subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
As one emp record remove | There is an employee
Poonam (12110) she is not with when we migrating from BDA to BDE, we missed her name to remove
from the list. | Done the changes | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, Requesting you to connect the below link. https://fastsupport.gotoassist.com/397440014, H... |
Hiring Type changes ZP2 Shalini Upendran | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the hiring type to Lateral for the below mentioned
associate.
ZP2 Shalini Upendran
Thanks
Balaji.Da... | we have updated the below-reported employee hiring type. | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have updated the below-reported employee hiring type. Please check and revert for any further clarifications. Regards, Srujana Mittapalli |
Competencies has not uploaded | P1282 ^ Sameer Anand | competencies uploaded | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?page=1, Dear Team, With reference to employee P1282, we will do the required competencies upload and share t... |
Performance Alignment - KRA | Hi, I would like to ask if the Performance Alignment - KRA module is completely deployed in our UAT Server (http://10.63.1.146/)? Regards, Jam | Deployed | Product | Configuration | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jamaica Maas, We will check the necessary details from our end and will update you the status., Hi Jamaica ... |
Goals for ITO | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
ITO department staff are not to be part of appraisal or goal setting, this has been already an existing configuration however I see som... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Goal Management | null | null | null | Closed | null |
Attendance register | Please rerun scheduler for Attendance register covering May 1-15, 2021. Thank you. | Backend Activity | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, We have executed the scheduler as requested. Thanks and... |
Workers Leave Calculation differ while processing Full & Final Settlement | Dear Concern, Please note that while processing Full & Final Settlement of Any Worker system wrongly calculate amount of Leave Encashment for Settlement than actual payable amount. Kindly do the needful. | Leave encashment denominator changed using "Pay group Additional info" | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, From the above description, we understood that the Leave Encashment calculated wrongly. We wi... |
Fresh Desk Access of Jamaica Maas | I would like to request for Jamaica Maas (jamaica.maas@primergrp.com) be given access to all tickets in Primer Group's fresh desk account. | Clarification | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, Needful done as per request. Please check & confirm. Regards, Priyadharshini. K | A... |
Lop reversal | Dear Team, As per request, We have Lop reversal the reported employee from our end, Kindly check from your end and share feedback. 12276 3822 | Lop reversal | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-20 07:42:55 UTC |
goal setting has to be clear | Shobhit shahay | clean up requisition | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We will do the goal setting clean up process for this employee and update you. T... |
REMOVE HOLIDAYS | Due to lockdown in TN, we had marked holidays in our HOliday Calendar "Chennai Office" & "Chembarambakkam" from 10th May till 18th May 2021. However, we had subsequently obtained permission from Govt to operate our factory and hence we had removed our holidays and our people are working. Hence, please run the scheduler... | Done the correction. | Product | Data Correction | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/705782063, Hi KARTHIKEYAN. K,... |
Required Welcome mail | Dear Concern, We required welcome mail of below mentioned employee.
I500133
Upendra Shri Chandrabali
Prajapati His Date of joining 13th Nov 2017 we tried getting it from mail viewer but,"No records to display"error shows. | Mail table archived,have requested customer to restore the DB | Product | Clarification | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, Please connect on below Link to check on the mail triggered. https://us02web.zoom.us/... |
Extra Field in Leavers Report | Hi, We need more information in the Leavers report, which can capture the reason for Waive off. let me know if any clarifications needed. Thanks Karthik | column added in backend | Product | Service Request | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13365, Hi Karthik Sivakumar, We are unable to add a column in the Leavers report but we have added the column "... |
FW: TRANS LIST FOR COMPETENCY ONLY | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please deactivate goal setting for the employees in the attached list and put them on Competencies.
Thanks,
Kritika
[cid:i... | Clarification | Product | Service Request | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravan,
Please also deactivate Nixon Antony (employee#3899) in the KPIs as he is already resigned.
His LWD was May 6.
Regards,
[cid:im... |
Test run only | Test run only | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lorievy Joy Macaya, We have received your Ticket, please continue to raise ticket in Fresh Desk. Thanks... |
PAYROLL Salary Register Taxable Income computation | We uploaded taxable income using the component Oth_TaxErn (this is an earnings component) this cut off for 2 MONTHLY wage employees. In the Salary Register, Income Tax (IT) is computing correctly and is considering the Oth_TaxErn in the IT computation but the Total Taxable income reflecting in the Salary register ... | Clarifications provided | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sharon Ang, We are working this concern as a priority now, we will update the same once the issue has been... |
Notice period waive off in settlement | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
We had processed settlement of 890070 - SACHIN PHADKE in system with notice period recovery.
