subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Approvals error | Approvals are showing pending at E0042 Mr. Satoshi Uchida San -MD. please check the issue screenshot is attached. | provided the form access and removed the unwanted pending confirmation record | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the reported approver is getting the oops error in... |
Attendance Calendar showing blank | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This is to inform you that 10th & 11 May 21 in attendance calendar showing grey colour.
Please check what is the issue at earliest, Scree... | Executing scheduler manually | Product | Service Request | null | Scheduler | null | null | null | Closed | Hi Nilesh, Your number is busy, hope you are on another call. Please call me back once you are available to provide a remote session. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Ok my system is on remote with IT Team, wi... |
update backdate Weekly Off from 01.05.2021 | Dear Adrenalin, Please update backdate weekly off from 01.05.2021, screen short attached for your refrence | past date weekly off | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, Please join us in the below link: https://fastsupport.gotoassist.com/157562682 We need your da... |
Absent Reminder scheduler | Please exclude those employees who are tagged as attendance type NO in late/absent event reminder scheduler. this is to avoid confusion. | SP change | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Please join in below link. https://us02web.zoom.us/j/85305177440?pwd=Z0t5Wkp1WnNLQ1JVS2o1TUQ0... |
Shift Schedule | Hi, Would like to confirm if there's any way to record the schedule of the employees for the past days/weeks/months if the approver failed to encode shift on time? Thanks. | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, Please refer "Shift Transactions" report for viewing shift got mapped or not. Th... |
Goal Setting not initiated error | Please check the below mentioned employee is eligible for Goal Setting but its showing goal setting not initiated for him :
[cid:image001.jpg@01D749EE.C245AFF0]
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image949e49.JPG@07d6a092.44b70090]<htt... | PMS scheduler has been executed | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Shreya, We have executed the PMS scheduler. Now below reported employee is eligible for goal setting form. Request you to check and revert for any further clarifications. Regards, Srujana.M , Thanks its resolved. Please close the ticket.
Best Regards
Shreya
Manager - Human Resources (Talent M... |
Claim No to be Notified in Mail Subject | Claim No to be Notified in Mail Subject for employees which Claim is Settled and Another error Notification comes twice every time... Also we need the Option for Employees to Track or Check the Claim Disbursement Status... | requesting additional details | Product | Clarification | Admin Module | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We understand that claim number need to be notified in notification email and mail triggered ... |
Need to move pending clearance transaction | P3062 Priyanka Gulati is mapped with North Zone and her exit clearance
has been triggered to Arushi (North HR). Request you give your approval to map the same with
CSO team (Abhishekek Ram ). | Data correction | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, we will check P3062 Priyanka Gulati is mapped with North Zone and her exit clearance has been ... |
Not able to apply leave P1174 ^ Komal Narsikar | P1174 ^ Komal Narsikar not able to apply the leave request screenshot is attached, please resolve the same | Clarification | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, we understand that the employee - P1174 ^ Komal Narsikar not able to apply the leave request s... |
Salary days paid in F&F showing wrong 511634 | We have processed F&F of 511634 in system and found salary days paid in F&F is appearing wrong. There is no payable days while processing F&F but system is capturing 6 days as paid days. Kindly check and resolve. Same issue is reported in earlier ticket. Thanks. | Vinesh will take care of these things | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that the salary days wrongly showin... |
Server Issue (Prod Area) | Hi Support Team, We are experiencing server errors and hard to access the HCM on the employee side. Please see the attached file for the screenshot | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We will discuss with our internal team and will update you on this concern., Hi Eric Fuertes... |
Need to be change remarks in clearance | Kindly get the following remarks captured in the HR Operations clearance
activity of Gaurv Maheshwari (P2763) for audit purpose. The clearance head will be “HR Operation” and the remarks
will be “ Medical
Insurance Recovery of Rs.980/- to be done.” Kindly get the needful done and confirm back. | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As per the request, we will update the following remarks captured in the HR Operations clearan... |
Employee movement | Dear MAdam, employee movement is approved the manager but still it is given an error that forms are pending for approval. EM ID: 53749 Regards, Sowmya | Duplicate records has been created | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13327, Hi Sowmya, We have checked, the dupli... |
