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2,301 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to share the past employment details. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot... | 12,392 | 5 | 1 | Closed | Balaji Damodaran | Past employment details report from backend | Product | Service Request | null | Annual Reports | null | null | 2021-04-22T13:10:23+05:30 | 2021-05-07T13:49:02+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, As discussed please find the past employment details report extracted from backend for your reference. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,302 | IFSC code to be added in the view for Bank Details report | 12,393 | 5 | 3 | Closed | Varun Kumar S | column is available they need to add in ireporter | Product | Clarification | null | Personal Data | null | null | 2021-04-22T13:26:16+05:30 | 2021-05-07T14:51:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have taken the session with your IT Team. We will add the IFSC Code column and then update th... |
2,303 | Have started the Pay Process. In show all process screen, it is not started. If we update timings in event scheduler it is getting started. Kindly look into this earliest | 12,394 | 5 | 3 | Closed | N N Ramesh | Timing difference in server | Product | Clarification | null | Pay process | null | null | 2021-04-22T13:43:41+05:30 | 2021-04-22T14:02:07+05:30 | null | null | null | null | null | Clarification | created_by: 2043056738148 time: 2021-04-22 08:13:41 UTC |
2,304 | Error coming: PMS_Training_CAT_Detail_2568 for all users | 12,395 | 5 | 3 | Closed | Surendra Kumar | Patch problem - SP missing | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T13:45:03+05:30 | 2021-04-22T19:39:29+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the PMS_Training_CAT_Detail_2568 for all users We will check with the Cu... |
2,305 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We have processed settlement of Mukesh Doshi and noticed that tax for him is not getting deducted in settlement. Could you please check and co... | 12,396 | 5 | 1 | Closed | Sonali | tax clarification | Product | Clarification | null | Tax | null | null | 2021-04-22T13:47:30+05:30 | 2021-05-12T18:50:10+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com | srujana.m@myadrenalin.com | balakumaran.v@myadrenalin.com, srujana.m@myadrenalin.com | null | Clarification | Hi Sonali, In the below scenario we have to understand the reported employee settlement time tax not calculated, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Team, Any update on this? Regards Harsha J , [CAUTION: This email originated from outside of the org... |
2,306 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, have uploaded 3 spot lights pls check if these are synced on both servers and confirm. -- Thanks & Regards, *Jatinder Kumar Sharma* *D... | 12,397 | 5 | 1 | Closed | Jatinder Kumar Sharma | As we checked, the uploaded spotlight images were synched to both the servers. | Product | Clarification | null | Employee Information | null | null | 2021-04-22T13:59:04+05:30 | 2021-05-08T12:50:05+05:30 | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, As we checked, the uploaded spotlight images were synched to both the servers. Regards, Veerapandian R, Thanks for your mail.I'm on sick leave today. For any queries, please raise it as a CSP ticket in the CSP portal. This message (including any attachments) is intended only for t... |
2,307 | Over score is incorrect | 12,398 | 5 | 3 | Closed | Surendra Kumar | Patch - PNBHFL_00056 | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T14:11:05+05:30 | 2021-04-22T19:39:41+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over call, we will discuss the below overall rating in detail and the we will disc... |
2,308 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, attached is the list of employees whose confirmation need to be updated as "confirmed" Please update the same from back end and confirm. ... | 12,399 | 5 | 3 | Closed | Jatinder Kumar Sharma | confirmation data correction | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-22T14:16:57+05:30 | 2021-05-14T11:48:50+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the confirmation data has been updated for the shared employees through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,309 | Hi, Getting attached error in “Salary Register Before Settlement Confirmation” screen. Please check and resolve. | 12,400 | 5 | 3 | Closed | Rashmi Deshpande | null | null | null | null | null | null | null | 2021-04-22T14:29:44+05:30 | 2021-04-23T18:14:44+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, Please find the below URL to join us through the Zoom Connection https://us02web.zoom.us/... |
2,310 | For the below employee in the attendance calendar since the following days are holiday but in HRMS it is captured as leave. April - 6, 13 & 14 And for 13th April 2021 it was captured as Ugadi . Since he belongs to Tamilnadu the holiday's are not properly fetched | 12,401 | 5 | 3 | Closed | Josephine G | Provided the clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-22T14:48:37+05:30 | 2021-05-08T16:49:46+05:30 | josephine.g@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, We request you to share with us the employee code to check further. Let us know if you have any c... |
2,311 | Abhijeet Madaan (P1698 ) and Ramavtar Saini (P2857) Goal setting is wrongly filled with certain details, and approver also approve the same, Request to you please Reject the same so that they we re-submit the Goal setting in correct details | 12,402 | 5 | 1 | Closed | Pratap Singh | Data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-22T15:05:44+05:30 | 2021-05-01T14:42:17+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will make the Goals status as "SAVED" for the below two employees, Abh... |
2,312 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] 900273 - Bring to saved stage Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej T... | 12,403 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Management | null | null | 2021-04-22T15:23:35+05:30 | 2021-05-07T16:49:30+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Gyanamayee, As requested, we have brought back the Annual review form of 712129 - Sanjay Tiwari to saved stage. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,313 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team , Please reset below mail trail employee password in adrenalin. Thank and Regards [cid:image002.jpg@01D7378C.996262F0] Esha GAUR As... | 12,404 | 5 | 1 | Closed | Sonali | PWD Reset | Product | Data Correction | null | Personal Data | null | null | 2021-04-22T15:32:00+05:30 | 2021-05-08T09:48:30+05:30 | swapnil.patil1@bicworld.com, ask.adrenalin@myadrenalin.com, vijayan.g@myadrenalin.com | swapnil.patil1@bicworld.com | null | null | null | Clarification | Dear Vijay, Please reset Swapnil Patil's Adrenalin Password. Regards, Amlesh , Hi Sonali, As per request, We have reset the below-reported employee Password from our end, Kindly check your end and share feedback. Reset Pwd: adnet1 Thanks and Regards Vijayakumar k |
