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3,001 | Hi, The confirmation date of few employees are not updated in the system due to which they are missing in employee eligibility report. Request you to do the needful. Regards, Pinkiiy Raval | 13,097 | 5 | 3 | Closed | Vaishali Raut | confirmation date update | Product | Data Correction | null | Performance Management | null | null | 2021-05-07T18:30:44+05:30 | 2021-05-20T13:22:16+05:30 | vaishali.raut@medusind.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, As informed over the call, for the 46 employees who's confirmation date is not available we have updat... |
3,002 | Hi, wrong annexure coming in offer letter, kindly look into it and fix it on priority. | 13,098 | 5 | 4 | Closed | Vasudev Tyagi | We have done the changes in [HRPAY_CTC_COMP_LIST_CHECK_FN] . Now the Annexure 1 is generating correctly | Product | Data Correction | null | Offer Management | null | null | 2021-05-07T19:26:28+05:30 | 2021-05-25T10:49:39+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We have done the changes. Now the Annexure 1 is generating correctly and the same has been confir... |
3,003 | Dear Veera, As discussed, PFA offer letter for your reference and pls fix the error. Thanks & Regards, Vasudev Tyagi | Manager - Human Resource Religare Finvest Limited | 1st Floor, Tower A, Prius Global, Plot No. A-3, A-4, A-5, Sector - 125, Noida, Uttar Pradesh - 201301 From: Priyanka Tiwari Sent: 07 May... | 13,099 | 5 | 1 | Closed | Vasudev Tyagi | We have done the changes in [HRPAY_CTC_COMP_LIST_CHECK_FN] . Now the Annexure 1 is generating correctly | Product | Data Correction | null | Offer Management | null | null | 2021-05-07T19:39:01+05:30 | 2021-05-25T10:49:40+05:30 | alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | alexander.c@myadrenalin.com | null | null | Clarification | Hi Vasudev Tyagi, We have done the changes. Now the Annexure 1 is generating correctly and the same has been confirmed from your end. Regards, Veerapandian R |
3,004 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Goals are uploaded and approved but in self appraisal it is only showing 30% goals. [cid:image001.png@01D7437C.7938CBD0] [cid:image0... | 13,100 | 5 | 1 | Closed | Sandeep Thungaturthy | Data correction | Customization | Service Request | null | Goal Management | null | null | 2021-05-07T20:06:46+05:30 | 2021-05-25T18:49:57+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, shishira.c101498@exidelife.in | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Service Request | Hi Sandeep Thungaturthy, We will share the connection to check the Goals that are uploaded and approved but in self appraisal it is only showing 30% goals. Also please check in the Goal setting form whether the uploaded goals are reflecting. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th ... |
3,005 | Dear Madam, EM ID: 101773, 99720,83642,76965, above employees location is changed automatically. EX: em ID 101773 is transferred from Saraswathipuram to TIRUMALKUDALNARSIPURA on 6th Jan 21. but now he is viewing in Saraswathipuram.. please check and confirm where the changes are done. Regards, Sowmya | 13,101 | 5 | 3 | Closed | Sowmya | reassign reporters transaction has been done before transfer request approval. Due to that location details are not updated for future records. Now we have corrected the same. | Product | Service Request | null | Employee Movement | null | null | 2021-05-07T22:17:48+05:30 | 2021-05-25T11:57:14+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, reassign reporters... |
3,006 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, Herewith attached employee list that unable to login to the system even after uploading the login ID. Could you kindly check on this. ... | 13,102 | 5 | 1 | Closed | Nuwan Dissanayake | Data correction | Product | Service Request | null | Security | null | null | 2021-05-08T09:48:57+05:30 | 2021-05-25T12:50:03+05:30 | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, thushara@transmaldivian.com | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, thushara@transmaldivian.com | balakumaran.v@myadrenalin.com, thushara@transmaldivian.com | null | null | Service Request | Hi Nuwan Dissanayake, Good Morning. We understand that the below attached employees cannot login to the system and please provide us sometime we will analyze and update you. Thanks in Advance. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Pl... |
3,007 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Dhivya, In process of uploading the attached file, I get this Server error message, could you kindly advise me on the same [cid:image001.png@... | 13,103 | 5 | 1 | Closed | Nuwan Dissanayake | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-08T12:58:58+05:30 | 2021-05-25T10:49:40+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | Service Request | Hi Nuwan Dissanayake, Good Morning. We will analyze the attached uploaded Employee Basic Information excel in the data upload form and please provide us sometime we will update you. Thanks in advance. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Ar... |
3,008 | I am unable to generate the report of FY 20-21 Clock in clock out report and Attendance Regularization report. While downloading the same error was accrued attaching the error file. | 13,104 | 5 | 3 | Closed | Rajendra Pant | click on multiple page and generate the report | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-08T15:23:46+05:30 | 2021-05-27T09:54:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Please connect to the below link https://fastsupport.gotoassist.com/ Key:337144490 |
3,009 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Gowtham, As per the leave policy, workflow for leave module is configured as below: Sanctioning Authority For Band Level B2 and below : L1- Immed... | 13,105 | 5 | 1 | Closed | Shweta Ghule Shankarrao | removed the unknown user code from workflow sp | Product | Patch Deployment | Admin Module | Workflow | null | null | 2021-05-08T17:04:03+05:30 | 2021-08-17T08:49:43+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, deepa.nair@npci.org.in, sivakumar.m@myadrenalin.com, venkateswaran.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, deepa.nair@npci.org.in, sivakumar.m@myadrenalin.com, venkateswaran.c@myadrenalin.com | deepa.nair@npci.org.in, sivakumar.m@myadrenalin.com | null | null | Software Problem | Hi Shweta Ghule Shankarrao, We have checked the workflow configured and the leave data. we will check with our team further and will provide you an update on this. Thanks, Sumithra., Hi Sumithra, As discussed, please check how many employees are facing workflow issue. Thanks & Regards, Shweta Ghule Sing... |
3,010 | Dear adrenaline support, Could you please check the below employees adrenalin, after mapping manually from my end still they are unable to set their goals. 4881 5116 5044 5510 5418 They are all Hayati employees. Thank you regards, Mona [cid:image0a4d6f.PNG@c2f2df75.48bb8492]<http://www.abaninvest... | 13,106 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | goals enabled | Product | Service Request | null | Performance Management | null | null | 2021-05-09T10:38:36+05:30 | 2021-05-11T10:22:08+05:30 | saravanan.mani@myadrenalin.com, nivine.nasr@hayatihealth.com, iriene.johns@hayatihealth.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com, prameela.f@myadrenalin.com | saravanan.mani@myadrenalin.com, nivine.nasr@hayatihealth.com, iriene.johns@hayatihealth.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com, prameela.f@myadrenalin.com | nivine.nasr@hayatihealth.com, iriene.johns@hayatihealth.com, kritika.kumar@abaninvestment.com | null | null | Service Request | ????Hi Mona, As mentioned already employees will be added to Self Service automatically for form access. But only When the employee's Position is correctly mapped in KPI form, the employee can able to submit the form. We have mapped the below employees positions to KPI now. Please check and confirm. Best R... |
3,011 | Dear Madam, EM ID: 91851 final close is already done but his transaction is seen as pending. please do the needful. Regards, Sowmya | 13,107 | 5 | 3 | Closed | Sowmya | below reported employee final closure form moved to fail. Due to time out expired. Now we have reprocessed the same. | Product | Clarification | null | Separation Management | null | null | 2021-05-09T12:18:45+05:30 | 2021-05-10T11:49:00+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, below reported e... |
