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1,701 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Not sure why this email triggered. Also there is no content. Please clarify. Balaji.Damodaran | Human Resources | Intellect Des... | 11,777 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Application Access Management | null | null | 2021-04-05T09:43:54+05:30 | 2021-04-20T09:49:48+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, Post analysis we understood that the below forwarded mail was not sent from adrenalin.. We request you to please check with your IT team reagrd to the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,702 | Dear Team, Kindly guide me how to add more fields in employee details. find attach images for your reference. Regards Sandeep Jangid | 11,778 | 5 | 4 | Closed | Sandeep Jangid | label editor, form validation label | Product | Configuration | null | Employee Information | null | null | 2021-04-05T09:44:49+05:30 | 2021-04-10T13:29:29+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, regarding guide me how to add more fields in employee details. we ... |
1,703 | Dear Team, kindly suggest how to download a sheet of pending approval. | 11,779 | 5 | 3 | Closed | Sandeep Jangid | Not feasible export excel option in "Forms pending for approval - Role based". | Product | Service Request | null | Employee Information | null | null | 2021-04-05T09:52:20+05:30 | 2021-04-07T12:02:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11778, Hi Sandeep Jangid, Based on your concern regarding how to download a sheet of pending approval. w... |
1,704 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Request you please create new consultant in HRIS (Dimensions Consulting Group) Also kindly change the source of below employee. E- Code... | 11,781 | 4 | 3 | Resolved | Deepak Kumar | consultant creation ( change request) | Product | Data Correction | null | Requisition Management | null | null | 2021-04-05T10:37:24+05:30 | 2021-04-05T14:03:53+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com, alexander.c@myadrenalin.com, kr.deepak@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com, alexander.c@myadrenalin.com, kr.deepak@religare.com | sharma.jatinder@religare.com | null | null | Change Request | Hi Deepak Kumar, We will create the required consultant and update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, As per your request, the below mentioned consultant has been created and the same has been mapped to the Emp:94771 through the database. Please chec... |
1,705 | We need Technical and Non Technical box in Training requirement page | 11,782 | 5 | 2 | Closed | Minal Ambre | Configuration done in Section Configurator Form. | Product | Configuration | null | Performance Management | null | null | 2021-04-05T10:39:00+05:30 | 2021-04-20T14:48:35+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Minal, We understand that you want to add technical and non technical box in Training requirement page. We w... |
1,706 | Hi Team, We observed a difference in CTC in the Offer and appointment letter for the below mentioned employee, If you could look into the same as to when and where the changes were done and by whom or if its a system issue. Employee Jitendra Konduru - AQ020872 Archana R - AQ020896 Regards, Ansu Singh | 11,783 | 5 | 3 | Closed | Ansu Singh | Ctc modified | Product | Service Request | null | Salary | null | null | 2021-04-05T10:53:59+05:30 | 2021-04-05T13:03:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that different CTC reflecting in offer and appointment letter. We have... |
1,707 | Dear MAdam, EM Id: 65451 is having half day LOP on 15th Mar 21 and 18th Mar 21. but 1.50 LOP is done from his salary please do the needful. Payslip attached. Regards, Sowmya | 11,784 | 5 | 3 | Closed | Sowmya | LOP days has been uploaded by manually | Product | Clarification | null | Pay process | null | null | 2021-04-05T10:55:20+05:30 | 2021-04-20T11:49:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, for this employee have 1-day LOP in the month of march same has been ... |
1,708 | Dear Team, Kindly check mail not sent from HRMS. error occur in HRMS. | 11,785 | 5 | 4 | Closed | Sandeep Jangid | SMTP confirguration | Product | Configuration | null | Employee Information | null | null | 2021-04-05T11:05:36+05:30 | 2021-04-05T12:15:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, mail not sent from HRMS , we will check and update you., Hi Sandeep ... |
1,709 | Dear Madam , we are unable to do final closer of the employee EM ID: 3182. it is giving an error that transaction is pending for approval cannot modify. Regards, Sowmya | 11,786 | 5 | 3 | Closed | Sowmya | We have checked there is no validation in Final closure | Product | Clarification | null | Separation Management | null | null | 2021-04-05T11:12:01+05:30 | 2021-04-20T11:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee final closure has been done. We have checke... |
1,710 | Dear Team, We need promotion letters with Digital Signature, plz check configuration. Regards Mahendra | 11,787 | 5 | 3 | Closed | Madhu sudhan reddy | signature added in letter | Product | Configuration | null | Setup HRMS | null | null | 2021-04-05T12:12:27+05:30 | 2021-04-17T14:14:15+05:30 | mahendra.y@automotiveml.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the reported query, we understood that you want to add the signature in the ... |
1,711 | Dear Teanm Kindly update correct email id of employee NBHC03655 ^ Ganesh Popat Kadam as ganesh.kadam2@nbhcindia.com Regards, Supulaxmi Konar HR-Operation | 11,788 | 4 | 3 | Resolved | Supulaxmi Konar | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-05T12:59:19+05:30 | 2021-04-05T13:45:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As discussed over the call, please update mail ID of Emp-NBHC03655 in contact d... |
1,712 | Guide us to generate Monthly MIS reports from Adrenalin to submit to Management | 11,789 | 5 | 3 | Closed | Chittibabu M | reports suggested | Product | Clarification | null | Employee Reports | null | null | 2021-04-05T13:10:41+05:30 | 2021-04-20T18:50:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the phone, please find the report name for your reference. 1. To know the employees reli... |
1,713 | Goals summary Report - Status showing incorrect Pending with level showing as 0 (with the employee), but status showing as Pending for approval. | 11,790 | 5 | 3 | Closed | Gyanamayee Swain | Report SP altered | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-05T13:14:15+05:30 | 2021-04-20T12:48:54+05:30 | null | null | null | null | null | Software Problem | created_by: 2043020884409 time: 2021-04-05 07:44:15 UTC, Hi Gyanamayee, As informed, we have now corrected the "Goals Summary Report" logic to show the "Status". And now the status is showing accordingly, the same was confirmed from your end. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Emai... |
1,714 | Reference to ticket no. 326188, after truncation the balance should be '0' but it is showing minus balance for 40 employees. | 11,791 | 5 | 3 | Closed | Rambha Devi | Leave has been truncated. | Product | Configuration | null | Workflow | null | null | 2021-04-05T13:24:54+05:30 | 2021-04-20T17:50:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11581 |
1,715 | Hi, Attendance Calendar is not showing the data for 28th & 29th March 2021. Refer the enclosed screen shot. | 11,792 | 5 | 3 | Closed | Priyanshi Bhattacharya | As we checked "Attendance weeklyoff Holiday" scheduler has not run on the mentioned dates. We have run the scheduler from backend. Now the weekly off and Holiday is reflecting in the Attendance calendar | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-05T13:40:28+05:30 | 2021-04-20T17:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Priyanshi Bhattacharya, We will initiate connection and check on the reported query and update you. Regard... |