Please waive off the notice period from backe... | notice period days changed | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Sonali, As per request, We will change the waive off the recover days and confirm from our end Thanks and Regards Vijayakumar k, Hi Sonali, For the below concern, we have waived off the notice period days of the reported employee from our end, Kindly check from your end and share feedback. ... |
RE: PL encashment reversal | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sumithra,
As discussed, we have stopped PL encashment w.e.f. 01-May-2021 hence, we have to reverse PL encashment units for below employees through b... | deleted encashment records and updated the leave balance | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Shweta Ghule Shankarrao, As discussed we will reverse the leave encashment of these employees. Please ensure that this will not be a repeating action. you have removed the leave encashment form access from self group. Thanks, Sumithra, Hi Shweta Ghule Shankarrao, The leave reversal is done. Please check and... |
FW: Query - Leave request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
The configuration for Quarantine leave needs to be such that including weekends and the holidays it should calculate 14 days. Request you to gu... | Modified the configuration | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nidhi Shah, As discussed, We have modified the leave configuration of QL as to consider the Holiday and Weeklyoff . Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Insert TP3 Information | Dear Team, May I know where to insert the TP3 information. This is for the calculation of Tax. Attached form where the information of TP3 will need to be inserted into payroll to calculate a more accurate tax. Thank you | Clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, There is no such form, can you try "Malaysia Tax Declaration" form or please check any component ... |
FW: Issues in registering Attendance in Adrenaline | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravana,
Good day!
Please find below trail mail and help to rectify the issue.
Regards,
[cid:image001.png@01D74D5C.C9A73EF0]<http://www.... | clarification | Product | Clarification | Attendance Management | Absence | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please be informed that the issue is not for my adrenalin account. It is for Ranjan Chakarborty. Emp : 5152
Regards,
[cid:image01... |
RE: Leave encashment report 1501 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
In leave encashment report 1501 balance is reflecting as negative for below highlighted employees. However; when you check the leave balance report 1... | null | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We will check both the reports from our end and will update you the status. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, Please refer the following screenshot. The report is reflecting fine. Please let us know your actual concern as you were busy while tried reaching you. Als... |
Form 16 of F,.Y. 2020-21 | Dear Team,
We downloaded Form 16 Part A and B in from Traces.
Please help on how it will be uploaded in software , so that employee will be able to download their forms.
Dhanashree Sawant.
Functional Manager I Principal Officer
F& A Dept.
[Description: GSLogo]
Kanjurmarg(E),Mumbai, India
*: +022 4138 5000... | Clarification provided | Product | Service Request | null | Payroll Management | null | null | null | Closed | Hi Dhanashree Sawant, Please store the files in the RDP 10.50.224.23 Server IP and share the path. Once stored please let us know based on that we will upload the same. Regards Prakash, Hi Dhanashree Sawant, As discussed once files are ready then please raise a new ticket until we will close this ticket. ... |
Invalid LWOPs | Hi, We encountered many employees with Invalid LWOP deduction this payroll. Kindly inform us what's the possible cause of this. Sending you the initial excel file with names and employee numbers of those who had invalid LWOP as of the moment. Others are to follow (if any). Thanks. | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Doreen Quino, Employee 19-6333,19-6343 1 day LOP was captured for 30-APR-2021. Cut Off days:10 days.... |
FW: KPI | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Bhaskar,
This is an instance wherein I just spoke with head of a business and he is certain that he had put the numbers in the target however when... | clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Dear Amit,
Please find below the mail screenshot which was sent to the approver when employee has submitted the Goal setting. Employee has not filled in the target value.
[cid:image002.jpg@01D74D88.087734C0]
Do let me know in case of any further clarification required.
Regards,
Arun.V – Assistant Manager
... |
Rating Survey | Hi Team, why the rating survey redirection to the ticket page is taking long? | Freshdesk | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13461, Hi, I am referring to this ticketing system, not the Adrenalin system. Thanks, Beth, Hi Lilibeth P... |
New workflow created | Dear Harsha, 1) As per request, We have created the New workflow and set one level for approval in the Family details form. 2) After then you have said upload column to make mandatory, In standard product, we will change upload column mandatory in family details form simultaneously is reflect on an employee ... | The new workflow created in the Family details form | Product | Service Request | null | Workflow | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-20 05:28:11 UTC |
RE: as discussed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Arun,
Nidheesh/Bhaskar had demonstrated some readymade dashboards (not excel downloads) in Max..where can I find them? When I click on team dashbo... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Goal Management | null | null | null | Closed | Dear Amit,
Let me check with them and get back.
