subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Probation Form with Blank Comments | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Below employee's probation is reflecting directly to HR que with blank
comments. Request you to re-share with supervisor que for feedb... | transaction moved to level 1 | Product | Service Request | Confirmation Management | Confirmation Management | null | null | null | Resolved | Hi Palak sodhi, During the analysis, we have checked and found that confirmation appraisal form has two level approval. 1st level is functional manager and 2nd level is Confirmation Fac. For these two employees confirmation appraisal first level is automatically approved. AYE6342 ^ Bharat- Functional manager not m... |
EmpBasicInfoPayroll | We are unable to generate the EmpBasicInfoPayroll | Clarification in Employee basic information report | Product | Clarification | null | Employee Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We are able to generate the employee basic info payroll report. Please refer to the attached scree... |
Q4 FY 2020-2021 | i have upload annexure 1 upload for change gross earning but it is not effect in chhalan mapping | Du_pa_etds_annexure1 sp has been updated | Product | Data Correction | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lalji Ladumor, We have executed the backend script for this issue. Please upload the annexure1 and map the ... |
Need to be clear goal setting | P1216 ^ Vaibbhav Jaain | clean up request | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, As discussed over the call, we will do the required clean up for the shared employee and upd... |
clearance activity of Gaurv Maheshwari (P2763) | Kindly get the following remarks captured in the HR Operations clearance activity of Gaurv Maheshwari (P2763) . The clearance head will be “HR Operation” and the remarks will be “ Medical Insurance Recovery of Rs.980/- to be done.” | remarks updated | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, From the below description, we understood that the clearance activity remarks has to be upda... |
salary slip download issue | Dear Team, Please check when employee download salary slip on mobile application from employee attachment. it's show download successfully but salary slip not show. | Version update | Product | Patch Deployment | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sandeep Jangid, Based on your concern, when an employee downloads a salary slips on a mobile application... |
Goal Setting form Enable | As per the old ticket no 301122, I have set up new PMS calendar for FY 2021-22, still goal setting form is not enabled. Can you look into the issue. Regards, Sonam 9930562992 | Clarification. | Product | Clarification | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sonam, We are working on it and update you on the status shortly. Regards, Judhistira.M, Hi Sonam, ... |
Approve Vacancy for Past Date | We are not able to approve or reject manpower requisition of past date. screenshot attached. Regards, Rajan Thakar 9909006390 | Removed transaction from form trans and form history | Product | Patch Deployment | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12160, Hi Rajan Thakar, With reference to our discussion, the vacancy got expired prior approval of Manpower req... |
Shift rota not updated for past days - Ticket [13544] | Dear Team, Please re-run the Absent Scheduler form 21st April to 20th May. Regards Sanjay | scheduler executed for entire month | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sanjay P, Based on your request, we have executed the absent scheduler for the given period. Please check... |
Separation Activity mail did not trigger for Ramaswamy Narayana Sunka | Dear Team,
We have a Separation Activity named 'Tech Application Support Clearance' which triggers to the following activity owners on their respective email IDs one day prior to an employee's relieving date.
Followed by a reminder email next day at 3:00pm.
* Subhash Laxman Devalekar - C122305 - subhash.... | Configuration Change | Product | Configuration | null | Separation | null | null | null | Closed | Hi Nayomi Shah, We understood from your below reported query stating that activity has to trigger as "4" approvers with the mail process however one of the employees trigger is not happening in the application. hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards... |
Email ID update issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Shivendra Singh is new joinee but his email id is showing is already exist. Please do the needful.
[cid:image005.png@01D74... | Backend Update | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Manoj, As discussed over the call, below employee is re-joined and given mail ID is already registered with employee's old ID- NBHCT00781 hence it shows mail id already exists. As requested, we have removed mail ID from his old employee ID. Please check and confirm. Regards, Judhistira.M |
limited access | Hi, May I know if it is possible to limit an admin user's access based on Grade or Pay Group? | Clarification | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Elaine M. Ordan, We can restricted the access by removing form access or removing Role access or Removing un... |
Attendance calendar update for some employees | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
There is one employee 805040^ TANESH J TRIVEDI who has been moved from general to custom shift from 24th April, however the shift roster has not be... | Run the attendance Syns | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Reenu, For the below concern, We have run the past weekly off scheduler Holiday updated on 14 May 2021 the reported employees in attendance calendar, And One employee 804050 shift details already updated on the attendance calendar. Kindly check from your end and share feedback. Further if any clarificat... |
Allowance for MONTHLY WAGE employees using COLA component | We are currently using COLA component (Cost of Living Allowance) for our DAILY WAGE employees. We would like to explore the use of COLA component for allowance that we give to our MONTHLY WAGE employees who are on Developmental Assignments (may be for 6 months or more). The multiplier of COLA will be similar to DAIL... | Requested for Clarification | Product | Clarification | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13617, Hi Sharon Ang, As per checking from our end, the COLA component is getting calculated for the pay group'... |
Fwd: The Transaction Submitted in the form Employee Bank DetailsFor23V has Failed ( PRODUCT) | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana
While uploading the bank details for salary credit. Getting the failed
transaction message.
