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adrenalin issues - urgent..URGENT |
Dear adrenaline support,
Could you please check the below employees adrenalin, after mapping manually from my end still they are unable to set their goals.
4881
5116
5044
5510
5418
They are all Hayati employees.
Thank you regards,
Mona
[cid:image0a4d6f.PNG@c2f2df75.48bb8492]<http://www.abaninvest... | goals enabled | Product | Service Request | null | Performance Management | null | null | null | Closed | ????Hi Mona,
As mentioned already employees will be added to Self Service automatically for form access. But only When the employee's Position is correctly mapped in KPI form, the employee can able to submit the form.
We have mapped the below employees positions to KPI now. Please check and confirm.
Best R... |
AHM - Applied leave but not reflecting in Attendance calendar | Hello Team, Below mentioned employee applied leave in HRMS and approved by team leads but it is showing pending approval in HRMS. Emp. ID - Name (Leave Period : Leave Type) ECWAHM01553 - Rajvi Pandya (24-May-2021 to 28-May-2021 : PL-AH Below mentioned employee applied leave cancellation in HRMS and approved ... | Failed transaction | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, As reported query says,Leaves are showing as "Pending" even after the approval of respective... |
Last working date reflecting incorrect | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We have noticed that, below mentioned associate last working date is
reflecting as 31-May-2020.
Kindly check and rectify the error.
EM... | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We understand that the below mentioned associate last working date is reflecting as 31-May-2020. Please provide the correct last working date so that we will update the same in the system. EMPLOYEE_ID EMPLOYEE_NAME Z5T Nischay Rana Thanks & Regards, Iswarya.S Adrenali... |
FW: Settlement query - Gauravi Dhanji -COR4980 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Check the LWD is not reflecting in Final closure correctly.
Please check.
Thanks & Regards,
Rishi Ranka
Director - Talent
"Bay99 - A WPP Campus... | Clarification. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Rishi Ranka, Noted on your query,we will schedule the activity and send link to analyze the reported concern and resolve the same by hrs Regards Wasim, Hi Rishi Ranka, Please connect on below link to check and assist on the reported concern https://us02web.zoom.us/j/87892237478?pwd=NzU2Mk1NMVY3VUwvdkhjWGl... |
Positions are not reflecting in Expression master 2340 | Positions are not reflecting in Expression master 2340 | Clarification. | Product | Clarification | null | Calendar Setup | null | null | null | Closed | created_by: 2043097241383
time: 2021-05-10 15:06:25 UTC, Hi Sonam Bait, As discussed over the call, Template mapping is not done for Appraisal calendar NERL 2021-22 so positions are not reflecting in Expression master 2340. Hence please do the mapping in Template mapping. Positions will reflect once the mapping is don... |
Goal sheet reset | The employees P2782, P1288 & P3053 Goal submission issue cleanup. | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | created_by: 2043095590673
time: 2021-05-10 14:18:20 UTC |
Regarding Endearment Leave (eCI) | Hello Raghu, As discussed I have already configured Endearment Leave for eCI. Request you to run scheduler from backhand. Thanks. | Leave Credit | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Runal Soni - ECI, Request you to please share the Leave type for which the scheduler needs to b... |
Project code details not reflecting in weekly timesheet | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
In the weekly timesheet Project code details are not reflecting in the
system.
Thanks
Balaji.Damodaran | Human Resources |
Intell... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Resolved | Hi Balaji Damodaran, We understand that the In the weekly timesheet Project code details are not reflecting in the system. Please provide us sometime we will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIP... |
manager are unable to see team dashboard | Hi, The Manager are unable to see their Team Dashboard. Request you to do the needful. Best regards, Pinkiiy Raval | form access not available | Product | Configuration | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Kindly join this session https://fastsupport.gotoassist.com/637943845, Hi Vaishali Raut, Kindly joi... |
Need to change company email id in system while creating emp code | Dear Team, We would want the change the by default company email id “@idbifederal.com” to
“@ageasfederal.com” in HR connect while creating emp code. Please help us change the email id in the system. Do connect with me incase of any queries. Regards, Kavita Kamath 9820044981 | Configuration | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kavita, Please navigate to the form "Adrenalin Configuration Editor" and select the config name "EMAIL_FORMAT".... |
FW: Employee Creations | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
Can you please now investigate this on priority. Employee Creation is not going to L1 approver for approval and it is directly going to L2.
... | Product issue | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Sonali, As discussed over the call, We will check the below concern and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Hi Sonali, As discussed over the call, the below issue has been resolved in the product team, Now we have Moved the trans... |
Multiple grids created during onboarding step | Hi Team,
1.Below user has done multiple entries for Past employment record only one record needs to be retained.
