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32.1k
901
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Ticket [10879] has been posted- Freshdesk Invoice  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8214258  If you think the problem is not resolved, please reply to this em...
10,953
5
1
Closed
Billing
Support experience ticket
Product
Configuration
null
Customization
null
null
2021-02-16T08:19:06+05:30
2021-02-16T10:23:57+05:30
null
null
null
null
null
Clarification
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Ticket [10879] has been posted- Freshdesk Invoice  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8214258  If you think the problem is not resolved, please reply to this em...
902
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Reminder for [10868] with Status [Closed] awaiting for your Confirmation.  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8248057  If you think the problem is not resolved,...
10,954
5
1
Closed
Billing
support experience was good
Product
Configuration
null
Customization
null
null
2021-02-16T08:19:40+05:30
2021-02-16T10:24:12+05:30
null
null
null
null
null
Clarification
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Reminder for [10868] with Status [Closed] awaiting for your Confirmation.  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8248057  If you think the problem is not resolved,...
903
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Reminder for [10869] with Status [Closed] awaiting for your Confirmation.  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8248058  If you think the problem is not resolved,...
10,955
5
1
Closed
Billing
Support experience was good
Product
Configuration
null
Customization
null
null
2021-02-16T08:20:22+05:30
2021-02-16T10:24:29+05:30
null
null
null
null
null
Clarification
Hey Adrenalin, We have marked your ticket as Resolved. Please check your ticket. Your Ticket details :  Ticket Title :  Reminder for [10869] with Status [Closed] awaiting for your Confirmation.  Ticket URL:  https://support.freshdesk.com/helpdesk/tickets/8248058  If you think the problem is not resolved,...
904
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] pls move Aye4671's only to Aye0064 Pls move Aye2922's only to Aye1493 Pls move Aye1477 and Aye3544's only to Aye5172 -- Thanks and Regards, Sarga...
10,957
5
1
Closed
Sargam Gupta
Data correction
Product
Data Correction
null
Workflow
null
null
2021-02-16T11:11:43+05:30
2021-03-15T13:09:42+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Sargam Gupta, From the shared description we understood that the pending transactions of certain employees has to be moved to the respective approvers. We will do the same and share the updates with you. Regards, Iswarya Saravanan, Hi Sargam Gupta, As per the request, we have moved the Separa...
905
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] -- Thanks and Regards, Sargam Gupta -- ****************************************CONFIDENTIAL**************************************** *...
10,958
5
1
Closed
Sargam Gupta
need to verify the existing report and share the access to new FAC
Product
Configuration
null
Organization Structure
null
null
2021-02-16T11:21:29+05:30
2021-03-15T13:09:39+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Sargam Gupta, The visibility of the reports and extraction of the same with all the facilitation employees is based on the access rights given in Module Administration and Manage Role Player only. To verify this, request you to please extract the report namely "Module Administration Employee Wise"  and check...
906
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] -- Thanks and Regards, Sargam Gupta -- ****************************************CONFIDENTIAL**************************************** *...
10,959
5
1
Closed
Sargam Gupta
Clarification
Product
Clarification
null
Separation Management
null
null
2021-02-16T11:58:35+05:30
2021-03-15T13:09:36+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Sargam Gupta, The description provided in the ticket header is insufficient, hence request you to please provide a brief description on the ticket to proceed further on Resignation data changes. Regards, Iswarya Saravanan, Hi Sargam Gupta, As discussed over call, the Employee - AYE4770's Resi...
907
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Please change the below employees Notice period as 90 days. Regards Sandeep From: Gayathri D <gayathri.d1@exidelife.in> Sent: 16 F...
10,960
4
1
Resolved
Sandeep Thungaturthy
Data correction
Product
Data Correction
null
Separation Management
null
null
2021-02-16T12:15:52+05:30
2021-03-15T13:09:34+05:30
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
iswarya.s@myadrenalin.com
null
null
Service Request
Hi Sandeep Thungaturthy, Please provide us sometime, will receive the connectivity from your end and update the Notice Period of the below mentioned employee and share the updates with you. Regards, Iswarya Saravanan, Hi, Thanks for your email. I am on Personal leave on 16th Feb 2021. Kindly ...
908
Hi, Employee's surname is reflecting twice in her payslip (11075 ^ Nazmin Shaikh).  Have faced this issue last week as well with another employee. Please check and resolve for all. Thanks, Rashmi D 8108813311
10,962
5
3
Closed
Rashmi Deshpande
Middle name and Surname both had same values, hence shown twice. Correct via back in Payroll table (PA_EMPLOYEE_MONTHWISE).
Product
Data Correction
null
Payroll Setup
null
null
2021-02-17T10:10:26+05:30
2021-03-01T11:22:28+05:30
rashmi.deshpande@houseofanitadongre.com
null
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10939, Hi Rashmi Deshpande, Please find below zoom link to look into the reported concern, please join the same....
909
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Again 2 emails have started coming. [cid:image001.png@01D70519.39897530] Thanks & Regards, Jatinder Kumar Sharma Deputy Manager - H...
10,963
5
3
Closed
Jatinder Kumar Sharma
Report Mail service running in both servers
Customization
Clarification
null
Customization Reports
null
null
2021-02-17T10:40:31+05:30
2021-03-15T13:09:32+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com, alexander.c@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com, sandil.k@myadrenalin.com, alexander.c@myadrenalin.com
sandil.k@myadrenalin.com, alexander.c@myadrenalin.com
null
null
Clarification
Hi Jatinder Kumar Sharma, For the reported mail query, please share the report name for further analyses on the same. Thanks & Regards,  Mohamed Moosa A, Employee dump , Hi Jatinder Kumar Sharma, The reported mail trigger has been rectified through the database, please check the same from your end an...
910
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear team Kindly advise what is this for? Thanks and Regards Edna De Lesseps :+91 810 810 8641 CIN: U74990MH2008NPL189067 From: Adrena...
10,965
4
1
Resolved
Edna De Lesseps
Clarification on FreshDesk portal
Customization
Clarification
null
Customization
null
null
2021-02-17T11:27:55+05:30
2021-03-01T00:30:01+05:30
ask.adrenalin@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, shweta.ghule@npci.org.in
ask.adrenalin@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, shweta.ghule@npci.org.in
ask.adrenalin@myadrenalin.com, gopalakrishnan.s@myadrenalin.com, shweta.ghule@npci.org.in
null
null
Clarification
Hi Edna De Lesseps, This email confirms that a login has been created for you in this Helpdesk portal to raise queries with respect to Adrenalin (HRIS). This is being done as NPCI as a customer is being handed over from Delivery to Adrenalin Support team. Request you to please click on the link and register your...
911
Dear Team, Kindly hold the salary for the below mentioned employee:- Emp_No Name Month NET PAY 07933 Sujit Kumar Manna Dec.18  15,352.00  07933 Sujit Kumar Manna Jan.19  3,147.00  Regards Abhishek 8240332855
10,966
5
2
Closed
Argha Ghosh
salary hold
Product
Data Correction
null
Salary
null
null
2021-02-17T12:06:57+05:30
2021-03-15T13:09:29+05:30
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
null
null
null
Change Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, ​ As per request, We have hold the salary of the below-reported employee from our end. ​ Kin...
912
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, As discussed, request you to please open the final year appraisal till joining 31st Dec'20 and confirm. Thanks & Regards, Jatinder Ku...
10,967
5
3
Closed
Jatinder Kumar Sharma
Self Appraisal initiation (start date change request)
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-17T16:20:31+05:30
2021-03-15T13:09:26+05:30
moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com
moosa.m@myadrenalin.com, ask.adrenalin@myadrenalin.com
null
null
null
Change Request
Hi Jatinder Kumar Sharma, As per your request, the Self Appraisal has been opened for the employees till the DOJ 31 Dec 2020 through the database, please check the same from your end and share us your feedback. Thanks & Regards,  Mohamed Moosa A
913
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Still record not coming in this report. [cid:image001.png@01D70552.83E418E0] From: humanresourcecm@religare.com [mailto:humanresourcecm@religare.c...
10,968
5
2
Closed
Jatinder Kumar Sharma
clarification
Customization
Clarification
null
Customization Reports
null
null
2021-02-17T17:30:43+05:30
2021-03-15T13:09:18+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatin, On our analyses, we have observed that the Final Appraisal is not approved for any employee?s, hence the data is not reflecting in the report. Thanks & Regards, Mohamed Moosa A ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/...
