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2,901 | Dear Team, I try to host the Employee Payslip for the month of Apr21 but below Pay Groups are not visible to select and submit * CCHS_EMPLOYEE * CTSH_EMPLOYEE * AMPATH_EMPLOYEE * CCHS PROFESSIONALS * CTSH PROFESSIONALS Kindly check and rectify the issue immediately . | 12,997 | 5 | 4 | Closed | Madhukara H S | end time is null for older pay date | Product | Data Correction | null | Pay process | null | null | 2021-05-05T17:41:21+05:30 | 2021-05-21T10:48:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Please join the below session link. https://fastsupport.gotoassist.com/154412932 Thanks and regards Rumana Nasreen Akbar A... |
2,902 | there is no option to add new rows in order to fills the goals. of P1494 ^ Chandni Bhatia, refer to attachment | 12,998 | 5 | 3 | Closed | Pratap Singh | "Template Mapping" form | Customization | Clarification | null | Goal Management | null | null | 2021-05-05T18:10:55+05:30 | 2021-05-10T15:11:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, The Position of the Employee - P1494 is "Central Support Manager - Secretarial Compliance" and... |
2,903 | P1212 ^ Himanshu SIngh successfully loading all the goals and getting it approved, now when employee moved to doing his appraisal he am getting the error message. screenshot attached | 12,999 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-05-05T18:20:41+05:30 | 2021-05-10T15:06:47+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12998, Hi Pratap Singh, As discussed over call, the competency is not there while submitting the goal setting for... |
2,904 | Dear Judi, As discussed PL & OL credit before end of month some examples attached for your reference. Shailesh Kokate - 9320620807 | 13,000 | 5 | 3 | Closed | Shailesh Kokate | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T18:28:58+05:30 | 2021-05-21T16:49:45+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shailesh, We understand that PL & OL credited before end of the month. We will check and update you on the ... |
2,905 | Please check this error and rectify : Emp ID: 15459 Best Regards Shreya Manager - Human Resources (Talent Management) M +91 7625018884 T +91 80 2237 8000 [cid:imagefe7465.JPG@64b9d3cd.4ea28257]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, Bangalore 560001... | 13,001 | 5 | 1 | Closed | Shreya | Clarification in goal setting form. | Product | Clarification | null | Goal Management | null | null | 2021-05-05T19:29:47+05:30 | 2021-05-21T13:49:13+05:30 | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | mahendrakumar.raut@himatsingka.com | null | null | Clarification | Please resolve that error as early as possible many employees are facing that system error problem from adrenalin side Best Regards Shreya Manager - Human Resources (Talent Management) M +91 7625018884 T +91 80 2237 8000 [cid:image20cb52.JPG@52e40700.4d9c050e]<https://himatsingka.com> Himatsingka Seide ... |
2,906 | Hi Team, For the April salary processing facing issues which needs to be resolve ASAP. 1. Frontend HOAD & Frontend OBPL employees are not able to process 2. Also in Frontend OBPL there is difference in employee count. (261) (Refer the attachment) Request on urgent basis because its a salary issue. ... | 13,002 | 5 | 3 | Closed | Swapnil | LTA_SAL was NULL for 2 employee hence pay process not run,
We have updated as 0 in pa_salary_fixed table then it is started working | Product | Data Correction | null | Salary | null | null | 2021-05-05T19:36:15+05:30 | 2021-05-06T16:12:55+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-05-05 19:36:15 +0530, Hi Swapnil, As discussed with Vishal we will provide th... |
2,907 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, In plant usually we have Weeklyoff on 2nd and 3rd Saturdays. We have now decided to cancel the WeeklyOff. Pls remove the Weeklyoff from Adr... | 13,003 | 5 | 1 | Closed | Jacqulin Prabha | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-05T22:48:25+05:30 | 2021-05-21T10:48:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jacqulin Prabha, As per the query, It states that the weekly off needs to be cancelled. So please navigate to the Weekly off Master form and select the required calendar and inactive/delete the Saturday showing weekly offs. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Team, This query has... |
2,908 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Regards, Mon Ferriols | IT Manager Philippine Advanced Manufacturing DL: +63 49 5088014 HP: +63 917 5702910 Email: ma.ramona.ferriols@dyson.com... | 13,004 | 5 | 1 | Closed | Mon Ferriols | test ticket | Product | Clarification | null | Organization Structure | null | null | 2021-05-06T05:16:54+05:30 | 2021-05-17T06:35:24+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Ma.Ramona.Ferriols, Test ticket created successfully. Regards, Priyadarshini. K Stay Safe ! |
2,909 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please look into this. When Meghna mam, was trying to upload her vaccine details it gave her following pop up. Request you to check the root cause ... | 13,005 | 5 | 1 | Closed | Nidhi Shah | Dynamic field added | Product | Service Request | null | Personal Data | null | null | 2021-05-06T10:17:10+05:30 | 2021-05-21T10:48:52+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | ask.adrenalin@myadrenalin.com, hr@axismf.com | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, As checked, the Passport No is renamed as 'Next dose due date in how many days' in the vaccine details. Since the Passport No is a unique value hence no duplicate values can be entered. So we have added one more dynamic field for 'Next dose due date in how many days' please use the same for the dose due... |
2,910 | We are unable to remove the Spot light of Vaccination Record from Adrenalin front page We have Inactive & Deleted the record still the image is coming | 13,006 | 5 | 3 | Closed | Vidyasagar | not able to view attached image | Product | Configuration | null | Application Access Management | null | null | 2021-05-06T10:47:21+05:30 | 2021-05-25T18:49:54+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As disucssed over the call we understood that there is an issue in connecting ultra viewer. Once re... |
2,911 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, This employee is not able to login through mobile applications from some days. Request you to get the same resolved. Regards Nidhi Shah Hu... | 13,007 | 5 | 1 | Closed | Nidhi Shah | Clarification | Product | Clarification | null | null | null | null | 2021-05-06T10:47:24+05:30 | 2021-05-28T22:52:31+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, hr@axismf.com, sandip.bhalkar@myadrenalin.com, ravisankar.s@myadrenalin.com | null | ramachandran.j@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, As per below trailing mail, It seems that the employee is entering the wrong password. Since the Web and Mobile application passwords are not same. Please inform the employee to get the correct password from the Forgot Password and then try logging the application. Regards, Ramachandran J A... |
2,912 | We are facing the Performance Issue Monitor the system | 13,008 | 5 | 3 | Closed | Vidyasagar | unable to connect yesterday since connectivity was not provided | Product | Configuration | null | Setup HRMS | null | null | 2021-05-06T10:48:07+05:30 | 2021-05-22T15:48:11+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We will check the reported query on performance issue of the system and will share the updates with... |
