subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
City Issue | Dear Team,
We have changed the city as inactive but still we are able to see the city name as "Pimpri Chinchwad - Pune".
Kindly help in resolving it.
Regards,
Sandeep Thungaturthy
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended re... | Data upload - Basic info update - City mapping | Product | Clarification | null | Organization Structure | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the city which is Inactive but is still visible. Please join the below zoom link to check in detail. Join Zoom Meeting https://us02web.zoom.us/j/82718493369?pwd=ZGtwS21JTnNJU1N2Y2tHaXJyVHJnQT09 Meeting ID: 827 1849 3369 Passcode: 5D6aFm Regards, Iswarya.S, Hi San... |
officiation form not reflecting | officiation form not reflecting
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that steer us... | Officiation data clean up (change request) | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, the "Employee Officiation" form access has been given and also as per your request Officiation data for the D3995 has been cleaned up through the database. The same has been confirmed from your end. Regards, Mohamed Moosa A Adrenalin Help... |
RE: Intellect Adrenalin password reset | Dear Aravind,
As per your request we have reset your password. Kindly check your mail box for setting up new password.
Kindly check and let us know for further clarification on the same.
Regards,
Jayakrishnan.N
Product Support
From: Venkateswaran C
Sent: Friday, November 13, 2020 8:48 AM
To: Jayakrish... | Password reset | Product | Service Request | null | null | null | null | null | Closed | Thanks a bunch
Regards
Aravind Roosevelt
On Fri, 13 Nov 2020, 10:07 Jayakrishnan N, <Jayakrishnan.N@myadrenalin.com>
wrote:
> Dear Aravind,
>
>
>
> As per your request we have reset your password. Kindly check your mail
> box for setting up new password.
>
>
>
> Kindly check and let us know for furt... |
FW: Unable to deactivate employee (Gopidi Naga Reddy -Aye2953) | Pls fix this.
From: HR OPERATIONS <hroperations@ayefin.com>
Sent: 11 November 2020 11:31
To: 'Sargam.gupta' <sargam.gupta@ayefin.com>
Cc: 'Govind Mishra' <govind.mishra@ayefin.com>; 'Palak sodhi'
<palak.sodhi@ayefin.com>
Subject: Unable to deactivate employee (Gopidi Naga Reddy -Aye2953)
Dear Ma'a... | Finance Activity pending with AYE 4109 | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, We will check the FINANCE ACTIVITY for the Employee - Aye2953 from backend and update you the same. Regards, Iswarya.S Adrenalin Support , Hi Sargam Gupta, While checking at the backend, the FINANCE ACTIVITY for the Employee - Aye2953 is pending with the FINFAC - Aye4109 (for th... |
Resignation move - to - 94507 |
Hi Moosa,
Please move this resignation form of employee - 93946 to Jaydeep Singh - 94507
[cid:image001.png@01D6BDD0.EAC45170]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 486633... | Approval change request | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the Record Resignation form of Emp: 93946 has been moved to 94507 (Level 3)for the approval through the database. Please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
Fwd: || Regarding - Change In DOJ || Aye5423 - Pranay raj || | Pls change the DoJ as mentioned in trail mail.
Regards,
Sargam
---------- Forwarded message ---------
From: hr operations <hroperations2@ayefin.com>
Date: Wed, Nov 18, 2020, 3:58 PM
Subject: Re: || Regarding - Change In DOJ || Aye5423 - Pranay raj ||
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Palak sodh... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sargam Gupta, As per the request, we have updated the DOJ for the Employee - Aye5423 to 19-Nov 2020. Please check the data and confirm. Regards, Adrenalin Support |
Auto email for inacitve cases | Hi Team,
Currently employees are getting inactive on their last working day automatically as per the built customization.
Request you to please let us know how we will get an intimation auto email where inactive cases can trigger to us on a daily basis.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Ma... | customization feasibility | Customization | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, For the reported mail trigger query, since the employee automatic deactivation based on the LWD is customized in the live e... |
Pls check leave request | Hi Moosa,
Request you to please check below leave requests are not reflecting under reporting managers queue.
Employee ID
Employee Name
OU Name
Leave Type
Leave Name
From Date
To Date
Total No. Of Leave Days / Hours
Reason
Status
RAISED ON
Approved By
Approved On
39008
... | timeout expire error | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported query and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, On our analyses, we have observed that the leave transactions are stuck in the queue due to Timeout expire error, now the sam... |
Issue in attendance calendar | Dear Team, Below employees attendance form raised and approved but still showing as absent in a system. Please check and resolve C100722 > 11tH NOV SHOWING as ABSENT'
select * from WFS_FORMTRANS where FLOWID ='e9820f0805334dfa'
select * from WFS_FORMHISTORY where FLOWID ='e9820f0805334dfa'
C119673 >... | Clarified on the points of leave issues | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will check and confirm on the attendance issue which is reported. Regards,... |
FW: || HRMS Ticket Get Escalated Automatically || | Pls provide the history of these two tickets. Details like when was the ticket raised, when was it closed and other updations.