3,012 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Adrenalin, Good day ! 0300108383 ^ MA. KRISTEL CAMILLE CANALE - reported an issue that she has a pending for approval in the work tracker for h... | 13,108 | 5 | 1 | Closed | McD HCMS | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-09T12:32:21+05:30 | 2021-05-25T08:48:05+05:30 | ask.adrenalin@myadrenalin.com, liza.lacdan@ph.mcd.com, mcd.hcms@ph.mcd.com | ask.adrenalin@myadrenalin.com, liza.lacdan@ph.mcd.com, mcd.hcms@ph.mcd.com | liza.lacdan@ph.mcd.com | null | null | Clarification | Hi McD HCMS, Transaction is pending under "0100001895 " and we can view employee Leave transaction ( VL - Vacation Leave) from 2021-06-14 00:00:00.000 to 2021-06-18 00:00:00.000. Refer the screen shot below. Please let me know if there is any concern related to this transaction. Thanks an... |
3,013 | Dear Helpdesk/Saravanan, Please see below column highlighted in yellow, which auto generated confirmation is not showing. May you please advise us if we missed any steps or what is the issue. Shaula is always facing this issues. Appreciate you feedback at the earliest. Thank you. Regards, Mona [cid:... | 13,109 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | Confirmation clarification | Product | Clarification | null | Job Data | null | null | 2021-05-09T13:12:37+05:30 | 2021-06-08T10:49:54+05:30 | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, monaliza.perez@abaninvestment.com, shaula.murcia@abaninvestment.com | saravanan.mani@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, monaliza.perez@abaninvestment.com, shaula.murcia@abaninvestment.com | amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com | null | null | Clarification | Hi Mona, On checking the shared employees data, we found that all of them were Confirmed already. Confirmation approval is done by Reporting manager, GM and CONF REC. Please let us know for any clarification. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Li... |
3,014 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan-can you please map the following staff to KPIs. They are unable to set their goals. Regards, Amit Sangha [cid:image4d17cc.PNG@... | 13,110 | 5 | 1 | Closed | Amit Sangha | goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-09T13:22:54+05:30 | 2021-05-09T13:49:42+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com, manuel@phs.ae, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com, manuel@phs.ae, amit.sangha@abaninvestment.com | kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com, manuel@phs.ae | null | null | Service Request | Hi Amit, Below employees goal setting has been enabled. Kindly check and let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Che... |
3,015 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I'm unable to change the date in Employee Movement Module for following employee, 12504 - Ayushi Ralli Kind Regards, Nuwan ... | 13,111 | 5 | 1 | Closed | Nuwan Dissanayake | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-09T13:52:28+05:30 | 2021-06-01T14:50:33+05:30 | dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com | dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | Clarification | Hi Nuwan Dissanayake, Good Morning. Post Analysis, we have verified in the "Employee Movement" form and the Transaction date & Effective date can be changed in the form. Attached the screenshot for your reference and please provide us the feedback which date column in the "Employee Movement" form cannot be cha... |
3,016 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please reactivate the following employee in system, 12104 - Mohamed Rikzan New DOJ - 25th April 2021 Kind Regards, Nuwan... | 13,112 | 5 | 1 | Closed | Nuwan Dissanayake | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-09T13:55:12+05:30 | 2021-05-25T12:50:03+05:30 | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | balakumaran.v@myadrenalin.com | null | null | Service Request | Hi Nuwan Dissanayake, Good Morning. We have shared the mail with the IT team to get the access of Production server for reactivating the below employee, 12104 – Mohamed Rikzan New DOJ – 25th April 2021 Please provide us sometime we will update you once the employee is reactivated. Thanks & Regards, I... |
3,017 | Why I received new Adrenaline Account, my account is working already. NIVINE NASR Operations & Client Relations Manager Hayati Health Center Mob: +971 55 5567310 [cid:image28122c.PNG@3f9a6d24.469029dc]<http://www.abaninvestment.com> A Ghobash Group Company [Instagram]<http://> [cid:image415dbb.P... | 13,113 | 5 | 1 | Closed | Nivine Nasr | User has requested about a activation mail notification. | Geo Product | Service Request | null | Application Access Management | null | null | 2021-05-09T14:27:25+05:30 | 2021-05-11T13:42:24+05:30 | null | null | null | null | null | Clarification | Hi Nivine Nasr, This is mail regard to Adrnalin Support help desk. Please ignore the activiation mail you received fromour mail ID. Regards, Venkateshwaran Manager - Adrenalin Support |
3,018 | Dear Saravanan, Could you please assist to map the KPI’s for the employee 5522. Please this is urgent. Thanks Regards, Mona [cid:image1113a8.PNG@0f2e84e5.438e8256]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image09e881.PNG@c9ac7ef0.41bfc3ff]<https://www.linke... | 13,114 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | Goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-09T15:41:30+05:30 | 2021-05-09T17:47:07+05:30 | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com | saravanan.mani@myadrenalin.com, kritika.kumar@abaninvestment.com, monaliza.perez@abaninvestment.com | kritika.kumar@abaninvestment.com | null | null | Service Request | Hi Mona, We have enabled the below employee goal setting. Please check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email... |
3,019 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Mona/Saravanan-please assist. Dear Saravanan-mapping of new employees is a recurring issues resulting in frustration for new staff as they are una... | 13,115 | 5 | 1 | Closed | Amit Sangha | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-09T15:58:25+05:30 | 2021-05-11T18:43:19+05:30 | monaliza.perez@abaninvestment.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, shaula.murcia@abaninvestment.com, nidheesh.k@myadrenalin.com | monaliza.perez@abaninvestment.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, shaula.murcia@abaninvestment.com, nidheesh.k@myadrenalin.com | ask.adrenalin@myadrenalin.com, shaula.murcia@abaninvestment.com, nidheesh.k@myadrenalin.com | null | null | Clarification | Hi Amit, As already clarified with Ms. Mona, there are no multiple checks, It only needs to select the 'map to default group' check box on the Employee Creation page, the system will automatically add the respective employee in all Self Service groups. Regards, Saravanan. SM Product Support Adrenalin eSystems... |
3,020 | Dear Saravanan, Could you please map KPI’s for the below {Pyramids) employees; would appreciate your help. Thanks Regards, Mona [cid:imagea71995.PNG@d5931b01.4aa6aa94]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Operating Companies [cid:image347f96.PNG@5c156b72.47a8a5ac]<https://www.l... | 13,116 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | Goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-09T16:05:16+05:30 | 2021-05-11T10:23:06+05:30 | saravanan.mani@myadrenalin.com, viktoria.polyanskaya@abaninvestment.com, kritika.kumar@abaninvestment.com, asha.kanoujiya@hayatihealth.com, monaliza.perez@abaninvestment.com, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, viktoria.polyanskaya@abaninvestment.com, kritika.kumar@abaninvestment.com, asha.kanoujiya@hayatihealth.com, monaliza.perez@abaninvestment.com, amit.sangha@abaninvestment.com | viktoria.polyanskaya@abaninvestment.com, kritika.kumar@abaninvestment.com, asha.kanoujiya@hayatihealth.com | null | null | Service Request | Hi Mona, We have enabled the KPI for share employees position. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai - 600130. ... |