resignation of P3163 _Priya Sharma need to allocate | Please move the resignation of P3163 _Priya Sharma from Shweta Madan's (P0687 ) tray to Abhishek Ram’s (P3103 )tray for approval | Actor Change completed | Customization | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, Based on your request, we have changed the actor name for the resignation approval. Kindly che... |
Jay Mark Salvidas adrenalin account missing dashboard | Good Day, I would like to ask assistance with my GEM adrenalin account. please see details below. 0300106561 Jay Mark Salvidas | Clarification | Product | Configuration | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi LORIELYN ABELLA, Please add the employee in user group mapping form, ask employee to validate now. Thanks and Regards, Deepan. M Adrenalin eSystem... |
Changing shift type to General | We had changed all the Position to General shift type. Some of the position were mapped to Custom shift type. So, Kindly change the shift type of all the position to "General" | shift change requested | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Albert D, As per the reported query, we understood that you want to change the Shift Type as General for all t... |
Employee movement | Dear Madam, employee movement is seen as pending but the same is not seen pending for approval. please do the needful. EM ID: 67504 Regards, Sowmya | Clarification in Employee movement form | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, there are no pend... |
Cancellation of COFF Leave | What is the method to cancel the COFF Leave which are wrongly created... | Form Access | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, As discussed over the phone, please navigate to Module Administration form and choose the gr... |
RE: 790 Danao Jay Mark Salvidas Adrenalin Concern | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team Adrenalin,
Good day ! 0300106561 Jay Mark Salvidas is already on boarded however, in his interface it doesn't show anything. Please check.
... | Clarification | Product | Clarification | null | Security | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Maam Joan,
Yes po Jay Mark Salvidas
Thank you
Sincerely
***********************
Lorielyn Cabilao Abella
Restaurant General Manager
McD... |
shift master-Batemaswari | Dear Team, Kindly please run the attached shift master at the back end as it is backdated and also please run for the OT data too. | Clarification | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Micheall Shearah a/p David Raja, As requested we have executed the scheduler. Thanks and Regards, D... |
RE: Adrenaline issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-I have discussed based on your mail below with the line manager, the manager has reiterated that the rating shown to him by the system at t... | Zero target with downward | Product | Data Correction | null | Performance Management | null | null | null | Closed | Dear Amit,
Mail update which you have shared here is our first level response on the reported point. Afterwards our expert team analyzed cases and we replied you the attached mail. Please do check the same and let me know for any further clarifications on this.
Best Regards,
Saravanan.SM
Product Support
_... |
Urgent : Goal setting issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Arun/Bhaskar-we are unable to set goals in the systems for 2668 ^ Alok Kumar Nawani (this is a reported issue for this staff however we are not sure ... | Measurable option was not getting enabled automatically. Patch deployed. | Product | Patch Deployment | null | Application Access Management | null | null | null | Closed | Dear Amit,
Hope the employee has already submitted the Goal and all the goal are with “Measurable” targets.
Regards,
Arun.V – Assistant Manager
M:+919841614552
W: www.myadrenalin.com<http://www.myadrenalin.com/>
CSP : https://csp.myadrenalin.com/newcsp
[cid:image001.jpg@01D5F879.B99F6520]
, [CAUTION: ... |
RE: Browser Cache | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Madhu-can you please share with staff then the process for clearing cookies..
Bhaskaran-Can you please ensure that this is the right resolution be... | Nil | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | Dear Amit,
Let us first try with one associate who has reported the issue.
Thanks & Regards
Bhaskaran
M(Dubai): +971-568154555| M(India) & Whats app:+91-9884037438 | MS TEAMS:bhaskaran.r@hr-mx.net | https://www.myadrenalin.com/
“I am keen to know if you have any suggestions for improvement or feedback on t... |
FW: Adrenaline Attendance Problem | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Arun-attendance is also being reported as a concern, staff are unable to mark presence.
Regards,
Amit Sangha
[cid:image78ca18.PNG@d5ee7633... | No configuration/data corrections done from our end. | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope all employees are able to mark their attendance. Please confirm. Adrenalin ME Su... |
Adrenalin logout page | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Logout page has changed with below instead of our companies logo’s.
Please check …
[cid:image003.png@01D74A3A.8DFEE5D0]
... | Cache clear | Product | Clarification | null | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Madhu Gogi, Please clear the cookies/cache and check. Adrenalin ME Support, [CAUTION: This email ori... |
FW: HR Emails | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-what is the process for these notifications?
