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3,201 | Please check the following employees why their 2021 goals can't be initiated. We have checked the parameters and they are qualified to be initiated. 0000187503 0000187527 0000187531 Thanks, Beth | 13,299 | 5 | 3 | Closed | Lilibeth P. Nayve | Older version | Customization | Data Correction | null | Performance Management | null | null | 2021-05-14T11:02:18+05:30 | 2021-06-02T12:50:38+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lilibeth P. Nayve, Please check the blow employees who got affected in same cases. Post your confirmation ... |
3,202 | Hi Team, Emp 1635 is a rejoinee please help the recent created record is updated with correct email id suhas.h@mistralsolutions.com Best Regards Mitrapal R B | 13,300 | 5 | 2 | Closed | Mitrapal R B | template Shared | Product | Data Correction | null | Employee Movement | null | null | 2021-05-14T11:04:31+05:30 | 2021-06-03T16:49:40+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, Requesting you to connect the below link. https://fastsupport.gotoassist.com/670592134, Hi Mitr... |
3,203 | Attached screenshot of reporting manager mapping of Vinay Nagpurkar P2892. His S+1 (Admin) should be Abhijit Thanedar, and S+2 (Functional) should be Anirban Mukherjee. However, the Self-appraisal form is gone to his S+2 first. Kindly do the needful to change | 13,301 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | 2021-05-14T11:13:29+05:30 | 2021-05-27T11:10:42+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13042, Hi Pratap Singh, we understand that the his is S+1 (Admin) should be Abhijit Thanedar, and S+2 (Functiona... |
3,204 | The self appraisal raised by N.Balasubramani (600287) is appearing in the wrong approver's screen (600017 - M. Kumar). His actual approver is K.J. James (600019). Similarly, the Self appraisal raised by Hari Siddharth (600432) is not appearing in the approval screen of K.J. James (600019). Please rectify. | 13,302 | 5 | 3 | Closed | KARTHIKEYAN. K | Approver chnage , some one change | Product | Data Correction | null | Performance Management | null | null | 2021-05-14T11:33:05+05:30 | 2021-05-28T15:54:07+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi KARTHIKEYAN. K, As per the query, We have understood that employee self appraisal form is not Moved to the proper appro... |
3,205 | Please find the attachment and keep the bank details in safe and delete the records we will update the latest records | 13,303 | 5 | 3 | Closed | Vidyasagar | Bank details has been removed. | Product | Data Correction | null | Employee Information | null | null | 2021-05-14T11:57:26+05:30 | 2021-05-29T19:55:10+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As per the request, we will check the attached bank details in safe and delete the records we wil... |
3,206 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team HR is trying to raise the resignation today. But getting the error as resignation cannot be raised on holiday. We have never set such a... | 13,304 | 5 | 1 | Closed | Balaji Damodaran | Configuration Name - RLD_CONF | Product | Configuration | null | Separation Management | null | null | 2021-05-14T12:06:25+05:30 | 2021-05-29T12:48:31+05:30 | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | null | Clarification | Hi Balaji Damodaran, Post Analysis, we have verified in the "Adrenalin Configuration Editor" form and the below Configuration Name - RLD_CONF , Value - Y (Yes) Comments - This is to specify if Resignation Letter date can be a holiday/weekly-off. If this is set as ‘Y’, then the Resignation Letter date canno... |
3,207 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls change as per below mail Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Ty... | 13,305 | 5 | 1 | Closed | Gyanamayee Swain | Clarification | Product | Clarification | null | Separation Management | null | null | 2021-05-14T12:16:22+05:30 | 2021-05-29T12:48:32+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Gyanamayee, You can do the changes in the Resignation information can be done via "Record Resignation Modify". PFB screenshot. Please navigate to this form, select the employee and do the required changes. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin... |
3,208 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Kindly revoke the same from back end and it has to be provided to a new role. Emp Id - D39945 [image: image.png] -- Thanks & Rega... | 13,306 | 4 | 1 | Resolved | Jatinder Kumar Sharma | We have revoked the officiation from back end and as per your requirement we have updated the employee's (90666) actor as (94631) for the pending transaction. | Product | Data Correction | null | Application Access Management | null | null | 2021-05-14T12:29:49+05:30 | 2021-05-17T12:20:02+05:30 | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We have revoked the officiation from back end and as per your requirement we have updated the employee's (90666) actor as (94631) for the pending transaction. Please check from your end and let us know. Thanks & Regards, Veerapandian R |
3,209 | Hi, team! I'd like to request to run the back end scheduler for the following employees: E01-030-5 E01-106-8 E01-129-3 E01-237-6 E01-268-0 E01-341-2 E01-370-8 E01-504-8 E01-518-1 E01-529-3 E01-611-9 E01-639-4 E... | 13,307 | 5 | 2 | Closed | Zigmort Jelaver Ragudo | Service Request | Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-14T12:53:39+05:30 | 2021-05-14T18:58:07+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13180, Hi Zigmort Jelaver Ragudo, We shall discuss this concern over call now & update the status. R... |
3,210 | Hi Team, Please reset Swapnil's Adrenalin Password. User ID is 891003 Regards, Amlesh From: Patil1, Swapnil <swapnil.patil1@bicworld.com> Sent: Friday, May 14, 2021 1:06 PM To: Saroj, Amlesh <Amlesh.Saroj@bicworld.com> Subject: Request to reset Adrenaline password Dear Amlesh, First up all, please... | 13,308 | 5 | 1 | Closed | Sonali | password reset | Product | Clarification | null | Employee Information | null | null | 2021-05-14T13:12:27+05:30 | 2021-05-29T14:49:12+05:30 | swapnil.patil1@bicworld.com, reenu.naik@bicworld.com, vijayan.g@myadrenalin.com | swapnil.patil1@bicworld.com, reenu.naik@bicworld.com | swapnil.patil1@bicworld.com, reenu.naik@bicworld.com | null | null | Clarification | Hi Sonali, As per request, We have reset the below employee password from our end, Kindly check from your end and share feedback, Password: adnet1 Thanks and Regards Vijayakumar k |
3,211 | format of 24 Q need to be filed with TRACES (INCOME TAX) ,need details like gross salary and other deductions data to submit FORM 16 of all employees. | 13,309 | 5 | 4 | Closed | Yogaraju M | requested to use horizontal tax computation sheet | Product | Clarification | null | Salary | null | null | 2021-05-14T13:29:17+05:30 | 2021-05-30T08:49:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query, we have understood that need the details of employee salary details w... |
3,212 | Not able to new regime to old regime | 13,310 | 5 | 4 | Closed | Yogaraju M | Data upload for changing the tax configuration | Product | Clarification | null | Tax | null | null | 2021-05-14T13:31:27+05:30 | 2021-05-30T08:49:23+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13309, Hi Yogaraju M, As per the query we have understood that need to change the Tax regime from new to ... |
3,213 | Need nominee details for all employees Name, relation and gender | 13,311 | 5 | 4 | Closed | Yogaraju M | Clarification. Report enabled for customer. | Product | Clarification | null | Workflow | null | null | 2021-05-14T13:35:47+05:30 | 2021-06-10T18:48:14+05:30 | kadiravan.p@myadrenalin.com, kohima.g@myadrenalin.com, prashanthk@acemicromatic.com, niraikalai.r@myadrenalin.com | kadiravan.p@myadrenalin.com, kohima.g@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13310, Hi Yogaraju M, As per the query, we have understood that you need the nominee details for the empl... |
