Master_ID int64 1 3.7k | description stringlengths 1 79k ⌀ | display_id int64 10k 13.8k | status int64 4 5 | priority int64 1 4 | status_name stringclasses 2
values | requester_name stringclasses 290
values | cf_root_cause_analysis_rca stringlengths 2 855 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 14
values | cf_sub_modules stringclasses 77
values | cf_known_issue float64 | cf_fix_type float64 | created_at stringlengths 25 25 | updated_at stringlengths 25 25 | cc_emails stringlengths 17 566 ⌀ | reply_cc stringclasses 641
values | tkt_cc stringclasses 431
values | fwd_emails stringclasses 20
values | bcc_emails stringclasses 1
value | ticket_type stringclasses 5
values | Notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
3,101 | Hi, team! I'd like to request to run the back end scheduler for employee E34-744-0 for the period of May 1-15. Thank you! | 13,197 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-12T04:52:36+05:30 | 2021-05-15T12:09:19+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We have executed the scheduler, please validate. Thanks and Regards, De... |
3,102 | testing email | 13,198 | 5 | 1 | Closed | Charisse Jane Abad | clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-12T05:40:58+05:30 | 2021-05-19T14:36:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, We have received your requested, please continue to raise your request thro... |
3,103 | Hi, pls check these two cases: 1) Wrong or no undertime/tardiness computation 2) Day status showing different texts More details in the attached. | 13,199 | 5 | 2 | Closed | Mon Ferriols | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-12T07:18:12+05:30 | 2021-06-04T10:49:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.129 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma.Ramona.Ferriols, We working on the above reported concern we shall update you before EOD. Regard... |
3,104 | In the Employment Data Change form, if I tag the Status from Probationer to Confirmed, what effective date of confirmation will it follow? Will it refer to the confirmation date we input during Employee Creation? | 13,200 | 5 | 4 | Closed | Ellamae Regalario | clarification | Product | Clarification | null | Confirmation Management | null | null | 2021-05-12T07:33:37+05:30 | 2021-05-27T14:52:04+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ellamae Regalario, Kindly provide effective date as per employee confirmed date. ... |
3,105 | For checking of stuck leave queue for employee 211208, pending for approver 82093, and dated May 3, 2021. | 13,201 | 5 | 1 | Closed | Lean Edgar L Sibulo | Queued Transaction got cleared | Product | Data Correction | null | Workflow | null | null | 2021-05-12T08:16:43+05:30 | 2021-05-14T05:47:53+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lean Edgar L Sibulo, Can we connect via teams to clear the queue for the mentioned transaction., Hi Anish, L... |
3,106 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] -- Sharon S. Ang Systems Implementation Head Information & Communication Technology PRIMER GROUP OF COMPANIES Primer Star Center, 2282 L... | 13,202 | 5 | 1 | Closed | Sharon Ang | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-12T09:04:32+05:30 | 2021-05-21T13:16:49+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Sharon Ang, Thanks for raising ticket , please continue to raise ticket in Fresh desk. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
3,107 | Kindly change DOJ of QS2199938 from 17th May to 19th may2021 | 13,203 | 5 | 1 | Closed | Raksha Dayma | Change request | Product | Data Correction | null | Setup HRMS | null | null | 2021-05-12T09:32:57+05:30 | 2021-05-27T11:49:09+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, DOJ change required in the application for an employee hence we will proceed the changes and reve... |
3,108 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear team, Below employees have completed but the report says it is pending. Please look into it and resolve.. [cid:image001.png@01D74714... | 13,204 | 5 | 1 | Closed | Sandeep Thungaturthy | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-12T09:51:26+05:30 | 2021-05-27T18:52:24+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, shishira.c101498@exidelife.in | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com, shishira.c101498@exidelife.in | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Software Problem | Hi Sandeep Thungaturthy, we understand that the Below employees have completed but the report says it is pending. We will share the connection and we will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT ... |
3,109 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, The ask from the management is that all the forms which can be access on adrenalin Max desktop version, should be available on mobile applic... | 13,205 | 5 | 1 | Closed | Nidhi Shah | The web application and mobile application are different platforms. And most of the forms available in the web application will be available on Mobile app too | Product | Clarification | null | null | null | null | 2021-05-12T09:57:09+05:30 | 2021-05-28T17:52:34+05:30 | ask.adrenalin@myadrenalin.com, ravisankar.s@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, sandip.bhalkar@myadrenalin.com | null | ravisankar.s@myadrenalin.com, ramachandran.j@myadrenalin.com, gowtham.n@myadrenalin.com, sandip.bhalkar@myadrenalin.com | null | null | Clarification | Hi Nidhi Shah, As discussed, The web application and mobile application are different platforms. And most of the forms available in the web application will be available on Mobile app too. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As discussed, The web application and mobile app... |
3,110 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls change name elakhya to alakhya. Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E8... | 13,206 | 5 | 1 | Closed | Gyanamayee Swain | clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-12T09:58:31+05:30 | 2021-05-28T11:50:18+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, Name change of the employee can be done via "Employee Details" form. Please let us know if you are facing any challenges while doing the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@m... |
3,111 | Hi Support Team, UTCI0330 filed an AR for May 01, 2021, but the part of AR goes to previous days (April 31, 2021) which the employee filed a VL. The employee is present on a holiday (May 01, 2021) | 13,207 | 5 | 2 | Closed | Eric Fuertes | Changes updated | Product | Data Correction | null | Absence | null | null | 2021-05-12T09:58:36+05:30 | 2021-05-19T15:13:37+05:30 | eric.fuertes@primergrp.com | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We will check the same from our end and will update you on this., Hi Eric Fuertes, The AR has be... |
3,112 | Dear Ghulam /Dinesh, We would like to switch from the Year 2020-21 to 2021-22, at present 50 no of employee full and final Pending and Tax projection updating not done in software. Till year 2020-21 we updated 100 % in our OLD Payroll software. Since for the month of Apr-21 salary prepared in excel, because w... | 13,208 | 5 | 1 | Closed | Dhanashree Sawant | Financial year patch deployed | Product | Patch Deployment | null | Tax | null | null | 2021-05-12T10:21:13+05:30 | 2021-06-01T09:50:22+05:30 | avinash_khilari@gsenc.com | avinash_khilari@gsenc.com | null | null | null | Service Request | Hi Dhanashree Sawant, From the above description, we understood that the financial year needs to change. We are working on the same, we will keep you updated through the ticket portal. Regards Prakash, Dear Team, Requested to close all employee whoever shown in Settlement entry except below employee : ... |
3,113 | Dear Team, As per trail mail, The format of Tax Computation sheet (TCS)has been changed after the tax configuration for fy21-22 which had recently been done. Now TCS is showing only the "Gross Salary" without providing the breakup of its individual components e.g. Basic , HRA, Conveyance, Reimbursement, ... | 13,209 | 5 | 3 | Closed | Yogesh Gupta | the April Payroll has been processed from your end before the deployment of the FY 21-22 Patch, and after deployment the pay groups was confirmed for the april month pay process, hence the Tax data duplication occurred and the TCS was not reflected fine.
