Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Wizz Air | Budapest to London. Beware Wizz Air. Hidden charges everywhere. The cost of the flights tripled once add ons combined. Didn’t open online check in until after we left home then charged 60 euros per person for airport check in. Of course we had the option to not fly, I am unlikely to use this airline again. | 1 |
Wizz Air | Budapest to Luton on 4th December and although the flight was delayed by over an hour late into the evening (10.15pm), when we boarded the cabin crew were really helpful and friendly. Myself and my partner had not paid extra to reserve a seat but there were many seats left empty and unbooked. I asked if it would be ok to swap seats and sit next to my partner in a couple of the empty seats. These seats had extra leg space by the emergency exit but we were just happy to sit together, using the empty seats. The stewardess was really helpful when asked if it was ok to sit together in the empty seats. Then we travelled back 3 days later and found that the flight was on time and it was almost as though we were flying with a different Airline. Exactly the same situation occurred, many empty seats. We asked the same question to the Stewardess "Flora". She was so rude that I was shocked at how someone could be so rude in public whilst working for a company that prides itself on having repeat customers and giving good service. She offered the wide leg space seats for 15 Euros per seat. She said she just follows Wizz Air policy. We asked "How can Wizz Air policy be valid in one direction but not the other?. She didnt answer our question. She then said we can sit next to each other but not with the extra leg room. Then we started searching for other seats and she made no attempt to offer us any help at all. Others customers who were embarrassed by her behaviour offered us their help. Has this woman never heard of Customer Service. I had thought this was a service business. The seats could not have been sold as we were already in the air. This Stewardess was an embarrassment to Wizz Air. She attempted to publicly embarrass us both for asking the question and so many other customers could see this and offered us help themselves. The way that she spoke to us was Wrong. We had 3 separate sets of customers who stated that this was completely unreasonable and a very bad way for Wizz Air to behave. I have a Wizz Air discount and wonder if I should ever bother to come back again. | 2 |
Wizz Air | Budapest to Luton. Appalling size of carry on allowed. Staff at boarding walk around singling people out to be told to fit bags in the tiny space in front of everyone else. People forced to kneel down in front of monosyllabic empty staff members with no compassion. Utterly degrading. My bag fitted within the checked size but needed readjusting. Unfriendly experience from start to finish. I will never travel with wizz again. | 2 |
Wizz Air | Budapest to Luton. Terrible customer care, not even the faintest willingness to resolve problems - even though they have a lot, given the reliability of the online booking system. Customer is important until the point the payment is processed, after that moment they are not taken care of. Best example for this is the customer service: one can either send an email to them - in this case the response time is 30 days, if ever - or call them on a high cost phone number. | 1 |
Wizz Air | Budapest to Luton. Terrible. Waited 2 hours in the check-in line. Women that were working were slow and disinterested in trying to assist customers. I tried to check in online however the app and online portal failed to work and after showing proof of this to the staff at check-in I was forced to pay £40 just to check-in. I was moved around from desk to desk with no-one really quite sure of what was going on, they were mindless . The seats were terrible, uncomfortable and incredibly small - yes I did fly economy but gosh I've never experienced that. All in all, i did get from A to B but for the price I paid, it should have been smooth sailing. | 3 |
Wizz Air | Budapest to Luton. We arrived to check in to see a mass of people not in structured queues as there were more than double the amount of people for the standard queue barricades they had set up. It was a funnel effect of a large mass of people trying to jam in to one small entry line with no direction from surrounding staff who were simply standing there. Nobody was taking initiative. I asked a staff member where exactly we should be queuing for our flight and she directed us to 3 counters further down. We waited in the queue for half an hour. Then a different staff member asked if I was priority. I said no. She said I need to move to the next line. Turns out two lines are standard and one is priority however we weren’t told that and the priority line was written in small writing at the front counter at the bottom of the screen. After this staff member turned several people to the correct queue I suggested to her she could go through the very large line and check with people before they spend half hour in the line only to get to her and be told it’s the wrong line. She did this and subsequently 80% of the line had to move as they were also told the wrong thing. There were a lot of angry people. We then queued for another half hour in the right line only to get to the counter and the boy behind the counter to say he could not check me in. Because I hadn’t checked in online. When in actual fact my partner who booked my ticket with his on the same booking could not book me in online. He tried several times but the website seemed to not allow it. This was an IT issue not our fault however we were being penalised by being made to now pay for a ticket to be issued. We were sent to a different desk. The guy changed some things in the system. He said due to booking through an external booking provider it causes glitches in the system and I was not in my partners booking despite having a confirmation email and having paid for my ticket. He said next time to book direct. If external booking systems don’t work, then don’t allow people to buy a ticket through them?!we then had to go back to the same counter, explain to other customers why we were pushing in and then explain to the original boy that we were permitted to continue. Of which he questioned.we then only just make it to boarding and stand inline for 20 mins before another staff member who had been looking at everyone’s bags pulled me aside to say my carry on was too big. He waited til almost everyone had boarded before pulling a select few aside to charge for bags. Mine was literally 5cm over the bar: after 20 something flights this is the first time I have been stopped.my bag fit under the seat!!! This delayed the flight further due to people having to unexpectedly pay for luggage that was not questioned upon check in. Absolutely appalling, service lacking severely in initiative and customer service. Never again. | 1 |
Wizz Air | Budapest to Luton. While on holiday I got an automated text from Wizz Air saying my flight had been changed and I would have got an email with my new flight details. There was no email, and my account showed I was still on the same flight. Looking on Facebook, a lot of people had this issue and Wizz Air admitted (on Facebook, where not many people would check) that the text was sent in error. This is after lots of people (according to their comments on Facebook) spent lots of money calling their premium number to check what happened to their flight (many waiting upwards of half an hour and many not even getting through!). I do wonder if that text was to encourage people to call the premium number for some extra revenue. My plane was the one I booked, albeit an hour late. As usual, Priority passengers had their passports checked and were allowed down to the shuttle bus to the plane. All other passengers (including me) were next. I was on the same bus as the Priority passengers (who were separated from us with a red cordon on the bus) and there were a few other buses behind us also going from the gate to the plane. We waited, standing, on the bus for over half an hour before it took us to the plane. What's worse (not for me, but for the Priority passengers) is the other buses left before us so ours actually got to the plane second last! Priority were the first to the bus and amongst the last on the plane. Aside from being fast-tracked through security at Budapest (which had no queue anyway), I saw no evidence of Priority adding anything. Once on the plane, staff were nice and obliging, and the plane was clean. Food is expensive but you can bring your own from the airport. Tea is 2.5 Euros but you can ask for extra hot water for free. The pilot gave detailed information on the route and weather. The boarding process is very painful and I don't remember a single Wizz Air flight being on time (and I have flown with them several times). However, their tickets are the cheapest out there, this is the reason I will keep using them. | 2 |
