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1,901 | We are going to recruitment few employees under "Fixed Term Employment", whereby they will be under employment for a limited period of 1 or 2 year. If we create a new paygroup for these type of employees, can we have separate services of Payslip numbers for them than the one that we are having now. | 11,985 | 5 | 3 | Closed | KARTHIKEYAN. K | Provided the clarification. | Product | Configuration | null | Pay process | null | null | 2021-04-09T22:59:49+05:30 | 2021-04-20T15:06:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/389099576, Please send us ... |
1,902 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] In the Employees report Type of Employment is coming as Blank for many employees, please let me know from where it is picking up the data. [cid:image00... | 11,986 | 5 | 3 | Closed | Rishi Ranka | Report Logic | Product | Clarification | null | Monthly Reports | null | null | 2021-04-09T23:02:33+05:30 | 2021-05-12T11:49:20+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, revati.mundra@myadrenalin.com, prachi.p@myadrenalin.com, aamir.gazi@myadrenalin.com, rishi.ranka@groupm.com | revati.mundra@myadrenalin.com, prachi.p@myadrenalin.com, ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, aamir.gazi@myadrenalin.com, rishi.ranka@groupm.com | null | null | null | Clarification | Hi Rishi Ranka, Please connect on below Link to check and assist on the said report Field where the Type of employment is getting pulled. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Wasim, I have joined the connection please close this ASAP. Thanks... |
1,903 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the LWD for the below mentioned associate and confirm. Note: Emp id has been deactivated. EMPLOYEE_ID EM... | 11,987 | 5 | 1 | Closed | Balaji Damodaran | LWD UPDATE | Product | Service Request | null | Separation Management | null | null | 2021-04-10T07:00:42+05:30 | 2021-04-27T12:48:30+05:30 | ask.adrenalin@myadrenalin.com | null | balaji.damodaran@intellectdesign.com | null | null | Service Request | Hi Balaji Damodaran, As requested we have updated the LWD for the mentioned assocaites in the system. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
1,904 | Kindly provide access for "ESI REGISTER" to Mr. K. Arul (600092). | 11,989 | 5 | 3 | Closed | KARTHIKEYAN. K | Hi KARTHIKEYAN. K,
As discussed over the call, We have mapped the ESI Register Report for the mentioned employee.
Please check and confirm.
Regards,
NIraikalai R | Product | Configuration | null | Pay process | null | null | 2021-04-10T10:23:44+05:30 | 2021-04-20T15:06:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/389099576, Please send us the... |
1,905 | Dear Jay, Further to our conversation, please find below the sample for whom the goal setting is not flown from last year. Can you please address this and confirm. [cid:image001.png@01D72E07.500FA3D0] Regards, Nainesh Disclaimer Notice: This message (including attachments) is legally privileged and/or co... | 11,990 | 5 | 1 | Closed | Nainesh | Goals missing and uploaded through data upload | Product | Data Correction | null | Goal Management | null | null | 2021-04-10T12:45:05+05:30 | 2021-04-30T19:53:54+05:30 | null | null | null | null | null | Software Problem | Hi Nainesh, We are working on the reported query on GS not carryout for current year and will share the updates with you shortly.. Regards, Jayakrishnan. N Product Support, Hi, One more employee with similar issue, please look into this as well. [cid:image001.png@01D730... |
1,906 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] HI, We would like to make few changes in the goal setting forms for gtfl We are looking to launch the goal setting forms latest by 25th April. ... | 11,991 | 5 | 2 | Closed | Gyanamayee Swain | Clarifications on new requirements | Product | Clarification | null | Performance Management | null | null | 2021-04-10T13:34:05+05:30 | 2021-04-30T23:50:09+05:30 | ask.adrenalin@myadrenalin.com, revati.mundra@myadrenalin.com, arup.c@myadrenalin.com, gyanamayee.s@godrejinds.com | revati.mundra@myadrenalin.com, ask.adrenalin@myadrenalin.com, arup.c@myadrenalin.com, gyanamayee.s@godrejinds.com | null | null | null | Change Request | Hi Gyanamayee, We will initiate a call shortly and discuss the below-mentioned points and provide the feasibility of the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee, As discussed over the call, please find below our ... |
1,907 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenalin team, Vivek's goal setting was approved by his manager, he has received the attached mail from hrconnect too. However, his KPI's ar... | 11,992 | 5 | 3 | Closed | Pallavi Karekar | Goal setting in saved mode. Could be a cleanup done based on customer request. | Customization | Clarification | null | Performance Management | null | null | 2021-04-10T18:24:20+05:30 | 2021-04-29T18:48:56+05:30 | ask.adrenalin@myadrenalin.com, amolika.uplekar@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, amolika.uplekar@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | null | null | Software Problem | Hi Pallavi Karekar, Noted on your query,we will connect through A]nydesk to check on the reported concern and resolve the same. Regards Wasim, Hi Pallavi, PFB Screenshot where employee's Goal Setting form is in Saved mode. That too with only a goal name as "Test". It is possible that there was cleanup/revers... |
1,908 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Facing below error as " Activity pending at Row" while doing Final closure for exit cases . [cid:image001.png@01D72E43.8BE73170] P... | 11,993 | 5 | 3 | Closed | Pallavi Karekar | status changed from completed to COMPLETED | Product | Data Correction | null | Separation Management | null | null | 2021-04-10T20:00:52+05:30 | 2021-04-29T15:53:38+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Software Problem | Hi Pallavi Karekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same. Regards Wasim, Hi Pallavi Karekar, With reference to our discussion, please be informed Final closure has been successfully submitted for the said employee, please check the same and c... |
1,909 | Pls note employee (63054) details not reflecting in employee movement and this is reoccurred issue, kindly look into it and fix the same on priority. | 11,995 | 5 | 4 | Closed | Vasudev Tyagi | Post clearing the dynamic fields the employee is reflecting in employee movement | Product | Clarification | null | Employee Movement | null | null | 2021-04-11T12:42:15+05:30 | 2021-05-04T18:51:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R, Hi Vasudev... |
1,910 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenalin Team, Requesting to stop Confirmation trigger mails to Functional reporting (Ganesa Ratnam) of below cases on immediate basis. Con... | 11,996 | 5 | 3 | Closed | Pallavi Karekar | Workflow Explained | Product | Clarification | null | Confirmation Management | null | null | 2021-04-12T07:32:51+05:30 | 2021-04-27T14:19:11+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, amolika.uplekar@ageasfederal.com | null | null | Clarification | Hi Pallavi Karekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same. Regards Wasim , Hi Amolika With reference to our discussion, Confirmation Ext 2338 has been configured for 1 Level in Workflow definition Master ,where Notification Intimation ... |
1,911 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, need to open goals for FY 21-22. pls call. -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Re... | 11,997 | 5 | 3 | Closed | Jatinder Kumar Sharma | PMS configuration and manual initiation (change request) | Product | Configuration | null | Calendar Setup | null | null | 2021-04-12T09:13:56+05:30 | 2021-04-27T12:48:30+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As discussed over the call, based on your request, we have guided you on the PMS 21-22 configuration and the PMS process has been initiated through the database. Please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
