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1,801 | We have updated mass shift yesterday night for approx 1000 employees from 01 April to 31 Mar-2022. but for few employee are updated and few are still not roasted. please check and update at earliest. | 11,882 | 5 | 3 | Closed | Bharat Kumar | Since the shift data is roasted for the entire year which is more than the 3 lakhs records and the other main integration schedulers also configured between every 3 hours. The entire shift data takes time to reflect the same in the application. | Customization | Clarification | null | Shift and Scheduling | null | null | 2021-04-07T15:52:46+05:30 | 2021-04-24T19:48:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, From the above description, we understood that the roasted shifts not reflected in the ap... |
1,802 | Dear Madam, we are unable to do final closer of the employee as her last working day is a sunday. we tried from our end but unable to do. please do the needful. EM ID: 65815 Regards, Sowmya | 11,883 | 5 | 3 | Closed | Sowmya | In the adrenalin configuration editor form configuration _name "LWD_CONF" value is 'Y'. That means if an employee's last working date falls under weekly/holiday then the system will show the validation. Please ask the employee to change the configuration value and submit the final closure. | Product | Configuration | null | Separation Management | null | null | 2021-04-07T15:56:05+05:30 | 2021-04-22T19:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, In the adrenalin configuration editor form configuration _name "LWD_CONF" value is 'Y'. That means if an employee's last working d... |
1,803 | One employee goal agreement approved by supervisor is incorrect. Now it’s in self-appraisal page. We need to restore that to goal agreement page. | 11,884 | 5 | 3 | Closed | Senthil kumar M S | goals moved ack to employee | Product | Clarification | null | Goal Management | null | null | 2021-04-07T16:03:43+05:30 | 2021-04-23T13:49:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query we have understood that Goal setting need to change to saved status.We will do the... |
1,804 | Debmalya is marked as absent in HRIS for the whole month of March 2021. | 11,885 | 5 | 2 | Closed | Senthil kumar M S | Employee details are updated rom chris with wrong effective date | Product | Clarification | null | Employee Information | null | null | 2021-04-07T16:05:02+05:30 | 2021-04-27T19:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11884, Hi Senthil kumar M S, as per the query ,We have understood that attendance or this employee is marked leave .We wil... |
1,805 | Dear Team, Another issues with per diem population. Kindly share RCA & fix this asap. Rgds, Madan | 11,886 | 5 | 3 | Closed | Madan Mohan | Ticket booking not done. Per diem is calculated during ticket booking and same will be reflected in Travel expense. | Customization | Clarification | null | Travel Management | null | null | 2021-04-07T16:05:21+05:30 | 2021-04-23T09:49:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, We checked on the reported concern and found that the "Ticket Booking" is not done yet for this employee... |
1,806 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We need ERP/Empower access for two off role team members of onboarding team. One permanent basis and one temporary. They shall have access to ... | 11,887 | 5 | 3 | Closed | Ritu Sharma | Guidance on creating employee & providing all required access for the employee onboarding. | Product | Service Request | null | Application Access Management | null | null | 2021-04-07T16:07:29+05:30 | 2021-05-04T10:16:08+05:30 | ask.adrenalin@myadrenalin.com, sagar.thakurdesai@npci.org.in, deepa.nair@npci.org.in, shweta.ghule@npci.org.in, veena.gehlot_fut@npci.org.in | ask.adrenalin@myadrenalin.com, sagar.thakurdesai@npci.org.in, deepa.nair@npci.org.in, shweta.ghule@npci.org.in, veena.gehlot_fut@npci.org.in | sagar.thakurdesai@npci.org.in, deepa.nair@npci.org.in, shweta.ghule@npci.org.in | null | null | Service Request | Hi Ritu, We will initiate a call around 12 PM today to understand the requirement in detail and thereafter plan further steps accordingly and guide you on the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688/8072250167, Sure Gowtham.... |
1,807 | We haven’t updated any location change to Chennai but the system reflect as BLR location for Vinay KS.Kindly check the flaws and let us know the same. | 11,888 | 5 | 2 | Closed | Senthil kumar M S | clariication | Product | Clarification | null | Transition Management | null | null | 2021-04-07T16:09:16+05:30 | 2021-04-22T19:50:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11885, Hi Senthil kumar M S, As per your request , We have verified that this employee LOCATION is showing as CHennai HO .... |
1,808 | Dear Jay, Further to our conversation, could you please look into this and resolve the same. Regards, Nainesh From: Sahib Singh Walia Sent: Tuesday, April 6, 2021 6:21 PM To: Nainesh G Shah <naineshg@efl.global<mailto:naineshg@efl.global>> Cc: Vikas Parcha <vikasp@efl.global<mailto:vikasp@efl.global>> Sub... | 11,889 | 5 | 1 | Closed | Nainesh | Clarification Provided | Product | Clarification | null | Goal Management | null | null | 2021-04-07T17:27:43+05:30 | 2021-04-23T10:49:30+05:30 | null | null | null | null | null | Clarification | Hi Nainesh, Post analysis we understood that the mentioned issue is not occuring in GS form of the employee. As discussed kindly check with the employee and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,809 | Dear Team, Unable to upload Email id of following employee. 1 NBHC06185 Pankaj.Singh@nbhcindia.com Email Id already Exist while trying to insert 2 NBHC06184 Dipesh.Pawar@nbhcindia.com Email Id already Exist while trying to insert | 11,890 | 5 | 3 | Closed | Supulaxmi Konar | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-07T17:37:13+05:30 | 2021-04-23T02:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to update Email ID for below employees. We wi... |
1,810 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, This is to bring to your notice, the notification mail content is not updated, though the same is updated in the mail content builder. Pleas... | 11,891 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Mail content configuration | Product | Clarification | null | Performance Appraisal | null | null | 2021-04-07T17:39:24+05:30 | 2021-04-23T20:48:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika, We have modified the mail content for the message name "Notification self new" as this is the one configured in workflow to be sent to employees on submission. We will monitor the mails on Mail viewer and confirm you once it is triggered with proper content. Regards, Gowtham. N Product Support ... |
1,811 | Dear Iswarya, Please delete JO's of below employees: Emp Code Emp Name (As Per UID) Aye1063 Manikandan R. Aye1715 Prem Prakash Aye2189 Adarsh Gaurav AYE5045 BASKAR M Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited ... | 11,892 | 5 | 1 | Closed | Palak sodhi | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-07T17:47:21+05:30 | 2021-04-23T09:49:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Palak sodhi, As per the request, we have deleted the below employees Goals. Aye1063 Manikandan R. Aye1715 Prem Prakash Aye2189 Adarsh Gaurav AYE5045 BASKAR M Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect... |
1,812 | Hi Team, Please consider this as an high priority and share the reject notification information sent to the employee for HRA tax exemption. Please check the notification details from the backend and share the information ASAP. Please find below employee details Emp Id: ROS0238 Emp Name: Sarath Kumar Nanda Da... | 11,894 | 5 | 4 | Closed | Thokala Umamaheswar Rao | Provided the clarification | Product | Clarification | null | Tax | null | null | 2021-04-07T18:02:38+05:30 | 2021-04-23T12:48:36+05:30 | jisha.aravind@myadrenalin.com, jayakumaran.v@randstad.in, randstad@abs.co.in, amudhan.k@myadrenalin.com | jisha.aravind@myadrenalin.com, jayakumaran.v@randstad.in, randstad@abs.co.in, amudhan.k@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thokala Umamaheswar Rao, As requested we have checked and found that the transaction which was raised by the e... |