914
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist with clean up of all goals for the attached list of staff. they have unfortunately selected the direction incorrectly...
10,969
5
1
Closed
Amit Sangha
data cleanup
Product
Service Request
null
Performance Management
null
null
2021-02-17T17:54:35+05:30
2021-03-15T13:09:13+05:30
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com, amit.sangha@abaninvestment.com, venkateswaran.c@myadrenalin.com
kritika.kumar@abaninvestment.com, leeanna.nussbaumer@ghobash.com
null
null
Service Request
Hi Amit, Please find our remarks on shared employees and re confirm us to proceed with the cleanup. Here few employees goals are pending , few employees review are pending and some of the employees are not eligible for appraisal cycle. Please check our remarks and confirm us the final cleanup list. ? Best Reg...
915
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] SUPERVISOR/DEPARTMENT HEAD to Aye5532 ADMIN ACTIVITY to Aye0508 -- Thanks and Regards, Sargam Gupta -- *******************************...
10,970
5
1
Closed
Sargam Gupta
Data Correction
Product
Data Correction
null
Separation
null
null
2021-02-17T19:49:04+05:30
2021-03-15T13:09:04+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Sargam Gupta, As per the request, We will move the Activity of the  SUPERVISOR/DEPARTMENT HEAD to Aye5532 ADMIN ACTIVITY to Aye0508 Also please confirm whether all the Employees above activity need to be moved to the above approvers queue. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th...
916
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Please check as seems queue issue. Regards Jatinder Sharma 70094-81180 From: Tanmoy Bhadri Sent: Thursday, February 18, 2021 10:36 AM To: Ja...
10,972
5
3
Closed
Jatinder Kumar Sharma
appraisal transaction stuck in the queue
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-18T12:26:43+05:30
2021-03-15T13:09:02+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Software Problem
Hi Jatinder Kumar Sharma, Post analyzing we have observed the appraisal transaction stuck in the queue due to double appraisal transaction issue (fixed already), hence we have now reprocessed the same through the database, the appraisal of the mentioned employees are pending under the approver's end for the approva...
917
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Kindly shift this appraisal to 91131 - Jeetika Rathore Employee code - 54029 - Swaraj Kumar Acharjee Regards Jatinder Sharma 70094-81180 ...
10,973
5
3
Closed
Jatinder Kumar Sharma
actor change
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-18T12:29:01+05:30
2021-03-15T13:09:00+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Change Request
Hi Jatinder Kumar Sharma, ​ As per your request, the Final Appraisal of 54029  has been moved to 91131  for the approval, please check and share us your feedback. Thanks & Regards,  Mohamed Moosa A
918
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jayakrishnan, Below employee is claimed LTA with bill hence his LTA is partly exempted from tax. Have noticed One time tax is calculated without ...
10,974
5
1
Closed
Roseline Judia
LTA exemption issue by
Product
Configuration
null
Claims and Reimbursments
null
null
2021-02-18T12:48:23+05:30
2021-03-15T13:08:57+05:30
sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global, dhivya.v@myadrenalin.com, ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com
sivas@efl.global, balakumaran.v@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global, dhivya.v@myadrenalin.com
jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global
null
null
Clarification
Hi Roseline Judia, We will check the above query regard to LTA tax excemption and one time tax calculation and we will revert you on the same. ​ Regards, Jayakrishnan. N Product Support, Dear Jai, Waiting for your revert as we have to release LTA today. Thanks & Regards [Description: c...
919
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] [image: image.png] -- Thanks and Regards, Sargam Gupta -- ****************************************CONFIDENTIAL***********************...
10,975
5
1
Closed
Sargam Gupta
Data correction
Product
Data Correction
null
Interview and Selection Management
null
null
2021-02-18T12:50:06+05:30
2021-03-15T13:08:54+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Muskaan , You have successfully registered your candidature on Aye Finance Career Portal. Your login details are as follows:- * URL:* https:...
920
Dear Team, Kindly hold the salary as per the below details. Emp_No Name Month NET PAY 08243 Tushar  Biswas Jun.18  10,858.00  Regards Abhishek 8240332855
10,976
5
2
Closed
Argha Ghosh
salary hold
Product
Clarification
null
Salary
null
null
2021-02-18T13:26:37+05:30
2021-03-15T13:08:52+05:30
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, ​ As discussed over the call, We have hold the salary the reported employee from our end, ​ K...
921
Dear Team, Kindly hold the Salary as per the below details. Emp_No Name Month NET PAY 07493 Avishek Das Jul.18  11,781.00  03580 Sukdeb Mridha Jul.18  11,897.00  03580 Sukdeb Mridha Aug.18  782.00  Regards Abhishek  8240...
10,977
5
2
Closed
Argha Ghosh
salary hold
Product
Data Correction
null
Salary
null
null
2021-02-18T13:33:55+05:30
2021-03-15T13:11:25+05:30
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
null
null
null
Change Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call. We have hold the salary of the reported employee from our end.  ​...
922
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please remove below bank details. as they have updated new bank details. EMPLOYEE_STAFFID ACCOUNT_HOLDER_NAME NAME_AS_PER_BANK BA...
10,978
5
3
Closed
Jatinder Kumar Sharma
bank details cleanup( change req)
Product
Data Correction
null
Employee Information
null
null
2021-02-18T13:45:40+05:30
2021-03-15T13:11:23+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Change Request
Hi Jatinder Kumar Sharma, As per your request, the mentioned bank details has been removed through the database, please check and share us your feedback. Thanks & Regards,  Mohamed Moosa A
923
Dear Dhivya, We are facing issue in Goal setting as Last record of milestone record is overwriting with previous record. Request you to please check and confirm Rinoy Sebastian, Project Manager - Information Technology IndusInd Bank, Opus Centre, 4th floor, Opp. Tunga Paradise, MIDC, Andheri ...
10,979
5
1
Closed
Rinoy Sebastin
goal name same as milestone name in not saved goals
Customization
Configuration
null
Goal Management
null
null
2021-02-18T13:57:35+05:30
2021-03-15T13:11:21+05:30
dhivya.v@myadrenalin.com, rupesh.shinde@indusind.com, vriin.chadha@indusind.com, balakumaran.v@myadrenalin.com
dhivya.v@myadrenalin.com
rupesh.shinde@indusind.com, vriin.chadha@indusind.com
null
null
Clarification
Dear Rinoy, Based on your mail, the ticket has been created in Fresh Desk. We will analyze the concern reported on Goal Setting and share our updates with you. Thanks & Regards, Dhivya.V Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | C...
924
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls clean the goals for below 2 employees as they need to upload fresh goals. * Aroop Dutta (Emp. Id - 45643) * Biswajit Manna (...
10,980
5
3
Closed
Jatinder Kumar Sharma
PMS re intiiation (change request)
Product
Data Correction
null
Goal Management
null
null
2021-02-18T15:30:16+05:30
2021-03-15T13:11:18+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Change Request
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls update on this Regards Jatinder Sharma 70094-81180 , Hi Jatinder Kumar Sharma, As per your request, the PMS process has been reopened for ...
925
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Previous employment detail showing in form 12BB as he was new joinee for last year… Please check and do the needful… Thanks & ...
10,981
5
1
Closed
Anoopsingh
Clarification
Product
Clarification
null
Tax
null
null
2021-02-18T18:04:53+05:30
2021-03-15T13:11:16+05:30
ask.adrenalin@myadrenalin.com, neerajbhardwaj@globecapital.com
ask.adrenalin@myadrenalin.com
neerajbhardwaj@globecapital.com
null
null
Clarification
Hi Anoopsingh, We will share you a connection to work on the above query regard to previous employment details is showing in form12BB and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear Anoopsingh, Post analysis we understood that the value entered by the employee with re...
926
Hi Concern, I am unable to Detective the below employee. Emp Code:- 13965 Emp Name: Pankaj Balapure Employee Deactivation Window: Workflow Tracker: Forms pending for your approval Window: Thanks, Sandip Chanda 8585059226
10,982
5
2
Closed
Sandip Chanda
Provided the clarification
Product
Clarification
null
Employee Information
null
null
2021-02-18T20:28:00+05:30
2021-03-15T13:11:14+05:30
null
null
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We will check this error and confirm from our end. Further if any clarificat...
