subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Unable to download document uploaded under quick links | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Unable to download document uploaded under quick links. Getting below error:
[cid:image001.png@01D75095.C2FAE250]
Thanks & Regards,
Shweta Ghule Si... | edited and added file again | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi Shweta Ghule Shankarrao, We will check this from our end and will update you on this. Thanks, Sumithra., Hi Shweta Ghule Shankarrao, As it is confirmed that the file is reflecting after editing in the manage quicklaunch and adding the file, we are updating the ticket status as resolved. Thanks, Sumit... |
RE: Email notifications issues | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Deepan,
Issue again, we are not receiving email notifications since yesterday.
[cid:image003.png@01D75089.1B98CF60]
Regards
Shilpa
From:... | Clarification | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Shilpa Kumar, Is there any changes in SMPT after 21-May-2021, please check with your IT team. Mail which we sending to your Mail server is rejecting. Please share the below Error MSG to your IT team and do the chnages. ERROR MGS: Error - MailBee.SmtpMail.MailBeeSmtpLoginBadCredentialsException: The ... |
FW: ADERNALINDB SIZE MORE THAN 50 GB | Dear Team,
Please do the needful as per trail mail..
Thanks & Regards,
Globe Capital.jpgAnoop Singh
Human Resources
Globe Capital Market Limited
605, Ansal Bhawan, 16 K. G. Marg, Connaught Place,
New Delhi - 110 001|+91-11-30412345 office (Extn.560)
<http://www.globecapital.com> www.glob... | Clarification given on back up | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | Hi Anoopsingh, Please join the below link to check on the Adrenalin DB size in the server https://us02web.zoom.us/j/89430004318?pwd=TFIybFJWT0JYSlNxdnNSeG4xZU1FQT09 Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Anoopsingh, As per our discussion, We are suggesting to take a back up once per t... |
System Error / Adrenalin | Dear Team
Sikar Sales Manager Mr. Ram Bhagat Tanwer unable to confirmation Sales Officer Harish Verma due to internal system error.
Please do the needful . Sikar Sales Manager Mr. Ram Bhagat Tanwer unable to confirmation Sales Officer Harish Verma due to internal system error. Please do the nee... | Configuration modified | Product | Service Request | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13776, Hi Shabin Velliyathparambil, As per our session, we have modified the configuration and cleared the dupli... |
Self Appraisal - Issue ( Sumit) | E.Code: 23544 is unable to do self appraisal, Refer the attached screenshoot Goal setting done | Done the correction | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide us a timel... |
FW: Adrenalin Link | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Pls check why people are facing issues in accessing adrenalin application.
Gyanamayee Swain
HR IT Consultant
[Description: Description... | Clarification | Product | Clarification | null | Security | null | null | null | Closed | Hi Gyanamayee, This is network setting related concern with respect to the user's laptop, and not with the application. It has to be checked by your IT with each user individually to understand what settings were changed in their respective laptops. If there is a problem with the application, it would have affecte... |
Blank attendance | dear Madam, for the below employees 1st May 21 is seen as Absent. where as 1st May 21 is holiday to all the employees. all the employees are shift employees and we have mapped the shift on 30th Apr 21 only. EM ID: 22399 231 26594 4609 548 59581 59607 63838 64941 64946 64949 | Holiday scheduler has been executed | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, As per your request, we have execut... |
Reassign Reportees Issue | Hi, An employee requested to have her approver in the system changed due to internal movements in our organization, please see below details: Employee: WM021819 Current Reporting Manager: WM120219 Change to New Reporting Manager: WM080219 I have proceeded with doing Reassign Reportee under WM120219, movi... | Confirmation needed | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma. Angela Clarisse Agustin, We checked that, the new reportee has been updated for the mentioned employee. We... |
Original date of hiring | We found some issues in original date of hiring. Could you please assist us to resolve the issue. | Done the changes. | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Senthil kumar M S, We will initiate the session and check on the above-reported concern please provide us a ti... |
Competency & KPI Rating required | Dear Concern
Trying to extract the Competency & KPI Rating but not able to.
