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2,501 | Forms to be reversed 333499 K.S.Soma Sundra 900304 Vikash Sharma | 12,593 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-26T20:42:41+05:30 | 2021-05-11T20:49:11+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-26 15:12:41 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,502 | Employees not reflecting in "Sumathi R" login in password generator form 50304 50295 | 12,594 | 5 | 3 | Closed | Gyanamayee Swain | Employee's OU not mapped to the role player. | Product | Clarification | null | Security | null | null | 2021-04-26T20:46:28+05:30 | 2021-05-11T20:49:12+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-26 15:16:28 UTC, Hi Gyanamayee, We initiated a call with Astrid and explained that "Sumathi R" does not have access to the OU "Feedmill" and the 2 employees belong to this OU. Hence, Neelam has confirmed over the call that she will do the password reset on Sumathi's behalf. ... |
2,503 | While we are doing the new employee creation for the re-joiner Mr.Shivaram Reddy we are getting the error. Kindly look into the issue. | 12,595 | 5 | 1 | Closed | Leela Rani Manem | done the changes. | Product | Configuration | null | Employee Information | null | null | 2021-04-26T21:10:01+05:30 | 2021-05-12T16:49:48+05:30 | kohima.g@myadrenalin.com | kohima.g@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Team, While we are doing the new employee creation for the re-joiner Mr.Shivaram Reddy we are getting like... |
2,504 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please have a look. I am showing early every day though I had a duty hour of more than 9 hour in a regular basis. Pls go through the attache... | 12,596 | 5 | 1 | Closed | Tanuj Mukherjee | As per shift End time, clock in clock out report shown the data | Product | Configuration | Attendance Management | Time & Attendance Management | null | null | 2021-04-27T08:55:28+05:30 | 2021-06-22T16:51:20+05:30 | ask.adrenalin@myadrenalin.com, mamalaivasan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com | mamalaivasan.s@myadrenalin.com | null | null | Clarification | Hi Tanuj Mukherjee, From the given query, we observed that the user facing LATE note in the clock in and out status, will will verify and share the status on priority., Hi Tanuj Mukherjee, As per the system, if the signout is done before the shift end time. it will show as early in the clock in out report. Already y... |
2,505 | Dear Madam, spark is running very slow please do the needful. Regards, Sowmya | 12,597 | 5 | 3 | Closed | Sowmya | Clarification in performance Spark. | Product | Clarification | null | Setup HRMS | null | null | 2021-04-27T10:02:30+05:30 | 2021-05-12T12:48:18+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, the spark is worki... |
2,506 | Dear Team, Same Error Like OESL the Tax Computation Sheet generation error Reported. screen shot attached for reference.. | 12,598 | 5 | 4 | Closed | Saravanan M | Message Editor suggested | Product | Clarification | null | Payroll Management | null | null | 2021-04-27T10:11:16+05:30 | 2021-05-10T09:44:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, For the reported query, navigate to Message Editor and choose the Message Type as Validation. 1. Click GO Button. 2. Click Synch M... |
2,507 | Option to attach/upload PAN & AADHAR cards copies | 12,599 | 5 | 2 | Closed | Ritu Sharma | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-27T10:15:08+05:30 | 2021-05-07T14:47:00+05:30 | gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-27 04:45:08 UTC, Hi Ritu, As discussed, please join below MS Teams link, Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Regards, Gowtham. N Product Su... |
2,508 | Dear Madam, we are unable to download the Attendance Regularisation Report.. please do the needful. Regards, Sowmya | 12,600 | 5 | 3 | Closed | Sowmya | duplicate transactions have been created in the Attendance table. Hence you are unable to download the report. Now we have corrected the same.
| Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-04-27T10:20:10+05:30 | 2021-05-12T10:49:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12597, Hi Sowmya, We have checked, duplicate... |
2,509 | Dear team, Please change the date of joining of the employee. Ecode : K00590 DOJ : 08-Apr-2021 | 12,602 | 5 | 4 | Closed | Mahesh R | DOJ change | Product | Data Correction | null | Employee Information | null | null | 2021-04-27T10:29:26+05:30 | 2021-05-13T12:11:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check and update the status to you., Hi Raveena Ramakrishnan, As the co... |
2,510 | Hi, We are facing AD users HRMS login issue post changing the passwords. IT had reset his password multiple times yesterday, still employee was unable to login. Nikhil Singh - 11597 Please check from your end once. | 12,603 | 5 | 3 | Closed | Rashmi Deshpande | Credentials worked | Product | Clarification | null | Application Access Management | null | null | 2021-04-27T10:41:26+05:30 | 2021-04-27T14:08:17+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, We will check this from our end. please join us in the below link: https://us02web.zoom.us... |
2,511 | Dear Team, I am not able to Pay process for Ampath_Employee Pay group. Please find the attached Error screen shot for your reference. | 12,604 | 5 | 4 | Closed | Madhukara H S | Applied from date was updated wrongly | Product | Data Correction | null | Pay process | null | null | 2021-04-27T10:48:35+05:30 | 2021-05-12T20:53:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/707494151, Hi Madhukara... |
2,512 | Goal sheet of Praveen Nair P2311 is submitted him and shows “Pending for approval”, however it is not reflecting in his Supervisor – Mahendra’ (P0436) tray. There is no Goal sheet showing pending in reporting manager’s tray too. Please advise. | 12,605 | 5 | 3 | Closed | Pratap Singh | IN QUEUE | Customization | Data Correction | null | Goal Management | null | null | 2021-04-27T10:58:09+05:30 | 2021-04-27T16:30:53+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12591, Hi Pratap Singh, We understand that the Goal sheet of Praveen Nair P2311 is submitted him and shows “Pendi... |
2,513 | Hi Vijay, I have uploaded revised CTC of following employee: 890990 -Darsha Shah Kindly move that in current month. Best Regards Harsha Jaikalyani Executive - Compensation & Benefits Mobile (IN): +91 8378866943 Landline: 022 61083105 harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider... | 12,606 | 5 | 1 | Closed | Sonali | ctc moved | Product | Data Correction | null | Salary | null | null | 2021-04-27T10:58:51+05:30 | 2021-05-12T10:49:25+05:30 | ask.adrenalin@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Change Request | Hi Sonali, As per request, We have moved the below employee CTC to the current month, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
2,514 | Abhinav misra (P1399) not able to work in Goal Setting. Please check and resolve. Refer to attached screenshot | 12,607 | 5 | 3 | Closed | Pratap Singh | Template Mapping | Customization | Configuration | null | Goal Management | null | null | 2021-04-27T11:28:41+05:30 | 2021-05-25T14:48:29+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Abhinav misra (P1399) not able to work in Goal Setting. As per the ... |