We don’t need these cc’d to anyone, just the employee should receive the wishes, can you pl... | Configuration change | Product | Configuration | null | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Dear Sender,
Thank you for your email.
I'm currently not available in the office. I will have limited acce... |
Adrenalin login issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Some employees are not able to login to Adrenalin today, they are getting an error message “Oops something went wrong”..please note tha... | Nil | Product | Clarification | null | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope this issue is resolved. Please confirm on the same. Adrenalin ME Support |
Designation change in Payslip | Dear Team, We have change designation by using employee movement for an employee (10002 - Magesh) effective from 01st Feb 2021. But when we download the payslips (Feb and March) its showing as Executive director instead of Head Sales - TN. Kindly need your support. Incase of any doubts please call. 9626529777 | changed designation inmonthwise table | Product | Data Correction | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, As per the query ,We have under that employees designation is not reflecting properly for the em... |
RE: Goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan.
Please activate the goal setting for Suresh Kumar Sharma from Pyramids.
Thanks,
Kritika
[cid:image3e902f.PNG@9d16cd39.46b6... | Goal enabled | Product | Service Request | Performance Management | Goal Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless y... |
Saved goals need to be deleted. | Saved goals need to be deleted for Emp-NBHC02311 from back end. | Goals deleted from backend. | Product | Service Request | null | Goal Management | null | null | null | Closed | created_by: 2043097241383
time: 2021-05-17 17:37:39 UTC, Hi Priyanka, Goals have been deleted for Emp-NBHC02311 from back end. Please check and confirm. Regards, Judhistira.M, Thanks
Priyanka Hanfode
Assistant Manager
Human Resources
[cid:image002.png@01D74B7B.7D6FF9B0]National Bulk Handling Corpo... |
TAX AND ANNUAL SALARY RELATED REPORT ENABLE TO RAMYA | As discussed need to enable tax and annual salary related reports to one of our accounts person (1187 employee id) note: all tax related report as per act | report access provided | Product | Clarification | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13311, Hi Yogaraju M, As per the query ,We have understood that need to provide access for the form of salary ... |
Tax Declaration Error | Dear Team, One of our employee trying to updating Let Out in TAX Declaration he is getting error (V009900), attached screenshot for your reference, plz check. Regards Mahendra | lender name not entered | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mahendra Y,
For the reported query, please navigate to message editor form and choose the message type ... |
UAL letter -position and signature missing | Few errors in UAL 1. Employee position and authsign not reflecting. | no such requirement was given. | Product | Clarification | null | Letter Request | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-17 13:42:14 UTC, Hi Supulaxmi Konar, Please note that 'Unauthorized absenteeism Letter' is created as a common letter to use across the organization. No requirement has been given to us to create with two different signatures. Position short title was requested from yo... |
Consultant absent reminder to be stopped | As discussed, Consultant absent reminder to be stopped on urgent basis | customisation needs to be done | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Edg/86.0.622.69
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harisha Kamath, Please provide us sometime, we will share the link by 10 AM
... |
NEED TO ADD SECTION 80EEA AND 80DDB | Hi, Need to add below section to TAX DECLARATION FORM 1. Section 80 EEA – Deduction for Interest paid on Home Loan for affordable housing 2. Section 80DDB – Deduction for Specified Diseases | clarificaion on tax component | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As per the query ,We have understood that we need to add the two TAX components. Please provide... |
Clean goal setting of 4327 | Hi, pls clean goal setting form of 4327 and confirm once it done. | We have cleaned up the goals for the mentioned employee (4327). | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We have cleaned up the goals for the mentioned employee (4327). Please check from your end and l... |
Scheduler Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
I am running a scheduler but scheduler is failing with the below error message..