Please delete other two entries for AQ020945 Shravan Pamu 2.Below user has made double entries for husband need to delete one of them. AQ020921 Chandana Kota Thanks, Ansu Singh | duplicate grids created | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, We have taken the connection and remove the duplicate entries of the grid and the same has been con... |
Change of Notice period | Dear Team, Kindly change Notice period Days of employee NBHC03511 ^ Amol Chandrakant Pawar as 60 days , i have done changes through employee movement but since he already raised resignation it is not reflecting in resignation form. Regards, Supulaxmi Konar Hr-Operation | Backend Update. | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, As requested, Notice period has been changed to 60 days. Please check and confirm... |
RE: Not Able to update mobile no. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Not able to update below employees mobile no. in HRIS. Please do the needful.
Sr No
Employee Name
Employee ID
Ldap ID
Mob.... | Backend update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, Please find below updates: NBHC06196: There was a pending transaction for this employee hence it was showing Transaction is pending for approval in contact details form but same has been approved today. So now you will be able to update contact details. NBHC06197: As checked, duplicate transaction... |
Confirmation date change- 32942 | Dear team, Please change the confirmation date in the confirmation letter of the employee. Ecode : 32942 COnfirmation date : 01 May 2021 | provided the clarification | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raveena Ramakrishnan, For the reported employee not confirmed in the application. Only the extension trans... |
self Appraisal not submit P1833 ^ Neha Aggarwal | Drop down is not appearing on P1833 ^ Neha Aggarwal self-appraisal form | Clarification | Customization | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We understand that the Drop down is not appearing on P1833 ^ Neha Aggarwal self-appraisal... |
Appraisal not reflecting in S+2 stage | Below employees’ S1 is completed
but isn’t reflecting in S2 (P0293) tray's
E.Code
Name
S2 whose tray their PMS should
move
P1680
Sukanya Jon
P0585 – Raj Kishor Garg
P1654
Piyush Chhabra
P0293 – Mukesh ... | Workflow | Customization | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13052, Hi Pratap Singh, We will check the below employees’ S1 is completed but isn’t reflecting in S2 (P0293) tra... |
Reports Right | Dear Judhi, Kindly give Clearance Reports rights to all RHR : NBHC03752 ^ Manoj Kumar Tiwari NBHC03439 ^ Kirtesh Kaushik NBHC03407 ^ Harish Ashok Bhosale Regards, Supulaxmi Konar Hr-Operation | Clarification. | Product | Clarification | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We called you to guide you on this but your number was busy. Request you let us... |
Upload template for education details | HI, Please share upload reference template foor education details. Regard Aishwyraa | We have initiated the session over anydesk and corrected the upload template and verified it by uploading. It was uploading successfully and the same has been confirmed from your end.
As per your requirement we have created ireporter for college and degree master named "College Master Report" and "Degree Master Report... | Product | Clarification | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We have initiated the session over anydesk and corrected the upload template and verified it b... |
Self appraisal not initiated for Emp-NBHC03339 | Unable to self appraisal for Emp-NBHC03339 as it shows self appraisal not initiated. | Backend Update | Product | Data Correction | null | Performance Management | null | null | null | Closed | created_by: 2043097241383
time: 2021-05-10 09:44:45 UTC, Hi Minal, As checked, data problem was there for Emp-NBHC03339 so we have corrected the same. We tried to check how many such cases are there and this was the only case for such issue. Regards, Judhistira.M |
Travel Notification going to wrong id | Dear Team, Please check why South SBU head travel notification going to East email id. As per the configuration, This should be go to his RM. Emp id:- 4401345 Emp Name:- Ajit Vetha A | notification mail id is hardcoded directly. | Product | Clarification | null | Travel Expense | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Prakash Jadhav, We have checked the case and found that the notification part is hard coded with the email id ... |
Attendance Calendar | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
We have got to know that attendance for Sunday has been marked as absent instead of weekly off. Please get the same rectified at the earlies... | Weekly off scheduler executed | Product | Service Request | Attendance Management | Time and Attendance Management | null | null | null | Closed | Hi Nidhi Shah, As checked, we have executed the weekly off scheduler for the Sunday and now the weekly off is showing in the attendance calendar. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram,
Yes the changes are reflecting. Thank you.