Kindly support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| As we checked, The GoalCompetencyRatings report is generating fine. As discussed over the call we have been informed that the application is not working in internet explorer. Post clearing the cache,history,cookies the application is working fine in the internet explorer. | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | Hi Shankar Rawat, We will check on the reported query and update you. Regards, Veerapandian R, Hi Shankar Rawat, As we checked, The GoalCompetencyRatings report is generating fine. As discussed over the call we have been informed that the application is not working in internet explorer. Post clearing the cach... |
Error while login HRIS portal in UAT | User getting error Error : Error processing SQL:5 | Addressed by team | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13768, Hi Shabin Velliyathparambil, As discussed, the error has been addressed by our internal team and same has... |
Employment Details | Hi , when we cross checked we were not able to add grade in the additional fields. attached screenshot for reference, call me for clarifications. Thanks Karthik | Configuration changes done in manage position form | Product | Service Request | null | Job Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13774, Hi Karthik Sivakumar, We will check this request and get back to you with a solution. Regards Rag... |
Employee details report - not able to download | Hi, When we cross checked we were not able to download employee details report 663. as the DOJ is not removable. please rectify as soon as possible. Thanks Karthik | rolled back the patch | Customization | Patch Deployment | null | Customization Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, As discussed, we are working on this report. We will check this and get back to you with a solution. Regards Raghu.T, Hi Karthik Sivaku... |
Resignation workflow incorrect | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
One more resignation issue.
808077-Manish Kumar's resignation has been triggered to 891023- Obaidur Khan which is incorrect. Manish belong... | Workflow clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Harsha, As discussed over the call, The Record Resignation workflow is working on condition-based, So the final level mapped on "HOPAYFAC" Role, That the system showing pending on obaidur Bucket, Kindly check from your end and share feedback, Thanks and Regards Vijayakumar k |
Cannot export data into excel directly | Hi, Unable to export data into excel directly. Regards Aishwarya KV | As we checked, the AeS.eReports.PL.dll was not Recent dll. We have updated the AeS.eReports.PL.dll from the patch id : ADL_2009_18136. Now the MIS report can be extracted through Export to excel option in the "View Results in" field.
| Product | Clarification | null | Employee Reports | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will check on the reported query and update you. Regards, Veerapandian R, Hi Aishw... |
Resignation Workflow Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
HI Vijay,
890991 - VISHAL KUMAR' s resignation has been triggered to 890959-Edouard Chevrou which is incorrect. Can you please check the workflow and c... | Workflow clarification | Product | Clarification | null | Workflow | null | null | null | Closed | Hi Harsha, As discussed over the call, We have analyzed the 3rd Level workflow mapped on Function Head, So the system showing pending on Edouard, Kindly check from your end and share feedback. Thanks and Regards Vijayakumar k |
RE: Name list not able to update goal setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Please activate goal setting for the following employees as well as for their positions:
EMP ID
NAME
JOINING DATE
Title
... | Goel enabled | Product | Service Request | Performance Management | Performance Management | null | null | null | Closed | Hi Amit,
The below employees positions has been mapped to KPI. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai – 600130.
E... |
KRA Error in HRMS | The below list of employees are not showing under the KRA list in HRMS. From the below list Yogesh Mody and Soonu Wadewala have been confirmed on date of joining only. The rest are old employees Please rectify the same and confirm EMPCODE HRIS ID Company EMP CLIENTCODE Name 232000 232000 AB ASL/MUM/23... | PMS initiated | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13765, Hi Kiran Sherigar, Please share the connection to check on the initiating the HRMS for the current year. ... |
Employee AFL1312 unable to login into HRIS mobile app | Employee AFL1312 unable to login into HRIS mobile app Kindly check and revert | Mail triggered and employee is able to login | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shabin Velliyathparambil, We will have a connection and check on the mobile app not able to login by the em... |
mail content builder character limit issue | Dear Team, Kindly check, when we edit mail body error show. error :- Mail body HTML content should be greater than 4000 characters. | Enter manually and avoid the extra space
Mail content bulider | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your request, as per the screenshot, when we edit mail body error show. the alert... |
Fwd: Address details to be updated - 90356 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
I am trying to update the address for this employee, however below
highlighted fields are disabled for me to update. pls check.
[image: i... | Form label access for contact details through Form Field Security configuration | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatinder Kumar Sharma, We have analyzed and mapped the SUPERHR FAC role player access for State and Region columns through the FORM FIELD SECURITY for Contact details form. Please check now and share us your feedback. Thanks & Regards, Mohamed Moosa A |
Deletion of uploaded KRA | Kindly delete the KRA uploaded for 156791 - Pramod Sanjay | KRA deletion | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kiran Sherigar, Please share the connection to check and delete the KRA for the mentioned employee from the bac... |
Mobile Application not working | Dear Team, Kindly check mobile application not working. | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
Request Support for Posting LOP | Kind Attention : Mr. Amudhan Request Support for Posting LOP for some employees.. Since this the first time we are using this option.. we require your guidance and support in posting LOP | Provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Praveen Kumar S, We will call you and guide you in updating LOP for the employees. Let us know if you have ... |
Cannot Approve Manage Share Info | Hi!
