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2,701 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Dhivya, User R21286 has by mistaken raise the time based AR with wrong time. but now he is not able to do the cancel attendance regularization . Ple... | 12,795 | 5 | 1 | Closed | Akhilesh.prajapati | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-04-30T16:35:39+05:30 | 2021-05-15T17:48:24+05:30 | ask.adrenalin@myadrenalin.com, sssupport@indusind.com, dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com | ask.adrenalin@myadrenalin.com, sssupport@indusind.com, dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com | sssupport@indusind.com, dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com | null | null | Clarification | Hi Akhilesh.prajapati, Post Analysis, the Time based Attendance regularization was raised by the Employee - R21286 on 20-APR-2021 and it has been approved by the approver JANYANTH - R19451. (Attached the screenshot for your reference). ALso if the transaction is pending in the Approvers queue then we can reject ... |
2,702 | Dear Jay, As discussed, the employee's goal setting has been approved but the employee is still not able to process his performance appraisal. Please check and do the needful. [cid:image001.png@01D73DE0.2CE82920] Regards, Nainesh Disclaimer Notice: This message (including attachments) is legally privileg... | 12,796 | 5 | 1 | Closed | Nainesh | Appraisal end date update | Product | Data Correction | null | Performance Appraisal | null | null | 2021-04-30T16:45:14+05:30 | 2021-05-20T09:50:09+05:30 | null | null | null | null | null | Software Problem | Hi Nainesh, We are working on the reported query on performance appraisal issue for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Nainesh, Post analysis we understood that the appraisal end date was mentioned as 30 APR 2021 and hence the ... |
2,703 | Hi, In the month of March from our End we have not deducted EMI deduction for Emp. 1221_Rashida. Now 2 EMI's reflecting in April Salary process. Request to correct in the system that 1 EMI has to deduct in April & so on subsequent months. -Swapnil Tawre 8329295434 | 12,797 | 5 | 3 | Closed | Swapnil | In the "Loan Reschedule" we can change using the "Principle Amount Based Loan Reschedule"
mention the Principle amount and click the "Show Schedule" then the system will show the new loan scheduler.
| Product | Service Request | null | Loans | null | null | 2021-04-30T16:58:47+05:30 | 2021-05-10T12:05:07+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-04-30 16:58:47 +0530, Hi Swapnil, From the above description, we understoo... |
2,704 | Hi Srujana, As per Income Tax act, an employee can claim LTA as per LTA block of four years. The current block is 2018-2021. Could you please confirm below points on LTA: 1. Is there a control in Adrenalin that checks how many times an employee is claiming and is it under the block ? 2. While employee... | 12,798 | 5 | 1 | Closed | Sonali | Clarification in new income tax ACT points | Product | Clarification | null | Claims and Reimbursments | null | null | 2021-04-30T17:05:32+05:30 | 2021-05-21T18:50:19+05:30 | srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | srujana.m@myadrenalin.com, obaidur.khan@bicworld.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Clarification | Hi Sonali, We have checked with our internal team for the below reported ponts. Is there a control in Adrenalin that checks how many times an employee is claiming and is it under the block? Aes Remarks: YES, it is avalible. While the employee declares LTA in the”Tax Declaration” form, can the system give inf... |
2,705 | Dear concern, We are having error in ESIC & PT for TAmnilnadu | 12,799 | 5 | 2 | Closed | Yugandhara Chavan | Tamil Nadu and Orissa PT slab has been updated properly | Product | Configuration | null | Salary | null | null | 2021-04-30T17:11:34+05:30 | 2021-05-20T20:49:06+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12741, Hi Yugandhara Chavan, From the above description, we understood that ESI and PT wrongly calculated for the... |
2,706 | May Day Holiday is not indicated in Calendar | 12,800 | 5 | 4 | Closed | Srinivasa V | scheduler is running at night 10:14 | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-01T10:03:41+05:30 | 2021-05-18T10:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Great Response …!! still we are struggling ,blames are on HR going on., Hi Srinivasa V, Please joi... |
2,707 | Dear Jay, Please deploy the patch for the FY 2020-21. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.glo... | 12,801 | 5 | 1 | Closed | Anoopsingh | FY patch deployment | Product | Service Request | null | Tax | null | null | 2021-05-01T10:58:22+05:30 | 2021-05-18T09:52:42+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, We have taken the connection on saturday and deployed the FY 2021-2022 patch. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,708 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team The employee 0009-Sanjay Joshi is unable to login in app. Kindly resolve Thanks Sonali From: Sanjay Joshi <Sanjay.Joshi@artfertilityc... | 12,802 | 5 | 1 | Closed | Sonali Srivastava | Wrong count cleared | Product | Data Correction | null | null | null | null | 2021-05-01T11:03:34+05:30 | 2021-05-19T16:49:13+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, We will unlock the mobile device by clearing the wrong count entered by the employee. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Pls confirm if this has been solved. Thanks Sonali , Hi Sonali Srivastava, As per request, we have cleared the wrong count and modi... |
2,709 | Dear Jay, As discussed, Please update investment proofs detail of FY 2019020 to FY 2020-21 as a declaration. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.... | 12,803 | 5 | 1 | Closed | Anoopsingh | Last year proof inti current year declaration movement | Product | Service Request | null | Tax | null | null | 2021-05-01T11:04:54+05:30 | 2021-05-18T09:52:42+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Service Request | Hi Anoopsingh, We have taken the connnection and moved the last year proof value into current year declaration. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,710 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Employee-0120-Anwar sheikh is unable to login in Screenshot attached. Pls chk. Thanks Sonali This message (including any attachm... | 12,804 | 5 | 1 | Closed | Sonali Srivastava | Work/Company Mail ID and Work mobile number must be updated in contact details form | Product | Clarification | null | null | null | null | 2021-05-01T15:30:17+05:30 | 2021-05-22T00:48:27+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Sonali Srivastava, We will check on the below reported mobile query showing an internal system error while sign up. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Sonali Srivastava, As per our analysis, The company work mail ID was not updated in the Contact details hence the Sign up request was... |
2,711 | We can not download Clock IN Clock Out Report so clear this issue on ASAP basis. | 12,805 | 5 | 3 | Closed | Parth Oza | Duplicates in rpt calendar table | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-05-01T17:05:19+05:30 | 2021-05-18T11:24:24+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Parth, As discussed over the call, we understood from you that the team had connected on Saturday and resolve... |
2,712 | Dear jay, As discussed, I was trying to close GDSL paygroup but showing error as " payroll count mismatch". But now finally you have done it. Thanks for your support & Cooperation. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan... | 12,806 | 5 | 1 | Closed | Anoopsingh | Pocessed data count mismatch | Product | Data Correction | null | Salary | null | null | 2021-05-01T22:43:06+05:30 | 2021-05-18T09:52:42+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, We have taken the connection on saturday and understood that there was a employee count mismatch in processed data for the mentioned pay group GDSL and the same has been resolved now and you have confirmed the paygroup also. Kindly check and let us know the feedback. Regards, Jayakrishnan.... |
