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1,501 | Hi, Please remove the space which is there besides all employee codes from below mentioned 4 reports: 1. Record Resignation Report 2. EMPLOYEE_COMPREHENSIVE_DETAILS_2346 3. Separation_Activity_Status_2346 4. Associate Basic Information Report Thanks, Rashmi | 11,571 | 5 | 3 | Closed | Rashmi Deshpande | View's altered to give employee id's without extra space | Product | Patch Deployment | null | Job Data | null | null | 2021-03-26T11:42:38+05:30 | 2021-03-30T12:32:23+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As requested, we have now changed the below reports to export employee id fields without any space in it... |
1,502 | Text2 not visible in Associate creation form. | 11,572 | 5 | 2 | Closed | Rashmi Deshpande | Field enabled via Label editor | Product | Configuration | null | Manage Employees | null | null | 2021-03-26T12:11:45+05:30 | 2021-03-30T12:33:09+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-03-26 06:41:45 UTC, Hi Rashmi, As showcased over the remote session, the "Text 2" (Aadhar Card Number) field was in Hidden mode. We have now changed the same as Enabled and it is visible in Associate creation form. Regards, Gowtham. N Product Support Adrenalin eSystems Limi... |
1,503 | Emp#003326 is not able to select FN or AN option while trying to raise Half-a-day Weekly Off | 11,573 | 5 | 3 | Closed | Chittibabu M | Leave type is not take into consideration for compoff [weekly off ].Once added teh condition issue got resolved | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-26T12:27:12+05:30 | 2021-04-14T18:49:00+05:30 | chittibabu.m@gmpens.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/770448066, Hi Chittibabu M, As discussed ,We... |
1,504 | Dear Gowtham, HR Approvers are unable to view Employee Creation Form for Approvals. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, Village Elthan, Kalwa Indust... | 11,574 | 5 | 3 | Closed | Vinay Singh | Workflow definition was configured to wrong role | Product | Configuration | null | Manage Employees | null | null | 2021-03-26T12:31:00+05:30 | 2021-04-10T15:49:15+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay, Please join the below link and showcase to us the reported concern, https://us02web.zoom.us/j/88682711680?pwd=cmNDay84MWxVdHVYYzBFVmsrd0Vudz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As showcased over the rem... |
1,505 | Employee Id: 111817 Bank number: 154801506333 Bank Name: ICICI Error message shown as :record already exist. Kindly upload . | 11,575 | 5 | 3 | Closed | ROOTS IT | employee data has been stuck in the queue | Product | Data Correction | null | Employee Reports | null | null | 2021-03-26T12:33:29+05:30 | 2021-04-10T15:49:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,506 | Below employee is made INACTIVE, even though celebration greetings are triggered. Please check the same. Employee ID - EXP00209 | 11,576 | 5 | 1 | Closed | Nithya K | Employee inactive done on today | Product | Clarification | null | Scheduler | null | null | 2021-03-26T12:46:17+05:30 | 2021-03-26T15:35:43+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As discussed over the phone, the reported employee has been inactive in system by today due to which t... |
1,507 | Dear Team, We are facing this issue since nov 20, Plz give the permanent solution Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapita... | 11,577 | 5 | 1 | Closed | Anoopsingh | Connection not received | Product | Clarification | null | Employee Information | null | null | 2021-03-26T12:51:07+05:30 | 2021-04-20T18:50:32+05:30 | neerajbhardwaj@globecapital.com, nainagurang@globecapital.com | neerajbhardwaj@globecapital.com | nainagurang@globecapital.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, We will check the above query with regard to education details issue in existing connection and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed please provide us the connection once your payroll is complted so that we will work on the t... |
1,508 | Dear Team, We have created New Joiners Survey. Would require the steps for attending the survey by the employees. Kindly revert back | 11,578 | 5 | 3 | Closed | Malini N | Survey will be loaded after login page | Product | Clarification | null | Setup Adrenalin | null | null | 2021-03-26T13:32:52+05:30 | 2021-04-01T16:17:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, For the reported query, we will schedule the call at 03 PM and discuss on the survey for the... |
1,509 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, As discussed we need to be checked in system for Agency Leader(COT) employees should not be eligible for any leaves and system will not tri... | 11,579 | 5 | 3 | Closed | Nitin Salunke | Leave Configuration settings | Product | Clarification | null | Setup HRMS | null | null | 2021-03-26T13:37:34+05:30 | 2021-04-10T16:49:09+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Nitin Salunke, With reference to our discussion,'COT 'employees are not eligible for any Leave types as the status of 'Part Time' is not checked in Leave Configuration, hence there will be no mails triggered to these employees during Truncation. Regards Wasim, Hi Wasim, As discussed currently I m testing th... |
1,510 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, I have uploaded revised CTC for following employee just now, but it is not taking the correct figures in salary register. 805043 NAVNEET ... | 11,580 | 5 | 1 | Closed | Sonali | As per your request ,we have moved the CTC details from future to current tables. Please do the process and check. | Product | Service Request | null | Pay process | null | null | 2021-03-26T13:55:11+05:30 | 2021-04-10T16:49:12+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | srujana.m@myadrenalin.com | null | null | Service Request | Hi Sonali, As per your request, we have moved the CTC details from the future to the current tables. Please do the process and check. Regards, Srujana.M, Hi Srujana, I had uploaded revised CTC wef 20-March 2021. But system is giving revised salary for entire month. Please check. Regards Harsha J , [cid... |
1,511 | 1.Not able to get leave report in attached format. | 11,581 | 5 | 3 | Closed | Rambha Devi | Leave Balance for Annual Leave is 30.5 and he has taken 11 days of leave.
Balance = 41.5-11 = 30.5 | Product | Clarification | null | Employee Reports | null | null | 2021-03-26T14:08:51+05:30 | 2021-04-13T11:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,512 | Hi Vijay , Please note that all resources at L6 level & the resources who have the access to raise MRF must be able to see the vacancy dashboard of the respective position open for their department. However , the same is not getting reflected at their login.Pls check and update. Thanks & Regards, Sangee... | 11,582 | 4 | 1 | Resolved | Sangeeta Mukherjee | null | Product | Clarification | null | Offer Management | null | null | 2021-03-26T15:03:42+05:30 | 2021-04-09T18:44:23+05:30 | vijayakumar.k@myadrenalin.com, sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in | vijayakumar.k@myadrenalin.com, sandip.p@myadrenalin.com, ranjeeta.gupta@arohan.in | ranjeeta.gupta@arohan.in | null | null | Software Problem | Hi Sangeeta Mukherjee, For the reported concern, we understood that resources not able to view the employees in vacancy dashboard from their login. We tried to reach you to discuss the same but call was not getting connected. We will check from our end and update the status. Thanks & Regards, G... |
1,513 | Dear Team, Kindly check, in resigned employee tab, newly resign apply employees data not show. | 11,583 | 5 | 2 | Closed | Sandeep Jangid | The resigned employees report is displaying only the employee after the completion of record resignation (employee should not be the pending for approval).