Wizz Air | Budapest to Luton. Worst airline I’ve flown with, they'll charge you for anything they can, 40euro per person just to check in at the airport! And the hand carry allowance is just a ridiculous little backpack. Will never fly Wizz Air again | 1 |
Wizz Air | Budapest to Madrid with Wizz Air. It looks like you can´t choose your seats online when you are fliying from Budapest airport, nor do the check-in online. So we went to the desk, and we were asked to pay 35€ to change a seat that we dind´t have the opportunity to choose. After this, we (and 90% of the passengers) had to pay 45€ to be able to take into the cabin the "big" suitcase (the one that is free in all the other airlines). On top of this, there wasn´t space enough in the aircraft for everything, and of course the leg room was tiny. Onboard service was not friendly or helpful, and the flight was a nightmare. I won't use Wizz Air again! | 1 |
Wizz Air | Budapest to Madrid. Avoid using at all cost. Worst flight and ground crew ever. No consideration at all for the elderly. No wheel chair facility nor seats for elderly at waiting line. Rude flight crew. | 1 |
Wizz Air | Budapest to Madrid. Wizz Air flight 2351 on Wednesday, July 18 left 6 hours 28 minutes late. During that time we were on the plane for four hours, during which time a passenger deplaned for "family" reasons, an extensive security check was done on belongings in the plane, more passengers wanted to deplane (apparently scared by the extensive security check) and then everyone had to deplane. We were hardly instructed on where to go on the way back to the terminal, "go up the stairs", and given no prior instructions on how re-boarding was to take place. In the commotion, five passengers, including me were left stranded in Budapest. For Wizz Air, we were automatically to be blamed, and had to pay for a new ticket if we wanted to reschedule. Perhaps the smart passengers stayed standing in front of the departure screens, but I was told that the plane was expected to take off at 11 PM. After missing dinner and not drinking for hours, I needed to sit down and try to cancel my Madrid hostel reservation online. Then much earlier than expected I heard an announcement. That was the only boarding announcement although two authorized agents stated that "many" were given. It didn't look like any information was given on the screens. The five that took a few minutes more to respond to the announcement could not pass a barrier that was no longer successful in reading boarding passes. There were no agents around that could help. Looking everywhere we asked an orange-clad worker to find someone who after his second call on his cell phone told us we were lucky, that we just had to wait right there at that spot because the airline had to change the crew. But, alas, nobody came for us. Then, to add insult to injury, we were told we had to pay again to reschedule. The other four did that. I refused and tried making all contacts possible to ask them to reconsider. After all, I would have expected that would be the correct thing to do. At this point I have plenty of reason to believe that I will not get my money back, like many before me. If I do, it may only be because I paid with a credit card and my credit card company comes through to protect me. No way I would ever recommend this airline. I never thought I could ever be treated in this way, by an airline or by any company. | 1 |
Wizz Air | Budapest to Malaga. I m 1.85. I have not enough place to sit, my knees are touching the front sit. The flight is 1 hour late. On the top of that they try to ask you additional payment for anything: for example the size of the cabin luggage very small. At the end of the day standard companies are cheaper and more comfortable. Worst Landxen airline company ever. | 1 |
Wizz Air | Budapest to Malta return. The flight arrived 10 minutes early. Friendly crew, new plane and good seat on outward flight. Bad things: the food and drink is expensive, and the seat on the return flight was not comfortable. | 8 |
Eurowings | Budapest to Mauritius via Munich. I booked a return ticket from Budapest to Mauritius. Both of way needed transfer once. The way I went there and the first flight when I return were totally normal. you know in such long flight you could have some basic entertainment and food. This flight is the only one that you need to pay every single thing extra! For example, the earphone. I didn't start my movie at the beginning but I felt it's odd when the crew was selling this. They gave you access to a movie without earphones. Moreover, when cabin crew started to serve the food, they ignored me, I thought she may did not see me. So I asked one staff in the end, and she said the ticket I booked is just seat without service. I said how come I book a seat to spend 12h without food. She said I could buy it with cash, but Euro only. I just have dollar left but they did not accept it so I left with empty handed and during these 12h I have nothing to eat. What's more ironic, when I decided to start a movie to transfer my attention, I noticed even I have no right watch anything, they request me to pay again! I was extremely angry. I started to worry about my luggage if they transfer it or not. because in that situation I didn't book any service except a seat. I landed, all the info I received, there is single word mentioned that I don't have extra service. Last but not least, this young team's attitude and service is horrible. I strongly felt that they don't care the non-German speaking guest. Everytime when they come to me, they will tell me I need to pay to get what I need. The lady who distribute food, she just skipped me, I was trying to ask her, and she pretended as if I am a troublemaker or food beggar! Another lady who told me I didn't book food, she knew my situation and I couldn't purchase even I have money, until the end she never came back to me with anything solution? The worst flight ever. | 1 |
Norwegian | Budapest to New York JFK via Stockholm was an amazing flight. We purchased a half Premium Economy ticket / half economy ticket, which was the same price as full economy on Lufthansa. BUD to STO, which was an average economy experience, with excellent staff. We also had free Wi-Fi inflight, which is an excellent service that is unavailable on most European airlines. During our layover, we were the only ones in the lounge, which was an excellent plus. One complaint is that there is no Fast Track upon check-in at Stockholm, everyone was just crowding. On the longer leg, we flew on a new Boeing 787. The crew was American and treated us very well. The seats were almost lie flat, and very comfortable. the food was excellent. The inflight entertainment was about the same as you would find on a Lufthansa transatlantic flight. Overall an excellent experience, and I would certainly recommend flying with Norwegian. | 10 |
Wizz Air | Budapest to Nice. We arrived to the Budapest airport with one checked bag that I had paid online together with the ticket reservation. Upon arriving at the checkin counter, they asked for our boarding passes which I didn’t have since I planned to do it at the counter with the baggage drop-off. They directed me to another counter which turned out to be a counter for extra fees. The guy there mentioned that I was supposed to do the online checkin beforehand so I had to pay 194€ extra fee to the 4 of us. Once we approached the boarding gate, one woman stopped me and asked me to put my hand luggage inside the measurement box. It turned out to be bigger and didn’t fit inside. She then asked me to pay a fee of 75€ extra. I also had a small backpack for my laptop and camera which she said was too much. I said that I would give it to my mom since there were 4 of us. She then stopped us all and forced us to squeeze all our stuffs (even food, clutches for money/passports/boarding passes) inside 4 hand luggage only (including the one I had already paid 75€ for). 3 out of these 4 luggage were to be put to the side of the cargo separate from us since the plane was full. I’m disgusted with how Wizzair treats their customers. In total, 269€ was thrown out of the window for us, buying us nothing but anger and disgust. Don’t waste your money and time. | 1 |