Request your help on this,
Thanks
Bala... | Inactive employee bank details has been corrected | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Balaji Damodaran, We have checked, below reported employee account number exists for the inactive employees. Hence while uploading the account number system is showing vlaidation. Now we have corrected the validation. Request you to upload the bank details and revert for any further clarifications. Regard... |
Wrong Oracle Location map in Employee basic information report | Dear Team In E code: 511509 , Oracle Location field showing "Unit UH7" on form which is correct but in employee basic information report wrong data fetch "Delhi" , please check and resolve on priority. Regards Mihir Adeshara | Data issue on employees record | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Mihir Adeshara, As report shows incorrect location in the application, hence we will get connect from our end and check the same and revert accordi... |
Creation profile | creation
profile is not showing in creation page and also not in forms pending so not
able to submit again again. | There was no Pending Transaction. All candidate were approved and codes were created. | Product | Clarification | null | Requisition Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please share us the Candidate name which was submitted to check the issue further ... |
self appraisal not submitted by P2585 ^ Priyanka Kumari | P2585 ^ Priyanka Kumari not able to submit my self-appraisal due
to some error pertaining to Training selections. However,
there is no any drop down menu for the same | customer conveys that it is resolved | Customization | Configuration | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12999, now issue is resolve Please ignore |
Need to be moved two resignation rending transaction | From Shweta madan to Abhishek Ram Resigned Employee Names : P3153 Devika sharma P3110 Sahiya Amin | As per your requirement we have changed the Actor as (P3103) for the pending transaction (Employee separation) 0f the mentioned employees. | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13727, Hi Surendra Kumar, Please share us the Ecode code of Shweta Abhishek Ram T... |
CTC component _change setting |
Dear Team,
Due to WFH more than 1 year , company decided to Shown this Fuel car component in Payslip and should be taxable but not to be projected in tax computation.
OLD Setting is Part of CTC >> Out of Payslip>> Not shown in Tax computation.
New Setting w.e.f. 01.05.21 Fuel Car already part of CTC >> Sho... | Position not mapped | Product | Configuration | null | Salary | null | null | null | Closed | Dear Dhanashree
Based on the below mail we understood that the "Fuel Car" will be taxable and it is not projected in the Tax computation sheet.
We will connect with you over call based on that we will configure the same in the system.
Prakash. K.
Product Support Team.
[cid:image001.jpg@01D5F879.B99F652... |
Timesheet reports additional column | Hi Priya, re Timesheet reports is it possible to add the "From Time" and "To Time" column | Column has been added | Product | Data Correction | null | Timesheet Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Edited: The "From time" and "To Time" column will be after of "Timesheet date" column, Hi Zigmort Jelaver Ragud... |
employee are unable to see remark on mobile application | Dear Team, While answering queries on help desk, employees are unable to see their remarks. please check | Upgrade the version | Product | Clarification | Help Desk Management | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13744, Hi Sandeep Jangid, We are calling in the given number but unable to get connected to your line so, pleas... |
Error while onboarding | This
is with regards to re-hired employee Jitendra A. Choradia P3229. His name in
earlier employment was wrongly updated as Jitendra Chordia (P1382). Now
when he is re-hired his name is correct as per Aadhar and PAN card. However, in
HRMS he is unable to update his PAN and Bank account details. While doing
On-board... | reemployed not tagged as yes | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We understand that the name was wrongly created earlier. As per the system the Pan and A... |
need to set mandatory validation on query remark. | Dear Team, we are received quires without remarks, when the employee raises a query by the mobile application because the query remark is not mandatory on the mobile application, we need to set mandatory validation. | upgrade the version | Product | Clarification | Help Desk Management | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Abirami K Hi Sandeep Jangid, We are calling to the given number but unable to get connected to tyour li... |
Need to remove Leave balance adjustment & Leave transaction upload details | Dear Dhivya, As discussed PFA details and remove the transactions of yesterday. | done the required correction | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Tirupathiraju, We will verify the query raised on Leave Balance and Leave transactions and will update you. ... |
Reactivation |
Dear Team,
Please activate the following employee with new DOJ 15th May 2021
Employee ID
Name
11217
Yancy Zelko
Kind Regards,
Nuwan Deeptha Dissanayake
Deputy Manager - Human Resources
[cid:04_c39202b1-4557-4a36-a62c-ff5f806c11b0.png]<http://www.transmaldivian.com/>
V... | done reactivation | Product | Service Request | null | Employee Information | null | null | null | Resolved | Hi Nuwan Dissanayake, We have done the reactivation for the shared employee, please verify and let us know in case of any queries. Thanks and Regards, Dhivya . V |
Error While updating Pan no. of Prabhat Singh-NBHC06426 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Please refer attached screen shot in which employee is not able to update his pan no.
