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1,601 | Dear Team, Please provide us Form 16 data so that we can check all the detail like salary, investment etc.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.5... | 11,672 | 5 | 1 | Closed | Anoopsingh | Report clarification | Product | Service Request | null | Payroll Management | null | null | 2021-03-31T12:46:43+05:30 | 2021-04-20T18:50:33+05:30 | neerajbhardwaj@globecapital.com | null | neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, We will send you a connection to work on the reportes query and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, As discussed we request you to please extract the annexure 1 and annexure 2 report with regard to salary de... |
1,602 | Dear Jay, As per our today morning discussion, EL leave balance wrongly shown in Interface for Emp.No.00184 (C. Ashok Kumar). Please check and revert on the same immediately. Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not t... | 11,673 | 5 | 1 | Closed | Sujatha | Leave credit wrongly in Jul month and the same has been corrected | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-31T12:49:11+05:30 | 2021-04-15T19:48:39+05:30 | naineshg@efl.global | naineshg@efl.global | naineshg@efl.global | null | null | Software Problem | Hi Sujatha, As discussed we are working on the EL issue for reported employee and we will share you the updates shortly. Regards, Jayakrishnan. N Product Support, Hi Sujatha, Post anaylsis we understood that in JUL2020 the leave credit configuration has some changes and for the m... |
1,603 | For few employees we observed the PF is wrongly calculated in settlement entry process. Employee: 4446 & 10664 | 11,674 | 5 | 3 | Closed | Vicky Shah | uncommented the hard coded query added earlier | Product | Patch Deployment | null | Salary | null | null | 2021-03-31T13:02:44+05:30 | 2021-04-12T10:19:05+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Dear Vicky, As discussed over the call, we will schedule the activity by tomorrow morning, analyze the co... |
1,604 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Requesting you to change line no. 4 in offer letters temp of below temps only, - Offer_esic_SrCO_revisedLC - Offer_3lac_S... | 11,675 | 5 | 1 | Closed | Saurabh Soni | Document designer - format changes | Product | Service Request | null | Offer Management | null | null | 2021-03-31T13:26:35+05:30 | 2021-04-12T13:54:15+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Saurabh Soni, As per the request, we will check and change the below line in the below offer letter templates. Please give us some time we will change and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
1,605 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please assist on immediate basis to resolve below issue for case 114081 - Samantha Joy. We want to rehire this employee however facing pr... | 11,676 | 5 | 3 | Closed | Pallavi Karekar | Changed Is-Summary Framework required to Yes for Activty Owner Approval Form. | Product | Service Request | null | Setup HRMS | null | null | 2021-03-31T13:48:05+05:30 | 2021-04-15T18:36:29+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Change Request | Hi Pallavi Karekar, With reference to our discussion,we have now provided the Rights to your ID to change the Activity to Completed through Activity Owner approval form on behalf of the reporting Managers, and the same has been confirmed from your end. Regards Wasim, Thanks Wasim. Pallavi HR Operations ... |
1,606 | Hi, PFA the list whose PD needs to be updated from backend: Renuka Poojary (7011) - Retail Business Sontayana Rupavathi (9355) - Retail Business Pankaj Gehlot (10358) - Retail Business Thanks, Rashmi D | 11,677 | 5 | 3 | Closed | Rashmi Deshpande | Service request | Product | Data Correction | null | Employee Information | null | null | 2021-03-31T13:59:19+05:30 | 2021-04-01T13:12:19+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11648, Hi Rashmi, We will connect around 3 PM and do the requested changes for mentioned employees. ... |
1,607 | unable to login all employees in Adrenalin max on mob application. | 11,678 | 5 | 4 | Closed | Sandeep Jangid | get an update from rohit and team | Product | Clarification | null | Job Data | null | null | 2021-03-31T14:01:50+05:30 | 2021-04-07T09:30:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11655, Hi Sandeep Jangid, Based on your concern, unable to login mobile application, Please do check and confirm... |
1,608 | Shweta Madan (P0687) HR raised an E.Code yesterday and it moved to Satish’s tray for approval. Since he was on leave, and She pulled it back. Now, it’s not reflecting in Arushi’s HRMS in “Employee Creation”. Please allocate to Arushi Sharma's (P2757) tray also so that she can raise the E.code and Shweta Madan can appr... | 11,679 | 5 | 1 | Closed | Pratap Singh | Clarification | Product | Data Correction | null | Employee Information | null | null | 2021-03-31T14:48:42+05:30 | 2021-04-05T17:10:09+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, we will check the below cases as it’s not reflecting in Arushi’s HRMS in “Employee Creati... |
1,609 | The source of below cases is to be changed in HRMS Employee Name E.Code Current Source Source to be changed Varun Sah P3127 Consultant - Jobbuzz Job Site - Naukri Sandeep Yadav P3041 ... | 11,680 | 5 | 2 | Closed | Pratap Singh | Data correction | Product | Data Correction | null | Offer Management | null | null | 2021-03-31T14:52:46+05:30 | 2021-04-01T15:59:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11679, Hi Pratap Singh, As per the request, we will check the feasibility and update The source of below cases is... |
1,610 | Password is not accepting and becomes locked | 11,681 | 5 | 3 | Closed | Surendra Kumar | Abhishek Ram (P3103) has given Password Generate for all the Employees around 12:50 P.M | Product | Data Correction | null | Setup HRMS | null | null | 2021-03-31T15:00:57+05:30 | 2021-04-09T16:46:11+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will check and reset the password and update you. Employee code - P1757 Thanks & Reg... |
1,611 | Clean up Employee PMS Letter which are created on todays date because emp confirmation date is coming as updated date APL22609 APL21952 APL24056 ... | 11,682 | 5 | 3 | Closed | Vidyasagar | clean up done based on requisition | Product | Data Correction | null | Employee Information | null | null | 2021-03-31T15:28:20+05:30 | 2021-04-10T23:38:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested, we have done the required clean up of only the letters of shared employees. Please v... |
1,612 | Dear Jayakrishnan, As discussed, we have uploaded the difference in one time tax in IT. Please note Onetime tax is flowing in tax computation is in order (attached tax computation sheet for your easy reference), whereas in Horizontal it is showing in balance Tax payable/refundable, do check and revert. EMPLO... | 11,683 | 5 | 1 | Closed | Roseline Judia | Clarification Provided | Product | Clarification | null | Tax | null | null | 2021-03-31T15:45:38+05:30 | 2021-04-07T20:09:59+05:30 | balakumaran.v@myadrenalin.com, naineshg@efl.global, sivas@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, naineshg@efl.global, sivas@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, naineshg@efl.global, sivas@efl.global, gsujatha@efl.global | null | null | Clarification | Hi Roseline Judia, Post analysis we understood that the mentioned employees comes under tax slab post leave encashment and as per your request we have removed their month tax to nullify the same. Now the month tax is same as while releasing the salary however the same will get impact on tax entry. As discussed w... |
