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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2,401 | P2594 ^ Abanti Kumar Mishra | 12,493 | 5 | 3 | Closed | Surendra Kumar | Chrome & IE mismatch | Customization | Clarification | null | Performance Management | null | null | 2021-04-24T12:51:56+05:30 | 2021-04-26T13:38:18+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12492, Hi Surendra Kumar, We will check the reported query on PMS post saving rating become disappear and will s... |
2,402 | Maximum users getting error as attached ; kindly check what is the error. It can be checked only application side as response comes from application only. | 12,494 | 5 | 3 | Closed | Surendra Kumar | Cloud Team solution | Product | Clarification | null | Security | null | null | 2021-04-24T12:56:02+05:30 | 2021-05-12T11:49:21+05:30 | pratap.singh@ext.pnbhfl.com | pratap.singh@ext.pnbhfl.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12493, Hi Surendra Kumar, As discussed internally, the Application Cloud server may be slow and they have rectif... |
2,403 | P1996 ^ Supratim Roy | 12,495 | 5 | 3 | Closed | Surendra Kumar | Chrome version Problem. | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-24T13:07:05+05:30 | 2021-04-26T13:20:44+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12494, Hi Surendra Kumar, As discussed over call, we will check the below employee - P1996 ^ Supratim Roy & P2... |
2,404 | Made changes in CTC details of employees but the same is not reflecting in Salary Register. | 12,496 | 5 | 4 | Closed | Rekesh Prasad | We have moved the CTC details from the future to fixed tables. | Product | Service Request | null | Salary | null | null | 2021-04-24T13:11:01+05:30 | 2021-05-09T15:49:00+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12481, 40511,59394,60819,61342,62670,62927, Hi Rekesh Prasad, We have moved the CTC details from the future to fi... |
2,405 | Dear Madam, below employee is unable to raise March leaves. it is giving an error that Past period negative balance is not allowed. EM ID: 263,166. Regards, Sowmya | 12,497 | 5 | 3 | Closed | Sowmya | for this employee:263 doesn't have the leave balance. Due to that system is showing validation.
This employee:166 has zero leave balance. Please ask the employee to raise the leave. | Product | Clarification | null | Employee Movement | null | null | 2021-04-24T13:34:31+05:30 | 2021-05-11T20:49:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12415, Hi Sowmya, We have checked, for this ... |
2,406 | Dear Madam, for the employee 101356,101357,98729. Please find the Screenshot where the Special Leave for Covid was raised for 1st April to 6th April 2021. But 2nd April is Showing as LOP. Regards, Sowmya | 12,498 | 5 | 3 | Closed | Sowmya | Clarification in leave data. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-24T14:06:04+05:30 | 2021-05-11T20:49:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12176, Hi Sowmya, We have checked, emplo... |
2,407 | P1486 ^ Praful Narayan Narkar | 12,499 | 5 | 1 | Closed | Surendra Kumar | Queue not rejected transaction got failed. | Customization | Service Request | null | Goal Management | null | null | 2021-04-24T14:47:54+05:30 | 2021-05-11T13:49:05+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12495, Hi Surendra Kumar, We understand that the Employee - P1486 ^ Praful Narayan Narkar goal setting is reject... |
2,408 | Reverse forms of below employees. 900373 Sachin Dhule 900579 Shunny Kumar 700364 Ashok Sarkar 702747 Kumar K 712517 Vishal Chauhan 010046 Vijay Bhoir 900560 Gopi K 900003 T.H.Harisha | 12,500 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-24T14:56:24+05:30 | 2021-05-09T14:49:37+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-24 09:26:24 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,409 | Generate & share the below reports to Astrid, and remove a list of employees from the report before sharing. Goals Summary report All score | 12,501 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-24T14:59:38+05:30 | 2021-05-09T14:49:37+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-24 09:29:38 UTC, Hi Gyanamayee, We have shared the attached reports via email to Astrid as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,410 | PMS Goal Reinitialization to be enabled for me | 12,502 | 5 | 3 | Closed | Surendra Kumar | Clarification | Product | Service Request | null | Goal Management | null | null | 2021-04-24T15:16:50+05:30 | 2021-05-12T10:49:18+05:30 | pratap.singh@ext.pnbhfl.com | pratap.singh@ext.pnbhfl.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We need to discuss this issue in details for the PMS Goal Reinitialization to be enabled over c... |
2,411 | Reverse forms 900174 Adiprakash H S 900438 Taran Sandhu 900378 Manash Protim Doley | 12,503 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-24T16:14:48+05:30 | 2021-05-09T16:48:40+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-24 10:44:49 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,412 | Reverse below forms EDP Username 333828 Vedesh Purohit 333485 Pramod Kumar Swain (goals score to reduce and Overall GCF to be Meets) 22001 Susant Kumar Sahoo | 12,504 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-24T16:22:19+05:30 | 2021-05-09T16:48:41+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-24 10:52:19 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,413 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Adrenalin Team, For last 2-3 days we are not getting Resign report including below case. Kindly check the same on immediate basis. Pallavi HR... | 12,505 | 5 | 2 | Closed | Pallavi Karekar | he schedulers have skipped on 21st & 23rd, during analysis we found that the Adrenalin services were shut down around 11:20 PM and started back around 4:30 AM the next day morning. | Product | Clarification | null | Separation | null | null | 2021-04-24T16:56:44+05:30 | 2021-05-11T13:49:06+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, abhijeet.wagle@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Clarification | Hi Pallavi, Tried reaching you to understand the exact report name in which the employee is not reflecting. Request you to please call us back on 9047106688/8072250167 once you are available. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688... |
2,414 | Dear Concern, This is to draw your kind attention that one employee's (Emp Code 21219) Conveyance Reimbursement Balance shows less in his eligibility for the month of April-2021. Instead of Rs.3000/- It is showing Rs.2000/- . Kindly do the needful. | 12,506 | 4 | 3 | Resolved | Parth Patel | Employee having LOP hence it is showing less value in the reimbursement | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-24T17:58:11+05:30 | 2021-04-30T11:40:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, We will connect and check on this issue to find the reason of balance showing incorrect. Tha... |
2,415 | We are facing the issue in pay process for Bangalore Apprentices | 12,507 | 5 | 4 | Closed | Vidyasagar | component description in formula | Product | Configuration | null | Salary | null | null | 2021-04-24T22:21:55+05:30 | 2021-05-11T10:48:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post analysis after taking the connectivity yesterday, we understood that the component ACESI Gros... |
