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2,101 | Kindly find the excel attached and update correct DOJ for the associates. | 12,191 | 5 | 2 | Closed | Raksha Dayma | Change request | Product | Data Correction | null | Personal Data | null | null | 2021-04-16T20:44:17+05:30 | 2021-04-22T12:22:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11565, Hi Raksha Dayma, DOJ Needs to update for the listed employees, hence we will get connect from our end an... |
2,102 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I'm not fetch any data through goals summary report. Please check and resolve this issue asap. Regards Palak -- *******... | 12,192 | 5 | 1 | Closed | Palak sodhi | data correction | Product | Data Correction | null | Performance Management | null | null | 2021-04-17T09:50:01+05:30 | 2021-05-02T10:48:12+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | null | null | null | Software Problem | Hi Palak sodhi, As discussed over the call, We have resolved the issue from our end, Kindly check your end the Gaol summary report and share feedback. Thanks and Regards Vijayakumar k |
2,103 | Dear Mam, Below employee transfer has been updated by DM and approved by GM but it has been not reflecting at spark. Please check once and resolve the issue. Employee ID : 96681 Date of Transfer : 14-April-21 | 12,193 | 5 | 3 | Closed | Sowmya | Clarification in Employee Movement | Product | Clarification | null | Employee Movement | null | null | 2021-04-17T09:54:12+05:30 | 2021-05-04T10:48:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported e... |
2,104 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly change Date of Joining of above mentioned employee. Old DOJ - 01\Apr\2021 *New DOJ - 05\Apr\2021* *Regards* *Rahul* -- ... | 12,194 | 5 | 1 | Closed | hr operations | Doj changed | Product | Data Correction | null | Employee Information | null | null | 2021-04-17T10:06:39+05:30 | 2021-05-02T15:50:33+05:30 | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, palak.sodhi@ayefin.com, vivek.raj@ayefin.com | palak.sodhi@ayefin.com, vivek.raj@ayefin.com | null | null | Change Request | Hi hr operations, As per Request, We have changed the DOJ (01 Apr 2021 to 05 Apr 2021)the reported employee from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k, Dear Team, Same has been updated. Thanks for your support *Regards* *Sahil Gulati* On Sat, A... |
2,105 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below employee's manager has completed his rating while manager's appraisal and rating is showing pending. ... | 12,195 | 5 | 1 | Closed | Palak sodhi | issue identified and addressed | Product | Patch Deployment | null | Goal Management | null | null | 2021-04-17T10:42:27+05:30 | 2021-05-04T10:48:37+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | null | null | Clarification | Hi Palak sodhi, The concern reported on Goal Summary report has been resolved. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V Dhivya V, ? Hi, Thanks for your email. I am on Personal leave on 19-Apr-2021. Kindly raise a ticket in the Fresh Desk - ask.adrenalin@... |
2,106 | Dear Dhivya/ Team, Please check, as employee is getting total weightage as 140 in Self appraisal form. Can you assist in checking and analyzing the issue. ECN : 68666 Regards, Chaitali | 12,196 | 5 | 3 | Closed | Rinoy Sebastin | uploaded more than 100%weightage | Customization | Data Correction | null | Goal Management | null | null | 2021-04-17T11:08:09+05:30 | 2021-05-12T16:49:47+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us sometime, we will share the connectivity , analyze the concern reported on W... |
2,107 | For emp id: 101205 does not have tax deduction in Mar-2021 whereas horizontal tax report shows deduction of tax. The Mar-2021 salary confirm process is completed. We have run tax computation generate even after that but the report is not updating. After this we have to implement patches for this year tax declaratio... | 12,197 | 5 | 4 | Closed | Jery Jose P | Employee TCS is not generated | Product | Clarification | null | Tax | null | null | 2021-04-17T13:20:05+05:30 | 2021-04-19T13:20:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=2&requested_by=0&wf_filter=resolved_or_closed, Hi Jery Jose P, As per the query ,W... |
2,108 | For emp id:122425, the record resignation is approved within minutes and activity owner approvals is also completed on the same day. This doesn't occur normally. The team is suspicious of this transaction. Please check is there is any other person had done the approvals on behalf of the action owners. | 12,198 | 5 | 3 | Closed | Jery Jose P | workflow is re-configured. | Product | Clarification | null | Separation Management | null | null | 2021-04-17T14:38:01+05:30 | 2021-05-05T22:50:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12197, Hi Jery Jose P, As per the query ,We have understood that resignation got approved with out flowing .We ... |
2,109 | Employees are transferred from one location/position to another. While doing so the change in reporting manager is given in the system. In this scenario the updating of functional manager is not happening. The reporting manager of the reporting manager is the functional manager of the employee and all employees are tag... | 12,199 | 5 | 3 | Closed | Jery Jose P | config need to be changed IS_FUNREP_CHANGE_REQ | Product | Clarification | null | Employee Movement | null | null | 2021-04-17T14:42:00+05:30 | 2021-05-05T22:50:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12198, Hi Jery Jose P, As discussed over the call, We have understood that when employee movement is happened p... |
2,110 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Resignation pullback but still reflecting in the Resigned_employees_GM EC EMP Type ES Name MEC046 Onroll ACTIVE Praveen Krishnan V Thanks & R... | 12,200 | 5 | 3 | Closed | Rishi Ranka | New Condition Added in '' | Product | Data Correction | null | Separation | null | null | 2021-04-17T17:10:35+05:30 | 2021-05-04T14:49:03+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Rishi Ranka, Please connect on below link to check on why the said employee is reflecting in Resigned_employees_GM report even after Resignationpullback has been done. https://us02web.zoom.us/j/3963544585?pwd=ZkNMVHdJTzJjTEhYNTdpYmNlRzhBZz09 Regards Wasim, Hi Wasim, I have a call right now will be able... |
2,111 | Dear Team, New Financial Year Patch Update yesterday and after that we try to upload the Medical Reimbursement Eligibility file and error reported the from date should be in current financial year. we attached screen shot and error log for reference. and requested to correct the same. | 12,201 | 5 | 4 | Closed | R Chandrakala | sheet is not in text format | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-04-17T18:01:00+05:30 | 2021-05-04T11:50:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi R Chandrakala, We request you to please provide us sometime we will schedule the session and work on the reported query. ... |
2,112 | As confirmed, for the given employee the IT calculation is done high amount. requested to confirm the calculation issue or the calculation justification. attached file for reference.. | 12,202 | 5 | 4 | Closed | R Chandrakala | Pan NO not available | Product | Clarification | null | Tax | null | null | 2021-04-17T18:03:57+05:30 | 2021-05-04T11:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12201, Hi R Chandrakala, We request you to please provide us sometime. We will schedule the session and work on the reported query ... |
2,113 | For below employees, goal setting for F21 has not been initiated, please check and resolve. Note: please check their confirmation date, if it has not been updated, please update it from back end. Ecode - 30701, 29533 | 12,203 | 5 | 4 | Closed | Saravanan K | updated the confirmation date and initiated the goal setting from the backend without mail | Product | Data Correction | null | Goal Management | null | null | 2021-04-17T18:41:28+05:30 | 2021-05-04T12:48:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12189, thanks, also please check for 30268, Hi Saravanan K, We will initiate the same for the new reported empl... |
2,114 | In self appraisal form, we are getting a notification even after resubmission, and moreover it is not saving the entered details. Need your immediate attention please. Notification - "the form has been rejected by the approver,please resubmit his form after incorporating the changes" Ecode - 24898 | 12,204 | 5 | 4 | Closed | Saravanan K | reported employee's save self-appraisal shows the error in the log level.
