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2,801 | Dear Team, When we login 11411 - Vinothkumar. He cant access it due to some internal error and please contract admin. We have clear cookies and cache. restart the browser also. But same error only pop up. Please check and confirm | 12,895 | 5 | 2 | Closed | Malini N | duplicate records deleted in formtrans | Product | Data Correction | null | Workflow | null | null | 2021-05-04T12:57:57+05:30 | 2021-05-04T16:25:47+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the clearance activity transaction got duplicated in the queue. We... |
2,802 | Dear team, Please check and resolve the issue of AHELMISSTAFF, the PF & ESI not deducting. | 12,896 | 5 | 4 | Closed | Tirupathiraju | PF & ESI Deduction | Product | Service Request | null | Salary | null | null | 2021-05-04T12:58:46+05:30 | 2021-05-19T09:53:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12894, Hi Tirupathiraju, Please provide us few minutes, we will analyze the concern raised on PF & ESI not getti... |
2,803 | Cholrajsinh P1333. He is trying to complete S+1 review, however, “Overall comments” is not visible after it is Saved. | 12,897 | 5 | 3 | Closed | Pratap Singh | already pending with approver | Customization | Configuration | null | Goal Management | null | null | 2021-05-04T13:24:57+05:30 | 2021-05-14T10:49:47+05:30 | aishwary.singh@myadrenalin.com | aishwary.singh@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will analyze the concern raised on Self Appraisal with reference to employee P1333 regarding... |
2,804 | RS tiwari (P0025), his designation is showing as Regional business head in HRMS and also in “measurement criteria” and “how to measure” is blank. | 12,898 | 5 | 3 | Closed | Pratap Singh | goals was entered incorrectly, cleaned up and reinitiated | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T13:59:10+05:30 | 2021-05-14T10:50:04+05:30 | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the shared description, we understood that the Milestone (How to Measure) is currently bla... |
2,805 | Hi team, We have new employee joined on April 29, 2021 and his tds is more than his earnings resulting in negative salary. I think this is not correct and tax need to be restricted to earnings unless its final tax. Can you please fix the same in system. | 12,899 | 5 | 2 | Closed | Suresh Nahar | provided the clarifaction. | Product | Configuration | null | Tax | null | null | 2021-05-04T14:09:49+05:30 | 2021-05-19T18:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12733, Hi Suresh Nahar, Requesting you to connect the below link. https://fastsupport.gotoas... |
2,806 | Dear Dhivya, As discussed, please check ECN 33118 is unable to submit Appraisal again. Level2 has already rejected. Kindly confirm, where is the transaction pending and assist accordingly. Regards, Chaitali | 12,900 | 5 | 3 | Closed | Rinoy Sebastin | status didn;t get updated in pms trans table | Product | Data Correction | null | Goal Management | null | null | 2021-05-04T14:43:42+05:30 | 2021-05-19T17:51:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rinoy Sebastin, As discussed with you over the call, we will initiate the session, analyze the concern rais... |
2,807 | We are unable to get the EmployeeCreationDetails for APH3262 | 12,901 | 5 | 4 | Closed | Vidyasagar | shared data available in master table | Product | Configuration | null | Employee Information | null | null | 2021-05-04T14:48:16+05:30 | 2021-05-19T15:49:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We were unable to retrieve the workflow details of this employee in the report format, as the 16 bi... |
2,808 | Attendance calendar module not getting updated, ever after regularizing and applying for leave it is not getting updated. | 12,902 | 5 | 3 | Closed | Ishan | schedulers are not executed so data was not moved to attendnace | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-04T14:57:56+05:30 | 2021-05-21T17:49:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As per the query , We have understood that There is issue in Attendance regularisation. Please provide u... |
2,809 | Dear Team, Below employee unable to cancel leave cancellation for April 13. Please check and resolve. Employee code : C187106 | 12,903 | 5 | 2 | Closed | Venkatesh | Queue cleared | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-04T15:12:54+05:30 | 2021-05-20T15:50:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, Please check the allow cancellation period for the employee and modify as per the date of leave a... |
2,810 | Dear Niraikalai, We request you to take out the time sheets pending for approval for the below mentioned employee EMP No : IN0619 EMP Name : Bhuvaneswari Jegan | 12,904 | 5 | 4 | Closed | Samuel George | done the correction. | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-04T15:17:46+05:30 | 2021-05-19T17:51:36+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Samuel George, Requesting you to connect the below link. https://fastsupport.gotoas... |
2,811 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Deepan, I am not getting email notifications from Max since 28thApril.Could you please check. Regards, Shilpa Kumar Assistant Vice Presiden... | 12,905 | 5 | 1 | Closed | Shilpa Kumar | Restarted the mail services. | Product | Data Correction | null | Security | null | null | 2021-05-04T15:38:44+05:30 | 2021-05-10T14:04:40+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | null | null | null | Clarification | Hi Shilpa Kumar, We are working on the concern we will share you the feedback. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan, This looks like to be a concern for all employees. No system notifications are goin... |
2,812 | Dear Team, Kindly replace signature of Mr.Jitendra Chaturvedi to current one, which i sent through mail. Regards, Supulaxmi Konar Hr-Operation | 12,906 | 5 | 3 | Closed | Supulaxmi Konar | Signature updated in document designer. | Product | Service Request | null | Setup HRMS | null | null | 2021-05-04T16:11:11+05:30 | 2021-05-20T00:49:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will replace the signature wherever you use Mr.Jitendra Chaturvedi’s signature... |
2,813 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 12,907 | 5 | 4 | Closed | Sandip Chanda | Bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-04T16:24:30+05:30 | 2021-05-04T17:40:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12457, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters to the reported employee from ou... |
2,814 | May we request to move the Performance Management and Performance Assessment View List report from Management Information System to Performance Management module? We some restrictions that we need to implement. Rating of Senior officer should not be visible to other HR processors. | 12,908 | 5 | 3 | Closed | MG Miranda | Resolved | Product | Service Request | null | Performance Management | null | null | 2021-05-04T16:28:56+05:30 | 2021-05-06T16:28:05+05:30 | mgmiranda@securitybank.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Kindly provide connection from your end, so that we can update the necessary changes from our en... |
2,815 | Dear Madam, employee ID: 40821 . employee has raised Authorised Absence for 2 days 21st Apr 21 and 22nd Apr 21. as per logic employee should have 2 days LOP but employee was deducted 4 days salary please do the needful. Regards, Sowmya | 12,909 | 5 | 3 | Closed | Sowmya | Clarification in LOP days | Product | Clarification | null | Salary | null | null | 2021-05-04T16:48:35+05:30 | 2021-05-10T11:49:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12871, Hi Sowmya, We have checked, syste... |
