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2,201 | Dear Team, Employee NBHC04503 ^ Ponmarimuthu A 's wrong Pan no. entered , system is not allowing to update correct No.. Correct Pan No. : DGDPP2579H Regards, Supulaxmi Konar Hr-Operation | 12,292 | 5 | 3 | Closed | Supulaxmi Konar | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-20T15:05:11+05:30 | 2021-05-06T00:49:32+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As checked, PAN field is disabled in Employee details form hence it is not allow... |
2,202 | How to use this feature "Claims Requisition". Please explain, we would like to utilize it. | 12,293 | 5 | 1 | Closed | CHIDAMBARA SELVAN N | requested concern team to reach | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-04-20T15:06:56+05:30 | 2021-05-12T12:48:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12290, Hi CHIDAMBARA SELVAN N, From your statement, we can understand that requesting the feature "Claims Requi... |
2,203 | Need your guidance on how to utilize this feature "Item Requisition" | 12,294 | 5 | 1 | Closed | CHIDAMBARA SELVAN N | requested concern team to reach | Product | Clarification | null | My Information | null | null | 2021-04-20T15:08:49+05:30 | 2021-05-12T12:48:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12293, Hi Chidambara selvan, From your statement, we can understand that requesting the feature "Item Requi... |
2,204 | Hi, There are few forms that we have came across that are affected post patch upgrade activity. Please make them in the same way as they were before. 1. Re-Open Settlement Report - Swapnil will provide clarity on the same 2. Salary Register Before Settlement Confirmation - Swapnil will provide clarity on ... | 12,295 | 5 | 3 | Closed | Rashmi Deshpande | aes.ssrsdynamicreports.PL this file has been updated then issue has been resolved | Product | Patch Deployment | null | Salary | null | null | 2021-04-20T15:19:43+05:30 | 2021-05-03T17:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, From the above description, we understood that there is some clarification required for th... |
2,205 | In iss setting URL Mapped as https://adrenalin.rmcl.in/ error message shown, but when https://adrenalin.rmcl.in/adrenalin successfully logged. | 12,296 | 5 | 3 | Closed | ROOTS IT | Clarification provided | Product | Clarification | null | Application Access Management | null | null | 2021-04-20T15:22:49+05:30 | 2021-06-16T16:16:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, As discussed over the phone, https://adrenalin.rmcl.in/ is the domain URL for the RMCL and in this... |
2,206 | V. Sathishkumar (600201) is getting an error message W002718 while submitting tax declaration. Please look into this error and rectify. | 12,297 | 5 | 3 | Closed | KARTHIKEYAN. K | message sync is done | Product | Clarification | null | Tax | null | null | 2021-04-20T15:38:00+05:30 | 2021-05-01T12:52:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As per the query ,We have understood that while employee sumitting the TAX Declaration , Employee is gettin... |
2,207 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, The below staff are unable to access goal setting, their position seems to be not mapped to KPI (Nursing Assistant). Can you please do ... | 12,298 | 5 | 1 | Closed | Amit Sangha | goals initiated | Product | Service Request | null | Goal Management | null | null | 2021-04-20T15:58:29+05:30 | 2021-05-06T19:49:30+05:30 | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | kritika.kumar@abaninvestment.com, ask.adrenalin@myadrenalin.com | null | null | Service Request | Hi Amit, Below employees goals has been initiated. Kindly check and let us know for any clarification. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | C... |
2,208 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, PFB. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited... | 12,299 | 5 | 3 | Closed | Gyanamayee Swain | Data was in queue table also before submission, submitted data didnt flow through completely.
Deleted from WFS_PMS_Tran_QUEUE_DTL_T table and re-submitted | Customization | Data Correction | null | Performance Management | null | null | 2021-04-20T16:17:53+05:30 | 2021-05-05T17:48:46+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Gyanamayee, The issue for below reported employee "900071 - Narendra Kumar Bamaliya" has been resolved. It was due to data related technical issue, we have corrected the same. The form is now submitted and pending approval with Ekta. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email... |
2,209 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumithra, As discussed, please change the PPL & PL credit configuration as below: Number of Days For Credit:* change to 2 from 0.86 For New Join... | 12,300 | 4 | 1 | Resolved | Shweta Ghule Shankarrao | changes in leave credit for new joinees and the resigned employees. | Customization | Patch Deployment | Admin Module | Absence | null | null | 2021-04-20T16:37:49+05:30 | 2021-06-08T21:40:29+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com, shagufta.s@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, raju.chavan@npci.org.in, suresh.esakki@npci.org.in, deepa.nair@npci.org.in, rajendra.gour@npci.org.in, amit.chobdar@npci.org.in, shweta.ghule@npci.org.in | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com, shagufta.s@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, raju.chavan@npci.org.in, suresh.esakki@npci.org.in, deepa.nair@npci.org.in, rajendra.gour@npci.org.in, amit.chobdar@npci.org.in, shweta.ghule@npci.org.in | null | null | null | Change Request | Hi Shweta Ghule Shankarrao, We will change the configuration as per your request in the leave credit configuration and will confirm you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the con... |
2,210 | Dear Team, Unable to download transfer Letter for Following employee: NBHC02450 Suraj Bhan | 12,301 | 5 | 3 | Closed | Supulaxmi Konar | transfer records not approved | Product | Clarification | null | Transition Management | null | null | 2021-04-20T16:38:55+05:30 | 2021-05-05T19:49:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.76 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, The employee movement record has not been approved by the approver and hence ... |
2,211 | Hi, Below employees details are not showing in All Score report. 000795 Uddhav H Patil 900229 Madan Thakur Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Expre... | 12,302 | 5 | 2 | Closed | Gyanamayee Swain | Provided data from back end | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-20T16:42:59+05:30 | 2021-05-05T19:49:23+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Gyanamayee, As informed, we are unable to find the cause of the rating not shown in the "All score" report for these 2 employees. This could be probably due to the product report fetching data from the customized process. As of now, we have provided the rating information for these 2 employees. We will facilita... |
2,212 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, For employee 805043 NAVNEET AGARWAL, PT applicability was se to "no" since Aug 2018, but still his PT got deducted from Sep'21 to Feb'21 and a... | 12,303 | 4 | 1 | Resolved | Sonali | software problem | Product | Patch Deployment | null | Salary | null | null | 2021-04-20T17:00:58+05:30 | 2021-04-21T18:20:20+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | null | srujana.m@myadrenalin.com | null | null | Clarification | Hi Sonali, As per request, We have understood the reported employee PT Not deducted in march month Hence we will check and let me know. Thanks and Regards Vijayakumar k, Hi Harsha, As discussed over the call, We have analyzed data correction happen on this employee so, we have not found any Root c... |