1,813 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We have 113 cases for whom we need to update resignation from our end so we wanted to check if there is any upload option or any backend updat... | 11,895 | 5 | 3 | Closed | Rishi Ranka | we do not have the option to upload Record Resignation of employees as it involves multiple form Functionalities such as Separation Activity and Final closure, Each employees Resignation has to be done individually. | Product | Clarification | null | Separation Management | null | null | 2021-04-07T18:11:16+05:30 | 2021-04-23T09:49:36+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Clarification | Hi Rishi Ranka, Please be informed, we do not have the option to upload Record Resignation of employees as it involves multiple form Functionalities such as Separation Activity and Final closure, Each employees Resignation has to be done individually. Thanks for Understanding Regards Wasim |
1,814 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please change the candidate name in offer letter from backend as we are not able to do the changes, Name in offer: Maru Nanjibha... | 11,896 | 5 | 1 | Closed | Saurabh Soni | FN_OFFER_LETTER_25 - Customization SP | Product | Data Correction | null | Offer Management | null | null | 2021-04-07T18:28:42+05:30 | 2021-04-23T09:49:37+05:30 | ask.adrenalin@myadrenalin.com, hr.hiring@ayefin.com | ask.adrenalin@myadrenalin.com, hr.hiring@ayefin.com | hr.hiring@ayefin.com | null | null | Service Request | Hi Saurabh Soni, We understand that the below candidate name has been updated through backend and please check generating the letter again. Kindly check and update us. the candidate name in offer letter from backend as we are not able to do the changes, Name in offer: Maru Nanjibhai Required Name: Maru... |
1,815 | Hi, Unable to update the Bank details. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imagebab8c1.JPG@9b93a85b.4483dafb]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560... | 11,897 | 5 | 1 | Closed | Pradeepa C T | Bank details has been updated for active employee. | Product | Clarification | null | Employee Information | null | null | 2021-04-07T18:42:07+05:30 | 2021-04-22T19:50:13+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, We have checked attached account number are mapped to active employees in the system. Request you to check and revert for any further clarifications. EMP_STAFFID EMP_BANKNAME EMP_ACCOUNTNO HT05012 Axis Bank Hassan 915010043120008 HT04944 Axis Bank Hassan ... |
1,816 | As per the Manager i.e. Gaurav Sehgal, he has approved the Resignation Revoke form. However: * No email triggered * The form is still visible under his queue * When the Manager attempts to open the form now, it throws a system error message * The form is seen as pending from the employee's view... | 11,898 | 5 | 1 | Closed | Nayomi Shah | Form is pending with approver | Product | Clarification | null | Application Access Management | null | null | 2021-04-07T20:39:18+05:30 | 2021-05-11T18:49:33+05:30 | null | null | null | null | null | Clarification | Hi Nayomi Shah, As reported query says, application needs to access in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Nayomi Shah, We observed that employees revoke is pending with... |
1,817 | Hi Team There is difference between Total no of leave bal in Leave bal & settlement form for one inactive employee ,it is repeated issue , please check Emp Id : 1421 | 11,899 | 5 | 3 | Closed | Shreyas Shridhar | The given employee leave data struck in the queue table hence one day leave not added to the Leave balance in the Settlement form | Product | Data Correction | null | Salary | null | null | 2021-04-07T20:45:15+05:30 | 2021-04-12T12:30:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Leave balance showing in the settlement fo... |
1,818 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Need to check if record resignation reminder email is going to RM till LWD is approved. Thanks & Regards, Rishi Ranka Director - Talent ... | 11,900 | 5 | 3 | Closed | Rishi Ranka | Add Reminder form configuration clarifications | Product | Clarification | Separation Management | Separation Management | null | null | 2021-04-07T21:04:48+05:30 | 2021-06-26T19:49:22+05:30 | ask.adrenalin@myadrenalin.com, prachi.p@myadrenalin.com, aamir.gazi@myadrenalin.com, revati.mundra@myadrenalin.com | prachi.p@myadrenalin.com, ask.adrenalin@myadrenalin.com, aamir.gazi@myadrenalin.com, revati.mundra@myadrenalin.com | null | null | null | Change Request | Hi Rishi Ranka, Request you to please navigate to Add Reminder Form ,and check for the configuration of 1 Day,check if RM role is mapped for the same ,then Reminder will get triggered to RM if the Record Resignation is pending for the employee more than 1 day,but the scheduler for Record Resignation Reminder has been ... |
1,819 | Dear Team, Plk fix attached issues (in mail). Check this for entire forms if FY had to be changed | 11,901 | 5 | 3 | Closed | Madan Mohan | financial year changed, ran credit scheduler. | Product | Configuration | null | Claims & Reimbursement | null | null | 2021-04-07T21:35:00+05:30 | 2021-05-04T11:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, Attachment is missing, request you to please share the attachment of issues to proceed on the same. ... |
1,820 | Hi Team, The below employee weekly off need to be updated from Apr 01, 2021 as the changes has been updated on Apr 07, 2021: 1. ECWBLR01108- weekly off should be Sat & Sun. 2. ECWBLR01350- weekly off should be Fri & Sat 3. ECWBLR01558- weekly off should be Mon & Tue 4. ECWBLR01962- weekly off should be Fri... | 11,902 | 5 | 3 | Closed | Shwetha R | Change request | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-04-07T22:39:09+05:30 | 2021-05-04T16:49:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shwetha R, As reported query says, weekly off needs to update in the calendar for below reported employees, he... |
1,821 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We are going to create new OU, new departments and designations, needed to know which all forms we need to map, like leave config etc. Please sh... | 11,903 | 5 | 3 | Closed | Rishi Ranka | Please note , if New OU, Designation and departments are created, the same will have to be mapped in Forms (Compensation Template, Leave Configuration, Manage Role Player). | Product | Clarification | null | Application Access Management | null | null | 2021-04-07T22:47:49+05:30 | 2021-04-23T13:49:06+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Rishi Ranka, Please note , if New OU, Designation and departments are created, the same will have to be mapped in Forms (Compensation Template, Leave Configuration, Manage Role Player). For further clarifications please call. Regards Wasim, Hi Wasim, Apart from this do we have any other forms for mappi... |
1,822 | Dear Team, I changed the Attendance type for Mumbai and Pune employees from HID to Deemed Present yesterday. I understand attendance regularization will not be applicable for Deemed Present category today onwards. However employees are unable to raise regularization request for past month either. Please... | 11,904 | 5 | 4 | Closed | Esha Patil Padwal | Nil | Product | Configuration | null | Time & Attendance Management | null | null | 2021-04-07T23:17:05+05:30 | 2021-04-19T19:57:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Esha Patil Padwal, As reported query says, attendance regularisation is not applicable in end user login, ... |