3,021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist. Regards, Amit Sangha [cid:image1ff5bd.PNG@9a0f4ca6.48935e0e]<http://www.abaninvestment.com> ABAN INVESTM... | 13,117 | 5 | 1 | Closed | Amit Sangha | Goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-09T16:44:19+05:30 | 2021-05-10T11:21:14+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, shaibu.vakkayil@makeen.ae, amit.sangha@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, shaibu.vakkayil@makeen.ae, amit.sangha@abaninvestment.com | kritika.kumar@abaninvestment.com, shaibu.vakkayil@makeen.ae | null | null | Service Request | ?Hi Amit, Based on your request we have enabled the KPI for below employee position. Kindly check and confirm. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri ... |
3,022 | Hi, team! Can you please run the back end scheduler for these employees for April 27, 2021: E06-392-4 E06-351-3 Thank you. | 13,118 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Executed the scheduler. | Product | Service Request | null | Absence | null | null | 2021-05-10T08:23:00+05:30 | 2021-05-10T09:04:18+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13037, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler via back-end for the mentioned em... |
3,023 | While adding new location from location master form all field have been updated but unable to update zip code which is a mandatory field. It is not taking any value. | 13,119 | 5 | 3 | Closed | Preyesh Correia | Entry not available in format table | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-05-10T09:35:26+05:30 | 2021-05-14T16:11:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, As reported query says, ZIP code is accepting in the location master, hence w... |
3,024 | Dear Team, Please check auto generate mail not sent from HRMS. status pending show. | 13,120 | 5 | 4 | Closed | Sandeep Jangid | SMTP port no. changed to 25 and did the SMTP configuration again, and mail started flowing. | Product | Clarification | null | Employee Information | null | null | 2021-05-10T09:45:21+05:30 | 2021-05-12T13:23:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, auto generate mail not sent from HRMS. status is displaying as Pendin... |
3,025 | Hi. Financial Year selection for 2021-2022 is not appearing in Tax Declaration module. | 13,121 | 5 | 4 | Closed | Vicky Shah | null | Product | null | null | Salary | null | null | 2021-05-10T10:55:00+05:30 | 2021-05-12T16:52:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, Please provide us few minutes, we will initiate the connectivity, analyze and update you. ... |
3,026 | Dear Team, Kindly check manage company policies tab not open, we need to circulate some policy and information to all employees | 13,122 | 5 | 3 | Closed | Sandeep Jangid | Employee Engagement | Product | Configuration | null | Employee Information | null | null | 2021-05-10T11:05:53+05:30 | 2021-05-12T13:33:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, manage company policies tab not open, we need to circulate some polic... |
3,027 | Required PMS Access to me User id :- 2000 | 13,123 | 5 | 3 | Closed | Pratap Singh | "User Group Mapping" form in the Group - Performance Alignment - Admin. | Product | Configuration | null | Setup HRMS | null | null | 2021-05-10T11:11:34+05:30 | 2021-05-10T18:25:20+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13033, Hi Pratap Singh, As per the request, we have added the User id :- 2000 in the "User Group Mapping" form i... |
3,028 | Dear Concern, We have issue regarding notice period of confirmed employees. It must be 30 days by default for all confirmed employees.and,for senior grade it should be 45 days. kindly do the needful | 13,124 | 5 | 3 | Closed | Yugandhara Chavan | Changed Position based value to Y in Adrenalin configuration editor. | Product | Configuration | null | Separation Management | null | null | 2021-05-10T11:21:34+05:30 | 2021-05-25T18:49:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara, We will share the connection shortly and help you on the same. Regards, Judhistira.M, H... |
3,029 | For update of Confirmation date of employee with multiple confirmation extenstion. Employee number is 210285 and confirmed date is April 21, 2021. | 13,125 | 5 | 2 | Closed | Lean Edgar L Sibulo | Service Request | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-10T11:24:33+05:30 | 2021-05-10T15:16:56+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lean Edgar L Sibulo, Update done as per request. Please check & confirm. Regards, Priyadharshini. K... |
3,030 | Hi, Team. I'm sorry for this. I'd like to request for a back end scheduler. This time, this is for employee E06-696-6 Thank you! | 13,126 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Scheduler executed | Product | Service Request | null | Absence | null | null | 2021-05-10T11:34:54+05:30 | 2021-05-11T05:23:27+05:30 | zigmort.ragudo@phoenix.com.ph | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler via back-end for the employee., Thank y... |
3,031 | Hi, team! I'd like to ask regarding how should an employee file a maternity leave without pay? | 13,127 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Clarifications provided and also requested for confirmation. | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-10T11:37:31+05:30 | 2021-05-27T10:49:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13126, Hi Zigmort Jelaver Ragudo, Kindly confirm whether the employee's will file for 'ML' or 'MLWP' leave type ... |
3,032 | Hi team, The below mentioned employee is facing internal system error Rajrupa Sarkar (AQ021034) Please look into it. Thanks Ansu Singh | 13,128 | 5 | 3 | Closed | Ansu Singh | issue in SP level | Customization | Patch Deployment | null | Customization | null | null | 2021-05-10T11:37:46+05:30 | 2021-05-25T12:50:04+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13095, Hi Ansu Singh, We have taken the connection and found that issue in code level. We have resolved the issu... |
3,033 | Hi, Forwarding the email of Ms. Desiree. Please see below and please keep us posted. Thank you. ------------------------ Hi Anish, Attached is the sample Excel file with OT computation For Fixed schedule For Flexi schedule See screenshot below. Thanks, Desiree | 13,129 | 5 | 3 | Closed | Doreen Quino | Confirm the mentioned scenario | Geo Product | Service Request | null | Payroll Setup | null | null | 2021-05-10T11:41:08+05:30 | 2021-05-25T11:57:14+05:30 | drarrojo@healthyoptions.com.ph, malou@healthyoptions.com.ph | drarrojo@healthyoptions.com.ph, malou@healthyoptions.com.ph | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, As per discussion over the previous ticket regarding, the "OT Hours Calculation Type" has been... |
3,034 | Hi, Please unconfirmed below employee settlement. HL26634 Best Regards Pradeepa C T Executive - Human Resources (Total Rewards - Payroll) M +91 6366426128 T +91 80 2237 8000 [cid:image94a881.JPG@4a8591de.4aa9b6f6]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Gr... | 13,130 | 5 | 1 | Closed | Pradeepa C T | we have unconfirmed the below-reported employee settlement. | Product | Service Request | null | Pay process | null | null | 2021-05-10T11:55:13+05:30 | 2021-05-25T11:57:15+05:30 | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | annappa.manjappa@himatsingka.com, srujana.m@myadrenalin.com | null | null | Service Request | Hi Pradeepa C T, As per your request, we have unconfirmed the below-reported employee settlement. REquest you to check and revert for any further clarifications. Regards, Srujana.M |
3,035 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Ram, We need to now de-activate PMS grievance for a while. Request you to take us through the process on how can be activated and deactivated. Re... | 13,131 | 5 | 1 | Closed | Nidhi Shah | Status modified to inactive | Product | Data Correction | null | Setup Adrenalin | null | null | 2021-05-10T11:55:29+05:30 | 2021-05-26T21:49:50+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, arpita.shirsat@axismf.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, arpita.shirsat@axismf.com | ramachandran.j@myadrenalin.com, arpita.shirsat@axismf.com | null | null | Clarification | Hi Nidhi Shah, We will check and let you know on the inactivating onf the help desk category : PMS grievances. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, We have made inactive the PMS grievance from the back end, please check and confirm Regards, Ramachandran J Adrenal... |