2,913 | Paygroup AAS-SAOP, view salary data showing correct data but when checked salary register showing LOP showing double the amount | 13,009 | 5 | 4 | Closed | ROOTS IT | the user has done the Processed Data History upload by giving the Pay Date as 29th Apr 2021 in the system. And also done the Pay Process in system for 30-Apr-2021 in system | Product | Data Correction | null | Salary | null | null | 2021-05-06T11:04:01+05:30 | 2021-06-11T14:27:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12382, Hi ROOTS IT, Please join the below session link. https://fastsupport.gotoassist.com/869848273 T... |
2,914 | When we calculate 80D the figure showing incorrect. | 13,010 | 5 | 3 | Closed | Subhendu China | Formula updated for sec 80D | Product | Configuration | null | Tax | null | null | 2021-05-06T11:21:44+05:30 | 2021-05-21T14:49:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Subhendu China, Please connect to the below link and shower case the issue https://fastsupport.gotoassist.com/... |
2,915 | Dear Team, Kindly hold the salary of the below mentioned employee:- Emp_No Name Month NET PAY 10731 Arbind Kushwaha Jun.19 1,083.00 Regards Abhishek 8240332855 | 13,011 | 5 | 3 | Closed | Argha Ghosh | salary hold | Product | Data Correction | null | Salary | null | null | 2021-05-06T11:49:31+05:30 | 2021-05-21T13:49:14+05:30 | abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | abhishek.jhunjhunwala@arohan.in, nazrul.islam@arohan.in | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the cal, We have Hold the below employee salary from our end, kindly check ... |
2,916 | Please find the attachment and update the New Payslip Template in Word Document Designer as per Attachment | 13,012 | 5 | 3 | Closed | Vidyasagar | Clarification | Product | Clarification | null | Salary | null | null | 2021-05-06T11:50:16+05:30 | 2021-05-27T18:52:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Once we get the connection we will check the reported query to update the new payslip template and... |
2,917 | Dear Team, We changed employee shift, but it is not updated in attendance calendar, plz check. Regards Mahendra | 13,013 | 5 | 3 | Closed | Madhu sudhan reddy | clarification given | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-06T11:53:30+05:30 | 2021-05-21T17:49:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y, Please provide us sometimes, we will schedule the session and work on the reported ... |
2,918 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, The below employee's travel expense claim had been rejected by manager and the employee wants to resubmit the same expense claim for approval. Th... | 13,014 | 5 | 1 | Closed | Sonali | provide the clarification | Product | Clarification | null | Travel Expense | null | null | 2021-05-06T11:59:35+05:30 | 2021-05-21T13:49:15+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sonali, As per request, kindly Navigator Travel expense form to select the reject transaction after then see bottom "Copy to the selected process" icon select then submit, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Thank you Vijay. This helps! Rega... |
2,919 | Hi, Request you to guide us to configured Appraisal calendar and notification. Regards, Pinkiiy Raval | 13,015 | 5 | 3 | Closed | Vaishali Raut | appraisal set up verification | Product | Clarification | null | Goal Management | null | null | 2021-05-06T12:18:09+05:30 | 2021-05-20T13:26:51+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes, we will schedule the call for configuring the appraisal calendar and work on th... |
2,920 | We have uploaded more than 150 employees revised gross earnings as per the attached file. Gross earning column is showing the revised amount as per the attached file. But the Total Gross column is not considering the uploaded value. For which We have to go to the particular line employee record to get it refreshed. ... | 13,016 | 5 | 3 | Closed | Senthil kumar M S | issue in chnaging the values of gross earn in tax data spool | Product | Patch Deployment | null | Tax | null | null | 2021-05-06T12:19:05+05:30 | 2021-05-26T10:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, W Hi Senthil kumar M S, As per the query , We have understood that etds process is nor happing properly.We have ... |
2,921 | QS2169742 Anoop sharma entry is missing from final closure whereas the associate do not have 2 bank details,kindly call us for the resolution on this asap as this is pending since long. | 13,017 | 5 | 3 | Closed | Raksha Dayma | Clarification | Product | Clarification | null | Separation | null | null | 2021-05-06T12:26:49+05:30 | 2021-05-21T21:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/login, Hi Raksha Dayma, As reported query says, bank account is duplicated in the application and hence final closure is... |
2,922 | Hi, Please confirm 28561 from Functional manager login, from the backend without triggering the mail to functional manager. Regards Aishwarya | 13,018 | 5 | 3 | Closed | Aishwarya KV | As discussed over the call we have skipped the Functional manager (Level 2) approval by updating the Actor as "25790" (Level 3). Now the confirmation appraisal of the mentioned employee (28561) is pending in "25790" Queue(Forms Pending For Your Appraisal). | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-06T12:40:34+05:30 | 2021-05-21T13:49:16+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Aishwarya KV, As discussed over the call we have skipped the Functional manager (Level 2) approval by updating ... |
2,923 | There are issues highlighted by some of the employees : 1. There is some error in PMS Eligibility report. It’s reflecting self-appraisal as pending for many employees while they have already completed. Please suggest which report to pull out to understand correct PMS status. 2. Many employees have also called up w... | 13,019 | 5 | 3 | Closed | Pratap Singh | 13042 | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-06T12:41:38+05:30 | 2021-05-27T11:12:42+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check with the customization team for the below points, 1. There is some error in ... |
2,924 | I have uploaded the Email ID using Email ID_Update using data upload. However its not changed. when i tried to change manually its showing internal error. Screenshot is attached for referecne Kindly resolve the issue | 13,020 | 5 | 1 | Closed | Harisha Kamath | data correction | Product | Data Correction | null | Employee Movement | null | null | 2021-05-06T12:48:09+05:30 | 2021-05-21T15:49:13+05:30 | harishak@americanoncology.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Requesting you to connect the below link https://fastsupport.gotoassist.co... |
2,925 | Please check the confirmation date column and update to enable goal setting for below employee Ecode - 29523 | 13,021 | 5 | 3 | Closed | Saravanan K | confirmation date update and goal setting initiation from backend without mail | Product | Data Correction | null | Goal Management | null | null | 2021-05-06T12:56:44+05:30 | 2021-05-22T11:48:24+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12940, Hi Saravanan K, We require DB server access to update the confirmation date and to initiate the goal set... |