[cid:image001.png@01D74B45.CA639730]
Regards,
Sandeep ... | special character in numeric value | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi Sandeep Thungaturthy, we will share the connection around 10.30 to 11 A.M and will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Iswarya.S@myadrenalin... |
LOP Reversal | Dear Team, As per confirmation, We have lop reversal the below-reported employee and confirm from our end. 05865 14033 08582 11356 | Lop Reversal | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-17 12:15:12 UTC |
Confirmation form Movement | Hi , Below mentioned employees Confirmation form has to be moved to Senthil Anandh S ( TG1259). TG3811 -Jerry Edwin Prabalam. Thanks Karthik | actor changes done | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, Based on your request, we have moved the confirmation appraisal form of the employee (TG3811) to approver TG1259. Regards Raghu.T |
Code Failed to create | Dear Team, Please check and resolve, Code once get approved it will not reflect. select * from WFS_EREC_EMPLOYEE_QUEUE_DTL_T where emp_companyname like '%Varsha%' select * from WFS_QUEUE_PROCESS_H_T where QPH_QUEUE_ID='6c13dbf8f6e5411d' select * from WFS_FORMHISTORY where FLOWID =' 6c13dbf8f6e5411d... | PAN number repeat | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11849, Hi Venkatesh, As discussed, we will check this issue today and rectify the same. Regards, Ram... |
Workflow tracker not reflecting correctly | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
EE 21192 has raised AR request for below dates. However; all the pending records are not reflecting in the workflow tracker form.
Kindly check on pr... | wfs_tracker is 10 | Product | Configuration | null | Setup Adrenalin | null | null | null | Closed | Hi Shweta Ghule Shankarrao, As informed over the phone call, we will check the data of the attendance regularization and will update you on this. The workflow is showing correctly for the existing transactions. we will keep you updated on the other transactions. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, ... |
Medical insurance family details and nomination page issue | Dear Team
Associates are facing the family details update issue as well as their
family members are not listed in the nomination scheme page.
We request your support to fix this issue on top priority.
We are handling covid cases now, if the dependent details are missed then
this creates an issue at the Organ... | patch deployed and clarification provided for other cases | Product | Patch Deployment | Claims & Reimbursement | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We understand that the Associates are facing the family details update issue as well as their family members are not listed in the nomination scheme page. We are checking internally with the Product team on priority to resolve the same. We will update you once the issue has been resolv... |
leave reversal(after truncation).xlsx | Dear Gowtham, PFA list of employees we need to reverse these leaves as they have applied it before Mar 2021. Kindly do the needful from backend so that it should not affect the leave truncation for next year. | Changing approved on date from back end for attached list of balance adjustments done. | Product | Service Request | Leave Management | Absence | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-17 10:30:46 UTC, Hi Nivedita, As requested, we have uploaded the attached adjustment sheet and updated the "adjusted on" date as 31st Mar 2021 via the backend for these 4 employees. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadren... |
Move All HR clearance from Vikram DAsarathan (SX6) to Rajeswari(G26) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Iswarya
We request you to move all the Clearance from Vikram DAsarathan (SX6) to
Rajeswari(G26)
Thanks
Balaji.Damodaran | Human Resources... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As per the request, we will move all the Clearance from Vikram DAsarathan (SX6) to Rajeswari(G26) We will update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600... |
backdated month salary upload | Dear Concern, Kindly upload attached salary register of 2 employees for backdated months. | Clarification provided | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, As discussed please do the "Processed Data History Upload" for the same. Regards Pr... |
Multiple email address recipient of timesheet approval | Hi Priya, is it possible to have a multiple email address recipient of submitted timesheet for approval? | Training Provided | Product | Clarification | null | Employee Movement | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We will check this internally and will update on the same., Hi Zigmort Jelaver Ragu... |
Data Upload Error | Dear team While uploading Shift using upload we are facing this error
Transaction
(Process ID 52) was deadlocked on lock | communication buffer resources with
another process and has been chosen as the deadlock victim. Rerun the
transaction. while trying to insert
Looking forward for your ki... | deadlock | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36 Edg/89.0.774.75
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please join the below session link. https://fastsupport.gotoassist.com/826845239 ... |
17647 ^ Shivraj Choudhary employee details not found | Dear Team, (17647 ^ Shivraj Choudhary) please check mention employee not found in employee details. please find attach reference image. | Emp status issue | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sandeep Jangid, Based on your concern, the mentioned employee - (17647 ^ Shivraj Choudhary) is not found in t... |
Multiple grids created during onboarding step | Hi team, 1. Below user has entered wife details twice request you to delete one.