2,213 | Hi, DV nageswar below employyes notification has not triggerd to manager and employee .pls check. 1.Swapnil naik 2. Suraj Naik 3. Premanand Desai Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, ... | 12,304 | 5 | 1 | Closed | Gyanamayee Swain | PMS_SELF_APPRAISAL_MAIL_2401
Mail bookmark SP missing | Customization | Clarification | null | Performance Management | null | null | 2021-04-20T17:01:43+05:30 | 2021-05-06T16:48:04+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Software Problem | Hi Gyanamayee, The mails for the "Annual Review" process have never been triggered from the system till now. For the last 3 years, the mailers were not working for the "Annual Review" process alone, it is configured and working fine for the Goal setting & Mid Year review process only. We are checking on the mail p... |
2,214 | Need to be enabled Training module for below employee: Bhavish Prashar Gaurang Vora Prachi Dikshit Abhishek Singh All are belongd TrainingFAC | 12,305 | 5 | 2 | Closed | Surendra Kumar | User group Mapping - Talent Development Admin group | Product | Clarification | null | Employee Information | null | null | 2021-04-20T17:52:06+05:30 | 2021-04-22T14:20:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, we understand that the Training module need to be enabled for the below employee: Bhavish... |
2,215 | Please move these clearance entries from 9206- Imran Pasha to the new clearance owner 6041 - Balkrishan Yadav | 12,306 | 5 | 4 | Closed | Varun Kumar S | actor change requested | Product | Data Correction | null | Separation Management | null | null | 2021-04-20T18:05:39+05:30 | 2021-06-16T12:35:14+05:30 | j.raghavendra@laminaar.in | j.raghavendra@laminaar.in | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We will share the session link to your IT Team. Once they have connected, we will change the act... |
2,216 | Dear Judi, Please guild how to upload past employment details as we are facing issues here in Employee on boarding in system. [cid:image001.png@01D73612.D91CBF10] Thanks & Regards, Harish Bhosale Human Resources | 12,307 | 5 | 1 | Closed | Harish Bhosale | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-20T18:27:41+05:30 | 2021-05-06T16:48:29+05:30 | supulaxmi.konar@nbhcindia.com | supulaxmi.konar@nbhcindia.com | supulaxmi.konar@nbhcindia.com | null | null | Change Request | Hi Harish, Noted on your query, we will call you shortly for more clarification and guide you on the same. Regards, Judhistira.M, Hi Harish, As discussed over the call, now you are able to update past employment details through Employee on boarding for below employee. Please revert for any clarification. ... |
2,217 | dear Madam, below employees confirmation is raised bu they are not seen in reporting manager login and they are not confirmed. EMP CODE 105627 106344 | 12,308 | 5 | 3 | Closed | Sowmya | Clarification in confirmation process | Product | Clarification | null | Confirmation Management | null | null | 2021-04-20T18:43:49+05:30 | 2021-04-21T11:47:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, for this employee confirmation transaction has been approved and the date is 25 Apr 2021. For another employee has raised the recor... |
2,218 | Below employees have submitted form but it is not reflecting under manager. 1. Prohalad 2. K chandrasekhar Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express ... | 12,309 | 4 | 1 | Resolved | Gyanamayee Swain | data stuck in queue table | Customization | Data Correction | null | Performance Management | null | null | 2021-04-20T20:56:11+05:30 | 2021-04-20T21:26:39+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Gyanamayee, As informed over the call, we found that only these 2 employees had the reported data issue due to which the concern had arisen. We have now corrected the same and submitted the form. The form is now pending with respective reporting managers. Regards, Gowtham. N Product Support Adrenalin e... |
2,219 | Hi, Below employee has completed appraisal in the system but their details are not reflecting in All score. 900276 Asutosh Mohapatra 900426 Ashis Haldar Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3... | 12,310 | 4 | 3 | Resolved | Gyanamayee Swain | Clarification | Customization | Clarification | null | Performance Management | null | null | 2021-04-20T21:03:51+05:30 | 2021-04-20T21:30:04+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Clarification | Hi Gyanamayee, As informed, the details of the reported 2 employees are now reflecting in All Score when checked as they have been approved recently. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,220 | Hello team, Emp.Id:5118 is unable to access "Forms pending for your approval. Please get it fixed soon. Thanks, Varun | 12,311 | 5 | 4 | Closed | Sai Varun Ranga | Provided the clarification. | Product | Clarification | null | Personal Data | null | null | 2021-04-20T22:03:30+05:30 | 2021-04-22T11:32:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, The reported employee didn't complete the Onboarding process, Please inform the employee to co... |
2,221 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, Following two HODs are receiving an error message while doing the approval in system (see Snapshot below): 1) Mr. Tapan Mazumdar (Emp. ... | 12,312 | 5 | 2 | Closed | Greta Fernandes | Employee's were in On-boarding process. | Product | Service Request | null | Manage Employees | null | null | 2021-04-21T08:49:13+05:30 | 2021-05-06T11:49:34+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com | suravi.luthra@gsenc.com | null | null | Clarification | Hi Greta, As discussed, this could happen if "Map to default user group" is unchecked or given as "N" during employee creation upload. Employees will not be mapped to default user groups, resulting in reported errors. Request you to please open the upload sheet uploaded from your end and give us a call back to dis... |
2,222 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pls have a look into the issue. Employee Saileena has raised an application for loan on behalf of Indrajit Sen on 12th April and the same... | 12,313 | 5 | 1 | Closed | Tanuj Mukherjee | Clarification given. | Product | Clarification | null | Customization | null | null | 2021-04-21T09:51:03+05:30 | 2021-05-06T12:50:41+05:30 | ask.adrenalin@myadrenalin.com, mamalaivasan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, mamalaivasan.s@myadrenalin.com | mamalaivasan.s@myadrenalin.com | null | null | Clarification | Dear Tanuj, Currently as per the earlier requirement once the loan is approved, notification will Go to Employee (TO), PAYROLLFAC (CC), HRFAC (CC) & HOD (CC). Once rejected mail only will go to the employee. Saileena is mapped in HRFAC as well as in PAYROLL FAC, hence she is getting the mail notification. --- ... |
2,223 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan Please note the following workflow changes to be made in Training module. Department Internal training Initiator - Discipline C... | 12,314 | 5 | 2 | Closed | Kirti Ghule | workflow changes done by Mr. ghulam | Product | Configuration | null | Training Management | null | null | 2021-04-21T10:02:25+05:30 | 2021-05-06T12:50:41+05:30 | ask.adrenalin@myadrenalin.com, ghulam.yazdani@myadrenalin.com, suravi.luthra@gsenc.com, kirti_ghule@gsenc.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, ghulam.yazdani@myadrenalin.com, suravi.luthra@gsenc.com, kirti_ghule@gsenc.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | ghulam.yazdani@myadrenalin.com, suravi.luthra@gsenc.com | null | null | Service Request | Dear Kirti, As discussed, changes made in workflow as follows Department Internal training Initiator - Discipline Coordinator Approver - Discipline HOD Cross Functional Training Initiator - TrainingFAC Approver - Discipline HOD For both these aforesaid cases consolidated mails go to ED and CEO at the EO... |