1,613 | Hi, A Long Absenteeism mail triggered for left / Resigned employee on last Monday. can you pls check his relieving date was 15th Mar'21. and mail was triggered on 29th Mar'21. Perhaps in system he was live that time but I can not check from front end when his deactivation was done. E Code : 11429. | 11,684 | 5 | 1 | Closed | Bharat Kumar | provided the clarification | Customization | Clarification | null | Time & Attendance Management | null | null | 2021-03-31T15:46:00+05:30 | 2021-04-15T17:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion, we understood that the long absentee notification mail triggered after t... |
1,614 | Dear Iswarya, As discussed, Self-appraisal will be live from Tomorrow onwards. Please make sure that system will be ready in every aspect and form will get live for all employees by tomorrow morning. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th ... | 11,685 | 5 | 1 | Closed | Palak sodhi | Clarification | Product | Service Request | null | Performance Management | null | null | 2021-03-31T15:46:49+05:30 | 2021-04-15T19:48:43+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, As discussed over call, we will check the Self Appraisal readiness through backend. Also will check and confirm whether it will open for all the employees by tomorrow. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3... |
1,615 | empcode 80633 is not coming in payslip process . Dol is march 15 2021 . | 11,686 | 5 | 3 | Closed | N Sreevalli | PROCESS_INACTIVE_HOLD_EMPLOYEES is N | Product | Configuration | null | Payroll Setup | null | null | 2021-03-31T15:51:49+05:30 | 2021-04-15T16:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, Please join the belo... |
1,616 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Please run past dated holiday schedular from 1st Jan 2021 till 31st March 2021 for ASSAM-Holiday Calendar. Regards Harsha J This messa... | 11,687 | 5 | 1 | Closed | Sonali | Run the absent scheduler | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-03-31T15:53:46+05:30 | 2021-04-15T16:49:52+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sonali, As per request. We have run the holiday scheduler to the Assam calendar from our end. Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Resolved , Resolved. Thanks |
1,617 | FYI Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png | 11,688 | 5 | 1 | Closed | Anoopsingh | Clarification Provided | Product | Clarification | null | Tax | null | null | 2021-03-31T15:57:17+05:30 | 2021-04-15T19:48:46+05:30 | null | null | null | null | null | Clarification | Hi Anoopsingh, As discussed you are able to submit self occupied details in tax declaration form without issues. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,618 | Dear Team, Request to create a dummy login for Mr. Wounjoo Lee ( EMP ID- 111111) for the purpose of to approve his reportees leave & other request. ( He is not Doosan Employee he is a Expat) for further clarification please contact us | 11,689 | 5 | 3 | Closed | Antony Martin Depores | null | Product | Data Correction | null | Workflow | null | null | 2021-03-31T16:10:28+05:30 | 2021-04-15T18:06:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,619 | Error occurred while uploading CTC data in system. | 11,690 | 5 | 2 | Closed | Harish Bhosale | Changed Pay process status in Employment data change - additional fields form. | Product | Data Correction | null | Pay process | null | null | 2021-03-31T16:11:07+05:30 | 2021-04-15T18:03:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, We have received your query with respect to CTC Upload and the reported error occurs when an employe... |
1,620 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls change below employee finance active owner. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E... | 11,691 | 5 | 2 | Closed | Gyanamayee Swain | Backend actor change | Product | Service Request | null | Separation Management | null | null | 2021-03-31T16:14:43+05:30 | 2021-04-05T16:56:03+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, As requested, we have moved the Finance clearance of Mr. Siddhesh Nalawade to the activity owner "Ravikumar Palthur". Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Close the ticket. Gyanamayee Swain HR IT Consultant [De... |
1,621 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, As discussed by tonight our truncation process will be happing . post that please share with us leave encashment report from backend. ... | 11,692 | 5 | 3 | Closed | Nitin Salunke | Leave Encashment data verified from backend | Product | Clarification | null | Annual Reports | null | null | 2021-03-31T16:30:38+05:30 | 2021-04-16T08:48:32+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Nitin Salunke, Noted,we will connect tomorrow morning and provide you the Leave Encashment Report. Regards Wasim, Hi Nitin Salunke, With reference to our discussion, we have now provided the Leave Encashment Report for the Year 2021-2022 for all eligible employees, please check the same and confirm us. R... |
1,622 | Dear Team, As discussed over the call, the concern raised on Employee Transfer upload is done, please verify and let us know in case of any concerns. | 11,693 | 5 | 1 | Closed | Vidyasagar | dual records in hrpay | Customization | Patch Deployment | null | Employee Information | null | null | 2021-03-31T16:46:17+05:30 | 2021-03-31T16:46:17+05:30 | tirupathiraju_v@apollopharmacy.org | tirupathiraju_v@apollopharmacy.org | tirupathiraju_v@apollopharmacy.org | null | null | Software Problem | created_by: 2043044612466 time: 2021-03-31 11:16:17 UTC |
1,623 | Hello Team, Below mentioned employee detail is not reflecting in salary register. request you check and resolve on ASAP. Emp. ID: ECWAHM00957 Name: Hemant Kumar Pareek | 11,694 | 5 | 4 | Closed | Humayu Tandurwala | City is null | Product | Data Correction | null | Salary | null | null | 2021-03-31T17:23:19+05:30 | 2021-06-19T11:48:06+05:30 | raghu.t@myadrenalin.com, alapinee.deshmukh@eclinicalworks.com | raghu.t@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As reported query says, employee is reflecting in the salary register in the... |
1,624 | Hi, The confirmation form of M2683 doesn't open during approval at his reporting manager M2683 . Request you help us fix it at the earliest. regards, Pinkiiy Raval | 11,695 | 5 | 3 | Closed | Vaishali Raut | Skill Details has been changed in system after the appraisal initiated | Product | Data Correction | null | Confirmation Management | null | null | 2021-03-31T17:39:46+05:30 | 2021-04-16T11:29:21+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/583125159 Thanks and regar... |
1,625 | Dear Team, Please update below mentioned employees email id in HRIS and confirm. EMPLOYEE_EMPLOYEE_ID EMPLOYEE_LEGAL_NAME Ldap ID NBHC05447 Sanjeev Kumar SanjeeK05447@nbhcindia.com NBHC05493 Tejpal NA tejpal05493@nbhcindia.com NBHC05546 Pa... | 11,696 | 5 | 3 | Closed | Manoj Tiwari | Guided to update Email IDs though Data upload | Product | Clarification | null | Employee Information | null | null | 2021-03-31T17:45:25+05:30 | 2021-04-16T17:50:07+05:30 | archana.guhagarkar@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | archana.guhagarkar@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, As discussed over the call, please update Email IDs of attached employees through Data upload (Email ... |
1,626 | Please change Attendance type from Desk to Security Card of P3146_Shashwat Gangwar. | 11,697 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Absence, Time and Attendance | null | null | 2021-03-31T17:58:46+05:30 | 2021-04-12T10:45:17+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have updated the Attendance type from Desk to Security Card of P3146_Sha... |
