Conversation_ID stringlengths 5 5 | Customer_Message stringclasses 15
values | Agent_Response stringclasses 81
values | Sentiment stringclasses 5
values |
|---|---|---|---|
C0501 | I wan close my account sharp sharp | I don see am, refund go show within 24 hours | Complaint |
C0502 | Una dey try, I like the new update | Sorry for the slow speed, we dey fix am sharp sharp | Complaint |
C0503 | I get double debit yesterday, wetin happen? | You get â¦9327 balance for your wallet | Gratitude |
C0504 | Abeg my alert never come since I cash out | Kindly update your app make e work well | Gratitude |
C0505 | I wan buy airtime â¦500, e no gree go | The â¦300 na service charge wey apply automatically | Gratitude |
C0506 | Please I wan change my phone number | Make I reset the system, then you try again | Gratitude |
C0507 | Your ATM swallow my card o | Make I reset the system, then you try again | Positive |
C0508 | Abeg my alert never come since I cash out | Youâre welcome, anytime boss | Neutral |
C0509 | Why una charge me â¦300 for nothing? | Youâre welcome, anytime boss | Complaint |
C0510 | Thanks for help me confirm the payment earlier | Sorry for delay, I go push the alert again | Complaint |
C0511 | Abeg I forget my PIN, wetin I go do? | Abeg go nearest branch make dem release your card | Complaint |
C0512 | Abeg how much remain for my account? | Make I reset the system, then you try again | Complaint |
C0513 | Abeg how much remain for my account? | Check your history again, I don refresh am | Neutral |
C0514 | Why una charge me â¦300 for nothing? | Sorry for the slow speed, we dey fix am sharp sharp | Complaint |
C0515 | Abeg I forget my PIN, wetin I go do? | Thanks plenty! We go still add more features | Complaint |
C0516 | I get double debit yesterday, wetin happen? | Kindly update your app make e work well | Request |
C0517 | I get double debit yesterday, wetin happen? | Youâre welcome, anytime boss | Request |
C0518 | Una dey try, I like the new update | I fit help you process closure, you sure say you wan do am? | Complaint |
C0519 | I wan buy airtime â¦500, e no gree go | I go help you update your number, abeg confirm am | Neutral |
C0520 | I wan close my account sharp sharp | I fit help you process closure, you sure say you wan do am? | Request |
C0521 | Please I wan change my phone number | Thanks plenty! We go still add more features | Request |
C0522 | I no fit see my last transaction history | Youâre welcome, anytime boss | Request |
C0523 | I get double debit yesterday, wetin happen? | Abeg go nearest branch make dem release your card | Positive |
C0524 | I no fit see my last transaction history | I go help you update your number, abeg confirm am | Positive |
C0525 | I wan close my account sharp sharp | You get â¦16708 balance for your wallet | Complaint |
C0526 | Una dey try, I like the new update | Thanks plenty! We go still add more features | Neutral |
C0527 | Your ATM swallow my card o | Thanks plenty! We go still add more features | Positive |
C0528 | Thanks for help me confirm the payment earlier | Sorry for delay, I go check am now, abeg hold on | Complaint |
C0529 | I no fit see my last transaction history | Youâre welcome, anytime boss | Complaint |
C0530 | Abeg my alert never come since I cash out | Youâre welcome, anytime boss | Complaint |
C0531 | Abeg I forget my PIN, wetin I go do? | Thanks plenty! We go still add more features | Request |
C0532 | Abeg my alert never come since I cash out | Sorry for delay, I go check am now, abeg hold on | Positive |
C0533 | Hello, my transfer no go since yesterday o | Make I reset the system, then you try again | Positive |
C0534 | Hello, my transfer no go since yesterday o | Check your history again, I don refresh am | Gratitude |
C0535 | Abeg how much remain for my account? | I go help you update your number, abeg confirm am | Positive |
C0536 | Please I wan change my phone number | Thanks plenty! We go still add more features | Gratitude |
C0537 | Please I wan change my phone number | Make I reset the system, then you try again | Neutral |
C0538 | Please I wan change my phone number | Make I reset the system, then you try again | Neutral |
C0539 | I get double debit yesterday, wetin happen? | Kindly update your app make e work well | Neutral |
C0540 | I no fit see my last transaction history | No wahala, I go send reset code to your phone | Request |
C0541 | I wan buy airtime â¦500, e no gree go | Sorry for delay, I go push the alert again | Gratitude |
C0542 | The app dey log me out anytime I try login | Make I reset the system, then you try again | Complaint |
C0543 | Thanks for help me confirm the payment earlier | I go help you update your number, abeg confirm am | Neutral |
C0544 | Abeg I forget my PIN, wetin I go do? | Check your history again, I don refresh am | Request |
C0545 | Una dey try, I like the new update | Sorry for delay, I go check am now, abeg hold on | Request |
C0546 | I get double debit yesterday, wetin happen? | Thanks plenty! We go still add more features | Neutral |
C0547 | I no fit see my last transaction history | I fit help you process closure, you sure say you wan do am? | Positive |
C0548 | I no fit see my last transaction history | I fit help you process closure, you sure say you wan do am? | Request |
C0549 | Abeg how much remain for my account? | Check your history again, I don refresh am | Request |
