subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
Spot section update in HRIS | Hi Veera, As discussed, I have deleted "Awesome Team" images and again uploaded to fix the order. Regards, Vasudev Tyagi 9560271909 | Webfarming environment. Need to Sync in both the server. | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will check on the reported query and update you. Regards, Veerapandian R |
Time in Time Out - Absent | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
I extracted Time in and time out Report and I saw this:
[cid:c455b0d5-e8ea-4c66-8612-6f99b650c6a6]
May I know why were they ta... | Clarification provided | Product | Clarification | null | Absence | null | null | null | Closed | Hi TAMMY JIMENEZ, Please be informed that, the report will show the "first in time" and the "last out time" of an employee on the particular date. However to check for the correct attendance data of an employee, kindly navigate to the 'attendance calendar' and select the necessary date and check for the data. For... |
Adding VL Credits | Hi, We are trying to add VL Credits to 3 employees, but we cannot find them in the list of employees in the Leave Balance Adjustment Module. How can we add them to the list? | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, Please be noted employee will populated based on the eligibility. If the employee is n... |
Unable to upload Email ID | Dear Team, Unable to update email ID of following employee in system.
NBHC05658
Mahesh.Naruka@nbhcindia.com | Backend Update. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, Please let us know the exact error you are getting while updating mail ID for b... |
Arrears Amount not calculating for few employees | We found that few employees' Arrears Days is getting calculated by system however their Arrear Amount is not getting calculated. | the Pa_CONFIMRED_NON_ZERO table doesn't have the entries. Hence while doing the pay process arrears are not calculating. Now we have executed the migrated scheduler. | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Dear Vicky, Please join the below link, for the above-reproted concern. https://us02web.zoom.us/j/8288966636... |
Reinitiate form- Goal setting - 21-22 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Gowtham,
Pls reinitiate all the below promotion employees goal setting form. Pls recheck first properly in backend that they should not complete goa... | Service request | Product | Service Request | null | Goal Management | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
++ Astrid
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
... |
Vacancy codes | Hi Team, Could you check the possibility of using old vacancy codes for new location, so that new employee creations can be done with the old vacancy codes. Thanks, Ansu Singh | provided the clarification | Product | Clarification | Candidate Portal | Training Management | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Ansu Singh, As per request, Can you please join the below connection we will check and let me know the solu... |
Password generator email | Dear Sumithra, As discussed, Employees not receiving password emails. | adl_2009_19226 | Product | Patch Deployment | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13992, Hi Prakash Jadhav, We are working on this. we will provide you an update on the reason of mail error. ... |
For Deletion - Wrong Uploaded Attendance | Hi Good Day, Please delete wrong uploaded attendance of employees. Please refer to attached file and delete those highlighter in yellow. Thank you | Service Request | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; wbxapp 1.0.0; rv:11.0) like Gecko
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Charisse Jane Abad, As per request we have deleted ... |
Re: Forms pending for approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
When employees views forms pending for approval in notification it shows 7 leave requests are pending for approval however; when he clicks on the for... | issue in leave workflow, foms pending due to it. | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | null |
Tax calculation error | Hi team
Month tax is not considering the declared investment(Room rent) investment while payroll processing.please do the needful on priority. | null | Product | null | null | eTDS | null | null | null | Closed | user_agent: Mozilla/5.0 (Linux; Android 10; SM-T510) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.105 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, We will have a session and check on the below reported query. Regards, Ramachandran J ... |
Error in Employee Onboarding | Dear Team, One of our employee is unable to do her onboarding. when she login into the system on-boarding page is not showing to her. Please look into it and revert. Employee code:21220831 (Aakanksha Gandhi) Screenshot is as attached. Regards Sasmita | User group Mapping | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sasmita Mishra, Please be informed,the employee was not mapped to any user groups during employee creation,we ... |
Over all remark by s2 seem incorrect | P1833 self appraisal; Report has been attached for your reference. | Clarification Provided | Product | Clarification | null | Performance Appraisal | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14110, Hi Surendra Kumar, We will check on the reported query and update you. Regards, Veerapandian R, ... |
Issue in Mobile App login | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Below employee face the issue in the marking of the attendance through mobile app.
While he clicks for sign in, the location is not getting... | Steps shared | Product | Clarification | Mobile Application | null | null | null | null | Resolved | Hi Dilshad Saifi, Please inform employee to check the Location settings in his mobile phone. Location should be 'ON' with high accuracy. If it is in off status, make it ON and check in the Google maps whether it is fetching the current location. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Ram... |
Mobile Approval Issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Sneha Matlani , emp id - 891032 is getting employee approvals on her mobile app. Can you please remove the approval from mobile settings and only k... | Removed the Forms pending Form in the mobile application | Product | Clarification | null | null | null | null | null | Closed | Hi Sonali, As per request, We have removed the Forms pending Form in the mobile application from our end, Kindly check from your end and share feedback. Thanks and Regards Vijayakumar k |
employee movement | Dear Madam,
Below employee is transfer from KOLHAPUR to KUDOLI..
After approval also employee is seen in old location only please do the needful.
