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2,001 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We need to change the configuration of confirmation process. Kindly guide on the same. Regards Sonali This message (including any att... | 12,091 | 5 | 1 | Closed | Sonali Srivastava | Stop the confirmation auto approval on L0,L1 level | Product | Configuration | null | Personal Data | null | null | 2021-04-14T19:10:35+05:30 | 2021-05-01T16:48:34+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, We will initiate the session over the anydesk and discuss the reported query, Please provide us some time. Thanks &Regards, Abirami K, Hi Sonali Srivastava, As discussed over the call we have guided you to change the conf_days in the adrenalin configuration editor as 15 as per your requ... |
2,002 | Dear Adrenalin Team, we are a facing technical issue. PFA. We want to change given below details , but the details not change yet, please do the needful discussion. Emp Code Emp Name (As Per UID) Date of Joining Current Designation Current Sub Department Current Departmen... | 12,092 | 5 | 1 | Closed | Hroperations | Bank details | Product | Service Request | null | Employee Information | null | null | 2021-04-14T20:28:26+05:30 | 2021-04-30T14:08:53+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, palak.sodhi@ayefin.com, hroperations2@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, palak.sodhi@ayefin.com, hroperations2@ayefin.com | vivek.raj@ayefin.com, palak.sodhi@ayefin.com, hroperations2@ayefin.com | null | null | Clarification | Hi Hroperations, we understand that the given below Employee details need to be updated in the System. Please share the Error screenshot along with the system time(to check the Log) or what Error exactly you are facing in the "Employee Movement" or Data upload form. So that we can resolve the issue. Thanks... |
2,003 | 1. Employee ID-ECWBLR01014 is not receiving email notification for any request raised or received. We also verified through email viewer it says notification are sent but still employee has not received. 2. Employee ID-ECWBLR02196 is also not receiving any notification for any request raised. Please have th... | 12,093 | 5 | 3 | Closed | Shwetha R | Mail Server issue | Product | Clarification | null | Application Access Management | null | null | 2021-04-14T20:37:12+05:30 | 2021-04-30T09:49:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shwetha R, Please be informed, once the mail has been shoot from our Application, the mail status gets upda... |
2,004 | guide us how to pay arrears and Income tax Configuration submit option is not available to employees | 12,094 | 5 | 3 | Closed | Divya N | Tax Proof reSubmission upload suggested | Product | Clarification | null | Tax | null | null | 2021-04-15T09:08:42+05:30 | 2021-04-30T12:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per the reported query we understood that you want to understand how to pay arrears in system. Plea... |
2,005 | Employee id is created but id not showing in employee movement or bank updation. NBHC06249 - MEETKUMAR BIPINBHAI PATEL DOJ - 14th April Back office - QA - FTC | 12,095 | 5 | 2 | Closed | Harish Bhosale | Clarification. | Product | Clarification | null | Manage Employees | null | null | 2021-04-15T09:25:10+05:30 | 2021-04-30T10:50:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, As checked, Employee - NBHC06249 is in Back Office - QA - FTC OU and you are not th... |
2,006 | Hi, Employees are unable to open exit interview form. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | 12,096 | 5 | 3 | Closed | Vaishali Raut | Aspx is blocked | Product | Clarification | null | Separation Management | null | null | 2021-04-15T10:23:02+05:30 | 2021-04-16T11:19:31+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Kindly provide us sometimes, we will schedule the session and work on the exit interview form. Thank... |
2,007 | Dear Jay, As discussed please unconfirm the below employee settlement entry in Interface to correct his PF amount. Emp. No. Name of the Employee 01397 Seshadri Ravichandran Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are ... | 12,097 | 5 | 1 | Closed | Sujatha | unconfirmed settlement through backend | Product | Data Correction | null | Separation Management | null | null | 2021-04-15T10:32:55+05:30 | 2021-04-30T17:51:00+05:30 | null | null | null | null | null | Service Request | Hi Sujatha, As discussed we have unconfirmed the settlemnt of the mentioned employee from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, We have corrected his PF error and settlement entry has been confirmed in Interface. Regards, Sujatha |
2,008 | Please find the attached employee creation. One of the employee Mr Ajithkumar is shows pending as per the workflow is not showing to no one. | 12,098 | 4 | 4 | Resolved | Senthil kumar M S | clariication | Product | Clarification | null | Employee Information | null | null | 2021-04-15T10:33:18+05:30 | 2021-04-15T19:09:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per your query ,We have understood that Employee Creation is error . We will check the same and ... |
2,009 | Dear team One of of our employee had got this error "Report name not configured. Configure using report settings option" Report name not configured. Configure using report settings option looking forward forward for your Kind Support Thanks Vinoth | 12,099 | 5 | 3 | Closed | Vinoth Kumar | Pay process status is NO | Product | Clarification | null | Payroll Setup | null | null | 2021-04-15T10:41:04+05:30 | 2021-04-30T16:50:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please provide us sometimes, we will schedule the session and work on the reported query. ... |
2,010 | Hi Please open up new Tax declaration module for this FY 21-22 and we need a backup of previous FY 20-21 tax declaration proofs as well as for auditing purpose Note : Let us know whether employees will have the same option to opt New Regime / Old Regime for this FY 21-22 too | 12,100 | 5 | 3 | Closed | Josephine G | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-15T10:49:28+05:30 | 2021-05-01T21:48:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Any Update . Pl prioritize , Hi Josephine G, As per your request we will enale the TAX DECLARTION for fy 21-22 . ... |
2,011 | We have changed 2 employees calendar but same is not synced with attendance calendar : * Emp ID 10851 & 11282 now belongs to five day week calendar. Hence we need to sync their current calendar to update Holidays and WO properly. Thanks | 12,101 | 5 | 2 | Closed | Bharat Kumar | sync | Product | Clarification | null | Employee Information | null | null | 2021-04-15T10:56:08+05:30 | 2021-04-30T16:50:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, During the check, we found that the attendance data got synced in the application. Currently,... |
2,012 | Hi, Pls check and revert with solution. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I From: Neela... | 12,102 | 5 | 2 | Closed | Gyanamayee Swain | Moved truncated balance to PP balance | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-15T10:59:30+05:30 | 2021-04-30T12:48:18+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | Hi Gyanamayee, On 5th April, we did a cleanup activity to move all the truncated balance of CPL to PP balance, which was not done completely. We have corrected the same now and employee's having balance in their PP balance will be able to utilize the same. Regards, Gowtham. N Product Support Adrenali... |