1,716 | Dear Iswarya, Please create "Election Leave for 06-Apr" and enable leave option for tamilnadu employees. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 ... | 11,793 | 5 | 1 | Closed | Palak sodhi | Clarification | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-05T13:45:57+05:30 | 2021-04-22T10:49:34+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, We understand that the “Election Leave for 06-Apr” and enable leave option for Tamilnadu employees. We will check and update you Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai ... |
1,717 | Dear Team, Kindly add Machilipatnam, Bijapur, Vijayapura to the cities list Also in Mode - Train, only 2tier A/C & 3tier A/C is visible, Add Sleeper class to it | 11,794 | 5 | 4 | Closed | Malini N | configuration changes done | Product | Configuration | null | Travel Master Configuration | null | null | 2021-04-05T13:50:08+05:30 | 2021-04-23T17:48:51+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, We can understand that changes need to be done in the Travel module. We will check the exi... |
1,718 | Hi Team actual salary Total reflecting more for an employee in Pay slip , please check . Emp id 1249 | 11,795 | 5 | 3 | Closed | Shreyas Shridhar | The Gratuity component has been computed but not paid through settlement and the same has been mapped for "Monthly Gross", "Show In Payslip" in the component form, hence that amount has been added to the Actual total. | Product | Configuration | null | Payroll Management | null | null | 2021-04-05T13:59:36+05:30 | 2021-04-12T12:31:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Actual Salary total reflecting wrong. ... |
1,719 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check in below case wherein employee is confirmed in system on 9 Mar 21 but still his notice period is shown only for 7 days on r... | 11,796 | 5 | 3 | Closed | Pallavi Karekar | Customized scheduler was skipped due to scheduler service stopped | Customization | Configuration | null | Separation Management | null | null | 2021-04-05T14:53:23+05:30 | 2021-04-06T15:34:50+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, abhijeet.wagle@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, abhijeet.wagle@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, abhijeet.wagle@ageasfederal.com | null | null | Clarification | Hi Pallavi, We tried to reach you on 9029081791. However, the number is not reachable. Request you to call me back on 8072250167/9047106688 to connect and check on the reported concern. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , ... |
1,720 | Arushi Sharma (P2757) Unable to change the data for our employee P3147- Shankey Gambhir. He had raised onboarding at the time of joining which was not received in her tray. Please check | 11,797 | 5 | 2 | Closed | Pratap Singh | Clarification | Product | Configuration | null | Employee Information | null | null | 2021-04-05T15:08:28+05:30 | 2021-04-07T15:33:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11564, Hi Pratap Singh, We understand that the Arushi Sharma (P2757) Unable to change the data for our employee ... |
1,721 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, We have noticed that there are 600+ associate's Appraiser and Reviewer are the same in the PACE_appraisal status report. R... | 11,798 | 5 | 1 | Closed | Balaji Damodaran | Reviewer ID change in customized report | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-05T15:27:39+05:30 | 2021-04-27T19:49:39+05:30 | ask.adrenalin@myadrenalin.com, ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com | ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, balaji.damodaran@intellectdesign.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Balaji Damodaran, As dsicussed we will check the reported query on appraisal status report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed we have modified the procedure to fetch the RM'S Manager as reviewer for the associates who... |
1,722 | Dear Team, We are trying to confirm below mentioned f&f but showing error.. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) www.globecapital.com ... | 11,799 | 5 | 1 | Closed | Anoopsingh | Patch deployed | Product | Patch Deployment | null | Separation | null | null | 2021-04-05T15:46:28+05:30 | 2021-06-03T16:49:39+05:30 | neerajbhardwaj@globecapital.com, pankajkumar@globecapital.com | neerajbhardwaj@globecapital.com, pankajkumar@globecapital.com | neerajbhardwaj@globecapital.com, pankajkumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, As discussed we understood that you are busy in processing the payroll and tax verification for current month. PLease let us know your convinient time to work on the reported query. Regards, Jayakrishnan. N Product Support, Still not resolved Thanks & Regards, Globe Capital.jpgAn... |
1,723 | Dear team, Please remove the below employee records in " Employee transfer form " which was raised on 30th March 2021. APH0189 APH3115 APH2530 APH2272 APH2576 APHSC0819 APHSC0842 APHSC1135 APH2841 APH2929 | 11,800 | 5 | 3 | Closed | Tirupathiraju | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-05T16:08:47+05:30 | 2021-04-08T12:55:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11710, Hi Tirupathiraju, As discussed over call, we will check for the below Employees - APH0189 APH3115 APH25... |
1,724 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please refer Bank record already exist issue. [cid:image001.png@01D72A36.5CB1B670] Regards, Manoj Tiwari RHR (MP,Bihar,WB,U... | 11,801 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-05T16:11:49+05:30 | 2021-04-20T17:50:10+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Manoj, We understand that for below employee it shows record already exists in Bank Details Form. We will check and update you shortly. Regards, Judhistira.M, Hi Manoj, As checked, below bank details were registered with Employee's old ID hence it was showing record already exists. Now we have removed... |
1,725 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, Please resolve already exist Bank Details.Adhar,Pan exist for below employees. NBHC06055 Somnath kumar Supervisor NBHC06059 ... | 11,802 | 5 | 1 | Closed | Manoj Tiwari | Backend Update | Product | Data Correction | null | Employee Information | null | null | 2021-04-05T16:37:49+05:30 | 2021-04-23T02:49:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Manoj, We understand that for below employees record already exists is showing. We will check and update you shortly. Regards, Judhistira.M, Hi Manoj, We have removed Pan, bank details and aadhar details from employee's old ID. Request you to check and confirm. Regards, Judhistira.M |
1,726 | For below mentioned employee as he pulled back his resignation, We have to initiate Q1 Assessment for him before doing Q2. Hence request you to enable Q1 Assessment screen for him. Employee ID - 6018 Employee Name - Shridhar R Jumanal | 11,803 | 5 | 3 | Closed | Meghana S M | Q1 Review Date Changed | Product | Data Correction | null | Performance Management | null | null | 2021-04-05T17:15:05+05:30 | 2021-04-08T12:54:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, We have shared the session link to your IT Team once they have connected, we will do the Q1 Re... |
1,727 | Hi Team, Awaiting response on Ticket #: 327486 Message by Sunil Deshpande on Friday, April 2, 2021 3:06:12 PM Status: Open Hi Team, LWD for ECWMUM02880 needs to be changed from 3rd March to 2nd March 2021 Can you please do the needful and let us know, as the Final closure is already done for... | 11,804 | 5 | 3 | Closed | Selina A. Gilani | Change request | Product | Data Correction | null | Application Access Management | null | null | 2021-04-05T17:24:33+05:30 | 2021-04-21T15:11:14+05:30 | raghu.t@myadrenalin.com, alapinee.deshmukh@eclinicalworks.com, manoj.lokhande@eclinicalworks.com, gowtham.n@myadrenalin.com, venkateswaran.c@myadrenalin.com, purushothaman.govind@myadrenalin.com, subhasri.samantray@eclinicalworks.com, jagadeesswari.v@myadrenalin.com, judhistira.m@myadrenalin.com, wasim.khan@myadrenalin... | raghu.t@myadrenalin.com, alapinee.deshmukh@eclinicalworks.com, manoj.lokhande@eclinicalworks.com, venkateswaran.c@myadrenalin.com, purushothaman.govind@myadrenalin.com, subhasri.samantray@eclinicalworks.com, jagadeesswari.v@myadrenalin.com, judhistira.m@myadrenalin.com, wasim.khan@myadrenalin.com | alapinee.deshmukh@eclinicalworks.com, manoj.lokhande@eclinicalworks.com | null | null | Clarification | ?Hi Gowtham, FYI Regards, Raghu Thangaraj Production Support ADRENALIN eSYSTEMS LIMITED #6th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai - 603 130. Contact : 044 - 30247474 ________________________________ , Hi Team, Awaiting response on Ticket #: 32... |