We have rolled back the confirmed pay groups and then the sa... | Product | Data Correction | null | Tax | null | null | 2021-05-12T10:51:33+05:30 | 2021-05-27T10:40:27+05:30 | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | moosa.m@myadrenalin.com, akhanna@smcindiaonline.com | akhanna@smcindiaonline.com | null | null | Software Problem | Hi Yogesh Gupta, As discussed, we will check on the TCS and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, As communicated over the call, post analyzing we have found that the April Payroll has been processed from your end before the deployment of the FY 21-22 Patch, and after ... |
3,114 | Dear Priya, Kindly assist to block the record resignation form viewed by staff. The form must be only view and edit by HR fac. | 13,210 | 5 | 2 | Closed | Thilagavathi a/p Kumaran | Clarification | Product | Clarification | null | Separation | null | null | 2021-05-12T10:54:04+05:30 | 2021-05-27T11:49:09+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Priya, Kindly help me to check on the below: 1.The notice period detected in the record re... |
3,115 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Currently system is not supporting PDF files while we are trying to upload documents for COL and SL leave type, please let us know how can we ... | 13,211 | 5 | 3 | Closed | Rishi Ranka | Added PDF Format in Support documents in Adrenalin Configuration editor | Product | Configuration | null | Setup HRMS | null | null | 2021-05-12T11:10:21+05:30 | 2021-05-27T18:52:25+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Rishi Ranka, We will connect through Zoom by 1500 HRS to check on why system is not accepting PDF format as supporting document, we will validate and assist on the same. Regards Wasim, Hi Wasim, Please share the link and close it we are getting lot of queries. Thanks & Regards, Rishi Ranka Director – T... |
3,116 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Wasim, As discussed, please check the Holiday calendar state wise whether Scheduler run or not. And i received employee mail his 21st April 2... | 13,212 | 5 | 3 | Closed | Nilesh Jaiswal | Backend scheduler execution | Product | Service Request | null | Setup HRMS | null | null | 2021-05-12T11:40:31+05:30 | 2021-05-27T12:51:58+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | gowtham.n@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com | null | null | Service Request | Hi Nilesh Jaiswal, With reference to our discussion,we have now executed the scheduler for 21st April for all location employee and the mentioned employee's calendar is now updated as holiday. Regards Wasim, Resolved Regards, Nilesh Jaiswal HR - Operation T: (+91) 022 – 23029200 Extn: 90... |
3,117 | Dear Team, C187522 Employee DOJ is 29th April. But 26 & 27 is showing as Absent. Please check and resolve. Regards Venkatesh .P | 13,213 | 5 | 3 | Closed | Venkatesh | Attendance cleared | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-12T11:45:38+05:30 | 2021-05-27T15:50:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12903, Hi Venkatesh, We will have a connection and check on the below reported query on showing absent before t... |
3,118 | OU of attached employee is showing different in employment details, Please check. | 13,214 | 5 | 3 | Closed | Ekta | suggested Business unit form | Product | Clarification | null | Organization Structure | null | null | 2021-05-12T12:02:24+05:30 | 2021-05-16T16:51:14+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13059, Hi Ekta, As per our standard product, In the employment details grid, the OU code will reflect and aft... |
3,119 | Hi Support team, in line with the ticket number. 330093, the Undertime report the calculation is still wrong. | 13,215 | 5 | 2 | Closed | Eric Fuertes | Closing this ticket, already pending in CSP | Geo Product | Configuration | null | Workflow | null | null | 2021-05-12T12:29:45+05:30 | 2021-05-12T13:16:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, The Fresh Desk is for ongoing ticket's and not for the pending tickets in CSP. The CSP portal wi... |
3,120 | hi, Please add another level of approval in the workflow for salary advance form. L1- Reporting manager l2-HR L3- VP & Head - HR (Only for M level employees and RL Corporate) Regards Aishwrya | 13,216 | 5 | 3 | Closed | Aishwarya KV | As we checked, There is no feasibility to enter the condition "Only for M level employees and RL Corporate" as it is not defined in the product. | Product | Clarification | null | Workflow | null | null | 2021-05-12T12:38:12+05:30 | 2021-05-28T15:53:23+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We tried to reach you over the call.But unfortunately call left unanswered. We need some clar... |
3,121 | One of our employee ID 0244 has raised a conveyance claim and the same had been approved by 0003 but he had not received any communication with approval slip in his mail. Please resolve the issue ASAP. | 13,217 | 5 | 4 | Closed | Tanuj Mukherjee | in workflow notification for approval is not set up | Product | Configuration | null | Claims & Reimbursement | null | null | 2021-05-12T12:51:48+05:30 | 2021-06-04T10:49:34+05:30 | palash@salarpuriagroup.biz, mamalaivasan.s@myadrenalin.com, sandip.p@myadrenalin.com, saileena@salarpuriagroup.biz | palash@salarpuriagroup.biz | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tanuj, We have analyzed the workflow definition from under the local conveyance form workflow mail conten... |
3,122 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, While employee creation in system for 890723 ^ SWATI JASORIA, her joining bonus was added in compensation structure by HOFAC user id. But I ... | 13,218 | 5 | 1 | Closed | Sonali | Bonus issue | Product | Clarification | null | Salary | null | null | 2021-05-12T13:22:54+05:30 | 2021-06-02T18:51:26+05:30 | ask.adrenalin@myadrenalin.com, obaidur.khan@bicworld.com | ask.adrenalin@myadrenalin.com | obaidur.khan@bicworld.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Vijay, It is not visible in "Salary Entry" form as well: [cid:image003.png@01D74735.3F841AE0] , Hi Sonali, As discussed over the call, We wil... |
3,123 | Dear Team, Kindly check, ESIC card not showing on employee side. sample employee code - 23109, 21609 | 13,219 | 5 | 3 | Closed | Sandeep Jangid | ESIC Card category in the employee attachment form is inactive status for the self role. | Product | Configuration | null | Employee Information | null | null | 2021-05-12T13:29:03+05:30 | 2021-05-12T17:48:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13120, Hi Sandeep Jangid, Based on your concern, ESCI Card is not displaying on employee end. Sample employee co... |
3,124 | Kindly find the list of below associates mapped to General shift.The shift of associates earlier was custom shift hence the associates are reflecting as ABSENT for 1st May.Now the manager (Tarun) can not assign the shift for associate and the associates are reflecting absent which we want it to reflect as HOLIDAY.Reque... | 13,221 | 5 | 3 | Closed | Raksha Dayma | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-12T13:40:18+05:30 | 2021-05-28T12:51:28+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, status is showing incorrect in the calendar, hence we will get connect fr... |
3,125 | Hello Team, Request you to kindly provide access to RoopaShree to download headcount report from Adrenalin, it will be good if she gets master access to download all the reports from adrenalin since she is a HR - Manager. Roopashree.Ashokkumar - employee full name Regards, Nazia Begum | 13,222 | 5 | 3 | Closed | Nazia Begum | FORM ACCESS GIVEN | Product | Configuration | null | Monthly Reports | null | null | 2021-05-12T13:52:05+05:30 | 2021-05-27T16:49:08+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nazia Begum, Please join the below session link https://fastsupport.gotoassist.com/772428813 Thanks and regards Rumana Nasreen Akbar Al... |