We have checked the same with thcustomization and resolved the error. | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-17T19:01:46+05:30 | 2021-05-04T16:49:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, From the above query, we understood that the reported employee getting the below error e... |
2,115 | You have been invited to the following event. Title: (No Subject) When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/psn-reod-dqu?hs=224 Join by phone (US) +1 856-347-7881 (PIN: 813604827) More phone numbers: https://tel.meet... | 12,205 | 5 | 1 | Closed | Saurabh Soni | meeting is schedule to showcase the processflow on the UAT. | Product | Configuration | null | Application Management | null | null | 2021-04-18T11:45:57+05:30 | 2021-05-04T19:49:51+05:30 | mohamed.shariff@ayefin.com, kanika.t@myadrenalin.com, dhivya.v@myadrenalin.com, vivek.raj@ayefin.com, nirvesh.mehrotra@ayefin.com | null | null | null | null | Clarification | Hi Saurabh Soni, We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created. Thanks and Regards, Dhivya . V, Hi Saurabh Soni, We understood that the below meet... |
2,116 | Dear Team, Please check why my raised misc expenses form- Amounting Rs 2332 is not visible to me either in "forms raised by me" or "pending to my approver". Can you pl check & fix this. Kindly share audit rail for record & update. Rgds, Madan | 12,206 | 5 | 4 | Closed | Madan Mohan | Services were not started after server restarted by their IT team during server maintenance activity.
Services were in Manual mode. | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-04-18T12:21:48+05:30 | 2021-05-03T15:48:01+05:30 | sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, admin.executive@npci.org.in | sivakumar.m@myadrenalin.com, sumithra.r@myadrenalin.com, admin.executive@npci.org.in | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12138, Dear Gowtham, Pl review this issues on urgent basis, since raised request is neither visible in forms rai... |
2,117 | There is a movement happened to emp id:117167 on Mar 22, 2021. His position is Sales Manager Mortgage and this position is mapped only to Division offices. In that case how is the employee movement form accepts transfer to branch for that position. Because of this the region mapping is collapsing in the database. ... | 12,207 | 5 | 2 | Closed | Jery Jose P | clarification/ in upload system will not update region based on location | Product | Clarification | null | Employee Movement | null | null | 2021-04-18T12:39:07+05:30 | 2021-05-05T22:50:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12199, Hi Jery Jose P, As per the query ,We have understood that region is not getting properly update in Appli... |
2,118 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, The team is facing a challenge in setting goals with a back dated “Start date”. Please help us activate the 1st quarter dates as well... | 12,208 | 5 | 1 | Closed | KRITIKA KUMAR | Appraisal start date has been changed to 01 Jan 2021 | Product | Configuration | null | Performance Management | null | null | 2021-04-18T16:27:47+05:30 | 2021-05-03T19:49:01+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, samy@phs.ae, thair@phs.ae, lavinia@phs.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com, prameela.f@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, samy@phs.ae, thair@phs.ae, lavinia@phs.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com, prameela.f@myadrenalin.com | samy@phs.ae, thair@phs.ae, lavinia@phs.ae, amit.sangha@abaninvestment.com | null | null | Clarification | Hi Kritika, Below changes has been done. Kindly try the back dated start date now and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | S... |
2,119 | This event has been changed. Title: Adrenalin : HRMS (changed) When: Mon Apr 19, 2021 11:30am – 12:30pm India Standard Time - Kolkata Joining info: Join with Google Meet https://meet.google.com/psn-reod-dqu?hs=224 Join by phone (US) +1 856-347-7881 (PIN: 813604827) More phone numbers: https://tel.meet/ps... | 12,209 | 5 | 1 | Closed | Saurabh Soni | meeting link got created as a ticket | Product | Configuration | null | Employee Information | null | null | 2021-04-18T16:43:08+05:30 | 2021-05-04T09:49:42+05:30 | mohamed.shariff@ayefin.com, kanika.t@myadrenalin.com, dhivya.v@myadrenalin.com, vivek.raj@ayefin.com, nirvesh.mehrotra@ayefin.com | null | null | null | null | Clarification | Dear Team, We understood that the below meeting link mail got converted into ticket, we will be joining the meeting link, currently updating the status of the ticket, since duplicate tickets got created. |
2,120 | Dear Madam, employee details are seen as Probationer but his confirmation date is seen as 13 Apr 21 in employee details report. please do the needful, EM ID: 105433 Regards, Sowmya | 12,210 | 5 | 3 | Closed | Sowmya | Clarification in confirmation date. | Product | Clarification | null | Confirmation Management | null | null | 2021-04-18T20:09:55+05:30 | 2021-05-04T10:48:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
2,121 | For all mobile app user error message displayed as (Time out Error) Example case; 101934 and screenshot with time stamp. | 12,211 | 5 | 3 | Closed | ROOTS IT | user restarted the mobile | Product | Clarification | null | null | null | null | 2021-04-19T09:32:05+05:30 | 2021-05-04T11:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, We request you to please check whether the Google Maps are opening in another application like Zo... |
2,122 | Dear Madam, we are unable to view the employee in employee confirmation TAB at the same time employee confirmation 638 TAB also. kindly do the needful. EM Id: 106555 106555 | 12,212 | 5 | 3 | Closed | Sowmya | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T10:11:58+05:30 | 2021-05-04T10:48:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
2,123 | Mobile app unable to login going on loading. Screenshot attached 111196 | 12,213 | 5 | 4 | Closed | ROOTS IT | Mobile URL not connecting | Product | Clarification | null | null | null | null | 2021-04-19T10:31:38+05:30 | 2021-05-04T15:49:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As discussed over the phone, kindly provide us sometimes, we will schedule the session and work on ... |
2,124 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team,, Below trail mail Ticket is still open. Please do needful.. Regards, Nilesh Jaiswal HR - Operation... | 12,214 | 5 | 3 | Closed | Nilesh Jaiswal | April Month General Credit and Service based Credit configuration updated,hence system did credit | Product | Data Correction | null | Application Access Management | null | null | 2021-04-19T10:35:21+05:30 | 2021-05-05T13:49:26+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Clarification | Hi Nilesh Jaiswal, As discussed since you are occupied with some urgent work,we will connect through Anydesk as per your convenience once your work is completed Regards Wasim, Hi, Please connect with my anydesk 557 673 022 Regards, Nilesh Jaiswal HR - Operation T: (+91) 02... |
2,125 | I am not able to generate Annexure 2 report , kindly guide me | 12,215 | 5 | 3 | Closed | Divya N | component have the name as 1.5 lac since dot is there in between SQL query got failed. Once corrected issue resolved. | Product | Clarification | null | Tax | null | null | 2021-04-19T10:35:29+05:30 | 2021-05-05T22:50:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kohima Kindly share the link to resolve the issue, Hi Divya N, Kindly join this session https://fastsuppor... |
2,126 | Dear team, After updating the new financial year patch, reports are not generating, like, Salary / ESI / PF / PT / 12 BB / Etc.. not downloading, plz check Regards Mahendra | 12,216 | 5 | 4 | Closed | Madhu sudhan reddy | SSRS Report Credentials is wrong | Product | Clarification | null | Setup Reports | null | null | 2021-04-19T10:44:16+05:30 | 2021-04-21T15:25:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, We request you to please provide us sometimes, we will schedule the session and wo... |