1,728 | Dear Team, Clockin clockout status showing wrong in mobile & System, plz check, attached screen shorts for your referance. Regards Mahendra | 11,805 | 5 | 3 | Closed | Madhu sudhan reddy | Calendar refresh not done | Product | Clarification | null | null | null | null | 2021-04-05T17:25:27+05:30 | 2021-04-17T11:54:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please join the below session link. https://fastsupport.gotoassist.com/387622377 T... |
1,729 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, As we are not able to mention below mention's employee's father name in HRIS. Request you kindly update complete father name in HRIS of be... | 11,806 | 5 | 3 | Closed | Deepak Kumar | father name update (change request) | Product | Data Correction | null | Employee Information | null | null | 2021-04-05T17:38:25+05:30 | 2021-04-22T10:49:34+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | sharma.jatinder@religare.com | null | null | Change Request | Hi Deepak Kumar, As per your request, the FATHER NAME is updated as Rajendrabhai Valjibhai Vithlani for Emp:94886 through the database. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
1,730 | Hi, It has been observed on multiple occasions, that randomly certain system generated emails do not trigger. The status under 'Mail Viewer' is seen as 'Pending'. Kindly help us understand the root cause for this. Further, can we have a system alert for such cases or a report, or else it is difficult to track s... | 11,807 | 5 | 3 | Closed | Nayomi Shah | cloud team has created the update query and failed mail will automatically get reprocessed. | Product | Data Correction | Separation Management | Workflow | null | null | 2021-04-05T17:42:47+05:30 | 2021-09-01T15:48:23+05:30 | susan.noronha@iiflw.com, kalpesh.j@myadrenalin.com, vicky.k@myadrenalin.com, gowtham.n@myadrenalin.com, laxman.gulambe@iiflw.com, ramchandra.sangodkar@iiflw.com, esha.patil@iiflw.com, asif.r@myadrenalin.com, arup.c@myadrenalin.com, vyas.m@myadrenalin.com | susan.noronha@iiflw.com, kalpesh.j@myadrenalin.com, vicky.k@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nayomi Shah, During analysis, we observed that mails are not triggered from the application, hence we will get... |
1,731 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check. Regards Jatinder Sharma 70094-81180 From: Deepak Kumar Sent: Monday, April 05, 2021 5:42 PM To: Jatinder Kumar Sharma Subject: R... | 11,808 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Requisition Management | null | null | 2021-04-05T17:43:50+05:30 | 2021-04-22T09:49:44+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, kr.deepak@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, kr.deepak@religare.com | kr.deepak@religare.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Kindly ignore issue is resolved Thanks & Regards, Deepak Kumar Human Resources Religare Broking Limited, 2nd Floor, Prius Global,A-3/4... |
1,732 | Integration Failed Deep Nimeshbhai Shah (22344) Expenses ID TE2021/00047 | 11,809 | 5 | 4 | Closed | Madan Mohan | When accessing the travel expense form using the tile icon, it is redirecting to the old travel expense form URL. Due to this the expense category and expense type details were not captured in expense mode detail table for travel expense integration. Now we have provided the URL fix for the travel expense form. | Customization | Patch Deployment | null | Travel Management | null | null | 2021-04-05T17:50:01+05:30 | 2021-05-13T12:49:06+05:30 | gowtham.n@myadrenalin.com, sivakumar.m@myadrenalin.com | gowtham.n@myadrenalin.com, sivakumar.m@myadrenalin.com | null | sivakumar.m@myadrenalin.com | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11642, Please take a look at ticket #11809 raised by Madan Mohan (madan.mohan@npci.org.in). ... |
1,733 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Sumithra, We have uplaod the Holiday for tomorrow for TN and Kerala employees, now we need to run the scheduler so that it is marked as Holiday in t... | 11,810 | 5 | 1 | Closed | Rishi Ranka | Scheduler execution | Product | Clarification | null | Setup HRMS | null | null | 2021-04-05T18:08:00+05:30 | 2021-04-20T19:50:00+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com | sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com | null | null | Change Request | Hi Rishi Ranka, Based on the telephonic discussion, we came to know that our team has resolved the reported query in the application and same has been verified at your end. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, This is closed Thanks & Regards, Rishi Ranka Director – Ta... |
1,734 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Moosa, There is issue in permanent address while current and permanent address both are same but in permanent address only 1st line of the address... | 11,811 | 5 | 3 | Closed | Deepak Kumar | Code changes to update the dynamic contact details column from candidate to employee
EREC_TA_CAN_DATA_MOVEMENT | Customization | Patch Deployment | null | Employee Information | null | null | 2021-04-05T18:10:56+05:30 | 2021-05-19T12:49:17+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | sharma.jatinder@religare.com | null | null | Software Problem | Hi Deepak Kumar, For the reported address query, we are analyzing on the data, we will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Deepak Kumar, The Candidate to Employee Contact details issue has been rectified now with the code level corrections as well as we have upd... |
1,735 | Hi, Please help us to correct the confirmation date of emp A5806 in confirmation letter. Please do the needful at the earliest. Regards, Pinkiiy Raval | 11,812 | 5 | 3 | Closed | Vaishali Raut | Confirmation Date Change Requested | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-05T19:22:17+05:30 | 2021-04-16T11:25:05+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: "[\"44001782154\"]" referrer: https://myadrenalincare.freshdesk.com/support/solutions/articles/44001782154-employee-separation, Hi Vaishali Raut, As per the reported query, we understood th... |
1,736 | Hi, Unable to update the Bank details. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imagea3ab89.JPG@b479f1b5.4bb588cc]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 56000... | 11,813 | 5 | 1 | Closed | Pradeepa C T | Inactive employees bank details has been corrected | Product | Service Request | null | Employee Information | null | null | 2021-04-05T20:00:08+05:30 | 2021-04-22T09:49:45+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Service Request | Hi Pradeepa C T, As per your request, we have corrected the inactive employee bank details. Please update the bank details for active employees and revert for any further clarifications. Regards, Srujana.M |
1,737 | Hi, Please upload the Appraisal Letter 2020-21 under Employee attachments form. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image3ee811.JPG@eb38d36c.4e9882fc]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Kr... | 11,814 | 5 | 1 | Closed | Pradeepa C T | we have uploaded the Appraisal letters in Employee Attachments by using a bulk upload file | Product | Service Request | null | Performance Management | null | null | 2021-04-05T20:01:33+05:30 | 2021-04-22T10:49:34+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, As per your request, we have uploaded the Appraisal letters in Employee Attahcements by using a bulk upload file. Also the same has been confirmed by your end. Hence we are updating the ticket status as a pending customer. Regards, Srujana.M |