Rgds
Manoj Tiwari
From: Prabhat Singh [mailto:... | Clarification. | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Manoj, We understand that you are unable to update PAN for employee NBHC06426. We will check and update you on the status shortly. Regards, Judhistira.M, Hi Manoj, As discussed, PAN field is disabled for Employee details form hence employees will not be able to update PAN. But this field is enabled fo... |
Need to change New joiner "Pay Process Status" in EBI | Dear Team, Please help to change the New joiner "Pay Process Status" in EBI(Employee Basic Information) upload form | Provided the clarification. | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13588, Hi Madhukara H S, Using the "Employment Data Change - Additional Fields" form can change the Pay process status. Using the Data Upload form also ... |
Reporting & Functional Manager Change | Employee
ID
Functional
Manager
New reporting to
APL00009
APLFT10000
APLFT10000 | updated as requested | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As requested, the Reporting changes are done. Please verify and let us know in case of any querie... |
National /Weekly holiday is showing blank | For employee id 13997 1st may (National Holiday) and 2 may (weekly off) is reflecting blank | scheduler executed for the back dates | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sajina Pramod, From your given statement, we can understand that the given employee attendance reflecting blan... |
FW: Goal setting activation for Muna Al Ramadani | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-please initiate goal setting for the below staff asap:
2341
Abdulla Yahya Salim Al-Brashdi
Regards,
Amit Sangha
[cid:i... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit,
The below employee position has been mapped to a Predefined goal last year. Based on your request we have moved the KPI. Kindly check and let us know of any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level... |
HRIS ISSUE | Hello Team, We are getting HRIS issue form are not moving in the next level attendance are not moving to the approver. And Once approve not getting showing in the calendar | There was no issue , Application is working fine. | Product | Clarification | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Siddarth Tyagi, Please check any activity done on the server yesterday. Like Server restart , or any ac... |
RE: To issue Confirmation |
Dear All,
Could you please advise if the below confirmation issue has been done.? Shaula is unable to generate the confirmation report, in addition to the below please check also for Michelle emp# 5400.
Thank you.
Regards,
Mona
[cid:image19647b.PNG@f3801772.4cad3462]<http://www.abaninvestment.com>
ABAN IN... | role clarification | Product | Clarification | null | Security | null | null | null | Closed | This ticket is closed and merged into ticket 13109 |
Bonus May Month - Horizontal Tax working | Dear Jayakrishnan / Bala,
We have noticed, Bonus is wrongly captured in May Horizontal Tax working, have attached April horizontal Comparison for your easy reference.
Request you to check and take corrective action on priority.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia... | Bonus component Round off issue clarification | Product | Clarification | null | Tax | null | null | null | Closed | Hi Roseline Judia, Noted the below query, Bonus is wrongly captured in the Horizontal tax report, Hence we will analyze and confirm from our end, Further if any clarification please let me know. Thanks and Regards Vijayakumar k, Dear Roseline,
As we analysed , Bonus component Round off configurat... |
LTA - Monthly | Dear Jayakrishnan / Bala,
We have noticed, LTA is wrongly captured in May Horizontal Tax working (Noticed for some employees considered only for May 2021.
Request you to check and take corrective action on priority.
Thanks & Regards
[Description: cid:image001.png@01CD89E2.30DF09B0]
Roseline Judia
Manager - ... | LTA_SAL component Formula modified | Product | Data Correction | null | Tax | null | null | null | Closed | Hi Roseline Judia, As per request, We have understood LTA wrongly captures in the Horizontal Tax sheet, Hence we will check and let me know the solution. Thanks and Regards Vijayakumar k, Dear Roseline,
As we analysed ,Issue in the LTA_SAL component formula. The same is corrected now . Please do ... |
Please change DOJ |
Dear All,
We would like to request to change the DOJ for the below employee (Rachelle) to 22-Apr-2018, for the meantime, we have specified the DOJ to 15-09-2020 as error occurred. The request is currently with GHRD for approval.
Could you please do it ASAP, payroll is on the way for this month.
Thank you.