927
Hi Concern, Please remove the below mentioned employees Resignation Letter Submission Date from the system. EMPLOYEE NUMBER EMPLOYEE NAME Resignation-Letter-Submission-Date Relieving-Date SEPARATION TYPE 11270                Dharmendra Kumar Rajak 09 Jan 2021 09 ...
10,983
5
2
Closed
Sandip Chanda
letter date removed
Product
Data Correction
null
Employee Information
null
null
2021-02-18T20:39:08+05:30
2021-03-15T13:11:13+05:30
null
null
null
null
null
Change Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/10783, Hi Sandip Chanda, ​ As per Request, We will remove the  Resignation Letter date and confirm from our e...
928
Dear Jai, Further to the request of configuration of Proof in 12BB & Tax working noted your details, will do accordingly. [cid:image001.jpg@01D706A4.86A06220] Thanks & Regards [Description: cid:image001.png@01CD89E2.30DF09B0] Roseline Judia Manager - Finance ________________________________ Expo Freig...
10,984
5
1
Closed
Roseline Judia
Guided to make changed in tax configuration
Product
Configuration
null
Tax
null
null
2021-02-19T09:49:43+05:30
2021-03-15T13:11:11+05:30
sivas@efl.global, naineshg@efl.global
sivas@efl.global, naineshg@efl.global
sivas@efl.global, naineshg@efl.global
null
null
Clarification
Dear Roseline/Jay, Further to the below mail, we have checked on the both the configuration name and the same is not available. Appreciate if you could check and let us know correct configuration name to make the changes. Regards, Nainesh , Dear Nainesh, We have guided Roseline to change the mentioned con...
929
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have noticed that, below mentioned column heading in the QCR_109 report are showing blank. Please resolve and confirm. Hiring Type ...
10,986
5
1
Closed
Balaji Damodaran
Clarification Provided
Product
Clarification
null
Job Data
null
null
2021-02-19T10:10:58+05:30
2021-03-13T12:48:55+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, We will check the reported query regard to some of the fields are null in QCR  report and will share the updates with you. Also find the attached report for your reference. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood...
930
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have received one more mail HR on the K14 Stanley Jebadurai Ramakrishnan Dual goals reflecting in the self appraisal form in manager que...
10,987
5
1
Closed
Balaji Damodaran
Goal cleanup
Product
Data Correction
null
Performance Management
null
null
2021-02-19T10:45:15+05:30
2021-03-15T13:11:06+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Balaji Damodaran, As discussed we have removed the duplicate goal entries from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support
931
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We request you to reject the below mentioned associate's self appraisal form from reviewer que to manager que. EMP ID Name Appraiser...
10,988
5
1
Closed
Balaji Damodaran
Clariifcation
Product
Clarification
null
Performance Appraisal
null
null
2021-02-19T12:05:48+05:30
2021-03-15T13:11:04+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, We will not be able to revert the approved self appraisal and to keep them again in managers queur. For instance Once it approved we can cleanup the self appraisal and then we need to reinitiate the same. Kindly check and let us know for further clarifications on the same. ...
932
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Prabhakaran (CB5) has moved to UK Aug-2018 and returned back to chennai on Dec-2020. After changing the location, his India leave balanc...
10,989
5
1
Closed
Balaji Damodaran
Clarification Provided
Product
Clarification
null
Absence, Time and Attendance
null
null
2021-02-19T12:27:20+05:30
2021-03-15T13:11:02+05:30
ask.adrenalin@myadrenalin.com
null
balaji.damodaran@intellectdesign.com
null
null
Clarification
Hi Balaji Damodaran, We will check the above query regard to EL leave issue for transfer employee and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the above mentioned employee has balance of EL(6.25 days) and SL ...
933
Hi Concern, Please update the below mentioned employees confirmation details in Adrenalin. Employee Id Employee Name DOJ Employment Status Confirmation-Date Notice Period 15056 Saumya Ranjan Behera 27-07-2020 Confirmed 01-Dec-2020 60 1...
10,990
5
3
Closed
Sandip Chanda
null
Product
Clarification
null
Employee Information
null
null
2021-02-19T13:09:19+05:30
2021-03-15T13:11:01+05:30
null
null
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&amp;page=6&amp;requested_by=0&amp;wf_filter=all, Hi Sandip Chanda, ​ As discussed over the call, ...
934
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team, Requesting to approve the record highlighted in attached doc ( WS Atkins (India) Pvt Ltd) from past employment form of employee - 109783 ^ Ash...
10,991
5
1
Closed
Vinay Singh
The pending record was raised in the year 2017 which was moved to failed transaction due to overlapping in employment date range. Cleared the same via back end.
Product
Data Correction
null
Employee Information
null
null
2021-02-19T15:00:32+05:30
2021-03-06T15:50:48+05:30
ask.adrenalin@myadrenalin.com, gowtham.n@myadrenalin.com
ask.adrenalin@myadrenalin.com
gowtham.n@myadrenalin.com
null
null
Service Request
Dear Vinay, ​ Click the link below to start your Zoom session to work on above reported concern. https://us02web.zoom.us/j/83809101861?pwd=Tk5PL1hhWDhpT2lHRTZ3RXJaZW8yQT09 Regards, Gowtham.N Product Support, Dear Vinay, As showcased over remote session, the pending record was raised in the year 2017 which ...
935
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Sreenivasulu Mekapothula (VT9) has been submitted his self appraisal form and the form is pending with reviewer JM4. Two times the for...
10,992
5
1
Closed
Balaji Damodaran
Duplicate goal
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-19T15:22:37+05:30
2021-03-15T13:10:57+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Balaji Damodaran, As discussed we have removed the duplicate gaol entries from backend. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support
936
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, We have noticed that the incorrect reviewer name is reflecting the Appraisal status report. We request you to check and fix...
10,993
5
1
Closed
Balaji Damodaran
To change the column name pace appraisal status report
Customization
Service Request
null
Performance Appraisal
null
null
2021-02-19T16:23:08+05:30
2021-03-15T13:10:55+05:30
ask.adrenalin@myadrenalin.com, ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balaji.damodaran@intellectdesign.com
ask.adrenalin@myadrenalin.com, ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com
ram.kommineni@intellectdesign.com, ravisankar.s@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com
null
null
Service Request
Dear  Balaji Damodaran, As discussed we have done the required changes and the same is reflecting correctly now. Post which reviewer is now showing ass expected. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been closed
937
Finance clearance to be changed to Ganesh sawant of Mr wasim bazar
10,994
5
1
Closed
Gyanamayee Swain
Service request
Product
Data Correction
null
Separation Management
null
null
2021-02-19T16:42:23+05:30
2021-03-06T18:50:50+05:30
null
null
null
null
null
Clarification
created_by: 2043020884409 time: 2021-02-19 11:12:23 UTC, Hi Gyanamayee, ​ Click the link below to start your Zoom session for requested form movement to new actor. https://us02web.zoom.us/j/81362670402?pwd=VFdVZ3p6NVllOUpFaFFRQVU3SmoyZz09 Regards, Gowtham.N Product Support, Hi Gyanamayee Swain, As requested...
938
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below employee notice period needs to be changed as 90 days. Request you to provide the script for this changes. Also for the additional...
10,995
4
1
Resolved
Sandeep Thungaturthy
Data correction
Product
Data Correction
null
Separation
null
null
2021-02-19T17:07:55+05:30
2021-03-15T13:10:53+05:30
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
iswarya.s@myadrenalin.com
null
null
Service Request
Hi Sandeep Thungaturthy, As requested, we have attached the notice period update for the Employee - 77094. Also please mention the field for the additional input column. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT P...
939
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej On...
10,996
5
1
Closed
Gyanamayee Swain
clarification
Product
Clarification
null
Absence, Time and Attendance
null
null
2021-02-19T18:10:45+05:30
2021-03-06T18:50:51+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Gyan, As informed and showcased over remote session, holiday was declared for 14th Jan 2021 in system after was raised by employee. Request you to reject the leave and re-raise the leave again. Regards, Gowtham. N Product Support ...
940
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] SUPERVISOR/DEPARTMENT HEAD to Aye5776 ADMIN ACTIVITY to Aye0508 -- Thanks and Regards, Sargam Gupta -- *****************************...