1,823 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have noticed that there is a mismatch in the QCR_109 LWD Vs QCR_110 LWD. Please refer to the below sample case. Also for the Nisch... | 11,905 | 5 | 1 | Closed | Balaji Damodaran | lwd update | Customization | Data Correction | null | Job Data | null | null | 2021-04-08T08:27:21+05:30 | 2021-04-27T18:49:12+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | null | balaji.damodaran@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, As discussed we qre working on the reported query on LWD issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed the same has been corrected. Kindly check and let us know the feedback. ... |
1,824 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] HI Employee Ruksaar-0062 is unable to mark the attendance as her account is locked. Regards Sonali From: Ruksar Ansari <Ruksar.Ansari@artfertili... | 11,906 | 5 | 1 | Closed | Sonali Srivastava | Lock is removed | Product | Data Correction | null | Security | null | null | 2021-04-08T08:54:15+05:30 | 2021-04-23T10:49:30+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sonali Srivastava, Team, Have removed the block for the reported employee ,Please check and revert in case of further clarification. Abirami K |
1,825 | Dear Team, Kindly arrange to provide Annual Bonus & CTC Leave Encashment Report for all the entities. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.56... | 11,908 | 5 | 1 | Closed | Anoopsingh | Backend report export | Product | Service Request | null | Compensation Management | null | null | 2021-04-08T10:14:59+05:30 | 2021-04-23T16:49:14+05:30 | neerajbhardwaj@globecapital.com | neerajbhardwaj@globecapital.com | neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, We have taken the connection and provided you the requested report from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,826 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Employee-0072-Deepak Singh is unable to apply for comp off. Many employees are facing this issue. Pls check. Regards Sonali From: Deepak ... | 11,909 | 5 | 1 | Closed | Sonali Srivastava | Change the config in the leave additional configuration form | Product | Configuration | null | Time & Attendance Management | null | null | 2021-04-08T10:16:52+05:30 | 2021-04-28T10:51:18+05:30 | ask.adrenalin@myadrenalin.com, amit.kasatkar@artfertilityclinics.com | ask.adrenalin@myadrenalin.com, amit.kasatkar@artfertilityclinics.com | null | null | null | Clarification | Hi Sonali Srivastava, Team, We will initiate the call to discuss on the above point for the better clarity!! Abirami K, Hi Sonali Srivastava, As discussed over the call, Comp off request is not raised in the system so, please raise the comp off request and after the approval then the employee will get the credit in th... |
1,827 | Dear Team, We are finding in attendance absent for all Employees on Sunday 04.04.2021. Kindly check and rectify the same. | 11,910 | 5 | 3 | Closed | Madhukara H S | scheduler is not run on 04th Apr 2021 | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-08T10:19:46+05:30 | 2021-04-23T14:47:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the reported query, we understood that the attendance is showing as a... |
1,828 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay, We have wrongly entered birth date for the candidate Rajni ( rajni.chopra@icloud.com)it should read 11-May-1969 and not 5-Nov-1969. ... | 11,911 | 4 | 1 | Resolved | Balaji Damodaran | DOB update | Product | Data Correction | null | New Hire On-Boarding | null | null | 2021-04-08T10:23:43+05:30 | 2021-04-08T15:42:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, We have updated the DOB of the mentioned candidate from the system. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,829 | We need to check the leave configuration and other leave issues pertaining to last financial year. Request your support for validation. | 11,912 | 5 | 3 | Closed | Senthil kumar M S | taken session and explained leave coniguration | Product | Clarification | null | Employee Information | null | null | 2021-04-08T10:30:44+05:30 | 2021-04-24T19:48:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query , We have understood that need to provide Leave Configuration clarification. Pl... |
1,830 | Hi, Unable to update the UAN Number. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image40a3f8.JPG@003ca7d4.46b40cff]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001,... | 11,913 | 5 | 1 | Closed | Pradeepa C T | We have removed the inactive employees' UAN numbers. | Product | Service Request | null | Employee Movement | null | null | 2021-04-08T11:51:18+05:30 | 2021-04-23T12:48:37+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, We have removed the inactive employees' UAN numbers. Please upload the data for active employees and check for any further clarifications. Regards, Srujana.M |
1,831 | Dear Team, while creating new FTC role we have mentioned Notice period as 15 days but after mapping new role to employee still notice period is reflecting as 30 days. Regards, Supulaxmi Konar Hr-Operation | 11,914 | 5 | 3 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Job Structure | null | null | 2021-04-08T11:53:17+05:30 | 2021-04-28T22:49:01+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that 30 days notice period is showing for FTC Employees. We will che... |
1,832 | Dear Jay, There is a leave allocation issue with the below employee, could you please check and resolve the same. Also, please check if there any other employees who have similar issue. Regards, Nainesh From: Manindar Shamkant Gawand <manindarg@efl.global> Sent: 08 April 2021 11:20 To: Nainesh G Shah <na... | 11,915 | 5 | 1 | Closed | Nainesh | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-08T12:07:20+05:30 | 2021-04-23T19:49:25+05:30 | gsujatha@efl.global | gsujatha@efl.global | gsujatha@efl.global | null | null | Clarification | Hi Nainesh, As discussed we will check the reported query on leave issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that the mentioned employee is not yet confirmed and as per the leave configura... |
1,833 | We are unable to generate the Salary Register for Current Month | 11,916 | 5 | 4 | Closed | Vidyasagar | columns added based on requisition | Product | Patch Deployment | Payroll Management | Monthly Reports | null | null | 2021-04-08T12:25:15+05:30 | 2021-07-21T19:50:02+05:30 | ramesh.nair@myadrenalin.com, balakumaran.v@myadrenalin.com | ramesh.nair@myadrenalin.com, balakumaran.v@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed over the call, we have received the connectivity now, we will analyze the concern on ... |
1,834 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team While creating Family Details Report from I-Reporter Designer, I am encountering the below error. Please check and resolve. [cid:image00... | 11,917 | 5 | 1 | Closed | Sonali Srivastava | Space removed in the employee number column in the backend | Product | Data Correction | null | Personal Data | null | null | 2021-04-08T13:13:37+05:30 | 2021-04-23T16:49:15+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, we will check the irpeort configuration from our end and revert you back ,Please provide us sometime line THanks & Regards, Abirami K, Hi Sonali Srivastava, Please generate the family report and check now , We have made necessary changes to pull the record and generated the same from ... |
1,835 | 7th April Attendance not synced , please check the issue | 11,918 | 5 | 3 | Closed | Bharat Kumar | Attendance Integration scheduler got failed. So we have rescheduled the scheduler once again to sync the attendance data | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-08T13:17:11+05:30 | 2021-04-24T09:49:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above query, we understood that the 07-Apr-2021 Attendance data not synced in the app... |