2,515 | Ashish Pratap Singh (P2094) not able to do Goal setting, please check and resolve the swme | 12,608 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-04-27T12:08:39+05:30 | 2021-05-01T14:40:28+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12605, Hi Pratap Singh, We understand that the Ashish Pratap Singh (P2094) not able to work in Goal Setting. ... |
2,516 | As required, we have given below one Sample. Existing DBF Calculation is Upload for 1 Day Processed Basic / Worked Days = Existing DBF deduction. Now the requirement is, DBF deduction should be Rs.200/- instead of 381/- because the maximum ceiling fixed for the grade II is Rs.200/-. Hope you understand. ... | 12,609 | 5 | 4 | Closed | Senthil kumar M S | formula configuration | Product | Configuration | null | Salary | null | null | 2021-04-27T12:15:10+05:30 | 2021-05-14T10:49:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12579, Hi Senthil kumar M S, As per your request ,We have taken session and working on the formula .We will ... |
2,517 | The confirmation form gives attached error to reporting manager if they try to access. This screenshot is shared by Navin Amarnani - C181075 when he was trying to approve Pavan Garikapatis - C182068 confirmation. Same issue was raised by another employee previously. | 12,610 | 5 | 2 | Closed | Esha Patil Padwal | Patch deployed | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-27T12:17:02+05:30 | 2021-05-22T18:49:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, As reported query says, confirmation form access is not enabled for the user hence we will g... |
2,518 | Dear Divya, The below employee Spec_Amount not added in Net pay. APH2272 | 12,611 | 5 | 1 | Closed | Tirupathiraju | sum of these components will be part of net pay only | Product | Configuration | null | Salary | null | null | 2021-04-27T12:17:21+05:30 | 2021-04-27T16:45:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on Spec Amount calculatio... |
2,519 | Akhilesh Narayan Mishra (P0474) Promoted from BBH to RBH so he is not able to submit, Goal setting. | 12,612 | 5 | 3 | Closed | Pratap Singh | Template mapping | Customization | Configuration | null | Goal Management | null | null | 2021-04-27T12:18:12+05:30 | 2021-05-01T14:40:04+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12608, Hi Pratap Singh, We understand that the Abhinav misra (P1399) not able to work in Goal Setting. As ... |
2,520 | How to stop colleagues from applying for leaves for next year 2022 | 12,613 | 5 | 3 | Closed | Sheralyn Racheal Ireland | clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-27T12:19:11+05:30 | 2021-05-12T16:49:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Please set the re-initialization as Yes in the system and the system doesn't allow yo... |
2,521 | Dear Srujana, We have uploaded below employee’s ctc, but system has not been considered new ctc. 7156, 15642 Please check. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:imagedf7c9c.JPG@1d865ec5.47ae90d2]<https://himatsi... | 12,614 | 5 | 1 | Closed | Pradeepa C T | CTC details has been moved | Product | Clarification | null | Salary | null | null | 2021-04-27T12:27:30+05:30 | 2021-05-12T12:48:18+05:30 | srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | srujana.m@myadrenalin.com | null | null | Clarification | ?Dear Annappa, We have checked CTC details has been moved. Please check and revert for any further clarifications. Thanks & Regards, Srujana.M. "I am keen to know if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran... |
2,522 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, The team members Francesca and Milica from Arabian ethicals are facing the issue where the performance management page is not opening... | 12,615 | 5 | 1 | Closed | KRITIKA KUMAR | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | 2021-04-27T12:57:05+05:30 | 2021-05-14T09:48:42+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com | amit.sangha@abaninvestment.com | null | null | Service Request | null |
2,523 | Lokendra Bhardwaj P2315. Rating in KPI and Competency is blank even after “Saved successfully”. He is unable to Submit, as Rating field is blank. Screenshot attached | 12,616 | 5 | 3 | Closed | Pratap Singh | Chrome & IE mismatch | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T12:58:09+05:30 | 2021-04-27T16:50:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As communicated yesterday to Mr. Surendra Kumar, Please open the Application in the Google chro... |
2,524 | Hi Vijay, Please move CTC in current month for following: Employee ID Employee Name 890286 DENNIS DANIEL 890929 PABLO ESPINOSA DE LOS MONTEROS Best Regards Harsha Jaikalyani Executive - Compensation & Benefits Mobile (IN): +91 8378866943 Landline: 022 61083105 harshaj.service_provider@bicworld.com<ma... | 12,617 | 4 | 1 | Resolved | Sonali | salary moved | Product | Data Correction | null | Salary | null | null | 2021-04-27T13:05:38+05:30 | 2021-04-27T14:06:27+05:30 | null | null | null | null | null | Change Request | Hi Sonali, As per request, We have moved the below employees current payroll from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
2,525 | Please add new KPI included and weightage for Kanika Roshan (P2735) | 12,618 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-04-27T13:20:26+05:30 | 2021-05-01T14:39:41+05:30 | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12616, Hi Pratap Singh, The below Employees goals can be added in the goals setting form and click save to grid. ... |
2,526 | Om Malik (p0088) make changes in “ Sale of current asset”- KPI measurement to be mention as – “ Resolution of 15% of the opening stock ( as on 01.4.2020 till 31.03.2021 ) of Current Asset” | 12,619 | 5 | 3 | Closed | Pratap Singh | Goal sheet upload | Customization | Service Request | null | Goal Management | null | null | 2021-04-27T13:22:53+05:30 | 2021-05-01T14:39:08+05:30 | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12618, Hi Pratap Singh, Om Malik (p0088) make changes in “ Sale of current asset”- KPI measurement to be mentio... |
2,527 | Reverse form for below employees. 900177 Manoj P N 333201 B K Bhaskar Rao 900590 Rohan Howal 900174 Adiprakash H S | 12,620 | 4 | 3 | Resolved | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-27T13:51:42+05:30 | 2021-04-27T13:52:06+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-27 08:21:42 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,528 | Dear Vijaya, This is to inform you that below mentioned employees are not coming in "Salary Register for Current Month 2667". Please look into this matter on urgent basis. Please find the attached register for your reference. EMPLOYEE NUMBEREMPLOYEE NAMEDATE OF JOINING13938Danish Akhtar Ansari16-Jan-201764... | 12,621 | 5 | 1 | Closed | Sandip Chanda | SALARY REGISTER | Product | Data Correction | null | Salary | null | null | 2021-04-27T13:53:34+05:30 | 2021-04-29T19:03:57+05:30 | vijayakumar.k@myadrenalin.com, nazrul.islam@arohan.in, argha.ghosh@arohan.in, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in, sandip.p@myadrenalin.com | vijayakumar.k@myadrenalin.com, nazrul.islam@arohan.in, argha.ghosh@arohan.in, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in, sandip.p@myadrenalin.com | nazrul.islam@arohan.in, argha.ghosh@arohan.in, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in, sandip.p@myadrenalin.com | null | null | Software Problem | Hi Sandip Chanda, As discussed over the call, We will check the below scenario and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sandip Chanda, As discussed over the call, We have rectified the below issue, Now the reported employee is visi... |