3,126 | Hi, Can you copy our data and configurations from PROD to UAT? | 13,223 | 5 | 1 | Closed | Ellamae Regalario | DB restoration | Product | Configuration | null | Security | null | null | 2021-05-12T14:09:43+05:30 | 2021-05-28T21:50:44+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13200, Hi Ellamae Regalario, We shall request our cloud team to replicate PROD DB to UAT DB. Post that we shall... |
3,127 | Please move all clearance requests from 6041 ^ Balkrishan Yadav to New Process owners in ERP Clearance New Users 1031, 9449 - Already configuration changed. | 13,224 | 5 | 3 | Closed | Varun Kumar S | actor change completed as per request | Product | Data Correction | null | Separation Management | null | null | 2021-05-12T14:33:59+05:30 | 2021-05-27T16:49:10+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have shared the session link to your IT Team. Once they have connected, we will do the change... |
3,128 | We have tried but Annexure2 data spool is not running. Moreover, the Tax computation report and 12BB report also not working. | 13,225 | 5 | 4 | Closed | Subhendu China | --> Deployed eTds patch
-->the SSRS report credentials was mismatched.. It has been updated from your end and now the tax computation report and 12BB report is working
-->As we checked,Special character was included in the column name "%Deductions_Us_80d_For_Assessee_&_Spouse" in form 16 template . we have updated... | Product | Patch Deployment | null | Tax | null | null | 2021-05-12T14:48:41+05:30 | 2021-05-24T09:40:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Subhendu China, Please join on the below given session link https://fastsupport.gotoassist.com/108897519... |
3,129 | Hello Anish, We have two different tickets for push notification first is under UAT environment second under production server. Thank you and God Bless. -------------------------------------- Iyah Andrea Eugenio Project Management Group -----------------... | 13,226 | 5 | 1 | Closed | Iyah Eugenio | Informed already, ticket already pending in CSP | Product | Clarification | null | null | null | null | 2021-05-12T15:06:50+05:30 | 2021-05-13T10:17:02+05:30 | eugenio_ab@pbb.com.ph | eugenio_ab@pbb.com.ph | null | null | null | Service Request | Hi Iyah Eugenio, Please be informed that, the issue is occurring in both the environments (Prod and UAT). We are working this concern now on UAT now and once the concern has been rectified in UAT we will update the necessary changes in Prod environment as in UAT. We cannot work separately for Prod and UAT. So kindly f... |
3,130 | Request to update the IFSC code in the employee bank details master as per the attached list | 13,227 | 5 | 3 | Closed | Chittibabu M | IFSC code updated for employee provided in list | Product | Data Correction | null | Employee Information | null | null | 2021-05-12T15:11:29+05:30 | 2021-05-13T13:01:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As per the query ,We have understood that need to update the IFSC code for employes provided in list . Kindly... |
3,131 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls. reset 891000 ^ TAPANCHANDRA BIMALCHANDRA SARKAR mobile password and confirm. Regards, Sonali Suvarna Project Head - HCM BIC-Cello (I... | 13,228 | 5 | 1 | Closed | Sonali | Mobile password reset | Product | Data Correction | null | null | null | null | 2021-05-12T15:45:57+05:30 | 2021-05-27T16:49:11+05:30 | ask.adrenalin@myadrenalin.com, tapan.sarkar@bicworld.com | ask.adrenalin@myadrenalin.com, tapan.sarkar@bicworld.com | tapan.sarkar@bicworld.com | null | null | Clarification | Hi Sonali, For the below query, We have reset the Mobile Password of the reported employee from our end Kindly check from your end and share feedback, New Password: adnet1 Thanks and Regards Vijayakumar k |
3,132 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Mam Maria, I have checked the mail viewer and it was approved. I will check with Adrenalin why you are not receiving your email. [cid:image004.pn... | 13,229 | 5 | 1 | Closed | McD HCMS | Clarification | Product | Clarification | null | Workflow | null | null | 2021-05-12T15:50:48+05:30 | 2021-05-27T17:50:36+05:30 | mariavirginia.antonio@mcd.com.ph, angelachalice.santuyo@mcd.com.ph, ask.adrenalin@myadrenalin.com, mcd.hcms@ph.mcd.com | mariavirginia.antonio@mcd.com.ph, angelachalice.santuyo@mcd.com.ph, ask.adrenalin@myadrenalin.com, mcd.hcms@ph.mcd.com | angelachalice.santuyo@mcd.com.ph, ask.adrenalin@myadrenalin.com | null | null | Clarification | Hi McD HCMS, If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.99400... |
3,133 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Friendly, I have checked you email address in the system and it is correct. I will raise this issue to Adrenalin. For the meantime please see your ... | 13,230 | 5 | 1 | Closed | McD HCMS | Clarification | Product | Data Correction | null | Workflow | null | null | 2021-05-12T16:14:21+05:30 | 2021-05-27T17:50:37+05:30 | friendly.ayroso@mcd.com.ph, mcd.hcms@ph.mcd.com | friendly.ayroso@mcd.com.ph, mcd.hcms@ph.mcd.com | null | null | null | Clarification | Hi McD HCMS, If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940... |
3,134 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Adrenalin team, I have been receiving complaints on this. Kindly check please. Please check on this From: McD HCMS Sent: Wednesday, 12 May ... | 13,231 | 5 | 1 | Closed | Joan del Mundo Manalo | Clarification | Product | Clarification | null | Workflow | null | null | 2021-05-12T16:16:07+05:30 | 2021-06-01T07:51:10+05:30 | ask.adrenalin@myadrenalin.com, sadeshkumar.p@myadrenalin.com, liza.lacdan@ph.mcd.com | liza.lacdan@ph.mcd.com | null | null | null | Clarification | Hi Joan del Mundo Manalo, Mail has been sent to the employee 0300067364 and the Email id sent is JESSICA.ERQUEZA@MCD.COM.PH and the time sent is on 2021-05-11 15:42:48.713. Note: If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT tea... |
3,135 | Dear Team, Issue: Self-appraisal is pending for below employees. Kindly help ASAP. 87159 89581 79821 85870 86711 45007 77809 90189 86289 36828 88870 Thanks and Regards, Shishira Shetty L2 Support , IT [cid:image005.png@01D4A394.C7956110] Exide Life Insurance Company Limi... | 13,232 | 5 | 1 | Closed | shishira | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-12T16:18:36+05:30 | 2021-05-27T18:52:26+05:30 | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | dhivya.v@myadrenalin.com, iswarya.s@myadrenalin.com, sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | sandeep.thungaturthy@exidelife.in, arbaaz.hasan@exidelife.in | null | null | Software Problem | Hi shishira, We have shared the connection with Mr. Sandeep Sir, we will check and discuss with him and update you for the below employees self Appraisal pending. Join Zoom Meeting https://us02web.zoom.us/j/86110014643?pwd=TkZZTzY4OHE2UWsrUFlHZGZxNDk2UT09 Meeting ID: 861 1001 4643 Passcode: 1i97zb Thanks &... |
3,136 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please see attached From: Leyen Ermita Sent: Tuesday, 11 May 2021 10:31 AM To: McD HCMS <mcd.hcms@ph.mcd.com> Subject: Good morning. This is L... | 13,233 | 5 | 1 | Closed | McD HCMS | Clarification | Product | Clarification | null | Application Access Management | null | null | 2021-05-12T16:22:12+05:30 | 2021-05-27T18:52:27+05:30 | ask.adrenalin@myadrenalin.com, sadeshkumar.p@myadrenalin.com | ask.adrenalin@myadrenalin.com, sadeshkumar.p@myadrenalin.com | null | null | null | Clarification | Hi McD HCMS, Please check in mail viewer form, whether Mail got triggered on Mobile registration date. If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and... |