Regards
Nidhi Shah
Human Resources
Axis Mutual F... |
Unable to download COnfirmation Letter | Hi Ram, Please change the confirmation date to 01-04-2021 Ecode Name Old Grade Department Date of Joining Old Date of confirmation New Confirmation Date 231875 Shoeb Ansari E2 Equity Advisory 13-Jul-20 13-Apr-21 01-Apr-21 231897 Renjith K K E3 Equity ... | Confirmation initiated | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kiran Sherigar, Kindly share with us the connection to change the Confirmation due date to 01-Apr-2021. Also ke... |
Approver is receiving mail for all leave request but for one employee email are not working | Amar raise request in adrenalin, it gets updated in tool but email doesnt flow Pankaj, also when employee under amar raise leave request, mail does not go to amar. | Bookmark failed so mails are not triggered | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13141, Hi Ishan, As informed over the call, Mails are not getting triggered prooerly .we will check the query an... |
covid leaves email notification is not working | Requester and approver for covid leave are not receiving email notification but in tool it is getting updated. | changed the leave type | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12902, Hi Ishan, As discussed over the call,we have understood that when employee raises covid leave they ar... |
Changes in "Final Closure" form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
We would like to edit the text of "activity description" in "final closure" form in system. For RM activity and HR activity, please add "(whi... | provided the clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sonali, As per request, we will check with the below scenario and confirm from our end. Thanks and Regards Vijayakumar k, Hi Harsha, As per request, Kindly follow the below steps to add the description from your end, 1) KIndly Navigator "Activity master " Form, 2) To Select the activity n... |
AUTO_LOG_OUT | Kindly check for the associate STM11300 password 123456, the associate is facing the issue of auto log out immediately after loging in.Kindly check and resolve. | Space in the employee name | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, During analysis, we observed that reported employee has double space in the name.Due to this... |
Attendance calendar not update | Please note that 09 May 2021 onward attendance calendar is not updated. It is showing blank. please check & update. Secondly please let me know how to close the ticket raised by me after query solution because in spite of closing the ticket from my end I was frequently getting mail for ticket closing. Regards/Pravee... | provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.51
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen, We will check the reported attendance not updated points and update the status to ... |
Not able to update mobile no. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Judhi,
I am not able to update below employees mobile no. in HRIS due to data is locked. Please refer attached screen shot and confirm.
use... | Backend Update | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that you are unable to update contact details of below employees. We will check and update you on the status shortly. Regards, Judhistira.M, Hi Manoj, As checked, duplicate transaction was available for below employees so we have corrected the same. Now you will be able to update ... |
Settlement Leave Encashment | Hi, Exemption of Leave encashment paid in settlement is not coming in TCS. | We have identified it as issue and
We have done the changes and now the Leave Encashment Exemption for the mentioned employee is reflecting in the Tax Computation. | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, We will check on the reported query and update you. Regards, Veerapandian R, Pls updat... |
FW: Reminder :Ajit Kumar Mishra 62082 Branch Manager has raised resignation request on 24-Feb-2021 10:00 | Hi,
I need your help to know why Pulkit is not getting resignation details for his approval through workflow for above captioned employees.
As I have mapped 3 HR ids like Pulkit Mittal, Rishi Sharma and Gunjan Anand Ray but Pulkit Mittal is not getting the same in his workflow.
Thanks & Regards,
Vasudev Tyagi... | As we checked the actors who were added in the Role RESIGL2 are H29742,63061,70032,58702, 58321 & 70029.
The transaction is pending with 58321 & 70029. The employee's(62082) parameters has been mapped to the actors hence the transaction is reflecting in these actors queue.
The employee's (62082) parameters are... | Product | Clarification | null | Separation | null | null | null | Closed | ++ Veera Please Look in to it.
Thanks & Regards,
Alexander Chandran,
Product Support
mailto:alexander.c@myadrenalin.com| M: +91.9952682168 | D: +91.44. 3024 7425
[cid:image001.jpg@01D5F879.B99F6520]
[newlogo]
www.myadrenalin.com<http://www.myadrenalin.com/>
, Hi Vasudev Tyagi, As we checked the a... |
Open forms - Post Normalisations | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Gowtham,
Pls reverse below forms immediately.
EDP
Username
Revesals done
Remarks
######
Dadaso Jagtap
900558
Open the form
######
Gowsig... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, Tried reaching you for the below cleanup activity. Please call back once you are available to provide access to the server. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, The forms for the bel... |
Adrenalin issue : Position Mapping | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
We are facing issue in position mapping form. PFB error and resolve ASAP.
[cid:image001.jpg@01D74594.F6015DC0]
Best Regards
Harsha J... | Provided the clarification | Product | Clarification | null | Manage Employees | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Harsha
Though it gave contact administrator remark, now I can see position mapping in my workflow. Thanks.
Best Regards,
Pooja Bharadkar
BIC ... |
Inactive Shift disable | Hi, Please disable all the INACTIVE shifts from drop down of Associate Creation and Associate Movement form. | Inactivated shifts via back end. No front end option. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12884, Hi Rashmi, Please join the below Zoom link, https://us02web.zoom.us/j/88124561615?pwd=YjJPeGE4V0IzaU5... |
PMS Grievance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
We need to now de-activate PMS grievance for a while. Request you to take us through the process on how can be activated and deactivated.
Re... | Status modified to inactive | Product | Data Correction | null | Setup Adrenalin | null | null | null | Closed | Hi Nidhi Shah, We will check and let you know on the inactivating onf the help desk category : PMS grievances. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, We have made inactive the PMS grievance from the back end, please check and confirm Regards, Ramachandran J Adrenal... |
Please unconfirmed settlement | Hi,
Please unconfirmed below employee settlement.