EM ID: 109290
[cid:image001.png@01D753B4.865F9A30]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "In... | below reported employee location has been corrected. | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Sowmya, We have checked, below reported employee location has been corrected. Please check and revert for any further clarifications. Regards, Srujana.M |
Facing issue while updating PAN | Mr. Bharat Sharma (P1167) is our ex employee and later he joined as a consultancy having emp. code. 1002 and not able to do on boarding and showing PAN no is already exist. | The mentioned Pan number (AYIPS6000Q) was already mapped to the old employee code (P1167) which is inactive. We have updated the inactive Id's Pan, UAN, and Aadhaar numbers as NULL. Now the changes can be done for the mentioned employee. | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Surendra Kumar, We will check on the reported query and update you. Regards, Veerapandian R, Hi Sur... |
Urgent | Dear Dhivya,
Please resolve below CSPs:
Ø 13873
Ø 14106
Ø 14107
-----------------------
Thanks & Regards,
Surendra Kumar
Central Support Mgr.-Enterprise Technology(Ops)
6th Floor, Antriksh Bhawan,
22-Kasturba Gandhi Marg, New Delhi - 110001
Phone: +91 11-23445308
Mob : +91 7290061339
... | Clarification of other tickets | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Surendra Kumar, We have resolved the following tickets ->14106 ->14107 The ticket id is (13873) is pending with Dhivya. We will check with Dhivya and update the status of the ticket., Hi Surendra Kumar, The mentioned tickets has been resolved. Kindly check and let us know the feedback. Regards, ... |
Clarifications on Transfer upload | Clarifications on Transfer upload. Clarified. | Clarifications | Product | Clarification | null | Transition Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-28 05:38:29 UTC |
Need to move pending PMS self appraisal transaction | P2539 ^ Sagar Khurana Now -- Ajay Gupta Need to moved -- Jatul Anand’s (P0571) | As per your request we have moved the mentioned employee's Self Appraisal transaction from (P0421) to (P0571). | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14106, Hi Surendra Kumar, We will check on the reported query and update you. Regards, Veerapandian R,... |
Need to be clear goal setting | P0729 ^ Vijay Kumar Ray | As per the request we have cleaned up the Goals of the mentioned employee. | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will check on the reported query and update you. Regards, Veerapandian R, Hi Surend... |
Query in leave application of leaver | We are trying to apply COVID leave for 112034 from 26 April to 7th May, but getting error as you cannot apply for leave beyond your LWD. LWD of employee is 7th May. Please check and confirm | Data not received. Forms saved successfully with rough data. | Product | Patch Deployment | Separation Management | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36 Edg/85.0.564.63
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Preyesh Correia, As per the product functionality, leave can not apply on LWD however as per t... |
Fw: Absent Reminder COR6211 ,Ranjan Mishra | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
We have raised the resignation of the below employee EMP code and LWD is also approved.
LWD was 31-03-2021
Can you check as to why the a... | Clarification | Product | Clarification | null | Separation | null | null | null | Closed | Hi Rishi Ranka, Please be informed, system will trigger Absent Reminder Mail to the employees until their Final closure is done and deactivated in the system, Employee can pullback his Resignation until his Final closure and hence system will mark his attendance as absent till deactivation. We also have a configu... |
Employee movement auto generate | Dear Team, we need to clarification on employee movement process, please call me for the discussion. | employee movement auto generation not possible | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Kuldeep Singh, Based on your request, clarification on the employee movement process, we will ... |
rename fields & clarification required. | Dear Team, We need to rename of employment details fields. also describe reporting manager, functional manager & skip level manager, process flow. | employee movement clarification provided | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kuldeep Singh, Based on your concern, request us to rename of employment details fields.... |
Change Tab name of IFS No to IFSC Code | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Kindly change the tab name in Bank Details form IFS no to IFSC Code as early as possible.
Screen shoot attached:
[cid:2d041671-4fda-4e39... | Label name change | Product | Service Request | null | Employee Information | null | null | null | Closed | Hi Tanuj Mukherjee, We will check and confirm you on the feasibility to change the IFS No to IFS code in the bank details. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Hi Tanuj Mukherjee, As per request, We have modified the label name IFS No to IFSC Code in the bank details. Please find the attac... |
FW: Unable-to check leaves -East Team | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
PLS check and resolve.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej T... | Mapping gap in role | Product | Clarification | null | Application Access Management | null | null | null | Closed | HI Gyanamayee,
As discussed, request you to please check the mapping given to the employee against his role through "Manage role player". And then check whether the below listed modules are mapped to the respective role via "Module Role Mapping".
* Management Information System
* Leave
* ... |
Adrenalin Self Service without Contact Details | Hi, team! May I ask why does the employee E34-154-01 able to do self service without having contact details? | Clarification | Product | Configuration | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, Kindly request employee to complete on-boarding process & we could see this employee... |
Ticket - Training attendance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim,
Please reopen training attendance form for - Rotodynamics for pumps 2021. dated 27th May 2021.