Requesting kind assistance to check why I cannot proceed to approval of
Manage Share Information. I uploaded a doc in Manage Share Information
and it won't appear maybe due to pending approval but I cannot find
where it is queued. Thank you. | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home
created_by: 2043103599741
time: 2021-05-24 09:50:49 +0800 |
shift master-T.Daya V2 | Dear Team, Kindly please run the attached shift master (both sheets) at the back end as it is backdated and also please run for the OT data too. | Data update | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13368, Hi Micheall Shearah a/p David Raja, As requested we have executed the scheduler. Thanks and R... |
ATTENDANCE | Hi, Its recurring issue, we already experiencing these for last 2 payroll period that the attendance scheduler for every cut off is not closed.. can you fixed this? Attendance from May 6 TO 20,2021 is already closed but attendance calendar still reflects as absent instead of Autodebit Leave or leave without pay... | Reprocessed the SP | Geo Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002202078\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lorievy Joy Macaya, We have re-executed the scheduler, please validate. Scheduler got ... |
Unable to delete | Hi, The employee with emp id ROS1591, needs to change bank details, and I cant make the changes in his profile as it mentions transaction pending for approval. But it was approved long back and there is no more notifications pending. Please delete the bank details currently available in his Account. Regards. | clarification provided | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sabatini Husain, During a check, we have found that the reported employee (ROS1591) bank details already submi... |
Tax | Dear Moosa,
Kindly look in to the same as the employee is claiming that the new Tax
Regime is not opted for current Year. It seems that tax regime which was
applicable in 2021 has been continued in current year. Employee now want to
opt for old tax Regime. Then how we can change it, pls discuss with
Adrenal... | clarification on Tax Regime | Product | Clarification | null | Tax | null | null | null | Closed | Hi Ankush Khanna, For the reported TAX REGIME query, we will check internally and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Ankush Khanna, To enable the TAX REGIME submission for the employee, please do the TAX PROOF RESUBMISSION upload through the DATA UPLOAD , mention Tax Configurati... |
Income Tax | 1.Please check Income Tax calculation of Retainer Paygroup. sample case is attached 2. Check the one-time tax of all employees. one sample case is attached It was told that one time tax and Income tax are fine but it is not so. Please resolve it on immediate basis. | provided the clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, AnyDesk ID: 293 921 636 Db & APP server connected, Hi Amit Bhagat, We will check the reported income tax point a... |
BLR-Health check for parent declaration field is not reflecting | Hi Team, Health check up for Parents declaration field is not reflecting under 80 D under Tax declaration Tab , attached screenshot please check Emp Id : 1477 | "Health Checkup for Parents (5000)" not enabled in the Tax declaration, we have enabled the same. | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Shreyas Shridhar, Based on the below mail we understood that Parents mediclaim 80D not reflected for the give... |
Uploaded Finalized rating not visible in Appraisal record view | Uploaded Finalized rating not visible in Appraisal record view. Clarified to select the respective record and view. | Clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-25 15:12:04 UTC |
Finalized rating upload | Assistance in FInalized rating upload completed and upload successful. | Clarification | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-25 14:58:24 UTC |
SMTP config change | We need to change the domain name of the smtp server. Need to test with other domain and port for smtp and TLS. We have checked the scenario by taking call with IT . We have shared the error message and screenshots in ms teams. Team should verify the error from their end. | RCA has to be provided from IT end of NPCI | Product | Clarification | null | Setup Adrenalin | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-25 14:48:47 UTC |
Self Appraisal issue | Dear Dhivya, Can you check this, ECN 62564 has submitted his appraisal, but not reflecting to approver. Can you check , where is this pending. Regards, Chaitali | no entry in trans table for reviewtype A | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13832, Hi Rinoy Sebastin, As discussed over the call, we will connect and analyze the concern raised on Self Ap... |
FW: D.O.B | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Pls change DOB.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Lim... | Clarification | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | Hi Gyanamayee, As informed over the call, the DOB of an employee can be changed via "Employee Details" form. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gowtham,
Pls check the below issue as I am getting informatio... |
FW: Adrenalin - Login Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
People are getting this error. Pls check.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.... | Clarification | Product | Clarification | null | Manage Employees | null | null | null | Closed | Hi Gyanamayee, As discussed, request you to please understand from the user the exact issue faced by connecting over a remote session and let us know on the same. We will assist you on the same accordingly. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | ... |
FW: change Mgr Hierarchy in Adrenaline | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan-please change the workflow for goal setting for the following staff to 5493-Thamira Neranga Gunaratne Madugodaralalage:
2275
Ajesh ... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Performance Management | Performance Management | null | null | null | Closed | null |
Error while searching employee details. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
I am getting this error while searching for employee details:
[cid:image003.jpg@01D7518A.D1DB35E0]
Regards,
Amit Sangha
[cid:imagef0b440.P... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Hi Amit Sangha, On which form you are getting this error. Adrenalin ME Support |
FW: Goal Setting Approval - System Error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please assist. Issue mentioned in the trail mail below.