| Product | Clarification | null | Separation Management | null | null | 2021-03-26T15:19:32+05:30 | 2021-03-30T17:46:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11569, Hi Sandeep Jangid, Based on your concern, in resigned employee tab, newly resign apply employees data not... |
1,514 | HI Team, Duplicate entries are created in Staff update for the below mentioned employee: AQ020362 Kajmil Goveas AQ020618 Shubha M S CB04334 Nikhil Sharad Bondre CB06350 Gajanan Sonaji Kharche MM014110 Khemraj Shyamkumar Upadhyay MM017900 Mani... | 11,584 | 5 | 3 | Closed | Ansu Singh | Transfer upload twice for same effective from date | Customization | Data Correction | null | Customization Reports | null | null | 2021-03-26T15:20:35+05:30 | 2021-03-30T11:59:23+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that duplicate entries are showing in Staff Update Report. We have take... |
1,515 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, As discussed please update Salary from future to fixed for both APL & AHEL Applications *Regards* *Vidyasagar* This message (inclu... | 11,585 | 5 | 1 | Closed | Vidyasagar | moved from future to fixed | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-26T15:32:28+05:30 | 2021-04-10T18:49:31+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Dear Vidyasagar, As requested, the Salary Fixed Future, has been moved, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
1,516 | Require to change notice period days to below mentioned staff, he has already submitted his resignation which is pending in approval. So scheduler changes not synchronized. Kindly update the details from back end. Employee ID - CCS00429 Notice Period - 60 days | 11,586 | 5 | 2 | Closed | Nithya K | data correction requested | Product | Data Correction | null | Separation Management | null | null | 2021-03-26T15:32:29+05:30 | 2021-03-30T10:24:02+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, Based on your request, we have changed the Notice Days and the relieving date of the reported employee... |
1,517 | Please share with the procedure to do the process of LOP deduction automatically without any manual intervention in Adrenalin. As of now, we are downloading Attendance Report, screening for LOP and finally uploading the LOP through data upload. | 11,587 | 5 | 2 | Closed | KARTHIKEYAN. K | need UAT to configure Auto leave debt for the first time | Product | Configuration | null | Payroll Setup | null | null | 2021-03-26T15:53:04+05:30 | 2021-04-27T13:33:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi KARTHIKEYAN. K, As discussed over the call, For Integrating the LOP days from to PAYROLL automatically We need to confi... |
1,518 | Dear Team, Annual Activity Leave Truncation has to be done on 30th Mar 2021. Request your supprot on the same. Thank you, Regards, Vinayak Meharwade | 11,588 | 5 | 3 | Closed | Vinayaka S Meharwade | leave year end activity | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-26T16:12:36+05:30 | 2021-04-16T10:50:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinayaka S Meharwade, As discussed earlier ,We have scheduled session to discuss on the Annual Leave trunc... |
1,519 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, It has come to my notice that two employees submitted attendance till 31st January on 1st January itself and the same was approved by their m... | 11,589 | 5 | 1 | Closed | Vivek Raj | AR_LIMIT Configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-03-26T17:37:50+05:30 | 2021-04-14T10:49:03+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Vivek Raj, Good Morning. We understand that these two employee - Aye3795, Aye3538 have applied the AR for 31-Jan-2021 on 01-Jan-2021 itself. We will check those two cases and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot... |
1,520 | Dear Shishira, As discussed kindly deploy the attached patch in UAT server and confirm. Note : Kindly take necessary backup before deploying the same. Regards, Jay | 11,590 | 5 | 1 | Closed | shishira | Client Needs to deploy the patch | Customization | Patch Deployment | null | Application Access Management | null | null | 2021-03-27T10:11:45+05:30 | 2021-04-11T10:48:15+05:30 | null | null | null | null | null | Service Request | created_by: 2043064097558 time: 2021-03-27 04:41:45 UTC, Hi shishira, Please find the attached Patch. Thanks and Regards, Dhivya . V, Hi shishira, We have attached the updated Web API patch given by the Customization Team. Please take a backup in the UAT server and Deploy it in UAT server alone. Thank... |
1,521 | Dear Team, The below employee IDs payprocess is unable to do.Please cross verify. APH3235 KARRI JEMINI CHARAN HYD_EXEGFT APH3114 ABHISHEK ARAVIND MESHRAM HYD_EXE APHSC1347 DAYANAND VITTHAL SAWANT HYD_EXE | 11,591 | 5 | 4 | Closed | Tirupathiraju | getting displayed | Product | Configuration | null | Salary | null | null | 2021-03-27T10:44:40+05:30 | 2021-04-01T17:18:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupati, As discussed over the call and showcased over the Viewer session, the employees are getting di... |
1,522 | unable to do pay process for MHQ RJSEHPNVL PE CONT, short name RJ_ZPE, please do the needful | 11,592 | 5 | 3 | Closed | Kalyani | Pay Process job not configured | Product | Configuration | null | Salary | null | null | 2021-03-27T13:02:17+05:30 | 2021-04-11T15:50:09+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kalyani, From the above description, we understood that unable to do the pay process. Plea... |
1,523 | Dear Team, While we are running the payroll, we found PF deducted more than slab (1800), we given appraisal arrears so created 3 components (Arre_basic, Arre_HRA & Arre_SPL), due to this PF deducted more than, plz check. Regards Mahendra +91 9704254344 | 11,593 | 5 | 4 | Closed | Madhu sudhan reddy | Formula mistakenly added by you | Product | Clarification | null | Salary | null | null | 2021-03-27T14:35:44+05:30 | 2021-04-13T09:49:10+05:30 | mahendra.y@automotiveml.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the reported query, we understood that the PF has been deducted more a... |
1,524 | LOP scheduler had run but LOP is not applied to the absent employees in the salary register. eg. emp id:102825 on Mar 08, 2021. Please check | 11,594 | 5 | 4 | Closed | Jery Jose P | Integration Sp is changed and values are not intergated . Once we corrected data updated properly | Product | Clarification | null | Payroll Setup | null | null | 2021-03-27T16:10:02+05:30 | 2021-04-13T18:50:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11549, Hi Jery Jose P, As per the query ,We have understood that for this employee Even after LOP scheduler execu... |
1,525 | Emp id: 106306, 102289 did self appraisal now the forms are not showing in the L1 and L2 approval forms. Please check. | 11,595 | 5 | 3 | Closed | Jery Jose P | Moved to inqueue while approval | Product | Clarification | null | Performance Management | null | null | 2021-03-27T16:27:48+05:30 | 2021-04-16T12:55:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11594, Hi Jery Jose P, As per the query ,We have understood that Employee self appraisal transaction is n... |
1,526 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri ... | 11,596 | 5 | 3 | Closed | Rishi Ranka | tried to approve from our end through forms pending for approval as we could not see any failed transactions of Bank details for the mentioned employee,transaction got submitted successfully, | Product | Clarification | null | Employee Information | null | null | 2021-03-27T22:58:26+05:30 | 2021-04-13T15:32:10+05:30 | ask.adrenalin@myadrenalin.com, pradeep.kumar1@groupm.com | ask.adrenalin@myadrenalin.com, pradeep.kumar1@groupm.com | pradeep.kumar1@groupm.com | null | null | Service Request | Hi Rishi Ranka, Please connect on the below Link to check on the reported concern where bank details are moving to failed Transaction. https://us02web.zoom.us/j/87217785976?pwd=anEvUVp2a3NBKzBRaVBiTmRzWGs5Zz09 Regards Wasim, Hi Rishi Ranka, As discussed,please be informed we tried to approve from our end... |