2,713 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist with converting the below staff appraisal type to KPIs. This is to be done for the staff in the list as well as the p... | 12,807 | 5 | 1 | Closed | Amit Sangha | goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-02T11:08:16+05:30 | 2021-05-20T11:55:34+05:30 | ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | kritika.kumar@abaninvestment.com | null | null | Service Request | Hi Amit, ?Below positions has been mapped to KPI. Kindly check let us know for any changes. AE-ABU-ADM.ADMINISTRATION ASSISTANT AE-ABU-CON.SALES REPRESENTATIVE AE-DUB-L&D.DATA ENTRY ADMINISTRATOR AE-DUB.SALES REPRESENTATIVE AE-DUB-VET.MEDICAL REPRESENTATIVE AE-DUB-MED.SALES SUPERVISOR - UAE AE-DUB-PHARM... |
2,714 | Dear Mani, Below staff has applied total of 18 days annual leave, as per cut-off date 12 days (11 – 24 Apr) should be deducted from the allowances. But it is only deducting 6 days. Please check and advise. [cid:image001.png@01D73F37.0000E9D0] [cid:image1920ce.PNG@20b307ec.40b96c2b]<http://www.abaninvestmen... | 12,808 | 5 | 1 | Closed | Elton Dasilva | cancelled leave also taken for count | Customization | Data Correction | null | Personal Data | null | null | 2021-05-02T11:09:16+05:30 | 2021-05-19T16:49:14+05:30 | saravanan.mani@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | saravanan.mani@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Clarification | Hi Elton, The reported issue has been resolved now. There was a cancellation record for the same period which's why Annual Leave not shown in the Payroll. Now it's been resolved. Please check the same. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intelle... |
2,715 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate all the employees from Prime for KPI as mentioned in the “D” column of the Goal setting status report attachment. ... | 12,809 | 5 | 1 | Closed | KRITIKA KUMAR | goals enabled | Product | Data Correction | null | Performance Management | null | null | 2021-05-02T12:24:32+05:30 | 2021-06-08T10:49:54+05:30 | ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, shaila.castillo@makeen.ae, amal.chreim@makeen.ae, saravanan.mani@myadrenalin.com, corazon.belleza@primehospitality.ae | ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, shaila.castillo@makeen.ae, amal.chreim@makeen.ae | amit.sangha@abaninvestment.com, corazon.belleza@primehospitality.ae | null | null | Service Request | Hi Kritika, We have enabled the shared employee goals for 2021. Please verify now and let us know for clarification. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: S... |
2,716 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Thank you for our meeting today. As discussed, please ensure to have all eligible joiners access activated once the “Map Employee to D... | 12,810 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | mapping | Product | Clarification | Admin Module | My Information | null | null | 2021-05-02T13:09:49+05:30 | 2022-05-01T06:48:56+05:30 | saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, tom.ward@abaninvestment.com, kritika.kumar@abaninvestment.com, prameela.f@myadrenalin.com, amit.sangha@abaninvestment.com, shaula.murcia@abaninvestment.com, bhaskaran.r@myadrenalin.com | null | nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, tom.ward@abaninvestment.com, kritika.kumar@abaninvestment.com, prameela.f@myadrenalin.com, amit.sangha@abaninvestment.com | null | null | Clarification | Hi Mona, As discussed over call, on selecting the map to default group option in Employee Creation page, respective employee automatically will be added to all Self Service groups including Social Connect. Please do observe this for the next created employee and do let us know for any further concerns on this. ... |
2,717 | Dear Mani, I have updated the dept for below staff and rerun payroll still the Dept in not showing in JV. EMPLOYEE NUMBER ASSIGNMENT NUMBER LAST NAME FIRST NAME MIDDLE NAME 5611 Vuppala Manohar Kumar [cid:imagea28303.PNG@b99aff34.4e87f654]<http://www.abaninvestment.com> ... | 12,811 | 5 | 1 | Closed | Elton Dasilva | Clarification | Product | Configuration | null | Salary | null | null | 2021-05-02T14:02:58+05:30 | 2021-05-19T11:49:26+05:30 | saravanan.mani@myadrenalin.com, muhammad.bukhari@jumanenergy.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com | saravanan.mani@myadrenalin.com, muhammad.bukhari@jumanenergy.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, elton.dasilva@abaninvestment.com | muhammad.bukhari@jumanenergy.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | Service Request | Hi Elton, Below employee is mapped to HR department and department code has been not mapped for this department. Request you to map the same. [cid:370b7eb0-be7d-4de4-b2fe-09571e0dc0fc]? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Fl... |
2,718 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Nidheesh; Kindly find attached a list of team members whose goals need to be cleared as they have been uploaded incorrectly. Can you let me kno... | 12,812 | 5 | 1 | Closed | Lee-Anna Nussbaumer | Goal cleanup | Product | Service Request | null | Goal Management | null | null | 2021-05-02T15:16:20+05:30 | 2021-05-20T11:55:34+05:30 | ask.adrenalin@myadrenalin.com, nidheesh.k@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com, deepan.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, nidheesh.k@myadrenalin.com, saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com, deepan.m@myadrenalin.com | amit.sangha@abaninvestment.com | null | null | Service Request | Dear LeeAnna, We are acknowledging your email. Definitely we need time to correct the data as the list is huge. @Saravanan, Can you advise timeline quickly for this activity to perform. Regards Nidheesh K M(Dubai) & Whats app: +971-544319321 | MS TEAMS:Nidheesh.K@hr-mx.net , ?Hi LeeAnna, In the giv... |
2,719 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate the goal setting for the below team members from CNS and also similar positions. Thanks, Kritika [cid:imag... | 12,813 | 5 | 1 | Closed | KRITIKA KUMAR | Goal setting enabled | Product | Data Correction | null | Goal Management | null | null | 2021-05-02T15:23:05+05:30 | 2021-05-18T10:48:48+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | amit.sangha@abaninvestment.com | null | null | Service Request | Hi Kritika, The below employee trying to access the Performance review form instead of the Goal setting. ? Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Ch... |
2,720 | We have redirected "Separation Activity" approval for below staff. Employee ID - KIS00025 Actual Approver - CCS00066 Adhoc Approval initiated to - CCS00033 But while checked in CCS00033, redirected approval forms are not shown. Please check the same & do the needful. | 12,814 | 5 | 3 | Closed | Nithya K | done the changes | Product | Data Correction | null | Employee Movement | null | null | 2021-05-03T09:33:17+05:30 | 2021-05-18T12:48:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; Zoom 3.6.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nithya K, As requested we will check the reported concern and update you on the status., Hi Nithya... |
2,721 | Mails are not receiving from HRMS. Kindly check and support for the same. | 12,815 | 5 | 1 | Closed | N Sreevalli | RDL 5.6.0 is available but HRMS 5.3.0 is not supported | Product | Patch Deployment | null | Workflow | null | null | 2021-05-03T09:48:25+05:30 | 2021-05-03T10:01:44+05:30 | null | null | null | null | null | Clarification | created_by: 2043056738148 time: 2021-05-03 04:18:25 UTC |