2,416 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate goal setting for all nurses and caregivers from Pyramids. Example: Employee no. 5292 Thanks, Kritika [cid:... | 12,508 | 5 | 1 | Closed | KRITIKA KUMAR | goal enabled | Product | Configuration | null | Performance Management | null | null | 2021-04-25T10:42:48+05:30 | 2021-05-11T15:49:32+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, manuel@phs.ae | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, manuel@phs.ae | amit.sangha@abaninvestment.com, manuel@phs.ae | null | null | Service Request | null |
2,417 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Please move the below staff as well to KPIs (wrongly mapped to Competencies instead of KPI), please move their positions so that any fu... | 12,509 | 5 | 1 | Closed | Amit Sangha | Goal enabled | Product | Configuration | null | Salary | null | null | 2021-04-25T11:57:15+05:30 | 2021-05-11T15:49:33+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, kritika.kumar@abaninvestment.com | venkateswaran.c@myadrenalin.com, kritika.kumar@abaninvestment.com | null | null | Clarification | null |
2,418 | HI Mani, May you please add below sector in the airfare master? Adult Child Infant 4298 Tamarapalli Narasimha Acharyulu RAK-Hyderabad 1666 1566 109 [cid:image585914.PNG@8a9f8e8c.4a8fa552]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Com... | 12,510 | 5 | 1 | Closed | Elton Dasilva | fare has been updated | Customization | Data Correction | null | Salary | null | null | 2021-04-25T12:02:09+05:30 | 2021-05-11T14:50:23+05:30 | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com, prameela.f@myadrenalin.com | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com, prameela.f@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | ?Hi Elton, Below fare has been added for 2021. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravana... |
2,419 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team I am trying to upload this cheque. Getting this error [cid:image001.png@01D739D7.E40A2160] Thanks Sonali This message (including any ... | 12,511 | 5 | 1 | Closed | Sonali Srivastava | data correction in queue detail | Product | Clarification | null | Employee Information | null | null | 2021-04-25T13:36:00+05:30 | 2021-05-11T13:49:06+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, Confirm whether this employee is the Reemployed case and also attach the pan number to clear the data for the old employee code. Abirami K , Hi Abirami This is not a reemployed case. Pls note employee didn’t attach the cheque copy. So I rejected it. When employee is trying to upload ... |
2,420 | Hi Mani, Please update joining date for below employee to 13th Sep 2020. 5448 ^ Asma Musse Farah [cid:image1dc23a.PNG@b8df06cd.49aada91]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image63eafa.PNG@b538d443.4a9de5db]<https://www.linkedin.com/company/aban-invest... | 12,512 | 5 | 1 | Closed | Elton Dasilva | DOJ change | Product | Service Request | null | Salary | null | null | 2021-04-25T14:18:48+05:30 | 2021-05-11T15:49:33+05:30 | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, amit.sangha@abaninvestment.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, amit.sangha@abaninvestment.com | null | null | Service Request | resolved [cid:image53818f.PNG@250fdc04.44a40f22]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image712317.PNG@8f2b429a.4295b9a8]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM ELTON DASILVA Sr. Compensation & Benefits Office... |
2,421 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sarvanan, Please provide goal setting access to all the Technical engineers from across the group including Mustafa Karim. Thanks, Kritika ... | 12,513 | 5 | 1 | Closed | KRITIKA KUMAR | goal enabled | Product | Service Request | null | Performance Management | null | null | 2021-04-25T16:30:14+05:30 | 2021-05-11T15:49:34+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, elton.dasilva@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, elton.dasilva@abaninvestment.com | amit.sangha@abaninvestment.com, elton.dasilva@abaninvestment.com | null | null | Service Request | null |
2,422 | Please enable the attendance integration for April 2021 | 12,514 | 5 | 3 | Closed | Josephine G | Done the clarifcation. | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-25T16:41:12+05:30 | 2021-05-11T11:54:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Requesting you to give a brief note on the reported concern., Hi Josephine G, As requested w... |
2,423 | Have included perquisites for Employee codes - 10001, 10002 & 11815 but it wasn't taken into consideration for Tax calculation Since they are directors of the organization perquisites need to be included for the same. And pl let us know where we can contribute for NPS | 12,515 | 5 | 3 | Closed | Josephine G | Need more information. | Product | Configuration | null | Salary | null | null | 2021-04-25T17:03:49+05:30 | 2021-05-12T19:50:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, As requested we will check the perquisites detais of the mentioned employees and update you on th... |
2,424 | While doing pay process for newly created pay group FTE, we are getting error. Please check and rectify the error. | 12,516 | 5 | 4 | Closed | KARTHIKEYAN. K | Aletr script after patch deployement is missed. | Product | Patch Deployment | null | Pay process | null | null | 2021-04-25T21:17:35+05:30 | 2021-05-01T12:50:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, As per the query , We have understood that for the newly created pay group pay process is not happening. Ple... |
2,425 | How to upload Designation and Grade in HRMS | 12,517 | 5 | 3 | Closed | Divya N | data upload suggested | Product | Clarification | null | Setup HRMS | null | null | 2021-04-26T08:13:16+05:30 | 2021-05-11T10:48:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, For the reported query, 1. Navigate to Designation Master in system to create the new designatio... |
2,426 | Hi, 7517_Shahbaz Khalil his NDC is cleared by everyone still facing error in Final Closure. Refer attached screenshot. | 12,518 | 5 | 3 | Closed | Rashmi Deshpande | Resignation pullback pending for approval | Product | Data Correction | null | Separation | null | null | 2021-04-26T09:09:37+05:30 | 2021-04-26T12:18:04+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As discussed, please join below zoom link, https://us02web.zoom.us/j/82185643643?pwd=YTZPcHpCZzhCR3... |
2,427 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, I am not able to updte below employee contact details in HRIS. Please resolve the issue. Sr. No. Employee code Name DOB DOJ Re-em... | 12,519 | 5 | 1 | Closed | Manoj Tiwari | Clarification. | Product | Clarification | null | Employee Information | null | null | 2021-04-26T09:17:29+05:30 | 2021-05-11T14:50:23+05:30 | judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, monali.more@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, monali.more@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | monali.more@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | null | null | Clarification | Hi Manoj, We understand that you are unable to update contact details of below employee. We will check and update you on the status shortly Regards, Judhistira.M, Hi Manoj, As discussed, OU Mapping was missing in Manage role player for below employee. Hence you were unable to access record resignation. As i... |
2,428 | Hi, Payroll Processed for April 21 but new Joiners salary not reflecting in salary register who joined BIAL on 19th April 21. Screen shot of the salary ledger attached for your reference. Pls do the needful. Regards, Pradeep | 12,520 | 5 | 4 | Closed | Pradeep Kumar Swain | Done the changes. | Product | Data Correction | null | Salary | null | null | 2021-04-26T09:23:21+05:30 | 2021-04-26T14:39:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 Edg/90.0.818.46 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pradeep Kumar Swain, As requested we will check the mentioned 3 employee salary details and ... |