1,836 | JO's need to be deleted for the Employee - AYE1400 and AYE4780. | 11,919 | 5 | 1 | Closed | Palak sodhi | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-08T14:01:41+05:30 | 2021-04-08T14:01:42+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-04-08 08:31:41 UTC |
1,837 | Hi Team, Need help to rectify emp ID creation date for last week joiners. One of the staffs ID 1321 was incorrectly approved who joined on a later date. Regards, Ganga | 11,920 | 5 | 3 | Closed | Gangamma Kekada | E Code change requested | Product | Data Correction | null | Manage Employees | null | null | 2021-04-08T14:18:19+05:30 | 2021-04-23T18:49:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As discussed, we understood that the Ecode has to be changed for two employees 1321 and 1330 in system. Please provide us sometime... |
1,838 | Hi, Even though we have selected the grace time for late / early period as "0" while generating the clock in /clock-out report we can view Late & Early mentioned against in time & out time. Kindly look into this issue on priority as our audit has started. [cid:image002.jpg@01D72C83.45A4B8C0] [cid:image003.jpg@0... | 11,921 | 5 | 3 | Closed | Shweta Ghule Shankarrao | Grace time to set accordingly. Clarification | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-08T14:27:34+05:30 | 2021-04-23T14:47:27+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | sivakumar.m@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | null | null | Clarification | Hi Shweta, As mentioned by you, the Grace period is currently 0, which means that grace time is not given to employees, and if the employee logs in even 1 minute after the shift start time or log out even 1 minute before the shift end time, the report will reflect as late/early accordingly. If you do not want the ... |
1,839 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please refer the trail mail, wherein employees and their managers are receiving mailer regarding Career Anniversary. We need clarification regar... | 11,922 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-08T15:02:42+05:30 | 2021-04-23T16:49:16+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Reenu, As discussed over the call, We have analyzed the mail content builder form, and the scheduler name is "Greeting scheduler" The scheduler Content only tagged on "Employee Name", So the system trigged only on the name. If you want to remove the employee name tagged, The future career anniversary mail can'... |
1,840 | Dear Madam, EM ID: 103844 Heera LAL JAt employee resignation is pulled back and now he is active. but his name is not seen in Employee details report OR Resigned staff status please do the needful. Regards, Sowmya | 11,923 | 5 | 3 | Closed | Sowmya | We have executed the HRMS payroll sync scheduler. | Product | Clarification | null | Separation Management | null | null | 2021-04-08T15:06:16+05:30 | 2021-04-23T19:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have executed the HRMS payroll sync scheduler. Now the employee is reflecting in the Employee Details report. Request you to check and reve... |
1,841 | Dear Jay, As discussed earlier, the below employees are resigned in the month of March 2021 and have completed their final closure in Interface before confirming the Feb '21 paysheeet. Hence please rectify the same and confirm. PAYGROUP NAME EMPLOYEE CODE EMPLOYEE NAME Contract Logistics 01511 Nandini C R... | 11,924 | 5 | 1 | Closed | Sujatha | Made active from backend | Product | Data Correction | null | Salary | null | null | 2021-04-08T15:06:29+05:30 | 2021-04-30T22:49:10+05:30 | naineshg@efl.global | naineshg@efl.global | naineshg@efl.global | null | null | Service Request | Hi Sujatha, As discussed we have made the mentioned employees active in the system. We request you to please process the FEB salary and then do the final closure for the employees. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, Further to below msg, w... |
1,842 | Dear Team, In Adrenaline payroll, KSR Kiran Emp Code – 255 has changed his name himself to “Shiva Ramachandra Kiran Kalepu". Ideally any employee shouldn’t have access to change their data themself until it is routed through HR. I request you to take this case and restrict employees to change their data directly. ... | 11,925 | 5 | 3 | Closed | Leela Rani Manem | requested to do worklow conirguration | Product | Configuration | null | Workflow | null | null | 2021-04-08T15:22:08+05:30 | 2021-04-27T20:50:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, Kindly join this session, https://fastsupport.gotoassist.com/731894019, Hi Leela Rani Mane... |
1,843 | Dear Team, Emp(Mr.Gunji Sarath Chand) Emp ID: 00547 & SSO:503240562 not able to login to the Payroll page with his provided credentials. user name : bggts\503240562 Regards, Leela | 11,926 | 4 | 3 | Resolved | Leela Rani Manem | requested to do the login id update | Product | Clarification | null | Employee Information | null | null | 2021-04-08T15:26:16+05:30 | 2021-04-15T19:04:17+05:30 | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, As per discussed, Login id i s not update properly or employee. We will check the query and ... |
1,844 | Dear Team, need some assistance reg. New emp creation in adrenalin. Regards, Leela | 11,927 | 4 | 3 | Resolved | Leela Rani Manem | clariication | Product | Clarification | null | Manage Employees | null | null | 2021-04-08T15:27:45+05:30 | 2021-04-15T19:05:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, As discussed over the call, we have understood that employee creation has no worklow and need to deine .we will sc... |
1,845 | Hello team, Request you to add Sairam Babu Gatti in Field:2 (Account head). For further clarification reach me on 9052417773. Thanks, Varun | 11,928 | 5 | 3 | Closed | Sai Varun Ranga | Done the changes. | Product | Configuration | null | Personal Data | null | null | 2021-04-08T15:29:44+05:30 | 2021-04-13T17:29:21+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and added the reported employee to the account hea... |
1,846 | Dear Team, The employee self-appraisal (L0) form routed by current reporting manager to previous reporting manager. Previous manger done some changes and sent it to the current reporting manager. Now the self-appraisal form not visible for both managers. Please assists. Emp Id: 1271,1035 Contact Number:... | 11,929 | 5 | 3 | Closed | Sachigadevi S | Adhoc approval for self appraisal | Product | Data Correction | null | Performance Management | null | null | 2021-04-08T15:43:01+05:30 | 2021-04-19T10:08:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sachigadevi S, Please join the below session link. https://fastsupport.gotoassist.com/794346667 Thanks and regards Rumana Nasreen Akbar... |
1,847 | As per the request, the PMS has been initiated for the Employee - AYE4699. Please check. | 11,930 | 5 | 1 | Closed | Palak sodhi | PMS Initiation - AYE4699 | Product | Service Request | null | Goal Management | null | null | 2021-04-08T16:04:50+05:30 | 2021-04-08T16:04:50+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-04-08 10:34:50 UTC |
1,848 | Please note for below mentioned employee one competency is missing in Q2 assessment screen. Emp ID – 9274 Emp Name- Prakash Kumar | 11,931 | 5 | 3 | Closed | Meghana S M | Goal and competency have same name | Product | Data Correction | null | Performance Management | null | null | 2021-04-08T17:01:56+05:30 | 2021-04-08T18:35:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, We have shared the link to your IT Team for checking the query, once they have connected to th... |
1,849 | Dear Team, Please reinitiate confirmation form to level 1 C181279 | 11,932 | 5 | 2 | Closed | Venkatesh | Confirmation reinitiation done | Product | Service Request | null | Confirmation Management | null | null | 2021-04-08T17:26:14+05:30 | 2021-04-27T15:48:26+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11850, Hi Venkatesh, We will re-initiate the confirmation for the employee from the back end Regards... |