1,912 | Hi, Label does not reflect in the employee details report page. | 11,998 | 5 | 3 | Closed | Aishwarya KV | As we checked, the label value was not present i the MLM_LABEL_DTL_T and MLM_ADL_LABEL_DTL_T post patch deployment from implementation team. We have inserted the values into the respected tables and synched the label editor and message editor. Now the label value is reflecting in the MIS reports. | Product | Data Correction | null | Personal Data | null | null | 2021-04-12T09:33:49+05:30 | 2021-05-12T11:49:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, Ple... |
1,913 | Dear Team, Mobile application not log in/working for all the employees kindly check the trail mail also. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) ... | 12,000 | 5 | 1 | Closed | Anoopsingh | Firewall issue | Product | Patch Deployment | null | null | null | null | 2021-04-12T10:27:06+05:30 | 2021-04-30T12:48:15+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, As discussed we are checking the reported query with our internal team and we will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Good Noon. As discussed over call, we have verified the Mobile configurations and we need to further check with our i... |
1,914 | Hi, Please configure approval rights for resignation to Head HR Fac. Regards Aishwarya | 12,001 | 5 | 3 | Closed | Aishwarya KV | As per your requirement we have done the changes in workflow for record resignation. Now the third level approval will move to "HR Head Fac". | Product | Configuration | null | Manage Employees | null | null | 2021-04-12T10:34:57+05:30 | 2021-04-12T16:57:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11954, Hi Aishwarya KV, We tried to call you over the call but unfortunately we couldn't reach you. Please let ... |
1,915 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please move confirmation appraisal of "Mohit Chauhan - Aye6018" to Aye1148 que. Thanks & Regards Palak Sodhi H... | 12,002 | 5 | 1 | Closed | Aye Hr | Clarification | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-12T10:45:20+05:30 | 2021-04-27T12:48:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Aye Hr, As per the request, we will check and move confirmation appraisal of “Mohit Chauhan – Aye6018” to Aye1148 que. Will update you once it is moved. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri... |
1,916 | Fuel 2 wheeler claim approval process takes more time when compare to other claim approval process | 12,003 | 5 | 3 | Closed | Chittibabu M | bundle patch deployment done . | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-12T10:45:24+05:30 | 2021-05-13T13:14:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, We understood that there is delay while viewing the pending forms o two wheeler claim.We will check the qu... |
1,917 | Hi, We have removed employee code creation rights from Krishna Pant_11473 in the last week, still she was able to create ecode in the system. Please check asap. Thanks, Rashmi D | 12,004 | 5 | 4 | Closed | Rashmi Deshpande | Employee still had access | Product | Clarification | null | Manage Employees | null | null | 2021-04-12T10:52:44+05:30 | 2021-04-12T12:13:53+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As informed over call, the employee still has rights to the "Associate Creation" form and is part of... |
1,918 | For APL22046 leave details are not matching SL EA details are not showing CA also showing 3 only Kindly Check and do the needful | 12,005 | 5 | 3 | Closed | Vidyasagar | no mismatch | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-12T10:53:53+05:30 | 2021-04-27T13:48:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: "[\"44002027944\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, We will analyze the leave data of the shared employee, in the meanwhile, ... |
1,919 | Hi, E-Codes are getting auto approved for West region inspite of correct mapping in system. Please check. | 12,006 | 5 | 4 | Closed | Rashmi Deshpande | Facilitator not mapped | Product | Clarification | null | Manage Employees | null | null | 2021-04-12T10:59:19+05:30 | 2021-04-12T12:14:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12004, Hi Rashmi, As explained over the call, the role player(User) who created the employee did not have any fa... |
1,920 | Hi, Please provide the details. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imagedbfcb5.JPG@dda69331.439a4897]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001, ... | 12,007 | 5 | 1 | Closed | Pradeepa C T | you need HRMS login details for the above-mentioned IP. | Product | Clarification | null | Security | null | null | 2021-04-12T11:13:29+05:30 | 2021-04-27T13:48:34+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, As discussed over the call, you need HRMS login details for the above-mentioned IP. Please refer to the attached screenshot and revert for any further clarifications. Regards, Srujana.M |
1,921 | Hi Team, Request you to let us know the procedure to change the Financial year in Adrenalin. Regards Abbas | 12,008 | 5 | 3 | Closed | Mirza Abbas | FY Change Patch Deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-12T11:29:05+05:30 | 2021-04-15T14:45:06+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month confir... |
1,922 | Hi, Please help in configuring an auto mail which is to be sent out as a reminder for attendance regularization Regards Aishwarya | 12,009 | 5 | 3 | Closed | Aishwarya KV | We have done the changes by setting the notification to self and reporting managers as the datas are huge. As per your requirement w e have made changes in a way that only full day absent days notification only will be triggered. | Product | Data Correction | null | Manage Employees | null | null | 2021-04-12T11:34:34+05:30 | 2021-05-12T20:53:32+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12001, Hi Aishwarya KV, We tried to call you but unfortunately we couldn't reach you. Please let us know your a... |
1,923 | Dear Team, Could you share why CEO speak not showing on home page. | 12,010 | 5 | 3 | Closed | Sandeep Jangid | Patch deployed by the implementation team | Product | Patch Deployment | null | Employee Information | null | null | 2021-04-12T11:38:27+05:30 | 2021-04-21T08:50:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion, CEO speak not showing on home page we will check and update ... |
1,924 | we need to raise claims for April 2021 but it is showing message like 'bill date should be with in fin-year' . need to remove financial year validation up to may 2021.please suggest . | 12,011 | 5 | 3 | Closed | N N Ramesh | Date validation can't be removed | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-04-12T11:47:25+05:30 | 2021-04-20T14:08:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As discussed over the phone, the claim dates cannot be extended in system once the financial year h... |
1,925 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Below employee have not availed any leaves in FY 21-22 still is showing 1 CL utilized. Kindly check & confirm. Thanks & Regards, Shweta Ghule Singh ... | 12,012 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Change in report logic | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-04-12T12:01:32+05:30 | 2021-04-27T15:48:27+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, gopalakrishnan.s@myadrenalin.com | gopalakrishnan.s@myadrenalin.com | null | null | Software Problem | Hi Shweta, As explained over the call, the current logic of "Utilized" is in such a way that the leave's available debited between in the selected financial year will be shown. However, For CL, due to the re-initialization concept configured, you do not want to show the previous period approved leave in April to b... |
1,926 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The employee 117197 had amended her goals during Mid Year. The amended goals are not reflecting in her "Self Appraisal" page. The old goals ... | 12,013 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Clarification | Customization | Clarification | null | Performance Management | null | null | 2021-04-12T12:01:33+05:30 | 2021-04-29T20:51:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika Ajinkya Uplekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same,also note we are unable to reach Pallavi as her phone is not reachable. Regards Wasim, Hi Amolika, As discussed and showcased over the remote session, the goals(descriptions) a... |