3,214 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Alex, Trying to download this report for last year. however data is coming as blank. Pls check as this request is urgent. [image: image.png] -... | 13,312 | 5 | 1 | Closed | Jatinder Kumar Sharma | We have done the changes in the iReporter "Goal Targets REL" and now the report can be generated for the previous year by choosing the calendar name. we have attached screenshot and the generated excel file for your reference. | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-14T13:36:15+05:30 | 2021-06-01T12:51:02+05:30 | alexander.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | alexander.c@myadrenalin.com, ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com | null | null | null | Clarification | Hi Jatinder Kumar Sharma, We have done the changes in the iReporter "Goal Targets REL" and now the report can be generated for the previous year by choosing the calendar name. we have attached screenshot and the generated excel file for your reference. Please check from your end and let us know. Thanks &... |
3,215 | Dear Srujana, Under PF report HL Workman conveyance amount adding to PF gross, please remove and confirm at the earliest. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payroll) M +91 9972270997 T +91 80 2237 8000 [cid:imageb8b61f.JPG@edab4e5c.45940cc8]<https://himatsingka.co... | 13,313 | 5 | 1 | Closed | Pradeepa C T | we have removed the convenience allowances for the attached employees in the PF report. | Product | Clarification | null | Pay process | null | null | 2021-05-14T15:01:26+05:30 | 2021-05-29T16:49:06+05:30 | srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | null | pradeepa.thyagaraju@himatsingka.com, srujana.m@myadrenalin.com, bulusu.kamesh@himatsingka.com | null | null | Clarification | Hi Pradeepa C T, As discussed over the call, we have removed the convenience allowances for the attached employees in the PF report. Request you to check and revert for any further clarifications. , Please send me emp list. Best Regards Annappa K. M. Senior Manager - Human Resources (Total Rewards - Payrol... |
3,216 | Hello Team, request you to update roster for today i.e. 14th May-21 for below employees. Emp Id Name ECI0005 Sharaschandra Marathe ECI0010 Satarupa Samantaray ECI0051 Sunil Kumar Y ECI0108 Ashit Mallick ECI0160 Shashi Kumari Subbarayan... | 13,314 | 5 | 3 | Closed | Runal Soni | Clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-14T15:06:19+05:30 | 2021-05-20T19:38:43+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Runal Soni - ECI, During analysis, we observed that roaster has been updated in the application for the below ... |
3,217 | Their form is not going to S+2 / S+1 tray. It is showing as Auto Approved for Level 2 approver Sr. No Employee Name S+1 S+2 Remarks 1 Jitendra Rawal P2281 Vipul Dave Anirban Mukerjee Form did not go to S+1 tray 2 Akash Gahlot P1329 Ajay Ir... | 13,315 | 5 | 3 | Closed | Pratap Singh | Workflow | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-14T15:14:37+05:30 | 2021-05-27T11:11:01+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the form is not going to S+2 / S+1 tray. It is showing as Auto Approved for... |
3,218 | Employee Smita Mukadam P3040 is unable to submit travel claim. screenshot attached | 13,316 | 5 | 3 | Closed | Pratap Singh | Financial Year start date & End date | Customization | Configuration | null | Claims & Reimbursement | null | null | 2021-05-14T15:28:53+05:30 | 2021-05-27T11:11:27+05:30 | surendra.kumar@pnbhousing.com, surendra.kumar@pnbhfl.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Post Analysis, we understand that the below error is poping up while the Employee Smita Mukada... |
3,219 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Could not upload medical certificate in leave request of 17 days. Please find the error attachment. ECN: iblr05915 A... | 13,317 | 5 | 1 | Closed | Akhilesh.prajapati | Clarification | Customization | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-14T15:36:01+05:30 | 2021-05-29T16:49:08+05:30 | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com, sssupport@indusind.com | ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com, sssupport@indusind.com | rinoy.sebastian@indusind.com, sssupport@indusind.com | null | null | Software Problem | Hi Akhilesh.prajapati, We understand that the Could not upload medical certificate in leave request of 17 days. ECN: iblr05915 We will share the connection and we will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Pl... |
3,220 | Please move Appraisal of P1841 - Rajesh Kumar from Shanker Sachdeva(P0822) to Siddhartha Srivastava(P0281) | 13,318 | 5 | 3 | Closed | Pratap Singh | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | 2021-05-14T16:23:31+05:30 | 2021-05-27T11:11:53+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will update the Appraisal of P1841 - Rajesh Kumar from Shanker Sachdev... |
3,221 | Ashish Singh (P2094) Appraisal not reflecting in S+2(Manoj Kumar (P0410) stage | 13,319 | 5 | 3 | Closed | Pratap Singh | WOrkflow | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-14T17:02:15+05:30 | 2021-05-27T11:09:25+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the Ashish Singh (P2094) Appraisal not reflecting in S+2(Manoj Kumar (P0410... |
3,222 | Dear Team, We are trying to process full and final but same showing error, as per trail mail. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) ... | 13,320 | 5 | 1 | Closed | Anoopsingh | Formula not given for one of the formula component | Customization | Patch Deployment | null | Claims and Reimbursments | null | null | 2021-05-14T17:09:41+05:30 | 2021-06-08T18:50:29+05:30 | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, varatharaja.k@myadrenalin.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com, varatharaja.k@myadrenalin.com | balakumaran.v@myadrenalin.com, neerajbhardwaj@globecapital.com | null | null | Software Problem | Hi Anoopsingh, we understand that the We are trying to process full and final but same showing error. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Ema... |
3,223 | Training letters need to be uploaded in the system. | 13,321 | 5 | 1 | Closed | Priyanka Hanfode | Letters uploaded in application server using common upload tool. | Product | Service Request | null | Job Data | null | null | 2021-05-14T18:36:12+05:30 | 2021-05-29T18:49:38+05:30 | null | null | null | null | null | Service Request | created_by: 2043097241383 time: 2021-05-14 13:06:12 UTC, Hi Priyanka, As requested, Training letters have been uploaded. Please check and confirm. Regards, Judhistira.M, Done Regards, Priyanka Hanfode Contact 9769644933 ________________________________ |
3,224 | Hi Team Trying to download Department wise salary register but getting error , tried multiple time from last 2 days getting same error ,attached error screenshot please check and do the needful | 13,322 | 5 | 4 | Closed | Shreyas Shridhar | Patch | Product | Patch Deployment | null | Salary | null | null | 2021-05-14T18:44:34+05:30 | 2021-05-21T15:36:57+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, As reported query says, Salary register is not getting downloaded in the application, hen... |
3,225 | Hello, Please check MAY 15 - please confirm if this is tagged as Weekly Off as it's supposed to. Thank you. | 13,323 | 5 | 2 | Closed | Ellamae Regalario | Clarification | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-14T21:46:14+05:30 | 2021-06-01T09:50:22+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ellamae Regalario, We have executed the scheduler, Please validate. Thanks and Regards, Deepan... |
3,226 | Dear Team, Kindly please run the attached shift master at the back end as it is backdated and also please run for the OT data too. | 13,324 | 5 | 3 | Closed | Micheall Shearah a/p David Raja | Clarification | Product | Data Correction | null | Absence | null | null | 2021-05-15T06:50:51+05:30 | 2021-05-17T11:22:45+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Micheall Shearah a/p David Raja, As requested we have executed the scheduler. Thanks and Regards, D... |