2,926 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay The below mentioned associate Last working date was 30-apr-2021. But deactivation is not triggered to idm team. As per the QCR report, ... | 13,022 | 5 | 1 | Closed | Balaji Damodaran | Manual mail trigger | Product | Data Correction | null | Separation Management | null | null | 2021-05-06T12:57:53+05:30 | 2021-05-21T19:49:49+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | null | null | Software Problem | Hi Balaji Damodaran, As discussed the same has been retriggered to IDM team Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,927 | In final closure form, even after completing all clearance activity there is a pop up stating "Activities are pending at row 1". Employee - K00032 (Suresh) The same issue we faced few days back and that has been resolved by Jayaprasanth for different employee - FYI | 13,023 | 5 | 3 | Closed | Saravanan K | provided the solution | Product | Patch Deployment | null | Separation Management | null | null | 2021-05-06T13:00:45+05:30 | 2021-05-29T20:49:16+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13021, Hi Saravanan K, From the above description, we understood that the reported employee's activity clearanc... |
2,928 | HI, Mr.Vishal Rasjakr (NBHC03700)has applied PTL from 03rd to 04th May 2021 Now he want to cancel his leave. Kindly cancel from backend. Shaielsh Kokate - 9320620807 | 13,024 | 5 | 3 | Closed | Shailesh Kokate | Clarification. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-06T13:11:44+05:30 | 2021-05-21T13:49:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shailesh, We have suggested and guided the process to cancel the leave in Leave Cancel Form. Please check ... |
2,929 | Dear Team, Kindly deactivate the access given to NBHC04494 ^ Asmita Govind Desai of emplolyee attachment and attachment view. Regards, Supulaxmi Konar Hr-Operation | 13,025 | 5 | 3 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Job Data | null | null | 2021-05-06T13:20:08+05:30 | 2021-05-21T13:49:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As checked, Emp-NBHC04494 was added in Temprary HR role and this role is mapped ... |
2,930 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, In the employee clearance 520 report for this particular employee DOR is not coming. [cid:image001.png@01D7427A.BEC89A20] Thanks & Regard... | 13,026 | 5 | 3 | Closed | Rishi Ranka | Update Letter date in separation Table | Customization | Service Request | null | Separation | null | null | 2021-05-06T13:21:53+05:30 | 2021-05-21T16:49:48+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Software Problem | Hi Rishi Ranka, Noted on your query,we will check and update on why the Resignation date is not getting pulled in the said report. Regards Wasim, Hi Rishi Ranka, Please be informed,we have now updated the DOR in the clearance report 520 for the said employee,please check and confirm us Below Screenshot fy... |
2,931 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate goal setting for the below employee and similar job roles. Sawsan Sharaf(5501). Thanks, Kritika [cid:im... | 13,027 | 5 | 1 | Closed | KRITIKA KUMAR | goals enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-06T13:55:51+05:30 | 2021-05-21T18:50:20+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, manuel@phs.ae, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, manuel@phs.ae, kritika.kumar@abaninvestment.com | manuel@phs.ae | null | null | Service Request | Hi Kritika, We have enabled the goal setting for below employee position now. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Che... |
2,932 | Dear Srujana, Please find the attached mail there are 3 employees who’s manager’s have already approved their goals and now they want them to make some changes. Please reject these 3 employees goals from your end so that they can make some changes. Best Regards Shreya Manager - Human Resources (Talent Managem... | 13,028 | 5 | 1 | Closed | Shreya | we have rejected the below-reported employee Goal setting form. Now they can able to view submit option in goal setting himat form. | Product | Clarification | null | Goal Management | null | null | 2021-05-06T14:11:27+05:30 | 2021-05-21T16:49:49+05:30 | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | null | null | Service Request | Hi Shreya, As per your request, we have rejected the below-reported employee Goal setting form. Now they can able to view submit option in goal setting himat form. Please ask the employee to re-fill the data and revert for any further clarification. Regards, Srujana.M, Close it Best Regards Shreya M... |
2,933 | dear madam, HR has already done final closer but it is seen an error that Transacton is pending for approval. please do the needful. EM ID: 107936 Regards, Sowmya | 13,029 | 5 | 3 | Closed | Sowmya | below reported employee final closure form moved to fail due to "Time out Expired". Now we have reprocessed the same.
| Product | Clarification | null | Separation | null | null | 2021-05-06T14:13:21+05:30 | 2021-05-07T21:44:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
2,934 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have noticed that few of our stakeholder have not received any of the notification. The same date 27 Apr 2021 has been checked seems... | 13,030 | 5 | 1 | Closed | Balaji Damodaran | Notification not delivered due to socket error and the same has been retriggered | Product | Data Correction | null | Workflow | null | null | 2021-05-06T14:14:43+05:30 | 2021-05-21T19:49:50+05:30 | ask.adrenalin@myadrenalin.com | null | balaji.damodaran@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, Post analysis we understood that the issue in mail notification may be due to queue slowness and transaction deadlock. As disucssed we have retriggered the mails to the respective stake holders. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support |
2,935 | Dear Madam, we are unable to add Special - Covid leaves to employees as the screen is not responding. after putting the employee ID screen is not responding. please do the needful, EM ID: 85304 Regards, Sowmya | 13,031 | 5 | 3 | Closed | Sowmya | we are able to give the leave balance for the below-reported employee without any validation. Also, the same has been confirmed by your end. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-06T14:17:33+05:30 | 2021-05-07T21:42:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13029, Hi Sowmya, As discussed over the call... |
2,936 | Dear Madam, While adding the special leaves then spark is giving an error please do the needful. [cid:image001.png@01D74286.6824EBE0] Regards, Sowmya Assistant Manager - Human Resources Bharat Financial Inclusion Limited (Formerly "IndusInd Financial Inclusion Limited") Registered Office: One In... | 13,032 | 5 | 1 | Closed | Sowmya | Clarification in leave balance adjustment. | Product | Clarification | null | Employee Information | null | null | 2021-05-06T14:46:16+05:30 | 2021-05-07T21:41:56+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | Clarification | Hi Sowmya, As discussed over the call, while adding lave balance we are not facing any issue. Please refer to the screenshot and revert for any further clarifications. Regards, Srujana.M |
2,937 | Shashank Muni P1395, not able to update Goal Setting due to Save , Submit and add button not reflecting, refer to attachment | 13,033 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Goal Management | null | null | 2021-05-06T15:14:35+05:30 | 2021-05-21T17:49:20+05:30 | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12850, Hi Pratap Singh, The Goal setting has not been initiated for the Employee - Shashank Muni P1395 as the... |
2,938 | Request for one-time recovery code [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello Adrenalin! Raghu Thangaraj, raghu.t@myadrenalin.com from your organization, myadrenalincare.freshworks.com has pla... | 13,034 | 5 | 1 | Closed | Support | not required | Product | Service Request | null | Asset Tracking | null | null | 2021-05-06T15:41:54+05:30 | 2021-05-06T17:42:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