1,927 | Dear Team, iHRIS was slow due to hung threads in 13.58 server. [cid:image002.png@01D72F93.C00B4120] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@... | 12,014 | 5 | 1 | Closed | shishira | Clarification | Product | Clarification | null | Security | null | null | 2021-04-12T12:02:58+05:30 | 2021-04-27T12:48:31+05:30 | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | null | null | Clarification | Hi shishira, We understand that the iHRIS server is slow due to some threads. As all the server maintenance are done by EXIDE Team, please check with your internal EXIDE server team. If there are issue in the iHRIS Application, we will support to resolve the same. Please update if there are any clarifications... |
1,928 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, For employee, 117387 – his rejected goal is also visible in the Self Appraisal form. He has mentioned his rejected goal in the trail mail... | 12,015 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Milestone removed as requested | Customization | Service Request | null | Performance Management | null | null | 2021-04-12T12:07:00+05:30 | 2021-04-29T17:50:23+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Amolika Ajinkya Uplekar, Noted on your query,we will connect through Anydesk to check on the reported concern and resolve the same,also note we are unable to reach Pallavi as her phone is not reachable. Regards Wasim, Hi Amolika, As explained over the call, the highlighted KPI by the employee is actually a... |
1,929 | Dear Team, PF amount not deducted on arrear days, please check the sample case. G00717 Priya Jha G00721 Kanhaiya Lal Null Verma G00844 Vivek Singh G00849 Raju Singh G00860 Sachin . G00887 Jitendra . K4018 Kannipan Thanks & Regar... | 12,016 | 5 | 1 | Closed | Anoopsingh | Adjustments has been uploaded | Product | Clarification | null | Salary | null | null | 2021-04-12T12:27:03+05:30 | 2021-05-15T23:49:19+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, We will send you the connection to check the reported query on PF not deducted in arrear days of the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, Post conversation with you we understood that arrear issue has been ... |
1,930 | Hi Team for two employees still we can see amount value in performance incentive component it need to be changed to 0 value , please do the needful ECWBLR01396 ECWBLR01627 | 12,017 | 5 | 3 | Closed | Shreyas Shridhar | Clarification provided | Product | Configuration | null | Salary | null | null | 2021-04-12T12:37:39+05:30 | 2021-04-13T20:43:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that the Performance Incentive should be 0 but... |
1,931 | Need to remove participant name from scheduled/completed, details of training program has been mentioned below; Program Name: ISO 9001 INTENAL QUALTITY AUDITOR TRAINING RAW01096 PATTESWARAN.V RAS00252 SENTHILKUMAR.V EXP01043 ASHWIN KRISHNA IAS00006 SELVAM.K Program Name : ... | 12,018 | 5 | 2 | Closed | Nithya K | We have removed the employees. | Product | Data Correction | null | Training Management | null | null | 2021-04-12T12:38:13+05:30 | 2021-05-03T19:48:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As requested we will check the reported training program and update you on the status., ... |
1,932 | We are unable to get the details for APH3262 in EmployeeCreationDetails which is a audit sample please do the needful at the earliest | 12,019 | 5 | 4 | Closed | Vidyasagar | shared data from employee master data | Product | Configuration | null | Employee Information | null | null | 2021-04-12T12:51:50+05:30 | 2021-04-27T19:49:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We are currently working on Payroll SSRS report - Salary Register. Post completion of same, we wi... |
1,933 | Hi, The "forms raised by me" are not accessible for all employees. It display error. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | 12,020 | 5 | 3 | Closed | Vaishali Raut | Product Issue | Product | Patch Deployment | null | Workflow | null | null | 2021-04-12T13:00:53+05:30 | 2021-04-16T11:21:28+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As per the reported query, we understood that the Forms Raised by Me is not accessible by employees. Kindly ... |
1,934 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Employee 117612 had submitted his Self Appraisal and also received the "Submitted successfully" message (Attached here). However, the form i... | 12,021 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Junk data against self appraisal process with empty rev_uniq_id & temp_uniq_id in PMS_NEW_EMP_TRANS_DETAILS_T | Customization | Data Correction | null | Performance Management | null | null | 2021-04-12T13:01:34+05:30 | 2021-04-29T20:51:32+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Amolika Ajinkya Uplekar, Please be informed,we have connected through Anydesk with Pallavi,we shall update the status of the said concern once we have identified the Root cause Regards Wasim, Hi Amolika, As discussed, the server is not connecting properly. Hence, we will connect via Anydesk again by 7:30 or ... |
1,935 | Dear Team, Kindly upload salary slip of march 2021. Find payslip data from below path. \\skfs\DeptShare\PayRoll_Reports\Pay_Slip\march 21 | 12,022 | 5 | 4 | Closed | Sandeep Jangid | Uploaded through the backend tool | Product | Service Request | null | Salary | null | null | 2021-04-12T13:07:57+05:30 | 2021-04-15T09:41:32+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, upload salary slip of march 2021. Find payslip data from below pat... |
1,936 | Dear Team, Need column of Father's name in Latest Master and also this field should be mandatory field. Regards, Supulaxmi Konar Hr-Operation | 12,023 | 5 | 1 | Closed | Supulaxmi Konar | New field creation and data capture, and provide the same in reports | Product | Service Request | null | Personal Data | null | null | 2021-04-12T13:13:07+05:30 | 2021-05-24T18:51:38+05:30 | archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, venkateswaran.c@myadrenalin.com | archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, venkateswaran.c@myadrenalin.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you need a column of Father's name in Latest Master and in Emplo... |
1,937 | Dear Team, Kindly check error "Server Error! Contact your System Administrator" on Confirmation Appraisal Approval page | 12,024 | 5 | 4 | Closed | Sandeep Jangid | patch deployed by implementation team | Product | Patch Deployment | null | Confirmation Management | null | null | 2021-04-12T14:11:23+05:30 | 2021-04-21T08:50:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: "[\"44002027944\", \"44001782156\"]" referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your query, while selecting the employee in c... |
1,938 | Our existing UAT system was formatted due to OS getting corrupted. We have installed new OS. However, the Adrenalin set up was lost. hence, we need to install the Adrenalin in UAT system again. Please provide us the cost involved for the process to get approval from our Management. | 12,026 | 5 | 3 | Closed | KARTHIKEYAN. K | clarification on change request | Product | Clarification | null | Setup HRMS | null | null | 2021-04-12T14:56:09+05:30 | 2021-05-20T22:48:23+05:30 | vishnuvasanth.c@myadrenalin.com, kadiravan.p@myadrenalin.com | vishnuvasanth.c@myadrenalin.com, kadiravan.p@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As discussed with our team , for doing the UAT set up completely will take two Man days of effort .w... |
1,939 | Unable to process the pending forms. It is showing server busy. | 12,027 | 5 | 1 | Closed | Pinkiiy Raval | CTC not computed | Product | Clarification | null | Workflow | null | null | 2021-04-12T15:06:41+05:30 | 2021-04-16T11:20:23+05:30 | vaishali.raut@medusind.com | vaishali.raut@medusind.com | null | null | null | Clarification | created_by: 2043056738148 time: 2021-04-12 09:36:41 UTC, Hi Pinkiiy Raval, Please join the below session link. https://fastsupport.gotoassist.com/543349240 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
