Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | By now I board KLM flights with high expectations and, once again, I had very pleasant and smooth flights. As the customer you feel in very goods hands, brand-new spotless aircrafts on both segments, thoughtful hygiene measures, decent food and drinks. Yes, it used to better in the past, and the entertainment is limited, but with all the logistics and extra-costs these days I am just super thankful that KLM goes out of its way to make short and long distance travel possible again. With many airlines still mostly grounded and in coma, the world oldest running airline is, once more, an air pioneer, at least for us in Europe. | 9 |
EasyJet | By opting for a trip only with a cabin baggage, this trip was ideal. No waiting time, online check-in, plane in perfect condition, pleasant on-board staff, unbeatable price. In short, I recommend and encourage this company that I use for 20 years without any worries. En ayant opter pour un voyage uniquement avec un bagage cabine, ce voyage fut idéal. Pas de délais d'attente, enregistrement en ligne, avion en parfait état, personnel de bord agréable, prix défiant toutes concurrence. Bref, je recommande et encourage cette compagnie que j'utilise depuis 20 ans sans aucun soucis. | 8 |
Ryanair | By ripping people off that's how!Stay away from this joke of an Airline | 1 |
EasyJet | By the check-in of my max.10 Kg and allowed dimentions little bag at ATH apt for the flight EJU5938 ATH-TXL 26.01.2020, I was demanded on a military way to pay 52,00€ instead of 8,00 € which I have paid repeatedly and if not at the counter then 60,00 € at the gate! I was blackmailed that in best case scenario, I was going to miss my flight! By coinsidence the person sitting next to me during the flight had paid exactly 8,00 € for the very same luggage! It is at least unspeakable and terrifying, that scares me and keeps me thinking of using the airline ever again! Not to mention the manners of the ground staff. Rgds Ioannis Athanasopoulos-Berlin | 1 |
Jet2.com | By the end of October I will have flown with Jet2 3 times in 2024 and have already got another flight booked already for 2025. I think that says a lot for Jet2 From twilight check in all the way through to return flight the staff couldn't be more helpful, friendly and professional. Never had a bad word to say about the team. Some people say Jet2 are too expensive but you get what you pay for and for me they are the tops. Well done Jet2. | 5 |
Vueling | By the time I've flown with Vueling Airlines I have pros and cons. I have to say that the flight Barcelona to London on the A320 was new and very clean. However, the return flight the plane was very old and uncomfortable, plus the seats could not recline. | 6 |
Ryanair | By the time you paid for every privilage possible (travelling together even if the flight is half full, having your cabin bag with you, being able to check in for flights there and back) you know all the stuff that other airlines would consider normal rights, you might as well pick a slightly more expensive option because Ryanair will soon be charging for breathing... Update: after a 3 hour email exchange with Ryanair, they are still hiding behind the ts&cs saying that by choosing the "Free, random allocated seats" I have accepted that we might be split up... Ryanair should definitely change the "might" to "DEFINITELY" and be honest that you will not be able to rest your head on your partner's shoulder or hold his hand when you get scared during the shaky moments, unless you pay up at least £30 (2 people for inbound and outbound flights)They have officially ruined mine and my partner's first holiday together just because we cannot afford to pay for the extras that shouldn't be there in the first place...I am so upset right now... writing this with tears dripping off of my phone keypad... | 1 |
Lufthansa | By this company Flew not once by the ocean and always got best comfortable flys. Easy change tickets times by phone. always fast check-in online. This company I always will choose for my others flys and recommend all | 5 |
Turkish Airlines | C'est un vrai cauchemard!Nous avons raté l'avion vers alger le 8 juillet dernier à cause d'une erreur technique à l'aéroport. Le personnel de l'aéroport ainsi que le personnel de Turkish Airlines ont été arrogants, incompétents et inhumains. Ils voulaient nous obliger à racheter les billets à 600 euros chaque, alors que l'erreur était dû au système informatique. Il a fallu l'intervention du consulat Canadien à Istanbul pour nous permettre (moi, mon épouse et mes deux enfants (4 et 10 ans) de prendre le vol pour Alger 4 jours plus tard .Pendant 4 jours nous n'avions aucune aide et avons passé la nuit à l'aéroport.Très mauvais service.It's a real nightmare!We missed the plane to Algiers on July 8 because of a technical error at the airport. The airport staff and staff of Turkish Airlines were arrogant, incompetent and inhuman. They wanted us to buy the tickets at 600 euros each, while the error was due to the computer system. It took the intervention of the Canadian Consulate in Istanbul to allow me (my wife and my two children (4 and 10 years old) to fly to Algiers 4 days later. For 4 days we had no help and Stayed overnight at the airport.Very bad service. | 1 |
Ryanair | CABIN BAG CHAOS MAKES BIG BUCKS FOR RYANAIR?It's so boring. You buy a bag, it's allowed and it fits the overhead locker in the cabin, a year later it costs £40 because it's 'too big' and has to go on the hold.Are the regular changes in baggage rules a way for the troubled RyanAir to make a quick buck? The only thing I can see them doing is putting customers off and going bust. What a silly way to do business. | 2 |
Jet2.com | CABIN CREW AMAZING VERY PLEASENT AND HELPFULL | 5 |
EasyJet | CALL 0330 365 5030 less than 5mins hold time at all & helpful friendly agents. don't call main number you will never get through!! (30 mins+ waiting on several occasions) voucher issued to email whilst over phone, took less than 5 minutes start to end. cannot stress enough do not call main number. | 5 |
Ryanair | CANCEL FLIGHTS & DON'T GIVE REFUNDSFlew with these muppets to Malaga in July, The day after we arrived, they emailed us saying that they had cancelled our return flight home because their cabin crew were going on strike, didn't even try to arrange to get us home, saying that we should have contacted them to be re-routed.So, after paying them £604 for return flights and £180 for our golf clubs, we ended up having to pay another £700 to get home with jet2 and when we tried to claim our money back, they told us that due to extraordinary circumstances, they did not have to pay us anything.Although they did offer to pay £30.98 to cover the cost of the booking, it never arrived and after emailing them over a period of 6 weeks, their customer service team just ignored me every time.NEEDLESS TO SAY, I WILL NEVER FLY WITH THESE ARSES EVER AGAIN!! | 1 |