Amolika Uplekar
Human Resources
T: (+91) 022 - 23029200 Extn: 9053
... | Review was saved before completing Goal setting | Customization | Data Correction | null | Performance Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, With reference to our discussion, we have now removed the Review saved by the employee and Goal setting 2338 form is now reflecting the submit button. Previous year Goal setting of one employee was reflecting in the count and we have now removed the same. Regards Wasim |
Resigned Employee | Dear Team,
Below mentioned has resigned but both are appearing in April 21 salary
register.
Please do the needful..
EMPLOYEE CODE
EMPLOYEE NAME
DOL
G00640
Ajeet Kakkar
31-07-2018
G00650
Virender Singh Jaiswal
31-07-2018
Thanks & Regards,
Globe Capital.jpgAnoop Si... | pay process status is changed | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Anoopsingh, During our analysis, we found that the pay process status is not changed we have modified that you can process and check for the same Abirami K, Dear Team,
We are trying to confirm process but showing below mentioned error.
Please support..
Thanks & Regards,
G... |
Employee report | We have an existing
report name called employee details report in that there is no blood group
column of the employee. Kindly help us to add the column. | ireport creation | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13806, Hi Senthil kumar M S, As discussed over the call ,In exixting MIS report it is not feasible to add addi... |
Manpower Requisition | Dear Team, As discussed over the call, We have resolved the Manpower Requisition Form error form from our end, Now can you check from your end and share feedback. | Provided the clarification | Product | Clarification | null | Requisition Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-25 12:33:45 UTC |
AHM-Required report of Self Occupied and Rent declaration with PAN details F.Y of 2020-21 | Hello Waseem, Request you to provide below mentioned report from HRMS F.Y of 2020-21 for all employees. - Self Occupied (Home Loan Interest with Name of the lender and Lender's PAN details) - Rent declaration details Please do the needful and urgent. | Landlord and lender details provided | Product | Service Request | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, From the above description, we understood that the Lender and Landlord details required for... |
Employee movement | Dear Madam, EM : 56588 is transferred from Sitamarhi-C to Madhuban on 24 May 21. but still employee is seen in old location only. Regards, Sowmya | We have corrected the below reported employee location and city in spark. | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13911, Hi Sowmya, We have corrected the belo... |
Deletion of Exit Clearance Activity on HRIS for NCDEX employees only | .NO Activity Name Activity Description Employee / Role Based Activity Owner Members 12 NCSS & NCMS NCSS, NCMS (Production & Development) Role NCSS and NCMS Shreekanth Shivram
Please note that this activity needs to be deleted for only NCDEX employees. | Clarification. | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ruchira, We understand that you want to delete below activity for NCDEX employees. We will check and upda... |
FNF Statement | Dear Judhi, As per conversation kindly upload Bulk FNF Statement of Inactive employee.as per their employee code. Attachment is shared in email. Regards, Supulaxmi Konar Hr-Operation | FNF statement uploaded using common upload tool. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We will upload those documents and confirm you on the status. Regards, Jud... |
Issuing Employee Movement Form | After clicking on Effective date in Employee Movement form, the details of the Employee changes automatically. Emp ID- 953 Emp Name- Kavita Jha Effective date- 1st May, 2021 | Backend Update. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ruchira, We will check and update you on the status shortly. Regards, Judhistira.M, Hi Ruchira, ... |
Employee movement | Dear Madam, employee ID: 109571 employee movement is done from Hospet C to Sandur - A. but still employee is seen in old branch please do the needful, Regards, Sowmya | We have corrected the below reported employee location in Spark. | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13856, Hi Sowmya, We have corrected the belo... |
unable to apply SSL | Dear Dhivya, PFA i am unable to apply SSL even though he had the leaves. | synchronized the messages | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, We have taken the connectivity and synchronized the messages in Message Editor. Please try rai... |
Contact Details form error | Hi, Error is coming in Contact Details form of Rashmi Deshpande_9313 as " -- Transaction is pending for approval. Cannot modify..." Please check for other employees too, if any. | Saved via onboarding and checked in contact details form. Cleared from queue | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rashmi Deshpande,
As discussed, we will connect tomorrow over remote session and check on the reported co... |
Emergency Contact Details | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
We had got it updated in last version that employees should be able to fill 2 emergency contact details. However, here it is showing only one e... | Mobile No 2 made visible | Product | Configuration | Employee Creation | Employee Information | null | null | null | Closed | Hi Nidhi Shah, We will check and add the MobileNo2 field in the Emergency Contact details form. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Nidhi Shah, As per the old version, we have enabled the Mobile No 2 dynamic field in the Emergency Contacts form. Please check and confirm Regar... |