2,722 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Can we add these bookmarks? ---------- Forwarded message --------- From: Kamal Pandey <kamal.p@religare.com> Date: Fri, Apr 30, 2021 at ... | 12,816 | 5 | 2 | Closed | Jatinder Kumar Sharma | bookmark config (change request)
[SP_EMPLOYEE_CREATION_MAIL] | Product | Data Correction | null | Workflow | null | null | 2021-05-03T09:51:41+05:30 | 2021-05-21T21:49:08+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, Requesting you to share the sample mail triggered for further analyses on the bookmark feasibility. Thanks & Regards, Mohamed Moosa A, it is in the trail email. pls check. On Mon, May 3, 2021 at 11:08 AM Mohamed Moosa A < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.co... |
2,723 | Inactive employees are listed in the Salary register | 12,817 | 5 | 3 | Closed | Chittibabu M | issue is caused because of pay process done in Backend last week | Product | Clarification | null | Payroll Setup | null | null | 2021-05-03T10:12:36+05:30 | 2021-05-13T12:59:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the call, Inactive employee are got into this month payroll because we have done the pay pro... |
2,724 | Kindly close the loan. Refer screenshot. | 12,818 | 5 | 3 | Closed | ROOTS IT | Provided the clarification. | Product | Clarification | null | Loans | null | null | 2021-05-03T10:23:28+05:30 | 2021-05-18T11:49:49+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi ROOTS IT, Requesting you to connect the below link. https://fastsupport.gotoassist.com/717663490, Hi ROOTS ... |
2,725 | Dear Jay, We have discussed, As was are facing some issues to process payroll as under:- 1. We have transfer some employees in other pay group but unable to upload CTC breakup. 2. We wants to deduct PF on full gross salary on that pay groups (GCML_FULL1 & GCL_FULL1) 3. Need to update al... | 12,819 | 5 | 1 | Closed | Anoopsingh | CTC all upload issue, RDL issue | Product | Patch Deployment | null | Salary | null | null | 2021-05-03T10:36:08+05:30 | 2021-05-18T20:53:27+05:30 | jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Dear Anoopsingh, We have taken the connection resolved the mentioned queries. Please find the below updates as follows. 1. We have transfer some employees in other pay group but unable to upload CTC breakup. Deployed the patch and Post deployement you are able to upload the CTC. 2. W... |
2,726 | Not able to generate Fixed Earnings & Deductions report | 12,820 | 5 | 3 | Closed | Chittibabu M | in view PA_FIXED_EARN_DED_PARA client name is ambiguous once corrected issue got resolved | Product | Clarification | null | Payroll Management | null | null | 2021-05-03T10:48:07+05:30 | 2021-05-13T13:12:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, Based on the query ,We have verified the data . While choosing the status as system is showing an error as Unab... |
2,727 | to be added columns for leave availed upto the month and balance remaining. to add columns for leave availed upto the month and balance remaining. Kindly do in UAT first. | 12,821 | 5 | 3 | Closed | Surendra Kumar | Table bookmark | Customization | Service Request | Leave Management | Time and Attendance Management | null | null | 2021-05-03T10:50:49+05:30 | 2021-07-31T19:48:16+05:30 | aishwary.singh@myadrenalin.com, dhivya.v@myadrenalin.com | aishwary.singh@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Surendra Kumar, Please provide us sometime, we will check the feasibility of adding the required additional... |
2,728 | Hi, Request you help us change the separation type and reason for below mentioned inactive employees: Employee code Employee name ES_COMMENTS SEPARATION_TYPE RESIGNATION_REASON M2869 Priyank Bhupesh Garasia Behavioral ... | 12,822 | 5 | 3 | Closed | Vaishali Raut | data correction done | Product | Data Correction | null | Separation Management | null | null | 2021-05-03T10:51:17+05:30 | 2021-05-03T12:41:14+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/371095138 Thanks and regar... |
2,729 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, HRIS Application is slow because of the below report is running and because this the application is slow. [cid:image001.png@01D7400A.02A1... | 12,823 | 5 | 1 | Closed | Sandeep Thungaturthy | services execution and patches update | Product | Configuration | null | Application Access Management | null | null | 2021-05-03T10:51:30+05:30 | 2021-05-19T16:49:15+05:30 | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Dear Sandeep Thungaturthy, As discussed over the session, we are working with our internal team on the concern raised on "Slowness in the HRIS application", we will update you at the earliest. Thanks and Regards, Dhivya . V, ?Hi, Thanks for your email. I am on Leave on 03-May-2021(Monday) & 04-May-202... |
2,730 | Hi Team, Please reset my ID Password for UAT, I need to complete Exit Interview report UAT. Employee ID - 890473 [cid:image001.png@01D7400C.4D09EBC0] Amlesh Saroj Manager HR Helping BIC create collaboration email: amlesh.saroj@bicworld.com<mailto:amlesh.saroj@bicworld.com> Mobile: +91 9518990274 Ad... | 12,824 | 5 | 1 | Closed | Sonali | UAT Password has been reset. | Product | Clarification | null | Employee Information | null | null | 2021-05-03T11:06:11+05:30 | 2021-05-18T12:48:36+05:30 | vijayan.g@myadrenalin.com, sonali.suvarna@bicworld.com, amlesh.saroj@bicworld.com, ask.adrenalin@myadrenalin.com | vijayan.g@myadrenalin.com, sonali.suvarna@bicworld.com, amlesh.saroj@bicworld.com, ask.adrenalin@myadrenalin.com | sonali.suvarna@bicworld.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Amlesh, Your UAT password is reset to adnet2008 Regards, Sonali |
2,731 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear All , Please activate following employee in Amaaz. Date of joining Emp. No Name Email Department Designation 05-05-2021 03... | 12,825 | 5 | 1 | Closed | Nuwan Dissanayake | clean up done | Product | Service Request | null | Employee Information | null | null | 2021-05-03T11:13:46+05:30 | 2021-05-19T14:49:33+05:30 | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, ask.adrenalin@myadrenalin.com | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Dear Nuwan Dissanayake, Sure, we will do the reactivation of the employee and update you at the earliest. Thanks and Regards, Dhivya . V, Hi Nuwan Dissanayake, We are unable to login in the Server, as the password expiry message pops up, please help. Thanks and Regards, Dhivya . V, Hi Nuw... |
2,732 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Mr. Wasim, Please note that while doing Adhoc nomination through status of course schedule form, I am unable to view and add below mentioned emplo... | 12,826 | 5 | 3 | Closed | Kirti Ghule | Role Player Mapping | Customization | Configuration | null | Training Management | null | null | 2021-05-03T11:15:08+05:30 | 2021-05-20T07:49:32+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Software Problem | Hi Kirti Ghule, Noted on your concern,we will check on the procedure on how to do the Adhoc Nomination for a procedure,we will update on the same once we have an RCA. Regards Wasim, Hi Kirti Ghule, Post providing the access to Suravi for all employees department,the said employees are now getting added in status... |
2,733 | Dear Team, since the KRA are repeated twice, user unable to save or submit my page. out of two points repeated each time, one is blank and other has sub points. Request you to delete the empty duplication. employee ID: 89821 Name: Bhavatarini Satyamurthy [cid:image002.png@01D74010.54FB78E0] T... | 12,827 | 5 | 1 | Closed | shishira | uploaded as well as submitted | Product | Data Correction | null | Goal Management | null | null | 2021-05-03T11:35:02+05:30 | 2021-05-18T19:49:14+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in | null | null | Clarification | Dear shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, Post analysis we und... |