HL26634
Best Regards
Pradeepa C T
Executive - Human Resources (Total Rewards - Payroll)
M +91 6366426128 T +91 80 2237 8000
[cid:image94a881.JPG@4a8591de.4aa9b6f6]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Gr... | we have unconfirmed the below-reported employee settlement. | Product | Service Request | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, As per your request, we have unconfirmed the below-reported employee settlement. REquest you to check and revert for any further clarifications. Regards, Srujana.M |
Overtime Computation (Flexi and Fixed Schedule) | Hi, Forwarding the email of Ms. Desiree. Please see below and please keep us posted. Thank you. ------------------------ Hi Anish, Attached is the
sample Excel file with OT computation
For Fixed schedule
For Flexi schedule See screenshot
below. Thanks, Desiree | Confirm the mentioned scenario | Geo Product | Service Request | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, As per discussion over the previous ticket regarding, the "OT Hours Calculation Type" has been... |
Error while submitting Nomination details | Hi team, The below mentioned employee is facing internal system error Rajrupa Sarkar (AQ021034) Please look into it. Thanks Ansu Singh | issue in SP level | Customization | Patch Deployment | null | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13095, Hi Ansu Singh, We have taken the connection and found that issue in code level. We have resolved the issu... |
Maternity leave without pay filing | Hi, team! I'd like to ask regarding how should an employee file a maternity leave without pay? | Clarifications provided and also requested for confirmation. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13126, Hi Zigmort Jelaver Ragudo, Kindly confirm whether the employee's will file for 'ML' or 'MLWP' leave type ... |
Back end Scheduler for employee E06-696-6 | Hi, Team. I'm sorry for this. I'd like to request for a back end scheduler. This time, this is for employee
E06-696-6
Thank you! | Scheduler executed | Product | Service Request | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler via back-end for the employee., Thank y... |
EMPLOYEE CONFIRMATION | UPDATE CONFIRMATION DATE | For update of Confirmation date of employee with multiple confirmation extenstion. Employee number is 210285 and confirmed date is April 21, 2021. | Service Request | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lean Edgar L Sibulo, Update done as per request. Please check & confirm. Regards, Priyadharshini. K... |
Notice Period Error | Dear Concern, We have issue regarding notice period of confirmed employees. It must be 30 days by default for all confirmed employees.and,for senior grade it should be 45 days. kindly do the needful | Changed Position based value to Y in Adrenalin configuration editor. | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara, We will share the connection shortly and help you on the same. Regards, Judhistira.M, H... |
PMS access required | Required PMS Access to me User id :- 2000 | "User Group Mapping" form in the Group - Performance Alignment - Admin. | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13033, Hi Pratap Singh, As per the request, we have added the User id :- 2000 in the "User Group Mapping" form i... |
manage company Policies not open | Dear Team, Kindly check manage company policies tab not open, we need to circulate some policy and information to all employees | Employee Engagement | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, manage company policies tab not open, we need to circulate some polic... |
Financial Year 2021-2022 in Tax Declaration | Hi. Financial Year selection for 2021-2022 is not appearing in Tax Declaration module. | null | Product | null | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vicky Shah, Please provide us few minutes, we will initiate the connectivity, analyze and update you. ... |
mail not sent from people first mail id | Dear Team, Please check auto generate mail not sent from HRMS. status pending show. | SMTP port no. changed to 25 and did the SMTP configuration again, and mail started flowing. | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, auto generate mail not sent from HRMS. status is displaying as Pendin... |
Zip code is not taking in location master | While adding new location from location master form all field have been updated but unable to update zip code which is a mandatory field. It is not taking any value. | Entry not available in format table | Product | Patch Deployment | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, As reported query says, ZIP code is accepting in the location master, hence w... |
Back end scheduler for employees E06-392-4 and E06-351-3 | Hi, team! Can you please run the back end scheduler for these employees for April 27, 2021:
E06-392-4
E06-351-3 Thank you. | Executed the scheduler. | Product | Service Request | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13037, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler via back-end for the mentioned em... |
Back end Scheduler for employee E34-744-0 | Hi, team! I'd like to request to run the back end scheduler for employee E34-744-0 for the period of May 1-15. Thank you! | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We have executed the scheduler, please validate. Thanks and Regards, De... |
Test Email | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Test Email
Regards,
Jenna Poschor
HR Associate
Human Resources Department
Toyota Financial Services Philippines Corporation
42/F, GT Tower Int... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Jenna Poschor, We have received your requested, please continue to raise your request through Fresh Desk. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
Sign in pop up | Dear team, Colleagues are not receiving the sign-in pop up please check. | shift will not properly because of the server timings / so we have corrected that now | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sheralyn Racheal Ireland, As per the query, we have understood that for employees attendance singin pop up is k... |
BLR-80 D column not reflecting in Form 16 summary 2020 21 | Hi Team 80 D exemption column not reflecting in form 16 summary 2020 21 , please check . | The component code SEC80D --> Section name mapping wrongly instead of "Deduction from Gross Salary" hence it was not appeared in the Form16 summary.
