:38:20+05:30 | 2021-03-30T11:59:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you need IReport to view the details of form access in particular ... |
1,468 | Request to change all employee email id's from @gmpens.in to @roritoworld.com and to change the from email id for the auto mail triggered from HRDMIS@gmpens.in to HRDMIS@roritoworld.com | 11,537 | 5 | 3 | Closed | Chittibabu M | MAil ID changed in SMTP configuration | Product | Configuration | null | Employee Information | null | null | 2021-03-24T17:38:34+05:30 | 2021-04-13T18:50:16+05:30 | chittibabu.m@gmpens.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that for all the employee Mail ID domain Extension need to be changed ... |
1,469 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check n resolve Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: Sumathi R <sumathi.r@godrejagrovet.com> S... | 11,538 | 5 | 3 | Closed | Gyanamayee Swain | Resignation was still pending for approval. | Product | Clarification | null | Separation Management | null | null | 2021-03-24T17:44:18+05:30 | 2021-04-08T17:48:42+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, PFB screenshot where the resignation of employee "701019 - H.C.Srikanth" is still pending approval. The exit interview will be enabled to fill only after approval of Resignation at all levels. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.c... |
1,470 | The attached Self appraisal form of Mr. Manoj is pending with Mr. Radha But this status we can’t see in workflow tracker. Note : Also we are not able to choose employee directly in zolog search (screen shot attached duly) | 11,539 | 5 | 3 | Closed | Senthil kumar M S | clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-03-24T17:57:20+05:30 | 2021-04-16T11:50:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query,We have understood that transaction is shown pending... |
1,471 | Hi, Emp C4880 has resigned and is pending for final closure post completion of workflow. Request you to change his reporting and functional manager from emp A1571 to C4723 as reporting manager and M0702 as Functional manager in the workflow. Please help us to fix it at the earliest. Regards, Pinkiiy Raval. | 11,540 | 5 | 3 | Closed | Vaishali Raut | Actor Change requested | Product | Data Correction | null | Separation Management | null | null | 2021-03-24T18:57:02+05:30 | 2021-04-09T12:49:29+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/108668504 Thanks and regar... |
1,472 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya For APL36113-Mr.Siva Satya Srikanth has raised AR Request and approved but not updated in his attendance calendar Please check now and ... | 11,541 | 5 | 1 | Closed | Vidyasagar | scheduler re-executed | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-24T20:52:40+05:30 | 2021-04-02T18:26:04+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | null | Clarification | Hi Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, Dear Vidyasagar, Request you to please verify the Attendance calendar now... |
1,473 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya Pls do the needful *Regards* *Vidyasagar* ---------- Forwarded message --------- From: Oscar Vaz <oscar_v@apollopharmacy.org> Da... | 11,542 | 5 | 1 | Closed | Vidyasagar | since ar was already raised it moved to failed transactions | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-24T20:53:41+05:30 | 2021-04-09T13:49:49+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | null | Clarification | Dear Vidyasagar, Requested for the Server connectivity of 17.7 database, once the same is connected, we will analyze the concern raised on Attendance regularization and share the updates with you. Thanks and Regards, Dhivya . V, Dear Vidyasagar, The employee has already raised an AR from 12:42 P... |
1,474 | Dear Team, We are trying to reschedule loan amount due to repayment of loan system showing error. Please do the needful Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-... | 11,543 | 5 | 1 | Closed | Anoopsingh | Awaiting for connection | Product | Clarification | null | Loans | null | null | 2021-03-25T10:08:35+05:30 | 2021-04-20T18:50:31+05:30 | neerajbhardwaj@globecapital.com | null | neerajbhardwaj@globecapital.com | null | null | Clarification | Hi Anoopsingh, Kindly join the below connection to work on the above query reagrd to issue in loan reschedule. https://fastsupport.gotoassist.com/278198521 Regards, Jayakrishnan. N Product Support, Dear Team, Please resolved the issue… Thanks & Regards, Globe Capital.jpgAnoop Singh Hum... |
1,475 | Employee no. INM0667 can not see training calendar and unable to nominate for training courses | 11,544 | 4 | 3 | Resolved | Kirti Ghule | Configuration | Customization | Configuration | null | Training Management | null | null | 2021-03-25T10:41:29+05:30 | 2021-03-25T10:50:19+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-03-25 05:11:29 UTC, Hi Kirti Ghule, With reference to our discussion,this has been resolved post mapping the employee in User Group and the same has been confirmed from your end. Regards Wasim |