1,940 | Hello team, Emp.Id:1837 has submitted self-appraisal which is pending with Emp.Id:1697 request you to route the approval with to Emp.Id:12. Change Matrix Managers 1 to Emp.Id:12 For further clarification reach me on 9052417773. Thanks, Varun | 12,028 | 5 | 4 | Closed | Sai Varun Ranga | We have checked and changed the Matrix Manager for the mentioned employee. | Product | Data Correction | null | Performance Management | null | null | 2021-04-12T16:25:02+05:30 | 2021-04-13T17:29:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As discussed over the call, We have checked and changed the Matrix Manager for the mentioned ... |
1,941 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, I want to change PT applicability to "yes" for 890426 - NILESHBHAI NATUBHAI AHIR effect from 1st Feb 2021, but in "employment data change-Add... | 12,029 | 5 | 1 | Closed | Sonali | data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-12T16:53:47+05:30 | 2021-04-28T16:51:09+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, We will check and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have resolved the issue from our end, Now your end check and share feedback. Thanks and Regards Vijaya... |
1,942 | Hi, Can you please open tax update for us for FY 2021-22 Thanks Suresh Nahar | 12,030 | 5 | 3 | Closed | Suresh Nahar | March’21 payroll month confirmation (Confirm process). | Product | Configuration | null | Pay process | null | null | 2021-04-12T17:11:43+05:30 | 2021-05-01T19:37:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh Nahar, We are glad that we are entering the financial year 2021-2022 and it is mandat... |
1,943 | Hi, Please confirm the attached employees earliest. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image0fe927.JPG@c873072b.4bb54ac8]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, ... | 12,031 | 5 | 1 | Closed | Pradeepa C T | we have re-open the below-attached employee's settlement process. | Product | Service Request | null | Pay process | null | null | 2021-04-12T17:28:12+05:30 | 2021-04-27T20:50:39+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Service Request | Hi Pradeepa C T, As per your request, we have re-open the below-attached employee's settlement process. Request you to check and revert for any further clarifications. Regards, Srujana.M |
1,944 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi team, I have not received the login credential for the new portal https://myadrenalincare.freshdesk.com/support/login. Please support. Regards... | 12,032 | 5 | 1 | Closed | Pavithra D R | null | Product | Clarification | null | Application Access Management | null | null | 2021-04-12T17:32:08+05:30 | 2021-04-30T12:48:16+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Pavithra D R, Please join the below session link. https://fastsupport.gotoassist.com/443088007 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Em... |
1,945 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, With reference to the trail mail, we have uploaded attached roster for the month of Feb 2021, however; the same is not reflecting in shift monthly ca... | 12,033 | 5 | 1 | Closed | Shweta Ghule Shankarrao | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | 2021-04-12T17:32:49+05:30 | 2021-04-30T13:49:47+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Shweta, We tried reaching you to discuss on the reported concern, we understand that it is an holiday for you today. The reported 2 employees were changed to Custom shift effective from 1st Mar 2021 only, and attendance also will be marked accordingly. Hence, there is no need to check for February month. P... |
1,946 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello, Please help us with the patch release for FY 21-22 for both ARPL and APIPL. Regards, Pavithra D.R Deputy Manager, Human Resources Apotex... | 12,034 | 5 | 1 | Closed | Pavithra D R | FY CHANGE | Product | Patch Deployment | null | Tax | null | null | 2021-04-12T17:37:23+05:30 | 2021-04-30T11:48:57+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Software Problem | Hi Pavithra D R, Please join the below session link. https://fastsupport.gotoassist.com/443088007 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Em... |
1,947 | Dear Team, We are settling the FNF of Emp ID:-05815 in Adrenalin the PL balance shown in adrenalin is 41 days whereas as per the Leave Ledger report his PL is 44 days. The employee had resigned on 08th Dec 2020. We are enclosing the print screen of the leave ledger report for your reference. ... | 12,035 | 5 | 3 | Closed | Argha Ghosh | leave clarification | Product | Clarification | null | Separation | null | null | 2021-04-12T18:22:50+05:30 | 2021-04-28T19:49:56+05:30 | sandip.p@adrenalin.in, sandip.chanda@arohan.in, sujoy.ghosh@arohan.in, hara.prasad@arohan.in, abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | sandip.p@adrenalin.in, sandip.chanda@arohan.in, sujoy.ghosh@arohan.in, hara.prasad@arohan.in, abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As Discussed over the call, We will analyze the below scenario and get back to the solution, ... |
1,948 | Hi Team, Pls find the attachment of employees salary account details, I have updated the data earlier. Now i checked with payslip, But i shows wrong bank details | 12,036 | 5 | 3 | Closed | Malini N | Bank details already updated | Product | Clarification | null | Employee Information | null | null | 2021-04-12T18:33:44+05:30 | 2021-04-30T16:50:05+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, From your statement, we understand that bank details reflecting wrong. We will check this r... |
1,949 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay For the attached list reviewer is not updated in the system. Please help on this request. Thanks Balaji.Damodaran | Human Resour... | 12,037 | 5 | 1 | Closed | Balaji Damodaran | Skiplevel manager update in the report | Customization | Service Request | null | Performance Management | null | null | 2021-04-12T18:48:21+05:30 | 2021-04-27T22:48:46+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, As discussed we have modified the procedure to fetch the RM'S Manager as reviewer for the associates who are eligible for current appraisal. We request you to please extract the report and verify the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Su... |
1,950 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Ne more issue where the employee 117730 had filled her goals and approved by the manager, but the same are not visible in the Self Appraisa... | 12,038 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Was pending with 2nd level actor. | Customization | Clarification | null | Performance Management | null | null | 2021-04-12T18:57:08+05:30 | 2021-04-29T18:48:57+05:30 | wasim.khan@myadrenalin.com, ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | wasim.khan@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika Ajinkya Uplekar, Noted on your concern,we will connect and look into the reported concerns and resolve the same on priority basis. Regards Wasim, Dear Wasim, Any update on the request please. Please close this on priority. Amolika Uplekar Human Resources T: (+91) 022 - 230... |
1,951 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, I want to know in which report we can download the AD ID of employees. Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP ... | 12,039 | 5 | 3 | Closed | Rishi Ranka | Created a new Ireport and updated SP with Rtrim | Product | Configuration | null | Setup Adrenalin | null | null | 2021-04-12T20:10:37+05:30 | 2021-05-04T20:50:17+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com | null | null | null | Service Request | Hi Rishi Ranka, Please connect on below link to provide you the details as requested. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Wasim, Please share the link ASAP. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th ... |
1,952 | Clock in Clock out report - Not visible Guided over the call as form access was not given to Self-service user group. | 12,040 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Clarification - Module administration form access | Product | Clarification | null | Application Access Management | null | null | 2021-04-12T20:46:25+05:30 | 2021-04-27T20:50:40+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-12 15:16:25 UTC |
1,953 | Attached the error screenshot, issue occurs while we entered into the self appraisal form. | 12,041 | 5 | 4 | Closed | Saravanan K | Latest Self appraisal aspx was not deployed in the LIVE.