The training was by mistake submitted... | Backend Update | Customization | Data Correction | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, Noted on your request,we will reopen the training and update once the same is resolved . Regards Wasim, Hi Kirti Ghule, Please be informed, we have now reopened the training attendance form for – Rotodynamics for pumps 2021. dated 27th May 2021, to mark the attendance of the employees, please ch... |
Confirm Process Error | Hi, team! I'd like to ask the details caused by this error message upon running the confirm process. Please advise. Thank you! | Previous pay month mar15 data correction issue | Geo Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Zigmort Jelaver Ragudo, We are checking the above concern, please tell if any changes done after employee's... |
COMP OFF CONFIGURATION | Hi, we have changed our comp off policy as below points maximum comp off accumulation 7 days comp off request must be within 7days from working | leave configuration change | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Yogaraju M, As discussed ,Kindly join thissession https://fastsupport.gotoassist.com/663773949, connected
... |
MRent declaration Details | We need urgently a report with Employee Name, ps no., monthly rent amount, landlord name & landlord PAN Number. In the existing Tax and Rent Export, we are unable to get Landlord Name & Landlord PAN number. Its required urgently by us for our TDS filing on 31st May 2021. | Provided the data | Product | Data Correction | null | Payroll Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi KARTHIKEYAN. K, Requesting you to connect the below link. https://fastsupport.gotoassist.com/883431505 , Hi KARTHIKEYA... |
FW: Error while uploading the goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls look it on priority.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, Goal Setting was not initiated for this reported employee. We have initiated the same and the employee will be able to save and submit his Goals. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
AHM - Not reflecting employees details in salary register report | Hello Team, Below mentioned employee detail is not reflecting in salary register. request you check and resolve on ASAP.
Employee
ID
Employee Name
ECWAHM00089
Bhatt Parthkumar
Maheshchandra
ECWAHM00959
Digant Rao
ECWAHM02544
Ravi Pratap Singh
Solanki
... | City was not mapped due to that employee not appeared in the salary register | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Humayu Tandurwala, From the below mail we understood that the given employees are not reflected in the salary ... |
HRMS User Manual | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Please provide HRMS User Manual of all processes.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Priva... | User manual provided | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Palak sodhi, As requested, we have attached the user manual module wise in this mail. Please check the same and feel free to reach us for further clarification. Thanks & Regards, Greeshma, Dear Greeshma,
Attachment is missing.
Thanks & Regards
Palak Sodhi
HR Depa... |
RE: Disable Lapsed CL & SL Balance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Can we get an update on this.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th ... | inactive the leave type | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, From the reported query we understood that you would like to disable Lapsed CL and Lapsed SL category from HRMS application. Kindly navigate to "Leave Configuration" form and select the leave type and changed the status as 'Inactive' and submit the form. So that it will not reflect in 'Leave Reque... |
PMS Self Appraisal form | Rating is not showing | Rating issue | Customization | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar,
We will check the reported query on rating not showing for the reported employee and wil... |
Removing access to Compensation details | Removing access to Compensation details | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Resolved | created_by: 2043020884409
time: 2021-05-29 12:25:38 UTC, Hi Archana, As requested, access to the form "Compensation Details" has been removed for the user group "HR Foundation - Self". Once the activity is completed and the form to be enabled to users, you can enable the same via Module Administration for the user... |
RE: PMS - Competency Issue | Dear Srujana,
We have noticed that for employee id 00167, does not have competency under his appraisal form (SS below). Could you please check and address the same.
[cid:image001.png@01D754A2.72BD4240]
Regards,
Nainesh
Disclaimer Notice: This message (including attachments) is legally privileged and/or c... | Goal setting competency status is showing in saved. Now we have corrected the status. | Product | Service Request | null | Performance Appraisal | null | null | null | Closed | Hi Nainesh, We have checked, goal setting competency status is showing in saved. Now we have corrected the status. Request you to check and revert for any further clarifications. Regards, Srujana.M , Dear Srujana,
Further to our conversation, please note this is still pending.
Could you please look i... |
Goal Setting Issue - Emp Id 01304 | Dear Srujana,
We have issue with the goal setting process for our emp id 01304 (SS provided below), as we are unable to save the goals in the Goal sheet. Could you please check and address the same.
[cid:image001.png@01D754A2.6B268280]
Regards,
Nainesh
Disclaimer Notice: This message (including attachmen... | Rejected status has been updated | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Nainesh, We have checked, below reported employee goals have been rejected that status you are unable to view now we have corrected the. Request you to check and revert for any further clarifications. Regards, Srujana.M, Dear Surjana,
The issue is that the employee is unable to save the new Goals, we have ... |
Employee movement | Dear Madam,
Mr. Hemant kumar(72380) has transferred from Rohtak to Ambala.