AQ020946 Raghavendrachary Gundoju
2. Below user has made multiple entries in family details and past employment, only one entry needs to be retained.
AQ020926 Sravani Kolimi
3. There are multiple entries done under education de... | duplicate entries created | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassis... |
RE: Please Assist | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
+Bhaskar/Arun
Regards,
Amit Sangha
[cid:image9dc496.PNG@35b3fabb.409ce3ea]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Ope... | Configuration change | Product | Configuration | Admin Module | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Hope we have made it as non-mandatory to fill in the zipcode on on-boarding. Adrenalin ME ... |
FW: Goal Setting concerns on Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Arun,
There is a case mentioned in the below email where the manager is unable to the goal of the team member for approval in spite of receiving... | Nil | Product | Clarification | Performance Management | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi KRITIKA KUMAR, Hope the issue is addressed. Please confirm. Adrenalin ME Support |
To reset the Self appraisal form | Hi, Request you to reset the self appraisal form for the attached list. Please do the needful at the earliest. regards, Pinkiiy Raval. | PMS Re-initiated | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes, we will schedule the session for re-initiating the PMS and update the status. ... |
FW: ADRENALIN PASSWORD | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please assist on the below issue.
Regards,
Amit Sangha
[cid:imaged5c5b6.PNG@5f8fb9d4.459358a9]<http://www.abaninvestment... | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Employee have not completed the on-boarding, so he does not have access for other form. ... |
HMO number (Self Service) | Hi Support Team, Is there a way to access the employee to save the HMO number and their dependents? Via form or data upload? | Requested for Data | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, Kindly confirm the purpose of the HMO number and the dependents and where you are referring the v... |
RE: Adrenaline Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-can you please review and assist with the below complaint on priority. We had raised this earlier as well however it is not resolved as rep... | nil | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Amit Sangha, Can you check the url which employee has put on the screenshot. Please ask him to use Chrome... |
Admin Rights | Dear Mr. Ghulam,
Requested to co-ordinate with Mr. Prakash for running some patch files in Payroll for up-dating Tax Investment and pay process.
As Mr. Avinash told me that you have admin rights as informed by Ms Greta , request to coordinate with Mr. Prakash, since Greta do not have admin USER ID or Password.
... | Clarification provided | Product | Configuration | null | Salary | null | null | null | Closed | ++Looping Gowtham
, Hi Dhanashree Sawant, Please share the admin credentials or Please do the changes go to "Label Editor" --> select one label --> "Go" --> Sync Label --> generate XML Please do the changes go to "Message Editor" --> select one Message type--> "Go" --> Sync Message--> generate XML ... |
Kindly close the loan | Kindly close the loan, screenshot attached | Loan Reschedule | Product | Clarification | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi ROOTS IT, As per the reported query, we understood that you want to close the loan in system. Please navigate to... |
CBDT notifies changes in the Form 16, Form 12BA and 24Q | Still system
is showing the old format-Form12BA. Can you
please implement the revised format in staging and confirm on priority. | patch deployment for format change | Product | Patch Deployment | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, We have now upadated the Form 16 format changes .requesting you to check the same and update us in case of clar... |
FW: goal setting - adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate the goal setting for Tasnim Al Tawallbeh from Pyramids.
Thanks,
Kritika
[cid:image396f91.PNG@4c014d81.4290... | Clarification | Product | Clarification | null | Security | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi KRITIKA KUMAR, Employee 5437 Goal setting is pending with the Actor 5321 . Please share employee id i... |
FW: Not Reflecting under the GOAL SETTING 2338 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee 117582 is unable to see "Save" & "Submit" button on the Goal setting page. Please assist.
Regards,
Amolika
From: Y... | Tried to save from our end and saved successfully | Customization | Clarification | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your query,we will check and update on why the Submit option is not reflecting in the Goal setting page of the employee and update the status accordingly. Regards Wasim, Hi Amolika Ajinkya Uplekar, Please find the attached screenshot, we tried to save one goal as a Test case ... |
RE: Login error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
++Adrenalin Team
Thanks & Regards,
Shweta Ghule Singh
Senior Associate HRIS
[cid:image003.png@01D74B10.6EB87020]
From: Atul Gupta
Sent: Monday, May 1... | browser version issue at customer end. | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Shweta Ghule Shankarrao, As reported query says, login is not happening in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Shweta Ghule Shankarrao, As informed over the phone cal... |
Employee search not working | List of employees not coming in employee search | Module Role Mapping - HRADMINFAC | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12821, Hi Surendra Kumar, We understand that the List of employees not coming in employee search in the "Emplo... |
web site securty at risk | Dear Support, Kindly find
the enclosed file for VAPT result . We need to closed mention point for
amity.americanoncology.com
PT-WEB-3: Security Misconfigurations
PT-WEB-8: Information Disclosure | IIS Best Practices not follow | Product | Configuration | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ashok Chakravarthi Maddam, Please join the below session link. https://fastsupport.gotoassist... |
FW: Goal Setting Status Report (002).xlsx | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for Lavinia Armstrong Lavinia@phs.ae<mailto:Lavinia@phs.ae> from Pyramids.