Post deployment, self appraisal form reflecting properly. | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-12T20:54:27+05:30 | 2021-04-16T10:34:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, After analyzing your request, we found that the reported error in the LIVE because of the Goa... |
1,954 | As per process once the "Final Closure" submit for exit employee then employee flow to "Settlement Entry" form. But now Final closure shows submited successfully but not reflecting in "Settlement Entry. Example Case :- 10199/1037/10398 -Swapnil Tawre 8329295434 | 12,042 | 5 | 3 | Closed | Swapnil | Patch deployed.
ADL_2009_16052 | Product | Patch Deployment | null | Separation Management | null | null | 2021-04-13T09:45:55+05:30 | 2021-04-14T00:36:45+05:30 | prakash.kumar@myadrenalin.com, rashmi.deshpande@houseofanitadongre.com, vishal.parab@houseofanitadongre.com | prakash.kumar@myadrenalin.com, rashmi.deshpande@houseofanitadongre.com, vishal.parab@houseofanitadongre.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-04-13 09:45:55 +0530, Hi Swapnil, As discussed, please join the below link to... |
1,955 | Dear Jay, In reference to the subject, it has been observed that the approver's comments are missing in the mailer received by the employees. Please have this corrected and confirm. Also, let us know were could we see the rejection comments. [cid:image001.png@01D7304E.033B01A0] Regards, Nainesh Discla... | 12,044 | 5 | 1 | Closed | Nainesh | respective bookmark added | Product | Configuration | null | Goal Management | null | null | 2021-04-13T10:16:12+05:30 | 2021-04-28T16:51:10+05:30 | null | null | null | null | null | Clarification | Dear Nainesh, From the below description, we understood that the Approver's comments are not getting displayed in Mail, we will verify whether the respective bookmarks are added for Rejection Mail also, if then we will do the needful and update you accordingly. Thanks and Regards, Dhivya . V, Dear Na... |
1,956 | We have taken backup for Production DB and restored it to UAT and March'21 also confirmed. Kindly deploy patches for FY 2021-22 in Production. Moreover, we are unable to login into UAT DB after the restoration of data. Kindly look into it. | 12,045 | 5 | 4 | Closed | Subhendu China | We have deployed the Financial Year Patch on live environment. | Product | Patch Deployment | null | Payroll Setup | null | null | 2021-04-13T10:57:33+05:30 | 2021-04-20T12:22:26+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, We will initiate connection and work on the reported query. Regards, Veerapandian R, H... |
1,957 | Leave encashment - Error on opening the form | 12,046 | 5 | 3 | Closed | Shweta Ghule Shankarrao | Product aspx & dll changed to achieve custom logic as per customer requirement.
Now, the logic given in Product custom plugin itself. | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-04-13T11:47:37+05:30 | 2021-04-28T20:54:33+05:30 | gopalakrishnan.s@myadrenalin.com | gopalakrishnan.s@myadrenalin.com | null | null | null | Change Request | created_by: 2043020884409 time: 2021-04-13 06:17:37 UTC, Hi Shweta, As discussed yesterday, the form is opening now post removing the custom logic for NPCI built in product code itself. We have disabled the form access to self group (Workforce Administration - Self) as requested. Also, team is working on provi... |
1,958 | Hi Rumana, All the Data Backups of Adrenalin has been completed by our IT team, Request you to change the financial year in Adrenalin and confirm us back. Regards Abbas From: Rumana Nasreen Akbar Ali [mailto:myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com] Sent: 12 April 2021 12:17 To: Mirza Abb... | 12,047 | 5 | 1 | Closed | OSBI Payroll Team | FY change | Product | Patch Deployment | null | Tax | null | null | 2021-04-13T11:57:51+05:30 | 2021-04-28T14:51:08+05:30 | roopashree.ashokkumar@osb-india.com | roopashree.ashokkumar@osb-india.com | roopashree.ashokkumar@osb-india.com | null | null | Software Problem | Hi OSBI Payroll Team, We understood that the Mar 2021 payroll and settlement has been confirmed and the backup has been taken by your IT Team. We will deploy the patches in the Live Environment for the FY changes in system and then update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSys... |
1,959 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please stop all the email notification coming from Adrenalin for below employee. Name: VISHAL KUMAR Emp id: 890991 Thank and Rega... | 12,048 | 5 | 1 | Closed | Sonali | mail id removed from back end | Product | Data Correction | null | Employee Information | null | null | 2021-04-13T13:43:12+05:30 | 2021-04-28T15:49:21+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Esha, As per request, We will stop the email notification and confirm once the activity completed from our end. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed, We have stopped the mail notification from our end, Kindly check your end and share feedback. Internal references Mail id:... |
1,960 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please change shifts below employee which are not changed from our end. Aye5553 - Rahul Kumar Pandey Kindly change his shifts to *Bran... | 12,049 | 5 | 1 | Closed | hr operations | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-13T14:03:07+05:30 | 2021-04-28T14:51:08+05:30 | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com, vivek.raj@ayefin.com | palak.sodhi@ayefin.com, vivek.raj@ayefin.com | null | null | Service Request | Hi hr operations, As per the request, We will check the shift of the below employee which are not changed from your end. Aye5553 - Rahul Kumar Pandey we will change his shifts to Branches and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect De... |
1,961 | Associate STM9753 has a weekly off on 30th march 2021 as per shift monthly calendar however the attendance calendar is reflecting as absent on the date.Kindly clarify why is it reflecting absent and resolve the same. | 12,050 | 5 | 3 | Closed | Raksha Dayma | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-04-13T14:33:45+05:30 | 2021-04-22T12:22:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, Noted on your concern,we will get connected and assist on the reported concern at the earliest ... |
1,962 | In our Live Server, there is a Old Log File - Folder in the following path: E:\Program Files (x86)\Adrenalin\Log_old The total side of the log folder is 128 GB and it has reduced our server storage capacity. Please check this folder and confirm whether the same is required or can be removed from this server. | 12,051 | 5 | 3 | Closed | KARTHIKEYAN. K | Old logs can be removed | Product | Clarification | null | Application Access Management | null | null | 2021-04-13T14:39:49+05:30 | 2021-04-20T15:06:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11985, Hi KARTHIKEYAN. K, Please join the below session link. https://fastsupport.gotoassist.com/892312075 Thanks... |