3,036 | Hi, Please disable all the INACTIVE shifts from drop down of Associate Creation and Associate Movement form. | 13,132 | 5 | 3 | Closed | Rashmi Deshpande | Inactivated shifts via back end. No front end option. | Product | Service Request | null | Setup HRMS | null | null | 2021-05-10T11:56:27+05:30 | 2021-05-10T14:10:15+05:30 | rashmi.deshpande@houseofanitadongre.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12884, Hi Rashmi, Please join the below Zoom link, https://us02web.zoom.us/j/88124561615?pwd=YjJPeGE4V0IzaU5... |
3,037 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, We are facing issue in position mapping form. PFB error and resolve ASAP. [cid:image001.jpg@01D74594.F6015DC0] Best Regards Harsha J... | 13,133 | 5 | 1 | Closed | Sonali | Provided the clarification | Product | Clarification | null | Manage Employees | null | null | 2021-05-10T12:09:39+05:30 | 2021-05-25T13:48:45+05:30 | ask.adrenalin@myadrenalin.com, pooja.bharadkar@bicworld.com, harshaj.service_provider@bicworld.com | ask.adrenalin@myadrenalin.com, pooja.bharadkar@bicworld.com | pooja.bharadkar@bicworld.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Harsha Though it gave contact administrator remark, now I can see position mapping in my workflow. Thanks. Best Regards, Pooja Bharadkar BIC ... |
3,038 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Gowtham, Pls reverse below forms immediately. EDP Username Revesals done Remarks ###### Dadaso Jagtap 900558 Open the form ###### Gowsig... | 13,134 | 5 | 3 | Closed | Gyanamayee Swain | Service request | Customization | Service Request | null | Performance Appraisal | null | null | 2021-05-10T12:15:30+05:30 | 2021-05-25T13:48:46+05:30 | ask.adrenalin@myadrenalin.com, astrid.lobo@godrejagrovet.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, astrid.lobo@godrejagrovet.com | astrid.lobo@godrejagrovet.com | null | null | Service Request | Hi Gyanamayee, Tried reaching you for the below cleanup activity. Please call back once you are available to provide access to the server. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, The forms for the bel... |
3,039 | Hi, I need your help to know why Pulkit is not getting resignation details for his approval through workflow for above captioned employees. As I have mapped 3 HR ids like Pulkit Mittal, Rishi Sharma and Gunjan Anand Ray but Pulkit Mittal is not getting the same in his workflow. Thanks & Regards, Vasudev Tyagi... | 13,135 | 5 | 1 | Closed | Vasudev Tyagi | As we checked the actors who were added in the Role RESIGL2 are H29742,63061,70032,58702, 58321 & 70029.
The transaction is pending with 58321 & 70029. The employee's(62082) parameters has been mapped to the actors hence the transaction is reflecting in these actors queue.
The employee's (62082) parame... | Product | Clarification | null | Separation | null | null | 2021-05-10T12:21:38+05:30 | 2021-05-25T13:48:46+05:30 | alexander.c@myadrenalin.com, veerapandian.r@myadrenalin.com | alexander.c@myadrenalin.com, veerapandian.r@myadrenalin.com | alexander.c@myadrenalin.com | null | null | Clarification | ++ Veera Please Look in to it. Thanks & Regards, Alexander Chandran, Product Support mailto:alexander.c@myadrenalin.com| M: +91.9952682168 | D: +91.44. 3024 7425 [cid:image001.jpg@01D5F879.B99F6520] [newlogo] www.myadrenalin.com<http://www.myadrenalin.com/> , Hi Vasudev Tyagi, As we checked the a... |
3,040 | Hi, Exemption of Leave encashment paid in settlement is not coming in TCS. | 13,136 | 5 | 3 | Closed | Rekesh Prasad | We have identified it as issue and
We have done the changes and now the Leave Encashment Exemption for the mentioned employee is reflecting in the Tax Computation. | Product | Data Correction | null | Tax | null | null | 2021-05-10T12:51:36+05:30 | 2021-05-26T19:52:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, We will check on the reported query and update you. Regards, Veerapandian R, Pls updat... |
3,041 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Judhi, I am not able to update below employees mobile no. in HRIS due to data is locked. Please refer attached screen shot and confirm. use... | 13,137 | 5 | 1 | Closed | Manoj Tiwari | Backend Update | Product | Data Correction | null | Employee Information | null | null | 2021-05-10T12:59:43+05:30 | 2021-05-25T16:49:53+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, archana.guhagarkar@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com, archana.guhagarkar@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com, archana.guhagarkar@nbhcindia.com | null | null | Software Problem | Hi Manoj, We understand that you are unable to update contact details of below employees. We will check and update you on the status shortly. Regards, Judhistira.M, Hi Manoj, As checked, duplicate transaction was available for below employees so we have corrected the same. Now you will be able to update ... |
3,042 | Please note that 09 May 2021 onward attendance calendar is not updated. It is showing blank. please check & update. Secondly please let me know how to close the ticket raised by me after query solution because in spite of closing the ticket from my end I was frequently getting mail for ticket closing. Regards/Pravee... | 13,138 | 5 | 3 | Closed | Praveen | provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-10T13:03:11+05:30 | 2021-05-10T15:32:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen, We will check the reported attendance not updated points and update the status to ... |
3,043 | Kindly check for the associate STM11300 password 123456, the associate is facing the issue of auto log out immediately after loging in.Kindly check and resolve. | 13,139 | 5 | 3 | Closed | Raksha Dayma | Space in the employee name | Product | Data Correction | null | Application Access Management | null | null | 2021-05-10T13:19:21+05:30 | 2021-05-25T13:48:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, During analysis, we observed that reported employee has double space in the name.Due to this... |
3,044 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, We would like to edit the text of "activity description" in "final closure" form in system. For RM activity and HR activity, please add "(whi... | 13,140 | 5 | 1 | Closed | Sonali | provided the clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-10T13:45:28+05:30 | 2021-05-26T11:48:19+05:30 | ask.adrenalin@myadrenalin.com, obaidur.khan@bicworld.com | ask.adrenalin@myadrenalin.com, obaidur.khan@bicworld.com | obaidur.khan@bicworld.com | null | null | Clarification | Hi Sonali, As per request, we will check with the below scenario and confirm from our end. Thanks and Regards Vijayakumar k, Hi Harsha, As per request, Kindly follow the below steps to add the description from your end, 1) KIndly Navigator "Activity master " Form, 2) To Select the activity n... |
3,045 | Requester and approver for covid leave are not receiving email notification but in tool it is getting updated. | 13,141 | 5 | 3 | Closed | Ishan | changed the leave type | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-10T13:53:10+05:30 | 2021-05-27T07:49:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12902, Hi Ishan, As discussed over the call,we have understood that when employee raises covid leave they ar... |
3,046 | Amar raise request in adrenalin, it gets updated in tool but email doesnt flow Pankaj, also when employee under amar raise leave request, mail does not go to amar. | 13,142 | 5 | 3 | Closed | Ishan | Bookmark failed so mails are not triggered | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-10T13:56:23+05:30 | 2021-05-12T13:47:17+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13141, Hi Ishan, As informed over the call, Mails are not getting triggered prooerly .we will check the query an... |
3,047 | Hi Ram, Please change the confirmation date to 01-04-2021 Ecode Name Old Grade Department Date of Joining Old Date of confirmation New Confirmation Date 231875 Shoeb Ansari E2 Equity Advisory 13-Jul-20 13-Apr-21 01-Apr-21 231897 Renjith K K E3 Equity ... | 13,143 | 5 | 2 | Closed | Kiran Sherigar | Confirmation initiated | Product | Service Request | null | Confirmation Management | null | null | 2021-05-10T14:09:03+05:30 | 2021-05-20T18:58:28+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kiran Sherigar, Kindly share with us the connection to change the Confirmation due date to 01-Apr-2021. Also ke... |