2,429 | Dear Team, We are facing error in Tax Computation sheet Generation error in OESL company. Attached screen shot for your Immediate Reference and requested to address the at same please. | 12,521 | 5 | 4 | Closed | Saravanan M | TCS can be generated after payslip is confirmed | Product | Clarification | null | Tax | null | null | 2021-04-26T09:23:41+05:30 | 2021-05-06T17:04:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/491817976 Thanks and regards Rumana Nasreen Akbar Al... |
2,430 | Hi, Not received any email from Adrenalin regarding user activation to new CSP portal . Regards, Deeraj Devadas| Makino India Private Ltd | Tel:(O)<Tel:%28O%29> +91-80-67419500 | Tel:(D)<Tel:%28O%29> +91 6741 9552 | Mobile: +91 9972306521| Deeraj@makino.co.in<mailto:Deeraj@makino.co.in> No.11, EPIP, Whit... | 12,522 | 5 | 1 | Closed | Deeraj | clarification | Product | Clarification | null | Application Access Management | null | null | 2021-04-26T09:49:28+05:30 | 2021-05-13T12:49:07+05:30 | null | null | null | null | null | Clarification | Hi Deeraj, We will check with team and provide you the USER ID and PASSWORD to New supporting tool login, Hi Deeraj, As discussed over call, Activation mail is sent . Kindly check the same and try to login from your end.Please Revert us in case of any assiatance. |
2,431 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Kindly chck, employee IJinal-0094s facing below error. Regards Sonali From: Jinal Chauhan <Jinal.Chauhan@artfertilityclinics.com> Sent:... | 12,523 | 5 | 1 | Closed | Sonali Srivastava | Check the mobile number in the personal information. | Product | Clarification | null | null | null | null | 2021-04-26T09:54:09+05:30 | 2021-05-12T11:49:22+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi Sonali Srivastava, Please check the work mobile number is given in the personal details form and update the screenshot. Abirami K, Hi Sonali Srivastava, Please check the mobile number for the reported employee and try to log in to the mobile application and revert us back. Abirami K |
2,432 | P2484 ^ Shoubhik Dutta | 12,524 | 5 | 4 | Closed | Surendra Kumar | Chrome & IE version problem | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-26T10:03:19+05:30 | 2021-04-26T13:26:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, As discussed over call, we are checking in the chrome version - Google Chrome is up to da... |
2,433 | P1698 ^ Abhijeet Madaan | 12,525 | 5 | 3 | Closed | Surendra Kumar | Patch deployment | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-26T10:06:02+05:30 | 2021-05-11T14:50:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12524, Hi Surendra Kumar, We understand that the Competencies has not uploaded for the Employee - P1698 ^ Abh... |
2,434 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Kind Reminder. From: Manoj Kumar Tiwari/NBHC/HR Sent: 24 April 2021 16:27 To: Judhistira Mohanty Cc: Yogesh Deshmukh/NBHC/Procomm Subject: Employee... | 12,526 | 4 | 1 | Resolved | Manoj Tiwari | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-26T10:11:57+05:30 | 2021-04-26T17:10:21+05:30 | yogesh.deshmukh@nbhcindia.com, judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, vikram.jangid@nbhcindia.com, santoshkumar.gupta@nbhcindia.com, meghrajsingh.sihose@nbhcindia.com | yogesh.deshmukh@nbhcindia.com, judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, vikram.jangid@nbhcindia.com, santoshkumar.gupta@nbhcindia.com, meghrajsingh.sihose@nbhcindia.com | yogesh.deshmukh@nbhcindia.com | null | null | Clarification | Hi Manoj, As discussed over the call, below employees' reporting Manager is Mr. Yogesh Kumar Deshmukh(NBHC00581) and previous AR requests of below employees were triggered to Reporting Manager Mr. Yogesh Kumar Deshmukh and approved by him also. As of now, there are no pending AR.. Request you to check and let us know ... |
2,435 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Kind reminder. From: Manoj Kumar Tiwari/NBHC/HR Sent: 24 April 2021 14:06 To: Judhistira Mohanty Cc: Jitendra Chaturvedi/NBHC/HR; Sudhanshu Kumar Si... | 12,527 | 5 | 1 | Closed | Manoj Tiwari | Clarification. | Product | Clarification | null | Security | null | null | 2021-04-26T10:12:17+05:30 | 2021-05-11T11:54:38+05:30 | judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, sudhanshu.singh2@nbhcindia.com, supulaxmi.konar@nbhcindia.com | judhistira.m@myadrenalin.com, ask.adrenalin@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, sudhanshu.singh2@nbhcindia.com, supulaxmi.konar@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com, sudhanshu.singh2@nbhcindia.com | null | null | Clarification | Hi Manoj, As informed earlier, you will be able to access employees as per mapping done in Manage role player, As checked, below employee is belongs to NBHC Enterprices PVT Ltd OU and you are not mapped to this OU in Manage Role Player hence you are unable to access this employee. Dear Supulaxmi, Please... |
2,436 | unable to generate /Download tax computation sheet .Please find attachment | 12,528 | 5 | 4 | Closed | Saravanan M | null | null | null | null | null | null | null | 2021-04-26T10:37:25+05:30 | 2021-04-26T10:39:15+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
2,437 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please let us know how we can update "emergency contact details" of new joiner at the time of offer generation or employee code creation. ... | 12,529 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-26T10:43:02+05:30 | 2021-05-11T13:49:07+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the Emergency Contact Details form can be filled only after the employee has been created , it is not feasible to update while the Offer Creation or Employee creation. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa ... |
2,438 | Dear Madam, employee final closer done but it is seen as transaction pending for approval. EM ID: 74837. Regards, Sowmya | 12,530 | 5 | 2 | Closed | Sowmya | employee's final closure moved to fail due to "Time Our Expired". Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-04-26T11:07:58+05:30 | 2021-04-26T18:37:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12497, Hi Sowmya, We have checked, employee'... |
2,439 | Record Resignation for 123228 was raised and approved by the reporting. However, it is not available in Regional HR approval page and also not available in Final Closure page. Please rectify this issue at the earliest. | 12,531 | 5 | 4 | Closed | Albert D | data struck in queue while approval | Product | Clarification | null | Employee Information | null | null | 2021-04-26T11:08:03+05:30 | 2021-05-11T12:48:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As discussed over the call, Resignation of employee 123228 , while approval from 101457 is failed. ... |
2,440 | P2857 ^ Ramavtar Saini | 12,532 | 5 | 3 | Closed | Surendra Kumar | Patch | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-26T11:16:23+05:30 | 2021-05-11T14:50:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12494, Hi Surendra Kumar, We will check for the Employee - P2857 ^ Ramavtar Saini - Compent not uploaded and upd... |