Query ID
Status
Issue
NHR_OTHER1184_Aye2070
Ticket escalate while same was closed within time frame
Issue since 27-Oct
WHR_Salry142_AYE3809
Ticket got pull... | Data | Product | Service Request | null | null | null | null | null | Closed | Hi Sargam Gupta, We will check at the backend and provide the history of these two tickets. NHR_OTHER1184_Aye2070 WHR_Salry142_AYE3809 Regards, Iswarya.S Adrenalin Support Adrenalin Support, Hi Sargam Gupta, As per the request, we have attached the history for the below ticket, For ... |
RE: Bank Details Remove | hi Moosa,
Please remove below bank details also.
EMPLOYEE_STAFFID
ACCOUNT_HOLDER_NAME
NAME_AS_PER_BANK
BANK_NAME
EMPLOYEE_BANK_ACCOUNT_NO
93902
Aman .
Aman .
HDFC Bank
50100253135449
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Li... | bank details clean up (change request) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the bank details of the reported employees has been cleaned up through the database. Please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
Leaves not Reflecting for ECN R02980 On pulse. | Dear Dhivya, Please check , as leave details is not visible on pulse. wherein in back end we are able to see leave balance. ECN: R02980 Regards, Chaitali | need to verify config | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please check the parameters of the employee in the Leave configuration form fo... |
Bank Details Remove | Pls remove below bank details only for mentioned employees.
EMPLOYEE_STAFFID
ACCOUNT_HOLDER_NAME
BANK_NAME
EMPLOYEE_BANK_ACCOUNT_NO
COMPANY_NAME
ACCOUNT_TYPE
IS_SALARY_ACCOUNT
IFS_NO
Remarks
91356
Gariban Kumar Mahto
ICICI Bank
112801507360
Religare Broking Limited
Salary Ac... | bank details clean up (change request) | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the bank details of the reported employees has been cleaned up through the database. Please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
Unable to see data in Share Info | Dear Team, We are unable to see the policies and JD's in share info. Regards Divya 7337556722 | Manage share information edit option | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For share info query,we will check why shared information is not reflecting in the tile and update y... |
Date of Joining Corrections - Backend | Dear Team, As per our discussion 22 employees date of joining corrections. Employees list sent in mail. Regards Divya 7337556722 | Changed the DOJ | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed ,this is taken as service request and as per excel we are doing DOJ corrections for... |
make offer not working for '2002' position... even after approving from queue, it still appears in pending forms. Screenshot below. |
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. It may
contain proprietary,
confiden... | WFS_QUEUE_ER_OFFER_HEADER - two records | Product | Data Correction | null | Offer Management | null | null | null | Closed | Hi Sargam Gupta, We understand that the offer is approved by the Approver - AYE3368 but again it is displaying the Pending queue. We will check and update you. Regards, Iswarya.S, Hi Sargam Gupta, Post Analysis, the transaction is in the offer queue and it is cleared and now please check approving the Offe... |
consultant creation | Hi Moosa,
Please create below consultant.
Waytogo Consultants Pvt Ltd
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://ww... | consultant creation | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As per your request, the reported consultant has been created through the database, please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
Unable to see in Employee Creation | Dear Team, We are unable to see the rejected employee creations.
S.No
Name
Id
Number
1
S.Gowthami
90111838
2
Sajida
Praveen
90111855
3
Rishinath
P.V
9... | Mapping was not provided. | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,we will check and update you on the status. Regards, ... |
Unable to see the rejected Employee Creations | Dear Team, We are unable to see the rejected employee creations for 90110986 login.
S.No
Name
Id No
1
S .
Gowthami
90111838
2
S.Praveen
naik
90111869
3
T.M
Jasna ... | SP changes | Product | Patch Deployment | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For above reported query, kindly provide the connection and we will check and update you on the stat... |
Fwd: FW: Concern in leave Calendar Aye 1345 | Run past days scheduler so that holiday is updated for 20th Nov.
Regards,
Sargam
---------- Forwarded message ---------
From: HR OPERATIONS <hroperations@ayefin.com>
Date: Sun, Nov 22, 2020, 7:47 PM
Subject: RE: FW: Concern in leave Calendar Aye 1345
To: Palak sodhi <palak.sodhi@ayefin.com>
Cc: Ankur Tiwari... | Weekly off scheduler - 20-Nov-2020 | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, As per the request, we will run the past days scheduler so that holiday is updated for 20th Nov for the Employee - AYE1345 and update you. Regards, Iswarya.S Adrenalin Support , Hi Sargam Gupta, As per the request, we have ran the scheduler for the employee - AYE1345 for the past days so ... |
Employee Creation Error | Employee ID is not getting created, showing error as STAFFID NOT FOUND. Please check and resolve | Modified the codes for fetching the staffid | Product | Configuration | null | null | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-23 17:12:16 UTC, Hi Venkatesh, As checked, there was an issue in the coding level from back end hence not taking the staff id from candidate. We have fixed the same and employee ID has been created for those two employees. Regards, Ramachandran J Adr... |
Re Rise Confirmation form | Dear Team, Please Re-rise below employees confirmation form. C179819 | Confirmation reinitiation done from back end | Product | Configuration | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and initiate the confirmation process for the mentioned employee. ... |
remove name from Payroll grp | Pls remove my name from this list from backend without changing the
modified On date. Call in case of query.