3,048 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We have got to know that attendance for Sunday has been marked as absent instead of weekly off. Please get the same rectified at the earlies... | 13,144 | 5 | 1 | Closed | Nidhi Shah | Weekly off scheduler executed | Product | Service Request | Attendance Management | Time and Attendance Management | null | null | 2021-05-10T14:18:45+05:30 | 2021-07-20T13:41:07+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, sunit.kharat@axismf.com, arpita.shirsat@axismf.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, sunit.kharat@axismf.com, arpita.shirsat@axismf.com | ramachandran.j@myadrenalin.com, sunit.kharat@axismf.com, arpita.shirsat@axismf.com | null | null | Service Request | Hi Nidhi Shah, As checked, we have executed the weekly off scheduler for the Sunday and now the weekly off is showing in the attendance calendar. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram, Yes the changes are reflecting. Thank you. Regards Nidhi Shah Human Resources Axis Mutual F... |
3,049 | Dear Team, Please check why South SBU head travel notification going to East email id. As per the configuration, This should be go to his RM. Emp id:- 4401345 Emp Name:- Ajit Vetha A | 13,145 | 5 | 3 | Closed | Prakash Jadhav | notification mail id is hardcoded directly. | Product | Clarification | null | Travel Expense | null | null | 2021-05-10T15:02:02+05:30 | 2021-05-25T15:48:47+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Prakash Jadhav, We have checked the case and found that the notification part is hard coded with the email id ... |
3,050 | Unable to self appraisal for Emp-NBHC03339 as it shows self appraisal not initiated. | 13,146 | 5 | 1 | Closed | Minal Ambre | Backend Update | Product | Data Correction | null | Performance Management | null | null | 2021-05-10T15:14:45+05:30 | 2021-05-25T16:49:53+05:30 | null | null | null | null | null | Software Problem | created_by: 2043097241383 time: 2021-05-10 09:44:45 UTC, Hi Minal, As checked, data problem was there for Emp-NBHC03339 so we have corrected the same. We tried to check how many such cases are there and this was the only case for such issue. Regards, Judhistira.M |
3,051 | HI, Please share upload reference template foor education details. Regard Aishwyraa | 13,147 | 4 | 1 | Resolved | Aishwarya KV | We have initiated the session over anydesk and corrected the upload template and verified it by uploading. It was uploading successfully and the same has been confirmed from your end.
As per your requirement we have created ireporter for college and degree master named "College Master Report" and "Degree Master Repo... | Product | Clarification | null | Employee Information | null | null | 2021-05-10T15:28:31+05:30 | 2021-05-10T16:18:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We have initiated the session over anydesk and corrected the upload template and verified it b... |
3,052 | Dear Judhi, Kindly give Clearance Reports rights to all RHR : NBHC03752 ^ Manoj Kumar Tiwari NBHC03439 ^ Kirtesh Kaushik NBHC03407 ^ Harish Ashok Bhosale Regards, Supulaxmi Konar Hr-Operation | 13,148 | 5 | 3 | Closed | Supulaxmi Konar | Clarification. | Product | Clarification | null | Job Data | null | null | 2021-05-10T15:44:44+05:30 | 2021-05-25T18:49:58+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We called you to guide you on this but your number was busy. Request you let us... |
3,053 | Below employees’ S1 is completed but isn’t reflecting in S2 (P0293) tray's E.Code Name S2 whose tray their PMS should move P1680 Sukanya Jon P0585 – Raj Kishor Garg P1654 Piyush Chhabra P0293 – Mukesh ... | 13,149 | 5 | 3 | Closed | Pratap Singh | Workflow | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-10T16:18:29+05:30 | 2021-05-27T11:12:18+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We will check the below employees’ S1 is completed but isn’t reflecting in S2 (P0293) tra... |
3,054 | Drop down is not appearing on P1833 ^ Neha Aggarwal self-appraisal form | 13,150 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-05-10T16:33:33+05:30 | 2021-05-11T15:18:55+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We understand that the Drop down is not appearing on P1833 ^ Neha Aggarwal self-appraisal... |
3,055 | Dear team, Please change the confirmation date in the confirmation letter of the employee. Ecode : 32942 COnfirmation date : 01 May 2021 | 13,151 | 5 | 3 | Closed | Mahesh R | provided the clarification | Product | Clarification | null | Confirmation Management | null | null | 2021-05-10T17:01:50+05:30 | 2021-05-13T12:24:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, For the reported employee not confirmed in the application. Only the extension trans... |
3,056 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Not able to update below employees mobile no. in HRIS. Please do the needful. Sr No Employee Name Employee ID Ldap ID Mob.... | 13,152 | 5 | 1 | Closed | Manoj Tiwari | Backend update. | Product | Data Correction | null | Employee Information | null | null | 2021-05-10T17:07:24+05:30 | 2021-05-25T17:49:53+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com | archana.guhagarkar@nbhcindia.com, jitendra.chaturvedi@nbhcindia.com, supulaxmi.konar@nbhcindia.com | null | null | Software Problem | Hi Manoj, Please find below updates: NBHC06196: There was a pending transaction for this employee hence it was showing Transaction is pending for approval in contact details form but same has been approved today. So now you will be able to update contact details. NBHC06197: As checked, duplicate transaction... |
3,057 | Dear Team, Kindly change Notice period Days of employee NBHC03511 ^ Amol Chandrakant Pawar as 60 days , i have done changes through employee movement but since he already raised resignation it is not reflecting in resignation form. Regards, Supulaxmi Konar Hr-Operation | 13,153 | 5 | 3 | Closed | Supulaxmi Konar | Backend Update. | Product | Service Request | null | Separation Management | null | null | 2021-05-10T17:36:51+05:30 | 2021-05-25T18:49:59+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As requested, Notice period has been changed to 60 days. Please check and confirm... |
3,058 | Hi Team, 1.Below user has done multiple entries for Past employment record only one record needs to be retained. Please delete other two entries for AQ020945 Shravan Pamu 2.Below user has made double entries for husband need to delete one of them. AQ020921 Chandana Kota Thanks, Ansu Singh | 13,154 | 5 | 2 | Closed | Ansu Singh | duplicate grids created | Product | Data Correction | null | Employee Information | null | null | 2021-05-10T17:46:00+05:30 | 2021-05-26T10:49:41+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, We have taken the connection and remove the duplicate entries of the grid and the same has been con... |
3,059 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, Can you please now investigate this on priority. Employee Creation is not going to L1 approver for approval and it is directly going to L2. ... | 13,155 | 5 | 1 | Closed | Sonali | Product issue | Product | Data Correction | null | Workflow | null | null | 2021-05-10T18:00:48+05:30 | 2021-05-26T17:53:12+05:30 | pooja.bharadkar@bicworld.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com, srujana.m@myadrenalin.com, vijayakumar.k@myadrenalin.com, ask.adrenalin@myadrenalin.com | pooja.bharadkar@bicworld.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com, srujana.m@myadrenalin.com | pooja.bharadkar@bicworld.com, obaidur.khan@bicworld.com, harshaj.service_provider@bicworld.com, srujana.m@myadrenalin.com | null | null | Software Problem | Hi Sonali, As discussed over the call, We will check the below concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, the below issue has been resolved in the product team, Now we have Moved the trans... |
3,060 | Dear Team, We would want the change the by default company email id “@idbifederal.com” to “@ageasfederal.com” in HR connect while creating emp code. Please help us change the email id in the system. Do connect with me incase of any queries. Regards, Kavita Kamath 9820044981 | 13,156 | 5 | 3 | Closed | Kavita Gaurav Kamath | Configuration | Product | Clarification | null | Setup HRMS | null | null | 2021-05-10T18:11:24+05:30 | 2021-05-25T17:49:53+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita, Please navigate to the form "Adrenalin Configuration Editor" and select the config name "EMAIL_FORMAT".... |