2,816 | Dear Madam, EM ID; 109919 . we are unable to do any update to his bank account as it is seen an error that transaction is pending for approval but the same is not seen pending anywhere. Regards, Sowmya | 12,910 | 5 | 3 | Closed | Sowmya | Inactive employee bank details has been removed. | Product | Service Request | null | Employee Information | null | null | 2021-05-04T16:53:35+05:30 | 2021-05-07T21:47:47+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12909, Hi Sowmya, We have corrected the bel... |
2,817 | The Login Block/Release is used to control access by employees. In this only the web application is blocking whereas the mobile app is not blocking. Please check | 12,911 | 5 | 3 | Closed | Jery Jose P | Product Issue | Product | Patch Deployment | Mobile Application | null | null | null | 2021-05-04T16:58:02+05:30 | 2021-07-07T13:48:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , we have understood that employee login need to be blocked in Mobile. We will ch... |
2,818 | How to set the maximum leave balance for a category.. Eg if the max balance is set to 5 then even if there is a credit of 1 day the system should not allow it. | 12,912 | 5 | 3 | Closed | Sheralyn Racheal Ireland | leave credit configuration clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-04T17:01:18+05:30 | 2021-05-20T22:48:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: "[\"44001782157\"]" referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167924/page/3?url_locale=, Hi Sheralyn Racheal Ireland, We will check the quer... |
2,819 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Pls. check why the employee creation is not gone to Obaidur Rehman Khan - L1 for approval? Regards, Sonali From: Bharadkar, Pooja <... | 12,913 | 5 | 1 | Closed | Sonali | product issue | Product | Data Correction | null | Employee Information | null | null | 2021-05-04T17:06:29+05:30 | 2021-05-26T17:53:11+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, the reported employee transaction is already approved on it, Future if any employee creation happens k... |
2,820 | Please note that, no data re reflecting under ‘Performance Assessment report: Q1’ screen. Kindly check and resolve. | 12,914 | 5 | 3 | Closed | Meghana S M | Indexes is missing for review comments table | Customization | Data Correction | null | Goal Tracking | null | null | 2021-05-04T17:29:49+05:30 | 2021-05-18T14:44:37+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Meghana S M, We have shared the session link to your IT Team. Once they have connected, we will check the data ... |
2,821 | In "leavers list report" the separation reason, that is the reason captured by the approver is not available in the report. Please add field to show separation reason (not resignation reason) and Final approval date of Final closure. This will help use reconcile the headcount between salary register and head count. | 12,915 | 5 | 3 | Closed | Jery Jose P | fields adding in Ireport | Product | Clarification | null | Payroll Management | null | null | 2021-05-04T17:36:33+05:30 | 2021-05-28T13:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12911, Hi Jery Jose P, We will check the query and update you the status., Hi Jery Jose P, As discussed over th... |
2,822 | Abhisekh Agrawal (P0602) submitted his self-appraisal. However same is not reflecting S+1 Anurag Bansal (P1952) for approval. Please check and resolve the same. | 12,916 | 5 | 3 | Closed | Pratap Singh | ACTOR CHANGE | Product | Service Request | null | Goal Management | null | null | 2021-05-04T17:47:30+05:30 | 2021-05-06T14:59:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on GS not showing in approvers queue and will share the update... |
2,823 | The resignation application of Arun Kumar P1429 is showing as rejected at Anshul Sir’s tray. The same need to be corrected and sent to Anshul sir’s tray. Please do the needful. It is very urgent. | 12,917 | 5 | 4 | Closed | Pratap Singh | Backend change on resignation approval | Product | Data Correction | null | Separation Management | null | null | 2021-05-04T17:59:53+05:30 | 2021-05-05T15:38:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, As discussed with you over call since it can’t be moved to Anshul sir’s tray but the status can be changed to app... |
2,824 | Please deploy the patches for the Claims Module by tomorrow and the downtime for deployment is 02 PM to 04 PM | 12,918 | 5 | 3 | Closed | Vaishali Raut | Bundle patches deployed for Claims Module | Product | Patch Deployment | null | Claims & Reimbursement | null | null | 2021-05-04T18:03:47+05:30 | 2021-05-20T14:49:05+05:30 | null | null | null | null | null | Software Problem | created_by: 2043056738148 time: 2021-05-04 12:33:47 UTC, Hi Vaishali Raut, Please join the below session link, https://fastsupport.gotoassist.com/667994476 Thanks and regards Rumana Nasreen Akbar Ali Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Pa... |
2,825 | Hi Team, The new leave type "Endearment Leave (EL) to be created for Bangalore location with below configuration. 1. With effective from 01st May 2021 to 31st August 2021 employees are eligible 1 day leave credit under this category. 2. The credited leave should be lapsed end of the same month if employees are no... | 12,919 | 5 | 3 | Closed | Santhosh Hegde | New leave type creation | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-04T18:13:25+05:30 | 2021-05-05T14:54:18+05:30 | venkateswaran.c@myadrenalin.com, venketeshwaran@gmail.com | venkateswaran.c@myadrenalin.com | null | ganapathiraj.k@myadrenalin.com, venkateswaran.c@myadrenalin.com | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Please talk to Venkat on this ticket, he will give a background for the same. Regards, Gowtham. N Produc... |
2,826 | Please erase the already existing KPIS for the below mentioned employee and upload KPIS of ASM DST. His role has been changed from ASM DMA to ASM DST. P3053 Arrun Sankar U | 12,920 | 5 | 3 | Closed | Pratap Singh | GS cleanup | Product | Service Request | null | Goal Management | null | null | 2021-05-04T18:13:35+05:30 | 2021-05-14T10:50:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12779, Hi Pratap Singh, From the above description we understood that we need to do the cleanup of GS of the men... |
2,827 | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | 12,922 | 5 | 3 | Closed | Saravanan M | Product Issue | Product | Patch Deployment | null | Tax Reports | null | null | 2021-05-04T18:23:51+05:30 | 2021-05-16T18:04:13+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks... |
2,828 | i have done annexer2 process step by step but iam unable to annexer2 details breakup. iam able to generate summary. | 12,923 | 5 | 3 | Closed | Saravanan M | Patch Deployment | Product | Patch Deployment | null | Tax Reports | null | null | 2021-05-04T18:24:58+05:30 | 2021-05-16T18:03:28+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Saravanan M, Please join the below session link. https://fastsupport.gotoassist.com/433904970 Thanks... |
2,829 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The goal setting page for the following 19 employees shows error. PFB screenshot and the list of employees. Kindly assist. 118069 1180... | 12,924 | 5 | 2 | Closed | Amolika Ajinkya Uplekar | In Review details eligibility for DOJ was set as less than 31st March 2021. And these employees are Apr 2021 joinees. | Product | Configuration | null | Calendar Setup | null | null | 2021-05-04T18:29:02+05:30 | 2021-05-19T18:49:27+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika, As informed over the call, the employees were Apr 2021 joinees. The calendar eligibility setup was done for DOJ less than 31st Mar 2021 in Review details. We have extended the same as "Less than 5th May 2021" and executed the scheduler to initiate PMS for the eligible set of employees. Request yo... |