Thanks,
kritika
[c... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, Hi Kritika, We have enabled the goal setting for the below employee. Regards, Saravanan. SM ... |
shift master-transfer HQ & Branch | Dear Team, Kindly please run the attached shift master (both sheets) at the back end as it is backdated and also please run for the OT data too. | Executed as mentioned | Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13324, Hi Micheall Shearah a/p David Raja, As mentioned, we have executed the shift data from our end for the gi... |
Delete Goals for R04009 | Dear Team, Kindly cleanup goals for ECN: R04009 and confirm. Regards, Chaitali | Data correction | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, We will share the connection and cleanup goals for ECN: R04009 and we will confirm the same... |
Appraisal Scores Not Showing in Report | In PMS Self Appraisal Status Report 2130-Final Scores report not showing scores of below employees-
Employee
Code
Emp Name
900065
Leelu Ram
900217
Praveen Kumar
900923
Dinesh Kumar
021390
Sunakar Das
021631
Brahmananda N
021848 ... | AeS.PMS_2130 patch deployment | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ekta, We understood that the final scores are not showing for the reported employees in the 'Self Appraisal St... |
Confirmation form Movement | Hi , Below mentioned employee confirmation form has to be moved to Vimal G (TG1768). TG3904 - Athmaraman M Srinivasan Thanks Karthik | approver ID changed | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Karthik Sivakumar, Based on your request, we have moved the approver of the confirmation process of the... |
FW: Goal Setting Status Report (002).xlsx | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We are facing issues to login Adrenaline. Please need your prompt action to rectify the same or advice what needs to be done.
Thanks,
... | nil | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | ++arun
Kritika, can you please share with us more details or a screenshot? This will help us identify the root swiftly.
, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[cid:image007.png@01D74A... |
Employee Reinitiation approval issue | Due to an error in the DOR for employee ID 3817 the employee was reinitiated in the system. We had not set any approval for employee reinitiation till date. But for this case it is showing that the request as gone for approval and cannot modify. We are not able to track the person for whom it has gone for approval. Nee... | re-intitaion record got struck in queue | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, As per the query ,We have understood that we need... |
Employee Attendance | Dear Team , Many of the General shift Employees Sunday showing Absent . Kindly check and rectify the same. | schedulers not run | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13361, Hi Madhukara H S, For the reported query, kindly navigate to Scheduler Log and Recovery, and check whether the Attendance Weekly Off and Holiday h... |
Employee TCS | Dear Team, Please help to generate the Employee Tax computation sheet . | Payslip and Tax Computation is working | Product | Clarification | null | Tax Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13234, Hi Madhukara H S, We have already taken the session with your IT Team for vulnerability issues. Once it is completed, we will schedule the session... |
Leave Balance not in Sync | Hi, When we cross checked, the leave balance shown in the normal form and Leave Balance while raising Leave request are not the same. TG3782 - Sangeetha Please check and rectify. Thanks Karthik | null | Product | null | null | Transition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/login, Hi Karthik Sivakumar, During a check, we have found that the Leave Balance in report and Leave Request form are ... |
Issue in mobile app login | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Our employees are not able to sign in via mobile app. Getting error "0 or null error". Please get this sorted at earliest.
Best Regards
Ha... | Mobile issue | Product | Clarification | null | null | null | null | null | Closed | Hi Harsha, As discussed over the call, We request you to please follow the below steps : 1) Uninstall the Mobile app and reinstall the same. 2) Post reinstallation if the Pop up appears regard to Allow/Deny kindly provide Allow access. 3) Post this even if any message appears please share the full snaps... |
Backdated script run for May 1 - May 15 | Hi Priya, can you run the backdated script for May 1 - May 15 | Service Request | Geo Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, As per request we have completed. Please check & confirm. Regards, Priyadh... |
KRA's not appearing under Self Appraisals | KRA's not appearing under Self Appraisals | As we checked, the valid till date was exceeded hence the mentioned issue occurred. We have extended the valid till date till 31-May-2021. Now the self appraisal form is working fine. | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shankar Rawat, We will check on the reported query and updateyou. Thanks & Regards,... |
HRIS Support | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Request your support in below issues.