2,224 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, While downloading LOPR data for the month April 21, I am not getting full Reversal date for 18th Mar 21. Request you to please do needful... | 12,315 | 5 | 3 | Closed | Nilesh Jaiswal | Customization report issue | Customization | Patch Deployment | null | Customization Reports | null | null | 2021-04-21T10:07:53+05:30 | 2021-05-07T10:12:46+05:30 | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, mandar.d@myadrenalin.com | gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com | null | null | Software Problem | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Pl chk this and resolve urgently as this would get highlighted in audit. Regards, Vishal Mulgaonkar Senior Manager - HR, HLA T: (+91... |
2,225 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please explain the process so that we can do it later ourself. Thanks & Regards TANUJ MUKHERJEE MANAGER IT ... | 12,316 | 5 | 1 | Closed | Tanuj Mukherjee | Clarification given. | Product | Clarification | null | Workflow | null | null | 2021-04-21T10:21:58+05:30 | 2021-05-06T12:50:42+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Tanuj Mukherjee, We will initiate a call shortly to instruct the steps on the requested query., Hi Tanuj Mukherjee, From the given query, we observed that the user requirement is to change the employee's employment details (department, payroll). We request to use "Employee Movement" form to make the neces... |
2,226 | Dear Team, Could you please let us know how to generate the Self-appraisal report by L1 Manager. Please assists. Regards, S.Sachigadevi Contact Number: 8248065630 | 12,317 | 5 | 3 | Closed | Sachigadevi S | Self Appraisal Report L3 suggested | Product | Clarification | null | Performance Appraisal | null | null | 2021-04-21T10:32:55+05:30 | 2021-04-26T12:00:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sachigadevi S, As discussed over the phone, we understood that you want to see the ratings provided in the system. Please refer the Self Appraisal ... |
2,227 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Gautam, As discussed with you this morning, we would like to skip the on-boarding process for these employees and mapped to the self-service u... | 12,318 | 5 | 3 | Closed | Greta Fernandes | Employees part of onboarding process | Product | Service Request | null | Manage Employees | null | null | 2021-04-21T10:52:57+05:30 | 2021-05-06T13:49:39+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com, ghulam.yazdani@myadrenalin.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com, ghulam.yazdani@myadrenalin.com | ghulam.yazdani@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | ghulam.yazdani@myadrenalin.com | null | Service Request | Please take a look at ticket #12318 raised by Greta Fernandes (greta_fernandes@gsenc.com). Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Greta, As discussed, this is a one-time/rare scenario where the onboarding proces... |
2,228 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate goal setting for the below employee and other Medical representatives from Arabian ethical. This position is a KPI... | 12,319 | 5 | 1 | Closed | KRITIKA KUMAR | goals initiated | Product | Service Request | null | Performance Management | null | null | 2021-04-21T11:23:27+05:30 | 2021-05-06T19:49:31+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com | amit.sangha@abaninvestment.com | null | null | Service Request | Hi Kritika, We have mapped arabian positions and initiated the goals. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 6... |
2,229 | We had created a new paygroup "FTE" for which the employee code series has to start from 400001. However when we try to create our first entry, it is showing 400002 instead of 400001. Please rectify this error immediately. | 12,320 | 5 | 4 | Closed | KARTHIKEYAN. K | Id range started from 400001 instead of 40000 | Product | Clarification | null | Manage Employees | null | null | 2021-04-21T11:24:48+05:30 | 2021-05-01T12:51:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As discussed over the call,There was error due to the Employee ID creation date range. Once we update it N... |
2,230 | Hi, Emp C5058 has no. of failed transaction which could not be processed. Regards, Pinkiiy Raval | 12,321 | 5 | 3 | Closed | Vaishali Raut | Removed the failed transaction | Product | Data Correction | null | Workflow | null | null | 2021-04-21T11:38:15+05:30 | 2021-05-03T12:40:18+05:30 | vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/138428940 Thanks and regar... |
2,231 | As discussed over the call with you, please find our feedback on the concern "Milestones not getting Saved". The employee had 6 goals among which 4 goals are saved and two are in 'Not Saved' status. In the 'Not Saved' goals(carry forwarded goals) the goal name and the milestone name are same and due to this the milest... | 12,322 | 5 | 1 | Closed | Chaitali | goals were not saved. | Customization | Configuration | null | Goal Management | null | null | 2021-04-21T11:53:47+05:30 | 2021-04-21T11:53:47+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-04-21 06:23:47 UTC |
2,232 | Client has reported that post uploading a new image, the same was not getting updated in the Application. We uploaded the image through common upload exe and verified whether it got updated in the Company folder. Post that we tried removing browser cookies and cookies in the database, post that the latest image go... | 12,323 | 5 | 1 | Closed | Chaitali | cleared cookies and cache | Product | Configuration | null | Employee Information | null | null | 2021-04-21T11:56:25+05:30 | 2021-04-21T11:56:25+05:30 | null | null | null | null | null | Clarification | created_by: 2043044612466 time: 2021-04-21 06:26:25 UTC |
2,233 | Hi, Pls close this form. 900665- Siddhesh Nalawade 10352 Suresh Joshi Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai -... | 12,324 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Management | null | null | 2021-04-21T11:58:04+05:30 | 2021-05-06T16:48:06+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | Hi Gyanamayee, As discussed, request you to please provide a remote session to do the requested cleanup for employees listed in the trial mail. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, As informed, we ... |
2,234 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We are facing a QCR_109 download issue. Request your help on this issue Thanks Balaji.Damodaran | Human Resources | Intellect Des... | 12,325 | 5 | 1 | Closed | Balaji Damodaran | String or binary data error | Customization | Data Correction | null | Job Data | null | null | 2021-04-21T11:58:05+05:30 | 2021-05-06T14:49:12+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Software Problem | Hi Balaji Damodaran, Post analysis we understood that scheduler was not executed due to error and the same has been resolved now. Kindly check the report now and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,235 | Dear Team, One of our employees (011208) unable to do signin in mobile app, and another employee(000341) keep on getting invalid ID and Password, i tried many time. Regards Mahendra | 12,326 | 5 | 3 | Closed | Madhu sudhan reddy | logged in successfully | Product | Clarification | null | null | null | null | 2021-04-21T12:09:17+05:30 | 2021-05-06T16:48:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 Edg/90.0.818.42 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Mahendra Y, We have taken the session and working on the reported query. Once it is complete... |