2,734 | Dear Team, User unable to submit my appraisal form . It is giving an error message that Enter the actual achievements in the competency section. User filled in all the details and when user try to submit the form it gives me error message. Please help in resolving the same . [cid:image002.jpg@01D74010.84191650] ... | 12,828 | 5 | 1 | Closed | shishira | presume that employee submitted | Product | Configuration | null | Goal Management | null | null | 2021-05-03T11:36:20+05:30 | 2021-05-20T10:48:59+05:30 | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in | null | null | Clarification | Dear Shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, We had a dis... |
2,735 | Dear Team, unable to open self-appraisal...showing error User id: monas Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife... | 12,829 | 5 | 1 | Closed | shishira | pms not initiated | Product | Configuration | null | Goal Management | null | null | 2021-05-03T11:38:32+05:30 | 2021-05-19T09:48:35+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, shishira.c101498@exidelife.in | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Clarification | Dear Shishira, As discussed with you over the call, please provide us sometime, currently we are working on the slowness concern reported in your environment. Post this, we will connect and work on the queries raised on PMS and update you. Thanks and Regards, Dhivya . V, Hi shishira, Post analysis we ... |
2,736 | one time tax formula correction need to change | 12,830 | 5 | 3 | Closed | Saravanan M | Formula Change | Product | Configuration | null | Tax | null | null | 2021-05-03T11:51:29+05:30 | 2021-05-03T12:30:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
2,737 | one time tax formula correction | 12,831 | 5 | 3 | Closed | Saravanan M | Formula Change | Product | Configuration | null | Tax | null | null | 2021-05-03T11:52:18+05:30 | 2021-05-03T12:31:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
2,738 | one time tax formula correction | 12,832 | 5 | 3 | Closed | Saravanan M | Formula Change | Product | Configuration | null | Tax | null | null | 2021-05-03T11:54:13+05:30 | 2021-05-03T12:32:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, We have taken the session and changed the formula for ONETIME1 component in system. Kindly do the ... |
2,739 | Dear Jay, As discussed, We are using incorrect components for all the CTC reimbursement like:- Kindly check and fixed. Wrong Correct LTA_REM CTC_LTA REIM_CONV CTC_CONV TEL_REM CTC_TEL REIM_BOOK CTC_BOOK Thanks & Regards, Globe Capital.jpgAnoop Singh H... | 12,833 | 5 | 1 | Closed | Anoopsingh | New ticket 13528 | Product | Service Request | null | Claims and Reimbursments | null | null | 2021-05-03T12:05:16+05:30 | 2021-06-15T18:51:15+05:30 | neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, vikaskumar@globecapital.com | null | neerajbhardwaj@globecapital.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, vikaskumar@globecapital.com | null | null | Service Request | Hi Anoopsingh, As discussed we can work on the below mentioned changes on reimbursements post payroll works and we will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We have received the new ticket with regard to reimbursement component code changes and hence we can ... |
2,740 | Record already exists error showing while updating bank details | 12,834 | 5 | 1 | Closed | Harish Bhosale | Backend Update. | Product | Service Request | null | Employee Information | null | null | 2021-05-03T12:21:14+05:30 | 2021-05-18T17:49:17+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, We understand that while uploading bank details it shows bank details already exist. We will check an... |
2,741 | Details of Aniruddha Mondal P0047 is not reflecting in our PMS report. | 12,835 | 5 | 4 | Closed | Pratap Singh | getting displayed in gs status report | Product | Configuration | null | Goal Management | null | null | 2021-05-03T12:26:21+05:30 | 2021-05-05T10:46:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Dear Pratap Singh, Request your help on knowing the exact report name on which the PMS data is not getting disp... |
2,742 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Dhivya As discussed, we have 15 SGT intern joiners today. We have to create an emp id with No pay as a Paygroup. We are facing a technical issue... | 12,836 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | New Hire On-Boarding | null | null | 2021-05-03T12:27:40+05:30 | 2021-05-18T20:53:27+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | jayakrishnan.n@myadrenalin.com | null | null | Clarification | Hi Balaji Damodaran, Post discussion with Ms.Shalini we understood that employees are created to new pay group without issues. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,743 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check Absent scheduler and week off scheduler is not running days are coming as blank in the attendance calendar. Thanks & Regards, ... | 12,837 | 5 | 3 | Closed | Rishi Ranka | Scheduler was made Inactive | Product | Configuration | null | Setup HRMS | null | null | 2021-05-03T12:44:29+05:30 | 2021-05-21T14:49:12+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Clarification | Hi Rishi Ranka, Noted on your query,we will schedule the activity and send link for connection to check on why the schedulers are not running Regards Wasim, Send me the link. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumb... |
2,744 | Hi, Wrongly settlement calculation in F&F of HL workman April’21. Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imagec11d0d.JPG@186d7fe6.40be9a44]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road Hig... | 12,838 | 5 | 1 | Closed | Pradeepa C T | Product issue patch has been deployed. | Product | Patch Deployment | null | Pay process | null | null | 2021-05-03T12:47:37+05:30 | 2021-05-18T15:49:08+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Software Problem | Hi Pradeepa C T, As discussed over the call, we have deployed the patch for the below-reproted concern. Request you to do the settlement process. Please share your feedback for any further clarifications. Regards, Srujana.M |
2,745 | Error while inserting CTC data NBHC06351 PATI NAGA SATISH VENKATA REDDY Checked in Employment data change (additional field) pay process status is correctly updated as Yes. | 12,839 | 5 | 2 | Closed | Harish Bhosale | Extra space removed from Employee ID column. | Product | Data Correction | null | Pay process | null | null | 2021-05-03T12:48:22+05:30 | 2021-05-19T10:48:46+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11690, Hi Harish Bhosale, We understand that you are unable to upload CTC for below employee. We will check and u... |
2,746 | Kindly correct the LWD of Saransh Bhargava P3034 in the system as his date of resignation was 09-02-2021. | 12,840 | 5 | 3 | Closed | Pratap Singh | data correction on lwd | Product | Data Correction | null | Separation Management | null | null | 2021-05-03T12:55:02+05:30 | 2021-05-04T18:06:32+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Sure, we will do the required changes with reference to last working date of employee P3034 and... |
2,747 | Hello team, We have created App_Cal_ 2021-22 and made necessary configurations in the appraisal calendar, review group definition and review details. We need to enable goal setting for this calendar and let us know if we have to follow any further steps. Request you to do it at the earliest. Thanks, Varun | 12,841 | 5 | 3 | Closed | Sai Varun Ranga | Initiated the goals | Product | Configuration | null | Performance Management | null | null | 2021-05-03T13:52:52+05:30 | 2021-05-11T12:03:49+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, We have checked the existing configuration for the calendar (App_Cal_1_2021-22) and found that... |