2,939 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, As discussed over call, there is this error which employees are facing now. I have shared the video with you. Regards Nidhi Shah Human Res... | 13,035 | 5 | 1 | Closed | Nidhi Shah | Form and Labels renamed for Vaccine details | Product | Service Request | null | Personal Data | null | null | 2021-05-06T15:43:55+05:30 | 2021-05-21T18:50:21+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | null | ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, hr@axismf.com | null | null | Service Request | Hi Nidhi Shah, Since We have modified the Passport Details form to utilize Vaccine details, passport number should be mandatory field before submitting the form even if it is hidden/disabled. So as per your suggestion we have modified the Passport Number to 'Batch No' hence employee can enter the vaccine batc... |
2,940 | Hi, We experienced an issue while processing Apr month salary, The changes we done for CTC after 20th moves in some Future table and it didn't factored in payroll cycle then we have to move the changes from future table to current month from back end team and then its included in Payroll cycle. Request to kindl... | 13,036 | 5 | 3 | Closed | Rekesh Prasad | The changes can be done through the form "Salary Changes after cutoff" from your end. We have enabled the form and given access to the user group "Super HR-PAYROLLMGT-Admin". And also as discussed we have removed the old datas from backend. | Product | Clarification | Payroll Management | Salary | null | null | 2021-05-06T15:44:24+05:30 | 2021-06-26T10:48:06+05:30 | alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, We will check on the reported query and update you. Regards, Veerapandian R, Hi Rekesh Pr... |
2,941 | Hi, team! May I know where can we see all the shifts of all employees? For example: Mort - Semi-Flexible Clarisse - Semi-Flexible Priya - Fixed shift (7AM-4PM) Anish - Fixed shift (8AM-5PM) Where can we view a report similar to this? | 13,037 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-06T15:44:32+05:30 | 2021-05-25T09:49:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, Kindly use Shift Transactions form to refer the requested details. Regards, ... |
2,942 | Hi, Pls open all the forms. Gyanamayee Swain HR IT Consultant Godrej Tyson Foods Limited Godrej One,3rd Floor, Pirojshanagar I Eastern Express Highway I Vikhroli (E) I Mumbai – 400079 I India I From: Astrid Lobo... | 13,038 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-05-06T16:08:44+05:30 | 2021-05-22T19:47:29+05:30 | ask.adrenalin@myadrenalin.com, astrid.lobo@godrejagrovet.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, gowtham.n@myadrenalin.com, astrid.lobo@godrejagrovet.com | null | null | Service Request | Hi Gyanamayee, As discussed, please confirm whether form reversal to be done for all 48 cases even if the reversal was done earlier. Also, please correct the ecode in the excel sheet and provide exactly as the ecodes are created in the system. Regards, Gowtham. N Product Support Adrenalin eSystems Limit... |
2,943 | Hi, team! May I know what's the difference with general shift from custom shift employees? | 13,039 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-06T16:11:57+05:30 | 2021-05-10T07:12:03+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, General shift is fixed shift which you mark the shift timing during the employee... |
2,944 | Hi Team, For few employees ESI & PT is updated correctly but not reflecting now. EMPLOYEE CODE EMPLOYEE NAME Gross salary ESI Flag 11516 Priya Rathod 19812 Updated no in people connect….should be yes as per Gros... | 13,040 | 5 | 3 | Closed | Swapnil | Clarification provided for ESI and PT deduction | Product | Service Request | null | Salary | null | null | 2021-05-06T16:16:39+05:30 | 2021-05-14T10:29:32+05:30 | rashmi.deshpande@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-05-06 16:16:39 +0530, EMPLOYEE CODE EMPLOYEE NAME PT Re... |
2,945 | We have reported that the scheduled job for update stat is encountering an error. we showed and shared the logs and SP thru email. | 13,041 | 5 | 2 | Closed | MG Miranda | PMS hybrid tables data type changed | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-05-06T16:29:08+05:30 | 2021-05-18T13:19:06+05:30 | mgmiranda@securitybank.com.ph | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Noted MG. We shall send the information details to respective team & get back to you. ... |
2,946 | below are the observations received from Team managers when they are completing S+1/S+2 review. Please advise. 1. Overall comments are not getting saved. It is blank after saving. two Managers reported this error, their email with screenshot is enclosed. 2. Employee can see Overall Rating in the range of 1.2 to 1... | 13,042 | 5 | 3 | Closed | Pratap Singh | Customization | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-06T16:29:54+05:30 | 2021-05-27T11:13:48+05:30 | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, surendra.kumar@pnbhousing.com | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will check the below issues 1. Overall comments are not getting saved. It is blank after s... |
2,947 | Filing this ticket to track the progress of the patch shared and deployed in UAT. For coordination with product team since the patch has internal error | 13,043 | 5 | 1 | Closed | MG Miranda | L3 Patch deployed | Product | Patch Deployment | null | Shift and Scheduling | null | null | 2021-05-06T16:30:41+05:30 | 2021-05-26T17:53:12+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13041, Hi MG Miranda, Noted MG. downgrading the ticket to LOW since issue need to be corrected on UAT. ... |
2,948 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate goal setting for the goal setting for the below employee and the similar job role. Revathy Ramesh(5581). Thanks... | 13,044 | 5 | 1 | Closed | KRITIKA KUMAR | goals enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-06T16:31:28+05:30 | 2021-05-21T18:50:22+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, lavinia@phs.ae, manuel@phs.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, lavinia@phs.ae, manuel@phs.ae, amit.sangha@abaninvestment.com, kritika.kumar@abaninvestment.com | lavinia@phs.ae, manuel@phs.ae, amit.sangha@abaninvestment.com | null | null | Service Request | Hi Kritika, We have enabled the below employee goal setting for 2021. Kindly check and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | ... |
2,949 | Encountered internal error after deploying license. For coordination with product team | 13,045 | 5 | 3 | Closed | MG Miranda | LIC file deployed | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-05-06T16:31:40+05:30 | 2021-05-14T09:14:25+05:30 | mgmiranda@securitybank.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13043, Hi MG Miranda, Noted MG. We shall update you the status. Regards, Priyadharshini. K Stay ... |
2,950 | For 113232, notice period is wrongly updated as 90 days instead of 45 days. He raised resignation, now it says he has to serve notice period for the next 3 months. Please do check and rectify this at the earliest | 13,046 | 5 | 4 | Closed | Albert D | position based notice period | Product | Clarification | null | Separation | null | null | 2021-05-06T16:54:14+05:30 | 2021-05-28T14:51:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the query, we have understood that employee notice period is wrongly calculated. Please ... |