2,529 | Dear Team, As discussed, the Tax Computation Report total Value Duplicated and required to do the correction for SM Division. | 12,622 | 5 | 4 | Closed | Saravanan M | Pay Process done before FY Change | Product | Data Correction | null | Tax | null | null | 2021-04-27T13:53:56+05:30 | 2021-05-10T09:45:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12598, Hi Saravanan M, As discussed over the phone, the Pay process has been done in the system before changing the FY Date in system. Due to which t... |
2,530 | Hi, We are unable to download Relieving Letters from Letter Generator form. Please check asap. Facing error as - This page isn’t working peopleconnect.houseofanitadongre.com didn’t send any data. ERR_EMPTY_RESPONSE | 12,623 | 5 | 3 | Closed | Rashmi Deshpande | IT did changes internally to open the URL. | Product | Clarification | null | Separation | null | null | 2021-04-27T14:07:33+05:30 | 2021-04-30T11:51:26+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12603, Hi Rashmi, Please join the zoom link below to look into the reported concern. https://us02web.zoom.us... |
2,531 | Customer-Randstad-facing issue in IT Saving declaration form and throwing internal system error for employee ros0776 | 12,624 | 5 | 3 | Closed | Jisha Aravind | Done the changes. | Product | Clarification | null | Tax | null | null | 2021-04-27T14:11:44+05:30 | 2021-05-03T09:50:33+05:30 | amudhan.k@myadrenalin.com | amudhan.k@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jisha Aravind, From the given information we couldn't get the investment details, Timestamp of the error. ... |
2,532 | Hi, Please note that Currently the Q2 assessment form of Sanket yashwant gavnag (10003) is under Vidyadhar Bal (4078). We have assigned the matrix manager for the employee as Arvijd Skasena(1043). Kindly bring back the Q2 form to Arvind Saksena(1043) que. | 12,625 | 5 | 4 | Closed | Meghana S M | Actor change done | Product | Data Correction | null | Goal Management | null | null | 2021-04-27T14:20:24+05:30 | 2021-04-28T11:37:14+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Based on your request, we have changed the Approver ID for the reported employee in system. Kin... |
2,533 | Hi Team, Leave encashment is not mapped to leavers - 0285, 0914, please look into this issue, but it is reflecting to other leavers. | 12,626 | 5 | 4 | Closed | Mirza Abbas | Settlement not submitted | Product | Clarification | null | Tax | null | null | 2021-04-27T14:29:49+05:30 | 2021-04-27T20:04:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, As per the reported query, we understood that the Leave Encashment has not been calculated for the... |
2,534 | Dear Team, We would like to have a common platform for attendance for ARPL & Apotex Pharma Chem, in this regards based on our conversation with Praneeth & Naga Sarat, who have asked us to raise this ticket and have the attendance pages copied same as ARPL to Pharmachem. Requesting your assistance. Regards, Ke... | 12,627 | 5 | 2 | Closed | Kevin Joseph Martis | Acttendnace vintegration vendor change | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-27T14:29:51+05:30 | 2021-05-22T09:48:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kevin Joseph Martis, As per your query ,We have understood that attendance for ARPL & Apotex Pharma Chem need ... |
2,535 | Hi, PF is not calculated_10151 1 Day Payment is processed through "Arrear Days", accordingly PF for 1 day is to be calculated. Also not able to adjust in "Deduction Adjustments". -Swapnil Tawre 8329295434 | 12,628 | 5 | 3 | Closed | Swapnil | PA_GP_Presettlement_salary pf component added in the script then it is started working | Product | Patch Deployment | null | Salary | null | null | 2021-04-27T14:30:13+05:30 | 2021-04-28T17:38:08+05:30 | rashmi.deshpande@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-04-27 14:30:13 +0530, Hi Swapnil, From the above description, we understood th... |
2,536 | MD (Tulsi Mirchandaney) unable to view “clock in clock out” report in her laptop. .She tried from 1st Apr to till date for all | 12,629 | 5 | 3 | Closed | Senthil kumar M S | Duplicate record in clock in clock out | Product | Clarification | null | Tax | null | null | 2021-04-27T14:42:16+05:30 | 2021-05-12T19:50:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12609, Hi Senthil kumar M S, As informed over the call, We have taken session and verified the data there one du... |
2,537 | Hi, Can you please check 12136 - Sasikumar and 10516 Sathya Narayanan i couldnt close there ID through final closure due to some activity pendency. Can you please check and confirm? Since they have cleared all their NDC completed. | 12,630 | 5 | 2 | Closed | Malini N | back end correction done | Product | Service Request | null | Separation Management | null | null | 2021-04-27T14:48:28+05:30 | 2021-04-28T11:59:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430, Hi Malini N, As discussed with das, we can understand that clearance activity needs to be changed to comp... |
2,538 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The below new employees are trying to complete their on-boarding and are facing issues LCP083- John Douglas Penny LCP084-Ky Wen Samantha Lin... | 12,631 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Employee Movement | null | null | 2021-04-27T15:08:36+05:30 | 2021-05-10T14:04:26+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | charu.kunwar@lighthouse-canton.com | null | null | Clarification | Hi Shilpa Kumar, We have added Others in the drop down and ask employee to enter 14 digit in mobile filed. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856 |
2,539 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, LCP083- John Douglas Penny LCP084-Ky Wen Samantha Ling Error-Both these employees names are not reflecting in the Employee Document Checkl... | 12,632 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-27T15:08:44+05:30 | 2021-04-27T18:11:25+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | charu.kunwar@lighthouse-canton.com | null | null | Clarification | Hi Shilpa Kumar, Employee OU "Venture Capital (LCPL-VC)" and "Marketing(LCPL-MK)" is not mapped in Manage role player form against role. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile : +91-9940080856, Hi Deepan, Could you let me know the steps to map the below accordingly. Regards Shilpa... |