Regards,
Arun.V – Assistant Manager
M:+919841614552
W: www.myadrenalin.com<http://www.myadrenalin.com/>
CSP : https://csp.myadrenalin.com/newcsp
[cid:image001.jpg@01D5F879.B99F6520]
|
FW: Goal setting activated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Adrenaline team,
Please see the below feedback. The issue is not resolved yet.
Kindly need your prompt action on the same.
Thanks,
Kritik... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Kritika,
We have mapped the below employee position into KPI now. Kindly check and let us know for any clarification. ?
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park ... |
Shift Roster | Please rerun shift roster of the following employee covering May 1-15, 2021:
21050201
21050202
Thank you. | Backend activity | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13602, Hi Racquel A. Reyes, As requested we have executed the scheduler. ... |
Attendance Register | Please rerun attendance register including absences and undertime covering May1-15, 2021. Thank you. | Backend activity | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/87.0.4280.163 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, As requested we have executed the scheduler. Thank... |
Attendance not syncing from starlink to adrenalin. | Though employee is punching his attendance daily but on calendar it is not reflecting , in starlink attendance software punch in -out available. Please check the issue . sample employee ID: 11560 ^ Devender Kumar Yadav | suggested to roast the shift | Customization | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, From the above description, we understood that the attendance data not syncing to adrenalin. ... |
FW: Interface approvals | Dear Srujana,
Further to the below mail, could you please check on this and rectify the same.
Regards,
Nainesh
From: Abbas Sethwala <abbass@efl.global>
Sent: 18 May 2021 16:08
To: Nainesh G Shah <naineshg@efl.global>
Subject: Interface approvals
Dear Nainesh,
Could you please look into the below - sh... | due to multiple submissions duplicate transactions have been created. We have removed those records. | Product | Data Correction | null | Performance Management | null | null | null | Closed | Hi Nainesh, We have checked, due to multiple submissions duplicate transactions have been created. We have removed those records. Also, we have checked 18 Employees' self-appraisal has been approved. Regards, Srujana.M |
Annexure 2 Report | Dear Srujana,
We are unable to spool the Annexure 2 under HMS.
Please check and revert at the earliest.
[cid:image001.png@01D74D5E.14C86160]
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image422902.JPG@00890955.41bc3e64]... | ETDS process steps. | Product | Clarification | null | eTDS | null | null | null | Closed | Hi Pradeepa C T, Please find below the eTDS process steps for your reference. 1. Set ETDS_START_DATE & ETDS_END_DATE as '01 APR 2020' and '31 MAR 2021' in "Payroll global parameter". 2. Master details like Company name, TAN, PAN, Address, etc in "Payroll: Etds / Deductor Information" as a one-time activity. ... |
Confirmatoin error | Hi, Unable to confirm below employees as it is not reflecting in reporting manager and HR forms pending.
28505
Annie Mary Sathyan
Geetha Philip(00167)
28512
Priya G S
Geetha Philip(00167)
28502
An... | As we checked,the Employee status of the mentioned employees are "I (Intern)". Hence the employees are not reflecting in the employee confirmation. As discussed please change the status of the employee as "Probationer" and check. | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
Resignation Approval not visible on my page | Dear Team, The below employee resignation is not visible in my page for approval. INCHR2867 Thanks, Durga R | previous level not approved | Customization | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36 Edg/89.0.774.77
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, Please join the below session link. https://fastsupport.gotoassist.com/2688912... |
login 702241 | Dear Sir/ Madam, Priyanka id 702241 has some issue, she is unable to login
password has been reset using forgot password, still unable to login Kindly look into it. Thanks & Best Regards Jagadish.K.C | he mentioned employee entering the wrong password | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002020567\", \"44002020570\", \"44001782155\"]"
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jagadish, As discussed over the call, The mentioned em... |
HCM Prod issue (unable to access) | Hi Support Team, we encountered again an error in our Production Area. Unable to access the HCM. Please see the screenshot. | Application is working fine from our end. | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We can able to access the application from the server. We have attached a screenshot for your ref... |
OT STUCK QUEUE | EMPLOYEE 209318 | For checking of OT queue of employee 209318, supervisor is 201736. | Reprocessed the transaction | Geo Product | Data Correction | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, See attached WF, Hi Lean Edgar L Sibulo, We will connect now and will resolve the queue., Hi Lean Edgar L Sibu... |
Overall rating is not coming in email. | For details please find attached email, | Clarification | Customization | Clarification | Performance Management | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will analyze the concern raised on Overall rating not getting displayed in Emails and updat... |
Add in Car Maintenance Allowance in Celcopon | Dear Team, Please assist to add in Car Maintenance Allowance in the Celcopon company. Please set contribution to statutory same as Merchantrade. And include into our Form EA. Thank you. | Setup | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, We have added component as requested in the Celcopon paygroup. Thanks and Regards, ... |
Need to be change reporting:(Admin/function) as below. | Ser
No
Portfolio
Responsibility
Reporting
1.