1,738 | We need to update the PT slab of Mettupalayam in Adrenalin for payroll and FNF processing. | 11,815 | 5 | 3 | Closed | Vicky Shah | changes in two pt procedures | Product | Patch Deployment | null | Salary | null | null | 2021-04-05T20:07:07+05:30 | 2021-04-12T10:19:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We will share the connectivity with you, analyze the concern raised on Slab updation for location n... |
1,739 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We wish to configure OD leave type through leave credit configuration. Currently, we are manually adding OD days on pro-rata basis (based on DOJ). W... | 11,816 | 5 | 3 | Closed | Shweta Ghule Shankarrao | Credit configuration activity | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-05T20:27:47+05:30 | 2021-04-22T20:49:58+05:30 | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | null | null | Service Request | Hi Shweta, We will schedule a call to understand the requirement in detail and then proceed with the configuration of the same in the system accordingly. We will keep you posted on the schedule for a call to discuss this. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myad... |
1,740 | Hello Team, Below mentioned employees Salary slip income tax deduction amount vs Tax computation sheet is showing mismatch. Please check for all employees what is the reason for mismatch of Income tax deduction amount in Tax computation sheet. request you to please do the needful and resolve on ASAP. ECWHM02136... | 11,817 | 5 | 3 | Closed | Humayu Tandurwala | Tax computation Generate not done hence old values are reflected | Product | Clarification | null | Tax | null | null | 2021-04-05T21:13:19+05:30 | 2021-04-22T12:49:08+05:30 | shanmugam.raja@eclinicalworks.com | shanmugam.raja@eclinicalworks.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11694, please note that tax computation amount for Mar-21 vs income tax deducted in salary slip a... |
1,741 | Clearance activity mail doesnot get triggered to the activity owners.Please configure tthe same. | 11,818 | 4 | 3 | Resolved | Aishwarya KV | We have changed the number of days as 20 and checked. "Activity Clearance WorkFlow Pending Mail" is getting triggered to the mapped role fetching the the transactions pending 20 days before the relieving date of the employees. As discussed the notification cannot be set adhoc to the actor choosing in the employee clear... | Product | Configuration | null | Separation Management | null | null | 2021-04-06T09:54:42+05:30 | 2021-04-21T10:12:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
1,742 | We are unable to download the attendance report | 11,820 | 5 | 4 | Closed | Vidyasagar | no space in server | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-06T10:29:14+05:30 | 2021-04-10T23:39:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis yesterday we understood that there was no space in the C Drive on Primary Applicatio... |
1,743 | Hi, Please help us to reprocess the failed transaction present in EmpvM2802 account. Regards, Pinkiiy Raval | 11,821 | 5 | 3 | Closed | Vaishali Raut | first name is null | Product | Data Correction | null | Personal Data | null | null | 2021-04-06T10:45:40+05:30 | 2021-04-16T11:24:16+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that the transactions has moved to the Failed Transaction and it ne... |
1,744 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please refer below screen shot In which I am not able to update mobile no. of NBHC06091 ^ Eeli Durga Prasad. Please do the needful. [cid:... | 11,822 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-06T11:31:54+05:30 | 2021-04-23T02:49:33+05:30 | ask.adrenalin@myadrenalin.com, supulaxmi.konar@nbhcindia.com | ask.adrenalin@myadrenalin.com, supulaxmi.konar@nbhcindia.com | supulaxmi.konar@nbhcindia.com | null | null | Clarification | Hi Manoj, We understand that you are unable to update mobile no. of Emp- NBHC06091. We will check and update you on the status shortly Regards, Judhistira.M, Hi Manoj, As checked, duplicate records were updated for below Employee so we have done the clearance. Henceforth you will be able to update the m... |
1,745 | Below mentioned employee workflow are not visible Rahul Bakshi Sandeep Tiwari Rohit Talware | 11,823 | 5 | 2 | Closed | Madan Mohan | Suggested to use Forms raised by me | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-04-06T12:11:03+05:30 | 2021-04-28T11:48:14+05:30 | sumithra.r@myadrenalin.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, This is our audit requirement hence request you to close asap before any escalation. FYI. Rgds, Madan... |
1,746 | 22871 Employee code pertaining to Rohit Talware but in ERP system showed name Jasmine Ricky on same empl code. | 11,824 | 5 | 3 | Closed | Madan Mohan | Name incorrect in UAT. | Customization | Clarification | null | Customization | null | null | 2021-04-06T12:14:04+05:30 | 2021-04-22T20:49:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11823, Hi Madan, We will check on the reported concern e-code being tagged to another employee name in the ERP s... |
1,747 | Hi Team, Ticket are reflecting as open in Roopa queue after this has been actioned by the respective person. Please check. Attached the snapshot for your reference. Regards, Banu Simon | 11,825 | 5 | 2 | Closed | Banu Simon | The query is escalated and went to roopa | Product | Clarification | null | Help Desk | null | null | 2021-04-06T12:29:38+05:30 | 2021-04-22T15:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Banu Simon, As per the reported query, wee understood that the Help Desk Tickets are reflecting under Roopa's Login in system. We will check the ti... |
1,748 | Please change the date of joining to 05-04-2021 for candidate Ankush Kumar. Screenshot attached for your kind reference | 11,826 | 5 | 1 | Closed | Pratap Singh | Clarification | Product | Data Correction | null | Employee Information | null | null | 2021-04-06T12:55:36+05:30 | 2021-04-07T15:32:39+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As per the request, we will change the date of joining to 05-04-2021 for candidate Ankush Kumar. ... |
1,749 | Hi, Prachi Redkar (3514) is unable to raise transfer in system for below mentioned employees. She is unable to get drop downs in "Action" field inspite of proper mapping in all the forms. Please check and help resolve. Her login details are as follows: Authentication: Active User ID: hoadl\prachi.redkar Pass... | 11,827 | 5 | 3 | Closed | Rashmi Deshpande | Role mapping & Action reason role mapping gap | Product | Configuration | null | Transition Management | null | null | 2021-04-06T13:05:04+05:30 | 2021-04-07T00:28:11+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As explained over, for the below 3 employees the login user(Prachi Redkar) is facilitating only for ... |
1,750 | Dear Madam, yesterday we have pulled back 2 employees resignations from spark and made them active. but those 2 employees details are not viewable in employee details report. please do the needful. EM ID: 108100 EM ID: 107639 Regards, Sowmya | 11,828 | 5 | 3 | Closed | Sowmya | We have corrected the below-reported employees' pay process status. | Product | Data Correction | null | Employee Information | null | null | 2021-04-06T13:07:00+05:30 | 2021-04-22T14:50:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, srujana.M, Hi Sowmya, We have corrected the below-reported employ... |
1,751 | Dear Madam, employee payslip is not generated. while we are trying to generate the payslip we are facing an error that kindly select the employee. please do the needful EM ID; 107850 | 11,829 | 5 | 3 | Closed | Sowmya | pay slip process has been done. | Product | Clarification | null | Payroll Wizar | null | null | 2021-04-06T13:28:46+05:30 | 2021-04-22T14:50:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, srujana.M, Hi Sowmya, We have generated the above-reported employee... |