- Rewards data upload to HRIS.
- H1 PDR modifications
- PDR status report... | conversion error resolved | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Sandeep Thungaturthy, We understand that the support in below issues. - Rewards data upload to HRIS. - H1 PDR modifications - PDR status report We will share the connection and resolve the same. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level... |
Not Eligible for Overtime Entry | Hi, Can you help check why 21-6463 is not eligible for OT Entry? Her Clock in clock out is updated as of yesterday. Please see screenshot below for your reference: Thank you. | Clarification Provided | Product | Configuration | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, The employee's city has not been mapped in the OT config and also showing in the CITY paramet... |
Compensation History Report | Is there an existing report that will show the last 3 salary adjustments of employees? | Report name has been provided | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Kindly refer the 'Compensation History Report' for checking the salary adjustments of an employ... |
Lop Reversal | Dear Team, As per confirmation based, We have Run the Lop Reversal, The reported employee from our end. Kindly check from your end and share feedback. 08881 09358 04991 | Leave data changed | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-17 04:10:58 UTC |
Access to Employee Summary in Compensation History form | How to we allow PAYROLL ADMIN to have access (to select other employees) to the Employee Summary field in the Compensation History form. | Clarification Provided | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sharon Ang, The Compensation History has been tagged under the 'EREC CORE' module, So kindly refer the 'Module... |
PMS 2021 | Hi Deepan, Please check, we are currently exploring the review in adrenalin PMS and setup the review details and activated the scheduler. The scheduler gt successful but there's no email and the goal-setting still disable. | Geo Product Patch | Geo Product | Patch Deployment | null | Calendar Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi MG Miranda, Based on your availability. we can connect for above reported concern. Regards, Pr... |
MAX URL |
Dear Support/Saravanan/Arun,
May we request please if possible to get the old version temporarily activated as we have joiner from GTI today, other business units and pending assignments to be completed.
Waiting for your prompt reply.
Thank you.
Regards,
Mona
[cid:image8d9112.PNG@9297c243.4e9be369]<ht... | In format master the mobile number format changed. | Product | Configuration | null | Application Management | null | null | null | Closed | Team, We are working on the query reported on this ticket with our team in regard to the Max migration. We will update you once we will rectify the reported concern. Regards, Adrenalin ME Support Team, [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless y... |
Increment | Dear Team, I would like to upload salary increment to the payroll system. May I know how to go about it. Thank you. Sue En | Clarification | Geo Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, Kindly use CTC upload in data upload form to provide increment to employees. Regards, ... |
Printing of CEO | Hi Adrenalin, We would like to ask is there a way for an employee to print the Certificate Of Employment (CEO) by themselves? Thank you. | Requested for more details | Product | Configuration | eRecruitment | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Just to correct it's COE (Certificate Of Employment), Hi Jamaica Maas, Kindly revert us with more details of wha... |
Car & Medical Perks --> Not reflecting | Ref : Ticket No in Old CSP : 330067 Car & Medical Perks -- Not reflecting in IT Computation for Mr. Arul (MD) -- After Selection of "New Tax Regime". Attached Claim Details for reference Please Request you to Solve the Issue Please | Suggested to follow the ticket - 330066 | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen Kumar S, We will check this reported point on our end and get back to you with a solution. ... |
Support Required for Updating Employee Salary Revision | Support Required for Updating Employee Salary Revision with effect from 28th May 2021... | CTC upload done in Data upload form | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We tried to reach you, please share your convenient time to discuss this reported point... |
Unable to rename Master Field 4 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
[cid:image001.jpg@01D74C37.8D9407C0]
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus" "The Orb, 7th Floor, JW Marriott Sahar... | Duplicate record removed | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Please connect on below Link to check and assist on the reported concern. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Rishi Ranka, Please connect on below Webex Link to check and assist on the reported concern. https://adrenalin-8b18.my.web... |
V1K Pratap Danam | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Pratap has raised the LOP request on 15th &16th May and it has been
approved by his manager.