2,013 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please look into below task and confirm , why is this running this many times and what's the issue. Regards Sandeep Thungaturthy From... | 12,103 | 5 | 1 | Closed | Sandeep Thungaturthy | Application server | Product | Service Request | null | Security | null | null | 2021-04-15T11:00:53+05:30 | 2021-04-30T15:49:26+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com | null | null | Service Request | Sir, This will be getting executed in the App pool in IIS, when people access the Attendance calendar. However we need to verify whether this gets retained for a long time, or gets moved. Hope when we monitor in the morning /evening time when people sign in/sign out, we can verify this. We will update you Sir. ... |
2,014 | Separation clean up for below given IDs Employee ID APL08363 APL34835 APL14746 APL33173 APL01676 APL15964 APL18928 | 12,104 | 5 | 3 | Closed | Vidyasagar | clean up done | Product | Service Request | null | Separation Management | null | null | 2021-04-15T11:09:03+05:30 | 2021-04-30T15:49:27+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us sometime, we will do the separation clean up for the shared list of employees fr... |
2,015 | Dear Team, Two of our employees received self appraisal mail with wrong ratings. Please find the below details and do the needful at the earliest. 1. Nishanth B (0822) 2. Francis Britto (0887) Thanks & Regards, Suresh M | 12,105 | 5 | 2 | Closed | Suresh M | Need more information | Product | Clarification | null | Performance Management | null | null | 2021-04-15T11:11:21+05:30 | 2021-05-04T10:48:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, We will initiate the session and check on the above-reported concern please provide us a timeline., Hi Suresh ... |
2,016 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Request you to bring the self appraisal page of the employee 117050 to the "Saved" status. Amolika Uplekar Human Resources... | 12,106 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-15T11:14:53+05:30 | 2021-04-30T11:48:59+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Amolika, As requested, we have reversed the auto approved Self appraisal form of the employee 117050. And now the form is open with all the saved information for employee to re-submit. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688... |
2,017 | Dear Team, Even though DB level blocking is not there, still so many threads which are taking more than usual time. Kindly check it. [cid:image002.png@01D731EC.22F1E500] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limi... | 12,107 | 5 | 1 | Closed | shishira | Performance Issue | Product | Service Request | null | Setup HRMS | null | null | 2021-04-15T11:52:05+05:30 | 2021-05-01T12:49:40+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, dhivya.v@myadrenalin.com, basava.reddy@exidelife.in, db.support@exidelife.in, pradeepkumar.c100344@exidelife.in, manishkumar.dixit@exidelife.in, jayakrishnan.n@myadrenalin.com, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, dhivya.v@myadrenalin.com, basava.reddy@exidelife.in, db.support@exidelife.in, pradeepkumar.c100344@exidelife.in, manishkumar.dixit@exidelife.in, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, jayakrishnan.n@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Software Problem | Hi shishira, As discussed over call, we had a call with Mr. Sandeep sir and the server slowness is mostly during the morning/ evening hours and after sometime the server is not slow and it is normal. As per the screenshot it will be getting executed in the App pool in IIS, when people access the Attendance calen... |
2,018 | You have been invited to the following event. Title: HRMS Adrenalin When: Thu Apr 15, 2021 12pm – 1pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/fut-vcdi-svi?hs=224 Join by phone (US) +1 516-274-8362 (PIN: 657942027) More phone numbers: https://tel.meet/fut-... | 12,108 | 5 | 1 | Closed | Saurabh Soni | Clarification | Product | Clarification | null | Offer Management | null | null | 2021-04-15T11:54:21+05:30 | 2021-04-15T15:22:05+05:30 | mohamed.shariff@ayefin.com, dhivya.v@myadrenalin.com, nirvesh.mehrotra@ayefin.com | mohamed.shariff@ayefin.com, dhivya.v@myadrenalin.com, nirvesh.mehrotra@ayefin.com | null | null | null | Clarification | null |
2,019 | Pl. refer the screen shots for new employee creation inputs Regards Chittibabu M Rorito Intl Pvt. Ltd. Chennai Ph : +91-44-22454140/41 Ext.-388 chittibabu.m@roritoworld.com ----- Forwarded by Chittibabu.M/Information Technology/Rorito on 15/04/2021 12:05 PM ----- From: Isaac Samuel.E/HR/Rorito To: ... | 12,109 | 5 | 1 | Closed | Chittibabu M | issue already resolved in anothe ticket | Product | Clarification | null | Employee Information | null | null | 2021-04-15T12:06:22+05:30 | 2021-04-30T16:50:08+05:30 | null | null | null | null | null | Clarification | Hi Chittibabu M, As discusse over the call, this issue have is already resolved in another ticket .Please check the same and update us in case o clariication. |
2,020 | Hi, Mr. Ramanathan is getting an error while trying to declare his Tax declaration under "Income from Business/Profession" and "Self occupied" for his loan interest. Screen shot of the error is attached for your reference. Please do the needful. Regards, Pradeep | 12,110 | 5 | 3 | Closed | Pradeep Kumar Swain | Provided the clarification. | Product | Configuration | null | Tax | null | null | 2021-04-15T12:10:12+05:30 | 2021-04-16T09:39:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we will check the reported concern regarding the tax declara... |
2,021 | One competency is missing for below mentioned employee EMp ID - 8006 Emp Name - Naveen Kumar Missing Cometency - Managerial Competency Competency Description - • Team Building & Motivation • Developing & Driving a High Performance Culture • Retention • Conflict Resolution • Change Agent Competency we... | 12,111 | 5 | 3 | Closed | Meghana S M | Same Goal and Compenetency name | Product | Data Correction | null | Performance Management | null | null | 2021-04-15T12:10:37+05:30 | 2021-04-15T16:51:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please provide us sometimes, we will schedule the session and work on the same. Th... |
2,022 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, EE 22508 is trying to apply ML from 17th May 2021 for 182 days. However; when employee is selecting end date as 14th Nov 2021 (182 days) in system it... | 12,112 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Configuration to be changed accordingly for each ML case | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-15T12:15:12+05:30 | 2021-04-30T13:49:47+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Shweta, As explained over call, we have changed the below configuration in Leave Configuration form for the leave type ML, in order to allow this employee to apply for 182 days exactly considering the weekoff's near the Leave end date. Now the system is considering 182 days, when selecting the date range as 17t... |
2,023 | Dear Madam, Below 2 staffs transferred one branch to another branch deployment updated in spark by DM transfer letter also generated , But in spark location is not changed , its showing Old location . Find attached transfer and please do the needful. Details attached. Regards, Sowmya | 12,113 | 5 | 3 | Closed | Sowmya | We have corrected the below-reproted employee's location in Spark. | Product | Service Request | null | Employee Movement | null | null | 2021-04-15T12:21:33+05:30 | 2021-05-06T11:49:33+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, -----, em ID: 65484, 101746, Hi Sowmya, We have corrected the below-reproted employee's location in Spark. Request you to check and revert for any further cl... |
2,024 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] I have rejected this candidate and now am not able to find. need to map it with " DEALER - RETAIL BROKING.3569-327." pls do the needful. need to map w... | 12,114 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Offer Management | null | null | 2021-04-15T12:21:44+05:30 | 2021-04-30T15:49:28+05:30 | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed over the call, the Candidate Navneet Rana is tagged under 3741-284 vacancy code as Resume Shortlisted status. Please check the ... |