Grupo IAG | CANCELLATIONS, CANCELLATIONS, CANCELLATIONS and REPLACEMENTS of flights without information.I am one of about 177 people (plus those who accepted their bargaining) who suffered one of the CANCELLATIONS LEVEL (the one of July 16, 2018) on the flight Paris-Montreal.We even opened a page LEVEL cancellation flight July 16, 2018.We had to sit at the counter of LEVEL for more than 10 hours, standing, to get a place quickly: we were offered unrealistic flights for August 4, etc.I got satisfaction by getting a flight the next day, July 17 standing 10 hours in a row despite my back problems.Many became discouraged and took another flight and they had to claim the refund.LEVEL is part of a conglomerate of several companies: IBERIA, VUELING; so they send the ball away and almost never answer the phone or the emails.Or in English or Spanish and the conversation cuts very quickly we do not know why.It took the OCT (Canadian Transportation Agency) to be supported, they were very conscientious and effective.According to the law, they had to pay compensation to the injured travelers and for the most part they did it very late, as far as I am concerned in March 2019.This without refunding the costs incurred by their behavior: I have more than 83rd in July and as much in telephone paid on their payphone numbers and for which it is necessary to explain in English or Spanish.The star is here only to admit that they did what they had to do: we host the night of the flight before leaving the next day.The crew on site was human but not this LEVEL company.LEVEL IS TO AVOID ABSOLUTELY!En Français :ANNULATIONS, ANNULATION, ANNULATIONS et REMPLACEMENTS de vols sans informations.Je fais partie des quelques 177 personnes (plus ceux qui ont accepté leur marchandage) qui ont subi l'une des ANNULATIONS de LEVEL (celle du 16 juillet 2018) sur le vol Paris-Montréal.Nous avons même ouvert une page LEVEL annulation vol 16 juillet 2018.Nous avons dû faire le siège au comptoir de LEVEL durant plus de 10h, debout, afin d'obtenir une place rapidement : on nous proposait des vols irréalistes pour le 4 août, etc.J'ai obtenu satisfaction en obtenant un vol le lendemain, le 17 juillet en restant debout 10h de suite malgré mes problèmes de dos.Beaucoup se sont découragés et ont pris un autre vol et dont ils ont dû réclamer le remboursement.LEVEL fait partie d'un conglomérat de plusieurs compagnies : IBERIA, VUELING ; donc ils se renvoient la balle et ne réponde pratiquement jamais ni au téléphone ni aux mails.Ou bien en anglais ou en espagnol et la conversation coupe très vite on ne sait pas pourquoi.Il a fallu faire appel à l'OCT (Office des Transports du Canada) pour être soutenus, ils ont été très consciencieux et efficaces.Selon la loi, ils devaient verser une indemnité aux voyageurs lésés et pour la plupart ils l'ont fait très tardivement, en ce qui me concerne en Mars 2019.Ceci sans rembourser les frais occasionnés par leur comportement : j'ai plus de 83e en juillet et autant en août, de téléphone payés sur leurs numéros payants et pour lesquels il faut s'expliquer en anglais ou en espagnol, plus une protection judidiaire : rien !L'étoile est ici seulement pour admettre qu'ils ont fait ce qu'ils avaient à faire : nous héberger la nuit du vol avant de repartir le lendemain.L'équipage sur place a été humain mais pas cette compagnie LEVEL.LEVEL EST A EVITER ABSOLUMENT ! | 1 |
EasyJet | CANNT GET HOLD OF ANYONE!!!!I'm not looking for a refund, I just want to change my flights, but the only option its allowing is not beyond the 4th of May, I cant fly before then, only a few months later. And I understand they haven't added further flying dates, but the problem is, if I cant change the flights in the next week or so, then I'm going to be charged a fortune to change it! which is completely unfair!PLEASE can someone from Easy jet get back to me on this.Micaela | 1 |
Ryanair | CANT GIVE ZERO STARS...EVERYTHING ABOUT THIS AIRLINE IS TERRIBLE...WILL NEVER USE AGAIN...PAY A BIT MORE AND AVOID LIKE THE PLAGUE!!! | 1 |
EasyJet | CAR RENTAL - SICILY - CATANIA. Many people renting cars thru Easyjet are falling victim to the cheats at this airport. I think it is helped by Easyjet because they knew which flight we were on, but gave a much earlier time of arrival, so the rental place (Sur Price) said we were too late and tried to charge us six times the price for a car. We went back to the easyjet site and chose a different agency (Italy car), so this time they could not do that to us. Still have not got our money back though. | 1 |
Ryanair | CAREFUL !(UPDATE: Over 100 Max8's grounded AGAIN ~ Apr 2021)** Ryanair has every intention of riding you in a Boeing 737 Max 8 from NOW They were re-certified airworthy for EU TODAY as I write this edit ~ 27th Jan 2021) **My advice.. I would wait a year or three.Ryanair will be keen to get shot of this review urgently. And Trustpilot will roll over.So, copy & paste it, I would. In fact, I have. And will be posting it elsewhere.I speak fact here. I was a regular Ryanair flyer until very recently (10 return flights per year odd) & until I suffered, like thousands of others, their various hideous & deceitful shenanigans over Covid-19. They owed me hundreds across four cancelled flights. I got three back, forced through via 'Chargeback.'Personally, I wouldn't use Ryanair again anyway. I write as a one-time applauder of Ryanair for cheap flights and no fatals.But the Max 8 is, in my view, an even better reason to at least, 'press pause' for now.Here are the facts about Ryanair's latest aircraft, the Boeing 737 Max 8..It:1. continues to employ MCAS., the pilot-override system that took 2 planes to their doom, despite repeated, frantic best efforts by both sets of pilots to command the plane appropriately until they eventually succumbed.The system killed 189 people in Indonesia & a further 157 in Ethiopia.Early suspicions of both Boeing and air crash investigators that MCAS was the prime or sole cause was, it seems, not sufficient for either body to either request or demand urgent revocation of airworthiness prior to Ethiopian Airlines Flight 102 also hitting the deck some 4 months later.Since its eventual grounding in March 2019, the surviving Max 8 pilots across the world were just beginning to hear about MCAS for the first time. There had been no mention in the flight manuals nor was the system which killed their colleagues otherwise mentioned.They were clueless.Why was that then?Charming.2. MCAS, although modified, is still purposefully designed to override pilot commands albeit -and one can only hope this bit will work- the Captain/First Officer can thereafter command the plane manually without further computerised intervention.I feel very uncomfortable about all of that & the fact that the pilots are overridden at all, actually and most particularly at an absolutely critical stage of flight: while attempting to gain height, rather than receiving advice or a warning from the computers.Ironically, as either of those fated planes were feet from disaster, its doomed crew would have heard the urgent, computerised final instruction, -without any physical intervention- to "Pull up! Pull up!"Boeing's CEO at the time, attempted to mitigate by saying that its pilots didn't need to know about the system because it was an integral part of flying the aircraft in any case.Firstly, not so. It is a system that was -and still is- designed to become active and thus, operational only when it considers it needs to and, so, in exceptional circumstances.Secondly, of course Boeing's pilots needed to know! Not least, it remains a system that if a similar fault were to occur a third time -post tweak- it would again kill all on board.For a pilot to at least know what they are fighting against is an obvious advantage in focusing in on any given problem at hand.In my view, Boeing's then CEO should have been sacked for the MCAS saga per se and his arrogant, cold & inaccurate comments in attempt at mitigation should have had him escorted from HQ there and then.So, your choice. But, I find myself having to say again...I would wait a year or three.PS. As I write, J*t 2 by contrast, a thoroughly decent budget airline, with better legroom and kinder, more intelligent staff, has just confirmed by phone that it does NOT fly the Max 8. However, check this for yourself because, on my cross-checking this (pun intended) I have not so far been able to get written confirmation of same, including that they have none on order.This leads me to think all future replacements will necessarily include MCAS in which case.. I would fly Airbus.I will push J*t 2 for a formal response and, if I get it, will update immediately.**UPDATE**Ultimately pushed for TWO formal confirmations, both in separate phone enquiries* and now TWICE independently confirmed in writing. (This because I asked the same two questions in deliberately separate communications.)Je* 2 has absolutely confirmed it:1. neither has Boeing aircraft containing MCAS software &2. nor does it have any on order.Things can change in a heartbeat but for me.. for now... that's reassurance enough. Goodbye Ryanair*And, by the way, in my two calls to *et 2., I managed to speak to a real live, cooperative & courteous rep on an '03' number WITHIN 2 minutes of either call.Professional, competent, reassuring. | 1 |