[cid:image001.png@01D7549F.FC6F12F0]
Regards,
Sowmya
Assistant Manager - Human Resources
Bharat Financial Inclusion Limited
(Formerly "IndusInd Financial Inclusion Limited")
Registered Office: One Indiabulls Centre, T... | employee movement details have been updated in spark. | Product | Service Request | null | Employee Movement | null | null | null | Closed | Hi Sowmya, We have checked, employee movement details have been updated in spark. REquest you to check and revert for any further clarifications. Srujana Mittapalli |
EMPLOYEE NOT ABLE TO APPLY CONVEYANCE OF AVAILABLE BALANCE | Dear Concern, Employee not able to apply conveyance reimbursement claim of available amount for the current month. Note: Claim was earlier applied & pulled back for correction second time employee unable to submit the claim with available amount. | Client end they resolved the issue | Product | Configuration | null | Claims and Reimbursments | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Parth Patel, Based on the below mail we understood that the employee was not able to apply the conveyance reim... |
not able submit exit interview | P2244 Soumarsha Banerjee, is
receiving below error when submitting Exit interview form. He has not entered
any special characters in the text field. Please check and advise. | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/ |
Reminder Error | Please find the attached mail. Please rectify the error he is getting reminder to approve the goal of his subordinate for whom he has already approved the goal. Please go through the attached mail to see the full detail
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 ... | duplicate records have been created in goal setting form. | Product | Data Correction | null | Goal Management | null | null | null | Closed | FYI Please revert to this
Best Regards
Shreya
Manager - Human Resources (Talent Management)
M +91 7625018884 T +91 80 2237 8000
[cid:imageda775f.JPG@44b588a0.40b003da]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road
High Grounds, Bangalore 560001, India
www.himatsingka.com<... |
FW: Internal system error show in adrenalin | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Error while uploading goal file
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej... | Violation of PRIMARY KEY constraint 'PK_PMSRVWMILE_LOAD'. Cannot insert duplicate key in object 'dbo.PMS_NEW_REVIEW_MILESTONE_T'. The duplicate key value is (443141c918f44589).
Goal was saved despite the error | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, The error seems to due to a duplicate milestone error when checked via the backend. However, despite the error, the goal saved by employee was successful and is reflecting as Saved in Goal Setting form. PFB screenshot for your reference. Regards, Gowtham. N Product Support Adrenalin ... |
Salary Register for May 2021 is blank | Hi I had confirmed the pay process for April 2021 but for May 2021 post processing the pay process the salary register doesn't contain any data its blank. Please fix and do the needful | Based on the analysis we have found that the employee code 12345 duplicated in the PA_HRMS_EMP_MAST hence pay process not started.
| Product | Data Correction | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Based on the analysis we have found that the employee code 12345 duplicated in the PA_HRMS_EMP_M... |
RE: Disable Lapsed CL & SL Balance | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Please update on this.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, ... | inactive the leave | Product | Configuration | null | Absence, Time and Attendance | null | null | null | Closed | Hi Palak sodhi, From the reported query we understood that you would like to disable Lapsed CL and Lapsed SL category from HRMS application. Kindly navigate to "Leave Configuration" form and select the leave type and changed the status as 'Inactive' and submit the form. So that it will not reflect in 'Leave Req... |
Need to be move pending transaction | Resignation Application Emp Vijay Sharma P2537 TO : Gaurav Wig’s P1888 | Actor change | Product | Data Correction | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Surendra Kumar, We will move the transaction to the reported employee id and will share the updates with you s... |
Unable to upload Fuel in CTC | Dear Team, Unable to enter Fuel amount in Mr.NBHC01882 ^ Vishal Mishra CTC, kindly check and do the needful, it is very urgent. Regards, Supulaxmi Konar Hr-Operation | Clarification provided for CTC Upload | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi Konar, As discussed please upload the same using the "CTC_Upload_NBHC" template then... |
Semi Pay Process Access to Payroll Team | Hi, team! We've noticed the payroll management is not enough for the payroll team to access the 'semi pay process PHL'. Is it true that the 'semi pay process PHL' is under the HR foundation? Please do advise. | Configuration has been informed. | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14157, Hi Zigmort Jelaver Ragudo, Please be informed that, the form name "Semi Pay Process PHL" can be accessed ... |
Authorized Absence |
Dear Madam,
Leave Name : AA-Authorized absence (LOP) It should be LOP for Leave Name : AA-Authorized absence (LOP)
At time of Attendance Integration Report also it got LOP happened, it has become twice happened .
Kindly resolve
E.G : EMP 4173 he got 30 days LOPs instead of 15 LOPs.
[cid:image001.png@... | LOP days has been added multiple times. | Product | Data Correction | null | Pay process | null | null | null | Closed | Hi Sowmya, As per your request, we have removed the duplicate LOPdays in Spark. REquest you to check and revert for any further clarifications. Regards, Srujana.M |
Need to add participants for back date training | I want to add few participants in back dated training program which i couln't add before training started. | missed out at the stage of course schedule. | Product | Clarification | null | Training Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/12160, Hi Rajan Thakar, As informed over the call, please join us in the below link: https://fastsupport.gotoas... |
Arrears issue |
Dear Madam,
In attendance Integration Report Arrears are added for below 4 employees but not processed in May-21 Paysheet. Request you to kindly look it this. Thank you.