1,476 | In status of course schedule form, for adhoc nomination, list of employees is not appearing in employee as per parameter and employee search. | 11,545 | 4 | 3 | Resolved | Kirti Ghule | User group Mapping | Customization | Configuration | null | Training Management | null | null | 2021-03-25T10:42:46+05:30 | 2021-03-25T10:51:46+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-03-25 05:12:46 UTC, Hi Kirti Ghule, Please note EMP ID:INM0409 has been provided with access to his department employees,please check and update us. Regards Wasim |
1,477 | Training attendance form is not visible not visible for Engineering department employees | 11,547 | 4 | 3 | Resolved | Kirti Ghule | Rights not provided | Customization | Configuration | null | Training Management | null | null | 2021-03-25T10:44:14+05:30 | 2021-03-25T10:52:45+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-03-25 05:14:14 UTC, Hi Kirti Ghule, Please note, Rights has been provided to the said employee, please check and confirm us. Regards Wasim |
1,478 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Pls look into the below issue. Employee is unable to add his bank details. Thanks Sonali From: Amrutaluri Ravi <Amrutaluri.Ravi@artferti... | 11,548 | 5 | 1 | Closed | Sonali Srivastava | Cleared the queue entry | Product | Clarification | null | Employee Movement | null | null | 2021-03-25T12:31:15+05:30 | 2021-04-09T16:53:01+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, As discussed over the call, we understood that you are not able to submit the bank details we will check from our end and revert you back please provide us sometime line. Thanks & Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call, Please ask your employee to upl... |
1,479 | Emp id: 101582 is not an activity owner. The request that is supposed to go to emp id:101099 as per the activity configured for "HR DP & ID card return clearance is going to emp id:101582. Please check | 11,549 | 5 | 3 | Closed | Jery Jose P | request the employee who have issue | Product | Clarification | null | Separation Management | null | null | 2021-03-25T12:31:51+05:30 | 2021-04-15T15:50:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As discussed for over the call, We have understood that for this employee Approver is wronlgy up... |
1,480 | Please sync the level of Record resignation accept Tab. | 11,550 | 5 | 3 | Closed | Sandeep Jangid | We have update and sync the lables by using the label editor form | Product | Configuration | null | Personal Data | null | null | 2021-03-25T12:49:29+05:30 | 2021-03-25T15:51:40+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As per your concern, The record resignation approval page field labels are not synced proper... |
1,481 | Dear Team, Kindly enable employee attachment on mobile application. We have adrenalin max APP | 11,551 | 5 | 4 | Closed | Sandeep Jangid | Menu access given by using the procedure | Product | Service Request | null | Employee Information | null | null | 2021-03-25T13:08:40+05:30 | 2021-03-25T17:22:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern regarding enable employee attachment on mobile application (Adrenalin ... |
1,482 | Dear Jay, As discussed, the below employee unable to process his EL encashment through Interface. Please check and revert on the same. [cid:image001.png@01D7217A.70595B70] Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not... | 11,552 | 5 | 1 | Closed | Sujatha | clarification provided | Product | Clarification | null | Salary | null | null | 2021-03-25T13:26:34+05:30 | 2021-04-10T16:49:03+05:30 | null | null | null | null | null | Clarification | Hi Sujatha, We are working on the reported query on EL encashment is not calculating the amount for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Sujatha, Post analysis we understood that the mentioned employee is on maternity leave a... |
1,483 | Dear Team, Kindly hold the salary of the below mentioned employees:- S/No Emp No Emp Name Month Salary payable 1 08536 Ravi Kumar Pandey Aug.18 15,319.00 2 14568 Raja Babu Mar.20 13,719.00 Regards Abhishek 8240332855 | 11,553 | 5 | 4 | Closed | Argha Ghosh | salary hold | Product | Service Request | null | Salary | null | null | 2021-03-25T13:30:31+05:30 | 2021-04-09T14:48:48+05:30 | nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in | nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We have to HOLD the salary of the mentioned employees from our end, Kindly ... |
1,484 | Hi Team, The below mentioned employee is not reflecting in staff update, please look into it: AQ020874 Govardhan Gandlapalli Regards, Ansu Singh | 11,554 | 5 | 1 | Closed | Ansu Singh | DOJ correction | Product | Data Correction | null | Employee Movement | null | null | 2021-03-25T14:12:47+05:30 | 2021-03-30T11:59:40+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we have found that mentioned employee's DOJ and effective from showing 26th March... |