EasyJet | CAREFUL GUYS..EasyJet will allow you to carry only back bag as a cabin bag onboard for free.If you want to bring a small wheely cabin bag they will rip you off and you will pay £25 each passenger. | 1 |
Lufthansa | CASE OF HARRASEMENT & MISBEHAVING BY LUFTHANSA PERSON IN INDIA IGI AIRPORT.Dear Lufthansa, We have booked flights (LH763 & LH2474) through AMEX for travelling on 4th Mar 2022 from Delhi to London, Heathrow via Munich, Germany with valid visa for UK. while, boarding for flight (LH763) around 1.00 am at Lufthansa Ticket Counter at IGI Airport, they denied to board the flight as they were asking for TRANSIT VISA for GERMANY. My family explained your person that we don't require the same as we dont have STOPOVER there its just a connecting flight by airlines not by us. After a long discussion my family asked them to advise but A GUY AT THE LUFTHANSA COUNTER DID HARRASMENT AND SAID TO MY FAMILY GO FROM HERE GO--GO. He also said that he written on the file that these 3 ladies will not board the Flight at any cost. IT'S THE CASE OF HARRASMENT. Also we have confirmed from Lufthansa customer care before web checkin about the transit visa for germany and they confirmed that No TRANSIT VISA required for germany as you are not leaving airport even not change of terminal & not entering Schengen country .This is utter shame for airlines like Lufthansa, they don't how to behave, how to guide passenger. They didn't even know how to talk with people of age almost 60. customer care said transit visa is not required. At airport counter they asked for it. This is just technique to robbed innocent peopleI want suggest never opt Lufthansa for travel. Disgusting staff. Stupid ...!! | 1 |
Grupo IAG | CAUTION - British Airways customers are being targeted by fraudsters who see them as potential victims against a backdrop of abysmal 'customer services'.After a negative review they make contact via a personal message mimicking British Airways. They request a phone number on the pretense that they want to discuss the experience (and no doubt will need bank details for compensation).I reported one scammer to Trip Advisor who have promptly taken the site down (perhaps British Airways could employ some of their Customer Service staff to do the job properly!). | 1 |
Ryanair | CAUTION Be prepared to pay for your hand luggage even when it clearly fits the dimensions for carry on luggage. I recently travelled to Spain in a party of 10 and they selected 5 of our party for charges even though only 1 bag was oversized. On the way back only the 1 bag that was oversized was charged. A total SCAM no help from customer services and my complaint was forwarded to head office didn't even merit a response. For the sake of £80 in unwarranted charges they will now lose around £2000 in flights next year as our party of 10-14 golfers who travel each year have found alternative arrangements. Stuart McLeod ref 962207 | 1 |
Grupo AirFrance-KLM | CDG terminal 2E, whilst spacious and clean, has a poor selection of food options, and expect to be subject to the slowest passport checks. Last call was announced before any passengers had boarded. The hidden queue had everyone standing in the air bridge for 45 minutes. Then once we finally all got seated we then sat on the gate for 1.5 hours to get an air traffic slot. No substance or apology. | 2 |
Vueling | CDG-ALC. Vueling offers good value for money even though I booked three days before departure. Flight delayed by 1hr30min due to technical problem - many apologies from the friendly crew but English hardly understandable. Food and drinks for purchase - reasonable prices average coffee. A320 modern and spotlessly clean. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom. | 7 |
EasyJet | CDG-Biarritz. On 11 A & B seats (speedy boarding + better pitch). No disappointment. However we paid for better seats. After doors closing a passenger came from a normal seat and sat in 11C. Some airlines would prevent it. However the situation was worse as that passenger was extremely rude/threatening and tall/large invading my space all the time. Crew did not act and we did not know what to do. It could have been avoided by them. | 8 |
SAS | CDG-CPH-BKK. Flight from Paris delayed over an hour. Very speedy meal service had barely started and coffee was offered and that was the only time coffee was offered so went without as there was no room to have a coffee on the small tray as well. Next leg to BKK on an A340. My seat 3H did not work took over an hour to get it down into position close to the lie flat bed (moving a few cm's at a time). Come morning I was overlooked by staff at first for breakfast as I was still lying down. Finally I snapped at a FA and finally got them to understand that the seat was broken. FA Barked at me to get out of seat then she got down under it and did what ever she had to and finally got the seat up. No apologies. Although in previous reviews I would have been happy to recommend due to price this is no longer the case - I expect a seat that works and friendly crew. I will not fly with SAS again unless they do something about their ageing fleet. | 3 |
EasyJet | CEO Hang your head in shame hundreds of people been conned out of refunds.Never ever again | 1 |
Wizz Air | CEO clearly knows nothing about their business.Encourages people to check in a bag by offering it at less than 50% of carry on yet does not have the infrastructure to support bag drop.I arrived 2 hours ahead of my flight. Queued for 90 minutes to drop off bag and was told bag dropped was closed for my flight as it was in 30 minutes. Luckily made my flight after sprinting to the gateIt was chaos. Everyone was shouting at desk as loads missed flights.Bringing a carry on was going to cost me 90 euro as I had to select for both passengers on booking. So I opted for bag drop.Not sure if this leadership are completely corrupt or just completely incompetent but either way I will never fly with them again. | 1 |
Ryanair | CEO et al have taken a management decision to delay refunds to customers, and make contacting them as difficult as possible. Whilst they blame Covid 19, the reality is that this is a conscious decision in their response, other companies are not behaving like this. Whilst this may support some short term capitalisation for them, they are actively destroying their customer base. | 1 |
EasyJet | CHAT ENDED AS NOT RESPONDED WITHIN 2 MINUTES ? | 1 |
EasyJet | CHILD ABUSERS!! Stranded in tenerife due to BH issue which we all know was NOT easyjet fault BUT THE NON EXISTENT customer services at ground level was a disaster. 2 kids 8 and 6 crying their eyes out scared of what happen and all we got was check the app! Can't change flight as no flights for at least 6 days anywhere in UK so what is the solution? Have to pay hotel myself and then HOPE to get refunded. Wasted 40 mins on phone today and NO ANSWERI'm sorry easyjet but what you have done is out and out child abuse. You have destroyed a 6yr olds 1st memories of a foreign holiday and you have HID behind walls. Your staff simple didn't care and 100+ passengers on 1 flight stranded. Use app use app use app yet it took your company 2 bloody hrs to even update flight to cancelled.I hope every passenger sues you and puts you out of business, you are the equivalent to a CHILD ABUSER | 1 |
