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2,801 | Dear Team, When we login 11411 - Vinothkumar. He cant access it due to some internal error and please contract admin. We have clear cookies and cache. restart the browser also. But same error only pop up. Please check and confirm | 12,895 | 5 | 2 | Closed | Malini N | duplicate records deleted in formtrans | Product | Data Correction | null | Workflow | null | null | 2021-05-04T12:57:57+05:30 | 2021-05-04T16:25:47+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the clearance activity transaction got duplicated in the queue. We have done the correction. We request you to check now and get back to us if you have any questions. Regards Raghu.T, Thanks for the support. All ok |
2,802 | Dear team, Please check and resolve the issue of AHELMISSTAFF, the PF & ESI not deducting. | 12,896 | 5 | 4 | Closed | Tirupathiraju | PF & ESI Deduction | Product | Service Request | null | Salary | null | null | 2021-05-04T12:58:46+05:30 | 2021-05-19T09:53:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12894, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on PF & ESI not getting deducted for the AHELMISSTAFF Pay group employees and we will update you. Thanks and Regards, Dhivya . V, Dear Tirupathiraju, Post conversation with Mr. Pradeepta, we understood that the AHEL servers are down , hence connectivity is not provided, once connectivity is shared, we will analyze and update you. Thanks and Regards, Dhivya . V, Dear team, Please prioritize. EMP ID PF ESI APHSC1144 YES NO APHSC1145 YES YES APHSC1146 YES YES APHSC1147 YES YES APHSC1148 YES YES, Hi Tirupathiraju, Post Analysis, The Employee - APHSC0045 is not eligible for ESI deduction because the Component - ACESIGROSS is greater than 21000. PF Also deducted as per configuration. Please check for the other employees and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear madam, Please find the attached remarks and PF & ESI not deducted |
2,803 | Cholrajsinh P1333. He is trying to complete S+1 review, however, “Overall comments” is not visible after it is Saved. | 12,897 | 5 | 3 | Closed | Pratap Singh | already pending with approver | Customization | Configuration | null | Goal Management | null | null | 2021-05-04T13:24:57+05:30 | 2021-05-14T10:49:47+05:30 | aishwary.singh@myadrenalin.com | aishwary.singh@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern raised on Self Appraisal with reference to employee P1333 regarding Overall comments and we will update you at the earliest. Thanks and Regards, Dhivya . V, Dear Pratap, Post analysis, we observed that the employee has already submitted his Self Appraisal and it is pending with the 2nd approver. Please verify and let us know in case if any issues during approval. Thanks and Regards, Dhivya . V, Can you confirm 2nd approver name , Hi Pratap Singh, The Level 2 Approver is P0950. Please check the attached screenshot for your reference. Kindly check in his tray and approve the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Cholrajsinh P1333. He is trying to complete S+1 review our team PMS, however, “Overall comments” is not visible after it is Saved., Hi Pratap Singh, Please send the screenshot while saving along with the overall comments of the Approver - P0950 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Approver is Cholrajsinh P1333 while he saving along with the overall comments screenshot already attached, Hi Pratap Singh, As disucssed with the Customization Team, the functionality for the SAVE button will save all the goals & competency and the corresponding ratings. It will not save the overall comments. Please enter the overall comments finally while submitting the Approval form then it will get reflected for the Employees. This is the requirement from your end and please inform the approvers to enter the overall comments when they are finally approving submitting the form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,804 | RS tiwari (P0025), his designation is showing as Regional business head in HRMS and also in “measurement criteria” and “how to measure” is blank. | 12,898 | 5 | 3 | Closed | Pratap Singh | goals was entered incorrectly, cleaned up and reinitiated | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T13:59:10+05:30 | 2021-05-14T10:50:04+05:30 | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the shared description, we understood that the Milestone (How to Measure) is currently blank for the employee. We will analyze the query from our end and call you and explain you on the same. Thanks and Regards, Dhivya . V, Dear Pratap, Request you to please verify the Goal setting pf employee P0025 and let us know in case of any queries. Thanks and Regards, Dhivya . V, The role of Mr RS Tiwari (P0025) was RBH which we changed to BBH by HR Team as his appraisal for current PMS cycle would be done on BBH role. The goal sheet is still reflecting of RBH. Please do the needful. , Dear Pratap, In case if we wanted to reinitiate the goals as per the older position, then we have to complete the below activities and there will be discrepancy in the below scenarios : Rollback /update the older position. clean up and initiate the PMS process However post re-initiation error will be getting displayed in goal setting as the original position of employee and that is Goal setting will be different. Hence it is not recommended to clean up and initiate as per old goals since either employee position has to be completely rolled back permanently to older position, or in case if in master data new position is there and goals are as per old position, then error will be getting displayed. Thanks and Regards, Dhivya . V, Dear Divya, Can you take help of Iswarya Saravanan , she have done same activity earlier Please close it same is pending so long Thanks & Regards Pratap Singh , Dear Pratap, We had a discussion internally on this, and the application will be working as mentioned previously in the below content. We will call and explain you on the same. Thanks and Regards, Dhivya . V, Please resolve the said issue Duplicate goals are reflecting in his Goal setting , Hi Pratap Singh, Please check now the duplicate goals has been deleted and attached the screenshot for your reference. Please check and confirm. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,805 | Hi team, We have new employee joined on April 29, 2021 and his tds is more than his earnings resulting in negative salary. I think this is not correct and tax need to be restricted to earnings unless its final tax. Can you please fix the same in system. | 12,899 | 5 | 2 | Closed | Suresh Nahar | provided the clarifaction. | Product | Configuration | null | Tax | null | null | 2021-05-04T14:09:49+05:30 | 2021-05-19T18:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12733, Hi Suresh Nahar, Requesting you to connect the below link. https://fastsupport.gotoassist.com/281197736, Hi Suresh Nahar, As discussed over the call, WE have changed the monthly tax configuration. Please run the pay process and check. |
2,806 | Dear Dhivya, As discussed, please check ECN 33118 is unable to submit Appraisal again. Level2 has already rejected. Kindly confirm, where is the transaction pending and assist accordingly. Regards, Chaitali | 12,900 | 5 | 3 | Closed | Rinoy Sebastin | status didn;t get updated in pms trans table | Product | Data Correction | null | Goal Management | null | null | 2021-05-04T14:43:42+05:30 | 2021-05-19T17:51:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed with you over the call, we will initiate the session, analyze the concern raised on Pending Self Appraisal and share the updates with you. Thanks and Regards, Dhivya . V, Also check for ECN : R18378, Hi Rinoy Sebastin, The Self Appraisal has been rejected for both the cases, the form is in Saved status, request you to please convey the user to re-submit the form. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
2,807 | We are unable to get the EmployeeCreationDetails for APH3262 | 12,901 | 5 | 4 | Closed | Vidyasagar | shared data available in master table | Product | Configuration | null | Employee Information | null | null | 2021-05-04T14:48:16+05:30 | 2021-05-19T15:49:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We were unable to retrieve the workflow details of this employee in the report format, as the 16 bit id tagged to this employee is not available in workflow tables. Also this employee was created on 4th Feb 2021,we presume that the log files were not written in between period from 1st Feb 2021 to 9th Feb 2021 due to some technical issues, hence we were unable to get the details through log also. However we have shared the snapshot from Employee Master data of employee created details, Please verify the same and let us know in case of any queries. Thanks and Regards, Dhivya . V |
2,808 | Attendance calendar module not getting updated, ever after regularizing and applying for leave it is not getting updated. | 12,902 | 5 | 3 | Closed | Ishan | schedulers are not executed so data was not moved to attendnace | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-04T14:57:56+05:30 | 2021-05-21T17:49:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As per the query , We have understood that There is issue in Attendance regularisation. Please provide us some time we will schedule the session and update you the status., Hi Ishan, Please join this session https://fastsupport.gotoassist.com/611980391, Hi Ishan, As informed earlier, Scheduler have not executed for the period from 16-Apr-2021 to 01-may-2021. so attendance is not marked for this period. Once we executed the scheduler from back end attendance have been marked for this period. requesting you to check the same and update us in case of clarification. |
2,809 | Dear Team, Below employee unable to cancel leave cancellation for April 13. Please check and resolve. Employee code : C187106 | 12,903 | 5 | 2 | Closed | Venkatesh | Queue cleared | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-04T15:12:54+05:30 | 2021-05-20T15:50:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please check the allow cancellation period for the employee and modify as per the date of leave and then check. If anything required please reach us on the same. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, ram share the zoom link. Best Regards, Venkatesh .P India Infoline Finance Limited IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B -23, MIDC, Thane Industrial Area, Wagle Estate, Thane (W) –400604 Landline: 022-41035431 | IP: 615431 Mobile No. : 9082190519 ---- On Tue, 04 May 2021 15:51:56 +0530 Ramachandran J , Hi Venkatesh, Please join the below link, https://us02web.zoom.us/j/81499332041?pwd=SVppY3F3cUdDYnU2clJEN1kzQ1JKdz09 Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Venkatesh, As per our session, we have checked that the leave debit of LWP and removed from the queue. Now the LWP request is showing in the leave cancel form. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,810 | Dear Niraikalai, We request you to take out the time sheets pending for approval for the below mentioned employee EMP No : IN0619 EMP Name : Bhuvaneswari Jegan | 12,904 | 5 | 4 | Closed | Samuel George | done the correction. | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-04T15:17:46+05:30 | 2021-05-19T17:51:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Samuel George, Requesting you to connect the below link. https://fastsupport.gotoassist.com/281197736, Hi Samuel George, As discussed over the call, we have checked and removed the Old timesheet entry from the system. Please check and confirm |
2,811 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Deepan, I am not getting email notifications from Max since 28thApril.Could you please check. Regards, Shilpa Kumar Assistant Vice President, HR & Admin [cid:image001.png@01D740EC.5B179290] Gate Village 11, Unit 204, Dubai International Financial Centre, PO Box 507026, Dubai, UAE [Receiver]+971 45 861 500 www.lighthouse-canton.com<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lighthouse-canton.com%2F&data=02%7C01%7Cshilpa.kumar%40lighthouse-canton.com%7C1e71b42228d940051d5f08d85eaf8303%7Cc24167bcce54479cb12659e68ab033ea%7C0%7C0%7C637363455285749548&sdata=eogspvJ9%2BVQYOFxnO%2Fcjf9JmREowAlSogpSru4cz1tQ%3D&reserved=0> [cid:image005.jpg@01D740EE.F845FF50]<https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flighthousecanton&data=02%7C01%7Cshilpa.kumar%40lighthouse-canton.com%7C1e71b42228d940051d5f08d85eaf8303%7Cc24167bcce54479cb12659e68ab033ea%7C0%7C0%7C637363455285749548&sdata=IVv5wCJBSBL87A3JRxHhUfnOuHb9kt6Li8qapHoB7Bw%3D&reserved=0> IMPORTANT DISCLAIMER: Lighthouse Canton Capital (DIFC) Pte Ltd ("LCC") is incorporated in Dubai International Financial Centre (Licence No. CL 2614) and regulated by Dubai Financial Services Authority (Category 3C Licence No. F004068).The information in this electronic transmission does not constitute an offer, or intention by, or on behalf of LCC, to subscribe, purchase or sell any financial products and/or services which may be described or referenced to herein. LCC accepts no liability for any losses arising from the use of any information contained herein. The contents of this email are confidential and is meant for the intended recipient only. If you are not the intended recipient, please delete all copies of this email and notify the sender immediately. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,905 | 5 | 1 | Closed | Shilpa Kumar | Restarted the mail services. | Product | Data Correction | null | Security | null | null | 2021-05-04T15:38:44+05:30 | 2021-05-10T14:04:40+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | null | null | null | Clarification | Hi Shilpa Kumar, We are working on the concern we will share you the feedback. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan, This looks like to be a concern for all employees. No system notifications are going to employees or managers. Please get this checked on priority. [cid:image001.png@01D74190.505DF570] Regards Shilpa , Hi Shilpa Kumar, We have resolved , mails started to receive. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan, Thank you for fixing this. Have started receiving the email notifications. Regards Shilpa |
2,812 | Dear Team, Kindly replace signature of Mr.Jitendra Chaturvedi to current one, which i sent through mail. Regards, Supulaxmi Konar Hr-Operation | 12,906 | 5 | 3 | Closed | Supulaxmi Konar | Signature updated in document designer. | Product | Service Request | null | Setup HRMS | null | null | 2021-05-04T16:11:11+05:30 | 2021-05-20T00:49:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will replace the signature wherever you use Mr.Jitendra Chaturvedi’s signature and update you on the status accordingly. Regards, Judhistir.M, Hi Supulaxmi, We have updated new signature of Mr.Jitendra in Appointment Letter, Confirmation letter, Confirmation extension letter, Employee transfer and Relieving letter. Please check and confirm. Regards, Judhistira.M |
2,813 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 12,907 | 5 | 4 | Closed | Sandip Chanda | Bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-04T16:24:30+05:30 | 2021-05-04T17:40:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12457, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters to the reported employee from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
2,814 | May we request to move the Performance Management and Performance Assessment View List report from Management Information System to Performance Management module? We some restrictions that we need to implement. Rating of Senior officer should not be visible to other HR processors. | 12,908 | 5 | 3 | Closed | MG Miranda | Resolved | Product | Service Request | null | Performance Management | null | null | 2021-05-04T16:28:56+05:30 | 2021-05-06T16:28:05+05:30 | mgmiranda@securitybank.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Kindly provide connection from your end, so that we can update the necessary changes from our end., Hi MG Miranda, We are waiting for connection to work on this reported concern, kindly provide us the connection from your end when you are available., Hi MG Miranda, The necessary changes has been updated via back-end. Kindly check and confirm the same from your end and revert us for further clarifications., Thanks so much Anish and Priya, this has been addressed. |
2,815 | Dear Madam, employee ID: 40821 . employee has raised Authorised Absence for 2 days 21st Apr 21 and 22nd Apr 21. as per logic employee should have 2 days LOP but employee was deducted 4 days salary please do the needful. Regards, Sowmya | 12,909 | 5 | 3 | Closed | Sowmya | Clarification in LOP days | Product | Clarification | null | Salary | null | null | 2021-05-04T16:48:35+05:30 | 2021-05-10T11:49:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12871, Hi Sowmya, We have checked, system deducted 2 days LOP. Also, 2 days' LOP has been uploaded. Hence system deducted the 4 days LOP. Please check with the team, whether they have uploaded the LOP days. Srujana Mittapalli |
2,816 | Dear Madam, EM ID; 109919 . we are unable to do any update to his bank account as it is seen an error that transaction is pending for approval but the same is not seen pending anywhere. Regards, Sowmya | 12,910 | 5 | 3 | Closed | Sowmya | Inactive employee bank details has been removed. | Product | Service Request | null | Employee Information | null | null | 2021-05-04T16:53:35+05:30 | 2021-05-07T21:47:47+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12909, Hi Sowmya, We have corrected the below reported employees' bank details. Request you to check and revert for any further clarifications. Regards, Srujana.M |