2,830 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay While loading the candidate name in the pre joining validation form. Getting the internal system error. Please note the candidate is joini... | 12,925 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Application Management | null | null | 2021-05-04T18:29:33+05:30 | 2021-05-20T16:48:55+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, peter.wilson@intellectdesign.com | null | peter.wilson@intellectdesign.com | null | null | Clarification | Hi Balaji Damodaran, Hope the issue with regard to loading the candidate in prejoining form has resolved and we are not able to view the mentioned candidate in prejoining form. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,831 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Bank details already exist. [cid:image001.png@01D74117.32CFA040] Regards, Manoj Tiwari RHR (MP,Bihar,WB,UP,UK) [cid:im... | 12,926 | 5 | 1 | Closed | Manoj Tiwari | Removed bank details from Old ID | Product | Service Request | null | Employee Information | null | null | 2021-05-04T18:56:36+05:30 | 2021-05-19T19:51:56+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com | null | null | null | Service Request | Hi Manoj, Below employee is rejoined and his bank details are already exist in the system hence it shows already exist message. Now we have removed old bank details from system hence you will be able to update bank details. Please check and confirm. Regards, Judhistira.M |
2,832 | One peculiar case has come where employee (Mr Venugopal Ramalingam employee code-0959) is able to see his goals but his competencies is not showing. Can you please check the same | 12,927 | 5 | 3 | Closed | Rajendra Pant | Competencies are showing | Product | Clarification | Performance Management | Goal Management | null | null | 2021-05-04T19:01:55+05:30 | 2021-06-30T11:49:26+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, From the given query, we observed that the competencies were not reflecting in the self appraisa... |
2,833 | Dear Team, Getting error message(-- Appraisal setup is incomplete. Contact your administrator.) while trying to fill self Appraisal New form. Kindly resolve ASAP Employee ID: 91083 Emp Id - 78719 Emp Id - 87492 Emp Id - 85871 Emp.Code-59547 Thanks and Regards, Shishira Shetty L2 Support , IT ... | 12,928 | 5 | 1 | Closed | shishira | calendar date got completed and for 1 case pms not initiated | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T19:08:25+05:30 | 2021-05-20T10:49:00+05:30 | sandeep.thungaturthy@exidelife.in, dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Clarification | Dear Shishira, When the alert message is (-- Appraisal setup is incomplete. Contact your administrator.), request you to please verify whether the goals setting has been completed and approved for the employees initially. If the PMS got initiated for these employees and they have got the approval for Goal setting... |
2,834 | Hi Team, User unable to complete self appraisal. Goal sheet has been updated but the KRAs aren't showing in the self appraisal section. HR Operations is saying that it s an IT Issue. Have also attached the snapshot of the error. [http://itservicedesk.in.intranet/coDesk/ATTACHMENTS/ATTACHMENTS/Incident/1981546/Cap... | 12,929 | 5 | 1 | Closed | shishira | dual upload/pms not initiated/calendar date got finished | Customization | Data Correction | null | Goal Management | null | null | 2021-05-04T19:17:33+05:30 | 2021-05-20T10:49:01+05:30 | sandeep.thungaturthy@exidelife.in, iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in | sandeep.thungaturthy@exidelife.in | arbaaz.hasan@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, sandeep.thungaturthy@exidelife.in | null | null | Software Problem | Dear shishira, As discussed over the mail and call, we have shared the scripts with Mr. Sandeep. Post execution and please verify and let us know in case of any issues. Note : Also as discussed, please share the consolidated list with employee id's, we will connect with Mr. Sandeep and do the needful. ... |
2,835 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the hiring type of Sanjay Rajalingam to Off-campus Technology in the system and confirm. Thanks Balaji.Damo... | 12,930 | 5 | 1 | Closed | Balaji Damodaran | We have updated the below-reported employee hiring type. | Product | Service Request | null | Employee Information | null | null | 2021-05-04T19:17:39+05:30 | 2021-06-04T18:50:48+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, We will update the hiring type as mentioned below for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Team Please provide the update on this., Hi Balaji Damodaran, We have updated the below-reported employee hiring... |
2,836 | Dear Team, In the below screenshot it is visible to user but unfortunately not reflecting in reporting manager in his application. However, user checked a couple of times to resubmit the same again in IHIRS application, but not getting the option "Submit" to resubmit again. Please check and help us to get the ... | 12,931 | 5 | 1 | Closed | shishira | different flow id in workflow as module tables | Customization | Data Correction | null | Performance Management | null | null | 2021-05-04T19:17:57+05:30 | 2021-05-20T11:55:35+05:30 | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in, shishira.c101498@exidelife.in | arbaaz.hasan@exidelife.in, sandeep.thungaturthy@exidelife.in, vikasp.n@exidelife.in, mananashivasharan.rao@exidelife.in | null | null | Software Problem | Dear Shishira, The below scenario happened due to the discrepancy in the 16 bit id's, currently have shared the scripts with Mr. Sandeep bringing back the goals in Saved status. Post execution of scripts, please request the user to submit the goals, verify and let us know in case of any concerns. Than... |
2,837 | Dear Srujana, As we discussed, please change HL Workman PF recovery formula, please remove service allowance and we need to recover only Basic *12% Please do the needful at the earliest. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8... | 12,932 | 5 | 1 | Closed | Pradeepa C T | Pf formula changes. | Product | Service Request | null | Pay process | null | null | 2021-05-04T19:50:19+05:30 | 2021-05-19T19:51:57+05:30 | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | null | null | Change Request | Hi Pradeepa C T, As per your request, we have changed the below-mentioned pay group PF formula. Request you to check and revert for any further clarifications. Regards, Srujana.M, Thanks Srujana. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997... |
2,838 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Considering the current scenario, the requirements will be like that 1. No attendance regularization is required for late coming, less du... | 12,933 | 5 | 1 | Closed | Tanuj Mukherjee | Clarification given. | Product | Service Request | Attendance Management | Time and Attendance Management | null | null | 2021-05-04T20:02:48+05:30 | 2021-06-22T15:50:39+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Clarification | Hi Tanuj Mukherjee, As communicated, we set the AR notification mail as INACTIVE, also we will share the attendance register data upload template shortly., Dear Priyadharshini, Thanks for the email notification inactivation, kindly tell me process with screen shoot how to make that Active & Inactive so that I can... |
2,839 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to change the name as mentioned below in the system. Note: Emp id is deactivated in the system. VT4 Ajinath Ashokrao... | 12,934 | 5 | 1 | Closed | Balaji Damodaran | Name change request | Product | Data Correction | null | Employee Information | null | null | 2021-05-04T20:06:48+05:30 | 2021-05-21T20:49:45+05:30 | ask.adrenalin@myadrenalin.com | null | null | null | null | Service Request | Hi Balaji Damodaran, We will update the provided name for the mentioned employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As requested we have updated the name change request of the mentioned associate. Kindly check and let us know the fee... |