3,137 | Dear Team, Please help me to set Record Resignation Workflow. | 13,234 | 5 | 3 | Closed | Madhukara H S | Workflow configured | Product | Configuration | null | Separation Management | null | null | 2021-05-12T16:50:05+05:30 | 2021-05-28T10:48:56+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/discussions, Hi Madhukara H S, Please provide us sometimes, we will schedule the session for the reported employees and then work on the resignation workflow con... |
3,138 | We are getting error for user 16149 while opening tax declaration form; | 13,235 | 5 | 3 | Closed | Vicky Shah | Clarification | Product | Clarification | null | Tax | null | null | 2021-05-12T16:51:51+05:30 | 2021-05-20T09:48:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We understand that the are getting error for user 16149 while opening tax declaration form. Pl... |
3,139 | Kind Attention : Mr. Amudhan Request your support for Uploading Form 16 for the Year 2019-20 (Assessment Year 2020-21) As discussed We will be sending the files seperately by Mail | 13,236 | 5 | 3 | Closed | Praveen Kumar S | Done the upload | Product | Clarification | null | Employee Information | null | null | 2021-05-12T16:56:09+05:30 | 2021-05-12T18:17:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We have checked and done the upload from our end. Let us know if you have any concerns. ... |
3,140 | Hi, We are not able to map an new HR member in few Groups in User group mapping. As suggested i have added the employee in Manager role player and then in user group mapping. But failed to add in few because of which he did not get access to work on assignments like Settlements, Data Upload, Employee Deactivation e... | 13,237 | 5 | 3 | Closed | Pavithra D R | ll the self users has been added in the Admin Group because for that group, employee after on-boarding check has been enabled in the User Group Master. | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-12T17:32:59+05:30 | 2021-05-28T18:49:19+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, Please join the below session link. https://fast... |
3,141 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Please look into the below error. Thanks & Regards, Rishi Ranka Director – Talent "Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marri... | 13,238 | 5 | 3 | Closed | Rishi Ranka | Double Submit | Product | Clarification | null | Employee Information | null | null | 2021-05-12T18:14:56+05:30 | 2021-05-28T18:49:22+05:30 | ask.adrenalin@myadrenalin.com, george.dsouza@groupm.com, rishi.ranka@groupm.com | george.dsouza@groupm.com, ask.adrenalin@myadrenalin.com, rishi.ranka@groupm.com | george.dsouza@groupm.com | null | null | Clarification | Hi Rishi Ranka, Noted on your query,we will connect post lunch to check on the below reported concern and close the same. Regards Wasim, Hi Rishi Ranka, With reference to our discussion and as showcased,Bank Details of Shivangi has been now approved and the same is reflecting in Bank details form as approved. ... |
3,142 | Hi Team, Self appraisal is submitted for these three employees by the functional manager, the same needs to be updated, Please have them reflecting under forms pending for approval at their functional Manager CKARH1839 Chenna Reddy Patlolla 50045 Marimuthu S MM017963 Sheshi Reddy Esireddy Thanks, Ansu ... | 13,239 | 5 | 1 | Closed | Ansu Singh | workflow transaction movement | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-12T19:04:21+05:30 | 2021-05-28T10:48:57+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12995, Hi Ansu Singh, As requested, we are moved the mentioned employees form to his functional manager level a... |
3,143 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Associate is not able to reassign his reportees . Kindly confirm. N44 Siddharth Yedur Thanks Balaji.Damodaran | Human ... | 13,240 | 5 | 1 | Closed | Balaji Damodaran | Reassign Reportees | Product | Service Request | Claims & Reimbursement | Employee Information | null | null | 2021-05-12T19:43:26+05:30 | 2021-07-08T10:49:20+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | balaji.damodaran@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, We understand that the Associate is not able to reassign his reportees . N44 Siddharth Yedur We will chcck and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | C... |
3,144 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Team, Employee tried to update his current address in Empower portal but got Internal System Error. Please help resolve this. Regards, Ritu Sharma ****... | 13,241 | 5 | 1 | Closed | Ritu Sharma | no record in history table. two records in module queue table. | Product | Data Correction | null | My Information | null | null | 2021-05-12T19:52:19+05:30 | 2021-05-28T19:49:30+05:30 | ask.adrenalin@myadrenalin.com, shweta.ghule@npci.org.in | ask.adrenalin@myadrenalin.com, shweta.ghule@npci.org.in | shweta.ghule@npci.org.in | null | null | Clarification | Hi Ritu Sharma, Based on the mail, we understand that the employee is facing internal system error. we will check the data and will update you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know ... |
3,145 | Salary days paid in F&F showing wrong for 511307. It is showing 15 it should be 16 as 16 days are reversed for March. It is appearing correctly in arrear days in full and final report 1499 but salary days paid in F&F is showing wrong in report. Kindly check and resolve the same. Same issue was faced while processing A... | 13,242 | 5 | 3 | Closed | Preyesh Correia | Vinesh will take care | Product | Service Request | null | Salary | null | null | 2021-05-12T20:28:23+05:30 | 2021-05-24T10:52:55+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that Salary day wrong for the given... |
3,146 | Please check F&F calculation of 510595. 1. Meal card is calculated correct in earning side but in deduction it is showing wrong. 2. Salary days paid in F&F should be 16 as 16 days paid but it is showing 15. 3. PT is not deducted. 4. Need to remove -3 notice days recovery. Kindly help to resolve above queries. | 13,243 | 5 | 3 | Closed | Preyesh Correia | Clarification provided for the settlement employee | Product | Service Request | null | Salary | null | null | 2021-05-12T20:52:04+05:30 | 2021-05-26T11:13:29+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, We are working on the given points for the given settlement employee. We... |
3,147 | Dear Team, Kindly check, showing a alert of Registration Key has been full. | 13,244 | 5 | 4 | Closed | Sandeep Jangid | mobile license check with account manager | Product | Clarification | null | null | null | null | 2021-05-12T22:05:11+05:30 | 2021-05-14T11:08:01+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion, While login the mobile application all the users are getting the al... |
3,148 | Hello team, Emp.Id's from 2097 are eligible for goal setting but the system is throwing an error as goal setting is not been initiated. Thanks, Varun | 13,245 | 5 | 4 | Closed | Sai Varun Ranga | Initiated the goals | Product | Data Correction | null | Performance Management | null | null | 2021-05-12T22:37:15+05:30 | 2021-05-17T15:58:25+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and initiated the goal-setting from our end. Please inform the em... |