1,627 | Dear Vijaya, Please find the attachment and update the "Confirmation Date" in Adrenalin. Employee Id Employee Name Employment Status Date Of Joining Confirmation Date Notice Period 14603 Manash Mudoi Confirmed 09-03-2020 01-Mar-21 60 14907 ... | 11,698 | 5 | 3 | Closed | Sandip Chanda | Confirmation date updated | Product | Service Request | null | Employee Information | null | null | 2021-03-31T18:25:40+05:30 | 2021-04-16T09:48:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11077, Hi Sandip Chanda, As per request, we have updated the confirmation date of the reported employee from ou... |
1,628 | Hi, There are 17 Forms of confirmation appraisal in the list of approver A0777 which are unable to process. Request you to do the needful. Regards, Pinkiiy Raval | 11,699 | 5 | 3 | Closed | Vaishali Raut | employees already confirmed through back end update in the period of Covid -19 | Product | Data Correction | null | Confirmation Management | null | null | 2021-03-31T19:52:38+05:30 | 2021-04-16T11:30:16+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/583125159 Thanks and regar... |
1,629 | Can truncation be stopped for CPL. Clarification required on the below requirement. Can leave balance of employee be accumulated, but not usable by employees and when it reaches 60 and above it can be encashed. | 11,700 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-31T21:42:23+05:30 | 2021-04-15T21:48:20+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-03-31 16:12:23 UTC, Hi Gyanamayee, As explained over the call, the below requirement cannot be achieved in the standard product. If the balance is accumulated for employees, it can be availed as well. Hence, as requested and confirmed by you, the balance of leave type "CPL" wil... |
1,630 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Gowtham, As discussed, can it be possible to add below options in drop down of leave request in adrenalin. Also we need to give this option to spe... | 11,701 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-03-31T21:56:54+05:30 | 2021-04-16T12:55:18+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, As discussed, it can be achieved by giving relevant location mapping while creating these new Leave types in the "Leave Configuration" form. We will schedule a remote session to guide you on the same. We will get in touch with you for scheduling a remote session. Regards, Gowtham. N Product S... |
1,631 | Dear Jay, Please change date of leaving as 18th March 2021 in settlement entry for Smriti sharma (Emp.No.01446) and confirm. Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that... | 11,702 | 5 | 1 | Closed | Sujatha | LWD Update | Product | Data Correction | null | Separation Management | null | null | 2021-04-01T05:58:43+05:30 | 2021-04-16T12:55:22+05:30 | null | null | null | null | null | Service Request | Hi Sujatha, As requested we have updated the DOL from backend for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, The same has been resolved. |
1,632 | Filed staff are facing Sign In error with attendance today Plz resolve the issue as per attached screen shot. urgent support is required please. | 11,703 | 5 | 4 | Closed | Bharat Kumar | null | null | null | null | null | null | null | 2021-04-01T07:32:30+05:30 | 2021-04-01T09:22:41+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
1,633 | truncation not happened | 11,704 | 5 | 4 | Closed | Nitin Salunke | Services restarted and Leave Credit scheduler executed | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-01T08:02:01+05:30 | 2021-04-16T08:48:32+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-01 02:32:01 UTC, Hi Nitin Salunke, With reference to our discussion, services were stopped yesterday at 12:40 manually and hence the Leave Credit has not happened for the employees,we have now executed the same and Credit for PL,CL/SL has been done and the same has been confirme... |
1,634 | Need help to fetch notice period for employees in Employee Details report. | 11,705 | 5 | 3 | Closed | Santanu RoyChowdhury | As discussed, the changes can't be done in the "Employee details report" as it is a standard report.Hence we have created a new ireporter "Employee Details Report New" as per your requiremnet. We have generated the report and it is working fine and same has been confirmed from your end.
| Product | Data Correction | null | Separation Management | null | null | 2021-04-01T08:51:47+05:30 | 2021-04-17T13:49:51+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043099558723 time: 2021-04-01 08:51:47 +0530, Hi Santanu RoyChowdhury, We will initiate connection an... |
1,635 | Need notice period for employees in Employee Details report | 11,706 | 5 | 3 | Closed | Santanu Roy Chowdhury | As discussed, the changes can't be done in the "Employee details report" as it is a standard report.Hence we have created a new ireporter "Employee Details Report New" as per your requiremnet. We have generated the report and it is working fine and same has been confirmed from your end. | Product | Data Correction | null | Personal Data | null | null | 2021-04-01T08:54:43+05:30 | 2021-04-17T13:06:55+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, The same issue has been raised twice. Hence we are closing this ticket. Please refer to... |
1,636 | For APL05338 Salary advance form is not able to raise System not accepting and error coming. (Transaction is pending for approval, cannot modify) | 11,708 | 5 | 1 | Closed | Vidyasagar | clean up done only in workflow and not in module | Customization | Data Correction | null | Loans | null | null | 2021-04-01T10:51:48+05:30 | 2021-04-12T10:35:24+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis, we understood that we have done some clean up for the workflow transactions of this ... |
1,637 | Dear Team, We declared holiday on last Monday 29th Mar-2021 for Chennai & Chennai-IDC location employee, kindly reflect the same in system and let me know once you completed. | 11,709 | 4 | 1 | Resolved | Antony Martin Depores | Holiday scheduler executed for the past date | Product | Configuration | null | Setup Adrenalin | null | null | 2021-04-01T11:48:17+05:30 | 2021-04-01T14:04:37+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; wbx 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Antony Martin Depores, As discussed, we have created a holiday on 29-Mar-2021 for the Chennai calendar and execut... |
1,638 | Dear Divya, In appointment letter & PMS letters bookmarks are not updating properly.Please check | 11,710 | 5 | 4 | Closed | Tirupathiraju | individual bookmarks placed, need to replace with table bookmark | Product | Configuration | null | Employee Information | null | null | 2021-04-01T11:50:16+05:30 | 2021-04-17T10:14:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Request you to please share sample id snapshot for Appointment letter and PMS over the ticket t... |
1,639 | Surdendra Kumar (P1757) not able to raise FOOD Expense claim refer to attached screenshot. Kindly check and fixed the issue | 11,711 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Claims & Reimbursement | null | null | 2021-04-01T11:56:21+05:30 | 2021-04-16T16:50:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Surdendra Kumar (P1757) not able to raise FOOD Expense claim. We w... |