1,527 | The below employee raised request in APL server before bifurcation. Now he was unable to apply or reject.Please remove from backend. APHSC0195 | 11,597 | 5 | 1 | Closed | Tirupathiraju | service request for clean up done | Customization | Data Correction | null | Loans | null | null | 2021-03-28T11:13:28+05:30 | 2021-04-01T17:19:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, Sure, we will do the Salary Advance Entry clean up for the shared employee and update you. ... |
1,528 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Lee-Anna is getting an error while trying to generate the appraisal report while its working for me (Self Appraisal Record in Report)…c... | 11,598 | 4 | 1 | Resolved | Amit Sangha | clarification | Product | Clarification | null | Performance Management | null | null | 2021-03-28T13:15:56+05:30 | 2021-03-31T12:27:58+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, nidheesh.k@myadrenalin.com, leeanna.nussbaumer@ghobash.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, nidheesh.k@myadrenalin.com, leeanna.nussbaumer@ghobash.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, nidheesh.k@myadrenalin.com, leeanna.nussbaumer@ghobash.com | null | null | Clarification | ?Hi Mam, Actually this error occurs sometimes on fetching the report due to a network connectivity delay with report tool& data tool. Request you to try taking the report now and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSys... |
1,529 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please move the goals/appraisal hierarchy for 5115 to 5047 (Asghar ali) for both levels. Pls confirm once done so that he can compl... | 11,599 | 5 | 1 | Closed | Amit Sangha | actor change | Product | Data Correction | null | Performance Management | null | null | 2021-03-28T13:20:16+05:30 | 2021-04-13T10:50:14+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com | null | null | null | Service Request | ?Hi Amit, Below changes has been done. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Sarava... |
1,530 | Dear team, Please find the attached error reflecting while downloading SALARY REGISTER FOR CURRENT MONTH REPORT. Urgency pls | 11,600 | 5 | 4 | Closed | Tirupathiraju | null | null | null | null | null | null | null | 2021-03-28T20:14:07+05:30 | 2021-03-28T20:44:44+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, , Now working,Thank you |
1,531 | Mr. Sriharsha R (Emp ID - 102208) is unable to approve forms through smart approval button, it shows blank. Screen shot attached for your reference. Please do the needful. Please note: This issue is getting repeated for the 3rd time to the same employee. | 11,601 | 5 | 3 | Closed | Pradeep Kumar Swain | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | 2021-03-29T09:39:22+05:30 | 2021-05-05T09:49:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, The reported employee doesn't have a pending for basic forms like Leave re... |
1,532 | 106565 had submitted his Self Appraisal and the same was approved by his reporting manager 101046. But it is not reflecting in the functional manager's approval page. When we checked the "Forms raised by me" in 106565's login. It says Self Appraisal is pending with reporting manager. But we couldn't find the same i... | 11,602 | 5 | 4 | Closed | Albert D | transaction got failed | Product | Clarification | null | Performance Appraisal | null | null | 2021-03-29T09:56:16+05:30 | 2021-04-13T10:50:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As discussed over the call, for employee 106565 self appraisal is in pending with 101046 while approv... |
1,533 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay, Have checked and still their net salary is not tallying with actual salary released report. Please check and revert on the same. [cid:ima... | 11,603 | 5 | 1 | Closed | Sujatha | Clarification Provided | Product | Clarification | null | Salary | null | null | 2021-03-29T10:06:30+05:30 | 2021-04-13T18:50:18+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, naineshg@efl.global, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, naineshg@efl.global, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | naineshg@efl.global, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Sujatha, As per the Income tax rule if the gross income of employee is changed and if the taxable income is Rs.24 then it was rounded to nearest 10 rupees as Rs.20 and if the taxable income is Rs.25 then it was rounded to nearest 10 rupees as Rs.30. Note : As per Income act Section, 288A system is rounding o... |
1,534 | Salary Register for current month didn't get extracted as the alert message "Length cannot be less than zero : Invalid parameter length" | 11,604 | 5 | 1 | Closed | Tirupathiraju | restarted the services and deleted the cookies | Product | Clarification | null | Payroll Setup | null | null | 2021-03-29T10:17:25+05:30 | 2021-03-29T10:17:26+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-03-29 04:47:25 UTC |
1,535 | Dear Team, Please reopen the below Employee F&F in Feb-21 AOI1683 Sudheer AP Kindly do the needful at the earliest . Thanks & Regards Madhukara H S | 11,605 | 5 | 3 | Closed | Madhukara H S | null | Product | Clarification | null | Salary | null | null | 2021-03-29T10:42:40+05:30 | 2021-04-13T11:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Please join the below session link. https://fastsupport.gotoassist.com/18... |
1,536 | Hi Team, We have approved all the tax declaration but in the dropdown it shows as 5 is pending. Request you to rectify the same from back-end. Contact person- Rajesh : 9108025503 Regards Abbas | 11,606 | 5 | 3 | Closed | Mirza Abbas | double submit transaction | Product | Data Correction | null | Tax | null | null | 2021-03-29T10:56:15+05:30 | 2021-04-08T12:03:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, When checking the reported query from our end, we found that the employee has done a double submit... |
1,537 | Kindly mark below pending clearance as "Completed". Due to non availability of authorities & delay in process, please do this from back end. 1. Employee Name - CCS00201 Kalpana Approver - CCS00263 2. Employee Name - CCS00395 Sathish Kumar Approver - CCS00011 3. Employee Name - GIS00018 Narendran Kattar Appr... | 11,607 | 5 | 2 | Closed | Nithya K | data correction done | Product | Data Correction | null | Separation Management | null | null | 2021-03-29T10:59:11+05:30 | 2021-03-30T10:39:53+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, We will do the requested changes in system and then update the status for the same. ... |
1,538 | We are facing the huge performance issue Kindly check and update at the earliest | 11,608 | 5 | 4 | Closed | Vidyasagar | no slowness observed currently | Product | Configuration | null | Employee Information | null | null | 2021-03-29T11:55:10+05:30 | 2021-04-02T18:23:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We are unable to find any blocking sessions in AHEL Server. If it is in APL Server, request ... |