2,127 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] pls check advance salary form not reflecting to Jaydeep for 91840 ---------- Forwarded message --------- From: Jaydeep Singh <jaydeep.singh1@religare.c... | 12,217 | 5 | 3 | Closed | Jatinder Kumar Sharma | actor update (change req) | Product | Data Correction | null | Workflow | null | null | 2021-04-19T10:47:04+05:30 | 2021-05-07T13:49:00+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check on the reported Workflow configured and will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Emp: 91840 City(NOIDA),REGION(North),Location(7886 - Noida market Capital) a... |
2,128 | The employee on 27th March 2021 had raised an AR for site visit and applied for leave on the same day for half day and the same had been approved but now he is getting email for that day AR. | 12,218 | 5 | 2 | Closed | Tanuj Mukherjee | Initiated leave request was rejected by the approver. | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-19T10:54:54+05:30 | 2021-05-05T11:48:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tanuj Mukherjee, From the given query, we observed that the reported employee - Siddhartha Sank... |
2,129 | Dear Jay, As discussed, employees are unable process their handset claim through Interface. Please check and revert on the same. [cid:image001.png@01D7350A.66F4BFE0] Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the i... | 12,219 | 5 | 1 | Closed | Sujatha | Clarification Provided | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-19T10:57:21+05:30 | 2021-05-05T15:48:52+05:30 | null | null | null | null | null | Software Problem | Hi Sujatha, We will check the reported query on reimbursement issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Sujatha, As discussed kindly check with the employee to resubmit the claims and let us know the feedba... |
2,130 | We required the Workflow tracker report Which include Each Level Form Initiated on Level 1 Approved / Rejected / Pending Level 2 Approved / Rejected / Pending Level 3 Approved / Rejected / Pending | 12,220 | 5 | 3 | Closed | Vidyasagar | workflow tracker report is only to view the current approvers of pending transactions | Product | Clarification | null | Workflow | null | null | 2021-04-19T11:24:33+05:30 | 2021-05-11T18:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the query raised on Workflow tracker report with reference to detailing of indivi... |
2,131 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have set the contract end date reminder from 15 days to 30 days. It seems 30 days advance reminder is not triggering to respective HR.... | 12,221 | 5 | 1 | Closed | Balaji Damodaran | Configuration changes | Product | Service Request | null | Personal Data | null | null | 2021-04-19T11:51:58+05:30 | 2021-05-11T21:49:58+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, As discussed we will check the reported query on contract end date notification triggers and will share the updates with you.. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We have checked and configured the remoinder days as 30 days. Kindly ... |
2,132 | Hi, The confirmation appraisal form has to be reset for employee C4770. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | 12,222 | 5 | 3 | Closed | Vaishali Raut | Data Correction completed | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-19T12:02:11+05:30 | 2021-05-03T12:18:55+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Rau Please join the below session link. https://fastsupport.gotoassist.com/642792755 Thanks and rega... |
2,133 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We have done the few of the mail content in the separation triggers. As discussed on the call, request your support to align the mail conte... | 12,223 | 5 | 1 | Closed | Balaji Damodaran | Mail content builder notification alignment | Product | Configuration | null | Separation Management | null | null | 2021-04-19T12:29:25+05:30 | 2021-06-15T18:51:15+05:30 | ask.adrenalin@myadrenalin.com | null | balaji.damodaran@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, We will check the reported query on record resignation notification alignment and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
2,134 | Dear Madam, Below employee details are not seen in the confirmation 638 and employee confirmation TAB at my end please do the needful, 106561 105630 105539 105720 105721 106332 | 12,224 | 5 | 3 | Closed | Sowmya | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T12:42:15+05:30 | 2021-05-04T15:49:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12212, Hi Sowmya, We have checked, below rep... |
2,135 | Dear Madam, Below employee details are not seen in the confirmation 638 and employee confirmation TAB at my end please do the needful, Ticket is raised in CSP. Please do the needful at the earliest. EMP CODE EMP NAME Remark 106561 Bandi Narsimlu Not seen in Confirmaton TAB 105630 Basanta Kumar ... | 12,225 | 5 | 1 | Closed | Sowmya | below reported employees' confirmation has been approved for future dates Apr20, Apr 25 | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T12:42:47+05:30 | 2021-05-04T15:49:20+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | Clarification | Hi Sowmya, We have checked, below reported employees' confirmation has been approved for future dates Apr20, Apr 25. Only one employee confirmation form is pending approval. AISEDFOR ACTOR 106561 10620 Regards, Srujana Mittapalli |
2,136 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Please help on this issue. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, ... | 12,226 | 5 | 1 | Closed | Balaji Damodaran | Employee transfer upload clarification | Product | Service Request | null | Employee Information | null | null | 2021-04-19T12:46:15+05:30 | 2021-05-04T20:50:19+05:30 | jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, As discussed over the call we have guided you to do the LOB update of the mentioned employees under employee transfer data upload. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,137 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ****************************************************************************** FRESHDESK PRODUCT SUBSCRIPTION WILL AUTO-RENEW FOR YOUR ACCOUNT ON 18-JUN-... | 12,227 | 5 | 1 | Closed | Billing | Subscription renewal call will be taken in the month of May'21 | Product | Clarification | null | Setup HRMS | null | null | 2021-04-19T12:51:00+05:30 | 2021-04-22T08:56:15+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
2,138 | Dear Srujana, Please check and revert at the earliest. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:imagedd7904.JPG@2d55e85b.43853680]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Gr... | 12,228 | 5 | 1 | Closed | Pradeepa C T | Clarification in leave configuration | Product | Clarification | null | Portal Management | null | null | 2021-04-19T13:03:48+05:30 | 2021-05-04T13:49:09+05:30 | srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | srujana.m@myadrenalin.com, pradeepa.thyagaraju@himatsingka.com | null | null | Clarification | Dear Annappa, We have checked, employee grade is not mapped in leave configuration form. Please refer the screenshot and revert for any further clarifications. [cid:f63a56d9-56bc-4496-a46e-8f2ec22a8254] Thanks & Regards, Srujana.M. "I am keen to know if you have any suggestions for improvement or f... |
2,139 | Dear Team, Kindly check employee attachment option not show in mobile application. that issue again repeat. | 12,229 | 5 | 4 | Closed | Sandeep Jangid | Corrected from the backend -pda_menu_access | Product | Data Correction | null | null | null | null | 2021-04-19T13:25:49+05:30 | 2021-04-21T08:38:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12066, Hi Sandeep Jangid, Team, We will check with our internal team on the mobile attachment issue and revert ... |
2,140 | Dear Srujana, We have created new grade under HMS, “MS-D1” please map all the tables, all the structure as per grade “MS-D” only, please do the needful at the earliest. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:imagea... | 12,230 | 5 | 1 | Closed | Pradeepa C T | Clarification in leave configuration form. | Product | Clarification | null | Job Data | null | null | 2021-04-19T13:45:54+05:30 | 2021-05-04T14:49:04+05:30 | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, pradeepa.thyagaraju@himatsingka.com, bulusu.kamesh@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, If you are creating any new grade or designation or department. Please follow the below step, 1. Kindly navigate to the "Manage Position " form select the respective position and map the grade in the organization structure. 2. Navigate to Manage Role player form select the respective role an... |