We have mapped correct Section for the SEC80D.
| Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, From the above description, we understood that 80D Exemption not reflecting in the form... |
Error while doing pay process confirm for Apr-2021 | Dear Team,
We are getting below error while doing PAY PROCESS CONFIRM for April-2021.
Please look into it and do the needful correction for the same.
Thanks & Regards,
Yogesh Gupta
Sr. Manager- HR & L&D
SMC Group of Companies
Landline: 011 - 30111000, Extn. 875... | tax mismatch error while confirm pay process
CONPRO_CONFIRMPAYPROCESS_SP | Product | Patch Deployment | null | Pay process | null | null | null | Closed | Hi Yogesh Gupta, As discussed, we taken the session and working on the reported query, will update you the status once it is done. Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, For the reported query, we have analyzed and observed the TAX DATA not moved to into the HISTORY transaction while processing the... |
Increment Letter Template | Hi Team,
Please let me know the status of the letter generator of Increment as I'm
facing CTC breakup issues while generating the increment letter.. Please
check and resolve ASAP..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
--
This email message is for the sole use of the... | done by implementation | Product | Configuration | null | Job Data | null | null | null | Closed | Dear Uma
Hope you have raised a ticket in Fresh desk ..
Warm Regards
Jisha
, Yes Jisha,
It's the same...
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
On Tue, May 11, 2021 at 7:15 PM Jisha Aravind <Jisha.Aravind@myadrenalin.com>
wrote:
> Dear Uma
>
>
>
>... |
Finance recovery showing in reopen settlement | Please check finance recovery is showing in reopen settlement in May 21. Finance recovery has already been recovered while F&F in April 21. Employee Code - 106739 Employee Name - Partha Barua | We have done the adjustment | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that Finance recovery showing in th... |
Parallel Approval not happening for Final Closure | Final Closure parallel approval not happening for employees as it is getting stuck in same level approvers | Routing Configurator set for final closure as Minimum approval required as 0 | Product | Configuration | null | Setup HRMS | null | null | null | Closed | created_by: 2043097241120
time: 2021-05-11 13:04:43 UTC, Hi Rishi Ranka, In Manage Role player form , for 'Payroll Final closure' role Raju Said was mapped on 08 Apr 2021 , and from then onwards,as per Routing configuration,What ever Final closure was raised were triggered to both Approvers in Role 'George' and 'Raju'... |
FW: Welcome to Axis Mutual Fund - Archit Jain | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please refer the mail from new joinee who is facing below issues.
Also, looking at the screenshot below it indicates the form details have ... | contract type updated | Customization | Data Correction | Employee Creation | Employee Information | null | null | null | Closed | Hi Nidhi Shah, Please check the On-boarding Admin Setup and On-boarding mandatory columns and map the required forms as Mandatory as per the employee category and then inform employee to complete the On-boarding . Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram,
If you see here contact detai... |
Work Anniversary 5, 10 , 15, 20, 25 and 30 Years | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
We have set an auto email ( LSA - long service award ) where email goes to
a particular employee who completes his/her 5,10,15,20,25 and 30 ... | clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please check and confirm.
On Tue, May 11, 2021 at 4:01 PM Jatinder Kumar Sharma <
sharma.jatinder@religare.com> wrote:
>
> Hi Moosa,
... |
Paternity leave request | Hi, Attachment not visible on Paternity leave request of Pushpendra Singh ( C134446) | patch | Product | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Esha Patil Padwal, As reported query says, attachment in the leave request form is not visible in the approval... |
Fwd: URGENT: Issue in filling Apr' 2021 Mediclaim Insurance Nomination *** | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
The below mentioned associate have updated his wife name in the system. But
the details is not reflecting in the Nomination scheme page.
Ki... | Data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, As discussed over call, the Employee - 21V (Suraj Ravindranath Patra ) updated his wife name in the system. But the details is not reflecting in the Nomination scheme page. We will check and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Lev... |
self Appraisal rejected by S2 | The
PMS for FY 2020-21 has been rejected of Abhishek Agrawal (P0602) by S+2. However unable to change the same.
As per the HRMS the details mentioned is as follows: This
self-appraisal form has been approved. To check your S+1 and S+2 Ratings and
Remarks Please refer Self-Appraisal (Mid Year/Annual Report) into R... | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We understand that the PMS for FY 2020-21 has been rejected of Abhishek Agrawal (P0602) by ... |
request to make 2 field travel claims to unapproved status | Request to make the below transaction ref no field travel claims to unapproved status to rectify the end user mistake FLD_TEXP_403644 FLD_TEXP_403645 | Removed two transaction of travel field | Customization | Data Correction | null | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Chittibabu M, As discussed over the call, since the employees have raised the transaction mistakenly you wanted us to remov... |
Error while Hire New Employee | Dear Team We have added one new employee but due to some reason before approval Pull Back Employee , now again we are process for Hiring of Employee , PAN available error showing , please resolve it , Attached screen short for reference | Clarification | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mihir Adeshara, As reported query says, alert message on the employee creation page, hence we will get connect from our end and check the same and ... |
FW: Offer letter/ Appointment Letter | Dear Team,
Enclosed Offer letter & Appointment letter here with as Annexure page is
showing in correct.