2,817 | The Login Block/Release is used to control access by employees. In this only the web application is blocking whereas the mobile app is not blocking. Please check | 12,911 | 5 | 3 | Closed | Jery Jose P | Product Issue | Product | Patch Deployment | Mobile Application | null | null | null | 2021-05-04T16:58:02+05:30 | 2021-07-07T13:48:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , we have understood that employee login need to be blocked in Mobile. We will check the feasibility and update you the status., Hi Jery Jose P, As discussed over the phone, we have added the condition to not login to the Mobile Application if the user login has been blocked in the Web Application. It has been tested from our end and system is not allowing to login Mobile App. Please check the same from your end and update the status. Patch ID : ADL_2009_22498 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,818 | How to set the maximum leave balance for a category.. Eg if the max balance is set to 5 then even if there is a credit of 1 day the system should not allow it. | 12,912 | 5 | 3 | Closed | Sheralyn Racheal Ireland | leave credit configuration clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-04T17:01:18+05:30 | 2021-05-20T22:48:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: "[\"44001782157\"]" referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167924/page/3?url_locale=, Hi Sheralyn Racheal Ireland, We will check the query and update you the status., Hi Sheralyn Racheal Ireland, Please join this session https://fastsupport.gotoassist.com/661232127, Hi Sheralyn Racheal Ireland, As informed over the call., we cannot restrict the upload of leave balance based on the configuration. As per standard functionality, credit will restrict based on configuration only when the credit happens through system. Leave balance adjustment is provided only for the purpose of credit or debit apart from that it's not feasible to restrict based on configuration. Kindly check the same and update us in case if clarification |
2,819 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Pls. check why the employee creation is not gone to Obaidur Rehman Khan - L1 for approval? Regards, Sonali From: Bharadkar, Pooja <pooja.bharadkar@bicworld.com> Sent: 04 May 2021 16:56 To: Suvarna, Sonali <Sonali.Suvarna@bicworld.com> Cc: Khan, Obaidur <obaidur.khan@bicworld.com> Subject: FW: Jainam Shah - Manager Sales Finance (Docket) Hi Sonali Ca you pl check, I have made creation of Jainam Shah but this creation is not with Obaid for L1 approval. Best Regards, Pooja Bharadkar BIC Cello India Sr. Executive - Talent Management Mobile: 9664005957 From: Khan, Obaidur <obaidur.khan@bicworld.com<mailto:obaidur.khan@bicworld.com>> Sent: Tuesday, May 4, 2021 4:54 PM To: Bharadkar, Pooja <pooja.bharadkar@bicworld.com<mailto:pooja.bharadkar@bicworld.com>> Cc: India, Payroll <Payroll.India@bicworld.com<mailto:Payroll.India@bicworld.com>> Subject: RE: Jainam Shah - Manager Sales Finance (Docket) Have not received any request. Obaid Khan Senior Manager - Compensation & Benefits Helping BIC create Change email: Obaidur.Khan@bicworld.com<mailto:Obaidur.Khan@bicworld.com> Contact: 9699130439 address: G-Wing, 7th Floor, Lotus Corporate Park|Western Express Highway |Goregaon (East) |Mumbai 400063. INDIA www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image003.png@01D74106.0A18DDD0]<https://www.bicworld.com/en> [cid:image004.png@01D74106.0A18DDD0] <https://www.linkedin.com/company/bic/> [cid:image005.png@01D74106.0A18DDD0] <https://www.youtube.com/user/bicbrand> [cid:image006.png@01D74106.0A18DDD0] <https://www.instagram.com/bic_group/> [cid:image007.png@01D74106.0A18DDD0] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email From: Bharadkar, Pooja <pooja.bharadkar@bicworld.com<mailto:pooja.bharadkar@bicworld.com>> Sent: Tuesday, May 4, 2021 4:48 PM To: Khan, Obaidur <obaidur.khan@bicworld.com<mailto:obaidur.khan@bicworld.com>> Cc: India, Payroll <Payroll.India@bicworld.com<mailto:Payroll.India@bicworld.com>> Subject: Jainam Shah - Manager Sales Finance (Docket) Hi Obaid Pfa Joining Docket of Jainam, who joined us yesterday (3 May 21) I have made creation in system, request you to approve it. Best Regards Pooja Bharadkar Sr. Executive - Talent Management Mobile (IN): +91 9664005957 Landline: 022 61083100 Pooja.bharadkar@cellopens.com<mailto:Pooja.bharadkar@cellopens.com> [cid:image008.jpg@01D74106.0A18DDD0] [Description: cid:image003.jpg@01CB1F67.1A273220] BIC - CELLO INDIA G-Wing, 7th Floor, Lotus Corporate Park|Goregaon (East) |Mumbai 400063. INDIA.| * 022 61083102 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,913 | 5 | 1 | Closed | Sonali | product issue | Product | Data Correction | null | Employee Information | null | null | 2021-05-04T17:06:29+05:30 | 2021-05-26T17:53:11+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, the reported employee transaction is already approved on it, Future if any employee creation happens kindly let me know we will check and find the root cause of this issue. And then we have to change the status has "under analysis" from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k |
2,820 | Please note that, no data re reflecting under ‘Performance Assessment report: Q1’ screen. Kindly check and resolve. | 12,914 | 5 | 3 | Closed | Meghana S M | Indexes is missing for review comments table | Customization | Data Correction | null | Goal Tracking | null | null | 2021-05-04T17:29:49+05:30 | 2021-05-18T14:44:37+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Meghana S M, We have shared the session link to your IT Team. Once they have connected, we will check the data and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Meghana S M, When checking the reported query from our end, we found that the indexes is missing in tables due to which the report took time to generate the data from back end in 07 mins for 3000 records. Because of that, the report was not generated in front end. Now we have created the indexes for missing tables. Post that, data is generating in front end. Kindly check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi, Data is reflecting now in the screen. Hence closing the ticket. |
2,821 | In "leavers list report" the separation reason, that is the reason captured by the approver is not available in the report. Please add field to show separation reason (not resignation reason) and Final approval date of Final closure. This will help use reconcile the headcount between salary register and head count. | 12,915 | 5 | 3 | Closed | Jery Jose P | fields adding in Ireport | Product | Clarification | null | Payroll Management | null | null | 2021-05-04T17:36:33+05:30 | 2021-05-28T13:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12911, Hi Jery Jose P, We will check the query and update you the status., Hi Jery Jose P, As discussed over the call, We have added the Approver comments , Last Approved date,Last approved by ,Reporting manager id ,Finalclosure status, separation status columns in the leavers list report . Requesting you to check the same and update us in case of clarification |
2,822 | Abhisekh Agrawal (P0602) submitted his self-appraisal. However same is not reflecting S+1 Anurag Bansal (P1952) for approval. Please check and resolve the same. | 12,916 | 5 | 3 | Closed | Pratap Singh | ACTOR CHANGE | Product | Service Request | null | Goal Management | null | null | 2021-05-04T17:47:30+05:30 | 2021-05-06T14:59:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on GS not showing in approvers queue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, Post analysis we understood that the self appraisal of the mentioned employees is pending with his RM queue and his id is P1455. Attached the snapshot for your reference. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, As per workflow same will be tray in S+1 which is Anurag Bansal (P1952). Request to you please allocate the same from P1455 to Anurag Bansal (P1952). Thanks & Regards Pratap Singh , Hi Pratap Singh, As requested we have moved the transaction from 1455 to P1952. Kindly check and let us know the feeddback. Regards, Jayakrishnan. N Product Support |
2,823 | The resignation application of Arun Kumar P1429 is showing as rejected at Anshul Sir’s tray. The same need to be corrected and sent to Anshul sir’s tray. Please do the needful. It is very urgent. | 12,917 | 5 | 4 | Closed | Pratap Singh | Backend change on resignation approval | Product | Data Correction | null | Separation Management | null | null | 2021-05-04T17:59:53+05:30 | 2021-05-05T15:38:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, As discussed with you over call since it can’t be moved to Anshul sir’s tray but the status can be changed to approved., Hi Pratap Singh, As requested we have made the resignation status as approved from rejected for the mentioned employee. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,824 | Please deploy the patches for the Claims Module by tomorrow and the downtime for deployment is 02 PM to 04 PM | 12,918 | 5 | 3 | Closed | Vaishali Raut | Bundle patches deployed for Claims Module | Product | Patch Deployment | null | Claims & Reimbursement | null | null | 2021-05-04T18:03:47+05:30 | 2021-05-20T14:49:05+05:30 | null | null | null | null | null | Software Problem | created_by: 2043056738148 time: 2021-05-04 12:33:47 UTC, Hi Vaishali Raut, Please join the below session link, https://fastsupport.gotoassist.com/667994476 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, We have taken the session and deployed all the patches related to the Claims in the Live Environment. Requesting you to please raise the claims and update your feedback. And also requesting you to please refer the COMPUTE CTC in the Offer Management and also in the Employee Creation screen. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,825 | Hi Team, The new leave type "Endearment Leave (EL) to be created for Bangalore location with below configuration. 1. With effective from 01st May 2021 to 31st August 2021 employees are eligible 1 day leave credit under this category. 2. The credited leave should be lapsed end of the same month if employees are not utilized. 3. This leave can be clubbed with any other leave type assigned for Bangalore employees. 4. Can create leave type as EL-BL as a short name Please create leave type from your end with above configuration or help us to create new leave type. Regards, Santhosh Hegde | 12,919 | 5 | 3 | Closed | Santhosh Hegde | New leave type creation | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-04T18:13:25+05:30 | 2021-05-05T14:54:18+05:30 | venkateswaran.c@myadrenalin.com, venketeshwaran@gmail.com | venkateswaran.c@myadrenalin.com | null | ganapathiraj.k@myadrenalin.com, venkateswaran.c@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Please talk to Venkat on this ticket, he will give a background for the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Santhosh, We will connect tomorrow at 11 AM over a Zoom session to configure the leave type as per your requirement. Your presence is required while creating a leave type as the eligibility mapping is to be done. We will complete the configuration over this Zoom call itself and close this logically. Please confirm your availability for 11 AM tomorrow, or any other time slots convenient for you. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Regards, Venkateshwaran , Hi Santhosh, We will connect tomorrow at 11 AM over a Zoom session to configure the leave type as per your requirement. Your presence is required while creating a leave type as the eligibility mapping is to be done. We will complete the configuration over this Zoom call itself and close this logically. Please confirm your availability for 11 AM tomorrow, or any other time slots convenient for you. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gowtham, My shift start 12:00 PM, can we connect 12:30 PM tomorrow and also need to mention Zoom application blocked in our organization we can connect through teams. If you are not satisfied or have any concerns you may reach out to kishore.kumar@eclinicalworks.com<mailto:kishore.kumar@eclinicalworks.com> Regards, Santhosh Hegde Team Lead – HR Payroll and Operations Extn: 18552 Mobile: 9606097849 [cid:image001.png@01D7411E.69AF27F0] , Hi Santhosh, Sure, we can connect by 12:30 PM tomorrow. We will send you the MS Teams link 15 minutes before the call. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Santhosh, Please join the below meeting link by 12:30 PM for leave type creation & credit configuration, Microsoft Teams meeting Join on your computer or mobile app Click here to join the meeting Learn More Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Santhosh, As confirmed over the call, the leave type and respective credit policy(For banglore) are now configured in the system. We have executed the credit for the month of May-2021 via back end. Eligible employees would have received 1 day of credit. Please check once from your end and confirm. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gowtham, I have verified it's working fine thank you for your support. If you are not satisfied or have any concerns you may reach out to kishore.kumar@eclinicalworks.com<mailto:kishore.kumar@eclinicalworks.com> Regards, Santhosh Hegde Team Lead - HR Payroll and Operations Extn: 18552 Mobile: 9606097849 [cid:image001.png@01D741BD.082DE990] |
2,826 | Please erase the already existing KPIS for the below mentioned employee and upload KPIS of ASM DST. His role has been changed from ASM DMA to ASM DST. P3053 Arrun Sankar U | 12,920 | 5 | 3 | Closed | Pratap Singh | GS cleanup | Product | Service Request | null | Goal Management | null | null | 2021-05-04T18:13:35+05:30 | 2021-05-14T10:50:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12779, Hi Pratap Singh, From the above description we understood that we need to do the cleanup of GS of the mentioned employee and we will do the same and update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, As requested we have done the required cleanup and we request you to please check with the employee to fill the GS and let us know the feedback. Regards, Jayakrishnan. N Product Support, The KPIs’ of ASM DST are not uploaded in goal setting , There is no goal sheet on his page Request to you please upload the same , Hi Pratap Singh, We request you to please check with Mr.Aishwary regard to uploading the KRA's for the cleanup cases. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Hi Iswarya, Please resolve the issue, Please upload The KPIs’ of ASM DST |
2,827 | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | 12,922 | 5 | 3 | Closed | Saravanan M | Product Issue | Product | Patch Deployment | null | Tax Reports | null | null | 2021-05-04T18:23:51+05:30 | 2021-05-16T18:04:13+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Saravanan M, We have identified the reported query as an issue in the Product. We have deployed the patch for the same. We request you to please check the data from your end and update the status. APM ID : ADL_2009_21923 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,828 | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | 12,923 | 5 | 3 | Closed | Saravanan M | Patch Deployment | Product | Patch Deployment | null | Tax Reports | null | null | 2021-05-04T18:24:58+05:30 | 2021-05-16T18:03:28+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/211441677 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Saravanan M, We have identified the reported query as an issue in the Product. And also deployed the patch for the same. Post that, it is working fine. Kindly check the same from your end. APM ID : ADL_2009_21923 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,829 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The goal setting page for the following 19 employees shows error. PFB screenshot and the list of employees. Kindly assist. 118069 118081 118089 118082 118109 118110 118070 118086 118071 118072 118076 118085 118096 118098 118111 118113 118115 118117 118087 [cid:image001.png@01D740E8.78F98DD0] Amolika Uplekar Human Resources T: (+91) 022 - 23029200 Extn: 9053 M: (+91) 84528 06523| www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,924 | 5 | 2 | Closed | Amolika Ajinkya Uplekar | In Review details eligibility for DOJ was set as less than 31st March 2021. And these employees are Apr 2021 joinees. | Product | Configuration | null | Calendar Setup | null | null | 2021-05-04T18:29:02+05:30 | 2021-05-19T18:49:27+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika, As informed over the call, the employees were Apr 2021 joinees. The calendar eligibility setup was done for DOJ less than 31st Mar 2021 in Review details. We have extended the same as "Less than 5th May 2021" and executed the scheduler to initiate PMS for the eligible set of employees. Request you to please check the reports now and confirm. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,830 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay While loading the candidate name in the pre joining validation form. Getting the internal system error. Please note the candidate is joining today at Dubai location. [image: image.png] Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, Siruseri, Chennai 603130. m: +91 8939865965 e: balaji.damodaran@intellectdesign.com w: www.intellectdesign.com -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,925 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Application Management | null | null | 2021-05-04T18:29:33+05:30 | 2021-05-20T16:48:55+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, peter.wilson@intellectdesign.com | null | peter.wilson@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, Hope the issue with regard to loading the candidate in prejoining form has resolved and we are not able to view the mentioned candidate in prejoining form. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,831 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Bank details already exist. [cid:image001.png@01D74117.32CFA040] Regards, Manoj Tiwari RHR (MP,Bihar,WB,UP,UK) [cid:image003.png@01D74117.32CFA040] National Bulk Handling Corporation Pvt. Ltd. 2nd Floor,Above Axis Bank Lalwani Complex Hoshangabad Road Vidya Nagar,Bhopal Madhya Pradesh-462031. Mob: +91-7471123796 | Email: manoj.tiwari@nbhcindia.com<mailto:manoj.tiwari@nbhcindia.com> Customer Service Helpdesk: [cid:image003.png@01D4A450.22C74290] 1800 103 6242 [cid:image007.jpg@01D4A450.F598FC90] customercare@nbhcindia.com<mailto:customercare@nbhcindia.com> For queries, grievances related to NCDEX Deposits, please write to us at askus@nbhcindia.com<mailto:askus@nbhcindia.com> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,926 | 5 | 1 | Closed | Manoj Tiwari | Removed bank details from Old ID | Product | Service Request | null | Employee Information | null | null | 2021-05-04T18:56:36+05:30 | 2021-05-19T19:51:56+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | null | null | null | Service Request | Hi Manoj, Below employee is rejoined and his bank details are already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