2,141 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The attached Normalization file 20-21 was shared with your team for uploading in the system. However, it seems that the data is not uploaded... | 12,231 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Customized upload available. Guided to use the same. | Customization | Clarification | null | Normalization | null | null | 2021-04-19T14:29:11+05:30 | 2021-05-04T15:49:21+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika, As explained & guided over the remote session, you can use the upload template "PMS Rating Upload 2338" to upload the information to be populated/exported during the normalization process. After doing the upload, the value was reflecting fine. Regards, Gowtham. N Product Support Adrenalin eS... |
2,142 | Dear Madam, below employees are not seen in the employee confirmation TAB and employee confirmation 638 TAB please do the needful 106006 Md Rauf 105753 Mahesh Regards, Sowmya | 12,232 | 5 | 3 | Closed | Sowmya | Employees confirmation has been done future dates | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T14:29:49+05:30 | 2021-05-04T15:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12224, Hi Sowmya, We have checked the below-... |
2,143 | Employee code P1009 Date : 19th Apr 2021 - 28th Apr-2021 | 12,233 | 5 | 4 | Closed | Surendra Kumar | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-19T14:44:19+05:30 | 2021-04-22T14:20:37+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Forget to attached file., Hi Surendra Kumar, We will check the reported query on leave cancellation and will share... |
2,144 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We want to deactivate Chennai DC & TNagar locations in the system. Kindly let us know where can we capture the effective from date. As in the locat... | 12,234 | 5 | 1 | Closed | Shweta Ghule Shankarrao | location deactivation clarification
delete_role_mapping | Product | Configuration | null | Organization Structure | null | null | 2021-04-19T15:06:18+05:30 | 2021-05-04T16:49:13+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | null | Clarification | Hi Shweta Ghule Shankarrao, We have checked your location and found around 7 locations in Chennai. You can make the locations inactive directly. There is no effective from date for deactivation. The deactivated date and the id from which the location is deactivated will be stored in backend. Also, you shoul... |
2,145 | Hi, One employee goal score should reflect 2.4 but it is showing 2.14. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 4... | 12,235 | 5 | 1 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Performance Management | null | null | 2021-04-19T15:09:59+05:30 | 2021-05-04T17:49:33+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Gyanamayee, We could find that the L2 score is showing correctly in the "All Score" report. We will connect in some time to understand the exact report which you are referring to and guide you accordingly, Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com ... |
2,146 | Hi, Remove matrix manager of below employees. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I From: A... | 12,236 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Product | Service Request | null | Performance Management | null | null | 2021-04-19T15:36:40+05:30 | 2021-05-04T19:49:51+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, We will connect around 6 PM and do the requested cleanup of Matrix managers. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , It will be late as annual review is going to complete tomorrow. Immediately arrenge ... |
2,147 | Dear Madam, Attached list of employees are not seen my spark login to raise Employee confirmations please do the needful. Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One Indiabulls Centre, ... | 12,237 | 5 | 1 | Closed | Sowmya | Clarification in confirmation dates | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T15:51:31+05:30 | 2021-05-04T17:49:34+05:30 | null | null | null | null | null | Clarification | Hi Sowmya, As discussed over the call, the below-attached employees' confirmation dates have been updated future dates. Please refer to the attached excel file and revert or any further clarifications. Regards, Srujana.M |
2,148 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, For Employee Creation -> All employee creations going for approval to "Talent Head" should go to emp id - 891023 - Obaidur Rehman Khan. Pls. con... | 12,238 | 5 | 1 | Closed | Sonali | workflow added | Product | Service Request | null | Workflow | null | null | 2021-04-19T15:56:38+05:30 | 2021-05-05T19:49:21+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | ask.adrenalin@myadrenalin.com | vijayakumar.k@myadrenalin.com | null | null | Change Request | Hi Sonali, As per request, We will change the employee creation workflow and confirm once the activity completed from our end Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have added a new level in employee creation workflow from our end Kindly check your end and share... |
2,149 | Hi, Unable to upload the Weekly off. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image28fe9e.JPG@a3f5ab86.439f0970]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 56000... | 12,239 | 5 | 1 | Closed | Pradeepa C T | Clarification in Shift roster upload | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T16:06:19+05:30 | 2021-05-04T18:51:43+05:30 | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | annappa.manjappa@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, We have corrected the below validation, please do the upload and revert for any further clarifications. Regards, Srujana.M |
2,150 | Hello team, Emp.Id:1861 matrix manager has to be changed to Emp.ID:1911 and the self-appraisal form has to be sent to Emp.Id:1911 Thanks, Varun | 12,240 | 5 | 4 | Closed | Sai Varun Ranga | Changed the data | Product | Data Correction | null | Employee Movement | null | null | 2021-04-19T16:06:34+05:30 | 2021-04-20T11:49:44+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11928, Hi Sai Varun Ranga, Based on your request we have checked and found that the matrix manager is 1911 for t... |
2,151 | Hi, There is a box that reflects above authorized signatory name. Regards Aishwarya | 12,241 | 5 | 3 | Closed | Aishwarya KV | null | null | null | null | null | null | null | 2021-04-19T16:29:00+05:30 | 2021-04-19T17:57:30+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets |
2,152 | Dear Madam, EM ID: 102198, 103372,103740 employee confirmations is seen pending at EM ID 63 Sampath but. in spark login they are not seen please do the needful Madam. Regards, Sowmya | 12,242 | 5 | 3 | Closed | Sowmya | Clarification in forms pending for approval. | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T16:40:22+05:30 | 2021-04-24T13:58:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
2,153 | Hi, Need to reverse form to manager level. Name: D. Elayaraja. EDP No: 333942. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I ... | 12,243 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Product | Service Request | null | Performance Management | null | null | 2021-04-19T16:46:47+05:30 | 2021-05-04T19:49:52+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee Swain, We can reverse the form to Employee level only, all saved info will be available as it is. The employee has to submit the form again and it will go for approval as per the current workflow. We will connect around 6 PM today and do the requested cleanup. Regards, Gowtham. N Product Supp... |
2,154 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Please roll back below employee appraisal forms to L1 que. Employee ID Employee Name Date Of Joining / Re-Employed Grade ... | 12,244 | 5 | 1 | Closed | Palak sodhi | Data Corrections. | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-19T16:47:03+05:30 | 2021-05-06T15:48:31+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, We will check the feasibility whether we can rollback the Transactions to employee appraisal forms to L1 queue. We will check the transactions and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