Wizz Air | Budapest to Nice. When you book for another person than for yourself (the one having the account) you really have to verify that you uncheck a little button. I still haven't found out, because as I booked for another person and automatically Wizz Air put me as the flying person, no way to review or to change. So I saw the mistake only when I got the booking mail - too late. Although I contacted the customer service right away, it was finished. No "sorry for the inconvenience, yes of course we arrange this mistake" like many other airlines already did, or "sorry that our website is not clear". The only answer I got was "please use the paying service, and this is 45€"! | 2 |
Lufthansa | Budapest to Oslo via Munich. I have mixed feelings about LH's business product. The check-in was ok (this time the BUD 2A terminal was totally empty, nobody was at the LH business check-in desk), the fast track security was ok, but the next step, the lounge was not ok. LH uses the Celebi Platinum Lounge at BUD, and the standard is around middle! Food selection is poor, quality is bad, there is no warm food at all, snack and sweet selection is pretty bad too, so I'd say this looks like rather a premium economy level lounge. I don't know if Celebi or LH upgrades or checks this lounge, but it would need a definite upgrade, cause for the business class ticket price, it was a disappointment. The boarding was ok both at BUD and MUC. On board, it is also a bit strange. The seat is not a business seat, it is an economy seat, only the middle seat left empty, but this is the only good thing one can say about LH's biz class seat. No bigger legroom, no bigger recline comparing to economy. The food is ok, there is no warm food, not even for a MUC-OSL route. The dessert was fine though (in fact it was better than the main course), and the tea was served in a ceramic cup. Bread was ok, butter was ok, though there was no hot towel. The pursers on both routes were kind and helpful. The Lufthansa business lounge in MUC was super, that one would have to be copy-pasted to BUD! And of course, it was nice to have the possibility to check-in two baggage (which this time I did) and to go on board with two handbags (which this time I did). All-in-all, nice flights with minor delay in the first leg, professional and efficient crew. If LH keeps on selling business class tickets on these prices, they'll have to upgrade their services at some segments! O The wi-fi: even Norwegian, which is a low-cost, is able to provide wi-fi for free, why can't LH? At least for business class pax? | 7 |
Wizz Air | Budapest to Oslo. Excellent flight! Honestly, I felt compelled to write a review as after reading reviews here prior to booking my flight I was very nervous to fly Wizz. As a result I bought a top tier ticket in hope things would go more smoothly. This was not required at all! Was a fantastic flight, everything went extremely smoothly. Easy check-in, lots of email reminders and was clearly told of airport fee if don't check in online. Perfectly on time departure and arrival, very orderly boarding and leaving, very helpful and friendly staff. Bag arrived promptly. Comfortable and very clean plane. Friendly pilot. Have taken quite a few budget flights, and this may have been the best. Will very happily fly Wizz again and look forward too! | 10 |
Grupo AirFrance-KLM | Budapest to Rabat via Paris. In Budapest I was requested to leave my hand luggage to be checked through to Rabat. I've tried to obtain some explanation from the ground staff, they didn't offered me any sort of logic explanation, they just said that they need to checked in. The service from Budapest to Paris was really disappointing. In Paris there were 40 min delay, no explanation. Seats in the flight to Rabat were dirty, food average. One positive thing about the flight was the cabin crew, very friendly. If I would have recommended or flying again with Air France, only if there is no other option, otherwise I will avoid in the future. | 4 |
Grupo AirFrance-KLM | Budapest to Rio de Janeiro via Amsterdam. Seems I won't fly with them again. I usually book this flight from Budapest to Sao Paulo with them and this time they charged me my only 23kg luggage. It is an intercontinental flight. I got to know that when I was dropping off my luggage at the airport. I was lucky I had a working credit card with me so then I purchase it online for USD 61.42. It was about 5am and there was nobody in the customer service of KLM to help me. It means they are careless with their clients who are travelling out of their working hours. The woman on the check-in at the airport was also helpless. When I asked her where I can go or which number I can contact to discuss this case she told me to look it up on the internet. | 1 |
Wizz Air | Budapest to Rome. Terrible experience. They charged me 35 euros to check in, even after I paid for a mobile boarding pass and my friend paid extra for priority. They didn’t waive the 35 euro fee. This is quite possibly the worst airline I’ve ever flown. They also made us walk 5 minutes in the rain to get to our plane. They just are awful. | 2 |
Wizz Air | Budapest to Rome. While I have nothing special to say about the onboard staff (they were neither nice nor rude, almost non-existent, I would say), I was appalled about the attitude of the Wizzair staff at the airport. First of all, the boarding gate did not appear on the display for long time (even though we were very close to the departure time). When it finally did, the number was accompanied already by a flashing "BOARDING" sign which put pressure on us. The gate was A17 so we followed the signs and at one point the signs indicated a direction for gates A12 - A19. Here it's when I noticed, on the side, a Wizzair staff screaming something which I could not understand so I went to her asking what is that she was saying and she was extremely rude and basically shoved us (not indicated) to another Wizzair staff (would have not been easier to put a sign akin to "A12 to A19 except Wizzair passengers" rather than having that rude woman screaming?". So we went to this other person, this time a man who was checking the boarding passes and the size of the backbags without ever lifting his head and with the utmost scary expression. He sent me on one queue while my friends to another. When I asked him why, even though we were on the same flight, he sent us on two different queues, his brusque reply was: "There is a difference, just go". Is this a normal reply to someone who is asking you something? To a customer? I fully understood that it deeply bothers them when someone ask them a question, silly or clever that it may be, they just don't want question. I wonder why they chose this job and why there are allowed to treat people this way. Since this left me with an unpleasant mood, I will never spend another penny to fly with this company, not matter how cheap it is compared to other airlines. | 3 |
Wizz Air | Budapest to Rome. Wizz Air is the worst airline ever. In my last flight after passing all security checks with the boarding pass I had. They did not allow me to pass the boarding to flight. They forced me to pay 100 euros which was my only way to board the flight. I had to pay it, and I reached out to them after. It took them three weeks to respond to my complaint, and they refused to refund me for the amount. | 1 |
Eurowings | Budapest to Stuttgart. They just schedule a flight, wait for customers to pay the ticket and my flight for 31 July canceled without any reason. I just booked the ticket a couple weeks before when the situation is same as now. So they schedule flights for ticket money. | 1 |