R... | DOJ change | Product | Service Request | null | Job Data | null | null | null | Closed | ?Hi Mona,
Let me do the below changes and confirm you.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.c... |
Need to change DOJ for Emp-NBHC06425 | Need to change the DOJ as 1st June for Emp-NBHC06425 | Backend Update. | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043097241383
time: 2021-05-24 17:51:39 UTC, Hi Harish, DOJ Changes have been done for below employee. Please check and confirm. Regards, Judhistira.M, It’s done. thanks
Thanks & Regards,
Harish Bhosale
Human Resources
|
Attendance calendar | Hello team, 19-May-21 is showing as blank for all employees. FYI, attached the screenshot. Thanks, Varun | Run the scheduler | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sai Varun Ranga, As requested we have checked and run the scheduler from our end, please check and confirm t... |
Income tax configuration - 12245 | Dear Team, Please reset income tax configuration for 12245. Without knowingly he has selected new tax regime. He wants to opt for old tax regime. Kindly do the needful. Further clarifications please do call 9626529777 | Provided the clarification | Product | Clarification | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Malini N, Please use the template "Tax proof Resubmission" from the "Data Upload" form to enable submit button... |
Performance Appraisal | Hi, as we in process of Initiating Performance cycle for the H1 2021 Cycle. we need a support to cross check the calendar created and initiate the process. also we need to provide a demo to the Heads on the new template on approvals. please call me for clarification. Thanks Karthik | back end initiation done | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Karthik Sivakumar,
We will check the reported point with my internal team and check the existing con... |
Re: Increment Letter Template | Hi Team,
Please let me know the process to generate the increment letter for
employees.
As we have a regular appraisal cycle effective 1st April but unable to
generate the letter.
Please check and help us with the issue...
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
... | Made necessary connection between transfer and CTC records. | Product | Data Correction | Admin Module | Office Administration | null | null | null | Closed | Dear Uma
Please raise as ticket inFreshdesk
Warm Regards
Jisha
, hi Jisha,
Email itself will create a ticket in the tool default..
*Thanks and Regards,*
*Umamaheswar Rao*
*HRG, ROS*
*Hyderabad, India.*
On Mon, May 24, 2021 at 8:19 PM Jisha Aravind <Jisha.Aravind@myadrenalin.com>
wrote:
... |
No option to delete the sub source for Campus. | No option
to delete the sub source for Campus. | sub source removed | Product | Data Correction | null | Application Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Varun Kumar S, As discussed yesterday, we will have options to remove the sub source in system. We will schedu... |
Location issue while | This active locations are being used but still system is throwing this error.kindly check. | Data upload region information is incorrect | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha Dayma, As reported query says, alert message while doing the data upload, hence we will get connect fro... |
Restore Admin License to Clarisse | Hi, team! I deleted Clarisse as the admin and suddenly can't view all the priviledges she had in user group mapping and user group master. May I request to restore the permission of Clarisse's account to the said modules? | Provide Permission via front end | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We are working on restoring the rights for the Clarisse account. We will update you... |
Recruitments Details missing in New Joinee Report | Hi,
Kindly note that Recruitment Details that are populating in Employee Detail 2 report are blank in New joinee report 1486 for few employees. Sharing few examples below.
Employee Id
Employee Name
C181885
Abhisek Mukherjee
W01037
Viren Prakash Dodia
W01028
Yamuna Krishnan
Please look into it.
Thanks... | Code logic corrected | Product | Patch Deployment | null | Application Access Management | null | null | null | Resolved | Hi Esha Patil Padwal, As reported query says, employees recruitment details are missing in the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Esha Patil Padwal, Logic has been modified... |
Annual TDS Reurn F.Y. 2020-21 | Dear Team,
We are facing below mentioned issues at the time of Annual TDS return
processing (Q4):-
1. SECTION_80CCD1 & SECTION_80CCD2 showing twice in return data.
2. Perquisite value must be added with March 21 salary data. ( for
Form 16 Part A purpose).
3. How can we process retur... | patch deployment and regular etds validation and correction activities | Product | Patch Deployment | Payroll Management | eTDS | null | null | null | Closed | Hi Anoopsingh, For the above-reported concern, We will check from our end and update you on the solution for the same. Abirami K, Dear Anoop,
Today we have connected through web link and deployed the latest patch's in Live. Post that we have showcased the eTDS process for few companies . Please proceed... |
Separation type/reason changes | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Srujuna
We request you to list out the below mentioned separation type and reason
in the record resignation form and confirm
Action Reason
... | Clarification in Reason type changes | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed over the call, we understood from you that you need to hide or inactive the reason types in the "Record Resignation' form. This is not possible if we will hide or inactive those details it will impact the below areas, 1.While generating the record resignation report you will be un... |
RE: Resignation clearance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please update LWD as 30-Apr-21 of Jai Prakash-NBHC05709 and confirm.
Rgds
Manoj Tiwari
From: Supulaxmi Konar/NBHC/HR
Sent: 24 May ... | Backend Update. | Product | Service Request | null | Separation | null | null | null | Closed | Hi Manoj, We will update LWD for below employee and confirm you the status. Regards, Judhistira.M, Hi Manoj, As requested, LWD has been updated for Emp-NBHC05709. Please check and confirm. Regards, Judhistira.M |
BLR- Leave & Attedance | The Emp ID - ECWBLR02129 has raised leave request for May 13th & May 17 and same has been approved, but leave is reflecting only for May 13. May 17th is still reflecting Absent kindly rectify the issue. | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Shwetha R, Based on the query, we come to know that leave status is not updated in the application hence we... |
RE: Resignation from the position of Executive – Biddable Media | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
There is no option available for record resignation for below mentioned employee, screen shot attached.