. Minimum Wages is mentioned
. CTC PF Flag
. TFC (Need to change as Cost to the company)
. Leave encashment
. Proper Format
Kindly do the... | Clarification Provided | Product | Patch Deployment | null | Employee Information | null | null | null | Closed | Hi Anoopsingh, We understand that the Offer letter & Appointment letter here with as Annexure page is showing in correct. · Minimum Wages is mentioned · CTC PF Flag · TFC (Need to change as Cost to the company) · Leave encashment · Proper Format Please provide us som... |
goal description is not visible in Self appraisal form | Hi, The Goal description is not visible in Employee self appraisal form. Please do the needful. best regards, Pinkiiy Raval | since goals are changed after intiatiaon. to get the proper goals to employees we have e reintiatied the goals | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Vaishali Raut, We have taken session adn working on this query.we will check the details and update you the status., Hi... |
Failed absent scheduler for past date | Hi, team! May I know what happened upon running the absent scheduler for past date? Please advise. | date format provided | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please pass the Scheduler Parameter: as below provided. IT got success now in UAT.... |
FW: PT REPORT | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Why Following three employees of Maharashtra state PT deducted Rs.300/- ?
707
900824
Vineet Singh Singh
AGRA
18800.00
300.00
0.00
300.00
708
... | provided the clarification and suggested to change the PT formula | Product | Clarification | null | Tax | null | null | null | Closed | Hi Yatin, We will check the reported PT deduction case and update the status to you., Hi Yatin, The reported 3 employees belong to the 'Maharashtra' PT location and their pay group is Kassar staff. Due to the incorrect PT location formula (same MAH2 slabs declared for both the Maharashtra PT locations), the 300... |
Approver is not able to act for approving | Hello, Approver is not able to act for approving the Petty cash expense_ Reimbursement Form Error is occurred as show below. | done the correction. | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jagadish, We will initiate the session and check on the above-reported concern please provide us a timeline., H... |
RE: WEEKLY OFF NOT SHOW IN HIRS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls. check his weekly off not showing (09/05/2021) as below screen
Regards
Yatin
9924663883
YATINKUMAR JAYANTIBHAI PAREKH
Somany Ceramics Limi... | provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | null |
Fw: Clock in Clock Out Status - Can view managers as direct reportees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
Operations Manager, Renelle Gamo - 0100001427 can see indirect reportees even if she just clicked the "Direct Reportees" in Clock... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi TAMMY JIMENEZ, Please ask the employee to validate now. We have changed the configuration "FUNCTIONAL_REPORTEES_IN_SUMMARY" in Adrenalin Configuration Editor form. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
Cannot view report - Employee Basic Info test Report | Hi, employee named - Francis Froilan Lopez with Employee Number - 0300030141. Cannot view the report - Employee Basic Info test Report. He should have access to this similar to other employees with same level. Employees of the same level and function was able to generate report except for him. Please see attached file ... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi TAMMY JIMENEZ, We have tried from our end, Report is working from his login. Please validate the same. ... |
Goal Reset | Please re-set goal of below mentioned employee :
Mr. Naveen -15439
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image48f1ae.JPG@73e0ec8b.4aa3e451]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, B... | we have re-set the below-reported employee goals. | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Shreya, As per your request, we have re-set the below-reported employee goals. Request you to check and evert for any further clarifications. Regards, Srujana.M, Thanks
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:image99acbe.JPG... |
Scheduler Run Issue. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
This is to inform you that, 1st May & 2nd May 21 employee attendance showing absent.
Please check whether it is scheduler run issue or so... | Executed schedulers from backend | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Dear Nilesh,
Last 2-3 times also when the same was reported, we found that your IT had shut down & restarted server (Possibly for maintenance activity). And the same was informed to you.
We will check this time as well and confirm on the same again.