2,441 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The uploaded data and the downloaded data are different in case of salary upload. In screen it is showing correct but when we are downing th... | 12,533 | 5 | 1 | Closed | Tanuj Mukherjee | The excel uploaded was not in text format. | Product | Clarification | null | Salary | null | null | 2021-04-26T11:17:26+05:30 | 2021-05-12T10:49:19+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Tanuj Mukherjee, As communicated with Ms. Leena, kindly share the CTC Upload file(CTC Upload - ssdl regular) excel file, to verify the same from our end., Thanks & Regards TANUJ MUKHERJEE MANAGER IT 9748387441 [cid:44983cea-5e0b-48b3-a99c-a6e7d19b9e7c] ______________... |
2,442 | P2547 ^ Laxmi Charan Rachakonda | 12,534 | 5 | 4 | Closed | Surendra Kumar | MLM Label mismatch | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-04-26T11:20:35+05:30 | 2021-05-11T11:54:38+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12532, Hi Surendra Kumar, The issue has been rectified and the patch has been deployed for the issue. Please ... |
2,443 | How to lock the Tax declaration Form ??? Since we're freezing the payfile till 25th of April' 2021 but still employees are uploading their investments. To avoid this need to lock the same | 12,535 | 5 | 3 | Closed | Josephine G | provided the clarifaction. | Product | Configuration | null | Tax | null | null | 2021-04-26T11:21:10+05:30 | 2021-05-11T11:54:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Based on your request we have checked and found that the configuration TAX_DECL_SUBMIT_CUTOFF is s... |
2,444 | Dear Team, For below employee unable to update bank account details. As per the user confirmation, employee is not re-hire case. Bank account existing row is not reflecting in application. User trying to update bank account details first time they got error already exists. Kindly check Employee Code- 91154 ... | 12,536 | 5 | 1 | Closed | shishira | Clarification | Customization | Clarification | null | Employee Information | null | null | 2021-04-26T11:21:44+05:30 | 2021-05-12T15:48:32+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, dhivya.v@myadrenalin.com | null | null | Clarification | Hi shishira, We understand that the below employee unable to update bank account details. As per the user confirmation, employee is not re-hire case. Bank account existing row is not reflecting in application. User trying to update bank account details first time they got error already exists We will share t... |
2,445 | Reversal of below listed employees to be done 900453 Dhananjaya R M 333915 G.Raghunatha Rao 900164 Sunil Kumar 700364 Ashok Sarkar 900373 Sachin Ramchandra Dhule 900579 Shunny Kumar 702068 R.Kalaivani 333499 K.S.Soma Sundra 010023 Sunil V. Sawant 900304 Vikash Sharma 010041 Jotiram Jagtap 3335... | 12,537 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-26T11:31:46+05:30 | 2021-05-11T11:54:40+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-26 06:01:46 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,446 | Share below reports to Astrid, Goals summary report All score | 12,538 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-26T11:32:47+05:30 | 2021-05-11T11:54:41+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-26 06:02:47 UTC, Hi Gyanamayee, Please find attached reports shared to Astrid over email as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,447 | Swapnil Baitule P1378 Vipul Dave P0592 Shailendra Gangrade P1138 Shrimi Rastogi P1572 Atish Jadkar P0860 | 12,539 | 5 | 4 | Closed | Surendra Kumar | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-04-26T11:37:43+05:30 | 2021-04-26T13:47:02+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12534, Hi Surendra Kumar, As per the request, we have deleted the goals for the below employees and initiated t... |
2,448 | Hello team, Please create a new reason in the record resignation form. Separation Type: Death Resignation Reason: Death Note: Selecting the above-mentioned reason tool should allow us to close records on weekends as well. For further clarification reach me on 9052417773. Thanks, Varun | 12,540 | 5 | 4 | Closed | Sai Varun Ranga | Done the changes. | Product | Configuration | null | Employee Information | null | null | 2021-04-26T11:49:05+05:30 | 2021-04-29T12:34:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, Based on your request we have enabled the Action reason death in the system and provided the A... |
2,449 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan, The Competency data for below mentioned two employees from Instrumentation department were wrongly uploaded to some other employee... | 12,541 | 5 | 1 | Closed | Kirti Ghule | Backend correction | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-26T11:49:17+05:30 | 2021-05-20T18:51:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, We will check the data of the reported cases and will update you on this. Thanks, Sumithra., Hi Kirti Ghule, We require your input to understand the exact issue and changes which are required from your end for the below employees. Hence, we will connect with you tomorrow as per your request. ... |
2,450 | Dear Team, Actual LWD need to be changed to 18th March 2021 of employee NBHC05990 ^ Gulab Bhau Gaikwad Regards, Supulaxmi Konar Hr-Operation lwd | 12,542 | 5 | 4 | Closed | Supulaxmi Konar | Backend Update. | Product | Data Correction | null | Separation Management | null | null | 2021-04-26T11:52:50+05:30 | 2021-05-11T12:48:46+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, LWD changes have been done for Emp-NBHC05990. Please check and confirm. Reg... |
2,451 | Dear team, I am not able to download the Leave Regularization details report from HRIS. I have been trying since 9 am without any result. Please support. | 12,543 | 5 | 3 | Closed | Sheralyn Racheal Ireland | Reports is getting generated for a year so getting loaded | Product | Clarification | null | Time & Attendance Management | null | null | 2021-04-26T12:00:02+05:30 | 2021-05-11T13:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, As per the reported query, we understood that you are not able to download the leave ... |
2,452 | Dear Team, Getting the below error while trying to upload leave transactions in HRIS. "From Date should be greater than or equal to Current Date while trying to insert" | 12,544 | 5 | 3 | Closed | Sheralyn Racheal Ireland | Allow Past Days is no | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-04-26T12:02:27+05:30 | 2021-04-26T12:38:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12543, Hi Sheralyn Racheal Ireland, For the reported query, please navigate to Leave Configuration and choose th... |
2,453 | For 102151, LOP was cancelled on March for Feb 13 & 14. But it was not calculated on March month Salary as arrear. Please do rectify this issue and kindly ensure arrear salary computed on April Month Salary. | 12,545 | 5 | 4 | Closed | Albert D | no action taken | Product | Clarification | null | Salary | null | null | 2021-04-26T12:02:44+05:30 | 2021-05-11T13:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As informed over the call, we have verified that there is two days of Arrear for this employee and t... |
2,454 | Dear Team, Please re-open the below Employee confirmed F&F AOI1959 Rajdeep Dutta | 12,546 | 5 | 3 | Closed | Madhukara H S | changed confirm settle to N | Product | Clarification | null | Separation Management | null | null | 2021-04-26T12:06:49+05:30 | 2021-05-11T17:53:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Kindly join this session https://fastsupport.gotoassist.com/301386085, Hi Madhukara H S, As discussed over the call, We have chan... |
2,455 | Dear team, Please find attached. Internal system error is shown in approval page. Please check and resolve the same. Ecode : N01387, N01221,N01521 | 12,547 | 5 | 4 | Closed | Mahesh R | incorrect data provided from approver end.