3,061 | Hi, The Manager are unable to see their Team Dashboard. Request you to do the needful. Best regards, Pinkiiy Raval | 13,157 | 5 | 3 | Closed | Vaishali Raut | form access not available | Product | Configuration | null | Job Structure | null | null | 2021-05-10T19:03:31+05:30 | 2021-05-20T13:21:32+05:30 | pinkiiy.raval@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Kindly join this session https://fastsupport.gotoassist.com/637943845, Hi Vaishali Raut, Kindly joi... |
3,062 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team In the weekly timesheet Project code details are not reflecting in the system. Thanks Balaji.Damodaran | Human Resources | Intell... | 13,158 | 4 | 1 | Resolved | Balaji Damodaran | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-10T19:26:54+05:30 | 2021-05-13T11:20:15+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com | dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | Software Problem | Hi Balaji Damodaran, We understand that the In the weekly timesheet Project code details are not reflecting in the system. Please provide us sometime we will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIP... |
3,063 | Hello Raghu, As discussed I have already configured Endearment Leave for eCI. Request you to run scheduler from backhand. Thanks. | 13,159 | 5 | 3 | Closed | Runal Soni | Leave Credit | Product | Configuration | null | Setup HRMS | null | null | 2021-05-10T19:37:50+05:30 | 2021-05-11T16:11:52+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Runal Soni - ECI, Request you to please share the Leave type for which the scheduler needs to b... |
3,064 | The employees P2782, P1288 & P3053 Goal submission issue cleanup. | 13,160 | 5 | 1 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-10T19:48:20+05:30 | 2021-05-10T19:48:20+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-05-10 14:18:20 UTC |
3,065 | Positions are not reflecting in Expression master 2340 | 13,161 | 5 | 1 | Closed | Sonam Bait | Clarification. | Product | Clarification | null | Calendar Setup | null | null | 2021-05-10T20:36:25+05:30 | 2021-05-21T10:49:13+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241383 time: 2021-05-10 15:06:25 UTC, Hi Sonam Bait, As discussed over the call, Template mapping is not done for Appraisal calendar NERL 2021-22 so positions are not reflecting in Expression master 2340. Hence please do the mapping in Template mapping. Positions will reflect once the mapping is don... |
3,066 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Check the LWD is not reflecting in Final closure correctly. Please check. Thanks & Regards, Rishi Ranka Director - Talent "Bay99 - A WPP Campus... | 13,162 | 5 | 3 | Closed | Rishi Ranka | Clarification. | Product | Clarification | null | Setup HRMS | null | null | 2021-05-10T22:19:54+05:30 | 2021-05-26T18:48:42+05:30 | george.dsouza@groupm.com, ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | george.dsouza@groupm.com, ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | george.dsouza@groupm.com, sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Noted on your query,we will schedule the activity and send link to analyze the reported concern and resolve the same by hrs Regards Wasim, Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern https://us02web.zoom.us/j/87892237478?pwd=NzU2Mk1NMVY3VUwvdkhjWGl... |
3,067 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have noticed that, below mentioned associate last working date is reflecting as 31-May-2020. Kindly check and rectify the error. EM... | 13,163 | 5 | 1 | Closed | Balaji Damodaran | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-05-10T22:39:35+05:30 | 2021-05-26T12:49:51+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, We understand that the below mentioned associate last working date is reflecting as 31-May-2020. Please provide the correct last working date so that we will update the same in the system. EMPLOYEE_ID EMPLOYEE_NAME Z5T Nischay Rana Thanks & Regards, Iswarya.S Adrenali... |
3,068 | Hello Team, Below mentioned employee applied leave in HRMS and approved by team leads but it is showing pending approval in HRMS. Emp. ID - Name (Leave Period : Leave Type) ECWAHM01553 - Rajvi Pandya (24-May-2021 to 28-May-2021 : PL-AH Below mentioned employee applied leave cancellation in HRMS and approved ... | 13,164 | 5 | 3 | Closed | Humayu Tandurwala | Failed transaction | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-11T02:37:19+05:30 | 2021-05-26T11:48:20+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As reported query says,Leaves are showing as "Pending" even after the approval of respective... |
3,069 | Kindly go through attached clearance form and change column No. 11 Payroll clearance “PL Encash able 33 days payable and salary advance recovery INR37611/-“ | 13,165 | 5 | 2 | Closed | Surendra Kumar | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-05-11T05:54:50+05:30 | 2021-05-13T12:21:23+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As per the request, we will check and update the clearance form and change column No. 11 Payr... |
3,070 | Hi, team! I'd like to request for another back end scheduler run for the following employees: 1. E34-154-01 - run scheduler from April 1 - 30 2. E34-488-1 - can we run the scheduler from April 1 - 30? She has filed AR on April 5-7, 13 and 17. Will this be an issue? | 13,166 | 5 | 1 | Closed | Zigmort Jelaver Ragudo | Scheduler Executed | Product | Service Request | null | Absence | null | null | 2021-05-11T05:55:49+05:30 | 2021-05-11T11:09:36+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13037, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler for the employee's on the given ... |
3,071 | Dear Team, I'm the midst of creating new employee. But somehow the pay group for Celcopon is doesn't appear. Kindly assist on this matter at soonest of time. Thanks, Liyana | 13,167 | 5 | 3 | Closed | Nur Liyana Binti Fadzilah @ Haris | Clarofocation | Product | Clarification | null | Salary | null | null | 2021-05-11T08:14:49+05:30 | 2021-05-11T12:03:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nur Liyana Binti Fadzilah @ Haris, Pay group will get load based on mapping in "Compensation Template" form. ... |
3,072 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Mobile issue is not getting resolved yet. Employees are getting invalid user name or password error. Regards Nidhi Shah Human Resources... | 13,168 | 5 | 1 | Closed | Nidhi Shah | Code changed | Product | Configuration | null | null | null | null | 2021-05-11T09:26:08+05:30 | 2021-06-16T12:48:22+05:30 | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com, sandip.bhalkar@myadrenalin.com, ravisankar.s@myadrenalin.com, hr@axismf.com | ramachandran.j@myadrenalin.com, ask.adrenalin@myadrenalin.com, arpita.shirsat@axismf.com | ramachandran.j@myadrenalin.com, arpita.shirsat@axismf.com | null | null | Clarification | Dear Nidhi, Yesterday morning we have this issue post deployed latest patches. Immediately we have rectified Yesterday itself. Please ask the employee now. We have tried your login through mobile which is working fine. Please ask the employee to check once again. If the same issue came then ask him to change h... |
3,073 | Confirm process could not be completed for Apr-2021. While trying system showed some message. There is no record for confirm process in Show all process form and May wage period is showing in confirm process. Please check | 13,169 | 5 | 4 | Closed | Jery Jose P | confirm process is not completed but wage period is changes so data correction have done to make. data as confirmd | Product | Data Correction | null | Pay process | null | null | 2021-05-11T11:07:18+05:30 | 2021-05-27T07:49:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jery Jose P, As per the query , W ehav eunderstood that Confirm process is not done completely but wage pe... |
3,074 | Hi, team! Can you please check why does the attendance (using biometrics) of employee E34-488-1 doesn't reflect in the attendance calendar? Also, I've notice that there is no TimeLogDeviceID in the employee movement I have entered '999' as TimeLogDeviceID and save the settings but when I check the e... | 13,170 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Clarifications Provided | Product | Service Request | null | Absence | null | null | 2021-05-11T11:15:37+05:30 | 2021-05-12T06:36:50+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13166, Hi Zigmort Jelaver Ragudo, 1). As per checking, the employee's attendance type is defined as Security Ca... |