2,314 | Dear team, In my login while trying employee transfer upload through data upload the attached error is occuring. Ecode : 33033 | 12,405 | 5 | 1 | Closed | Mahesh R | Template issue | Product | Clarification | null | Setup HRMS | null | null | 2021-04-22T15:58:45+05:30 | 2021-05-18T10:19:45+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, Can you share the details of which template you are trying to upload. How many record... |
2,315 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, The system generates automated email as below once the final closure is complete in the system. However it is noticed that the “Date of Leav... | 12,406 | 5 | 2 | Closed | Greta Fernandes | bookmark added in mail content | Product | Configuration | null | Separation | null | null | 2021-04-22T16:19:27+05:30 | 2021-05-07T18:50:41+05:30 | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | ask.adrenalin@myadrenalin.com, suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | suravi.luthra@gsenc.com, rajiv_sharma@gsenc.com | ghulam.yazdani@myadrenalin.com | null | Clarification | Please take a look at ticket #12406 raised by Greta Fernandes (greta_fernandes@gsenc.com). Please help with adding the relieving date bookmark. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Greta, As informed, we hav... |
2,316 | Hi Rumana, There is one employee Sheela K (Emp ID - 0731) who is present from 1st April 2021 and has regularized her attendance but the Sabbatical leave was applied from back end which needs to be cancelled. Kindly request you to cancel or share the steps in order to cancel this as we are not getting the optio... | 12,407 | 5 | 3 | Closed | Judaea Vanbuerle | Leave Cancellation Period (in days) is 65 | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-22T17:08:56+05:30 | 2021-05-26T11:28:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Judaea Vanbuerle, As per the reported query, we understood that you are not able to cancel the leave. We will check the data from our end and updat... |
2,317 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls reverse below forms. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godre... | 12,408 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-22T17:12:02+05:30 | 2021-05-07T18:50:42+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, Request you to please provide remote access to do the cleanup of employees mentioned by you. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Pls take. Gyanamayee Swain HR IT Consultant [Description: Descr... |
2,318 | Post saving rate becomes disappear in self Appraisal form; kindly check for manager level as well | 12,409 | 5 | 4 | Closed | Surendra Kumar | Issue not simulated | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-22T17:24:43+05:30 | 2021-04-26T13:21:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that Post saving rate becomes disappear in self Appraisal form; kindly check for ... |
2,319 | Hi Team, We have removed access for Bank details form to employees as we are facing issues while processing payroll. But still employees are able to update their bank details. Can you please check and let us know the issues and resolve the same ASAP.. *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *... | 12,410 | 5 | 1 | Closed | Thokala Umamaheswar Rao | Provided the clarification. | Product | Clarification | null | Personal Data | null | null | 2021-04-22T17:59:33+05:30 | 2021-05-03T16:52:32+05:30 | null | null | null | null | null | Clarification | Hi Thokala Umamaheswar Rao, As requested we have checked from our end and found that the bank details form has been disabled for self access. The employee will not have the access to submit the form. The last transaction was raised on 21-Apr-2021 and after that, no records were raised. Please check and confirm ... |
2,320 | Promotion recommendation not showing for few employees. Below are sample cases. 104817 100233 | 12,411 | 5 | 4 | Closed | Amolika Ajinkya Uplekar | Customization bug during auto-approval at Level 2. Fixed. | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T17:59:56+05:30 | 2021-05-07T17:50:09+05:30 | null | null | null | null | null | Software Problem | created_by: 2043020884409 time: 2021-04-22 12:29:56 UTC, Hi Amolika, As informed, we have identified the reported concern as a bug in customization. This occurs for the cases where Level 2 is Auto approved as per workflow. We have fixed the bug permanently and also correct 35 impacted cases(employees) due to this ... |
2,321 | Dear Madam, for the EM ID: 102432 : remove wrongly raised clearance activity for 70916 108207 : remove wrongly raised clearance activity for 70916 EM D: 76819 : remove wrongly raised clearance activity for 70916 Regards, Sowmya | 12,412 | 5 | 3 | Closed | Sowmya | Clarification in Activity clearance . | Product | Clarification | null | Separation Management | null | null | 2021-04-22T18:21:32+05:30 | 2021-04-24T13:55:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As discussed over the call, the bel... |
2,322 | Clear duplicate entry for the of DEC 2020 paygroup RILEV_EXE | 12,413 | 5 | 3 | Closed | ROOTS IT | Processed data had employee salary Data for december month.once removed data is correcte | Product | Clarification | null | Payslip Reports | null | null | 2021-04-22T18:47:58+05:30 | 2021-05-08T11:49:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Kindly join this session https://fastsupport.gotoassist.com/867437217 Kohima Gopi, Hi ROOTS IT, ... |
2,323 | getting error like Sum Of CTC Component should be equal to CTC 40692 while trying to insert while uploding ctc . | 12,414 | 5 | 4 | Closed | N N Ramesh | Product Issue | Product | Patch Deployment | null | Salary | null | null | 2021-04-22T18:50:14+05:30 | 2021-05-08T10:48:40+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/853930373 Thanks ... |
2,324 | Dear Madam, below employees has transferred from HEad office to Bahadurghar RO on 3rd Apr 21 it is a business transfer but he is not added with Transfer Leaves. please do the needful. EM ID: 73525 Regards, Sowmya | 12,415 | 5 | 3 | Closed | Sowmya | Transfer leave scheduler has been executed | Product | Clarification | null | Employee Movement | null | null | 2021-04-22T18:50:25+05:30 | 2021-04-24T13:55:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12412, Hi Sowmya, We have run the transfer l... |
2,325 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls. check 891025 ^ PRIYANKA BHANSALI did not get adrenalin login email after her employee creation was approved. Regards, Sonali Suvarna ... | 12,416 | 5 | 1 | Closed | Sonali | PWD RESET | Product | Data Correction | null | Personal Data | null | null | 2021-04-22T18:52:32+05:30 | 2021-05-08T12:50:06+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | null | vijayakumar.k@myadrenalin.com | null | null | Clarification | Hi Sonali, As per request, The below employee not login in adrenalin, Now You inform the employee to log in to the below password, Pwd: adnet1 Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Vijay, Priyanka did not get her employee on-boarding email from Adrena... |