EMPCODE
EMPNAME
Arrear Days
109663
Ravi Sharad Gaikwad
2
548
B.Ramu
2
14969
Ramana Mora
0.5
... | RO HO Normal pay group pay process got failed. Due to that arrears are not calculating. Hence we have executed the schedulers. Now Arrear days are reflecting.
| Product | Service Request | null | Salary | null | null | null | Closed | Hi Sowmya, As discussed over the call, RO HO Normal pay group pay process got failed. Due to that arrears are not calculating. Hence we have executed the schedulers. Now Arrear days are reflecting. Request you to check and revert for any further clarifications. Regards, Srujana.M |
Incorrect calculation of undertime | Hi, team! Please see the screenshot for your reference. As shown in the screenshot, the undertime has been miscalculated. May I know how the calculation works? Does the system adds the lunchbreak to the undertime? | Issue Fixed | Geo Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14124, Hi Zigmort Jelaver Ragudo, We are checking this details from our end and will update you on the same., Hi... |
Access to be removed to users | Access to be removed to set of users for "Compensation Details" form. | User group mapping access | Product | Clarification | null | Application Access Management | null | null | null | Closed | created_by: 2043020884409
time: 2021-05-30 18:43:41 UTC, Hi Jitendra, As discussed, please find attached a list of 35 users who were part of the "Hr Foundation - Admin" user group. Based on your confirmation on the users over the call, we have removed the users highlighted in yellow in the attached excel sheet. Yo... |
FW: Payslip header |
Dears,
The pay-slip for GCG Eng is having logo of GCG OI.
[cid:image086901.PNG@93f3c204.4dbe67bd]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image6424e9.PNG@41ed1506.458f4b98]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
... | clarification | Product | Clarification | Payroll Management | Salary | null | null | null | Closed | Hi Elton, Let me check and share you the feedback on this. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-30247411., Hi El... |
FW: Auditors requirement | Dear Team,
Please provide SOC 1 and SOC 2 report for adrenaline system as same is
required by our auditors.
Thanks & Regards
Ankush Khanna
AVP - HR & L&D
SMC Group
Landline: 011 - 30111000 Ext. 8780 / 8790
Mobile: 9650960021
akhanna@smcindiaonline.com <mailto:akhanna@smcindiaonli... | clarification on SOC report | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Ankush Khanna, As discussed over the call, please check and share us the details on SOC for further clarifications. Thanks & Regards, Mohamed Moosa A, Dear Moosa, Please go through following link for details: https://linfordco.com/blog/soc-1-vs-soc-2-audit-reports/ Regards Ankush Khanna, Hi... |
Emp #5692 - Please reject or return to Draft |
Dear Adrenalin Support,
May we request please to return to draft the attached joiner today, as we received the below email that the customer have changed the DOJ to 06-Jun-2021 instead of today 30-May-2021.
Could you please do the needful.
Thank you.
Regards,
Mona
[cid:imagec7a3bc.PNG@ce61a250.4dafd7b5]... | Service request | Product | Service Request | Employee Creation | Employee Information | null | null | null | Closed | Hi Mona, Let me check the feasibility with the internal team and share the updates. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.c... |
RE: URGENT: Junalyn Arcos Pardinas has raised letter request (Salary Certificate) for Junalyn Arcos Pardinas . The request has been approved by Manuel Augustine. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-our team in pyramids has been reporting issues with the letters, please see below as they are not able to generate the letters at their end... | Nationality for the employee is not available so the letter has gone for failed transaction. | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Hi Amit Sangha, For the below mentioned employee the Nationality field in "employee details" form is blank. Due to this the letter is not generating. Adrenalin ME Support |
RE: PHS payroll error |
Dear Mani,
Also the formula for PHS holiday OT should be ("GROSS")*12)/365)/8)*1.5) please correct the same asap.
102
HL_OT_CAL
Holiday/ Week End Over Time calculation
OTHERS
FORMULA
((((dbo.original("BASIC")*12)/365)/8.5)*1.5)*([EXHW_OT_HR]+[HOL_OT_HR])
[cid:image1c9bd4.PNG@0019e0fd.4... | null | null | null | null | null | null | null | null | Closed | This ticket is closed and merged into ticket 14184 |
PHS payroll error |
Hi Team,
I am getting error for PHS payroll.
Also no salary is picking for employee 5691 Katheline Rebusora Luspo.
[cid:image001.png@01D75537.3C43AF70]
[cid:imagedfbb1a.PNG@0aea7812.438ce7c3]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:image1e6b4b.PNG@976bcde... | formula changes | Product | Data Correction | null | Salary | null | null | null | Resolved | ?Hi Elton,
Let me check and share you the feedback.
Best Regards,
Saravanan.SM
Product Support
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park |
Siruseri | Chennai - 600130.
Email: Saravanan.mani@myadrenalin.co... |
AR request validation error in Adrenalin Max__ functioning well in Web | Have increased the Past and Future days limit of raising AR from 15 to 30 Days in Adrenalin Configurator. After the change the mobile application is still not accepting the limit of 30 days whereas user can now do it from web successfully. | Mobil patch deployed | Product | Patch Deployment | Leave Management | null | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jagbir Dhull, We will check the configuration set up and update you on the solution for the same. Abi... |
Holiday | Please rerun holiday of Dipolog branch on March 11, 2021. Thank you. | SP RUN | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/90.0.4430.216 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14288, Hi Racquel A. Reyes, As requested we have executed the scheduler. ... |
Attendance register | Please rerun attendance register on the following employees dated May 14, 2021:
Employee number:
160202-09
16060103
20020202
18110104
Thank you | SP run | Product | Data Correction | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/90.0.4430.216 Mobile/15E148 Safari/604.1
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, As requested we have executed the scheduler. Thanks... |
Appraisal Letters need to upload in the system. | Appraisal Letters need to upload in the system. | Letters uploaded in application server using common upload tool. | Product | Service Request | null | Job Data | null | null | null | Closed | created_by: 2043097241383
time: 2021-05-31 20:03:26 UTC, Hi Minal, As requested, 372 appraisal letters (shared via google drive) have been uploaded successfully in the system. Request you to check and confirm. Regards, Judhistira.M |
Record Resignation - Modification error | Hi , Below mentioned employees LWD is 31 May 2021. when we did the modification the approval mail has not reached Manju's Queue. TG3393 - Ramanamurthy Venkata Kotamraju TG3177 - Gunashekar Baskaran please check and raise and approve the same. Thanks Karthik | reported point resolved after the slowness resolved | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, As discussed yesterday, we understand that unable to modify the record resignation of the given employees. During a check, the transaction ... |
Final closure submission not allowing | Submit button not showing in final closure for these two employees.
