Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0501
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0502
|
Una dey try, I like the new update
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0503
|
I get double debit yesterday, wetin happen?
|
You get â¦9327 balance for your wallet
|
Gratitude
|
C0504
|
Abeg my alert never come since I cash out
|
Kindly update your app make e work well
|
Gratitude
|
C0505
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0506
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Gratitude
|
C0507
|
Your ATM swallow my card o
|
Make I reset the system, then you try again
|
Positive
|
C0508
|
Abeg my alert never come since I cash out
|
Youâre welcome, anytime boss
|
Neutral
|
C0509
|
Why una charge me â¦300 for nothing?
|
Youâre welcome, anytime boss
|
Complaint
|
C0510
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0511
|
Abeg I forget my PIN, wetin I go do?
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0512
|
Abeg how much remain for my account?
|
Make I reset the system, then you try again
|
Complaint
|
C0513
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Neutral
|
C0514
|
Why una charge me â¦300 for nothing?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0515
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Complaint
|
C0516
|
I get double debit yesterday, wetin happen?
|
Kindly update your app make e work well
|
Request
|
C0517
|
I get double debit yesterday, wetin happen?
|
Youâre welcome, anytime boss
|
Request
|
C0518
|
Una dey try, I like the new update
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0519
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0520
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0521
|
Please I wan change my phone number
|
Thanks plenty! We go still add more features
|
Request
|
C0522
|
I no fit see my last transaction history
|
Youâre welcome, anytime boss
|
Request
|
C0523
|
I get double debit yesterday, wetin happen?
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0524
|
I no fit see my last transaction history
|
I go help you update your number, abeg confirm am
|
Positive
|
C0525
|
I wan close my account sharp sharp
|
You get â¦16708 balance for your wallet
|
Complaint
|
C0526
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Neutral
|
C0527
|
Your ATM swallow my card o
|
Thanks plenty! We go still add more features
|
Positive
|
C0528
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0529
|
I no fit see my last transaction history
|
Youâre welcome, anytime boss
|
Complaint
|
C0530
|
Abeg my alert never come since I cash out
|
Youâre welcome, anytime boss
|
Complaint
|
C0531
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Request
|
C0532
|
Abeg my alert never come since I cash out
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0533
|
Hello, my transfer no go since yesterday o
|
Make I reset the system, then you try again
|
Positive
|
C0534
|
Hello, my transfer no go since yesterday o
|
Check your history again, I don refresh am
|
Gratitude
|
C0535
|
Abeg how much remain for my account?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0536
|
Please I wan change my phone number
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0537
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Neutral
|
C0538
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Neutral
|
C0539
|
I get double debit yesterday, wetin happen?
|
Kindly update your app make e work well
|
Neutral
|
C0540
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Request
|
C0541
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go push the alert again
|
Gratitude
|
C0542
|
The app dey log me out anytime I try login
|
Make I reset the system, then you try again
|
Complaint
|
C0543
|
Thanks for help me confirm the payment earlier
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0544
|
Abeg I forget my PIN, wetin I go do?
|
Check your history again, I don refresh am
|
Request
|
C0545
|
Una dey try, I like the new update
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0546
|
I get double debit yesterday, wetin happen?
|
Thanks plenty! We go still add more features
|
Neutral
|
C0547
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0548
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0549
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Request
|
C0550
|
The app dey log me out anytime I try login
|
Sorry for delay, I go push the alert again
|
Request
|
C0551
|
Una dey try, I like the new update
|
Make I reset the system, then you try again
|
Neutral
|
C0552
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go push the alert again
|
Request
|
C0553
|
Please I wan change my phone number
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0554
|
I no fit see my last transaction history
|
Sorry for delay, I go push the alert again
|
Request
|
C0555
|
I wan buy airtime â¦500, e no gree go
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0556
|
Please I wan change my phone number
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0557
|
The app dey log me out anytime I try login
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0558
|
Una dey try, I like the new update
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0559
|
I no fit see my last transaction history
|
You get â¦15713 balance for your wallet
|
Request
|
C0560
|
I get double debit yesterday, wetin happen?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0561
|
Abeg my alert never come since I cash out
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0562
|
Hello, my transfer no go since yesterday o
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0563
|
Thanks for help me confirm the payment earlier
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0564
|
Una app dey slow well well
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0565
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Request
|
C0566
|
Abeg how much remain for my account?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0567
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Positive
|
C0568
|
Your ATM swallow my card o
|
Make I reset the system, then you try again
|
Gratitude
|
C0569
|
Abeg I forget my PIN, wetin I go do?
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0570
|
Why una charge me â¦300 for nothing?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0571
|
The app dey log me out anytime I try login
|
Make I reset the system, then you try again
|
Complaint
|
C0572
|
Hello, my transfer no go since yesterday o
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0573
|
I wan buy airtime â¦500, e no gree go
|
Make I reset the system, then you try again
|
Gratitude
|
C0574
|
Your ATM swallow my card o
|
Youâre welcome, anytime boss
|
Gratitude
|
C0575
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0576
|
Your ATM swallow my card o
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0577
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Neutral
|
C0578
|
Your ATM swallow my card o
|
Thanks plenty! We go still add more features
|
Request
|
C0579
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Positive
|
C0580
|
The app dey log me out anytime I try login
|
Check your history again, I don refresh am
|
Request
|
C0581
|
Abeg my alert never come since I cash out
|
No wahala, I go send reset code to your phone
|
Positive
|
C0582
|
Hello, my transfer no go since yesterday o
|
You get â¦4833 balance for your wallet
|
Request
|
C0583
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0584
|
Abeg I forget my PIN, wetin I go do?
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0585
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Request
|
C0586
|
I no fit see my last transaction history
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0587
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Positive
|
C0588
|
Hello, my transfer no go since yesterday o
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0589
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0590
|
I no fit see my last transaction history
|
Make I reset the system, then you try again
|
Neutral
|
C0591
|
Your ATM swallow my card o
|
Make I reset the system, then you try again
|
Request
|
C0592
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Positive
|
C0593
|
Una dey try, I like the new update
|
No wahala, I go send reset code to your phone
|
Request
|
C0594
|
Abeg my alert never come since I cash out
|
No wahala, I go send reset code to your phone
|
Request
|
C0595
|
Why una charge me â¦300 for nothing?
|
No wahala, I go send reset code to your phone
|
Request
|
C0596
|
Your ATM swallow my card o
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0597
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0598
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Complaint
|
C0599
|
Abeg I forget my PIN, wetin I go do?
|
Kindly update your app make e work well
|
Neutral
|
C0600
|
Thanks for help me confirm the payment earlier
|
You get â¦16180 balance for your wallet
|
Complaint
|
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