Jet2.com | CLEAN, FRIENDLY, NO PISSED PEOPLE, YEAH FINE. | 5 |
EasyJet | CLOSED THE CONVERSATION BEFORE WE WERE DONE MULTIPLE TIMES IN A ROW!I HAVE TO WAIT 5-10 MINUTES FOR REPLY BUT THEY CLOSE CONVERSATION AFTER 2 MINUTES?>>>>>???? | 1 |
Jet2.com | CLOUD SEEDING THE SKIES BACK TO GREY, THE SAME AS THE REST OF THE AIRLINES. KEEPING CONTROL OVER THE SUN IN UK. | 1 |
Ryanair | COMPLAINT & RESPONSE - Awful service!!!!!My wife XXX boarded flight XXX with our 8 month old infant. We have priority boarding (to get seated quickly), and reserved a seat. When choosing a seat we could only choose specific ones due to our son, so chose one that the system let us. Upon boarding (one of the first) and seating in her reserved seat she was told to get up and wait for everyone else to board the plane and see which seats are left. She was then told to sit at the back, and couldn't get access to her bag (stowed away above her reserved seat).So we paid for priority boarding, and reserved a seat (that your system said was child friendly) and she has to board last and take pot luck on a seat whilst holding a heavy infant.Can you explain why and what can be done about this? We think it's disgusting.RegardsDear XXX,We refer to your online enquiry dated February 2017.We sincerely apologise for all the inconveniences you had encountered while boarding your flight XXX from XXX to XXX on XXX 2017Please be advised that our crew have the discretion to move customers for operational, safety or security reasons.However, we wish to confirm that a refund of £9.00 that represents the Reserved Seat fee and the Priority Boarding fee has been processed by Ryanair back onto the Visa Debit/Delta (Credit Card Holder: XXX) used to pay for the additional services. Your bank may then take 5-7 working days to process this refund amount back to your account.Once again we regret any distress created on this occasion and we hope that this will not deter you from travelling with us again. | 1 |
Turkish Airlines | COMPLAINT: I received multiple messages from turkish Airlines about flight time changes for my flightscheduled in May. I found out that because of these changes there was an issue later on as there wasn't enough time to change airplanes between two flights. Turkish Airlines did NOT inform me directly. Moreover, after I called them to resolve this issue, they took ages on the phone to resolve this which added 25 pounds to my phone bill. Absolutely dispicable. They should have informed me of the issue and called me themselves to make alternative arrangements as they change from theie side. I want compensation for this horrible service! | 1 |
Ryanair | COMPLAINTI have submitted a form online but I am disgusted by the treatment I received on my flight out 21.5.24 to zadar from Leeds Bradford at 6.35 am.I was told my bag (which fitted perfectly and had 10cm to spare at the top!!) had to be charged. I took a photo of it and was accused by the most obnoxious team leader a young man of taking photos of staff. He told me I could not fly!!!! For no reason at all. He then decided I could after invading my privacy and demanding to see my photographs including my deleted photos! Which PROVED he was wrong. I have never been treated so badly by an airline representative. To be told I wasn't flying. Declaring he was Team Leader today and he wasn't letting me board. Wow what power he had and thinks he can stop people flying for NO REASON except his over inflated ego and his HUGE MISTAKE. I'm a grown woman and to be spoken to like that and humiliated and embarrassed not to mention made to pay £70 for a bag that was smaller than the measuring compartments. I am on my return flight shortly and the Croatian ground crew are superb. I checked in my bag and I was told I could have taken on board as not oversized at all. I have now paid £100 in excesses and I am disgusted I had a young man go through my phone and accuse me of things I haven't done. I need this to be escalated and a response ASAP. RUINED MY HOLIDAY. Your customer service is horrific. Every other airline is gracious and courteous to their clients. This young man needs to be reprimanded. He lets your company down badly. | 1 |
EasyJet | CONGRATULATIONS Johan Lundgren.You stole the money from agencies for future groups !! so we have to go bancrupt and you will survive .shame on you ! | 1 |
EasyJet | CONTINUI RITARDI, SU OGNI VOLO. OGGI RITARDO di oltre 3 ore, in compenso hanno scritto SMS per scusarsi ed elargire ben 3 sterline per comprare cibo e bevande. 3 sterline? Cosa si compra con 3 sterline? Vergognoso! It is totally a sterco company starting from seating size. M | 1 |
EasyJet | COULD NOT FIND MY BOOKING | 1 |
Ryanair | COVID 19 and Ryanair just split our household seating because we didn't pay the extra fee.They are crooks. this should be illegal during pandemic. | 1 |
Turkish Airlines | COVID came and Turkish Airlines promised to keep my ticket valid until March 2022. And they did. Exactly 3 days after they started flying again on 28th of March 2022 - so for the 31 March they offered me a seat and my option was to get one this flight and no refund. Of course with a 20 day lead and a stay planned another 3 month that was not an option. And my guess is they counted on that. Their Hotline had repeatedly affirmed a refund or flight. Courtesy was zero. Never again. | 2 |
Lufthansa | COVID has long gone and they and other European airlines continue to charge extra for checked in baggage. Tell me who goes to India with a small cabin bag!!Also there call centre is useless they give out wrong information and they don't know what they are talking about. | 1 |
Turkish Airlines | COVID-19 means fewer passengers in the air. Good for travellers – not so good for airlines. Our flight was on an older A320-200, but the cabin was clean and the crew were ultra-friendly. There is a Sky-Bridge at Istanbul's IST airport - unfortunately, there is NO Sky-Bridge at Malta's MLA airport. The bottom line. We do wish they would bring back the Turkish Delights as a boarding gift. | 7 |
Ryanair | COVID19 Forced rescheduling whilst in Spain. Ryanair got us out on rescheduled flight. All done on-line with no extra cost. Website was not perfect but it was a fast moving situation in which Ryanair fine. On this occasion they did a good job in difficult circumstances. Well done from an appreciative customer! | 4 |
SAS | CPH-AMS-CPH in Go class with A320 on 18 and 22 December 2014. 1st trip on time 2nd delayed 90 Minutes due to severe winds in AMS which affected all flights negatively. SK handled it well and fuelled the plane extra in AMS to speed up pace and caught 25 Minutes back on the delay when arriving CPH. Service is prompt but very modest GO is a “no-GOâ€. Aircraft's were clean FA’s were smiling professional. Announcements were very good and informative (no crap). Extremely cheap ticket return bought long time in advance for 150 USD. Other options for travelling return on this route were at least double the price of SAS. 2 pieces of luggage and lounge access fully granted (I have a gold card in other Star Alliance partner). | 8 |
SAS | CPH-ARL. Plane was old and dirty Boeing. Complimentary coffee and tea is maybe enough on 50 minutes flight. I bought a goat cheese sandwich which was tasty and price okay. Still free newspapers. Friendly cabin crew. | 8 |