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in ... | User group information - AA_GROUP_DETAILS deletion | Product | Service Request | null | null | null | null | null | Closed | Also remove my name from performance alignment grp without changing
modified on date.
[image: image.png]
On Mon, Nov 23, 2020 at 8:37 PM Adrenalin eSystems LTD <
myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com> wrote:
> Dear Sargam Gupta,
>
> We would like to acknowledge that we have received you... |
pls check | [cid:image001.png@01D6C1D3.AB38E0A0]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that ste... | iReporter URL sync | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the call, the reported iReporter issue has been rectified through the database. Please check now and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk, EMPLOYEE_NUMBER
EMPLOYEENAME
COMPANYNAME
ADDRESS
FROMDATE
TODATE
... |
Reassign input in Final Closure | It is observed for few actors input reassign link is active in final closure to move inactive employees form and others it is not there | Clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Swati Tendulkar, If an employee is getting final closure and he has reportees under him it should be reassigne... |
LWP rule in Autodebit Scheduler | LWP leave rule of intervening weekly off and Holiday set in config is not getting validated in Auto Debit scheduler, however it works fine in leave request. | Patch deployed | Product | Patch Deployment | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Swati Tendulkar, As per the query, Intervening weekly off holidays will not be applicable for considering ... |
Need to Void/Delete the Settlement | Hi, Need to delete the settlement of the below mentioned employee as we need to resettle the same. EM Name - Lohith Kumar C H EM ID - 13600 Regards' Argha Ghosh Ph-9831085296 | provided the clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We will delete the settlement process to backend the reported employee and con... |
FW: Offer Request: Jeet Bhowmick | Pls check this candidate not reflecting at offer management stage.
From: Deepak Kumar
Sent: Monday, November 23, 2020 3:50 PM
To: Jatinder Kumar Sharma
Subject: FW: Offer Request: Jeet Bhowmick
As want to revise below offer but same is not reflecting at offer management stage pls help in this.
Thanks & Re... | clarification on the vacancy expiry | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported query and update you the status once is done. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As communicated over the phone, the reported vacancy has been expired, please republish the vacancy using... |
Taxability of notice pay buyout | Dear Team, The positive amount in notice pay buyout should be treated as income of an employee and will attract P.Tax as well as Income Tax while negative amount in the same component should not attract P.Tax & Income Tax. Please update the configuration accordingly. | clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nazrul Islam, As discussed over the call, a below requirement we will discuss with the internal team and share feedback Further if any clarific... |
pls make the changes - record resignation | Hi Moosa,
Please make the below yellow highlighted changes in system.
Emp_ID
Date_Of_Resignation
Actual_Relieving_Date
Notice_Period_Served
Notice_shortfall_days
Partial_waive_off_days
Shortfall_after_waiveoff
94556
17-Sep-20
1-Oct-20
15
15
7
8
Thanks & Regards,
... | resignation data change | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will update the resignation data changes and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, As per your request, the resignation details of the employee 94456 has been updated through... |
• Salary Advance is being paid by the user and the loan is closed, however in settled amount it is calculated under negative on the recovery part. | Salary Advance is being paid by the user and the loan is closed, however in settled amount it is calculated under negative on the recovery part. | issue | Product | Patch Deployment | null | null | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-23 05:59:01 UTC |
PF getting calculated on actual amount instead of Settled amount. | PF getting calculated on actual amount instead of Settled amount. | issue | Product | Patch Deployment | null | null | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-23 05:58:17 UTC |
Auto approval(AR and Leave) Scheduler not working properly | Hi, Today morning Auto approval(AR and Leave) Scheduler has been run successfully, but who have raised their AR and Leave on 20-Nov-20, their AR and Leave not been approved through Auto Approval Scheduler. But as per scheduler it should be get auto approve. Attendance Regularization Details: Scheduler L... | configuration changed | Customization | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, For the below query, we have understood the auto-approval scheduler is running successfully, Bu... |
Error message is showing in "Confirmation Appraisal 2667" approval page. | Hi, We are facing the below error message in "Confirmation Appraisal 2667" approval page. | No error occur | Customization | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, We will check this error and confirm from our end, Further if any clarifica... |
FW: 22nd Nov (Sunday) Is Showing Absent in HRIS | Dear Team,
Please address the below issue in HRIS.