@Wasim,
Please connect with Nilesh for Server access and con... |
Not receiving attendance reminder emails | Hello team, Attendance reminder emails are not being triggered to employees. Please check and confirm. Thanks, Varun | Provided the clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and found that the attendance reminder is triggering properly.... |
Past employment details to be cleared | Hi team, Request you to clear Past employment details for AQ020920 ^ Shaik Huzair Thanks, Ansu Singh | data correction | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi team, Also On boarding step error for AQ020964 Gopinath Digambar Kankal 1.Under
Past employment details... |
Attendance of employee E34-488-1 | Hi, team! Can you please check why does the attendance (using biometrics) of employee E34-488-1 doesn't reflect in the attendance calendar? Also, I've notice that there is no TimeLogDeviceID in the employee movement I have entered '999' as TimeLogDeviceID and save the settings but when I check the e... | Clarifications Provided | Product | Service Request | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13166, Hi Zigmort Jelaver Ragudo, 1). As per checking, the employee's attendance type is defined as Security Ca... |
Confirm process could not be completed for Apr-2021 | Confirm process could not be completed for Apr-2021. While trying system showed some message. There is no record for confirm process in Show all process form and May wage period is showing in confirm process. Please check | confirm process is not completed but wage period is changes so data correction have done to make. data as confirmd | Product | Data Correction | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jery Jose P, As per the query , W ehav eunderstood that Confirm process is not done completely but wage pe... |
FW: Adrenalin Mobile Application Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Mobile issue is not getting resolved yet. Employees are getting invalid user name or password error.
Regards
Nidhi Shah
Human Resources... | Code changed | Product | Configuration | null | null | null | null | null | Closed | Dear Nidhi,
Yesterday morning we have this issue post deployed latest patches. Immediately we have rectified Yesterday itself.
Please ask the employee now. We have tried your login through mobile which is working fine.
Please ask the employee to check once again. If the same issue came then ask him to change h... |
Pay Group | Dear Team, I'm the midst of creating new employee. But somehow the pay group for Celcopon is doesn't appear. Kindly assist on this matter at soonest of time. Thanks, Liyana | Clarofocation | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nur Liyana Binti Fadzilah @ Haris, Pay group will get load based on mapping in "Compensation Template" form. ... |
Back end Scheduler for employees E34-154-01 and E34-488-1 | Hi, team! I'd like to request for another back end scheduler run for the following employees: 1. E34-154-01 - run scheduler from April 1 - 30 2. E34-488-1 - can we run the scheduler from April 1 - 30? She has filed AR on April 5-7, 13 and 17. Will this be an issue? | Scheduler Executed | Product | Service Request | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13037, Hi Zigmort Jelaver Ragudo, As mentioned, we have executed the scheduler for the employee's on the given ... |
Need to be change remarks in clearance | Kindly go
through attached clearance form and change column No. 11 Payroll
clearance “PL Encash able 33 days payable and salary advance recovery
INR37611/-“ | Data correction | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As per the request, we will check and update the clearance form and change column No. 11 Payr... |
Custom Validation for WL leave type | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
We need to put a logic where employees shouldn't be able to apply for wellness leave before May 01, 2021 and shouldn't be able to apply post 31st A... | LMS Custom Validation | Product | Service Request | null | Customization | null | null | null | Closed | Hi Rishi Ranka, Noted on your query,we will connect post lunch to check on custom validation for Wellness Leave type and proceed further. Regards Wasim, Hi Rishi Ranka, Please connect on below link to proceed further on the reported query. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZj... |
Employee movement | Dear Madam, EMID: 26439 is seen as movement already intiated and pending for approval. but the same is no ware pending please do the needful. Regards, Sowmya | duplicate records have been created in transfer. Hence you are unable to view the transaction pending approval. | Product | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, duplicate records... |
Unable to submit goal setting | Hello team, Emp.Id's from 2097 are eligible for goal setting but the system is throwing an error as goal setting is not been initiated. Thanks, Varun | Initiated the goals | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and initiated the goal-setting from our end. Please inform the em... |
Registration Key has been full | Dear Team, Kindly check, showing a alert of Registration Key has been full. | mobile license check with account manager | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on our discussion, While login the mobile application all the users are getting the al... |
Wrong meal calculation and salary days paid wrong | Please check F&F calculation of 510595. 1. Meal card is calculated correct in earning side but in deduction it is showing wrong. 2. Salary days paid in F&F should be 16 as 16 days paid but it is showing 15. 3. PT is not deducted. 4. Need to remove -3 notice days recovery. Kindly help to resolve above queries. | Clarification provided for the settlement employee | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, We are working on the given points for the given settlement employee. We... |
Salary days paid in F&F showing wrong | Salary days paid in F&F showing wrong for 511307. It is showing 15 it should be 16 as 16 days are reversed for March. It is appearing correctly in arrear days in full and final report 1499 but salary days paid in F&F is showing wrong in report. Kindly check and resolve the same. Same issue was faced while processing A... | Vinesh will take care | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, From the above description, we understood that Salary day wrong for the given... |
Ticket | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team,
Employee tried to update his current address in Empower portal but got Internal System Error.
Please help resolve this.
Regards,
Ritu Sharma
****... | no record in history table. two records in module queue table. | Product | Data Correction | null | My Information | null | null | null | Closed | Hi Ritu Sharma, Based on the mail, we understand that the employee is facing internal system error. we will check the data and will update you on this. Thanks, Sumithra., [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know ... |
Re: Independent Settlement expense claim of Dhandayuthapani Sridharan(B3U) has been sent for Approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Associate is not able to reassign his reportees .