3,149 | Dear Madam, EMID: 26439 is seen as movement already intiated and pending for approval. but the same is no ware pending please do the needful. Regards, Sowmya | 13,246 | 5 | 1 | Closed | Sowmya | duplicate records have been created in transfer. Hence you are unable to view the transaction pending approval. | Product | Clarification | null | Employee Movement | null | null | 2021-05-12T23:05:45+05:30 | 2021-05-29T19:55:09+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, duplicate records... |
3,150 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, We need to put a logic where employees shouldn't be able to apply for wellness leave before May 01, 2021 and shouldn't be able to apply post 31st A... | 13,247 | 5 | 3 | Closed | Rishi Ranka | LMS Custom Validation | Product | Service Request | null | Customization | null | null | 2021-05-12T23:11:13+05:30 | 2021-05-28T16:52:07+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com, sarfraaz.siddiqui@groupm.com, gowtham.n@myadrenalin.com | wasim.khan@myadrenalin.com, venkateswaran.c@myadrenalin.com, sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Noted on your query,we will connect post lunch to check on custom validation for Wellness Leave type and proceed further. Regards Wasim, Hi Rishi Ranka, Please connect on below link to proceed further on the reported query. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZj... |
3,151 | Dear Vijaya, Below Error massage is showing in Data Upload form. Please fix it ASAP. Thanks, Sandip Chanda 8585059226 | 13,248 | 5 | 3 | Closed | Sandip Chanda | Wrong excel format update | Product | Clarification | null | Employee Information | null | null | 2021-05-13T09:50:48+05:30 | 2021-05-13T20:31:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As Discussed over the call, We have resolved the issue from our end, I have sent the mail in th... |
3,152 | Hi, How can I disable again the forms ex. Leave Request so the employees cannot file temporarily? | 13,249 | 5 | 4 | Closed | Ellamae Regalario | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-13T09:55:30+05:30 | 2021-05-28T10:48:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ellamae Regalario, Kindly use module administration form to disable form access. first check box indi... |
3,153 | Dear Team, We would like to change No Due Clearance remainder mail from daily basis to weekly basis. Please advice!!! | 13,250 | 5 | 3 | Closed | Malini N | points clarified | Product | Configuration | null | Scheduler | null | null | 2021-05-13T10:02:47+05:30 | 2021-05-14T10:38:58+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, During a check, we have found that the respective scheduler "ACT REM" running on a daily basis. We h... |
3,154 | Dear Adrenalin, My Adrenalin login Manage Position function not working Emp Code, 21226 and 3876 | 13,251 | 5 | 3 | Closed | Lalji Ladumor | erer_role--employee added in that role | Product | Configuration | null | Setup Adrenalin | null | null | 2021-05-13T10:24:03+05:30 | 2021-05-28T14:51:15+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please join us in the below link: https://fastsupport.gotoassist.com/692456679 Thanks, Sum... |
3,155 | Dear Team, It has been observed that 9th May has been considered as working day though being a Sunday. Could you please look into this and address the same. Regards, Nainesh From: Interface <ind-hcm@expofreight.com> Sent: 10 May 2021 15:35 To: Nainesh G Shah <naineshg@efl.global> Subject: Late/Absent Remin... | 13,252 | 5 | 1 | Closed | Nainesh | 09 May 2021 weekly off scheduler was not executed. Hence employee's attendance is showing as Absent. Now we have executed the Attendance weekly off scheduler for the past days. Post that you are able to view the weekly off for 09 May 2021. Also the same has been confirmed by your end. | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-13T10:33:29+05:30 | 2021-06-03T15:50:22+05:30 | gsujatha@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, dhivya.v@myadrenalin.com, srujana.m@myadrenalin.com | balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, dhivya.v@myadrenalin.com, srujana.m@myadrenalin.com | gsujatha@efl.global | null | null | Service Request | Hi Nainesh, We understand that the 9th May has been considered as working day though being a Sunday. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Em... |
3,156 | Dear Team, Please check , total weighted reflecting as 200 for ECN 88960 Please check and correct rectify the issue. Regards, Chaitali | 13,253 | 5 | 3 | Closed | Rinoy Sebastin | Data correction | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-13T10:36:45+05:30 | 2021-05-29T15:48:39+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We understand that the total weighted reflecting as 200 for ECN 88960 We will share the c... |
3,157 | Dear Team, We have noticed that for employee id 01513 & 01528, the Goal Setting has not been initiated though they were confirmed prior to the deadline set. Please look into this and resolve the issue on priority. [cid:image001.png@01D747E3.E25AF8C0] [cid:image002.png@01D747E4.1266C6C0] Regards, Naines... | 13,254 | 4 | 1 | Resolved | Nainesh | Goal Initiation | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-13T10:38:20+05:30 | 2021-05-18T16:10:52+05:30 | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com | null | null | null | Service Request | Hi Nainesh, We understand that the for employee id 01513 & 01528, the Goal Setting has not been initiated though they were confirmed prior to the deadline set. We will check on prioirty and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Aren... |
3,158 | Dear team, In separation status report the status is marked as “Completed” for all clearance activity, but while checking the workflow it is still pending at the finance clearance queue. Attached screenshots FYR. Please check. | 13,255 | 5 | 3 | Closed | Mahesh R | ireporter column change | Product | Clarification | null | Separation | null | null | 2021-05-13T11:05:32+05:30 | 2021-05-19T15:43:51+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, During the check, we found that the already existed column data was shown in the 'Fin... |
3,159 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jushi, I am not able to upload ctc of Mohan Kumar-NBHC06359 due to showing inactive while verifying in ctc upload option. Please do the needful. ... | 13,256 | 5 | 1 | Closed | Manoj Tiwari | Pay process status changed in Employment Data change- additional fields. | Product | Clarification | null | Pay process | null | null | 2021-05-13T11:41:16+05:30 | 2021-05-28T12:51:29+05:30 | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | ask.adrenalin@myadrenalin.com, judhistira.m@myadrenalin.com, jitendra.chaturvedi@nbhcindia.com | jitendra.chaturvedi@nbhcindia.com | null | null | Clarification | Hi Manoj, As checked, Pay process status of below employee is No hence it shows inactive while uploading CTC. Request you change the status to Yes in Employment Data change- additional fields form and upload CTC. We called you but your number was busy. You can call us on 8309151041 for further clarification.... |
3,160 | Dear team, Please change the location in the offer letter of the employee. Letter attached. Location : KI(S) - Mumbai | 13,257 | 5 | 3 | Closed | Mahesh R | location change in offer letter | Product | Service Request | null | Offer Management | null | null | 2021-05-13T11:59:30+05:30 | 2021-05-19T15:44:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13255, Hi Raveena Ramakrishnan, As per the reported query, we understood that you like to change the location n... |