2,832 | One peculiar case has come where employee (Mr Venugopal Ramalingam employee code-0959) is able to see his goals but his competencies is not showing. Can you please check the same | 12,927 | 5 | 3 | Closed | Rajendra Pant | Competencies are showing | Product | Clarification | Performance Management | Goal Management | null | null | 2021-05-04T19:01:55+05:30 | 2021-06-30T11:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, From the given query, we observed that the competencies were not reflecting in the self appraisal form, we will verify and do the needful on priority., Waiting for the response. Not yet received any update. , Hi Rajendra Pant, We regret the delay, we will provide the closure before EOD.., Hi Rajendra Pant, As discussed, Competencies are reflecting for the employee : Mr.Venugopal in the application. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,833 | Dear Team, Getting error message(-- Appraisal setup is incomplete. Contact your administrator.) while trying to fill self Appraisal New form. Kindly resolve ASAP Employee ID: 91083 Emp Id - 78719 Emp Id - 87492 Emp Id - 85871 Emp.Code-59547 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. | 12,928 | 5 | 1 | Closed | shishira | calendar date got completed and for 1 case pms not initiated | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T19:08:25+05:30 | 2021-05-20T10:49:00+05:30 | sandeep.thungaturthy@exidelife.in, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Clarification | Dear Shishira, When the alert message is (-- Appraisal setup is incomplete. Contact your administrator.), request you to please verify whether the goals setting has been completed and approved for the employees initially. If the PMS got initiated for these employees and they have got the approval for Goal setting, then the Self Appraisal form will get opened. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> | Ph : 044-30247441 | Mob : 7299201820 "I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>" , Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. Thanks and Regards, Dhivya . V |
2,834 | Hi Team, User unable to complete self appraisal. Goal sheet has been updated but the KRAs aren't showing in the self appraisal section. HR Operations is saying that it s an IT Issue. Have also attached the snapshot of the error. [http://itservicedesk.in.intranet/coDesk/ATTACHMENTS/ATTACHMENTS/Incident/1981546/Capture4%205%202021%20350025041260.PNG] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. | 12,929 | 5 | 1 | Closed | shishira | dual upload/pms not initiated/calendar date got finished | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T19:17:33+05:30 | 2021-05-20T10:49:01+05:30 | sandeep.thungaturthy@exidelife.in, iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in | sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, sandeep.thungaturthy@exidelife.in | null | null | Software Problem | Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. Thanks and Regards, Dhivya . V |
2,835 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the hiring type of Sanjay Rajalingam to Off-campus Technology in the system and confirm. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, Siruseri, Chennai 603130. m: +91 8939865965 e: balaji.damodaran@intellectdesign.com w: www.intellectdesign.com -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,930 | 5 | 1 | Closed | Balaji Damodaran | We have updated the below-reported employee hiring type. | Product | Service Request | null | Employee Information | null | null | 2021-05-04T19:17:39+05:30 | 2021-06-04T18:50:48+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, We will update the hiring type as mentioned below for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Team Please provide the update on this., Hi Balaji Damodaran, We have updated the below-reported employee hiring type. Please check and revert for any further clarifications. Regards, Srujana.M |
2,836 | Dear Team, In the below screenshot it is visible to user but unfortunately not reflecting in reporting manager in his application. However, user checked a couple of times to resubmit the same again in IHIRS application, but not getting the option "Submit" to resubmit again. Please check and help us to get the issue sorted. [cid:image002.png@01D74119.FA12E890] Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. | 12,931 | 5 | 1 | Closed | shishira | different flow id in workflow as module tables | Customization | Data Correction | null | Performance Management | null | null | 2021-05-04T19:17:57+05:30 | 2021-05-20T11:55:35+05:30 | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in, shishira.c101498@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in | null | null | Software Problem | Dear Shishira, The below scenario happened due to the discrepancy in the 16 bit id's, currently have shared the scripts with Mr. Sandeep bringing back the goals in Saved status. Post execution of scripts, please request the user to submit the goals, verify and let us know in case of any concerns. Thanks and Regards, Dhivya . V, Dear Shishira, Please execute this queries attached. Regards sandeep |
2,837 | Dear Srujana, As we discussed, please change HL Workman PF recovery formula, please remove service allowance and we need to recover only Basic *12% Please do the needful at the earliest. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image29da9e.JPG@23fd6256.42bd6456]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001, India www.himatsingka.com<http://www.himatsingka.com> | 12,932 | 5 | 1 | Closed | Pradeepa C T | Pf formula changes. | Product | Service Request | null | Pay process | null | null | 2021-05-04T19:50:19+05:30 | 2021-05-19T19:51:57+05:30 | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | null | null | Change Request | Hi Pradeepa C T, As per your request, we have changed the below-mentioned pay group PF formula. Request you to check and revert for any further clarifications. Regards, Srujana.M, Thanks Srujana. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image70c9d7.JPG@b3948855.40abf301]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001, India www.himatsingka.com<http://www.himatsingka.com> |
2,838 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Considering the current scenario, the requirements will be like that 1. No attendance regularization is required for late coming, less duty hour, work from home options 2. Full attendance will be marked for all the adrenalin users presently for the month of May 2021 3. In any mis report all will be shown as present in that time period except he/she applied for leave. 4. Email notification will be stopped presently for May 2021 for AR with immediate effect. In any confusion please call me. Thanks & Regards TANUJ MUKHERJEE MANAGER IT 9748387441 [cid:989e5b8e-008a-4dad-be79-b1bf49b14535] This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,933 | 5 | 1 | Closed | Tanuj Mukherjee | Clarification given. | Product | Service Request | Attendance Management | Time and Attendance Management | null | null | 2021-05-04T20:02:48+05:30 | 2021-06-22T15:50:39+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi Tanuj Mukherjee, As communicated, we set the AR notification mail as INACTIVE, also we will share the attendance register data upload template shortly., Dear Priyadharshini, Thanks for the email notification inactivation, kindly tell me process with screen shoot how to make that Active & Inactive so that I can do this myself in future. If there is a process to make all the employee present internally for full May 2021, pls do it or tell me the process to do this. Every employee will be shown as full day present & in Calander it will be shown as green. Thanks & Regards TANUJ MUKHERJEE MANAGER IT 9748387441 [cid:32f634dc-a4f4-463d-b7de-b86d409d74ae] ________________________________ , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Still getting AR related mail, not been activated still now. Get Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ , Hi Tanuj Mukherjee, Sorry for the inconvenience, we will check this immediately., Hi Tanuj Mukherjee, As communicated, we have updated the attendance regularisation notification as INACTIVE. Also we have attached a sample "Attendance Register" template to update the attendance for all the employees. Please refer the attached file, for further clarification, feel free to reach us., Dear Team, There is no attachment. Thanks & Regards TANUJ MUKHERJEE MANAGER IT 9748387441 [cid:6976af22-00f2-48da-ae79-2bb346098129] ________________________________ , Hi Tanuj Mukherjee, Please find the attached file., Issue not properly addressed. Thanks & Regards TANUJ MUKHERJEE MANAGER IT 9748387441 [cid:c03a5704-dcad-4eb4-b4b7-0288872f5798] ________________________________ , Hi Tanuj Mukherjee, The report query had been clarified by one of our team member Varadarajan. he has guided over the call about activities which needs to be carried. Like attendance register upload. Thanks & Regards, G.Purushothaman. Adrenalin eSystems Ltd(An Intellect Group Company) Direct: +91 44 30247425 | Web: www.myadrenalin.com | |
2,839 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the name as mentioned below in the system. Note: Emp id is deactivated in the system. VT4 Ajinath Ashokrao Sake Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, Siruseri, Chennai 603130. m: +91 8939865965 e: balaji.damodaran@intellectdesign.com w: www.intellectdesign.com -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,934 | 5 | 1 | Closed | Balaji Damodaran | Name change request | Product | Data Correction | null | Employee Information | null | null | 2021-05-04T20:06:48+05:30 | 2021-05-21T20:49:45+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, We will update the provided name for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As requested we have updated the name change request of the mentioned associate. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,840 | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under: Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed, Probationer) Each month one leave to be credited (to be lapsed by month end if not consumed by emp.No carry forward) Leave Encashable: No Leave Transfer: No Please let me know in case of any more information required. | 12,935 | 5 | 4 | Closed | Humayu Tandurwala | null | null | null | null | null | null | null | 2021-05-04T20:43:56+05:30 | 2021-05-04T20:44:00+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
2,841 | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under: Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed, Probationer) Each month one leave to be credited (to be lapsed by month end if not consumed by emp.No carry forward) Leave Encashable: No Leave Transfer: No Please let me know in case of any more information required. | 12,936 | 5 | 3 | Closed | Humayu Tandurwala | Correction | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-04T20:46:26+05:30 | 2021-05-20T21:49:38+05:30 | alapinee.deshmukh@eclinicalworks.com | alapinee.deshmukh@eclinicalworks.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As discussed,request you to please configure the said leave type and in case you need guidance and face any challenges please call me at 9962261263,we will assist you on the same. Regards wasim, Hi Humayu Tandurwala, With reference to our discussion, we have now assisted inn the credit and update of new leave credit balance for Ahmedabad and Bangalore employees, we have now guided for Mumbai Credit as well, request you to please reach me if in case of any difficulties for credit balance Regards Wasim |
2,842 | Hi, The exit interview approval form display error. Request you to do the needful. Regards, Pinkiiy Raval | 12,937 | 5 | 3 | Closed | Vaishali Raut | Aspx is blocked in patch deployment | Product | Clarification | null | Separation Management | null | null | 2021-05-04T21:12:38+05:30 | 2021-05-20T10:49:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, When checking the reported query from our end, the EXITINTEVIEWAPPROVAL.aspx having the blocks due to which it has not opened in the application. We have restored the latest file of asppx. Post that, it is working fine. Kindly check the same from your end. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,843 | Hi, we are unable to login in UAT server after replicating production server.the below message is displayed. Your Adrenalin subscription usage has expired. Please renew the subscription for your continued usage of Adrenalin Software your Adrenalin subscription usage has expired. Please renew the subscription for your continued usage of Adrenalin Software Regards, Pinkiiy Raval | 12,938 | 5 | 3 | Closed | Vaishali Raut | Since the Live DB has been restored in UAT, the License Key details will have Live Data due to which the subscription alert has occurred | Product | Data Correction | null | Application Access Management | null | null | 2021-05-04T22:38:40+05:30 | 2021-05-20T09:50:10+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12937, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Vaishali Raut, Since the Live DB has been restored in UAT, the License Key details will have Live Data due to which the subscription alert has occurred. Now we have update the UAT License details. Post that, application is getting logged in. Please check and update the status. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,844 | Dear Jayakrishnan, For employee code 01384 eligible LTA is Rs.867/- the same is not flowing in tax computation sheet, request you to check and revert on priority. [cid:image001.jpg@01D7418F.EE0F0710] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image003.jpg@01D7418F.EE0F0710] [cid:image004.jpg@01D7418F.EE0F0710] Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure, copying, distribution or use of this information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone or by e-mail. Any view or opinion in this email is solely that of the author and does not necessarily represent those of Expo Freight Private Limited or any of its own global entities. It is the responsibility of the recipient(s) to ensure that this message is virus free and we accept no liability for any loss or damage arising from its receipt or use. Expo Freight Private Limited, No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. www.expofreight.com | 12,939 | 5 | 1 | Closed | Roseline Judia | Gross pay it was not enabled for LTA component | Product | Data Correction | null | Tax | null | null | 2021-05-05T09:20:53+05:30 | 2021-05-19T16:47:46+05:30 | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | null | null | Clarification | Hi Roseline Judia, Post analysis we understood that the configuration 'Gross pay IT' was not enabled under LTA component and it may be due to patch deployment. The has been corrected now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, Noted your below mail and the same is in order now. Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freight Private Limited No. 16, Haddows Road 1st Street, Nungambakkam, Chennai 600 006, INDIA. T +91 44 43900700<../images/blank.png> | M +91 99403 88778<../images/blank.png> | F +91 44 28223463 <../images/blank.png>W www.efl.global<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.efl.global%2F&data=02%7C01%7Croselinej%40expofreight.com%7Ceb7dac07cf1e4b9f463608d7cfdfd291%7C0713b9f898f54bf997f02df25d2ca7ff%7C0%7C0%7C637206432999535451&sdata=hJRwFCJs%2Fp1kY18RH8w3ZNVWDFIp5F0otJcluX0neu0%3D&reserved=0> [cid:image002.jpg@01D74259.917893C0] [cid:image003.jpg@01D74259.917893C0] |
2,845 | We are getting error message while opening the Mobile app, please check and resolve immediately - critical. Error Msg: "Unhandled request:503-on 05/05/2021 | 12,940 | 5 | 4 | Closed | Saravanan K | issue resolved | Product | Clarification | null | null | null | null | 2021-05-05T09:25:34+05:30 | 2021-05-06T13:02:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, On our analyses, we have observed that in the Application server, the App Pool of Mobile Application 'mAdrenalin' was in 'Stopped' status in IIS configuration, hence the mentioned error has been reflected in the mobile app. Now the same has been started. Post changes, the mobile app is working fine. Attaching the mobile application mail details for your reference. The same has been confirmed from your end over the call. Hence we are updating the ticket status as 'Resolved'. |
2,846 | Bonus values are considering for left employees | 12,941 | 5 | 3 | Closed | Divya N | clarification | Product | Clarification | null | Salary | null | null | 2021-05-05T09:27:41+05:30 | 2021-05-21T10:48:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi kohima Can u share the link to resolve the issue, Hi kohima Today i am in office i need to resolve the issue before 5 kindly share the link, Hi Divya N, As per the query ,We have understood that for an inactive employee bonus values are getting calculated. Please join this session, W e will check the case and update you the status. https://fastsupport.gotoassist.com/359649120, Hi Divya N, Based on the discussion we have understood that system is allowing to do the changes for the inactive employee and you need to restrict the same. if we need to do any changes for settlement employee we cannot do values change if inactive employee restrictaed while upload or in salary details. The functionality of restricting inactive employees is not feasible. Kindly check the same and update us in case of clarification, Dear Team, Issue is not resolved Kindly reopen the ticket Best Regards Divya N , Hi Divya N, As discussed over the call , system is allowing to do the changes for the inactive employee and you need to restrict the same. if we need to do any changes for settlement employee we cannot do values change if inactive employee restricted while upload or in salary details. The functionality of restricting inactive employees is not feasible. Kindly check the same and update us in case of clarification |