1,539 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Good morning; I am trying to print off self-appraisals and am getting this error. I was able to do 5 and then this started. Please assist with cor... | 11,609 | 5 | 1 | Closed | Lee-Anna Nussbaumer | clarification | Product | Clarification | null | Performance Management | null | null | 2021-03-29T13:16:55+05:30 | 2021-03-31T12:27:22+05:30 | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, leeanna.nussbaumer@ghobash.com | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, leeanna.nussbaumer@ghobash.com | amit.sangha@abaninvestment.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com | null | null | Clarification | This ticket is closed and merged into ticket 11598 |
1,540 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Vikram Dasarathan(SX6) is trying to approve the resignation in the system. But he is getting the error message as employee reason. Kindl... | 11,610 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Separation Management | null | null | 2021-03-29T14:22:45+05:30 | 2021-04-16T20:50:11+05:30 | ask.adrenalin@myadrenalin.com, vikram.dasarathan@intellectdesign.com | null | vikram.dasarathan@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, Post analysis we understood that none of resignation transaction is pending in the below mentioned approvers queue. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links ... |
1,541 | Need report of Employee History | 11,611 | 5 | 2 | Closed | Gaurav Narang | Backend Data extract | Product | Service Request | null | Job Data | null | null | 2021-03-29T14:31:37+05:30 | 2021-04-13T18:50:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, Kindly join the below connection to work on the reported query. https://fastsupport.gotoass... |
1,542 | Dear Team, Please go through the Screenshot | 11,612 | 5 | 2 | Closed | Tirupathiraju | configuration was not completed by team who migrated server | Product | Configuration | null | Setup HRMS | null | null | 2021-03-29T15:19:57+05:30 | 2021-04-01T17:18:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear TirupatiRaju, Please provide us sometime, since we need to verify with the internal team, as we presume th... |
1,543 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, request you to share the effect date for the attached list. -- This e-Mail may contain proprietary and confidential informa... | 11,613 | 5 | 1 | Closed | Balaji Damodaran | Guided him on employee basic info update | Product | Service Request | null | My Information | null | null | 2021-03-29T16:44:49+05:30 | 2021-04-14T15:49:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As discussed we have given the effective date from backend to update the comtract end date using employee basic info update. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,544 | We have made deactivate below mentioned staff in final closure form. As per workflow should be approved by CCS00391. Employee ID - RAS00294 Still it is showing as pending, but not reflected in approver(CCS00391) page. Please check the same & do the needful. | 11,614 | 5 | 2 | Closed | Nithya K | data has stuck in the queue | Product | Data Correction | null | Workflow | null | null | 2021-03-30T09:26:31+05:30 | 2021-03-30T14:05:27+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, As discussed over through the phone call, checked the same, mentioned error has been rectified. |
1,545 | Initiated "HR Activity" clearance to below employee, the activity is showing as pending with CCS00364 but in approver (CCS00364) form it is not reflected. Please check the same & rectify it. | 11,615 | 5 | 2 | Closed | Nithya K | removed the queue data for the mentioned employee | Product | Data Correction | null | Separation Management | null | null | 2021-03-30T09:32:46+05:30 | 2021-03-30T14:05:47+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Employee ID - AAW01144, As discussed over through the phone call, checked the same, mentioned error ha... |
1,546 | Dear Team, Kindly reset the password for below employee mobile app password in a urgent basis. 1660032 Manjunath S | 11,616 | 5 | 4 | Closed | Antony Martin Depores | Password reset done | Product | Configuration | null | Employee Information | null | null | 2021-03-30T09:36:05+05:30 | 2021-04-14T09:48:43+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Antony, Based on your request, we have reset the password for the reported employee (1660032 ) to "adnet2008". ... |
1,547 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Below employees finance active owner is not yet changed and it was conveyed by washim that it's already been changed by him.Pls check it and resolve on pr... | 11,617 | 5 | 3 | Closed | Gyanamayee Swain | Backend Update on separation tables and Sep activity Tables | Product | Data Correction | null | Separation Management | null | null | 2021-03-30T09:36:07+05:30 | 2021-04-14T15:49:50+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee Swain, Noted on your query, we will connect shortly once we have scheduled the activity through Any desk and resolve the same. Regards Wasim, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is sa... |
1,548 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Employee (890003^Khushal Singh Jena) was official tour for 26th March, hence could not punch IN or OUT for the date. However the attendance reminde... | 11,618 | 5 | 1 | Closed | Sonali | leave clarification | Product | Clarification | null | Employee Information | null | null | 2021-03-30T09:36:54+05:30 | 2021-04-14T11:49:40+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Sonali, For the below query, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, The reported employee raised permission on 26 Mar 2021 after he cancels leave permission 27 mar 2... |
1,549 | I have entered wrong value by mistake , now i am not able to correct the value | 11,619 | 5 | 3 | Closed | Divya N | Loan has been closed from back end because employee paid amount in offline | Product | Data Correction | null | Loans | null | null | 2021-03-30T09:40:00+05:30 | 2021-04-14T12:50:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/246833601 Thanks and... |
1,550 | Emp#003537 - Ananda Kumar A has applied for 2 days (From 21 to 22 Mar 2021) leave but while approving message "But on recalculation it's 3 days and as there might be change in leave rules" Emp#003859 - Madurai J has raised leave for 1 day (05 Mar 2021) but it is displaying Total No Of Leave days as 2 | 11,620 | 5 | 3 | Closed | Chittibabu M | intervening weekly off is set as yes | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-30T09:57:12+05:30 | 2021-04-14T16:49:28+05:30 | chittibabu.m@gmpens.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query , We have understood that there is error in leave request approval. We will check the qu... |
1,551 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check as attached employees are not coming in this report. Report - PMS Goals Summary Matrix Report_611 Thanks & Regards, Jatinder Kumar Shar... | 11,621 | 5 | 3 | Closed | Jatinder Kumar Sharma | PMS report code correction (RPT_DV_GOAL_SUMMARY_TEST611) | Customization | Data Correction | null | Customization Reports | null | null | 2021-03-30T10:19:10+05:30 | 2021-04-14T13:48:55+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Software Problem | Hi Jatinder Kumar Sharma, On our analyses on the reported query, we have observed that for the reported employees, we had done the Mid Appraisal data clean up based on your request, hence for those employees, in the report PMS GOALS SUMMARY MATRIX REPORT 611, the MID APPRAISAL data will be the FINAL APPRAISAL data. ... |