1,640 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls remove mail notification of GAVL operation employees immediately as they are getting mails but they are only available in system for app... | 11,712 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-01T12:13:30+05:30 | 2021-04-16T12:55:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, As discussed, eligibility for leave type has been removed from your end to ensure leave credit does not happen for those employees. If complete emails from Adrenalin need to be stopped for those employees, we can do the same by tagging dummy email id's in the system. Regards, Gowtham. N Prod... |
1,641 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls let me know how we can make mandatory field "Experience certificate" [cid:image001.png@01D726F1.12C3E1C0] Thanks & Regards, Jatinder Kumar Sh... | 11,713 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification on label editor | Product | Clarification | null | Setup HRMS | null | null | 2021-04-01T12:19:25+05:30 | 2021-04-16T15:51:22+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, For the reported query, please refer the below steps to make the required column as mandatory. -->Navigate to the LABEL EDITOR form >>choose Form Name as PAST EMPLOYMENT DETAILS >> choose Label Filter as FORM VALIDATION LABEL -->Then check the label name EXPERIENCE CERTIFICATE which i... |
1,642 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Also education details upload option, [cid:image005.png@01D726F1.46DBC220] From: Jatinder Kumar Sharma Sent: Thursday, April 01, 2021 12:18 PM To:... | 11,714 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification on label editor | Product | Clarification | null | Setup HRMS | null | null | 2021-04-01T12:20:29+05:30 | 2021-04-16T15:51:22+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, For the reported query, please refer the below steps to make the required column as mandatory. -->Navigate to the LABEL EDITOR form >>choose Form Name as EDUCATION DETAILS >> choose Label Filter as FORM LABELS then click on GO -->Then check the label name UPLOAD which is 19th and... |
1,643 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Team, My adrenalin homepage is not showing up properly. Multiple users have also complained of the same. PFA the screenshot *Regards*, *Viv... | 11,715 | 4 | 1 | Resolved | Vivek Raj | Server Slowness | Product | Service Request | null | Setup HRMS | null | null | 2021-04-01T12:28:00+05:30 | 2021-04-01T14:50:02+05:30 | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com | palak.sodhi@ayefin.com | null | null | Software Problem | Hi Vivek Raj, We understand that the My adrenalin homepage is not showing up properly. We will check internally and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email:... |
1,644 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check L2 reporting of this employee must be "human resource" [cid:image001.png@01D726F2.DECB1030] Thanks & Regards, Jatinder Kumar Sharma ... | 11,716 | 5 | 3 | Closed | Jatinder Kumar Sharma | L2 data correction (change req) | Product | Data Correction | null | Employee Information | null | null | 2021-04-01T12:31:36+05:30 | 2021-04-16T15:51:23+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, For the reported employee 94745, the managers are found to be mapped as below. L1 - 94075 L2 - 91131 Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, for 94745, the L2 has been up... |
1,645 | Dear Iswarya, Status change option is not enable in "In Progress" ticket category. Please check and resolve. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 ... | 11,717 | 4 | 1 | Resolved | Palak sodhi | Clarification | Product | Clarification | null | Help Desk | null | null | 2021-04-01T13:01:29+05:30 | 2021-04-02T19:16:13+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Software Problem | Hi Palak sodhi, We understand that the Status change option is not enable in “In Progress” ticket category. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 60013... |
1,646 | Attendance Sync Utility” was shut down yesterday and as a result attendance was not sync all employees for yesterday. As discussed with Aishwary Singh, please update the out time in HRMS. | 11,718 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-01T13:33:41+05:30 | 2021-04-07T15:33:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, we will check the attendance out time and update you. Will check with the customisation team a... |
1,647 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Nidheesh; May I ask your assistance in opening the Goal Setting platform for 2021 as of 5. April 2021. We would like to start uploading the bus... | 11,719 | 5 | 1 | Closed | Lee-Anna Nussbaumer | Configuration has been done | Product | Configuration | null | Performance Management | null | null | 2021-04-01T13:39:23+05:30 | 2021-05-03T19:48:57+05:30 | nidheesh.k@myadrenalin.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, leeanna.nussbaumer@ghobash.com | nidheesh.k@myadrenalin.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, leeanna.nussbaumer@ghobash.com | amit.sangha@abaninvestment.com | null | null | Service Request | Dear LeeAnna, Good Morning. I am on vacation so my response got delayed. Apologies. We can enable the goal setting for 2021 and for this a new calendar has to create in the application. Dear Amit, Kindly create new calendar similar to last year calendar. For any assistance on the same pls contact support... |
1,648 | Dear Team, Please do the needful as per trail mail. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com fbn-02.png Fr... | 11,720 | 5 | 1 | Closed | Anoopsingh | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-01T13:41:26+05:30 | 2021-04-23T18:49:57+05:30 | null | null | null | null | null | Clarification | Hi Anoopsingh, Kindly join the below connection to work on the reported query. https://fastsupport.gotoassist.com/739247762 Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We request you to please check the pending transaction of the mentioned employee queue and let us know the feedback. ... |
1,649 | Through “Forms raised by me” record resignation of Kiran narodia (STM 10156) shows pending with STM01 with dual entry but it’s not reflecting in FORMS PENDING FOR APPROVAL from Stm01 login. | 11,721 | 5 | 3 | Closed | Raksha Dayma | Double submit | Product | Data Correction | null | Asset Tracking | null | null | 2021-04-01T14:00:22+05:30 | 2021-04-16T19:49:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, transaction is showing as duplicate entry in the forms raised by me, hen... |
1,650 | Dear Wasim, Please delete the emp id 118068 - Hans Loozekoot. We have created it errornously. Please confirm once done | 11,722 | 4 | 3 | Resolved | Kavita Gaurav Kamath | r Removed,hence no deletion required | Product | Clarification | null | Setup HRMS | null | null | 2021-04-01T14:01:43+05:30 | 2021-04-01T14:24:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, With reference to our discussion,as employees Reporting Manager has been removed manually... |
1,651 | Dear Wasim, We would want to create new employee id with Reporting manager and Reviewer as blank. Please assist us in doing the same on priority. Regards, Kavita Kamath 9820044981 | 11,723 | 4 | 3 | Resolved | Kavita Gaurav Kamath | removed mandatory column from data upload | Product | Configuration | null | Setup HRMS | null | null | 2021-04-01T14:06:20+05:30 | 2021-04-01T14:22:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11722, Hi Kavita Gaurav Kamath, With reference to our discussion,reporting manager has been made blank with help... |
1,652 | Hi, As discussed, the candidate cannot taken to final status form. the system throw errors while interview schedule submission . Request you to look into it and resolve it at the earliest. Regards, Pinkiiy Raval | 11,724 | 5 | 3 | Closed | Vaishali Raut | final status transactions incorrectly done. Patches has been released.