2,326 | Dear Dhivya/Team, As discussed, Please check for employees , where goal setting is approved, yet Self Appraisal for is not accessible. ECN : R09680 R09770 R10105 R10170 R10310 Regards, Chaitali | 12,417 | 5 | 3 | Closed | Rinoy Sebastin | hope during upload the team has not provided the review details | Customization | Data Correction | null | Goal Management | null | null | 2021-04-22T19:26:49+05:30 | 2021-05-08T09:48:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, AS discussed over the call, we observed that the review unique id was not tagged to the employ... |
2,327 | "Input String was not in a correct format" | 12,418 | 5 | 4 | Closed | Surendra Kumar | Patch deployment IL & PL file from UAT bin folder | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-22T19:40:49+05:30 | 2021-04-26T13:27:12+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We understand that the "Input String was not in a correct format". We will check the iss... |
2,328 | Dear Gowtham, Please check pay group is available while doing movement but not in selecting data change option. Thanks and Regards, Vinay Kumar Singh Senior Design Engineer - Corporate IT, Tata Consulting Engineers Limited, Unit no NB 1502 & SB 1501, 15th floor, Empire Tower, Cloud City Campus, GUT No. 31, ... | 12,419 | 5 | 2 | Closed | Vinay Singh | Compensation template mapping | Product | Configuration | null | Transition Management | null | null | 2021-04-22T20:07:35+05:30 | 2021-05-08T10:48:41+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Clarification | Hi Vinay, As showcased over the remote session, the expected Pay group is now reflecting after mapping the employee's location to the respective template. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,329 | Hi Team There is difference between Total no of leave bal in Leave bal & settlement form for one inactive employee , this is repeated issue (previous Ticked ID 11899) ,please check this issue for all employees always cannot raise ticket for a same issue with different employee Emp Id : 2104 | 12,420 | 5 | 4 | Closed | Shreyas Shridhar | leave got struck up in queue | Product | Data Correction | null | Manage Employees | null | null | 2021-04-22T20:17:46+05:30 | 2021-05-03T17:49:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From your statement, we can understand that the leave balance reflecting wrong for the emplo... |
2,330 | We need to calculate the Statutory Bonus need to calculate along with Payroll and we need to generate the Bonus Report | 12,421 | 5 | 3 | Closed | Vidyasagar | calculation can be done based on basic,fda,vda,da | Product | Configuration | null | Salary | null | null | 2021-04-22T21:09:58+05:30 | 2021-05-25T14:48:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post discussion with you over the call, we understood that the Statutory bonus should be calculated... |
2,331 | Hi, Employee A5812 and A5871 confirmation forms display errors. Please do the needful at the earliest. Regards, Pinkiiy Raval | 12,422 | 5 | 3 | Closed | Vaishali Raut | Position changed | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-22T21:26:23+05:30 | 2021-05-03T12:45:48+05:30 | vaishali.raut@medusind.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/848534972 Thanks and regar... |
2,332 | Dear Team, attachment option not showing when employee initiate query by mobile application | 12,423 | 5 | 4 | Closed | Sandeep Jangid | The functionality of attachment option on initiate query (Help Desk) for the mobile application is not available at present. | Product | Clarification | null | null | null | null | 2021-04-23T08:52:00+05:30 | 2021-04-23T11:21:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12330, Hi Sandeep Jangid, Based on your concern, the attachment option is not showing when employee initiate qu... |
2,333 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Rumana, We request you to share the Annual appraisal form data with L1 and L2 comments of the following employees from adrenalin as it urgently re... | 12,424 | 5 | 1 | Closed | Shameer S | duplicate ticket | Product | Clarification | null | Performance Management | null | null | 2021-04-23T09:42:46+05:30 | 2021-04-23T10:34:03+05:30 | rumana.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, knirmala@apotex.co.in, tsuchitr@apotex.co.in | null | knirmala@apotex.co.in, tsuchitr@apotex.co.in | null | null | Clarification | Hi Shameer S, This content has been raised on another ticket 12426 in system. Since this is the duplicate ticket, we will close this ticket. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | ... |
2,334 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] please move this resignation form to Jaydeep - 94507 ---------- Forwarded message --------- From: <humanresourcecm@religare.com> Date: Thu, Apr 22, 2... | 12,425 | 5 | 3 | Closed | Jatinder Kumar Sharma | approver change | Product | Data Correction | null | Separation Management | null | null | 2021-04-23T09:51:14+05:30 | 2021-05-14T11:48:51+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, The resignation form of 94876 has been moved to 94507 for the approval through the database, please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,335 | Hi Rumana, We request you to share the Annual appraisal form data with L1 and L2 comments of the following employees from adrenalin as it urgently requested by our Senior Management. The new CSP portal user activation mail is not received. So please consider this as a ticket and share the data at the earliest. ... | 12,426 | 5 | 4 | Closed | Shameer S | self appraisal report suggested | Product | Clarification | null | Performance Management | null | null | 2021-04-23T09:56:25+05:30 | 2021-05-08T11:49:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shameer S, Please join the below sessio... |
2,336 | unable to upload CTC file through data upload getting ctc error | 12,427 | 5 | 3 | Closed | N Sreevalli | software problem | Product | Patch Deployment | null | Salary | null | null | 2021-04-23T10:01:17+05:30 | 2021-05-06T17:02:58+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N Sreevalli, The reported query has been identified as an issue in the product. We have deployed the patch for ... |
2,337 | Kindly update the below DOJs and update correctly | 12,428 | 5 | 3 | Closed | Raksha Dayma | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-23T10:06:38+05:30 | 2021-05-09T01:49:06+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha, We will update DOJs for below employees and update you on the status shortyl. Regards, Judhistira... |