3,161 | Dear team, Please change the OU and company name in the offer letter of the employee. OU : Retail (ki) Company : ki Mobility Solutions | 13,258 | 5 | 3 | Closed | Mahesh R | ou and company name change in offer letter | Product | Service Request | null | Offer Management | null | null | 2021-05-13T12:02:02+05:30 | 2021-05-19T15:44:58+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13257, Hi Raveena Ramakrishnan, From the above query, we understood that you like to change the OU and compan... |
3,162 | Hi, Please help us to reset the self appraisal form of below mentioned employees. M10192, DE123, M2408, M2127. Request you to do the needful at the earliest. best regards, Pinkiiy Raval | 13,259 | 5 | 3 | Closed | Vaishali Raut | re-initiated the self appraisal process | Product | Data Correction | null | Performance Management | null | null | 2021-05-13T12:09:17+05:30 | 2021-05-20T13:18:33+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/768216081 Thanks and regar... |
3,163 | Dear team, Please change the confirmation date in the confirmation letter of the employee. Ecode 32394 Confirmation date : 01 May 2021 | 13,260 | 5 | 3 | Closed | Mahesh R | confirmation date change | Product | Service Request | null | Confirmation Management | null | null | 2021-05-13T12:10:00+05:30 | 2021-05-19T15:45:49+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13258, Hi Raveena Ramakrishnan, From the above query, we understood that you like to change the confirmation da... |
3,164 | Dear Team While adding New Join employee Bank Detail error showing already exist, please resolve query | 13,261 | 5 | 3 | Closed | Mihir Adeshara | Removed bank details from old ID. | Product | Service Request | null | Employee Information | null | null | 2021-05-13T12:20:55+05:30 | 2021-05-28T12:51:29+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mihir, As checked, below bank details are already registered with employee's old ID - 510359 (Inactive) hence it shows bank details exist. Now ... |
3,165 | Kindly go through attached clearance form and change column No. 11 Payroll clearance “PL Encash able 61 days payable and salary advance recovery INR50500/-“ EMP P0371 | 13,262 | 5 | 2 | Closed | Surendra Kumar | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-05-13T12:22:13+05:30 | 2021-05-28T12:51:30+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13165, Hi Surendra Kumar, As per the request, we have updated for the Employee - P0371 the clearance form and c... |
3,166 | We are not able to reassign the matrix manager for an employee, the system is reflecting an error as attached. Regards, Ghanshyam! | 13,263 | 5 | 3 | Closed | Ghanshyam Purohit | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-13T12:37:17+05:30 | 2021-05-28T13:49:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ghanshyam, While reassigning, please provide the same effective date which is already available for the employe... |
3,167 | Dear Srujana, As we discussed, please create new category, under employee attachment. Appraisal Letter 2021-22 Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:image2f64ce.JPG@450a88b8.40a2f27c]<https://himatsingka.com> Hi... | 13,265 | 5 | 1 | Closed | Pradeepa C T | Clarification in Employee attachment category and type. | Product | Clarification | null | Employee Information | null | null | 2021-05-13T12:59:53+05:30 | 2021-05-28T13:49:28+05:30 | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com, annappa.manjappa@himatsingka.com | bulusu.kamesh@himatsingka.com, srujana.m@myadrenalin.com | null | null | Clarification | Name Can’t be “appraisal letter “ please make it “Personal Letter”. , ?Dear Kamesh, We have created the new category and type in Employee Attachment form. Request you to check and revert for any further clarifications. ? Thanks & Regards, Srujana.M. "I am keen to know if you have any suggestions for impr... |
3,168 | Dear Team, We have update the salary slip into below path for M/o. April 2021. Kindly upload the same into employee attachment. \\skfs\DeptShare\PayRoll_Reports\Pay_Slip\April21 | 13,266 | 5 | 3 | Closed | Sandeep Jangid | by using the tool we have uploaded the salary slip | Product | Service Request | null | CTC Upload | null | null | 2021-05-13T13:01:54+05:30 | 2021-05-13T19:05:37+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, you are requested us to update the salary slip into below path for M... |
3,169 | Dear Team, Please send me leave balance of all employees as on date. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square Sushant Lok, Phase 1, Gurgaon-122009 Contact: 8826554216 -- ************************... | 13,267 | 5 | 1 | Closed | Palak sodhi | Leave Balance - Ireport | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-13T13:24:28+05:30 | 2021-06-01T16:49:15+05:30 | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | ask.adrenalin@myadrenalin.com, vivek.raj@ayefin.com | myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, vivek.raj@ayefin.com | null | null | Service Request | Hi Palak sodhi, As discussed over call, we will fetch the leave balance of all employees as on date. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin.com | M... |
3,170 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Bala We are getting an email from new joiners that even though they have updated their family members details in the system. Their family member... | 13,268 | 5 | 1 | Closed | Balaji Damodaran | Data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-13T13:44:01+05:30 | 2021-05-28T13:49:29+05:30 | balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | balakumaran.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | balaji.damodaran@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, Post Analysis, the issue has been rectified and for both the Employees, 22C Akshayaa Sri Srinivaasan 1YB Manju MK The Family details are getting displayed in the "Nomination" form. Please check and provide your feedback. Thanks & Regards, Iswarya.S Adrenalin eSy... |
3,171 | Module administration screen error - After the HRMS bundle deployment - UAT environment | 13,269 | 5 | 3 | Closed | Varun Kumar S | consultant portal patch missed out | Product | Patch Deployment | null | Setup HRMS | null | null | 2021-05-13T14:00:30+05:30 | 2021-05-28T17:52:35+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, We have taken the session from your IT Team. We will check the data and update the status. ... |
3,172 | Head count report data is not accurate | 13,270 | 5 | 3 | Closed | Varun Kumar S | clarification given | Product | Clarification | null | Setup Adrenalin | null | null | 2021-05-13T15:18:37+05:30 | 2021-05-28T18:49:25+05:30 | varun.kumar@laminaar.in | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, The data is not showing correct - Example the data as per the attachment 2019 is wrong, Hi Varun Kumar S, We have... |
3,173 | For the below said e-codes, now it is in the self-appraisal approval stage, but please delete the entire transaction and keep it on the goal-setting page to initiate. 1.Sargurunathan – Emp .Code : K00135 2.Ramdas Emp .Code : K00249 Received this query through the mail. Raising this ticket for tracking purpose... | 13,271 | 5 | 3 | Closed | Saravanan K | cleared the reported employee's goal setting and self-appraisal record. | Product | Service Request | null | Goal Management | null | null | 2021-05-13T15:24:03+05:30 | 2021-05-13T15:24:03+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-13 09:54:03 UTC |
3,174 | Dear Team, For the below-said employee, the self-appraisal has been approved by Mr. Kannan P K, but it has to be approved by Mr. Madhu R (CHRO). Hence we need to remove his previous approval history and move the approval list in Mr. Madhu Raghunath's forms pending for approval. This is most urgent since Madhu i... | 13,272 | 5 | 1 | Closed | Saravanan K | Self appraisal approval pullback and moved to pending status | Product | Service Request | null | Performance Appraisal | null | null | 2021-05-13T15:29:04+05:30 | 2021-05-13T15:29:04+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-13 09:59:04 UTC |