2,025 | hi, Please configure attached letters on iMapp. regards Aishwarya | 12,115 | 5 | 3 | Closed | Aishwarya KV | As discussed over the call we have been informed that the letters need to be configured newly. We have taken forwarded the requirement to Project Manager. | Product | Clarification | null | Setup HRMS | null | null | 2021-04-15T12:29:03+05:30 | 2021-05-11T11:54:34+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, HI, ... |
2,026 | Is it possible in adrenalin to create a request for a training (external) and get it approved by workflow. For Ex: I plan to attend a HCM training and I got the quote for the course. At present I will get the approval through HR by email. We would like to make them in system. | 12,116 | 4 | 1 | Resolved | CHIDAMBARA SELVAN N | null | Product | Configuration | null | Training Management | null | null | 2021-04-15T12:30:10+05:30 | 2021-04-27T14:09:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the configura... |
2,027 | How to submit a Business Trip Request and Travel Advance Request in Adrenalin. If the above requests are possible then would like to know How to Prepare and get approval for Expenses statement for International/Domestic Business Trips - in Adrenalin | 12,117 | 4 | 2 | Resolved | CHIDAMBARA SELVAN N | null | Product | Configuration | null | Travel Request | null | null | 2021-04-15T12:35:16+05:30 | 2021-04-27T14:11:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12116, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the ... |
2,028 | Does any functionality available to do these 1. Is there any step by step process available in adrenalin to handle New joinee - Induction - Request for hardware/software/JD and all arrangements 2. Manpower request form - Permanent / Temp staffs ( Managers will use this ) 3. Probation confirmation Application | 12,118 | 4 | 2 | Resolved | CHIDAMBARA SELVAN N | As discussed over the call, We have internally mailed our team to check the configuration and they will get back to you for clarification. | Product | Data Correction | null | Workflow | null | null | 2021-04-15T12:41:58+05:30 | 2021-04-27T14:10:25+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12117, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the co... |
2,029 | Hi, Please change workflow of salary advance request to L1- Reporting Manager L2- HR Head FAC L3- HRFAC Also, please make the form visible ONLY to people who have completed 2 years in the system. Regards Aishwarya | 12,119 | 5 | 3 | Closed | Aishwarya KV | Clarification provided over the call | Product | Clarification | null | Workflow | null | null | 2021-04-15T12:42:37+05:30 | 2021-05-04T13:49:07+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Ais... |
2,030 | Dear Madam, EM ID: 98707 while doing final closures getting below error "Transaction is pending for approval"please support. Regards, Sowmya | 12,120 | 4 | 3 | Resolved | Sowmya | employee record resignation moved to fail due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-04-15T12:50:35+05:30 | 2021-04-15T14:47:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employee record resignation moved to fail due to time out expired. Now we have reprocessed the same. Please check and revert f... |
2,031 | I have uploaded promotions list of 136 employees on dated 23rd Mar'21 but now 55 employees designation showing wrong , when i checked few cases out of 55 i found their designation again updated after 23rd mar'21. could you please check from which ID these changes has been done after 23rd Mar'21. | 12,121 | 5 | 4 | Closed | Bharat Kumar | provided the clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-15T12:56:13+05:30 | 2021-05-01T12:49:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12101, Hi Bharat Kumar, From your query, we found that the designation of the attached list of employees got ch... |
2,032 | Using adrenalin how to send automated wishes to employees on their Birthday / anniversary or any other similar kind. | 12,122 | 5 | 1 | Closed | CHIDAMBARA SELVAN N | need more infromation. | Product | Clarification | Admin Module | Workflow | null | null | 2021-04-15T13:02:03+05:30 | 2021-09-15T14:48:12+05:30 | karunya.s@tcichemicals.com, karthik.a@tcichemicals.com, thirumal.s@tcichemicals.com | karunya.s@tcichemicals.com, karthik.a@tcichemicals.com, thirumal.s@tcichemicals.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi CHIDAMBARA SELVAN N, As discussed over the call, We will do the configuration in UAT for the Birthday wish... |
2,033 | Is it possible to request LTA or Salary advance in adrenalin. | 12,123 | 4 | 1 | Resolved | CHIDAMBARA SELVAN N | We have internally mailed our team to check the configuration and they will get back to you for clarification. | Product | Configuration | null | Employee Information | null | null | 2021-04-15T13:04:42+05:30 | 2021-04-27T13:38:26+05:30 | raghu.t@myadrenalin.com | raghu.t@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12122, Hi CHIDAMBARA SELVAN N, As discussed over the call, We have internally mailed our team to check the conf... |
2,034 | For Maharashtra State Staff Grade Employees are not eligible for 1.CL 2.EL 3.SL type of leaves they are eligible only for 1.CR - 7 Per year 2.ER - 21 Per year 3.SR- 7 Per year Please update the configuration | 12,124 | 5 | 3 | Closed | Vidyasagar | steps provided | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-15T13:15:07+05:30 | 2021-04-30T13:49:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vidyasagar, From the below description, we understood that the Maharashtra employees need to be remove... |
2,035 | Please mark 13 PL leave from 26 Feb 2021 to 13 March 2021 of 012981-Ajit Kumar Singh and deduct 13 PL from his leave balance as due to some emergency he could not apply the leave and as per our configuration after one month leave can not be apply. (Special Case) Date of leave:- Feb-2021 (26 & 27) March(1,2,3,4,5,6, ... | 12,125 | 5 | 4 | Closed | Praveen | Allow Past Days CONFIG change | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-15T13:18:23+05:30 | 2021-05-01T10:48:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen, From the above description, we understood that you like to raise the leave for the r... |
2,036 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We are unbale to access Comquest HRMS, Please look into it. Regards, Radhakrishnan (RK) [cid:image001.png@01D731CF.0546DB40] From: Fat... | 12,126 | 4 | 1 | Resolved | Radhakrishnan Ganesan | no issue simulated | Product | Clarification | null | Security | null | null | 2021-04-15T13:46:50+05:30 | 2021-04-15T14:41:36+05:30 | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, priyadharshini.k@myadrenalin.com, rameshkumar.j@myadrenalin.com, padmanaban@comquest-brunei.com | ask.adrenalin@myadrenalin.com, deepan.m@myadrenalin.com, priyadharshini.k@myadrenalin.com, rameshkumar.j@myadrenalin.com, padmanaban@comquest-brunei.com | deepan.m@myadrenalin.com, priyadharshini.k@myadrenalin.com, rameshkumar.j@myadrenalin.com, padmanaban@comquest-brunei.com | null | null | Clarification | Hi Radhakrishnan Ganesan, As per checking from our end, Comquest PROD working fine. We have checked twice with different time intervals. Please check once from your end now & revert us if still problem persist we shall send connection link to check from your end. Regards, Priyadarshini. K |
2,037 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Iswarya, Could you please help generate a report to check the attendance type, geofencing or geotagging ? *Regards*, *Vivek Raj M | AVP -... | 12,127 | 4 | 1 | Resolved | Vivek Raj | New Ireport - Employment details - New Ireport | Product | Service Request | null | Employee Information | null | null | 2021-04-15T14:05:38+05:30 | 2021-04-15T15:08:55+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Vivek Raj, As per the request, we have created a new Ireport Name - "Employment details - New Ireport" in the Application to fetch the Attendance Type for all the employees. As discussed, there is column AC in the downloaded excel (Attendance Required) which is displaying the Attendance Type for all the employee... |