FW: Unable to add Goals in Adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan-please initiate goal setting for below team member, he is unable to set goals:
5446 ^ Khazi Mohammad Shafiulla
Regards,
Amit Sangh... | goal enabled | Product | Service Request | Performance Management | Goal Management | null | null | null | Closed | Hi Amit,
Below employee position has been enabled for KPI. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Ema... |
Unable to access adrenalin | I am unable to access the adrenalin due to that our salary processing is going to delay. Please resolve the issue in URGENT basis. | Restart the IIS | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajendra Pant, Connect to the below link and showcase the issue https://fastsupport.gotoassist.com/ Key:5005... |
Joining date change | Dear Concerned, following employee joining date needs to be changed, instead of 1st April-2021
Name
EMPL ID
Status
DOJ
Vinay C Bailappanavar
1445
Active
1-May-21 | Done the correction. | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Srinivasa V, As requested we have checked and changed the Date of joining for the mentioned employee. Ple... |
Request you to unlock my Adrenalin user id 50859 | Request you to unlock my Adrenalin user id 50859 REQ0585217 VINOTH RAJ K 9944977985 | provided the clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We will check the reported employee login details from our end and update the status for you., Hi Ro... |
Move CTC in current table | Dear Team, As per request, We have Moved the CTC of the reported employee from our end, Kindly check from your end and share feedback. Reporting id: 890995 | Move CTC in the current table | Product | Data Correction | null | Salary | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-25 10:27:58 UTC |
Multiple grids are formed in PIMS | Hi Team, Below user has done multiple entires under family details mother’s
record is duplicated 3 times please delete 2 of them.
AQ021059
Gurubharkavi Kannan Thanks, Ansu Singh | Duplicate entries removed | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ansu Singh, Please join the below session to check the same. https://fastsupport.gotoassist.com/496671236... |
XB6 Ramya Thangavel LWD modification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujuna
Request you to change the LWD to 14 May 2021 for the below mentioned
associate and confirm.
XB6 Ramya Thangavel
Thanks
Balaji.... | Last working date has been changed | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, If we will change the below-reproted employee's last working date manually it will impact on shortfall notice period. This calculation will not come automatically. Because we are manually changing the employee's last working date. Request you to check reported employees to have a short fall ... |
Need to be clear gaol setting | Dear Dhivya,
As discussed, kindly clear existing goal sheet for Mr. Shivam Choudhary (P0244) immediately and confirm.
CSP 13899 has been raised.
-----------------------
Thanks & Regards,
Surendra Kumar
Central Support Mgr.-Enterprise Technology(Ops)
6th Floor, Antriksh Bhawan,
22-Kasturba Gandhi Marg, N... | clean up requested | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Hi Surendra Kumar, As requested, the clean up has been done , please execute the scheduler and initiate the process. Thanks and Regards, Dhivya . V, Learning - System and security training
To provide training to organization/ IT Team on referesher, new modules launched People Retention & Engagement
4
... |
Need to be clear goal setting | P0244 ^ Shivam Choudhary | gs clean up done | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As requested, the goal setting has been cleared, as requested, please verify and let us know... |
Loan Rescheduler | Hi. I'm trying to reschedule 14-0624's home improvement loan but I got the below error. Kindly help check "No. of pending installments cannot be greater than the balance no. of installments -1" | Fix deployed earlier | Geo Product | Data Correction | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malou Lingao, We have rectified please check & confirm. Please let us know if still problem persist. Roo... |
Access required | Hello Team, Request you to kindly provide below access to employees. Deactivation and final closure - Nazia - 1091 Leave configuration form access to Jude - 870 | steps given for access | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13896, Hi Nazia Begum, We have already shared the steps to you over the mail for providing form access. Kindly do follow the same from your end.
... |
Urgent - Last work date to be changed on System | Hello Team, We have deactivated one employee who was leaver on 4th May 2021, although we have selected the last date as 4th May 2021, system its reflecting as 3rd May 2021. Request you to kindly check and confirm | LWD Changes | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nazia Begum, As per the reported query we understood that relieving date needs to be changed. We will do the changes and update the status.
... |
1990774 | Dear Team,
Kindly reactivate the below mentioned employee and update separation type as resignation.
Emp ID - 67299
Employee Name - Kamalakar Reddy J
Separation Type - Resignation
Resignation Reason - Resignation
Date Of Resignation - 18-June-2016
Requested Relieving Date - 18-June-2016
Actual Relieving D... | scripts shared | Product | Data Correction | null | Separation Management | null | null | null | Resolved | Dear Shishira,
You cannot reactivate the employee, why was this not checked with me
Regards,
Sandeep Thungaturthy
, Dear Shishira,
Attached the script from dhivya.