2,236 | Dear Jayakrishnan, As discussed, earning components are not flowing in Horizontal Tax working, attached the same for your reference. pls do check and revert. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Priva... | 12,327 | 5 | 1 | Closed | Roseline Judia | Data exist for previous year date for current payroll in pa_gp_taxable_salary_det table | Product | Data Correction | null | Tax | null | null | 2021-04-21T12:11:07+05:30 | 2021-04-24T12:54:47+05:30 | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | null | null | Software Problem | Hi Roseline Judia, Post analysis we understood that earning components was not updated in that master table for the current financial year and the same has been corrected now. Kindly do pay process and then tax generate and then verify the same in horizontal tax report. Kindly check and let us kn... |
2,237 | Dear Madam, EM ID: 88625 while doing final closer Recovery Short fall TAB is freeze. please un freeze it. Regards, Sowmya | 12,328 | 5 | 3 | Closed | Sowmya | Clarification in final closure | Product | Clarification | null | Separation Management | null | null | 2021-04-21T12:11:17+05:30 | 2021-04-24T13:55:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12242, Hi Sowmya, As discussed over the call... |
2,238 | In ticket 11920, we have done the E-Code correction of 1321 and 1330. Post that if we reset the password in system, and give the user it is not accepting and showing as Invalid User ID and Password. Kindly provide the support for the same. | 12,329 | 5 | 4 | Closed | Gangamma Kekada | Login ID is not updated | Product | Data Correction | null | Application Access Management | null | null | 2021-04-21T12:17:22+05:30 | 2021-05-06T12:50:43+05:30 | null | null | null | null | null | Service Request | created_by: 2043056738148 time: 2021-04-21 06:47:22 UTC, Hi Gangamma Kekada, We have done the E-Code correction and the login id was not changed. Due to which the employee was able to login using the old employee code. Now we have corrected the record. Requesting you to check and update the status. Thanks an... |
2,239 | Dear Team, We need to mark 17th April as a weekly off on attendance report. | 12,330 | 5 | 4 | Closed | Sandeep Jangid | Past date WO scheduler execution | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-21T13:08:12+05:30 | 2021-04-24T19:07:17+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, need to mark 17th April as a weekly off on attendance report. ... |
2,240 | Hi, Pls update for Annual Return IVth Qtr and Form 16 for the FY 2020-21 | 12,331 | 5 | 3 | Closed | Rekesh Prasad | We have deployed the eTds patch and corrected the steps post patch deployment. | Product | Patch Deployment | null | eTDS | null | null | 2021-04-21T13:29:38+05:30 | 2021-05-29T18:49:38+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, We will check on the reported query and update you. Regards, Veerapandian R, Pls up... |
2,241 | Employees are not able to submit driver and fuel reimbursement. We are getting Internal error. Please resolve immediately | 12,332 | 5 | 4 | Closed | Harisha Kamath | Aes.Crs.PL.Dll has been reversed | Product | Patch Deployment | null | Claims & Reimbursement | null | null | 2021-04-21T14:09:11+05:30 | 2021-05-06T17:49:39+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Please join the below session link. https://fastsupport.gotoassist.com/6409... |
2,242 | We are facing hanging of HRIS app server on frequent manner and we are experiencing data loss during that time. Requesting patch to fix this issue or enabling a notification method during that time. | 12,333 | 5 | 3 | Closed | Senthil kumar M S | Patch if 17709 ,17708 | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-04-21T15:20:12+05:30 | 2021-05-20T14:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, As per your request , Patch Have been deployed in Stagging server. Please find the configuration in adrenalin configuration editior "Q... |
2,243 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls. remove the below emp creation approval from 891023 ^ OBAIDUR REHMAN KHAN - forms pending for approval. This employee creation belongs to Gr... | 12,334 | 5 | 1 | Closed | Sonali | DATA CORRECTION | Product | Data Correction | null | Employee Information | null | null | 2021-04-21T15:34:28+05:30 | 2021-05-06T16:48:08+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | vijayakumar.k@myadrenalin.com | null | null | Change Request | Hi Sonali, As discussed over the call, We have removed the transaction in Obaid Bucket, After then assigned the transaction Abu(821468). Can you please check your end and share feedback. Thanks and Regards Vijayakumar k |
2,244 | Hi Team, Any update on Ticket #: 328756 Regards, Selina Gilani Payroll | Human Resource [cidimage001.png@01D6F985.4BF0FEE0]<https://my.eclinicalworks.com/eCRM/portal/home.jsp#q=YXBwLmxvYWRQYWdlKCdtb2R1bGVzL3NhZmV0eS1zZWN1cml0eS1jb21wbGlhbmNlL2Fkdmlzb3J5LWRhc2hib2FyZC9hZHZpc29yeURhc2hib2FyZC5qc3... | 12,335 | 5 | 4 | Closed | Selina A. Gilani | pullback record has been failed. | Product | Data Correction | null | Separation Management | null | null | 2021-04-21T15:44:38+05:30 | 2021-05-06T16:48:09+05:30 | null | null | null | null | null | Clarification | Hi Selina A. Gilani, We found that the separation pullback of the employee for the previous resignation request has failed and hence the error is thrown in final closure. Now, we have cleared the records. Hence, you can proceed with final closure. Please reach me at 7358276857 for any assistance. Thanks, Sumith... |
2,245 | Hi Rumana, i am unable to cancel the AL Auto Leave for Mekhala (Emp ID - 1146) on 23rd March 2021. for Shreeja Sharma i am unable to cancel the leave for 6th & 19th April 2021 (Emp ID - 1184) Kindly request you to prioritize this as we have Payroll Closure tomorrow. Please contact me on 8971346298. ... | 12,336 | 5 | 3 | Closed | Judaea Vanbuerle | showing as pending | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-21T16:06:57+05:30 | 2021-05-07T09:49:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, When checking the reported query, we found that the transactions is pending with Level 1 approver. Kindly check the data from yo... |
2,246 | Whether can you make the previous year Home Loan Data, like, Loan Sanction date, Loan Amount, Property amount , Possession taken date etc., to appear on the current year screen. How to hide the below entry as we are not allowing this. | 12,337 | 5 | 3 | Closed | Senthil kumar M S | Clarification | Product | Clarification | null | Tax | null | null | 2021-04-21T16:12:00+05:30 | 2021-05-06T17:49:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12333, Hi Senthil kumar M S, 1.we cannot make the previous year Home Loan Data, like, Loan Sanction date, Loan Amount, Pr... |
2,247 | Find the person who update the name fields of these employees in employee details 6117, 3103 | 12,338 | 5 | 3 | Closed | Varun Kumar S | data shared | Product | Clarification | null | Employee Information | null | null | 2021-04-21T16:13:01+05:30 | 2021-05-07T10:50:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Kindly provide us sometimes, we will share the session link to your IT Team and check when the d... |