2,951 | Need to change Skip Level Manager | 13,047 | 5 | 3 | Closed | Rishi Ranka | Clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-06T16:56:11+05:30 | 2021-05-21T16:49:50+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-06 11:26:11 UTC, Hi Rishi Ranka, Please be informed,we have checked internally ,'Skip Level Manager' is inbuilt in the application to populate my boss's boss, its a logic that operates based on Reporting Manager and his boss,this cannot be edited. Regards Wasim |
2,952 | Due to TRAI new regulations there are some changes in SMS API as mentioned below. http://login.olasms.in/api/smsapikey=Key&route=Route&sender=SenderId&number=MobileNumber&sms=msgtext&templateid=TemplateId | 13,048 | 5 | 2 | Closed | Arivazhagan K | setup change | Product | Configuration | null | null | null | null | 2021-05-06T17:02:00+05:30 | 2021-05-31T20:17:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Arivazhagan K, We will look into the query and update you the feasibility of changing the SMS apl, Hi Ar... |
2,953 | The paygroup is not visible in employee creation. | 13,049 | 5 | 1 | Closed | Manoj Tiwari | parameters not selected | Product | Clarification | null | Compensation Management | null | null | 2021-05-06T17:04:07+05:30 | 2021-05-21T16:49:50+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241532 time: 2021-05-06 11:34:07 UTC |
2,954 | Require help to define the workflow for employee creation | 13,050 | 5 | 1 | Closed | Archana Guhagarkar | clarification on workflow setup | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-06T17:05:37+05:30 | 2021-05-21T16:49:51+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241532 time: 2021-05-06 11:35:37 UTC, Hi Archana Guhagarkar, Please find the points discussed over the session: 1. We have created a new role -'CTCapproval' for approving the employee creation and we have mapped Ms. Supu, Ms.Monali and Mr. Nilesh in that role. We have explained the creation of new... |
2,955 | Dear Preethi, As discussed, attached mail for your reference. The MPR is not found in create job form. Can you please check ? | 13,051 | 5 | 4 | Closed | Mahesh R | provided the clarification. and removed the mpr | Product | Clarification | null | Requisition Management | null | null | 2021-05-06T17:19:25+05:30 | 2021-05-13T12:22:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, We will check the reported query from our end and update the status to you., Hi Raveen... |
2,956 | The data is not reflecting in the sheet P0528 | 13,052 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-05-06T17:23:42+05:30 | 2021-05-14T10:48:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis, we have verified in the "Goal Setting" form and it has been approved. Also we... |
2,957 | Please be informed that the overall rating for PMS after completion of all the levels is captured not more than 1.9 in the report and the same is reflecting to all the employees as well. This is creating a little panic as well on them. Please confirm whether there is any issue in the cycle or this would the same r... | 13,053 | 5 | 3 | Closed | Pratap Singh | Rating | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-06T17:27:14+05:30 | 2021-05-21T17:49:21+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We will check internlly with the customization team and will update you the same. PMS ... |
2,958 | Please update the pay process status of 16 employee in the attached list to YES. These are inactive employees. we could not change. The list is attached herewith. | 13,054 | 5 | 4 | Closed | Jery Jose P | changed pay process status | Product | Data Correction | null | Pay process | null | null | 2021-05-06T17:33:28+05:30 | 2021-05-21T17:49:22+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12915, Hi Jery Jose P, As per your request , We have changed the pay process status of these employees to yes. K... |
2,959 | HRMS Bundle to be deployed - Jisha indicated that many patches are pending due to whihc the OL issue can't be fixed. Hence please deploy all pending patches. | 13,055 | 5 | 4 | Closed | Varun Kumar S | HRMS Patch Deployment done in UAT not got confirmation for live even after multiple follow-ups | Product | Patch Deployment | Admin Module | Setup HRMS | null | null | 2021-05-06T17:34:36+05:30 | 2021-07-01T17:50:06+05:30 | j.raghavendra@laminaar.in, rumana.n@myadrenalin.com | j.raghavendra@laminaar.in | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, Below are the Pre-Requsities to be followed before deploying the patches. 1. Take the necessa... |
2,960 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Judhi, I was doing employee creation in HRIS and auto trigger mail I received but when I am going approve the employee creation request it doesn't... | 13,056 | 5 | 2 | Closed | Manoj Tiwari | Configured workflow & again changed as it was earlier. | Product | Service Request | null | Setup Adrenalin | null | null | 2021-05-06T18:00:30+05:30 | 2021-05-23T20:48:38+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com, monali.more@nbhcindia.com, nilesh.kadam@nbhcindia.com, kirtesh.kaushik@nbhcindia.com, harish.bhosale@nbhcindia.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com, monali.more@nbhcindia.com, nilesh.kadam@nbhcindia.com, kirtesh.kaushik@nbhcindia.com, harish.bhosale@nbhcindia.com, gowtham.n@myadrenalin.com | archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | null | null | Service Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Manoj, It will go to Supulaxmi, Monali & Nilesh for approval. Any one can approve. Regards, Archana Guhagarkar Deputy Manager-HR HR Team ... |
2,961 | Dear Iswarya, Need your urgent support also for resolving below tickets 12898, 12952 12897<https://myadrenalincare.freshdesk.com/support/tickets/12897>, 12984, 12920 Thanks & Regards Pratap Singh | 13,057 | 5 | 1 | Closed | Pratap Singh | Customization | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-06T18:33:06+05:30 | 2021-05-14T10:48:17+05:30 | null | null | null | null | null | Software Problem | Hi Pratap Singh, We will cehck with the customization team and working on the below tickets on priority 12898, 12952 12897, 12984, 12920 Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 6001... |
2,962 | Hi, Employee Eligibility Report doesn't work. Please do the needful. Regards, Pinkiiy Raval | 13,058 | 5 | 3 | Closed | Vaishali Raut | set current calendar is not marked | Product | Configuration | null | Performance Management | null | null | 2021-05-06T19:38:55+05:30 | 2021-05-20T13:23:12+05:30 | vaishali.raut@medusind.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13015, Hi Vaishali Raut, As per the query , We have understood that Employee Eligibility is not getting generated. Please pr... |
2,963 | In Reimbursement Type, LTA FY changed as 21-22 & amount too uploaded. CRS credit run also done but LTA option is not showing in Claims Requisition. | 13,059 | 5 | 3 | Closed | Ekta | PRC_GETCLAIMS SP CHANGE TO ENABLE THE LTA CLAIM | Product | Patch Deployment | null | Claims & Reimbursement | null | null | 2021-05-06T21:07:17+05:30 | 2021-05-12T12:02:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, From the above description, we understood that the LTA claim is not reflecting in the claims requisitio... |
2,964 | As we introduced new components in our pay slip need to be check with component tax mapping and integrate tax exemption modules as per components available in pay slip | 13,060 | 5 | 4 | Closed | Yogaraju M | Tax exemption component is created | Product | Configuration | null | Tax | null | null | 2021-05-06T22:10:58+05:30 | 2021-06-01T21:50:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query , We have understood that need to verify the New component created. Kindly joi... |