1,552 | error occur when we are deactivate mention employees. Record Resignation/Deactivation Already Has Been Initiate while trying to insert. Employee ID Separation Type Resignation Reason Authorised Signatory Resignation Letter Date Reque... | 11,622 | 5 | 2 | Closed | Sandeep Jangid | Approve the triggered activities to do the employee deactivation | Product | Clarification | null | Separation Management | null | null | 2021-03-30T10:20:31+05:30 | 2021-03-30T17:28:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, error occur when we are deactivate mention employees. Record Resignation... |
1,553 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, 890852-Kiran Roy left on 26-Feb-21, but still her tax is getting deducted for March 2021 in Horizontal Tax Computation report, how this is ... | 11,623 | 5 | 1 | Closed | Sonali | data correction | Product | Data Correction | null | Tax | null | null | 2021-03-30T10:40:44+05:30 | 2021-04-15T19:48:32+05:30 | srujana.m@myadrenalin.com, ashok.gaikwad@bicworld.com, ask.adrenalin@myadrenalin.com | null | srujana.m@myadrenalin.com, ashok.gaikwad@bicworld.com | null | null | Clarification | Hi Sonali, For the below query, We have understood tax getting calculate the below-mentioned employee, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have found and resolved the issue from our end, Now your end takes the "H... |
1,554 | For March 2021 payroll month, system has deducted leave for third late mark employees as well as also given LOP for those days in payroll integration. | 11,624 | 5 | 4 | Closed | Vicky Shah | procedure optimized | Product | Patch Deployment | null | Salary | null | null | 2021-03-30T10:51:07+05:30 | 2021-04-27T11:23:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vicky, As discussed over the call, we will have shared the zoom connectivity to analyze the concern rais... |
1,555 | for February 2021, Jaipur unit PE paygroup staffs payslip showing wrongly. | 11,625 | 5 | 4 | Closed | Kalyani | data has been processed and uploaded in system | Product | Data Correction | null | Salary | null | null | 2021-03-30T10:53:49+05:30 | 2021-04-14T13:48:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, As per the reported query, we understood that the payslip is showing wrong amount. ... |
1,556 | Hi, When we run the pay process it is not running. Today we have to upload our payroll. Please look at it as urgent. Regards, Subhendu | 11,626 | 5 | 4 | Closed | Subhendu China | SQL Server Agent was not stopped hence the mentioned issue occurred. we have restarted the same and now the issue has been resolved | Product | Clarification | null | Salary | null | null | 2021-03-30T11:39:16+05:30 | 2021-04-05T11:08:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, As we have checked, the SQL Server Agent was not stopped hence the mentioned issue occurred. we... |
1,557 | Hi Team, We see a entry in forms pending for your approval in MM017565 ^ Jitender Kumar, but are not able to view the details. Please look into it. Thanks, Ansu Singh | 11,627 | 5 | 3 | Closed | Ansu Singh | duplicate entry occurs due to double submit | Product | Data Correction | null | Goal Management | null | null | 2021-03-30T11:56:36+05:30 | 2021-03-30T14:12:49+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that forms pending for your approval count is showing but transaction i... |
1,558 | Hi Team, Request you to update the tax for attached list of employees from backend. The tax updated should not appear in paysheet and reflect only in ITCS tax deducted till date column. For any qiaries contac Rajesh : 9108025503 | 11,628 | 5 | 4 | Closed | Mirza Abbas | Gross Pay IT | Product | Clarification | null | Payroll Setup | null | null | 2021-03-30T12:03:01+05:30 | 2021-04-08T12:04:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, We have taken the call with Mr. Rajesh, we understood that Stock option and Sweat Equity Plans sho... |
1,559 | Hi Team, Below employee is not able to access to adrenalin tool. please check and help. Attached the email for your reference. Regards, Banu Simon | 11,629 | 5 | 3 | Closed | Banu Simon | the account has unlocked after the mentioned timings in system | Product | Clarification | null | Application Access Management | null | null | 2021-03-30T12:15:24+05:30 | 2021-04-14T13:48:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 seen_articles: "[\"44001782157\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As discussed over the phone, the user account has been locked till 26th mar 2021 14:16 after that it will be automat... |
1,560 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Address for new joiners are not coming correct, pls call to discuss on urgent basis. Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - Hum... | 11,630 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarifications | Product | Clarification | null | Employee Information | null | null | 2021-03-30T12:45:20+05:30 | 2021-04-22T12:49:06+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, As discussed over the phone, we will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, We are working on the reported query, will update the status on ticket id 11811 Thanks & Regards, Mohamed Moosa A |
1,561 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls confirm. Regards Jatinder Sharma 70094-81180 From: Jatinder Kumar Sharma Sent: Tuesday, March 30, 2021 10:19 AM To: ask.adrenalin@myadre... | 11,631 | 5 | 2 | Closed | Jatinder Kumar Sharma | clarification | Customization | Clarification | null | Customization Reports | null | null | 2021-03-30T12:45:44+05:30 | 2021-04-14T13:49:00+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported query and update you the status on TICKET : 11621 Thanks & Regards, Mohamed Moosa A |
1,562 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] We are again facing issues with leaves configuration..this needs to be resolved with a permanent fix. Regards, Amit Sangha [cid:image8a35... | 11,632 | 5 | 1 | Closed | Amit Sangha | Configuration incorrect | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-30T12:56:37+05:30 | 2021-05-11T15:49:29+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, venkateswaran.c@myadrenalin.com, elton.dasilva@abaninvestment.com, amit.sangha@abaninvestment.com, bharath.p@myadrenalin.com, charanraj.s@myadrenalin.com, prameela.f@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, venkateswaran.c@myadrenalin.com, elton.dasilva@abaninvestment.com, amit.sangha@abaninvestment.com, bharath.p@myadrenalin.com, charanraj.s@myadrenalin.com, prameela.f@myadrenalin.com | elton.dasilva@abaninvestment.com | null | null | Clarification | Hi Amit Sangha, We will validate the reported query on Maternity Leave and its configuration. We will do our analysis on the leave balance issue for the ML leave type. Regards, Venkateshwaran Manager - Adrenalin Support, Hi Amit, Last week we changed the Leave configuration in order to correct the doubl... |
1,563 | Employees are applying Salary Advance for existing advance even Salary Advance Multiple configuration is marked as No And IFSC Code is Mandatory even if we do not update any value in this field also accepting | 11,633 | 5 | 3 | Closed | Vidyasagar | currently there is no option however it will be taken as CR post confirmation | Customization | Configuration | null | Loans | null | null | 2021-03-30T13:07:16+05:30 | 2021-04-15T20:48:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We will analyze the concern raised on user is able to raise Salary Advance request even when exi... |