ER_TA_INTERVIWE_FINAL | Product | Patch Deployment | null | Interview and Selection Management | null | null | 2021-04-01T14:06:22+05:30 | 2021-04-16T11:27:51+05:30 | pinkiiy.raval@medusind.com, bishnu.rai@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com, bishnu.rai@medusind.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, We have already initiated the session, we will check the data from our end and update the status. ... |
1,653 | Dear Team, While updating adharcard no. in employee details form of Sandeep Kumar Dwivedi-NBHC02158 it showing already exist. Please check and confirm. Adhar no. is 658738289210. Rgds Manoj Tiwari | 11,725 | 5 | 3 | Closed | Manoj Tiwari | Aadhar No removed from Old id. | Product | Data Correction | null | Employee Information | null | null | 2021-04-01T14:29:05+05:30 | 2021-04-16T15:51:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, We understand that you are unable to update Aadhar No. for Emp-NBHC02158 as it is showing Aadhar No. a... |
1,654 | Please find the attached leave opening balance concerns and do the needful. | 11,726 | 5 | 3 | Closed | Senthil kumar M S | leave credit on join ran after the truncation | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-01T14:48:06+05:30 | 2021-04-17T11:48:02+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, Please join the below session link. https://fastsupport.gotoassist.com/886159870 Thanks an... |
1,655 | Dear Wasim, As per our last discussion, we have created a new joiner Hans Loozekoot (118068), we would want self service module access & work flow access to approve reportings attendance / leaves for new joiner Hans Loozekoot (118068) without doing onboarding. Please get the needful done on priority and confirm... | 11,727 | 5 | 3 | Closed | Kavita Gaurav Kamath | Configuration of forms | Product | Configuration | null | Application Access Management | null | null | 2021-04-01T14:52:44+05:30 | 2021-04-16T15:51:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11723, Hi Kavita Gaurav Kamath, With reference to our discussion, we have now guided on how to Map Self user gro... |
1,656 | We are trying to take leave balance report for all employees but the report is showing different values. We are truncating the leave balance every year therefore there should not be any difference. Please check. | 11,728 | 5 | 3 | Closed | Jery Jose P | ireport creation named as current leave balance | Product | Clarification | null | Employee Information | null | null | 2021-04-01T15:13:02+05:30 | 2021-05-18T14:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, We have taken Session and verified the data. Since pay roll is goin we have kept the process in ho... |
1,657 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Gowtham, Employee's are applying for last month leave in the system but it is not allowing whereas backdated option is enabled for all leaves. We ... | 11,729 | 5 | 3 | Closed | Gyanamayee Swain | Customer requested to move all truncated balance to PP balance. | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-01T16:08:40+05:30 | 2021-04-20T11:49:15+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, Please accept the control request on Anydesk to guide you on the configuration to be done to resolve the reported concern of backdated leave. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As dis... |
1,658 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly change the name of "Covid -19" leave to "Quarantine Leave" and configure the same as "Approved Unpaid Leave" , (Ideally leave type sh... | 11,730 | 5 | 1 | Closed | Nuwan Dissanayake | updated in back end | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-01T16:14:06+05:30 | 2021-04-16T17:50:08+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, balakumaran.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Nuwan Dissanayake, Please provide us sometime, we will do the required changes with reference to leave names and balance configuration and share the updates with you at the earliest. Thanks and Regards, Dhivya . V, Dear Nuwan, As requested, the leave name has been changed. Also the Configuration ... |
1,659 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls call. **Mandatory Details For Offer Generation Vacancy code SENIOR VICE PRESIDENT - BROKING.7886-215 Name of the candidate Anshul Kandp... | 11,731 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Offer Management | null | null | 2021-04-01T16:45:10+05:30 | 2021-04-16T17:50:09+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | null | null | null | Clarification | Hi Jatin, As discussed, please refer the attached file for Offer and Resume details of 94771?. Thanks & Regards, Mohamed Moosa A ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: ... |
1,660 | In Employee Creation Form Email ID is coming as abc.com Please make it as blank and mandatory | 11,732 | 5 | 3 | Closed | Vidyasagar | it is not feasible as it is based on the code level | Product | Configuration | null | Employee Information | null | null | 2021-04-01T16:59:43+05:30 | 2021-04-16T17:50:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post conversation with Apollo, we understood that since personal email id's are provided in the ... |
1,661 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check the clearance. From: Tanmoy Bhadri Sent: Thursday, April 01, 2021 5:21 PM To: Jatinder Kumar Sharma Cc: Shailender Verma; Sunny Verma Sub... | 11,733 | 5 | 3 | Closed | Jatinder Kumar Sharma | transaction stuck in the queue | Product | Clarification | null | Separation Management | null | null | 2021-04-01T17:46:24+05:30 | 2021-04-16T19:49:11+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, The reported SEPARATION ACTIVITY APPROVAL transactions are now reflecting in the FORMS PENDING FOR YOUR APPROVAL. Please now check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
1,662 | Hi, The Goal summary report does not generate data. request you to fix it at the earliest. Regards, Pinkiiy Raval | 11,734 | 5 | 4 | Closed | Vaishali Raut | Riewtype GS was previously added and customer is Full Template | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-01T18:02:43+05:30 | 2021-04-16T11:26:50+05:30 | vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Thank you Niraikalai |
1,663 | Hi Team, We had credited annual leave in the beginning of the year for all staffs. However today all staff got an email stating 1.93 annual leave credit for the month of April and the leave balance has increased. | 11,735 | 5 | 4 | Closed | Gangamma Kekada | leave general credit | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-01T18:05:46+05:30 | 2021-04-14T20:24:19+05:30 | nazia.begum@osb.co.uk, roopashree.ashokkumar@osb-india.com, judaea.vanbuerle@osb-india.com, arya.nair@osb.co.uk, deeba.mirza@osb-india.com, gangamma.kekada@osb.co.uk | nazia.begum@osb.co.uk, roopashree.ashokkumar@osb-india.com, judaea.vanbuerle@osb-india.com, arya.nair@osb.co.uk, deeba.mirza@osb-india.com, gangamma.kekada@osb.co.uk | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As per the reported query, we understood that the leave has credited in system.... |