Regards
Sandeep
________________________________
, Hi shishira, As discussed, the scripts to update the resignation type has bee... |
FW: urgent | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for Uhood Altoobi.
Thanks,
Kritika
[cid:image13588e.PNG@0c122a9f.46bb6edc]<http://www.abaninv... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Kritika,
Below employee already submitted the goals and its pending with approver. Kindly check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri... |
Shift change request page changes | 11980 Hi, Need to make some changes on " shift change request_2442" page. where I need to update B2 Shift in this screen so that employee can update / change their shift by own. B2 Shift timing 14:55 -23:40 | added the b2 shift in the customized SFT_CHANGESHIFT_DDLFILL_2442 SP | Customization | Service Request | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11980, Hi Bharat Kumar, We have taken the connectivity and added the requested B2 shift in the , Hi Bharat Ku... |
Backdated script run for May 1 - May 15 | Hi Priya, can you run the backdated script for May 1 - May 15 , 2021 | Service Request | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, As per request needful done via backend. Please check & confirm. Regards... |
FW: Adrenaline Goal Creating Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for the below team member.
Thanks,
Kritika
[cid:imageb75dc7.PNG@6bc4aaf0.4a844378]<http://www... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Kritika,
Request you to share us the employee code for the the below employees. Since we are unable to find with name.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park... |
shift master- Muar V2 | Dear Team, Kindly please run the attached shift master at the back end as it is backdated and also please run for the OT data too. | Service request | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13761, Hi Micheall Shearah a/p David Raja, As per request needful done. Please check & confirm. Regar... |
Automailer Issue | Hello Alex, The user not able to receive the Auto mailer from the HRIS. 54468 | Email ID updated for Re- joinee cases. | Product | Service Request | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, We will check and update the same shortly. Thanks & Regards, Adrenalin Support ... |
Submit Button is missing in Tax declaration Form | Hi, We have started our payroll Cycle and there are employees who want to declare the investment but the Submit Button is not reflecting. Could you please rectify | Provided the clarification. | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Anshhika Singhh, As requested we have checked and found that the submit button is enabled. The... |
FW: Goal Setting Calendar: FY 21- 22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Employee 116965 is facing change the weightage of her KRA. The page does not show "Save" button. Please assist.
Amolika Uplekar
Hu... | Backend Update | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Hi Amolika Ajinkya Uplekar, Noted on your query,we have been trying to reach you for connection but you are occupied with some other activities, request you to call and share Anydesk ID for connectivity. Regards Wasim, Dear Wasim,
Sure…please give me sometime. Will provide you the connection soon.
Amo... |
Change Employee City | Hi, Would like to seek for your assistance to change the EMPLOYEE CITY of the following: Thank you. | Updated | Product | Data Correction | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Doreen Quino, As mentioned, we have updated the CITY name of the employee's. Kindly confirm the same from your... |
Re: FW: Nomination Sample Case | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya
We have noticed that the below mentioned associate Spouse details is not
reflecting in the n omination schemen page.
Associate's have upd... | since they are minor it is not getting displayed | Product | Configuration | Admin Module | Employee Information | null | null | null | Closed | Dear Balaji, As mentioned earlier Since the Minor field was tagged as Yes, they are not getting displayed under Nomination. Currently we have done the needful for the existing cases. In case if you are updating the date field, the system is tagging the correct value Major/Minor to the dependents. If req... |
Weekly Off error | Dear Concerned, Following employee weekly is showing absent and multiple event, please rectify.
Name
EMPL ID
Omprakash
Prabhakarrao Gadpade
1027
Patil Pravin
Devidas
1171 | Done the changes | Product | Data Correction | null | Organization Structure | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Srinivasa V, We will initiate the session and check on the above-reported concern please provide us a timeline... |
Approver changes- Record resignation form | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Sumithra,
As discussed, kindly change L2 approver for Navin Jain EE 22223 from 22279 ^ Kunal Kalawatia to 21566 ^ Rajeeth Sivaraman Pillai.
Form Name... | actor change from backend. | Product | Data Correction | null | Workflow | null | null | null | Closed | Hi Shweta Ghule Shankarrao, The changes are done and the same is confirmed from your end. Hence, we are updating the status of ticket as resolved. Thanks, Sumithra. |
PTL applied leave not updated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Giresh SP(AIE-2087) has raised PTL from 09-May-2021 to 23-Apr-2021. It has also approved by his upline.
But still it shows absent. Pls find t... | Please change the leave apply past days then check for the same | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, We will have a connection and check on this. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As per discussion, please share the connection to work on the pending tickets and close them. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ramach... |
FW: Employee Creations |
Dear Support,
Lee-Anna, Could is unable to approved the below; this is related to the request we have sent you in the morning.
Could you please assist.
Thank you.