Instead of numeric value in the what and how column, approver provided the characters | Product | Clarification | null | Performance Management | null | null | 2021-04-26T12:10:20+05:30 | 2021-04-30T10:57:50+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets |
2,456 | HI Had raised AR on 15-Apr But its not going for Approval cant find that entry in Pullback Transaction from Also Looking Forward for your Kind Support Thanks | 12,548 | 5 | 4 | Closed | Vinoth Kumar | Removed the queue data | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-26T12:13:10+05:30 | 2021-07-02T13:41:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, We will initiate the session and check on the above-reported concern please provide us a tim... |
2,457 | we had onboarded Rajat Juneja Head for Business Transformation despite his activities being done his name if not reflecting in employee creation can you please check as we need to create his code today | 12,549 | 5 | 3 | Closed | Surendra Kumar | P3103 | Product | Clarification | null | Employee Information | null | null | 2021-04-26T12:26:32+05:30 | 2021-05-11T19:52:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, While checking with the Employee creation form through our Admin Login - 1000, the candidate is... |
2,458 | Need to create a New workflow for Employee creation. Tried to do that but nable to see the changes | 12,550 | 5 | 3 | Closed | Vinay Dandeli | Clarified on the user group mapping | Product | Clarification | null | Manage Employees | null | null | 2021-04-26T12:29:21+05:30 | 2021-05-11T14:50:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinay Dandeli, As per our session, we have modified the workflow definition master for employee creation and a... |
2,459 | For APL16394 Increment is given 1000 Rupees WEF from 21.03.2021 and he is having LOP of 2 days in March 2021 now System is calculating the Arrear as 218 We need clarity on it how the calculation is calculated It should be 267 for 8 days 333 for 10 days Let us know the Calculation at the earliest | 12,551 | 5 | 4 | Closed | Vidyasagar | issue addressed | Product | Patch Deployment | null | Salary | null | null | 2021-04-26T12:43:40+05:30 | 2021-05-12T10:49:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will analyze the query raised on Arrears getting calculated wrongly for the shared employee, we ... |
2,460 | Hi Team, I have raised the Ticket #: 329128. Please check and revert. Regards, Selina Gilani Payroll | Human Resource [cidimage001.png@01D6F985.4BF0FEE0]<https://my.eclinicalworks.com/eCRM/portal/home.jsp#q=YXBwLmxvYWRQYWdlKCdtb2R1bGVzL3NhZmV0eS1zZWN1cml0eS1jb21wbGlhbmNlL2Fkdmlzb3J5LWRhc2hib2FyZ... | 12,552 | 5 | 1 | Closed | Selina A. Gilani | Change request/data correction | Product | Data Correction | null | Separation | null | null | 2021-04-26T12:49:28+05:30 | 2021-07-12T15:53:08+05:30 | null | null | null | null | null | Clarification | Hi Selina A. Gilani, As reported query says, LWD changes required for an employee hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Selina A. Gilani, Based on your request, we have changed the last worki... |
2,461 | For 101006, when we tried to pullback the resignation, it went to Failed transaction. We tried reprocessing it, but it is not getting resolved. Kindly resolve this issue. | 12,553 | 5 | 4 | Closed | Albert D | CLarification | Product | Clarification | null | Separation Management | null | null | 2021-04-26T12:50:02+05:30 | 2021-05-11T14:50:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As informed the record is now reflecting properly and is pending with 101046.Kindly check the same an... |
2,462 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, I am not able to update Ajit Behera -NBHC05276 record resignation in HRIS. Please check and confirm. Rgds Manoj Tiwari From: Soumitr... | 12,554 | 5 | 1 | Closed | Manoj Tiwari | Clarification. | Product | Clarification | null | Security | null | null | 2021-04-26T13:00:51+05:30 | 2021-05-11T14:50:30+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com | null | null | Clarification | Hi Manoj, As discussed, OU Mapping was missing in Manage role player for Emp-NBHC05276. Hence you were unable to access record resignation of Emp-NBHC05276. As informed earlier, if you are unable to access a particular employee then please check the mapping in Manage role player form and confirm if you are the ro... |
2,463 | Pay process is stuck in 60% and not moving ahead. Please check | 12,555 | 5 | 4 | Closed | Senthil kumar M S | DB scheme is amrked as DB_owner insetad of DBO | Product | Clarification | null | Pay process | null | null | 2021-04-26T13:16:32+05:30 | 2021-05-11T18:49:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12475, Hi Senthil kumar M S, As discussed over the call, We have understood that pay process is stopped near 60... |
2,464 | Dear Vijay, As discussed please reset my UAT Password and confirm. [cid:image003.png@01D73A9E.80C273B0] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Address: BIC-Cello (India) Pvt. Ltd. (Formerly- Cello ... | 12,556 | 5 | 1 | Closed | Sonali | PWD RESET | Product | Clarification | null | Employee Information | null | null | 2021-04-26T13:17:42+05:30 | 2021-05-11T13:49:09+05:30 | vijayan.g@myadrenalin.com | null | null | null | null | Clarification | Hi Sonali, As discussed over the call, Kindly user the below user id and PWD to UAT, Userid: AES01 PWD: adnet2009 company: Cellout Thanks and Regards Vijayakumar k |
2,465 | Hi Srujana, I have uploaded CTC of few employees after cut off date. Kindly help me with moving revised CTC in current month payroll. PFB employee codes: 803524 803667 805042 890892 890997 801909 890929 891019 891022 815123 Best Regards Harsha Jaikalyani Executive - Compensation & Benefits Mobile (... | 12,557 | 5 | 1 | Closed | Sonali | CTC details has been moved | Product | Service Request | null | Salary | null | null | 2021-04-26T13:21:21+05:30 | 2021-05-11T13:49:09+05:30 | srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, harshaj.service_provider@bicworld.com | srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, harshaj.service_provider@bicworld.com | obaidur.khan@bicworld.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | Dear Harsha, We have checked one employee:815123 details are available in future tables. Now we have moved to transactions to current tables. Remaining employees CTC details has been moved. Request you to re-check and confirm for further analysis. ? Thanks & Regards, Srujana.M. "I am keen to know if y... |
2,466 | SSRS Report Not Generated and Blank Screen reported. Requested to address the same at the earliest.. | 12,558 | 5 | 4 | Closed | Saravanan M | Access Removed | Product | Clarification | null | Payroll Management | null | null | 2021-04-26T14:17:49+05:30 | 2021-05-06T17:02:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We request you to please check whether the report is getting generated through Easy Search Bar in system or not. Please check and updat... |