Regards,
Sandeep Thungaturthy
From: Mousumi Roy Bose <mousumiroy.bose@exidelife.in>
Sent: 23 November 2020 10:00
To: Sandeep Thungaturthy <sandeep.thungaturthy@exidelife.in>
Cc: Stefan Roque <stefan.roque@exidelife.in>
Subject: 22nd Nov (Sunday) Is Showin... | Weekly Off Scheduler script for 22-Nov-2020 | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the 22nd Nov (Sunday) Is Showing Absent in HRIS. We will share the zoom connection to check the issue in detail. https://us02web.zoom.us/j/82649110156?pwd=VENDNEZmV0lockt3REo1akdya0VEUT09 Regards, Iswarya.S Adrenalin Support, Hi Sandeep Thungaturthy, As di... |
Issues in Deduction in Settelement Entry | Earlier the PF amount was not getting calculated properly. Now the Total Deduction Amount is not getting debited from Net Pay amount in Settlement process. | issue | Product | Patch Deployment | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, We have shared the connectivity on Zoom, request you to please join the same to analyze and addre... |
PF & ESI calculation | The basic amount was in negative value, however still the PF and ESI got calculated for the employee. The issue has been addressed in the procedureal level. | employee relieved on july however process done for August also which included lop data and hence the discrepancy | Product | Patch Deployment | null | Salary | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-24 14:05:36 UTC, Dear Team, We are again facing the same issue for multiple employees. Employee Code
41975
42524
40594
41445
41977
42079
36038
42452
40472
37758, Hi Vicky Shah, Please provide us few minutes, we will share the connectivity, analyze and... |
Need to change DOJ | Dear Team, Our team created 3 employees with wrong DOJ, need to correct from backend.
Employee
ID
Given
Actual
90111894
10-11-2020
11-11-2020
90111884
10-11-2020
07-11-2020
90205622
06-11-2020
03-11-2020
Regards Divya 7337556722 | Changed the DOJ | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For above reported query,we will change the DOJ as per your request and update you on the status. ... |
Final Status - Offer Management | Final Status icon not working for the below vacancy. kindly help on this issue. Vacancy Name - LOAN ADVISOR-DISTRIBUTION_YELAHANKA -2031 Candidate Name - Srinivasa M(4075) | Final Status icon not working - ER_TA_INTERVIWE_FINAL | Product | Data Correction | null | Offer Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-24 08:24:41 UTC |
pls check | Flow ID coming for below cases in address.
Employee_ID
FullName
Current_Contact_City
Permanent_contact_city
92829
Surbhi Nandwana
734DE1976D3340C0
734DE1976D3340C0
94484
Hemant Kumar
734DE1976D3340C0
734DE1976D3340C0
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager... | city code correciton | Product | Data Correction | null | null | null | null | null | Resolved | Hi Jatinder Kumar Sharma, We will check on the reported query over the VPN remote session and update you the status once it is done. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As discussed, for the reported cases the city has been analyzed and corrected as 'Kota' throu... |
Unable to change any data in Employee movement | Dear Team, We are unable to change the data in employee movement. 90107626 login Regards Divya 7337556722 | As discussed over the call, we had explained you based on employee movement configuration form, configurations the fields will be enabled in the employee movement form. After the changing the configuration all fields in the employee movement is enabled. So we are changing the ticket status as "Enabled". | Product | Clarification | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For below mentioned employee in the employee movement the changes is happening based on the configu... |
Salary Hold | Dear Team, Requesting you to please hold the salary for the below mentioned employee . EM ID - 13600 Salary Hold month & amount - Mar20 , Rs.5517/- | Provided the clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, Requesting you to use 'Salary Hold' form to hold the employee salary. Please check and reach us fo... |
Final Status - Offer recommended is not updated | Vacancy Name: LOAN ADVISOR - DISTRIBUTION_YELAHANKA-2031 Srinivasa M (4075) Please check and revert. | Document attachment problem. | Product | Configuration | null | Offer Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-25 09:39:06 UTC |
Issue | Letter Viewer | Dear Team,
We have requested for a new CR and for that the dev team needs the support team access. hence request you to help in creating a letters.
Regards
Sandeep
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to ... | CR | Customization | Patch Deployment | null | null | null | null | null | Closed | Hi Sandeep Thungaturthy, As discussed over call, we will check with our Internal Team and update you. Regards, Iswarya.S, Hi Sandeep Thungaturthy, As this is a new CR, please give us some time so that we will check with our Internal Implementation Team and update you through mail. Regards, Iswarya.S ... |
Family details showing pending | Dear Team, 90109307 my family details are updated long back but still it was showing pending. Regards Divya 7337556722 | Struck in queue | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For above reported query, we will check and update you on the status. Regards, Ad... |
Re Rise Confirmation form | Please rerise below employees confirmation form C179819 | Confirmation initiation done | Product | Configuration | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10573, Hi Venkatesh, We will have a connection and re-initiate the confirmation for the employee. ... |
Deletion of 2015 transfer | Dear Sumant, As per our discussion other day, kindly delete the transfer entry of 2015 from the records of 36963. Dear Suraj, I am unable to do the grade change as well for this employee, once this is sorted ,please help in changing the grade. This is an incorrect entry which was raised in 2015 and was not ap... | data correction requested by customer | Product | Data Correction | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2020-11-27 13:10:37 UTC |
FW: AYE5411 -Sachin Madhukar Deshmukh - Attendance marking issue | Team, pls fix this asap. He is unable to apply attendance.