1,963 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Pls look into the below issue. Regards Sonali From: Vaidehi Ridham Shah <Vaidehi.Shah@artfertilityclinics.com> Sent: 13 April 2021 14... | 12,052 | 5 | 1 | Closed | Sonali Srivastava | Provide the mobile number | Product | Configuration | null | null | null | null | 2021-04-13T14:41:19+05:30 | 2021-04-30T09:49:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, We understood that the employee can't able to access the mobile application but please share the screenshot along with timings to trace out the issue from the logs. Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you re... |
1,964 | Mail ID exist and ID is correct but mail not received . | 12,053 | 5 | 1 | Closed | ROOTS IT | Mails sending from Adrenalin | Product | Clarification | null | Workflow | null | null | 2021-04-13T14:53:32+05:30 | 2021-04-30T12:48:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As per the reported query, we understood that the mails are not receiving to employees mail box. ... |
1,965 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team 0023 is unable to access his mobile app. Pls rectify the issue. Regards Sonali From: Chandan Chetry <Chandan.Chetry@artfertilitycli... | 12,054 | 5 | 1 | Closed | Sonali Srivastava | Use the forgot password link | Product | Clarification | null | null | null | null | 2021-04-13T14:57:49+05:30 | 2021-04-28T15:49:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, Can you please share with me the employee mobile application screenshot to define whether the user is getting an forgot password link or not. Abirami K, Hi Sonali Srivastava, Issue got resloved by clicking on the forgot password option. Abirami K |
1,966 | For the below employee, while submitting the employee details in "onboarding" form, getting "pan number exist" popup. please check and resolve. E-Code : N01629 Name : Vinoth Kumar | 12,055 | 5 | 2 | Closed | Saravanan K | cleared the pan number | Product | Service Request | null | Employee Information | null | null | 2021-04-13T15:36:26+05:30 | 2021-04-16T10:34:52+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, We will clear the reported old employee code's pan details from our end and update the status... |
1,967 | Hi Team, As discussed Prakash, 10539 & 11519 both employees are in Inactive position. Pay Process has been done again but both employees are reflecting inactive. Hold Salary needs to be reflected in "Settlement Entry". ( Requesting the solution at earliest because we have multiple process to execute for F&F P... | 12,056 | 5 | 3 | Closed | Swapnil | We have made payprocess active for the given employees | Product | Data Correction | null | Salary | null | null | 2021-04-13T15:56:26+05:30 | 2021-04-16T12:14:56+05:30 | rashmi.deshpande@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-04-13 15:56:26 +0530, Hi Swapnil, From the above description, we understood t... |
1,968 | PL Leave wrongly applied on Sundays to be reversed .04-Apr-2021 11-Apr-2021 18-Apr-2021 25-Apr-2021 | 12,057 | 5 | 1 | Closed | ROOTS IT | Leave Cancel suggested | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-13T16:16:07+05:30 | 2021-04-30T12:48:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As per the reported query, we understood that the PL applied on Sunday needs to be cancelle... |
1,969 | Dear Team, Spec amount is not added to Net salary componet in AHEL server.Please check and do the neddful. | 12,058 | 5 | 2 | Closed | Tirupathiraju | sequence number change | Product | Configuration | null | Salary | null | null | 2021-04-13T17:04:04+05:30 | 2021-04-27T16:46:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupathiraju, Request you to please share one sample id for the concern raised on Spec amount not getting ... |
1,970 | Dear Madam, employee movement is done and approved but the same is seen as Employee movement is pending for approval. but no ware it is seen pending please do the needful. EM ID: 31034. Regards, Sowmya | 12,059 | 5 | 3 | Closed | Sowmya | Duplicate records have been created in Employee Transfer. | Customization | Data Correction | null | Employee Movement | null | null | 2021-04-13T17:10:34+05:30 | 2021-04-30T20:50:02+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, duplicate records ... |
1,971 | Please provide the payroll patch for the year 2021 to 2022. | 12,060 | 5 | 2 | Closed | Senthil kumar M S | FY Change Patch | Product | Patch Deployment | null | Tax | null | null | 2021-04-13T17:11:16+05:30 | 2021-04-13T20:11:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, Below are prerequisites to complete the above-mentioned activity. March’21 payroll month conf... |
1,972 | Dear Madam, when employee is trying to raise the employee transfer it is giving an error that session expire. please do the needful EM ID: DM Mr. Chiranji Lal Yadav – 14536 . Spark User ID: bfil\chiranji.yadav Pass – ankita@7272 . EM ID he want to raise transfer: EMP. ID 107150 84160 85318 49610 70215... | 12,061 | 5 | 3 | Closed | Sowmya | Over the session, you are able to raise the transfer request for the below-reported employees. | Customization | Clarification | null | Employee Movement | null | null | 2021-04-13T17:52:34+05:30 | 2021-04-30T10:50:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, Over the session, you are able to ... |
1,973 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Support Team, As discussed with Gowtham over call, please check the trail mail issue and we checked in system all mapping was there i... | 12,062 | 5 | 2 | Closed | Sasmita Mishra | City changed for a location, however employee's employment information had old city which is not mapped to the role player. | Product | Data Correction | null | Transition Management | null | null | 2021-04-13T18:28:07+05:30 | 2021-04-29T14:49:44+05:30 | ask.adrenalin@myadrenalin.com, sunilpagar@vadilalgroup.com, sanjay@vadilalgroup.com, jagadeesswari.v@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sunilpagar@vadilalgroup.com, sanjay@vadilalgroup.com, jagadeesswari.v@myadrenalin.com | gowtham.n@myadrenalin.com, sunilpagar@vadilalgroup.com, sanjay@vadilalgroup.com, jagadeesswari.v@myadrenalin.com | null | null | Software Problem | Hi Sasmita, As explained over call, reported case is due to City change of a existing Location via Location master which is not mapped to "Tarun Goswami". During this change, employment information(City of the employee) will not be changed by system automatically as it is the employment information which is sensitive.... |
1,974 | Hi, Please update Financial Patches for the new FY. Also let us know in advance downtime for approx how much hours will be required for the same. Thanks, Rashmi D | 12,063 | 5 | 3 | Closed | Rashmi Deshpande | Deployment of Payroll FY patches. | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-04-14T00:35:52+05:30 | 2021-04-23T18:13:58+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12056, Hi Rashmi, As discussed, once the other payroll is resolved, we will plan for the deployment of consolida... |
1,975 | Hi, Please update PF numbers for attached list of Inactive employees from backend asap. Thanks, Rashmi D | 12,064 | 5 | 4 | Closed | Rashmi Deshpande | Back end update for inactive employees. Service request. | Product | Service Request | null | Employee Information | null | null | 2021-04-14T00:40:31+05:30 | 2021-04-16T12:13:59+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, Please join the below link to proceed with a back-end update of the PF number of inactive employees. ... |