2,038 | Dear Team, We are facing several issues in HRIS package for last couple of months related to attendance/shit//functional reporting structure, etc. We request you to look in to this issues to rectify this and find out the root cause of these issues. Note: HR/SYS of BDA and Adrenalin team had a concall also on 9t... | 12,128 | 5 | 3 | Closed | Senthil kumar M S | Clariication | Product | Clarification | null | Employee Information | null | null | 2021-04-15T14:10:02+05:30 | 2021-06-11T19:49:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As discussed with team earlier, we have identified that employee Data in the integarted file ha... |
2,039 | As discussed please help to change the URL for mobile app. Please replace https://phrms.helpageaspire.org/madrenalin/ With https://phrms.helpageindia.org.in/madrenalin/ | 12,129 | 5 | 3 | Closed | Rajendra Pant | url update from backend | Product | Service Request | null | null | null | null | 2021-04-15T14:18:46+05:30 | 2021-04-30T17:51:01+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
2,040 | Have to reassign Reporting & Functional manager mapping. While we trying to update, showing "Cyclic & Same Reporting Manager" Issue. The list has been attached for your reference. Kindly update the same from back end. | 12,130 | 5 | 3 | Closed | Nithya K | Corrected the data | Product | Data Correction | null | Employee Movement | null | null | 2021-04-15T14:22:01+05:30 | 2021-05-03T20:49:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=2, Hi Nithya K, As requested we will check the reported concern and update you on the stat... |
2,041 | I have closed the March, 2021 pay process and we have to start the process the salary for April, 2021. Can you please update the Income Tax related patches. | 12,131 | 5 | 3 | Closed | Rajendra Pant | FY patch deployment | Product | Patch Deployment | null | Salary | null | null | 2021-04-15T14:26:44+05:30 | 2021-04-30T22:49:11+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will deploy the patch the existing connection and will share the updates with y... |
2,042 | Dear Madam, we are unable to do final closer of the employee it is seen as Transaction is pending for Approval please do the needful. EM ID: 98605 Regards, Sowmya | 12,132 | 4 | 3 | Resolved | Sowmya | transaction moved to fail, due to time-out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-04-15T15:48:08+05:30 | 2021-04-15T19:01:49+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, transaction moved to fail, due to time-out expired. Now we have reprocessed the same. Please check and revert for any further ... |
2,043 | Hi Team, Please deploy patches for budget changes and open new financial year 2021-22. We are looking for giving an option to employees to choose for tax regime from this financial year Here I am confirming all Pay group March month has been confirmed. Regards, Santhosh Hegde | 12,133 | 5 | 3 | Closed | Santhosh Hegde | We have deployed the new financial year patch | Product | Service Request | null | Salary | null | null | 2021-04-15T15:49:06+05:30 | 2021-05-03T20:36:54+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Santhosh Hegde, From the above description, we understood that the financial year needs to deploy. We are ... |
2,044 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan, The approval rights in GSshare needs to be transferred to below mentioned employees (highlighted in green) with effect from 1st Ap... | 12,134 | 5 | 3 | Closed | Kirti Ghule | Mapping | Product | Clarification | null | Application Access Management | null | null | 2021-04-15T15:49:58+05:30 | 2021-05-01T17:53:30+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, Please be informed, we will schedule a call for the said actvity and guide you through the procedure to transfer access and assign to other employees, request you you to please share your convenient timings, we will schedule a Zoom meeting and proceed further. Regards Wasim, Hi Kirti Ghule, With ... |
2,045 | Please run the shift scheduler from 1st Apr till date from your end, We have uploaded the shift roaster for apr 21 yday. | 12,135 | 5 | 2 | Closed | Sunil Deshpande | Scheduler Execution | Product | Service Request | null | Shift and Scheduling | null | null | 2021-04-15T16:25:34+05:30 | 2021-04-30T17:51:01+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-15 10:55:34 UTC, Hi Sunil Deshpande, Please be informed,Scheduler has been executed from 1st Apr to current date , please check and confirm us Regards Wasim |
2,046 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please correct the DOJ for below mentioned employees and delete the attendance prior to their DOJ. Emp Code Name Correct DOJ COR6249 Amol Sa... | 12,136 | 5 | 3 | Closed | Sarfraaz Ahmed Siddiqui | Backend Update | Product | Data Correction | null | Employee Information | null | null | 2021-04-15T16:49:30+05:30 | 2021-05-04T14:49:03+05:30 | ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com, wasim.khan@myadrenalin.com | rishi.ranka@groupm.com | null | null | Service Request | Hi Sarfraaz Ahmed Siddiqui, Please connect on below link to update DOJ of the mentioned employees. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Sarfraaz Ahmed Siddiqui, Please be informed,DOJ has been updated successfully for the below Mentioned employees, ple... |
2,047 | Lumpsum Arrear should be One Time Tax | 12,137 | 5 | 3 | Closed | Divya N | added this component into onetime tax component | Product | Configuration | null | Tax | null | null | 2021-04-15T17:25:53+05:30 | 2021-05-01T21:48:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As discussed over the call, We have understood that Need to provide LUMPSUM amount to employee which s... |
2,048 | Dear Team, Please check the duplicate date is not getting uploaded though misc form is rejected in claims update. attached screenshot for your ref... | 12,138 | 5 | 3 | Closed | Madan Mohan | Product bug
ADL_2009_21719 | Product | Patch Deployment | null | Claims & Reimbursement | null | null | 2021-04-15T17:30:13+05:30 | 2021-05-01T17:53:31+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan, We have understood the problem statement reported in this ticket. We are checking on the same with o... |
2,049 | Dear Madam, Employee movement is done and approval is also done but it is showing an error that transfer is pending for approval. EM ID:96681 Regards, Sowmya | 12,139 | 5 | 3 | Closed | Sowmya | Clarification in Employee Movement form. | Product | Clarification | null | Employee Movement | null | null | 2021-04-15T17:30:56+05:30 | 2021-05-01T10:48:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported employee movement transaction is pending approval:676. Please ask the approver to approve the transaction and chec... |
2,050 | Leave encashment is not happening in Separation module Leave balance is deducting as auto leave encashment Adjusted Leave balance value is calculating for 30 days instead of 26 days | 12,140 | 5 | 4 | Closed | Vidyasagar | patch deployed and configurations done | Product | Patch Deployment | null | Salary | null | null | 2021-04-15T17:41:48+05:30 | 2021-05-04T20:50:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, For Employee ID APL16196, For this employee Salary processed for 29 days in March 2021 and 1 day LOP His last wor... |