From: Sachin Deshmukh <sachin.deshmukh@ayefin.com>
Sent: 27 November 2020 16:13
To: Sargam Gupta <sargam.gupta@ayefin.com>
Cc: Suhas Dagade <suhas.dagade@ayefin.com>; Palak sodhi <palak.sodhi@ayefin.com>; HR Operations <hroperations@ayefin.com>; Vikra... | Location is not ON | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Sargam Gupta, We will check and update the Mobile - Apply Attendance issue for the Employee - AYE5411 -Sachin Madhukar Deshmukh. Regards, Iswarya.S, Hi Sargam Gupta, Post Analysis, we have logged in through the Adrenalin mobile app with the User - AYE5411 and the password has been changed to 06-Jan-1984 p... |
Unable to get End Time | Dear Team, We are unable to get the end time for TRAINE_KIMSSKLM and STAFF_KIMSSKLM pay groups. Regards Divya 7337556722 | As explained over the session, we found that multiple times you have deleted the pay process for one pay group. Hence the pay process is not started. Now we have to refresh the job. Later on, the pay process has been completed for the respective pay group. Also, the same has been confirmed by your end. Hence we are upd... | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As explained over the session, we found that multiple times you have deleted the pay process for one ... |
Annexure 2 in Employee On-boarding page | We need to implement an HTML code on the Employee On-boarding page and make the same mandatory for existing and new employees to accept the form before doing any further activities in Adrenalin module. | on boarding is being configured now | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please provide us sometime, we will call you and discuss the exact changes required on Employee Onbo... |
Not getting Proper Attendance Report | Dear Team, We are unable to get the
31101016 attendance. Regards Divya 7337556722 | For employee the attendance is reflecting correct in the report | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,kindly share the connection we will check and update you on the status. ... |
Unable to download Pay Sheets | Dear Team, We are unable to download the pay sheets. Please find the attachment for your reference. Regards Divya 7337556722 | Updated the password in the ssrs report credential | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,we had updated the password in the SSRS report credential now reports are ... |
Confirm process is not running | Dear Team, Confirm process is not running for the below mentioned Pay Group so we unable to close the period for Nov20 in Adrenalin . EXM CSR Please do the same on priority basis. | provided the solution | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As discussed over the call, The below-mentioned pay groups we have checked Confirm process ra... |
1921524 |
Dear Team,
Kindly perform the single vacancy code related process in UAT. Due to VC is not reflecting in UAT. Please check.
Regards
Shishira
ATTENTION: The information in this email is confidential and may be legally privileged. It is intended solely for the intended recipient. Access to this email by any... | he Heptagon is not hitting the Adrenalin API. The vacancy code is getting generated. | Customization | Clarification | null | Offer Management | null | null | null | Closed | Hi shishira, We will initiate the connectivity now and analyze the concern raised on Vacancy code validation in the UAT and share our updates with you. Regards, Adrenalin Support, Hi shishira, We have taken the connection and understood that for the set of available vacancy pattern in UAT if the A... |
Delete/Remove contentfrom MAke Offer for Sona Arora | Dear Dhivya, As discussed, request you to remove the data from make offer form, as HR is facing some challenges while uploading the OU, Designation and location . Please refer the mail, for your reference. Regards, Chaitali | OU parameter was not mapped to that role player and based on requisition candidate was deleted. | Customization | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, Request you to please join the connectivity shared over the mail to resolve the query raised o... |
Attendance sign out mandatory | Hi Moosa,
Request you to please share the steps to do sign out mandatory for all employees.
Also pls share what status will come in report if employee does not sign out.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sect... | clarification on attendance config | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we will have a discussion over the phone to proceed further on the same. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As discussed over the phone, please find the below points regarding the attendance sign out proces... |
confirmation form initiated email did not trigger to employee and L1 - pls - 94507 | e-code - 94507
[cid:image001.png@01D6C7D5.E0062970]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/... | clarification on confirmation mail | Product | Clarification | null | Confirmation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, On our analyses, we have observed that the confirmation mail has triggered to Emp: 94507 (jaydeep.singh1@religare.com) and L1: 91131 (jeetika.rathore@religare.com) as well, the same can be seen in the screenshot attached from your end. Please check the same from your end and share us your... |
Need to change the months | Dear Team, Need to change the months for resigned employees reflection. Regards Divya 7337556722 | Changed the configuration | Product | Configuration | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For the above reported query, on our analysis we have observed that in the 'Adrenalin Configuration E... |
Employee raised attendance form not reflecting for approval | Dear Team, Please check and update employee raised attendance regularisation forms same it not reflecting in IRA ques to approve. Please check and resolve. Employee Code : C142864 select * from WFS_FORMHISTORY where RAISEDFOR ='C142864' and FORMID ='ATTEND_REG_2275' order by RAISEDON desc | Clarified on the inactive employee forms for approval | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles: "[\"44002027946\"]"
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, We will have a connection and check on the forms raised is not reflecting at ... |
Unable to view the payslip | Dear Team, We are unable to view the pay slip but able to download. Regards Divya 7337556722 | payslip and tax and computation | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, As discussed over the call,now you are able to download to view the payslip and tax and computati... |
Unable to do Approvals | Dear Team, We are unable to do the approvals in Forms pending for approval. Please find the attachment for your reference. Regards Divya 7337556722 | changed in sp forms pending for approval | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi, For above reported query,kindly share the connection to check and update you on the status., Hi DivyaSri, ... |
Rehire codes cannot able to approve | Dear Team, Rehire codes cannot able to approve, getting error (PRS_WFS:Violation of PRIMARY KEY constraint 'WFS_FORMTRANS_pk'. Cannot insert duplicate key in object 'dbo.WFS_FORMTRANS'. The duplicate key value is (36d4d0ec4698490e, 1, 1). Uncommittable transaction is detected at the end of the batch. The transacti... | PAN number unique | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Venkatesh, As checked, the PAN number must be unique while creating the candidate , since it is duplicate t... |
FW: Wrong address showing to settle F&F | Pls check this address concern urgently.