1,564 | Dear Team had tried to create a new report from I report but Facing Error requesting you Support for the Same | 11,634 | 5 | 4 | Closed | Vinoth Kumar | ireporter creation done | Product | Clarification | null | Setup Reports | null | null | 2021-03-30T13:41:20+05:30 | 2021-05-14T14:49:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.57 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vinoth Kumar, As discussed over the phone, we have taken the session and guided you for creating the ire... |
1,565 | In forms pending for Approval, employee Nilesh Chonkar - C152031 can see 1 separation activity is pending for approval. However when he clicks on it then it says No records found | 11,635 | 5 | 2 | Closed | Esha Patil Padwal | Data issue | Product | Data Correction | null | Separation Management | null | null | 2021-03-30T14:09:34+05:30 | 2021-04-07T23:09:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, Thanks for sharing your queries on fresh desk. We will check transactional data at ... |
1,566 | Hi, Employee Shalini's Adrenalin Max app is locked and she is unable to login. Request you to assist | 11,636 | 5 | 3 | Closed | Esha Patil Padwal | Data correction due to app gets lock | Product | Data Correction | null | null | null | null | 2021-03-30T14:23:18+05:30 | 2021-04-19T19:56:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, As reported query says, mobile app has been locked for an employee, hence we will get con... |
1,567 | Enclosed a list for your reference. For this list, City is wrongly mapped in the Adrenalin. I have mentioned the correct City in the attachment. Please do the changes | 11,637 | 5 | 3 | Closed | Albert D | City updated | Product | Data Correction | null | Job Structure | null | null | 2021-03-30T14:30:27+05:30 | 2021-04-14T18:49:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the reported query, we understood that the city changes needs to be done. We will check the da... |
1,568 | Dear team, Please find the attached Screenshot and check. | 11,638 | 5 | 3 | Closed | Tirupathiraju | we observed procedure was recently changed hence moved from apl to ahel | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-03-30T14:31:56+05:30 | 2021-04-05T17:51:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, We will analyze the concern raised on unable to extract the "Leave Balance report" and share t... |
1,569 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-I cant access this report…can you please resolve it as I have been asking for this report for my appraisal work. Regards, Amit [... | 11,639 | 5 | 1 | Closed | Amit Sangha | access has been provided | Product | Configuration | null | Salary | null | null | 2021-03-30T14:32:00+05:30 | 2021-05-11T15:49:30+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, venkateswaran.c@myadrenalin.com | null | null | Clarification | null |
1,570 | For the enclosed LOP cases, PF Computation is wrong. Kindly check it. | 11,640 | 4 | 4 | Resolved | Albert D | in SP_HRMS_integ intergartion is failed once corrected now LOP is integrated after doing pay process again PF is calculated properly | Product | Patch Deployment | null | Pay process | null | null | 2021-03-30T14:43:45+05:30 | 2021-03-31T11:38:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the query , We have understood that for this PF is not calculated for all the employees who ha... |
1,571 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Need to change active owner through manage prole player. Need to assign the same mapping to other active owner. Gyanamayee Swain HR IT Consulta... | 11,641 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-03-30T16:42:57+05:30 | 2021-04-14T17:49:37+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, We have guided over remote session on the required mapping and it has been done successfully. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
1,572 | Dear Tea, Pl find below screenshot where employee (22303) having band B1 is having 15k eligibility instead of 25k asper the configuration. Kindly share RCA & fix this from backend. | 11,642 | 5 | 3 | Closed | Madan Mohan | reimbursement eligibility value is not changed. | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-03-30T16:56:37+05:30 | 2021-04-14T20:51:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11560, Hi Madan Mohan, As per our observation, the employee grade has been changed effective from 29 jan 2021. W... |
1,573 | In the final settlement sheet of Mr. Chandrakumar we are getting incorrect calculation on Leave encashment for Settlement. We have uploaded Rs. 280133/- through "Salary upload-variable, but in the F&F calculation sheet its reflecting Rs. 263142/- Screen shot and F&F sheet attached for your reference. Please c... | 11,643 | 5 | 4 | Closed | Pradeep Kumar Swain | Provided the clarification | Product | Clarification | null | Salary | null | null | 2021-03-30T17:18:32+05:30 | 2021-03-31T09:47:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, For Leave encashment, The adjustment amount should be given through the sa... |
1,574 | Please let us know from which part of contact number filed is taken for the view BDA_VIEW_EMPLOYEE | 11,644 | 5 | 3 | Closed | Senthil kumar M S | taken the OCntact details from work mobile number . Made field as mandatory | Product | Clarification | null | Job Data | null | null | 2021-03-30T17:29:22+05:30 | 2021-04-16T11:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Attachments for reference, Hi Senthil kumar M S, As per the query ,We have understood that emplo... |
1,575 | We require an intimation from HRIS system in all cases as soon resignation is recorded by end user in system to below users / ids for de-provisioning process. | 11,645 | 5 | 2 | Closed | Vasudev Tyagi | Clarification provided over the workflow defined | Product | Configuration | null | Separation | null | null | 2021-03-30T17:35:37+05:30 | 2021-05-01T12:49:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev ... |
1,576 | For 116807, no due is pending with any of the due clearance activity owner but in the final closure form it shows "Transaction is pending for approval". For 109804, it says due clearance is pending with 101099, but it is not showing in the activity owner's ID. Kindly resolve both the issues | 11,646 | 5 | 4 | Closed | Albert D | failed transaction | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-30T18:17:46+05:30 | 2021-04-16T15:51:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, We have taken session and working on this query. Please provide us some time we will update you the st... |
1,577 | Hi, NDC is reflecting twice for Sakshi Shania_10190 in Sahil Samant's_6564 "forms pending for your approval" form. Please check and rectify the same asap. | 11,647 | 5 | 2 | Closed | Rashmi Deshpande | duplicate trigger to activity owner for same employee, cleared data from backend | Product | Data Correction | null | Separation Management | null | null | 2021-03-30T18:30:20+05:30 | 2021-03-31T09:17:19+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As informed, we have cleared the duplicate clearance which was pending with activity owner. ... |
1,578 | Hi, Please delete below mentioned Letter Types from "Document Designer - Open Active" category. Note: We don't want to make them Inactive. We want to permanently delete them from the system. Appointment Letter Benefit Letter Brand Compliance Letter – Central - AND Brand Compliance Letter – Central – Glob... | 11,648 | 5 | 3 | Closed | Rashmi Deshpande | Removed from letter master table, took a safe table before removing | Product | Service Request | null | Setup HRMS | null | null | 2021-03-30T18:49:52+05:30 | 2021-03-31T13:55:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, Please join the below link to check on the feasibility of deletion of requested letter types. ... |