3,227 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Adrenalin, Good day ! 0300106561 Jay Mark Salvidas is already on boarded however, in his interface it doesn't show anything. Please check. ... | 13,325 | 5 | 1 | Closed | McD HCMS | Clarification | Product | Clarification | null | Security | null | null | 2021-05-15T08:15:15+05:30 | 2021-06-01T09:50:23+05:30 | lorielyn.abella@mcd.com.ph, ask.adrenalin@myadrenalin.com, marian.sison@ph.mcd.com, mcd.hcms@ph.mcd.com | lorielyn.abella@mcd.com.ph, ask.adrenalin@myadrenalin.com, marian.sison@ph.mcd.com, mcd.hcms@ph.mcd.com | marian.sison@ph.mcd.com | null | null | Clarification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Maam Joan, Yes po Jay Mark Salvidas Thank you Sincerely *********************** Lorielyn Cabilao Abella Restaurant General Manager McD... |
3,228 | What is the method to cancel the COFF Leave which are wrongly created... | 13,326 | 5 | 3 | Closed | Praveen Kumar S | Form Access | Product | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-15T11:01:39+05:30 | 2021-05-15T20:20:30+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, As discussed over the phone, please navigate to Module Administration form and choose the gr... |
3,229 | Dear Madam, employee movement is seen as pending but the same is not seen pending for approval. please do the needful. EM ID: 67504 Regards, Sowmya | 13,327 | 5 | 3 | Closed | Sowmya | Clarification in Employee movement form | Product | Clarification | null | Employee Movement | null | null | 2021-05-15T11:27:29+05:30 | 2021-05-17T20:19:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, there are no pend... |
3,230 | We had changed all the Position to General shift type. Some of the position were mapped to Custom shift type. So, Kindly change the shift type of all the position to "General" | 13,328 | 5 | 4 | Closed | Albert D | shift change requested | Product | Data Correction | null | Setup HRMS | null | null | 2021-05-15T12:08:46+05:30 | 2021-05-30T13:50:36+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the reported query, we understood that you want to change the Shift Type as General for all t... |
3,231 | Good Day, I would like to ask assistance with my GEM adrenalin account. please see details below. 0300106561 Jay Mark Salvidas | 13,329 | 5 | 1 | Closed | LORIELYN ABELLA | Clarification | Product | Configuration | null | Security | null | null | 2021-05-15T12:18:45+05:30 | 2021-06-01T12:51:03+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; rv:88.0) Gecko/20100101 Firefox/88.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi LORIELYN ABELLA, Please add the employee in user group mapping form, ask employee to validate now. Thanks and Regards, Deepan. M Adrenalin eSystem... |
3,232 | Please move the resignation of P3163 _Priya Sharma from Shweta Madan's (P0687 ) tray to Abhishek Ram’s (P3103 )tray for approval | 13,330 | 5 | 4 | Closed | Pratap Singh | Actor Change completed | Customization | Data Correction | null | Separation Management | null | null | 2021-05-15T12:41:00+05:30 | 2021-05-17T11:47:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Based on your request, we have changed the actor name for the resignation approval. Kindly che... |
3,233 | Dear MAdam, employee movement is approved the manager but still it is given an error that forms are pending for approval. EM ID: 53749 Regards, Sowmya | 13,331 | 5 | 3 | Closed | Sowmya | Duplicate records has been created | Product | Clarification | null | Employee Movement | null | null | 2021-05-15T13:26:53+05:30 | 2021-05-17T20:16:05+05:30 | vijaya@bfil.co.in | vijaya@bfil.co.in | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13327, Hi Sowmya, We have checked, the dupli... |
3,234 | Kindly get the following remarks captured in the HR Operations clearance activity of Gaurv Maheshwari (P2763) for audit purpose. The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.980/- to be done.” Kindly get the needful done and confirm back. | 13,332 | 5 | 3 | Closed | Surendra Kumar | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-05-15T14:02:42+05:30 | 2021-06-01T16:49:17+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As per the request, we will update the following remarks captured in the HR Operations clearan... |
3,235 | Hi Support Team, We are experiencing server errors and hard to access the HCM on the employee side. Please see the attached file for the screenshot | 13,333 | 5 | 3 | Closed | Eric Fuertes | Clarification | Product | Clarification | null | Setup HRMS | null | null | 2021-05-15T14:55:07+05:30 | 2021-05-19T15:13:06+05:30 | eric.fuertes@primergrp.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We will discuss with our internal team and will update you on this concern., Hi Eric Fuertes... |
3,236 | We have processed F&F of 511634 in system and found salary days paid in F&F is appearing wrong. There is no payable days while processing F&F but system is capturing 6 days as paid days. Kindly check and resolve. Same issue is reported in earlier ticket. Thanks. | 13,334 | 5 | 3 | Closed | Preyesh Correia | Vinesh will take care of these things | Product | Service Request | null | Salary | null | null | 2021-05-15T15:08:07+05:30 | 2021-05-24T10:51:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the salary days wrongly showin... |
3,237 | P1174 ^ Komal Narsikar not able to apply the leave request screenshot is attached, please resolve the same | 13,335 | 5 | 3 | Closed | Pratap Singh | Clarification | Customization | Clarification | null | Absence, Time and Attendance | null | null | 2021-05-15T17:16:11+05:30 | 2021-05-18T10:35:57+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, we understand that the employee - P1174 ^ Komal Narsikar not able to apply the leave request s... |
3,238 | P3062 Priyanka Gulati is mapped with North Zone and her exit clearance has been triggered to Arushi (North HR). Request you give your approval to map the same with CSO team (Abhishekek Ram ). | 13,336 | 5 | 2 | Closed | Surendra Kumar | Data correction | Product | Service Request | null | Employee Information | null | null | 2021-05-15T17:48:47+05:30 | 2021-06-01T16:49:18+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, we will check P3062 Priyanka Gulati is mapped with North Zone and her exit clearance has been ... |
3,239 | Claim No to be Notified in Mail Subject for employees which Claim is Settled and Another error Notification comes twice every time... Also we need the Option for Employees to Track or Check the Claim Disbursement Status... | 13,337 | 5 | 3 | Closed | Praveen Kumar S | requesting additional details | Product | Clarification | Admin Module | Workflow | null | null | 2021-05-15T18:20:50+05:30 | 2021-07-15T23:49:01+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We understand that claim number need to be notified in notification email and mail triggered ... |
3,240 | Please check the below mentioned employee is eligible for Goal Setting but its showing goal setting not initiated for him : [cid:image001.jpg@01D749EE.C245AFF0] Best Regards Shreya Manager - Human Resources (Talent Management) M +91 7625018884 T +91 80 2237 8000 [cid:image949e49.JPG@07d6a092.44b70090]<htt... | 13,338 | 5 | 1 | Closed | Shreya | PMS scheduler has been executed | Product | Clarification | null | Goal Management | null | null | 2021-05-16T01:00:21+05:30 | 2021-06-01T09:50:24+05:30 | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | srujana.m@myadrenalin.com, mahendrakumar.raut@himatsingka.com | mahendrakumar.raut@himatsingka.com | null | null | Clarification | Hi Shreya, We have executed the PMS scheduler. Now below reported employee is eligible for goal setting form. Request you to check and revert for any further clarifications. Regards, Srujana.M , Thanks its resolved. Please close the ticket. Best Regards Shreya Manager - Human Resources (Talent M... |
3,241 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan. Please activate the goal setting for Suresh Kumar Sharma from Pyramids. Thanks, Kritika [cid:image3e902f.PNG@9d16cd39.46b6... | 13,339 | 5 | 1 | Closed | KRITIKA KUMAR | Goal enabled | Product | Service Request | Performance Management | Goal Management | null | null | 2021-05-16T10:13:32+05:30 | 2021-08-29T13:47:59+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, suresh@phs.ae, arun.v@myadrenalin.com, amit.sangha@abaninvestment.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com | null | suresh@phs.ae | null | null | Service Request | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless y... |