2,338 | Trying to do the CTC upload in system. Getting the error. Kindly look into this ASAP. | 12,429 | 5 | 3 | Closed | R Chandrakala | software problem | Product | Patch Deployment | null | Salary | null | null | 2021-04-23T10:10:25+05:30 | 2021-05-08T10:48:41+05:30 | null | null | null | null | null | Software Problem | created_by: 2043056738148 time: 2021-04-23 04:40:25 UTC, Hi R Chandrakala, We have identified the reported query as an issue in the Product. And also deployed the patch for the same. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next... |
2,339 | From last 1 month system is not considering and updating First half and second half correct status on ATT. Calendar and other reports. Example : if employee is present in 1st half and the timing are satisfied too for the half period. still it is showing FULL absent. however many times when we again roast the same shi... | 12,430 | 5 | 1 | Closed | Bharat Kumar | run the scheduler | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-23T10:40:39+05:30 | 2021-05-15T18:48:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the reported query, we understood that if the employee absent on half a day system consider... |
2,340 | One of our employee is trying to cancel CL which is approved. However system is not showing the details to cancel it. EMP ID. AOI1332 | 12,431 | 5 | 4 | Closed | Harisha Kamath | clarification-Allow leave days config change | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-23T10:52:45+05:30 | 2021-05-08T15:48:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Kindly join this session https://fastsupport.gotoassist.com/278261897, Hi Har... |
2,341 | Dear Jay, We had closed the confirmation appraisal for Dharmaseelan & Sharanya. However, this is still shown as pending in the below mailer. Appreciate if you could look into this and resolve the same. Regards, Nainesh From: Interface <ind-hcm@expofreight.com> Sent: 23 April 2021 07:01 To: Nainesh G Shah... | 12,432 | 5 | 1 | Closed | Nainesh | Confirmation notification issue | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-23T10:55:13+05:30 | 2021-05-11T21:49:59+05:30 | null | null | null | null | null | Software Problem | Hi Nainesh, Post analysis we understood that the mentioned employees confirmation due on date got updated in the system and hence the notification got triggered. We have rectified the same and we will monitor the notification for next couple of days and update you the same. Kindly check and let us know the feedba... |
2,342 | Dear Jay, As discussed, Muthukumar's (Emp.No.00518) LTA amount is not reflecting in settlement entry. Please check and rectify the same and confirm. [cid:image001.png@01D7382E.F4D06C70] Regards, Sujatha Disclaimer Notice: This message (including attachments) is legally privileged and/or confiden... | 12,433 | 5 | 1 | Closed | Sujatha | LTA Adjustment was updated in the system | Product | Data Correction | null | Salary | null | null | 2021-04-23T10:59:41+05:30 | 2021-05-09T10:49:18+05:30 | naineshg@efl.global | naineshg@efl.global | naineshg@efl.global | null | null | Software Problem | Hi Sujatha, Post analysis we understood that for the mentioned employee is resigned employee and LTA was not updated in the system for current FY and hence as discussed the same has been updated in adjustment under LTA_SAL component. Kindly do reprocess the seettlement and then verify the same. Kindly check and l... |
2,343 | Hi, Total Perquisite is not adding car perquisite for employee Hari Marar(100051) in the tax computation sheet for April 21. Screen shot attached for your reference. Please check and do the needful. Regards, Pradeep | 12,434 | 5 | 3 | Closed | Pradeep Kumar Swain | Done the changes. | Product | Configuration | null | Tax | null | null | 2021-04-23T11:14:42+05:30 | 2021-04-23T11:42:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pradeep Kumar Swain, As requested we have checked and added the car perq to total perq, Please... |
2,344 | Dear Team, Unable to create UAL. Need to update CTC at the time of employee creation. Regards, Supulaxmi Konar Hr-Operation | 12,435 | 5 | 3 | Closed | Supulaxmi Konar | added bookmark for remarks tab | Product | Clarification | null | Letter Request | null | null | 2021-04-23T11:18:27+05:30 | 2021-05-22T14:49:52+05:30 | gowtham.n@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | gowtham.n@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, We tried reaching you over the phone . Your number is busy. Please call me... |
2,345 | Dear Concern Employee creation through offer management is getting failed at the time of employee code generation. Please do the needful on priority. Screenshot is as under for your reference. With Best Regards, Vikas Kumar Globe Capital Market Ltd. 9711987848 ... | 12,436 | 5 | 1 | Closed | Vikas Kumar | Numeric column chanracter data was presented | Product | Data Correction | null | null | null | null | 2021-04-23T11:27:10+05:30 | 2021-05-12T14:49:47+05:30 | anoopsingh@globecapital.com, shikhashukla@globecapital.com | anoopsingh@globecapital.com, shikhashukla@globecapital.com | anoopsingh@globecapital.com, shikhashukla@globecapital.com | null | null | Software Problem | Hi Vikas Kumar, We will check the reported query in existing connection and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Vikas Kumar, Post analysis we understood that the in recruitment process at the time of filling the past employment details the previous employ... |
2,346 | Hi team, The Application is running extremely slow. Please look into the same, Thanks, Ansu Singh | 12,437 | 5 | 3 | Closed | Ansu Singh | clarification given | Product | Clarification | null | Setup HRMS | null | null | 2021-04-23T11:32:42+05:30 | 2021-05-07T14:18:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, As discussed, we have understood that application is running slow. We have taken the connectio... |
2,347 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay, Trying to create T4XX MPR under Subject matter expert position title, but in the dropdown i could see only T3xx grade. Kindly check and fi... | 12,438 | 5 | 1 | Closed | Balaji Damodaran | In manage position mentioned grade was not mapped to the mantioned position, | Product | Data Correction | null | null | null | null | 2021-04-23T11:33:49+05:30 | 2021-05-08T12:50:07+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, Post analysis we understood that in manage position for the mentioned position only T3XX grade was mapped and hence the error. We have updated the grade T4XX in manage position and in vacancy creation the same is reflecting now. Kindly check and let us know the feedback. Regards, ... |
2,348 | Kindly get the following remarks captured in the HR Operations clearance activity of Balkrishna Mahendraprasad Mishra (P2883) for audit purpose. The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.980/- to be done.” | 12,439 | 5 | 2 | Closed | Surendra Kumar | Data correction | Product | Service Request | null | Separation Management | null | null | 2021-04-23T11:44:34+05:30 | 2021-04-26T13:28:52+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As per the request, we have updated the the HR Operations clearance activity of Balkrishn... |