Wizz Air | Budapest to Tel Aviv in December 2019. 6.5 hours without water, food. There was 6 hours delay, 4 hours on the plane and the staff didn't give us water or food, not even to go to the toilet. 2 hours from the six hours in a small place with a small toilet, no food, no drinks only security. After take off they brought us water and sandwich. When i asked them to explain why, they said nothing happened it is not my business. | 1 |
Wizz Air | Budapest to Tel Aviv. Terrible company, with even worse customer relations, no clear indication of the rules for check in. for example, after choosing online check in, we weren't able to do so online and ended up paying a ridiculous amount of 40 eur for each passenger at the airport. Will never fly Wizzair again. | 1 |
Wizz Air | Budapest to Thessaloniki. I had to pay 45 Euros extra because I didn't check in online, because I didn't know about their app. After paying to checkin (more than my actual flight cost) I finally made it through security and such. My gate number didn't pop up on the screen until the moment we were boarding. We all made a mad dash towards our gate, which was the same area as three other planes. Once we make it through, we go down a hallway and outside, looking for the name of our destination. Then they keep us in this little hallway until we're all there. After this, we go down another hallway, this one very outside, and pretty cold. I watched as the old passengers were taken off our plane, their luggage transportive, and then waited even longer for them to clean the plane (I can only hope). I'm not sure why I had to wait outside, and for so long, when the plane wasn't ready for us. This is the only airline I've ever felt possessed to complain about. It's terrible, choose any other airline. | 1 |
Wizz Air | Budapest to Tirana. Worst experience ever! I had a small bag and they made me pay 45€ fee. The guy told me my bag was 1 cm bigger than it should be, so for 1cm me and my sister need to pay 90€ fee in total. Workers are so rude and no one cares about you! | 1 |
Wizz Air | Budapest to Târgu Mureș booked for January 2020. They promote themselves as a cheap airline with an initial low fare, which doesn’t include seat or luggage. By the time you purchase the essential services it costs you the same as any other airline. | 1 |
Lufthansa | Budapest to Venice via Munich. The first flight from Budapest departed with 20-30 mins of delay. This is ok as delays can occur and the duration was rather short. However, arrival in Munich was also delayed in turn by 20-30 mins. The connection in Munich was known in advance to be short, for which reason it is expected that the airline has foreseen how to manage this flight combination. Instead this connection was managed very poorly. Arrival in Munich airport took place at the gate area K, while the connecting flight (to Venice) was at gate area G. This, according to the screen indication itself, requires 17 mins of transfer time. Upon arrival, I noticed on the screen that the connecting flight was already boarding. After taking the shuttle train (needed for this transfer) and running the rest of the way, I arrived at the gate only to discover that the flight was gone. It seems nobody bothered to advise that there was somebody on the way, and hopefully the plane could wait for a mere 10 mins. Offering a connection implies that it is reasonably managed. In spite of the short connection in this case, it seems the airline makes it even worse by setting flights at different areas and not advising of people in transfer. I would never ask a plane with all passengers to wait for a long time, but I do not believe 10 mins would be an issue for anyone. After the above experience, I went to the service desk for help, where I was told that there is "fortunately another flight tonight". That meant at 22:00 vs. the original 15:30 that I missed. To illustrate the staff's further lack of customer service, I was told I am eligible for a voucher since I will spend a long time at the airport. I was given a voucher for 10 euros. After indicating that a 10-euro voucher does not seem exactly a correct response from the airline for the trouble caused, I was told that maybe it was a system error, and after a second check, the staff confirmed that in fact I am eligible for 17 euro. I did not continue the discussion as it would have been a waste of time. The above service gives me an impression that the airline simply does not care. In fact it feels like a joke. In any case, I would have expected a much different treatment for a company with a German origin and reputation. Obviously for the future I will avoid this specific flight connection, but I will also avoid Lufthansa connections in general as well. | 2 |
Grupo IAG | Budget airline experience on long haul business class flightOn line checkin great but stuck in checkin hall as there is no BA bag drop. No alliance partner will accept luggage. No kiosk to print own baggage label. Told desk only opens 2 hrs before long haul flight & flight now delayed to add to the experience | 2 |
Ryanair | Budget airline for a reason. Slow in boarding planes; messy cabins with sticky tables; oversell extra leg room seats and cannot provide all who have paid for one.Recently had to wait on one of their planes for an hour due to their incompetence in missing the designated take-off window. Staff were unhelpful and pilot did little to update passengers on situation. Planes also smell. | 1 |
Ryanair | Budget airline with zero service. Flights cancelled, and cancelled again. Was told I didn't have a seat, even when my boarding pass had seat number. No apologies given nor service. Will stick with other airlines from now on | 1 |
Iberia | Budget airline without any customer service. Due to a delayed flight, I have missed my connecting flight and arrived a day later at my destination. I have claimed a compensation for this, but my request has been completely ignored. The only method of contact is a form on their website. After opening a case there, it is impossible to send any other message to them, or reply to a message received. Instead, you can only open a new case by filling in the form all over again, which takes at least 15 minutes. It seems they are doing everything possible to not be reachable. After calling their customer service telephone number, I was informed that they do are unwilling to help me, since through their phone customer service you can only book flights, nothing else.On top of that, the service when waiting for our next flight was horrible. We were lucky enough to be the the first people to arrive at the customer service desk, since all the people after us did not get any help anymore. We did get a hotel, but we did not receive any actual food for dinner nor for breakfast. | 1 |
Grupo IAG | Budget airline without the budget price. Service ? No. Ability ? No. Fly with care. You'd be better off driving. | 1 |
Vueling | Budget airline, a smooth experience booking and flying.By coincidence a first officer of Vueling (Enrqiue Rico) was flying as a passenger and happened to sit next to me in the flight, he was really kind and we had nice conversations about aviation throughout the flight. The staff is generally nice and welcoming. | 5 |
Jet2.com | Budget airline, you get what you pay for but it was on time, staff very friendly seats ok. I would certainly fly with them again | 3 |