2,965 | Hello AES team, Ms. Medina tried to access the URL provided in her email address, but unfortunately she can't able to access the said Freshdesk Portal however, if she tried to access CSP it is accessible on her end. Hoping for your feedback on this. | 13,061 | 5 | 3 | Closed | Andrea Eugenio | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-07T08:31:20+05:30 | 2021-05-21T07:57:15+05:30 | medina_pjo@pbb.com.ph, delrosario_lo@pbb.com.ph, priyadharshini.k@myadrenalin.com | medina_pjo@pbb.com.ph, delrosario_lo@pbb.com.ph, priyadharshini.k@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Andrea Eugenio, Try accessing forgot password in the below link URL : https://myadrenalincar... |
2,966 | Push Notification in IOS is not working there are 35 open items in the issue registry of time keeping to which is pending with AES team. AES target date to closed the issue was last December 2020. Note: related to CSP ticket 324568 | 13,062 | 5 | 2 | Closed | Andrea Eugenio | CSP Ticket Pending already on this concern. | Product | Service Request | null | null | null | null | 2021-05-07T08:46:03+05:30 | 2021-05-10T12:38:59+05:30 | delrosario_lo@pbb.com.ph, reyes_ra@pbb.com.ph, balamuralikarthick.r@myadrenalin.com, janakiraman.b@myadrenalin.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Andrea Eugenio, The iOS push notification issue has been going on already, we are working ... |
2,967 | As discussed, Attendance showing preset when an employee is working from home. Please check my 4th May & 6th May attendance for reference. Yesterday I logged in and marked attendance,Basically same day reflecting green and the second day it is showing red. Please find below screenshot of yesterday & todays at... | 13,063 | 5 | 3 | Closed | Kiran Sherigar | IP address mapped | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-07T09:43:05+05:30 | 2021-05-29T21:51:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kiran Sherigar, As discussed, We will have a connection and check if the attendance marked from the IP location... |
2,968 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team How can I get UAT link, Login and password for my organization. I need to plan some trainings. Thanks Sonali This message (includi... | 13,064 | 5 | 1 | Closed | Sonali Srivastava | UAT link | Product | Clarification | null | Application Access Management | null | null | 2021-05-07T09:43:31+05:30 | 2021-06-01T15:49:32+05:30 | ask.adrenalin@myadrenalin.com, abirami.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, abirami.k@myadrenalin.com | null | null | null | Clarification | Hi Sonali Srivastava, We will check internally to get you the credentials, Please provide us sometimes line. Abirami K, Hi Sonali Srivastava, As discussed over the call, you got the UAT link from the internal team and the same is confirmed over the call. Abirami K |
2,969 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Pls check as advance salary request are not reflecting under Jaydeep's workflow. ---------- Forwarded message --------- From: Jaydeep Si... | 13,065 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Workflow | null | null | 2021-05-07T09:46:40+05:30 | 2021-05-22T13:50:43+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, On our analyses, the Salary Request of 94554 is pending at Level 2 for the Role player HRFAC, the employee's parameter City,Location,Region are not mapped under Jaydeep Singh in the HRFAC role player, hence the 94554 form is not truggered to Jaydeep Singh. Emp: 48156 request at Level ... |
2,970 | Dear Team, Not able to view employee code & name in attached details... Kindly share RCA & fix this asap. Rgds, Madan | 13,066 | 5 | 3 | Closed | Madan Mohan | transaction raised by adrenalin for mobile testing. | Product | Clarification | null | Travel Request | null | null | 2021-05-07T10:21:52+05:30 | 2021-05-22T18:49:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Madan Mohan, We will check the same and will update you on this. Thanks, Sumithra., Hi Madan Mohan, Th... |
2,971 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, I was updating email id of Mr Akshay Meshram, however once I added the details I was not able to submit the form and was getting the below error. H... | 13,067 | 5 | 1 | Closed | Nidhi Shah | Mobile format modified. | Product | Clarification | null | Personal Data | null | null | 2021-05-07T10:24:21+05:30 | 2021-05-22T11:48:25+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, hr@axismf.com, ravisankar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, hr@axismf.com, ravisankar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com | ramachandran.j@myadrenalin.com, hr@axismf.com, ravisankar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, We have created mobile number format in format master. So employees can enter the mobile number within 10 digit. Kindly check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
2,972 | Please check in salary register for inactive employees where LOP is showing more than normal numbers and maximum of 199 days. We took example of id: 118513 who had LOP in past months and salary is also not paid whereas in leave entry form LOP is showing for April 2021. Please check. | 13,068 | 5 | 4 | Closed | Jery Jose P | issue in product due to which LOP is wrongly update . Fixed issue and request you to check the same | Product | Patch Deployment | null | Pay process | null | null | 2021-05-07T10:44:20+05:30 | 2021-05-28T18:49:13+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13054, Hi Jery Jose P, As informed over the call, this was an issue in attendance integration for inactive emplo... |
2,973 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please change the Admin clearance status for below employee to "not completed" Ecode 92829 (Surbhi Nandwana) ---------- Forwarded mess... | 13,069 | 5 | 3 | Closed | Jatinder Kumar Sharma | Clearance status change req | Product | Data Correction | null | Separation Management | null | null | 2021-05-07T10:47:10+05:30 | 2021-05-22T11:48:26+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sharma.jatinder@religare.com | null | null | null | Change Request | Hi Jatin,? As per your request, the Admin Clearance Status for the employee has been updated 'NOT COMPLETED' through the database.? Please? check and share us? your feedback. Thanks & Regards, Mohamed Moosa A ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Desi... |
2,974 | Dear Sumithra, As per the attached sheet, we have noticed that few issue in reports. We have mentioned issue in attached file. we need to share details to our leadership team by 11:30am. We have already sent a mail. | 13,070 | 5 | 3 | Closed | Prakash Jadhav | auto approval of pace appraisal form is the reason for no rating in report | Product | Clarification | null | Performance Management | null | null | 2021-05-07T10:50:18+05:30 | 2021-05-27T19:51:42+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Prakash Jadhav, We are checking on the reported cases. We will update you. Thanks, Sumithra., Hi Prakash J... |
2,975 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Pls check urgently as new joiners email ID is not reflecting. Employee_ID FullName Date_Of_Joining Mail_ID 22510 S Sasirekha 9/1/2008 -- Tha... | 13,071 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-07T10:52:17+05:30 | 2021-05-22T11:48:27+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatin, On our analyses, we observed that the EMP MAIL ID of 22510 was found to be not updated for the employee from the creation time, hence the same was not reflecting. Please refer the attached screen sh?ot and share us your feedback. [cid:0e627459-049d-4c3f-aa26-92b8fabfab30]? Thanks & Regards, ... |