2,248 | It seems the previous year proof value is appearing in current year Form. Please check and advise. | 12,339 | 5 | 3 | Closed | Senthil kumar M S | Employee proof is updated from | Product | Clarification | null | Tax | null | null | 2021-04-21T16:16:52+05:30 | 2021-05-06T17:49:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12337, Hi Senthil kumar M S, We have verified the data employees Proof values are made Zero for the current year. Kindly ... |
2,249 | Hi, B.K Bhaskar data is not reflecting in All score report. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India ... | 12,340 | 5 | 3 | Closed | Gyanamayee Swain | Unable to find RCA | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-21T16:28:05+05:30 | 2021-05-06T16:48:10+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Software Problem | Hi Gyanamayee, We have provided the rating information from the back end for this employee. The reason as to why the same is not coming in the report, as suggested by you, we will check once the Goal setting is initiated for the next calendar. Regards, Gowtham. N Product Support Adrenalin eSystems Lim... |
2,250 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Can you please list down all the steps required to re-open the settlement process for an employee. This is required to be make any further payroll ... | 12,341 | 5 | 1 | Closed | Sonali | Provided the clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-21T16:30:32+05:30 | 2021-05-06T17:49:40+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com, ashok.gaikwad@bicworld.com | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com, ashok.gaikwad@bicworld.com | ashok.gaikwad@bicworld.com | null | null | Clarification | Hi Sonali, For the below query, Please follow the below steps to reopen the settlement, 1) Kindly navigator the Salary Details Form and select Employee code after then to Enter the variable amount. 2) Then Navigator Re-Open Settlement Process Form -- After the enter the variable amount please process here. 3... |
2,251 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sarvanan, Please activate goal setting for the attached list based on the remarks column. Anyone mentioned "Goal" needs to be activated. Than... | 12,342 | 5 | 1 | Closed | KRITIKA KUMAR | goals initiated | Product | Service Request | null | Performance Management | null | null | 2021-04-21T16:31:43+05:30 | 2021-05-06T19:49:31+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, iman.adam@cns-me.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, iman.adam@cns-me.com, kritika.kumar@abaninvestment.com, venkateswaran.c@myadrenalin.com | amit.sangha@abaninvestment.com, iman.adam@cns-me.com | null | null | Service Request | Hi Kritika, Shared eligible employees goals has been initiated. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. ... |
2,252 | hi, In APIPL few employees have been deducted with the leave from the leave credit of 2021 with the reason as "Leave Reversal Debit" and for these overall eligible leave has not been credited because of the pending approval for 2020. Kindly guide if we need to manually go and credit the balance leaves for such case... | 12,343 | 5 | 3 | Closed | Pavithra D R | Need more information. | Product | Data Correction | null | Employee Movement | null | null | 2021-04-21T16:54:45+05:30 | 2021-05-11T13:49:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: "[\"44002020567\"]" referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, We will initiate the session an... |
2,253 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We are getting 200% weightage for 979 employees in Goals Summary Report. Self-appraisal screenshot of one employee (AYE0008) is attach... | 12,344 | 5 | 1 | Closed | Palak sodhi | Overall rating column varies | Product | Patch Deployment | null | Goal Management | null | null | 2021-04-21T16:58:00+05:30 | 2021-05-08T18:49:15+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Software Problem | Hi Palak sodhi, As discussed over call, we will check Goals Summary Report are getting 200% weightage for 979 employees We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Ch... |
2,254 | Dear Team, Our Employees not able to save their tax declaration and submit option not visible. Kindly check and do the needful . | 12,345 | 5 | 3 | Closed | Madhukara H S | Provided the clarification. | Product | Clarification | null | Tax | null | null | 2021-04-21T16:58:28+05:30 | 2021-05-07T09:49:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, We tried to reach you but the call was not connected. Requesting you to check the configuration (TAX_DECL_SUBMIT_CUTOFF) in the "A... |
2,255 | Dear Team, Following employees where not reflecting under reporting manager NBHC00581 ^ Yogesh Kumar Deshmukh: EmpID Name LDAP NBHCS12113 Sheel Kumar Yadav SheelY12113 NBHCS12114 Jeetendra Panwar J... | 12,346 | 5 | 3 | Closed | Supulaxmi Konar | Clarification | Product | Clarification | null | Workflow | null | null | 2021-04-21T17:00:32+05:30 | 2021-05-11T11:54:35+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, We understand that below employees are not reflecting under reporting manager... |
2,256 | Dear Team, Signature is not coming in Relieving Letter | 12,347 | 5 | 3 | Closed | Supulaxmi Konar | Created a new Template in document designer. | Product | Configuration | null | Setup HRMS | null | null | 2021-04-21T17:09:38+05:30 | 2021-05-11T20:49:07+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Please share the employee ID for which you have generated the Relieving Letter ... |
2,257 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-this is a repeat complaint from Tariq, he faced issues earlier as well. Can you please look at this urgently as we are unable to process le... | 12,348 | 4 | 1 | Resolved | Amit Sangha | Duplicate record in letter request | Product | Data Correction | null | Workflow | null | null | 2021-04-21T17:14:33+05:30 | 2021-04-21T18:20:26+05:30 | saravanan.mani@myadrenalin.com, tariq.alhosani@jumanenergy.com, elton.dasilva@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, tariq.alhosani@jumanenergy.com, elton.dasilva@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com | tariq.alhosani@jumanenergy.com, elton.dasilva@abaninvestment.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com | null | null | Clarification | Hi Amit, Letter request form as two pending duplicated request since 2019. That's why system shows the internal system error in the approval page. Now we removed the duplicate entries and form looks fine now. Please check the same.? Best Regards, Saravanan.SM Product Support ______________________________... |
2,258 | Dear team, The HRBP N01344 created a offer letter for a candidate Siddhesh Narasimha Nayak. In the create offer authorized signatory name RAGHU V (A02574) is not available. Please check and update the same. | 12,349 | 5 | 1 | Closed | Mahesh R | OU not mapped correctly. | Product | Clarification | null | Offer Management | null | null | 2021-04-21T17:15:22+05:30 | 2021-05-18T10:18:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12287, Hi Raveena Ramakrishnan, Please check if RAGHU V (A02574) is added in the Authorized Signatory maste... |
2,259 | Rent perk, Car - Depreciation and other Perquisites are not calculated if we select New Tax Regime | 12,350 | 5 | 3 | Closed | Divya N | tax declaration for new regime form access is given | Product | Clarification | null | Tax | null | null | 2021-04-21T17:22:21+05:30 | 2021-05-08T15:48:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per the query, we have understood that perquisite is not calculated in Tax form new tax regim... |