1,664 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please provide us immediate support for emergency situation. Candidate portal is not working properly. https://hcm.myadrenalin.c... | 11,736 | 5 | 1 | Closed | Saurabh Soni | Clarification | Product | Clarification | null | Offer Management | null | null | 2021-04-01T18:07:21+05:30 | 2021-05-12T18:50:07+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, nirvesh.mehrotra@ayefin.com, ankur.sharma@ayefin.com, mohamed.shariff@ayefin.com, vivek.raj@ayefin.com, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, saurabh.soni@ayefin.com, venkateswaran.c@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, nirvesh.mehrotra@ayefin.com, ankur.sharma@ayefin.com, mohamed.shariff@ayefin.com, vivek.raj@ayefin.com, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, saurabh.soni@ayefin.com, venkateswaran.c@myadrenalin.com | nirvesh.mehrotra@ayefin.com | null | null | Software Problem | Dear Team, Kindly find below challenges while applying & uploading documents through candidate portal, - Candidate application mails and password going in spam & junk mailbox, - All documents need to upload at one go (Any insufficiency causes resubmission of all document again) - Candidate... |
1,665 | Hi, Pls let us know the process for New Financial setting 2020-21 | 11,737 | 5 | 3 | Closed | Rekesh Prasad | FY Patch deployed | Product | Patch Deployment | null | Payroll Setup | null | null | 2021-04-01T18:16:21+05:30 | 2021-04-21T12:55:31+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, As discussed over the call we will check on the reported query and update you. Regards... |
1,666 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, For EE 23060 to 23075 only SL & PPL balance is reflecting. CL balance have not credited for these employees for the month of March 2021. Their DOJ is... | 11,738 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Credit not happened for 2 employees alone, unable to find RCA | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-01T18:17:59+05:30 | 2021-04-27T16:48:37+05:30 | sivakumar.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, ritu.sharma@npci.org.in | sivakumar.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | ritu.sharma@npci.org.in | null | null | Software Problem | Hi Shweta Ghule Shankarrao, We understood from the query that certain employees have not been credited with CL for the month of march. We will check the transactions and will update you on this. Thanks, Sumithra., Hi Shweta, We found that credit has happened for the reported employee on 1st April 2021. PFB Le... |
1,667 | Dear Team, Please refer below mentioned screen shot in which I am not able to update mobile no. of Yadvir Singh-NBHC06053 Please do the needful. | 11,739 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-01T18:18:16+05:30 | 2021-04-17T02:48:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Manoj, We understand that you are unable to update mobile number of Emp-NBHC06053 in contact details form. We wil... |
1,668 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, WFH balance reflecting negative even though negative balance configuration is set to "NO". Kindly check & confirm. We are facing this issue every mon... | 11,740 | 5 | 1 | Closed | Shweta Ghule Shankarrao | Leave type has data issues due to back end corrections and multiple credits & debits | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-01T18:20:27+05:30 | 2021-04-23T23:49:23+05:30 | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com | null | null | null | Software Problem | Hi Shweta Ghule Shankarrao, We need to check the transactions to know when the leaves were raised. We will verify the same and will update you on this. Thanks, Sumithra., Hi Shweta, As informed today, WFH and Comp-off leave cannot be referred to in this report. For Comp-off, it is a special leave type... |
1,669 | Dear Team, We request you to do the below changes in our Adrenalin employee module and Appraisal calendar. 1. Resignation approval : Both functional manager and reporting manager should approve the resignation request. 2. Leave: Two level approvals – Reporting manager and functional manager should approve t... | 11,741 | 5 | 2 | Closed | Suresh M | We have configured the workflow for the Leave request, Record Resignation, and for self-appraisal form. | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-01T18:20:40+05:30 | 2021-05-31T13:31:23+05:30 | karunanidhi.e@jasmin-infotech.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, Our query on Appraisal calendar is not resolved completely, could you please reopen the ticket. Thanks & Rega... |
1,670 | Dear TEam, in Contact Detail form Transaction pending error is coming for employee NBHC06053 ^ Yadbir Singh Regards, Supulaxmi Konar Hr-Operation | 11,742 | 5 | 3 | Closed | Supulaxmi Konar | Backend Update | Product | Data Correction | null | Employee Information | null | null | 2021-04-01T18:56:36+05:30 | 2021-04-17T10:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, This issue was resolved on previous ticket raised by Mr.Manoj. A transacti... |
1,671 | For the attached list Holiday is not updated on 29th Mar 2021 Let us know the reason | 11,743 | 5 | 3 | Closed | Vidyasagar | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-01T19:16:16+05:30 | 2021-05-31T12:24:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Good Morning. We understand that for the attached employee list the Holiday is not updated on 2... |
1,672 | Dear Vijaya, I am unable to upload the Aadhar Number of below mentioned employee's through "Data Upload" option. Employee Code Aadhar No UAN Number Upload Status 17273 877602433376 ~The given Aadhar No is not mapped with Old EmployeeID~ while trying to insert 1... | 11,744 | 5 | 3 | Closed | Sandip Chanda | Aadhar no updated in the backend the mentioned employees | Product | Data Correction | null | Employee Information | null | null | 2021-04-01T19:34:06+05:30 | 2021-04-17T09:48:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10633, Hi Sandip Chanda, For the below query, we have found the reported employees are rehired employee's, So th... |
1,673 | Integration Failed Amiya Dwivedi (22393) Travel Expenses ID - TE2021/00040 | 11,745 | 5 | 4 | Closed | Madan Mohan | When accessing the travel expense form using the tile icon, it is redirecting to the old travel expense form URL. Due to this the expense category and expense type details were not captured in expense mode detail table for travel expense integration. Now we have provided the URL fix for the travel expense form. | Customization | Patch Deployment | null | Travel Expense | null | null | 2021-04-01T22:29:57+05:30 | 2021-05-13T12:49:05+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11642, Hi Madan Mohan, We understand from the statement that the integration has been failed. We... |
1,674 | Attendance Percentage datewise_2442 is coming wrong. in this report leave days is coming incorrect. as i observed it calculating leave count in that particular period instead of leave SUM , earlier the report was correctly counting but suddenly leave days calculation is wrong. please check once . sample case; 102... | 11,746 | 5 | 4 | Closed | Bharat Kumar | cleared the duplicate records from the att_rpt_Calendar table | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-02T08:31:18+05:30 | 2021-04-20T16:48:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on the reported quey, we understood that the leave details are showing incorrectly in the... |
1,675 | Dear Team, Currently sms services are stopped. There is need to be replace API in HRMS on priority basis. API as below: https://sclerp.com/api/mt/SendSMS?user=skhrms&password=EssKay@6&senderid=EssKay&channel=Trans&DCS=0&flashsms=0&number=91xxxxxxxxxx&text=This is API testing message. Ess Kay Fincorp Ltd. ... | 11,748 | 5 | 4 | Closed | Sandeep Jangid | Implementation | Product | Service Request | null | Setup HRMS | null | null | 2021-04-02T10:34:02+05:30 | 2021-05-03T13:54:26+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Regarding replace API in HRMS due to Currently sms services are stopped. we will infor... |