2,976 | Hi Greeshma, We are facing PAN already exists error for the following employee during PIMS step Emp Code Emp name AQ020996 Prabhakaran V We have done the upload also for the rehired employee still the error persists. Please look into it, Thanks Ans... | 13,072 | 5 | 3 | Closed | Ansu Singh | pan already mapped to old employee id | Product | Service Request | null | Employee Information | null | null | 2021-05-07T11:14:38+05:30 | 2021-05-07T12:13:16+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As discussed, please join the below session to check the same. https://fastsupport.gotoassist.c... |
2,977 | Present & Payable days not show in payslip April'2021 | 13,073 | 5 | 3 | Closed | Lalji Ladumor | Present days and payable days added | Product | Data Correction | null | Payslip Reports | null | null | 2021-05-07T11:32:57+05:30 | 2021-05-26T12:49:51+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please find the below URL to join us through the FastSupport connection https://fastsupport... |
2,978 | Hi, Team! How come we can't access the attendance calendar of this employee(E34-154-01)? If we search the calendar by employee name, the other account appears. | 13,074 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | can able to view the calendar | Product | Service Request | null | Portal Management | null | null | 2021-05-07T11:37:27+05:30 | 2021-05-25T12:50:02+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, We will check the same from our end and will update you the status., Hi Zigmort Jelaver... |
2,979 | In New CSP we are unable to export or track the status Ticket Description is also not available | 13,075 | 5 | 3 | Closed | Vidyasagar | option available | Product | Configuration | null | Setup Reports | null | null | 2021-05-07T11:43:57+05:30 | 2021-05-25T12:50:02+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Please provide us few minutes, we will help you and share the steps on extraction of reports. ... |
2,980 | We are unable to get the details for APH3262 in Employee Creation Details report | 13,076 | 5 | 3 | Closed | Vidyasagar | snapshot attached | Product | Configuration | null | Employee Information | null | null | 2021-05-07T11:45:41+05:30 | 2021-05-12T10:47:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Post discussion over the call, we understood that the snapshot shared need to be shared from Admini... |
2,981 | In Work Document Appointment Letter Document for Staff_Appointment Letter_APL type we are getting blank page Kindly Check and provide the solution | 13,077 | 5 | 3 | Closed | Vidyasagar | we have aligned the Appointment Letter Document for "Staff_Appointment Letter_APL ". | Product | Clarification | null | Employee Information | null | null | 2021-05-07T11:49:05+05:30 | 2021-05-27T12:51:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As discussed over the call, request you to please arrange the connectivity, hence we will connect a... |
2,982 | Just now i create the new employee code (12345), I enter all the data and click the submit button but i shows employee code already exists. Kindly rectify it. | 13,078 | 5 | 3 | Closed | Lavankumar T | old record deleted in wfs_erec_queue_dtl_t | Product | Data Correction | null | Employee Information | null | null | 2021-05-07T11:49:57+05:30 | 2021-05-25T18:49:55+05:30 | malini.n@orangeretailfinance.com | malini.n@orangeretailfinance.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11430 created_by: 2043100004211 time: 2021-05-07 11:49:57 +0530, Hi Lavankumar T, During a check, we have found ... |
2,983 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, Request you to add blood group column also in the existing ireport viewer form. Regards Nidhi Shah Human Resources Axis Mutual Fund Cont... | 13,079 | 5 | 1 | Closed | Nidhi Shah | Ireporter created | Product | Service Request | null | Job Data | null | null | 2021-05-07T12:43:49+05:30 | 2021-05-22T16:50:34+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com | null | ramachandran.j@myadrenalin.com | null | null | Service Request | Hi Nidhi Shah, As per requested, we will check and add the Blood group in the employee details ireporter and confirm you. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As discussed, We have created the new ireporter as Employee Details-iReporter and in that Blood Group can be taken. ... |
2,984 | Dear Madam , we are unable to do the final closer of the employee ID: 90410 it is showing an error that transaction is pending for approval. Regards, Sowmya | 13,080 | 5 | 3 | Closed | Sowmya | Below reported employee final closure form moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-05-07T12:59:27+05:30 | 2021-05-07T21:41:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported emp... |
2,985 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Client name is not showing in below mentioned employee appointment letter. [cid:image001.png@01D74329.0F7B06C0] From: ... | 13,081 | 5 | 1 | Closed | Manoj Tiwari | no issue in letter recreation | Product | Clarification | null | Letter Request | null | null | 2021-05-07T13:40:52+05:30 | 2021-05-22T18:49:26+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | archana.guhagarkar@nbhcindia.com, supulaxmi.konar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com | null | null | Clarification | Hi Manoj Tiwari, We will connect with you to check on this further. Thanks, Sumithra., Hi Manoj Tiwari, We have tried recreating the letter and the letter is getting recreated. Please let us know what is the exact issue faced from your end or what do you mean by client name. Based on your input, we will check... |
2,986 | Dear Madam, we are unable to do the final closer of the employee it is seen an error transaction is pending for approval. EM ID: 101778. Regards, Sowmya | 13,082 | 5 | 3 | Closed | Sowmya | below reported employee final closure form moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-05-07T13:52:41+05:30 | 2021-05-07T21:39:11+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported ... |
2,987 | Dear Jay, As discussed, We are trying to process GCML_FULL1 pay group but it processed 81% only. I have tried 3 times but every time it stopped at 81%. Kindly do the needful as i have to share the detail of TDS by 3P.M. today. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Glob... | 13,083 | 5 | 1 | Closed | Anoopsingh | Some of component formula are null | Product | Data Correction | null | Salary | null | null | 2021-05-07T14:04:15+05:30 | 2021-05-22T22:49:03+05:30 | neerajbhardwaj@globecapital.com, jayakrishnan.n@myadrenalin.com | neerajbhardwaj@globecapital.com | jayakrishnan.n@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, Post analysis we understoood that for the new pay groyp some of the component formulas are null and hence the error. As discussed the same has been corrected and you are able to process the pay process now. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Supp... |
2,988 | Dear Team, We are not able to access SSRS report on live as well as UAT, Please do the needful urgently Regards, *Swati Tendulkar* Human Resources India Infoline Group *|*Road No. 16 V *|*Plot No. B-23 *|* MIDC Thane Industrial Estate *| *Wagle Estate, Thane- 400 604 Phone: +91 22 41035085* |* IP: 615085 ... | 13,084 | 5 | 1 | Closed | Swati Tendulkar | SSRS should in started status in the DB server. | Product | Configuration | null | Master Reports | null | null | 2021-05-07T14:12:23+05:30 | 2021-05-26T21:49:49+05:30 | null | null | null | null | null | Clarification | Hi Swati Tendulkar, Please confirm on the exact SSRS report which you are trying to generate and also share with us the error snap to check on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, *Live :* [image: image.png] *U**AT:* [image: image.png] [image: image.png] Regards, *Swati Te... |