Retail - Credit
Jatul Anand
Anshul Bhargava
3.
RMG
Saurabh Suri
Anshul Bhargava
4.
CF Underwriting &... | since unable to update through front end for cyclic reporting | Product | Data Correction | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13590, Hi Surendra Kumar, We require clarity on the query raised below with reference to Reporting changes. We ... |
Competencies has not uploaded | P1212 ^ Himanshu SIngh | competencies uploaded | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will check the respective competencies in Manage template an... |
Competencies has not uploaded | Employee code P1288 ^ Vaibhav Gupta | competencies not available hence uploaded now | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will check the respective competencies in Manage template an... |
Income Tax Configuration need to change | Dear Team , Please change the Income Tax Configuration from New tax regime to Old Tax Regime for below Employee Venkat Ramana Dannaram ( CCH2121 ) | ax Regime Resubmission upload suggested | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Madhukara H S, Kindly provide us sometime, we will schedule the session and update the status
Thanks and regards
Ruman... |
Settings allowing screenshot/screensharing on Mobile App | Hi, is there a settings in Adrenalin "Web app" that we can allow "Mobile app", to use the screenshot or screen sharing (conference call like zoom, viber) , this will really help us to demo and remote support our users | Clarification | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Please confirm which mobile you are checking? Andriod/Iphone. Regards, ... |
COVID-19 Letter Bulk Upload-Head Office | Dear Vijaya, Please find the below path and Upload the COVID19 Letter and category name will be "COVID19" and Type will be "Public". C:\Users\Administrator\Desktop\Sandip Chanda- Arohan\COVID-19 Thanks, Sandip Chanda 8585059226 | Covid 19 letters has been uploaded | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13425, Hi Sandip Chanda, As per your request, we have uploaded the Covid letters in Employee Attachments. ... |
Sanjay Subhashchand Yadav - 26X force deactivation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to deactivate the below mentioned emp id immediately at back
end.
Please deactivate the Id at the back end and also ensu... | deleted based on requisition | Product | Data Correction | null | Employee Information | null | null | null | Closed | Dear Balaji, As discussed over the call, it is not recommended to remove employee data, however post requisition we have removed the employee data from Intellect Database in HRMS and Payroll Employee Master data. Please verify and let us know. Thanks and Regards, Dhivya . V, Hi Dhivya
thanks f... |
Unable to See Shift detials after uplaoding the shift roster | Hi Rumana, i have uploaded the shift roaster for the month of May'21 for Ankita Agarwal (0921 - emp ID) for the below mentioned dates multiple time (Successfully uploaded status). 6th & 7th May 2021 - Regularization & OT Due to this reason the employee is unable to regularize the attendance and apply OT. ... | shift already roasted | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12407, Hi Judaea Vanbuerle, As per the reported query we understood shift is not reflecting. We will check and update the status
... |
RE: URL has been removed in Axis LIVE Environment | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Praveena,
As discussed, the link is removed in on live as well. But I am not able to add new participants in the live survey.