2,540 | Dear Madam, below employees are confirmed with Future dates request you to please change dates as given below . EM ID: 106336 ------ 25-Mar-2021 EM ID: 106611 ------- 01 Apr 21 EM ID: 104938 -------26 Feb 21 Regards, Sowmya | 12,633 | 5 | 3 | Closed | Sowmya | Confirmation date changes | Product | Clarification | null | Confirmation Management | null | null | 2021-04-27T15:20:15+05:30 | 2021-04-28T15:10:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Sowmya, We have checked, below report... |
2,541 | Dear Team, Kindly join the session. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in From: Database Support <db.suppo... | 12,634 | 4 | 1 | Resolved | shishira | Data correction | Customization | Data Correction | null | Employee Information | null | null | 2021-04-27T15:28:15+05:30 | 2021-04-27T18:08:10+05:30 | iswarya.s@myadrenalin.com, basava.reddy@exidelife.in, pradeepkumar.c100344@exidelife.in, sandeep.thungaturthy@exidelife.in, db.support@exidelife.in, shishira.c101498@exidelife.in, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | iswarya.s@myadrenalin.com, basava.reddy@exidelife.in, pradeepkumar.c100344@exidelife.in, sandeep.thungaturthy@exidelife.in, db.support@exidelife.in, shishira.c101498@exidelife.in, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | basava.reddy@exidelife.in, pradeepkumar.c100344@exidelife.in, sandeep.thungaturthy@exidelife.in, db.support@exidelife.in | null | null | Service Request | Dear Team, Thank you for the connection. Please disconnect the same. Also please share the script which is saved in the desktop to Ms. Shishira (Attached the file name screenshot). Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
2,542 | I want to upload new salary components wherein, error occurs during upload is "CTC components are not equal to CTC". We don't have option for Sodexo(Variable pay) in our template. How to upload this variable pay. Please help in urgent basis since we need to process the new salary immediately | 12,635 | 5 | 4 | Closed | THIRUMAL SELVAN S | SP changes done in backend -DU_PA_SP_CTC_UPLOAD | Product | Patch Deployment | null | Salary | null | null | 2021-04-27T15:28:44+05:30 | 2021-05-12T19:50:29+05:30 | thirumal.s@tcichemicals.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi THIRUMAL SELVAN S, We request you to share the uploaded excel sheet for our reference to check the reported... |
2,543 | employee Shivaramun R H(P2849) there is no option/column available for entering competencies. screenshot attached | 12,636 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-27T15:51:49+05:30 | 2021-05-06T15:06:15+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the employee Shivaramun R H(P2849) there is no option/column available for e... |
2,544 | Dear Team , Please help me to re-initiate the below deactivated Employee AOI1925 Raj Kumar Yadav | 12,637 | 5 | 1 | Closed | Madhukara H S | Done the changes | Product | Configuration | null | Employee Information | null | null | 2021-04-27T16:18:28+05:30 | 2021-05-12T18:50:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Requesting you to connect the below link. https://fastsupport.gotoassist.com/298915201 , Hi Madhukara H S, As discussed over t... |
2,545 | We need to update a holiday for 6th April in Chennai location as later they have declared a holiday. | 12,638 | 5 | 2 | Closed | Vinay Dandeli | connectivity | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-27T16:18:53+05:30 | 2021-05-18T15:49:07+05:30 | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, prasad.kamble@invoicemart.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.113 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinay Dandeli, Please share with us the connection to work on the holiday to be marked on the said date. ... |
2,546 | Dear team Had tried to upload bank details in data upload form and faced Error Converting data type Varchar to numeric. in DU_EMR_EMPLOYEE_BANK_DETAILA looking Forward For your Kind Support | 12,639 | 5 | 4 | Closed | Vinoth Kumar | data | Product | Data Correction | null | Employee Information | null | null | 2021-04-27T16:21:02+05:30 | 2021-05-14T14:49:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Requesting you to please share the data sheet which you are trying to upload in system. We w... |
2,547 | Hi, Unable to upload the Aadhar card of attached employees. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imageb6f929.JPG@1fe9939a.41a8387e]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Groun... | 12,640 | 5 | 1 | Closed | Pradeepa C T | Aadhar details has been updated | Product | Clarification | null | Employee Information | null | null | 2021-04-27T16:27:46+05:30 | 2021-05-12T19:50:30+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Service Request | Hi Pradeepa C T, As per your request, we have removed the attached Aadhar numbers for inactive employees. Request you to check and revert for any further clarifications. Regards, Srujana.M |
2,548 | Hi team,during pay process ESIC amount has been deducted of the employees who are falling outside of ESIC. It happened in this month of payroll only. | 12,641 | 5 | 3 | Closed | Lishma Soni | We have changed the formula of the component "ACESIGROSS" and now the ESIC is not deducting for the employees who are falling out of ESIC | Product | Configuration | null | Pay process | null | null | 2021-04-27T16:35:14+05:30 | 2021-05-05T13:38:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Linux; Android 10; SM-T510) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.105 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Based on your concern, during pay process ESIC amount has been deducted of the employees who are f... |
2,549 | Hi Team unable to login to HRMS we are in the middle of payroll , please do the needful ASAP | 12,642 | 5 | 4 | Closed | Shreyas Shridhar | Server level query | Product | Clarification | null | Application Access Management | null | null | 2021-04-27T16:36:09+05:30 | 2021-05-03T17:49:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Now able to login but home page looks like shrined, attached screenshot please check, Hi Shreyas Shridhar, Regret ... |
2,550 | Hello Team, We are not able to open HRMS in web browser, getting error as attached snapshot. Request you to please do the needful and urgent. Regards, Humayu | 12,643 | 5 | 4 | Closed | Humayu Tandurwala | Server issue | Product | Clarification | null | Application Access Management | null | null | 2021-04-27T16:38:32+05:30 | 2021-05-04T00:58:07+05:30 | alapinee.deshmukh@eclinicalworks.com, subhasri.samantray@eclinicalworks.com | alapinee.deshmukh@eclinicalworks.com, subhasri.samantray@eclinicalworks.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, Regret for the inconvenience. Our infra team is woking on the below reported query. On... |
2,551 | The PMS 2020-21 has not been initiated for the Employee – P0037 Vikas Jaitly and we have initiated now. Please check in the goal setting form and submit/Approve the same and then check in the “Self Appraisal” form. | 12,644 | 5 | 1 | Closed | Pratap Singh | The PMS 2020-21 has not been initiated for the Employee – P0037 Vikas Jaitly and we have initiated now.