1,976 | Hi, Ayyappan’s (102173) confirmation was done offline as its was an extension case and we uploaded as confirmed in the system. Seems he is getting reminders from empower. Can you please look into and stop the reminder mails. Regards, Pradeep | 12,065 | 5 | 1 | Closed | Pradeep Kumar Swain | Done the changes. | Product | Data Correction | null | Employee Information | null | null | 2021-04-14T09:08:25+05:30 | 2021-04-15T13:57:59+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we have checked and changed it from our end, Hereafter the m... |
1,977 | Dear Team, Kindly suggest how to add every month 3rd Saturday as a weekly off. | 12,066 | 5 | 3 | Closed | Sandeep Jangid | Weekly off Master configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-14T09:49:19+05:30 | 2021-04-21T08:39:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, suggest how to add every month 3rd Saturday as a weekly off. w... |
1,978 | "Please check whether the fields First name, Last Name, DOB and Gender is same in case re-employed status is selected as YES/NO " Error message while submitting re employed Employee Creation | 12,068 | 5 | 3 | Closed | Chittibabu M | Changed the Status of Reemployeed | Product | Data Correction | null | Employee Movement | null | null | 2021-04-14T10:24:36+05:30 | 2021-04-30T11:48:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/... |
1,979 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, The following appraisal forms are to be reviewed and submitted by ED - Mr. Pradip Pal in GSshare. However in system the Overall comments are... | 12,069 | 5 | 3 | Closed | Greta Fernandes | Backend Update | Customization | Data Correction | null | Performance Management | null | null | 2021-04-14T10:47:43+05:30 | 2021-05-04T09:49:42+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | suravi.luthra@gsenc.com | null | null | Software Problem | Hi Greta Fernandes, Noted on your concern,we will do the needful and update on the same once we have resolved the same. Regards Wasim, Hi Greta Fernandes, Please be informed, all transactions has been approved now , please check the same and confirm us Regards Wasim, [CAUTION: This email originated from out... |
1,980 | Dear Team, Please configure the tax declaration for FY 2021-22 . | 12,070 | 4 | 3 | Resolved | Madhukara H S | inancial year Patch deployment | Product | Patch Deployment | null | Tax | null | null | 2021-04-14T10:50:36+05:30 | 2021-04-15T19:08:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Edg/84.0.522.52 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query , We have understood that Need to change the TAX declaratio... |
1,981 | Hi, Please update ESI numbers for attached Inactive employees. | 12,071 | 5 | 3 | Closed | Rashmi Deshpande | Back end update of ESI numbers for inactive employees. Service request. | Product | Service Request | null | Employee Information | null | null | 2021-04-14T11:05:03+05:30 | 2021-04-16T12:14:14+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, Please join the below link to proceed with a back-end update of the ESI number of inactive employees... |
1,982 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Wasim, Still awaiting for your revert on below raised ticked, which is pending from your end. Please close today at earliest.. ... | 12,072 | 5 | 3 | Closed | Nilesh Jaiswal | the report is pulling the data based on the Logic built in as per your requirement, Transactions will have to be approved as your cycle and based on the cycle the data is pulled in the LOPR Report | Customization | Service Request | null | Customization | null | null | 2021-04-14T11:21:33+05:30 | 2021-05-04T16:35:01+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com, venkateswaran.c@myadrenalin.com | gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com | null | null | Software Problem | Hi Nilesh Jaiswal, Noted on your concern,we will get connected through Any desk to proceed further as we need to check the data where AR and Leaves has been approved post Payroll cycle for the dates to be pulled into Reversal Report. Regards Wasim, Hi, Please close this today only, otherwise again employee w... |
1,983 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Employees those who have completed 5yrs in system, PL is not auto crediting in their account... Please look into this & resolve at earl... | 12,073 | 5 | 3 | Closed | Nilesh Jaiswal | IDBI payroll cycle has two Credit Configuration,hence sp was not pulling Service based CRedit for PL | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-04-14T11:23:36+05:30 | 2021-05-05T13:49:25+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Clarification | Hi Nilesh Jaiswal, Noted on your concern,we will get connected through Any desk and resolve the said query . Regards Wasim, Hi Nilesh Jaiswal, Please be informed,Service based PL has been credited successfully to Emp ID : 115145,please check the confirm us. Regards Wasim |
1,984 | As he is not confirm we cannot credit 16 PL to his account, Kindly add from backend and let us know Sr. No ID Name 1 901173 Krishan Kumar | 12,074 | 5 | 3 | Closed | Yatin | suggested to confirm the employee | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-14T11:24:46+05:30 | 2021-04-30T10:50:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, hold as of now , Hi Yatin, As discussed, The PL credit for the reported employee is not required now. The same ha... |
1,985 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] As he is not confirm we cannot credit 16 PL to his account, Kindly add from backend and let us know Sr. No ID Name 1 901173 Krishan Kumar ... | 12,075 | 5 | 1 | Closed | Yatin | suggested to change the employment status | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-14T11:26:07+05:30 | 2021-04-30T10:50:06+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | hold as of now, Hi Yatin, As discussed, The PL credit for the reported employee is not required now. The same has been confirmed over the call. Hence we are updating the ticket status as 'resolved'. As per the existing configuration, the PL will credit only for the Confirmed employees. If the PL credit required fo... |
1,986 | Dear Madam, we are unable to do final closer of the employee please do the needful. while doing final closer it is giving an error that Transaction is pending for approval. please do the needful, EM ID: Amitabh Kaushal_103273 Regards, Sowmya | 12,076 | 5 | 3 | Closed | Sowmya | below reported employee final closure transaction moved to fail due to "This SqlTransaction has completed; it is no longer usable." Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-04-14T12:16:07+05:30 | 2021-04-30T10:50:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee final closure transaction moved to fail due to "This SqlTransaction has completed; it is no longer usable."... |
1,987 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim, Please note that employee no. INM0636 - Tarun Arora, is unable to view forms pending for approval to approve the courses created. Refer... | 12,077 | 5 | 3 | Closed | Kirti Ghule | Rights provided | Product | Clarification | null | Application Access Management | null | null | 2021-04-14T12:40:50+05:30 | 2021-04-30T15:49:26+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, Noted on your concern,we will do the needful and update on the same once we have resolved the same. Regards Wasim, Hi Kirti Ghule, Noted on your query, Issue resolved by giving the user “forms pending for your approval” form rights. Regards Wasim |