10,997
5
1
Closed
Sargam Gupta
Data correction
Product
Data Correction
null
Separation Management
null
null
2021-02-19T18:15:06+05:30
2021-03-15T13:10:49+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Sargam Gupta, As per the request, we have moved all the  separations forms of Aye6046 from Aye1765 and other triggered queues.  SUPERVISOR/DEPARTMENT HEAD to Aye5776 ADMIN ACTIVITY to Aye0508 Please check and upadte. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, ...
941
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foods Limited Godrej On...
10,998
5
1
Closed
Gyanamayee Swain
Workflow defined
Product
Clarification
null
Separation Management
null
null
2021-02-19T18:22:28+05:30
2021-03-06T19:49:07+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Gyanamayee Swain, As showcased over remote session, a notification is configured for Final closure form in a way that a mail is triggered to the Reporting manager of employee being made inactive which contains the highlighted content. As guided over session, please check internally if this notification is req...
942
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Jay As discussed, getting the below error while raising the leave. C4A Leonardo Jesus Sepulveda Escobar Thanks Balaji.Damodaran | Human R...
10,999
5
1
Closed
Balaji Damodaran
Clarification Provided
Product
Clarification
null
Absence, Time and Attendance
null
null
2021-02-19T18:27:13+05:30
2021-03-15T13:10:45+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, From the above description we understood that the above mentioned employee was not able raise the leave request because of the validation and we will check on that and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear  Balaji Damodaran, We tried to raise...
943
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team Manager has rejected the self appraisal form. But associates aren't able to edit the actual/comments. The form also in manager's que. ...
11,000
5
1
Closed
Balaji Damodaran
Self appraisal approval clarification
Product
Clarification
null
Performance Management
null
null
2021-02-19T20:49:32+05:30
2021-03-15T13:10:44+05:30
ask.adrenalin@myadrenalin.com, balaji.damodaran@intellectdesign.com
null
balaji.damodaran@intellectdesign.com
null
null
Clarification
Hi Balaji Damodaran, We will check the above query regard to issue with GS rejected by manager and not reflecting in associate queue and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed post analysis we uderstood that the above mentioned empl...
944
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist, the system shows goals pending for my approval however I don’t have anything in my tasks..earlier it was showing me ...
11,003
5
1
Closed
Amit Sangha
Clarification
Product
Service Request
null
Goal Management
null
null
2021-02-21T12:22:16+05:30
2021-03-15T13:10:42+05:30
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com
ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com
null
null
Clarification
Hi Amit, As discussed yesterday, you can able to view the below employees goals in the approval screen. Please let us know for any challenges. Best Regards, Saravanan.SM Product Support ________________________________ Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot N...
945
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team We have uploaded the EG data in the Employee Transfer. The changes are not reflecting in the system. -- This e-Mail may contain propr...
11,005
5
1
Closed
Balaji Damodaran
Clarification
Product
Clarification
null
Employee Information
null
null
2021-02-22T10:12:18+05:30
2021-03-15T13:10:37+05:30
ask.adrenalin@myadrenalin.com
null
balaji.damodaran@intellectdesign.com
null
null
Clarification
Hi Balaji Damodaran, ​ As discussed we will check the above query regard to product change not updated in the system and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed the product update through movement upload is reflecting correctly i...
946
For few employees, employee movement form is not showing "Data Change" option. Ex employee "jyotiisrani".
11,006
5
3
Closed
Vicky Shah
action reason role mapping done
Product
Configuration
null
Employee Information
null
null
2021-02-22T10:42:25+05:30
2021-04-27T11:26:47+05:30
null
null
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, From the snapshot shared we understood that the values in the Action Reason drop downs are not ...
947
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check – 94636, as at self-appraisal form only few goals are reflecting. Regards Jatinder Sharma 70094-81180 From: Ram Murthy Dusi Sent:...
11,007
5
3
Closed
Jatinder Kumar Sharma
the Review Unique mismatch in the data
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-22T10:43:07+05:30
2021-03-15T13:10:31+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatinder Kumar Sharma, We will check on the reported Self Appraisal query and update you the status. Thanks & Regards,  Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ...
948
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay This is a urgent and sensitive matter. We request you to update the only the New IFSC code in the system and confirm. A2K Ramesh Madap...
11,008
5
1
Closed
Balaji Damodaran
Bank details update from backend
Product
Data Correction
null
Salary
null
null
2021-02-22T12:26:37+05:30
2021-03-15T13:10:28+05:30
ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balaji.damodaran@intellectdesign.com
null
jayakrishnan.n@myadrenalin.com, balaji.damodaran@intellectdesign.com
null
null
Service Request
Hi Balaji Damodaran, ​ As discusssed we have updated the provided bank details through backend for the mentioned associate. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been closed
949
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Dhivya, Awaiting your reply. Regards Vishal Balkawade 9819180608 From: Vishal <Vishal.Balkawade@indusind.com> Sent: 12 Febru...
11,009
5
1
Closed
Vishal
hope family details is not used
Customization
Configuration
null
Personal Data
null
null
2021-02-22T13:30:41+05:30
2021-03-15T13:10:26+05:30
dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com, ask.adrenalin@myadrenalin.com, sssupport@indusind.com, sumant.a@myadrenalin.com
dhivya.v@myadrenalin.com, rinoy.sebastian@indusind.com, ask.adrenalin@myadrenalin.com, sssupport@indusind.com, sumant.a@myadrenalin.com
rinoy.sebastian@indusind.com, ask.adrenalin@myadrenalin.com, sssupport@indusind.com
null
null
Clarification
Hi Vishal, As per the discussion over the call, earlier we had form namely "Family Details" and later the family details form was customized. Hope the older form was renamed to "Family Details - Old" and the new form would be Family Details. Also post checking with you, we understood that you had Family Details fo...
950
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Test Mail *Regards* *Vidyasagar* This message (including any attachments) is intended only for the use of the individual or entity to which it is ...
11,010
5
1
Closed
Vidyasagar
test ticket
Product
Configuration
null
Customization
null
null
2021-02-22T15:19:37+05:30
2021-03-15T13:10:24+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Vidyasagar, Since the above ticket is mentioned as Test ticket, we are providing the remarks and updating the status as Resolved. Regards, Dhivya V
951
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check this concern. From: Ruchi Vivek Garg Sent: Monday, February 22, 2021 3:24 PM To: Jatinder Kumar Sharma Subject: FW: appraisal Dear Jatinder, 94...
11,011
5
3
Closed
Jatinder Kumar Sharma
clarification
Product
Clarification
null
Performance Appraisal
null
null
2021-02-22T16:07:05+05:30
2021-03-15T13:10:22+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatinder Kumar Sharma, As discussed, we will check and update you the status. Thanks & Regards,  Mohamed Moosa A, Hi Jatinder Kumar Sharma, On our analyses, we have observed that the employee 94221 has submitted the Appraisal and it is pending under the approver '94491'  for the approval. Please check the...
952
Dear Team, Self occupied Detail missing on email. Kindly check trail mail for the same. Thanks & Regards, Globe Capital.jpgAnoop Singh Human Resources Globe Capital Market Limited 605, Ansal Bhawan, 16 K. G. Marg, Connaught Place, New Delhi - 110 001|+91-11-30412345 office (Extn.560) ...
11,012
5
1
Closed
Anoopsingh
Not recevied the Connection
Product
Clarification
null
Tax
null
null
2021-02-22T16:22:45+05:30
2021-03-15T13:10:18+05:30
null
null
null
null
null
Software Problem
Hi Anoopsingh, From the above description we understood that the self occupied details are misisng due to mail bookmark missing in mail content builder and we shall check on the same and will revert you on this. Regards, Jayakrishnan. N Product Support, Hi Anoopsingh, We request you to please provide us ...
953
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls clean the goals for below employee. he needs to fill fresh goals. Emp Code :92853 Regards Jatinder Sharma 70094-81180 From: Jaydeep S...
11,013
5
3
Closed
Jatinder Kumar Sharma
goals cleanup
Product
Data Correction
null
Goal Management
null
null
2021-02-22T16:46:40+05:30
2021-03-15T13:10:15+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Change Request
Hi Jatinder Kumar Sharma, As discussed, we will check and update you on the reported query. Thanks & Regards,  Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the goals for the employee has been cleaned up through the database, please check the same from your end and share us your feedback...
954
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls resolve soon Gyanamayee Swain HR IT Consultant [Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0] Godrej Tyson Foo...