2,051 | Dear Madam, we are unable to final closer of the employee ID: 98605 . Regards, Sowmya | 12,141 | 5 | 3 | Closed | Sowmya | Clarification in Final closure | Product | Clarification | null | Separation Management | null | null | 2021-04-15T18:37:16+05:30 | 2021-05-01T10:48:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, employee final closure has been done. Request you to re-check and revert for any further clarification. Regards, Srujana.M |
2,052 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Kindly upload the code of conduct policy under terms and conditions during onboarding. Pls ensure employee has to agree to this to complete the... | 12,142 | 5 | 1 | Closed | Sonali Srivastava | Created the Document Designer | Product | Configuration | null | My Information | null | null | 2021-04-15T18:48:32+05:30 | 2021-05-06T15:48:29+05:30 | ask.adrenalin@myadrenalin.com, kanika.t@myadrenalin.com | ask.adrenalin@myadrenalin.com, kanika.t@myadrenalin.com | kanika.t@myadrenalin.com | null | null | Clarification | Hi Sonali Srivastava, Will check the configuration and revert you as much as earlier!!! Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Pls update on below issue. Regards S... |
2,053 | Dear Team, Please change the Consultants Tax rate from 7.5% to 10% Do the needful at the earliest . | 12,143 | 5 | 3 | Closed | Madhukara H S | formula change | Product | Configuration | null | Tax | null | null | 2021-04-15T19:22:08+05:30 | 2021-05-01T21:48:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, As per the query ,We have understood that need to change the percent of Consultant tax rate from 7.5% to 10 % we will check the same a... |
2,054 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Below employees GCFs are 12 but only 4 are reflecting. Pls resolve immediately. 1. Tukaram Phad 2. Madan Thakur 3. Ganesh Sawant G... | 12,144 | 5 | 3 | Closed | Gyanamayee Swain | Position changed recently. Cleanup & upload of goals facilitated. | Customization | Service Request | null | Goal Management | null | null | 2021-04-15T21:17:20+05:30 | 2021-05-01T20:49:31+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, As explained over the call, all 3 employee's position has been changed in Feb-2021 only. The system will not change the PMS template of an employee for the movement/position change done just 1 month before his Annual review. Ideally, Annual review is done for the position/role he was working f... |
2,055 | Employee ID 11981 's Experience Category is blank at present , we need to set his Experience Category to "Non OEM" . i have tried through Employee basic info update form via upload but its not updating and getting error. please support | 12,145 | 5 | 1 | Closed | Bharat Kumar | provided the sample template to update the employee basic info update | Product | Clarification | null | Employee Information | null | null | 2021-04-15T21:47:14+05:30 | 2021-05-01T09:48:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, Based on the reported query, we understood that you like to update the experience category f... |
2,056 | Mass shift loader not updating shift in bulk even 160 entries sometimes. yesterday I had uploaded mass shift loader and scheduled. but shifts are still not executed in system / reports and att. calendar page. please check the reason , here I am adding an attachment of SUCCESSFUL transaction upload of mass shift... | 12,146 | 5 | 3 | Closed | Bharat Kumar | provided the clarification | Customization | Clarification | null | Shift and Scheduling | null | null | 2021-04-16T08:26:27+05:30 | 2021-05-12T10:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the bulk shift is not updating in the applicatio... |
2,057 | how to I change attendance type of bulk employees need to change attendance "mobile" to "Desk/Mobile with GeoFence" | 12,147 | 5 | 4 | Closed | Sandeep Jangid | Employee transfer upload | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-16T08:33:54+05:30 | 2021-04-21T08:39:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12078, Hi Sandeep Jangid, Based on your concern, need to change attendance "mobile" to "Desk/Mobile with GeoFe... |
2,058 | Dear Team, Kindly create IT support id for 22644. | 12,148 | 5 | 4 | Closed | Sandeep Jangid | User group mapping | Product | Clarification | null | Manage Employees | null | null | 2021-04-16T09:15:30+05:30 | 2021-04-21T08:38:36+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12147, Hi Sandeep Jangid, Based on your concern, you are request us to provide the IT support rights for 22644.... |
2,059 | Hi, Please change the probation period of below employees as mentioned: Employee Id Employee Name Date Of Joining Confirmation Due Date 29476 MEGGALA A/P RENGGASAMY 11/1/2021 11/4/2021 ... | 12,149 | 5 | 3 | Closed | Aishwarya KV | As per the requirement we have update the confirmation due on of the mentioned employees. | Product | Data Correction | null | Employee Movement | null | null | 2021-04-16T09:29:10+05:30 | 2021-05-04T12:48:20+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi, ... |
2,060 | Dear Jay, As discussed, Please provide the taxable income for all the employees whose TDS got deducted. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560)... | 12,150 | 5 | 1 | Closed | Anoopsingh | Clarification on horizontal report | Product | Clarification | null | Tax | null | null | 2021-04-16T09:57:32+05:30 | 2021-05-13T21:49:56+05:30 | neerajbhardwaj@globecapital.com | null | neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, As discussed for the expected report on the salary details of the employee for the whole year we request you to please process the below steps. 1. After payprocess kindly navigate to 'Tax computation Generate' process' and execute the same and check the progress in show all process. 2. Navigate t... |
2,061 | Dear Team, Request you to help us to change the designation for the employee 00255--KSR Kiran through "Employee Movement" which i already done but getting failure. Regards, Leela | 12,151 | 5 | 3 | Closed | Leela Rani Manem | SP_EMP_TRANSFER Sp is missed , redeployed the same | Product | Patch Deployment | null | Employee Information | null | null | 2021-04-16T10:11:03+05:30 | 2021-05-04T13:49:08+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Leela Rani Manem, As discussed over the call, We have understood that getting ailed while doing the movement.... |
2,062 | unable to do confirm process for SEHKNP DR CONSULT paygroup- error showing as Record count mismatch in tax consolidated data for the Pay Groups SEHKNP DR CONSULT. please do the needful | 12,152 | 5 | 4 | Closed | Kalyani | We have checked and cleared the queue for the employee | Product | Data Correction | null | Payroll Setup | null | null | 2021-04-16T10:11:21+05:30 | 2021-05-01T14:49:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, please send link and support. thanks, Hi Kalyani, Requesting you to connect the below link. https://fastsupport.gotoassist.com/684146829, Hi Kalyani,... |
2,063 | Dear Kohima, As discussed yesterday, I tried to changed the emp designation in the Adrenaline payroll through " Employee Movement". But I am failed to do so...pls find the screen shot and help me for this .Support ticket has been raised on the same. [cid:image003.jpg@01D732A9.440A3360] Thanks & Regards,... | 12,153 | 5 | 1 | Closed | Leela Rani Manem | SP_emp_transfer Sp is update is system | Product | Patch Deployment | null | Employee Information | null | null | 2021-04-16T10:14:45+05:30 | 2021-05-04T13:49:09+05:30 | kohima.g@myadrenalin.com | kohima.g@myadrenalin.com | kohima.g@myadrenalin.com | null | null | Clarification | Hi Leela Rani Manem, As discussed over the call, We have understood that getting ailed while doing the movement. We will look into this issue and update you the status. Please provide us some time., Hi Leela Rani Manem, As discussed, Kindly join this session https://fastsupport.gotoassist.com/308171518, Hi Leela Ra... |