2,748 | Hi, we have observe that Leave reversal debit did not occur for employee C3303. Request you to do the needful. Regards, Pinkiiy Raval | 12,842 | 5 | 3 | Closed | Vaishali Raut | FN_LMS_CUSTOM_LEAVE_CREDIT custom plugin function is returning NULL value for PL leave type when Leave Reversal Debit processed on employees DOL date, have updated the function to return 0 if it is NULL | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-05-03T13:58:39+05:30 | 2021-05-19T10:48:47+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, We have already taken the session and working on the reported query. Once it is completed, we will check ... |
2,749 | Hi Team...Error has been reflecting while filling the form.enclosed screenshot is for your reference. | 12,843 | 5 | 3 | Closed | Lishma Soni | Post deploying the DLL file provided in the patch id QA_446_ADL_2009_21775the mentioned issue was resolved. | Product | Clarification | null | Travel Request | null | null | 2021-05-03T14:08:17+05:30 | 2021-05-05T13:37:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, Based on your concern, Error while filling the Non CTC travel form as per the attachment, we will c... |
2,750 | Hi, Team! I'd like to request to run a back end scheduler due to today's shift roaster upload for the following employees: E06-016-6 E06-565-3 E06-658-7 E06-402-2 E06-647-0 E06-557-0 E06-453-9 E33-270-0 E06-489-0 E06-517-8 E06-990... | 12,844 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Clarifications provided | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-03T14:30:48+05:30 | 2021-05-04T13:26:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, We have executed scheduler in front end as below steps. 1. Go to Event Scheduler fo... |
2,751 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, I want to give Access to Plant HR - 890332 ^ PRASHANT HARIBHAI ZAMBRE for BCE location, similar to that of Swetang for KBL unit. However after d... | 12,845 | 5 | 1 | Closed | Sonali | Clarification in attendance data | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-03T14:35:28+05:30 | 2021-05-25T19:50:18+05:30 | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | ask.adrenalin@myadrenalin.com, amlesh.saroj@bicworld.com | amlesh.saroj@bicworld.com | null | null | Clarification | Hi Sonali, We have checked, below reported employee has Attendance rights. If still, you are facing the issue. Please share the error screenshot for further analysis. Regards, Srujana.M, Hi, This ticket has not been resolved as the concern person is not able to view the attendance of employees under fac... |
2,752 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, LCP074 ^ Sambit Kumar Rout- workforce management tile is missing. Kindly help check. He is an Admin user as well. Regards Shilpa F... | 12,846 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-03T14:59:33+05:30 | 2021-05-10T13:57:31+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Shilpa Kumar, We have added the employees in workforce self group, please ask employee to validate. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan, This is resolved now. Thanks! By default all employees sh... |
2,753 | Hi Is this different portal from the old adrenalin customer support portal? [cid:imagec9c048.PNG@73e62b4a.4996ccb0]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image572978.PNG@1737c604.469052f1]<https://www.linkedin.com/company/aban-investment> WWW.ABANINVESTMEN... | 12,847 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | Clarification | Product | Data Correction | null | Absence | null | null | 2021-05-03T15:06:29+05:30 | 2021-05-11T18:38:25+05:30 | null | null | null | null | null | Clarification | Hi Mona, Yes. Going forward request you to send your queries to ask.adrenalin@myadrenalin.com.. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadr... |
2,754 | Dear Team, Please upload the attached Gaol Sheets. Sno E code Name Position Name Department 1 P2585 Priyanka Kumari Central Support Manager - Facility Management Human Resources 2 P1288 Vaibhav Gupta Central Support Manager - Corporate Finance Technical Risk Management 3 P1212 Himanshu SIngh Senio... | 12,848 | 5 | 1 | Closed | Pratap Singh | duplicate ticket, template not mapped | Customization | Configuration | null | Goal Management | null | null | 2021-05-03T15:06:54+05:30 | 2021-05-14T10:53:42+05:30 | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, surendra.kumar@pnbhousing.com | surendra.kumar@pnbhousing.com | null | null | Service Request | Hi Pratap Singh, As discussed over the call, we will do the required clean up for the shared list of employees and update the goals as shared. Please provide us few minutes, we will complete the same and update you Thanks and Regards, Dhivya . V, Dear Pratap, As discussed over the call, we observed t... |
2,755 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, My adrenalin is not working, request you to please resolve the issue ASAP. [image: image.png] *Regards* *Sahil Gulati* -- ... | 12,849 | 5 | 1 | Closed | hr operations | Application not loaded properly | Product | Clarification | null | Application Access Management | null | null | 2021-05-03T15:27:18+05:30 | 2021-05-18T20:53:28+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | vivek.raj@ayefin.com | null | null | Clarification | Dear Team, We request you to please check whether the application is working fine now and let us know the feedback. Kindly revert us if you still faces the issue. Regards, Jayakrishnan. N Product Support |
2,756 | Please upload Goal sheet of below employees. Data has been shared to you through mail. E code Name P2585 Priyanka Kumari P1288 Vaibhav Gupta P1212 Himanshu SIngh P0523 Vishal Rambhau... | 12,850 | 5 | 3 | Closed | Pratap Singh | no position changed and dual tickets. GS cleanup | Customization | Configuration | null | Goal Management | null | null | 2021-05-03T15:48:27+05:30 | 2021-05-14T10:54:13+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12636, Hi Pratap Singh, As discussed over the call, we will do the required clean up for the shared list of emplo... |
2,757 | 4 Wheeler & 2 Wheeler Claims are not listed in the Select a Claim option of Claims Requisition Form | 12,851 | 5 | 3 | Closed | Chittibabu M | NON_ELIGIBLE_CLAIMS need to be Y | Product | Configuration | null | Claims and Reimbursments | null | null | 2021-05-03T15:53:06+05:30 | 2021-05-13T13:11:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, In Adrenalin Configuration editor ,Configuration name NON_ELIGIBLE_CLAIMS to 'Y' only then all the claims will... |
2,758 | Hi, weekly off is not showing for some employees in attendance calendar Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:imagec18526.JPG@8a70d548.4a976885]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Ro... | 12,852 | 5 | 1 | Closed | Pradeepa C T | Weekly off's are reflecting in attendance calendar form. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-03T16:11:44+05:30 | 2021-05-18T16:48:02+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Clarification | Hi Pradeepa C T, We have checked, weekly off are reflected in the Attendance calendar form. Request you to re-check and revert for any further clarifications. Regards, Srujana.M |
2,759 | "From date should be within in the financial year for the serial number3" Error while Reimbursement Eligibility Setup for emp#005495 | 12,853 | 5 | 3 | Closed | Chittibabu M | Date should be changed to current date in adrenalin | Product | Configuration | null | Claims and Reimbursments | null | null | 2021-05-03T16:27:09+05:30 | 2021-05-13T13:03:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Chittibabu M, In Reimburstment type for We need to change the financial year for the claims from 01-Apr-2021 to 31-mar-20... |
2,760 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Can you help me to figure this out, why this was sent from the application.. as we have not added clearance to the forms. Regards Sandee... | 12,854 | 5 | 1 | Closed | Sandeep Thungaturthy | user is in sep fac role | Product | Configuration | null | Separation Management | null | null | 2021-05-03T16:36:12+05:30 | 2021-05-18T19:49:15+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | iswarya.s@myadrenalin.com | null | null | Clarification | Hi Sandeep Thungaturthy, We presume that the mentioned employee is added to the Activity role players and hence he is receiving the respective approval. We will analyze the same and share our updates with you. Thanks and Regards, Dhivya . V, Hi Sandeep Thungaturthy, The Actor is in a role namely "Separat... |