2,260 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Final & Normalized rating to be updated on system Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment ... | 12,351 | 5 | 1 | Closed | Shradha Mahajan | Final & Normalized rating uploaded | Product | Service Request | null | Performance Appraisal | null | null | 2021-04-21T18:01:50+05:30 | 2021-05-06T17:49:40+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Shradha Mahajan, As per our session, we have uploaded the Final and Normalized rating for the employees as per the given data. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,261 | Hi, Need your support in providing access to only certain modules in HRMS for HR members. We can discuss on the modules and the EMP ID's for whom the access to be provided. | 12,352 | 5 | 3 | Closed | Pavithra D R | explained to provide Admin access | Product | Clarification | null | Manage Employees | null | null | 2021-04-21T18:11:57+05:30 | 2021-05-08T16:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, As per the query we have understood based on the fo... |
2,262 | We are unable to update the final status for 1 case (candidate name -Shri Vignesh), Vacancy Name - DY. PROJECT MANAGER (PMO)-57 Screen: Vacancy Dashboard --> Interview schedule --> Final Status | 12,353 | 5 | 2 | Closed | Shalini Srikanth | Product issue | Product | Patch Deployment | null | Interview and Selection Management | null | null | 2021-04-21T18:16:58+05:30 | 2021-05-07T10:50:59+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shalini Srikanth, We will share the connectivity link to your IT Team. Once they have connected, we will check... |
2,263 | Hi, The transaction raised in Family detail form shows in pending stage. Previously it use to get auto approve. Please help us at the earliest. Regards, Pinkiiy Raval | 12,354 | 5 | 3 | Closed | Vaishali Raut | stuck in queue | Product | Data Correction | null | Personal Data | null | null | 2021-04-21T18:28:35+05:30 | 2021-05-03T12:48:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12321, Hi Vaishali Raut, As discussed over the phone, the data was stuck in queue due to which it is showed as Pending in sy... |
2,264 | After the recent configuration in system still the training Fac getting three different mails after the schedule/reschedule of the course. Kindly resolve - Scheduled course – PID SOP Workshop (Batch 2) - Mode of Scheduling - Admin Finalization Kindly refer to the attachment for mail details | 12,355 | 5 | 3 | Closed | Meghana S M | workflow wrongly configured | Product | Configuration | null | Training Management | null | null | 2021-04-21T18:31:19+05:30 | 2021-05-13T11:52:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please provide us sometimes, we will schedule the session with your IT Team and check the dupl... |
2,265 | 29th March 2021 - Holiday - Few colleagues have done critical staffing. Out of those 03 colleagues OT has not been captured by the system (In/Out Time). Due to the same our payroll is stuck. Please chk on urgent basis. ID Name Location Date In Out IA500 Dey, Nil... | 12,356 | 5 | 4 | Closed | Priyanshi Bhattacharya | OT was not updated correctly. | Product | Configuration | null | Salary | null | null | 2021-04-21T18:37:52+05:30 | 2021-05-07T09:49:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Issue has addressed by Alex and the same has resolved.. Thanks, Hi Priyanshi Bhattacharya, Our Team notified t... |
2,266 | Hi Vijaya, Avinash (12355) Adrenalin ID is not working he is unable to approve any thing like contact details and other things. Thanks, Sandip Chanda 8585059226 | 12,357 | 5 | 3 | Closed | Sandip Chanda | data correction | Product | Data Correction | null | Personal Data | null | null | 2021-04-21T18:38:17+05:30 | 2021-04-23T15:50:11+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We have understood the Forms pending For approval Transaction shows internal sy... |
2,267 | To capture duplicates while uploading profiles, the system needs to check the contact number & email ID but currently, the system is not capturing duplicates. Please check the screenshot of one such candidate, we have few more candidates. While testing on the UAT screen, duplicates were capturing. | 12,358 | 5 | 2 | Closed | Shalini Srikanth | Mobile Number prefix with 0 for another profile | Product | Clarification | null | Application Management | null | null | 2021-04-21T18:43:40+05:30 | 2021-05-07T10:51:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shalini Srikanth, When checking the reported query from our end, in the reported candidate details the Mobile ... |
2,268 | Hi, Emp M2711 confirmation forms does not submit. It has been filled several time but it return as blank form to the employee again. Emp A5871 confirmation form couldn't open at level 2 approver. We need your help urgently to fix and close the issues. Regards, Pinkiiy Raval | 12,359 | 5 | 3 | Closed | Vaishali Raut | position changed | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-21T18:50:23+05:30 | 2021-05-03T12:47:41+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12354, Hi Vaishali Raut, As per the reported query, we understood that the confirmation form is getting reset. Please provid... |
2,269 | Pobation extension entry done for 15769 with effect from confirmation due date . But transation created with effective date Today date .there is no transaction available for confirmation due date. For your reference you can do entry and check for 16098 for 6 months extension. | 12,360 | 5 | 3 | Closed | N N Ramesh | effective date | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-21T18:54:04+05:30 | 2021-05-07T13:49:00+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/378649802 Thanks ... |
2,270 | Hi Vijaya, Below mentioned employee has regularized their attendance but it's not showing their reporting authorities login. Please fix this issue on urgent basis. Emp Code Emp Name Adrenalin Issue AR Dates 13426 Tikendra Manhare In March month Raised 2 days attendan... | 12,361 | 5 | 3 | Closed | Sandip Chanda | attendance issue | Product | Data Correction | null | Personal Data | null | null | 2021-04-21T19:03:45+05:30 | 2021-04-22T12:02:22+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11086, Hi Sandip Chanda, As per request, attendance regularized transaction pending not showing in the approv... |
2,271 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, One employee 890146 - Mr. Ravi Rai Bhatt had pulled back his resignation in Jan 2021 which is pending for approval with 890997- Indranth Roy.... | 12,362 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-21T19:07:05+05:30 | 2021-05-07T18:50:39+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, We have understood Final closer not able to submit, Hence we will check and let me know the solution Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have explained the below scenario from our end, Further if any clarification please let me know. ... |
2,272 | Support Staff Manager "geetapawar" is unable to view attendance calendar for the employee 6741. | 12,363 | 5 | 2 | Closed | Vicky Shah | access rights in manage role player | Product | Configuration | null | Employee Information | null | null | 2021-04-21T19:10:50+05:30 | 2021-04-27T11:14:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Request you to please verify the below steps and let us know in case of any queries as discussed ov... |