I have shared a video... | Not applicable to add all employees post live | Product | Clarification | null | Job Data | null | null | null | Closed | Hi Nidhi Shah, We will check and update you on the URL to be removed on the survey creation. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As per our analysis, Adding all employees to the survey is not applicable post survey went on Live. Before making the survey to Live the employ... |
Sick leave not credited to Urja More-14797 | Hi, Urja More has joined us on 11th Feb 2021, but sick leave is not been credited to her account. Please resolve the same. Regards Moonmoon | Configuration changes need to be done by customer | Product | Configuration | Attendance Management | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Moonmoon Mukherjee, We can understand that the respective employee unable to view sick leave balance in their ... |
FW: Error in Goal Setting upload | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Below two employees are not able to submit their goal setting page as per attached mails received for error displayed as "Weightage must b... | Changed DOJ eligibility and executed scheduler via backend | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Pallavi, It seems you are on another call, request you to please call me back once available to provide remote session for the reported query. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Pallavi, As showcased, the... |
Issues with Customized Reports | Hi,
For below employees, the email id is populated differently in Employee Detail 1 Report and Employee Detail 2 report. Please look into. Correct data is in Employee Detail 2 report
Employee Id
Employee Name
Employee Detail 1 report
Employee detail 2 report
C57038
Himadri Chatterjee
himadri@iiflinc.com
hi... | Data correction | Product | Data Correction | null | Setup HRMS | null | null | null | Closed | Hi Esha Patil Padwal, As reported query says, mail id shows incorrect in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Esha Patil Padwal, During analysis, we observed that email id... |
Confirmation Appraisal | Dear Judi, Kindly transfer Confirmation appraisal of NBHC05593 - KEERTHANA S KANDE to NBHC01882 - Vishal Mishra s queue . Regards, Supulaxmi Konar Hr-Operation | Clarification. | Product | Clarification | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will transfer below confirmation appraisal and update you on the status shor... |
self appraisal not submitted by Gaurav Singh (P1213) | Gaurav Singh (P1213) Not able to submit self appraisal. Self appraisal: Error "please select rating in goals" "please select rating in competencies" | rating not provided | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13539, Hi Pratap Singh, As discussed over the call, the ratings is currently blank in the Self Appraisal form f... |
UAT update | Hi, UAT database is restored please support to connect the application to the configurations. | Done the changes. | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandesh, As discussed, Please connect to the below link. https://fastsupport.gotoassist.com/... |
PMS GOAL SETTING STATUS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pslc check this report.
PMS GOAL SETTING STATUS
[image: image.png]
--
Thanks & Regards,
*Jatinder Kumar Sharma*
*Deputy Manager - Hum... | clarification | Product | Clarification | null | Performance Management | null | null | null | Closed | Hi Jatinder Kumar Sharma, We will check on the reported form and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Jatinder Kumar Sharma, As discussed, we have analyzed and observed that the reported form is already inactivated/removed post the up gradation, only form name is reflecting in the... |
Error while submitting final status in recruitment | Recruiter Abhishek Ram Vacancy code 2021313 | size exceeded the limit, updated in web config | Product | Data Correction | null | Offer Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, This requires urgent please get it checked., Hi Surendra Kumar, We will check on the reported query and update... |
Unable to upload CTC | Dear Judhi, Unable to upload CTC of following employee , error is coming as inactive employee but they are active employee and they are new joinee , this problem we facing every month , Kindly resolve.
NBHC06307
NBHC06312
NBHC06314
NBHC06315
NBHC06324
NBHC06327 ... | Clarification. | Product | Clarification | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We understand that you are unable to upload CTC for below employees as it shows... |
Contact details update issue(111297-Twarit Basant) - Internal System Error | Dear Gowtham
Pls resolve below error while getting updating contact details for 111297-Twarit Basant.
[cid:image001.png@01D74E6A.28978EC0]
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB 1502 & SB 1501, 15th floor,
Empire Tower, ... | Duplicate deletion in contact details history table | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Vinay, Please join the below Zoom link to look into the reported concern, https://us02web.zoom.us/j/88300754910?pwd=Z3hoUFlnaGw3N0JvWFI2YmM2SFZNZz09 Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Vinay, As conf... |
Wrongly S2 approve the appraisal for P2617 | Incorrect S+2 submitted by approver Abhinav Misra for employee Priyanka Kukreja. Emp. ID P2617. This needs to be re-assigned on S2 Abhinav Misra (P1399) tray for again for correction. | rolled back to saved status | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13510, Hi Pratap Singh, As discussed over the call, please let us know whether we can rollback the Self Apprai... |
Competencies are duplicate | P0465 ^ Shobhit Sahay | competencies removed | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Duplicate competencies are removed, request you to please verify and let us know in case of ... |
Fwd: PREJoining Letter | Hi Balaji,
The below onasite candidate completed the pre joining formalities. But the
details are not reflected in the pre joining validate page nor id creation
page.
Please check and confirm to create the id.
[image: image.png]
Warm Regards,
Peter Wilson | Human Resources | Intellect Design Are... | job request code was unavailable | Customization | Data Correction | null | Employee Information | null | null | null | Closed | Hi Peter Wilson, We have addressed the concern raised on Candidate not reflecting in Employee Creation. Please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V, Hi Dhivya,
The issue has been resolved and created the id. Thanks.