11,014
5
1
Closed
Gyanamayee Swain
attendance type of employee is deemed present
Product
Clarification
null
Time & Attendance Management
null
null
2021-02-22T17:35:05+05:30
2021-03-09T18:50:30+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Gyanamayee Swain, Please check it the attendance type is tagged as 'Deemed present', for employees marked to this attendance type,  attendance will be marked as present by default and Regularization is not applicable.  Regards, Gowtham. N Product Support Adrenalin eSystems ...
955
Please find the attached sheet as we are getting error in file uploading. Below is the screenshot for your reference. Data upload - Employee Transfer
11,015
5
1
Closed
Palak sodhi
Clarification
Product
Clarification
null
Employee Information
null
null
2021-02-22T17:39:26+05:30
2021-03-15T13:10:13+05:30
null
null
null
null
null
Clarification
created_by: 2043095590673 time: 2021-02-22 12:09:26 UTC
956
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jayakrishnan, Still the difference of Rs.77/- is showing in July Horizontal tax working for Mr.Sajith. Tax deducted in July is Rs.40761/- and ...
11,016
5
1
Closed
Roseline Judia
Clarification Provided
Product
Clarification
null
Tax
null
null
2021-02-23T07:33:04+05:30
2021-04-02T12:49:38+05:30
ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global
null
balakumaran.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, sivas@efl.global, naineshg@efl.global, gsujatha@efl.global
null
null
Clarification
Hi Roseline Judia, ​ As discussed we will check the above query regard to tax issue for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, As discussed the difference of Rs.77 needs to be verified while filing the tax and also w...
957
Hi, We are unable to view the Tax Declaration details submitted by inactive employees in "forms pending for your approval".  As discussed, please enable the same from backend. Thanks, Rashmi D 8108813311
11,018
5
4
Closed
Rashmi Deshpande
Tax declaration excluded from removal of forms during deactivation
Product
Service Request
null
Tax
null
null
2021-02-23T10:06:39+05:30
2021-03-01T11:22:19+05:30
rashmi.deshpande@houseofanitadongre.com
null
null
null
null
Change Request
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rashmi Deshpande, As requested, we have brought back the form of 10307 (Inactive employee) for approval. A...
958
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jai, As discussed, we have released LTA to below employees during last week and deducted TDS as per Onetime tax, now onetime tax is showing differ...
11,019
5
1
Closed
Roseline Judia
Tax adjustment
Product
Clarification
null
Tax
null
null
2021-02-23T10:09:50+05:30
2021-03-15T13:10:11+05:30
ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, sivas@efl.global
ask.adrenalin@myadrenalin.com
jayakrishnan.n@myadrenalin.com, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, sivas@efl.global
null
null
Clarification
Hi Roseline Judia, As discussed we will check the above query regard to LTA one time tax issue for the mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Roseline Judia, Post analysis we understood that for the below mentioned employees one-time tax ...
959
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-please assist asap as the employee needs to finish his appraisal..as discussed this is most likely a system bug, the employee submitted his...
11,020
5
1
Closed
Amit Sangha
Clarification
Product
Clarification
null
Performance Management
null
null
2021-02-23T10:17:32+05:30
2021-03-15T13:08:44+05:30
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com, amit.sangha@abaninvestment.com
bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com
null
null
Clarification
Hi Amit, ​ As discussed, Goal weightage of the respective employee show the correct weightage for each of its goal & its not showing Zero for any goals in the Review form. But here employee hasn't saved the employee comments in the Review form and we also checked that this employee is not in any of our shared clea...
960
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls move below three claims to Aye4632 as L2 approval and remove them from current L2. Changes should reflect in reports also. [image: image.png] [...
11,021
5
1
Closed
Sargam Gupta
Data correction
Product
Data Correction
null
Claims & Reimbursement
null
null
2021-02-23T11:52:39+05:30
2021-03-15T13:08:42+05:30
ask.adrenalin@myadrenalin.com, manoj.verma@ayefin.com, dhivya.v@myadrenalin.com
ask.adrenalin@myadrenalin.com, manoj.verma@ayefin.com, dhivya.v@myadrenalin.com
manoj.verma@ayefin.com
null
null
Service Request
Hi Sargam Gupta, As per the request, we will check the feasibility and move the three claims from AYE5557, AYE5731 queues to Aye4632 as L2 approval and remove them from current L2.  We will update the correct approver - Aye4632  as L2 approval and remove the AYE5557, AYE5731 approved from current l2. Thanks...
961
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls fix. SS shared on whatsapp. -- Thanks and Regards, Sargam Gupta -- ****************************************CONFIDENTIAL**********...
11,022
5
1
Closed
Sargam Gupta
Log
Product
Patch Deployment
null
null
null
null
2021-02-23T11:59:25+05:30
2021-03-15T13:08:41+05:30
ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com
ask.adrenalin@myadrenalin.com, dhivya.v@myadrenalin.com
null
null
null
Software Problem
Hi Sargam Gupta, As discussed, please share the Approver ID, Raised for Employee Id and in which form it is throwing the Error. There is only the "Invalid Approver" message in the screenshot and please share the above details to check the issue in details. Also if possible please send the error screenshot t...
962
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Associate is trying to cancel his EL request for the period 28th Dec to 31st Dec In the cancellation form, EL details is not listed in the...
11,023
5
1
Closed
Balaji Damodaran
Clarification
Product
Clarification
null
Time & Attendance Management
null
null
2021-02-23T12:27:54+05:30
2021-03-15T13:08:39+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, As per the configuration the system will allow to cancel the leave period within 30 days and hence the system is not allowing the above mentioned employee to cancel the same.  Kindly change the configuation and then ask the employee to check. Kindly check and let us know the feedback. ...
963
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check the review from date. Regards Jatinder Sharma 70094-81180 From: Tanmoy Bhadri Sent: Tuesday, February 23, 2021 12:47 PM To: Jatind...
11,024
5
3
Closed
Jatinder Kumar Sharma
clarification
Product
Clarification
null
Performance Appraisal
null
null
2021-02-23T12:50:34+05:30
2021-03-15T13:08:36+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatinder Kumar Sharma, As discussed over the phone, the review start date has been updated as 08 Feb 2021 to open the self appraisal for the employees as per your request, hence the same is reflecting. Thanks & Regards,  Mohamed Moosa A
964
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ++ Looping Adrenalin Team.. Thanks & Regards Palak Sodhi HR Department Aye Finance Private Limited 8th Floor, Vipul Square ...
11,025
5
1
Closed
Palak sodhi
Clarification
Product
Clarification
null
Employee Information
null
null
2021-02-23T13:15:12+05:30
2021-03-15T13:08:32+05:30
ask.adrenalin@myadrenalin.com, hroperations2@ayefin.com, sargam.gupta@ayefin.com
ask.adrenalin@myadrenalin.com, hroperations2@ayefin.com, sargam.gupta@ayefin.com
hroperations2@ayefin.com, sargam.gupta@ayefin.com
null
null
Clarification
Hi Palak sodhi, We understand that the below ticket which was closed on 3:30PM with closure option of “Escalated” and closure comment is also mentioned in below excel​. We will check for the below query id's - EHR_HRMS176_AYE3879, EHR_HRMS176_AYE3879    and confirm you.  Thanks & Regards, Iswarya.S   ...
965
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear team, Below employee resignation is approved, but without second level approval it is updated as approved. Please check and resolve the iss...
11,026
5
1
Closed
Sandeep Thungaturthy
Clarification
Customization
Configuration
null
Separation Management
null
null
2021-02-23T13:33:46+05:30
2021-03-15T13:08:31+05:30
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com
iswarya.s@myadrenalin.com, dhivya.v@myadrenalin.com
null
null
Clarification
Hi Sandeep Thungaturthy, We understand that the Below employee resignation is approved, but without second level approval it is updated as approved.  Also we have changed the configurations in the Routing Configurator form. We can check those configurations in UAT server and test with some cases and will do ...
966
Dear Concern, Requesting you to please provide us the CTC upload sheet for the below pay group as the same is not available with us .  i)  CSR1 ii) EAG1 iii) EXM1 iv) SMG1 Warm Regards' Argha Ghosh @ 9831085296
11,027
5
3
Closed
Argha Ghosh
PAYROLL CLARIFICATION
Product
Clarification
null
Payroll Wizar
null
null
2021-02-23T15:25:07+05:30
2021-03-15T13:08:28+05:30
nazrul.islam@arohan.in, srujana.m@myadrenalin.com, balakumaran.v@myadrenalin.com
nazrul.islam@arohan.in, srujana.m@myadrenalin.com
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, ​ ​As per request, We will check this below concern and confirm from our end  Regards, Vij...