102688
119537
System shows msg:"-- Transaction is pending for approval. Cannot modify..." but clearance is all completed. Please check | Employee have reportees they need tobe reassigned | Product | Clarification | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jery Jose P, As per the query , For employee 102688 have no pending Alert and for employee 119537 have reporte... |
RE: Adrenalyne JV error | Noted Madhu. Will check and revert.
Dear @Saravanan Mani<mailto:Saravanan.Mani@myadrenalin.com>, Kindly look into the below on priority.
Issue Quote:
Adrenaline JV's are posted to our ERP without company code for GCGOI and GCG Engineering.
CNS we got with company code, however for the housing and salary loan... | Dynamic field not updated after upgrade | Customization | Data Correction | Payroll Management | Salary | null | null | null | Closed | Hi Team, The subject issue has been already resolved and we have observed the JV for May & June Payroll. JV sent with the correct company code only. Let us know for any further assistance needed. Regards Saravanan |
Change from KPI to Competency | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Saravanan;
Can you please remove these two team members from KPI and place them on competency framework.
2655
Zahra Basheer Ali Mohamed
4... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Mam, Below employees has been moved to Pre-defined goals. Please let us know of any challenges. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani... |
Re: Adrenalin missing 1 goal out of 5,please check and inform. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Pls find below mail by user and resolve
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Sushant V.... | Saved by employee during pending approval | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, The employee had saved a goal while it was pending approval, hence the saved goal was not reflecting in the approval screen. We have corrected the same now and all 5 goals are now reflecting for approval. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@my... |
Re: Adrenalin not opening | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Gowtham,
Pls look into it and resolve.
Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Ronak Desai <rona... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Gyanamayee, Request you to please get the credentials from user and check once from your end if application login is happening or not in your system.
And let us know your feedback.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
... |
Other Leave without pay - captured on Special Holiday/ resulted in LOP | Other Leave without pay - captured on Special Holiday/ resulted in LOP . Also need to under stand how auto leave debit scheduler ran on May 26, 2021 INES00387194 NITHIN DOMINIC 8589910556 | ATT_WO_HOLIDAY SP change | Product | Patch Deployment | Attendance Management | Time and Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, For the Full month LOP scenario (INES00385742) which was reported on 26-May-2021, we have executed t... |
Error of Tamilnadu PT | Dear Concern, kindly find below mentioned error for Tamilnadu PT. EMPLOYEE
CODE
EMPLOYEE NAME
PT H002531
RAJ RAJARATHINAM R 0.00 H004944
Rajinikanth Sambandam Sambandam 0.00 B101007
S.GEORGE A.Siluvaimuthu FERNANDEZ 690.00 B101014
Jagadesh .Gopal Gopal 690.00 B101110
K P Gokul Kannan K B Parthib... | Pt location changed to TNCORP then it is started working | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14278, Hi Yugandhara Chavan,
Tomorrow morning we will provid the connection to get it done.
Regar... |
tax component error | Dear Concern, kindly find below mentioned errors.. Employee Code TaxComponent ShortName Adjustment Amount PayGroup ShortName Upload Status 1 BT700015 MONTHTAX -4428 MBBTOPAB ~ Tax Component ShortName Does not exist while trying to insert 2 BT700025 MONTHTAX -6688 MBBTOPAB ~ Tax Component ShortN... | Clarification provided for MonthTax upload | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Yugandhara Chavan,
Tomorrow morning we will provid the connection to get it done.
Regards ... |
System is too Slow | Sir, the system is responding at very slow speed, difficult to fetch any report w.r.t. attendance and our Salary pay day is 1st of succeeding month. kindly resolve the issue. | server is up and working fine | Product | Clarification | Admin Module | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jagbir Dhull, As checked, HRMAX server is down and team is working on the same. We will notify once the server... |
Role rights mapping | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Please provide mapping as per the attached sheet
Also add in below 4 user group mapping
Role Name
ADO-EMP CREATION
ADO-MAKE OFFER
TALE... | Role player mapping upload has been done. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Hi RHICL3, We are working on the same. We will update it shortly. Thanks & Regards, Adrenalin Support 044-3024 7444, Hi RHICL3, We have uploaded the role . Attaching the error sheet for your reference. User group have been updated. Thanks & Regards, Adrenalin Support 044-3024 7444... |
test | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Test
Thanks & Regards
Viresh/ Human Resource
Care Health Insurance, Vipul Tech Square, Tower C, 3rd Floor, Sector - 43, Golf Course Road, Gurgaon
Te... | Test | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi RHICL3, We will check and let us know . Thanks & Regards, Adrenalin Support 044-3024 7444 |
FW: Adrenaline Error -0051 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team
Pls clear the block from backend. Employee is unable to login.