1,752 | Dear Madam, request you to please provide a report called deputation report. it is same like employee movement report but where the location of employee Dosent changes. Regards, Sowmya | 11,830 | 5 | 3 | Closed | Sowmya | we have created the i reporter "Employee Movement Deputation Report". | Product | Service Request | null | Employee Movement | null | null | 2021-04-06T13:42:34+05:30 | 2021-04-22T21:55:22+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, As per your request, we have created the i r... |
1,753 | The actual relieving date cannot be a Holiday. While raising or 1st level approval this validation was not thrown by the system. But the system is giving this validation during HR approval. | 11,831 | 5 | 2 | Closed | Pallavi Karekar | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-06T14:20:46+05:30 | 2021-04-21T14:49:19+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-06 08:50:46 UTC, Hi Pallavi, As explained over call, 6th Apr 2021 was declared as a Holiday recently. Hence the validation is now thrown by the system. As suggested, request you to change the date to 7th Apr 2021 and proceed with the same. Regards, Gowtham. N Product ... |
1,754 | hi, Please change date of joining of below employees: 29739 Devika J 17-02-2021 29740 Arpitha A 17-02-2021 29741 Sunil Kumar N 17-02-2021 29742 Mary D... | 11,833 | 5 | 3 | Closed | Aishwarya KV | As per the requirement we have updated the DOJ for the mentioned employees. | Product | Data Correction | null | Employee Movement | null | null | 2021-04-06T15:05:26+05:30 | 2021-04-12T16:57:36+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you Regards, Veerapandian R, Hi Aishwarya... |
1,755 | Hi Team, we are unable to upload aadhar no for the the below mentioned employees as they are rehired Employee Code Aadhar No Old employee code AQ019164 379790195920 50008 AQ020669 913054080738 CB05992 Please help in updating the same Ansu Singh | 11,834 | 5 | 3 | Closed | Ansu Singh | aadhar mapped to inactive id | Product | Data Correction | null | Employee Information | null | null | 2021-04-06T15:06:54+05:30 | 2021-04-07T15:09:05+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Team, Found few more cases facing the same issue Employee code Aadhar no Old cod... |
1,756 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenalin Team, Need your assistance to fix below cases by changing their Activity Clearance status to Completed which is currently assisgned as... | 11,835 | 5 | 2 | Closed | Pallavi Karekar | Service request | Product | Service Request | null | Separation Management | null | null | 2021-04-06T15:24:31+05:30 | 2021-04-21T16:49:21+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com | null | null | Service Request | Hi Pallavi, As requested, we have changed the status of activities as "Completed" from the back end as the activity owners are now inactive in the system. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 |
1,757 | Dear Gowtham, As discussed, please find attached exit report pulled from system now and want to capture the Acutal Relieving date which should be in align with the LWD date triggered by system via mail. Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfeder... | 11,836 | 5 | 2 | Closed | Pallavi Karekar | Customized report logic altered | Customization | Patch Deployment | null | Separation | null | null | 2021-04-06T15:33:46+05:30 | 2021-04-21T17:49:48+05:30 | null | null | null | null | null | Change Request | Hi Pallavi, As requested, we have changed the logic of the report "Employee Status Report 2238" to fetch the Relieving date value in the column "Accepted LWD by Manager" instead of the Last working date. We have checked for 117204 and the date is now reflecting as 01-May-2021 as expected. Please check and conf... |
1,758 | Dear Team, We are downloading the promotions letters, in that letters Med_Allowances component not showing, need to create new bookmark, plz check. Regards Mahendra | 11,838 | 5 | 3 | Closed | Madhu sudhan reddy | Med_sal is added in FN_DOC_MOVEMENT_AMPL | Product | Data Correction | null | Setup HRMS | null | null | 2021-04-06T15:50:26+05:30 | 2021-04-17T16:40:04+05:30 | mahendra.y@automotiveml.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please join the below session link to check the feasibility of adding new bookmark... |
1,759 | Dear Concern, There is an issue in Location master where we are unable to update Default PT Location in Location Master. Whenever we are updating the same its showing submit successfully but after reset Location Master showing Blank / Null Value. Also in case of new code created PT Location showing blank in em... | 11,839 | 5 | 3 | Closed | Yogesh Gupta | ADL_2009_17920 | Product | Patch Deployment | null | Setup Adrenalin | null | null | 2021-04-06T15:52:29+05:30 | 2021-04-28T17:50:38+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogesh Gupta, From the description, we understood that you are facing error in the PT location data update, hence we required server connection t... |
1,760 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, One employee 890882-UTTAM KUMAR had pulled back his resignation. But his record is still there in resignation ireport. Please resolve. Bes... | 11,840 | 5 | 1 | Closed | Sonali | null | Product | Clarification | null | Separation Management | null | null | 2021-04-06T16:39:57+05:30 | 2021-04-22T08:50:41+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi Sonali, As per confirmation based, The below issue has been resolved, If any clarification in this ticket please let me know. Thanks and Regards Vijayakumar k |
1,761 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Jaykalyani, Harsha (Service_Provider) would like to recall the message, "Resignation Issue of Uttam Kumar". This message (including any attachments) is... | 11,841 | 5 | 1 | Closed | Sonali | null | Product | Clarification | null | Separation Management | null | null | 2021-04-06T16:40:22+05:30 | 2021-04-22T08:50:42+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi, Please close this ticket. Issue has been resolved. Regards Harsha J , Hi Sonali, As per your confirmation based, The below issue has been resolved, Now we have changed the status has "Pending customer", Further if any clarification please let me know. Thanks and Regards Vijayakumar k, resolve... |
1,762 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] [cid:image001.png@01D72B07.350C1A30][cid:image002.jpg@01D72B07.350C1A30] Fax no we need to change it to Work email id 2nd and we also want this to be a... | 11,842 | 5 | 3 | Closed | Rishi Ranka | Dynamic Field Creation | Product | Service Request | null | Time & Attendance Management | null | null | 2021-04-06T17:07:02+05:30 | 2021-05-19T15:49:44+05:30 | prachi.p@myadrenalin.com, revati.mundra@myadrenalin.com, ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, aamir.gazi@myadrenalin.com | prachi.p@myadrenalin.com, revati.mundra@myadrenalin.com, ask.adrenalin@myadrenalin.com, aamir.gazi@myadrenalin.com | null | null | null | Change Request | Hi Rishi Ranka, As reported query says, contact details field name has to be modified in the application, hence we will get connect over the call and understand the same and proceed further for solution. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Ok you can send me the link aft... |
1,763 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please update. Thanks & Regards, Deepak Kumar Human Resources Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125,... | 11,843 | 5 | 3 | Closed | Deepak Kumar | EREC_TA_CAN_DATA_MOVEMENT
Code changes to update the dynamic contact details column from candidate to employee | Customization | Patch Deployment | null | Employee Information | null | null | 2021-04-06T17:56:18+05:30 | 2021-05-19T12:49:19+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com, kr.deepak@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com, kr.deepak@religare.com | sharma.jatinder@religare.com | null | null | Software Problem | Hi Deepak Kumar, For the reported address query, we are analyzing on the data, we will update you the status on the ticket 11811 Thanks & Regards, Mohamed Moosa A, Hi Team, still address issue is not resolved request you please do the needful *Thanks & Regards**,* *Deepak Kumar* *Human Reso... |