Wizz Air | Budget doesn't mean CHEAP and no customer service and dignity. This company steals its passengers money for no reason, and when you try to explain with proofs - their answer is "that's not a proof". They have a terrible website, terrible app , their checkin links didn't work and they charged me 50 Euros, For their own fault. Actually I now understand it better - they deliberately make you feel this way because they are professional scammers! Even when telling them and showing them 3 various options I had gone through to checkin on time and online and nothing worked they still rejected my claim - weather in the airport (3 hours before the flight not 2!) and via email - all they responded like a parrot was - "nothing you sent shows that our website didn't work". Really? what they teach their staff is how to be manipulative and rob more. I sent them loads of screenshots with "not found" or no option to checkin they still say the same two words. This "budget" airline ends up being far more costly even without before stupid extra charges but simply adding simple things for a huge price - but all I got was cheap services (or flawed services to be more correct) and cheap people without dignity. They can have my 50 Euros before I will get it back, (I am going to take this further, but they wont have me and my friends as their passenger ever again). Furthermore, I am not going to travel to hungary ever (I am glad that I have never been there) I don't respect hungary as a country as they returned an azeri criminal killing an Armenian participant of a NATO Peace conference just because he was Armenian! A Sleeping guy! They were both participants of the same conference. They didn't charge this axe murderer, who killed an Armenian citizen on their land in a hotel, but instead returned him to another inglorious country azerbaijan, where this axe murderer was given a title of a hero. Had I known wizz air was Hungarian I would have never bought a ticket from them. Even if there is no other airline going to a certain city I will use a train, a car, a bike, but not them! Or will not go to that city! Luckily there are plenty of much better alternatives and I will happily spend my money paying to honest companies. | 1 |
EasyJet | Budget low quality airline. Poorly trained staff, especially at Boarding. Flights often delayed. I am a frequent flyer to London. Have a claim going through Aviation ADR service as their customer service in India trying to play hardball. Avoid if you can. Despite being a budget airline they are still grossly over priced for the service you actually get | 1 |
Ryanair | Budget service, but excellently delivered. No fuss. | 5 |
EasyJet | Budget, sure, but avoid.I booked the wrong month by mistake, contacted customer service immediately who (of course) claimed that their "system doesn't allow" them to help.And of course, they charge more to change the flight to the right month than the cost of buying a new ticket.This is the first airline I have ever experienced who doesn't help fix an obvious mistake. I hope that bad customer service won't pay off. | 1 |
Ryanair | Budget. You get what you pay for. Seats very uncomfortable | 3 |
Vueling | Buenas aerolÃneas. Siempre compro allÃ. recomendar | 5 |
Iberia | Buenos Aires - Eze to Madrid. Bad experience on my last flight with Iberia. Very old A340 300 aircraft. No PTV. Seats uncomfortable. Blanket and pillow dirty without the usual plastic wrap. Food awful. Flight attendants blunt and not smiling ever (typical Iberia) they drop things to the floor all the time making such a noise! | 4 |
Iberia | Buenos Aires Ezeiza to Madrid Barajas. A340-300. Very old aircraft. No PTV in seats. Flight attendants blunt and not smiling. They drop things all the time making such a noise. Seats in bad condition. Food awful! I had flown Iberia before but not as bad as this flight. | 4 |
Grupo IAG | Buenos Aires to Brussels via Barcelona. This was the worst trip I ever had. I booked a €940 single flight with Iberia and when I check in I see that the flight is operated by level. Turns out Economy means no inflight catering (unless ordered online with extra payment - which I wasn’t informed of) and almost no inflight entertainment. The chairs were not leather, extremely hard and no leg space. This was a 12,5hr long flight. How is this possible or even legitimate? This is a total rip-off. If I had known I would have never booked that flight. | 1 |
Norwegian | Buenos Aires to Gatwick on a LowFare ticket. It was a 13 hours flight. During the flight nothing was available without paying. There was a nice screen to watch movies and others, but we had to buy the headphones (4$). Even the blanket was 6$. The wifi was very expensive. On most flights there is like a hour free internet. I never recommend this airline for long flights, even if is a little cheaper. | 2 |
Norwegian | Buenos Aires to Gatwick. Following up on my recent review of economy class, Gatwick to Buenos Aires. I never recived a reply to my request for an aisle seat for the return leg so unable to face the misery of economy class for the return I put in a bid for an upgrade. I bid lower than they suggested and I'm pleased to say got the upgrade although not the seats I had reserved. Im not wholly sure why I cant rave as others have. My view is that I paid for a more spacious ride and nothing more. Space was good compared to cramped out back but I found the vinyl seat covering hard to sit on for 12 hours. When passenger in front reclines its a hard job negotiating getting in / out of your seat especially for the window or middle 2-3-2 configuration. The premium meal of a reformed over cooked braised steak didnt match a similar menu on BA or Emirates (economy) salad and cheesecake was meagre as was offering juice as pre take off drink. Plastic cutlery and glassware dont enhance. Two cabin crew to an enlarged cabin coped well and to be fair it seemed our chap took a lot of pride in attention to detail. I fly to South America 3/4 x a year and will keep to my usual arrangement of taking special offers with vintage carriers. Disappointed to say I'm not won over. | 6 |
Norwegian | Buenos Aires to Gatwick. I have been really disappointed by this first experience with Norwegian. I am a frequent flyer and i fly every week and it was my first time experimenting Norwegian. And probably the last. Price wise i only had one leg with Norwegian, they are officially lowcost but in practice you still need to compare cause other companies can end up being cheaper even sometimes major ones. No luggage i was aware about that, but they did check the weight of my luggage and "too heavy you got to pay 120US$". Once in the plane, the crew was much more friendly (they may have contractors at Buenos Aires airport by forcing excess luggage fees) no issue. No free food = in the plane (westjet had small snacks), just water (3 times in 13 hours). Entertainment was good, nice tablet, reactive, okay selection for my 13 hours flight. Although this selection wouldn't have been enough for a second flight. For once very few disruption of the entertainment (BA loves giving you 5 minutes messages once in a while for example), you could watch your movies in peace. Flight wasn't full and a few could enjoy the use of an extra seat. So not that bad, but the bad luggage experience will make me consider any other options before considering Norwegian Next Time. | 3 |
Turkish Airlines | Buenos Aires to Istanbul via Sao Paolo. I have been very surprised by the overall quality of the airline in business. After the stop over in Sao Paolo, they change your headset for a Denon one (amazing sound). Toilets are about half more of the size of the one in economy. Very nice staff onboard and dedicated to you pleasure. | 8 |
Grupo IAG | Buenos Aires to London Heathrow rwturn. The aircraft is very old, cabin configuration is very old and tired. IFE screens have not been changed since they were first installed. My Ipod has a larger and more responsive screen. Before taking off in Buenos Aires, some pax, but not all, were offered water or orange juice. I never got any. After take off, drinks were offered, followed by a hot meal. Food choices ran out in the first row. Seats were uncomfortable, footrests were jammed. On the return flight, sparkling wine and water were offered before take off, followed by drinks and the meal I had chosen online was a beef stew with mashed potatoes. Poor movie choices, miniature screen and uncomfortable seats. Crew OK. No indication as to which toilets to use, either forward in business class or rear economy. Having flown Norwegian on their B787 in their premium cabin on the same route, BA is a waste of my money. | 2 |
Iberia | Buenos Aires to Madrid with Iberia. The worst cabin crew ever. Despite being the festive season they turned out to be the most surly unprofessional crew we’ve ever experienced. The flight was barely half full so it could hardly be that they were overstretched! Safety didn’t seem to be a priority as far as pre-take off and landing checks were concerned. Very cursory cabin checks were undertaken and large carry on bags were allowed to remain on seats for both take off and landing. The crew seemed totally disinterested in the safety implications. Food and beverage service seemed to be a chore. On one occasion I went to the galley to request a drink, two staff were idly chatting to each other. Despite one of them certainly being aware of my presence they totally ignored me and disappeared in the other direction! The toilet was a disgrace and didn’t appear to have been cleaned throughout the 11 hour flight. The only positives were the excellent information provided from the flight deck and the fact that the flight landed an hour early. The latter was of little benefit to us as we had an onward connection. | 2 |