967
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Changes in DoJ as per trail mail. ---------- Forwarded message --------- From: hr operations <hroperations2@ayefin.com> Date: Tue, Feb 23, 2021 at 3:...
11,028
5
1
Closed
Sargam Gupta
Data correction
Product
Data Correction
null
Employee Information
null
null
2021-02-23T16:14:59+05:30
2021-03-15T13:08:25+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Sargam Gupta, AS per the request, we will change the DOJ for the Employee - AYE6294 with the below dates, Old - 13-FEB-2021 New - 22-FEB-2021 We will update the DOJ and revert you. Thanks & Regards, Iswarya.S   Adrenalin eSystems Limited   06th Floor, Next Level, Intellect Design Arena | Plot No...
968
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We request you to reinitiate the self appraisal process for below mentioned associate's and confirm. OH6 -- Mallik, A7A - Sandeep. T...
11,029
5
1
Closed
Balaji Damodaran
Self appraisal cleanup
Product
Data Correction
null
Performance Management
null
null
2021-02-23T16:26:25+05:30
2021-03-15T13:08:22+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Balaji Damodaran, As per the request we will do cleanup from backend and will revert on reinitiating the self appraisal for the mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As discussed kindly check by extracting the report no...
969
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check this, 94558 Regards Jatinder Sharma 70094-81180 From: Jitesh Sarvesh Singh Sent: Tuesday, February 23, 2021 4:22 PM To: Jatinde...
11,030
5
3
Closed
Jatinder Kumar Sharma
transaction failed
Product
Data Correction
null
Performance Appraisal
null
null
2021-02-23T16:26:39+05:30
2021-03-15T13:08:20+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Software Problem
Hi Jatinder Kumar Sharma, The Self Appraisal transaction of 94558 has been failed due to double appraisal issue (fixed already), hence the transaction is processed into failed, the same has been rectified by reprocessing the transaction through the database. Self Appraisal of 94558 is now pending under 94179 for t...
970
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay, As discussed, we are unable to upload 01538 employee CTC in Interface. Please check and revert on the same. Also attached error scr short...
11,031
5
1
Closed
Sujatha
CTC upload SP deployed
Product
Data Correction
null
Salary
null
null
2021-02-23T16:31:45+05:30
2021-03-15T13:08:16+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Sujatha, As discussed the issue has been resolved with regard to CTC upload. Kindly check and let us know the feedbac. Regards, Jayakrishnan. N Product Support
971
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay Revathy Selvam (12T) appraisal has been approved at 2 levels. But in the PACE – APPRAISAL STATUS REPORT showing as pending level at manage...
11,032
5
1
Closed
Balaji Damodaran
Double submit issue
Product
Data Correction
null
Performance Management
null
null
2021-02-23T16:37:27+05:30
2021-03-15T13:08:14+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, We will check the above query regard to appraisal issue of the above mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, ​ We have rectified the same with regard to self apprisal showing as pending in manager queue e...
972
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] We have noticed in Unmail portal few of the associate's experience details reflecting as 39 years, 40 years. It seems the feed is not reached to Unmai...
11,033
5
1
Closed
Balaji Damodaran
Clarification
Product
Clarification
null
My Information
null
null
2021-02-23T16:39:04+05:30
2021-03-15T13:08:10+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
Hi Balaji Damodaran, We request you to please provide us more information on the above query with regard to news feed issue in our appilcation Regards, Jayakrishnan N Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Kindly provide us more information on news feed issue so...
973
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-can you please assist with the below issue asap…the GM for modern laundry is not able to complete reviews for his team due to this issue. ...
11,034
5
2
Closed
Amit Sangha
Code Optimization on Max PMS on SP "GET_EMP_COMP_PENDING_RVW"
Product
Patch Deployment
null
Performance Appraisal
null
null
2021-02-23T18:01:55+05:30
2021-03-17T16:49:46+05:30
saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, leeanna.nussbaumer@ghobash.com, bhaskaran.r@myadrenalin.com, imad.teryaki@modernlaundry.net
saravanan.mani@myadrenalin.com, nidheesh.k@myadrenalin.com, ask.adrenalin@myadrenalin.com, leeanna.nussbaumer@ghobash.com, bhaskaran.r@myadrenalin.com, imad.teryaki@modernlaundry.net
ask.adrenalin@myadrenalin.com, leeanna.nussbaumer@ghobash.com, bhaskaran.r@myadrenalin.com
null
null
Clarification
Hi Amit Sangha, We observed that 43 performance review transactions are pending with Imad and we required to understand at which event of action the system is throwing the below-reported alert, this will help us to debug and simulate the reported concern. Meanwhile, we are connected to the system and trying to sim...
974
Dear Nuwan,   Good Noon.   While checking the attached excel for the data upload of the template – “Employee Basic Information”, there are some date columns which is passed wrongly.   We have highlighted columns that are given wrong data and format in the attached excel for your reference.   Please correct thos...
11,035
5
1
Closed
Nuwan Dissanayake
Clarification
Product
Clarification
null
Employee Information
null
null
2021-02-23T18:09:09+05:30
2021-03-15T13:08:08+05:30
null
null
null
null
null
Clarification
created_by: 2043095590673 time: 2021-02-23 12:39:09 UTC
975
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We are facing Project not allocated. error in the timesheet for today 23 Feb 2021. [image: image.png] Thanks Balaji.Damoda...
11,036
5
1
Closed
Balaji Damodaran
Schdueler failed and manually moved the projects
Product
Data Correction
null
Timesheet Management
null
null
2021-02-23T19:31:26+05:30
2021-03-15T13:08:07+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Balaji Damodaran, As discussed we are working on the above query reagrd to timesheet issue and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that the project allocation scheduler was failed on 23rd FEB 2021 and d...
976
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, We have updated below employee cost center code and it was successful. But the same is not reflecting in the front end. But in the DB there...
11,037
5
1
Closed
Sandeep Thungaturthy
Manage Position - Cost Center
Customization
Data Correction
null
Employee Information
null
null
2021-02-23T22:50:39+05:30
2021-03-15T13:08:05+05:30
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com
iswarya.s@myadrenalin.com
null
null
Software Problem
Hi Sandeep Thungaturthy, Good Morning. We understand that the employee -86118  cost center code(2011 ) was updated successful. But the same is not reflecting in the front end.  We have share the connection to check the issue in details also will join the zoom by 10:30 A.M. Iswarya S is inviting you to a ...
977
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jayakrishnan, Have noticed, Rs. 3750/- is showing in Horizontal Tax working as Professional Tax instead of Rs.2500/-. Do check and revert on prior...
11,039
5
1
Closed
Roseline Judia
Deployed tax projection SP
Product
Patch Deployment
null
Tax
null
null
2021-02-24T10:02:44+05:30
2021-03-15T13:08:02+05:30
ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, sivas@efl.global, jayakrishnan.n@myadrenalin.com
ask.adrenalin@myadrenalin.com, balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, sivas@efl.global, jayakrishnan.n@myadrenalin.com
balakumaran.v@myadrenalin.com, gsujatha@efl.global, naineshg@efl.global, sivas@efl.global, jayakrishnan.n@myadrenalin.com
null
null
Software Problem
Hi Roseline Judia, As discussed the issue with regard to PT calculation is resolved .    We request you to please do pay process and then do tax generate and then verify the same in horizontal tax report. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jayakrish...
978
Employee using Iphone 11 getting change password screen in mobile app after login. AD authentication must not get change password screen, working fine for Android users.
11,040
5
3
Closed
Nitin Salunke
Product Bug
Product
Patch Deployment
null
null
null
null
2021-02-24T10:31:08+05:30
2021-03-27T11:57:25+05:30
null
null
null
null
null
Software Problem
created_by: 2043020884409 time: 2021-02-24 05:01:08 UTC, Hi Nitin Salunke, We have logged in this query on behalf of you for tracking the same. As informed, team is working for the fix on the reported scenario. Once the fix is ready, the same will be uploaded in Apple store. We will keep you posted on the status...