2,349 | Kindly get the following remarks captured in the HR Operations clearance activity of Balkrishna Mahendraprasad Mishra (P2883). The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.980/- to be done.” | 12,440 | 5 | 2 | Closed | Pratap Singh | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-04-23T11:44:43+05:30 | 2021-05-01T14:43:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have updated the HR Operations clearance activity of Balkrishna Mahendr... |
2,350 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team When ever I try to approve the employee creation I am not able to view ctc and facing below error: [cid:image001.png@01D73837.E95EF470] ... | 12,441 | 5 | 1 | Closed | Sonali Srivastava | Formula changes in the Bonus component | Product | Clarification | null | Compensation Management | null | null | 2021-04-23T11:58:19+05:30 | 2021-06-01T15:49:31+05:30 | abirami.k@myadrenalin.com, purushothaman.govind@myadrenalin.com, vish@abs.co.in, manickaraj@abs.co.in, ask.adrenalin@myadrenalin.com | abirami.k@myadrenalin.com, purushothaman.govind@myadrenalin.com, vish@abs.co.in, manickaraj@abs.co.in | null | null | null | Clarification | Hi Sonali Srivastava, We will check the reported error from our side and revert back on the same and also update the employee code to analyze from our end. Abirami K Abirami K, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recogniz... |
2,351 | Dear Team, Employees not able to mark their attendance while updating role “WHS Supervisor - FTC” in adrenalin system. | 12,442 | 5 | 3 | Closed | Supulaxmi Konar | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-04-23T12:12:22+05:30 | 2021-05-08T20:49:55+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that WHS Supervisor - FTC employees are unable to mark attendanc... |
2,352 | System is showing 1 pending form. But the message shows there is no records to display. This has been raised so many time. But this is keep on coming. Please provide a permanent solution. | 12,443 | 5 | 3 | Closed | Senthil kumar M S | clarification on the issue in workflow | Product | Clarification | Admin Module | Tax | null | null | 2021-04-23T12:21:38+05:30 | 2021-08-26T19:48:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Senthil kumar M S, We have taken session and working on this issue .We will check the case and update you t... |
2,353 | It seems the previous year proof value is appearing in current year Form for Parwez Akhter Emp no 18174. Please check and advise. | 12,444 | 5 | 3 | Closed | Senthil kumar M S | clarifictaion | Product | Clarification | null | Tax | null | null | 2021-04-23T12:26:13+05:30 | 2021-05-08T15:48:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12443, Hi Senthil kumar M S, This issue have been taken case in Ticket Number 12239.Kindly verify the same and ... |
2,354 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, After tax declaration submission, employees are receiving following mail notification. In this mail, rent declaration amount reflects month... | 12,445 | 5 | 1 | Closed | Sonali | null | Product | Clarification | null | Tax | null | null | 2021-04-23T13:13:55+05:30 | 2021-05-19T17:51:34+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com | null | srujana.m@myadrenalin.com | null | null | Clarification | Hi Sonali, For the below query, We have noted, Hence we will check and confirm from our end. Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, In the below requirement is not possible to change the column name from our end, Furthe... |
2,355 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Team, Received a query from the operations team that HRMS is counting Saturday due to which tickets are being escalated. Please check and let me kn... | 12,446 | 5 | 1 | Closed | Vivek Raj | Clarification | Product | Clarification | null | Help Desk | null | null | 2021-04-23T13:22:58+05:30 | 2021-05-13T12:49:07+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Vivek Raj, We understand that Received a query from the operations team that HRMS is counting Saturday due to which tickets are being escalated. We will check with the below details and revert you if any clarifications required. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Ne... |
2,356 | Post confirmation from Mr. Vidyasagar over the call, raising a ticket to update the bank name and IFSC code for the shared list of employees. | 12,447 | 5 | 1 | Closed | Vidyasagar | updation done | Product | Data Correction | null | Employee Information | null | null | 2021-04-23T14:13:50+05:30 | 2021-05-08T15:48:28+05:30 | null | null | null | null | null | Service Request | created_by: 2043044612466 time: 2021-04-23 08:43:50 UTC, Hi Vidyasagar, As requested we have updated the Bank name and IFSC code for the shared list of employees as per the data. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Dear Dhivya, Please IFSC Code View det... |
2,357 | HI Team, - We are unable to upload salary details for both Gen & Manager category. PFA the screen shot of the same. - Also change the increment release date to 30th April 2020, as we are uploading salary data post payroll cut off date i.e. 22nd apr'21. | 12,448 | 5 | 4 | Closed | Mirza Abbas | Product Issue | Product | Patch Deployment | null | Salary | null | null | 2021-04-23T14:32:02+05:30 | 2021-04-28T12:21:19+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As discussed over the phone, we have identified the reported query as an issue in the Product. We... |
2,358 | Dear Jayakrishnan, Accommodation perks is not flowing in Horizontal Tax working, we have updated Rent paid in Rent Free Accommodation. Do check and revert on priority. EMPLOYEE CODE EMPLOYEE NAME 00110 Rooso Ramachandran 00012 Ajith Kumar Peiris 01472 Abbasali Moiz Sethwala 00645 Dhammika Sajith Wijetun... | 12,449 | 5 | 1 | Closed | Roseline Judia | Perk details was not updated for current FY | Product | Clarification | null | Tax | null | null | 2021-04-23T14:50:25+05:30 | 2021-04-24T12:56:06+05:30 | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global | null | null | Clarification | Hi Roseline Judia, Post analysis we understood that accomodation perks was not updated in the system for current FY year. The attached snapshot represents the previous FY data. Hence we request you to please update the perks details for current year and then do payprocess and then tax generate and then verify the same... |
2,359 | Dear team, we are unable to find the below associates in Final closure and i have previously raised the ticket for same but the issue stays unresolved.Kindly look into this ASAP. | 12,450 | 5 | 3 | Closed | Raksha Dayma | two records as salary account | Product | Clarification | null | Separation Management | null | null | 2021-04-23T15:40:19+05:30 | 2021-05-06T12:24:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, Please attach the list of associates facing this problem. We will check and update. Than... |