3,075 | Hi team, Request you to clear Past employment details for AQ020920 ^ Shaik Huzair Thanks, Ansu Singh | 13,171 | 5 | 3 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-11T11:17:45+05:30 | 2021-05-27T11:49:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi team, Also On boarding step error for AQ020964 Gopinath Digambar Kankal 1.Under Past employment details... |
3,076 | Hello team, Attendance reminder emails are not being triggered to employees. Please check and confirm. Thanks, Varun | 13,172 | 5 | 4 | Closed | Sai Varun Ranga | Provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-11T12:03:19+05:30 | 2021-05-17T16:06:06+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and found that the attendance reminder is triggering properly.... |
3,077 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, This is to inform you that, 1st May & 2nd May 21 employee attendance showing absent. Please check whether it is scheduler run issue or so... | 13,173 | 5 | 3 | Closed | Nilesh Jaiswal | Executed schedulers from backend | Product | Service Request | null | Setup HRMS | null | null | 2021-05-11T12:39:00+05:30 | 2021-05-27T11:49:07+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com | null | null | Service Request | Dear Nilesh, Last 2-3 times also when the same was reported, we found that your IT had shut down & restarted server (Possibly for maintenance activity). And the same was informed to you. We will check this time as well and confirm on the same again. @Wasim, Please connect with Nilesh for Server access and con... |
3,078 | Please re-set goal of below mentioned employee : Mr. Naveen -15439 Best Regards Shreya Manager - Human Resources (Talent Management) M +91 7625018884 T +91 80 2237 8000 [cid:image48f1ae.JPG@73e0ec8b.4aa3e451]<https://himatsingka.com> Himatsingka Seide Limited 10/24 Kumara Krupa Road High Grounds, B... | 13,174 | 5 | 1 | Closed | Shreya | we have re-set the below-reported employee goals. | Product | Service Request | null | Goal Management | null | null | 2021-05-11T13:42:02+05:30 | 2021-05-26T15:48:33+05:30 | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | mahendrakumar.raut@himatsingka.com | null | null | Service Request | Hi Shreya, As per your request, we have re-set the below-reported employee goals. Request you to check and evert for any further clarifications. Regards, Srujana.M, Thanks Best Regards Shreya Manager - Human Resources (Talent Management) M +91 7625018884 T +91 80 2237 8000 [cid:image99acbe.JPG... |
3,079 | Hi, employee named - Francis Froilan Lopez with Employee Number - 0300030141. Cannot view the report - Employee Basic Info test Report. He should have access to this similar to other employees with same level. Employees of the same level and function was able to generate report except for him. Please see attached file ... | 13,175 | 5 | 2 | Closed | TAMMY JIMENEZ | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-11T14:01:54+05:30 | 2021-05-27T07:04:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi TAMMY JIMENEZ, We have tried from our end, Report is working from his login. Please validate the same. ... |
3,080 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Adrenalin Team, Operations Manager, Renelle Gamo - 0100001427 can see indirect reportees even if she just clicked the "Direct Reportees" in Clock... | 13,176 | 5 | 1 | Closed | TAMMY JIMENEZ | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-11T14:14:12+05:30 | 2021-05-26T15:48:35+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi TAMMY JIMENEZ, Please ask the employee to validate now. We have changed the configuration "FUNCTIONAL_REPORTEES_IN_SUMMARY" in Adrenalin Configuration Editor form. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
3,081 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls. check his weekly off not showing (09/05/2021) as below screen Regards Yatin 9924663883 YATINKUMAR JAYANTIBHAI PAREKH Somany Ceramics Limi... | 13,177 | 5 | 1 | Closed | Yatin | provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-11T14:18:44+05:30 | 2021-05-26T15:48:36+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | null |
3,082 | Hello, Approver is not able to act for approving the Petty cash expense_ Reimbursement Form Error is occurred as show below. | 13,178 | 5 | 3 | Closed | Jagadish | done the correction. | Product | Configuration | null | Pay process | null | null | 2021-05-11T14:19:07+05:30 | 2021-05-21T18:29:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jagadish, We will initiate the session and check on the above-reported concern please provide us a timeline., H... |
3,083 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Why Following three employees of Maharashtra state PT deducted Rs.300/- ? 707 900824 Vineet Singh Singh AGRA 18800.00 300.00 0.00 300.00 708 ... | 13,179 | 5 | 1 | Closed | Yatin | provided the clarification and suggested to change the PT formula | Product | Clarification | null | Tax | null | null | 2021-05-11T14:19:14+05:30 | 2021-05-29T20:49:17+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Yatin, We will check the reported PT deduction case and update the status to you., Hi Yatin, The reported 3 employees belong to the 'Maharashtra' PT location and their pay group is Kassar staff. Due to the incorrect PT location formula (same MAH2 slabs declared for both the Maharashtra PT locations), the 300... |
3,084 | Hi, team! May I know what happened upon running the absent scheduler for past date? Please advise. | 13,180 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | date format provided | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-11T14:34:00+05:30 | 2021-05-27T20:50:12+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please pass the Scheduler Parameter: as below provided. IT got success now in UAT.... |
3,085 | Hi, The Goal description is not visible in Employee self appraisal form. Please do the needful. best regards, Pinkiiy Raval | 13,181 | 5 | 3 | Closed | Vaishali Raut | since goals are changed after intiatiaon. to get the proper goals to employees we have e reintiatied the goals | Product | Data Correction | null | Performance Management | null | null | 2021-05-11T14:38:43+05:30 | 2021-05-20T13:20:20+05:30 | vaishali.raut@medusind.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, We have taken session adn working on this query.we will check the details and update you the status., Hi... |
3,086 | Dear Team, Enclosed Offer letter & Appointment letter here with as Annexure page is showing in correct. . Minimum Wages is mentioned . CTC PF Flag . TFC (Need to change as Cost to the company) . Leave encashment . Proper Format Kindly do the... | 13,182 | 5 | 1 | Closed | Anoopsingh | Clarification Provided | Product | Patch Deployment | null | Employee Information | null | null | 2021-05-11T14:56:01+05:30 | 2021-06-15T18:51:16+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, shikhashukla@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, shikhashukla@globecapital.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, shikhashukla@globecapital.com | null | null | Software Problem | Hi Anoopsingh, We understand that the Offer letter & Appointment letter here with as Annexure page is showing in correct. · Minimum Wages is mentioned · CTC PF Flag · TFC (Need to change as Cost to the company) · Leave encashment · Proper Format Please provide us som... |
3,087 | Dear Team We have added one new employee but due to some reason before approval Pull Back Employee , now again we are process for Hiring of Employee , PAN available error showing , please resolve it , Attached screen short for reference | 13,183 | 5 | 3 | Closed | Mihir Adeshara | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-11T14:57:35+05:30 | 2021-06-04T20:50:44+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mihir Adeshara, As reported query says, alert message on the employee creation page, hence we will get connect from our end and check the same and ... |