2,989 | In Claims Requisition, Car, Guest & Books amount which is raised & approved in April-21 related to FY 20-21 but system is showing amount utilised from FY 21-22. Ex-012380-Biju Sebastian, same is applicable for other cases too. Please correct for all cases. | 13,085 | 5 | 3 | Closed | Ekta | created on change for the last year claims | Product | Service Request | null | Claims & Reimbursement | null | null | 2021-05-07T14:35:33+05:30 | 2021-05-12T12:12:34+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, As per your request, we have updated the created date as '31-mar-2021' for the claims records which w... |
2,990 | Need rights report of adrenalin. Please help.to provide updated report asap. | 13,086 | 5 | 4 | Closed | Ekta | provided the report | Product | Clarification | null | Application Access Management | null | null | 2021-05-07T14:37:26+05:30 | 2021-06-01T18:59:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13085, Hi Ekta, The information provided in the ticket is insufficient. We will initiate a call and update the s... |
2,991 | Dear Team, Kindly check, ECN IBL33118, has submitted his Self Appraisal report and is pending with level 2 now. but level 2 is unable to view the details entered by Level 1 . Kindly assist in checking the disconnect. Regards, Chaitali | 13,087 | 5 | 3 | Closed | Rinoy Sebastin | done clean up | Product | Data Correction | null | Goal Management | null | null | 2021-05-07T15:34:51+05:30 | 2021-05-25T14:48:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Please provide us few minutes, we will call you and discuss with you on the concern raised on... |
2,992 | Goal summary report to every reporting manager and HOD for his team | 13,088 | 5 | 3 | Closed | Minal Ambre | Clarification. | Product | Clarification | null | Goal Management | null | null | 2021-05-07T15:56:45+05:30 | 2021-05-25T16:49:52+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Minal, We understand that you want to give Goal summary report access to reporting manager and HOD. We will... |
2,993 | Dear team, Only 10 employees are displayed in "resignation pullback" form in my login. Please check my mapping and let me know the issue. Ecode : 33033 | 13,089 | 5 | 3 | Closed | Mahesh R | suggested to add the hr fac in aes admin role. | Product | Configuration | null | Separation Management | null | null | 2021-05-07T15:59:11+05:30 | 2021-05-13T12:23:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raveena Ramakrishnan, In the 'Adrenalin configuration editor', the Allow_role configuration is only mapped to t... |
2,994 | dear Madam, we are unable to do final closer as it is giving a remark as transaction is pending for approval. EM ID: 105288, 105332 Regards, Sowmya | 13,090 | 5 | 3 | Closed | Sowmya | below reported employee final closure form moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Employee Information | null | null | 2021-05-07T15:59:48+05:30 | 2021-05-07T21:38:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13082, Hi Sowmya, We have checked, below rep... |
2,995 | Goal setting window to be opened on the date of joining | 13,091 | 5 | 3 | Closed | Minal Ambre | Clarification. | Product | Clarification | null | Goal Management | null | null | 2021-05-07T16:01:08+05:30 | 2021-05-22T21:48:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Minal, We understand that you want to open goal setting on Date of joining. We will check and update you on... |
2,996 | Dear Team, Please resolve below open ticket on top priority. Sr No. Ticket no 1 13052<https://myadrenalincare.freshdesk.com/support/tickets/13052> 2 13042<https://myadrenalincare.freshdesk.com/support/tickets/13042> 3 13019<https://myadrenalincare.freshdesk.com/support/tickets/13019> 4 12984<https://myad... | 13,092 | 5 | 1 | Closed | Pratap Singh | Ticket | Product | Clarification | null | Performance Appraisal | null | null | 2021-05-07T17:21:00+05:30 | 2021-05-26T19:52:00+05:30 | aishwary.singh@myadrenalin.com, harpreet.k@myadrenalin.com, arup.c@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | aishwary.singh@myadrenalin.com, harpreet.k@myadrenalin.com, arup.c@myadrenalin.com, vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | vikas.jaitly@pnbhousing.com, surendra.kumar@pnbhousing.com | null | null | Service Request | Hi Pratap Singh, We will check the below open tickets on prioirty and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M: +91 9994181181, D... |
2,997 | Dear Concern, we have error of loan skip scheduler of one employee. kindly find attached error. | 13,093 | 5 | 3 | Closed | Yugandhara Chavan | Data was available in the wfs_pa_loan_scheduler_skip table we have removed the same | Product | Service Request | null | Loans | null | null | 2021-05-07T17:38:30+05:30 | 2021-05-25T10:49:39+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Yugandhara Chavan, As discussed we will connect on Monday regarding this issue. Regards Prakash, Hi Yugandh... |
2,998 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, It has been noticed that the new joiner receives access of the Empower as soon as s/he fills details in onboarding page, even if the approval ... | 13,094 | 5 | 2 | Closed | Ritu Sharma | Change requested in On-boarding process | Product | Clarification | null | Employee Information | null | null | 2021-05-07T18:04:01+05:30 | 2021-06-15T11:49:25+05:30 | deepa.nair@npci.org.in, ask.adrenalin@myadrenalin.com, sagar.thakurdesai@npci.org.in, shweta.ghule@npci.org.in, gowtham.n@myadrenalin.com, shagufta.s@myadrenalin.com | deepa.nair@npci.org.in, ask.adrenalin@myadrenalin.com, sagar.thakurdesai@npci.org.in, shweta.ghule@npci.org.in, gowtham.n@myadrenalin.com, shagufta.s@myadrenalin.com | sagar.thakurdesai@npci.org.in, deepa.nair@npci.org.in, shweta.ghule@npci.org.in | null | null | Change Request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ++Gowtham Thanks & Regards, Shweta Ghule Singh Senior Associate HRIS [cid:image001.png@01D7436C.2CE43040] , Dear Ritu, The “Employee On-boarding” ... |
2,999 | Hi team, Two grids are created during the onboarding step of AQ020976 _ Anil Gunda, kindly help delete on grid. Thanks, Ansu Singh | 13,095 | 5 | 3 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-07T18:12:17+05:30 | 2021-05-25T18:49:56+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/746710... |
3,000 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We need to create two new leave types and also give credit to all employees. Below is the policy for your reference. Let us know if we can close... | 13,096 | 4 | 3 | Resolved | Rishi Ranka | Configured Leaves and provided Manual Credit | Product | Configuration | null | Absence | null | null | 2021-05-07T18:20:54+05:30 | 2021-05-12T23:10:27+05:30 | ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, wasim.khan@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com, rishi.ranka@groupm.com | wasim.khan@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com, rishi.ranka@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Please connect on below Link to assist in configuring the said new leave types in the system and provide the credit to employees. https://us02web.zoom.us/j/84567075729?pwd=MHBxdWpORW1pcGw5Q1VQUXNPTkhTdz09 Regards Wasim, Hi Wasim, I will share the connect by 2 pm. Thanks & Regards, Rishi ... |
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