Iberia | Buenos Aires to Madrid. Horrible check in service. Baggage not sold with tickets online. Poor Web interface. Call center in Buenos Aires ask for voice recognition then cut line off. Poor boarding experience. Unruly not organised. On board sat next to a lady crew member. Friends (ie steward) gave two bottles of wine on board to be put in her bag to take out. Utterly unprofessional. | 3 |
Iberia | Buenos Aires to Madrid. Once again, cannot find fault with Iberia. Very fast check-in and boarding, excellent cabin crew available throughout the 12+hour flight. Plenty of newspapers and magazines offered plus welcome drink before take off. Ample drink selection and hot tasty meal and good spanish wines to choose from. IFE good, but movie choice could be more up to date. Smooth flight, hot breakfast before landing and sailed through immigration etc. | 9 |
Iberia | Buenos Aires to Madrid. Online check in painless and quick. Bag drop at Ezeiza - chaos. 3 hours before departure and there was a long line snaking through the terminal and only one person at that time handling the economy class check in. Over an hour to check in. Boarding at Ezeiza - chaos. The call came out and the lines started forming early. Waiting and more waiting. Boarding by groups. When the calls came to board group 3 it was as if a crowd had decided to form a scrum and there was no major effort to establish some order. On board: The aircraft is new, the seats comfortable, good IFE, basic pillow, blanket and earphone provided. The flight was full and the staff were very attentive helping with hand luggage and getting people seated. The crew were friendly and the service efficient. Economy class meal portions are getting smaller but the quality was perfectly fine. In the middle of the flight, in the back galley, juice and water was available as well as some sandwiches. One hour approx before landing, breakfast service was a snack box (sandwich, chocolate and yogurt) plus tea/coffee/juice. All in all: On the ground at Ezeiza - poor. On board: good. Flight was on time. | 7 |
Norwegian | Buenos Aires to Stockholm via London Gatwick. What an incredibly pleasant surprise! Complete trip was EZE LGW ARN LGW EZE. Except for the LGW ARN LGW sectors in economy the long distance flights were in their Premium cabin. Prior to boarding at Buenos Aires flight was delayed two hours due to industrial action (aka strike) by airport workers. We were given a voucher for a full hot meal! Onboard cabin crew were excellent. Soon after take off a full bar trolley came by with a wide choice of soft and alcoholic drinks. Lunch was then served with more drinks which were available with sandwiches throughout the 12+hour flight. Good IFE movies, no music. Cabin crew coming through permanently with drinks. On the return flight from LGW fast and smiling checkin, priority security lane and business lounge. Same pleasant, competent and efficient cabin crew. On the LGW ARN LGW sectors in a B737-8, flights on time, easy checkin and boarding, pleasant crew, food and drink for sale. Seats in the premium cabin were comfortable enough, wide, reclining and good footrest. Only negative comment on the long flights is that all announcements, including safety, etc. were only in English despite a majority of non english speaking passengers. Pre-recorded announcements would have sufficed. Overall, excellent value for money. | 9 |
Air Europa | Buenos Aires to Tel Aviv via Madrid. It was almost impossible for me to check in through their webpage or app. So, in all of my flights I had to check at the counter. Long queues. Service on the flight is bad. During one of my legs, I ordered for purchase a coffee. It took forever to deliver, and it was cold. But, because of their disorganization they didn't charge me. They didnt load my miles to my account. So I had to make a complain. They replied they won't add miles to my account because the name in the reservation is different from the one in the account. | 4 |
Air Europa | Buenos Aires-LGW. Due to cancelled flight with another airline and missed connection at Buenos Aires we had no alternative but to get back to the UK with Air Europa. Had awful seats 27G/H no window and 24" opposite the toilet. When we arrived onboard there was a notice saying Toilet Out of Order. Phew - at least we won't be bothered by people visiting the loo for a 13 hr flight! How wrong I was. Just before take off a member of staff took down the sign and promptly placed it on the washbasin. In other words the toilet was operable but there was no water to wash hands! The inflight entertainment system was not working so I had to twiddle my thumbs for the whole journey. To occupy my mind I worked out that the number of visits paid to the toilet without water was between 275-300 times! I felt disgusted that people would use a toilet without washing facilities. This should have been closed for health & safety reasons. I mentioned it to the Spanish steward but he didn't think too much about it. I asked why there was no hand antiseptic (like they use in hospitals) but he said "because of no water"! He did not understand what this gel was. One couple even changed their baby's nappy in the toilet. The seats felt uncomfortable with a lack of tilt. The only good thing about the whole flight was the coffee. | 1 |
Iberia | Buenos Aires-London via Madrid. Have flown this route regularly over the years with Iberia and other airlines. This flight was a massive improvement on Iberia's previous standards. Food was tasty cabin crew friendly and helpful plane clean and had obviously been refitted with new seats and entertainment system. The latter was amazing not only compared to Iberia's previously non-existent IFE but is well up there with best in the industry (ie Emirates). Lots of choice great touch screen and sound quality. Don't know if this is the result of the BA merger but its a big improvement. Keep it up Iberia and people might even start choosing you when you're not the cheapest! | 8 |
Air Europa | Buenos Aires-Madrid. The original ticket was through Madrid to Rome and I wanted to disembark in Madrid instead of going all the way to Rome for which they charged me EUR 70 but it took them 40 minutes at the check-in to execute it. Nearly missed the flight. The service onboard was very bad and inattentive. Most of ground and onboard staff speaks Spanish and poor English. I had the feeling throughout that they are barely on top of things they are doing so any request a bit out of ordinary causes problems. I had no major issues but overall it was the worst flight I ever had. | 1 |
Ryanair | Bug on their side, I never received any proof of my purchase. I first texted the customer service, and then called them. Terrible experience, very rude people. | 1 |
Ryanair | Buggy website. Registration is painful, unable to edit document expiration date. The most ridiculous bug I saw was that once you set date of birth and then choose doc type in drop-down, the date of birth is getting updated by itself to 9 days back!!! Unbelievable. | 1 |
EasyJet | Building work, 7 days notice. Tried to charge us full new holiday cost to change just the hotel.Then we got really ill with parasites from faeces and even with evidence of it, they still refused to move us.Never once returned a call after promising to 4 times.Saying they're investigating, but never replying as to who and when.Not only below standard, but they 100% knew of the far worse building work than their letter telling us about intimated, they also 100% knew that every other customer was getting ill.They are refusing to assist knowing the dangers, they are charlatans!We've spoken to a solicitor and we have got together with many other holiday makers.We are taking this to ABTA too.Disgusting treatment, I'll never use them again and I'll make sure this gets far and wide.Been on hundreds of holidays, many all inclusive and used many holiday companies.This is hands down the worst experience ever!It wasn't cheap, it was about £400 pp more than it would have been 3 years ago. | 1 |