2,360 | empcode 15744 had pre confirmation entry, pre-confirm date is march 04 2021. entry created in history table for effective dates is march 042021 and confirmation due date . | 12,451 | 5 | 3 | Closed | N N Ramesh | Product issue | Customization | Patch Deployment | null | Confirmation Management | null | null | 2021-04-23T15:50:56+05:30 | 2021-05-10T09:43:50+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi N N Ramesh, Please join the below session link. https://fastsupport.gotoassist.com/119118313 Th... |
2,361 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls reverse form Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: Astrid Lobo <astrid.lobo@godrejagrovet.com> ... | 12,452 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-23T15:54:06+05:30 | 2021-05-08T16:49:47+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi, Employee id - 702602 Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I , Hi Gyanamayee, We have ro... |
2,362 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, The below employee is unable to sign her attendance in Mobile app. Can you pls. check the issue. [cid:image001.png@01D73859.217A0A90] Sonali ... | 12,453 | 5 | 1 | Closed | Sonali | provided the steps | Product | Clarification | null | null | null | null | 2021-04-23T15:55:22+05:30 | 2021-05-11T19:52:28+05:30 | ask.adrenalin@myadrenalin.com, vijayakumar.k@myadrenalin.com | ask.adrenalin@myadrenalin.com | vijayakumar.k@myadrenalin.com | null | null | Clarification | Hi Sonali, For the above query, Kindly share the mobile screenshot we will analyze and let me know the solution or Kindly update the latest version of google play store then check if some problems occur in the reported employee, kindly let me know. Further if any clarification please let me know Thanks... |
2,363 | Hi Team, One of the managers getting the below issues, can you please check and let me know the issue. Please check and resolve ASAP.. *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* ---------- Forwarded message --------- From: Sharika Reaz <sharika.reaz@randstadsourcerig... | 12,454 | 5 | 1 | Closed | Thokala Umamaheswar Rao | Provided the access | Product | Configuration | null | Confirmation Management | null | null | 2021-04-23T15:56:12+05:30 | 2021-05-03T16:52:11+05:30 | null | null | null | null | null | Change Request | Hi Thokala Umamaheswar Rao, As requested we have checked and provided the form access from our end, Please check now and confirm the same. Let us know if you have any concerns. Regards, Amudhan K, Thanks Amudhan, It's working now.. *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad,... |
2,364 | Hi Team, Pay elements - Leave travel allowance & Special allowance not getting calculated correctly for staff under manager category. Regards Abbas | 12,456 | 5 | 4 | Closed | Mirza Abbas | CTC_PAYGROUP is N | Product | Configuration | null | Salary | null | null | 2021-04-23T16:01:06+05:30 | 2021-04-28T12:18:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As per the reported query, we understood that the amount is not calculating properly. Please prov... |
2,365 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 12,457 | 5 | 3 | Closed | Sandip Chanda | bulk data upload | Product | Service Request | null | Employee Information | null | null | 2021-04-23T16:08:54+05:30 | 2021-04-29T19:03:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11371, Hi Sandip Chanda, As per request, We will upload the covid letter and confirm from our end, ... |
2,366 | Dear Vijaya, Below mentioned employee are facing Login issue in Mobile application. Employee ID Employee Name 15082 Ashish Pareek Thanks, Sandip Chanda 8585059226 | 12,458 | 5 | 3 | Closed | Sandip Chanda | we have provided the steps | Product | Clarification | null | null | null | null | 2021-04-23T16:18:13+05:30 | 2021-04-24T00:38:01+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, For the below query, We request you to please follow the below steps : 1) Uninstall ... |
2,367 | New Error code is coming. | 12,459 | 5 | 3 | Closed | Surendra Kumar | Message Editor - Synchronization & Generate XML | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-23T16:28:33+05:30 | 2021-06-16T17:49:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, please check if the validation message is getting displayed instead ... |
2,368 | Login HR : P0085 Prabhpreet kaur sample emp code: P3129 P3155 P3116 We have checked manage role player at our end it does not seems any configuration gap. | 12,460 | 5 | 3 | Closed | Surendra Kumar | Module Role Mapping | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-23T16:40:40+05:30 | 2021-05-11T12:48:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12459, Hi Surendra Kumar, We understand that the "Leave Balance Summary Report is not displaying the below empl... |
2,369 | Hi, Request you to help us to locate attachments of critical incident record. Regards, Pinkiiy Raval | 12,461 | 5 | 3 | Closed | Vaishali Raut | Attachment View | Product | Clarification | null | Job Data | null | null | 2021-04-23T16:42:57+05:30 | 2021-05-03T12:44:43+05:30 | vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Please provide us sometimes, we will schedule the session for the reported query and work on the upload o... |
2,370 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, We did settlement of Savneet Trehan and there are two errors in the report: 1. PF is getting deducted in report - how this is coming ? ... | 12,462 | 5 | 1 | Closed | Sonali | tax clarification | Product | Clarification | null | Separation Management | null | null | 2021-04-23T17:09:01+05:30 | 2021-05-12T12:48:17+05:30 | obaidur.khan@bicworld.com, srujana.m@myadrenalin.com, ask.adrenalin@myadrenalin.com | obaidur.khan@bicworld.com, srujana.m@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, We will check this below concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender ... |
2,371 | Hi, Pls reverse the form. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I From: Astrid Lobo Sent: Fr... | 12,463 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-23T17:10:15+05:30 | 2021-05-08T18:49:16+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, We understand that you are unavailable to provide remote session now. Please let us know once you are available, we will connect and proceed with the requested cleanup. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8... |
2,372 | Forms pending for approval – 1048 ^ Yatin Babulal Nathalal No values are coming – This issue is repeatedly coming | 12,464 | 5 | 2 | Closed | Varun Kumar S | Payroll not yet handover to support | Product | Clarification | null | Tax | null | null | 2021-04-23T17:16:59+05:30 | 2021-05-11T09:48:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, The reported query has been related to the Payroll which has not yet handed over to the Support ... |