2,847 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team please check below error message. ---------- Forwarded message --------- From: Kamal Pandey <kamal.p@religare.com> Date: Tue, May 4, 2021 at 6:43 PM Subject: RE: IT asset allocation acknowledgment To: Jatinder Kumar Sharma <sharma.jatinder@religare.com> Cc: RBL DCOPS <dcops@religare.com> Hi Jatinder, We are getting error while uploading email id of Gurpreet Kaur on HRIS. Please check. Regards, *Kamal Pandey* DCOPS Team Religare Broking Limited PH:- 0120-6792760 *From:* Devindar Kumar [mailto:devindar.kumar@religare.com] *Sent:* 04 May 2021 18:31 *To:* Amit Kumar *Cc:* RBL DCOPS; RBL ITOPS; RBL Helpdesk; Jatinder Kumar Sharma; rblassetteam@religare.com *Subject:* Re: IT asset allocation acknowledgment Dear All, As per on-boarding details, user account has been created along with mailbox, below is the account details- Display Name:- Gurpreet Kaur Login ID (for system login):-gurpreet.kaur Email: gurpreet.kaur@religare.com Password:- we’ll share with you in a separate email E-Mail Access URL*: * https://mail.google.com *Thanks & Regards,* Devindar Kumar Windows Administrator Religare Broking Ltd, A-3/4/5, 2nd Floor, Prius Global, Sec- 125, Noida On Tue, May 4, 2021 at 3:27 PM <humanresourcecm@religare.com> wrote: Dear Vinay, Please note the following information: Emp Id : 94913 Emp Name : Gurpreet Kaur Date Of Joining : 04-May-2021 Designation : Relationship Manager - Dealing Company Name : Religare Broking Limited Grade : REL - Executive Location : 6562-Ludhiana Trade Tower Division : 278 - RSL/RCL-Client Dealing Mobile No : 9878577394 Reporting Manager : 2235 - Amit Kumar We hope that the required things related to employee joining have been taken care of, which includes, email ID generation / configuration, and asset allocation. Please feel free to touch base with local business HR, or reply back to us on the onboarding email for any further information or concern. Regard, Team HR . -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 *T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,942 | 5 | 3 | Closed | Jatinder Kumar Sharma | login id correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-05T09:41:28+05:30 | 2021-05-20T16:48:56+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the LOGIN ID: RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 , hence the same is not able to update for this ecode. Please refer the screenshot and share us your feedback. Thanks & Regards, Mohamed Moosa A, Please remove or modify from the old record so that we can map with new employee code. On Wed, May 5, 2021 at 3:48 PM Mohamed Moosa A < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Jatinder Kumar Sharma, > > On our analyses, we have observed that the LOGIN ID: > RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 , > hence the same is not able to update for this ecode. Please refer the > screenshot and share us your feedback. > > > > *Thanks & Regards,* > *Mohamed Moosa A* > > On Wed, 5 May at 12:25 PM , Mohamed Moosa A < > myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Jatinder Kumar Sharma, > > We will check on the reported query and update you the status. > > > *Thanks & Regards,* > *Mohamed Moosa A* > > On Wed, 5 May at 9:41 AM , Jatinder Kumar Sharma < > sharma.jatinder@religare.com> wrote: > [CAUTION: This email originated from outside of the organization, DO NOT > CLICK links or attachments unless you recognize the sender and know the > content is safe.] > Hi Team please check below error message. > > ---------- Forwarded message --------- > , Hi Jatinder Kumar Sharma, As per your request, the Login ID for the Old Inactive Code has been removed through the data. Please check the email id upload now and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,848 | Dear team, We are unable to download "employee movement new" report. We are getting server error while trying to generate the report. Please check Thanks & Regards, Raveena | 12,943 | 5 | 3 | Closed | Mahesh R | provided the clarification | Product | Clarification | null | Employee Reports | null | null | 2021-05-05T09:41:39+05:30 | 2021-05-22T20:52:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that you are unable to download the employee movement new report and getting the server error. Hence we will check the same from our end update the status to you., Hi Raveena Ramakrishnan, We have checked and generated the 'Employee movement new' ireport. The server error may occur in the application because of huge records in this report. As of now, the reports is showing all the existing data from 2012. Please check and confirm which year onwards the movement data required in this report to reduce, the report count and increase the ireport. Based on your confirmation, we will do the changes in this report. We have attached the generated report in the below wetransfer link to your email id to download the file. https://we.tl/t-GWasuXmOaJ Please check and share your feedback. , Hi Raveena Ramakrishnan, We have taken the session and generated the 'Employee movement new' ireport. The server error may occured in the application because of huge records in this report. As of now, the reports is showing all the existing data from 2016 which is more than 50,000 records. To generate the report in the frontend, the data needs to be reduced. After changing the date to ARP 2021, the report got generated from your end and it consists of around 5600 records. Please check and confirm which year onwards the movement data required in this report to reduce, the report count and increase the ireport. Based on your confirmation, we will do the changes in this report. |
2,849 | For below mentioned employee, someone has raised att. regularization which is shown in forms raise for me. I want to check who has raised att. regularization. EMP. 021346 NAME : SANDEEP ASHOKBHAI SUTHAR. SCREENSHOT ATTACHED. | 12,944 | 5 | 3 | Closed | Akshay Ashwar | provided the clarification with screenshot | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T09:49:14+05:30 | 2021-05-20T10:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, The reported employee ( 021346) AR transaction was raised by 900709 employee code. The raised transaction is also reflecting in the 900709 employee's Forms raised by me. Attaching the screenshot for your reference. AR transaction details: Raised on: 3/May/2021 8:58:24 PM Raised by: 900709 Raised for: 021346, OK THANKS. TICKETS HAS BEEN CLOSED. AKSHAY ASHWAR Somany Ceramics Limited T: 9725555546 Email: akshay@somanyceramics.com www.somanyceramics.com |
2,850 | Dear Preethi, I have a concern about DB backup tables, which I believe is of no use. These tables consuming almost 100 GB. Tables Reference as Safe%...... Since we have a backup on daily basis, so we should remove these tables and free the unnecessary consumed space. Received this query via mail from somany IT team. Attaching the mail details for reference. Raising this ticket for tracking purposes. | 12,945 | 5 | 2 | Closed | Ekta | Deleted the previous year's backups tables from the backend | Product | Service Request | null | Setup HRMS | null | null | 2021-05-05T10:03:07+05:30 | 2021-05-05T10:03:08+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-05 04:33:07 UTC |
2,851 | Dear Dhivya, Self-Appraisal form having some issue. I am receiving lot of cases last two days. Kindly fix this issue ASAP with high priority. Kindly share the RCA. If you need any support please let me know. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in From: Shishira Shetty Sent: 04 May 2021 19:08 To: 'Dhivya V' <myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>; dhivya.v@myadrenalin.com; iswarya.s@myadrenalin.com Cc: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in>; Manana Shivasharan Rao <mananashivasharan.rao@exidelife.in>; Vikas P N <vikasp.n@exidelife.in>; Arbaaz Hasan <arbaaz.hasan@exidelife.in> Subject: Ticket # 1981551 Dear Team, Getting error message(-- Appraisal setup is incomplete. Contact your administrator.) while trying to fill self Appraisal New form. Kindly resolve ASAP Employee ID: 91083 Emp Id - 78719 Emp Id - 87492 Emp Id - 85871 Emp.Code-59547 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. | 12,946 | 5 | 1 | Closed | shishira | dual upload | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T10:04:23+05:30 | 2021-05-20T10:49:03+05:30 | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Software Problem | Dear Shishira, Please find the below scenarios which we have seen in the last two days and shared the scripts with Mr. Sandeep. * Dual upload of goals (or) competencies due to which weightage issue pops up. * Goal setting not approved, however we are verifying in Self Appraisal * PMS is not initiated. We are sharing the scripts on a whole in the session on daily basis, hence unable to update in the ticket. Please execute the scripts, verify for the cases and revert me/ raise new tickets in case of any concerns. Thanks for the understanding. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> | Ph : 044-30247441 | Mob : 7299201820 "I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>" , Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. Thanks and Regards, Dhivya . V, Hi, Thanks for your email. I am on Leave 05-May-2021. Kindly raise a ticket in the Fresh Desk - ask.adrenalin@myadrenalin.com in case of any urgent issues. Regards Iswarya S This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. |
2,852 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please create new consultant "Right Move Consultants" -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 *T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,947 | 5 | 3 | Closed | Jatinder Kumar Sharma | consultant creation : change req | Product | Data Correction | null | Requisition Management | null | null | 2021-05-05T10:13:32+05:30 | 2021-05-20T10:49:04+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the reported consultant has been created through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,853 | Hi, Unable to see the "total no.of leaves applied" pink colour small box in Leave Request form. Please check and resolve. | 12,948 | 5 | 3 | Closed | Rashmi Deshpande | will be reflecting once any leave type is selected from the drop down | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T10:18:25+05:30 | 2021-05-10T14:11:19+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, The option highlighted will be reflecting once any leave type is selected from the drop down. PFB screenshot for your reference. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Ok |
2,854 | Hi, Team! Could you please check this out? How come an employee can file multiple attendance regularization in one day? | 12,950 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T10:38:42+05:30 | 2021-05-08T08:23:21+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please be noted that employee can raise multiple time based attendance regularization for the day. But employee already raised for a particular time when system wont allow to raise AR again for that particular time. Eg: 01PM - 02PM -AR raised if employee trying to raise from 1.30PM to 2.30PM system will throw validation that AR has been already exist. Hope it helps. Regards, Priyadarshini. K, So, we can also raise a staggered time? ie: 7AM-8AM, 10:30AM-12PM and 1PM-5PM? If so, would this mean that this will be computed by the system as 6.5 hours?, Hi Zigmort Jelaver Ragudo, Yes your understanding is correct. On addition to that we would like to add the few information for you, system will not check desk logged in / attendance upload/ bio metric. eg: Attendance uploaded / logged in to 08 AM - 06 PM but employee raising AR between those timing system will still allow to raise AR. But if AR raised from 08 to 6PM then system wont allow to raise AR again at 10.10 to 11.00AM Hope its clear ! Regards, Priyadarshini. K Stay Safe ! , Thank you, Priya! |
2,855 | PL Leave is credited as 0 for an employee. The employee is neither a new joinee nor his date of relieving falls on april. | 12,951 | 5 | 1 | Closed | Shweta Ghule Shankarrao | issue fixed in custom plugin by kirti | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-05-05T10:50:18+05:30 | 2021-05-22T20:52:35+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241532 time: 2021-05-05 05:20:18 UTC, Hi Shweta Ghule Shankarrao, As informed over the phone call, the employee has been credited with 0 leaves whereas he has to be credited with 2 days. We will check with our customization team and will update you on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, The issue is fixed by our team. We have updated the 2 days credit to the employee. Please check the same from your end in the reports and update us for further assistance if needed. Thanks, Sumithra. |
2,856 | Manish Ahuja (P2782) submitted the goal setting without filling the targets. Please re upload this goal sheet. | 12,952 | 5 | 3 | Closed | Pratap Singh | GS Cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-05-05T10:52:39+05:30 | 2021-05-14T10:52:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, We have done the required cleanup and we request you to please do the GS changes in GS form where save, add and submit button also enabled. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Please re upload this goal sheet, same is reflecting blank, Hi Pratap Singh, We request you to please check with Mr.Aishwary regard to uploading the KRA's for the cleanup cases. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Iswarya Please check and resolve this issue same is pending so long |
2,857 | Dear Team, Please check the Payslip, if TDS showing refund than why it is deducting from salary? Kindly check and resolve ASAP Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) <http://www.globecapital.com> www.globecapital.com fbn-02.png | 12,953 | 5 | 1 | Closed | Anoopsingh | Tax component : ONETIME1 formula issue post FY patch | Product | Data Correction | null | Tax | null | null | 2021-05-05T10:59:50+05:30 | 2021-05-20T11:55:35+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, Post analysis we understood that the there was a issue in formula which calculates the taxation and post which we have resolved the same. Kindly do pay process and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,858 | Self-appraisal was done while it’s reflecting as pending in PMS Eligibility report of below employees;- 1. Atul Malhotra (P0209 ) 2. Kamal Behal (P1308 ) 3. Jyoti Vihan (P2098) | 12,954 | 5 | 3 | Closed | Pratap Singh | Trans workflow | Product | Data Correction | null | Goal Management | null | null | 2021-05-05T11:06:46+05:30 | 2021-05-25T16:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12952, Hi Pratap Singh, We will check the reported query on self appraisal done but reflecting as pending in report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, Post Analysis, we have rectified the issue in the "PMS Eligibility report " and it is reflecting as "Approved" in the report. Please check and update. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,859 | Unable to complete the final closure for Mr. Sivakumar. Error msg: Internal system Error ( Refer the attached screen shot) | 12,955 | 5 | 3 | Closed | Ramakrishnan J | Done the changes | Product | Configuration | null | Separation | null | null | 2021-05-05T11:10:51+05:30 | 2021-05-20T12:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Requesting you to connect the below link to check the reported concern. https://fastsupport.gotoassist.com/623291624, Hi Ramakrishnan J, As discussed over the call, We have checked and found that the Last working date was not updated in the system and so an error occurs. Now we have updated the same. Please check and confirm. |
2,860 | Hi, May we ask how the system computed the Overtime pay of those who are on flexitime schedule. We have a current instance now that the approver cannot edit the OT hours. Seems like the system is automatically reading just the time after the schedule. SCHEDULE: 10:00-20:00 (flexi time) ACTUAL IN/OUT: 08:12 - 21:00 | 12,956 | 5 | 3 | Closed | Doreen Quino | Given Clarification | Geo Product | Configuration | null | Payroll Setup | null | null | 2021-05-05T11:22:55+05:30 | 2021-05-10T11:44:38+05:30 | malou@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph | malou@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, We will refer the necessary data's via back-end for the OT calculation of the employee and will update you on this concern., Thank you. Will wait for your next response., Hi Doreen Quino, As per checking from our end, the Overtime will get calculated based on the mentioned OT configuration nothing specific for the flexi shift timings. Also the OT Entry of the mentioned employee can be edited by the approver, however we have tried editing the OT hours and we can able to edit from our end. Kindly click on the OT HOURS field and delete the existing value and then update the necessary value in the field. However kindly check from your end and revert us in case of further clarifications needed or any changes you are proposing from your end., Hi Anish, This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6239. It always comes back with just 1 hour. And upon checking the OT Configuration, the self edit was also set as YES so meaning we can edit the OT hours right? Kindly inform us what are we going to do on our end as well to help you fix this. Thank you!, sorry it's 19-6329., Hi Doreen Quino, 1). And upon checking the OT Configuration, the self edit was also set as YES so meaning we can edit the OT hours right? Answer: YES, we can edit the OT hours of the employee. 2). This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6329. It always comes back with just 1 hour. Answer: As per the OT Configuration, based on the employee's shift time the "Overtime Hours" has been calculated as 1hour, you can edit the OT hours of an employee. Since the employee has worked only 1hour of OT, you cannot simply update more than the employee worked, the update can be done based on the employee's worked OT hours. The OT has been calculated based on the functionality. , Hi Anish, Regarding bullet number 2. That’s the thing, the employee’s OT technically more than 1hour. She is on Flexi shift, 10am to 8pm, but can actually start working as early as 7am. In this case, she timed in at 812am and timed out 21:00. Technically, her official time ends at 18:12 and beyond it, her approver is considering it as her OT work. See screenshot below. How do we address that then? Thanks 2). This is to inform you that the approver nor Ms. Desiree can't edit the OT Hours of 19-6329. It always comes back with just 1 hour. Answer: As per the OT Configuration, based on the employee's shift time the "Overtime Hours" has been calculated as 1hour, you can edit the OT hours of an employee. Since the employee has worked only 1hour of OT, you cannot simply update more than the employee worked, the update can be done based on the employee's worked OT hours. The OT has been calculated based on the functionality. [cid:image001.jpg@01D74362.03312F50] , Hi Doreen Quino, As per OT Configuration Form, the 'Overtime Computation Before Shift Start' is not checked, so the OT hours before the shift start time will not get calculated. However the "OT Hours Calculation Type" has been selected as "Shift", so the OT will be calculated based on the shift (10:00 AM - 20:00 PM) by the extra hours worked after the shift, so it will be 1 hour OT for the employee. Kindly refer the attached screenshot below for your reference:, Hi Anish, How do we correct this then? Could we set-up to types of OT configuration? One for flexi schedule and the other one for fixed schedule? How do we go about it? Definitely, we don’t want OT before schedule for those who are under fixed schedule. This will create a mix-up in approving those hours before shift start. Some employees report much earlier than their usual time but does not necessarily start working but have already timed in. However, for Flexi time which is 1000 to 2000, the computation should be such that it is after they have rendered 10hours of work. Will wait for your update. Thanks , Hi Doreen Quino, Kindly share the expectation of the OT calculation for a flexi shift as well the fixed shift in an excel by showing a sample, so that we can verify from our end with our internal team and can update you on the needs., Hi Anish, Attached is the sample Excel file with OT computation 1. For Fixed schedule 2. For Flexi schedule See screenshot below. Thanks, Desiree [cid:image001.jpg@01D743B0.3625C8F0] , Hi Doreen Quino, As informed already, the "OT Hours Calculation Type" has been selected as "Shift" so only the OT hours after the shift end time will get calculated. However if the "OT Hours Calculation Type" is "Attendance", then the system will consider the total working hours and will calculate the OT hours and also if the 'Overtime Computation Before Shift Start' is checked the hours before the shift start time will get calculated, so then system will calculate the overall OT hours for a day. However this changes will affect all the employee's eligible for OT. So you can create a new configuration for the 'Flexi shift' employee's separately and set the configuration according, by filtering all the flexi tagged employee's under a parameter so that all the flexi tagged employee will only be considered under the new configuration and not the fixed shift employee's. NOTE: the concern created on this ticket for the OT calculation of an employee has been explained already, you can create a new separate ticket for the flexi OT configuration, so that we can discuss in detail for the OT configuration. Hence closing this ticket from our end., Hi Anish, May we follow up this please? Thank you., Got it! Will close this ticket now. Thank you! |