2,467 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Gowtham, Case was tagged as Death under employee deactivation to do it as Inactive.(screenshot below for done successfully) However it is still... | 12,559 | 5 | 3 | Closed | Pallavi Karekar | Report logic changed & Product bug as well | Customization | Patch Deployment | null | Separation | null | null | 2021-04-26T14:42:06+05:30 | 2021-05-12T14:49:48+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com, ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com, gowtham.n@myadrenalin.com | null | null | Software Problem | Hi Pallavi, As informed, the submitted Employee Deactivation had moved to failed transaction due to an empty Relieving date. As suggested by you, we have updated the same as "23rd April 2021" and re-processed the deactivation and the employee is now inactive. Please check the reports now and confirm. Mean... |
2,468 | Hi team, pls provide full PMS Access to Employee ID 11886 Pls do it asap | 12,560 | 5 | 3 | Closed | Malini N | access provided | Product | Configuration | null | Performance Management | null | null | 2021-04-26T14:44:20+05:30 | 2021-04-28T14:44:06+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi team, pls provide all the access available for 11942 to 11886 as well, Hi Malini N, During a che... |
2,469 | Dear Team, Kindly hold the salary of the below mentioned employee. S/No Emp No Emp Name Month NET PAY 1 09478 Tejaswi Mar.19 15,889.00 Regards Abhishek 8240332855 | 12,561 | 5 | 4 | Closed | Argha Ghosh | SALARY HOLD | Product | Data Correction | null | Salary | null | null | 2021-04-26T14:46:16+05:30 | 2021-05-11T14:50:31+05:30 | abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, The below employee we have to hold the salary from our end, Kindly check your... |
2,470 | Dear Mani, I have cancelled backdated unpaid leave and applied annual and unpaid leave with correct dates. May you please update it so it can be effected in April payroll. EI 236 4435 Rajesh Yadav Electrical Fitter [cid:imagee47478.PNG@644b37d2.43864503]<http://www.abaninvestment.com> ABAN ... | 12,562 | 5 | 1 | Closed | Elton Dasilva | data correction | Product | Data Correction | null | Salary | null | null | 2021-04-26T14:48:13+05:30 | 2021-05-11T15:49:35+05:30 | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | resolved [cid:image3e8ccb.PNG@7394930a.428db3d7]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image5eb763.PNG@5352f4d6.4b824dcb]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMENT.COM ELTON DASILVA Sr. Compensation & Benefits Officer ... |
2,471 | For the enclosed set of employees, City is wrongly updated in Adrenalin. I have mentioned the actual City as "New City" in the file. Kindly map accordingly. | 12,563 | 5 | 4 | Closed | Albert D | city change | Product | Data Correction | null | Employee Information | null | null | 2021-04-26T14:51:19+05:30 | 2021-05-11T17:53:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per your request ,We have verified the city mapped to these employees . Only two of them had the d... |
2,472 | Dear Dhivya, As Disscussed please do the needful | 12,564 | 5 | 3 | Closed | Tirupathiraju | procedure deployed froM APL, additional column added | Product | Patch Deployment | null | Salary | null | null | 2021-04-26T14:56:29+05:30 | 2021-04-27T16:46:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Please provide us few minutes, currently we are working on Arrears issue of APL. Also we doesn't... |
2,473 | Hi, We want a survey to be initiated on HRMS to capture how many of our employees have taken the Covid vaccine. Below are the two questions: · Have you taken the Covid vaccine ? o Yes o No · If Yes, which dose have you taken till date o First Dose o Second Dose We need to check first how this... | 12,565 | 5 | 3 | Closed | Rashmi Deshpande | Clarification | Product | Service Request | null | Employee Information | null | null | 2021-04-26T15:09:23+05:30 | 2021-05-18T19:49:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande, We understand that you need to create a survey. We tried reaching you to connect on this but t... |
2,474 | Hi Team, We are not able to update attached employees bank details in the system. Error- "Record already exist in the system" Regards Kirtesh Kaushik 7073535666 | 12,566 | 5 | 2 | Closed | Kirtesh Kaushik | Clarification. | Product | Data Correction | null | Employee Information | null | null | 2021-04-26T15:12:12+05:30 | 2021-05-11T19:52:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We understand that you are unable to update bank details for attached employees. We will check and... |
2,475 | We have updated the increment for the attached employees, however it shows old value for finance perspective. Attaching the revised increment screenshot. | 12,567 | 5 | 3 | Closed | Senthil kumar M S | Requested to use the CTC details report | Product | Clarification | null | Payroll Management | null | null | 2021-04-26T15:54:10+05:30 | 2021-05-13T09:48:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12555, Hi Senthil kumar M S, We will check the query and update you the status., Hi Senthil kumar M S, We hav... |
2,476 | Goal sheet is updated, but below error after it is approved of Shrimi Rastogi (P1572) | 12,568 | 5 | 3 | Closed | Pratap Singh | Review start Date | Customization | Data Correction | null | Goal Management | null | null | 2021-04-26T16:14:40+05:30 | 2021-05-01T14:43:22+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Goal sheet is updated, but below error after it is approved of Shrimi Rastogi (P1572) We w... |
2,477 | Request if you can reset Goal sheet of Sandeep Yadav P2955, as the employee changed the weightages on his own and now he is unable to submit. screenshot attached. | 12,569 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-04-26T16:18:19+05:30 | 2021-05-01T14:43:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12568, Hi Pratap Singh, Please update if the goals need to be deleted for the Employee - P2955 Sandeep Yadav s t... |
2,478 | Employee Jyoti Vihan ( P2098) unable to submit the goal sheet as submit option is not available here. Screenshot is attached, please check and resolve the same, | 12,570 | 5 | 3 | Closed | Pratap Singh | Patch | Customization | Patch Deployment | null | Goal Management | null | null | 2021-04-26T16:23:13+05:30 | 2021-05-01T14:42:42+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12569, Hi Pratap Singh, We understand that the Employee Jyoti Vihan ( P2098) unable to submit the goal sheet as s... |