3,088 | Request to make the below transaction ref no field travel claims to unapproved status to rectify the end user mistake FLD_TEXP_403644 FLD_TEXP_403645 | 13,184 | 5 | 3 | Closed | Chittibabu M | Removed two transaction of travel field | Customization | Data Correction | null | Customization | null | null | 2021-05-11T14:59:22+05:30 | 2021-05-22T16:23:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the call, since the employees have raised the transaction mistakenly you wanted us to remov... |
3,089 | The PMS for FY 2020-21 has been rejected of Abhishek Agrawal (P0602) by S+2. However unable to change the same. As per the HRMS the details mentioned is as follows: This self-appraisal form has been approved. To check your S+1 and S+2 Ratings and Remarks Please refer Self-Appraisal (Mid Year/Annual Report) into R... | 13,185 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-11T15:16:46+05:30 | 2021-05-26T18:48:43+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the PMS for FY 2020-21 has been rejected of Abhishek Agrawal (P0602) by ... |
3,090 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team The below mentioned associate have updated his wife name in the system. But the details is not reflecting in the Nomination scheme page. Ki... | 13,186 | 5 | 1 | Closed | Balaji Damodaran | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-11T15:25:47+05:30 | 2021-05-28T11:50:18+05:30 | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | balaji.damodaran@intellectdesign.com | null | null | Service Request | Hi Balaji Damodaran, As discussed over call, the Employee - 21V (Suraj Ravindranath Patra ) updated his wife name in the system. But the details is not reflecting in the Nomination scheme page. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Lev... |
3,091 | Hi, Attachment not visible on Paternity leave request of Pushpendra Singh ( C134446) | 13,187 | 5 | 2 | Closed | Esha Patil Padwal | patch | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | 2021-05-11T15:31:26+05:30 | 2021-05-22T12:35:08+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, As reported query says, attachment in the leave request form is not visible in the approval... |
3,092 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, We have set an auto email ( LSA - long service award ) where email goes to a particular employee who completes his/her 5,10,15,20,25 and 30 ... | 13,188 | 5 | 3 | Closed | Jatinder Kumar Sharma | clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-11T16:01:42+05:30 | 2021-05-27T09:54:43+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, alexander.c@myadrenalin.com | null | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please check and confirm. On Tue, May 11, 2021 at 4:01 PM Jatinder Kumar Sharma < sharma.jatinder@religare.com> wrote: > > Hi Moosa, ... |
3,093 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please refer the mail from new joinee who is facing below issues. Also, looking at the screenshot below it indicates the form details have ... | 13,189 | 5 | 1 | Closed | Nidhi Shah | contract type updated | Customization | Data Correction | Employee Creation | Employee Information | null | null | 2021-05-11T17:51:16+05:30 | 2021-07-20T15:09:12+05:30 | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, ravisankar.s@myadrenalin.com, sarkar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com, hr@axismf.com | ask.adrenalin@myadrenalin.com, ramachandran.j@myadrenalin.com, ravisankar.s@myadrenalin.com, sarkar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com, hr@axismf.com | ramachandran.j@myadrenalin.com, ravisankar.s@myadrenalin.com, sarkar.s@myadrenalin.com, sandip.bhalkar@myadrenalin.com, hr@axismf.com | null | null | Clarification | Hi Nidhi Shah, Please check the On-boarding Admin Setup and On-boarding mandatory columns and map the required forms as Mandatory as per the employee category and then inform employee to complete the On-boarding . Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram, If you see here contact detai... |
3,094 | Final Closure parallel approval not happening for employees as it is getting stuck in same level approvers | 13,190 | 5 | 3 | Closed | Rishi Ranka | Routing Configurator set for final closure as Minimum approval required as 0 | Product | Configuration | null | Setup HRMS | null | null | 2021-05-11T18:34:42+05:30 | 2021-05-26T18:48:44+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241120 time: 2021-05-11 13:04:43 UTC, Hi Rishi Ranka, In Manage Role player form , for 'Payroll Final closure' role Raju Said was mapped on 08 Apr 2021 , and from then onwards,as per Routing configuration,What ever Final closure was raised were triggered to both Approvers in Role 'George' and 'Raju'... |
3,095 | Please check finance recovery is showing in reopen settlement in May 21. Finance recovery has already been recovered while F&F in April 21. Employee Code - 106739 Employee Name - Partha Barua | 13,191 | 5 | 3 | Closed | Preyesh Correia | We have done the adjustment | Product | Service Request | null | Salary | null | null | 2021-05-11T18:46:22+05:30 | 2021-05-14T16:12:08+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that Finance recovery showing in th... |
3,096 | Hi Team, Please let me know the status of the letter generator of Increment as I'm facing CTC breakup issues while generating the increment letter.. Please check and resolve ASAP.. *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* -- This email message is for the sole use of the... | 13,192 | 5 | 1 | Closed | Thokala Umamaheswar Rao | done by implementation | Product | Configuration | null | Job Data | null | null | 2021-05-11T19:13:39+05:30 | 2021-05-12T17:10:35+05:30 | jisha.aravind@myadrenalin.com | null | jisha.aravind@myadrenalin.com | null | null | Clarification | Dear Uma Hope you have raised a ticket in Fresh desk .. Warm Regards Jisha , Yes Jisha, It's the same... *Thanks and Regards,* *Umamaheswar Rao* *HRG, ROS* *Hyderabad, India.* On Tue, May 11, 2021 at 7:15 PM Jisha Aravind <Jisha.Aravind@myadrenalin.com> wrote: > Dear Uma > > > >... |
3,097 | Dear Team, We are getting below error while doing PAY PROCESS CONFIRM for April-2021. Please look into it and do the needful correction for the same. Thanks & Regards, Yogesh Gupta Sr. Manager- HR & L&D SMC Group of Companies Landline: 011 - 30111000, Extn. 875... | 13,193 | 5 | 3 | Closed | Yogesh Gupta | tax mismatch error while confirm pay process
CONPRO_CONFIRMPAYPROCESS_SP | Product | Patch Deployment | null | Pay process | null | null | 2021-05-11T19:23:04+05:30 | 2021-05-27T10:39:55+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Software Problem | Hi Yogesh Gupta, As discussed, we taken the session and working on the reported query, will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, For the reported query, we have analyzed and observed the TAX DATA not moved to into the HISTORY transaction while processing the... |
3,098 | Hi Team 80 D exemption column not reflecting in form 16 summary 2020 21 , please check . | 13,194 | 5 | 3 | Closed | Shreyas Shridhar | The component code SEC80D --> Section name mapping wrongly instead of "Deduction from Gross Salary" hence it was not appeared in the Form16 summary.
We have mapped correct Section for the SEC80D.
| Product | Configuration | null | Tax | null | null | 2021-05-11T20:02:55+05:30 | 2021-05-14T18:40:58+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that 80D Exemption not reflecting in the form... |
3,099 | Dear team, Colleagues are not receiving the sign-in pop up please check. | 13,195 | 5 | 3 | Closed | Sheralyn Racheal Ireland | shift will not properly because of the server timings / so we have corrected that now | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-11T22:45:26+05:30 | 2021-05-27T11:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, As per the query, we have understood that for employees attendance singin pop up is k... |
3,100 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Test Email Regards, Jenna Poschor HR Associate Human Resources Department Toyota Financial Services Philippines Corporation 42/F, GT Tower Int... | 13,196 | 5 | 1 | Closed | Jenna Poschor | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-12T04:00:44+05:30 | 2021-05-17T08:58:38+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Jenna Poschor, We have received your requested, please continue to raise your request through Fresh Desk. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
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