Conversation_ID
stringlengths
5
5
Customer_Message
stringclasses
15 values
Agent_Response
stringclasses
81 values
Sentiment
stringclasses
5 values
C0401
Abeg my alert never come since I cash out
Sorry for delay, I go push the alert again
Complaint
C0402
Why una charge me ₦300 for nothing?
Sorry for delay, I go push the alert again
Gratitude
C0403
Your ATM swallow my card o
You’re welcome, anytime boss
Neutral
C0404
Why una charge me ₦300 for nothing?
You get ₦47332 balance for your wallet
Gratitude
C0405
I no fit see my last transaction history
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0406
Una dey try, I like the new update
The ₦300 na service charge wey apply automatically
Gratitude
C0407
Una dey try, I like the new update
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0408
Abeg I forget my PIN, wetin I go do?
Sorry for the slow speed, we dey fix am sharp sharp
Neutral
C0409
The app dey log me out anytime I try login
Make I reset the system, then you try again
Neutral
C0410
Abeg how much remain for my account?
No wahala, I go send reset code to your phone
Neutral
C0411
Una app dey slow well well
Sorry for delay, I go check am now, abeg hold on
Neutral
C0412
Thanks for help me confirm the payment earlier
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0413
I wan buy airtime ₦500, e no gree go
I fit help you process closure, you sure say you wan do am?
Positive
C0414
Abeg I forget my PIN, wetin I go do?
Sorry for delay, I go push the alert again
Request
C0415
The app dey log me out anytime I try login
Abeg go nearest branch make dem release your card
Positive
C0416
I get double debit yesterday, wetin happen?
Sorry for delay, I go push the alert again
Neutral
C0417
Abeg how much remain for my account?
I go help you update your number, abeg confirm am
Neutral
C0418
I wan buy airtime ₦500, e no gree go
Abeg go nearest branch make dem release your card
Request
C0419
The app dey log me out anytime I try login
You get ₦43309 balance for your wallet
Complaint
C0420
The app dey log me out anytime I try login
The ₦300 na service charge wey apply automatically
Complaint
C0421
The app dey log me out anytime I try login
Sorry for the slow speed, we dey fix am sharp sharp
Gratitude
C0422
Why una charge me ₦300 for nothing?
Sorry for the slow speed, we dey fix am sharp sharp
Positive
C0423
I no fit see my last transaction history
Check your history again, I don refresh am
Positive
C0424
Abeg I forget my PIN, wetin I go do?
You get ₦21631 balance for your wallet
Gratitude
C0425
Please I wan change my phone number
I don see am, refund go show within 24 hours
Gratitude
C0426
Your ATM swallow my card o
Sorry for delay, I go push the alert again
Neutral
C0427
The app dey log me out anytime I try login
Make I reset the system, then you try again
Positive
C0428
The app dey log me out anytime I try login
No wahala, I go send reset code to your phone
Positive
C0429
Una dey try, I like the new update
You’re welcome, anytime boss
Neutral
C0430
I get double debit yesterday, wetin happen?
Make I reset the system, then you try again
Complaint
C0431
Your ATM swallow my card o
The ₦300 na service charge wey apply automatically
Neutral
C0432
Thanks for help me confirm the payment earlier
Sorry for delay, I go push the alert again
Gratitude
C0433
Una app dey slow well well
You get ₦27434 balance for your wallet
Gratitude
C0434
I no fit see my last transaction history
Abeg go nearest branch make dem release your card
Neutral
C0435
Abeg my alert never come since I cash out
Make I reset the system, then you try again
Neutral
C0436
Please I wan change my phone number
I don see am, refund go show within 24 hours
Neutral
C0437
Thanks for help me confirm the payment earlier
Sorry for delay, I go check am now, abeg hold on
Complaint
C0438
Please I wan change my phone number
The ₦300 na service charge wey apply automatically
Positive
C0439
Abeg I forget my PIN, wetin I go do?
Sorry for delay, I go push the alert again
Request
C0440
Abeg my alert never come since I cash out
I go help you update your number, abeg confirm am
Positive
C0441
Una app dey slow well well
Kindly update your app make e work well
Complaint
C0442
Your ATM swallow my card o
Sorry for delay, I go push the alert again
Positive
C0443
Abeg my alert never come since I cash out
Sorry for delay, I go check am now, abeg hold on
Positive
C0444
Please I wan change my phone number
Sorry for the slow speed, we dey fix am sharp sharp
Complaint
C0445
I wan close my account sharp sharp
Kindly update your app make e work well
Request
C0446
Hello, my transfer no go since yesterday o
You’re welcome, anytime boss
Request
C0447
Your ATM swallow my card o
No wahala, I go send reset code to your phone
Positive
C0448
Abeg I forget my PIN, wetin I go do?
Sorry for delay, I go push the alert again
Positive
C0449
Why una charge me ₦300 for nothing?
Sorry for delay, I go check am now, abeg hold on
Neutral
C0450
Abeg how much remain for my account?