Please check in the goal setting form and submit/Approve the same and then check in the “Self Appraisal” form. | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-27T17:00:28+05:30 | 2021-04-27T17:00:28+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-04-27 11:30:28 UTC |
2,552 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please assist Atul 101983. He is receiving following error while trying to open self appraisal form. Amolika Uplekar Hum... | 12,645 | 4 | 3 | Resolved | Amolika Ajinkya Uplekar | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T17:13:26+05:30 | 2021-04-27T17:50:38+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
2,553 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please assist Ramnik 116011. He is receiving following error while trying to open self appraisal form. Amolika Uplekar H... | 12,646 | 4 | 3 | Resolved | Amolika Ajinkya Uplekar | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T17:14:42+05:30 | 2021-04-27T17:50:19+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
2,554 | there are mentions of jobs related to 2019 in my ‘Action Plan’ and the same needs to be updated. Hence, requesting you to kindly help with the process of updating my action plans. Employee Raj Guru (P1102) reiterate, only the Action Plans need to be updated | 12,647 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T17:36:25+05:30 | 2021-05-14T10:55:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis and as per the discussion the Goal setting form has been approved by the Approver... |
2,555 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Employee 116313 is facing below issue while filling his self appraisal. Please assist. Amolika Uplekar ... | 12,648 | 4 | 1 | Resolved | Amolika Ajinkya Uplekar | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T17:37:07+05:30 | 2021-04-27T17:49:51+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
2,556 | Hi Team As per West Bengal state P tax has been revised.Please do the needful from backend. Monthly salary Tax per month Up to INR 8,500 NIL From INR 8,501 to INR 10,000 INR 90 From INR 10,001 to INR 15,000 INR 110 From INR 15,001 to INR 25,000 INR 130 From INR 25,001 to INR 40,000 INR 150 Above INR 40,000 ... | 12,649 | 5 | 3 | Closed | Lishma Soni | updated in the slab | Product | Configuration | null | Payroll Setup | null | null | 2021-04-27T17:38:44+05:30 | 2021-05-05T13:38:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, We will check with our internal team and revert you back on the P tax calculation. Abirami K, Hi Lishma Soni, For the above reported co... |
2,557 | Shailendra Gangrade P1138 is unable to Publish Goal sheet of his reportee Shani Patel P2554 and Pinkesh Parmar (P1178) He is not able to view Publish button. Only Share option is available. Refer screenshot below | 12,650 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T17:46:18+05:30 | 2021-04-29T16:05:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12647, Hi Pratap Singh, We understand that the Shailendra Gangrade P1138 is unable to Publish Goal sheet of h... |
2,558 | Hi Team senior citizen medical exemption not reflecting under 80 D , please check and do the needful ASAP Emp Id :ECWBLR01005 | 12,651 | 5 | 4 | Closed | Shreyas Shridhar | 80 D we have added the senior citizen | Product | Configuration | null | Tax | null | null | 2021-04-27T17:59:51+05:30 | 2021-05-03T17:50:13+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, We have amended the 80D formula, please do the pay process and check the same. Regards ... |
2,559 | Saswata Majumdar (P0685) , unable to submit the same. Refer to screenshot | 12,652 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-04-27T18:08:18+05:30 | 2021-05-01T14:35:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12619, Hi Pratap Singh, While checking the screenshot, the Employee - Saswata Majumdar (P0685) has missed the Ra... |
2,560 | Kindly reset Goal sheet of P1334 Sandesh Dilip Pardeshi, as the employee changed the goals on his own and now he is unable to submit | 12,653 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-27T18:33:53+05:30 | 2021-05-01T14:35:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we have reset the Goal sheet of P1334 Sandesh Dilip Pardeshi. Please ch... |
2,561 | Hi Team, Please give admin access for 60001 - Revathy for below forms, 1). Employee ID Creation 2). Employee Movement 3). Leave Balance/Adjustments 4). NOC Clearance (Only for Aequitas Employees/Payroll) Further clarifications please do call me (9626529777) | 12,654 | 5 | 4 | Closed | Malini N | configuration explained | Product | Configuration | null | Setup Reports | null | null | 2021-04-27T19:00:42+05:30 | 2021-04-29T12:43:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, Regret for the delay. During a check, we have found that the reported employee 60001 already mapped w... |
2,562 | Hi, The Confirmation appraisal for issue of emp M2711 reccurs. This time the form is not seen to approver at level 1. Request you to do the needful at the earliest. Regards, Pinkiiy Raval | 12,655 | 5 | 3 | Closed | Vaishali Raut | pending with 2 level | Product | Clarification | null | Confirmation Management | null | null | 2021-04-27T19:52:53+05:30 | 2021-05-03T12:43:45+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/567879738 Thanks and re... |
2,563 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, I am processing salary for April 2021 and noticed some issues as listed below: 1. In "Horizontal Tax computation report" deductions u... | 12,656 | 5 | 1 | Closed | Sonali | Horizontal tax computation rdl has been deployed. | Product | Patch Deployment | null | Salary | null | null | 2021-04-27T19:54:25+05:30 | 2021-05-13T12:49:08+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, harshaj.service_provider@bicworld.com, obaidur.khan@bicworld.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, harshaj.service_provider@bicworld.com, obaidur.khan@bicworld.com | srujana.m@myadrenalin.com, obaidur.khan@bicworld.com | null | null | Software Enhancement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Srujana, Please help to close this on priority, this is urgent as we are in mid of Salary process and checking. Thanks. , ?Dear Obaidur, ... |
2,564 | Dear Gowtham, Please find below: she is facing an issue also her name needs to be corrected 900703 Alekhya E V S Regards, Astrid | 12,657 | 5 | 3 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-04-27T20:05:38+05:30 | 2021-05-12T19:50:31+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-27 14:35:38 UTC, Hi Gyanmayee, As informed, the error is being faced by this employee only and the application is accessible by all other users. Hence, this is an issue with respect to the user’s access to the network or URL, please check on this with your IT team. With r... |