3,242 | Dear Team, We have change designation by using employee movement for an employee (10002 - Magesh) effective from 01st Feb 2021. But when we download the payslips (Feb and March) its showing as Executive director instead of Head Sales - TN. Kindly need your support. Incase of any doubts please call. 9626529777 | 13,340 | 5 | 4 | Closed | Malini N | changed designation inmonthwise table | Product | Data Correction | null | Payroll Management | null | null | 2021-05-16T10:51:11+05:30 | 2021-05-25T11:53:50+05:30 | malini.n@orangeretailfinance.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, As per the query ,We have under that employees designation is not reflecting properly for the em... |
3,243 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Some employees are not able to login to Adrenalin today, they are getting an error message “Oops something went wrong”..please note tha... | 13,341 | 5 | 1 | Closed | Amit Sangha | Nil | Product | Clarification | null | Application Access Management | null | null | 2021-05-16T10:53:38+05:30 | 2021-06-07T11:49:57+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, madhu.gogi@abaninvestment.com, shabeer.ali@abaninvestment.com, bhaskaran.r@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, madhu.gogi@abaninvestment.com, shabeer.ali@abaninvestment.com, bhaskaran.r@myadrenalin.com | elton.dasilva@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, madhu.gogi@abaninvestment.com, shabeer.ali@abaninvestment.com, bhaskaran.r@myadrenalin.com | null | null | Software Enhancement | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope this issue is resolved. Please confirm on the same. Adrenalin ME Support |
3,244 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-what is the process for these notifications? We don’t need these cc’d to anyone, just the employee should receive the wishes, can you pl... | 13,342 | 5 | 1 | Closed | Amit Sangha | Configuration change | Product | Configuration | null | Application Access Management | null | null | 2021-05-16T11:24:18+05:30 | 2021-06-07T11:49:58+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, shaula.murcia@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, bhaskaran.r@myadrenalin.com, iman.adam@cns-me.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, shaula.murcia@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, bhaskaran.r@myadrenalin.com, iman.adam@cns-me.com | shaula.murcia@abaninvestment.com, praveenkumar.thankappan@abaninvestment.com, bhaskaran.r@myadrenalin.com, iman.adam@cns-me.com | null | null | Software Problem | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Dear Sender, Thank you for your email. I'm currently not available in the office. I will have limited acce... |
3,245 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan, Logout page has changed with below instead of our companies logo’s. Please check … [cid:image003.png@01D74A3A.8DFEE5D0] ... | 13,343 | 5 | 1 | Closed | Madhu Gogi | Cache clear | Product | Clarification | null | Application Access Management | null | null | 2021-05-16T11:32:31+05:30 | 2021-06-07T12:51:10+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, amit.sangha@abaninvestment.com, bhaskaran.r@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, venkateswaran.c@myadrenalin.com, amit.sangha@abaninvestment.com, bhaskaran.r@myadrenalin.com | amit.sangha@abaninvestment.com, bhaskaran.r@myadrenalin.com | null | null | Software Enhancement | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Madhu Gogi, Please clear the cookies/cache and check. Adrenalin ME Support, [CAUTION: This email ori... |
3,246 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Arun-attendance is also being reported as a concern, staff are unable to mark presence. Regards, Amit Sangha [cid:image78ca18.PNG@d5ee7633... | 13,344 | 5 | 1 | Closed | Amit Sangha | No configuration/data corrections done from our end. | Product | Clarification | null | Time & Attendance Management | null | null | 2021-05-16T14:33:27+05:30 | 2021-06-07T11:49:59+05:30 | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, elton.dasilva@abaninvestment.com | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, elton.dasilva@abaninvestment.com | bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, saravanan.mani@myadrenalin.com, elton.dasilva@abaninvestment.com | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope all employees are able to mark their attendance. Please confirm. Adrenalin ME Su... |
3,247 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Madhu-can you please share with staff then the process for clearing cookies.. Bhaskaran-Can you please ensure that this is the right resolution be... | 13,345 | 5 | 1 | Closed | Amit Sangha | Nil | Product | Clarification | Admin Module | Employee Information | null | null | 2021-05-16T14:34:53+05:30 | 2021-06-08T16:24:26+05:30 | madhu.gogi@abaninvestment.com, krishna.kumar@abaninvestment.com, bhaskaran.r@myadrenalin.com, shabeer.ali@abaninvestment.com, saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | madhu.gogi@abaninvestment.com, krishna.kumar@abaninvestment.com, bhaskaran.r@myadrenalin.com, shabeer.ali@abaninvestment.com, saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | shabeer.ali@abaninvestment.com, saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Dear Amit, Let us first try with one associate who has reported the issue. Thanks & Regards Bhaskaran M(Dubai): +971-568154555| M(India) & Whats app:+91-9884037438 | MS TEAMS:bhaskaran.r@hr-mx.net | https://www.myadrenalin.com/ “I am keen to know if you have any suggestions for improvement or feedback on t... |
3,248 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Arun/Bhaskar-we are unable to set goals in the systems for 2668 ^ Alok Kumar Nawani (this is a reported issue for this staff however we are not sure ... | 13,346 | 5 | 1 | Closed | Amit Sangha | Measurable option was not getting enabled automatically. Patch deployed. | Product | Patch Deployment | null | Application Access Management | null | null | 2021-05-16T15:09:19+05:30 | 2021-06-07T11:50:00+05:30 | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com | arun.v@myadrenalin.com, bhaskaran.r@myadrenalin.com, saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com | ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com | null | null | Software Problem | Dear Amit, Hope the employee has already submitted the Goal and all the goal are with “Measurable” targets. Regards, Arun.V – Assistant Manager M:+919841614552 W: www.myadrenalin.com<http://www.myadrenalin.com/> CSP : https://csp.myadrenalin.com/newcsp [cid:image001.jpg@01D5F879.B99F6520] , [CAUTION: ... |
3,249 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-I have discussed based on your mail below with the line manager, the manager has reiterated that the rating shown to him by the system at t... | 13,347 | 5 | 1 | Closed | Amit Sangha | Zero target with downward | Product | Data Correction | null | Performance Management | null | null | 2021-05-16T18:54:03+05:30 | 2021-06-07T16:52:33+05:30 | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com | bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | Software Problem | Dear Amit, Mail update which you have shared here is our first level response on the reported point. Afterwards our expert team analyzed cases and we replied you the attached mail. Please do check the same and let me know for any further clarifications on this. Best Regards, Saravanan.SM Product Support _... |
3,250 | Hi Adrenalin, We would like to ask is there a way for an employee to print the Certificate Of Employment (CEO) by themselves? Thank you. | 13,348 | 5 | 2 | Closed | Jamaica Maas | Requested for more details | Product | Configuration | eRecruitment | Employee Information | null | null | 2021-05-17T08:40:56+05:30 | 2021-06-09T07:54:33+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Just to correct it's COE (Certificate Of Employment), Hi Jamaica Maas, Kindly revert us with more details of wha... |