3,175 | We are processing F&F for 511586 with zero payable days, but system is capturing Rs. 1 in HRA. It should be zero. Kindly check and resolve. | 13,273 | 5 | 3 | Closed | Preyesh Correia | Based on the analysis we have found that HRA round off is"Highest" to 1 hence 1 rupee calculated in the Settlement entry. | Product | Configuration | null | Salary | null | null | 2021-05-13T15:29:17+05:30 | 2021-05-14T16:11:40+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, Based on the analysis we have found that HRA round off is"Highest" to 1 henc... |
3,176 | Dear Preethi, Need your support in this, for the below employees line manager has completed the self appraisal, but comments have been entered wrongly. Hence request you to pull back your transaction and keep it in their line manager’s forms pending for approval to enter the comments again. Ecode Name 19... | 13,274 | 5 | 3 | Closed | Saravanan K | Reinitiate self-appraisal to Line manager from backend | Product | Service Request | null | Performance Management | null | null | 2021-05-13T15:34:20+05:30 | 2021-05-13T15:34:20+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-13 10:04:20 UTC |
3,177 | Dear Preethi, While downloading “F 16- self appraisal report”, in the “YEAR” column, F21 is not updated, please check and resolve asap. Received this query via mail. Attaching the mail details for reference. Raising this ticket to track the same in the portal level. | 13,275 | 5 | 3 | Closed | Saravanan K | we have added the F21 year in the F16 reports. | Product | Service Request | null | Performance Appraisal | null | null | 2021-05-13T15:39:28+05:30 | 2021-05-13T15:39:28+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241225 time: 2021-05-13 10:09:28 UTC |
3,178 | Hi Team, Below user has entered past employment details multiple times, request you only keep one entry and delete the rest. EMP CODE EMPLOYEE NAME AQ021030 Jagan Mohan Cherukuri Thanks, Ansu Singh | 13,276 | 5 | 1 | Closed | Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | 2021-05-13T15:43:22+05:30 | 2021-05-28T10:53:46+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, As requested, we have removed the duplicate entries from the backend. Please check the same and re... |
3,179 | Dear Mr.Saravanan, Its still the same as earlier the error is showing again, Please do the needful at the earlier. Received this query via mail. Attaching the mail details for internal reference. Rasing this query for tracking purpose. | 13,277 | 5 | 3 | Closed | Saravanan K | the approver entered the 'M' letter instead of numeric value in the what's and how column. Due to that, the 'Internal system error' reflected for the reported self-appraisal records. | Product | Clarification | null | Performance Appraisal | null | null | 2021-05-13T15:45:08+05:30 | 2021-05-13T15:45:08+05:30 | null | null | null | null | null | Clarification | created_by: 2043097241225 time: 2021-05-13 10:15:08 UTC |
3,180 | Following User Id’s Not able to Login due to Invalid User (or)Password Emp Code’s -32060 & 30577 Kindly do the Reset the Password. Received this query via mail. Attaching the mail details for reference. Rasing this query for tracking purposes. | 13,278 | 5 | 1 | Closed | Saravanan K | password reset | Product | Data Correction | null | Application Access Management | null | null | 2021-05-13T15:48:25+05:30 | 2021-05-13T15:48:25+05:30 | null | null | null | null | null | Change Request | created_by: 2043097241225 time: 2021-05-13 10:18:25 UTC |
3,181 | HI, Please change the DOJ of the below mentioned IDs to 23/04/2021 instead of 24/04/2021 30206 K Sukanya 30219 B Sandhya Regards Aishwrya | 13,279 | 5 | 3 | Closed | Aishwarya KV | We have updated the DOJ of the mentioned employees as per client's requirement. | Product | Data Correction | null | Employee Movement | null | null | 2021-05-13T15:49:12+05:30 | 2021-05-28T18:49:28+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, As per your requirement we have updated the DOJ of the mentioned employees. Please check fro... |
3,182 | Please move the below mentioned appraisals from Mr. Sanjai Singh’s (P0301) to Mr. Manoj Kumar’s tray(P0410) Emp Id Name P2597 Vicky Shanker P2386 Gaurav Dubey P2966 Rakesh Pandey P0546 Ambrish Tyagi P2413 Shivendra Pratap Singh P1332... | 13,280 | 5 | 3 | Closed | Pratap Singh | Data correction | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-13T16:27:52+05:30 | 2021-05-14T10:42:48+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will move the mentioned appraisals from Mr. Sanjai Singh’s (P0301) to M... |
3,183 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Please check. Attendance Regularization Actioned by You on 13-May-2021 16:17 has moved to Failed Transaction Form Name : Attendance Regulariz... | 13,281 | 5 | 3 | Closed | Rishi Ranka | Double submit Issue | Product | Data Correction | null | Time & Attendance Management | null | null | 2021-05-13T16:33:42+05:30 | 2021-05-28T16:52:08+05:30 | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | ask.adrenalin@myadrenalin.com, sarfraaz.siddiqui@groupm.com | sarfraaz.siddiqui@groupm.com | null | null | Service Request | Hi Rishi Ranka, Please be informed, we have now removed the duplicate entries, please ask Actor : COR2372 to approve the AR raised by Rashi Mohan and Actor:MCO0225 to approve Nili Iyyers AR. Regards Wasim |
3,184 | Dear Balaji, Good Noon. As discussed over call, I have attached the effective data for the attached list. Please cross check once in the “Employment Details” form for the latest effective date and revert if any help required from our end. | 13,282 | 5 | 1 | Closed | Balaji Damodaran | Effective date | Product | Service Request | null | Employee Information | null | null | 2021-05-13T16:38:03+05:30 | 2021-05-13T16:38:03+05:30 | null | null | null | null | null | Service Request | created_by: 2043095590673 time: 2021-05-13 11:08:03 UTC |
3,185 | There is no inputs in the competency part , screenshot attached employee id:- P2585 Employee Name:- Priyanka Kumari | 13,283 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-13T16:38:38+05:30 | 2021-05-27T11:10:04+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13280, Hi Pratap Singh, Please check with the Employee - P2585 and confirm whether the Goals can be rested and ... |
3,186 | Dear Vijaya, As discussed, please provide us Position wise designation Report in Excel. Thanks, Sandip Chanda 8585059226 | 13,284 | 5 | 3 | Closed | Sandip Chanda | Position based designation report from our end, | Product | Service Request | null | Personal Data | null | null | 2021-05-13T16:57:22+05:30 | 2021-05-13T20:32:32+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13248, Hi Sandip Chanda, As per request, We have provided the Position based designation report from our en... |
3,187 | P0872_Nitish Bhardwaj not able to view any goal in Goal setting page refer to attached screenshot | 13,285 | 5 | 3 | Closed | Pratap Singh | "Template Mapping" form | Customization | Clarification | null | Goal Management | null | null | 2021-05-13T17:37:44+05:30 | 2021-05-14T10:42:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13283, Hi Pratap Singh, Post Analysis, in the "Template Mapping" form for the Employee - P0872_Nitish Bhardwaj ... |