SAS | CPH-BKK 24th March 2014. Aircraft pulled away from the airport on time. However when everything was set for takeoff the aircraft stopped. The pilot announced that they had been informed of traffic in the way so they had to abort the takeoff. The aircraft was an old 4 engined Airbus which is outdated and inefficient. The interior was very worn. The entertainment system is a parody they struggled to get it going and once it is going it is hardly worth bothering with. The selection is small and there is no way to navigate to the start of features such as films. If you select a film you simply get to wherever the system is at the time which could be near the end of the feature. The screens are poor small and lo res. Service was limited. At service time the attendant simply gave me my meal and did not ask what I wanted. The food was as basic as it gets. I will avoid it in the future. | 1 |
SAS | CPH-BKK last week. I had to pay restaurant prices for drinks due to the new SAS onboard service policy. Completely unacceptable for a 11 hour long-haul flight for which I was charged €1170 one way in Economy. SAS is supposed to be the mother of Star Alliance but it has degraded to be no more than a low-cost airline charging high-cost prices. I am never flying SAS long-haul flights again. | 1 |
EasyJet | CPH-BRS. Bag drop at Copenhagen T2 was fast, and our carry-on bags inspected for number and size. easyJet use the low-cost terminal F at Copenhagen airport, which is pretty sparten but well lit and clean. Having been marshalled at the gate, (with seating for only 15 people travelling in Plus, and no seating for Economy), it is just a short walk to the aircraft for boarding, which goes smoothly as both front and rear doors are used. In bad weather this exposure could be slightly unpleasant, as bottle-necks would mean waiting on the aircraft steps. However, all is good on board. The cabin is clean and tidy, the flight staff good humoured, and the blessing of a non-reclining seat-back so that the passenger in front of you cannot recline their seat as soon as possible, and perhaps leave it in that position for the whole of the flight – wonderful. BRS to CPH. Bag drop opened 3 hours before the flight time which is a boon. The inbound aircraft was slightly late, and therefore we could witness the arrival passengers struggle across the tarmac against heavy rain in their scanty holiday clothes. Luckily we had our travel umbrellas as, in addition, we were held up on the aircraft steps for a minute or two. Again, a cheerful crew who dealt with their cabin duties in a professonal manner. The captain made up for the late start, and we arrived on time in Copenhagen. | 9 |
SAS | CPH-CDG on new A320. Flight on time. Good selection of newspapers at gate. Gate agent all smiles. Excellent on board staff professional and friendly. Light snack-meal ok. Seats not especially comfortable and look cheap. Legroom sufficient (row 4). | 8 |
Norwegian | CPH-DUB and I would have no hesitation using them again. Flight on an older 737-300 but with new slimline leather seats fitted. Leg room adequate if not generous. Onboard service was slightly slow moving but with a decent variety of items to buy which seemed reasonably price and of good enough quality. Cabin crew were a little thin on smiles but frankly the same can be said of SAS. In fact flying with Norwegian is little different than flying economy shorthaul on SAS - and the price can sometimes be cheaper. | 7 |
Grupo IAG | CPH-DUB flight delayed for 3 hrs. Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro. | 2 |
SAS | CPH-EWR-CPH in economy extra. Nice legroom and only 2-3-2 seats in each row. First a round with cocktail and snacks. After that a decent dinner of two choices with wine and what you want. Including brandy with the coffee. Meal/snacks or breakfast before landing according if it is a day or night flight. Between meal services all liquor is free of charge in Economy Extra. I prefer to walk to the galley to get some exercise and wine but if you go there and don't order in your seat make it clear if the FA has not seen you before that your are in Extra. What is most important in Economy Extra is the comfort. I can even take a nap or sleep in these seats compare to normal economy seats. Okay VOD system. Some people have claimed that you have to pay for liqour outside dinner time and that the seats are the same as in Economy. I have never experienced that and I have been in SAS E Extra quite some times either by paid tickets or upgrades. | 8 |
SAS | CPH-EWR-CPH one week ago and I think they are on par with most other European airlines on long haul flights. I had no problems what so ever on my flights. The food tasted great and I got what I needed to drink before and during the meal. For some it is important to be able to press the button and maybe they are slow to respond but in fact I prefer to move my legs and walk to the galley to have something to drink. Some of the crew EWR-CPH made jokes with me and asked me about my stay in New York because they had been working on my outbound flight. Yes I was recognized even in economy. Some people maybe don't like this attitude but it is in fact Scandinavian. | 8 |
SAS | CPH-EWR-DEN DEN-ORD-CPH. With the possibility to use your star alliance points at the gate I had the pleasure of flying business on the long stages of this journey this cabin gives you even more pleasure of the experienced friendly and dedicated crew always found at SAS flights. | 10 |
Norwegian | CPH-FCO-CPH June 2012. Norwegian is still one of the best low-cost carriers in my experience. Their treatment of passengers is efficient and pleasant. Flights are on schedule and uneventful. One of the positive points I particularly like is the opening of check in at Rome Airport 3 hours before the flight time. The only gripes I have are the lack of control on oversized cabin-baggage and no on-line check in. | 10 |
Norwegian | CPH-FCO-CPH. Check-in at Copenhagen was done quickly using the check-in kiosks. Fast bag-drop. I have to agree with other comments that Norwegian does not control hand baggage brought onboard boarding suffers from people placing oversized baggage into overhead lockers. Pre-paid seating was chosen which gave extra legroom. On the return flight no Norwegian kiosks available in Rome Airport but check-in desks opened almost 3 hours before scheduled flight time. Crew cheerful and attentive both ways. Food onboard is very expensive and poor quality. Flights on time and without problems. | 9 |
Norwegian | CPH-FCO-CPH. Norwegian is one of the better no-frills carriers. Their web-site is easy to use and prices are reasonable for add-on extras - seat reservation checked luggage etc. Purchases onboard are very expensive however so you would be wise to buy any food beforehand. Our flights were on time the passengers dealt with in an orderly fashion and the aircraft very modern 737-800 series - clean inside and out. The cabin crew were friendly and professional. The only drawback is not being able to check-in on-line. | 9 |