1,988 | Dear Team, Kindly add our company logo on login page as a uat login page. find attach images. | 12,078 | 5 | 2 | Closed | Sandeep Jangid | Image uploaded by using the Adrenalin 6 folder from the backend | Product | Service Request | null | Setup HRMS | null | null | 2021-04-14T12:52:27+05:30 | 2021-05-01T09:48:26+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, you are request us to add the attached company logo on login page as a ... |
1,989 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Employee is still unable to punch in. Kindly resolve Regards Sonali From: Ruksar Ansari <Ruksar.Ansari@artfertilityclinics.com> Sent: 1... | 12,079 | 5 | 1 | Closed | Sonali Srivastava | Provide the mobile number | Product | Configuration | null | null | null | null | 2021-04-14T13:01:27+05:30 | 2021-04-30T10:50:07+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, Have removed the block and also please check the mobile number in the system and revert me back. Abirami K |
1,990 | Dear Team, I have not mapped Location Telangana and Vashi to RHR Harish Bhosale but still it is reflecting to him. Regards, Supulaxmi Konar Hr-Operation | 12,080 | 5 | 3 | Closed | Supulaxmi Konar | Role player mapping was incorrect. Guided customer to correct the same. | Product | Clarification | null | Job Data | null | null | 2021-04-14T13:04:31+05:30 | 2021-04-29T15:51:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Request you to please provide complete information with us to check on the actual c... |
1,991 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Employee is unable to login. Why is this error coming again and again. Regards Sonali From: Vidhi Shah <vsshah.28@gmail.com> Sent: 12 ... | 12,081 | 5 | 1 | Closed | Sonali Srivastava | provide the mobile number | Product | Configuration | null | null | null | null | 2021-04-14T13:19:29+05:30 | 2021-04-30T09:49:57+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
1,992 | Out of the two Commencement of service date created in recently, One needs to be removed and the other has to be changed in DATE from TEXT format. Kindly do the needful. | 12,082 | 5 | 3 | Closed | KARTHIKEYAN. K | commencement of service will be in text format only. | Product | Configuration | null | Employee Movement | null | null | 2021-04-14T13:28:15+05:30 | 2021-05-04T11:50:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.... |
1,993 | Dear Team, Kindly check black screen occur, when employee login mobile application. please solve it on priority bases. | 12,083 | 5 | 4 | Closed | Sandeep Jangid | post confirmation ticket clsoed | Product | Clarification | null | null | null | null | 2021-04-14T14:19:37+05:30 | 2021-04-15T15:20:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, black screen occur, when employee login mobile application. please s... |
1,994 | Client: RATNAMANI METALS & TUBES LTD. Description: Update patch budget amendment FY 2021-2022 Ticket #: 328111 Category of Ticket: Software Problem Type of Ticket: Medium Status: Pending-Adrenalin Estimated Closure Date: -NA- Proposed Resolution Type: -NA- Assigned To: Prakash Kumar Message by Ghansh... | 12,084 | 5 | 3 | Closed | Lalji Ladumor | Financial year patch deployed | Product | Service Request | null | Salary | null | null | 2021-04-14T14:27:31+05:30 | 2021-05-01T11:49:17+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please find the below URL to join us through the FastSupport connection https://fastsupport.g... |
1,995 | Dear Madam, for the employee 90431 employee transferred from BEGUSARAI to Deoghar RO on 1st Apr 21. that is a request transfer but employee request transfer is not generated in spark. we are unable to generate the letter. please do the needful. Regards, Sowmya | 12,085 | 5 | 3 | Closed | Sowmya | Clarification in Employee Movement | Product | Clarification | null | Employee Movement | null | null | 2021-04-14T14:42:33+05:30 | 2021-04-30T20:50:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee transfer locations are reflecting correctly. Request you to re-check and generate the letter. Please ... |
1,996 | Dear Team, The below employee details created wrongly.So,Please correct the details as requested below. aph3486 - Position - PMS_Executive Grade- Executive Pay group : Ahel Ahmadabad Exe gift coupons | 12,086 | 5 | 3 | Closed | Tirupathiraju | upload the excel | Product | Configuration | null | Employee Information | null | null | 2021-04-14T14:58:16+05:30 | 2021-04-17T11:14:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Tirupati, Request you to please use the attached excel and update the data using the template "Employee... |
1,997 | Dear Team, please release the new financial year patch. Regards Mahendra | 12,087 | 5 | 4 | Closed | Madhu sudhan reddy | Patch Deployment | Product | Patch Deployment | null | Tax | null | null | 2021-04-14T15:36:53+05:30 | 2021-04-21T15:25:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Below are prerequisites to complete the above-mentioned activity. March’21 ... |
1,998 | Hi Team, During the employee onboarding step multiple grids are formed in the past employment details of AQ020904 Geetharani Padda Kindly help resolve. Regards, Ansu Singh | 12,088 | 5 | 3 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-14T16:10:39+05:30 | 2021-04-30T19:53:54+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, From the reported query we observed that multiple grids are formed under past employment during... |
1,999 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, I want to have a settlement iReport from Adrenalin as per attached format. Basically, it has all settlement details. Kindly check and confi... | 12,089 | 5 | 1 | Closed | Sonali | Provided the clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-14T16:40:03+05:30 | 2021-05-02T15:50:32+05:30 | ask.adrenalin@myadrenalin.com | null | sonali.suvarna@bicworld.com | null | null | Service Request | Hi Harsha, As per request, We have understood the attached formate based your need Ireport ,Hence we will check with internal team and get back to you, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As per the attached format based. We have checked... |
2,000 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Kindly update the format of Appointment Letter, also I need guidance on generation of appointment letter. Kindly Guide. Regards Sonali S... | 12,090 | 5 | 1 | Closed | Sonali Srivastava | Document Designer -Word Document | Product | Configuration | null | Employee Reports | null | null | 2021-04-14T18:34:42+05:30 | 2021-05-07T09:49:23+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, We will initiate the session over the anydesk and discuss the reported query, Please provide us some time. Thanks &Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call We have guided you over the session, using the Document Designer-Word Document form to update the Appointm... |
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