3,251 | Dear Team, I would like to upload salary increment to the payroll system. May I know how to go about it. Thank you. Sue En | 13,349 | 5 | 3 | Closed | Teoh Sue En | Clarification | Geo Product | Clarification | null | Salary | null | null | 2021-05-17T08:54:06+05:30 | 2021-05-24T06:18:17+05:30 | deepan.m@myadrenalin.com | deepan.m@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, Kindly use CTC upload in data upload form to provide increment to employees. Regards, ... |
3,252 | Dear Support/Saravanan/Arun, May we request please if possible to get the old version temporarily activated as we have joiner from GTI today, other business units and pending assignments to be completed. Waiting for your prompt reply. Thank you. Regards, Mona [cid:image8d9112.PNG@9297c243.4e9be369]<ht... | 13,350 | 5 | 1 | Closed | Mona-Liza P. Villadelgado | In format master the mobile number format changed. | Product | Configuration | null | Application Management | null | null | 2021-05-17T09:23:50+05:30 | 2021-06-07T12:51:11+05:30 | saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, bhaskaran.r@myadrenalin.com, leeanna.nussbaumer@ghobash.com, ask.adrenalin@myadrenalin.com | saravanan.mani@myadrenalin.com, arun.v@myadrenalin.com, amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com, bhaskaran.r@myadrenalin.com, leeanna.nussbaumer@ghobash.com, ask.adrenalin@myadrenalin.com | amit.sangha@abaninvestment.com, tom.ward@abaninvestment.com | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless y... |
3,253 | Hi Deepan, Please check, we are currently exploring the review in adrenalin PMS and setup the review details and activated the scheduler. The scheduler gt successful but there's no email and the goal-setting still disable. | 13,351 | 5 | 2 | Closed | MG Miranda | Geo Product Patch | Geo Product | Patch Deployment | null | Calendar Setup | null | null | 2021-05-17T09:28:29+05:30 | 2021-05-31T17:54:30+05:30 | priyadharshini.k@myadrenalin.com, mgmiranda@securitybank.com.ph | priyadharshini.k@myadrenalin.com | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Based on your availability. we can connect for above reported concern. Regards, Pr... |
3,254 | How to we allow PAYROLL ADMIN to have access (to select other employees) to the Employee Summary field in the Compensation History form. | 13,352 | 5 | 1 | Closed | Sharon Ang | Clarification Provided | Product | Configuration | null | Payroll Setup | null | null | 2021-05-17T09:40:52+05:30 | 2021-05-19T18:54:27+05:30 | sharon.ang@primergrp.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sharon Ang, The Compensation History has been tagged under the 'EREC CORE' module, So kindly refer the 'Module... |
3,255 | Dear Team, As per confirmation based, We have Run the Lop Reversal, The reported employee from our end. Kindly check from your end and share feedback. 08881 09358 04991 | 13,353 | 5 | 3 | Closed | Abhishek.jhunjhunwala | Leave data changed | Product | Data Correction | null | Separation Management | null | null | 2021-05-17T09:40:58+05:30 | 2021-05-27T11:57:25+05:30 | null | null | null | null | null | Change Request | created_by: 2043097241351 time: 2021-05-17 04:10:58 UTC |
3,256 | Is there an existing report that will show the last 3 salary adjustments of employees? | 13,354 | 5 | 1 | Closed | Sharon Ang | Report name has been provided | Product | Configuration | null | Salary | null | null | 2021-05-17T09:43:41+05:30 | 2021-05-21T14:24:32+05:30 | sharon.ang@primergrp.com | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Kindly refer the 'Compensation History Report' for checking the salary adjustments of an employ... |
3,257 | Hi, Can you help check why 21-6463 is not eligible for OT Entry? Her Clock in clock out is updated as of yesterday. Please see screenshot below for your reference: Thank you. | 13,355 | 5 | 3 | Closed | Doreen Quino | Clarification Provided | Product | Configuration | null | Personal Data | null | null | 2021-05-17T09:54:04+05:30 | 2021-05-18T07:34:16+05:30 | drarrojo@healthyoptions.com.ph | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, The employee's city has not been mapped in the OT config and also showing in the CITY paramet... |
3,258 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Request your support in below issues. - Rewards data upload to HRIS. - H1 PDR modifications - PDR status report... | 13,356 | 5 | 1 | Closed | Sandeep Thungaturthy | conversion error resolved | Product | Data Correction | null | Performance Appraisal | null | null | 2021-05-17T09:59:44+05:30 | 2021-06-09T10:53:54+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Service Request | Hi Sandeep Thungaturthy, We understand that the support in below issues. - Rewards data upload to HRIS. - H1 PDR modifications - PDR status report We will share the connection and resolve the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level... |
3,259 | KRA's not appearing under Self Appraisals | 13,357 | 5 | 4 | Closed | Shankar Rawat | As we checked, the valid till date was exceeded hence the mentioned issue occurred. We have extended the valid till date till 31-May-2021. Now the self appraisal form is working fine. | Product | Configuration | null | Performance Management | null | null | 2021-05-17T10:05:38+05:30 | 2021-06-01T18:59:05+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shankar Rawat, We will check on the reported query and updateyou. Thanks & Regards,... |
3,260 | Hi Priya, can you run the backdated script for May 1 - May 15 | 13,358 | 5 | 3 | Closed | Zigmort Jelaver Ragudo | Service Request | Geo Product | Service Request | null | Absence, Time and Attendance | null | null | 2021-05-17T10:14:53+05:30 | 2021-05-25T14:06:34+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, As per request we have completed. Please check & confirm. Regards, Priyadh... |
3,261 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Our employees are not able to sign in via mobile app. Getting error "0 or null error". Please get this sorted at earliest. Best Regards Ha... | 13,359 | 5 | 1 | Closed | Sonali | Mobile issue | Product | Clarification | null | null | null | null | 2021-05-17T10:15:26+05:30 | 2021-06-01T11:48:51+05:30 | ask.adrenalin@myadrenalin.com, jagadeesswari.v@myadrenalin.com, srujana.m@myadrenalin.com | ask.adrenalin@myadrenalin.com, jagadeesswari.v@myadrenalin.com, srujana.m@myadrenalin.com | jagadeesswari.v@myadrenalin.com, srujana.m@myadrenalin.com | null | null | Clarification | Hi Harsha, As discussed over the call, We request you to please follow the below steps : 1) Uninstall the Mobile app and reinstall the same. 2) Post reinstallation if the Pop up appears regard to Allow/Deny kindly provide Allow access. 3) Post this even if any message appears please share the full snaps... |
3,262 | Hi, When we cross checked, the leave balance shown in the normal form and Leave Balance while raising Leave request are not the same. TG3782 - Sangeetha Please check and rectify. Thanks Karthik | 13,360 | 5 | 2 | Closed | Karthik Sivakumar | null | Product | null | null | Transition Management | null | null | 2021-05-17T10:33:56+05:30 | 2021-05-18T10:38:59+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/login, Hi Karthik Sivakumar, During a check, we have found that the Leave Balance in report and Leave Request form are ... |
3,263 | Dear Team, Please help to generate the Employee Tax computation sheet . | 13,361 | 5 | 3 | Closed | Madhukara H S | Payslip and Tax Computation is working | Product | Clarification | null | Tax Reports | null | null | 2021-05-17T10:34:50+05:30 | 2021-06-01T14:50:34+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13234, Hi Madhukara H S, We have already taken the session with your IT Team for vulnerability issues. Once it is completed, we will schedule the session... |