C0550 | The app dey log me out anytime I try login | Sorry for delay, I go push the alert again | Request |
C0551 | Una dey try, I like the new update | Make I reset the system, then you try again | Neutral |
C0552 | Thanks for help me confirm the payment earlier | Sorry for delay, I go push the alert again | Request |
C0553 | Please I wan change my phone number | Abeg go nearest branch make dem release your card | Gratitude |
C0554 | I no fit see my last transaction history | Sorry for delay, I go push the alert again | Request |
C0555 | I wan buy airtime â¦500, e no gree go | I don see am, refund go show within 24 hours | Complaint |
C0556 | Please I wan change my phone number | Sorry for the slow speed, we dey fix am sharp sharp | Complaint |
C0557 | The app dey log me out anytime I try login | The â¦300 na service charge wey apply automatically | Request |
C0558 | Una dey try, I like the new update | I go help you update your number, abeg confirm am | Complaint |
C0559 | I no fit see my last transaction history | You get â¦15713 balance for your wallet | Request |
C0560 | I get double debit yesterday, wetin happen? | Sorry for the slow speed, we dey fix am sharp sharp | Neutral |
C0561 | Abeg my alert never come since I cash out | I fit help you process closure, you sure say you wan do am? | Gratitude |
C0562 | Hello, my transfer no go since yesterday o | I fit help you process closure, you sure say you wan do am? | Gratitude |
C0563 | Thanks for help me confirm the payment earlier | No wahala, I go send reset code to your phone | Complaint |
C0564 | Una app dey slow well well | I fit help you process closure, you sure say you wan do am? | Positive |
C0565 | I no fit see my last transaction history | I don see am, refund go show within 24 hours | Request |
C0566 | Abeg how much remain for my account? | Sorry for the slow speed, we dey fix am sharp sharp | Neutral |
C0567 | Abeg I forget my PIN, wetin I go do? | Youâre welcome, anytime boss | Positive |
C0568 | Your ATM swallow my card o | Make I reset the system, then you try again | Gratitude |
C0569 | Abeg I forget my PIN, wetin I go do? | The â¦300 na service charge wey apply automatically | Positive |
C0570 | Why una charge me â¦300 for nothing? | I go help you update your number, abeg confirm am | Positive |
C0571 | The app dey log me out anytime I try login | Make I reset the system, then you try again | Complaint |
C0572 | Hello, my transfer no go since yesterday o | Abeg go nearest branch make dem release your card | Positive |
C0573 | I wan buy airtime â¦500, e no gree go | Make I reset the system, then you try again | Gratitude |
C0574 | Your ATM swallow my card o | Youâre welcome, anytime boss | Gratitude |
C0575 | I wan close my account sharp sharp | I fit help you process closure, you sure say you wan do am? | Complaint |
C0576 | Your ATM swallow my card o | Sorry for delay, I go push the alert again | Complaint |
C0577 | Una dey try, I like the new update | Sorry for delay, I go push the alert again | Neutral |
C0578 | Your ATM swallow my card o | Thanks plenty! We go still add more features | Request |
C0579 | Una dey try, I like the new update | Sorry for delay, I go push the alert again | Positive |
C0580 | The app dey log me out anytime I try login | Check your history again, I don refresh am | Request |
C0581 | Abeg my alert never come since I cash out | No wahala, I go send reset code to your phone | Positive |
C0582 | Hello, my transfer no go since yesterday o | You get â¦4833 balance for your wallet | Request |
C0583 | The app dey log me out anytime I try login | I don see am, refund go show within 24 hours | Complaint |
C0584 | Abeg I forget my PIN, wetin I go do? | No wahala, I go send reset code to your phone | Complaint |
C0585 | Una dey try, I like the new update | Sorry for delay, I go push the alert again | Request |
C0586 | I no fit see my last transaction history | Sorry for delay, I go push the alert again | Complaint |
C0587 | Please I wan change my phone number | Make I reset the system, then you try again | Positive |
C0588 | Hello, my transfer no go since yesterday o | I don see am, refund go show within 24 hours | Gratitude |
C0589 | Una app dey slow well well | The â¦300 na service charge wey apply automatically | Complaint |
C0590 | I no fit see my last transaction history | Make I reset the system, then you try again | Neutral |
C0591 | Your ATM swallow my card o | Make I reset the system, then you try again | Request |
C0592 | I wan buy airtime â¦500, e no gree go | I go help you update your number, abeg confirm am | Positive |
C0593 | Una dey try, I like the new update | No wahala, I go send reset code to your phone | Request |
C0594 | Abeg my alert never come since I cash out | No wahala, I go send reset code to your phone | Request |
C0595 | Why una charge me â¦300 for nothing? | No wahala, I go send reset code to your phone | Request |
C0596 | Your ATM swallow my card o | The â¦300 na service charge wey apply automatically | Gratitude |
C0597 | Abeg I forget my PIN, wetin I go do? | Sorry for delay, I go check am now, abeg hold on | Positive |
C0598 | Abeg how much remain for my account? | Youâre welcome, anytime boss | Complaint |
C0599 | Abeg I forget my PIN, wetin I go do? | Kindly update your app make e work well | Neutral |
C0600 | Thanks for help me confirm the payment earlier | You get â¦16180 balance for your wallet | Complaint |
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