Advaita Savant - COR5590
Regards,
Sarfra... | Form access | Product | Configuration | null | Separation Management | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Please connect on below link to provide the access of 'Record Resignation' form for the said employee. https://us02web.zoom.us/j/82377253385?pwd=YUlEUkd4VTFZb1lFUlVVNHRwZjlDQT09 Regards Wasim, Hi Sarfraaz Ahmed Siddiqui, Please be informed,we checked and found that the employees ... |
Forms pending for approval access D2M | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Srujana
As discussed, request you to enable the form pending for approval access to
D2M for GTB lob.
Thanks
Balaji.Damodaran | Human Reso... | Clarification in form access | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Balaji Damodaran, We will check the below-reproted scenario and update you shortly. Regards, Srujana.M, Hi Balaji Damodaran, As discussed over the call, Please ask employee to click the advanced search box and select all the option. Later on you can search whether employee is reflecting or not. Please re... |
Relieving Letter_Blank page | Dear Judhi, While downloading Relieving Letter we are getting second page as blank, kindly delete second blank page, we don't require second page. Regards, Supulaxmi Konar Hr-Operation | alignment adjustment in letter | Product | Clarification | null | Letter Request | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.62
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, We will remove the blank space and will update you. Thanks, Sumithra.,... |
FW: Request Support: Adrenalin portal access_. Divakaran Shine_E&I Emirates_Emp ID 5340 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for the Divakaran Shine. Attached is the error he is getting.
Thanks,
Kritika
[cid:image5c8d4... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | ?Hi Kritika,
Below employee goal setting has been enabled. Please check and confirm.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email... |
Goal setting Activation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Sarvanan,
Please activate the goal setting for :
Irene Capus Rivera
Thanks,
Kritika
[cid:image25bf13.PNG@4f003383.4fbcd5ee]<http://www.aba... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | ?Hi Kritika,
Below employees goals also done.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.com<mailto... |
Multiple Query | Dear Dhivya, Please check and assist. ECN Name Remarks Status R20666 KRISHNA KUMAR JHA Goal Deletion Raising today R16271 SAIKAT DEY Employee's Manager is not able to see the appraisal submitted RM - R06624 (Jagadish Mandal) Raising today R10468 ALOKE DAS Employee's Manager is not able to see... | clean up done | Customization | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13810, Hi Rinoy Sebastin, Request you to please join the connectivity shared to resolve the queries raised on P... |
Required Salary Register in attached format | Dear Concern, Greetings for the Day!! We required salary register for every month in attached format. | Clarification provided | Product | Service Request | null | Salary Register Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Yugandhara Chavan, We have gone through the attached Salary register in that "Reporting to", Billing, these col... |
Self Appraisal email not triggered in PROD | Hi Priya, Since we made fixes only in UAT, in PROD also it needs to be fixed. Please help. Raised via call | Geo Patch SP deployed in PROD, taken from UAT | Geo Product | Patch Deployment | null | Performance Appraisal | null | null | null | Closed | created_by: 2043056399989
time: 2021-05-24 11:13:49 UTC, Hi MG Miranda, SP taken from UAT NEWPMS_GET_NOTIFICATION_EMPLOYEE_LIST_SP & deployed in PROD as per deepan confirmation. Post that problem fixed & emails triggered to employees. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshin... |
Undertime issue | Hi Team, Undertime is calculated for employee even after applying full day leave in system. Please fix is ASAP. | Patch from customization team | Customization | Patch Deployment | null | Absence, Time and Attendance | null | null | null | Closed | created_by: 2043056399989
time: 2021-05-24 11:09:44 UTC, Hi Zigmort Jelaver Ragudo, The above reported concern is fixed in PROD. Since this is coding fix this problem will not happen again in future. for existing problematic employee data correction needs to be done. Regards, Priyadharshini. K | Adrenal... |
educational details bulk | Please guide me to download educational details of all the staff at a time. Need search code for that | null | Product | null | null | Job Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi J Sateesh, As discussed over the call, Please connect the below link. https://fastsupport.gotoassist.com/506... |
Login details addition in report | Hi Priya, Please add Login id details in employee details report. | MIS changes | Product | Service Request | null | Employee Information | null | null | null | Closed | created_by: 2043056399989
time: 2021-05-24 11:06:14 UTC, Hi Zigmort Jelaver Ragudo, Login details added in the report as per the request. Please check & confirm. Regards, Priyadharshini. K | Adrenalin APAC support team | Priyadharshini.k@myadrenalin.com |
Please pullback the confirmation initiated | Mistakenly we have initiated "confirmation appraisal " of Mr. Ranjith M (53679).