2,761 | Dear Team, When we try to login in our adrenalin the homepage is not expanding. We have try clearing cookies and cache also. Also restarted browser. Yet to change. Same error. Attaching sample screenshot for your reference. Please check and confirm!!! | 12,855 | 5 | 3 | Closed | Malini N | infra team done changes | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-03T16:37:47+05:30 | 2021-05-04T11:03:10+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Malini N, As discussed with Das, we can understand that the application reflecting small in the chrome ... |
2,762 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please have a look, we are not able to request for travel advance. Thanks & Regards TANUJ MUKHERJEE MANAGER IT... | 12,856 | 5 | 1 | Closed | Tanuj Mukherjee | Clarification | Product | Clarification | null | Travel Request | null | null | 2021-05-03T16:38:49+05:30 | 2021-05-19T21:49:29+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Tanuj Mukherjee, We will have a call and discuss over the below query on travel request. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Tanuj Mukherjee, As checked, the employee is trying to raise the Travel Advance Request without raising the 'Travel Request'. So please find the below steps fo... |
2,763 | Hi, For the attached employees we are unable to upload UAN and Aadhar number Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image6a8bb1.JPG@5a62a7b7.4692f316]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Kru... | 12,857 | 5 | 1 | Closed | Pradeepa C T | We have removed the inactive employees' Aadhar and UAN numbers | Product | Service Request | null | Employee Information | null | null | 2021-05-03T16:40:58+05:30 | 2021-05-18T20:53:28+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Service Request | Hi Pradeepa C T, We have removed the inactive employees' Aadhar and UAN numbers. Request you to check and revert for any further clarifications. Regards, Srujana.M |
2,764 | Dear Sandeep, User updated H2 connect PDR in IHRIS, and submitted . Unfortunately ,the data entered was wrong. Now, user want to unlock self appraisal new in IHRIS ,so that user can fill up the correct data and submit. Kindly suggest My employee number 11924, Name Rajeevan D [cid:image002.png@01D7403B.90C8B600] ... | 12,858 | 5 | 1 | Closed | shishira | exide has conveyed that they will request approver to reject | Customization | Configuration | null | Goal Management | null | null | 2021-05-03T16:44:51+05:30 | 2021-05-18T19:49:16+05:30 | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Clarification | Dear Shishira, Ask the employee to inform the manager to reject the form, so e can refill and submit the same. Regards Sandeep Thungaturthy , Dear Shishira, Please let us know whether the Self Appraisal of the respective employee has to be removed to proceed further. Thanks and Regards, Dhivya . ... |
2,765 | Dear Jayakrishnan, As discussed, am not able to download Horizontal tax working, do check and revert. [cid:image001.png@01D7403C.F5F3CCD0] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited ... | 12,859 | 5 | 1 | Closed | Roseline Judia | Patch deployment | Product | Patch Deployment | null | Tax | null | null | 2021-05-03T16:54:27+05:30 | 2021-05-19T16:47:09+05:30 | sivas@efl.global, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, roselinej@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, roselinej@efl.global | sivas@efl.global, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global | null | null | Software Problem | Hi Roseline Judia, Post analysis we understood that there was a issue identified by our product team with reagrd to horizontal report. As discussed our internal team will deploy the patch post production hours and we will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Roseli... |
2,766 | Hi Vijay, I had downloaded bank statement for the month of April 2021 and found error in Salary Hold list as below: The highlighted employee's salary was not "on hold", but still his name is reflecting in Hols salary in "Bank Statement". Please check and resolve this issue. Salary Hold S.NO. EMPCODE EMPLOYE... | 12,860 | 5 | 1 | Closed | Sonali | Clarification in salary hold. | Product | Clarification | null | Pay process | null | null | 2021-05-03T17:08:41+05:30 | 2021-05-19T19:51:55+05:30 | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, srujana.m@myadrenalin.com, obaidur.khan@bicworld.com | srujana.m@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, obaidur.khan@bicworld.com | null | null | Clarification | Hi Sonali, We have checked, below reported employees' salary has been processed on 2021-04-26 16:57:54.210. During the time employee salary has been holding. Hence the system is showing the hold salary in the bank statement. If you need we will remove the history data. Also, we have checked, mar month salary is hold... |
2,767 | Reverse form for below-mentioned employee. 900579 Shunny Kumar | 12,861 | 5 | 2 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-05-03T17:33:04+05:30 | 2021-05-18T17:49:17+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-05-03 12:03:04 UTC, Hi Gyanamayee, We have rolled back the approved Annual review of requested employees to the saved stage and submitted it for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 904710668... |
2,768 | Hi Team, We are unable to Download Annexure 2-Report (For HOAD & OBPL) Please check the issue at your end. -Swapnil 8329295434 | 12,862 | 5 | 3 | Closed | Swapnil | Q4 Patch QA_449_ADL_2009_21692 patch deployed | Product | Patch Deployment | null | Tax | null | null | 2021-05-03T17:34:40+05:30 | 2021-05-10T12:04:10+05:30 | rashmi.deshpande@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-05-03 17:34:40 +0530, For FY 20-21, Hi Swapnil, From the above description... |
2,769 | After enabling the payslip viewer in Module administration. Unable to view Payslip in Mobile Same with claims requisition also | 12,863 | 5 | 3 | Closed | Ramakrishnan J | Done the changes. | Product | Data Correction | null | Application Access Management | null | null | 2021-05-03T17:47:32+05:30 | 2021-05-19T11:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide us a timelin... |
2,770 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check and add the category in emergency contact details. ---------- Forwarded message --------- From: Deepak Kumar <kr.deepak@religare.com> Date:... | 12,864 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-03T18:19:08+05:30 | 2021-05-19T09:48:35+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, The required Relationship category can be created using the Ellipse button in the Emergency Contact Details form itself. As per your request, BROTHER and SISTER has been added in the category. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,771 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, Showing bank details already exist [cid:image001.png@01D74048.FD06E730] Regards, Manoj Tiwari RHR (MP,Bihar,WB,UP,UK) ... | 12,865 | 5 | 1 | Closed | Manoj Tiwari | Removed bank details from old ID. | Product | Service Request | null | Employee Information | null | null | 2021-05-03T18:20:27+05:30 | 2021-05-19T11:49:28+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | null | null | null | Service Request | Hi Manoj, Below bank details are already registered with Emp- NBHC05677 which is still active. Request you to check and confirm us if you want to remove bank details from Emp- NBHC05677. We called you but did not get response. Regards, Judhistira.M , Hi Manoj, We have removed bank details from Emp-N... |