1,764 | Dear Madam, Below two Staffs CGT Advance updated in Spark clearance but not reflected in F&F sheet. Pls find attached both staffs Spark clearance screen shot for reference. EM ID: 93302,94354 Regards, Sowmya | 11,844 | 5 | 3 | Closed | Sowmya | Amount has been recovered in the month of FEB payroll. | Product | Clarification | null | Pay process | null | null | 2021-04-06T18:10:58+05:30 | 2021-04-22T17:49:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below-reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, We have checked, below reported employe... |
1,765 | Unable to add users - All Adrenalin users Life Cycle - Admin. However the current count showing ZERO still system is not allowing us to add any user by saying.. Maximum limit reached. | 11,845 | 5 | 3 | Closed | Priyanshi Bhattacharya | As we checked, The admin count for the lifecycle is 5. Currently more than five admins have been mapped to the module. Hence the system is not allowing to add employees to the group. | Product | Clarification | null | Workflow | null | null | 2021-04-06T18:17:34+05:30 | 2021-05-01T16:48:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Priyanshi Bhattacharya, From the attached screenshot we found that that the license count has exceeded. If any... |
1,766 | Hi, Please update Brand for attached list of Inactive cases. Thanks, Rashmi | 11,846 | 5 | 3 | Closed | Rashmi Deshpande | Service request | Product | Service Request | null | Employee Information | null | null | 2021-04-06T18:29:38+05:30 | 2021-04-07T00:13:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As requested, we have updated the values for the Brand(Business Relationship) field via the backend for... |
1,767 | Dear madam, employee has raised his attendance befor 26th March and got it approved. but still employees has received 9 LOPs please do the needful. E ID: 82332. Regards, Sowmya | 11,847 | 5 | 3 | Closed | Sowmya | Duplicate tickets | Product | Data Correction | null | Pay process | null | null | 2021-04-06T19:08:51+05:30 | 2021-04-24T15:49:15+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We will check the below reported concern and update you shortly. Regards, Srujana.M, Hi Sowmya, As discussed over the below-reproed concern is... |
1,768 | Dear Iswarya, Please check as few JO's are reflecting 200% weightage. Please remove those JO's and share us list for re-uploading. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 882... | 11,848 | 5 | 1 | Closed | Palak sodhi | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-06T19:44:05+05:30 | 2021-04-22T10:49:35+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Palak sodhi, As per the request, there are around 50 employees have 200% weightage and we have deleted the Goals for all the Employees. Please check the attached employee list those goals are deleted having more than 100 % weightage. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin... |
1,769 | Dear Team, When we creating code it will not go for approval. Please check and resolved on priority with RCA. Below are the sample codes, which are not get approved. Employee Id Employee Name C186692 Nalathoti Syam Babu C186698 Karthick C186679 Vijayakumar Madhavan C186690 B Madhuri C186687... | 11,849 | 5 | 3 | Closed | Venkatesh | Records might be cleared from the queue hence causing this | Product | Clarification | null | Employee Information | null | null | 2021-04-06T20:06:04+05:30 | 2021-06-10T17:50:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and check on the below query. Regards, Ramachandran J Adr... |
1,770 | Dear Team, Cannot able to do leave cancellation for Feb month for C183755. | 11,850 | 5 | 2 | Closed | Venkatesh | Leave cancel days modified | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-06T20:15:25+05:30 | 2021-04-27T15:48:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11849, Hi Venkatesh, We will check and clear the below issue of leave cancellation form not showing for the emp... |
1,771 | Hi Team employee left on 26th March , after processing settlement if check the TCS still showing last year income please check EMP ID :1835 | 11,851 | 5 | 3 | Closed | Shreyas Shridhar | we have found that without changing the financial year you have run the Settlement entry for this employee hence the negative values have not appeared in the TAX Computation sheet.
We have removed the data from this table then it is started working
PA_GP_TAXABLE_SALARY_DET | Product | Service Request | null | Salary | null | null | 2021-04-06T20:23:49+05:30 | 2021-04-27T16:34:38+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, also please check Total PT deduction under sec 10 , it is showing 2500, Hi Shreyas Shridhar, From the above descr... |
1,772 | The below employee weekly off need to be updated from Mar 29, 2021 as the changes has been updated on Apr 06, 2021: 1. ECWBLR02189- weekly off should be Wed & Thu effective from Mar 29, 2021. 2. ECWBLR02111 - weekly off should be Wed & Thu effective from Mar 29, 2021 | 11,852 | 5 | 3 | Closed | Shwetha R | Scheduler update | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-04-06T22:21:17+05:30 | 2021-04-22T20:50:00+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says weekly off needs to update in the calendar, hence we will get connect from o... |
1,773 | While creating new role nothing is displaying in Business unit and this is mandatory field. | 11,853 | 5 | 1 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Job Structure | null | null | 2021-04-06T23:28:08+05:30 | 2021-04-22T10:49:35+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241383 time: 2021-04-06 17:58:08 UTC, Hi Supulaxmi, As guided over the call, Business unit is reflecting after selecting Group Company as Entity and NBHC Pvt Ltd. as Entity name. Regards, Judhistira.M |
1,774 | Hi, It has been observed since long that whenever we update Parent Department field in "Associate Movement" form, it gets selected and further forms gets submitted also for approval, however changes are always reflecting blank in approval's bucket. Due to this, approver has to reject it and we have to again raise t... | 11,854 | 5 | 3 | Closed | Rashmi Deshpande | Consolidated patches deployed. Customer yet to confirm as there are currently no movements to be done. | Product | Patch Deployment | null | Transition Management | null | null | 2021-04-07T00:42:31+05:30 | 2021-05-01T14:49:04+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join below link, https://us02web.zoom.us/j/83769169454?pwd=TWZOcXBSUFRTbGI1WFBtb1R4MUtNUT09... |
1,775 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, With the permanent closure of our Delhi office M/s. GS Engineering & Construction Delhi Pvt. Ltd., we would like to disable / remove the fo... | 11,855 | 4 | 3 | Resolved | Greta Fernandes | Please find below the respective master forms where you can navigate to and make the relevant master inactive. Request you to please do transfer/movement of existing employees to other masters (or) deactivate the employees if applicable before making the masters inactive as the system will not allow the same if the mas... | Product | Clarification | null | Setup HRMS | null | null | 2021-04-07T08:48:10+05:30 | 2021-04-09T18:47:29+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com | suravi.luthra@gsenc.com | null | null | Clarification | Hi Greta, Please find below the respective master forms where you can navigate to and make the relevant master inactive. Request you to please do transfer/movement of existing employees to other masters (or) deactivate the employees if applicable before making the masters inactive as the system will not allow the same... |