2,155 | For the case of empoyee STM10813, we are unable to do the exit formalities as the trasaction is reflecting as pending whereas the form is not pending woth anyone (Manager/HR).Kindly check and update. | 12,245 | 5 | 3 | Closed | Raksha Dayma | NIL | Product | Clarification | null | Separation Management | null | null | 2021-04-19T16:48:55+05:30 | 2021-04-22T12:21:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12188, Hi Raksha Dayma, During analysis, we observed that employees resignation has been approved. Level ... |
2,156 | Dear Dhivya, Goal setting is approved, yet appraisal form cannot be accessed ECN : 55374 Note : DOJ and DOC is satisfying . Also executed query shared by you. Exec NEWPMS_NEWEMP_LIST_AES_USAGE '55374' But no records found. Please assist here. Regards, Chaitali | 12,246 | 5 | 2 | Closed | Rinoy Sebastin | review unique id mismatch | Customization | Data Correction | null | Goal Management | null | null | 2021-04-19T16:59:23+05:30 | 2021-05-05T12:49:04+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10225, Hi Rinoy Sebastin, From the below description, we understood that the DOJ and DOC dates are getting sat... |
2,157 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Kindly reactivate the employees in attached list Kind Regards, Nuwan Deeptha Dissanayake Deputy Manager - Human Resources... | 12,247 | 5 | 1 | Closed | Nuwan Dissanayake | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-04-19T17:04:15+05:30 | 2021-05-05T18:49:35+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Service Request | Dear Nuwan, Sure, please provide us few minutes, we will do the reactivation for the shared list of employees and update you at the earliest. Thanks and Regards, Dhivya . V, Hi Nuwan Dissanayake, Good Evening. As per the request, we have reactivated the employees in attached list. Please ch... |
2,158 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, There is error in employee details report and resignation ireport. 891023 ^ OBAIDUR REHMAN KHAN has access to download these reports. When ... | 12,248 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-19T17:16:45+05:30 | 2021-05-05T10:49:21+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com | srujana.m@myadrenalin.com | null | null | Clarification | Hi Sonali, As per request, We will check this scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As per request, Now your end check all employee details visible in this employee id 891023 Kindly check your end and ... |
2,159 | Dear Jay, There seems to be an issue with this employee's confirmation process as it shows it is pending for approval. However, we have checked but it is not pending with any of its workflow approval. Could you please check and revert on the same. Regards, Nainesh From: Pramod Ramakant Nagvekar <pramodn@ef... | 12,249 | 5 | 1 | Closed | Nainesh | Clarification Provided | Product | Clarification | null | Confirmation Management | null | null | 2021-04-19T17:21:26+05:30 | 2021-05-06T10:47:51+05:30 | null | null | null | null | null | Clarification | Hi Nainesh, Post analysis we understood that the mentioned employee has already been confirmed in the system and it was approved by Emp ID : 01472 on 20th APR 2021. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, Would like to confirm the receipt of th... |
2,160 | empcode 16168 Confirmation Due date is 2020-11-07 00:00:00.000 but this month user wants confirmation entry with effect from 2020-05-07 00:00:00.000. Grade not updated properly .need to update grade back-end correction. | 12,250 | 5 | 3 | Closed | N N Ramesh | change subsequent record is No | Customization | Data Correction | null | Confirmation Management | null | null | 2021-04-19T17:37:30+05:30 | 2021-04-20T13:57:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, As per the reported query, we understood that you want to change the Confirmation date and Grade fr... |
2,161 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Pls see employee id unable to login in mobile Regards Sonali From: sonali srivastava <sri.sonali@gmail.com> Sent: 19 April 2021 17:29 ... | 12,251 | 5 | 1 | Closed | Sonali Srivastava | Removed the block in the mobile app | Product | Data Correction | null | null | null | null | 2021-04-19T17:52:51+05:30 | 2021-05-05T11:48:22+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Sonali Srivastava, We will remove the lock for the reported employee and revert back. Abirami K, Hi Sonali Srivastava, Have removed the block for the reported employee, Please check and revert back. Abirami K |
2,162 | Hi Wasim, Again this month we had an issue with auto leave debit scheduler where the auto adjustment has happened for the current month. Every 2nd month we are having the issue. Can we have a permanent solution to this issue every month we are being told that this is fixed but again when we run the scheduler t... | 12,252 | 5 | 3 | Closed | Rishi Ranka | Updated SP_Leave_credit and Atte_wo_holiday from other client. | Product | Data Correction | Leave Management | Scheduler | null | null | 2021-04-19T17:53:24+05:30 | 2021-08-03T17:47:45+05:30 | gowtham.n@myadrenalin.com, venkateswaran.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | gowtham.n@myadrenalin.com, venkateswaran.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | sarfraaz.siddiqui@groupm.com | null | null | Software Problem | Hi Rishi Ranka, With reference to our discussion, please be informed, we have now updated the code for 'Auto Leave Debit on Monthly basis', and as informed for future execution there is no need to change the dates in Attedndance Configuration, scheduler will pick up the number of days in the Month automatically, we ha... |
2,163 | Hi, Pls note we have given effective date from and to date for matrix manager Pushpender(55235) of Yogesh Kumar(62860) but in "Role Based Employee Dump Matrix_611" inactive matrix manager Pushpender(55235) reflecting. Kindly review and suggest to fix the issue on priority. | 12,253 | 5 | 3 | Closed | Vasudev Tyagi | The Report which you have showcased is an ireporter. It fetches the effective to date from "PIMS_MATRIX_REPORTING_MANAGER" table. Whereas system functions based on the effective from and effective to dates from "ERM_EMPLOYEE_MASTER"
The effective to date is provided as blank hence the the matrix manager is reflecti... | Product | Data Correction | null | Employee Movement | null | null | 2021-04-19T18:03:50+05:30 | 2021-05-15T14:48:39+05:30 | alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, there are two employee for such scenario, kindly look into and let me know on priority. Employee_ID ... |
2,164 | Dear Dhivya, 1 more case, employee is unable to complete goal setting ECN: 12661 Please check and assist. Regards, Chaitali | 12,254 | 5 | 3 | Closed | Rinoy Sebastin | parameters not mapped in review group definition | Customization | Configuration | null | Goal Management | null | null | 2021-04-19T18:55:13+05:30 | 2021-05-05T12:49:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12246, Hi Rinoy Sebastin, Please let us know if the Goal setting is not being initiated (or) the user is getti... |
2,165 | Dear Dhivya, As discussed, kindly check the disconnect here, employee is unable to add multiple milestone in Service Delivery. Also 2 goals need to be deleted. 1)Goal Name - Test 2) Build a stronger and more proactive..... Confirm, once done. ECN : 41384 Regards, Chaitali | 12,255 | 5 | 3 | Closed | Rinoy Sebastin | cleaned up goals based on requisition | Customization | Data Correction | null | Goal Management | null | null | 2021-04-19T19:20:10+05:30 | 2021-05-05T11:48:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12246, Hi Rinoy Sebastin, Please provide us few minutes, we will share the connectivity and do the required cle... |
2,166 | Birthday mailers going to role players & functional managers, but only with CC, no "TO" information. | 12,256 | 5 | 2 | Closed | Rashmi Deshpande | a new configuration(GREETING_ROLENAME) is introduced in which role names can be set for whom the greeting mailers(Birthday/Wedding/Career) to be sent in CC along with the employee.