1,850 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay Request your help on the below email, please. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, ... | 11,933 | 5 | 1 | Closed | Balaji Damodaran | Clarification | Product | Clarification | null | Goal Management | null | null | 2021-04-08T17:50:41+05:30 | 2021-04-24T10:48:49+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com, balaji.damodaran@intellectdesign.com | null | null | Service Request | Hi Balaji Damodaran, Request you to please mention us the new reviewer /approver name, hence we will do the changes and update you accordingly. Thanks and Regards, Dhivya . V, Hi Balaji Damodaran, As discussed over call, the changes has been updated for the new reviewer /approver name from your end. P... |
1,851 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Employee RAJKISHORE G JENA ^ 890999 is not able to update the employee details in the system. Below is the screenshot of the message generated whil... | 11,934 | 4 | 1 | Resolved | Sonali | Adhaar number updated | Product | Data Correction | null | Employee Information | null | null | 2021-04-08T17:53:27+05:30 | 2021-04-12T11:38:51+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Sonali, For the below query, We have understood the Aadhar number already exists error throw, Kindly share the below employee Aadhar number we will verify from our end and share feedback. Thanks and Regards Vijayakumar k, Hi, PFB Aadhar card details of the employee. [cid:image001.png@01D72F8A.E5... |
1,852 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls let me know if we can add more goals in annual review form. Gyanamayee Swain HR IT Consultant [Description: Description: Descriptio... | 11,935 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Goal Management | null | null | 2021-04-08T17:58:21+05:30 | 2021-04-24T10:48:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, As we discussed earlier/last year as well, the Annual review is to review the goals finalized during Goal setting/Mid-year review. Goals cannot be added during Annual Review process. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-3... |
1,853 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] PFB and Resolve Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Lim... | 11,936 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-08T18:41:22+05:30 | 2021-04-24T08:49:01+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, Whenever a leave type is not reflecting, it is only to do with mapping. You can check the same via "Leave Configuration" form. Please find below screenshot, employee belongs to "GAVL Operations" which is not mapped to CPL leave type, hence not shown. Regards, Gowtham. N Product Support ... |
1,854 | Please find the screenshot, there is an error in attendance calendar the roster has been made for employee A01886 - SURAJIT KUMAR PAUL, but attendance shows as absent as well as his IN/OUT time is also showing 0. | 11,937 | 5 | 3 | Closed | Senthil kumar M S | employee attendnace is update due to movement in chris | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-08T18:45:29+05:30 | 2021-04-27T19:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11885, Hi Senthil kumar M S, As per the query , We have understood that even ater shit roaster attendance is marked as... |
1,855 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Adrenalin Team, Pls. share the configuration steps for below: * To open the Income Tax Configuration (old & new tax regime) for April 2021 ... | 11,938 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Tax | null | null | 2021-04-08T19:41:59+05:30 | 2021-04-24T19:48:50+05:30 | ask.adrenalin@myadrenalin.com, harshaj.service_provider@bicworld.com, vijayakumar.k@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, harshaj.service_provider@bicworld.com, vijayakumar.k@myadrenalin.com, srujana.m@myadrenalin.com | harshaj.service_provider@bicworld.com, vijayakumar.k@myadrenalin.com, srujana.m@myadrenalin.com | null | null | Clarification | Hi Sonali, Noted your below points, We will share the steps as soon as possible, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As Per request, We have attached the details from our end, Kindly check your end and share feedback. Thanks and Regards... |
1,856 | We have announce the goal setting process for all employees in our organisation, but the "Save" and "Submit" options are not available for the employees who's ecode starts with "K00" - ki mobility employees. please check and resolve immediately. attaching the supporting document | 11,939 | 5 | 4 | Closed | Saravanan K | In the review details form, the DOJ is mentioned as less than 01-oct-2020. Due to that 01-nov-2020 employee's goal setting not initiated. | Product | Configuration | null | Goal Management | null | null | 2021-04-08T21:36:53+05:30 | 2021-04-16T10:33:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, From the reported query, we understood that the Goal setting was not initiated for the KI mobilit... |
1,857 | Dear Team, Please help Ms. Sonali to close the below Payroll point. In case of any query, you may reach out to copied email ids of Ms. Sonali or Mr. Viswanathan. Regards, Kanika From: Sonali Srivastava [mailto:Sonali.Srivastava@artfertilityclinics.com] Sent: Thursday, April 8, 2021 6:17 PM To: Kanika Thakur... | 11,940 | 5 | 1 | Closed | Kanika Thakur | Financial Year patch deployment | Product | Patch Deployment | null | Tax | null | null | 2021-04-08T22:58:26+05:30 | 2021-04-28T10:51:19+05:30 | vish@abs.co.in, manickaraj@abs.co.in, gautam.c@myadrenalin.com, aishwary.singh@myadrenalin.com, sonali.srivastava@artfertilityclinics.com | vish@abs.co.in, manickaraj@abs.co.in, gautam.c@myadrenalin.com, aishwary.singh@myadrenalin.com | vish@abs.co.in, manickaraj@abs.co.in, sonali.srivastava@artfertilityclinics.com, gautam.c@myadrenalin.com, aishwary.singh@myadrenalin.com | null | null | Software Enhancement | Hi Kanika Thakur, We have to deploy the patch to change the financial year for 2021-2022, we have forwarded the same to the product team, Provide us sometime line once deployed will be updated. Abirami K, Dear Abirami, The patch has been deployed by the Cloud Team. Can you please check and enable the Tax Decla... |
1,858 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We are unable to upload the election leave. need your help in getting this credited and debited. Regards Sandeep From: Jeny Joseph ... | 11,941 | 5 | 1 | Closed | Sandeep Thungaturthy | Scheduler | Customization | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-09T09:43:21+05:30 | 2021-04-24T13:48:53+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | iswarya.s@myadrenalin.com | null | null | Service Request | Hi Sandeep Thungaturthy, We understand that the you are unable to upload the election leave. We will share the connection and we will help to upload the leave. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siru... |
1,859 | Hi Team, Multiple grids are formed in the education and past employment details during the on boarding step for AQ020833 ^ Mohammad Adnan Jamil Please help clear the incomplete grids. Thanks Ansu singh | 11,943 | 5 | 3 | Closed | Ansu Singh | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-09T10:29:24+05:30 | 2021-04-24T11:49:04+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that multiple entries are formed during the on boarding for the mentio... |
1,860 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to trigger the contract end date notification before 15 days. Thanks Balaji.Damodaran | Human Resources | Intell... | 11,944 | 5 | 1 | Closed | Balaji Damodaran | Clarification | Product | Service Request | null | Confirmation Management | null | null | 2021-04-09T10:32:54+05:30 | 2021-04-24T11:49:05+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As discussed over call, we will check the contract end date notification which is getting triggered only before 5 days and it should be triggered before 15 days. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect ... |