Regards,
Mona
[cid:imagecd91cb.PNG@5732d342.4da1a57a]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[... | Clarification | Product | Service Request | null | Employee Information | null | null | null | Closed | ???Hi Mona,
We have settings to restrict the Past number days to be employee created in the system. It was set 250 days which is now changed to 700 days. So now you can able to create a employee DOJ dated past 700 days.
Please try now and share us the feedback.
Best Regards,
Saravanan.SM
Product Supp... |
Shift not updated | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Geetha K (AIE-2205) Weekly Off is updated for April 11th and April 25th but it not reflected in attendance calender.
Pls find the attacheme... | WO scheduler needs to be executed. | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, We will have a connection and run the weekly scheduler to mark the weekly off for the employee. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Jacqulin Prabha, As discussed, Weekly off scheduler for the past date needs to be executed for the days. Please find the steps to d... |
Error - Forms pending for your approval | Team, please check attached error, there are some request showing in Forms pending but no data available to approve. please remove blank request from there. 1. Contact Details 2. Employee Details | Backend Update | Product | Service Request | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Harish, We will check and update you on the status shortly. Regards, Judhistira.M, Hi Harish, As ... |
PTL not listed in Leave request | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Jeeva Ganesan AIE-2371 couldn't apply PTL-Paternity Leave.
PTL balance is not listed in "Leave request" where it is visible in "Leave Balance... | DB Connection required | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | Hi Jacqulin Prabha, We will have a connection and check on the PTL leave type not showing in the leave request. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ramachandran,
Pls send me the link to connect.
Regards,
Jacqulin
, Hi Jacqulin Prabha, Please join the below link, ht... |
Virtual Training on Adrenalin | Dear Concerned, I have recently joined to Ozone Group and would like to have hands on experience on the HRMS. In this regard, i would like to undergo Adrenalin HR modules training through virtual. Kindly let me know the timelines and process to be followed. Regards, Dilip Joshi | training required routed to project manager | Product | Clarification | Admin Module | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Dilip L Joshi, From your given statement, we can understand that required training HRMS modules. We requ... |
Issue while choosing training | If any training items are selected and select another one; previous one has been removed. | Clarification | Product | Clarification | eRecruitment | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We require clarity on the concern raised on the above query on training. We will call and disc... |
New Shift Group Mapping | I have created a new shift Group in system and then I have uploaded the template prescribed for this :" Shift Roster process _2442" but still mapping is showing invalid while I trying to update / roast shift against any employee. please check once ; New Shift Group name : AC2B2 Group Uploaded template is ... | provided the clarification to update the correct shift group name | Product | Clarification | null | Shift and Scheduling | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13601, Hi Bharat Kumar, Based on our discussion over the call, we understood that you are getting the error in ... |
Letters upload | Letters upload completed for letters shared over email till 12:30 PM | Service request | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-25 07:15:08 UTC |
Approved by same manager at both level | Please
check PMS of below mentioned employees has not received by S2. Kindly check and
do the needful on urgent basis.
Employee Id
Employee Name
Designation Name
Function
Location
P0865
Sandeep
Kumar
Customer
... | reporting and functional reporting was same | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13865, Hi Surendra Kumar, We will analyze the concern raised on Self Appraisal not visible to the approver for... |
Check on UAT Appraisal letters | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Alex/Moosa,
Pls check as on UAT i have uploaded letters 2 times and 2 letters have been
generated and the previous letter is not replaced with a ne... | [INCREMENT_LETTER_SCH] | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Jatinder Kumar Sharma, We have analyzed and done the code level changes for the INCREMENT letter through the UAT database. Please check now and share us your feedback. Int Ref: [INCREMENT_LETTER_SCH] Thanks & Regards, Mohamed Moosa A |
Abhishek contact No | [cid:image001.png@01D7515D.C3B90550]
-----------------------
Thanks & Regards,
Surendra Kumar
Central Support Mgr.-Enterprise Technology(Ops)
6th Floor, Antriksh Bhawan,
22-Kasturba Gandhi Marg, New Delhi - 110001
Phone: +91 11-23445308
Mob : +91 7290061339
Website- www.pnbhousing.com<https://apc01.safelinks... | ticket created while sharing number | Product | Configuration | null | Application Access Management | null | null | null | Closed | Hi Surendra Kumar, We can close this since this ticket got created while sharing contact number. Thanks and Regards, Dhivya . V |
Additional Fields - Field 4 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Ram,
Request you to upload this data under additional information - Field 4 and name it as Major Function.
Regards
Nidhi Shah
Human Resources... | Miscellaneous field uploaded and enabled in Employee creation | Product | Service Request | Admin Module | Organization Structure | null | null | null | Closed | Hi Nidhi Shah, We will check and confirm on the Miscellaneous field master upload is feasible or not. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram,
Request you to look into the same today itself as one of our integration is dependent on this.