2,565 | Forms to be reversed 900273 Shripad Gaikwad 900240 Keshav Gupta | 12,658 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-04-27T20:08:04+05:30 | 2021-05-12T19:50:32+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-04-27 14:38:04 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,566 | Hello Team, Kindly run the attendance, WO and Holiday scheduler from 26-Mar-2021 to 25-Apr-2021. Regards, Humayu | 12,659 | 5 | 3 | Closed | Humayu Tandurwala | Service request | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-04-27T20:31:20+05:30 | 2021-05-04T00:57:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Humayu, We will execute the schedulers as requested and update you on the same once it is completed. R... |
2,567 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumithra, As per our discussions, am sending the format for Evaluation of KMPs for Variable Pay. We want to have this done through Adrenaline... | 12,660 | 5 | 1 | Closed | Abhisheka Srivastava | customization | Customization | Service Request | null | Performance Management | null | null | 2021-04-27T20:41:28+05:30 | 2021-05-14T11:48:52+05:30 | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, sumithra.r@myadrenalin.com, gowtham.n@myadrenalin.com | gowtham.n@myadrenalin.com | null | null | Change Request | Hi Abhisheka Srivastava, As discussed over the phone call, we have gone through the attachment and we got to know that there are many fields required to achieve this format in a form. We could not estimate the time and cost for customization. We will check with the respective team and update you. We will connect w... |
2,568 | Kindly check as the leave balance is shown 15 whereas the employee has not availed leave in 2021-22. Please validate and confirm. Basavaraj EDP no 900375 | 12,661 | 5 | 2 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-27T20:59:54+05:30 | 2021-05-12T20:53:33+05:30 | null | null | null | null | null | Clarification | created_by: 2043020884409 time: 2021-04-27 15:29:54 UTC, Dear Gyan, As informed to Sumathi over email. Please do not use “Leave Balance” report as it will not give the proper balance output due to lot of back end data corrections and manual adjustments that happened earlier and change of leave policy configurat... |
2,569 | dear Madam, This is to inform you that below mentioned employee’s 29568, Department clearance pending with his reporting manager Mr. Mithun Roy(28939). However, separation activity approval is not pending under him. Request you to kindly look into the matter. Regards, Sowmya | 12,662 | 5 | 3 | Closed | Sowmya | clearance activity actor id has been changed. Due to that you are unable to view the transaction. Now we have corrected the same. | Product | Service Request | null | Separation | null | null | 2021-04-27T21:55:05+05:30 | 2021-05-13T12:49:08+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12633, Hi Sowmya, We have checked, clearance... |
2,570 | Hi Team, Request you to reopen the settlement for emp id - 0914 & 1099 ( current month leavers) | 12,663 | 5 | 4 | Closed | Mirza Abbas | re-open settlement | Product | Data Correction | null | Salary | null | null | 2021-04-27T22:36:58+05:30 | 2021-04-28T12:17:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, We will do the requested changes in the system for re-opening the settlement and then update the s... |
2,571 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Iswarya, As discussed, I need the photo of all employees in HRIS. Hence I need to collect a clear copy with below specifications. In the curre... | 12,664 | 5 | 1 | Closed | Sandeep Thungaturthy | Configuration Name: EMP_PHOTO_SIZE | Customization | Configuration | null | Setup HRMS | null | null | 2021-04-27T23:45:41+05:30 | 2021-05-17T19:54:38+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Service Request | Hi Sandeep Thungaturthy, We understand that the photo of all employees need to uploaded in HRIS with below specification, Photo Specifications: Individual Photo size required: minimum 600 (W) x 750 px resolution (with good clarity) Photo has to be taken in Formal Attire, with white background Picture has to be fr... |
2,572 | Unable to download the salary register for current month | 12,665 | 5 | 4 | Closed | Santanu Roy Chowdhury | Report server is restarted | Product | Clarification | null | Salary | null | null | 2021-04-28T09:26:55+05:30 | 2021-05-13T11:52:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, Please attach the screenshot when trying to generate the salary register for the current... |
2,573 | How does the system calculate leave for colleagues based on their joining date? How does the proration work in the system? | 12,666 | 5 | 4 | Closed | Sheralyn Racheal Ireland | null | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-28T09:29:35+05:30 | 2021-04-29T10:05:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, Please join the below session link. https://fastsupport.gotoassist.com/261702583 ... |
2,574 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] can you check employee is not able to login to HRIS. ---------- Forwarded message --------- From: Ram Murthy Dusi <ram.dusi@religare.com> Date: Wed, ... | 12,667 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification on AD domain | Customization | Clarification | null | Setup HRMS | null | null | 2021-04-28T09:39:20+05:30 | 2021-05-13T12:49:09+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, On our analyses, we have observed the employee's mail id is anurag.goel@religare.com and Login id (RELIGARE\anurag.goel) are updated fine in the system, the employee is trying to login as RBL\anurag.goel , hence the error is reflecting. Please check and try with correct login domain det... |
2,575 | Colleagues are not receiving sign in pop's please check. | 12,668 | 5 | 4 | Closed | Sheralyn Racheal Ireland | null | Product | Clarification | null | Application Access Management | null | null | 2021-04-28T10:02:31+05:30 | 2021-04-29T10:12:39+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12666, Hi Sheralyn Racheal Ireland, Please join the below session link. https://fastsupport.gotoassist.com/26... |
2,576 | Earlier Travel Expenses report 566 and Travel Explanation expenses report 566 where unable to download, now we were able to download the report but the fields are blank and data are not available in the report. | 12,669 | 5 | 4 | Closed | Sathyanarayanan S | Done the changes | Product | Configuration | null | Travel Expense | null | null | 2021-04-28T10:28:45+05:30 | 2021-05-13T10:54:55+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sathyanarayanan S, Requesting you to connect the below link to check... |
2,577 | Dear Judhi, Please help me uploading this data as I wanted to change NP days for FTC employees. I am getting below error while uploading. Thanks & Regards, Harish Bhosale Human Resources From: Harish Bhosale/NBHC/HR Sent: Monday, April 26, 2021 10:11 AM To: Supulaxmi Konar/NBHC/HR Subject: NP format... | 12,670 | 5 | 1 | Closed | Harish Bhosale | Effective date corrected. | Product | Data Correction | null | Setup Adrenalin | null | null | 2021-04-28T10:45:23+05:30 | 2021-05-13T13:49:20+05:30 | null | null | null | null | null | Change Request | Hi Harish, We understand that you are getting error message while uploading data. We called you to guide on the same but did not get response. Please let us know the convenient time to connect and work. Regards, Judhistira.M, Hi Harish, As discussed, we have corrected the effective from date and data up... |