Thanks plenty! We go still add more features
Complaint
C0451
Una dey try, I like the new update
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0452
I wan close my account sharp sharp
Check your history again, I don refresh am
Neutral
C0453
Abeg my alert never come since I cash out
Sorry for delay, I go push the alert again
Positive
C0454
Your ATM swallow my card o
I fit help you process closure, you sure say you wan do am?
Gratitude
C0455
Thanks for help me confirm the payment earlier
Kindly update your app make e work well
Gratitude
C0456
Abeg I forget my PIN, wetin I go do?
Abeg go nearest branch make dem release your card
Complaint
C0457
Abeg how much remain for my account?
Sorry for delay, I go push the alert again
Complaint
C0458
Hello, my transfer no go since yesterday o
Check your history again, I don refresh am
Complaint
C0459
Your ATM swallow my card o
I don see am, refund go show within 24 hours
Neutral
C0460
I wan close my account sharp sharp
Check your history again, I don refresh am
Request
C0461
Abeg I forget my PIN, wetin I go do?
Make I reset the system, then you try again
Complaint
C0462
The app dey log me out anytime I try login
I go help you update your number, abeg confirm am
Positive
C0463
I no fit see my last transaction history
You’re welcome, anytime boss
Request
C0464
Please I wan change my phone number
You’re welcome, anytime boss
Positive
C0465
Your ATM swallow my card o
Thanks plenty! We go still add more features
Positive
C0466
Abeg my alert never come since I cash out
Make I reset the system, then you try again
Gratitude
C0467
I wan close my account sharp sharp
I fit help you process closure, you sure say you wan do am?
Request
C0468
I wan buy airtime ₦500, e no gree go
The ₦300 na service charge wey apply automatically
Complaint
C0469
Una app dey slow well well
The ₦300 na service charge wey apply automatically
Gratitude
C0470
Una dey try, I like the new update
I fit help you process closure, you sure say you wan do am?
Complaint
C0471
Your ATM swallow my card o
Kindly update your app make e work well
Complaint
C0472
The app dey log me out anytime I try login
I fit help you process closure, you sure say you wan do am?
Neutral
C0473
Una dey try, I like the new update
Sorry for delay, I go push the alert again
Request
C0474
I wan close my account sharp sharp
Abeg go nearest branch make dem release your card
Neutral
C0475
Why una charge me ₦300 for nothing?
You get ₦49942 balance for your wallet
Request
C0476
Thanks for help me confirm the payment earlier
Sorry for delay, I go push the alert again
Neutral
C0477
Please I wan change my phone number
Abeg go nearest branch make dem release your card
Gratitude
C0478
Abeg how much remain for my account?
You get ₦49741 balance for your wallet
Positive
C0479
Abeg my alert never come since I cash out
Check your history again, I don refresh am
Neutral
C0480
Abeg I forget my PIN, wetin I go do?
Thanks plenty! We go still add more features
Request
C0481
Una app dey slow well well
Thanks plenty! We go still add more features
Gratitude
C0482
Abeg my alert never come since I cash out
Abeg go nearest branch make dem release your card
Request
C0483
I get double debit yesterday, wetin happen?
I don see am, refund go show within 24 hours
Positive
C0484
Your ATM swallow my card o
Thanks plenty! We go still add more features
Positive
C0485
I get double debit yesterday, wetin happen?
I don see am, refund go show within 24 hours
Complaint
C0486
Thanks for help me confirm the payment earlier
Sorry for the slow speed, we dey fix am sharp sharp
Gratitude
C0487
Abeg my alert never come since I cash out
I fit help you process closure, you sure say you wan do am?
Neutral
C0488
Abeg how much remain for my account?
I go help you update your number, abeg confirm am
Request
C0489
Your ATM swallow my card o
Sorry for delay, I go push the alert again
Neutral
C0490
Thanks for help me confirm the payment earlier
Thanks plenty! We go still add more features
Gratitude
C0491
I get double debit yesterday, wetin happen?
Abeg go nearest branch make dem release your card
Positive
C0492
I wan buy airtime ₦500, e no gree go
I fit help you process closure, you sure say you wan do am?
Positive
C0493
I no fit see my last transaction history
Check your history again, I don refresh am
Gratitude
C0494
The app dey log me out anytime I try login
Sorry for delay, I go check am now, abeg hold on
Positive
C0495
Why una charge me ₦300 for nothing?
You’re welcome, anytime boss
Complaint
C0496
I no fit see my last transaction history
Kindly update your app make e work well
Neutral
C0497
Abeg I forget my PIN, wetin I go do?
Kindly update your app make e work well
Request
C0498
Your ATM swallow my card o
You get ₦19517 balance for your wallet
Complaint
C0499
Una app dey slow well well
The ₦300 na service charge wey apply automatically
Complaint
C0500
Hello, my transfer no go since yesterday o
Make I reset the system, then you try again
Neutral