From: Jaydeep Singh
Sent: Wednesday, December 02, 2020 11:29 AM
To: Jatinder Kumar Sharma
Subject: FW: Wrong address showing to settle F&F
Importance: High
Hi Jatinder,
As discussed.
Jaydeep Singh
AVP - HR
Religare Broking Limited, GYS Prius Global, A-3/4/5, Pl... | address data corrrection | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, the reported address data for 90150 has been corrected through the database. Please check and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk, Please check the same issue with all active employees, if any case found, let u... |
mark present - 94234 | Please mark as a present for yesterday dated 1st dec'2020 for e-code-94234
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www... | clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jatinder Kumar Sharma, As communicated over the phone, since the Emp:94234 has been deactivated , it is not feasible to mark the attendance for inactive employee from our end. Please check and let us know incase of any further clarifications. Regards, Mohamed Moosa A Adrenalin Help Desk |
Resignation Reason Wrongly Chosen | Resignation Reason wrongly being Chosen and hence Reject option is not getting displayed. | as per the customization functionality | Customization | Configuration | null | Separation Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-03 15:12:29 UTC |
FnF Settlement | Dear Team, We have run a LOP Reversal of 17 days in Adrenalin for FnF Settlement of Emp ID:-4034:- Lisa Mitra. It shown dual effect in Adrenalin. Please look into the matter. Regards Abhishek Jhunjhunwala 8240332855 | LOP DAYS DELETED TO BACK END | Product | Data Correction | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles: "[\"44002028040\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, we will check the issue and confirm from our end, Fur... |
Confirmation Due Date Updation & Process initiation | Confirmation Due on to be updated and initiated through back end for employee 103658. | confirmation due on updated and initiated through back end | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-03 08:25:03 UTC |
1920320 | Dear Team,
Queue Movement is not happening for the attachment error screenshot is attached, kindly check.
Candidate Name
Personal Email
Mobile Number
Status
Remarks
Vinay Kumar Patil
vinnu.kannapatil@gmail.com<mailto:vinnu.kannapatil@gmail.com>
9742900059
E-code requested Queue
PAST EMPLO... | Clarification Provided | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi shishira, As discussed over call, we will check the below issue and update you. Regards, Iswarya.S, Hi shishira, Post analysis on the above query we understood that the error in API has occurred due to the unavailability of company names and city names in HRIS. As discussed over the call we request ... |
Update notice period |
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to which it is addressed. It may
contain proprietary,
confidential and/or legall... | DAta Correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sargam Gupta, Please update the notice period that need to be updated for the employee - AYE5323 instead of 30. Kindly confirm whether it needs to be updated to 15. Regards, Iswarya.S Adrenalin Support, Hi Sargam Gupta, As discussed over call, the Notice period/Actual reliving date is updated for the ... |
Con not login in Adrenalin | Hi Concern, No one can not open Adrenalin through Mobile as well as Desktop version. | LOGIN ISSUE | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Concern, No one can not open Adrenalin through Mobile as well as Desktop version., Hi Sandip Chanda, A... |
Tax Declaration Proof approval setup | We want to setup approval workflow for tax and rent declaration(Proof amount) | in prs form master is_routable configured as No | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, Post discussion over the call in HDFC, we understood that Tax declaration is not available in Rou... |
Salary Hold_Sep'18. | Dear Team, Salary Needs to be hold for the month of Sep 2018 for Rs 14,851/- against Employee Id:-05831 Employee Name:-Virendra Prasad. Regards Abhishek Jhunjhunwala 8240332855 | provided the clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Argha Ghosh, As per request, We will check this concern and confirm from our end, Further if any clarif... |
Not able to change data in Employee Movement screen | We are not able to change any data in Employee Movement screen for Employee Code 42380. | city not mapped | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, Please let us know the alert message you are getting while trying to do Employee Movement for this e... |
Goal Setting Report | Please check as goals are already uploaded, however status in report showing as pending.
Report name - Goal Setting Report
STAFFID
NAME
DOJ
GRADE
DESIGNATION
POSITION
LOCATION
OU_NAME
COMPANY
PRODUCT
FUNC
DEPARTMENT
REGION
CITY
APPROVER
REVIEWER
Status
94634
N... | Goals Multi upload | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the above reported query and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, On our analyses, we have found that for the mentioned employees the goals has been uploaded twice, hence the total weightage was... |
Approvals of On Boarding | Dear Team, Once the on boarding is done the approval again it was showing in another login. Regards Divya 7337556722 | Routing configurator | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi DivyaSri, For reported query,kindly mention us the employee id in which approver it is showing we will check an... |
unable to upload the UAN Number | Hi Concern, I am unable to upload the UAN Number of below mentioned employee's through "Data Upload" option.