Grupo IAG | Bulgarian Hustlers now sadly employed by our national carrier to stop honest passengers getting compensation on cancelled flights and anything else where you are entitled to a fair refund.They will say you filled out the form wrong and will deny your claim .You do it again and there will of course be something else wrong with your second claim .Try id possible to bypass the call centre in Bulgaria and deal with Aer Lingus in Ireland . | 1 |
EasyJet | Bull company, would give 0 if possible, won't let you fly when your passport is still in date. 3 or so months out actually. But they didn't state that when the flight was booked did they? Money grabbing cvnts | 1 |
EasyJet | Bull shhh company who's flights are always late even when flying with the UK. Both the going and returning flight London - Glasgow was late, and 1hr late! | 1 |
Lufthansa | Bullsheat service in Gardermoen with Lufthansa. They didn't accept my Chek inn one minute before close register and after 20 min they call me by phone for Chek inn. Then I was in E6 to go bak home. | 1 |
Lufthansa | BullshitHansa! 18 hours in München because of Strike, as a Helper of a disabled Man! No co-workers from Hansa and Elevator mal-function at checkout! - lied about 10 euro voucher each, as restitution for a Meal! Did not work, my Party paid 50 Euros for a complete tasteless Vegan Meal! German "Ordnung muss Sein"! Pure Garbage! PS. And now down with Covid because of overrun Airport! | 1 |
Ryanair | Bulshit and Bustard airline in UK and EUNo mercy they are robber and looters | 1 |
Grupo IAG | Bumped for second time in two months. Usual none sense explanations. Never been bumped by any other airline in 30 years. Last time I fly BA just too much stress | 1 |
Lufthansa | Bumped from flight from JFK to Frankfurt in spite of arriving at gate on time. Sent to Frankfurt on later flight. Lost a half a day of vacation in Vienna. Well-compensated by Lufthansa for mistake. Allowed to use Lufthansa lounge. Was targeted by Frankfurt ground personnel for personal hand baggage weight and size before second flight to Vienna. Flights were good. Once on board with Lufthansa is great. Before boarding was a total disaster. The lines at check in at JFK are 3rd world like. They take hours. Extremely frustrating. They overbook and bump passengers. | 4 |
Grupo IAG | Bumped off a flight in Ibiza. Notification came whilst en route Malaga to Ibiza for the flight with which we were connecting. Made a claim under EU 261. Should not have been off loaded as under EU regulations a passenger with mobility issues, which my wife has, should not be off loaded. Iberia sorted out the overnight accommodation. EU 261 claim made mid September. Not settled yet so I have passed to Dispute Resolution service. | 1 |
Ryanair | Bumper profits whilst treating folk like the scum of the earth. A lot of their revenue is made from keeping back money rightfully owed to delayed customers. Delayed 5 + hours from Krakow to London 14/12/2022 and didn't travel. Not one of their forms to reclaim the money work. Not one. Formal complaints by e mail batted off with a pre written standard response and then marked up.as resolved. When things go wrong for you with this company they treat you like something on.the sole of one's shoe. Be warned. I.just don't get why and how they are allowed to operate in this manner. Certainly the worst company I have ever used. Will pay extra and fly with a reputable airline rather than use Ryanair next time. | 1 |
Jet2.com | Bumpy landing in Tenerife | 4 |
EasyJet | Bunch of Scammers. Don't ever except a voucher from these people. | 1 |
EasyJet | Bunch of ass...holes....after 20 years of using them nothing improved. Late 1h late 2h late 3h wherever you go in Europe from London. A sh... company and sh.... service well done guys take my money | 1 |
EasyJet | Bunch of crooks at easy jetI booked a trip for July which was cancelled. Instead of a refund as promised they gave me easyJet credit.I booked again, this trip was cancelled, I booked again and this a now also cancelled.Each time I'm re booking the price is getting higher, so I'm topping up the easyJet account.I'm absolutely disgusted that they won't give me my money back so I can go elsewhere.Easycrooks thats what they are, never again with these c###SI would stay well away from easyJet for now. | 1 |
Ryanair | Bunch of crooks, Ryanair moved the flight time to much later in the day, won't give a refund as "not confirmed" until 90 days before flight.Only problem is that the rest of the holiday requires us to arrive on the flight i originally booked, so either have to cancel the holiday or book alternative flights, if however they change it back then no refund.Absolute joke and then hid behind Ts and Cs, don't trust them. | 1 |
Ryanair | Bunch of crooks. As others have said, when checking in online the passport details are greyed out. With three minutes to spare, I found that typing the passport number into notepad and cutting and pasting works. No doubt they will disable this possibility soon in a bid to fleece people of €55 each for airport check-in. Extortionate amount of money for a small piece of paper. I will never fly with these thieves again. | 1 |
Ryanair | Bunch of effing eff heads.....like everyone else on this thread... refund request resulted in a voucher and holding on their 'chat bot' 8 effing hours... and not a peep...no you are 7000th in the Q, no you will be dealt with in 6 hours.. nothing radio silence, dead air...You really a piece of s#@t Ryanair.... | 1 |
Wizz Air | Bunch of jobsworths lacking any formof empathy or social skills.I was travelling from Krakow to Gatwick with my 3 years old. We no longer use a pram for my daughter, but take Trunki suitcase instead. We travel multiple times throughout the year, as my father suffers from terminal cancer, and I want my daughter to remember him. We've been using Trunki suitcase for about 2 years, and never once had anyone question it. Until today. The jobsworth airline representative asked me to pay extra £50 so we can take Trunki suitcase on board with us. It didn't matter we were travelling with no pram (so I would consider we were travelling "light") with only a handbag, and Trunki pull on suitcase filled with 4 packets of crisps (almost zero weight). It didn't matter I needed this suitcase to pull my daughter around the airport as otherwise she is unable to walk far on her short legs. All the Wizzair employee wanted from me was the extra £50, and given zero consideration to my circumstances. I already paid for the big checked suitcase, and literally needed something for my daughter to sit on. Shame on you! Sadly, I will have to use Wizzar again, as that's the connection that works with our circumstances. | 1 |
EasyJet | Bunch of pathetic racist scumbags who doesn't respect the UK law or it's values. Ground staff all are Spanish and proud uneducated lazy monkeys…never seen anthing like those in UK anywhere.. if you find any British managers or supervisors they are just puppets under those.Be careful..If you are a south Asian looking they will go all over you ….. since 2011 mostly in Gatwick I always had serous issues with those monkeys..( i only use them in avery desperate situations to find tickets) last time one of those woman in Gatwick was laughing at my colleague who couldn't scan his QR code in one go. Actually she looked anoyed an said in broken acsent OMG I asked to scan the code..!!! This woman doesnt knew that she was talking to an IT manager who is working decades for one of the biggest NHS trusts in UK.UK should be ashamed of giving foreign companies to bring their third class attitude to our shores.. | 1 |
Ryanair | Bunch of pathetic wasters. Sooner this company closes down the better. | 1 |
Ryanair | Bunch of robbing mugs, all they give a s**t about is money. Due to not being able to fly and enter a certain Country they asked me to change the flight and pay the differenceBut then if I pay the difference and still cannot fly a month or two later then I lose more money.The amount of money they've probably made off of honest citizens just shows what sort of company they're.Any decent company would offer a refund to keep the loyal customers but no not Ryanair every single person who have dealt with Ryanair in the last month should write to someone who can investigate Ryanair for being con artists.I want to hear from people who have had problems dealing with the company because if we get enough people and stand our ground then we'll be noticedFacebook Liam white | 1 |