1,485 | Dear Jay, One of our employees, has applied for a EL leave between 28th Dec to 6th Jan but the system is calculating it as 9.5 day instead of 10 days. Could you please check & resolve the same. [cid:image001.png@01D72182.8D804DA0] Regards, Nainesh Disclaimer Notice: This message (including attachments... | 11,555 | 5 | 1 | Closed | Nainesh | New ticket 15507 | Customization | Clarification | Leave Management | Absence | null | null | 2021-03-25T14:27:51+05:30 | 2021-07-08T12:50:14+05:30 | null | null | null | null | null | Clarification | Hi Nainesh, We will check the above query regard to EL leave request issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, As discussed we are checking the reported query with regard to EL leave request issue with our internal t... |
1,486 | employee codes 15769 , 15925 ,16150 ,16157 confirmation entries done but not reflected in master table. form status is "I" in confirmation table | 11,556 | 5 | 3 | Closed | N N Ramesh | data correction done | Customization | Data Correction | null | Confirmation Management | null | null | 2021-03-25T15:07:15+05:30 | 2021-04-09T17:50:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the reported q... |
1,487 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] For APL36317 DOJ is 15th mar 2021 but attendance is showing very past data kindly check and update *Regards* *Vidyasagar* This message (includi... | 11,557 | 4 | 1 | Resolved | Vidyasagar | hope discrepancy would have happened during migration | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-25T15:12:25+05:30 | 2023-02-24T10:38:18+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Dear Vidyasagar, As per the functionality, if the employee is not available in the application, then during the execution of Scheduler, the employee will not be considered. With reference to this case, we observed that the Attendance data were created by 2015 itself. Hope during migration/reactivation of em... |
1,488 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check in below mail except two cases bellw who all are resigned cases but still their reminder mails have triggered from system. ... | 11,558 | 5 | 3 | Closed | Pallavi Karekar | Modified SP rem_conf_retmailxml2_2338 | Product | Clarification | null | Confirmation Management | null | null | 2021-03-25T15:47:04+05:30 | 2021-04-09T19:55:10+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, amolika.uplekar@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, amolika.uplekar@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, amolika.uplekar@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Clarification | Hi Pallavi Karekar, Please be informed, Confirmation Reminder mails will be triggered from the system until the employee is inactive in the system, even if resignation is raised by the employee he will be eligible for confirmation as he can pullback resignation at any point of time . Regards Wasim, Dear Wasim... |
1,489 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please delete following " leave debit for - Late/Early Depart" of Reenu Naik (800111) and ensure the same is credited to her leave balance: ... | 11,559 | 5 | 1 | Closed | Sonali | leave adjustment | Product | Clarification | null | Personal Data | null | null | 2021-03-25T16:24:24+05:30 | 2021-04-09T18:49:45+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As discussed over the call, We have adjust the leave the reported employee from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Resolved. Thanks |
1,490 | Dear Team, We are unable to view workflow approval of said employee. Emp code- 22683. Kindly share audit trail for this issue. | 11,560 | 5 | 3 | Closed | Madan Mohan | Product Limitation | Product | Clarification | null | Travel Request | null | null | 2021-03-25T16:26:59+05:30 | 2021-04-14T12:50:15+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Madan, We have understood the reported concern of workflow information not being shown for approved Travel... |
1,491 | Dear Team, The below employees do not reflecting in Mr.Surya - APHDT20202 - PAYROLLFAC- AHEL. Please help me on this 24|7 EmpId Name APHDT20491 Ramaswamy Sokkam APHDT20490 Aruneema Gain APHDT20492 Vibitha Rameshkumar APHDT20489 Atul Kumar Jaganwar APHDT20493 Amogh Agr... | 11,561 | 5 | 3 | Closed | Tirupathiraju | service broker not enabled | Product | Configuration | null | Employee Information | null | null | 2021-03-25T16:28:11+05:30 | 2021-04-01T17:19:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Post discussion with you over the call, we understood that the below listed employees are not g... |
1,492 | Dear Shishira, Please deploy this attached DLL in the UAT App server. This should be deployed in WebAPI/Bin. (Not in the Adr | 11,562 | 5 | 1 | Closed | shishira | dll shared | Customization | Patch Deployment | null | Customization | null | null | 2021-03-25T16:43:06+05:30 | 2021-03-25T16:43:06+05:30 | null | null | null | null | null | Software Enhancement | created_by: 2043044612466 time: 2021-03-25 11:13:06 UTC |
1,493 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Following employee's resignation is already approved in Adrenalin but still their salary is calculated for entire March month. Also their las... | 11,563 | 5 | 1 | Closed | Sonali | Employees resignation has been approved but not yet done the final closure. Hence employees are reflecting in salary register. Please do the final closure otherwise make it as process status No and do the process.