1,676 | Hi, Please find attached the format of report that we need to create from system. It should be named as "Headcount Report". Thanks, Rashmi D | 11,749 | 5 | 3 | Closed | Rashmi Deshpande | New iReport provided with requested columns. Service request | Customization | Service Request | null | Job Data | null | null | 2021-04-02T11:01:56+05:30 | 2021-04-08T16:43:49+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join the below link to help you out with the requested report format. https://us02web.zoom.u... |
1,677 | Self-appraisal not initiated - for PMS 2020-21 calendar. | 11,750 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Performance Appraisal | null | null | 2021-04-02T11:05:21+05:30 | 2021-04-17T10:49:46+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-02 05:35:21 UTC, Hi Gyanamayee, As guided you over the call, after extending the "Valid till" for PMS 2020-21 calendar, the reported concern was resolved. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
1,678 | Remove the duplicate upload highlighted in red color, details attached . | 11,751 | 5 | 3 | Closed | ROOTS IT | duplicate transaction removed | Product | Data Correction | null | Salary | null | null | 2021-04-02T11:18:54+05:30 | 2021-04-17T13:49:52+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As per the reported query, we understood that the duplicate transactions needs to be removed. Kind... |
1,679 | You have been invited to the following event. Title: Leave When: Fri Apr 2, 2021 12pm – 1pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/njn-fywj-uaz?hs=224 Join by phone (US) +1 470-250-0994 (PIN: 859647466) More joining options: https://tel.meet/njn-fywj-uaz... | 11,752 | 5 | 1 | Closed | Balaji Damodaran | Clarification provided | Product | Clarification | null | Scheduler | null | null | 2021-04-02T12:19:07+05:30 | 2021-04-17T14:49:19+05:30 | null | null | null | null | null | Clarification | Hi Balaji Damodaran, We have joined the connection and guided you to do leave balance adjustment for leave types where truncation was not happened Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,680 | APL04618 - SURAM VIDYADHAR is training fac but in SURAM VIDYADHAR ID no employee list is showing while trying to update exit interview form | 11,753 | 5 | 4 | Closed | Vidyasagar | Clarification - Configuration - Module Role Mapping | Product | Configuration | null | Separation Management | null | null | 2021-04-02T12:34:25+05:30 | 2021-04-02T18:13:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed over call, we will connect to the Ultra Viewer and check the below issue and upda... |
1,681 | Yesterday's attendance is still not synced with att. calendar for al employees . please check the scheduler once though punch in -out is available in starlink table. | 11,754 | 5 | 2 | Closed | Bharat Kumar | shift roasted delayed for April 1st. Due to that the same was not sync in the application.
Now we have executed the scheduler for April 1st | Customization | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-02T13:18:57+05:30 | 2021-04-17T19:56:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Based on our discussion over the call, we understood that the attendance data for 01-apr-2021 not... |
1,682 | update DOJ for 80600 . Original DOJ is 2015-10-12 00:00:00.000 | 11,755 | 5 | 3 | Closed | N Sreevalli | DOJ Correction requested | Product | Data Correction | null | Manage Employees | null | null | 2021-04-02T14:33:04+05:30 | 2021-04-17T14:49:20+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, Please join the below session link. https://fastsupport.gotoassist.com/307672018 Thanks a... |
1,683 | Dear Team, Most of the time employee is asking for document on query. (liked their ESIC cards and other documents). kindly suggest how to attach any document. | 11,756 | 5 | 2 | Closed | Sandeep Jangid | we have provided the clarification regarding how to create the new category and map the new category by using
1 . Manage Two field (Employee category)
2 . employee attachment category mapping (View/modify access) | Product | Clarification | null | Personal Data | null | null | 2021-04-02T14:41:05+05:30 | 2021-04-05T12:16:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion over the call, we have provided the clarification regarding how to... |
1,684 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We are facing issues in employee creation in adrenalin. PFB screenshot. Kindly resolve this. Regards Harsha J [cid:image001.png@01D727C... | 11,757 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-02T14:48:23+05:30 | 2021-04-17T17:50:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, The below concern we have understood the employee creation time the below error occur, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As reported query says, message on the employee creation page. Kindly navigate to the E-code Generation form an... |
1,685 | Hi, Find the below screen shoot unable to update the Record Resignation. [Description: cid:image001.png@01D727D7.11C4EFD0] Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imaged4f0d8.JPG@1f241d90.4b88220b]<https://himatsingka.co... | 11,758 | 4 | 1 | Resolved | Pradeepa C T | Form access has been given | Product | Clarification | null | Personal Data | null | null | 2021-04-02T15:47:40+05:30 | 2021-04-02T18:55:42+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, We have provided the "Record REsignation " form access for all employees. Please check and revert for any further clarifications. |
1,686 | Hi, Request you to help us to correct date in employee confirmation letter. regards, Pinkiiy Raval | 11,759 | 5 | 3 | Closed | Vaishali Raut | confirmation date correction | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-02T16:09:13+05:30 | 2021-04-16T11:25:54+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Based on your request, we have changed the Confirmation Due on Date for the reported employees in system.... |
1,687 | We have wrongly updated employee code & login id to below staff while data upload. Kindly check & rectify the same as mentioned below; Employee Correct ID -TPS00085 Wrongly Updated as - TPS0085 | 11,760 | 5 | 3 | Closed | Nithya K | corrected the employee code. | Product | Configuration | null | Employee Information | null | null | 2021-04-02T16:53:13+05:30 | 2021-04-07T12:07:42+05:30 | nithya.kalaimani@cripumps.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Checked the same, data has been modified as mentioned. |
1,688 | For APL22791 Settlement value is coming abnormal in Feb we have processed for 30 days as fixed days salary system is allowing 28 days and 2 days salary in negative Earned leave value is not coming in settlement entry | 11,761 | 5 | 4 | Closed | Vidyasagar | Patch Deployment - ADL_2009_21603 | Product | Patch Deployment | null | Pay process | null | null | 2021-04-02T16:53:46+05:30 | 2021-04-20T16:48:54+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We understand that for the Employee - APL22791 Settlement value is coming abnormal in Feb we have... |
1,689 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, While updating Abhishek Tiwari email id ,its showing already exist.Please do the needful. [cid:image001.png@01D727E0.F71FE860] Regar... | 11,762 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-02T16:55:26+05:30 | 2021-04-17T17:50:37+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Manoj , We understand that you are unable to upload Email ID for the employee as it shows Email ID already exists. We will check and update you on the status shortly. Regards, Judhistira, Hi Manoj, As discussed over the call, below mail ID is already registered with another employee-NBHC06125 by mi... |