2,273 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Open below forms- write to manager and mark me on mails once done so they can make changes. Please send me the final changes - Goals score, overall GCF,... | 12,364 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Management | null | null | 2021-04-21T20:20:52+05:30 | 2021-05-06T20:50:29+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, As informed, we have brought the Annual review form of 5 employees listed in trial mail to saved mode. Employees can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,274 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej On... | 12,365 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-21T21:14:29+05:30 | 2021-05-06T21:49:27+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, As requested, we have brought back the Annual Review form of "334142 - Baba Fakruddin" to saved mode. The employee can now submit the form again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,275 | Hi Team, Pls help correct Name of Emp No 1572,i tried updating Employee details its not getting saved Correct Name is Varshini Gunasekaran Thanks | 12,366 | 5 | 2 | Closed | Mitrapal R B | Corrected the data | Product | Data Correction | null | Employee Movement | null | null | 2021-04-22T02:07:59+05:30 | 2021-05-07T10:51:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Requesting you to connect the below link to check the reported concern. https://fastsupport.go... |
2,276 | Employee Master Data having the details of Employee CTC Details which is accessible by Employee Relations and HRFac. The CTC Details should be visible only to Payroll Fac. Kindly check when this changes has happened. | 12,367 | 5 | 3 | Closed | Arya Nair | data shared | Product | Clarification | null | Setup HRMS | null | null | 2021-04-22T04:13:42+05:30 | 2021-05-07T09:49:25+05:30 | null | null | null | null | null | Clarification | created_by: 2043056738148 time: 2021-04-21 22:43:42 UTC, Hi Arya Nair, The Head Count Report has been modified on 09th Feb 2021 by the code 1053 and the Employee Master Active report has been modified on 23rd Mar 2021 by the code 1293. If you are referring any other report name, kindly share the same. Note : These 2 ... |
2,277 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, The exit interview forms for following employees are not visible in system inspite of their resignations approved by respective HODs. Tomorr... | 12,368 | 5 | 3 | Closed | Greta Fernandes | Disabled bulk approval for resignation form. | Product | Configuration | null | Separation | null | null | 2021-04-22T08:24:55+05:30 | 2021-05-07T15:51:23+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | null | null | Clarification | Hi Greta, As discussed, we understood that the Exit interview template is mapped to the employee's position & the Resignation is also approved. As informed, the only possible reason could be that bulk approval is enabled for the Record resignation form and managers are approving the same without opening & providin... |
2,278 | I have updated weekly of of user 022095 (Mr. Patel Parag Champaklal), from Sunday calendar to GUJARAT, kindly update holidays as per his new calendar. | 12,369 | 5 | 3 | Closed | Akshay Ashwar | scheduler time change | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-22T09:31:09+05:30 | 2021-05-26T10:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, We Understood that the holiday needs to be mapped for the code 022095. We will take connection a... |
2,279 | Associate tried changing her address.If you check FORMS RAISED BY ME, the employement details form is approvd by STM STM STM but if you go in contact details, you will see the PENDING FOR TRANSACTION error.Due to which the associate or we are unable to update the address.kindly check.STM10807 ^ Nandni sharma | 12,370 | 5 | 3 | Closed | Raksha Dayma | Backend Update. | Product | Data Correction | null | Personal Data | null | null | 2021-04-22T10:00:49+05:30 | 2021-04-22T12:21:34+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha, As checked, a transaction was stuck in queue table hence it was showing Pending for approval. Now w... |
2,280 | Dear Dhivya, Can you please check below PMS query. Thanks & Regards, Sumant Mule Adrenalin eSystems Ltd 8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover, Western Express Highway, Goregaon (East), Mumbai - 400 063 Mobile:- 9833931807 ________________________________ From: Vr... | 12,371 | 5 | 1 | Closed | Sumant Ashok Mule | goals were uploaded many times through upload | Customization | Data Correction | null | Goal Management | null | null | 2021-04-22T10:06:33+05:30 | 2021-05-18T14:49:19+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, rupesh.shinde@indusind.com, vriin.chadha@indusind.com, balakumaran.v@myadrenalin.com, daksha.walve@indusind.com, khan.ashfaque@indusind.com, suraj.kadam@indusind.com | dhivya.v@myadrenalin.com | rupesh.shinde@indusind.com, vriin.chadha@indusind.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, Same query has been received , Dear Sumant, Sure, we will analyse the concern raised on PMS Additional goals and update you on the tic... |
2,281 | We have created one location but this location is not showing in manage role player access 11790 is showing and 11792 is showing but 11791 is not showing | 12,372 | 5 | 4 | Closed | Vidyasagar | city not tagged to any of the region. | Product | Configuration | null | Employee Information | null | null | 2021-04-22T10:15:18+05:30 | 2021-05-07T10:51:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the concern raised on Locations being created, however not getting reflected in Ma... |
2,282 | PMS:Internal server error | 12,373 | 5 | 4 | Closed | Surendra Kumar | Patch Problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T10:25:02+05:30 | 2021-04-22T14:20:49+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwing ... |
2,283 | PMS:Internal server error | 12,374 | 5 | 4 | Closed | Surendra Kumar | Patch problem - SP Missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T10:30:14+05:30 | 2021-04-22T14:19:56+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwin... |
2,284 | All employee getting internal server error | 12,375 | 5 | 4 | Closed | Surendra Kumar | Patch problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T10:32:47+05:30 | 2021-04-22T14:19:44+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that while launching the "Self Appraisal - Mid Year/Annual" form, it is throwin... |
2,285 | Hi, There are 4 failed transaction in emp M2802 workflow. Request you to do the needful. Regards, Pinkiiy Raval | 12,376 | 5 | 3 | Closed | Vaishali Raut | resignation already initiated | Product | Clarification | null | Separation Management | null | null | 2021-04-22T10:49:08+05:30 | 2021-05-03T12:46:42+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes. we will schedule the session to check the workflow of the forms about the faile... |
2,286 | Hi, Tax Declaration related mails are getting Sent from the system (checked in Mail Viewer" form), however Vishal Parab has not received any one of those since last 3 days in his inbox. Please check once. Thanks, Rashmi D | 12,377 | 5 | 4 | Closed | Rashmi Deshpande | mails sent to mail server. | Product | Clarification | null | Tax | null | null | 2021-04-22T11:00:37+05:30 | 2021-04-23T18:13:35+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, We will connect with you over the zoom link to check on this. Thanks, Sumithra., Hi R... |
2,287 | Hi, This ticket needs to be actioned upon by priority. We need to know that whoever Tax declarations has been submitted in system has been approved by the approver or not. Please let us know how can we check the same in one go as one by one checking is not feasible for so many employees. If the same is not pos... | 12,378 | 5 | 2 | Closed | Rashmi Deshpande | could not create view as expected. | Product | Clarification | null | Tax | null | null | 2021-04-22T11:05:01+05:30 | 2021-04-30T10:53:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, We understand that you need tax submission details. We will connect with you and update yo... |