2,772 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please add this category too. ---------- Forwarded message --------- From: Deepak Kumar <kr.deepak@religare.com> Date: Mon, May 3, 2021 at 6:22 PM S... | 12,866 | 4 | 3 | Resolved | Jatinder Kumar Sharma | clarification on RELATIONSHIP CATEGORY master in the Emergency Contact form | Product | Clarification | null | Setup HRMS | null | null | 2021-05-03T18:23:36+05:30 | 2021-05-03T18:34:25+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | null | null | null | Clarification | Hi Jatin, ? The required Relationship category can be created using the Ellipse button in the form itself. As per your request, BROTHER and SISTER has been added in the category. Please check and share us your feedback. [cid:6f236544-978b-402b-b1cb-a77cd7d11248] Thanks & Regards, Mohamed Moosa A ________... |
2,773 | We are unable to upload the LOP for APL08804 | 12,867 | 5 | 3 | Closed | Vidyasagar | patch for issue fix | Product | Patch Deployment | null | Employee Information | null | null | 2021-05-03T18:34:26+05:30 | 2021-05-19T14:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Request your help on knowing the alert getting displayed while uploading LOP for the employee. We w... |
2,774 | We are unable to change Matrix Manager from Reassign Matrix Manager from Employee Deactivation form We have uploaded through data upload then also Matrix Manager is not updating We are unable to deactivate the Employee ID APL04129 | 12,868 | 5 | 3 | Closed | Vidyasagar | patch deployed | Product | Patch Deployment | null | Employee Information | null | null | 2021-05-03T18:39:15+05:30 | 2021-05-31T12:23:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have connected the session, we will analyze the concern reported on Reassigning Matrix Managers ... |
2,775 | Hi, Please make below mentioned fields of "Employment Data Change - Additional Fields" form as non mandatory from backend. We checked in Label Editor form however those fields are appearing as "Enabled" and not "Mandatory". 1. GL Code 2. PF No 3. Employment Status | 12,869 | 5 | 3 | Closed | Rashmi Deshpande | Made fields as non-mandatory via backend | Product | Data Correction | null | Setup HRMS | null | null | 2021-05-03T19:04:22+05:30 | 2021-05-03T20:13:56+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, As showcased over the remote session, the below fields are now made as Non-mandatory. 1. GL Code - V... |
2,776 | Goal setting is reflecting pending in tray of P3189 ^ Indra Sen Yadav but there is no record, refer to screenshot | 12,870 | 5 | 3 | Closed | Pratap Singh | older transactions | Product | Data Correction | null | Goal Management | null | null | 2021-05-03T19:15:21+05:30 | 2021-05-04T16:56:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern reported on GS being submitted not getting displayed under the appr... |
2,777 | Dear Madam, EM ID: 1499, 37883 for both the employees we have not mapped the shift earlier. today we have mapped the same. as the shift was mapped today employee attendance for 1 & 2 may 21 is seen as blank. request you to please run the weekly off scheduler and make the dates as holidays. Regards, Sowmya | 12,871 | 5 | 3 | Closed | Sowmya | Shift roaster has been done. | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-03T19:17:21+05:30 | 2021-05-04T13:08:12+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As discussed over the call, based ... |
2,778 | Hi, Unable to process the bulk settlement. [cid:image001.png@01D74050.B75B8A30] Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image2f364d.JPG@b6890605.4a9e3d14]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Ku... | 12,872 | 5 | 1 | Closed | Pradeepa C T | Bulk settlement process has been struck in queue | Product | Data Correction | null | Pay process | null | null | 2021-05-03T19:21:19+05:30 | 2021-05-18T20:53:29+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com, pradeepa.thyagaraju@himatsingka.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com, pradeepa.thyagaraju@himatsingka.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Software Problem | Dear Pradeepa, We have checked, settlement process has been struck in queue. Now we have cleared the same. ? Request you to start the settlement process and revert for any further clarifications . Thanks & Regards, Srujana.M. "I am keen to know if you have any suggestions for improvement or feedback on ... |
2,779 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, Mohan Kumar-NBHC06359 bank details already exist. [cid:image001.png@01D74052.94B7AC00] Regards, Manoj Tiwari RHR (MP,B... | 12,873 | 5 | 1 | Closed | Manoj Tiwari | Backend Update. | Product | Service Request | null | Employee Information | null | null | 2021-05-03T19:29:13+05:30 | 2021-05-18T20:53:29+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | null | null | null | Service Request | Hi Manoj, As checked, below employee is rejoined and his bank details already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
2,780 | Need to change the last working date for Rachaita Basu (IA1375) from 30-Apr-2021 to 29-Apr-2021. | 12,874 | 5 | 4 | Closed | Santanu Roy Chowdhury | As per the requirement we have updated the Last working date, last pay date, relieving date and shortfall date.
| Product | Data Correction | null | Separation Management | null | null | 2021-05-03T19:43:46+05:30 | 2021-05-19T10:50:20+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Santanu Roy Chowdhury, We will initiate connection shortly and work on the reported query. Regards, Vee... |
2,781 | dear Madam, EM ID: 48447 . all his attendance is approved before payroll but the got 1 LOP in Apr 21. please confirm the LOP details. | 12,875 | 5 | 3 | Closed | Sowmya | We have checked, 1 day has been debited because employee reason is showing LATE COMING DEDUCTION. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-03T20:03:39+05:30 | 2021-05-04T13:03:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12871, Hi Sowmya, We have checked, 1 day ha... |
2,782 | Dear Team, After deploy the patch, Non CTC Reimbursement form is not showing in Claims Requisition form. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn... | 12,876 | 5 | 1 | Closed | Anoopsingh | SP change | Customization | Data Correction | null | Claims and Reimbursments | null | null | 2021-05-03T22:49:24+05:30 | 2021-06-03T16:49:39+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, As discussed we will check the reported query on other non CTC reimbursement form issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
2,783 | Hi! Can you help us verify why 16-0730 was tagged as half day absent? Shift Change was filed/approved within 3-day deadline and her raw bio is good as well. Thanks. SCR REPORT RAW BIO | 12,877 | 5 | 2 | Closed | Doreen Quino | Clarification | Product | Clarification | null | Absence | null | null | 2021-05-04T09:05:36+05:30 | 2021-05-05T11:27:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi! Please do not change anything yet because we're currently processing the payroll as of the moment. We just want... |
2,784 | Hi, would like to ask if we can still re-activate those who are already deactivated in the system? Just in case we have to re-activate them. Is it possible? Please let us know. Thanks! | 12,878 | 5 | 2 | Closed | Doreen Quino | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-04T09:18:59+05:30 | 2021-05-05T11:27:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12877, Hi Doreen Quino, Through "Employee Reinitiation" form you can reinitiate the deactivate employees. t... |
2,785 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Can you please reset my ID & Password for Adrenalin login. Employee ID - 890473 [cid:image001.png@01D740C9.06D81E70] Amlesh Saroj Ma... | 12,879 | 5 | 1 | Closed | Sonali | password reset | Product | Data Correction | null | Employee Information | null | null | 2021-05-04T09:37:14+05:30 | 2021-05-19T09:48:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Amlesh, As per request, We have reset the below password for the reported employee from our end, Kindly check your end and share feedback. New PWD: adnet1 Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Thanks Team, please close this ticket. [cid:image001.png... |