2,578 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sarvanan, Please activate goal setting for all the instrumentation engineer from EE&I Including the employee from the below email. Thanks, K... | 12,671 | 5 | 1 | Closed | KRITIKA KUMAR | Goal setting enabled | Product | Service Request | null | Goal Management | null | null | 2021-04-28T10:46:55+05:30 | 2021-05-14T09:48:43+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | amit.sangha@abaninvestment.com | null | null | Service Request | Hi Kritika, Due to payroll, we are unable to respond immediately. We have done the below changes. Please check and let us know for any clarification. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot... |
2,579 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sarvanan, Please activate goal setting for all Bid Engineers from GCG-Engineering services including the one from the below email. Thanks, K... | 12,672 | 5 | 1 | Closed | KRITIKA KUMAR | Goal setting enabled | Product | Service Request | null | Goal Management | null | null | 2021-04-28T10:48:47+05:30 | 2021-05-14T09:48:44+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, tariq.alhosani@jumanenergy.com, nancy.kurian@gcg-es.com, viji.vijayan@gcg-es.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, tariq.alhosani@jumanenergy.com, nancy.kurian@gcg-es.com, viji.vijayan@gcg-es.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | tariq.alhosani@jumanenergy.com, nancy.kurian@gcg-es.com, viji.vijayan@gcg-es.com, amit.sangha@abaninvestment.com | null | null | Service Request | ?Hi Kritika, Below positions has been mapped to KPI. Kindly check and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chenn... |
2,580 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sarvanan, Please activate goal setting for all HSE Engineers from EE&I including the one from the below email. Thanks, Kritika [ci... | 12,673 | 5 | 1 | Closed | KRITIKA KUMAR | Goal setting enabled | Product | Service Request | null | Performance Management | null | null | 2021-04-28T10:49:30+05:30 | 2021-05-14T09:48:45+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | amit.sangha@abaninvestment.com | null | null | Service Request | Hi? Kritika, Below changes has been done. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Saravanan.mani@myadrenalin.com<mailto:Sa... |
2,581 | Hi Greeshma, Goals have been approved for AQ019397, can you please have the same rejected and confirm. Thanks Ansu Singh | 12,674 | 5 | 4 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Goal Management | null | null | 2021-04-28T11:06:08+05:30 | 2021-05-07T14:17:57+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, we understood that you would like to remove the mentioned employee's goal. We have ta... |
2,582 | Work days is Zeor but salary is processing in negetive valuew Bangalore Apprentices APL37214 ALEEM SHEKH Minus processed for Zero Attendance in STIPEND,GROSS_EARN &GROSS_DED Component | 12,675 | 5 | 4 | Closed | Vidyasagar | DOJ and DOL is same | Product | Clarification | null | Salary | null | null | 2021-04-28T11:32:22+05:30 | 2021-05-13T11:52:32+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have taken the connection and analyzed that the mentioned employee has joined on 13 APR 2021 and... |
2,583 | Dear team, Please change the confirmation date in the confirmation letter of the employee. Ecode : 32969 Confirmation date : 01 May 2021 | 12,676 | 5 | 3 | Closed | Mahesh R | confirmation due date change | Product | Data Correction | null | Confirmation Management | null | null | 2021-04-28T11:33:44+05:30 | 2021-05-13T12:20:51+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12602, Hi Raveena Ramakrishnan, From the above description, we understood that you like to change the confirma... |
2,584 | Hello team, We are not receiving emails from enotify since yesterday 04:52 PM. Please fix it soon as many things would be depending on enotify emails. Thanks, Varun | 12,677 | 5 | 4 | Closed | Sai Varun Ranga | Provided the clarification. | Product | Clarification | null | Setup HRMS | null | null | 2021-04-28T11:35:43+05:30 | 2021-04-28T20:06:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked from our end and found that the mails are properly triggered from... |
2,585 | Please note that below mentioned employee is not able to nominate his reportees for ‘Data Management SOP’ training under’Nominate reportees'. His reportees are not showing under ’reportees’. Emp ID- 4059 Emp Name – Sakthi ganesh. His reportees - 3052 Sunil Kumar Sarihaddu ... | 12,678 | 5 | 2 | Closed | Meghana S M | Position not mapped | Product | Configuration | null | Training Management | null | null | 2021-04-28T11:38:47+05:30 | 2021-05-04T17:32:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As per the reported query, we understood that user is not able to nominate the reportees. Pleas... |
2,586 | Dear Srujana, We have uploaded below employees ctc changes. Latest grade allowance is not showing. 7029 7030 Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:imagea2b2ff.JPG@ee0004bd.4b80dc65]<https://himatsingka.com> ... | 12,679 | 5 | 1 | Closed | Pradeepa C T | we have moved the CTC details from future to fixed tables. Please do the pay process and revert for any further clarifications. | Product | Clarification | null | Salary | null | null | 2021-04-28T11:48:06+05:30 | 2021-05-13T11:52:33+05:30 | srujana.m@myadrenalin.com | srujana.m@myadrenalin.com | srujana.m@myadrenalin.com | null | null | Service Request | Hi Pradeepa C T, As per your request, we have moved the CTC details from future to fixed tables. Please do the pay process and revert for any further clarifications. Regards, Srujana.M |
2,587 | The reporting of below employee were updated yesterday. Now their self-appraisal forms have directly gone to S+2 instead of S+1. Please check and advise. Employee Id Employee Name Location FRT (S+2) ART (S+1) Skip Level P... | 12,680 | 5 | 3 | Closed | Pratap Singh | Data Correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-04-28T12:04:21+05:30 | 2021-05-01T14:37:01+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the reporting of below employee were updated yesterday. Now their self-appra... |
2,588 | Pl. change our company name as RORITO INTERNATIONAL PVT. LTD. in all the places where it's applicable in the Adrenalin application (forms, payslip & reports, etc.) This is applicable from 1st Apr 2021. | 12,681 | 5 | 3 | Closed | Chittibabu M | company name change | Product | Data Correction | null | Setup HRMS | null | null | 2021-04-28T12:06:37+05:30 | 2021-06-15T20:50:08+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that need to change the company name in application. Please join this ses... |
2,589 | Hi Team, Manoj is an Employee we have retained him and want to change his status from Resigned to Active employee Pls do the needful Best Regards Mitrapal R B | 12,682 | 5 | 3 | Closed | Mitrapal R B | Employee Reinitiation suggested | Product | Clarification | null | Manage Employees | null | null | 2021-04-28T12:17:09+05:30 | 2021-05-05T17:42:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, For the reported query, kindly navigate to Employee Reinitiation form and reinitiate the employee... |