3,264 | Dear Team , Many of the General shift Employees Sunday showing Absent . Kindly check and rectify the same. | 13,362 | 5 | 4 | Closed | Madhukara H S | schedulers not run | Product | Data Correction | null | Absence, Time and Attendance | null | null | 2021-05-17T10:36:35+05:30 | 2021-06-01T14:50:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13361, Hi Madhukara H S, For the reported query, kindly navigate to Scheduler Log and Recovery, and check whether the Attendance Weekly Off and Holiday h... |
3,265 | Due to an error in the DOR for employee ID 3817 the employee was reinitiated in the system. We had not set any approval for employee reinitiation till date. But for this case it is showing that the request as gone for approval and cannot modify. We are not able to track the person for whom it has gone for approval. Nee... | 13,363 | 5 | 3 | Closed | Pavithra D R | re-intitaion record got struck in queue | Product | Clarification | null | Manage Employees | null | null | 2021-05-17T10:49:57+05:30 | 2021-06-01T13:48:48+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, As per the query ,We have understood that we need... |
3,266 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We are facing issues to login Adrenaline. Please need your prompt action to rectify the same or advice what needs to be done. Thanks, ... | 13,364 | 5 | 1 | Closed | KRITIKA KUMAR | nil | Product | Clarification | Admin Module | Application Access Management | null | null | 2021-05-17T10:57:06+05:30 | 2021-06-23T16:49:20+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, arun.v@myadrenalin.com, venkateswaran.c@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, arun.v@myadrenalin.com, venkateswaran.c@myadrenalin.com | amit.sangha@abaninvestment.com | null | null | Clarification | ++arun Kritika, can you please share with us more details or a screenshot? This will help us identify the root swiftly. , [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] [cid:image007.png@01D74A... |
3,267 | Hi , Below mentioned employee confirmation form has to be moved to Vimal G (TG1768). TG3904 - Athmaraman M Srinivasan Thanks Karthik | 13,365 | 5 | 2 | Closed | Karthik Sivakumar | approver ID changed | Product | Data Correction | null | Workflow | null | null | 2021-05-17T10:59:55+05:30 | 2021-05-20T12:39:24+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Karthik Sivakumar, Based on your request, we have moved the approver of the confirmation process of the... |
3,268 | In PMS Self Appraisal Status Report 2130-Final Scores report not showing scores of below employees- Employee Code Emp Name 900065 Leelu Ram 900217 Praveen Kumar 900923 Dinesh Kumar 021390 Sunakar Das 021631 Brahmananda N 021848 ... | 13,366 | 5 | 4 | Closed | Ekta | AeS.PMS_2130 patch deployment | Customization | Patch Deployment | null | Performance Appraisal | null | null | 2021-05-17T11:13:31+05:30 | 2021-06-03T18:12:10+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, We understood that the final scores are not showing for the reported employees in the 'Self Appraisal St... |
3,269 | Dear Team, Kindly cleanup goals for ECN: R04009 and confirm. Regards, Chaitali | 13,367 | 5 | 3 | Closed | Rinoy Sebastin | Data correction | Customization | Data Correction | null | Goal Management | null | null | 2021-05-17T11:13:52+05:30 | 2021-06-01T16:49:19+05:30 | dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | dhivya.v@myadrenalin.com, balakumaran.v@myadrenalin.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will share the connection and cleanup goals for ECN: R04009 and we will confirm the same... |
3,270 | Dear Team, Kindly please run the attached shift master (both sheets) at the back end as it is backdated and also please run for the OT data too. | 13,368 | 5 | 3 | Closed | Micheall Shearah a/p David Raja | Executed as mentioned | Product | Data Correction | null | Absence | null | null | 2021-05-17T11:21:56+05:30 | 2021-05-24T07:20:19+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/13324, Hi Micheall Shearah a/p David Raja, As mentioned, we have executed the shift data from our end for the gi... |
3,271 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate goal setting for Lavinia Armstrong Lavinia@phs.ae<mailto:Lavinia@phs.ae> from Pyramids. Thanks, kritika [c... | 13,369 | 5 | 1 | Closed | KRITIKA KUMAR | goal enabled | Product | Service Request | null | Goal Management | null | null | 2021-05-17T11:23:33+05:30 | 2021-06-08T10:49:55+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com | null | null | null | Service Request | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Kritika, We have enabled the goal setting for the below employee. Regards, Saravanan. SM ... |
3,272 | Dear Support, Kindly find the enclosed file for VAPT result . We need to closed mention point for amity.americanoncology.com PT-WEB-3: Security Misconfigurations PT-WEB-8: Information Disclosure | 13,370 | 5 | 4 | Closed | Harshit Bajaj | IIS Best Practices not follow | Product | Configuration | null | Security | null | null | 2021-05-17T11:29:23+05:30 | 2021-06-10T19:49:21+05:30 | null | null | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ashok Chakravarthi Maddam, Please join the below session link. https://fastsupport.gotoassist... |
3,273 | List of employees not coming in employee search | 13,371 | 5 | 3 | Closed | Surendra Kumar | Module Role Mapping - HRADMINFAC | Product | Configuration | null | Employee Information | null | null | 2021-05-17T11:31:32+05:30 | 2021-05-17T17:46:52+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/12821, Hi Surendra Kumar, We understand that the List of employees not coming in employee search in the "Emplo... |
3,274 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ++Adrenalin Team Thanks & Regards, Shweta Ghule Singh Senior Associate HRIS [cid:image003.png@01D74B10.6EB87020] From: Atul Gupta Sent: Monday, May 1... | 13,372 | 5 | 1 | Closed | Shweta Ghule Shankarrao | browser version issue at customer end. | Product | Clarification | null | Application Access Management | null | null | 2021-05-17T11:34:03+05:30 | 2021-06-04T19:50:02+05:30 | atul.gupta@npci.org.in, raju.chavan@npci.org.in, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, telaprolu.ramana@npci.org.in, sagar.thakurdesai@npci.org.in | atul.gupta@npci.org.in, raju.chavan@npci.org.in, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, telaprolu.ramana@npci.org.in, sagar.thakurdesai@npci.org.in | telaprolu.ramana@npci.org.in, sagar.thakurdesai@npci.org.in | null | null | Clarification | Hi Shweta Ghule Shankarrao, As reported query says, login is not happening in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Shweta Ghule Shankarrao, As informed over the phone cal... |
3,275 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Employee 117582 is unable to see "Save" & "Submit" button on the Goal setting page. Please assist. Regards, Amolika From: Y... | 13,373 | 5 | 3 | Closed | Amolika Ajinkya Uplekar | Tried to save from our end and saved successfully | Customization | Clarification | null | Performance Management | null | null | 2021-05-17T11:44:12+05:30 | 2021-06-03T20:50:38+05:30 | ask.adrenalin@myadrenalin.com | ask.adrenalin@myadrenalin.com | null | null | null | Clarification | Hi Amolika Ajinkya Uplekar, Noted on your query,we will check and update on why the Submit option is not reflecting in the Goal setting page of the employee and update the status accordingly. Regards Wasim, Hi Amolika Ajinkya Uplekar, Please find the attached screenshot, we tried to save one goal as a Test case ... |
3,276 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Saravanan, Please activate the goal setting for Tasnim Al Tawallbeh from Pyramids. Thanks, Kritika [cid:image396f91.PNG@4c014d81.4290... | 13,374 | 5 | 1 | Closed | KRITIKA KUMAR | Clarification | Product | Clarification | null | Security | null | null | 2021-05-17T11:54:54+05:30 | 2021-06-01T18:59:06+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com | null | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi KRITIKA KUMAR, Employee 5437 Goal setting is pending with the Actor 5321 . Please share employee id i... |