Norwegian | CPH-FLL on July 3, 2016. Norwegian are flying modern planes, and I really like the Dreamliner (B787). However, I will never ever use a Norwegian again, assuming there is a reasonable option.Everything was very wrong for the very beginning. The check-in at CPH was a lengthy mess. I believe we queued for 90 minutes, in a much disorganised way. I never experienced anything that chaotic, and I am travelling quite frequently in my job, even to destination where you would imagine some chaos.The flight was delayed 2 hours. Officially because we were waiting for the crew.The plane was comfortable, but bring something to eat on the plane. You'll get a meal, but Norwegian will charge you for snacks, soft drinks etc. It is not cheap.We arrived 2 hours late in FLL. No jet-bridge when we arrived in FLL, but a bus to the terminal. Don't know if that's a budget solution, but I would think other airlines disembark via jet-bridge.We did not get all the luggage delivered, so we filled out a report, PIR, at the airport. The guy that helped us was friendly, but probably also eager to get home (remember the flight was 2 hours late). We did not get the PIR number on the report, so later on we had to phone around to get it. The report was sloppy and insufficient. As an example, we provided brand name and model of the suitcase, but we had to complete with that information later on.Our luggage has now been missing for 4 weeks. We have tried to contact Norwegian via their suggested portal for lost/delayed luggage. No response.When contacting Norwegian via phone, we were just sent around to various people and supplier of Norwegian ending up in a loop. The interest from Norwegian to help us out is zero, and that is very troublesome. If someone is in the unfortunate situation that you already made a reservation with Norwegian, I would really recommend to make sure travel insurance. The compensation from Norwegian is 35 USD for the first 24 hours. I believe that is pretty much in line what you pay for your luggage for overseas flights. This is international rules, so maybe you can't blame Norwegian, although I know some airlines are more generous with it. However, most important is how the operator deal with your problem. I experienced delayed luggage many times before, especially with tight connections, but I never lost my luggage on a direct flight. Maybe I had my luggage delayed 10 times over the last 10 years. Without any exception, I had it delivered to my address no later than in the morning following day.I never experienced, regardless of business, such nonchalant company in the contact with their customer. I am not an important customer to Norwegian, and I will never be, but their behaviour is really shocking.The circumstances are very much against Norwegian. The bag has been described down to the specific model, it was labelled with Tumi's original luggage tag, and as it was a direct flight, the bag was only handled by Norwegian and their partners.In summary. If you value your vacation, stay out of Norwegian. There is absolutely no reasons to choose Norwegian, but many reasons to stay away from them. In the end (with all hidden costs) the airfare will not be cheaper c.f. trusted airlines. You are likely to have a chaotic experience, and as many other witnessed – chances you arrive to your holiday destination in good mood is slim. If something happen, e.g. lost luggage, you will not get any help from Norwegian – AT ALL! You will spend hours in the phone trying to get hold on someone that could help (in my case I had to make the calls from US to Europe on my cell phone) – and it will turn out to be a pointless waste of time and money.Why jeopardise your holiday by choosing Norwegian? | 1 |
Vueling | CPH-FLR-CPH. April 2013 Flight (A319) was on time both ways not so many people so was placed in good seats crew and service OK. Aircraft clean. Good value for money. | 8 |
Vueling | CPH-FLR-CPH. April 2013. Vueling has recently (Dec 2012) introduced direct flights between Florence and Copenhagen. I had expected an Airbus 320 as they have a large fleet of that type however the aircraft used was an A319. The craft was fairly new with Recaro slim-line seats – very comfortable. Although the flights were very good: on time/early with very light loads a lot of Spanish was used for announcements despite not flying a Spanish route and some very irritating music played during takeoff and landing – however overall one of the best low cost airlines. | 9 |
SAS | CPH-FRA on an ageing MD80. Flight took off and landed roughly on time SAS has started to serve free tea water and coffee again. Hopefully they will add free meals/snacks and alcoholic beverages in the near future again. Cabin crew were friendly and seats were comfortable. | 9 |
SAS | CPH-GOT-STO-CPH all on SK. Planes were clean and all flights on time and uneventful so SK delivered the basics OK. A cup of coffee was offered on all flights in SAS GO. Crews appeared to try but generally passion and friendliness was lacking. There was very little passenger contact other than the most basic. | 3 |
SAS | CPH-HEL which was mostly pleasant and without indecent. I have flown SAS more often than any other airline because of their availability of youth fares which has been very accommodating compared to low cost carriers when I have booked quite soon to when I plan to fly. Within Europe however SAS also mostly behaves like any other LCC so I didn't notice much of a difference between them and Norwegian for example. | 7 |
Norwegian | CPH-LGW DY3516 on 15 October. As a nervous flyer I did not hesitate choosing Norwegian on this last minute booking knowing their fleet is modern and free wi-fi on board definitely helps to kill time during turbulence. As soon as I boarded the aircraft I let the flight attendant know I was experiencing strong flight anxiety to which she responded by giving me a bottle of water and offered me a less turbulence-prone seat in the front aisle row of the aircraft (before I was at the back in the last row). As soon as we took off other members of the crew constantly kept on making sure I was fine and when some moderate turbulence before landing occurred a male crew member sat by me and talked reassuringly. On top of everything the pilot made various announcements during the flight and communicated with passengers. These small things and professional flight crew contribute to the fact that I will definitely choose Norwegian in the future. | 10 |
EasyJet | CPH-LGW with easyJet is easily one of the best airines in Europe. Great direct destinations, mainline airports served, friendly crew and stress-free overall experience. With legacy carriers like BA having cut many amenities including complimentary food and crew that are at best indifferent - easyJet have the right product mix that provides good value for money. Even their buy-on-board food is reasonably priced (in this case cheaper than Copenhagen Airport) and excellent quality, and delivered quickly and efficiently. My preferred airline in Europe now! | 9 |
Norwegian | CPH-LGW-CPH in B737-800. Clean cabin and pleasant crew outbound as well as homebound wifi functioning above flight level 300 as announced. Food & beverage still on the expensive side however that's up to the individual. So far my three round trip flights on DY have been smooth. | 10 |
Norwegian | CPH-LGW-CPH same day. Obama in CPH and snowstorm in GB caused major delays in both directions. The inflight crew were friendly and efficient. Lunch provided on the flight over and drinks on return free of charge to compensate for delays. The problem with these new airlines (in comparison to established ones) is when something goes wrong - for example major delays - because there is no representation at the airports to advise passengers. Called the airline to provide this as feedback. "I know" was the reply by the agent. Why doesn't Norwegian do something about it then? | 2 |
SAS | CPH-LHR earlier today. I am travelling on this route every week and fly both BA and SAS depending on price and schedule. This morning I was booked on SAS and suffice to say it was not one of their finest moments. The flight was delayed and it turned out to be a two hour-delay before we finally reached London. The staff working onboard today's flight must have been through an unusually rough patch before getting onboard this flight. I have rarely seen a slower and more disengaged team of employees in any line of work. It took almost 45 minutes to dish out a few sandwiches and drinks. Need I say that at that pace the crew did not have the time to clear the trash before landing. Compared to BA and their upgraded cabins I think the SAS Airbus 321 is looking shabby. There is no finer way of putting it. If I am not mistaken this aircraft has not really been revamped since it was put into use about 15 years ago and it shows! I think it is high time for SAS to take some action here. All in all SAS are generally more expensive than BA on this route and I know this after flying every week on this route for a while. However paying more to go with SAS also means that you have to pay extra for food and drinks travel in a run-down cabin and may run into the team I had to endure today. Given that this is probably a very attractive segment for SAS I just do not understand why they provide such a poor-quality product and expect to get away with it. | 2 |