2,840 | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under: Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed, Pro... | 12,935 | 5 | 4 | Closed | Humayu Tandurwala | null | null | null | null | null | null | null | 2021-05-04T20:43:56+05:30 | 2021-05-04T20:44:00+05:30 | null | null | null | null | null | null | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home |
2,841 | Hello Team, Request you to kindly create a new leave type in HRMS, leave name and details as under: Leave Name: Endearment Leave Leave Code: EDL-A (for Ahmedabad), EDL-M (for Mumbai), EDL-B (for Bangalore), EDL-E (for ECI) Validity: 01-May-2021 to 31-Aug-2021 Employee Category: Employee Status (Confirmed... | 12,936 | 5 | 3 | Closed | Humayu Tandurwala | Correction | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-04T20:46:26+05:30 | 2021-05-20T21:49:38+05:30 | alapinee.deshmukh@eclinicalworks.com | alapinee.deshmukh@eclinicalworks.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As discussed,request you to please configure the said leave type and in case you need guidan... |
2,842 | Hi, The exit interview approval form display error. Request you to do the needful. Regards, Pinkiiy Raval | 12,937 | 5 | 3 | Closed | Vaishali Raut | Aspx is blocked in patch deployment | Product | Clarification | null | Separation Management | null | null | 2021-05-04T21:12:38+05:30 | 2021-05-20T10:49:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks and regar... |
2,843 | Hi, we are unable to login in UAT server after replicating production server.the below message is displayed. Your Adrenalin subscription usage has expired. Please renew the subscription for your continued usage of Adrenalin Software your Adrenalin subscription usage has expired. Please renew the subscription fo... | 12,938 | 5 | 3 | Closed | Vaishali Raut | Since the Live DB has been restored in UAT, the License Key details will have Live Data due to which the subscription alert has occurred | Product | Data Correction | null | Application Access Management | null | null | 2021-05-04T22:38:40+05:30 | 2021-05-20T09:50:10+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12937, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/667994476 Thanks ... |
2,844 | Dear Jayakrishnan, For employee code 01384 eligible LTA is Rs.867/- the same is not flowing in tax computation sheet, request you to check and revert on priority. [cid:image001.jpg@01D7418F.EE0F0710] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance _______... | 12,939 | 5 | 1 | Closed | Roseline Judia | Gross pay it was not enabled for LTA component | Product | Data Correction | null | Tax | null | null | 2021-05-05T09:20:53+05:30 | 2021-05-19T16:47:46+05:30 | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global | null | null | Clarification | Hi Roseline Judia, Post analysis we understood that the configuration 'Gross pay IT' was not enabled under LTA component and it may be due to patch deployment. The has been corrected now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, N... |
2,845 | We are getting error message while opening the Mobile app, please check and resolve immediately - critical. Error Msg: "Unhandled request:503-on 05/05/2021 | 12,940 | 5 | 4 | Closed | Saravanan K | issue resolved | Product | Clarification | null | null | null | null | 2021-05-05T09:25:34+05:30 | 2021-05-06T13:02:31+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12203, Hi Saravanan K, On our analyses, we have observed that in the Application server, the App Pool of Mobil... |
2,846 | Bonus values are considering for left employees | 12,941 | 5 | 3 | Closed | Divya N | clarification | Product | Clarification | null | Salary | null | null | 2021-05-05T09:27:41+05:30 | 2021-05-21T10:48:41+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi kohima Can u share the link to resolve the issue, Hi kohima Today i am in office i need to resolve the ... |
2,847 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team please check below error message. ---------- Forwarded message --------- From: Kamal Pandey <kamal.p@religare.com> Date: Tue, May 4, 2021 at ... | 12,942 | 5 | 3 | Closed | Jatinder Kumar Sharma | login id correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-05T09:41:28+05:30 | 2021-05-20T16:48:56+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the LOGIN ID: RELIGARE\gurpreet.kaur is already mapped with Old Inactive Code:H29307 , hence the same is not able to u... |
2,848 | Dear team, We are unable to download "employee movement new" report. We are getting server error while trying to generate the report. Please check Thanks & Regards, Raveena | 12,943 | 5 | 3 | Closed | Mahesh R | provided the clarification | Product | Clarification | null | Employee Reports | null | null | 2021-05-05T09:41:39+05:30 | 2021-05-22T20:52:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, From the above description, we understood that you are unable to download the employee... |
2,849 | For below mentioned employee, someone has raised att. regularization which is shown in forms raise for me. I want to check who has raised att. regularization. EMP. 021346 NAME : SANDEEP ASHOKBHAI SUTHAR. SCREENSHOT ATTACHED. | 12,944 | 5 | 3 | Closed | Akshay Ashwar | provided the clarification with screenshot | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T09:49:14+05:30 | 2021-05-20T10:49:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Akshay Ashwar, The reported employee ( 021346) AR transaction was raised by 900709 employee code. The rais... |
2,850 | Dear Preethi, I have a concern about DB backup tables, which I believe is of no use. These tables consuming almost 100 GB. Tables Reference as Safe%...... Since we have a backup on daily basis, so we should remove these tables and free the unnecessary consumed space. Received this query via mail from somany I... | 12,945 | 5 | 2 | Closed | Ekta | Deleted the previous year's backups tables from the backend | Product | Service Request | null | Setup HRMS | null | null | 2021-05-05T10:03:07+05:30 | 2021-05-05T10:03:08+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-05 04:33:07 UTC |
2,851 | Dear Dhivya, Self-Appraisal form having some issue. I am receiving lot of cases last two days. Kindly fix this issue ASAP with high priority. Kindly share the RCA. If you need any support please let me know. Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exi... | 12,946 | 5 | 1 | Closed | shishira | dual upload | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T10:04:23+05:30 | 2021-05-20T10:49:03+05:30 | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in, mananashivasharan.rao@exidelife.in, vikasp.n@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Software Problem | Dear Shishira, Please find the below scenarios which we have seen in the last two days and shared the scripts with Mr. Sandeep. * Dual upload of goals (or) competencies due to which weightage issue pops up. * Goal setting not approved, however we are verifying in Self Appraisal * PMS... |
2,852 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please create new consultant "Right Move Consultants" -- Thanks & Regards, *Jatinder Kumar Sharma* *Deputy Manager - Human Resou... | 12,947 | 5 | 3 | Closed | Jatinder Kumar Sharma | consultant creation : change req | Product | Data Correction | null | Requisition Management | null | null | 2021-05-05T10:13:32+05:30 | 2021-05-20T10:49:04+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Change Request | Hi Jatinder Kumar Sharma, As per your request, the reported consultant has been created through the database. Please check and share us your feedback. Thanks & Regards, Mohamed Moosa A |