3,277 | Still system is showing the old format-Form12BA. Can you please implement the revised format in staging and confirm on priority. | 13,375 | 5 | 3 | Closed | Senthil kumar M S | patch deployment for format change | Product | Patch Deployment | null | Payroll Management | null | null | 2021-05-17T12:00:07+05:30 | 2021-06-16T19:52:10+05:30 | null | null | null | null | null | Software Enhancement | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, We have now upadated the Form 16 format changes .requesting you to check the same and update us in case of clar... |
3,278 | Kindly close the loan, screenshot attached | 13,376 | 5 | 3 | Closed | ROOTS IT | Loan Reschedule | Product | Clarification | null | Loans | null | null | 2021-05-17T12:07:33+05:30 | 2021-06-11T14:30:21+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi ROOTS IT, As per the reported query, we understood that you want to close the loan in system. Please navigate to... |
3,279 | Dear Mr. Ghulam, Requested to co-ordinate with Mr. Prakash for running some patch files in Payroll for up-dating Tax Investment and pay process. As Mr. Avinash told me that you have admin rights as informed by Ms Greta , request to coordinate with Mr. Prakash, since Greta do not have admin USER ID or Password. ... | 13,377 | 5 | 1 | Closed | Dhanashree Sawant | Clarification provided | Product | Configuration | null | Salary | null | null | 2021-05-17T12:40:50+05:30 | 2021-05-18T13:06:39+05:30 | ghulam.yazdani@myadrenalin.com, prakash.kumar@myadrenalin.com, avinash_khilari@gsenc.com, gowtham.n@myadrenalin.com, dhanashree_sawant@gsenc.com | ghulam.yazdani@myadrenalin.com, prakash.kumar@myadrenalin.com, avinash_khilari@gsenc.com, gowtham.n@myadrenalin.com, dhanashree_sawant@gsenc.com | avinash_khilari@gsenc.com | null | null | Change Request | ++Looping Gowtham , Hi Dhanashree Sawant, Please share the admin credentials or Please do the changes go to "Label Editor" --> select one label --> "Go" --> Sync Label --> generate XML Please do the changes go to "Message Editor" --> select one Message type--> "Go" --> Sync Message--> generate XML ... |
3,280 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please review and assist with the below complaint on priority. We had raised this earlier as well however it is not resolved as rep... | 13,380 | 5 | 1 | Closed | Amit Sangha | nil | Product | Clarification | Admin Module | Application Access Management | null | null | 2021-05-17T13:06:39+05:30 | 2021-06-23T16:49:21+05:30 | saravanan.mani@myadrenalin.com, iman.adam@cns-me.com, fadi.jeries@cns-me.com, ask.adrenalin@myadrenalin.com | saravanan.mani@myadrenalin.com, iman.adam@cns-me.com, fadi.jeries@cns-me.com, ask.adrenalin@myadrenalin.com | iman.adam@cns-me.com, fadi.jeries@cns-me.com, ask.adrenalin@myadrenalin.com | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Can you check the url which employee has put on the screenshot. Please ask him to use Chrome... |
3,281 | Hi Support Team, Is there a way to access the employee to save the HMO number and their dependents? Via form or data upload? | 13,381 | 5 | 1 | Closed | Eric Fuertes | Requested for Data | Product | Clarification | null | Workflow | null | null | 2021-05-17T13:13:52+05:30 | 2021-06-03T17:49:35+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, Kindly confirm the purpose of the HMO number and the dependents and where you are referring the v... |
3,282 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist on the below issue. Regards, Amit Sangha [cid:imaged5c5b6.PNG@5f8fb9d4.459358a9]<http://www.abaninvestment... | 13,382 | 5 | 1 | Closed | Amit Sangha | Clarification | Product | Clarification | null | Employee Information | null | null | 2021-05-17T13:35:52+05:30 | 2021-06-01T17:49:03+05:30 | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, noemi.agumboy@tawazon.ae | saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, noemi.agumboy@tawazon.ae | ask.adrenalin@myadrenalin.com, noemi.agumboy@tawazon.ae | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Employee have not completed the on-boarding, so he does not have access for other form. ... |
3,283 | Hi, Request you to reset the self appraisal form for the attached list. Please do the needful at the earliest. regards, Pinkiiy Raval. | 13,383 | 5 | 3 | Closed | Vaishali Raut | PMS Re-initiated | Product | Data Correction | null | Performance Management | null | null | 2021-05-17T13:59:51+05:30 | 2021-05-20T13:17:34+05:30 | pinkiiy.raval@medusind.com, vaishali.raut@medusind.com | pinkiiy.raval@medusind.com | null | null | null | Service Request | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes, we will schedule the session for re-initiating the PMS and update the status. ... |
3,284 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Arun, There is a case mentioned in the below email where the manager is unable to the goal of the team member for approval in spite of receiving... | 13,384 | 5 | 1 | Closed | KRITIKA KUMAR | Nil | Product | Clarification | Performance Management | Application Access Management | null | null | 2021-05-17T14:08:41+05:30 | 2021-06-08T12:12:17+05:30 | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, saravanan.mani@myadrenalin.com | arun.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, saravanan.mani@myadrenalin.com | bhaskaran.r@myadrenalin.com, amit.sangha@abaninvestment.com, saravanan.mani@myadrenalin.com | null | null | Clarification | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi KRITIKA KUMAR, Hope the issue is addressed. Please confirm. Adrenalin ME Support |
3,285 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] +Bhaskar/Arun Regards, Amit Sangha [cid:image9dc496.PNG@35b3fabb.409ce3ea]<http://www.abaninvestment.com> ABAN INVESTMENT Ghobash Group Ope... | 13,386 | 5 | 1 | Closed | Amit Sangha | Configuration change | Product | Configuration | Admin Module | Application Access Management | null | null | 2021-05-17T14:21:21+05:30 | 2021-06-23T16:49:22+05:30 | monaliza.perez@abaninvestment.com, saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, arun.v@myadrenalin.com | monaliza.perez@abaninvestment.com, saravanan.mani@myadrenalin.com, bhaskaran.r@myadrenalin.com, ask.adrenalin@myadrenalin.com, arun.v@myadrenalin.com | null | null | null | Software Enhancement | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope we have made it as non-mandatory to fill in the zipcode on on-boarding. Adrenalin ME ... |
3,286 | Hi team, 1. Below user has entered wife details twice request you to delete one. AQ020946 Raghavendrachary Gundoju 2. Below user has made multiple entries in family details and past employment, only one entry needs to be retained. AQ020926 Sravani Kolimi 3. There are multiple entries done under education de... | 13,388 | 5 | 3 | Closed | Ansu Singh | duplicate entries created | Product | Data Correction | null | Employee Information | null | null | 2021-05-17T14:56:28+05:30 | 2021-05-18T09:43:45+05:30 | null | null | null | null | null | Software Problem | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassis... |
3,287 | Dear Team, (17647 ^ Shivraj Choudhary) please check mention employee not found in employee details. please find attach reference image. | 13,389 | 5 | 2 | Closed | Sandeep Jangid | Emp status issue | Product | Data Correction | null | Employee Information | null | null | 2021-05-17T15:01:24+05:30 | 2021-05-18T17:39:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, the mentioned employee - (17647 ^ Shivraj Choudhary) is not found in t... |
3,288 | Dear team While uploading Shift using upload we are facing this error Transaction (Process ID 52) was deadlocked on lock | communication buffer resources with another process and has been chosen as the deadlock victim. Rerun the transaction. while trying to insert Looking forward for your ki... | 13,390 | 5 | 3 | Closed | Vinoth Kumar | deadlock | Product | Clarification | null | Shift and Scheduling | null | null | 2021-05-17T15:13:34+05:30 | 2021-07-02T14:06:13+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please join the below session link. https://fastsupport.gotoassist.com/826845239 ... |