SAS | CPH-LHR. SK505. I luckily got seat 7D just behind SAS Plus/Go which take up the first 6 rows. I was surprised to note that the 'Business' class rows were completely full across the rows exactly the same as economy. I would certainly not pay extra for that service. Flight was good tea and coffee free landed early with quick baggage delivery. | 9 |
SAS | CPH-MUC. Flight delayed very little information given to PAX. Onboard no real distinction between business and economy. Not even a curtain any more. Never told what the food was but it looked like fowl. Could have been chicken or turkey. Trays not placed on the table but just handed out to PAX. Food still plastic wrapped when served. Impossible to get a Tuborg beer. Told that the beer sold most widely in Denmark had now been replaced with a discount brand. Seats same as in economy but with middle seat free. No entertainment - the monitors apparently did not work. We were never told but given a manual safety demo by disinterested cabin staff. | 3 |
SAS | CPH-NRT in business seat 7A mini cabin. Priority boarding for families then business class and Star Gold members. Old but well kept business class angle flat seat small low resolution AVOD PTV in armrest. Plenty of room however seat do not offer much privacy. Banging toilet door in front for entire night flight. A343 reg. OY- KBI flight map didn't work also my friends PTV on seat 7B was broken another seat was offered but we decided to sit together though. Attentive crew with smiles good service by a Japanese FA. Tasty three course meal presentation could be better. Oddest thing was to use the same metal cutlery for the entire meal and main dish was served for table among trash used plates glasses etc. Expected them to be collected before next serve. Seat itself is very good to sit but on bed mode it is a bit uncomfortable took time to find a good position. However their premium product is decent with on time schedule and fast luggage claim I will book them over LH for better timetable and over AY for better crew. | 8 |
SAS | CPH-NRT-CPH A340. Being one of the top 5 European airline 10-15 years ago my recent trip to Tokyo and back was the opposite. Dirty aircraft hard seats and a very old entertainment system that takes you back. The food from CPH was a very small portion of meatballs and mashed potatoes but was much better on the return flight. Cabin staff did their best trying to satisfy the passengers by offering a double order of drinks with the meal just to avoid any misunderstanding when the meal service ends and you even no longer get a can of soda or water for free. Will definitely look for other options next time I fly intercontinental even if it means higher fare or a transfer. | 1 |
SAS | CPH-ORD-CPH June 2013. Picked some excellent value tickets on recent SAS promo. Both flights on time in fact we left a little early on the return trip. Service not very memorable SK have very "experienced" flight crew. Whilst they know their job well they are not particularly friendly. Food acceptable no inflight amenity packs or anything like that. Entertainment system - bring a good book! Poor small screens very small selection of movies etc not AVOD. | 5 |
Norwegian | CPH-ORY B737-800. Comfortable leather seats with decent legroom. I paid for seat pre-selection - glad about it as flight almost full. Check-in hassle-free using the self-service machines. Food and drinks for purchase - a bit pricey. Informative cockpit crew very friendly and smiling stewardesses. I usually prefer Norwegian for the crew friendliness and the arrival in Orly - a much more convenient airport than CDG. | 8 |
SAS | CPH-OSL and OSL-CPH-AAR. Three short flights within Scandinavia as usual a good experience. Travelled on a last-minute youth ticket which is a great booking option for students. All flights arrived on time on the last leg to Aarhus (25 minute flight) they somehow managed to catch up the 10 minute departure delay. Nice with a cup of coffee/tea and free newspapers. SAS is reliable. | 9 |
Norwegian | CPH-OSL-OAK. On the way back our flight was delayed. We were told by the ground crew that they were waiting for a fax from Oslo for an authorization to fly. After waiting around 1 hour at the boarding gate the flight was cancelled and moved to the next morning at 7AM. We were given accommodation and dinner at nearby hotels. At sometime around 5AM was called and told me that there is further delay to the schedule and it will now be in the afternoon. So all in all the delay is over 20 hours. On the flight the pilot said that the plane had undergone maintenance and the sign off was forgotten thus they were not authorized to fly. | 1 |
Norwegian | CPH-PMI June 2012 with new B737-800. We often fly with Norwegian and have never been disappointed. Nice crew and good information from cockpit during flight. New aircraft's most of them with WiFi. God legroom. Food and drinks onboard is expensive but not more than any other airline. I think Norwegian is the best choice in Europe. | 8 |
Norwegian | CPH-PRG. I arrived at CPH airport very early but was allowed to drop my luggage this turned out to be the biggest mistake. Gate still not indicated 40 minutes before boarding. Very old and dirty 737. Crew ok. In PRG the luggage delivery was delayed 25 minutes and my one was lost! After 3 days no news. | 3 |
Norwegian | CPH-RAK-CPH on time and overall comfy product. Really enjoy the WIFI option and the overhead mute / subtitled entertainment. Never had an issue with this - in my opinion the best airline product in Northern Europe. | 10 |
SAS | CPH-SFO in SAS Plus. SAS Plus is not quite business but far better than Premium Economy on most airlines. For example I've flown Y+ on KLM which basically means a little more legroom but otherwise the same as Y. With SAS Plus however you get FastTrack security check Lounge Access (at least their CPH lounge is pretty good with showers decent food and alcohol selection and fairly quiet at least when I flew quick internet access). The flight itself is in a bit wider seats than Y (wide enough to not be a problem I sat next to a "heavier" gentleman and we had no issues with the shared armrest) and with more than enough legroom. The food and drink service is also much better than in normal Y class. Unlimited alcoholic drinks and snacks throughout the flight and fairly good inflight meals (both dinner and breakfast - I really enjoyed the breakfast) with steal cutlery ceramics and glass instead of plastic plastic and plastic. Together with the 200% FF miles earning this was all a good value compared to regular economy. Especially if you upgrade through OptionTown. The only negatives is the tiny and dimly lit IFE system - I would have been better off watching a movie on my phone or tablet. However movie selection was good and recent (with at least a handful of the current year's blockbusters already available). And as always with SAS the cabin crew was excellent. | 8 |