2,288 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Sathish has raised the 2 days Sick leave. The form is pending with manager but associate have received the below email. Kindly fix this issue. ... | 12,379 | 4 | 1 | Resolved | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-22T11:08:18+05:30 | 2021-04-22T14:19:19+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi Balaji Damodaran, As disucssed due the transaction queue slowness we understood that the leave transaction went to error queue and as well as the same transaction has also been submitted successfully and the same is pending in approvers queue (A2W). Kindly check with the approver to approve the same and let us... |
2,289 | Dear Jayakrishnan, As discussed, LTA & Bonus is wrongly flowing in Horizontal Tax working, find below the observation, pls do check and revert on priority. * LTA: missing for most of the employee. * LTA amount allocate for few employee are not correct. * Bonus Amount allocate is per month (on roun... | 12,380 | 5 | 1 | Closed | Roseline Judia | Clarification on component settings | Product | Clarification | null | Tax | null | null | 2021-04-22T11:10:23+05:30 | 2021-04-24T12:55:29+05:30 | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | null | null | Software Problem | Hi Roseline Judia, Please find the updates with regard to below mentioned points. 1) LTA: missing for most of the employee : Post analysis we understood that LTA was not uploaded for the current FY. We request you to please upload the eligibility details for current year and then verify the same. 2) LTA amount al... |
2,290 | When we download the Employee Details Report Relieving Date is not showing | 12,381 | 5 | 2 | Closed | Raghavendra | product issue | Product | Patch Deployment | null | Job Data | null | null | 2021-04-22T11:15:35+05:30 | 2021-05-31T11:04:23+05:30 | thirumalanath.jh@myadrenalin.com, varun.kumar@laminaar.in, jisha.aravind@myadrenalin.com, dorothy.sharma@laminaar.in | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi HR OPS, Please provide us sometimes, we have taken the session from your IT Team. We will check and update the ... |
2,291 | Employee ID:107912 Change DOJ: 01/04/2021 | 12,382 | 5 | 4 | Closed | ROOTS IT | Done the changes. | Product | Data Correction | null | Employee Movement | null | null | 2021-04-22T11:36:18+05:30 | 2021-05-11T11:54:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/505861193, Hi ROOTS... |
2,292 | Dear Team, Please remove the below employee PMS uploaded details & PMS letter also in AHEL server APH2272 | 12,383 | 5 | 4 | Closed | Tirupathiraju | clean up done based on requisition | Product | Data Correction | null | Goal Management | null | null | 2021-04-22T11:51:20+05:30 | 2021-04-27T16:46:47+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, We will verify the data from our end and do the required clean up for PMS data and update you ... |
2,293 | Check license of PMS applicability as shared by Archana | 12,384 | 5 | 4 | Closed | Minal Ambre | Clarification. | Product | Data Correction | null | Performance Management | null | null | 2021-04-22T11:58:13+05:30 | 2021-05-08T11:49:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11864, Hi Minal, As informed, we will check the PMS applicability and update you on the status accordingly.... |
2,294 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Getting the below error in approve leave. Kindly resolve. Regards, Sonali From: Bafna, Saurabh <saurabh.bafna@bicworld.com> Sent: 22 Apri... | 12,385 | 5 | 1 | Closed | Sonali | approval issue | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-22T12:21:07+05:30 | 2021-05-07T18:50:40+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | vijayakumar.k@myadrenalin.com | null | null | Clarification | Hi Sonali, Noted your query, We will this scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, We have resolved that issue, Now your end approved the transaction and share feedback. Than... |
2,295 | Dear Vijaya, As discussed,Attendance _integration" Scheduler is run successfully but data is not capture in Attendance Calendar. Please look into this matter. | 12,386 | 5 | 3 | Closed | Sandip Chanda | attendance clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-22T12:23:57+05:30 | 2021-04-22T13:41:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10885, Hi Sandip Chanda, As discussed over the call, The below issue has been resolved, If you are facing the s... |
2,296 | Dear Gowtham, We are facing Issue in Compensation Template - while Mapping Position. Please check with us. [cid:image001.jpg@01D73773.C7484D10] Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire ... | 12,387 | 4 | 1 | Resolved | Vinay Singh | Provided an ireport for compensation template mapping | Product | Service Request | null | Compensation Management | null | null | 2021-04-22T12:34:09+05:30 | 2021-04-23T11:19:48+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Vinay Singh, Requesting you to connect the Team Viewer id. ID : 379 267 423 Pwd : u384pmic Regards, Niraikalai R, Hi Vinay, As discussed, the mapping concern is resolved now. Also, we have provided you an I-report "Compensation Template Mapping Ireport" to refer to the mapping whenever required b... |
2,297 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] hi Moosa, pls remove below bank account details. EMPLOYEE_STAFFID ACCOUNT_HOLDER_NAME BANK_NAME EMPLOYEE_BANK_ACCOUNT_NO ACCOUNT_TYPE IS_SALARY_ACC... | 12,388 | 5 | 3 | Closed | Jatinder Kumar Sharma | bank details cleanup (change request) | Product | Data Correction | null | Employee Information | null | null | 2021-04-22T12:36:02+05:30 | 2021-05-07T13:49:01+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the reported bank details has been cleaned up through the database, please check the same from your end and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,298 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls close monika singh form for the time being. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E... | 12,389 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Management | null | null | 2021-04-22T12:40:03+05:30 | 2021-05-07T14:51:24+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, As requested, we have extended the Annual review start date for this employee to Jul 2021. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,299 | Dear Gowtham, Please check Support portal - Feedback form is very slow. [cid:image001.jpg@01D73777.26F33D30] Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT... | 12,390 | 5 | 1 | Closed | Vinay Singh | Provided the clarification. | Product | Clarification | null | Workflow | null | null | 2021-04-22T12:58:19+05:30 | 2021-05-07T15:27:31+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay Singh, Thank you for your feedback on the Support Portal. We will check with our Freshdesk team and update you on the Status. Regards, Niraikalai R |
2,300 | Can we add additional field like, ROLES AND RESPONSIBILITIES for all employee and same displayed in Organization structure | 12,391 | 5 | 1 | Closed | ROOTS IT | Provided the clarification. | Product | Data Correction | null | Transition Management | null | null | 2021-04-22T13:07:13+05:30 | 2021-05-11T11:54:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/505861193, Hi R... |
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