Warm Regards,
Peter Wilson | Human... |
Leave Truncation | Dear Concern, Kindly truncate all
the employee leaves except RH & Comp-off. Yugandhara 9867553818 | Service request | Product | Service Request | Leave Management | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yugandhara Chavan, Noted on your request ,we will connect on Monday first half and truncate the Leaves of th... |
Attendance Regularization Category Deletion | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Team,
Please delete the below two categories for attendance regularization:
Will be on Duty/Official Tour
Will be on Training
Hope there are n... | inactive the attendance regularization category | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vivek Raj, As requested, we have inactive the mentioned regularization category. Henceforth, it is not reflect under 'Attendance Regularization' form. Also we verified that other categories are not allow the future date regularization. If you want to check the same kindly navigate to 'Form Master' and select form n... |
FW: We are With You | Support | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
Employee has by mistake applied for Quarantine leave and it is approved by his manager, however under leave cancel he is not able to see QL to ... | Leave configuration leave cancel days modified | Product | Configuration | Leave Management | Time and Attendance Management | null | null | null | Closed | Hi Nidhi Shah, As checked, the leave cancellation days was 30 hence not showing so we have modified the same to 60 days. Employee can raise the leave cancellation for the leave raised. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
0.5 LOP and 1 day LOP , Attendance Calendar has no LOP | As per the employee Attendance Calendar, She is not having any LOP, but in May 2021 Salary bill 0.5 LOP. Please check and update
Sample Employee Codes
10067 ^ Saranya V S
10086 ^ Sheeba K
50876 ^ Jerin Jacob Paul (One day LOP) INES00384684 JERIN JACOB PAUL 9946210255 | provided the RCA and solution | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, During the check, we found that the bulk AR records to regularized the current pay cycle were up... |
Insert Previous Employment Remuneration | Dear Team, Where do i key in the previous employment Gross Salary, EPF and Tax amount in the system? This is so that your system can add together the previous remuneration and this month's remuneration to calculate this month tax. Thank you. | Clarification | Product | Clarification | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, Can you please check the component in component master form for checking is there any component ... |
Ticket - Training module | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim,
Please reopen training attendance form for - Cable tray accessories and their application Batch 2 dated 12th May 2021.
The training ... | Backend Update | Customization | Data Correction | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Please be informed,this activity to reopen training will take some time as this involves multiple tables to be checked and updated,we would be able to provide a status update after analysing the same,hence we will update by Monday EOD Regards Wasim, Hi Kirti Ghule, Please be informed, we have now... |
Confirmation details updation in HRMS | Update the employment status as "confirmed" and confirmation date of the attached list of employees. Incident INES00384653 VARSHA LEYA MATHEW 9072604064 | Confirmation date and confirmation status update | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will change the reported employee's confirmation details and update the status to you., Hi Rohit ... |
FW: Onboarding formalities on MYHRMS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
The below query is not resolved. This is a re joining employee and while creating employee I had selected that she is a re joining case still i... | data correction | Customization | Data Correction | Employee Creation | Employee Information | null | null | null | Closed | Hi Nidhi Shah, As discussed, we have cleared the Adhaar and PAN number for the old employee ID and now employee can submit the employee details. Please check and confirm. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
FW: Open form - Post Normalisation | Hi,
Pls reopen below forms on priority.