SAS | CPH-SFO-CPH in business. Outbound flight not very impressive. There was a foul smell in the cabin throughout the entire flight and it was filthy overall. Seemed like this particular plane had not been properly serviced in a while! IFE did not work but the purser cheerfully announced that in 2015 when SAS will have new plans this will be addressed. in my mind I have very little patience with technical glitches especially during a flight of more than 10 hours and even more so travelling in the front cabin. Food was good although I cannot understand that they have the same menu every time. Flying back was much much better. Plane in better condition nice and engaged staff and tastier food. Overall SAS has a decent business class product but the plans are getting old and the IFE system needs to be updated immediately. | 8 |
EasyJet | CPH-STN EZY 3096 23rd Aug and 25th Aug. Great flight. Easyjet iPhone app was flawless. Comfortable new seats. Friendly and professional staff. A massive improvement since I last used them. Well done Easyjet. Streets ahead of Ryanair. Food still expensive and basic but edible. Feel Good snack box was nice though. | 8 |
SAS | CPH-SVO in SAS Plus. Extremely satisfied with everything. Smooth check-in and priority security control. Good service and very tasty food. Definitely worth paying a little bit more for SAS Plus. Landing 20 minutes before schedule. | 10 |
Norwegian | CPH-TLV-CPH. Guess I bought my ticket during a sale prices were cheaper than any other A/L with stopovers etc. and flights were on time and indeed very comfortable. Staff also very friendly and attentive. Only hassle would be the outbound security and passport session at TLV with huge queues along the way but that accounts for every airline I assume and is there for a reason! Found out their inflight magazine was worth reading had small useful stories about their destinations and fun fact articles. | 10 |
SAS | CPH-VIL I had heard wonderful things about SAS but was very disappointed. The CPH airport is organised well with self check in and bag ticket printers etc but the flight terrible. I paid $AUD165 per person to fly 2 hours and was not provided with complimentary drinks (only tea and coffee)! Not even some crackers. This isn't a low cost carrier that requires you to purchase meals. I flew Aegean from ATH to LHR (4 hours) and had a full meal alcoholic beverages etc and it only cost me $AUD120! | 4 |
Wizz Air | CRL-OTP and OTP-CRL. Very good for a low cost decent even in terms of legacy carrier standards. Their hold luggage policy is very generous - the limit is 32kg of hold luggage which is more than any other LCC or legacy offers nowadays. Clean airplane perfectly on time gracious and very nice staff in Romania. | 9 |
EasyJet | CROOKS! CROOKS! CROOKS!Firstly was on hold for 2 hours and still not able to speak to anyone.Also, like others I have a flight booked (rather than a package holiday) they are letting flights go ahead even though you are going to be held in quarantine for 14 days (Portugal) on arrival which is actually longer than mine and most peoples holiday.This is ludacris considering that many countries are now enforcing a mandatory quarantine on UK citizens and therefore the FCO are advising against travelling to these countries. Therefore I would expect a full refund in this instance.It seems only right to give customers in this situation the option to change their flight OR get a full refund, however unlike other airlines Easyjet are not forward-thinking enough to realise that customer service resonates with people when making future bookings!They say you can reschedule your flights for free but that is an absolute lie!!! If you try and change your flights they charge you ridiculous amounts on the return flight which will mean you'll spend even more money on a flight that you might actually not be able to take for the same reason!If I go on to there website and book the flights I would like to change it too it is less than my original flights that I booked. If you try to change your booking for free? they charge you more for exactly the same flights?They are treating people like they're stupid and ripping them off to make sure they stay afloat!Very Very disappointed with Easyjet, thought they'd be more considerate bearing in mind that this is a stressful time for many people.I hope they really suffer over this as its nothing more than they deserve!James (Camberley Surrey) | 1 |
EasyJet | CS Hamza was superb, cool like cucumber and sweet like honey. Made changes in the flight with no fee at all within in few mins 🤩 | 5 |
EasyJet | CS didn't even try to help with my request.Trying to stop getting sent spam emails and no option to unsubscribe. To me to "do it yourself" | 1 |
EasyJet | CS was very helpful with professional clear respectful communication. Thanks Iman | 5 |
Grupo AirFrance-KLM | CUR-AMS with KLM Royal Dutch Airlines: Night flight. Started a little bit later but arrived 45 min. before schedule. Ground and onboard service very kind, food was average, but we had brought own provisions, mainly because they are not able to combine at least two food restrictions (for instance low carb and gluten free). Entertainment was poor, earphones same scrap as on the inflight. As I always bring my own comfortable down cushion, I manage to sleep even in Economy seats, so that was no problem. AMS-FRA: Started a bit later, same annoying snack as on the inflight, of course. Waited very long for the luggage, luckily we checked it on the spot, found one of our trunks demolished and reported it to the counter. That went well and was served kindly, now we wait for the refund. | 8 |
Iberia | CUSTOMER ORIENTATION INEXISTENTI'm flying to London from Madrid pregnant. I ask the agent checking boarding passes if I can board in priority due to being pregnant to what he says yes.When the flight starts boarding, and I get to the agent that checks the boarding pass, a woman!, she says I was not in the right group to what I say I was pregnant and her colleague had told me to board in this group. She shake her head said 'god' and let me pass.I totally thought that this was a regular practise and after that unpleasant experience I searched the web to find out that airlines are not obliged to let pregnant women board first. Really? Why? When I was 10 weeks I did not take the benefit of boarding early, but now on week 20, a big belly already and at a 7am flight, I did not expect to be treated as abusing being pregnant. How much does it cost to look after customers? Appalling. | 1 |
Ryanair | CUSTOMER SERVICE AT IT'S BESThi I had to change the name for my elderly parents, my fault madien name, married name.I followed the instructions via the human chat, who unchecked a passenger. I paid the money and was told all was good & print the boarding pass. Asked someone to print them for me. the name on boarding pass had not changed . Q another 30 minutes via chat for someone to say all fixed now. no customer service, no compensation, just please respond in 2 minutes all I will end the chat. | 2 |
Grupo IAG | CUSTOMER SERVICE IN GENERAL ABSOLUTELY TERRIBLE MADE THREE FRUSTRATING CALLS HOPING TO TRANSFER FLIGHTS ALL THREE GAVE DIFFERENT ADVICE (FOR WANT OF A BETTER PHRASE) FAILED TO ORGANISE TRANSFERRED FLIGHTS!! NO WONDER BA VOTED WORST OVERALL ALWAYS HELD BA IN HIGH ESTEEM BUT NO MORE!! | 1 |
EasyJet | CUSTOMER SERVICE VERY HELPFUL | 5 |
Vueling | CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure. Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and emails are in Spanish . Did get the return flight which was just about ok. Plane was old legroom was poor compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a greater cost. | 3 |
Grupo IAG | CWL-DUB and DUB-CWL flight EI3291 29/10/13. Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL flight EI3298 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it! | 10 |
Jet2.com | Cabin Crew were very upbeat, happy, attentive and fun. | 5 |
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