1,776 | Dear Iswarya, Please remove JO of below employees on urgent basis: Emp Code Emp Name (As Per UID) Date of Joining Designation Department Location / Branch State Aye1167 Harish Soni 11-Sep-17 Assistant Credit Manager Credit Bikaner Rajasthan Aye1560 Indr... | 11,856 | 5 | 1 | Closed | Palak sodhi | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-07T09:08:21+05:30 | 2021-04-22T09:49:46+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Palak sodhi, As per the request, we have deleted all the below employees goals in the System. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswar... |
1,777 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi The account of employee 0006-Rajnish RamDas Bailoor has been locked. Kindly look into it. Regards Sonali Manager-HR From: Rajnish Bailo... | 11,857 | 5 | 1 | Closed | Sonali Srivastava | password updated | Product | Data Correction | null | Security | null | null | 2021-04-07T09:19:56+05:30 | 2021-04-22T18:50:00+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, As discussed over the call, have Updated the reported employee password as adnet1. Please do login and revert us in case of any clarification. Thanks & Regards, Abirami K |
1,778 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Pls check and confirm. 1- Current appraisal is in process, however if we want goals to be open for this FY 21-22. Is it possible? ... | 11,858 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Calendar Setup | null | null | 2021-04-07T09:33:35+05:30 | 2021-04-23T13:49:02+05:30 | ask.adrenalin@myadrenalin.com, alexander.c@myadrenalin.com, moosa.m@myadrenalin.com, shailender.verma@religare.com | ask.adrenalin@myadrenalin.com, alexander.c@myadrenalin.com, moosa.m@myadrenalin.com, shailender.verma@religare.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, For the reported query, the GOAL process for the FY 21-22 can be opened while processing the FY 20-21 SELF APPRAISAL process. Once the FY 21-22 has been initiated , the Appraisal of FY 20-21 can be done by choosing the respective Appraisal calendar. Please check and let us know for furth... |
1,779 | Dear Team, Kindly provide UAT id & password of 20511, also provide iReport Access. | 11,859 | 5 | 3 | Closed | Sandeep Jangid | clarification provided | Product | Clarification | null | Setup HRMS | null | null | 2021-04-07T09:52:52+05:30 | 2021-04-07T15:00:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11748, Hi Sandeep Jangid, Based on your request regarding provide UAT id & password of 20511, also provide iRe... |
1,780 | Dear Team, Kindly do the needful as per following points. 1. PMS allignment for Indirect/Corporate employees only.- RHrs need to be trained on tagging by Judhi Regards, Supulaxmi Konar Hr-Operation | 11,861 | 5 | 3 | Closed | Supulaxmi Konar | Training on how to do mappings | Product | Service Request | null | Performance Management | null | null | 2021-04-07T10:36:20+05:30 | 2021-05-12T18:50:08+05:30 | archana.guhagarkar@nbhcindia.com | archana.guhagarkar@nbhcindia.com | null | archana.guhagarkar@nbhcindia.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M, ... |
1,781 | Dear Team, Kindly do the needful as per following. ESS & NON ESS config- this swill be done and guided by Judhi to all RHRS as well. Regards, Supulaxmi Konar Hr-Operation | 11,862 | 5 | 3 | Closed | Supulaxmi Konar | License count exceeded. Helped in identified and delete excess count from back end | Product | Service Request | null | Manage Employees | null | null | 2021-04-07T10:41:24+05:30 | 2021-04-24T19:48:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will check and update you on the status shortly. Regards, Judhistira.M, H... |
1,782 | Dear Gowtham, We are getting error for movement of 111064 Atul Santosh Mapari , grade DT1. Options for Movement under Action * and action Reason* not showing. Mentions - "Internal System Error Contact your administrator" Please check and resolve. [cid:image001.png@01D72B9B.4C85A070] Thanks and Regard... | 11,863 | 5 | 3 | Closed | Vinay Singh | DOJ updated via back end by customer, earlier employment records are still available. Contract end date was earlier than his DOJ. | Product | Data Correction | null | Transition Management | null | null | 2021-04-07T10:49:34+05:30 | 2021-04-22T15:48:19+05:30 | gowtham.n@myadrenalin.com | null | gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Vinay, Please join the below link, https://us02web.zoom.us/j/88375107797?pwd=MjNicXRQdXlqUVVpeEpkcm5VRFdodz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Vinay, As explained over the remote session, we found that the employee... |
1,783 | Initiation of PMS 2021-22. | 11,864 | 5 | 1 | Closed | Minal Ambre | Configuration. | Product | Configuration | null | Performance Appraisal | null | null | 2021-04-07T10:51:35+05:30 | 2021-04-22T11:49:18+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241383 time: 2021-04-07 05:21:35 UTC |
1,784 | Goal setting has not been initiated is showing for Emp-NBHC05802. | 11,865 | 5 | 1 | Closed | Minal Ambre | Clarification. | Product | Clarification | null | Performance Management | null | null | 2021-04-07T10:55:07+05:30 | 2021-04-22T11:49:18+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241383 time: 2021-04-07 05:25:07 UTC |
1,785 | Salary Hold/unhold Mail triggers to be sent to payroll team | 11,866 | 5 | 1 | Closed | Archana Guhagarkar | Salary hold process to be guided and implementted | Product | Service Request | null | Pay process | null | null | 2021-04-07T10:59:35+05:30 | 2021-05-24T18:51:37+05:30 | jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com, venkateswaran.c@myadrenalin.com | jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com, venkateswaran.c@myadrenalin.com | null | null | null | Service Request | created_by: 2043097241383 time: 2021-04-07 05:29:35 UTC, Hi Archana , We will check and configure mail for Salary Hold/unhold Mail. Regards, Judhistira.M, Hi Archana, We will configure mail for Salary Hold/unhold today and update you on the status. Regards, Judhistira.M, Hi Archana, We will con... |
1,786 | Dear Gowtham, As discussed on Monday(05-Apr-2021) please suggest us the task option with the risk and task list for below activity. * Create new Data for about 250 Employee with new Emp Code and Date of Joining So that management can give us go ahead for activity which is having less risk. Thanks an... | 11,867 | 5 | 2 | Closed | Vinay Singh | Service request | Product | Service Request | null | Transition Management | null | null | 2021-04-07T10:59:50+05:30 | 2021-04-22T12:49:11+05:30 | gowtham.n@myadrenalin.com | null | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Vinay, As explained over call, below are the 2 approaches possible. Keep the same employee codes active and change the DOJ alone in the system for all employees. Deactivate old codes and Create new codes and fill in all the details all over again. We will assist you with the approach chosen from your end.... |
1,787 | Hi, I am not able to do LOP upload for EE 22223, getting validation as "As Intervening Holidays/Weekly Off is Yes, leave has been already raised for the weekoff/holiday, cancel existing leave request and raise leave continuously while trying to insert". Siva and I have checked the configuration yesterday however, were... | 11,868 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Dates were not considering properly, inserted via back end and closed | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-07T11:17:27+05:30 | 2021-04-07T14:43:41+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | null | null | Software Problem | Hi Shweta, PFB screenshot of error when giving the "To date" as 14-Mar-2021, as it is a weekly off. Request you to please give it as 12-Mar-2021 and the upload is a success. Screenshot given for your reference. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com... |
1,788 | Delete resignation reasons from reason master. | 11,869 | 5 | 3 | Closed | Aishwarya KV | As discussed over the call we have been informed to close the ticket. You can raise a ticket if any changes needs to done.