2,373 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls reverse. Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: Astrid Lobo <astrid.lobo@godrejagrovet.com> Sent... | 12,465 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-23T17:23:20+05:30 | 2021-05-08T17:51:03+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage. The employee can submit the same again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,374 | Mr.Ramesh (641) worked on 24.02.2021 during VVIP mvt and unable to Login Biometric. Same was regularized already and he got confirmation mail also for such apply . But still HRIS shows ABSENT. Please do the needful. | 12,466 | 5 | 3 | Closed | Senthil kumar M S | AR is raised out of hi shift timings | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-23T17:39:51+05:30 | 2021-05-11T12:48:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, As discussed over the call, Employee shift starts after Afternoon 3 to night 11:00 Pm . Emp... |
2,375 | Pls reverse. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai - 400079 I India I From: Astrid Lobo Sent: Friday, April 23, ... | 12,467 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-23T17:41:20+05:30 | 2021-05-08T17:51:04+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage. The employee can submit the same again for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,376 | Hi, We are trying to upload the bulk offer upload file in UAT but it shows error. Request you to do the needful at the earliest. Attachment for your reference. Regards, Pinkiiy Raval | 12,468 | 5 | 3 | Closed | Vaishali Raut | Product Issue | Product | Patch Deployment | null | Offer Management | null | null | 2021-04-23T17:44:56+05:30 | 2021-05-19T15:49:46+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, As per the reported query, we understood that you are not able to do the bulk offer upload in system. Ple... |
2,377 | Resignation reminder is not functional - 6072 Pending with 6074 -Ajay Kumar Mishra No reminders triggered from 20th 23rd. | 12,469 | 5 | 3 | Closed | Varun Kumar S | Workflow has to be configured for intimation | Product | Configuration | null | Separation Management | null | null | 2021-04-23T18:04:03+05:30 | 2021-05-11T12:48:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As per the reported query, we understood that the resignation reminders are not triggered in sys... |
2,378 | Dear Madam, employee is not added with Transfer leaves. please do the needful Transfer effective date is 1st Feb 21. EM ID: 2593 Regards, Sowmy | 12,470 | 5 | 3 | Closed | Sowmya | Transfer leave has been credited | Product | Clarification | null | Employee Information | null | null | 2021-04-23T18:08:40+05:30 | 2021-04-24T11:37:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12412, Hi Sowmya, We have checked, 04 Feb 20... |
2,379 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check the below not able to in front end. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th ... | 12,471 | 5 | 1 | Closed | Rishi Ranka | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-23T18:17:37+05:30 | 2021-05-12T21:49:35+05:30 | sarfraaz.siddiqui@groupm.com, ask.adrenalin@myadrenalin.com, pradeep.kumar1@groupm.com | sarfraaz.siddiqui@groupm.com, ask.adrenalin@myadrenalin.com, pradeep.kumar1@groupm.com | pradeep.kumar1@groupm.com | null | null | Software Problem | Hi Rishi, We understand that bank details have moved to failed transaction. We will share the connection shortly and work on it. Regards, Judhistira.M, Hi, Please share the connection. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, An... |
2,380 | Hi, Employees (11615, 11625 and 11604) are filling their "Associate On-Boarding" form completely, however still the same is not getting submitted due to below error. Besides every form Green tickmark is also appearing. - Fill the pending form details Attaching screenshot of 1 case FYR Thanks, Rashmi D | 12,472 | 5 | 4 | Closed | Rashmi Deshpande | Form name changed as per customer's form name.
"Associate details" instead of "Employee details". | Product | Data Correction | null | Employee Information | null | null | 2021-04-23T18:30:23+05:30 | 2021-04-23T23:28:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As discussed, please join the below zoom link. https://us02web.zoom.us/j/88678287772?pwd=S1BhdUZhO... |
2,381 | Hi Team, Request you to confirm on the audit trail report for Santonu Ghosh (AIE-1213) leave and attendance for approvals. Or let me know how I can download this report form system. Regards, Dilshad Saifi | 9627952007 Dilshad.saifi1@amway.com | 12,473 | 5 | 3 | Closed | Dilshad Saifi | clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-23T18:44:38+05:30 | 2021-05-13T10:54:55+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Dilshad Saifi, Please check the below two reports for the Leave and AR approvals. Leave Ledger - This rep... |
2,382 | Please see the screenshot as error code is showing in Let OUT screen for employee (Ramesh - 641) | 12,474 | 5 | 3 | Closed | Senthil kumar M S | V009900 key mesege is not available, now insereted | Product | Clarification | null | Tax | null | null | 2021-04-23T18:47:45+05:30 | 2021-05-11T12:48:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12466, Hi Senthil kumar M S, As per the query ,We have verified that and identified that Message Key V009900 is ... |
2,383 | Tax computation sheet is download for the month. March month Computation sheet need to be merged with Form16. Here the problem is employees resigned prior to March will not appear in March month file. Need solution for this. | 12,475 | 5 | 3 | Closed | Senthil kumar M S | TCS should be generated with the date as Last working date | Product | Clarification | null | Tax | null | null | 2021-04-23T18:48:31+05:30 | 2021-05-18T17:49:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12474, Hi Senthil kumar M S, As per the query , we have understood that for INACTIVE employees you need fetc... |
2,384 | For APL03235 ^ SYED FAIZ AHMED Confirmation forms are coming for approval let us know the workflow tracker how it is coming | 12,476 | 5 | 3 | Closed | Vidyasagar | approver was regional facilitator earlier and as per workflow the transactions moved to him. | Product | Configuration | null | Employee Information | null | null | 2021-04-23T19:23:20+05:30 | 2021-05-11T10:48:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis we understood that the mentioned approver APL03235 was Regional HR earlier in 2020 an... |
2,385 | Dear Madam, we are unable add covide special leaves to the employee 66693. his name is not seen in Leave balance adjustment TAB. please do the needful. Regards, Sowmya | 12,477 | 5 | 3 | Closed | Sowmya | Below-reported employee location: Ramganjmandi is not mapped in the "Special Leave for Covid-19" leave type in the leave configuration form. | Product | Clarification | null | Employee Information | null | null | 2021-04-23T20:55:32+05:30 | 2021-04-24T13:30:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12470, Hi Sowmya, We have checked the below-... |