Ryanair | Bunch of scammers who can't even operate an online chatroom. I am owed £200 from a cancelled flight and I want it back please, Mr O'Leary. It is not your money. | 1 |
Wizz Air | Bunch of scammers. Booked a flight and couldnt take it. Oddly the flight ended up being placed through booking.com despite me booking dorectly with wizzscam. Booking.com said talk to Wizzscam, Wizzscam asked me for my booking email and phone number. Turns out Booking.com give Wizzscam a temporary email address thats not even yours, so you cant then access their website to cancel unless you know an email address thats not even yours. Eventually found the phone number for Wizzscam, called and they said the cancellation fee is 80 euros per person per flight, outbound and inbound. Total scam and ill never fly with Wizzscamair again | 1 |
EasyJet | Bunch of scammers. They cancelled my flight to Basel, to my hospitalised Mum because so called pandemia and promised me free flight to the same destination. Now when my Mum passed away and I need flight to say my Mum good bye, they lift up prices and asked me to pay extra £100. I cant afford it. 😓 Thats almost same money i paid for a tickets before. They refuse pay my money back and was keeping them almost year... I wish them bankruptcy and shame. Disgusting management and disgusting practices. I will never forget and forgive. Burn in hell! | 1 |
Ryanair | Bunch of tcnus !!!! Worst airline ever stay away | 1 |
Ryanair | Bunch of thieves, absolutely shocking airline. Refund our monies in accordance with EU law! People will not forget this robbery anytime soon. | 1 |
Ryanair | Bunch of thieves. flights cancelled in March, still no refund, not responding to emails/livechat/phone.Would rather drive the extra distance and use aer lingus in future. This airline deserves to go bust | 1 |
Lufthansa | Bunch of unprofessional people.This is the worst airline I have dealt with. They are thiefs and very unprofessional.Super expensive, olds planes and rude staff!They have charged my credit card extra and not refunding it. And when you call each agent says something different. Bunch of unprofessional and liars. | 1 |
Ryanair | Burglars! When we arrived to the checkin point lady said we needed to check in, and this is not a checkin like any other airline - we needed to make an online check-in otherwise you have to pay £55 per person which is ridiculous!They said I should receive an email with all information and yes, I found that email in my spam folder, thank you very much, good timing!No more Ryanair! | 1 |
EasyJet | Bus was to small so we had to wait over 2 hours on the next bus absolute joke do not book with company they couldn't run a bath | 1 |
Ryanair | Bushwacked, skyway robbery, thieves, charlatons, to say rhe least. Flights booked for Austria now in lockdown but the flight goes ahead despite the fact you can't travel for touristic purposes. I will never use this airline again. | 1 |
Norwegian | Business Class (Premium Class) NYC-OSLO-NYC in July/August of 2013. Staff generally friendly and professional and planes are clean. At JFK no separate check in for Premium and I had to drag my bag over to a bag-drop area after check in. At the gate they had priority boarding for children and Premium albeit a bit disorganized. Older A340 which they have wet-leased from HiFly out of Portugal (original interior of old Emirates). There was a small first class section and a large business class section. After take off I was allowed to move up to an empty first class seat which was lay-flat but not all that comfortable. Business class seats are comfortable very padded and with a good recline and foot rest but there is no lay-flat or even close. Inflight entertainment system is disengaged so do not expect anything. The food thrown at you is deplorable. Actually worse than what you get in economy on long- haul! Return today from Oslo not so good. Of course no Premium check in and here not even priority boarding. The leg rest of my seat wasn't working and it turns out Norwegian had known about it for a long time. Food again the same. After they throw that food package in front of you and clearly states that you only get one alcoholic drink you don't see them again before a basic coffee service. I had to walk to the very back of the A340 in order to buy some snacks and drinks after “dinner. Don't expect Business Class on Norwegian when you buy Premium. | 5 |
Lufthansa | Business Class Edinburgh to Singapore awful. Food was dreadful. Better choice of food in Premium Economy! Seat configuration was awful. Had to climb over person next to me! Screen too far away and not clear. Headphones were broken. Never again.Aircrew unhelpful | 1 |
Air Europa | Business Class Flight from Bogotá to Madrid 22nd August 2022 got cancelled due to technical issues - this can happen to any airline and is of course unfortunate. However the ground staff instructions in Bogotá is completely inadequate and chaotic scenes is still all over the gate with hundreds of people not getting any information - ground staff has no clue what to do, and only 1 person speaking English to some extend. I am currently still sitting at the gate 2 hours after cancellation, 100 people or more still running around in circles and no guidance is given. Not only is this a horrible experience for your passengers, but it must be almost traumatizing for your ground staff. Educate your ground staff so clear procedures are in place, (I do not doubt they are doing their best) the current "process" is unacceptable for any company wanting to remain in business in 2022. | 1 |
Iberia | Business Class LHR-Alicante-Madrid. Do not consider 3 seats being used for 2 people as Business Class. Very good BC lounge. Unable to check in online for return journey. At Madrid again used the lounge and did some shopping. Our boarding cards which show priority and clearly seating in BC shows boarding ends 10 minutes before departure. We arrived at the gate 15 minutes before departure and were told the gate had closed and we would not be allowed to board. Had a very officious supervisor who was not going to budge and insisted the gate closed 15 minutes before departure. She would not agree with what was printed on our boarding card and said that it was wrong. Eventually someone must have said something sensible to her because she finally caved in and allowed us to board. She would not however stop arguing - even when we were walking down the finger to get on the aircraft. To add insult to injury we sat on the aircraft for 10 minutes before 2 female passengers with a child boarded and went through to the economy area. Priority on our boarding card was obviously lost on that member of staff. | 5 |
Air Europa | Business Class Rome-Buenos Aires with a stopover in Madrid. Business class is almost an unmitigated disaster. They have zero interest in serving Business class customers. Rome check in - They have a Sky Priority counter for Business but no agent at that counter. Rome-Madrid - On this first leg I was booked in economy because Business was full. I was told to check at the gate and if something comes up in Business they will of course switch me as I had a full fare Business ticket. I checked upon boarding and they did have a free seat but without any explanation said they told me could not switch me. Could not give me reason. One of the bathrooms was out of order so 1 bathroom for 200 passengers in Economy. Rome Boarding - Only 1 person to check through the 200+ passengers. Madrid-Buenos Aires in Business - Antiquated seats and IFE (probably from the 1990’s). Seat recline but with feet hanging down so uncomfortable to sleep. Food quality and service was ok onboard. Only non negative comment I have. Overall they charge normal business class fares but offer very little in return. Will never fly them again and suggest Business travelers to avoid them at all costs. Arrival and departure at their base airport Madrid - Amazingly they use buses so I presume they don't pay the fee to use the bridges. Very uncomfortable. | 2 |
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