Thanks
Sonali
From: Lochan Deshmukh <Lochan.Deshmukh@artfertilityclinics.... | Blockage removed | Product | Data Correction | null | null | null | null | null | Closed | Hi Sonali Srivastava, For the above-reported employee mobile blockage removed, Kindly check and update us in case of any further clarification. Abirami k |
Goal Setting queue | we received concerns that there are duplicate submissions of goal setting, we need to cleanup those queue and duplicate details. send a screenshot in ms teams for reference | Data clearance | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=2&requested_by=0&wf_filter=all, Hi MG Miranda, We have resolved by clearing the q... |
FW: Adrenalin not Working | Hi,
Pls find below screenshot, user is getting this error. So pls check and resolve.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mu... | Clarification | Product | Clarification | null | Security | null | null | null | Closed | Hi Gyanamayee, This error is network-related and is being faced only by a specific user which could be specific to the laptop/system. Request you to please get this checked with your IT team. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688... |
Pay confirmation | while doing pay process confirmation attached issue is showing. please reslove. | provided the clarification | Product | Clarification | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Amit Bhagat, From the reported query, we understood that you are getting the attached error in the 'confirm pr... |
Prioritising F&F | please check for below employee F&F have triggered or not
513987
Sagrika Mahajan LWD -
16-03-2021 | The employee was available in the F& F screen. | Product | Clarification | Admin Module | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.146 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/login, Hi RHICL3, We are working on the below query. We will update the same at the earliest. Thanks & Rega... |
My Transaction > Approved by Me not reflecting forms correctly | Dear Team,
This is to inform, Vinay Prakash Ahuja (C125803) approved the resignation form of his direct reportee Saurav Borthakur(C152456) on last Thursday i.e. May 27, 2021 (attached mail for reference).
However, the same is not visible under his My Transaction > Approved by Me. (screenshot below)
Ideally all... | Configuration Change | Product | Configuration | null | Application Access Management | null | null | null | Closed | Hi Nayomi Shah, During analysis, we observed that "Adrenalin Configuration Editor" choose the configuration name as "RAISEDDATE" and found the configuration value is "30" so the system will check raised date minus 30 will show in the front end application. Currently change the configuration value to 90 days. On... |
FW: EMPOWER Error | Dear Concern
Attached below is the error and you are requested to resolve this issue on priority.
Thanks
Rgds
Shankar Rawat
From: Subhash Karn <subhash.karn@minosha.in>
Sent: 31 May 2021 17:01
To: SHANKAR RAWAT <shankar.rawat@minosha.in>
Subject: RE: EMPOWER Error
Dear Sir,
It's third party applicat... | SQL SERVER is not connected , SQL Services are found to be not running | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Shankar Rawat, Please join the below session link. https://fastsupport.gotoassist.com/305348765 Thanks & Regards, Mohamed Moosa A, Hi Shankar Rawat, As communicated over the call, on our analyses we have found that the SQL SERVER is not connected , SQL Services are found to be not running. Hence th... |
Employee creation - approval | Hi , today we had around 11 New joinees , which has to be created. for approving 5 records i have spent nearly half a days time. when ever i approve it , it is going to failed transaction. need a action towards it. Thanks Karthik | changes done by infrateam | Product | Configuration | null | Workflow | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: , Hi Karthik Sivakumar, As discussed yesterday, we understand that the employee creation process took time to complete also the transaction moved to failed state due... |
FW: Goal sheets for FY'22 of my DRs | Hi Gowtham,
Pls reverse Ashutosh sir’s goal setting-21-22 and revert.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai – 400079 ... | Service request | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, As informed over the call, the goals of "261415 - Ashutosh Deshpande" have been reversed and moved to saved stage. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 |
FW: please help me to resolve error | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls check.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods L... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, We found that the employee has already saved the goal for which she has reported the error. Maybe the employee corrected the content and saved the same. Please check with the user now and confirm if the issue still persists. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Em... |
FW: $$$ Scheduler Run issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
There is a scheduler run issue for the date 27TH May 21.
Below is the screenshot, Please do needful.
I have raised ticked to my IT t... | Scheduler & all other services stopping & starting night time. | Product | Service Request | null | Absence, Time and Attendance | null | null | null | Closed | Hi Nilesh, As informed over the call, we have executed the scheduler manually for 27th May 2021. Please check and confirm. Also, we have initiated a separate mail chain with IT with relevant screenshots, including you all as well for further tracking on the reason for this occurrence. Regards, Gowtham. N P... |
Lop reversal | Dear Team, As per request, We have changed the Lop days the reported employee from our end, Kindly check from your end and share feedback. Emp_code: 7995 | Lop reversal | Product | Data Correction | null | Separation Management | null | null | null | Closed | created_by: 2043097241351
time: 2021-05-31 11:22:56 UTC |
error in employee basic information | Error in employee basic information-- need guidance. | miscellaneous field values not given | Product | Clarification | null | Job Data | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-31 11:10:02 UTC |
FW: Error in movement - Mr. Rakesh Kumar Singh ( E Code – 103387). | Dear Gowtham,
Please find below issue while Central Location HR doing movement for Employee code – 103387.