Serial No
Employee Code
UAN Number
Upload Status
387
15272
100014053497
~The given UAN No is not mapped with Old EmployeeID~ while trying to insert | UAN NO UPDATED | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10474, Hi Sandip Chanda, As discussed over the call, Now the reported employee UAN No updated on the emplo... |
Confirmation Date is showing wrong | Hi Concern, Below mentioned employees Confirmation Date is showing wrong. Please update the Confirmation Date as per below.
Employee Number
Employee Name
Employee Status
Confirmation Date
14832
Prodip Biswas
Confirmed
01-Nov-20
14982
Rohit Patel
Confi... | confirmation date changed | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10630, Hi Sandip Chanda, As per request, We will change the confirmation date and confirm from our end, ... |
Need to change Employee Status of 14786 | Hi Concern, Please update the below mentioned employees confirmation details. We are unable to update the same.Details are given below.
Employee Id
Employee Name
DOJ
Employment Status
Confirmation-Date
Notice Period
14786
Monikha Saikia
12-06-2020
Confirm... | provided the steps | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandip Chanda, As per request, we will update the confirmation details and confirm from our end, Furt... |
Separation details Updation | Request you to update details as mentioned below for the below mentioned employee. ECN – 90433 Notice Period – 90 Last Working Date – 3rd Mar’21 | data correction based on requisition | Product | Service Request | null | Separation Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-08 09:17:08 UTC |
Deemed Present not updating the correct Shift start & end time | The employee Attendance type is Deemed Present,however the Attendance timings is not updated as the Shift start & end time. Post analysis we understood that Server time zone and location time zone is different. We have done the required updations on the Location Master, please verify for the henceforth cases and le... | difference in time zone | Product | Configuration | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-08 09:15:14 UTC |
FW: e-Mail ID removed from PULSE for Anusha L - HR (R16945) | Dear Team,
Some of the employee email getting blank so request you to please check the root cause and confirm.
ECN : R16945
Email ID : anusha.l@indusind.com <mailto:anusha.l@indusind.com>
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th ... | manual update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Dear Team,
Some of the employee email getting blank so request you to please check the root cause and confirm.
ECN : R16945
Email ID : anusha.l@indusind.com <mailto:anusha.l@indusind.com>
Rinoy Sebastian, Project Manager - Information Technology
IndusInd Bank, Opus Centre, 4th floor, Opp. ... |
RE: pls check - Attendance_Report_611 | Pls update on this.
From: Jatinder Kumar Sharma
Sent: Tuesday, December 08, 2020 11:06 AM
To: ask.adrenalin@myadrenalin.com; Mohamed Moosa A (Moosa.M@myadrenalin.com)
Subject: pls check - Attendance_Report_611
Not able to download "Attendance_Report_611" pls check urgently.
Thanks & Regards,
Jatinder Kum... | [RPT_DV_ATTENDANCE_REPORT_611] length constrain issue for the column RTT_STATUS. | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we are working on the reported query over the VPN remote session, will update you the status once it is done. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatin, The reported query has been rectified with code level correction through the database, the report is gene... |
clock in clock out | As discussed, Hi any employee punch in and punch out multiple times in a day, how will details come in clock in clock out report.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:... | clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed over the phone, for the reported query, we will upload the attendance for the required scenario in the UAT and update you the status once it is done. Regards, Mohamed Moosa A Adrenalin Help Desk , Hi Jatinder Kumar Sharma, As discussed over the pho... |
pls check - Attendance_Report_611 | Not able to download "Attendance_Report_611" pls check urgently.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareo... | [RPT_DV_ATTENDANCE_REPORT_611] length constrain issue for the column RTT_STATUS. | Customization | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we are working on the reported query over the VPN remote session, will update you the status once it is done. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, The reported query has been rectified with code level correction through the database,... |
FW: Please do the needful | Hi Moosa,
Wrongly we have approved this request. Need to remove/reject. Please suggest.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonlin... | nomination scheme cleanup (change request) | Product | Data Correction | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check on the reported Nominees query and update you the status once the nomination details has been removed through the database. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As per your request, the Approved Nomination Scheme Deta... |
Fix form name | pls fix this form name
[image: image.png]
--
Thanks and Regards,
Sargam Gupta
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to... | Label Editor - Synchronized | Product | Configuration | null | Claims & Reimbursement | null | null | null | Closed | Hi Sargam Gupta, We have synchronized the labels in the "Label Editor" form, also we cannot check as the Bills are already approved. Please check for new transaction and confirm. Regards, Iswarya.S |
FW: Training calendar Dec-20 | Pls sync as soon as possible.
Had uploaded few days back but didn't sync.
[cid:image002.png@01D6CE4F.DD81D520]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. ... | server files sync | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, The reported files has been synced, please check and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk |
FW: IP Address Range Required Pan India Only For Office Network | Hi Moosa,
Please do the needful. Also check with Sandil what to with old uploaded IPs and act accordingly.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http:... | IP master update | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As communicated over the con call yesterday, the provided IP details are already updated in the system. Please check the same from your end and share us your feedback. Regards, Mohamed Moosa A Adrenalin Help Desk, Please confirm if old IPs have been removed.
, Hi Jatinder Kumar Shar... |
Change effective date for Broadband bills | Pls make these effective from 1st Dec 2020. Unable to do from frontend.