2,064 | Dear Team, Last month we processed the increment and revised salary also updated. Some employees gross salary crossed ESI Slab but while we process the pay process again ESI deducted. Plz check. Regards Mahendra 9704254344 | 12,154 | 5 | 4 | Closed | Madhu sudhan reddy | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-16T10:29:07+05:30 | 2021-04-21T15:25:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, As per the query ,We have understood that ESI is deducted on march month which is ... |
2,065 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Iswarya, Please remove goals of below employees: Employee ID Employee Name Date Of Joining / Re-Employed Grade Designat... | 12,155 | 5 | 2 | Closed | Palak sodhi | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-16T10:37:56+05:30 | 2021-05-01T10:48:55+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, As discussed over call and as per the below request, we have deleted the goals for the below employees. Please check and re-upload the goals for these employees. Employee ID Employee Name Date Of Joining / Re-Employed Grade Designation Aye0116 Tripti Pandey 17 Aug 2015 ... |
2,066 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please check and confirm whether manager's rating is visible to employees or not. Thanks & Regards Palak Sod... | 12,156 | 5 | 2 | Closed | Palak sodhi | Clarification | Product | Clarification | null | Performance Appraisal | null | null | 2021-04-16T10:38:43+05:30 | 2021-05-01T10:48:56+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | null | null | null | Clarification | Hi Palak sodhi, As discussed over call, we have verified for one employee - AYE0012 whose Self Appraisal has been approved and in his login the Approver ratings are not visible. Attached the screenshot for your reference. Please check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Flo... |
2,067 | Recently we have change the FY 2021-2022 in reimbursement Type, we need to all the reimbursement Opening balance is nil and LTA Balance carry forward from Last year March balance, but LTA balance not carry forward properly so; i request you to please resolve this issue on permanent basis and fixed it. | 12,157 | 5 | 2 | Closed | Lalji Ladumor | Auto Email ticket, can be closed. | Product | Clarification | Fresh Desk | Fresh Desk Administration | null | null | 2021-04-16T11:15:43+05:30 | 2023-05-08T10:26:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, From the above description, we understood that LTA balance showing nil. Please find the belo... |
2,068 | Hi, The confirmation appraisal form of Emp M2711 doesn't open and displays error. Request you to do the needful to fix it at the earliest. Regards, Pinkiiy Raval | 12,158 | 5 | 3 | Closed | Vaishali Raut | As discussed over the call, We have again re initiated the confirmation for the mentioned employee.
Please check and confirm. | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-16T11:17:32+05:30 | 2021-05-01T15:49:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/... |
2,069 | We have changed one employee to custom shift but the employee group name not mapping. Please see the attachment | 12,159 | 5 | 3 | Closed | Senthil kumar M S | clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-16T11:20:07+05:30 | 2021-05-06T13:49:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, as per the query ,We have understood that employee is changed to custome shit , While trying to map... |
2,070 | Status of course schedule submission steps has been left out by mistake. Screenshot Attached. | 12,160 | 5 | 3 | Closed | Rajan Thakar | Data issue and change request on training data | Product | Data Correction | null | Training Management | null | null | 2021-04-16T12:09:26+05:30 | 2021-05-24T16:22:35+05:30 | null | null | null | ganapathiraj.k@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: "[\"44002194596\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, As reported query says, Status of course schedule needs to modified for an emp... |
2,071 | Hi, We need to know who had made the changes of PT Location in the system for below mentioned employees and when. Associate ID Associate Name Date Of Joining Work City PT Location 10043 Sunil Mer 18-Dec-18 ... | 12,161 | 5 | 3 | Closed | Rashmi Deshpande | Changed by an user | Product | Clarification | null | Job Data | null | null | 2021-04-16T12:16:08+05:30 | 2021-04-20T12:19:13+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, We will check on the reported concern by scheduling a remote session. We will keep you posted accord... |
2,072 | Dear Team, Please update the Finyear patch for 2021-22 and confirm | 12,162 | 5 | 4 | Closed | N N Ramesh | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-16T12:25:41+05:30 | 2021-05-01T21:48:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the query , we have understood that need to do the patch deployment or New inancila year. Kindly join this session https://fast... |
2,073 | Dear Team, Please update the Finyear patch for 2021-22 and confirm | 12,163 | 5 | 4 | Closed | R Chandrakala | Patch for YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-16T12:27:30+05:30 | 2021-05-01T21:48:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala, As disvussed ,Kindly join this session https://fastsupport.gotoassist.com/390330792, Hi R Chandrakala, As per your request , patc... |
2,074 | Dear Team, Please update the Finyear patch for 2021-22 and confirm | 12,164 | 5 | 4 | Closed | N Sreevalli | Patch OR YEAR 21-22 is deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-16T12:29:03+05:30 | 2021-05-01T21:48:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, As discussed, Please join this session https://fastsupport.gotoassist.com/390330792, Hi N Sreevalli, As per your request , patch for ... |
2,075 | Error message is showing while saving the Tax declaration | 12,165 | 5 | 3 | Closed | Divya N | Once sync is executed Messge is update propelry | Product | Clarification | null | Tax | null | null | 2021-04-16T12:36:37+05:30 | 2021-05-01T15:49:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per your request ,We have verified that Message is not properly synced . We have done the sync and ... |
2,076 | Dear Vijay, Please refer attendance query raised by one of our staff employee Vivek Shrivastav - EMP ID (828916), he worked on his weekly-off which was on 28th March 2021, against working on WO he applied for compensatory off which was also approved by his reporting manager however in his attendance record he has be... | 12,166 | 5 | 1 | Closed | Sonali | LEAVE CLARIFICATION | Product | Clarification | null | Employee Information | null | null | 2021-04-16T12:38:05+05:30 | 2021-05-01T13:48:59+05:30 | ask.adrenalin@myadrenalin.com, reenu.naik@bicworld.com | ask.adrenalin@myadrenalin.com, reenu.naik@bicworld.com | reenu.naik@bicworld.com | null | null | Clarification | Hi Amlesh, As discussed over the call, The reported employee Comp off leave raised on 05 apr 2021, Not raised comp off request, Can you please check your end and inform the employee raised comp off Leave (05 APR 2021) in the leave request form and share feedback, Further if any clarification please let me kno... |
2,077 | Dear Jayakrishnan, We have released Leave encashment to Ashok Kumar for Rs.94400 where as in tax working it is showing as Rs.139547, do check and revert. EMPLOYEE CODE EMPLOYEE NAME Leave Encashment 00184 C Ashok Kumar 139547.00 Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] ... | 12,167 | 5 | 1 | Closed | Roseline Judia | TAx computation process was not done for the mentioned employee. Post tax generate the value got tallied. | Product | Clarification | null | Tax | null | null | 2021-04-16T12:46:48+05:30 | 2021-04-24T12:52:25+05:30 | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Roseline Judia, As discussed the issue with regard to mentioned employees tax workings has been resolved and the same has been confirmed by you. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, The leave encashment & tax on the same is in order. ... |