979
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Moosa, Please make the changes in resignation "Resignation Letter Date" for below employee and other details as mentioned below. Emp_staffID E...
11,041
5
3
Closed
Jatinder Kumar Sharma
resignation details changes (change request)
Product
Data Correction
null
Separation Management
null
null
2021-02-24T12:54:59+05:30
2021-03-15T13:07:50+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Change Request
Hi Jatinder Kumar Sharma, For the reported resignation changes, we will check and update you the status. Thanks & Regards,  Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the resignation details has been changed as mentioned as below for 92347 through the database. Please check the sam...
980
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay As discussed, Gayathri is not able to upload the profile in the portal. Please help on the same. Balaji.Damodaran | Human Reso...
11,042
5
1
Closed
Balaji Damodaran
Email ID update
Product
Data Correction
null
null
null
null
2021-02-24T13:22:36+05:30
2021-03-15T13:07:48+05:30
ask.adrenalin@myadrenalin.com, balaji.damodaran@intellectdesign.com
ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Balaji Damodaran, We have rectified the same. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, This has been clsoed
981
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Saravanan-I am getting an error while generating the airticket payable report. Please see the screenshot below and assist. [cid:image003.jpg@01D70...
11,043
5
1
Closed
Amit Sangha
Due to deadlock
Geo Product
Clarification
null
Payroll Management
null
null
2021-02-24T13:40:12+05:30
2021-03-16T23:51:24+05:30
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, elton.dasilva@abaninvestment.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com
saravanan.mani@myadrenalin.com, ask.adrenalin@myadrenalin.com, elton.dasilva@abaninvestment.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com
elton.dasilva@abaninvestment.com, bhaskaran.r@myadrenalin.com, nidheesh.k@myadrenalin.com
null
null
Clarification
Hi Amit , ​ It happened due to a transaction deadlock. Can you please try the report now and let us know the status. ​ Let me check with our technical team for the deadlock error and share the updates.  Regards, Saravanan ManiSaravanan Mani
982
Dear Team, Kindly hold the salary of the below mentioned employee Emp No Emp Name Month NET PAY 03113 Hafij Uddin Mandal Jun.19  362.00  Regards Abhishek Jhunjhunwala 8240332855
11,044
5
2
Closed
Argha Ghosh
salary hold
Product
Data Correction
null
Salary
null
null
2021-02-24T13:40:55+05:30
2021-03-15T13:07:45+05:30
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
nazrul.islam@arohan.in, abhishek.jhunjhunwala@arohan.in
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, ​ As discussed over the call, We have held the salary of the below employee from our end, ​ K...
983
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls check From: Ruchi Vivek Garg Sent: Wednesday, February 24, 2021 3:52 PM To: Jatinder Kumar Sharma Subject: RE: Appraisal Summary - 24th Feb'20...
11,045
5
3
Closed
Jatinder Kumar Sharma
clarifications on appraisal
Product
Clarification
null
Performance Appraisal
null
null
2021-02-24T15:54:14+05:30
2021-03-15T13:07:43+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatinder Kumar Sharma, On our analyses, we have observed that the attached mail was triggered while employee 54430  submitted the Mid Appraisal form during October month. Earlier this month, based on your request, we have cleaned up the Pending Mid Appraisal transactions and opened the FINAL APPRAISAL for all t...
984
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jay We have noticed that, below mentioned associate's manager have approved their self appraisal form. But in the status report showing as pen...
11,047
5
1
Closed
Balaji Damodaran
Clarification Provdied
Product
Clarification
null
Performance Management
null
null
2021-02-24T19:25:37+05:30
2021-03-15T13:07:40+05:30
ask.adrenalin@myadrenalin.com, jayakrishnan.n@myadrenalin.com, ravisankar.s@myadrenalin.com
ask.adrenalin@myadrenalin.com
jayakrishnan.n@myadrenalin.com, ravisankar.s@myadrenalin.com
null
null
Clarification
Hi Balaji Damodaran, As discusssed we will check the above query regard to issue in self appraisal of the above mentioned employees and will share the updates with you. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, Post analysis we understood that for the mentioned employees self appra...
985
Abhishek Ram (P3103) have passed a stage during making the offer where documents were to be pasted . Even after getting the offer rejected by Satish Sir he is unable to edit . and no submit button coming on the screen, Please check and resolve 
11,049
5
3
Closed
Pratap Singh
CLarification
Product
Clarification
null
Offer Management
null
null
2021-02-25T11:04:05+05:30
2021-03-15T13:07:32+05:30
null
null
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pratap Singh, As discussed, Abhishek Ram (P3103) have passed a stage during making the offer where documents ...
986
Please move the clearance from Arushi Sharma to Mr. Abhishek Ram’s ( P3103) tray, screenshot is attached
11,050
5
1
Closed
Pratap Singh
Data correction
Product
Data Correction
null
Employee Information
null
null
2021-02-25T11:25:10+05:30
2021-03-15T13:07:29+05:30
null
null
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets/11049, Please find the attachment, Hi Pratap Singh, As per the request, we will update the clearance approval...
987
Request for one-time recovery code [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hello Adrenalin! Deepan Murugan, deepan.m@myadrenalin.com from your organization, myadrenalincare.freshworks.com has pla...
11,051
5
1
Closed
Support
Raised to Fresh Desk for support.
Product
Configuration
null
Security
null
null
2021-02-25T11:28:41+05:30
2021-03-15T13:07:24+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Clarification
null
988
Please change column No. 11 Payroll clearance “, PL payable 77 days No salary advance recovery”
11,052
5
3
Closed
Pratap Singh
Data correction
Product
Data Correction
null
Separation Management
null
null
2021-02-25T11:54:10+05:30
2021-03-15T13:07:19+05:30
null
null
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, As per the request, we will update the Clearance Remarks of  column No. 11 Activity Name - P...
989
Dear Team, We had deactivated the attached employees in 2017-2018. We request them to be reactivated in the system. The details are mentioned in the attached sheet. Regards, Kavita Kamath 9820044981
11,053
5
3
Closed
Kavita Gaurav Kamath
Guided on how to Reinitiate an Inactive employee
Product
Configuration
null
Manage Employees
null
null
2021-02-25T12:29:52+05:30
2021-03-12T13:49:35+05:30
wasim.khan@myadrenalin.com, abhijeet.wagle@ageasfederal.com, kapil.udaiwal@ageasfederal.com, mandar.d@myadrenalin.com, support.adrenalin@myadrenalin.com, ajay.l@myadrenalin.com, gowtham.n@myadrenalin.com
wasim.khan@myadrenalin.com, abhijeet.wagle@ageasfederal.com, kapil.udaiwal@ageasfederal.com, mandar.d@myadrenalin.com, support.adrenalin@myadrenalin.com, ajay.l@myadrenalin.com, gowtham.n@myadrenalin.com
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Please be informed,if an employee is deactivated in the system the same cannot be activa...
990
Dear Team, Request you to do the bulk upload of  251 Agency leaders  ( part time employees ). Refer to the attached file for upload. Agency Leaders who are reporting manager / super reporting managers we have highlighted / Colored. Incase you feel - you can bulk upload them first and there after the other.  ...
11,054
5
3
Closed
Kavita Gaurav Kamath
Assisted in doing Bulk upload data for employee creation
Product
Service Request
null
Employee Information
null
null
2021-02-25T12:36:48+05:30
2021-03-12T18:50:23+05:30
abhijeet.wagle@ageasfederal.com, hrsupportnorth@ageasfederal.com, kapil.udaiwal@ageasfederal.com, mandar.d@myadrenalin.com, ajay.l@myadrenalin.com, gowtham.n@myadrenalin.com
abhijeet.wagle@ageasfederal.com, hrsupportnorth@ageasfederal.com, kapil.udaiwal@ageasfederal.com, mandar.d@myadrenalin.com, ajay.l@myadrenalin.com, gowtham.n@myadrenalin.com
null
null
null
Service Request
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita Gaurav Kamath, Noted on your requirement, we will discuss in detail and guide you through the upload ...
991
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Team, Below employee's submitted resignation on 15-Jan-21 while his resignation is not reflecting in anyone's que. So, Please check and conf...