The config had few role names by default, due to which the mailers were triggered to role players & functional managers. | Product | Configuration | null | Personal Data | null | null | 2021-04-19T20:00:53+05:30 | 2021-04-20T12:19:47+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Software Problem | created_by: 2043020884409 time: 2021-04-19 14:30:53 UTC, Hi Rashmi, As informed over the call, in the latest version, a new configuration(GREETING_ROLENAME) is introduced in which role names can be set for whom the greeting mailers(Birthday/Wedding/Career) to be sent in CC along with the employee. The config had f... |
2,167 | Hi, Srinidhi K - W01016 and Jeyanthan C - W01047 are uploading documents to complete Education details where it says updated successfully but yet the form shows as pending on onboarding page and the uploaded document disappears. Please look into it. Thanks. | 12,257 | 5 | 3 | Closed | Esha Patil Padwal | patch deployed | Product | Patch Deployment | null | Application Access Management | null | null | 2021-04-19T20:02:00+05:30 | 2021-05-18T23:53:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11636, Hi Esha Patil Padwal, As reported query says, transaction of on-boarding shows the alert message hence w... |
2,168 | Please refer trail mail. Such type of notification has been flown to Vishal. Could this be because of patches update or might have flown from UAT server? Can you please check this? From: HRMS No Reply <noreplypeopleconnect@houseofanitadongre.com> Sent: 18 April 2021 13:58 To: Vishal Parab <Vishal.... | 12,258 | 5 | 3 | Closed | Rashmi Deshpande | Product bug
ADL_2009_21742 | Product | Patch Deployment | null | Help Desk | null | null | 2021-04-19T20:02:06+05:30 | 2021-06-09T15:49:07+05:30 | null | null | null | null | null | Software Problem | created_by: 2043020884409 time: 2021-04-19 14:32:06 UTC, Hi Rashmi, As informed over the call, the query escalation mailers triggered to Vishal are inactive employee queries. This is identified as a bug in the standard product, we will deploy the fix once the same is certified & released. Request you to please... |
2,169 | Hello team, As Pratibha S. Moolya is back from her leave. Request you to kindly give access to her for the new CSP Portal. Details : Name : Pratibha S. Moolya Email ID : pratibha.moolya@eclinicalworks.com Department : Employee Relations Let me know if any other information is required. | 12,259 | 5 | 3 | Closed | Subhasri Samantray | Login for fresh desk | Product | Clarification | null | Security | null | null | 2021-04-19T20:22:11+05:30 | 2021-05-03T11:00:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhasri, Request you to please provide below information as well. Designation: Mobile number: ... |
2,170 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Dhivya We have noticed that there is a mismatch in the last working date QCR_110 report vs Adrenalin live. Not sure how may of the case is like... | 12,260 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Separation Management | null | null | 2021-04-19T20:40:22+05:30 | 2021-05-07T21:52:40+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | balaji.damodaran@intellectdesign.com | null | null | Clarification | Dear Balaji, Please provide us some time, we will analyse the concern and verify if similar discrepancy cases with date mismatch cases exists and update you. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chen... |
2,171 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay For the below mentioned associate self appraisal form goals are reflecting multiple time. Request you to clean up and confirm. A1W San... | 12,261 | 5 | 1 | Closed | Balaji Damodaran | Duplicate Goal cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-04-19T20:56:20+05:30 | 2021-05-05T14:48:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Balaji Damodaran, As discussed we have done the duplicate goal cleanup for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,172 | Dear Jay, Further to our conversation, could you please close the confirmation process of following employee and move them from probationary to confirmed employment type. Emp Id Employee Name DOC 01488 Dharmaseelan G 10/03/2021 01530 Sharanya Modi 07/03/2021 Also, please ensure that the auto-mailer for... | 12,262 | 5 | 1 | Closed | Nainesh | Confirmation update from backend | Product | Service Request | null | Confirmation Management | null | null | 2021-04-20T00:18:19+05:30 | 2021-05-05T20:49:35+05:30 | null | null | null | null | null | Service Request | Hi Nainesh, As per the request we have updated the below mentioned employees confirmation status from the backend and also auto mailer has been removed for the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay, Thanks, However, have noticed that the da... |
2,173 | Hi Rumana, Im not able to cancel attendance for 6th and 7th for the Banti Sharma(0255). Request you to check and confirm. Regards, Ganga | 12,263 | 5 | 3 | Closed | Gangamma Kekada | leaves not raised | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-20T01:40:08+05:30 | 2021-05-05T09:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gangamma Kekada, For the reported query, kindly navigate to Leave Configuration form, choose the... |
2,174 | Hi Team, Please help Clear Old Emp. Records Best Regards Mitrapal R B | 12,264 | 5 | 2 | Closed | Mitrapal R B | final closure has been explained | Product | Clarification | null | Separation Management | null | null | 2021-04-20T09:36:44+05:30 | 2021-05-04T14:00:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please provide us sometimes, we will schedule the session for the reported query and work on the... |
2,175 | Need to understand how the calculation on adrenalin works and the scores on excel do not match. Regards, Astrid From: Allappa Darur Sent: 19 April 2021 08:04 PM To: Astrid Lobo <astrid.lobo@godrejagrovet.com> Subject: Score not matching 655 Madam Excel and Adrenlin scores are not matching for Dr. Vino... | 12,265 | 5 | 3 | Closed | Gyanamayee Swain | Rating in manual excel & system are different. | Customization | Clarification | null | Performance Management | null | null | 2021-04-20T09:45:58+05:30 | 2021-05-05T09:49:41+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-20 04:15:58 UTC, Hi Gyanamayee, As discussed with Astrid, there is a mismatch in Rating in the manual excel sheet and system. The manager has filled a different rating in the system for a particular goal. You can use “Goals Summary Report” to refer to the ratings given by ... |
2,176 | Need to change reporting to below staff; Employee code - CCS00322 Change Reporting & Functional to - CCS00003 Do this on urgent basis. | 12,266 | 5 | 4 | Closed | Nithya K | Changes done | Product | Data Correction | null | Employee Movement | null | null | 2021-04-20T10:03:21+05:30 | 2021-05-05T12:49:09+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Nithya K, Based on your request we have checked and changed the Reporting Manager and Functiona... |
2,177 | Dear team, The workflow tracker of 28308 shows that the goal setting is pending with 24070 but the forms pending pending for approval of 24070 says "no records to display". Please check and revert | 12,267 | 5 | 4 | Closed | Mahesh R | moved the form to save status | Customization | Data Correction | null | Performance Management | null | null | 2021-04-20T10:11:58+05:30 | 2021-04-30T10:58:59+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, During the check, we found that the reported employee record is not reflecting in... |
2,178 | Hi..As discussed,March payroll has been closed,Tax calculation has been completed & DB server & application server back up has been taken. Please do the needful. | 12,268 | 5 | 4 | Closed | Lishma Soni | We have deployed the FY patch | Product | Patch Deployment | null | Tax | null | null | 2021-04-20T10:30:58+05:30 | 2021-05-05T13:38:37+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Please join on the below given session link https://fastsupport.gotoassist.com/365804908 Regards, Veerapandian R, Hi Lishma Son... |