Error is coming after clicking on Go after selecting employee Name and code.
Thanks and Regards,
Vinay Kumar Singh
Senior Design Engineer - Corporate IT,
Tata Consulting Engineers Limited,
Unit no NB ... | contract end type is in different format | Product | Data Correction | null | Employee Information | null | null | null | Closed | Hi Vinay Singh, We suspect data problem for the following error. Please join us in the below link to check the same. https://us02web.zoom.us/j/81549717676?pwd=V29rZnE4dGQ2TStMUGJqRExRZVVWUT09 The call was left unanswered while we tried reaching you. Please call us back at your convenient time. Thanks,... |
Provision for this month | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Moosa,
Please share the provision for this month, as today is the last date to
share with my finance team, request if you can quickly provide.
-... | monthly CR data | Product | Clarification | null | Setup HRMS | null | null | null | Closed | Hi Jatin,
The provision for May month is 0.5 Man Day Effort. Below are the tickets for your reference.
?
12942
12816
12947
13069
13508
13651
13653
Thanks & Regards,
Mohamed Moosa A
________________________________
Adrenalin eSystems Limited
06th Floor, Next Level, Intellect Design Arena | Plot N... |
Confirmation approval error. | One Confirmation is pending for approval with 90016 ^ Ashok Kumar Dash while approving the form is getting error , please check and update. | Approver not having the form access.
So suggested to complete the onboarding form and approve the pending form. | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bharat Kumar, Post analyzing, we found that the mentioned employee not completed their onboarding process due ... |
PF Contribution - 12% from Basic | Hi We are deducting the PF as 12% from basic for the below mentioned employees therefore it has been captured and it has to be forecast likewise in the TDS computation part too. Please do the necessary changes and let us know for further process
Employee
Code
Employee Name
10060... | Done the changes | Product | Configuration | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Josephine G, Based on your request we have checked and found that the mentioned employees 10001 and 10002 has ... |
FW: difficulty in goal updation | Dear Gowtham,
Pls check and resolve . she is trying to save but unable to save her goals and it has not crossed MOP 's word limit but still it is not taking.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd ... | PMS_MEASURE_MAX_LENTH value increased | Product | Configuration | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, The below mentioned configuration was set as 500, so the system was throwing validation as the description was more than 500 characters. However, the validation was misleading, as it said 2500. PMS_MEASURE_MAX_LENTH We have now changed the config value to 2500 so that employees can fill up to 25... |
FW: Goal Setting for PMS 2021-22 raised by 900642 - Gajanan Dhole has been approved by Sonal Raich | Hi,
Pls check, notification is showing only 1 goal whereas he has submitted 7 goals and manager approved it also.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Hi... | Double submit difference of 2 minutes | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, The discrepancy in the email trigger is due to the double submit of the form. However, as informed, the goals data(7 Goals) of employee is showing correctly in the Goal Setting form as approved Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mo... |
Form Creation Setup on HRMS | Dear Team,
Please let us know the steps to form creation on HRMS.
Thanks & Regards
Palak Sodhi
HR Department
Aye Finance Private Limited
8th Floor, Vipul Square
Sushant Lok, Phase 1, Gurgaon-122009
Contact: 8826554216
--
**********************... | steps provided | Product | Clarification | null | Claims and Reimbursments | null | null | null | Closed | Hi Palak sodhi, As discussed, we understood that you would like to create new claims. Kindly check the below steps, 1. Navigate "Dynamic Claim Creation" form and create the form(Refer the user manual) 2. Navigate to "Reimbursement Types" and change the financial year to the current year for all types. 3. Na... |
FW: Employee creation Error | Dear Judhi,
Kindly check the error while doing employee creation as per trail mail.
Regards,
Supulaxmi Konar
Hr-Operation
From: Manoj Kumar Tiwari/NBHC/HR
Sent: 31 May 2021 15:23
To: Supulaxmi Konar/NBHC/HR; Jitendra Chaturvedi/NBHC/HR
Subject: Employee creation Error
Dear Supulaxmi,
I am getting be... | Clarification | Product | Clarification | null | Manage Employees | null | null | null | Closed | Hi Supulaxmi, We will check and update you on the status shortly Regards, Judhistira.M, Hi Supulaxmi, As checked, the file has been blocked due to restrictions in your company policy. Request you to check with your IT Team to remove the restriction. Please revert for further clarification. Regar... |
Leave Credit | For APL26535 Leave balance is showing Zero | Leave credit scheduler has been executed. | Product | Clarification | Attendance Management | Personal Data | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have run the leave scheduler for the below-reported employee. Now employees can able to view t... |
Delete resignation reasons | HI Please delete resignation reasons which are NOTmentioned as New. regards Aishwarya | As per your requirement we have updated the reasons for the mentioned employees. As discussed we have made all the reasons inactive expect the reasons (termination,unauthorized absentism, Others(Please specify in the description box), retirement) and the reasons which contains new at the end of the reasons. | Product | Data Correction | Separation Management | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets?_method=get&page=3&requested_by=0&wf_filter=resolved_or_closed, Hi Aishwarya KV, We need more clarit... |
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