Regards
Nidhi Shah
Human Resources
Axis ... |
Reg - Notice Period Data for All Designations | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
KIndly share a report for designation wise Notice Period in Days..
--
Regards,
Team-HR
--
***********************... | Ireport provided | Product | Service Request | null | Job Data | null | null | null | Closed | Hi Hroperations, Kindly check the employee's notice period in "Notice days-Designationwise" report and the same file has been attached for your reference. Please check the same and feel free to reach us for further clarification. Thanks & regards, Greeshma |
RE: 1987722 ,1987836 | Dear Dhivya,
One more candidate same issue.
Emp code: 86531
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira.C101498@exidelife.in<mailto:.C101498@exidelife.in>
W exidelife.in
From: S... | scripts shared | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Dear Team, We have shared the connectivity, please join the same to resolve the queries raised on PMS. Thanks and Regards, Dhivya . V, Dear Shishira, With reference to shared employees, please find our feedback :- 86531,87159 - PMS initiation query has been shared. 84553 - Goal setting form i... |
Employee is unable to approve the clearances. | Dear Madam,
Below clearance un able to process getting error , find below screen short.
Please do the need full.
50809
Raghavendra Chuncha
Manager - Accounts and Finance
MYSORE - RO
[cid:image001.png@01D7515C.A57C5930]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial I... | Clarification in activity master mapping | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sowmya, We have discussed with Mr.Srikanth while doing the activity master earning component was not selected. Hence you are facing the below issue. Now Srikanth sir did the mapping. Request you to approve the transaction and revert for any further clarifications. Regards, Srujana Mittapalli |
Record Resignation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Ram,
Request you to change the resignation date for Mr Jibin George (0971) to 3rd May 2021 from backed and 90 days of actual relieving date should... | Relieving date modified | Product | Data Correction | Separation Management | Separation Management | null | null | null | Closed | Hi Nidhi Shah, As requested, the resignation letter date and relieving date have been modified for the mentioned employee. Please check and confirm Regards, Ramachandran J Adrenalin eSystems Pvt Ltd |
User side showing pending however not in manager side | Employee - P2094 Manager - P0025 | manual updates done since status discrepancy was there | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We will analyze the concern reported on "Forms Pending for approval" for the mentioned em... |
1987722 ,1987836 | Dear Team,
Self-appraisal not been initiated. Kindly check. Please check with high priority.
Emp code:
87159
84553
78719
87492
Thanks and Regards,
Shishira Shetty
L2 Support , IT
[cid:image005.png@01D4A394.C7956110]
Exide Life Insurance Company Limited
T +91 80 679 96000 EXT 5233
E shishira... | scripts shared | Customization | Data Correction | null | Goal Management | null | null | null | Closed | Hi shishira, As discussed over the call, we will share the connectivity today and resolve the concern raised on Self Appraisal queries. Thanks and Regards, Dhivya . V, Dear Shishira, With reference to shared employees, please find our feedback :- 86531,87159 - PMS initiation query has been sha... |
FW: New Air Sectors : Curacao |
Dear Mani,
Please add the below sector and rates in Adrenalin. I have an employee in GCG Eng who needs to get this amount in payroll.
Sector
Adult
Child
Infant
AUH – Curacao – AUH
6635
5828
581
[cid:imagea420b0.PNG@ed7e76a7.48ad9229]<http://www.abaninvestment.com>
ABAN INVESTM... | fare has been added | Product | Data Correction | null | Payroll Setup | null | null | null | Closed | Hi Elton,
Let me add the below fare and confirm you.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com... |
Unable to view Appraisal form. | Hi Dhivya, Also ,please check for ECN: R06624, Appraisal rejected but unable to view appraisal form. and R06264 is unable to view appraisal form. error : Appraisal Setup is incomplete Regards, Chaitali | below reported employee appraisal status has been updated as Reject. | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13832, Hi Rinoy Sebastin, As discussed over the call, please join the connectivity shared, we will analyze the... |
Income Tax for Emp ID 0599 | Dear Team, Please assist to check why this employee (0599) in April have tax but in May does not. thank you. | Calrification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Teoh Sue En, Please share the excel calculation for our checking like what we have shared before. ... |
amend |
Dear Support,
May we request please to change Field 1 to JV; Field 2 OT etch as it is misleading.
Thanks
Regards,
Mona
[cid:image001.png@01D75146.61E9ECC0]
[cid:imagead25b2.PNG@49d7ad1f.47adf991]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:imagead3bbf.P... | Configuration change | Product | Data Correction | Admin Module | Employee Information | null | null | null | Closed | Hi Mona-Liza P. Villadelgado, Hope this is already done. Adrenalin ME Support |
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