1,861 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team We request you to refer the below email and resolve the issue. Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot... | 11,945 | 4 | 1 | Resolved | Balaji Damodaran | Clarification Provided | Product | Service Request | null | Employee Information | null | null | 2021-04-09T10:34:37+05:30 | 2021-04-09T18:47:16+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com | null | null | Service Request | Hi Balaji Damodaran, We understand that the application process does not move from further from this screen. I have let it run for hours here but the next button does not appear at the bottom of the screen We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor,... |
1,862 | March 2021 month's Leave Pending for approval but not showing in role base page. how to approve same from my login. 11519 ^ Gagandeep Singh Sidhu | 11,946 | 5 | 1 | Closed | Bharat Kumar | created a view | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-09T11:05:18+05:30 | 2021-04-24T17:49:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, We will check the reported Leave pending point and update the status to you., Hi Bharat Kumar... |
1,863 | Hi , Presently new joining entries ( Employee Creation ) are pending with Kubu San ID E0051 , we need to move all the Employee creation pending forms to Sneha Oberoi San ID 11590 . So that she can approve the transactions. | 11,947 | 5 | 4 | Closed | Bharat Kumar | actor update | Product | Service Request | null | Workflow | null | null | 2021-04-09T11:08:11+05:30 | 2021-04-24T12:48:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11946, Hi Bharat Kumar, From the above query, we understood that you like reassign the Employee creation pendin... |
1,864 | We need to take pay slip for Mr. Paran kumar (E.Code: 00070103) who is left from the company. (May, June, July and Aug 2020). I could not seen him in advanced option in "Pay slip viewer". Kindly help us to take the pay slip for him. | 11,948 | 5 | 4 | Closed | THIRUMAL SELVAN S | Please navigating the form payslip and tax computation and click the advanced tab and choose inactive employees | Product | Clarification | null | Pay process | null | null | 2021-04-09T11:19:04+05:30 | 2021-04-09T13:59:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi THIRUMAL SELVAN S, Please navigating the form payslip and tax computation and click the advanced tab and choos... |
1,865 | Dear Team, kindly check, Employee attachment option auto remove from Application. | 11,949 | 5 | 4 | Closed | Sandeep Jangid | employee attachment form enable | Product | Clarification | null | Employee Information | null | null | 2021-04-09T11:19:33+05:30 | 2021-04-09T15:42:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, As we have discussed, we will check with Rohit and enable the same for the employee attachm... |
1,866 | Hi, How to take payslip for left employee. With Regards, G.Sivaprasad | 11,950 | 5 | 3 | Closed | G.SIVAPRASAD | Please navigating the form payslip and tax computation and click the advanced tab and choose inactive employees. | Product | Clarification | null | Salary | null | null | 2021-04-09T11:20:36+05:30 | 2021-04-09T13:22:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi G.SIVAPRASAD, Please navigating the form payslip and tax computation and click the advanced ta... |
1,867 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Request you to please reverse the goal setting of the employee 117563. Her goals are approved the system by the manager, and it needs some a... | 11,951 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Backend Update | Product | Data Correction | null | Goal Management | null | null | 2021-04-09T11:39:34+05:30 | 2021-04-24T15:49:16+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Amolika Ajinkya Uplekar, Noted on your query,we will do the needful and update on the status once we have reversed the same. Regards Wasim |
1,868 | confirmation due date of Reddyvari Himaja - 6111 to 1-Apr-2021 | 11,952 | 5 | 2 | Closed | Varun Kumar S | Date correction requested | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-09T11:41:33+05:30 | 2021-04-24T12:48:26+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have shared the session link to your IT Team. Once they have connected, we will check and up... |
1,869 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, This is to inform you that those employee who regularised attendance for reversal on 18th of the month after 4PM. Their reversal sys... | 11,953 | 5 | 3 | Closed | Nilesh Jaiswal | Clarification | Customization | Clarification | null | Customization | null | null | 2021-04-09T11:54:42+05:30 | 2021-04-30T15:49:56+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com | gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com | null | null | Software Problem | Hi Nilesh Jaiswal, Noted on your query, we will check and do the needful once we have identified the gap and update status accordingly. Regards Wasim, Hi Nilesh Jaiswal, With reference to our discussion, please be informed, the LOPR Report 2338pulls the data based on the Approval date of the employees AR, for E... |
1,870 | Hi, Unable to generate clock in clock out status. The report keeps loading for a long time and goes blank. regards Aishwarya | 11,954 | 5 | 3 | Closed | Aishwarya KV | As we have checked, Implementation team has deployed a patch to increase the time out session. Hence the report is generating irrespective of data size. | Product | Clarification | null | Employee Reports | null | null | 2021-04-09T11:58:33+05:30 | 2021-05-12T18:50:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
1,871 | Hi, Employee closure was done. But, exit clearance report doesnot give the data whereas the clearance remarks of process owners were visible during final closure. | 11,955 | 5 | 3 | Closed | Aishwarya KV | As we checked, "Exit Clearance Report 2548" is a customized report. It will generate the report of the employees whose separation transaction is in Pending and status is Active. The provided employee id (13045) final closure has been done and current status of the employee is "inactive". Hence the the employee will not... | Product | Clarification | null | Separation | null | null | 2021-04-09T12:01:17+05:30 | 2021-05-13T18:49:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Pl... |
1,872 | The employee submitted the goal instead of selecting "save" option. now it is at her line manager's approval list. please pull back this transaction through back end or suggest if we can do it in front end itself. Ecode - 20617 | 11,956 | 5 | 3 | Closed | Saravanan K | SQL UPDATES | Product | Data Correction | null | Goal Management | null | null | 2021-04-09T12:16:24+05:30 | 2021-04-16T10:34:17+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, From the reported query, we understood that you like to pull back the reported employee's Goal se... |
1,873 | Hi, We are unable to cancel the applied leaves of employee C1508 whose resignation is in process. Request you to help us for the same. Regards, Pinkiiy Raval | 11,957 | 5 | 3 | Closed | Vaishali Raut | relieving date crossed | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-09T12:20:00+05:30 | 2021-04-16T11:23:16+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/894210908 Thanks and regar... |