2,179 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mamalai, As discussed regarding the issue of Employee ID 0170, now it is not being possible for him to apply leave on 27th March 2021 as we have a... | 12,269 | 5 | 1 | Closed | Tanuj Mukherjee | guided on leave configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-20T10:37:13+05:30 | 2021-05-05T13:49:27+05:30 | mamalaivasan.s@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Tanuj Mukherjee, We will initiate the call to discuss the above-reported request for better clarity. Abirami K, Hi Tanuj Mukherjee, We are trying to call you but unable to get connected to your line so, please update us when can we connect on the same to discuss the above concern. Abirami K, Hi Tanu... |
2,180 | Hi Team, The Auto report triggered from Application are received as blank, This issue is face since April 17, 2021. Also I am not able to view the CSV reports triggered in mail viewer. Attaching the Blank report received for your reference. Thanks, Ansu Singh | 12,270 | 5 | 2 | Closed | Ansu Singh | core_mail_disclaimer sp missing | Customization | Patch Deployment | null | Customization Reports | null | null | 2021-04-20T10:50:56+05:30 | 2021-05-06T14:49:12+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that auto generated report showing blank. We have taken the connection ... |
2,181 | Dear Vijay, Please reset Tanesh Trivedi's Adrenalin Password and share it with him, have marked him in CC. Regards, Amlesh From: Trivedi, Tanesh <tanesh.trivedi@bicworld.com> Sent: Monday, April 19, 2021 10:46 AM To: Saroj, Amlesh <Amlesh.Saroj@bicworld.com> Subject: Re : Reset Adrenalin Password Hi Amles... | 12,271 | 5 | 1 | Closed | Sonali | Password changed | Product | Data Correction | null | Employee Information | null | null | 2021-04-20T10:52:28+05:30 | 2021-05-05T11:48:24+05:30 | ask.adrenalin@myadrenalin.com, tanesh.trivedi@bicworld.com | ask.adrenalin@myadrenalin.com, tanesh.trivedi@bicworld.com | tanesh.trivedi@bicworld.com | null | null | Change Request | Hi Sonali, As Per request, We have reset the password from our end, Kindly check your end and share feedback. Pwd: adnet1 Thanks and Regards Vijayakumar k, Hi Team, Thank you, password has been reset, you may close this ticket. [cid:image001.png@01D73A83.0ADF92B0] Amlesh Saroj Manager HR H... |
2,182 | Dear Team, Please check employee is not showing in employee movement tab. I have also done the role mapping but still not accessible. | 12,272 | 5 | 3 | Closed | Harish Bhosale | Clarification. | Product | Clarification | null | Employee Movement | null | null | 2021-04-20T10:57:22+05:30 | 2021-05-05T11:48:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, As checked, below employee is in Market Research & price intelligence OU and for this OU you are no... |
2,183 | please arrange to generate Annexure 2 for the financial year 2020-21. | 12,273 | 5 | 4 | Closed | Kalyani | etds patch deployed | Product | Patch Deployment | null | Tax Reports | null | null | 2021-04-20T11:03:57+05:30 | 2021-05-21T14:49:11+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kalyani, Please provide us sometimes, we will schedule the session and work on the same. Thanks and regards Rumana Nasreen Akbar Al... |
2,184 | Hi We found that for the below mentioned employee the Annual Gross Income is comparatively less even though his gross is higher so that the Tax deduction under Old Regime & New Regime shows like there is no dues for the whole financial year. Meeran - 12219 Gross - Rs.1,58,334 / per month Please let me k... | 12,274 | 5 | 3 | Closed | Josephine G | Provided the clarification. | Product | Clarification | null | Tax | null | null | 2021-04-20T11:18:54+05:30 | 2021-05-11T14:50:22+05:30 | josephine.g@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, The reported employee's joining date was 03-Feb-2021, and so the total gross will be for 2 months... |
2,185 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please reverse self appraisal of employee 100038 whose appraisal is already approved by both L1 & L2. Please bring back his appraisal form t... | 12,275 | 5 | 2 | Closed | Amolika Ajinkya Uplekar | Service requet | Customization | Service Request | null | Performance Management | null | null | 2021-04-20T11:33:52+05:30 | 2021-05-05T11:48:26+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Amolika, As requested, we have done the cleanup for employee 100038 and the Self-appraisal 2338 form is now in saved mode. Employee can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 807225... |
2,186 | Dear Team, After downloading LOPR report Month showing wrong dates not reflecting as per payroll cycle. Example- 15-Feb 21 date is showing in March payroll cycle. Please resolve this on urgent basis.. Regards, Nilesh Jaiswal HR - Operation T: (+91) 022 - 23029200 Extn: 9031 M... | 12,277 | 5 | 3 | Closed | Nilesh Jaiswal | Changed the Cycle date | Customization | Configuration | null | Payroll Management | null | null | 2021-04-20T12:00:23+05:30 | 2021-05-05T13:49:28+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Clarification | Hi Nilesh Jaiswal, With reference to our discussion, we have now changed the LOPR Cycle as 16-15 of every month, please re run LOPR and check the dates pulled in the report. Regards Wasim, Issue resolved Regards, Nilesh Jaiswal HR - Operation T: (+91) 022 – 23029200 Extn: 90... |
2,187 | While goal setting becomes approved it should be moved to annual appraisal directly. | 12,278 | 5 | 3 | Closed | Surendra Kumar | Annual Appraisal | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-20T12:06:59+05:30 | 2021-04-22T14:20:23+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over call, We will deploy the patches that are shared by the customization team an... |
2,188 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We have to provide HRMS portal access to Auditor for Audit. We have to provide them access to all modules except for PMS module. This should be view... | 12,279 | 5 | 2 | Closed | Shweta Ghule Shankarrao | Clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-04-20T12:22:20+05:30 | 2021-05-20T13:53:37+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com | null | null | null | Clarification | Hi Shweta, You can follow the below steps, please reach me on mobile for any clarifications while following the same. Create a new group with a name as "Auditing Purpose" or any other name as per your requirement to identify easily. This can be done via "User Group Master", and while creating, map the modules fro... |
2,189 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi team, I am looking full support today. Pls call for pending issues. Get Outlook for Android<https://aka.ms/AAb9ysg> [http://godrejcp.net/icons... | 12,280 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-20T12:30:24+05:30 | 2021-05-05T12:49:11+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, As discussed, we will connect with Rohit(Providing access to Servers) for any queries raised for back-end support. We will raise separate tickets for each query and track individually. For any front-end activities, request you to guide the HR operations team via the front end. We can also guide them... |