Please do the process and revert for any further clarifications. | Product | Clarification | null | Pay process | null | null | 2021-03-25T16:51:41+05:30 | 2021-04-10T10:49:34+05:30 | ask.adrenalin@myadrenalin.com, ashok.gaikwad@bicworld.com | ask.adrenalin@myadrenalin.com, ashok.gaikwad@bicworld.com | ashok.gaikwad@bicworld.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Salary is getting calculated for entire month - which is incorrect: Regards Harsha J [cid:image004.png@01D7219F.A17F4C30] , Issue res... |
1,494 | Please cancelled the Intercity Bill - TE2021/00314 raised by Veneet Pasricha (P2128) | 11,564 | 5 | 2 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Claims & Reimbursement | null | null | 2021-03-25T18:01:39+05:30 | 2021-04-27T10:49:09+05:30 | surendra.kumar@pnbhfl.com | surendra.kumar@pnbhfl.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the feasibility to cancel the Intercity Bill - TE2021/00314 raised by Veneet Pasr... |
1,495 | Change DOJ of QS2166342 to 1st april 2021 and for QS2165555 revised DOJ is 17th May 2021.Kindly update the changes and inform. | 11,565 | 5 | 3 | Closed | Raksha Dayma | data correction for doj | Product | Data Correction | null | Job Data | null | null | 2021-03-25T18:14:44+05:30 | 2021-04-01T14:00:57+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Based on the query, we understand that the doj has to be updated . We will change the doj and pro... |
1,496 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please find below Screenshot wherein employees Closing balance for leave type PLOTH PL - Others is 0.5 as on date, however in the leave request for... | 11,566 | 5 | 1 | Closed | Sonali | Leave balance mismatch | Product | Clarification | null | Letter Request | null | null | 2021-03-26T10:08:03+05:30 | 2021-04-10T17:50:23+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Reenu, We are analyzing the below-reproted concern. We will update you shortly. Regards, Srujana Mittapalli, Hi Reenu, We have checked, around 25 Employees leave balance mismatch. For your reference, we have attached the employee list. Request you to check and share the correct balance according ... |
1,497 | Unable to create employee code; paygroup doesnot reflect after mapping relevant fields in basic info. accurately. | 11,567 | 4 | 3 | Resolved | Aishwarya KV | we have been informed that the issue has resolved from clients end. | Product | Clarification | null | Manage Employees | null | null | 2021-03-26T10:29:13+05:30 | 2021-04-15T14:47:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
1,498 | Dear Team, We want Investment proofs detail in excel sheet along with Comments & Remarks Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http:... | 11,568 | 5 | 1 | Closed | Anoopsingh | Data extraction from backend | Product | Service Request | null | Tax | null | null | 2021-03-26T10:45:55+05:30 | 2021-04-10T16:49:06+05:30 | neerajbhardwaj@globecapital.com | neerajbhardwaj@globecapital.com | neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, As discussed we will provide you the details in existing connection and will share the report with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and provided you the required data from backed. Kindly check and let us know the feedback. ... |
1,499 | Night Shift Employees attendance not reflect properly (Proper Check In & Check Out Timing). Night shift start time - 7:00 PM end time- 4:00 AM | 11,569 | 5 | 4 | Closed | Sandeep Jangid | clarification provided due to Auto signout | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-26T10:57:49+05:30 | 2021-05-03T13:55:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, Night Shift Employees attendance not reflect properly (Proper Check ... |
1,500 | We have mapped UnitHR-TR group in greetings group mail configuration. Below employee code is mapped for Organization - 1 (Pipes/Krisgo Industries). But while triggered the birthday wishes, that mapped unit employees greeting are not triggered to mapped UnitHR. Please check the role mapping & clarify. Employee ID -... | 11,570 | 5 | 2 | Closed | Nithya K | Region not mapped | Product | Clarification | null | Scheduler | null | null | 2021-03-26T11:20:20+05:30 | 2021-03-26T15:34:36+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please check and clarify, after i submitted of this ticket that status showing as "closed"., Hi Nithya K, As disc... |
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