1,874 | RILEV_EXE paygroup Salary was processed in Adrenalin for the month of Mar 2020. But we cant able to view the salary details . Also the executives not able to download their payslip. For the month of May 2020, We have already upload the Salary statement excel file to the Adrenalin. but not shown in the Salary data | 11,958 | 4 | 3 | Resolved | ROOTS IT | Process not done | Product | Clarification | null | Salary | null | null | 2021-04-09T13:01:28+05:30 | 2021-04-09T18:39:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Kindly provide us sometimes, we will schedule the session and check the reported query whether the ... |
1,875 | Karthikeyan D (P2912) not able to install mobile app for attendance marking. refer to attached screenshot . Kindly check and help for the same. | 11,959 | 5 | 2 | Closed | Pratap Singh | Clarification | Product | Clarification | null | null | null | null | 2021-04-09T13:13:31+05:30 | 2021-04-28T18:49:43+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that while installing the Mobile App the Employee - P2912, it is throwing the Er... |
1,876 | Dear Madam, Below employee resignation raised and approved from reporting Authority in SPARK. But till yet it “Transaction is pending for approval. Cannot modify…” error showing. Need your support to complete this transaction, so we can process separation activity. EM ID: 108633. Regards, Sowmya | 11,960 | 5 | 3 | Closed | Sowmya | below reported employee record resignation moved to fail due to "
Violation of PRIMARY KEY constraint 'PK_HRMS_EMP_MAST_SYNC'. Cannot insert duplicate key in object 'dbo.PA_HRMS_EMP_MAST_SYNC'. | Product | Clarification | null | Separation Management | null | null | 2021-04-09T13:48:19+05:30 | 2021-04-24T14:48:58+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee record resignation moved to fail due to " Violation of PRIMARY KEY constraint 'PK_HRMS_EMP_MAST_SYNC'. Can... |
1,877 | Hi, The confirmation form of emp A5727 has not been triggered properly. Request you to do the needful. Regards, Pinkiiy Raval | 11,961 | 5 | 3 | Closed | Vaishali Raut | confirmation not initiated | Product | Clarification | null | Confirmation Management | null | null | 2021-04-09T14:18:44+05:30 | 2021-04-16T11:22:35+05:30 | vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11957, Hi Vaishali Raut, We have already initiated the session for another query. We will check once that query has been res... |
1,878 | Mobile claim is not getting credited even after CRS Monthly Credit | 11,962 | 5 | 3 | Closed | Chittibabu M | clariFication | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-09T14:29:07+05:30 | 2021-04-27T13:48:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that Mobile claim is not getting credit . Kindly join this session http... |
1,879 | Hi, In the "workflow definition master" Local conveyance BIAL form Level 3 approver to be changed from "FINGLFAC" to "PAYABLESFAC". Attached screenshot for your reference. Please do the needful. | 11,963 | 5 | 3 | Closed | Pradeep Kumar Swain | workflow changes done by customer request | Product | Configuration | null | Workflow | null | null | 2021-04-09T14:58:33+05:30 | 2021-04-14T08:38:21+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.68 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep, Based on your request, we have changed the 3rd level approver from "FINGLFAC" to "... |
1,880 | Dear Madam, employee ID: 103209 has trasfered from PUSA-B to Samastipur-D on 9th Feb 21 but employee is still seen in the old branch only please do the needful. Regards, Sowmya | 11,964 | 5 | 3 | Closed | Sowmya | We have checked, employees effective date is different in master and history tables. Due to that sync was not happened. Now we have corrected the same. | Product | Service Request | null | Employee Movement | null | null | 2021-04-09T15:06:25+05:30 | 2021-04-24T16:49:01+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employees effective date is different in master and history tables. Due to that sync was not happened. Now we have corrected the sa... |
1,881 | Hi Team, We have closed and confirm Mar-21 month payroll in harmony. Please request you to roll over and update financial year 2021-22 for process Apr-21 month. Kindly ensure before update rollover tack backup of UAT and Live server. Please check and revert for further clarification, if any. Thanks and Re... | 11,965 | 5 | 1 | Closed | Jitendra Jethwa | FY 2021-2022 patch | Product | Patch Deployment | null | Payroll Setup | null | null | 2021-04-09T15:09:58+05:30 | 2021-05-01T15:49:14+05:30 | ansu.singh@aquitysolutions.com, sitaram.nayak@aquitysolutions.com, rohit.gaikwad@aquitysolutions.com, manish.verma@aquitysolutions.com, paulraj.periyakani@aquitysolutions.com, shivkumar.varma@aquitysolutions.com, vaibhav.joshi@aquitysolutions.com, ravi.koyyada@aquitysolutions.com, balakumaran.v@myadrenalin.com, srujana... | ansu.singh@aquitysolutions.com | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jitendra Jethwa, As discussed, kindly check with your IT team and take the necessary Backup of both Applicatio... |
1,882 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Employee 0077-Aakshi is facing below error. Pls change her DOB to 14-5-1995 Mobile no to 9988023710 Regards Sonali From: Aakshi Mahaj... | 11,966 | 5 | 1 | Closed | Sonali Srivastava | Use the personal information form | Product | Configuration | null | Personal Data | null | null | 2021-04-09T15:10:11+05:30 | 2021-04-28T15:49:21+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, Please Use the Employee details form and contact details form to change the DOB and mobile number. Thanks &Regards, Abirami K, Hi Already tried this,still its not happening. Neither its coming to me for approval. Kindly do the needful from backend. Regards Sonali , Hi Sonali Sr... |
1,883 | We are unable to generate the Leave Ledger Report for Last Financial Year | 11,967 | 5 | 3 | Closed | Vidyasagar | report is getting extracted | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-09T15:24:13+05:30 | 2021-04-27T10:49:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we are working on two priority issues, Salary Register and Letter quer... |
1,884 | For below mentioned employees, one competency is missing. Please resolve Emp details: Emp ID Emp Name 9372 Easam Ravi Kumar | 11,968 | 5 | 3 | Closed | Meghana S M | Goal and competency have same name | Product | Data Correction | null | Performance Management | null | null | 2021-04-09T15:30:00+05:30 | 2021-04-15T12:06:57+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As discussed over the phone, the reported employee has given both Goal Name and Competency nam... |
1,885 | Dear Team, Kindly check, when we are open record resignation error occur ( Something went wrong! ) | 11,969 | 5 | 3 | Closed | Sandeep Jangid | Patch deployment by implementation | Product | Patch Deployment | null | Separation Management | null | null | 2021-04-09T15:39:36+05:30 | 2021-04-21T08:50:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, when we are open record resignation error occur ( Something went wrong!... |
1,886 | Dear Madam, please find the attachment. we have done employee split merge and moved them to correct unit. but data is nit syncing unit is not changing. please do the needful Madam. EM ID: 61593 62216 70960 73725 74256 7817 90755 90995 Regards, Sowmya | 11,970 | 5 | 3 | Closed | Sowmya | History master sync has been executed | Product | Clarification | null | Employee Movement | null | null | 2021-04-09T15:56:02+05:30 | 2021-04-24T17:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11960, Hi Sowmya, We have checked, below reported employees' data has been synced in the spark. Request you to re-check and confirm for any further cla... |
1,887 | Same TRANSACTIONREFNO (FLD_TEXP_403075) is assigned for 2 different Field force claims of Emp# 003754 & 004306 and hence the data of Emp# 004306 is not transferred to the intermediate table payroll_expense_detail of GMPLIVE DB via job to post it in the ERP | 11,971 | 5 | 3 | Closed | Chittibabu M | patch deployed in UAT | Product | Patch Deployment | Claims & Reimbursement | Customization | null | null | 2021-04-09T16:01:11+05:30 | 2021-07-21T11:47:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Kindly join this session https://fastsupport.gotoassist.com/306677036 Kohima Gopi, The key is not valid pl. p... |