Please pullback this from backend on urgent basis INES00385403 VARSHA LEYA MATHEW 9072604064 | pulled back the confirmation of the 53670 employee code from the backend. | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, Based on the reported query, we understood that you like to pull back the confirmation initiation of... |
The value of dynamic field is not reflecting in form | The value of input given through dynamic fields is not reflecting in report. For example we have created date submission option through dynnamic field but it is not reflecting post training feedback view. Regards, Rajan Thakar | Participant feedback is a form and this is not a report. Hence, field value cannot be added. | Product | Clarification | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rajan Thakar, As informed over the call, the requirement is already discussed by Mr. Ghanshyam in the CSP ticke... |
RE: Please unconfirmed settlement | Hi,
Below employees not coming while we download the attendance report, Please check and confirm.
Employee ID
Grade
Employee Name
13071
MS-A
Hemant N Khandelwal
13651
MS-C
Lakshman Swamy
14231
MS-C
Ashok Kumar Somani
14403
MS-C
Alagappan R
15062
MS-C
Rakesh Sethi... | Clarification in Attendance data | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Pradeepa C T, We have checked, below reported employees' shift has been tagged to custom. For this employees shift roster was not done. Also, we have checked some employee's attendance type is NO. Hence employees are not reflecting in the attendance report. EMP_STAFFID EMP_SHIFTCODE EMP_ATTENDANCETYPE 1307... |
Timesheet project code not listing | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
For today's date project code is not listed in the weekly timesheet.
We are facing this issue continuously.
Thanks
Balaji.Damodaran... | project allocation scheduler has been failed for 24 May 2021. Hence while filling the weekly timesheet system is showing validation. Now we have corrected the same.
| Customization | Data Correction | null | Time & Attendance Management | null | null | null | Closed | Hi Balaji Damodaran, As discussed over the, request you to share the screenshot for below reported concern for further analysis. Regards, Srujana.M, Hi Srujana
Please find the screenshot.
[image: image.png]
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, S... |
Letters upload | Letters upload for 36 employees completed. | Service request | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-24 10:39:02 UTC |
Change of employment status and confirmation due date. | At the time of new employee upload we have mistakenly upload some employees as probationers instead of trainees.
Please update the employment status and confirmation due date of the attached employees INES00385395 VARSHA LEYA MATHEW 9072604064 | employment status and confirmation due date | Product | Service Request | null | Confirmation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, From the above description, we understood that you like to change the employment status and confirm... |
Removal of 2021 Increment letters | Dear Priya, As spoken, need your assistance to remove the uploaded increment letters. This is due to the management's decision to pullback the increment for now. | Service request | Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thilagavathi a/p Kumaran, As per request letters deleted in system. Please check & confirm. ... |
Reports not opening | Reports are not opening like salary register, Payslip etc | The mentioned has been identified as network issue and the same has been rectified by your TCL team.Now the reports are working fine. | Product | Clarification | null | Statutory Reports | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Rekesh Prasad, The mentioned has been identified as network issue and the same has been rectified by your TC... |
Final closer | dear madam, final closer is done but it is seen as transaction is pending for approval, please do the needful. EMID: 84399. Regards, Sowmya | We have checked employee final closure moved to fail due to time out expired. Now we have reprocessed the same from our end. | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Sowmya, We have checked employee final c... |
Mobile number 10 digit Validation | We had customized in 2016 validation of work mobile number to 10 digit, the same is working on contact details form, however the same is not getting validated in on-boarding contact details form. | Validation will work on submission | Product | Clarification | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Swati Tendulkar, Please check in the Format Master form and check the control name : MobileNo it will be ha... |
Manager Needs to be swapped | Dear Concern
We have to swipe the "Pending forms approval for new Manager" for certain employees.
Kindly support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| As discussed, We have been informed to change self appraisal transactions pending with the actor "V00817" to new Actor "RID11044". Among the transactions for one employee the matrix manager1 was not changed. We have changed the matrix manger for the employee "RID10573" and We have moved the self appraisal transaction... | Product | Data Correction | null | Performance Appraisal | null | null | null | Closed | Hi Shankar Rawat, The forms can be moved when the role role player is assigned through "Reassign Role players". Regards, Veerapandian R, Hi Shankar Rawat, As discussed, We have been informed to change self appraisal transactions pending with the actor "V00817" to new Actor "RID11044". Among the transacti... |
FW: ADRENALIN - AKANSHA THAKUR | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan,
Please activate goal setting for Akansha Thakur.