Now he wants to cancel the LOP request which... | Clarification in LOP cancellations. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Balaji Damodaran, As we understood from the above description, you need to cancel the LOP day. Regarding this, please follow the below step, Kindly navigate to the "Leave Configuration " form select the respective leave and navigate to the Common tab, here you can check "Allow leave cancellation period days"... |
FW: Log in issue -0053 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
Pls clear the below block.
Thanks
Sonali
From: Divya Deepti Vivian <Divya.Vivian@artfertilityclinics.com>
Sent: 18 May 2021 18:48
To: Sonal... | Blockage removed | Product | Data Correction | null | null | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi
Pls do the needful.
Thanks
Sonali
, Hi Sonali Srivastava, FOr the mentioned employee we have removed the blockage from our end, Kindly proce... |
Lender and Landlord details of 2020-2021 | Hi Team, Kindly support to get the lender and landlord details. | Details provided | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sunil Bedre, We have taken the connection and we provided the details of the Landlord and ... |
UAL signature change | 1. Please change authorized signature as per Grade, as done in Appointment letter. Jitendra- Below G7 & Bharat- above grade G7. 2. Kindly map the Position name Kindly make the requested changes and confirm. | Requested changes done | Product | Clarification | null | Letter Request | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-18 13:31:56 UTC, Hi Archana Guhagarkar, As per your request we will change the signature of UAL letter to 'Mr. Jitendra'. We will add the position name in place of short title. Thanks, Sumithra., Hi Archana Guhagarkar, The requested changes are done. Please check the same ... |
FW: Leave Cancellation submitted by you on 2021-May-10 11:51 is sent for approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
EE 22232 has initiated WFH cancellation request & same has been approved by her SUP however; still she is getting error as “leave has been applied ... | cancellation done for wrong date | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We will check the transactions and confirm you on the leave cancellation approval and provide you an update on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Please note that the employee has cancelled the leave of 29 apr 2020 and trying to apply for 29 apr 2021. Please ask ... |
help in report creation for exit employee | help in report creation for exit employee | convertion given for date field | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As per the reported query, we understood that you want to create the ireporter for exit interview. Plea... |
HR Activity clearance of Kunal Parihar P2829 | Please change the HR Activity clearance of Kunal Parihar P2829. Remarks will be below:- "Deactivation of Email id is done. He was on PIP and was relieved early due to non performance. No recovery to be done" | actor comments updated | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002027886\", \"44002028040\"]"
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the below description, we understood the clearance h... |
Contact Detail form | Dear Priya, As spoken, for staff ID: 0200 & 0903 the email ID in adrenalin shows their personal email ID. Kindly assist me to check on it. Kindly disable the part from edit by the staff. | Data correction | Product | Data Correction | null | Communication | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thilagavathi a/p Kumaran, These employee have updated their email id during 2020, so currently w... |
Fwd: Information about Ex-employee | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please let me know on the below points-
How can i check rehire status? as Yes/No which manager/BHR update at
resignation approval.
How can I check th... | custom report changes
RPT_DV_SEP_SEPARATI
ON_DUMP_611 | Product | Data Correction | null | Separation | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported data and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As per your request, the rehire status data columns has been added in the 'Employee separation Details 611' report with code level changes through the datab... |
Changes required in Final closure under Employee resignation process | Dear Team, In the employee resignation process, we would like to remove the Previous manager stake holder approval in the final closure. Thanks & Regards, Suresh M | We have removed the Activity master details for the mentioned activity.
Going forward, The Activity will not trigger. | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, Requesting you to connect the below link. https://fastsupport.gotoassist.com/223178395, Hi Suresh M, As discus... |
UAN_NO - update field feature as no-editable | Dear Gowtham,
Please update below field feature as no-editable for other than HR Role.
* UAN_NO
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, Cloud City Campus, GUT No. 31,
Village... | form field security to be used | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi Vinay Singh, Please follow the steps to enable the edit option for the field other than HR role. 1. Go to the label editor, select form name , make the required field (UAN_NO) disabled. Generate XML and synchronize. 2. After disabling the field, go to form field security , select the form name, disabled field... |
Attendance calendar updation message | Current attendance calendar of the below mentioned employees given below please update for the past 2 month as per the holiday master, and remove the wrongly updated holidays. Employee Id Employee Name Current Calendar
53701 Sumi K Raman TAMIL NADU
54157 Ajay K... | removed the wrong holidays. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, From the above description, we understood that you like to remove the wrongly updated holiday for th... |
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