2,078 | Dear Vijay, Please refer attached screen shot for one of the attendance query raised for Omprakash choubey - EMP ID - 823769. The concerned employee worked on 31st March 21 between 22:31 PM to 07:05 AM however his attendance did not get captured and his out punch of 31st March was recorded in 01st April 21 INPUNC... | 12,168 | 5 | 1 | Closed | Sonali | attendance clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-16T12:47:30+05:30 | 2021-05-01T14:49:05+05:30 | ask.adrenalin@myadrenalin.com, reenu.naik@bicworld.com | ask.adrenalin@myadrenalin.com, reenu.naik@bicworld.com | reenu.naik@bicworld.com | null | null | Clarification | Hi Amlesh, For the below query, We have analyzed the reported employee 31 Mar 21 shift mapped on 22:00 to 7.00 AM, After then 01 Apr 2021 Shift mapped on 08.00 to 18.00, So the system updated out time on 01 Apr 2021, And we also explained the scenario from our end. Further if any clarification please let me k... |
2,079 | Dear Vijay, As discussed please change the last working date and actual relieving date for below mentioned employees to 16th April 21. [cid:image001.png@01D7321C.1FED7DD0] Regards, Amlesh From: Bhandari, Udaykumar <Udaykumar.Bhandari@bicworld.com> Sent: Thursday, April 15, 2021 5:32 PM To: Saroj, Amlesh <A... | 12,169 | 5 | 1 | Closed | Sonali | Provided the instruction | Product | Clarification | null | Separation | null | null | 2021-04-16T12:56:50+05:30 | 2021-05-01T14:49:06+05:30 | ask.adrenalin@myadrenalin.com, esha.gaur@bicworld.com, reenu.naik@bicworld.com, ashok.gaikwad@bicworld.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, esha.gaur@bicworld.com, reenu.naik@bicworld.com, ashok.gaikwad@bicworld.com, amlesh.saroj@bicworld.com | esha.gaur@bicworld.com, reenu.naik@bicworld.com, ashok.gaikwad@bicworld.com | null | null | Clarification | DONE, PLEASE CHECK Regards, ashok , Hi Amlesh, As discussed over the call, We have checked Last working date has been changed, After then final closer complete before please check shortfall days (recover or waiver off) in the Payroll info tab Further if any clarification please let me know. ... |
2,080 | Hi, PFA and upload. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I [http://godrejcp.net/icons/<!DO... | 12,170 | 5 | 3 | Closed | Gyanamayee Swain | Upload facilitated/done on behalf of customer & explain how to do going forward. | Product | Service Request | null | Performance Management | null | null | 2021-04-16T13:11:31+05:30 | 2021-05-01T13:48:59+05:30 | null | null | null | null | null | Service Request | Hi Gyanamayee, We have prepared the upload sheets(KRA Upload & Milestones Upload) for 2 employees and uploaded the same. Employees are now able to view the same in the Annual Review form. Please find attached the upload sheet for your future reference and use. Regards, Gowtham. N Product Support Adren... |
2,081 | the employee has submitted 3 goals, only 2 goals has been moved to LMs screen for approval. while checking the form again, the missed out goal's status is showing "system data row data". then we save the goal. please check at backend on this transaction history. ecode:22354 | 12,171 | 5 | 3 | Closed | Saravanan K | provided the clarification
reported issue not reflected for the employee. | Customization | Clarification | null | Performance Management | null | null | 2021-04-16T13:57:46+05:30 | 2021-05-06T13:03:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan K, For the reported query, we need more clarity on the point. We will initiate the call to discuss ... |
2,082 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan, The below given error is reflected while trying to view the Training attendance report. Training title - Overview of telecom sy... | 12,172 | 5 | 3 | Closed | Kirti Ghule | New Version of RDL Updated | Customization | Configuration | null | Training Management | null | null | 2021-04-16T14:08:52+05:30 | 2021-05-05T18:49:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, Please be informed, we will look into the said concern and update the stats accordingly. Regards Wasim, Hi Kirti Ghule, Please be informed, We have checked and resolved the issue. Training attendance report is now generated. Kindly check and confirm. Regards Wasim |
2,083 | Dear team, The employee 27913 is shown pending with 19352 in the workflow tracker but when we checked the forms pending for approval of the reporting manager it shows not records to display. Please check and revert. Regards, Raveena | 12,173 | 5 | 4 | Closed | Mahesh R | data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-16T15:12:12+05:30 | 2021-04-30T10:56:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that the reported employee's self-appra... |
2,084 | Hi Team, there is a difference in F&F leave amount. Example :- F&F_11180 :- 17.50 Leave on Gross = 28,868₹ If do 17.50 Leave input in Settlement entry then amount is reflecting 29,269₹ (Incorrect) Please resolve the same. -Swapnil 8329295434 | 12,174 | 5 | 3 | Closed | Swapnil | (Leave encashment Gross /365 *12) *Leave encash days
This logic has been applied in Leave encashment formula and OPT2_Presettlement_display SP | Product | Patch Deployment | null | Salary | null | null | 2021-04-16T15:37:19+05:30 | 2021-05-03T17:39:05+05:30 | rashmi.deshpande@houseofanitadongre.com, vishal.parab@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com, vishal.parab@houseofanitadongre.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets created_by: 2043097497860 time: 2021-04-16 15:37:19 +0530, Hi Swapnil, From the above description, we leave enca... |
2,085 | please deploy patch for 2021-22. by tomorrow. we have done March 2021 confirm process and taken backup. | 12,175 | 5 | 4 | Closed | Kalyani | FY change patch has been deployed | Product | Patch Deployment | null | Tax | null | null | 2021-04-16T16:03:38+05:30 | 2021-05-04T12:48:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12152, Hi Kalyani, Below are the prerequisites for deploying the FY patch in system. 1. Mar 2021 payroll month should be confirmed i... |
2,086 | We are unable to do final closer 1970 he is our CEO.. [cid:image001.png@01D732DB.3AB11770] Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapat... | 12,176 | 5 | 1 | Closed | Sowmya | Clarification in "Matrix Manager" form | Product | Clarification | null | Employee Movement | null | null | 2021-04-16T16:12:50+05:30 | 2021-04-24T14:00:37+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | Clarification | Hi Sowmya, As discussed over the call, you are able to do the reassign matrix managers in the "Matrix Manager" form for the below-reported employees. Also the same has been confirmed by your end. Regards, Srujana.M, Yes madam, Issue resolved… Regards, Sowmya Assistant Manager - Human Resources Bhara... |
2,087 | Hi Gowtham, FYI & NA. Rgds, Madan From: Madan mohan Sent: 16 March 2021 18:26 To: Sumithra.r@myadrenalin.com Cc: Sivakumar.M; Admin Executive Subject: FW: Dynamic Claim Creation- Settings Change. Dear Sumithra, FYI & NA. Rgds, Madan From: Deepa Nair Sent: 16 March 2021 16:50 To: Madan mohan Cc: Abhishek Upadhyay... | 12,177 | 5 | 2 | Closed | Madan Mohan | Removed duplicate check/Unique check for From date and To date for Miscellaneous claim via back end. | Product | Service Request | null | Claims & Reimbursement | null | null | 2021-04-16T16:16:37+05:30 | 2021-05-01T17:53:31+05:30 | sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, admin.executive@npci.org.in | sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, admin.executive@npci.org.in | sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, admin.executive@npci.org.in | null | null | Service Request | Hi Madan, With respect to removal of duplicate validation for From date and To date, it was set in the system only for "Miscellaneous claim" and we have removed the same. You can also check once from your end through the form "Dynamic Claim Creation". Regards, Gowtham. N Product Support Adrenalin eSystems L... |