Thanks,
Kritika
[cid:image045ea1.PNG@9583bc40.4d9492f1]<http://www.abanin... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Kritika,
Shared employee positions has been mapped to KPI. Kindly check the goal setting form now and let us know of any challenges.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SI... |
HCM Mobile - UAT | Hi Support Team, We are now planning to use the HCM mobile. but we need first to test the current setup in UAT. but we are unable to sign up. in UAT environment. | Check with Project Manager | Product | Configuration | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Eric Fuertes, We see that there is no mobile application has been implemented still now. Kindly initiate an ema... |
Self appraisal approval mail not triggered to reporting and functional mangers | Dear Team, Once L2 manager approves the self appraisal form, in general a mail will be triggered to L0, L1 and L2 (as per recent changes in notification). It didn't work for one employee, please find the below employee details. Ms. Subitha P , I D: 0608 Could you please do the needful. Thanks & Re... | Done the Process | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Suresh M, We will initiate the session and check on the above-reported concern please provide us a timeline., Hi Suresh M, ... |
Staff Contact List | Dear Priya, kindly provide the overall staff contact list in excel format. | Ireport creation | Product | Service Request | null | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thilagavathi a/p Kumaran, Ireport created, please refer contact details Ireport form to extract ... |
Upload Salary Increment Letters | Dear Priya, Kindly upload the increment letters emailed to you in the employee attachment form. | Letters uploaded | Product | Service Request | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.19041
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Thilagavathi a/p Kumaran, As per request increment letters uploaded in system. Regar... |
Self Appraisal form rejected but not reflecting for empliyee | Dear Dhivya, Please check for ECN : 43783 , self appraisal rejected at level 1 still not reflecting to employee. Please check the disconnect and assist on priority. Regards, Chaitali | rolled back to saved status | Customization | Data Correction | Performance Management | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12900, Dear Dhivya, Same issue for ECN : R06624 Please check and assist. Regards, Chaitali, Hi Rin... |
Resignation report error | Dear Sumithra, As discussed on Saturday, We are unable to download resignation details report. Error attached. | sqlprovider config change and sqlnative client installed. | Product | Configuration | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Prakash Jadhav, We have provided you the data already in excel sheet on saturday as a temporary action.... |
Reopen Form. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls reopen
50206
Prashant Yadav
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E... | Service request | Customization | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Gyanamayee, As discussed, please call us once available to provide a remote session for the clean-up activity. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi Gyanamayee, As requested, we have reversed the form of "05... |
Employee Deactivation | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Below employee will join us in future but her employee creation is done. Kindly deactivate her so that her name doesn't reflect under current e... | Employee deactivation | Product | Configuration | null | Separation Management | null | null | null | Closed | Hi Sonali Srivastava, You can use the employee deactivation form to deactivate the employee from the system, then the employee will be not shown in the system anymore. Abirami K |
Transaction pending | User 4873 is facing transactions pending issue. kindly resolve it. | Done the changes. | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13778, Hi Senthil kumar M S, We will initiate the session and check on the above-reported concern please provid... |
Cannot able to view Position code in Offer Manager/Vacancy Dashboard | Dear Team, We are not able to view below vacancy code in Vacancy dashboard/ Offer Manger. VAC_IIFLFLGL_8618 and VAC_IIFLFLGL_7722 both are not showing in vacancy dashboard. Created by C171261. | Status modified | Product | Data Correction | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13397, Hi Venkatesh, We will have a connection and check on the below query. Regards, Ramachandran J... |
H62Deepak Magarde LWD changes | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the LWD for Deepak to 14 May 2021 and confirm.
Note:
Emp id is inactive in the system.
EMPLOYEE_ID EMPLOY... | we have changed the below-reported employee's last working date to 14 May 2021.
| Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have changed the below-reproted employee's last working date to 14 May 2021. Please check and revert for any further clarifcations. Regards, Srujana.M |
LWD Changed | Dear Sandip , As per confirmation, we have changed the LWD to the reporting employee. Emp_id 8395 LWD: 22 May 2021 to 03 May 2021 | LWD changed | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-24 08:43:32 UTC |
hi |
Dear Madam,
Please connect 5634
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai - 400013
Head Office ... | A duplicate ticket has been created. | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Sowmya, A duplicate ticket has been created. Regards, Srujana.M |
Urgent-Employee ID-Sam Dudley | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Deepan,
The below employee is a Regular employee however the employee id generated is that of a Temporary employee. Can you kindly help check and ... | Calrification | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Shilpa Kumar, Employee contract type is not captured in creation, currently we as Mandatory field. Please deactivate and create the employee with new ID. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Dear Deepan,
... |
Leave to be applied |
HI Team,
Trying to apply leave for the below getting error.