2,786 | Hi, Request you to reset the confirmation form for below 2 employees. A5840 CC0620 Regards, Pinkiiy Raval | 12,880 | 5 | 3 | Closed | Vaishali Raut | Confirmation form process reset | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-04T09:38:59+05:30 | 2021-05-19T11:49:29+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/105801529 Thanks and reg... |
2,787 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Mahalakshmi S (AIE-2203) is elevated from OL1 to GG10 in this elevation w.e.f 01st Apr 2021. Employee movement changes done in Adrenalin. ... | 12,881 | 5 | 3 | Closed | Jacqulin Prabha | Steps shared | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-04T09:39:41+05:30 | 2021-05-21T23:49:19+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jacqulin Prabha, We will check and confirm on the leave balance. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As discussed, please find the below steps to adjust the leave balance. 1. Please download the sheet and prepare the same by filling the columns , Employee number,... |
2,788 | Need to update Employee Name | 12,882 | 5 | 1 | Closed | Gaurav Narang | Employee name change | Product | Service Request | null | My Information | null | null | 2021-05-04T10:25:29+05:30 | 2021-05-19T14:49:35+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Gaurav Narang, We have taken the connection and updated the requested employee names form backend. Kindly check... |
2,789 | Tax Data Spool is not happening for FY 20-21. While checking application log we came to know there is error in calling the procedure. Error at AeS.DBConn.CMSSQLExecuter.ExecuteCommand(String a_strKeyDBName, ArrayList a_alComand, Int64 CommandTime) at AeS.DBConn.CExecuter.ExecuteCommand(AeS_SessionInfo a... | 12,883 | 5 | 3 | Closed | Vicky Shah | patch has been deployed | Product | Configuration | null | Tax | null | null | 2021-05-04T10:36:14+05:30 | 2021-05-12T16:52:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us few minutes, we will connect the session with you today afternoon and resolve the... |
2,790 | Hi, Please make below Shift inactive from backend. HO_09:00 to 18:00_Without Flexi | 12,884 | 5 | 3 | Closed | Rashmi Deshpande | Service request | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-04T10:40:49+05:30 | 2021-05-10T11:55:40+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi, As discussed, please call us once you are available to provide a remote session. We will connect and ... |
2,791 | Please check in salary register all employer PF, EDLI and pf admin charges is not coming for all paygroups. It is only appearing for head office paygroup. Kindly check and confirm so that we can download register again. | 12,885 | 5 | 3 | Closed | Preyesh Correia | CPF, AC2, AC21 these components "Show in Payslip" settings not configured for all pay groups apart from the "Head office" Pay group hence those components values not displayed in the "Annual Salary register MIS 1499" | Customization | Configuration | null | Salary | null | null | 2021-05-04T10:53:15+05:30 | 2021-05-14T16:11:54+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the PF and EDLI not displayed ... |
2,792 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan; Can I ask you to kindly clear the goals for employee 1014. We have tried several times to reject the goals and update, however the s... | 12,886 | 5 | 1 | Closed | Lee-Anna Nussbaumer | goals cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-05-04T11:01:31+05:30 | 2021-05-09T17:47:31+05:30 | ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com, leeanna.nussbaumer@ghobash.com, deepan.m@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com, leeanna.nussbaumer@ghobash.com, deepan.m@myadrenalin.com, venkateswaran.c@myadrenalin.com | amit.sangha@abaninvestment.com | null | null | Service Request | Hi Mam, Below employees goals has been cleared now. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: Sar... |
2,793 | Dear Team, Kindly off auto leave debit mail and configuration. Because of that it shows LOP for everyone in the attendance calendar. Further clarifications please call 9626529777. | 12,887 | 5 | 1 | Closed | Malini N | Autoleave debit inactive the scheduler | Product | Configuration | null | Separation Management | null | null | 2021-05-04T11:10:03+05:30 | 2021-05-04T16:24:58+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, As discussed with Das via Anydesk, based on his request, we have inactive the scheduler "Auto leave d... |
2,794 | Hi, Team! An issue was raised earlier that the overtime can't be filed. Please do advise | 12,888 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Define holiday in holiday master form. | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-04T11:57:22+05:30 | 2021-05-04T13:21:03+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please tag may 1 as holiday in holiday master against the QC calendar. Post that pl... |
2,795 | Hi Team, Please help resolve Employee Confirmation trigers not reached the Approvers Best regards Mitrapal R B | 12,889 | 5 | 1 | Closed | Mitrapal R B | employee confirmation not done | Product | Clarification | null | Confirmation Management | null | null | 2021-05-04T12:04:57+05:30 | 2021-05-05T17:42:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/350045473 Thank... |
2,796 | Duplicate KPI (Goals) entered by Dharmbir Sing (P2475) Please remove , 2 marked row screenshot attached | 12,890 | 5 | 3 | Closed | Pratap Singh | Goal cleanup | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T12:11:18+05:30 | 2021-05-05T09:37:41+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, As requested we have removed the marked goals which is in the screenshot. Kindly check an... |
2,797 | Hi, Request you to resolve the failed transaction for final closure which has occured in Emp A4585. Regards, Pinkiiy Raval | 12,891 | 5 | 3 | Closed | Vaishali Raut | double submit transaction | Product | Clarification | null | Separation Management | null | null | 2021-05-04T12:21:20+05:30 | 2021-05-19T12:49:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, When checking the reported query, we found that the reported entry is a double submit entry of final closure... |
2,798 | Hi Team, In the offer letter for Executive production Support PLB component is not reflecting. Vacancy code is VAC_PSP_HYDE_MEDI_686 for this position Please look into it, we have a joining today. Thanks, Ansu Singh | 12,892 | 5 | 3 | Closed | Ansu Singh | clarification | Product | Clarification | null | Offer Management | null | null | 2021-05-04T12:28:04+05:30 | 2021-05-07T14:17:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, We have taken the connection. We will check the same and update the status. ... |
2,799 | Hi, Employee 27624 has raised leave request, but it is not available in the forms pending for her manager. Manager ID(00967)). | 12,893 | 5 | 3 | Closed | Aishwarya KV | As we checked, The leave requests raised by the employee got stuck in the queue table. We have cleared the transactions in the queue table. Now the leave request of the mentioned employee is reflecting in the Actor's (00967) approval queue.(Forms pending for your approval). | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-04T12:40:34+05:30 | 2021-05-20T10:48:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishwa... |
2,800 | Dear sir, Emp id was deactivated through frontend,but it is still active only. | 12,894 | 5 | 2 | Closed | Tirupathiraju | employee was inactive | Product | Configuration | null | Separation Management | null | null | 2021-05-04T12:57:30+05:30 | 2021-05-17T20:14:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, Request you to please share the respective employee id to analyze and update you . Th... |
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