2,088 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please change LWD of below employee in Adrenalin. 1. Ganesh Babu S - 890885 LWD - 22nd April 2021 *Sh... | 12,178 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-16T16:36:53+05:30 | 2021-05-07T16:49:30+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Esha, For the below query, We have analyzed the mentioned employees are final closer not completed. And During the final closer, the reported employees your end also changed the last working date and select waiver off option there. If any clarification please let me know(9840850981). Th... |
2,089 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please check and UAN details are showing 11 digit at employee details form. [image: image.png] -- Thanks & Regards, *Jatinde... | 12,179 | 5 | 3 | Closed | Jatinder Kumar Sharma | PER_UID label name changed as UAN no, hence UAN NO label is corrected | Product | Data Correction | null | Employee Information | null | null | 2021-04-16T17:09:52+05:30 | 2021-05-21T20:49:44+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | null | null | Clarification | Hi Jatinder Kumar Sharma, We will check on the UAN no format on the Employee details form and update you the status. Thanks & Regards, Mohamed Moosa A, ? Thank you for your email. I'm on Personal Leave today. Please expect a delay in response. For any support related queries kindly publish a tick... |
2,090 | Dear team, Please refer the attached screenshot. The attached error is shown in goal setting form of the employee. Ecode : 25808 | 12,180 | 5 | 4 | Closed | Mahesh R | the reported employee's GS is approved without any error. | Customization | Clarification | null | Goal Management | null | null | 2021-04-16T17:24:59+05:30 | 2021-04-30T10:57:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12173, Hi Raveena Ramakrishnan, From the reported query, we understood that you are getting the attached intern... |
2,091 | DOJ change for the Employee - 91071 Old DOJ - 04-Mar-2021 New DOJ - 12-Mar-2021 Script attached in the Ticket. | 12,181 | 5 | 2 | Closed | Sandeep Thungaturthy | Data Correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-16T17:25:27+05:30 | 2021-04-16T17:25:28+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-04-16 11:55:27 UTC |
2,092 | Dear team, Please change confirmation date and re-trigger confirmation for the below employee. Ecode : 30454 Confirmation date : 01 April 2021 Regards, Raveena | 12,182 | 5 | 3 | Closed | Mahesh R | confirmation date change for retrigger | Product | Service Request | null | Confirmation Management | null | null | 2021-04-16T17:29:40+05:30 | 2021-04-30T10:57:35+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12180, Hi Raveena Ramakrishnan, From the query, we understood that you like to change the confirmation date a... |
2,093 | Dear Team, Celebration not sliding in Zolog Celebrations window in HRMS Dashboard, plz check. Regards Mahendra 9704254344 | 12,183 | 5 | 3 | Closed | Madhu sudhan reddy | memcache service not available | Product | Clarification | null | Setup HRMS | null | null | 2021-04-16T17:30:27+05:30 | 2021-04-21T15:11:10+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, We request you to please provide us sometime. We will schedule the session and wor... |
2,094 | Hi We need Land Lord's PAN numbers which has been submitted by employees in the last FY 20-21 Kindly give us a report In a urgent basis please provide for Yegnaramakrishnan (11217) | 12,184 | 5 | 4 | Closed | Josephine G | requested form to check | Product | Configuration | null | Tax | null | null | 2021-04-16T18:26:51+05:30 | 2021-05-04T12:48:22+05:30 | josephine.g@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, During a check, we can view the LAn Lord's PAN number in the form TAX Declaration form by sel... |
2,095 | Hi Team, HRMS-Payroll Synch scheduler in the screenshot getting failed, Can you please check and resolve the issue,,, | 12,185 | 5 | 3 | Closed | Thokala Umamaheswar Rao | duplicate bank details deleted | Product | Data Correction | null | Workflow | null | null | 2021-04-16T18:47:09+05:30 | 2021-05-03T16:52:42+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thokala Umamaheswar Rao, During a check, we have found duplicate bank details updated for the reported employe... |
2,096 | Dear Gowtham, Please help us to upload - Upload Employee Basic Information for create new Employee Master. I did not understand what to fill for below listed mandatory field. Experience Category Ethnic Code State Of Birth Signed Contract Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Cor... | 12,186 | 5 | 3 | Closed | Vinay Singh | Providing required data via front end & back end | Product | Clarification | null | Employee Information | null | null | 2021-04-16T19:31:28+05:30 | 2021-05-02T18:32:35+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay, We connected over the remote session and provided the required information via the front end & back end for the listed fields. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Gowtham, Document is not gettin... |
2,097 | Hi, Presently in system there are two leave balance 1st is main balance and 2nd is PP Balance for CL , SL , EL type of leaves. Now we need to merge the PP balance to main balance as per below: EL : Whatever balance is available in PP balance should merge in Main balance. SL: Whatever balance is available in... | 12,187 | 5 | 1 | Closed | Bharat Kumar | merged the EL and SL leave type's PP to leave balance and truncated the CL leave type's PP balance. | Customization | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-16T19:41:00+05:30 | 2021-05-12T11:49:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preethi, Could you please connect to resolve the negative balance issue. As ... |
2,098 | We want to create a new role.associates with Spectrum talent management when raise resignation, the forms should be pending with reporting manager and STM STM STM and associates with Quess OU when raise resignations,it should get pending with Reporting manager and Quess01 Quess01.No quess associates form should get pen... | 12,188 | 5 | 3 | Closed | Raksha Dayma | Data issue | Product | Data Correction | null | Separation | null | null | 2021-04-16T19:46:34+05:30 | 2021-04-22T12:22:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, As this query is already configured in the workflow definition master form however we will al... |
2,099 | We request you to check the approval and rejection mails for both goal setting and self appraisal forms. the workflows has been configured, but still we are receiving the queries for not getting mail triggers on the approval/rejection. you may please check my ecode (26692), for not receiving goal setting approv... | 12,189 | 5 | 3 | Closed | Saravanan K | provided the clarification | Product | Configuration | null | Workflow | null | null | 2021-04-16T20:14:43+05:30 | 2021-05-06T13:01:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12171, Hi Saravanan K, As discussed, we will check and update the status to you., Hi Saravanan K, The appr... |
2,100 | Dear Team,Kindly adjust the leave of Saket singh STM9604 as the associate is Inactive from system now and had 17 EL which he was unable to apply before LWD.For 19th and 20th March, associate was on EL and was not able to apply the same.Kindly update | 12,190 | 5 | 4 | Closed | Raksha Dayma | Auto leave debit has executed | Product | Clarification | null | Time & Attendance Management | null | null | 2021-04-16T20:34:33+05:30 | 2021-04-21T16:26:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12188, Hi Raksha Dayma, As reported query says, user unable to apply leave in the application, hence we will ge... |
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