2,853 | Hi, Unable to see the "total no.of leaves applied" pink colour small box in Leave Request form. Please check and resolve. | 12,948 | 5 | 3 | Closed | Rashmi Deshpande | will be reflecting once any leave type is selected from the drop down | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T10:18:25+05:30 | 2021-05-10T14:11:19+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi, The option highlighted will be reflecting once any leave type is selected from the drop down. PFB screen... |
2,854 | Hi, Team! Could you please check this out? How come an employee can file multiple attendance regularization in one day? | 12,950 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T10:38:42+05:30 | 2021-05-08T08:23:21+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please be noted that employee can raise multiple time based attendance regularizatio... |
2,855 | PL Leave is credited as 0 for an employee. The employee is neither a new joinee nor his date of relieving falls on april. | 12,951 | 5 | 1 | Closed | Shweta Ghule Shankarrao | issue fixed in custom plugin by kirti | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-05-05T10:50:18+05:30 | 2021-05-22T20:52:35+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241532 time: 2021-05-05 05:20:18 UTC, Hi Shweta Ghule Shankarrao, As informed over the phone call, the employee has been credited with 0 leaves whereas he has to be credited with 2 days. We will check with our customization team and will update you on this. Thanks, Sumithra., Hi Shweta Ghule S... |
2,856 | Manish Ahuja (P2782) submitted the goal setting without filling the targets. Please re upload this goal sheet. | 12,952 | 5 | 3 | Closed | Pratap Singh | GS Cleanup | Product | Data Correction | null | Performance Management | null | null | 2021-05-05T10:52:39+05:30 | 2021-05-14T10:52:38+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12835, Hi Pratap Singh, We have done the required cleanup and we request you to please do the GS changes in GS fo... |
2,857 | Dear Team, Please check the Payslip, if TDS showing refund than why it is deducting from salary? Kindly check and resolve ASAP Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91... | 12,953 | 5 | 1 | Closed | Anoopsingh | Tax component : ONETIME1 formula issue post FY patch | Product | Data Correction | null | Tax | null | null | 2021-05-05T10:59:50+05:30 | 2021-05-20T11:55:35+05:30 | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | neerajbhardwaj@globecapital.com, vikaskumar@globecapital.com | null | null | Software Problem | Hi Anoopsingh, Post analysis we understood that the there was a issue in formula which calculates the taxation and post which we have resolved the same. Kindly do pay process and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,858 | Self-appraisal was done while it’s reflecting as pending in PMS Eligibility report of below employees;- 1. Atul Malhotra (P0209 ) 2. Kamal Behal (P1308 ) 3. Jyoti Vihan (P2098) | 12,954 | 5 | 3 | Closed | Pratap Singh | Trans workflow | Product | Data Correction | null | Goal Management | null | null | 2021-05-05T11:06:46+05:30 | 2021-05-25T16:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12952, Hi Pratap Singh, We will check the reported query on self appraisal done but reflecting as pending in repo... |
2,859 | Unable to complete the final closure for Mr. Sivakumar. Error msg: Internal system Error ( Refer the attached screen shot) | 12,955 | 5 | 3 | Closed | Ramakrishnan J | Done the changes | Product | Configuration | null | Separation | null | null | 2021-05-05T11:10:51+05:30 | 2021-05-20T12:49:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, Requesting you to connect the below link to check the reported concern. https://fastsupport.go... |
2,860 | Hi, May we ask how the system computed the Overtime pay of those who are on flexitime schedule. We have a current instance now that the approver cannot edit the OT hours. Seems like the system is automatically reading just the time after the schedule. SCHEDULE: 10:00-20:00 (flexi time) ACTUAL IN/OUT: ... | 12,956 | 5 | 3 | Closed | Doreen Quino | Given Clarification | Geo Product | Configuration | null | Payroll Setup | null | null | 2021-05-05T11:22:55+05:30 | 2021-05-10T11:44:38+05:30 | malou@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph | malou@healthyoptions.com.ph, drarrojo@healthyoptions.com.ph | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, We will refer the necessary data's via back-end for the OT calculation of the employee and wil... |
2,861 | Our one of emp. last working day is 30th October, 2021 but when i am downloading the Annexure2 data where her last date is showing 31st March, 2021 and her all the salary data is coming wrong. her emp. code is 3423. Can you please resolve the same in URNGET basis. | 12,957 | 5 | 3 | Closed | Rajendra Pant | Data will be change using annexure 2 data upload | Product | Data Correction | null | Tax | null | null | 2021-05-05T11:25:17+05:30 | 2021-05-20T16:48:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Not got the solution, now i will do the changes and will upload the data of Annexure 2 |
2,862 | Hi Team, Multiple grids are formed in the education details during onboarding step of AQ021008_Nitin J V Kindly help clear the blank grid, Thanks, Ansu Singh | 12,958 | 5 | 2 | Closed | Ansu Singh | duplicate data created | Product | Data Correction | null | Employee Information | null | null | 2021-05-05T11:25:24+05:30 | 2021-05-07T14:16:33+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/476994920 ... |
2,863 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please change last working date for employee Harish Padavalkar - 810731 and Notice period has to be waived off, refer the screenshot below. ... | 12,959 | 5 | 1 | Closed | Sonali | LWD CHANGED | Product | Data Correction | null | Separation Management | null | null | 2021-05-05T11:25:47+05:30 | 2021-05-20T12:49:51+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Change Request | Hi Reenu, As per request, We have changed the LWD of the reported employee from our end, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
2,864 | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | 12,960 | 5 | 4 | Closed | Sandip Chanda | Bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-05T12:14:47+05:30 | 2021-05-05T20:05:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, As per request, We have uploaded the covid 19 letters from our end, Kindly check your end an... |
2,865 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team The below mentioned associates have raised the resignation. But it seems to be 2 different triggered. Also the subject is stating that asso... | 12,961 | 5 | 1 | Closed | Balaji Damodaran | Clarification Provided | Product | Clarification | null | Separation Management | null | null | 2021-05-05T12:22:11+05:30 | 2021-06-15T18:51:16+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com | dhivya.v@myadrenalin.com, balaji.damodaran@intellectdesign.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Balaji Damodaran, We will check the reported query on record resignation submitted by the employee has triggered two different notification and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support |
2,866 | P3063 - Sudhir Mehta been trying to do goal setting for FY 2020-21 but couldn’t. Whenever he click on ‘add to grid’, it is not getting added and saved. Also he can’t see his team in PMS as S1 or S2. How can he see goals of his team? | 12,962 | 5 | 3 | Closed | Pratap Singh | Clarification | Product | Clarification | null | Performance Management | null | null | 2021-05-05T12:53:38+05:30 | 2021-05-06T17:44:28+05:30 | aishwary.singh@myadrenalin.com | aishwary.singh@myadrenalin.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on employee not able to edit the details on GS form and will s... |