2,386 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We request your support to guide on the FY-21-22 Goal setting calendar creation Thanks Balaji.Damodaran | Human Resources | Intell... | 12,478 | 5 | 1 | Closed | Balaji Damodaran | PMS initiation for 2021_2022 | Product | Service Request | null | Performance Management | null | null | 2021-04-23T20:56:53+05:30 | 2021-05-09T10:49:19+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As discussed we have connected with you and guided you to initiate PMS for 2021-2022 year in UAT. Post verifying in UAT the same is configured in live server also. Kindly check and ket us know the feedback. Regards, Jayakrishnan. N Product Support |
2,387 | Dear Madam, we are unable add covide special leaves to the employee 77229. his name is not seen in Leave balance adjustment TAB. please do the needful. Regards, Sowmya | 12,479 | 5 | 3 | Closed | Sowmya | Below reported employee location is not mapped for this leave "Special Leave for Covid-19" . | Product | Clarification | null | Employee Information | null | null | 2021-04-23T20:58:27+05:30 | 2021-04-24T13:29:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12477, Hi Sowmya, We have checked, below r... |
2,388 | Mobile app issue while approving the entries from HoD login - 1043 - Arvind Saksena Example _ 2030 | 12,480 | 5 | 3 | Closed | Varun Kumar S | dynamic approval click event happening without giving time for refreshing the page | Product | Clarification | null | null | null | null | 2021-04-23T21:03:39+05:30 | 2021-05-11T13:49:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As requested earlier, kindly share the Date and Time when the reported error has occurred. It wi... |
2,389 | Hi, Horizontal Tax computation report for RHDFCL is not generating. Pls chk and confirm urgently | 12,481 | 5 | 3 | Closed | Rekesh Prasad | null | null | null | null | null | null | null | 2021-04-24T10:12:15+05:30 | 2021-04-24T13:09:58+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets |
2,390 | Dear Jayakrishnan, Request you to check the yellow marked Bonus which we have not released to Muthukumar for FY 2021-22. [cid:image004.png@01D738F5.130ED0C0] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Priv... | 12,482 | 5 | 1 | Closed | Roseline Judia | formula change | Product | Configuration | null | Tax | null | null | 2021-04-24T10:33:20+05:30 | 2021-05-13T17:50:22+05:30 | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | sivas@efl.global, gsujatha@efl.global, naineshg@efl.global, balakumaran.v@myadrenalin.com | null | null | Software Problem | Hi Roseline Judia, We will check the reported query on TCS issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Request you to update the status of below on priority as we have to close the F & F. Thanks & Regards ... |
2,391 | Reverse forms of below employees 900531 Ishwar Mali 010293 Rakesh Utekar | 12,483 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-24T10:35:35+05:30 | 2021-05-09T10:49:20+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-24 05:05:35 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,392 | Change manager as Bikram and reverse form again 900049 Umakant Yadav | 12,484 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-24T10:36:58+05:30 | 2021-05-09T10:49:20+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-24 05:06:58 UTC, Hi Gyanamayee, As informed, after reversal of the form yesterday, it has been approved by "Bikram Das" only around 8:40 PM. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 80722501... |
2,393 | Where is the Annual review form of "707546 - Suhas Ravindra Advant" | 12,485 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-24T11:06:28+05:30 | 2021-05-09T14:49:36+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-24 05:36:28 UTC, Hi Gyanamayee Swain, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904... |
2,394 | Emp P2356 ^ Chetan Goyal | 12,486 | 5 | 3 | Closed | Surendra Kumar | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-24T11:20:19+05:30 | 2021-04-26T13:39:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, the Employee - P2356 Chetan Goyal has submitted the Self appraisal a... |
2,395 | P2886 ^ Manjeet Singh | 12,487 | 5 | 3 | Closed | Surendra Kumar | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-24T11:56:02+05:30 | 2021-04-26T13:39:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12486, Hi Surendra Kumar, As discussed over call, the Employee - P2886 Manjeet Sigh has submitted the Self Appra... |
2,396 | Dear Team, In Dependent Detail , We need dep, des , location of employee as well as employees dob and while taking report we are getting duplicate name , kindly remove . Regards, Supulaxmi Konar Hr-Operation | 12,488 | 5 | 2 | Closed | Supulaxmi Konar | Added employee details through iReporter Designer. | Product | Data Correction | null | Job Data | null | null | 2021-04-24T12:00:02+05:30 | 2021-05-13T01:51:43+05:30 | archana.guhagarkar@nbhcindia.com | archana.guhagarkar@nbhcindia.com | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you need employee details like Department, Designation, loca... |
2,397 | Kindly run the Absent Week off Holiday schedulers from 21.03.2021 to till date | 12,489 | 5 | 3 | Closed | Vidyasagar | we have executed the attendance schedules from 21 Mar 2021 to 20 Apr 2021. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-24T12:02:43+05:30 | 2021-05-31T12:23:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As per your request, we have executed the attendance schedules from 21 Mar 2021 to 20 Apr 2021. ... |
2,398 | Please move the salary from future to fixed | 12,490 | 5 | 3 | Closed | Vidyasagar | CTC details has been moved | Product | Clarification | null | Pay process | null | null | 2021-04-24T12:03:24+05:30 | 2021-05-09T12:48:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have checked and moved the salary details, for this pay group: AHEL Delhi Staff still in mar mon... |
2,399 | P0090 ^ Sachin Sharma | 12,491 | 5 | 3 | Closed | Surendra Kumar | Chrome & IE mismatch | Customization | Patch Deployment | null | Performance Management | null | null | 2021-04-24T12:32:52+05:30 | 2021-04-26T13:39:06+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12487, Hi Surendra Kumar, We will check the reported query on PMS rating disappears after saving and will share ... |
2,400 | P2304 ^ Mahendiran M | 12,492 | 5 | 3 | Closed | Surendra Kumar | Chrome & IE mismatch | Customization | Clarification | null | Performance Management | null | null | 2021-04-24T12:42:03+05:30 | 2021-04-26T13:38:38+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12491, Hi Surendra Kumar, We will check the reported query on PMS isssue and will share the updates with you sho... |
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