2,479 | Dear Sir/Madam, Fyi, Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image65b398.JPG@dc4808aa.43b975c6]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001, India ww... | 12,571 | 5 | 1 | Closed | Pradeepa C T | Clarification in goal setting form. | Product | Clarification | null | Goal Management | null | null | 2021-04-26T16:26:04+05:30 | 2021-05-20T18:51:38+05:30 | shreya.jaiswal@himatsingka.com, srujana.m@myadrenalin.com, saravanan.t@myadrenalin.com, vivekanand.a@myadrenalin.com, annappa.manjappa@himatsingka.com, mahendrakumar.raut@himatsingka.com | shreya.jaiswal@himatsingka.com, srujana.m@myadrenalin.com | shreya.jaiswal@himatsingka.com, srujana.m@myadrenalin.com, saravanan.t@myadrenalin.com, vivekanand.a@myadrenalin.com | null | null | Clarification | Hi Pradeepa C T, We have checked, below reported employee status is 'Trinee'. Hence employee is not eligible for the current goal setting form. Please check and revert for any further clarifications. REgards, Srujana.M, Dear Annappa Sir, Please change Pooja Soni’s status from trainee to confirmed employ... |
2,480 | Dear Team, I am getting below error when I select IIFLWAM Position while creating employee code. Please look into it. [cid:image009.jpg@01D73AB9.F0C545A0] Thanks & Regards, Esha Patil Padwal ----------------------------------------------------------------------------------------------------------------------... | 12,572 | 5 | 4 | Closed | Esha Patil Padwal | URL correction/patch | Product | Data Correction | null | Employee Movement | null | null | 2021-04-26T16:33:59+05:30 | 2021-05-21T21:49:07+05:30 | kalpesh.j@myadrenalin.com, ramchandra.sangodkar@iiflw.com | null | ramchandra.sangodkar@iiflw.com | null | null | Clarification | Hi, This is working now. Thank you for prompt resolution., Hi, Getting the same error on Employee Movement page today. [cid:image001.jpg@01D73C67.E2F16D50] Thanks & Regards, Esha Patil Padwal -------------------------------------------------------------------------------------------------------------... |
2,481 | Hi Greeshma, As discussed, we are unable to get the score as attached in the excel sheet for CIMUM10223 ^ Subrahmanya Sarma Balijepalli in the system Request you get the final appraisal score to 4.53 as per the sheet attached and close the appraisal for him in the system Regards, Ansu Singh | 12,573 | 5 | 3 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-26T16:43:34+05:30 | 2021-05-07T14:18:00+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we have taken the connection. We will check the feasibility and change the same. ... |
2,482 | Reports to be shared to Astrid | 12,574 | 4 | 3 | Resolved | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-26T16:54:15+05:30 | 2021-04-26T17:14:36+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-26 11:24:15 UTC, Hi Gyanamayee, Please find attached reports shared over email to Astrid as requested. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,483 | Please enable the auto leave debit process as suggested by Mr.Raghu Thangaraj I want the salary register should automatically run for 26th of Prevoius month to 25th of current month with all the LOP details (Leaves & Attendance regularization should be captured by default) Each and every time I'm trying to adju... | 12,575 | 5 | 3 | Closed | Josephine G | clarification provided | Product | Configuration | null | Scheduler | null | null | 2021-04-26T16:59:32+05:30 | 2021-05-14T18:50:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, We tried to reach you, during a check, we have found that Auto leave debit process has not enabled... |
2,484 | Hi, User is generated the Report as per the guidance. But the TAX in slip and TAX computation Report having huge difference. we here with attached Two different Groups with Payslips. Please resolve the same and confirm.. | 12,576 | 5 | 4 | Closed | Saravanan M | pay process done before FY | Product | Data Correction | null | Tax | null | null | 2021-04-26T17:01:12+05:30 | 2021-05-10T09:56:16+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12558, Hi Saravanan M, Please provide us sometimes, we will schedule the session and work on the same. We understood that the Tax are calculating exc... |
2,485 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim Khan Please note that employee no. INM0409 is unable to view all employees under status of course schedule form. Please resolve. Snapsh... | 12,577 | 5 | 3 | Closed | Kirti Ghule | Mapping department to role player | Product | Configuration | null | Training Management | null | null | 2021-04-26T17:13:03+05:30 | 2021-05-19T16:49:10+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Kirti Ghule, Based on the query, we understand that all employees are not visible. We will check the scenario and will update you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the conte... |
2,486 | Dear Team, 1)Issue: Request you to kindly delete the Notice Period for below employee Employee ID- 90502 Emp name- Guthula Solomon Raju 2)Issue: Need to delete one relocation allowance provided for the below mentioned employee in HRIS. Emp ID-80062 Emp Name- Kirubakaran . Thanks and Regards, Shishir... | 12,578 | 5 | 1 | Closed | shishira | Data correction | Product | Service Request | null | Employee Information | null | null | 2021-04-26T17:28:12+05:30 | 2021-05-12T16:49:48+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, dhivya.v@myadrenalin.com | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Service Request | Hi shishira, We will share the connection around 10.30 A.M and will check the below points and resolve the same. 1)Issue: Request you to kindly delete the Notice Period for below employee Employee ID- 90502 Emp name- Guthula Solomon Raju 2)Issue: Need to delete one relocation allowance provided for the be... |
2,487 | Suddenly the attached employees are reflecting Salary Hold sheet. But we have not captured so far this month. Can you please check and advise how this is coming up on priority. | 12,579 | 5 | 3 | Closed | Senthil kumar M S | salary is hold is chnaged to YES in history from last year . In master it is not updated . Now Removed the salary hold | Product | Clarification | null | Pay process | null | null | 2021-04-26T17:53:15+05:30 | 2021-05-12T10:49:21+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12567, Hi Senthil kumar M S, As per the query ,We have verified the data . All these employee is marked hold ... |
2,488 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, PFA screen shot, the employee is getting an error on mobile no - 8652299827 while trying to sign up. Regards, Sonali From: Sonali... | 12,580 | 5 | 1 | Closed | Sonali | Mobile clarification | Product | Clarification | null | null | null | null | 2021-04-26T17:59:34+05:30 | 2021-05-12T09:48:40+05:30 | vijayakumar.k@myadrenalin.com, ask.adrenalin@myadrenalin.com | vijayakumar.k@myadrenalin.com, ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi Sonali, As discussed over the call, The below query we have checked with screenshot device id not appear in the gadget, So the alert error throw. Kindly try another gadget and let me know. Thanks and Regards Vijayakumar k |