2,867 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Deepan, Exit activities as per the off-boarding checklist did not trigger for the employee LCP016. I see his details in the Final closure form. Are... | 12,963 | 5 | 1 | Closed | Shilpa Kumar | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-05-05T12:54:36+05:30 | 2021-05-10T14:06:13+05:30 | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | ask.adrenalin@myadrenalin.com, charu.kunwar@lighthouse-canton.com | charu.kunwar@lighthouse-canton.com | null | null | Clarification | Hi Shilpa Kumar, Can you confirm if the email is not triggered or transactions it not triggered for approval? Regards, Priyadarshini. K, Hi Priya, Transactions not triggered for approval. Regards Shilpa , Hi Shilpa Kumar, As per checking we understand that template not mapped against the employ... |
2,868 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Workflow Mapping for Employee Confirmation Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is pr... | 12,964 | 5 | 1 | Closed | Shradha Mahajan | Workflow defined. | Product | Configuration | null | Confirmation Management | null | null | 2021-05-05T12:56:25+05:30 | 2021-05-20T14:49:06+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Shradha Mahajan, As per request, Workflow definition has been defined for the Employee confirmation in the application. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Closed |
2,869 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Sir, We need to change below mentioned employee status on system request you provide us backend access approval for further process. Ki... | 12,965 | 5 | 1 | Closed | Shradha Mahajan | Already done | Product | Clarification | null | Confirmation Management | null | null | 2021-05-05T12:58:04+05:30 | 2021-05-21T23:49:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Shradha Mahajan, Please check the forms pending for your approval with their respective Reporting Manager's bin. The confirmation will be pending with them. Please inform them to confirm/extend the confirmation Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Shradha Mahajan, As per the Mail you... |
2,870 | Hello team, Please find attached the shift roster. Request you to upload the same as we couldn't do it from the frontend as an error popping as can't upload the roster for the past months. Thanks, Varu | 12,966 | 5 | 3 | Closed | Sai Varun Ranga | Done the changes. | Product | Data Correction | null | Shift and Scheduling | null | null | 2021-05-05T13:00:35+05:30 | 2021-05-12T17:13:15+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and done the changes from our end, The system will allow you to u... |
2,871 | Hi Team, Please enable Employee Creation and Clearance authorization to Emp. 1630 Arpita Help Pull Back Emp. 1131 Manoj Javvaji Resignation and make him active user (he is unable to Login) Please help through work flow of employee onboarding if available (Prior to employee creation) Best regards Mit... | 12,967 | 5 | 3 | Closed | Mitrapal R B | Resignation Pullback suggested | Product | Clarification | null | Manage Employees | null | null | 2021-05-05T13:08:30+05:30 | 2021-05-05T17:43:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Please join the below session link. https://fastsupport.gotoassist.com/221949380 Thank... |
2,872 | Dear Vijaya, Please find the below path and Upload the Transfer Letter and category name will be "Transfer Letter" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\Transfer Letter Thanks, Sandip Chanda 8585059226 | 12,968 | 5 | 4 | Closed | Sandip Chanda | bulk upload | Product | Service Request | null | Employee Information | null | null | 2021-05-05T13:19:53+05:30 | 2021-05-05T20:06:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12960, Hi Sandip Chanda, As discussed over the call, We have uploaded the transfer letter to the reported employ... |
2,873 | With reference to ticket no 328725 in old CSP portal need to create new position for NERL OU as there is difference in the notice period policy from NCDEX. Kindly assist on the same. Regards, Sonam 9930562992 | 12,969 | 5 | 3 | Closed | Sonam Bait | Clarification. | Product | Clarification | null | Job Structure | null | null | 2021-05-05T13:36:21+05:30 | 2021-05-21T10:48:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sonam, We will call you by 4 PM and guide you on the same. Please let me know your convenient time in ca... |
2,874 | Dear Concern, Please find the below cases where arrear days are not accepting by system due to part payment already done for respective months. In first case employee code G5561, there was 10 days LOP in month of Feb-21 payroll for which we have given him 7 days out of 10 days arrear salary in Mar'... | 12,970 | 5 | 3 | Closed | Yogesh Gupta | Patch : ADL_2009_21929 | Product | Patch Deployment | null | Salary | null | null | 2021-05-05T13:37:54+05:30 | 2021-06-16T14:49:09+05:30 | akhanna@smcindiaonline.com, balakumaran.v@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, alexander.c@myadrenalin.com, moosa.m@myadrenalin.com | akhanna@smcindiaonline.com, balakumaran.v@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, alexander.c@myadrenalin.com | akhanna@smcindiaonline.com | null | null | Clarification | Hi Yogesh Gupta, As discussed, we will check on the arrear days query and update you the status Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, We have analyzed and the rectified the arrear days issue with code level changes through the database. Please check the same from your end and share us your... |
2,875 | ?Dear Dhivya, Can you please check below query. Thanks & Regards, Sumant Mule Adrenalin eSystems Ltd 8th Floor, North Wing, "Silver Metropolis", Jay Coach, Next to JVLR Flyover, Western Express Highway, Goregaon (East), Mumbai - 400 063 Mobile:- 9833931807 ________________________________ From: Vriin ... | 12,971 | 5 | 1 | Closed | Sumant Ashok Mule | transaction of previous calendar | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T13:44:57+05:30 | 2021-05-21T16:49:40+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, rupesh.shinde@indusind.com, vriin.chadha@indusind.com, balakumaran.v@myadrenalin.com, sumant.a@myadrenalin.com | vriin.chadha@indusind.com, rupesh.shinde@indusind.com, balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, sumant.a@myadrenalin.com | rupesh.shinde@indusind.com, vriin.chadha@indusind.com | null | null | Clarification | Dear Sumant, Since the respective transactions / flowids is not available in the module queue table, the transactions are not getting listed. Give us some time, we will analyse and update you on the ticket, kindly track the updates on the ticket. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th ... |
2,876 | Below managers On-boarding is completed still we are unable to see their names in employee basic information report and employee on-boarding status Ireport. | 12,972 | 5 | 3 | Closed | Raksha Dayma | SP Logic modified | Product | Service Request | null | Job Data | null | null | 2021-05-05T13:58:25+05:30 | 2021-05-06T12:24:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, With reference to our discussion,we will check on why the said employees names are not getting po... |
2,877 | Dear Dhivya, Please delete below goals for shared ECN and confirm. ECN Employee Name R02767 HARPARMDEEP SINGH R06422 ULLURI CHANDRA SEKHAR R10333 SUDHANSHU R11586 BHARATHKUMAR R12350 SUKANTA KUMAR SAHOO R12681 KIRANKUMAR KUNNATUR R17655 JINESHKUMAR DESAI R19240 TADUVAI KRISHNA CHAITA... | 12,973 | 5 | 2 | Closed | Rinoy Sebastin | clean up done based on requsition | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T14:19:17+05:30 | 2021-05-21T14:49:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; CMDTDFJS; wbx 1.0.0; wbxapp 1.0.0; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear ... |