2,190 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We have to round off PL & PPL value to nearest whole number hence, we are doing adjustments using leave balance upload template. However; getting er... | 12,281 | 5 | 1 | Closed | Shweta Ghule Shankarrao | decimal point is not allowed to be adjusted ,hence corrected from backend for 22809. | Customization | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-20T12:39:41+05:30 | 2021-05-14T14:49:21+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | null | null | null | Service Request | Dear Shwetha, As discussed, please call me back once you are free. We will discuss on this leave balance adjustment error. Thanks, Sumithra Ramasamy, Hi Shweta Ghule Shankarrao, We have discussed on this and the balance adjustment for 22931 should be done for PL instead of PPL. The same has been done. ... |
2,191 | Dear Gowtham, Request your support to kindly remove the below names when sharing any data/ report. Please support with the Annual Review status report, need one now, 3 pm and 5 pm. EDP Username 707546 Suhas Ravindra Advant 900203 Sachin Nanda 900331 Kuldeep Pandurang Mulik 900437 ... | 12,282 | 5 | 2 | Closed | Gyanamayee Swain | Generating reports and sending to GTFL HR Team as Gyanamayee is not available. | Product | Service Request | null | Performance Appraisal | null | null | 2021-04-20T13:43:47+05:30 | 2021-05-05T16:48:08+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-20 08:13:47 UTC, Hi Gyanamayee, Please find attached the reports as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Thank you! Get Outlook for Android<https://aka.ms/AAb9... |
2,192 | Dear Team, Pl check & fix below mentioned issues. Thanks, Rgds, Madan From: Rohit Talware Sent: 20 April 2021 13:49 To: Madan mohan; Admin Executive Cc: Accounts Support1; Prasad Patankar Subject: Error- Claims update Hi Madan/Sachin, Facing error in claims update option from last two hour. Cache/browsing history ... | 12,283 | 5 | 1 | Closed | Madan Mohan | suspect infra issues | Product | Data Correction | null | Claims and Reimbursments | null | null | 2021-04-20T13:51:28+05:30 | 2021-05-11T09:48:05+05:30 | sivakumar.m@myadrenalin.com, deepa.nair@npci.org.in, sumithra.r@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, shweta.ghule@npci.org.in, admin.executive@npci.org.in, raju.chavan@npci.org.in, rajendra.gour@npci.org.in, abhishek.upadhyay@npci.org.in | sivakumar.m@myadrenalin.com, deepa.nair@npci.org.in, sumithra.r@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, shweta.ghule@npci.org.in, admin.executive@npci.org.in, raju.chavan@npci.org.in, rajendra.gour@npci.org.in, abhishek.upadhyay@npci.org.in | gopalakrishnan.s@myadrenalin.com, deepa.nair@npci.org.in, shweta.ghule@npci.org.in, admin.executive@npci.org.in | null | null | Clarification | Hi Madan Mohan, We will get this checked and will update you on this. Thanks, Sumithra., Dear Siva/Sumithra, We are facing issues in accessing HRMS portal forms. Many of our employee had share the same view of accessing multiple forms. Pl check & fix this issues asap. Thanks, Rgds, Madan , Hi Su... |
2,193 | empcode 16150 confirmation entry done but employee status not updated. i have checked query select * from [dbo].[WFS_EMP_TRANS_QUEUE_DTL_T] where FORM_CODE ='EMP_CONFIRM_2135' and MPT_REPORTEE_ID =16150 data available for empcode 16150. need to clear queue data. | 12,284 | 5 | 4 | Closed | N N Ramesh | older transaction queue removed | Customization | Data Correction | null | Confirmation Management | null | null | 2021-04-20T13:54:43+05:30 | 2021-05-06T17:49:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/607224211 Thanks ... |
2,194 | Dear team, Please change the confirmation date of the below mentioned employees. Ecode : 32615,32771 Confirmation date : 01 Apr 2021 | 12,285 | 5 | 3 | Closed | Mahesh R | confirmation date change | Product | Data Correction | null | Performance Management | null | null | 2021-04-20T14:01:37+05:30 | 2021-04-30T10:58:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12267, Hi Raveena Ramakrishnan, As per your request, we have changed the confirmation date for the reported emp... |
2,195 | Dear Team Employee C Venkatesu C185482 his attendance regularization raised on 7 April 2021 and approved still showing as red. Please check and resolve. | 12,286 | 5 | 2 | Closed | Venkatesh | raised a AR with shift hours to satisfy for the calendar | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-20T14:39:38+05:30 | 2021-05-07T12:49:51+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11850, Hi Venkatesh, We will have a connection and check on the below query. Regards, Ramachandran J... |
2,196 | Dear team, Unable to initiate employee movement for the employee 33144, internal system error is displayed. please check. | 12,287 | 5 | 3 | Closed | Mahesh R | removed the incorrect contract end date from backend | Product | Data Correction | null | Employee Information | null | null | 2021-04-20T14:55:10+05:30 | 2021-04-30T10:58:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12285, Hi Raveena Ramakrishnan, We will check the data and provide the solution to you., Hi Raveena Ramakrishna... |
2,197 | Dear Jayakrishnan, As discussed, we have confirmed the March pay roll. Request you to deploy the FY patch for 2021-22 and let us know. Also do move the Tax proof of last year (20-21) into this year (21-22) Tax declaration. With regard to Tax regime, do transfer the same as per last year. Do arrange to confirm ... | 12,288 | 5 | 1 | Closed | Roseline Judia | FY PATCH DEPLOYMENT | Product | Patch Deployment | null | Tax | null | null | 2021-04-20T14:55:54+05:30 | 2021-04-24T12:53:19+05:30 | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global, sivas@efl.global | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global, sivas@efl.global | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global, sivas@efl.global | null | null | Service Request | Hi Roseline Judia, Thanks for the confirmation. As discussed we will deploy the FY patches for the current year and update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, We have deployed the FY patches and financial year has been changed to 2021-2022. Also we have mov... |
2,198 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, Kindly do the needful as follows, 1. Kindly assign the following employee as the separation process owner she should be able ... | 12,289 | 5 | 1 | Closed | Nuwan Dissanayake | access details shared | Product | Configuration | null | Setup Adrenalin | null | null | 2021-04-20T14:59:44+05:30 | 2021-05-19T19:58:06+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, aishath.rana@transmaldivian.com, hashitha.lenawala@transmaldivian.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com | balakumaran.v@myadrenalin.com, aishath.rana@transmaldivian.com, hashitha.lenawala@transmaldivian.com | null | null | Clarification | Dear Nuwan, Please provide us sometime, as discussed with you over the call, we will verify the existing configurations and role player settings in the application and share the same with you. Post which we will discuss and add the access for the below mentioned role players. Thanks and Regards, Dhivya ... |
2,199 | Can you explain about the feature "Medical History" and its process flow in adrenalin. | 12,290 | 5 | 1 | Closed | CHIDAMBARA SELVAN N | requested concern team to reach | Product | Clarification | null | My Information | null | null | 2021-04-20T15:01:55+05:30 | 2021-05-12T12:48:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi CHIDAMBARA SELVAN N, From your statement, we can understand that requesting the feature "Medical Histo... |
2,200 | A. Ponraj (600252) is getting "queue error" while submitting his mobile claim in ebc requisition. Please clear this error to enable him submit the claim. | 12,291 | 5 | 1 | Closed | KARTHIKEYAN. K | claim struct in Inqueue | Product | Data Correction | null | Claims and Reimbursments | null | null | 2021-04-20T15:04:43+05:30 | 2021-05-01T12:52:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, as per the query ,We have understood that unale to sumit the claim. Please provide us some time we will che... |
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