333933
L.Binoy Roy
900605
Gowsigan V
900663
Prashanth R T
900409
Muthanna G M
50206
Prashant Yadav
900102
Solaimalai
900142
Manoj Kumar N
717410
Vijay Kumar S
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, Please open your Anydesk and call us once you are available to provide a remote session for this cleanup request. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, As requested, we have move... |
FTC employees Self clearance reflecting in Final Closer | Dear Team, even though we have done inactive for self clearance of FTC employee , it was reflecting in Final closer :
NBHC06187
NBHC06198
NBHC06218
NBHC06208
NBHC06150
NBHC05720
NBHC06188 ... | Clarification. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We are working on it and update you on the status shortly. Regards, Judhis... |
27th March Shop floor weekly off- Who are in General shift | Dear Sir/Madam, Please request to help on the update of weekly off . Kindly do the needful. Thanks & Best Regard Jagadish.K.C | Done the changes | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Jagadish, We will initiate the session and check on the above-reported concern please provide us a timeline... |
AD Issue | Hello Team, As discussed I have share the Excel for the user not sync and issue in AD | When the employee is deactivated the employee code is appended to email Id. When employee is re initiated the email id is not updated. We I'll check fes ability to customized the email I'd. | Customization | Clarification | null | Customization | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, We will check and update the same. Thanks & Regards, Adrenalin Support 044... |
Attendance Report and Attendance Regularization | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
AR refers to Attendance Regularization right? This employee has 3 approved ARs between April 29 - May 17 but none appears in this Attendance Repo... | Clarifications provided | Product | Clarification | null | Absence | null | null | null | Closed | Hi TAMMY JIMENEZ, Please be informed that, if the employee has an AR and the sign-in and sign-out for the day, system will show as Present and not as AR unless the employee has only AR for the day. The attendance calendar will get updated as Present as well the Attendance Report., Got it. So it means that if the emplo... |
Not able to login on HRIS// MANISH GUSAIN// AFL 1442 | Employee unable to Login into HRIS mobile app getting below error kindly contact to administrator as contact no. Is not updated. | Contact to be updated against the employee | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shabin Velliyathparambil, As discussed, In contact details employee's work mobile number... |
YHRMS Issue |
________________________________________________________________________________
Microsoft Teams meeting
Join on your computer or mobile app
Click here to join the meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YmQ1MGQ5YWEtNWE5NS00YTYxLTgzNTAtNWRmZTllMDAxN2M5%40thread.v2/0?context=%7b%22Tid%22%... | Guided on the same | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vinay Dandeli, As per our session, we have executed the holiday scheduler for past date and leave configuration cancellation days modified. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
YHRMS Issue |
________________________________________________________________________________
Microsoft Teams meeting
Join on your computer or mobile app
Click here to join the meeting<https://teams.microsoft.com/l/meetup-join/19%3ameeting_YmQ1MGQ5YWEtNWE5NS00YTYxLTgzNTAtNWRmZTllMDAxN2M5%40thread.v2/0?context=%7b%22Tid%22%... | guided on the same | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Vinay Dandeli, As per our session, we have executed the holiday scheduler for past date and leave configuration cancellation days modified. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
Employee Creation form issue | Hi Team, My Team member Emp No 1630, is unable to complete employee creation activity please help Thanks Mitrapal R B | provided the clarification. | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mitrapal R B, We will initiate the session and check on the above-reported concern please provide us a timelin... |
RE: CTC Reimbursement Components maping | Dear Mr. Bala,
Waiting for your reply.so the we can confirm the April 21 payroll.
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
www.globecapit... | Configuration changes | Product | Configuration | Claims & Reimbursement | Claims and Reimbursments | null | null | null | Closed | ++Looping Purushothaman
Best Regards,
Balakumaran.v
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Balakumaran.v@myadrenalin.com<mailto:Balakumaran.v@myadrenalin.... |
Absent scheduler not run on May 6. | There had been server restart due to some issue and the absent scheduler did not run on May 06, 2021. Please run the Absent scheduler for May 6, 2021 for all employees. | scheduler not run | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13696, Hi Jery Jose P, We have shared the session link to your IT Team. Once they have connected, we will run th... |
clearance activity of Raj Kumar (P1221). | Kindly get the following remarks captured in the HR Operations clearance activity of Raj Kumar (P1221).
The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.1565/- to be done.”
| updated the remarks | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will update the activity clearance remarks for the mentioned activity with reference to t... |
Competencies has not uploaded | P2585 ^ Priyanka Kumari | competencies uploaded | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us sometime, we will do the needful and update you. Thanks and Rega... |
VPF % | Dear Srujana,
As we discussed, please provide VPF % details form HMS.
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image63a759.JPG@cf19b5b4.40b115f5]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa ... | VPF report | Product | Clarification | null | Pay process | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, you need VPF %for all employees. Please find the attached file and revert for a y further clarifications. Regards, Srujana.M |
FW: Confirmation reminder in approval tab | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Ganapathiraj,
Still it is not resolve, kindly resolve and confirm.
Regards
Samrat Bari
From: Varsha Patil <Varsha... | Data issue | Product | Data Correction | null | Separation Management | null | null | null | Closed | Dear Samrat,
We are analysing on the below reported query. Will share the update on the same at the earliest.