2,878 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, I want to upload reimbursement eligibility for 891023- Obaidur Khan, but system is giving following error while upload. Please check and prov... | 12,974 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Claims & Reimbursement | null | null | 2021-05-05T14:23:39+05:30 | 2021-05-20T15:50:05+05:30 | obaidur.khan@bicworld.com, ask.adrenalin@myadrenalin.com | obaidur.khan@bicworld.com | obaidur.khan@bicworld.com | null | null | Clarification | Hi Sonali, As per request, We will check this concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, For the below query, We have analyzed from our end, Kindly change the from date and to date in Reimbursement form, After then try... |
2,879 | Hi Team, Unable to update relative declaration in the system. Other fields got blank. SS attached for your reference. Regards Kirtesh Kaushik | 12,975 | 5 | 2 | Closed | Kirtesh Kaushik | Clarification. | Product | Clarification | null | Employee Information | null | null | 2021-05-05T14:45:41+05:30 | 2021-05-21T10:48:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kirtesh, We will call you shortly and guide you on this. Regards, Judhistira.M , Hi Kirtesh, ... |
2,880 | null | 12,976 | 5 | 3 | Closed | Aishwarya KV | As we checked, The "Reporting Services Configuration Manager" was not in active status. We have connected it and now the SSRS Reports are working fine | Product | Configuration | null | Separation | null | null | 2021-05-05T15:30:43+05:30 | 2021-05-20T17:48:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12893, Hi Aishwarya KV, As we checked, The "Reporting Services Configuration Manager" was not in active status. W... |
2,881 | self-appraisal of Sandeep Beniwal P2075 has been Rejected his Reporting manager, but again employee not able to do the same, refer screenshot attached | 12,977 | 5 | 3 | Closed | Pratap Singh | Queue not updated | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-05T15:34:31+05:30 | 2021-05-06T14:29:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the reported query on self-appraisal of Sandeep Beniwal P2075 has been Rejected ... |
2,882 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please check how employees can update address details when we have already disabled. ---------- Forwarded message --------- From: <humanresourcecm@reli... | 12,978 | 5 | 3 | Closed | Jatinder Kumar Sharma | label sync in servers | Product | Clarification | null | Employee Information | null | null | 2021-05-05T15:36:01+05:30 | 2021-05-27T18:52:22+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] also check this employee raised his contact details twice. [image: image.png] On Wed, May 5, 2021 at 3:35 PM Jatinder Kumar Sharma < sharma.jatinde... |
2,883 | Hi Team, Trying to access the movement screen for data change but unable to do so as the employee records are not populating to change.. PFB for your reference.. Please check and resolve ASAP.. [image: image.png] *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* -- This emai... | 12,979 | 5 | 1 | Closed | Thokala Umamaheswar Rao | clarification provided | Product | Clarification | null | Job Data | null | null | 2021-05-05T15:51:59+05:30 | 2021-05-22T17:53:41+05:30 | jisha.aravind@myadrenalin.com | jisha.aravind@myadrenalin.com | null | null | null | Clarification | Hi Thokala Umamaheswar Rao, During a check, we have can able to find the employees in the "Employee Movement" form. Attached screenshot for your reference. Note: Type the employee name in the search to get the details. Regards Raghu.T, Hi Raghu, Tried the same but unable to get the employee info.. PFB ... |
2,884 | I have noticed that our monthly gross is not matching with 26AS. Our Medical Allowance is adding twice in the 26AS. This issue has also came last year. Please resolve the same in URGENT basis | 12,980 | 5 | 3 | Closed | Rajendra Pant | issue resolved | Product | Clarification | null | Tax | null | null | 2021-05-05T16:09:04+05:30 | 2021-05-25T13:48:44+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, As discussed we will check the reported query on 26AS file with our internal team and will share... |
2,885 | Dear Concern, We are facing issue in calculation of Bihar Professional Tax as system is not considering Slab mention for Bihar Location as per below print screen. PT Location is already mapped with all Bihar Location for below mention employees in employee master : CODE NAME COMPANY ... | 12,981 | 5 | 3 | Closed | Yogesh Gupta | patch
PA_GP_UPDATE_PTGROSS | Product | Patch Deployment | null | Tax | null | null | 2021-05-05T16:14:57+05:30 | 2021-05-11T14:55:47+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Software Problem | Hi Yogesh Gupta, From the description, we understood that the PT location deduction is calculated correctly in the system, we will check and update the status.t Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, As discussed, we have analyzed and deployed the patch (PA_GP_UPDATE_PTGROSS0 for the above... |
2,886 | We have successfully initiated department change in employee movement but the same is not reflecting under RM id for approval. Please raise ticket. Prateek S (STM10983) | 12,982 | 5 | 3 | Closed | Raksha Dayma | 2 Bank details with salary account tag for same employee | Product | Data Correction | null | Transition Management | null | null | 2021-05-05T16:31:09+05:30 | 2021-05-21T14:49:14+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12972, STM STM have successfully initiated department change in employee movement but the same is not reflecting ... |
2,887 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please assist with deactivation of below case on immediate basis as we are facing the error while doing the same. 117336 - Shekhar Dhall ... | 12,983 | 5 | 2 | Closed | Pallavi Karekar | Clarification | Product | Clarification | null | Separation | null | null | 2021-05-05T16:37:23+05:30 | 2021-05-05T17:37:47+05:30 | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | ask.adrenalin@myadrenalin.com, vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | vishal.mulgaonkar@ageasfederal.com, kavita.kamath@ageasfederal.com, hrsupportsouth@ageasfederal.com, hrsupportnorth@ageasfederal.com | null | null | Clarification | Hi Pallavi, As guided over the call, the system is validating that the employee being deactivated is assigned as Matrix manager to active employees. Hence, Reassign Matrix Manager button is also enabled. As you did not have access to this form, we have done the reassign from Amolika's login. Going forward, you can... |
2,888 | In the system it shows popup as “Total Weightage of all selected goal(s) should be equal to 80.00” Weightage is total 90, refer to attached screenshot | 12,984 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T16:38:56+05:30 | 2021-05-14T10:49:10+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Hi Pratap Singh, we understand that the system it shows popup as “Total Weightage of all selected goal(s)... |
2,889 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Wasim, We need to STOP the record resignation notification and Activity clearance trigger as we want to raise the resignation of 93 employees from b... | 12,985 | 5 | 3 | Closed | Rishi Ranka | Suggested to Remove the Mail tab from workflow definition Master | Product | Service Request | null | Separation | null | null | 2021-05-05T16:40:13+05:30 | 2021-05-21T16:49:41+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, gowtham.n@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, gowtham.n@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com | sarfraaz.siddiqui@groupm.com, venkateswaran.c@myadrenalin.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Venkat / Gowtham, As Wasim is not picking up the call can someelse help us as its bit urgent. Thanks & Regards, Rishi Ranka Director - Talent ... |