1,888 | Dear Team, we are unable to find the below mentioned associate's exot forms with vendors (STM01),kindly check and confirm the reason | 11,972 | 5 | 3 | Closed | Raksha Dayma | Duplicate bank details | Product | Clarification | null | Separation Management | null | null | 2021-04-09T16:30:51+05:30 | 2021-04-24T21:50:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, data is not visible in the vendor as well as managers login, hence we wi... |
1,889 | Password policy in force is applicable or not in production. if we change the minimum number of character in password length; will it ask to change password immediately or on its cycle of 60 days? kindly confirm. | 11,973 | 5 | 1 | Closed | Surendra Kumar | Clarification | Product | Clarification | null | Security | null | null | 2021-04-09T16:39:26+05:30 | 2021-04-22T14:12:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the you need clarification on Password policy in force is applicable or n... |
1,890 | Dear Team, Pan card unable to upload of the following employee : NBHC06203 ^ Abhigna Nileshbhai Khajuria Pan : ECQPK5175L Regards, Supulaxmi Konar Hr-Operation | 11,974 | 4 | 3 | Resolved | Supulaxmi Konar | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-09T16:43:42+05:30 | 2021-04-12T12:02:17+05:30 | harish.bhosale@nbhcindia.com | harish.bhosale@nbhcindia.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to update PAN for below employee. We will che... |
1,891 | The LWD of below associate is 26th March but still she is reflecting active in system.STM10784 Ayesha,Separation activity is not reflceting pending with manager and vendor (STM01)Kindly check and confirm | 11,975 | 5 | 3 | Closed | Raksha Dayma | two bank details with salary account as yes | Product | Clarification | null | Separation Management | null | null | 2021-04-09T17:08:10+05:30 | 2021-05-11T15:49:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=1&requested_by=0&wf_filter=resolved_or_closed, Hi Raksha Dayma, Please find the at... |
1,892 | For the LOP scheduler that was run on Mar 26 the leaves were verified and updated but the leaves are not applied for the inactive employees. For eg. id:112795 worked only till Mar 3 and leave was applied till 24th but loss of pay did not effect in the inactive pay process. Please check. | 11,976 | 5 | 3 | Closed | Jery Jose P | issue due to clean up of auto leave debit for past month | Product | Clarification | null | Pay process | null | null | 2021-04-09T17:12:09+05:30 | 2021-05-20T22:48:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jery Jose P, As per the query ,We have understood that LOP is not done to Inactive employees . We will chec... |
1,893 | Hi Rumana, Could you please find an audit trial how and when did the adrenalin notifications got switched off? As we discussed over the call i can confirm you that OSBI IT team haven't switched off the notifications and for the few seconds when you switched it ON we got couple old Adrenalin notifications. | 11,977 | 5 | 3 | Closed | Gangamma Kekada | Mail Notifier services stopped | Product | Clarification | null | Setup HRMS | null | null | 2021-04-09T17:39:19+05:30 | 2021-04-27T09:52:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, As discussed over the phone, for sending a mail from HRMS to Mail Server, we have a services in Application server called Aes-Mail... |
1,894 | Dear Team, We are unable to process the FNF settlement in Adrenalin the error shown as no records to display while processing the FNF settlement in Adrenalin. Please look into the matter as we need to do some urgent payment today. Regards Abhishek 8240332855 | 11,978 | 5 | 3 | Closed | Argha Ghosh | Final closer not completed | Product | Clarification | null | Separation Management | null | null | 2021-04-09T17:59:13+05:30 | 2021-04-27T09:52:55+05:30 | abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | abhishek.jhunjhunwala@arohan.in | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, The reported employee we have found the final closer not completed, S... |
1,895 | Hi Srujana/Vijay, This is inform you that March 2021 payroll month has been confirmed in the system. Best Regards Harsha Jaikalyani Executive - Compensation & Benefits Mobile (IN): +91 8378866943 Landline: 022 61083105 harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider@bicworld.com> [ci... | 11,979 | 5 | 1 | Closed | Sonali | Financial Year Batch deploy 2021-2022 | Product | Clarification | null | Payroll Setup | null | null | 2021-04-09T18:05:54+05:30 | 2021-04-27T09:52:55+05:30 | srujana.m@myadrenalin.com, ashok.gaikwad@bicworld.com, obaidur.khan@bicworld.com | srujana.m@myadrenalin.com, ashok.gaikwad@bicworld.com, obaidur.khan@bicworld.com | sonali.suvarna@bicworld.com, ashok.gaikwad@bicworld.com, obaidur.khan@bicworld.com | null | null | Clarification | Hi Harsha, Thanks For your confirmation, We have deployed the financial year batch 2021-2022 From our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k |
1,896 | Hi, Need to make some changes on shift change request_2442 page. where presently showing all the active shifts but we need only few of them. other shifts will remain active on other reports and pages. list of shifts are mentioned below to be removed from Shift change request _2442 page. ... | 11,980 | 5 | 2 | Closed | Bharat Kumar | removed the unwanted shifts from the SFT_CHANGESHIFT_DDLFILL_2442 SP | Customization | Patch Deployment | null | Shift and Scheduling | null | null | 2021-04-09T18:06:05+05:30 | 2021-04-27T09:52:56+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, As per your request, We have taken the session on Friday and removed the below shifts from the c... |
1,897 | There is a duplication in the location Master. Refer HO & MAA stations. Refer the screenshot. | 11,981 | 5 | 3 | Closed | Senthil kumar M S | Location name is changed with space | Product | Data Correction | null | Employee Information | null | null | 2021-04-09T18:31:29+05:30 | 2021-05-06T14:49:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that Location name is showing twice . We have initiated sessio... |
1,898 | There are 2 elements for the same element. Please use the other one to clear this. Refer the attached screenshot | 11,982 | 5 | 3 | Closed | Senthil kumar M S | PER_INCEN, PER_INC | Product | Clarification | null | Payroll Setup | null | null | 2021-04-09T18:39:02+05:30 | 2021-05-06T13:49:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per the query ,We have understood that there are two elements with the same .We have reque... |
1,899 | The attached screenshot employees calendar wrongly updated as Chennai, Yesterday We have updated as Chennai-HO but few highlighted cases as mentioned below, there attendance calendar shows absent for 3rd and 4th April. Kindly check and do the needful | 11,983 | 5 | 3 | Closed | Senthil kumar M S | data is wrongly integerated rom chris | Product | Clarification | null | Employee Information | null | null | 2021-04-09T18:42:05+05:30 | 2021-04-27T19:49:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11982, Hi Senthil kumar M S, As per the query , we have understood that there is Location change or employees. We will che... |
1,900 | Please send us the link to upload the new financial year package for 2021-2022 immediately. | 11,984 | 5 | 4 | Closed | KARTHIKEYAN. K | March’21 payroll month confirmation (Confirm process). | Product | Configuration | null | Payroll Setup | null | null | 2021-04-09T22:45:59+05:30 | 2021-04-20T15:07:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, We are glad that we are entering the financial year 2021-2022 and it is mandated to make few changes in you... |
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