Kindly confirm.
N44 Siddharth Yedur
Thanks
Balaji.Damodaran | Human ... | Reassign Reportees | Product | Service Request | Claims & Reimbursement | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We understand that the Associate is not able to reassign his reportees . N44 Siddharth Yedur We will chcck and update you. Thanks & Regards, Iswarya.S Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | C... |
Self Appraisal to be reverted | Hi Team, Self appraisal is submitted for these three employees by the functional manager, the same needs to be updated, Please have them reflecting under forms pending for approval at their functional Manager CKARH1839 Chenna Reddy Patlolla
50045 Marimuthu S
MM017963 Sheshi Reddy Esireddy Thanks, Ansu ... | workflow transaction movement | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12995, Hi Ansu Singh, As requested, we are moved the mentioned employees form to his functional manager level a... |
FW: Bank Details submitted by Shivangi Karnwal is pending for your approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please look into the below error.
Thanks & Regards,
Rishi Ranka
Director – Talent
"Bay99 – A WPP Campus" "The Orb, 7th Floor, JW Marri... | Double Submit | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Rishi Ranka, Noted on your query,we will connect post lunch to check on the below reported concern and close the same. Regards Wasim, Hi Rishi Ranka, With reference to our discussion and as showcased,Bank Details of Shivangi has been now approved and the same is reflecting in Bank details form as approved. ... |
Not able to add an HR member in the User Group Mapping | Hi, We are not able to map an new HR member in few Groups in User group mapping. As suggested i have added the employee in Manager role player and then in user group mapping. But failed to add in few because of which he did not get access to work on assignments like Settlements, Data Upload, Employee Deactivation e... | ll the self users has been added in the Admin Group because for that group, employee after on-boarding check has been enabled in the User Group Master. | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Pavithra D R, Please join the below session link. https://fast... |
Form 16 Upload | Kind Attention : Mr. Amudhan Request your support for Uploading Form 16 for the Year 2019-20 (Assessment Year 2020-21) As discussed We will be sending the files seperately by Mail | Done the upload | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We have checked and done the upload from our end. Let us know if you have any concerns. ... |
Error in Tax Declaration for staffid 16149 | We are getting error for user 16149 while opening tax declaration form; | Clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vicky Shah, We understand that the are getting error for user 16149 while opening tax declaration form. Pl... |
Record Resignation Workflow need to set | Dear Team, Please help me to set Record Resignation Workflow. | Workflow configured | Product | Configuration | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/discussions, Hi Madhukara H S, Please provide us sometimes, we will schedule the session for the reported employees and then work on the resignation workflow con... |
FW: Not Receiving Email and mobile pIn | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Please see attached
From: Leyen Ermita
Sent: Tuesday, 11 May 2021 10:31 AM
To: McD HCMS <mcd.hcms@ph.mcd.com>
Subject:
Good morning.
This is L... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi McD HCMS, Please check in mail viewer form, whether Mail got triggered on Mobile registration date. If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and... |
Self-appraisal is pending in iHRIS | Dear Team,
Issue: Self-appraisal is pending for below employees. Kindly help ASAP.
87159
89581
79821
85870
86711
45007
77809
90189
86289
36828
88870
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limi... | Data correction | Customization | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi shishira, We have shared the connection with Mr. Sandeep Sir, we will check and discuss with him and update you for the below employees self Appraisal pending. Join Zoom Meeting https://us02web.zoom.us/j/86110014643?pwd=TkZZTzY4OHE2UWsrUFlHZGZxNDk2UT09 Meeting ID: 861 1001 4643 Passcode: 1i97zb Thanks &... |
FW: Mobile Pin and Email PIN - email not being recieved | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin team,
I have been receiving complaints on this. Kindly check please.
Please check on this
From: McD HCMS
Sent: Wednesday, 12 May ... | Clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Joan del Mundo Manalo, Mail has been sent to the employee 0300067364 and the Email id sent is JESSICA.ERQUEZA@MCD.COM.PH and the time sent is on 2021-05-11 15:42:48.713. Note: If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT tea... |
RE: follow up email and mobile pin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Friendly,
I have checked you email address in the system and it is correct. I will raise this issue to Adrenalin. For the meantime please see your ... | Clarification | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi McD HCMS, If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940... |
RE: 755 New Sm Bacoor (Cant received notification for approval) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Mam Maria,
I have checked the mail viewer and it was approved. I will check with Adrenalin why you are not receiving your email.
[cid:image004.pn... | Clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi McD HCMS, If mail status is "SENT" in mail viewer, which means Adrenalin have sent to your MAIL server. Please check with your IT team, weather mail got sent from your Mail server to respective mail ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.99400... |
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