3,188 | Dear Madam, please find the attachment. for the attached employees RO is changed automatically. on 27th April employees are seen in some RO and from 1st May there are seen in old RO from where we have moved them by doing split merge. there are no transaction found in employee movement I report. Regards, Sowmy... | 13,286 | 5 | 3 | Closed | Sowmya | Employees Ou has been updated | Product | Service Request | null | Employee Movement | null | null | 2021-05-13T18:43:03+05:30 | 2021-06-05T16:49:22+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We are trying to reach unable to ta... |
3,189 | Hi Priya, This is in continuation of our inquiry re: Experience Category. Please delete the following: Call Centre Experience Collections Non Voice / Intl. CC Exp. Kindly check first if there’s a mapped employee on any of these categories. Please reach out to Clarisse (clarisse.agustin@groupm.com)... | 13,287 | 5 | 2 | Closed | Ellamae Regalario | Service Request | Product | Data Correction | null | Confirmation Management | null | null | 2021-05-13T20:24:58+05:30 | 2021-05-28T21:50:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13223, , Hi Ellamae Regalario, We have verified the same, no employee is mapped. so we have deleted the mention... |
3,190 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We still issue sin the report of the PDR status report.. We have 85 employees where the status is showing as wrong. Regards Sandeep T... | 13,288 | 5 | 1 | Closed | Sandeep Thungaturthy | pms not initiated and no entry in queue table | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-13T22:38:05+05:30 | 2021-06-04T13:48:31+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com | iswarya.s@myadrenalin.com | null | null | Software Problem | Hi Sandeep Thungaturthy, we understand that the report of the PDR status report. 85 employees where the status is showing as wrong. We will share the connection and resolve the same Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, ... |
3,191 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, As per the policy every month 1 CLINT and 1SLINT leave should be credited but its not happening, please check. Employee ID Employee Name Leave... | 13,289 | 5 | 1 | Closed | Rishi Ranka | scheduler not configured. | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-13T22:41:06+05:30 | 2021-06-03T16:49:40+05:30 | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, wasim.khan@myadrenalin.com | wasim.khan@myadrenalin.com | null | null | Clarification | Hi Rishi Ranka, Please join us in the below link to check on this: https://fastsupport.gotoassist.com/717234655 we require your db server. Thanks, Sumithra., Dear Sender Thank you for your mail, Please be informed ,On account of Ramzan i will be on leave (14-May-2021).I will be resuming on 17th May 2021 ... |
3,192 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team In the QCR_109 report as well as in the system, Dhivyasree Muthuvelu(X5Y) reporting is blank. Hence request you to update his reporting ... | 13,290 | 5 | 1 | Closed | Balaji Damodaran | Data correction | Customization | Data Correction | null | Employee Information | null | null | 2021-05-13T23:00:19+05:30 | 2021-05-29T14:49:09+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, we understand that the In the QCR_109 report as well as in the system, Dhivyasree Muthuvelu(X5Y) reporting is blank. We will update the reporting to Venkatesh Sadasivam(Y6U) and revert you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect... |
3,193 | Hi, Would like to confirm if there's any way to record the schedule of the employees for the past days/weeks/months if the approver failed to encode shift on time? Thanks. | 13,291 | 5 | 2 | Closed | Doreen Quino | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-14T08:33:41+05:30 | 2021-05-19T10:28:24+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, Please refer "Shift Transactions" report for viewing shift got mapped or not. Th... |
3,194 | Please exclude those employees who are tagged as attendance type NO in late/absent event reminder scheduler. this is to avoid confusion. | 13,292 | 5 | 1 | Closed | MG Miranda | SP change | Product | Configuration | null | Absence, Time and Attendance | null | null | 2021-05-14T09:12:57+05:30 | 2021-05-18T13:22:36+05:30 | mgmiranda@securitybank.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Please join in below link. https://us02web.zoom.us/j/85305177440?pwd=Z0t5Wkp1WnNLQ1JVS2o1TUQ0... |
3,195 | Dear Adrenalin, Please update backdate weekly off from 01.05.2021, screen short attached for your refrence | 13,293 | 4 | 3 | Resolved | Lalji Ladumor | past date weekly off | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-14T09:41:16+05:30 | 2021-05-14T10:38:46+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please join us in the below link: https://fastsupport.gotoassist.com/157562682 We need your da... |
3,196 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, This is to inform you that 10th & 11 May 21 in attendance calendar showing grey colour. Please check what is the issue at earliest, Scree... | 13,294 | 5 | 2 | Closed | Nilesh Jaiswal | Executing scheduler manually | Product | Service Request | null | Scheduler | null | null | 2021-05-14T10:16:29+05:30 | 2021-05-20T12:12:12+05:30 | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com | ask.adrenalin@myadrenalin.com, nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com | nitin.salunke@ageasfederal.com, vishal.mulgaonkar@ageasfederal.com, gowtham.n@myadrenalin.com, wasim.khan@myadrenalin.com | null | null | Service Request | Hi Nilesh, Your number is busy, hope you are on another call. Please call me back once you are available to provide a remote session. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Ok my system is on remote with IT Team, wi... |
3,197 | Approvals are showing pending at E0042 Mr. Satoshi Uchida San -MD. please check the issue screenshot is attached. | 13,295 | 5 | 4 | Closed | Bharat Kumar | provided the form access and removed the unwanted pending confirmation record | Product | Clarification | null | Confirmation Management | null | null | 2021-05-14T10:28:18+05:30 | 2021-05-29T12:48:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the reported approver is getting the oops error in... |
3,198 | Previously Tax computation was reflecting in payslip. Now its not reflecting below payslip. -Swapnil 8329295434 | 13,296 | 5 | 3 | Closed | Swapnil | tax data history data was present. | Product | Clarification | null | Tax | null | null | 2021-05-14T10:28:49+05:30 | 2021-05-17T10:22:02+05:30 | rashmi.deshpande@houseofanitadongre.com | rashmi.deshpande@houseofanitadongre.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home created_by: 2043097497860 time: 2021-05-14 10:28:49 +0530, Hi Swapnil, Please join us in the below link and showca... |
3,199 | Vaibhav Patel P2833. His S+1 is done by Jayesh Patel (P1118) and S+2 should be done by Siddharth Shah (P2293). However, in below screenshot. Level 1 & 2 is done by Jayesh, and the form has not gone to Siddharth’s tray. Employee Id Employee Name FRT ART S... | 13,297 | 5 | 3 | Closed | Pratap Singh | Ticket - 13149 | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-14T10:46:49+05:30 | 2021-05-27T11:10:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Vaibhav Patel P2833. His S+1 is done by Jayesh Patel (P1118) and S+2 ... |
3,200 | Please check the normalization form, we have completed the performance assessment and uploaded the final rating of the employees. | 13,298 | 5 | 2 | Closed | MG Miranda | Clarificationn | Product | Clarification | null | Normalization | null | null | 2021-05-14T10:49:45+05:30 | 2021-05-18T15:38:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, We can schedule it by today evening Thanks and Regards, Deepan. M Adrenalin eSystem... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.