1,579 | Dear Jay, As discussed, Pranjal's (Emp.No.01319) resignation approval pending in Mr. Sudeep Narayan's (Emp.No.01146) Interface portal for his approval. Please move the request to Mr. Abbas's (Emp.No. 01472) interface portal and confirm. Regards, Sujatha Disclaimer Notice: This message (including attachment... | 11,649 | 5 | 1 | Closed | Sujatha | Actor update from backend | Product | Service Request | null | Separation Management | null | null | 2021-03-30T18:53:14+05:30 | 2021-04-15T11:34:04+05:30 | null | null | null | null | null | Service Request | Hi Sujatha, As discussed we have moved the resignation pending approval to the mentioned approver. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, Thanks and noted. Regards, Sujatha , The same has been resolved. Thanks. Regards, Sujatha , Dear... |
1,580 | Hi Team, Please confirm if we can change the notice period from 15days to 90days for these department (IT and Finance) of the candidate during probation period. Please confirm if this input can be auto captured. Regards, Banu Simon | 11,650 | 4 | 2 | Resolved | Banu Simon | position wise suggested | Product | Clarification | null | Manage Employees | null | null | 2021-03-30T19:04:16+05:30 | 2021-03-31T10:34:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, We need some clarifications on the reported query. Hence we will schedule the call at 11:00AM to discuss on the notice days change in s... |
1,581 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumithra & Siva, As discussed, I have checked the leave yearend report. Please find below our remarks: Leave Type Remarks Casual leave CL balance r... | 11,651 | 5 | 4 | Closed | Shweta Ghule Shankarrao | fn_lms_custom_leave_credit function code has been changed from credit value 0.83 to 0.86 for the employees joining on/before 15th of every month. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-03-30T19:58:02+05:30 | 2021-04-15T20:48:12+05:30 | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, deepa.nair@npci.org.in, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, deepa.nair@npci.org.in, gowtham.n@myadrenalin.com | deepa.nair@npci.org.in | null | null | Change Request | Hi Shweta Ghule Shankarrao, We are working on the PL Leave types. Please confirm whether the carry forward is applicable for IPL or not. For Contract PL if truncation is set as yes, all the leaves will be lapsed for the employees. Last year, you have carried out this process manually through leave adjustment debi... |
1,582 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay While raising the Optional holiday, getting the error mail. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena ... | 11,652 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-30T20:27:07+05:30 | 2021-04-16T20:50:13+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | null | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balaji.damodaran@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, We will check the above query regard to leave request issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the employee has raised the OH for friday 02APR and the s... |
1,583 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ++Shagufta Thanks & Regards, Shweta Ghule Singh Senior Associate HRIS [cid:image001.png@01D725A9.A6262F20] From: Shweta Ghule Sent: Tuesday, March 30... | 11,653 | 5 | 3 | Closed | Shweta Ghule Shankarrao | fn_lms_custom_leave_credit function code has been changed from credit value 0.83 to 0.86 for the employees joining on/before 15th of every month.
Customized report working checked for 1st time after 1 year end activity in system. All concerns fixed. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-03-30T21:16:20+05:30 | 2021-04-23T23:49:22+05:30 | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, shagufta.s@myadrenalin.com, deepa.nair@npci.org.in, gowtham.n@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com | deepa.nair@npci.org.in | null | null | Change Request | Hi Shweta Ghule Shankarrao, The credit configuration for both SL and CL has been changed. We have verified the report. We request you to check once and update. We are working on other leave types and we will provide you an update shortly. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Truncation has been s... |
1,584 | Dear support, Kindly check the financial year setting updated in ROOTS Environment. | 11,654 | 5 | 3 | Closed | ROOTS IT | FY Change done | Product | Patch Deployment | null | Payroll Setup | null | null | 2021-03-31T09:23:47+05:30 | 2021-05-04T13:49:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi ROOTS IT, As discussed over the phone, the financial year change will be done through patch deployment in system... |
1,585 | Dear Team, we are trying to change notice period of employee it's change on our side but not show on employee side after correction. employee code - 14048, 19022 | 11,655 | 5 | 2 | Closed | Sandeep Jangid | clarification provided regarding notice period | Product | Clarification | null | Separation Management | null | null | 2021-03-31T09:47:36+05:30 | 2021-04-07T09:31:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11459, Hi Sandeep Jangid, Based on your concern regarding trying to change notice period of employee it's change... |
1,586 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Deepan, All the mentioned associates should have ONLY data upload option only. Regards, Radhakrishnan (RK) [cid:image003.png@01D7262C.00974890]... | 11,657 | 5 | 1 | Closed | Radhakrishnan Ganesan | We have created new group and given the right | Product | Clarification | null | Manage Employees | null | null | 2021-03-31T10:17:45+05:30 | 2021-04-22T18:49:59+05:30 | deepan.m@myadrenalin.com, hr@comquest-brunei.com, anish.s@myadrenalin.com, rameshkumar.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, rk@comquest-brunei.com, adriane.dinainah@comquest-brunei.com, suzanah.chuchu@comquest-brunei.com, zakiah.zakaria@comquest-brunei.com, rohit@comquest-brunei.com, juridah@comquest-brune... | deepan.m@myadrenalin.com, hr@comquest-brunei.com, anish.s@myadrenalin.com, rameshkumar.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, rk@comquest-brunei.com, adriane.dinainah@comquest-brunei.com, suzanah.chuchu@comquest-brunei.com, zakiah.zakaria@comquest-brunei.com, rohit@comquest-brunei.com, juridah@comquest-brune... | hr@comquest-brunei.com, anish.s@myadrenalin.com, rameshkumar.j@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi, We have created new group and given the right. Please validate from your end and raise fresh desk ticket Regards, Deepan.M +91-9940080856 [adrenalin] , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the cont... |
1,587 | While running HSPP Payslip for current month, report not running and session gets logout automatically. Shared the same to Rohit San from adrenalin. | 11,658 | 5 | 4 | Closed | Rakesh Mishra | Clarification provided | Product | Clarification | null | Salary | null | null | 2021-03-31T10:19:37+05:30 | 2021-04-27T12:48:29+05:30 | manoj.jain@hspp.com, gautam.c@myadrenalin.com, rohit.s@myadrenalin.com | manoj.jain@hspp.com, gautam.c@myadrenalin.com, rohit.s@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rakesh Mishra, The upgraded version has not been hand overed to support team. As discussed the issue has been r... |
1,588 | The Empower portal is very slow, everytime i have to logout and login as it is hanging. | 11,659 | 4 | 3 | Resolved | Murali Raju | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | 2021-03-31T10:28:05+05:30 | 2021-03-31T12:49:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Murali Raju, We have checked the reported concern and found that the HRIS port... |