2,489 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Regards, Shilpa Kumar Assistant Vice President, HR & Admin [cid:image001.png@01D73ABA.485E0BD0] Gate Village 11, Unit 204, Dubai International F... | 12,581 | 5 | 1 | Closed | Shilpa Kumar | test | Product | Clarification | null | Security | null | null | 2021-04-26T18:06:29+05:30 | 2021-04-26T20:08:22+05:30 | ask.adrenalin@myadrenalin.com, priyadharshini.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, priyadharshini.k@myadrenalin.com | priyadharshini.k@myadrenalin.com | null | null | Clarification | null |
2,490 | Emp id: 118622 was waived off his notice pay in final closure but in F&F waive off did not happen and notice pay recovery is happening. please check. | 12,582 | 5 | 3 | Closed | Jery Jose P | Employee waive off days are showed in recovery | Product | Clarification | null | Separation Management | null | null | 2021-04-26T18:13:54+05:30 | 2021-05-22T09:48:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , We have understood that Waive off for employee is not happened prperly . We wi... |
2,491 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Deepan, I am trying to create new employee id for regular employees. The below notification states that I can create more 47 employees however whe... | 12,583 | 5 | 1 | Closed | Shilpa Kumar | data correction | Product | Data Correction | null | Personal Data | null | null | 2021-04-26T18:15:43+05:30 | 2021-05-10T14:04:03+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Shilpa Kumar, Employee contract type was missing and we have updated from back end. Please approve now. Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856 |
2,492 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, 25 April 21 Sunday showing as absent in Hrconnect attendance calendar. Please do needful at earliest. Regards, Nilesh Jaiswa... | 12,584 | 5 | 2 | Closed | Nilesh Jaiswal | Server maintenance shutdown skipped schedulers during that time. | Product | Service Request | null | Scheduler | null | null | 2021-04-26T18:27:00+05:30 | 2021-05-12T10:54:37+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Service Request | Hi Nilesh, The reported concern is due to maintenance activity by your IT team on 25th Apr at 12:36 AM and started again at 7:52 AM only. PFB screenshot for your reference. We have run the scheduler via back end now, and the calendar is reflecting as Weekly off for 25th Apr 2021. Regards, Gowtham. N ... |
2,493 | Dear Team, In employee master this is OPERATIONS_CATEGORY field and front end business relationship is renamed as activity. | 12,585 | 5 | 3 | Closed | Venkatesh | Please keep only one Salary account for an employee | Product | Clarification | null | Organization Structure | null | null | 2021-04-26T18:27:35+05:30 | 2021-05-13T15:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a call and discuss on the below reported query. Regards, Ramachandran J... |
2,494 | Dear Team, I have checked Tax Report "Horizontalics" and found education allowance appearing 4800/- (double) but we have given only 200 monthly in salary breakup and exemption is going accordingly. Kindly check the report so that we may process form 16 without any issue. Thanks & Regards, G... | 12,586 | 5 | 1 | Closed | Anoopsingh | Manually corrected in PA-_TAX_REPORT TABLE | Product | Data Correction | null | Tax | null | null | 2021-04-26T18:28:31+05:30 | 2021-05-15T23:49:20+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, As discussed we are working with Mr.Vikas on employee creation issue and leave balance report issue and once completed we will work on the reported query on education allowance issue in horizontal report and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoops... |
2,495 | Dear Madam, final closer of the employee is done but still the same is seen in final closer TAB. EM ID: 104832. Regards, Sowmya | 12,587 | 5 | 3 | Closed | Sowmya | below reported employee separation moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-04-26T18:39:47+05:30 | 2021-05-12T10:49:22+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12530, Hi Sowmya, We have checked, below rep... |
2,496 | dear Madam, EM ID" 45267 he is unable to raise CL for 26th Mar 21. it is giving an error that Past period negative balance is not allowed. please do the needful, Regards, Sowmya | 12,588 | 5 | 3 | Closed | Sowmya | null | null | null | null | null | null | null | 2021-04-26T18:59:01+05:30 | 2021-04-26T19:55:57+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12497 |
2,497 | Dear Team, Below employee bank details showing already exist.Please resolve the issue. NBHC06278 0 Dipak Mongia G1 Indore Operations 7-Apr-21 [cid:image001.png@01D73ACE.86000060] From: Supulaxmi Konar/NBHC/HR Sent: 26 April 2021 14:45 To: Harish Bhosale/NBHC/HR; Manoj Kumar Tiwari/NBHC... | 12,589 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Data Correction | null | Employee Information | null | null | 2021-04-26T19:01:13+05:30 | 2021-05-12T10:49:23+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, supulaxmi.konar@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, supulaxmi.konar@nbhcindia.com | supulaxmi.konar@nbhcindia.com | null | null | Change Request | Hi Manoj, As checked, below employee is rejoined and his bank details are already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
2,498 | Dear MAdam, we are unable to delete the bank account details of the employee. Emp id- 109761 Name- Sudipta Das Bank account number : 00000 Regards, Sowmya | 12,590 | 5 | 3 | Closed | Sowmya | Incorrect bank details has been corrected | Product | Clarification | null | Employee Information | null | null | 2021-04-26T19:02:20+05:30 | 2021-04-27T20:58:25+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12588, Hi Sowmya, As per your request, we ha... |
2,499 | Dharmender (P2582), submit the Goal setting and same is pending for approval from Abhinav Misra (P1399) tray, but once Abhinav Misra (P1399) is checking " pending for my approval" but same is not reflecting. refer to attached screenshot, Please check and resolve the same. | 12,591 | 5 | 3 | Closed | Pratap Singh | Queue - IN | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-26T19:47:42+05:30 | 2021-04-29T14:12:00+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Dharmender (P2582), submit the Goal setting and same is pending for app... |
2,500 | Hi Team, While Preparing F&F's, the data which we manually adjust via salary details section is not getting considered in F&F. We are inserting the details in the salary details, however, they are not getting replicated in F&F. Please check and help, as this is delaying the F&F E.g. ECWMUM04164 Ticket is... | 12,592 | 5 | 1 | Closed | Selina A. Gilani | Clarification | Product | Clarification | null | Pay process | null | null | 2021-04-26T20:32:57+05:30 | 2021-05-22T18:49:12+05:30 | null | null | null | null | null | Clarification | Hi Selina A. Gilani, As reported query says, adjustment value is not coming in the F&F, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Selina A. Gilani, During analysis, we observed that adjustment... |
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