11,055
5
1
Closed
Palak sodhi
Clarification
Product
Clarification
null
Separation Management
null
null
2021-02-25T14:03:22+05:30
2021-03-12T16:49:21+05:30
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com
ask.adrenalin@myadrenalin.com, iswarya.s@myadrenalin.com, vivek.raj@ayefin.com
iswarya.s@myadrenalin.com, vivek.raj@ayefin.com
null
null
Clarification
Hi Palak sodhi, While checking the resignation for the Employee - AYE3334, the transaction has been pullback with the Employee comments - I want to cancel my Resignation and continue to work here. Please check the attached screenshot of the table for your reference. Thanks & Regards, Iswarya.S   Adrenali...
992
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi Team Issue : queue movement is not happening for the attachment, attached cases are still in E code requested queue,. As checked from Heptagon ...
11,056
5
1
Closed
Sreelakshmi.c101537
Clarification- Internal Discussion.
Product
Clarification
null
Employee Information
null
null
2021-02-25T14:48:46+05:30
2021-03-16T12:48:44+05:30
ask.adrenalin@myadrenalin.com, arbaaz.hasan@exidelife.in, preethi.shetty@exidelife.in, maithri.c100932@exidelife.in, shishira.c101498@exidelife.in, dhivakar.c101171@exidelife.in, vidyashree.c101895@exidelife.in, bhavna.c101928@exidelife.in, shruthi.c101766@exidelife.in, exidelife_digidesk@heptagon.in, myadrenalincomask...
exidelife_digidesk@heptagon.in, ask.adrenalin@myadrenalin.com, arbaaz.hasan@exidelife.in, preethi.shetty@exidelife.in, maithri.c100932@exidelife.in, shishira.c101498@exidelife.in, dhivakar.c101171@exidelife.in, vidyashree.c101895@exidelife.in, bhavna.c101928@exidelife.in, shruthi.c101766@exidelife.in, myadrenalincomask...
arbaaz.hasan@exidelife.in, preethi.shetty@exidelife.in, maithri.c100932@exidelife.in, shishira.c101498@exidelife.in, dhivakar.c101171@exidelife.in, vidyashree.c101895@exidelife.in, bhavna.c101928@exidelife.in, shruthi.c101766@exidelife.in
null
null
Clarification
Hi Sreelakshmi.c101537, ​ While checking the below points in iHRIS, 1) City Name does not exists - While checking the iHRIS, the city Name exists in the database (Attached the screenshot for your reference) Also this problem exists last time, Shishira was checking the Heptagon log the city name was given wrongl...
993
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] ---------- Forwarded message --------- From: Gayathri Ramamoorthy PTAG <gayathri.ramamoorthy@intellectdesign.com> Date: Thu, Feb 25, 2021, 12:21 PM Sub...
11,057
5
1
Closed
Balaji Damodaran
Candidate portal issue
Product
Data Correction
null
Manage Employees
null
null
2021-02-25T15:55:09+05:30
2021-03-12T19:49:54+05:30
jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com
jayakrishnan.n@myadrenalin.com, ask.adrenalin@myadrenalin.com
null
null
null
Software Problem
Hi Balaji Damodaran, As discussed the mail has been triggered to the respective candidate with the candidate portal link on 22nd Jan as well as 24th Feb .   Kindly check with the candidate to check the Junk/Spam folders also. However we have resent the same. Kindly check with the associate and revert us for f...
994
Incorporate the field  DOMAIN_INDUSTRY_EXP in employeeexperience ireport
11,058
5
4
Closed
Vidyasagar
added column in the ireporter
Product
Configuration
null
Employee Information
null
null
2021-02-25T16:18:43+05:30
2021-03-01T14:52:12+05:30
null
null
null
null
null
Clarification
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested the Domain Experience field has been added in the "EmployeeExperienceDetails" report....
995
Dear Team, Getting internal system error on batch data upload form. please find below log details for your reference. fm3693~INDUSIND 25-Feb-2021-15:21:42.599 Error at System.Data.DataColumnCollection.get_Item(Int32 index) at System.Data.DataRow.set_Item(Int32 columnIndex, Object value) at AeS....
11,059
5
1
Closed
Sumant Ashok Mule
data got uploaded
Product
Configuration
null
Goal Management
null
null
2021-02-25T17:12:33+05:30
2021-03-13T14:49:11+05:30
ask.adrenalin@myadrenalin.com, vijayan.g@myadrenalin.com
ask.adrenalin@myadrenalin.com, vijayan.g@myadrenalin.com
vijayan.g@myadrenalin.com
null
null
Clarification
Hi Sumant Ashok Mule, We will analyze the concern reported on "Error while uploading PMS Batch Data Upload" and share our feedback with you. Sumant, request you to please share the excel used to upload, as the error messages conveys "Column number 24 not found". Regards, Dhivya V, Hi Sumant As...
996
Hi Vijaya, We are trying to export Salary Register for Current Month 2667 it's taking too much time. Please look into this matter as a urgent basis. 
11,060
5
3
Closed
Sandip Chanda
Report problem
Product
Clarification
null
Salary
null
null
2021-02-25T17:41:29+05:30
2021-02-27T11:40:58+05:30
mahadev.sahoo@arohan.in, nazrul.islam@arohan.in, sandip.p@myadrenalin.com, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in, argha.ghosh@arohan.in
mahadev.sahoo@arohan.in, nazrul.islam@arohan.in, sandip.p@myadrenalin.com, haraprasad.mishra@arohan.in, sujoy.ghosh@arohan.in, argha.ghosh@arohan.in
null
null
null
Software Problem
user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36 seen_articles: referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandip Chanda, ​ As discussed over the call, We have checked from our end, The "Salary Registered current...
997
Professional membership form showing count in approval screen, but data is not available.
11,062
5
3
Closed
Vinay Singh
Old record being deleted with empty value when field was non-mandatory.
Product
Data Correction
null
Personal Data
null
null
2021-02-26T10:40:49+05:30
2021-03-15T11:36:48+05:30
null
null
null
null
null
Software Problem
created_by: 2043020884409 time: 2021-02-26 05:10:49 UTC, Hi Vinay Singh, We will schedule the session for reported scenario by 12 PM today. We will initiate a Zoom link and call you for the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-302474...
998
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Hi, Pls check goal setting configuration of next year as well as annual review for this year. Gyanamayee Swain HR IT Consultant [Description: Desc...
11,063
5
1
Closed
Gyanamayee Swain
Configuration clarification
Product
Configuration
null
Performance Appraisal
null
null
2021-02-26T11:50:26+05:30
2021-03-13T16:53:14+05:30
ask.adrenalin@myadrenalin.com
ask.adrenalin@myadrenalin.com
null
null
null
Service Request
Hi Gyanamayee Swain, As discussed, we will connect by 3 PM today to check on the system configuration for Annual Appraisal 2020-21. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Ph: 044-30247474 , Hi Gyanamayee Swain, We have explained over con call, w...
999
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Dear Jayakrishnan, Request you to check and revert the attached tax working which is showing negative 571 as Tax for the month of February. Thanks ...
11,064
5
1
Closed
Roseline Judia
Clarification Provdied
Product
Clarification
null
Tax
null
null
2021-02-26T12:40:00+05:30
2021-03-03T21:59:25+05:30
ask.adrenalin@myadrenalin.com, sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global
null
sivas@efl.global, balakumaran.v@myadrenalin.com, dhivya.v@myadrenalin.com, jayakrishnan.n@myadrenalin.com, naineshg@efl.global, gsujatha@efl.global
null
null
Clarification
Hi Roseline Judia, We will check the above query regard to negative amount is showing in tax workings for the above mentioned employee and will share the updates with you. Regards, Jayakrishnan. N Product Support, Dear Jayakrishnan, We have done the same as per your confirmation. Regards Roseli...
1,000
[CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] Pls call to discuss. From: Shailender Verma Sent: Friday, February 26, 2021 1:00 PM To: Jatinder Kumar Sharma Subject: RE: Inputs for Continuous abs...
11,065
5
3
Closed
Jatinder Kumar Sharma
clarification
Product
Clarification
null
Scheduler
null
null
2021-02-26T13:03:49+05:30
2021-03-17T13:51:18+05:30
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
ask.adrenalin@myadrenalin.com, moosa.m@myadrenalin.com
null
null
null
Clarification
Hi Jatinder Kumar Sharma, ​ As discussed, we will check on the reminder flow and update you the status. Thanks & Regards,  Mohamed Moosa A, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.] P...