3,289 | Hi Priya, is it possible to have a multiple email address recipient of submitted timesheet for approval? | 13,391 | 4 | 2 | Resolved | Zigmort Jelaver Ragudo | Training Provided | Product | Clarification | null | Employee Movement | null | null | 2021-05-17T15:44:57+05:30 | 2021-05-20T10:18:50+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We will check this internally and will update on the same., Hi Zigmort Jelaver Ragu... |
3,290 | Dear Concern, Kindly upload attached salary register of 2 employees for backdated months. | 13,392 | 5 | 3 | Closed | Yugandhara Chavan | Clarification provided | Product | Service Request | null | Salary | null | null | 2021-05-17T15:51:21+05:30 | 2021-06-01T16:49:20+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, As discussed please do the "Processed Data History Upload" for the same. Regards Pr... |
3,291 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Iswarya We request you to move all the Clearance from Vikram DAsarathan (SX6) to Rajeswari(G26) Thanks Balaji.Damodaran | Human Resources... | 13,393 | 5 | 1 | Closed | Balaji Damodaran | Data correction | Product | Data Correction | null | Separation Management | null | null | 2021-05-17T15:59:52+05:30 | 2021-06-01T17:49:04+05:30 | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com | null | null | null | Service Request | Hi Balaji Damodaran, As per the request, we will move all the Clearance from Vikram DAsarathan (SX6) to Rajeswari(G26) We will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600... |
3,292 | Dear Gowtham, PFA list of employees we need to reverse these leaves as they have applied it before Mar 2021. Kindly do the needful from backend so that it should not affect the leave truncation for next year. | 13,394 | 5 | 2 | Closed | Nivedita Indulkar | Changing approved on date from back end for attached list of balance adjustments done. | Product | Service Request | Leave Management | Absence | null | null | 2021-05-17T16:00:46+05:30 | 2021-12-06T09:53:06+05:30 | null | null | null | null | null | Service Request | created_by: 2043020884409 time: 2021-05-17 10:30:46 UTC, Hi Nivedita, As requested, we have uploaded the attached adjustment sheet and updated the "adjusted on" date as 31st Mar 2021 via the backend for these 4 employees. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadren... |
3,293 | Dear Team Associates are facing the family details update issue as well as their family members are not listed in the nomination scheme page. We request your support to fix this issue on top priority. We are handling covid cases now, if the dependent details are missed then this creates an issue at the Organ... | 13,395 | 5 | 1 | Closed | Balaji Damodaran | patch deployed and clarification provided for other cases | Product | Patch Deployment | Claims & Reimbursement | Employee Information | null | null | 2021-05-17T17:00:57+05:30 | 2021-07-08T10:49:20+05:30 | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, ravisankar.s@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, ram.kommineni@intellectdesign.com, peter.wilson@intellectdesign.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com | dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, ravisankar.s@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, ram.kommineni@intellectdesign.com, peter.wilson@intellectdesign.com | dhivya.v@myadrenalin.com, ravisankar.s@myadrenalin.com, myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, iswarya.s@myadrenalin.com, ram.kommineni@intellectdesign.com, peter.wilson@intellectdesign.com | null | null | Software Problem | Hi Balaji Damodaran, We understand that the Associates are facing the family details update issue as well as their family members are not listed in the nomination scheme page. We are checking internally with the Product team on priority to resolve the same. We will update you once the issue has been resolv... |
3,294 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, EE 21192 has raised AR request for below dates. However; all the pending records are not reflecting in the workflow tracker form. Kindly check on pr... | 13,396 | 5 | 1 | Closed | Shweta Ghule Shankarrao | wfs_tracker is 10 | Product | Configuration | null | Setup Adrenalin | null | null | 2021-05-17T17:22:54+05:30 | 2021-06-02T13:50:14+05:30 | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com, sumithra.r@myadrenalin.com | null | null | null | Clarification | Hi Shweta Ghule Shankarrao, As informed over the phone call, we will check the data of the attendance regularization and will update you on this. The workflow is showing correctly for the existing transactions. we will keep you updated on the other transactions. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, ... |
3,295 | Dear Team, Please check and resolve, Code once get approved it will not reflect. select * from WFS_EREC_EMPLOYEE_QUEUE_DTL_T where emp_companyname like '%Varsha%' select * from WFS_QUEUE_PROCESS_H_T where QPH_QUEUE_ID='6c13dbf8f6e5411d' select * from WFS_FORMHISTORY where FLOWID =' 6c13dbf8f6e5411d... | 13,397 | 5 | 3 | Closed | Venkatesh | PAN number repeat | Product | Data Correction | null | Employee Information | null | null | 2021-05-17T17:35:59+05:30 | 2021-06-02T18:51:27+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11849, Hi Venkatesh, As discussed, we will check this issue today and rectify the same. Regards, Ram... |
3,296 | Hi , Below mentioned employees Confirmation form has to be moved to Senthil Anandh S ( TG1259). TG3811 -Jerry Edwin Prabalam. Thanks Karthik | 13,398 | 5 | 2 | Closed | Karthik Sivakumar | actor changes done | Product | Data Correction | null | Workflow | null | null | 2021-05-17T17:44:16+05:30 | 2021-05-20T12:38:58+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: , Hi Karthik Sivakumar, Based on your request, we have moved the confirmation appraisal form of the employee (TG3811) to approver TG1259. Regards Raghu.T |
3,297 | Dear Team, As per confirmation, We have lop reversal the below-reported employee and confirm from our end. 05865 14033 08582 11356 | 13,399 | 5 | 1 | Closed | Abhishek.jhunjhunwala | Lop Reversal | Product | Data Correction | null | Separation Management | null | null | 2021-05-17T17:45:12+05:30 | 2021-06-01T17:49:05+05:30 | null | null | null | null | null | Change Request | created_by: 2043097241351 time: 2021-05-17 12:15:12 UTC |
3,298 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, I am running a scheduler but scheduler is failing with the below error message.. [cid:image001.png@01D74B45.CA639730] Regards, Sandeep ... | 13,400 | 5 | 1 | Closed | Sandeep Thungaturthy | special character in numeric value | Customization | Data Correction | null | Employee Information | null | null | 2021-05-17T17:57:13+05:30 | 2021-06-03T20:50:38+05:30 | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com | null | null | Software Problem | Hi Sandeep Thungaturthy, we will share the connection around 10.30 to 11 A.M and will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin... |
3,299 | Hi, pls clean goal setting form of 4327 and confirm once it done. | 13,401 | 5 | 3 | Closed | Vasudev Tyagi | We have cleaned up the goals for the mentioned employee (4327). | Product | Data Correction | null | Goal Management | null | null | 2021-05-17T18:14:17+05:30 | 2021-06-02T09:50:24+05:30 | null | null | null | null | null | Change Request | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We have cleaned up the goals for the mentioned employee (4327). Please check from your end and l... |
3,300 | Hi, Need to add below section to TAX DECLARATION FORM 1. Section 80 EEA – Deduction for Interest paid on Home Loan for affordable housing 2. Section 80DDB – Deduction for Specified Diseases | 13,402 | 5 | 4 | Closed | Yogaraju M | clarificaion on tax component | Product | Clarification | null | Tax | null | null | 2021-05-17T18:57:52+05:30 | 2021-06-02T19:55:37+05:30 | null | null | null | null | null | Clarification | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query ,We have understood that we need to add the two TAX components. Please provide... |
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