2,861 | Our one of emp. last working day is 30th October, 2021 but when i am downloading the Annexure2 data where her last date is showing 31st March, 2021 and her all the salary data is coming wrong. her emp. code is 3423. Can you please resolve the same in URNGET basis. | 12,957 | 5 | 3 | Closed | Rajendra Pant | Data will be change using annexure 2 data upload | Product | Data Correction | null | Tax | null | null | 2021-05-05T11:25:17+05:30 | 2021-05-20T16:48:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Not got the solution, now i will do the changes and will upload the data of Annexure 2 |
2,862 | Hi Team, Multiple grids are formed in the education details during onboarding step of AQ021008_Nitin J V Kindly help clear the blank grid, Thanks, Ansu Singh | 12,958 | 5 | 2 | Closed | Ansu Singh | duplicate data created | Product | Data Correction | null | Employee Information | null | null | 2021-05-05T11:25:24+05:30 | 2021-05-07T14:16:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/476994920 Support key: 476994920 Thanks & Regards, Greeshma, Hi Ansu Singh, As requested, we have removed the duplicate entry from the backend and the same has been confirmed from your end. Please check and reach us for further clarification. Thanks & Regards, Greeshma |
2,863 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please change last working date for employee Harish Padavalkar - 810731 and Notice period has to be waived off, refer the screenshot below. LWD - 16th April 2021 *Shortfall to be waived off [cid:image001.jpg@01D741A1.197929B0] [cid:image002.png@01D741A1.197929B0] Reenu Naik Senior Executive HR Helping BIC create Adaptability email: reenu.naik@bicworld.com<mailto:reenu.naik@bicworld.com> office: +91 7574 881 264 | mobile: +91 8980 682 111 address: BIC Cello (India) Pvt. Ltd. (Formerly - Cello Tips & Pens) Survey No. 711/1/2/3/4, Somnath Road, Dabhel, Daman (U.T.) - 396210 www.bic.com<http://www.bic.com/> | www.bicworld.com<http://www.bicworld.com/> [cid:image003.png@01D741A1.197929B0]<https://www.bicworld.com/en> [cid:image004.png@01D741A1.197929B0] <https://www.linkedin.com/company/bic/> [cid:image005.png@01D741A1.197929B0] <https://www.youtube.com/user/bicbrand> [cid:image006.png@01D741A1.197929B0] <https://www.instagram.com/bic_group/> [cid:image007.png@01D741A1.197929B0] <https://twitter.com/BicGroup?lang=en> Conserve paper: think before you print this email CONFIDENTIALITY NOTICE: This email and attachments are confidential and may contain legally privileged information intended only for the named recipient. If you are not the named recipient, you should not use, disseminate, distribute or copy this email as such actions are strictly prohibited. If you have received this email in error, immediately notify the sender by email or telephone and delete this email from your system. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,959 | 5 | 1 | Closed | Sonali | LWD CHANGED | Product | Data Correction | null | Separation Management | null | null | 2021-05-05T11:25:47+05:30 | 2021-05-20T12:49:51+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Reenu, As per request, We have changed the LWD of the reported employee from our end, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
2,864 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 12,960 | 5 | 4 | Closed | Sandip Chanda | Bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-05T12:14:47+05:30 | 2021-05-05T20:05:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters from our end, Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
2,865 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team The below mentioned associates have raised the resignation. But it seems to be 2 different triggered. Also the subject is stating that associate is modified the record resignation. Thanks Balaji.Damodaran | Human Resources | Intellect Design Arena Ltd. Plot No.3/G3, SIPCOT IT Park, Siruseri, Chennai 603130. m: +91 8939865965 e: balaji.damodaran@intellectdesign.com w: www.intellectdesign.com ---------- Forwarded message --------- From: <hrms@intellectdesign.com> Date: Wed, May 5, 2021 at 11:29 AM Subject: Viny Maheshwari has modified Record Resignation for Viny Maheshwari on05-May-2021 11:30 To: <balaji.damodaran@intellectdesign.com> Viny Maheshwari has raised Record Resignation for Viny Maheshwari on Raisedon/>. Resignation modified from W7P for your information *Details:* Associate ID: W7P Emp Name: Viny Maheshwari Mail Id: viny.maheshwari@intellectdesign.com OU : Enablement - CORP Designation: Vice President Grade: T4XX Location: Pune City Separation Type:VOLUNTARY RESIGNATION Resignation Reason: Better Prospects Resignation Letter Date:05-May-2021 Last Working Day:02-Aug-2021 Last Pay Date:02-Aug-2021 Manager's Comments : This is an autogenerated mail. Please do not reply to this. -- This e-Mail may contain proprietary and confidential information and is sent for the intended recipient(s) only. If by an addressing or transmission error this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment other than by its intended recipient/s is strictly prohibited. Visit us at *https://www.intellectdesign.com* <https://www.intellectdesign.com/> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,961 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Separation Management | null | null | 2021-05-05T12:22:11+05:30 | 2021-06-15T18:51:16+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com, balaji.damodaran@intellectdesign.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Balaji Damodaran, We will check the reported query on record resignation submitted by the employee has triggered two different notification and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
2,866 | P3063 - Sudhir Mehta been trying to do goal setting for FY 2020-21 but couldn’t. Whenever he click on ‘add to grid’, it is not getting added and saved. Also he can’t see his team in PMS as S1 or S2. How can he see goals of his team? | 12,962 | 5 | 3 | Closed | Pratap Singh | Clarification | Product | Clarification | null | Performance Management | null | null | 2021-05-05T12:53:38+05:30 | 2021-05-06T17:44:28+05:30 | aishwary.singh@myadrenalin.com | aishwary.singh@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on employee not able to edit the details on GS form and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, As discussed over call, post analysis the Employee - P3063 - Sudhir Mehta position - Learning is not mapped in the "Template Mapping" and also no goals uploaded in the "Manage Template" form against the calendar - PMS2020-21. Attached the screenshot for your reference. Please check and update. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Also he can’t see his team in PMS as S1 or S2. How can he see goals of his team?, Hi Pratap Singh, As discussed earlier, the goals are not uploaded in the "Manage Template" form so it will not be visible as the Goal setting is not initiated yet. Please check with the HR team and prepare the goal sheet and upload the same in Manage tempate form and check. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,867 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Deepan, Exit activities as per the off-boarding checklist did not trigger for the employee LCP016. I see his details in the Final closure form. Are there any changes implemented? How is that we are getting new issues? Regards, Shilpa Kumar Assistant Vice President, HR & Admin [cid:image001.png@01D741A1.3338F5B0] Gate Village 11, Unit 204, Dubai International Financial Centre, PO Box 507026, Dubai, UAE [Receiver]+971 45 861 500 www.lighthouse-canton.com<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lighthouse-canton.com%2F&data=02%7C01%7Cshilpa.kumar%40lighthouse-canton.com%7C1e71b42228d940051d5f08d85eaf8303%7Cc24167bcce54479cb12659e68ab033ea%7C0%7C0%7C637363455285749548&sdata=eogspvJ9%2BVQYOFxnO%2Fcjf9JmREowAlSogpSru4cz1tQ%3D&reserved=0> [cid:image005.jpg@01D741A1.347434D0]<https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flighthousecanton&data=02%7C01%7Cshilpa.kumar%40lighthouse-canton.com%7C1e71b42228d940051d5f08d85eaf8303%7Cc24167bcce54479cb12659e68ab033ea%7C0%7C0%7C637363455285749548&sdata=IVv5wCJBSBL87A3JRxHhUfnOuHb9kt6Li8qapHoB7Bw%3D&reserved=0> IMPORTANT DISCLAIMER: Lighthouse Canton Capital (DIFC) Pte Ltd ("LCC") is incorporated in Dubai International Financial Centre (Licence No. CL 2614) and regulated by Dubai Financial Services Authority (Category 3C Licence No. F004068).The information in this electronic transmission does not constitute an offer, or intention by, or on behalf of LCC, to subscribe, purchase or sell any financial products and/or services which may be described or referenced to herein. LCC accepts no liability for any losses arising from the use of any information contained herein. The contents of this email are confidential and is meant for the intended recipient only. If you are not the intended recipient, please delete all copies of this email and notify the sender immediately. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,963 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-05-05T12:54:36+05:30 | 2021-05-10T14:06:13+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | charu.kunwar@lighthouse-canton.com | null | null | Clarification | Hi Shilpa Kumar, Can you confirm if the email is not triggered or transactions it not triggered for approval? Regards, Priyadarshini. K, Hi Priya, Transactions not triggered for approval. Regards Shilpa , Hi Shilpa Kumar, As per checking we understand that template not mapped against the employee's position. so kindly map the separation activity template in manage position form. Post that activity will be triggered. Regards, Priyadarshini. K |
2,868 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Workflow Mapping for Employee Confirmation Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Finance Limited ("AFL") and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the AFL. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference." This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,964 | 5 | 1 | Closed | Shradha Mahajan | Workflow defined. | Product | Configuration | null | Confirmation Management | null | null | 2021-05-05T12:56:25+05:30 | 2021-05-20T14:49:06+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Shradha Mahajan, As per request, Workflow definition has been defined for the Employee confirmation in the application. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Closed |
2,869 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, We need to change below mentioned employee status on system request you provide us backend access approval for further process. Kindly consider trail mail approval of porus Sir to process the same. Employee Id Employee Name Reporting To Status (Confirm / Extension) 1104 Gurunatham M Thamizhinian V(751) Extension 1151 Anand A Shibu Sukumaran(531) Extension 1166 Suvaranjan Das Partho Sengupta(512) Extension 1174 Prasanna Balasekar RAMACHANDRAN T(1260) Extension 1176 Anishkumar A S Sreeraj Nair(719) Extension 1200 Rajakumaran R Raghuraman Murali(1170) Extension 1203 Dhamodaran D RAMACHANDRAN T(1260) Extension 1209 Amresh Kumar Punit Garg(1045) Extension 1061 Augestin RJ Prabhakar C(881) 2nd Extension 1078 Rohit Raghunath Kulkarni Amit Raina(1208) 2nd Extension 462 Krunal Rathod Subir Singh(240) 2ND - Extension Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Finance Limited ("AFL") and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the AFL. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference." This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,965 | 5 | 1 | Closed | Shradha Mahajan | Already done | Product | Clarification | null | Confirmation Management | null | null | 2021-05-05T12:58:04+05:30 | 2021-05-21T23:49:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Shradha Mahajan, Please check the forms pending for your approval with their respective Reporting Manager's bin. The confirmation will be pending with them. Please inform them to confirm/extend the confirmation Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Shradha Mahajan, As per the Mail you have sent the same has been already done and if any future changes please let us know in the fresh ticket to address the same. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,870 | Hello team, Please find attached the shift roster. Request you to upload the same as we couldn't do it from the frontend as an error popping as can't upload the roster for the past months. Thanks, Varu | 12,966 | 5 | 3 | Closed | Sai Varun Ranga | Done the changes. | Product | Data Correction | null | Shift and Scheduling | null | null | 2021-05-05T13:00:35+05:30 | 2021-05-12T17:13:15+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end, The system will allow you to upload the shift roaster for the past months up to 5. Please check and upload the same. Let us know if you have any concerns. Regards, Amudhan K, FYI, attached the generate excel. Thanks, Varun, Hi Sai Varun Ranga, Please refer to the attachment, The system will allow you to upload the past shift details. Let us know if you have any concens. Regards, Amudhan K |
2,871 | Hi Team, Please enable Employee Creation and Clearance authorization to Emp. 1630 Arpita Help Pull Back Emp. 1131 Manoj Javvaji Resignation and make him active user (he is unable to Login) Please help through work flow of employee onboarding if available (Prior to employee creation) Best regards Mitrapal R B | 12,967 | 5 | 3 | Closed | Mitrapal R B | Resignation Pullback suggested | Product | Clarification | null | Manage Employees | null | null | 2021-05-05T13:08:30+05:30 | 2021-05-05T17:43:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/221949380 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com, Hi Mitrapal R B, As discussed over the phone, 1. Navigate to User Group Mapping, choose the group name as ADMIN GROUP HR FOUNDATION ADMIN and add Ms. Arpita in that group. For clearance, you can add her in the Activity Master form. 2. Navigate to Resignation Pullback form and pullback the resignation of 1131 in system. 3. You want a mail to be trigger to other teams before employee gets created in system. We will be able to set the workflow at the time of Employee Creation in system, before employee creation, we will not be able to do any setup in system. Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130 Phone:044-30247429 Email: Rumana.n@myadrenalin.com |
2,872 | Dear Vijaya, Please find the below path and Upload the Transfer Letter and category name will be "Transfer Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\Transfer Letter Thanks, Sandip Chanda 8585059226 | 12,968 | 5 | 4 | Closed | Sandip Chanda | bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-05T13:19:53+05:30 | 2021-05-05T20:06:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12960, Hi Sandip Chanda, As discussed over the call, We have uploaded the transfer letter to the reported employees from our end , Kindly check your end and share feedback. Thanks and Regards Vijayakumar k |
2,873 | With reference to ticket no 328725 in old CSP portal need to create new position for NERL OU as there is difference in the notice period policy from NCDEX. Kindly assist on the same. Regards, Sonam 9930562992 | 12,969 | 5 | 3 | Closed | Sonam Bait | Clarification. | Product | Clarification | null | Job Structure | null | null | 2021-05-05T13:36:21+05:30 | 2021-05-21T10:48:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonam, We will call you by 4 PM and guide you on the same. Please let me know your convenient time in case if you are not available by 4 PM. Regards, Judhistira.M, We can have a call not a problem Sent from my iPhone > , Hi Sonam, We have guided the process of new position creation over the call. Request you to check and let us know if you face any difficulties on creating positions. Regards, Judhistira.M, Hi Sonam, As discussed over the call, please create the position and let us know if you need any help on this. Regards, Judhistira.M, Hi Sonam, Please confirm whether you are able to create position in Manage Positions or you need any help on this. Regards, Judhistira.M, Hi Sonam, We called you today but did not get a response. Please confirm whether position creation has been done or you need any help on this. Regards, Judhistira.M, Hi Sonam, As discussed over the call, Positions have been created successfully in Manage positions form. Hence updating the ticket as Resolved. Regards, Judhistira.M, |