1,589 | Error Message showing as DateTime : 3/31/2021 11:00:31 AM; 'System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. --- AeS.Utility.AdrenalinSystemException: Activity owner not found (or) inactiveAPL15473,APL34076, at AeS.EmployeeSeparation.IL.SepActivityTrg.schedule(... | 11,660 | 5 | 2 | Closed | Vidyasagar | mapping not available | Product | Configuration | null | Separation Management | null | null | 2021-03-31T11:23:59+05:30 | 2021-04-15T20:48:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, From the error message, we understood that the activity owners are not available (or) the employee ... |
1,590 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi pls check urgently as his official email ID in not reflecting in employee dump. Employee_ID FullName Mail_ID 60241 Abhijit Karmakar ... | 11,661 | 5 | 3 | Closed | Jatinder Kumar Sharma | mail id correction | Product | Data Correction | null | Employee Information | null | null | 2021-03-31T11:39:43+05:30 | 2021-04-15T13:49:52+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, On our analyses, we have observed the Employee has updated their contact details without the Company Mail Id, hence the master data has been updated blank mail id and the same is not reflected in the report. Now the same has been rectified through the database, please check the same from... |
1,591 | Hi, Pls mark Do not Rehire to employee code(57545) and confirm once it done. | 11,662 | 5 | 3 | Closed | Vasudev Tyagi | we have updated Do not hire as 'Yes' for the mentioned employee. | Product | Data Correction | null | Separation | null | null | 2021-03-31T11:41:39+05:30 | 2021-04-15T18:48:40+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, ASs per your requirement we will do the changes and update you. Regards, Veerapandian R... |
1,592 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please help. Regards, Radhakrishnan (RK) [cid:image001.png@01D72637.CE710890] From: Mohd Adriane bin Haji Mohd Dinainah <adriane.dinai... | 11,663 | 5 | 1 | Closed | Radhakrishnan Ganesan | Please check now. | Product | Configuration | null | Manage Employees | null | null | 2021-03-31T11:42:13+05:30 | 2021-04-15T13:49:53+05:30 | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, rameshkumar.j@myadrenalin.com, hr@comquest-brunei.com, rk@comquest-brunei.com | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, rameshkumar.j@myadrenalin.com, hr@comquest-brunei.com, rk@comquest-brunei.com | rameshkumar.j@myadrenalin.com, hr@comquest-brunei.com | null | null | Clarification | Hi, Please check now. Regards, Deepan.M +91-9940080856 [adrenalin] |
1,593 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Nitin Salunke T: (+91) 022 - 23029200 Extn: 9054 www.ageasfederal.com<http://www.ageasfederal.com> Ageas Federal Life Insurance Company Limited ... | 11,664 | 4 | 3 | Resolved | Nitin Salunke | Freeze Module option recommended | Product | Configuration | null | Security | null | null | 2021-03-31T11:42:16+05:30 | 2021-03-31T12:29:13+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Nitin Salunke, With reference to our discussion, please make use of the Freeze Module option which will not allow the employees to raise Leave requests, Please select Transaction and then submit the same. Regards Wasim |
1,594 | Dear Team, how to use iReporter. please guide me. | 11,665 | 5 | 2 | Closed | Sandeep Jangid | Clarification provided ireporter | Product | Clarification | null | Monthly Reports | null | null | 2021-03-31T11:42:42+05:30 | 2021-03-31T13:21:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed over the phone, Please request you to contact rohit for the ireporte... |
1,595 | Hi Team, Could you check the possibility of Hiding two drop down from the miscellaneous field in employment details form: 215 Medical Scribing Operations 220 Coding Svcs Thanks, Ansu Singh | 11,666 | 5 | 3 | Closed | Ansu Singh | Clarification given | Product | Clarification | null | Employee Movement | null | null | 2021-03-31T11:51:30+05:30 | 2021-04-15T14:49:24+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you would like to hide mentioned drop down option which is present... |
1,596 | Sukriti Sethi (P3059) raised Intercity claim but she forgot to add a bill and her Reporting manger Reject the same. now she unable to re-apply or edit the same claim request. Kindly check and help for the same | 11,667 | 5 | 2 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Claims & Reimbursement | null | null | 2021-03-31T11:53:54+05:30 | 2021-04-16T10:50:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, we understand that the Sukriti Sethi (P3059) raised Intercity claim but she forgot to add... |
1,597 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, The below employment status reflecting 0 in the QCR_109 report. Hence request you to update the employment status as mentione... | 11,668 | 5 | 1 | Closed | Balaji Damodaran | Employee status update through backend | Product | Service Request | null | Employee Movement | null | null | 2021-03-31T11:54:42+05:30 | 2021-04-16T19:49:09+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, We will analyse the issue for the reported employees on employment status showing as 0 and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As requested we have updated the mentioned employees status as given be... |
1,598 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Few of the bookmarks are not captured in the mail trigger. Please help. Thanks Balaji.Damodaran | Human Resources | Intellect De... | 11,669 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Separation Management | null | null | 2021-03-31T12:01:06+05:30 | 2021-04-27T22:48:44+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, We will check the bookmark issue with regard to resignation escalation and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we can connect on Thursday to work on the mail content builder quer... |
1,599 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team , Please help refer the correction required column in the below table . Please help correct / Update the records of below employees in... | 11,670 | 5 | 1 | Closed | Vivek Raj | Data correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-31T12:28:09+05:30 | 2021-04-15T19:48:36+05:30 | ask.adrenalin@myadrenalin.com, mohamed.shariff@ayefin.com, palak.sodhi@ayefin.com | ask.adrenalin@myadrenalin.com, mohamed.shariff@ayefin.com, palak.sodhi@ayefin.com | mohamed.shariff@ayefin.com, palak.sodhi@ayefin.com | null | null | Service Request | Hi Vivek Raj, As per the below request, we will check the feasibility of updation of the below data and update you. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai... |
1,600 | Dear Team, Please provide All the CTC reimbursement component along with effective date which are part of CTC only for the FY 2020-21. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 00... | 11,671 | 5 | 1 | Closed | Anoopsingh | Column not mapped in CRS table | Customization | Clarification | null | Claims and Reimbursments | null | null | 2021-03-31T12:30:18+05:30 | 2021-04-16T19:49:09+05:30 | neerajbhardwaj@globecapital.com, anoopsingh@globecapital.com | neerajbhardwaj@globecapital.com, anoopsingh@globecapital.com | neerajbhardwaj@globecapital.com | null | null | Clarification | Hi Anoopsingh, We will send you a connection to fetch the data from backed and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and understood that the for the claim CTC conveyance reimbursement Bill number and Date ... |
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