--
****************************************CONFIDENTIAL****************************************
* **The Information
contained in this electronic communication is intended
solely for the
individual(s) or entity to ... | Data Correction | Product | Data Correction | null | Claims & Reimbursement | null | null | null | Closed | Hi Sargam Gupta, As per the request, we have updated the effective date from 1st Dec 2020 for the claim - Broadband bills. Please check. Regards, Iswarya.S |
RE: desk - attendance type | Hi Moosa,
Please check with Sandil and address this issue.
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonli... | IP config | Product | Data Correction | null | null | null | null | null | Closed | Please check this range.
[cid:image004.png@01D6CE3A.6AE9CAA0]
, Hi Sandil,
As discussed, this IP is coming in my data also.
Please let me know once it is fixed. Also have shared you IP address details master file which we have received from our IT team.
Thanks & Regards,
Jatinder Kumar Sharma
Deput... |
Vacancy not getting displayed in Create Job | An MPR with the id MPR_09_2020_000454 is not getting reflected in the Create Job. Post analysis we understood that the Valid Till got completed and we have updated the same. Also we have changed the configuration namely Erec_Vacancy_list_days to 100 to view the past 100 days vacancy in Create Job. | The vacancy was in pre-vacancy stage and the valid till got completed. | Product | Configuration | null | Requisition Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-09 09:05:09 UTC |
desk - attendance type | Hi Sandil/Alex,
Employees attendance type is "desk" however he marked his attendance through mobile from outside network.
ID
Name
Designation
Date
In Time
Out Time
Total Hours
Status
Reporting To
Location
OU
Grade
Sign In Location
Sign Out Location
Shift Total Break Hours... | IP config | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, we will check with internal team and update you the status. Regards, Mohamed Moosa A Adrenalin Help Desk, Hi Jatinder Kumar Sharma, As discussed, post configuring the IP address in the Load Balancer and F5 device from your end, the IP restriction login is w... |
survey - question master | Not able to add below question in question master pls check.
Employee to remember to sign in to HRIS, mark attendance and sign out of HRIS by end of the working day for the attendance is now mandatory. If the employee, doesn't sign out or forgets to sign out, working hours and attendance for that day will not be cap... | clarification on Question Master | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As communicated over the phone, we are able to paste the given question into Question Desc in the QUESTION MASTER form and the screenshot for the same has been shared over the mail. Please check and share us your feedback. Regards, Mohamed Moosa A Adrenalin help Desk |
pls check | [cid:image001.png@01D6CE2E.E3D78C60]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religare Broking Limited, 2nd Floor, Prius Global,A-3/4/5, Sector-125, Noida-201301
T: +91 0120 4866334 | M:70094-81180. | http://www.religareonline.com<http://www.religareonline.com/>
Values that ste... | clarification | Product | Clarification | null | null | null | null | null | Closed | Hi Jatinder Kumar Sharma, As discussed, the Form is working fine post reopening the application and the same has been confirmed from your end. Regards, Mohamed Moosa A Adrenalin Help Desk |
RE: offer letter | Hi Deepak pls speak to Moosa and close.
From: Jatinder Kumar Sharma
Sent: Wednesday, December 09, 2020 11:55 AM
To: ask.adrenalin@myadrenalin.com; Mohamed Moosa A (Moosa.M@myadrenalin.com)
Cc: Deepak Kumar (kr.deepak@religare.com)
Subject: offer letter
Hi Moosa,
Have changed the notice days in offer templa... | patch (ADL_2009_18998) | Product | Patch Deployment | null | Offer Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, For the reported query, we have analyzed and deployed the patch (ADL_2009_18998) in the live environment and now the re created Offer Letter is reflecting fine now in the Offer Management form. Please check the same from your end and share us your feedback. Regards, M... |
offer letter | Hi Moosa,
Have changed the notice days in offer template using "document designer" as days 60 and 30.
However still while generating the offer, its coming as 30 and 15.
Please check.
[cid:image001.png@01D6CE22.126F9200]
Thanks & Regards,
Jatinder Kumar Sharma
Deputy Manager - Human Resources
Religar... | Patch (ADL_2009_18998) | Product | Patch Deployment | null | Offer Management | null | null | null | Closed | null |
Unable to upload the UAN Number | Hi Concern,
I am unable to upload the UAN Number of below mentioned employee's through "Data Upload" option.
Serial No
Employee Code
UAN Number
Upload Status
466
15917
100752157561
~The given UAN No is not mapped with Old EmployeeID~ while trying to insert | UAN No updated in old employee id from back end | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/10632, Hi Sandip Chanda, The below concern, we have resolved from our end, Kindly upload the UAN No the rep... |
Rehire Flag Updation | Rehire flag to be updated for two employees. | updation of rehire flage | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-10 14:06:41 UTC |
PMS KRA Upload Template | Unable to upload the KRA upload template in the application. Attached the mail for reference. | file not in text format and proper date format | Product | Configuration | null | Goal Management | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-10 14:05:31 UTC |
Employee Movement Report | Employee Movement Report - Data extraction of Promotion case | Report extraction | Customization | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043044612466
time: 2020-12-10 13:21:27 UTC |
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