1,690 | Dear Jayakrishnan, LTA excess paid is not reflecting in Smriti Sharma tax working, do check and revert on priority. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Stree... | 11,764 | 5 | 1 | Closed | Roseline Judia | Clarification Provided | Product | Configuration | null | Tax | null | null | 2021-04-03T07:42:27+05:30 | 2021-04-07T20:11:03+05:30 | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Roseline Judia, As discussed the issue with reagrd to LTA excess paid is now reflecting in tax working. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi, Thanks for your Email. I am on Personal leave today . For any support related queries kindly publish a... |
1,691 | Dear Jayakrishnan, LTA excess paid is not reflecting in Seshadri Ravichandran tax working, do check and revert on priority. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1... | 11,765 | 5 | 1 | Closed | Roseline Judia | Issue due to FY patch deployed for 2021-2022 and the same has been revoked. | Product | Data Correction | null | Tax | null | null | 2021-04-03T07:43:31+05:30 | 2021-04-07T20:12:04+05:30 | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, naineshg@efl.global, gsujatha@efl.global, balakumaran.v@myadrenalin.com | null | null | Software Problem | Dear Roseline, We have corrected the below in Interface. Please check and confirm the same. Regards, Sujatha , Dear Sujatha, Attached tax working of Seshadri in which Salary components are not flowing. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Financ... |
1,692 | Dear Jayakrishnan, Salary & other salary related components are not flowing in tax working of Pranjal Sawant, do check and revert. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows... | 11,766 | 5 | 1 | Closed | Roseline Judia | Issue due to FY patch 2021-2022 and forgot to delete the entries from PA_GP_TAXABLE_SALARY_DET table. | Product | Data Correction | null | Tax | null | null | 2021-04-03T08:14:18+05:30 | 2021-04-07T20:12:51+05:30 | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | null | null | Software Problem | Dear Jayakrishnan, Request you to check Pranjal Tax working where Bonus, Leave salary & Notice pay are not flowing as per F & F and also exemptions are flowing twice in Tax working, do check and revert. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance _______... |
1,693 | Self appraisal is not available for this employee. I checked the options could find why this is not initiated. Please check. | 11,768 | 5 | 3 | Closed | Jery Jose P | transaction error in queue | Product | Clarification | null | Performance Appraisal | null | null | 2021-04-03T11:16:07+05:30 | 2021-04-22T15:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11728, Hi Jery Jose P, As per the reported query, we understood that the self appraisal has not initiated for on... |
1,694 | Dear Jay, As discussed, please find below the SS of the reimbursement issue as the system is not allowing us to raise the claim for last FY (2020-21). Appreciate if you could look into this and resolve the same at the earliest. [cid:image001.png@01D7287B.AF011090] Regards, Nainesh Disclaimer Notice: This... | 11,769 | 5 | 1 | Closed | Nainesh | FY patch for 2021-2022 deployed mistakently and the same has been revoked | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-03T11:22:59+05:30 | 2021-04-20T09:49:46+05:30 | gsujatha@efl.global | gsujatha@efl.global | gsujatha@efl.global | null | null | Clarification | Hi Nainesh, As disucssed FY patch for 2021-2022 has been deployed mistakenly by our internal team which causes the error and the same has been revoked. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This is closed Regards, Nainesh |
1,695 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, EE 22769 has applied ML & same was approved by her supervisor. She has received the approval mail however, in leave ledger her application status is ... | 11,770 | 5 | 3 | Closed | Shweta Ghule Shankarrao | Product Bug | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-04-03T11:38:39+05:30 | 2021-04-23T23:49:23+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Shweta Ghule, We will check on the reported concern of ML being rejected despite approval and update you on the same once checked. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , I am on Sick leave today (05 apr 2021). I will reply to... |
1,696 | Dear Team, Education allowance and LTA reimbursement component are getting taxable even we have already updated no of child in "tax declaration form" but same not exempted in U/S 10. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. ... | 11,771 | 5 | 1 | Closed | Anoopsingh | Clarification provdied | Product | Clarification | null | Tax | null | null | 2021-04-03T14:00:44+05:30 | 2021-04-20T09:49:47+05:30 | neerajbhardwaj@globecapital.com, balakumaran.v@myadrenalin.com | neerajbhardwaj@globecapital.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, Hope the issue with regard to education allowance exemption and LTA reimbursment has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Team, Education allowance issue has been resolved yesterday bu... |
1,697 | Dear Team, Employer ESIC not deducting for the below mentioned employees.. PAYGROUP NAME EMPLOYEE CODE EMPLOYEE NAME Globe Capital Market Limited G00395 Vijay Shukla Globe Capital Market Limited G00629 Bharti Mawari Globe Capital Market Limited G00721 Kanhaiya Lal Nul... | 11,772 | 5 | 1 | Closed | Anoopsingh | Bulk ESI was not enabled | Product | Data Correction | null | Salary | null | null | 2021-04-03T14:09:56+05:30 | 2021-04-23T13:49:02+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, As discussed we will send you a connection to work on the reported query on ESI not deducted for the mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have taken the connection and worked on the issue with regard to ESI dedu... |
1,698 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Wasim, Below employee PL i am unable to upload from excel to Hrconnect. Also this both employee name is not reflecting in Leave Balance Adjustme... | 11,773 | 5 | 3 | Closed | Nilesh Jaiswal | Department gone blank while doing movement | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-03T14:27:42+05:30 | 2021-04-20T11:49:16+05:30 | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | Clarification | Hi Nilesh, As discussed, the reported concern is due to the mapping gap in the leave configuration. We will connect shortly and guide you on the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Nilesh, As informed, the repor... |
1,699 | E . Code 00805 ^ Mohd Raseed leave is showing pending for 25 Sep 2020. its not showing at approver end. please do the needful | 11,774 | 4 | 2 | Resolved | Bharat Kumar | Went to failed transaction. So, we have reprocessed the query | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-03T16:57:28+05:30 | 2021-04-05T13:30:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, From the reported query, we understood that the raised leave not showing at the approver en... |
1,700 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We are not able to fill the timesheet for today. Request your help on this. Thanks Balaji.Damodaran | Human Resources | Intelle... | 11,776 | 5 | 1 | Closed | Balaji Damodaran | BAckend data push | Customization | Data Correction | null | Timesheet Management | null | null | 2021-04-05T09:37:26+05:30 | 2021-04-22T22:48:48+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Software Problem | Hi Balaji Damodaran, We will check the reported query on Timesheet details not reflecing for today and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have corrected the same with regard to timesheet error for 5th APR 2021. Kindly check and ... |
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