2,590 | Hi Team, We require report where employees has saved tax declaration in harmony but not submitted in Verify tab for the financial year 20-21. Please provide reports from front end as soon as possible. Thanks and Regards, Jitendra Jethwa 9022679982 | 12,683 | 5 | 3 | Closed | Jitendra Jethwa | Ireport creation | Product | Service Request | null | Payroll Management | null | null | 2021-04-28T12:19:29+05:30 | 2021-05-14T17:49:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jitendra Jethwa, As discussed we understood that you need a saved status tax declaration report. Please join... |
2,591 | Hi Team, Staffs having zero tax liability but one time tax showing as deductible ( I have attached EMP114 tax computation for reference). For further clarification contact Rajesh - 9108025503 Regards Abbas | 12,684 | 5 | 4 | Closed | Mirza Abbas | Onetime 1 formula change | Product | Configuration | null | Tax | null | null | 2021-04-28T12:24:04+05:30 | 2021-05-04T21:39:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Mirza Abbas, As per the reported query, we understood that the One time tax is getting deducted. We will che... |
2,592 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We are facing huge issue regarding the attendance Regularization for 27th March 2021. The issue was that was 4th Saturday and on that day ou... | 12,685 | 5 | 1 | Closed | Tanuj Mukherjee | AR raised by the employee | Product | Clarification | Attendance Management | Absence | null | null | 2021-04-28T12:33:28+05:30 | 2021-07-01T13:50:03+05:30 | ask.adrenalin@myadrenalin.com, mamalaivasan.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, mamalaivasan.s@myadrenalin.com | null | null | null | Clarification | Hi Tanuj Mukherjee, From the given query, we observed user not able to regularise for the date 27-Mar-2021, we will verify and do the needful on priority., Resolved, Hi Tanuj Mukherjee, Based on your above response, The reported issue related to Attendance regularization for 27th March 2021 has been resolved. ... |
2,593 | Dear Team, Emp is not able to login to the adrenaline page. Request you to pls look into the issue. Thanks & Regards, M.Leela Rani BHEL-GE Gas Turbine Services Pvt. Ltd., Quadrant No. 1, 7th Floor, Module - A1, A2, A3,Cyber Towers, Hitech City, Madhapur, HYDERABAD - 500 081. Website: http://www.bggts.com<... | 12,686 | 5 | 1 | Closed | Leela Rani Manem | Clarification / Requested to use Login ID update to correct login | Product | Clarification | null | Employee Information | null | null | 2021-04-28T12:42:21+05:30 | 2021-05-13T12:49:09+05:30 | kohima.g@myadrenalin.com, leelarani.manem@ge.com, kadiravan.p@myadrenalin.com | kohima.g@myadrenalin.com, leelarani.manem@ge.com, kadiravan.p@myadrenalin.com | null | null | null | Clarification | Dear Leela Rani, As guided you earlier , Please do the LOGIN ID UPDATE data upload with the LOGIN id that user trying. In Adrenalin When employee created his employee id Will be given as LOGIN ID . As your team is using an different ID like SOS id's you need to do the LOGIN ID upload once the SOS Is created. P... |
2,594 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Employee 116011 is trying to submit his goals which was rejected by his manager. But he is unable to do so, as the Save & Submit buttons are... | 12,687 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Cleared submitted and pending Goal review. | Customization | Service Request | null | Goal Management | null | null | 2021-04-28T14:04:02+05:30 | 2021-05-13T14:48:39+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Amolika, The reported concern was due to the Goal review already submitted by the employee and pending approval. We have now cleared the pending Goal review, and save & submit options are enabled in the Goal setting. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadr... |
2,595 | Dear Vijaya, As discussed, Please create a Dummy employee ID as per below ASAP. Employee ID : CH0001 Employee Name : Dinesh Kumar Mittal Designation : Chairman Position : Chairman Date Of Joining : 27-Apr-2021 Location : Head Office Department : Corporate Reporting Manager: Self Functional Reporting Mana... | 12,688 | 5 | 3 | Closed | Sandip Chanda | Employee creation | Product | Service Request | null | Employee Information | null | null | 2021-04-28T14:08:52+05:30 | 2021-04-29T18:52:41+05:30 | vijayakumar.k@myadrenalin.com, sandip.p@myadrenalin.com, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in | vijayakumar.k@myadrenalin.com, sandip.p@myadrenalin.com, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in | sandip.p@myadrenalin.com, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in | null | null | Service Request | Hi Sandip Chanda, As discussed over the call, For the below query, We will create the dummy employee and confirm from our end. Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sandip Chanda, As discussed over the call, We have created the new dummy employee code ... |
2,596 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Employee is facing the below error. Kindly rectify. Thanks Sonali From: Bharat Vyas <Bharat.Vyas@artfertilityclinics.com> Sent: 28 Apr... | 12,689 | 5 | 1 | Closed | Sonali Srivastava | Mobile application Working after the password reset. | Product | Clarification | null | null | null | null | 2021-04-28T14:31:04+05:30 | 2021-05-14T11:48:53+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, As discussed over the call, after the password reset mobile application is working !! Abirami K |
2,597 | I have selected ESI as Yes for one employees but it is not working | 12,690 | 5 | 3 | Closed | Divya N | null | Product | null | null | Salary | null | null | 2021-04-28T14:31:26+05:30 | 2021-04-28T16:33:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/673104758 Thanks and... |
2,598 | Pl configure New Fin year setup (2021-22) in the application | 12,691 | 5 | 3 | Closed | Chittibabu M | Patch deployment FY 21-22. | Product | Patch Deployment | null | Tax | null | null | 2021-04-28T14:48:35+05:30 | 2021-05-14T20:51:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, As per your advise application & DB backup is taken. you can proceed on the new fin year setup, Hi Chittibabu M, As per your ... |
2,599 | Settlement of one employee is not processed correctly | 12,692 | 5 | 3 | Closed | Divya N | round off | Product | Configuration | null | Salary | null | null | 2021-04-28T15:15:43+05:30 | 2021-05-13T16:50:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/673104758 Thanks and... |
2,600 | I am not able to upload leave for emp.no.7294 | 12,693 | 5 | 3 | Closed | Rambha Devi | Done the changes | Product | Data Correction | null | Employee Movement | null | null | 2021-04-28T15:23:07+05:30 | 2021-05-13T16:50:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rambha Devi, Requesting you to connect the below link to check the reported concern. https://fastsupport.goto... |
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