2,874 | Dear Concern, Please find the below cases where arrear days are not accepting by system due to part payment already done for respective months. In first case employee code G5561, there was 10 days LOP in month of Feb-21 payroll for which we have given him 7 days out of 10 days arrear salary in Mar'21. Now we are processing remaing 3 days salary in Apr'21 month it is showing below error and same condition is in others cases also. Employee Code Month Year Number of days Pay date Pay Group ShortName Upload Status G5561 02 2021 3 30-Apr-2021 GLOBAL Arrear days already exists for the given Month and Year~Arrear days Cannot Exceed ARREAR EXISTS Days while trying to insert A0086 02 2021 2 30-Apr-2021 GLOBAL Arrear days already exists for the given Month and Year~Arrear days Cannot Exceed ARREAR EXISTS Days while trying to insert G5374 02 2021 1 30-Apr-2021 GLOBAL Arrear days already exists for the given Month and Year~Arrear days Cannot Exceed ARREAR EXISTS Days while trying to insert So please look into the matter and do the needful for the same. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy -- Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. | 12,970 | 5 | 3 | Closed | Yogesh Gupta | Patch : ADL_2009_21929 | Product | Patch Deployment | null | Salary | null | null | 2021-05-05T13:37:54+05:30 | 2021-06-16T14:49:09+05:30 | akhanna@smcindiaonline.com, balakumaran.v@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, alexander.c@myadrenalin.com, moosa.m@myadrenalin.com | akhanna@smcindiaonline.com, balakumaran.v@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, alexander.c@myadrenalin.com | akhanna@smcindiaonline.com | null | null | Clarification | Hi Yogesh Gupta, As discussed, we will check on the arrear days query and update you the status Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, We have analyzed and the rectified the arrear days issue with code level changes through the database. Please check the same from your end and share us your feedback. Int Ref : ADL_2009_21929 Thanks & Regards, Mohamed Moosa A, Yes, Same has been updated for other cases too through Arrear days form option and also from Arrear day upload option. Thanks for resolving this issue. Please confirm the status of Bihar PT Deduction Issue. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy , Dear Team, Now in May month pay process, System is not calculating Amount for each component whereas we have not found any error while uploading Arrear days through DATA UPLOAD option. Please look in the same on urgent basis as we have to submit our May month pay process by tomorrow. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy , Dear Yogesh, As discussed please connect on the Zoom session, https://us02web.zoom.us/j/84701571195?pwd=MWNFam04N2szM2hjbk5DMGUrS3pqUT09 Thanks & Regards, Alexander Chandran, Product Support mailto:alexander.c@myadrenalin.com| M: +91.9952682168 | D: +91.44. 3024 7425 [cid:image001.jpg@01D5F879.B99F6520] [newlogo] www.myadrenalin.com<http://www.myadrenalin.com/> , Dear Mr. Alexander, As we have found that there was an issue with incorrect Result massage as shown in below print screen whereas case was of Arrear Days are exceed from LOP Days for respective month and year. Due to incorrect result showing confusion was creating so please look into the matter and do the needful updation in system accordingly. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy , Hi Yogesh Gupta, We have tried to reach you over the call, as the reported query has been clarified from our team member. Please check and let us know incase of any further clarifications on the same. Thanks & Regards, Mohamed Moosa A |
2,875 | ?Dear Dhivya, Can you please check below query. Thanks & Regards, Sumant Mule Adrenalin eSystems Ltd 8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover, Western Express Highway, Goregaon (East), Mumbai - 400 063 Mobile:- 9833931807 ________________________________ From: Vriin Chadha <vriin.chadha@indusind.com> Sent: Wednesday, May 5, 2021 1:17 PM To: Sumant Ashok Mule Cc: Rupesh Shinde Subject: Fw: Unable to approve goals in Pulse [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumant, ECN 7400 is not able to view Goal Setting requests from his team. The drop down shows 2 Goal Settings pending for approval but upon selection, the table is blank. Please help resolve. [cid:f122167d-dca3-49a8-9311-69915200d383] Regards, Vriin ________________________________ From: Amit Raj <amitr.raj@indusind.com> Sent: Wednesday, May 5, 2021 1:06 PM To: Vriin Chadha <vriin.chadha@indusind.com> Subject: FW: Unable to approve goals in Pulse Dear Vriin , Can You pls help in this . With regards, Amit Raj | Human Resources IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 From: Sunil Dsouza Sent: 05 May 2021 12:07 To: ANJUM SYED <ANJUM.SYED@indusind.com>; Amit Raj <amitr.raj@indusind.com> Subject: Unable to approve goals in Pulse Hi Anjum / Amit, Goals of 2 staff are showing as pending for approval, however it displays no record pending. Please help resolve [cid:image001.png@01D741A7.EEE09B00] ***************************************************************************** This Email and files transmitted are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this Email in error please notify the sender. Please also simultaneously disregard the contents herein, delete this email and destroy any physical copies, if created. Please note that any views or opinions presented in this Email are solely those of the author and do not necessarily represent those of IndusInd Bank Ltd. We have put efforts into ensuring that the message is error-free and virus-free. Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted or corrupted or carry malicious, spam or defamatory contents. Therefore the recipient should check the email for threats with proper software, as IndusInd Bank Limited does not accept liability for any damage inflicted by any virus transmitted or by viewing contents of this email. ***************************************************************************** This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,971 | 5 | 1 | Closed | Sumant Ashok Mule | transaction of previous calendar | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T13:44:57+05:30 | 2021-05-21T16:49:40+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, rupesh.shinde@indusind.com, vriin.chadha@indusind.com, balakumaran.v@myadrenalin.com, sumant.a@myadrenalin.com | vriin.chadha@indusind.com, rupesh.shinde@indusind.com, balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, sumant.a@myadrenalin.com | rupesh.shinde@indusind.com, vriin.chadha@indusind.com | null | null | Clarification | Dear Sumant, Since the respective transactions / flowids is not available in the module queue table, the transactions are not getting listed. Give us some time, we will analyse and update you on the ticket, kindly track the updates on the ticket. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: dhivya.v@myadrenalin.com<mailto:dhivya.v@myadrenalin.com> | Ph : 044-30247441 | Mob : 7299201820 "I am keen to know that if you have any suggestions for improvement or feedback on the services rendered by me. Please feel free to let my manager, Mr. Balakumaran; know about the quality of services provided by me. My manager can be contacted at "Balakumaran.V@myadrenalin.com<mailto:Balakumaran.V@myadrenalin.com>" , Dear Sumant, Post analysis, we understood that these transactions highlighted under the forms pending where older transactions of previous calendars of the employees 103372,96235 . However we have not done any clean up, request you to please convey the customer and execute the below script to remove those transactions. select * into backup_hrms..safe_WFS_FORMTRANS_06may2021 from WFS_FORMTRANS where FORMID ='PMS_GLSET_421 ' select * into backup_hrms..safe_WFS_FORMhistory_06may2021 from wfs_formhistory where FORMID ='PMS_GLSET_421 ' --update WFS_FORMTRANS set actionid ='X' where ACTOR ='7400' and FORMID ='PMS_GLSET_421 ' --update WFS_FORMHISTORY set actionid ='X' where ACTOR ='7400' and FORMID ='PMS_GLSET_421 ' and actionid ='S' Thanks and Regards, Dhivya . V, Dear Vriin, As per discussion with support team, transactions which are reflecting in below users tray was for previous year appraisal & user has not approved this transaction. Kindly provide consent to remove this transactions. Thanks & Regards, Sumant Mule Adrenalin eSystems Ltd 8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover, Western Express Highway, Goregaon (East), Mumbai - 400 063 Mobile:- 9833931807 ________________________________ , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sumant, Please remove the previous years transaction from users tray. Regards, Vriin ________________________________ , Dear Vriin, We have removed previous year transaction from users tray. Thanks & Regards, Sumant Mule Adrenalin eSystems Ltd 8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover, Western Express Highway, Goregaon (East), Mumbai - 400 063 Mobile:- 9833931807 ________________________________ , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Thank you. ________________________________ |
2,876 | Below managers On-boarding is completed still we are unable to see their names in employee basic information report and employee on-boarding status Ireport. | 12,972 | 5 | 3 | Closed | Raksha Dayma | SP Logic modified | Product | Service Request | null | Job Data | null | null | 2021-05-05T13:58:25+05:30 | 2021-05-06T12:24:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, With reference to our discussion,we will check on why the said employees names are not getting populated in Ireport and update status. Regards Wasim, Hi Raksha Dayma, With reference to our discussion, we have now modified the logic of the Ireport to pull the full name of employees,please generate the report and confirm us. Regards Wasim, Resolved thanks |
2,877 | Dear Dhivya, Please delete below goals for shared ECN and confirm. ECN Employee Name R02767 HARPARMDEEP SINGH R06422 ULLURI CHANDRA SEKHAR R10333 SUDHANSHU R11586 BHARATHKUMAR R12350 SUKANTA KUMAR SAHOO R12681 KIRANKUMAR KUNNATUR R17655 JINESHKUMAR DESAI R19240 TADUVAI KRISHNA CHAITANYA Regards, Chaitali | 12,973 | 5 | 2 | Closed | Rinoy Sebastin | clean up done based on requsition | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T14:19:17+05:30 | 2021-05-21T14:49:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; CMDTDFJS; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Chaitali, Please provide us sometime, we will connect and do the required clean up for the shared list of employees and update you. Thanks and Regards, Dhivya . V, Hi Rinoy Sebastin, As requested, the required clean up has been done for the shared list of employees. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
2,878 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, I want to upload reimbursement eligibility for 891023- Obaidur Khan, but system is giving following error while upload. Please check and provide the solution: [cid:image001.png@01D741BA.34A21940] Best Regards Harsha Jaikalyani Executive - Compensation & Benefits Mobile (IN): +91 8378866943 Landline: 022 61083105 harshaj.service_provider@bicworld.com<mailto:harshaj.service_provider@bicworld.com> [cid:image002.jpg@01D741BA.34A21940] [Description: cid:image003.jpg@01CB1F67.1A273220] BIC - CELLO INDIA G-Wing, 7th Floor, Lotus Corporate Park|Western Express Highway |Goregaon (East) |Mumbai 400063. INDIA This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,974 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-05-05T14:23:39+05:30 | 2021-05-20T15:50:05+05:30 | obaidur.khan@bicworld.com, ask.adrenalin@myadrenalin.com | obaidur.khan@bicworld.com | obaidur.khan@bicworld.com | null | null | Clarification | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, For the below query, We have analyzed from our end, Kindly change the from date and to date in Reimbursement form, After then try to upload from your end and share feedback. Thanks and Regards Vijayakumar k |
2,879 | Hi Team, Unable to update relative declaration in the system. Other fields got blank. SS attached for your reference. Regards Kirtesh Kaushik | 12,975 | 5 | 2 | Closed | Kirtesh Kaushik | Clarification. | Product | Clarification | null | Employee Information | null | null | 2021-05-05T14:45:41+05:30 | 2021-05-21T10:48:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We will call you shortly and guide you on this. Regards, Judhistira.M , Hi Kirtesh, As checked, relative declaration has been updated for Emp-NBHC06069. Please let us know if you face this issue for other employees. Regards, Judhistira.M, Hi Kirtesh, As discussed over the call, relative declaration has been already updated for Emp-NBHC06069. If you face this issue for other employees request you to share the employee ID to find RCA. Regards, Judhistira.M |
2,880 | null | 12,976 | 5 | 3 | Closed | Aishwarya KV | As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine | Product | Configuration | null | Separation | null | null | 2021-05-05T15:30:43+05:30 | 2021-05-20T17:48:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12893, Hi Aishwarya KV, As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine and the same has been confirmed from your end. Regards, Veerapandian R |
2,881 | self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same, refer screenshot attached | 12,977 | 5 | 3 | Closed | Pratap Singh | Queue not updated | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-05T15:34:31+05:30 | 2021-05-06T14:29:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same and will update you the status shortly. Regards, Jayakrishnan. N Product Support, Hi Pratap Singh, The Rejected transaction is in queue and after clearing the queue, the Self appraisal form for the Employee -Sandeep Beniwal P2075 is showing as " The form has been rejected by the approver. Please resubmit the form after incorporating his comments. ". Please check and resubmit the form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,882 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please check how employees can update address details when we have already disabled. ---------- Forwarded message --------- From: <humanresourcecm@religare.com> Date: Wed, May 5, 2021 at 3:24 PM Subject: Mandeep Singh has raised a Contact Details change request for Mandeep Singh-94807 To: <sharma.jatinder@religare.com> Mandeep Singh-94807 has raised an Contact Details change request for 94807-Mandeep Singh on 05-May-2021 15:23. The request is pending for action with the respective HR Ops Team Leader. The request will be approved only post submission of the documents of proof wrt the changes requested. Subsequently, the changes will reflect in the concerned forms on HRIS. *Employee Details: * Employee ID: 94807 Employee Name: Mandeep Singh Designation: Sr Software Engineer Grade: REL - Manager OU: RSL-SHARC-Corporate Location: 7886-Noida Capital Markets *Contact Details Form: * NEW EMPLOYEE ID NAME PERSONAL MOBILE NUMBER PERSONAL EMAIL WORK EMAIL HOME TELEPHONE WORK TELEPHONE EXTENSION NO FAX NUMBER WORK MOBILE NUMBER New 94807 Mandeep Singh 9810773832 mandeepsinghwadhwa@live.com mandeep.singh2@religare.com 919810773832 00000 9810773832 Current 94807 Mandeep Singh 9810773832 mandeepsinghwadhwa@live.com mandeep.singh2@religare.com 9810773832 NEW CURADD CURADD2 CURADD3 COUNTRY CITY STATE REGION CONTACTNO ZIPCODE New WZ111G, 2nd Floor Street No 5 Shiv Nagar, New Delhi India Delhi Delhi North 9810773832 110058 Current B-1/441,Second Floor,Janakpuri,West Delhi, India Delhi Delhi 110058 NEW PERMANENT ADDRESS1 PERMANENT ADDRESS2 PERMANENT ADDRESS3 PERMANENT COUNTRY PERMANENT CITY PERMANENT STATE PERMANENT REGION CONTACT NUMBER ZIP CODE New B-1/441, Second Floor India Delhi Delhi 110058 Current B-1/441, Second Floor India Delhi Delhi 110058 Regards, Religare HR . -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resources* Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301 *T*: +91 0120 6792619 | *M*:70094-81180. | http://www.religareonline.com Values that steer us ahead: Passion | Innovation | Ambition | Diligence | Teamwork This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,978 | 5 | 3 | Closed | Jatinder Kumar Sharma | label sync in servers | Product | Clarification | null | Employee Information | null | null | 2021-05-05T15:36:01+05:30 | 2021-05-27T18:52:22+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] also check this employee raised his contact details twice. [image: image.png] On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma < sharma.jatinder@religare.com> wrote: > > Please check how employees can update address details when we > have already disabled. > ---------- Forwarded message --------- > , Hi Jatinder Kumar Sharma, We will check on the contact details query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, Please share the Employee's LOGIN details for further analyses. Thanks & Regards, Mohamed Moosa A, Hi Moosa, we cannot ask for the user password. On Thu, May 6, 2021 at 9:26 PM Mohamed Moosa A < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Jatinder Kumar Sharma, > > Please share the Employee's LOGIN details for further analyses. > > > > *Thanks & Regards,* > *Mohamed Moosa A* > > On Wed, 5 May at 7:31 PM , Mohamed Moosa A < > myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Jatinder Kumar Sharma, > > We will check on the contact details query and update you the status. > > > *Thanks & Regards,* > *Mohamed Moosa A* > > On Wed, 5 May at 5:02 PM , Jatinder Kumar Sharma < > sharma.jatinder@religare.com> wrote: > [CAUTION: This email originated from outside of the organization, DO NOT > CLICK links or attachments unless you recognize the sender and know the > content is safe.] > also check this employee raised his contact details twice. > > [image: image.png] > > On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma < > sharma.jatinder@religare.com> wrote: > >> >> Please check how employees can update address details when we >> have already disabled. >> ---------- Forwarded message --------- >> , Hi Jatinder Kumar Sharma, Post analyzing we have observed the Label changes is not synced in both the servers, hence the employee was able to update the contact details from their end. We have now synced both the servers. Please check now and share us your feedback., Thanks & Regards, Mohamed Moosa A |