Employee ID
Leave Type
From Date
To Date
Reason
Upload Status
4059
UPUAE
14-May-2021
31-May-2021
Leave
As Intervening Holidays/Weekly Off is Yes, leave has been already raised for the weekoff/holiday, Cancel existing le... | Data correction | Product | Data Correction | Admin Module | Absence | null | null | null | Closed | Hi Elton, Hope shared transaction has been already uploaded in the system. We are checking the feasibility to apply for leave on Weekly off and share the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT... |
Adrenalin Error SS | User getting error Please enter Playgroup Please select location | Designation code mapped | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13783, Hi Shabin Velliyathparambil, As per our session, we have checked and mapped the OU parameters in the Comp... |
Re: Name not reflecting in adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana
Request your help on the below email.
Thanks
Balaji.Damodaran | Human Resources |
Intellect Design Arena Ltd.
Plot No.3/G3, SIPCOT... | Clarification in candidate portal | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Balaji Damodaran, We have checked, below reported employee candidate details are not available. Request you to check whether the employee has submitted the candidate details are or not. If it is submitted please share the email id and password for further anlysis. Email id:sutanuc2009@gmail.com Regards, ... |
hi |
Dear Madam,
Messaged you the details.
Please connect now.
[cid:image001.png@01D7509E.9241CE40]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 8... | Duplicate mail has been created. | Product | Clarification | null | Application Access Management | null | null | null | Closed |
[cid:image003.png@01D750A0.0E9B7EE0]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, Tower 1, 8th Floor, 841 Senapati Bapat Marg, Elphinstone, Mumbai - 400013
Head Offi... |
Accounts Amount Recoverable | Dear Madam, EM ID: 108780 for the employee at the time of clearance done by Accounts person there was no any recovery amount mentioned. but now there is an amount of 1450 rupees seen in the accounts recovery column. accounts person are claiming that they have not entered any amount. can you please who has entered ... | Clarification in salary adjustmnets | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; HCTE; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Zoom 3.6.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sowmya, We have checked, the salary adjustm... |
Need support delete the record from the Adrenalin System | Hi Team, We have deferred the recruitment of two employees. Hence, need to remove their record from the Adrenalin System. Emp ID : 2899, 2900, 2901 Appreciate your support in advance. Regards Sunil Bedre | null | Product | Clarification | null | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sunil Bedre, As discussed over the phone, the deletion of employee code from system will be ta... |
Login Issue | Employee unable to login the portal Emp Id: APL38846 | We have corrected the below-reported employee company name. | Product | Service Request | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, Kindly let us know your convenient time we will check the below-reproted scenario. Regards, ... |
Exit Interview Feedback Report | Exit Interview Feedback Report is not fetching in order and its not giving full rating (Section E – Overall) screenshot is attached and your reference Regards Pradeep | product issue and patch deployed in UAT not got confirmation to move to Live even after the follow-ups | Product | Patch Deployment | Separation Management | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi HR OPS, We have shared the session link to your IT Team. Once they have connected, we will check the data a... |
Dear Team I am trying to open HRMS but it is not opened ,so kindly reset my password and prove me the password. | Dear Team I am trying to open HRMS but it is not opened ,so kindly reset my password and prove me the password. Incident INES00384755 DEBARAJ PANDA 9861371578 | query resolved from employee side | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, Based on our discussion over the call with Debaraj, we came to know that he is able to log in with h... |
self appraisal need to reallocate | Please move appraisal of Abhishek Singh(P1542) from
Mr. Rajan Sir’ tray (P0267) to Mr. Sudhir Mehta’s tray (P3063) | as per configuration transaction moved to previous level | Product | Configuration | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, We will update the actor for the transaction as per your requirement and update you. R... |
FW: Goal Setting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please activate goals setting for the below team members:
5669 ^ Ganesh Manjula Amarasinghe Arachchige
3764 ^ Indra Bahadur Karki
566... | Goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan,
Please activate the goal setting for the below staff and their respective positions. We are observing that goal setting needs to be ini... |
Section Management Issues | Hi, I posted a new memo under Spot Light section effective 24-May-2021 but it doesn't appear in the Spot Light. I have reposted for 3 times. Please check. Thank you, Clarisse | Config | Product | Configuration | Admin Module | Manage Employees | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ma. Angela Clarisse Agustin, Kindly provide screenshot or title details to check. As per checking effective da... |
LWD modification | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Can you change the LWD for the below mentioned associate to 16 Apr 2021
and confirm.
TY8 Sathya Balakrishnan iGCB 16-Apr-2021
Thank... | we have changed the below-reported employee's last working date to 16 Apr 2021. | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, As per your request, we have changed the below-reproted employee's last working date to 16 Apr 2021. Please check and revert for any further clarification. Regards, Srujana.M |
Re Employee PAN ERROR | during onboarding a employee it shows Pan already exist he is an re employee | re-employed | Product | Data Correction | null | My Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vinoth Kumar, Please join the below session link. https://fastsupport.gotoassist.com/17850... |
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