Thanks & Regards,
Ganapathi Raj.K
MN: +91-9944849693 | LL: 044 3024 7425
________________________________
, Hi Samrat Bari, During analysis, we observed that employee confirmation process has... |
Tax Issue | Hi Team, We noticed that in February 2021 tax report extracted
for e-TDS purpose EMP ID 1053 tax deduction is not appearing. Request to check and let us know the reason for the
same. For any further clarification please contact Rajesh - 9108025503 | pay data not available | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mirza Abbas, For the reported query, we need some clarifications from your end. We will schedule the call for ... |
April PER Issues | Hi, We have 3 concerns regarding PER this payroll: 1.) We would like to ask why 04-0167 (MARTINEZ, JEASSEL C.) is included in the PER Entry Form when she forgot to file shift change request last April 12 & 13 (see below CICO) so her DTR is technically not complete:
ID
Name
D... | Change request | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Doreen Quino, We will work on the below concern and share the feedback. Thanks and Regards, Dee... |
submit not available in IT configuration | Submit button is not showing in the Income Tax Configuration form for the employees. Also previous year tax amount is not visible for the employees in Tax declaration form. Please check. | clarification given | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=2&requested_by=0&wf_filter=all, Hi Jery Jose P, Please provide us sometime, we will... |
Unable to access mobile app | Hi, Mobile app does not work. It says "unhandled request". Regards Aishwarya | As we checked, the mobile adrenalin application pool was stopped. Hence the mentioned issue occurred. we have started the mobile Adrenalin application pool. | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aish... |
Manager unable to see forms | Kindly find the screenshot of Manager login 3500,password 123456 for your reference.The below manager is unable to see the forms raised by associate via ckaim requisition 2827. | Form Access | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, Claims form is not accessible by the employee, hence we will get connect... |
Update last working day as 14-05-2021 ( 53642 - Veer Pratap Singh) - Absconding | Update last working day as 14-05-2021 ( 53642 - Veer Pratap Singh) - Absconding Incident INES00384286 8589910556 NITHIN DOMINIC | LWD change | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, For the reported employee 53642, we have changed the last working day to 14-05-2021. Request yo... |
Appointment letter Draft | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please find attached appointment letter (Regular appointment letter format)
Annexure A signature is going in second page which is not loo... | alignment of letter done | Product | Clarification | null | Letter Request | null | null | null | Closed | Hi Monali Raghunath More/NBHC/HR, We will check this format and we will update you on this. Thanks, Sumithra., Hi Monali Raghunath More/NBHC/HR, The alignment is done . Attaching the letter sample for your reference. Please reach me for any assistance. |
Unable to generate clock in clock out status | Hi, Unable to download clock in clock out status report. Regards Aishwarya | As we checked, the Clock in Clock out status report is generating. | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aish... |
Fwd: Exit Clearance Pending - 20 May 2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujuna
Request your help on this
---------- Forwarded message ---------
From: Peter Wilson HR <peter.wilson@intellectdesign.com>
Date: Fri, Ma... | Clarification in final closure process. | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check and update you shortly. Regards, Srujana.M, Hi Balaji Damodaran, As discussed over the call, the below reported employees' final closure has been done. Because employees Reassign vacancy is not done. Please ask the role player to do the Reassign vacancy and do the final ... |
Need to be change remarks in clearance | Kindly get the following remarks captured in the HR Operations clearance
activity of Raj Kumar (P1221) for audit purpose. The clearance head will be “HR Operation” and the remarks
will be “ Medical
Insurance Recovery of Rs.1565/- to be done.” | updation request | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, Please provide us few minutes, we will do the required update on clearance remarks and update ... |
Change in activity owner in clearance | HI Please change
the activity owner of Billing in employee clearance form to Latha B-00363 of ecode 27633. Regarrds Aishwarya | As per your requirement we have updated the Actor as 00363 for the Billing Clearance activity for the mentioned employee (27633 ). | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13687, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Ai... |
Error while doing any transaction | Hi, An error pops up while doing attendanc regularization / applying leave. Atatched screenshot. Regards Aishwarya | As discussed over the call we have been informed the issue is not occurring. | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
Self Appraisal submitted but not reflecting. | Dear Team, Please check for ECN : 84776, self appraisal submitted but yet the form is reflecting. Regards, Chaitali. | no error was reflecting | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rinoy Sebastin, From the below description, we understood that the Self Appraisal has been submitted by the em... |
error show in Employment Data Change - Additional Fields | Dear Team, Kindly check error show in employment Data Change - Additional Fields. Error - -- Transaction is pending for approval. Cannot modify... I already checked every where any approval pending not found | clear the queue entries PIMS_EMP_DATA_CHANGE_T | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern regarding unable to do the employment data change additional fields p... |
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