2,883 | Hi Team, Trying to access the movement screen for data change but unable to do so as the employee records are not populating to change.. PFB for your reference.. Please check and resolve ASAP.. [image: image.png] *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* -- This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. | 12,979 | 5 | 1 | Closed | Thokala Umamaheswar Rao | clarification provided | Product | Clarification | null | Job Data | null | null | 2021-05-05T15:51:59+05:30 | 2021-05-22T17:53:41+05:30 | jisha.aravind@myadrenalin.com | jisha.aravind@myadrenalin.com | null | null | null | Clarification | Hi Thokala Umamaheswar Rao, During a check, we have can able to find the employees in the "Employee Movement" form. Attached screenshot for your reference. Note: Type the employee name in the search to get the details. Regards Raghu.T, Hi Raghu, Tried the same but unable to get the employee info.. PFB for your reference.. [image: image.png] *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* On Wed, May 5, 2021 at 5:50 PM Raghu Thangaraj < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Hi Thokala Umamaheswar Rao, > > During a check, we have can able to find the employees in the "Employee > Movement" form. Attached screenshot for your reference. > > Note: Type the employee name in the search to get the details. > > Regards > Raghu.T > > > > On Wed, 5 May at 3:51 PM , Thokala Umamaheswar Rao < > uma.maheswarrao@randstadusa.com> wrote: > Hi Team, > > Trying to access the movement screen for data change but unable to do so > as the employee records are not populating to change.. > PFB for your reference.. > Please check and resolve ASAP.. > > [image: image.png] > > *Thanks and Regards,* > > *Umamaheswar Rao* > > *HRG, ROS* > *Hyderabad, India.* > > > > This email message is for the sole use of the intended recipient(s) and > may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy > all copies of the original message. > > Attachments: > > - movement.jpg > <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNzQ2OTkzNiwiZG9tYWluIjoibXlhZHJlbmFsaW5jYXJlLmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjoxMDI1ODc0fQ.nvej3B2FcBjfzQB46jQ2PwTeGAh7zkmBYRaC4WB5zz4> > > 12979:1025874 > -- This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. , Hi Team, Issue not yet resolved.. Still the same issue and unable to find the employee details. PFB for your reference... [image: image.png] *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* On Wed, May 5, 2021 at 5:51 PM Adrenalin eSystems LTD < myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote: > Dear Thokala Umamaheswar Rao, > > Our Support Rep has indicated that your ticket has been Resolved. > > If you believe that the ticket has not been resolved, please reply to this > email to automatically reopen the ticket. > If there is no response from you, we will assume that the ticket has been > resolved and the ticket will be automatically closed after 48 hours. > > Sincerely, > AdrenalinSupport Team > https://myadrenalincare.freshdesk.com/helpdesk/tickets/12979 > > 12979:1025874 > -- This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. , Hi Thokala Umamaheswar Rao, As discussed, we have tried with different browsers and we can able to view the employees details. Attached screenshot for your reference. During a check, we have found that your browser version is 75.0.0, and the browser update option is disabled. Please update your browser version to 90.0.0 (latest version) and check the employee details in Employee Movement. Regards Raghu T |
2,884 | I have noticed that our monthly gross is not matching with 26AS. Our Medical Allowance is adding twice in the 26AS. This issue has also came last year. Please resolve the same in URGENT basis | 12,980 | 5 | 3 | Closed | Rajendra Pant | issue resolved | Product | Clarification | null | Tax | null | null | 2021-05-05T16:09:04+05:30 | 2021-05-25T13:48:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will check the reported query on 26AS file with our internal team and will share the updates with you shortly., Waiting for the update, Issue was resolve very quickly. Thank you for Mr.Pushotaman and Mr. Balakrishnan for their valuable support. |
2,885 | Dear Concern, We are facing issue in calculation of Bihar Professional Tax as system is not considering Slab mention for Bihar Location as per below print screen. PT Location is already mapped with all Bihar Location for below mention employees in employee master : CODE NAME COMPANY Location G1325 Gaurav Kumar Pandey SMC Global Securities Ltd. BHR - Patna - 1 G1283 Amit Kumar Abhishek SMC Global Securities Ltd. BHR - Patna - 1 G5437 Goutam Krishna SMC Global Securities Ltd. BHR - Patna - 1 G5301 Gautam Kumar SMC Global Securities Ltd. BHR - Patna - 1 G6200 Prameet Anand SMC Global Securities Ltd. BHR - Patna - 1 G6212 Alok Kumar SMC Global Securities Ltd. BHR - Patna - 5 G6213 Vikash Kumar SMC Global Securities Ltd. BHR - Patna - 5 G6214 Ujjwal SMC Global Securities Ltd. BHR - Patna - 5 G6215 Manisha Kumari SMC Global Securities Ltd. BHR - Patna - 5 G6216 Abhishek Kumar SMC Global Securities Ltd. BHR - Patna - 5 G6217 Harsh Dev SMC Global Securities Ltd. BHR - Patna - 5 Kindly look into the matter that why system is not calculating professional Tax for above mention employees. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy -- Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. | 12,981 | 5 | 3 | Closed | Yogesh Gupta | patch
PA_GP_UPDATE_PTGROSS | Product | Patch Deployment | null | Tax | null | null | 2021-05-05T16:14:57+05:30 | 2021-05-11T14:55:47+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Software Problem | Hi Yogesh Gupta, From the description, we understood that the PT location deduction is calculated correctly in the system, we will check and update the status.t Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, As discussed, we have analyzed and deployed the patch (PA_GP_UPDATE_PTGROSS0 for the above reported query, post that the BIHAR PT is calculating fine and the same has been confirmed from your end. Thanks & Regards, Mohamed Moosa A, PT Deduction of Bihar State has been resolved, now you closed this ticket. |
2,886 | We have successfully initiated department change in employee movement but the same is not reflecting under RM id for approval. Please raise ticket. Prateek S (STM10983) | 12,982 | 5 | 3 | Closed | Raksha Dayma | 2 Bank details with salary account tag for same employee | Product | Data Correction | null | Transition Management | null | null | 2021-05-05T16:31:09+05:30 | 2021-05-21T14:49:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12972, STM STM have successfully initiated department change in employee movement but the same is not reflecting under RM id or HR ID for approval.Kindly check and conect for further discussion on 8169862176., Hi Raksha, The employee "STM10983 - Prateek S" has 2 bank details filled in with both as Salary accounts. Hence, during approval, the same has moved to a failed transaction. Request you to please navigate to the Bank details of this employee and remove the Salary account tag against 1 bank detail which is not a salary account. And then, 11510 (Approver) can re-process the failed transaction using the "Failed Transaction" form. Please call us on 9047106688/8072250167 for any clarifications or assistance in this. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,887 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please assist with deactivation of below case on immediate basis as we are facing the error while doing the same. 117336 - Shekhar Dhall [cid:image001.png@01D741CC.CF56B920] Pallavi HR Operations T: (+91) 022 - 3920 9000 Extn: 9094 | www.ageasfederal.com<http://www.ageasfederal.com/> Ageas Federal Life Insurance Company Limited (Formerly known as IDBI Federal Life Insurance Company Limited) [cid:image002.png@01D6F022.D28F2880] [cid:image003.png@01D6F022.D28F2880] [cid:image004.png@01D6F022.D28F2880] [cid:image005.png@01D6F022.D28F2880] [cid:image006.png@01D6F022.D28F2880] [cid:image007.png@01D6F022.D28F2880] <br><hr><font face='Verdana' color='Black' size='2'><br>Visit us at http://www.ageasfederal.com<br>============================================================================================<br>This e-mail (including any attachment) is transmitted for the intended recipient only and its contents are provided for information purposes only. Any review, re-transmission, conversion to hard copy, copying, reproduction, circulation, publication or dissemination of the contents of this message and any attachments by persons other than the intended recipient is strictly prohibited. If you have received this message in error, please contact the sender and delete this message and attachments from any computer, disk drive, diskette or other storage device or media. Neither AGEAS Federal Life Insurance Co Ltd, (Corporate Identity No. (CIN) U66010MH2007PLC167164; IRDA Regn No. 135) nor any of its associated, affiliated or otherwise connected companies ("Associated Companies") assumes any liability whatsoever for the contents of this e-mail and, without prejudice to the generality of the foregoing, neither AGEAS Federal Life Insurance Co Ltd nor any of its Associated Companies makes any warranties or representations as to the accuracy and completeness of any information contained in this e-mail. Before opening any attachment please check them for viruses, spam and defects.<br></font> This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,983 | 5 | 2 | Closed | Pallavi Karekar | Clarification | Product | Clarification | null | Separation | null | null | 2021-05-05T16:37:23+05:30 | 2021-05-05T17:37:47+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Clarification | Hi Pallavi, As guided over the call, the system is validating that the employee being deactivated is assigned as Matrix manager to active employees. Hence, Reassign Matrix Manager button is also enabled. As you did not have access to this form, we have done the reassign from Amolika's login. Going forward, you can ask the team who has access to do the same and proceed further with deactivation. It was confirmed from your end that deactivation was successful. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
2,888 | In the system it shows popup as “Total Weightage of all selected goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot | 12,984 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T16:38:56+05:30 | 2021-05-14T10:49:10+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Hi Pratap Singh, we understand that the system it shows popup as “Total Weightage of all selected goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi Pratap Singh, We have reset the goals for the Employee - P0523 and again reinitiated the goals. Please check save/submit the goals in the "Goal Setting" form. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Dear Iswarya, Employee added new goals, while submitting only 6 goals, POP-UP comes as maximum limit to submit is 10 – Reference, screenshot attached Request to you please find attached excel sheet of Goals herewith, kindly do the needful to update Goals. The attached file includes the PAT Goal also. Thanks & Regards Pratap Singh d , Hi Pratap Singh, Please check and discuss internally with Mr. Surendra Kumar and if the goals need to be reset and initiated again we will do the same. But if we reset the goals, the added new goals by employee will get deleted. Please check and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Please reset and initiate as per given excel goal sheet , Hi Pratap Singh, Post checking, we have verified in the "Manage Template" form for the Position - Zonal corporate Finance - Technical. There are 6 goals (KPI) defined in the "Manage Template" form kindly check and modifiy the goals and also if the goals are modified in "Manage Template" form, it will get affected for all the employees who is mapped to the Position - Zonal corporate Finance - Technical. Please check with Mr. Aishwary for goal sheet upload. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
2,889 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Wasim, We need to STOP the record resignation notification and Activity clearance trigger as we want to raise the resignation of 93 employees from backend. Please do it quickly. Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Group M Worldwide LLC and/or other members of the GroupM group of companies shall be understood as neither given nor endorsed by it. GroupM is the global media investment management arm of WPP. For more information on our business ethical standards and Corporate Responsibility policies please refer to WPP's website at http://www.wpp.com/WPP/About/ This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,985 | 5 | 3 | Closed | Rishi Ranka | Suggested to Remove the Mail tab from workflow definition Master | Product | Service Request | null | Separation | null | null | 2021-05-05T16:40:13+05:30 | 2021-05-21T16:49:41+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, gowtham.n@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, gowtham.n@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | sarfraaz.siddiqui@groupm.com, venkateswaran.c@myadrenalin.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Venkat / Gowtham, As Wasim is not picking up the call can someelse help us as its bit urgent. Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 , Hi Rishi, I hope Wasim has already discussed and provided the possible option(Removing notification from workflow) temporarily. However, the same was not acceptable from your end. This is the only option to stop mailers for a period of time till the activity is completed. Impact: Anyone raising resignation & activity triggers during this period will not receive notifications due to workflow notification removal. Whatever is possible we have suggested, it is your call whether to proceed with this option. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Rishi, Please go head with the suggestion or work around discussed over the call. Please change the workflow notification and proceed further. Regards, Venkateshwaran , Hi Rishi Ranka, With reference to our discussion and as showcased,request you to clear the mail tabs in Notification section of the Workflows ,post removal the Resignation mails will not get triggered to the employees. Regards Wasim |
2,890 | Dear Dhivya, 1) User just want to change weightage percentage under goal setting. But, unable to edit. Employee Code 85895 Employee Name Sudeshna Kundu 2) For below three kind of error cases categorized. Kindly do the needful. Employee code available. If anything required kindly let me know. Please fix this problem. Apprisal setup incomplete. Self apprisal not been initited goal setting not been initiated 86531 78719 91087 87138 87492 90123 90178 77809 90827 90193 90696 90697 87159 91083 90826 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by anyone other than the intended recipient is unauthorized. In the event you have received this email by mistake you are requested to immediately inform Exide Life Insurance Company Limited of the same by forwarding this mail to system.administrator@exidelife.in and thereafter you are required to delete it from your system permanently. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in connection with it, is prohibited and unlawful. When addressed to our clients, any opinion or advice contained in this email is subject to the terms and conditions expressed in any applicable terms of business or client engagement letter issued by Exide Life Insurance Company Limited. | 12,986 | 5 | 1 | Closed | shishira | Script provided | Customization | Data Correction | null | Performance Management | null | null | 2021-05-05T16:47:20+05:30 | 2021-05-22T18:49:19+05:30 | dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, iswarya.s@myadrenalin.com, shishira.c101498@exidelife.in, mohammad.khan4@exidelife.in, jisha.aravind@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, shishira.c101498@exidelife.in, mohammad.khan4@exidelife.in, jisha.aravind@myadrenalin.com | sandeep.thungaturthy@exidelife.in | null | null | Clarification | Hi shishira, We will check the reported query on self appraisal issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jay, Kindly share the script. Employees started to escalate this issue. Kindly include below employee also. We need the script. Please share me ASAP. Emp code: 90179 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Jay, Please share the script. Please share the RCA. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Team, Kindly check below user self-appraisal form issue. Emp code: 90880 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Shishira, Belwo is the script. kInldy execute --select * into safe_pms_new_emp_Trans_details_t_05may2021 from pms_new_emp_Trans_details_t --select * into safe_pms_new_emp_rev_master_t_05may2021 from pms_new_emp_rev_master_t --UPDATE trans --SET trans_emp_rev_uniq_id =EMP_REV_UNIQ_ID --from pms_new_emp_trans_details_t trans --inner join PMS_NEW_EMP_REV_MASTER_T rev on trans_cal_uniq_id = 'b3d3e4be4ff14406' and trans_cal_uniq_id =EMP_REV_CAL_UNIQ_ID --and EMP_REV_STAFFID = trans_Staffid --and EMP_REV_REVIEWTYPE ='GS' and TRANS_REVIEWTYPE = EMP_REV_REVIEWTYPE and trans_emp_rev_uniq_id is null --delete FROM PMS_NEW_EMP_REV_MASTER_T WHERE EMP_REV_STAFFID='90880' AND EMP_REV_CAL_UNIQ_ID='b3d3e4be4ff14406' --delete FROM pms_new_emp_trans_details_t WHERE trans_Staffid='90880' AND trans_cal_uniq_id='b3d3e4be4ff14406' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90880' --delete FROM pms_new_emp_trans_details_t WHERE trans_cal_uniq_id='b3d3e4be4ff14406' and trans_Staffid in --('88065','86711','90722','90702','85871','90966','90678','91088', '91087','90880','86275','86713') --exec NEWPMS_NEWEMP_LIST_AES_USAGE '88065' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '86711' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90722' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90702' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '85871' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90966' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90678' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '91088' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '91087' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '90880' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '86275' --exec NEWPMS_NEWEMP_LIST_AES_USAGE '86713' Regards Sandeep Thungaturthy , Dear Sandeep, Fix has bene implemented. @Dear Dhivya, Few users still have same issue, self-appraisal not been initiated. Kindly help Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Dhivya, Sandeep sir already updated the goal setting. But, still same issue. Kindly check. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Dhivya/Jay, Below list of employees still issue not resolved. Datafix already implemented. Kindly resolve ASAP. Need to resolve before EOD without any failure. Also, share the appropriate RCA. If you need any support kindly let me know. Kindly take this issue high priority. Emp code Problem statement Ticket 90178 self apprisal not been initiated. 1981546 90880 Apprisal setup is incomplete. Contact admin 1982420 77809 self apprisal not been initiated. 1981162 87138 Apprisal setup is incomplete. Contact admin 1981355 91083 Appraisal setup is incomplete. Contact your administrator 1981551 90826 Appraisal Setup is incomplete. Contact your Administrator 1981567 90193 Apprisal setup is incomplete. Contact admin 1981578 85895 Need to change weigtage 1981565 85871 Apprisal setup is incomplete. Contact admin 1981312 85179 Apprisal setup is incomplete. Contact admin 1981568 90697 Appraisal Setup is incomplete. Contact your Administrator 1981584 90696 Appraisal Setup is incomplete. Contact your Administrator 1981641 90722 Appraisal Setup is incomplete. Contact your Administrator 1981647 90827 Appraisal Setup is incomplete. Contact your Administrator 1981655 90123 Appraisal Setup is incomplete. Contact your Administrator 1981689 91087 Appraisal Setup is incomplete. Contact your Administrator 1981856 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in , Dear Adranaline Team Please rectify below issue with utmost priority Thanks and Regards, Arbaaz Hasan Deputy Manager- EA Service Management, IT [ET_Email_signature_400 x 120 pxls] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5285 E Arbaaz.hasan@exidelife.in<mailto:Arbaaz.hasan@exidelife.in> W exidelife.in , Dear Jay/Dhivya, Kindly help for below employees also. Tickets Problem statement Emp code 1983151 Goals and competencies not defined 45007 1983348 self appraisal has not been initiated 61999 1983198 self appraisal has not been initiated 77021 1983297 self appraisal has not been initiated 90501 1983294 self appraisal has not been initiated 90874, 17934,77692 1983242 self appraisal has not been initiated 90502 1983233 self appraisal has not been initiated 90192, 90703, 90873 1983237 self appraisal has not been initiated 90337 1983195 Goals and competencies not defined 91098 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limited T +91 80 679 96000 EXT 5233 E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in> W exidelife.in |
2,891 | Dear Concern, We are receiving some cases where Attendance & Leave Request is showing as pending although same is not reflecting in FORMS PENDING FOR YOUR APPROVAL of reporting manager. Please find below print screen where Employee Code G5478 has applied leave request for 8 days i.e. 16th Apr to 23rd Apr and his leave was approved by first level on 26th Apr whereas showing pending with Second Level i.e. S7301 but when we go her Forms pending for your approval there is no such transaction found. So please look into the matter and do the needful for the same. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy -- Disclaimer: This email and any files transmitted with it are confidential and are solely for the use of the individual or entity to whom it is addressed to. Any use, distribution, copying or disclosure of it by any other person is strictly prohibited. If you receive this transmission in error, please notify the sender by replying to this email and then destroy the message. Opinions, conclusions and other information in this message that do not relate to official business of SMC shall be understood to be neither given nor endorsed by SMC. Any information contained in this email, when addressed to SMC Clients is subject to the terms and conditions governing the client contract. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. | 12,987 | 5 | 3 | Closed | Yogesh Gupta | leave transaction stuck in INQUEUE | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-05T16:48:15+05:30 | 2021-05-11T14:58:04+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com, yogeshgupta@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com, yogeshgupta@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Clarification | Hi Yogesh, On our analyses on the reported query, we have observed that the leav?e transaction has been stuck in the queue table, hence the same was not reflected in the approval form. We have now rectified the transaction through the database, please check the approval now and share us your feedback. Thanks & Regards, Mohamed Moosa A ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. Email: moosa.m@myadrenalin.com<mailto:moosa.m@myadrenalin.com> ________________________________ , Dear Concern, Now same has been reflecting in Forms pending for your approval of concern authority, you can closed the ticket. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 8755 Mob. No. 9717590675 SMC Values: Passion | Integrity | Relationship | Innovation | Trustworthy |
2,892 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check there is an error in the leave balance report for the INACTIVE employees for SL and CL leave. It is coming as ZERO. [cid:image001.jpg@01D741CF.E7CA27A0] Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Group M Worldwide LLC and/or other members of the GroupM group of companies shall be understood as neither given nor endorsed by it. GroupM is the global media investment management arm of WPP. For more information on our business ethical standards and Corporate Responsibility policies please refer to WPP's website at http://www.wpp.com/WPP/About/ This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,988 | 5 | 3 | Closed | Rishi Ranka | Configuration Changes | Product | Clarification | null | Monthly Reports | null | null | 2021-05-05T16:59:00+05:30 | 2021-05-21T16:49:42+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com | sarfraaz.siddiqui@groupm.com | null | null | Clarification | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim , Joined Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 , Hi Rishi Ranka, Please be informed,for the case we discussed,per month Credit is 0.833 for SL20,and the logic of to Next Near 0.5 is for the Credit days and not the Leave balance of employees. For an instance Employee's Leave balance as on 22-Feb-2021 is 10 Days ,employee has utilized 1 day,system prorates the remaining number of days and the value comes around 8.6 which system considers as per configuration as 'To next Near 0.5' hence 9 days got prorated and leave balance for SL20 is Zero Regards Wasim, Hi Wasim, I have informed you over the call that we need to set the same config as PL20 for SL20 and CL20 can you get that closed and confirm. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 , Not resolved Hi Wasim, Can you resolve the issue before marking the tickets as closed / resolved in CSP. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 , Hi Rishi Ranka, With reference to our discussion,we have now changed the Round off configuration in Leave Credit Configuration as 'Actual Value' for Leave Types SL20 and CL20,now the leave balances even after Reversal will show the actual Leave balance of the employees Regards Wasim |
2,893 | Dear Team, We are facing issue while generating SSRS report in UAT Application. | 12,989 | 5 | 3 | Closed | Vicky Shah | change in report server url | Product | Configuration | Payroll Management | Salary Register Reports | null | null | 2021-05-05T17:04:24+05:30 | 2021-06-07T18:15:27+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, We understand that you are facing issue while generating SSRS report in UAT Application. We will share the connection to check the issue. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, Hi.. Can you take connection and check below issue., Hi Vicky Shah, As discussed please verify the reports in UAT and let us know. Thanks and Regards, Dhivya . V |
2,894 | Salary Processed for Emp# 003098 whom Pay Process set as No | 12,990 | 5 | 3 | Closed | Chittibabu M | Employee pay process status is changed after doing the pay process | Product | Clarification | null | Salary | null | null | 2021-05-05T17:18:29+05:30 | 2021-05-13T13:01:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Pl. find the salary register, Hi Chittibabu M, As informed over the call , For employee whos pay process status is NO but still reflected under process. for We have taken session and workin on the query., Hi Chittibabu M, As informed over the call, For the employee 003098 PAY PROCESS status is changed before changing the pay process status to NO. So employe details was there is salary register . After the change in PAY PROCESS status. Employee details will be removed from the pay roll details . For other this happened properly. Since Employee pay process status is changed during the pay process execution it was not properly update . Requesting you to check the same and update us in case if clarification. |
2,895 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, This has been discussed and resolved earlier also that request relieving date should not allow the employee to propose any date and relieving date should be 90 days from date of resignation. Still today employee was able to edit the date. Once a process is set why there is a shift in the system and that too without we doing any changes. Regards Nidhi Shah Human Resources Axis Mutual Fund Contact on - 09890054902 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,991 | 5 | 1 | Closed | Nidhi Shah | Not feasible | Product | Clarification | null | Separation Management | null | null | 2021-05-05T17:25:13+05:30 | 2021-06-09T22:50:01+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, As per analysis, we are checking on the feasibility to disable the Request relieving date. We will let you know the status on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, This was disabled earlier also then now why can’t we? , Hi Nidhi Shah, The request relieving date cannot be disabled in the application since earlier also we have conveyed the same and we will have a call and clarify the same Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram, In the older version, you had helped disable this than in this case why we will not be able to disable? Regards Nidhi Shah Human Resources Axis Mutual Fund Contact on – 09890054902 , Hi Nidhi Shah, In the earlier version also the request relieving date is not feasible to disable and it enabled till migration since it is a standard product. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram, In the earlier version request relieving date was disabled. Employee did not have an option to change or tamper the request relieving date. Only HR can change the actual relieving letter. We are looking at the same functionality in Max as well. Employee doesn’t select any date. Regards Arpita Shirsat Human Resources Axis Asset Management Company Limited Axis House, 1st Floor, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400025, India. _________________________________________________________________ Phone +91 22 43255150 Fax +91 22 43255100 E-mail arpita.shirsat@axismf.com<mailto:arpita.shirsat@axismutual.com> , Hi Nidhi Shah, As requested, Request relieving date is in disabled status and employee can not be select the same while raising the request. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,896 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] My colleague Shriya had posted on wall of social connect and tagged 2 of our team members (Deepak Kumar Behera and Allwyn Almeida). However, there was no mail trigger sent to them that some has tagged them in a post and also here on wall it is not showing like it was tagged. [cid:image001.png@01D741D3.DFE460B0] Regards Nidhi Shah Human Resources Axis Mutual Fund Contact on - 09890054902 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,992 | 5 | 1 | Closed | Nidhi Shah | All latest and consolidated deployed by MAX migration team | Product | Clarification | Admin Module | null | null | null | 2021-05-05T17:27:19+05:30 | 2021-07-31T22:47:53+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | ask.adrenalin@myadrenalin.com | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, We will check and update you on this below Social connect query. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the UAT, we have posted one post tagging you and there is no mail triggered to your ID and also there is no mail regarding the Jonction tagging for the post. Please share with us any Mail which you have for the Jonction post tagging. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the application server, Social connect related patches have been deployed recently and jonction is running and working fine. Also verified the email settings of jonction. Hereafter the tagging and mails will work properly. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,897 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, In the leave request form leave balance is not reflecting for the below employee. [cid:image001.jpg@01D741D4.448ECB40] Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar, Andheri East, Mumbai, 400099 Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Group M Worldwide LLC and/or other members of the GroupM group of companies shall be understood as neither given nor endorsed by it. GroupM is the global media investment management arm of WPP. For more information on our business ethical standards and Corporate Responsibility policies please refer to WPP's website at http://www.wpp.com/WPP/About/ This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,993 | 5 | 3 | Closed | Rishi Ranka | Changed the configuration in Leave Credit Configuration | Product | Configuration | null | Personal Data | null | null | 2021-05-05T17:30:08+05:30 | 2021-05-21T16:49:44+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, With reference to our discussion,we have now changed the configuration to pull actual Leave Balances of employees after their relieving date during settlement entry . Regards Wasim |
2,898 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, When someone answers to the query a mail notification goes to the person who had initiated the query as per the screenshot below. We want to change a line in it. Instead of "The following query raised by you has been posted in Help Desk" below mentioned line should be triggered. "The query raised by you has been responded on Help desk and please find the Help Desk comment below :" [cid:image001.png@01D741D4.888A34B0] Regards Nidhi Shah Human Resources Axis Mutual Fund Contact on - 09890054902 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. | 12,994 | 5 | 1 | Closed | Nidhi Shah | Mail content modified | Product | Data Correction | Help Desk Management | Help Desk | null | null | 2021-05-05T17:32:01+05:30 | 2021-07-20T13:38:20+05:30 | ask.adrenalin@myadrenalin.com, hr@axismf.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | hr@axismf.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Nidhi Shah, The below Mail content has been added to the Answer Query notification. Hereafter the below new content will be triggered to the employees. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Noted |
2,899 | Hi team, AQ020995- Sanaullah is not able to submit nomination details After selecting the dependents name and while submitting it shows error as “You can only add Husband as nominee in Family details form”. Please look into it. Thanks, Ansu Singh | 12,995 | 5 | 3 | Closed | Ansu Singh | gender mapped as female due to that system showing error | Product | Clarification | null | Employee Information | null | null | 2021-05-05T17:36:35+05:30 | 2021-05-28T16:52:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we found that mentioned employee's gender showing in the system is female due to that while submitting the wife name system not allowing to submit the form and showing alert. Please check the same and feel free to reach us for further clarification. Thanks & Regards, Greeshma, Hi Greeshma, We corrected the gender in the system, still the error persists. Please look into it. Thanks, Ansu Singh, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/817769075 Support key: 817769075 Thanks & Regards, Greeshma, Hi Ansu Singh, Please join the below session. https://fastsupport.gotoassist.com/317374628 Key: 317374628 Thanks, Greeshma, Hi Ansu Singh, We have taken connection and corrected gender for the mentioned employee. Now form getting submitted successfully. Feel free to reach us for further clarification. Thanks & Regards, Greeshma |
2,900 | Dear Team, Please resolve below open ticket on priority. Sr No. Ticket no 1 12848 2 12850 3 12897<https://myadrenalincare.freshdesk.com/support/tickets/12897> 4 12898<https://myadrenalincare.freshdesk.com/support/tickets/12898> 5 12920<https://myadrenalincare.freshdesk.com/support/tickets/12920> 6 12954<https://myadrenalincare.freshdesk.com/support/tickets/12954> 7 12962<https://myadrenalincare.freshdesk.com/support/tickets/12962> 8 12977<https://myadrenalincare.freshdesk.com/support/tickets/12977> 9 12984 Thanks & Regards Pratap Singh | 12,996 | 5 | 1 | Closed | Pratap Singh | Ticket | Customization | Service Request | null | Goal Management | null | null | 2021-05-05T17:38:37+05:30 | 2021-05-14T10:49:26+05:30 | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, harpreet.k@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, harpreet.k@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | null | null | Software Problem | Hi Pratap Singh, we will check the below open ticket on priority. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
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