2,890 | Dear Dhivya, 1) User just want to change weightage percentage under goal setting. But, unable to edit. Employee Code 85895 Employee Name Sudeshna Kundu 2) For below three kind of error cases categorized. Kindly do the needful. Employee code available. If anything required kindly ... | 12,986 | 5 | 1 | Closed | shishira | Script provided | Customization | Data Correction | null | Performance Management | null | null | 2021-05-05T16:47:20+05:30 | 2021-05-22T18:49:19+05:30 | dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, iswarya.s@myadrenalin.com, shishira.c101498@exidelife.in, mohammad.khan4@exidelife.in, jisha.aravind@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in, shishira.c101498@exidelife.in, mohammad.khan4@exidelife.in, jisha.aravind@myadrenalin.com | sandeep.thungaturthy@exidelife.in | null | null | Clarification | Hi shishira, We will check the reported query on self appraisal issue for the mentioned employees and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Dear Jay, Kindly share the script. Employees started to escalate this issue. Kindly include below employee also. We nee... |
2,891 | Dear Concern, We are receiving some cases where Attendance & Leave Request is showing as pending although same is not reflecting in FORMS PENDING FOR YOUR APPROVAL of reporting manager. Please find below print screen where Employee Code G5478 has applied leave request for 8 days i.e. 16th Apr to 2... | 12,987 | 5 | 3 | Closed | Yogesh Gupta | leave transaction stuck in INQUEUE | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-05T16:48:15+05:30 | 2021-05-11T14:58:04+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com, yogeshgupta@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com, yogeshgupta@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Clarification | Hi Yogesh, On our analyses on the reported query, we have observed that the leav?e transaction has been stuck in the queue table, hence the same was not reflected in the approval form. We have now rectified the transaction through the database, please check the approval now and share us your feedback. Than... |
2,892 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please check there is an error in the leave balance report for the INACTIVE employees for SL and CL leave. It is coming as ZERO. [cid:image... | 12,988 | 5 | 3 | Closed | Rishi Ranka | Configuration Changes | Product | Clarification | null | Monthly Reports | null | null | 2021-05-05T16:59:00+05:30 | 2021-05-21T16:49:42+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com | sarfraaz.siddiqui@groupm.com | null | null | Clarification | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim , Joined Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marriott Saha... |
2,893 | Dear Team, We are facing issue while generating SSRS report in UAT Application. | 12,989 | 5 | 3 | Closed | Vicky Shah | change in report server url | Product | Configuration | Payroll Management | Salary Register Reports | null | null | 2021-05-05T17:04:24+05:30 | 2021-06-07T18:15:27+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, We understand that you are facing issue while generating SSRS report in UAT Application. We w... |
2,894 | Salary Processed for Emp# 003098 whom Pay Process set as No | 12,990 | 5 | 3 | Closed | Chittibabu M | Employee pay process status is changed after doing the pay process | Product | Clarification | null | Salary | null | null | 2021-05-05T17:18:29+05:30 | 2021-05-13T13:01:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Pl. find the salary register, Hi Chittibabu M, As informed over the call , For employee whos pay process status is NO but still... |
2,895 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, This has been discussed and resolved earlier also that request relieving date should not allow the employee to propose any date and relievin... | 12,991 | 5 | 1 | Closed | Nidhi Shah | Not feasible | Product | Clarification | null | Separation Management | null | null | 2021-05-05T17:25:13+05:30 | 2021-06-09T22:50:01+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, As per analysis, we are checking on the feasibility to disable the Request relieving date. We will let you know the status on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, This was disabled earlier also then now why can’t we? , Hi Nidhi Shah, The request relieving date can... |
2,896 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] My colleague Shriya had posted on wall of social connect and tagged 2 of our team members (Deepak Kumar Behera and Allwyn Almeida). However, there was no ... | 12,992 | 5 | 1 | Closed | Nidhi Shah | All latest and consolidated deployed by MAX migration team | Product | Clarification | Admin Module | null | null | null | 2021-05-05T17:27:19+05:30 | 2021-07-31T22:47:53+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | ask.adrenalin@myadrenalin.com | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, We will check and update you on this below Social connect query. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As checked in the UAT, we have posted one post tagging you and there is no mail triggered to your ID and also there is no mail regarding the Jonction tagging ... |
2,897 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, In the leave request form leave balance is not reflecting for the below employee. [cid:image001.jpg@01D741D4.448ECB40] Thanks & Regard... | 12,993 | 5 | 3 | Closed | Rishi Ranka | Changed the configuration in Leave Credit Configuration | Product | Configuration | null | Personal Data | null | null | 2021-05-05T17:30:08+05:30 | 2021-05-21T16:49:44+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, With reference to our discussion,we have now changed the configuration to pull actual Leave Balances of employe... |
2,898 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, When someone answers to the query a mail notification goes to the person who had initiated the query as per the screenshot below. We want to... | 12,994 | 5 | 1 | Closed | Nidhi Shah | Mail content modified | Product | Data Correction | Help Desk Management | Help Desk | null | null | 2021-05-05T17:32:01+05:30 | 2021-07-20T13:38:20+05:30 | ask.adrenalin@myadrenalin.com, hr@axismf.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | hr@axismf.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | Service Request | Hi Nidhi Shah, The below Mail content has been added to the Answer Query notification. Hereafter the below new content will be triggered to the employees. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Noted |
2,899 | Hi team, AQ020995- Sanaullah is not able to submit nomination details After selecting the dependents name and while submitting it shows error as “You can only add Husband as nominee in Family details form”. Please look into it. Thanks, Ansu Singh | 12,995 | 5 | 3 | Closed | Ansu Singh | gender mapped as female due to that system showing error | Product | Clarification | null | Employee Information | null | null | 2021-05-05T17:36:35+05:30 | 2021-05-28T16:52:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, During the check, we found that mentioned employee's gender showing in the system is female due to ... |
2,900 | Dear Team, Please resolve below open ticket on priority. Sr No. Ticket no 1 12848 2 12850 3 12897<https://myadrenalincare.freshdesk.com/support/tickets/12897> 4 12898<https://myadrenalincare.freshdesk.com/support/tickets/12898> 5 12920<https://myadrenalincare.freshdesk.com/support/tickets/12920> 6 1295... | 12,996 | 5 | 1 | Closed | Pratap Singh | Ticket | Customization | Service Request | null | Goal Management | null | null | 2021-05-05T17:38:37+05:30 | 2021-05-14T10:49:26+05:30 | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, harpreet.k@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, iswarya.s@myadrenalin.com, harpreet.k@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | null | null | Software Problem | Hi Pratap Singh, we will check the below open ticket on priority. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181 |
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