| Product | Clarification | null | Separation Management | null | null | 2021-04-07T11:22:51+05:30 | 2021-05-11T17:53:37+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Ple... |
1,789 | New Tax patch updation for Financial year 2021-2022 | 11,870 | 5 | 3 | Closed | Divya N | FY Change Patch | Product | Patch Deployment | null | Tax | null | null | 2021-04-07T11:50:13+05:30 | 2021-05-01T11:49:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month confir... |
1,790 | We are unable to figure out the appraisal Status of below employees. Employee ID Employee Name Date Of Joining / Re-Employed Grade Permitted Location Department Status Pending With Pending With 2671 MELJOE STEPHEN FERREIRA 05 Jun 1996 SMG4 - ENG Mumbai ENG NOT COMPLET... | 11,871 | 5 | 3 | Closed | Senthil kumar M S | transaction ailed while approval | Product | Clarification | null | Goal Management | null | null | 2021-04-07T11:54:19+05:30 | 2021-04-22T13:48:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, We have taken session and working on the query.Please provide us some time we will let you know the s... |
1,791 | Hi, Please change BRAND of inactive employee from backend. Babar Khan (10649) Brand : GD | 11,872 | 5 | 2 | Closed | Rashmi Deshpande | null | Product | Service Request | null | Employee Information | null | null | 2021-04-07T12:13:30+05:30 | 2021-04-09T11:58:00+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As suggested by you, we will connect after 5 PM and update the Brand value for the inactive employee vi... |
1,792 | Dear Team, we require clock in clock out report according to attach format, kindly check and update. | 11,873 | 5 | 4 | Closed | Sandeep Jangid | Not feasible to modify the product report | Product | Service Request | null | Time & Attendance Management | null | null | 2021-04-07T12:18:29+05:30 | 2021-04-07T15:08:51+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed over the call, we are unable to do any modification in the product clo... |
1,793 | Please provide the report of Loan as per below format Employee ID Employee Name DOJ Designation Location Region Advance Type Approved On Advance Amount No of EMI's Amount Recovered Balance Amount | 11,874 | 5 | 4 | Closed | Vidyasagar | view created and mis report name shared | Customization | Configuration | null | Loans | null | null | 2021-04-07T13:06:03+05:30 | 2021-04-23T13:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Please add Employee Status also at the last (Active/Inactive), Dear Vidyasagar, We have taken the connectivit... |
1,794 | Dear Iswarya, Please check and resolve below issue as 31 Out of 38 forms are reflecting on HRMS. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 From: Deva... | 11,875 | 5 | 1 | Closed | Palak sodhi | Data corrections | Product | Service Request | null | Performance Appraisal | null | null | 2021-04-07T13:11:12+05:30 | 2021-04-22T16:50:26+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Software Problem | Hi Palak sodhi, we will check the below 31 Out of 38 forms are reflecting on HRMS. Once resolved we will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@m... |
1,795 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej On... | 11,876 | 5 | 2 | Closed | Gyanamayee Swain | Customer confirmed that user is not facing issue now | Customization | Clarification | null | Performance Management | null | null | 2021-04-07T13:35:15+05:30 | 2021-04-22T20:50:03+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Gyanamayee, We understood that you are currently in internal meetings. Request you to please call us to connect over remote session for reported concern. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi, Pls take control Gyana... |
1,796 | Dear Iswarya, Please let us know in case of any JO weightage exceeds 100%. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 -- *************... | 11,877 | 5 | 1 | Closed | Palak sodhi | Data correction | Product | Service Request | null | Goal Management | null | null | 2021-04-07T13:56:21+05:30 | 2021-04-24T17:49:50+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Clarification | Hi Palak sodhi, As discussed over call, we will check at the backend and update you in case of any JO weightage exceeds 100%. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri... |
1,797 | Need Updated HRMS data | 11,878 | 5 | 3 | Closed | Gaurav Narang | Backend data extraction | Customization | Data Correction | null | Job Data | null | null | 2021-04-07T14:35:21+05:30 | 2021-04-22T22:48:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We will check the reported query on HRMS data in existing connection and will share the updates... |
1,798 | Dear team, Increment letter not coming, plz check. Regards Mahendra | 11,879 | 5 | 3 | Closed | Madhu sudhan reddy | Increment Letter is for CPT Module in system | Product | Clarification | null | Setup HRMS | null | null | 2021-04-07T14:47:48+05:30 | 2021-04-09T16:02:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please provide us sometimes, we will schedule the call related to Increment Letter... |
1,799 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej On... | 11,880 | 5 | 2 | Closed | Gyanamayee Swain | Received user was functional manager and workflow was configured to send approval notification to Functional manager | Product | Clarification | null | Confirmation Management | null | null | 2021-04-07T14:59:21+05:30 | 2021-04-30T12:48:14+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, As per workflow configuration for Confirmation Appraisal (Probation Evaluation), on approval of the same, below listed role players will receive the same. Employee (Self) Reporting Manager Functional Reporting Manager HRFAC In this case, Prashant Vatkar is the Functional Manager of "Anil Bishoyi"... |
1,800 | Dear Jay, We have following issue with the PMS process, could you please check and resolved the same. [cid:image001.png@01D72BBF.93095810][cid:image002.png@01D72BBF.93095810] Regards, Nainesh Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not... | 11,881 | 5 | 1 | Closed | Nainesh | Formula was not defined under formula builder | Product | Data Correction | null | Performance Management | null | null | 2021-04-07T15:06:36+05:30 | 2021-04-23T13:49:04+05:30 | gsujatha@efl.global | gsujatha@efl.global | null | null | null | Software Problem | Hi Nainesh, We will check the above query regard to PMS issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that when we load the 'Performance Appraisal ' form we don't receive any error and also pl... |
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